Four Points by Sheraton Charlotte - Lake Norman

This hotel is very well kept. The room we were in was clean and the bed is very comfortable. I was also impressed that they have hand wash in the bathroom because I usually have to pack my own. Over all, I strongly recommend this hotel if you're stopping in the area.

Very good

Room was clean, beds and pillows were comfortable, quiet room, overall nice stay, we got in after midnight and the shower handle was stripped out and couldn’t get water on, found a way to make it work the next morning, but wished someone would have identified the problem and fixed it before we arrived, I would stay again some things just happen and can’t be helped I guess

Very clean.

Did not eat breakfast

No free breakfast

Amazing staff clean building great workoutroom wonderful people

Amazing staff very very accommodating to me and kids even my service dog ! Highly recommend. Amazing food amazing rooms and great vibes

The facility was clean. Rooms were very nice. Comfortable beds. "Hot breakfast" was skimpy with 2 items which were dry and overcooked. Did have waffles and cold cereal (no milk). Person managing breakfast was not friendly.

Didn’t get in the pool yes ac is good

Great stay staff was very helpful

Great hotel and staff. Very clean. Wish breakfast was free but would still stay regardless

This stay was awful. The first room I had the door didn't lock. None of the key cards worked (maybe an issue with the machine) so a staff member had to let us back in the room every time we wanted to leave. The bathroom, though it looked clean, had a horrible rancid smell.

Front desk staff promptly provided our towel requests and plunger We booked through Booking.com and paid for our booking three days before we checked in,! On the night I checked in (we stayed for a weekend.) the guy checking us in was super busy and asked for a card and I just assumed it was for incidentals. We wake up Saturday morning and see that there is a $309 hold from the hotel!We paid 274 through booking. I had my receipt days prior and bank had already released it. So the 309 hold we knew was from hotel trying to double charge usI. I spoke with several front desk guys and they were all super nice they could see the issue and that it was an accident on their behalf. They said it was gonna be taken care of but they couldn’t fix it till we checked out. This morning as I was checking out the lady who checked us out said that they did not get the money from booking ( wrong) so I showed her my receipt so then her demenor changed but we get our receipt and she made sure she charged us $36 for what Idk i guess she wanted us to pay her rate? I don’t think they should use third-party booking if they’re not gonna honor it and try to save people don’t pay for it I’ve never had this problem with booking before with a third party and we travel a-lot for sports! Other than this we stay was decent, hotel was clean and all other staff were friendly and attentive!

Front desk staff promptly provided our towel requests and plunger We booked through Booking.com and paid for our booking three days before we checked in,! On the night I checked in (we stayed for a weekend.) the guy checking us in was super busy and asked for a card and I just assumed it was for incidentals. We wake up Saturday morning and see that there is a $309 hold from the hotel!We paid 274 through booking. I had my receipt days prior and bank had already released it. So the 309 hold we knew was from hotel trying to double charge usI. I spoke with several front desk guys and they were all super nice they could see the issue and that it was an accident on their behalf. They said it was gonna be taken care of but they couldn’t fix it till we checked out. This morning as I was checking out the lady who checked us out said that they did not get the money from booking ( wrong) so I showed her my receipt so then her demenor changed but we get our receipt and she made sure she charged us $36 for what Idk i guess she wanted us to pay her rate

It was nice.

Convenient location. Room was clean. However, there were several maintenance items which could have been addressed. Breakfast is not included in the cost of the room. It would be one thing if the breakfast was elevated in some way from the typical continental breakfast option, but I don't personally see the value in charging $10 for a mediocre breakfast.

The AC / heater in the room & the bathroom fan/light were very noisy. I tried to use the fan switch to use the mirror light but the fan made a loud buzzing sound. Everything else was great!

The AC / heater in the room & the bathroom fan/light were very noisy. I tried to use the fan switch to use the mirror light but the fan made a loud buzzing sound. Everything else was great!

Breakfast is not included in the cost of the room. It would be one thing if the breakfast was elevated in some way from the typical continental breakfast option, but I don't personally see the value in charging $10 for a mediocre breakfast.

Toilet ran all day/night, air conditioning was extremely loud and not terribly effective, furniture looked a little worn. Gym was small and lacked some weights.

