Holiday Inn Express Hotel & Suites DFW West - Hurst by IHG
About Holiday Inn Express Hotel & Suites DFW West - Hurst by IHG
Located in Hurst and with AT&T Stadium reachable within 12 miles, Holiday Inn Express Hotel & Suites DFW West - Hurst by IHG has concierge services, non-smoking rooms, a fitness center, free WiFi throughout the property and a shared lounge. This 3-star hotel offers a 24-hour front desk and a business center. Guests can have a drink at the snack bar. The rooms in the hotel are equipped with a coffee machine. At Holiday Inn Express Hotel & Suites DFW West - Hurst by IHG, rooms contain air conditioning and a flat-screen TV. The accommodation has a sun terrace. Fort Worth Convention Center is 12 miles from Holiday Inn Express Hotel & Suites DFW West - Hurst by IHG, while Globe Life Park in Arlington is 12 miles from the property. Dallas-Fort Worth International Airport is 11 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel reviews indicate a mix of positive and negative experiences. Guests generally appreciate the friendly and helpful staff, cleanliness, and convenient location. However, there are recurring complaints about outdated facilities, maintenance issues, and inconsistent breakfast quality.
- Friendly and helpful staff
- Cleanliness
- Outdated facilities and maintenance issues
- Inconsistent breakfast quality
- 5/5
Breakfast room clean and updated great style!
- 3/5
Although room was clean and water pressure in shower great, the elevator was out all weekend and there did not seem to be a sense of urgency to get it back in operation. Overheard patrons saying it had been alternating between working and not before finally giving out completely. This speaks volumes to me about its maintenance. Also the smart tv Netflix operation was not activated. And the tvs themselves were preset at a volume that couldn’t be adjusted. This often led to not being able to hear it well. This was most annoying. This place is too quirky to recommend or return.
- 2/5
They put my father on the 3rd floor as a handicapped (wheelchair) person and the elevators went down. My family got stuck on said elevator. They fixed it and then broke down again. Such an inconvenience. The GM was awesome and refunded our stay and put us in the partner hotel who’s elevator also went down. Other than that it was an okay stay just an inconvenience
- 5/5
La vedad me gusto que tiene desayuno bufed gratis las abitaciones anplias y con todo lo nesesario
- 4/5
Hate the soap dispensers. Labels hard to read, location in shower too high and plunger hard to depress. Location ar sink also to far from water source. Being back bars of soap, please See above
- 5/5
Tyrone, the desk clerk, went...
- 4.5/5
Superb
- 5/5
Mrs. Pamela the front desk clerk was outstanding. Quick check in and was very helpful with any questions or concerns we had. Very good location, close to alot of eateries. The hotel itself was clean and quiet and break was a plus. Would highly recommend.
- 4.5/5
Superb
- 5/5
Everything seemed designed to please the customers to the pleasant feeling: interior design is modern, HVAC system is efficient and particularly quiet to the hearing, parking is convenient and ample, breakfast is complete and excellent including oatmeal mixed with sausage, pancake, egg wrap, very crispy bacon pleasing even the tough tastes, yogurt, milk, good coffee machines, fruits, and Wifi is convenient.
- 5/5
Awesome hotel very clean and helpful staff
- 5/5
The cleanliness of the room floor. AC controls r not working.
- 5/5
Easy entry, friendly staff. Price was right. Elevators need some up grade.
- 5/5
Easy entry, friendly staff. Price was right. Elevators need some up grade.
- 5/5
Plenty of parking that was well lit. Clean rooms and friendly staff.
- 4.5/5
Clean, spacious rooms and common areas. Kind staff.
- 4.5/5
Clean, spacious rooms and common areas. Kind staff.
- 4/5
The rrom was clean and the bed very comfortable. The retractable screens provided total room darkness. Overall, we were very pleased with the experience.
- 5/5
Best hotel experience I've had in a while.
- 4.5/5
Superb
- 5/5
Exceptional
- 3/5
It was a good breakfast biscuits and gravy was delicious Location was not in the best area
- 5/5
Breakfast was great. Nice place, easy highway access without the highway noise. Very nice staff.
