Wingate by Wyndham Humble/Houston Intercontinental Airport

Nice place would stay there again

Breakfast could be a little better Not enough parking

I didn’t like anything about the property. The rooms where not decent , it had a metro it my refrigerator was rusted and my friend had bed bug bites on her body which I have photos poor experience Read the previous line no good experience

My stay was excellent. The cleaning ladies as usual were very attentive and pleasant. The breakfast could use more variety in a hot breakfast section. The staff was excellent and very accommodating. They help me out a lot when my flight was canceled and I was rebooked by the airline. They have a few new people and they are very pleasant and overall it was a big improvement. I would like to add that they have one of the best workout areas or small gyms of the hotels that I've stayed in.

Convenient location in relation to my destination. Parking was horrible. It seemed as though guests had to share parking with the adjacent Waffle House. Also, my room had a lingering odor of possibly cigarette smoke.

i hated the smell and tub was dirty and only got 1 towel

Location to my activity

Everything was great and hotel staff is wonderful and very helpful and accommodating when it came to parking. The only complaint I would have is there is not a lot of parking and we have a truck and trailer. But the front desk worker(might be the manager I didn’t get his angel or anything) was super understanding and helpful when it came to figuring out parking.

Absolutely nothing The AC was not cold they sent the maintenance man to ""fix" it. TV in one of our rooms could not get any apps because it was not picking up the wifi. The TV in the other room did not work at all because the direct TV card was missing from the box and we couldn't use any apps on that one because thw room is apparently in a dead zone and would not get any wifi at all. Last day that we were there i went to adjust the shower head and it literally just fell off and you could see the glue in it from where it had been glued on. This place is a shit hole. Do not stay here!!!

It was OK place to stay First room and check out urine and dog piss There was five wires hanging out of the wall, one of the drawers of the cabinets wouldn’t close. It would just stay open the whole time so every time you went by, you had to shut and reopen. The unit was absolutely disgusting. It looked like there was black mold in it. Producers were not lined up on the wall. Looks like crap.

The room was beyond dirty and the smell was horrendous. Lady at front desk did not offer any customer service concerning this matter. I gladly left immediately and booked downtown.

Hospitality

The front desk was amazing with accommodating me and my family during our stay.

Thanks for listening, Tina R Dean 602-825-7277

Good location. Beds are super comfortable. Breakfast and coffee had something to be better. No Kleenex in the room or lids for coffee

I tried to speak to manager as I didnt get the amenities and accommodation that my stay came with. I never had an issue with Wyndham hotel stay.

Not that great of a “hot” breakfast

Very nice and clean stuff very cool All is good

It was an amazing experience, much more than my expectations. Fully maintained, and luxurious experience in economic price.

Requested extra pillows via the app before check-in and specified that there would be three people in our double queen room. There were no extra pillows and only enough towels for two people. So we had to go to the front desk to request those. The room smelled as though someone had urinated in it repeatedly, and it had never been cleaned up. It was very strong in the corner nearest the window. When hotel staff was alerted to the issue the response was, they would let housekeeping know. It should’ve been rectified immediately. And management should’ve been notified. The bathroom was in poor condition and had recently been painted, and there was paint on the shower curtain and on the faux tile walls that had never been cleaned up. Just lack of detail in everything.

The AC and the fan in the bathroom were both extremely loud and making buzzing/whirring sounds the entire time they were on. The only restaurant available for room service didn’t deliver our order after an hour of waiting on delivery

average it was very smelly in the entrance and hallways. needs renovations. The main washroom was out of paper towel and toilet paper. The room was okay.

24hr shuttle was great to have. There was no Wifi. Because I do not have Data plan in US I could not get updates on my morning flight. Flight was delayed and I then had to spend 5 1/2 hours at airport.

My wife got bitten by something during the night she had Lil red bite marks on her leggs. There the bed was very uncomfortable TV didn't work toilet kept running throughout the night. It was a unpleasant stay

Clean and friendly environment Was great no negative comments

La habitación estaba sucia, la poceta tenía muchísimo residuo de popo, todo olía a cigarro y estaba manchado, nos cambiaron a otra habitación que olía igual de mal y estaba igual de deteriorada; no se dejen llevar por las fotos del lobby las habitaciones están muy deterioradas!

Insufficient parking for the guest. One night i arrive and the parking lot was full.

N/a

The shuttle bus does come as scheduled

Stayed one night before flight. Good place, clean and would stay again.