Location, price, bathroom Toilet ran all day/night, air conditioning was extremely loud and not terribly effective, furniture looked a little worn. Gym was small and lacked some weights.

The sheets were dirty.

The sheets were dirty.

Exceptional

Staff was very kind.

Staff was very kind.

Coffee only. Wish a roll or danish would have been free by the coffee station.

Easy to find, clean Property was maintained well

Easy to find, clean Property was maintained well

Double beds are too small. Should be queen beds for those traveling with children.

Staff were excellent and very helpful. NA

Staff were excellent and very helpful. NA

Bonita was so kind and welcoming, a truly needed aspect of our experience since the rest wasn’t great. The hotel is very dusty and worn down and the staff the following day was quite rude. All of us we woken up by staff having very loud personal conversations with the “staff only” door open right outside our room for hours starting at 7 am, front desk was curt & couldnt be bothered to greet us or smile and our door was pounded on by a random man asking when we were leaving when we’d already called to have our check out extended. We won’t stay again but hope Bonita finds a place worth her great nature!

Bonita was so kind and welcoming, a truly needed aspect of our experience since the rest wasn’t great. The hotel is very dusty and worn down and the staff the following day was quite rude. All of us we woken up by staff having very loud personal conversations with the “staff only” door open right outside our room for hours starting at 7 am, front desk was curt & couldnt be bothered to greet us or smile and our door was pounded on by a random man asking when we were leaving when we’d already called to have our check out extended. We won’t stay again but hope Bonita finds a place worth her great nature!

Disappointing

Friendly staff

Friendly staff

Friendly staff

Friendly staff

Very good

Location Elevators/Hallways were dirty. Breakfast food was subpar.

I got to this property on 10/25 late at night after driving for hours for the receptionist to cancel my room because I wasn’t the “highest member” of Marriott. It was such an inconvenience having to be canceled once I got the the property instead of them calling prior to driving hours! Worse experience with Marriott

I got to this property on 10/25 late at night after driving for hours for the receptionist to cancel my room because I wasn’t the “highest member” of Marriott. It was such an inconvenience having to be canceled once I got the the property instead of them calling prior to driving hours! Worse experience with Marriott

Location for my trip Customer service, charging for a very minimal to bad breakfast, booked with the knowledge that there would be a bar open and it was not.

N/A

N/A

Breakfast was just okay. Charge $10 per person for what is a free breakfast anywhere else. Thankfully we included it in our reservation and it was under $1 per person.

Breakfast was just okay. Charge $10 per person for what is a free breakfast anywhere else. Thankfully we included it in our reservation and it was under $1 per person.

Door jamb busted so didn’t close properly. Shower had no screws in plate and nozzle didn’t work properly.

There was hair in the shower from a previous stay

There was hair in the shower from a previous stay

The 2 Front Desk Clerks were very inviting and professional.

The 2 Front Desk Clerks were very inviting and professional.

Good Elevator

Property was clean and comfortable. Good location. The breakfast was cold at the hot bar and the elevators went down so we had to walk all the way down to the pool elevators but everything else was ok.

Staff was friendly and process was simple

Staff was friendly and process was simple

The rooms are small. The light in the microwave stayed on the entire time. The AC did not come on until we turned it down to 64 degrees, then we were freezing. They allow people to hang around outside. The elevators don’t work. I could continue, but I’ll stop there.

The rooms are small. The light in the microwave stayed on the entire time. The AC did not come on until we turned it down to 64 degrees, then we were freezing. They allow people to hang around outside. The elevators don’t work. I could continue, but I’ll stop there.

Bathroom was not the cleanest...doors were chipped and scuffed...

Bathroom was not the cleanest...doors were chipped and scuffed...

Pretty

Pretty

It was clean on the inside and the hallways stayed smelling fresh! It seemed that they need someone to clean the parking lot daily. Also my room wasn’t vacuumed daily.

Room is quiet and clean.