- 3/5
It was a good breakfast biscuits and gravy was delicious Location was not in the best area
- 4/5
breakfast was great. We had no complaints about anything. the room was very comfortable and clean. We will definitely stay here again. extra BATH TOWELS
- 4/5
Good location, good breakfast the phone in our room did not work. we had to go the desk to find the ice machine. freezer was full of ice, needed defrosting
- 4/5
Good location, good breakfast the phone in our room did not work. we had to go the desk to find the ice machine. freezer was full of ice, needed defrosting
- 4/5
breakfast was great. We had no complaints about anything. the room was very comfortable and clean. We will definitely stay here again. extra BATH TOWELS
- 5/5
Exceptional
- 5/5
- 5/5
The lady who checked us in was super nice! I booked a room online, but because of the storms a lot of workers were in from out of town so they ran out of the rooms I booked. I was upgraded to a suit! My daughter also raved about breakfast! Everything was great!
- 5/5
The lady who checked us in was super nice! I booked a room online, but because of the storms a lot of workers were in from out of town so they ran out of the rooms I booked. I was upgraded to a suit! My daughter also raved about breakfast! Everything was great!
- 4.5/5
The shower. Too small
- 5/5
VERY NICE STAY
- 5/5
Exceptional
- 4/5
Very good
- 5/5
Centrally located Nothing
- 5/5
Centrally located Nothing
- 5/5
Exceptional
- 5/5
Cleaning and nice staff Beds weren’t comfortable
- 5/5
Cleaning and nice staff Beds weren’t comfortable
- 5/5
Exceptional
- 5/5
Location. And the remodel since my last stay. Everything fresh and new.
- 5/5
It was clean and convenient to where I was going.
- 5/5
Newly remodeled lobby breakfast area. Good breakfast. Parking safe. Remodeled room. Great staff
- 5/5
Very clean, staff were friendly and accommodating, safe area
- 5/5
Breakfast was great, easy to find close to food
- 5/5
Amazing breakfast, great staff, and great clean nights rest! Breakfast ladies were on it with great service!
- 4/5
Good location for convention centre with bars and restaurants nearby
- 5/5
Nice location with nice and clean room, great shower pressure, courteous staff, and hot breakfast. Great choice for a stay!
- 5/5
I had a great experience at this hotel. The staff was wonderful and very accommodating. My flight arrived early in the morning, and they were kind enough to let me check in a bit ahead of schedule, which I truly appreciated. Special shoutout to Valerie for going above and beyond to make my stay smooth and welcoming. I would definitely stay here again!
- 4/5
Staff were amazing, and the room was nice.
- 5/5
Nice stay
- 4/5
Really liked the property except the light was out in the shower when we arrived but maintenance fixed right away. Didn’t find out until morning that the coffee maker wasn’t working.
- 5/5
Clean room
- 4/5
During our stay the property was currently under renovation. There was no lobby to check in to, instead we checked in at what seemed like their business center. Also, upon checking in we were notified that breakfast was located at the Hampton Inn next door due to the ongoing renovation. Our room was nice and spacious, and had already been mostly renovated except for the shower.
- 5/5
Excellent place to stay in a great location. They have courteous staff, spacious and clean rooms, and good breakfast options. I will stay here again!
- 5/5
Great place, clean, safe neighborhood.
- 5/5
Wonderful stay
- 5/5
Everything was wonderful !
- 5/5
The first night we stayed there. The pool wasn’t open, but that’s the only problem I had and then they opened the pull back up the next day.
- 5/5
I had a fantastic stay!!!
- 4/5
That breakfast ends at 9:30am, sometimes it takes the family a little longer to get started
- 5/5
Good breakfast
- 3/5
It was okay
- 5/5
The rooms were clean and the staff was very nice and accommodating.
- 5/5
The staff was nice and friendly! Breakfast is good, our room was spacious and clean. Didn’t want to leave it.
- 5/5
Everything was great!