My room was not properly stocked with bathroom items. The room had a funny odor although it wasn't smelly, it wasn't a pleasant smell either.The one wash cloth that was in the room appeared to be used because it had long hair attached to it. The iron to iron with, had a extendable cord that would not extend. I was able to get another iron though. The microwave was VERY out dated but worked. The refrigerator didn't have shelving so we could only place food on the bottom. The simple things that were neglected before my arrival from Georgia, were not acceptable but overall the beds were comfy so we were able to sleep well.

free breakfast

We looked for the pool, it was dirty and didn’t run until the 5th day. The sprinkler system leaked 2nd floor, a few rooms down they smoked pot every night, I had a broken foot and the 5th and 6th day( our last day) the elevator was broken. The room had a broken toilet paper holder that was barely hanging on. The dresser had bent handles, and the bed was very uncomfortable. We wanted to look for another hotel, but we had a package deal and spent our budget. We would have had to use our extra spending money to go somewhere else. We decided to tough it out and stay. Definitely wouldn’t stay at another one of these hotels…..

Right by the airport and the hospital which was perfect when my baby had a medical emergency Didn’t look like the pictures, had a lot of small issues, for example: door bolt was coming out, toilet kept running all night, had bed spring in my back, was able to ask for more pillows because the two wasn’t cutting it. Breakfast was very disappointing, we ended up going out for breakfast, but the reason we booked this hotel was for breakfast. You can tell they want the hotel to look nice but it seems it was upgraded very poorly!

Nice property

Close to the airport waffle house next door for food good place for a night could be cleaner.

There was nothing I didn’t like

HORRIBLE THEY STOLE FROM US HORRIBLY THEY STOLE FROM ME

I didn't stay. The property is worn and the staff is not very accommodating

Airport shuttle was unreliable.

This hotel had a visibly cracked toilet seat, bathtub drain not working

Pool is open shuttle 24 hours

breakfast

Everything

The location and staff The black and dark grey painted hallway walls which looked very Gothic or Dracula looking, old carpet, the room was a non-smoking room but the smell was disgusting, the ceiling in the bathroom had water damage which turned out to be an ongoing thing by the looks of the repairs which also started flooding our bathroom rendering the room unusable. We were moved to another room which also had an old cigarette smell and the TV wouldn’t stay on past 10 minutes and the entry door would stay locked and closed putting our safety in complete jeopardy. The maintenance guy who was in our flooding room across from us had to come over and fix the door. At that point, I was done.

Dirty

Struggled to get ahold of the hotel to use the 24 hour shuttle. Ended up going through corporate to connect us. This added an hour and half to arrive after a delayed flight. I would definitely have the shuttle prearranged for a specific time.

Flying little German roaches!! Killed 3

The night auditor did a great job with helping me get into my room. He offered to help assist me with the issue that I had in my room, but the property just wasn't up to my standards. There was mold in my room. I'm allergic to mold so I was in danger almost immediately when I walked into the room. My skin was itching and swelling about an hour into checking in.

To summarise the issues experienced: • Shuttle service unable to accommodate our party despite being informed in advance • Long wait late at night with children after international travel • No staff present at reception upon arrival • Our booking for three rooms not honoured • A room assigned that was already occupied by other guests • Remaining room unsuitable with maintenance issues • Our group forced to sleep overcrowded in one room despite paying for three • A distressing incident occurring in the lobby area during our stay. We heard yelling and screaming coming from the lobby area, The disturbance lasted for approximately 10 minutes and my husband went to check what was happening as our children were frightened. From our room we could see the lobby area and witnessed a man carrying a woman out of the front doors while she was yelling at him to get off her. The situation appeared to be a domestic altercation and was extremely distressing for our family, particularly for the children who were frightened by what they heard and saw.

Nothing No privacy, loud, bed bugs, dirty bathroom and shower, no blinds in room and felt very unsafe

Airport Location Basic hotel.

Not a bad place to stay. I was looking forward to using the hot tub, but it wasn’t working. The pool was pretty cold, but refreshing. The breakfast was kind of sketchy. No eggs or bacon. They had a sausage on a stick. Looked more like a corn dog. I didn’t try it. The bagel was good. The room was good and the bed was comfortable. They don’t have their own shuttle, the driver we had from the company they used was great. Good sense of humor.

The breakfast was lacking in variety.

Free shuttle

pool

free shuttle

THE HOTEL WAS NICE.TGE STAFF WAF VERY FRIENDLY WOULD RECOMMEND THIS HOTEL AND WILL BE BACK

Comfortable and close to airport. Reliable shuttle service

airport shuttle

Hotel was terrible , super dirty. Hair all over sheets, seems like they haven’t been cleaned in forever. The mattresses were dirty and to top it off when we woke up the next day my son was full of bites and we found bed bugs on his bed!! Please do yourself a favor and don’t stay here.