What a bad experience! Made a reservation through Expedia.com. At check in, I told the rep that I had a reservation and was checking in. I was told about the $50 hold for incidentals and was asked to swipe my card. Something told me to check my online bank card. I had a Expedia charge, a hotel charge and an incidental charge on hold. When I asked the front desk why I being charge again for the one room hotel night, she said she did not realize I was charged by Expedia and that I had to wait for a manager to correct it in the morning. I was told several times that I had to pay $9.99 for breakfast although my Expedia package included breakfast. Arrived for breakfast at 9:10. All food trays were empty and there only a 1/2 cup of coffee to be pulled. After waiting several minutes, I knocked on the staff/kitchen door asking were they going to be refilling the trays. The one person kitchen staff was jumping loops to get all the trays refilled. Meanwhile, I went to the front desk asking for coffee. The front desk staff jumped loops to make coffee for the front desk area and the dining area because both containers were empty. Frustration got the best of me because the wait was long and even when the trays of food was filled, by time I got to them, the trays were empty again because there was one table with a family of about 10 people that grabbed all the food. They were greedy and inconsiderate. I complained to the front desk staff and ask the kitchen staff to make more food again.

What a bad experience! Made a reservation through Expedia.com. At check in, I told the rep that I had a reservation and was checking in. I was told about the $50 hold for incidentals and was asked to swipe my card. Something told me to check my online bank card. I had a Expedia charge, a hotel charge and an incidental charge on hold. When I asked the front desk why I being charge again for the one room hotel night, she said she did not realize I was charged by Expedia and that I had to wait for a manager to correct it in the morning. I was told several times that I had to pay $9.99 for breakfast although my Expedia package included breakfast. Arrived for breakfast at 9:10. All food trays were empty and there only a 1/2 cup of coffee to be pulled. After waiting several minutes, I knocked on the staff/kitchen door asking were they going to be refilling the trays. The one person kitchen staff was jumping loops to get all the trays refilled. Meanwhile, I went to the front desk asking for coffee. The front desk staff jumped loops to make coffee for the front desk area and the dining area because both containers were empty. Frustration got the best of me because the wait was long and even when the trays of food was filled, by time I got to them, the trays were empty again because there was one table with a family of about 10 people that grabbed all the food. They were greedy and inconsiderate. I complained to the front desk staff and ask the kitchen staff to make more food again.

Good quiet comfortable spot.

Good quiet comfortable spot.

Location Na

Beds were comfortable and location was great. 2 minute drive to Berkdale Village.

Customer service

We loved are stay. The bartender was attentive and friendly. The best person on staff there. The sheets and comforter on the bed feel like paper. They need to be a better quality.

We loved are stay. The bartender was attentive and friendly. The best person on staff there. The sheets and comforter on the bed feel like paper. They need to be a better quality.

Enjoyed my stay, would definitely book again !

Enjoyed my stay, would definitely book again !

Wish it weren’t so secluded and in the dark.

Wish it weren’t so secluded and in the dark.

The staff was amazing and a very clean hotel. We enjoyed our stay! The location is amazing 0.5 miles from Birkdale Village with lots of shopping, restaurants, and live music. It is also a mile from Lake Norman and 10 minutes from the Huntersville Aquatic Center. Great hotel and a great location! There is a pool but no hot tub.

The staff was amazing and a very clean hotel. We enjoyed our stay! The location is amazing 0.5 miles from Birkdale Village with lots of shopping, restaurants, and live music. It is also a mile from Lake Norman and 10 minutes from the Huntersville Aquatic Center. Great hotel and a great location! There is a pool but no hot tub.

Was ok

Was ok

The hotel offers a pleasant stay, but it would be great if they could consider cleaning the rooms daily. Additionally, checking in with guests about their needs for towels or other essentials could enhance the overall experience.

The hotel offers a pleasant stay, but it would be great if they could consider cleaning the rooms daily. Additionally, checking in with guests about their needs for towels or other essentials could enhance the overall experience.

The room was very small. The bathroom door needs to be closed all the way - if not, it will eventually open all the way and the entry door to the room will slam into it when coming back. There was mold in the shower. The shower door leaked onto the bathroom floor because the shower door did not close properly. No one tells you that you need to request your room to be cleaned so we were constantly running out of towels (needed more towels to help the leaking shower situation). No hooks to dry the limited towels we were given. No ice machine on the 3rd floor. The bedding was terrible, felt like sleeping on straw - the pillows smelled of mildew.