- 4/5
Great location and very clean. Under construction but everything seemed well maintained!
- 5/5
Fantastic breakfast
- 4/5
The
- 4/5
The
- 5/5
The room was nice, clean and well equipped. Tyrone, manager on duty, was great.
- 5/5
The room was nice, clean and well equipped. Tyrone, manager on duty, was great.
- 5/5
Breakfast was being offered at another hotel due to construction. We did not take advantage of it since we were going to a family gathering early and would have food there. Pillows were too soft, not enough support, even the "firm" ones
- 3/5
Hotel entry was closed off. Just inconvenient but the stay was fine
- 3/5
Hotel entry was closed off. Just inconvenient but the stay was fine
- 2/5
They did not breakfast on site due to construction. I book base of 2 things - nice area/location and breakfast being a part of the stay. When I booked nowhere was it listed that the hotel did not have breakfast or under construction. I’ll have to think long and hard about staying again at a Holiday Inn hotel. Not happy.
- 2/5
They did not breakfast on site due to construction. I book base of 2 things - nice area/location and breakfast being a part of the stay. When I booked nowhere was it listed that the hotel did not have breakfast or under construction. I’ll have to think long and hard about staying again at a Holiday Inn hotel. Not happy.
- 3/5
Hotel was in the process of a remodel; I wish this was disclosed before booking. Better choices in the area for comparable hotels
- 3/5
Hotel was in the process of a remodel; I wish this was disclosed before booking. Better choices in the area for comparable hotels
- 4.5/5
Very nice!
- 5/5
It was great
- 5/5
It was great
- 5/5
All staff was attentive and courteous.
- 5/5
All staff was attentive and courteous.
- 5/5
Nothing.
- 5/5
All of the employees were kind & helpful, the room was clean and smelled good, the bed was extremely comfortable and the breakfast/coffee was good too!
- 5/5
All of the employees were kind & helpful, the room was clean and smelled good, the bed was extremely comfortable and the breakfast/coffee was good too!
- 5/5
Room was very good. A slight smell when we first came in. Room was spotless and bathroom was great. Breakfast was outstanding. Location is great. I cannot say enough about the lady who did our breakfast. She is kind and sweet and takes a lot of care of everyone.
- 5/5
Room was very good. A slight smell when we first came in. Room was spotless and bathroom was great. Breakfast was outstanding. Location is great. I cannot say enough about the lady who did our breakfast. She is kind and sweet and takes a lot of care of everyone.
- 5/5
Yes and yes
- 5/5
Yes and yes
- 3/5
Location. The almost overwhelming odor of marijuana, the “skunky” kind.
- 5/5
Clean room
- 5/5
Clean room
- 5/5
Staff
- 5/5
Staff
- 0.5/5
I reserve a room with hotel but they gave one with shower.
- 5/5
The bed was so comfortable and we always love an indoor pool. Didn’t have a bathtub.
- 3.5/5
Convenient, nice, clean comfortable room. Breakfast was just ok. We went out 2 of our 3 nights. Music in the elevator lobby on our floor was WAY TOO LOUD and weird to have to listen to every time we used the elevator!
- 5/5
Haven’t stayed at a Holiday Inn for many years but this was such a pleasant surprise that I extended my stay stay.
- 5/5
Haven’t stayed at a Holiday Inn for many years but this was such a pleasant surprise that I extended my stay stay.
- 5/5
We had a great experience and will definitely come back. The ladies at the front desk we amazing
- 5/5
We had a great experience and will definitely come back. The ladies at the front desk we amazing
- 5/5
Everything was excellent, the only improvement can be that they can install on their tv’s Netflix or ability to connect from the devices with the tvs in the room so people would be able to watch some tv shows they would like.
- 5/5
Everything was excellent, the only improvement can be that they can install on their tv’s Netflix or ability to connect from the devices with the tvs in the room so people would be able to watch some tv shows they would like.
- 5/5
Excellent
- 5/5
Excellent
- 5/5
Brandi at the front desk was very helpful and accommodating to our needs upon arrival. Will definitely be staying here again!