Run down - no where good to eat in walking distance - terrible breakfast offering - would not stay again. I will say the bed was very comfortable and quiet but that’s it.

We signed up for the 5am shuttle at when we arrived in the lobby at 4:50pm, we were informed that the shuttle had already left and that we should have been down 20 minutes earlier. We were not told that, and if the 5:00am shuttle is actually the 4:40am shuttle, then why not call it that to reduce confusion? There are only six spots per shuttle run, which happens every 30 minutes. So if you aren't part of the first six for the time you need, chances are you are going to need to call an Uber, which is what we did. The hotel itself is not bad. The lobby has been updated but that's where it stops. The room we were in was dark and damp and had peeling paint on some of the walls. That said, the bedrooms were comfortable and it was quiet and we paid around $170USD for two rooms with two beds in each.

Breakfast was great the washer and dryers not so much …

Great

This property was visually appealing, BUT only on the outside. Though it seemed really nice and new it was not well kept at all. There were stains on the bedding in both beds, we only had hot water at night, the pool was covered in pollen, the breakfast area was unappealing and all the appliances didn’t even work, they reset your room key twice a day. There was just way more cons than pros. But the staff was efficient and knowledgeable for the most part.

The room was ok, the staff was somewhat helpful however, when i arrived my reservation was cancelled and not by me. The hotel was not helpful in that sense. The location is far from the city.

The staff wasn’t very helpful, doing the bare minimum to accomodate us.

Good staff but needs to be more in the reception. Not just one person in the counter

They cancelled my booking a few hours before my stay. Not nice.

Close to the airport, shuttle was convenient, staff was nice. Would stay again.

Cost for the size Of Rooms

This hotel is very, very tired.It needs a huge refresh. I usually stay at a different place but decided to give this one a shot because it also had the airport shuttle that I often need when i'm in houston. When I arrived at the hotel , it appears that expedia had canceled my reservation and had also canceled reservations made by other people. Not sure why this happened , but I have put a report in to find out. I don't think it was the hotel's fault , but this did happen.

We had no remote for the room. Called the desk and finally was to have the attendant to come and give a new for the cable only.

We had no remote for the room. Called the desk and finally was to have the attendant to come and give a new for the cable only.

The bed need to be change and there was a very bad smell in the room

The bed need to be change and there was a very bad smell in the room

Room door lock didn’t work, the shuttle was full had to take an uber

Room door lock didn’t work, the shuttle was full had to take an uber

Room was clean, bed was comfy, shuttle to airport was convenient. There wasn't coffee in the room. It seemed to be forgotten..There was a coffee maker. No breakfast before 6am, so we can't review that. The hot tub was down for maintenance. We had a separate reservation that was randomly cancelled and no one knew why. Other than those inconveniences, it was worth the price we paid. Located next to a Waffle House, which was good.

Room was clean, bed was comfy, shuttle to airport was convenient. There wasn't coffee in the room. It seemed to be forgotten..There was a coffee maker. No breakfast before 6am, so we can't review that. The hot tub was down for maintenance. We had a separate reservation that was randomly cancelled and no one knew why. Other than those inconveniences, it was worth the price we paid. Located next to a Waffle House, which was good.

Staff was very polite. Overall the visit was ok. Price lured me in, however, the room had stains, and some items were showing sings of poor repairs. I would make time to visit the waffle house before attempting this continental breakfast. The hotel shuttle timing/conversation needs to be addressed. 3 stars is pushing it

Staff was very polite. Overall the visit was ok. Price lured me in, however, the room had stains, and some items were showing sings of poor repairs. I would make time to visit the waffle house before attempting this continental breakfast. The hotel shuttle timing/conversation needs to be addressed. 3 stars is pushing it

Le personnel était correct mais la chambre sentait mauvais

Le personnel était correct mais la chambre sentait mauvais

The staff was fine, but there was a stench in the room and I saw a Roach in the tub when I woke up. I wont be going back.

The staff was fine, but there was a stench in the room and I saw a Roach in the tub when I woke up. I wont be going back.

Yes everything great.

Yes everything great.

The shower curtain was too short allowing water to spray onto the bathroom floor. The continental breakfast was at best minimal. More options should be available. Everything else was good.

The shower curtain was too short allowing water to spray onto the bathroom floor. The continental breakfast was at best minimal. More options should be available. Everything else was good.

The bathroom has some stains in the bathtub. The toilet had some stains. The shuttle to the airport is in time and every 30 minutes 24/7, which is really good. The cost is great. It is a ok place to stay 1 night waiting for the flight.