The room was very small. The bathroom door needs to be closed all the way - if not, it will eventually open all the way and the entry door to the room will slam into it when coming back. There was mold in the shower. The shower door leaked onto the bathroom floor because the shower door did not close properly. No one tells you that you need to request your room to be cleaned so we were constantly running out of towels (needed more towels to help the leaking shower situation). No hooks to dry the limited towels we were given. No ice machine on the 3rd floor. The bedding was terrible, felt like sleeping on straw - the pillows smelled of mildew.

My husband and I enjoyed our 2 night stay. The room was clean, the bed was nice but a little too firm for my taste, other than that we enjoyed.

My husband and I enjoyed our 2 night stay. The room was clean, the bed was nice but a little too firm for my taste, other than that we enjoyed.

It was nice to stay

It was nice to stay

Excellent staff, very clean and just an overall nice hotel.

Excellent staff, very clean and just an overall nice hotel.

We stay here every time we are in this area. The staff is so amazing here. They are personable and always go out of there way to make you feel right at home.

We stay here every time we are in this area. The staff is so amazing here. They are personable and always go out of there way to make you feel right at home.

Staff was amazing and went above and beyond

Staff was amazing and went above and beyond

Izzy was awesome! Thank you for everything!

Izzy was awesome! Thank you for everything!

The wifi was unusable for basic internet use and the fire alarm went off in the middle of the night.

The wifi was unusable for basic internet use and the fire alarm went off in the middle of the night.

I loved my stay here and everyone was so helpful and friendly. I had an extended stay due to some unfortunate circumstances with my place getting ready, but they made it a very pleasant time. You won’t regret staying here at all!

I loved my stay here and everyone was so helpful and friendly. I had an extended stay due to some unfortunate circumstances with my place getting ready, but they made it a very pleasant time. You won’t regret staying here at all!

Ugh could be better. When I arrived the door to get in the hotel was jammed. The hostess let me in and she checked me in no issues. The room I booked was a queen. When I got to the room it was a room connected to another and since I was solo I did not want to be connected. I requested another room and was able to relocate with no issues. But the cleanliness of the room and just overall hotel needs some real TLC. I didn’t notice until the next morning how dirty the comforter was. It was even crumbs in the bed. Which made me question how often they changed the sheets. The breakfast was subpar. Food was not warm I had to reheat it in the microwave in my room. One staff remember was cursing at her mom about a guest. Which was awkward to hear as I was making my coffee. Would I stay again…no.

Ugh could be better. When I arrived the door to get in the hotel was jammed. The hostess let me in and she checked me in no issues. The room I booked was a queen. When I got to the room it was a room connected to another and since I was solo I did not want to be connected. I requested another room and was able to relocate with no issues. But the cleanliness of the room and just overall hotel needs some real TLC. I didn’t notice until the next morning how dirty the comforter was. It was even crumbs in the bed. Which made me question how often they changed the sheets. The breakfast was subpar. Food was not warm I had to reheat it in the microwave in my room. One staff remember was cursing at her mom about a guest. Which was awkward to hear as I was making my coffee. Would I stay again…no.

Very nice. Friendly staff. Nice breakfast.

Very nice. Friendly staff. Nice breakfast.

Was great except the heater fan noisy couldn’t sleep. The pool heater wasn’t working water was very cold but hopefully that will be fixed before our next visit.

Was great except the heater fan noisy couldn’t sleep. The pool heater wasn’t working water was very cold but hopefully that will be fixed before our next visit.

The hotel is good for the value. I would suggest adding a POS system at the bar to allow gueat to pay for beverages with their card and not their room.

The hotel is good for the value. I would suggest adding a POS system at the bar to allow gueat to pay for beverages with their card and not their room.

Wonderful!

Wonderful!

Cleaning staff were rude but up front desk were very polite.

Cleaning staff were rude but up front desk were very polite.

Clean hotel and reasonable price.

Clean hotel and reasonable price.

Great stay

Great stay

Clean and quiet …

Clean and quiet …

The staff are very kind and clean environment

The staff are very kind and clean environment

Clean and updated. Bathroom very nice and clean. Bed was way too soft, and breakfast buffet was not good. Cold, hard powdered eggs, dry potatoes. Skip it.