- 5/5
Brandi at the front desk was very helpful and accommodating to our needs upon arrival. Will definitely be staying here again!
- 3/5
The staff was friendly. Room was clean. Food wasn't great. Someone entered my room while I was out and left the tv in the living area on, the ac turned down to 66 degrees and on, and my room smelled like cigarette smoke.
- 3/5
The staff was friendly. Room was clean. Food wasn't great. Someone entered my room while I was out and left the tv in the living area on, the ac turned down to 66 degrees and on, and my room smelled like cigarette smoke.
- 5/5
Great experience , very clean and amazing staff
- 5/5
Great experience , very clean and amazing staff
- 3/5
Dirty sheets on the bed A fridge that isn’t cold… So other than that, it was ok!
- 3/5
Dirty sheets on the bed A fridge that isn’t cold… So other than that, it was ok!
- 5/5
Good location, cleanliness, big rooms, good breakfast,, friendly staff
- 5/5
Everything was great.
- 5/5
Everything was great.
- 5/5
Room was so spacious and clean. The bed was fantastic. Slept so well. Coffee in the room was nice. Front desk was helpful. I really like the text when we arrived if we had any questions. It is nice to not have to call the front desk for anything. The lobby was so beautiful with the Christmas tree
- 5/5
Room was so spacious and clean. The bed was fantastic. Slept so well. Coffee in the room was nice. Front desk was helpful. I really like the text when we arrived if we had any questions. It is nice to not have to call the front desk for anything. The lobby was so beautiful with the Christmas tree
- 5/5
The staff was super helpful and friendly. The room was spotless and had to two doubles and king. Great hotel for the price. Highly recommend if you have a group.
- 5/5
The staff was super helpful and friendly. The room was spotless and had to two doubles and king. Great hotel for the price. Highly recommend if you have a group.
- 5/5
None
- 5/5
None
- 5/5
The breakfast menu is good and fresh.
- 5/5
The breakfast menu is good and fresh.
- 4/5
The staff was very accommodating when we needed to switch rooms with a working mini fridge. We had medication that needed to be refrigerated.
- 4/5
The staff was very accommodating when we needed to switch rooms with a working mini fridge. We had medication that needed to be refrigerated.
- 5/5
The entire experience from arriving to checking out and everything in between. The room was spacious, the restroom was spotless and the housekeeping was amazing - the first time ever that I didn’t need to request more towels. I am very satisfied with my stay. I definitely will be staying anytime I’m in town and will be recommending to friends and family!
- 5/5
The entire experience from arriving to checking out and everything in between. The room was spacious, the restroom was spotless and the housekeeping was amazing - the first time ever that I didn’t need to request more towels. I am very satisfied with my stay. I definitely will be staying anytime I’m in town and will be recommending to friends and family!
- 5/5
Great service!
- 5/5
Great service!
- 5/5
nice staff
- 5/5
nice staff
- 5/5
Enjoyed the stay everything was perfect !
- 5/5
Enjoyed the stay everything was perfect !
- 5/5
- 5/5
- 4/5
Also, enforcement of quiet hours. Twice in the wee hours of the morning 12:00am-3:00am, people were very loud in the hallways
- 4/5
Also, enforcement of quiet hours. Twice in the wee hours of the morning 12:00am-3:00am, people were very loud in the hallways
- 4/5
Clean and comfortable room. Staff was okay. Could do better. Remodel is not completely finished.
- 4/5
Clean and comfortable room. Staff was okay. Could do better. Remodel is not completely finished.
- 5/5
This hotel was great!! The suite was perfect for my family.
- 5/5
This hotel was great!! The suite was perfect for my family.
- 5/5
Enjoyed our stay and staff helpful and friendly. Would recommend this location.
- 5/5
Enjoyed our stay and staff helpful and friendly. Would recommend this location.
- 5/5
Stayed here many times. Facilities have been remodeled. Looks great. Staff always friendly. Excellent breakfast bar.
- 5/5
Stayed here many times. Facilities have been remodeled. Looks great. Staff always friendly. Excellent breakfast bar.