The bathroom has some stains in the bathtub. The toilet had some stains. The shuttle to the airport is in time and every 30 minutes 24/7, which is really good. The cost is great. It is a ok place to stay 1 night waiting for the flight.

The TV was good, but need upgrading since it is older versions of cable guide and set up.

The TV was good, but need upgrading since it is older versions of cable guide and set up.

The heat didn't work at the room and the breakfast is very basic.

The heat didn't work at the room and the breakfast is very basic.

Good location

Good location

Staff efficient and friendly.

Staff efficient and friendly.

,

,

The whole place smelled of cigarette and marijuana !!!!!!!!!

The whole place smelled of cigarette and marijuana !!!!!!!!!

No heater and cold weather no maintenance on staff ?

No heater and cold weather no maintenance on staff ?

The gentleman at the front counter was not friendly, was unhelpful, and didn't like to be bothered when I was asking a question. In the morning, he was so dismissive and again just pointed to the counter and said, "Can't get shuttle," when the shuttle was clearly parked out front. When I called the previous night, I'm sure he answered the phone and said to call back; he was too busy to talk. The room was very old, but at least everything worked in it . But the service was terrible. The elevator was also broken

The gentleman at the front counter was not friendly, was unhelpful, and didn't like to be bothered when I was asking a question. In the morning, he was so dismissive and again just pointed to the counter and said, "Can't get shuttle," when the shuttle was clearly parked out front. When I called the previous night, I'm sure he answered the phone and said to call back; he was too busy to talk. The room was very old, but at least everything worked in it . But the service was terrible. The elevator was also broken

The room was very dirty and the shower only would become lukewarm at most. The shower curtains was covered in the previous persons pubic hairs and the elevator was out

The room was very dirty and the shower only would become lukewarm at most. The shower curtains was covered in the previous persons pubic hairs and the elevator was out

Do not recommend. They decided ti cancel our reservation the day of our stay even though we had booked weeks in advance. Poor customer service.

Do not recommend. They decided ti cancel our reservation the day of our stay even though we had booked weeks in advance. Poor customer service.

We booked a king room only to find out they didn’t have any when we got there. Next day asked to change, still none available. Staff was very unsupportive and unsympathetic. Hotel is in a bad part of town. Trash everywhere. Continental breakfast was not edible. Staff was extremely unprofessional and not at all polite. Back door to the hotel was propped open with a rock. Dumpster near back entrance was overflowing with stinky garbage our entire 4-day stay. Stray cats all over the place. Very dated and no modern amenities. Not a single usb port in sight. Toiletries supplied were terrible. Housekeeping only once in 4 days. Will not ever stay here again. Don’t stay here to save a buck. There are much nicer facilities close by for only a couple bucks more. I suffered so you don’t have to. STAY SOMEWHERE ELSE!!!

We booked a king room only to find out they didn’t have any when we got there. Next day asked to change, still none available. Staff was very unsupportive and unsympathetic. Hotel is in a bad part of town. Trash everywhere. Continental breakfast was not edible. Staff was extremely unprofessional and not at all polite. Back door to the hotel was propped open with a rock. Dumpster near back entrance was overflowing with stinky garbage our entire 4-day stay. Stray cats all over the place. Very dated and no modern amenities. Not a single usb port in sight. Toiletries supplied were terrible. Housekeeping only once in 4 days. Will not ever stay here again. Don’t stay here to save a buck. There are much nicer facilities close by for only a couple bucks more. I suffered so you don’t have to. STAY SOMEWHERE ELSE!!!

Bed had blood stains,tub was dirty with hair in it.

Bed had blood stains,tub was dirty with hair in it.

It was that it's been a wonderful day Management has been amazing as well as the hostel staff

It was that it's been a wonderful day Management has been amazing as well as the hostel staff

It was place to rest our heads. The room was clean but dirty at the same time. They offer a shuttle but you need to be cut throat as its not organized with limited sests. If you sign up for s time do assume its guaranteed. Also , i asked for a wake up call and never got one. The breakfast was descent.

It was place to rest our heads. The room was clean but dirty at the same time. They offer a shuttle but you need to be cut throat as its not organized with limited sests. If you sign up for s time do assume its guaranteed. Also , i asked for a wake up call and never got one. The breakfast was descent.