Clean and updated. Bathroom very nice and clean. Bed was way too soft, and breakfast buffet was not good. Cold, hard powdered eggs, dry potatoes. Skip it.

It was a nice hotel

It was a nice hotel

It was clean. Friendly staff.

It was clean. Friendly staff.

We picked this hotel over others because they had a bar and restaurant. Neither opened in the Friday and Saturday that we were there. We asked the front desk and they said it was only going to be open Mon thru Thursday and were suprised it was not open Friday. There was no explanation why. It did have the breakfast buffett. We were given no advance notice that this would be the case.

We picked this hotel over others because they had a bar and restaurant. Neither opened in the Friday and Saturday that we were there. We asked the front desk and they said it was only going to be open Mon thru Thursday and were suprised it was not open Friday. There was no explanation why. It did have the breakfast buffett. We were given no advance notice that this would be the case.

Bathroom could have been cleaned better.

Bathroom could have been cleaned better.

Seems like a safe area and the staff was very nice.

Seems like a safe area and the staff was very nice.

Really comfort place to stay

Really comfort place to stay

Rest place to stay. The property is sort of hidden which makes it a gem. It’s safe and quiet, conveniently located off the main highway. Is close to restaurants and shopping. I took off a star because The breakfast that’s offered does not match the cost. I’ve had better breakfast at 2.5-3 star restaurants which offers the same exact menu.

Rest place to stay. The property is sort of hidden which makes it a gem. It’s safe and quiet, conveniently located off the main highway. Is close to restaurants and shopping. I took off a star because The breakfast that’s offered does not match the cost. I’ve had better breakfast at 2.5-3 star restaurants which offers the same exact menu.

Staff very nice and helpful.

Staff very nice and helpful.

The property was quiet and comfortable.

The property was quiet and comfortable.

This community was old and outdated. MARRIOTT and Sheraton should’ve never taken this property over without getting it and starting over there was mold and mildew throughout the hallway and in my bathroom we found a very large cockroach early in the morning staff was exceptional. I will never stay at this property again.

This community was old and outdated. MARRIOTT and Sheraton should’ve never taken this property over without getting it and starting over there was mold and mildew throughout the hallway and in my bathroom we found a very large cockroach early in the morning staff was exceptional. I will never stay at this property again.

loved the stay, easy check in and welcoming staff.

loved the stay, easy check in and welcoming staff.

Nice stay

Nice stay

I was impressed with the cleanliness, amenities, staff, and the overall experience exceeded my expectations. I'll be back and would definitely recommend the property

I was impressed with the cleanliness, amenities, staff, and the overall experience exceeded my expectations. I'll be back and would definitely recommend the property

Noisy throughout the entire time we were there. The Roaches in the room made us pack up and leave. We were unable to get any sleep because of the noise. Did not even stay through the night, because of the bugs poor health conditions

Noisy throughout the entire time we were there. The Roaches in the room made us pack up and leave. We were unable to get any sleep because of the noise. Did not even stay through the night, because of the bugs poor health conditions

Way too noisy paper thin walls. Heard everybody talking all night long.

Way too noisy paper thin walls. Heard everybody talking all night long.

The king mattress, pillows and linens were very comfortable and the buffet breakfast was divine! We stayed on the night of May 10th and the gentleman at the front desk to check us in after 9:30pm should be recognized and be selected for the next open manager position quickly. We watched him represent Four Seasons with a high level of professionalism and integrity. Multiple guests were in awe of his calm demeanor, speed and thoroughness as he addressed each need. First impressions mean a lot in the hospitality industry and he went above and beyond!

The king mattress, pillows and linens were very comfortable and the buffet breakfast was divine! We stayed on the night of May 10th and the gentleman at the front desk to check us in after 9:30pm should be recognized and be selected for the next open manager position quickly. We watched him represent Four Seasons with a high level of professionalism and integrity. Multiple guests were in awe of his calm demeanor, speed and thoroughness as he addressed each need. First impressions mean a lot in the hospitality industry and he went above and beyond!