- 4/5
We like our stay
- 4/5
We like our stay
- 5/5
Nice staff
- 5/5
Nice staff
- 4/5
Room was clean but had an unusual odor. Recently renovated so carpet smell? Gym was only one stationary bike in mid renovation. Pool closed for renovations. Excellent breakfast and staff.
- 4/5
Room was clean but had an unusual odor. Recently renovated so carpet smell? Gym was only one stationary bike in mid renovation. Pool closed for renovations. Excellent breakfast and staff.
- 5/5
Front desk clerks Tyrone & Pamela were super Great. Kudos to those guy's, it was nothing they didn't try to do for my husband and zi to make our stay wonderful. Thanks again
- 5/5
Front desk clerks Tyrone & Pamela were super Great. Kudos to those guy's, it was nothing they didn't try to do for my husband and zi to make our stay wonderful. Thanks again
- 5/5
Good breakfest
- 5/5
Good breakfest
- 5/5
Across the street from Hurst Police Dept
- 5/5
Across the street from Hurst Police Dept
- 5/5
Hotel was clean, staff was friendly, breakfast was good!!!
- 5/5
Hotel was clean, staff was friendly, breakfast was good!!!
- 4/5
- 4/5
- 4/5
Check in was fast and easy. The room was spacious and clean. Plenty of parking and the building was clean. Will stay again.
- 4/5
Check in was fast and easy. The room was spacious and clean. Plenty of parking and the building was clean. Will stay again.
- 5/5
Hotel staff were very accomadating with our late-arrival check-in, and when we needed addition sheets and towels, they were very helpful! Very friendly and helpful staff, and the kitchen staff were very nice and offered us a tray as we were taking our breakfast up to the room! Hotel location was also very convenient with restaurants, gas stations and stores in close proximity! Would definitely stay here again!
- 5/5
Hotel staff were very accomadating with our late-arrival check-in, and when we needed addition sheets and towels, they were very helpful! Very friendly and helpful staff, and the kitchen staff were very nice and offered us a tray as we were taking our breakfast up to the room! Hotel location was also very convenient with restaurants, gas stations and stores in close proximity! Would definitely stay here again!
- 5/5
Everything was just perfect! /et
- 5/5
Everything was just perfect! /et
- 5/5
The bed
- 5/5
The bed
- 5/5
I hope I remember this hotel for my next booking when we’re in that area again! The buffet style breakfast was good as well.
- 5/5
I hope I remember this hotel for my next booking when we’re in that area again! The buffet style breakfast was good as well.
- 5/5
This is our go to place when my husband has doctor appointments in the area. Always clean, friendly staff, great amenities and easy parking.
- 5/5
This is our go to place when my husband has doctor appointments in the area. Always clean, friendly staff, great amenities and easy parking.
- 5/5
Ok
- 5/5
Ok
- 5/5
Very clean accommodations. Nice breakfast food too.
- 5/5
Very clean accommodations. Nice breakfast food too.
- 5/5
Everything was great up until we checked out. The young lady looked like she was upset. No greeting, no thank you, no hospitality. The young man that was there when we checked in was a delight.
- 5/5
Everything was great up until we checked out. The young lady looked like she was upset. No greeting, no thank you, no hospitality. The young man that was there when we checked in was a delight.
- 5/5
Very nice, clean, recently renovated
- 5/5
Very nice, clean, recently renovated
- 4/5
Place was great but lobby had a smell like they mop w dirty water.
- 4/5
Place was great but lobby had a smell like they mop w dirty water.
- 5/5
Wonderful pillows!
- 5/5
Wonderful pillows!
- 5/5
This hotel was close to six flags and many restaurants.
- 5/5
This hotel was close to six flags and many restaurants.
- 5/5
We enjoyed a freshly remodeled room with great service. Was very comfortable.
- 5/5
We enjoyed a freshly remodeled room with great service. Was very comfortable.
- 5/5
Good
- 5/5
Good
- 4/5
Staff was great. Breakfast was well above average!