No one was at the front desk for like 30 min. They had to send someone from Courtyard. Unacceptable for Marriott.

No one was at the front desk for like 30 min. They had to send someone from Courtyard. Unacceptable for Marriott.

Staff was friendly.. room was good.. bathroom was a bit dated toilet seat loose. I had to check out early due to an early flight and no one was at desk for check out.. they should have a T.V check out for situations like this.

Staff was friendly.. room was good.. bathroom was a bit dated toilet seat loose. I had to check out early due to an early flight and no one was at desk for check out.. they should have a T.V check out for situations like this.

Very clean

Very clean

Called hotel prior to arrival no returned calls from Melissa. Rooms with paper thin walls. No sleep due to loud neighbors. Asked for adjoining rooms. Was told all room were adjoining but they weren’t. No bathtub for bathing children. Room smelled. Bed cover had lipstick.

Called hotel prior to arrival no returned calls from Melissa. Rooms with paper thin walls. No sleep due to loud neighbors. Asked for adjoining rooms. Was told all room were adjoining but they weren’t. No bathtub for bathing children. Room smelled. Bed cover had lipstick.

The first night was great, however, the second night was horrible. Some strage nosie started in the room beside us. It sounded similar to a washing machine that had unevenly distributed clothes. The awful bang noise went from early morning, prior to 5 am, untill we checked out. I called the front desk to get assistance and they said they would look into it. Well that wasn't effective. I got 3 hours sleep and had to function all day. At check out, the lady said they came up and heard the noise also. She said she couldn't refund that night because of how it was booked. It shouldn't matter how it was booked to be refunded or gift card could have been issued. I like this location because it's close to some of our favorite places, but not on the main road.

The first night was great, however, the second night was horrible. Some strage nosie started in the room beside us. It sounded similar to a washing machine that had unevenly distributed clothes. The awful bang noise went from early morning, prior to 5 am, untill we checked out. I called the front desk to get assistance and they said they would look into it. Well that wasn't effective. I got 3 hours sleep and had to function all day. At check out, the lady said they came up and heard the noise also. She said she couldn't refund that night because of how it was booked. It shouldn't matter how it was booked to be refunded or gift card could have been issued. I like this location because it's close to some of our favorite places, but not on the main road.

Charge for breakfast. Same buffet the other notelsgiveyou Staff had no clue how to stop the fire alarm From beepi No effort made to make the customer happy The situation was not handled properly and no effort to satisfy the guest was made

Charge for breakfast. Same buffet the other notelsgiveyou Staff had no clue how to stop the fire alarm From beepi No effort made to make the customer happy The situation was not handled properly and no effort to satisfy the guest was made

Not recommended at all. Staff was friendly and helpful but maintenance was terrible! Sorry we paid so much price for stay which was not pleasant at all.

Not recommended at all. Staff was friendly and helpful but maintenance was terrible! Sorry we paid so much price for stay which was not pleasant at all.

Good location and staff. Hotel is dated.

Good location and staff. Hotel is dated.

Great

Great

Great location, plenty of areas to shop, dine and relax.

Great location, plenty of areas to shop, dine and relax.

Right off of highway. Halfway point from Florida and Ohio.

Right off of highway. Halfway point from Florida and Ohio.

They need to hire a legitimate cleaning crew!!…dust overload and my pillowcase had some kind of crust on it. I don’t think I want to know what THAT was.

They need to hire a legitimate cleaning crew!!…dust overload and my pillowcase had some kind of crust on it. I don’t think I want to know what THAT was.

We arrived for a one night stay with our 4 year old. The indoor pool was closed which was a huge disappointment. How about hotels let you know about this in advance, OR make arrangements with a neighboring hotel for guests to use their indoor pool. At shower time, ALL the shampoo, conditioner and body wash cannisters were empty. Not just one, but all. Front desk representative was helpful and placed products in cups for us. Terrible night of sleep when air conditioner kept turning off and room was HOT. Miserable stay all around. Hotel staff was friendly, but very limited in what they could do to help with our issues.

We arrived for a one night stay with our 4 year old. The indoor pool was closed which was a huge disappointment. How about hotels let you know about this in advance, OR make arrangements with a neighboring hotel for guests to use their indoor pool. At shower time, ALL the shampoo, conditioner and body wash cannisters were empty. Not just one, but all. Front desk representative was helpful and placed products in cups for us. Terrible night of sleep when air conditioner kept turning off and room was HOT. Miserable stay all around. Hotel staff was friendly, but very limited in what they could do to help with our issues.

Hotel is very clean. Booking and checking in was quite seamless except that we did not get the room the we booked and prepaid for. Booked a room with a king bed and got a room with 2 doubles

Hotel is very clean. Booking and checking in was quite seamless except that we did not get the room the we booked and prepaid for. Booked a room with a king bed and got a room with 2 doubles

Modern and clean

Modern and clean

A bit outdated and definitely noisy due to highway being nearby. Having a room right beside an ice maker doesn't help the noise level either. Overall an B- hotel but convenient to Birkdale Village.

A bit outdated and definitely noisy due to highway being nearby. Having a room right beside an ice maker doesn't help the noise level either. Overall an B- hotel but convenient to Birkdale Village.

Our stay was ok except for one thing. Service, terrible service. We stayed four nights and our beds weren’t made ever. The only time we got fresh towels was after day two when I complained at the front desk. They still didn’t make the beds: Wouldn’t recommend this hotel.

Our stay was ok except for one thing. Service, terrible service. We stayed four nights and our beds weren’t made ever. The only time we got fresh towels was after day two when I complained at the front desk. They still didn’t make the beds: Wouldn’t recommend this hotel.

Second, there was only one hook to hang towels on in the bathroom. It's set up to accommodate up to four guests in the room, but apparently only one of those four people gets to not throw their towel on the floor after using it? Obviously, the staff has no control over that, but maybe next renovation you all can fix that. Also, while the shower was lovely and clean, I was grateful I didn't have an infant or small child with me because bathing a small child in the sink would have been annoying and a shower-only bathroom isn't particularly convenient.

Second, there was only one hook to hang towels on in the bathroom. It's set up to accommodate up to four guests in the room, but apparently only one of those four people gets to not throw their towel on the floor after using it? Obviously, the staff has no control over that, but maybe next renovation you all can fix that. Also, while the shower was lovely and clean, I was grateful I didn't have an infant or small child with me because bathing a small child in the sink would have been annoying and a shower-only bathroom isn't particularly convenient.

Property is clean. Rooms are on the small size but functional and well kept.

Property is clean. Rooms are on the small size but functional and well kept.

It was a nice place to stay for work. They were VERY nice and I really enjoyed my stay. Its right down the street from Birkdale Village, which has everything you need.

It was a nice place to stay for work. They were VERY nice and I really enjoyed my stay. Its right down the street from Birkdale Village, which has everything you need.

Bad water pressure in the sink and shower. There was a big bug/roach on wall in the room. Air conditioner was noisy and wasn’t great.

Bad water pressure in the sink and shower. There was a big bug/roach on wall in the room. Air conditioner was noisy and wasn’t great.

2 star at best, rooms are equivalent to a dorm room…however all front desk staff were very helpful and accommodating.

2 star at best, rooms are equivalent to a dorm room…however all front desk staff were very helpful and accommodating.

The property is very clean and cozy . They have a very inviting lobby and the front desk is so nice and friendly . She was so helpful and kind and made suggestions in the area to visit . It’s close to a lot of restaurants and shopping mall a few miles away . The rooms were clean and the bedding was very comfortable . They also have a breakfast in the mornings . It was a very pleasant stay .

The property is very clean and cozy . They have a very inviting lobby and the front desk is so nice and friendly . She was so helpful and kind and made suggestions in the area to visit . It’s close to a lot of restaurants and shopping mall a few miles away . The rooms were clean and the bedding was very comfortable . They also have a breakfast in the mornings . It was a very pleasant stay .

Off the beaten path

Off the beaten path

residual odor from prohibited cigarette smoking

residual odor from prohibited cigarette smoking

Nice staff

Nice staff

The front desk staff was super friendly and welcoming.

The front desk staff was super friendly and welcoming.