- 4/5
Staff was great. Breakfast was well above average!
- 5/5
Close to down town
- 5/5
Close to down town
- 4/5
Beds were nice, staff was great. Had a good sleep. Location seemed safe.
- 4/5
Beds were nice, staff was great. Had a good sleep. Location seemed safe.
- 3/5
Primary issue was the room cleanliness. The toilet seat looked horrid. There was yellowing and stains all over. It really needs to be replaced. If that was not enough. The carpet was so dirty my toddler's feet were black from walking on it and socks stained. If I remember correct the room number is 213.
- 3/5
Primary issue was the room cleanliness. The toilet seat looked horrid. There was yellowing and stains all over. It really needs to be replaced. If that was not enough. The carpet was so dirty my toddler's feet were black from walking on it and socks stained. If I remember correct the room number is 213.
- 5/5
The room was very clean and bright. It was a good size for a person in a mobility scooter to move around essily. Mattress was good, but not excellent. Breakfast was nice. The problem was it's not easy getting inside a bathtub and the chair is very misplaced. The rail was against my back and very uncomfortable. The soap and shampoo containers are mounted on the wall and were too difficult to reach. The shower hose was not long enough. The front desk person, Tyrone, was very courteous and helpful. He should be commended for his excellent customer service. All in all, it was a great stay. I would definitely stay again as long as I can get a roll-in shower.
- 5/5
The room was very clean and bright. It was a good size for a person in a mobility scooter to move around essily. Mattress was good, but not excellent. Breakfast was nice. The problem was it's not easy getting inside a bathtub and the chair is very misplaced. The rail was against my back and very uncomfortable. The soap and shampoo containers are mounted on the wall and were too difficult to reach. The shower hose was not long enough. The front desk person, Tyrone, was very courteous and helpful. He should be commended for his excellent customer service. All in all, it was a great stay. I would definitely stay again as long as I can get a roll-in shower.
- 4/5
.
- 4/5
.
- 5/5
Location was great...fast food and restaurants nearby, as well as gas. Breakfast was good, room clean and spacious. Bed not as comfortable as my home mattress, but for one night it was ok. Would recommend this hotel.
- 5/5
Location was great...fast food and restaurants nearby, as well as gas. Breakfast was good, room clean and spacious. Bed not as comfortable as my home mattress, but for one night it was ok. Would recommend this hotel.
- 5/5
I’ve stayed here before and love it. This time I stayed on the 4th floor recently renovated and very nice. Unfortunately I have to move to another Holiday Inn for the remainder of my trip because my daughter is moving too far for me to stay here. Hopefully just as nice there with a nice staff like here.
- 5/5
I’ve stayed here before and love it. This time I stayed on the 4th floor recently renovated and very nice. Unfortunately I have to move to another Holiday Inn for the remainder of my trip because my daughter is moving too far for me to stay here. Hopefully just as nice there with a nice staff like here.
- 2/5
Hotel was dirty with very distinct musky “motel” smell Fitness room was filthy with only half of the equipment working Carpet in room was filthy and stained Very disappointed I usually trust Holiday Inn Express
- 2/5
Hotel was dirty with very distinct musky “motel” smell Fitness room was filthy with only half of the equipment working Carpet in room was filthy and stained Very disappointed I usually trust Holiday Inn Express
- 1/5
Dusty everywhere, not cleaning very well
- 5/5
Very fresh and clean.
- 5/5
staff was great and professiona,. nice room
- 5/5
It was very nice, clean and friendly staff.
- 5/5
We have stayed at this Hotel several times. They are very friendly. Their breakfast is great with many items to select. This hotel is being remodeled. Our room was one that had been updated. It was nice.
- 5/5
Great staff and everything was very clean. The room was cozy and very comfortable.
- 5/5
Comfortable and easy stay.
- 4/5
Very outdated but it was clean,quiet and we felt safe sleeping there.
- 5/5
The hotel was easy to find, clean, and the staff was very helpful. The breakfast bar was the best I have ever had at a hotel stay. Will definitely stay there again when in the area.