We checked in the ladies at the front desk were very friendly. We had an issue with the remote not working they fixed it immediately. We noticed a large group of kids hanging out in the lobby. They were a little noisy but it was the middle of the afternoon not an issue. It became an issue around 10 pm that evening. I called the front desk to complain about the noise. They said they would take care of it. The noise continued to mid night. We were on the first floor in not sure why the group wasn't reprimanded and require to go to their rooms or outside. I've stayed at plenty of nice hotels with large children groups and I've never experienced anything like this

We checked in the ladies at the front desk were very friendly. We had an issue with the remote not working they fixed it immediately. We noticed a large group of kids hanging out in the lobby. They were a little noisy but it was the middle of the afternoon not an issue. It became an issue around 10 pm that evening. I called the front desk to complain about the noise. They said they would take care of it. The noise continued to mid night. We were on the first floor in not sure why the group wasn't reprimanded and require to go to their rooms or outside. I've stayed at plenty of nice hotels with large children groups and I've never experienced anything like this

The hotel was booked in advance and a king room was prepaid for. I checked in online that day but once I arrived they only had a full sized bed available for two people. The women behind the counter didn't seem to care that I had prepaid for a king and told us that the mangers weren't available and it was too late the call them because they might be sleeping. How inconvenient for them.....She blamed the system for not allowing me to get the king bed and stated they were busy that weekend and Marriott doesn't guarantee the room you booked so I pretty much had to deal with it. When she finally realized we weren't going to deal, she reached out to her manager to get the code needed to book the room we paid for. We will not use this hotel in the future.

The hotel was booked in advance and a king room was prepaid for. I checked in online that day but once I arrived they only had a full sized bed available for two people. The women behind the counter didn't seem to care that I had prepaid for a king and told us that the mangers weren't available and it was too late the call them because they might be sleeping. How inconvenient for them.....She blamed the system for not allowing me to get the king bed and stated they were busy that weekend and Marriott doesn't guarantee the room you booked so I pretty much had to deal with it. When she finally realized we weren't going to deal, she reached out to her manager to get the code needed to book the room we paid for. We will not use this hotel in the future.

I had a great stay. Super helpful and friendly staff. Location was very convenient and the rooms were comfortable and clean.

I had a great stay. Super helpful and friendly staff. Location was very convenient and the rooms were comfortable and clean.

Price was fair for the accomodations

Price was fair for the accomodations

I thought it was very clean and the bed was actually comfortable very nice would stay again

I thought it was very clean and the bed was actually comfortable very nice would stay again

overall a very positive visit. nice staff. clean facility. it would have been nice to have in house breakfast Sunday but a thumbs up.

Did not clean room as requested and left used coffee packages next to machine and did not replenish coffee so I went without morning coffee. Room air-conditioner was extremely noisy, had a high pitch whining sound. The windows are single pane and you can hear massive street (carrs, trucks, motorcycles) thru the night inpeading sleep. If you stay here don't stay to the rear of the hotel. Maybe the front is better as my business partner had no complaint about the noise. Also, the doors are thin and you can hear the hallway noise so stay away from the elevators!

Great place to stay. Close to interstate, clean and friendly staff

My stay was nice an the staff was very friendly but my only concern was that the shower area wasn’t cleaned very well it was hair left all over the shower floor and walls and the carpet is due for a shampoo cleaning other than that I had a good stay.

Beautiful hotel, friendly staff

Property looked unkept. Will not stay there again. Room was 62 degrees when we got in and the toilet was falling off.

We used Expedia and the front desk charged us double due to not being able to see that we’d already paid through Expedia.com. We will be contacting upper level management to hopefully get our money back.

Clean and comfortable - very pleasant staff.

Hotel may be (currently) branded a Sheraton, but that’s simply lipstick on a pig.

was fine

The HVAC system was not designed to allow the fan to run continuously for air circulation. The lighting in the bathroom was insufficient to shave. The alarm clock was still on DST (and I could not figure out how to change the time.) The black out and sheer shades were remotely controlled, and this was not immediately evident. The control for the sheer shade was inoperable.

No free breakfast!

Location

It was all good

Too expensive for what your getting. No maintenance on site. Unprofessional staff. No decision makers on site. Look elsewhere.

Backs up to highway and construction