- 3/5
We liked the location. The staff was not particularly friendly or helpful
- 2/5
Night before we asked for games for the patio. Lady at the front desk, " We don't have cornhole." "I don't know where they would be." And nothing, no let me ask, sorry we haven't replaced them, nothing. It was an older hotel, could see some maintenance, door swollen with humidity. Still in good, clean, nice shape.
- 5/5
Always stay here when visiting the area. Very convenient to everything. Great breakfast, especially when they serve the little omelets and bacon. The weekday kitchen breakfast worker is very nice.
- 5/5
Staff is great
- 4/5
Friendly
- 4/5
Nice friendly welcome
- 5/5
Super comfortable bed!
- 5/5
Super comfortable bed!
- 5/5
It's always a wonderful stay
- 5/5
Staff very friendly. Room was clean and a good size suite. Very quiet.
- 5/5
One of if not the best stay I’ve ever had
- 3/5
The staff was very friendly and helpful. The room needs an update . Everything was outdated and the tv was so small!!
- 3/5
The hotel is ok, but the carpet in our room was all covered in stains, the mattress on the spare bed also was covered in brown stains. The walls are made of paper because whenever anyone would cough or use a bathroom all the sounds were in our room. Also, these were the worst pillows of my life. The staff was nice and friendly though
- 4/5
Check in was great but when I got to the room there was trash still in the trash cans both in the actual room and in the bathroom. Hot tub does not work which was a little disappointing. Breakfast was amazing and my kids loved that there were little Nutella packets in the line up for breakfast. We ended up leaving a blanket there and I called them right away and they got my information so that they could mail it back. Definitely would go back if I’m in the area
- 4/5
Good location
- 1/5
I stayed in 219, and everything was old, chipped, peeling, moldyvand cracked from bathroom to room. Stains on the furniture and carpet, coffee maker didnt work. Ill never stay again and will blacklist this hotel in the future.
- 5/5
Not far from places
- 5/5
All was better than I had expected. Staff was great and the room was cleaned every day. The hot breakfast was excelent.
- 5/5
Very nice place to stay for a week. The breakfast was very good. I was able to do laundry, because of long stay there, which helped. Very close to mall and other stores.
- 3/5
We always stay here when we come to Tx to see the kids. Clean & comfortable facility. While I appreciate the breakfast, it needs to be warmer & pls don’t serve any more burned bacon. Also on This trip, our key was turned off too soon. So that’s a bummer.
- 4/5
Rooms could use upgrades.
- 5/5
Clean and comfy rooms. Great breakfast.
- 5/5
Only problem wa the carpet in the room was a little dirty
- 5/5
Everything was neat and clean. The unit was stocked with a generous amount of toiletries and the complementary breakfast was wonderful.
- 5/5
Hotel was nice. The receptionist was a ditz. The morning receptionist was nice.
- 5/5
A lady name pamala on the staff waa very sweet. Went above her job to accommodate us. Thank you Pamala!
- 4/5
We really like staying here and breakfast was absolutely great. We had a couple of issues we encountered during our stay. There were two of the front desk people we had interacted with were unfriendly and Kurt with us. It felt like we had interrupted her evening just trying to check in for our stay. The other counter member seemed put off that we had requested a set of fresh towels since we had not had our room serviced one of the days we were there. (We had forgotten to remove the DND sign). Additionally, the floor lamp in the room was missing a light bulb so it was unusable, as was the desk lamp which only had one bulb instead of two. Furthermore, on the first night of our stay the bathroom ceiling light flickered out, which was still fine because of the two available wall sconces in the bathroom. However, on the second night, one of the sconces burnt out leaving only one sconce still lit. The bathroom was dark, the sitting room was dark and desk area was dark. Other than that, everyone else was great and their breakfast host was absolutely delightful and kept the breakfast area well stocked and very clean. She definitely needs a raise! We did have an issue with the pool being out of service one of the days of our stay but that was corrected the next day and the children managed to enjoy some pool time. We will definitely be booking this hotel again based on location, hotel amenities, and most of the staff we interacted with. Hopefully the lights work!
- 5/5
Very nice and clean. Friendly staff and convenient parking. Easy freeway access.
- 5/5
I'll be back!
- 3/5
the staff is wonderful!!! very helpful and kind. HOWEVER, they have a hug job to do because the property is in need of some help! The beds were HORRIBLE...old and broken down. The decor is depressing, the carpet is STAINED, dingy and in dire need of replacement. There was a hole in the floor under the carpet. The building is in dire need of some help and renovation. Then it could be a wonderful property.
- 5/5
Great breakfast. Fast check-in.
- 5/5
Awesome room and staff
- 1/5
We were given a room with a non working air conditioner. This is a mid 90's day in Texas is was horrible the front clerk solution was to offer fans, I did not pay those kind of rates to sleep miserable in a hot room. When the maintenance guy came to see if he could do anything to fix it he let us know he had put that room out of order a week prior because of the ac not working. Hotel was booked so could not offer the same room we had paid for and refused to give 2 single room to make up for the double suite (3 beds) we had booked. Front desk was extremely rude.
- 3/5
Staff was courteous, breakfast variety was good. Rooms need refreshing in terms of decor and technology
- 5/5
Everything was clean and nice. Kind of out dated but still a nice vibe. Only thing I would change is a bigger tv in the room.
- 5/5
The queen suites were amazing. Lots of extra room. The hotel is amazing. They have great options for breakfast too. I would stay there again in a heartbeat.
- 2/5
Poor service, two night stay, and they didn't clean our room once! no change of towels or make the bed... poor Breakfast, I will not come back ever
- 5/5
All around comfortable and nice place to stay!!
- 5/5
Clean, well-maintained hotel. Older decor but CLEAN. Easy acess to Uber and transportation.
- 5/5
The customer service representatives were really nice and helpful. The best part with a quick trip turn around was the continental breakfast. We have stayed at a lot of hotels and this by fast is the e best when it comes to breakfast
- 3/5
The carpet is old, smelly. Needs an update but the staff is great.
- 5/5
The hotel was beautiful. The breakfast was excellent. The staff was awesome. Only issue we had was that the TV in the room only picked up two channels. All the rest of the channels were no signal and even though they sent the maintenance crew to fix it never worked, and they can never figure out the problem and we could not change rooms.
- 5/5
Nice big room!
- 4/5
Everything ok!
- 4/5
It was fine and clean. The gym was less than what I thought it would be. Most of the weight machines don’t work or aren’t in good working condition. I asked a lady from housekeeping to help me get wipes in there to be able to wipe things down upon using them.
- 4/5
Nice and quiet, great staff
- 3/5
The carpets are old and badly stained, they need to be replaced immediately. The ice machine on our floor, was out of order the entire 6 days we were there. Because of these issues, I feel the hotel is overpriced.
- 4/5
Great property. Some maintenance issues with shower but they promptly moved us to a new room. Be sure to check shower when you arrive.
- 5/5
Great large room and great shower. Very good breakfast and friendly staff!
- 5/5
Nice clean hotel with a friendly front desk clerk
- 5/5
Had a problem with shower, and they sent up a technician within about 15 minutes. He solved the problem, and was very courteous.
- 4/5
Nice location, pretty close to the airport. A little dated inside, but good-sized room. Beds were NOT queen size, as advertised.
- 4/5
*
- 5/5
Everything was great! The staff was nice! The room was clean. Great location. And the breakfast was great!
- 4/5
Staff was nice
- 5/5
Clean. Excellent breakfast. Nice spacious rooms.
- 3/5
The beds wasn’t properly cleaned
- 5/5
Great stay
- 5/5
Outstanding facility. Staff was friendly and more than helpful. Breakfast was wonderful! Our room was not only immaculate but beyond expectations in comfort. We will stay here again when in this area!!
- 3/5
The breakfast was great, front desk service was wonderful. Room and furnishings were very dated and the carpet needed cleaning.
- 5/5
Very accommodating with early check in. Room was clean and roomy