That good ❤️

That good ❤️

Thank goodness the Waffle House is in the same parking lot! Breakfast at the hotel was not good, the front lobby door is broken, my shower wasn’t clean when I arrived, and I asked the service attendant to clean it, she just half cleaned my bathroom and restocked it with towels and tissue. Still no clean shower. The room was horrible! It had no curtains in room 100, so I slept horrible the entire time I was there. Thank God I brought my computer and a HDMI cable or I would’ve been bored. The cable box wasn’t working either! The airport shuttle was beat up, the check engine light was on and you could smell the oil burning!

Thank goodness the Waffle House is in the same parking lot! Breakfast at the hotel was not good, the front lobby door is broken, my shower wasn’t clean when I arrived, and I asked the service attendant to clean it, she just half cleaned my bathroom and restocked it with towels and tissue. Still no clean shower. The room was horrible! It had no curtains in room 100, so I slept horrible the entire time I was there. Thank God I brought my computer and a HDMI cable or I would’ve been bored. The cable box wasn’t working either! The airport shuttle was beat up, the check engine light was on and you could smell the oil burning!

Room was dirty

Room was dirty

Rooms need to be updated

Rooms need to be updated

No, not really. Admittedly, I was leaving at 545am, so maybe they didn't have the full breakfast set up yet, but it was very limited items. Room kind of smelled weird upon arrival, but you get use to it. Air condition was fine. Seemed to be only one or two staff members. They did have a shuttle to and from the airport though and I thought that was great.

No, not really. Admittedly, I was leaving at 545am, so maybe they didn't have the full breakfast set up yet, but it was very limited items. Room kind of smelled weird upon arrival, but you get use to it. Air condition was fine. Seemed to be only one or two staff members. They did have a shuttle to and from the airport though and I thought that was great.

Room was as expected, clean and great for one night. Asked for wake up call but never received. Shuttle works well, run every half hour but you must be there 20 mins before departure and they leave from Terminal C at Houston airport which we found out by ronging the property as there was no information about pickup

Room was as expected, clean and great for one night. Asked for wake up call but never received. Shuttle works well, run every half hour but you must be there 20 mins before departure and they leave from Terminal C at Houston airport which we found out by ronging the property as there was no information about pickup

Yes

Yes

The hotel needs improvement

The hotel needs improvement

Room and check-in was as expected. The communication regarding the shuttles however was lacking very much. 40mins curbside waiting with luggage, despite being told 15 minutes by the driver. Then, the morning shuttle for 6:30a left at 6:12am - I’m assuming to get to the airport at 6:30 but that wasn’t made clear or something I’ve ever heard before (and I travel often).

Room and check-in was as expected. The communication regarding the shuttles however was lacking very much. 40mins curbside waiting with luggage, despite being told 15 minutes by the driver. Then, the morning shuttle for 6:30a left at 6:12am - I’m assuming to get to the airport at 6:30 but that wasn’t made clear or something I’ve ever heard before (and I travel often).

Nice place and very clean

Nice place and very clean

Roaches and dirty stains all over my bathrooms.

Roaches and dirty stains all over my bathrooms.

I never got the room I paid for how do I get my money back I didn't even stay in the hotel

I never got the room I paid for how do I get my money back I didn't even stay in the hotel

Arrived @ 10:45pm. TV did not work. Asked for a 5:15 am wake up call - DID NOT GET IT. I GOT UP ON MY OWN (WHICH WAS LATE @ 6:15AM). WAS TO GET A 6;30AM SHUTTLE. SHUTTLE MUST HAVE COME EARLY. HAD TO WAIT FOR 7:15AM SHUTTLE. TOLD THE FRONT DESK ABT NO WAKE UP D

Arrived @ 10:45pm. TV did not work. Asked for a 5:15 am wake up call - DID NOT GET IT. I GOT UP ON MY OWN (WHICH WAS LATE @ 6:15AM). WAS TO GET A 6;30AM SHUTTLE. SHUTTLE MUST HAVE COME EARLY. HAD TO WAIT FOR 7:15AM SHUTTLE. TOLD THE FRONT DESK ABT NO WAKE UP D

I know it was very busy because of the holiday, but I didn't have room service to change my linen the entire 6 days that I was there.

I know it was very busy because of the holiday, but I didn't have room service to change my linen the entire 6 days that I was there.

Everything was ok. The hotel is older so don't expect new carpets and fresh paint.

Everything was ok. The hotel is older so don't expect new carpets and fresh paint.

Parking was a big issue.

Parking was a big issue.

The parking is terrible..

The parking is terrible..

First thing i saw when i entered the room was a cockroach. Gross!!! One towel for three people not sufficient. Parking was a mess and dangerous.

First thing i saw when i entered the room was a cockroach. Gross!!! One towel for three people not sufficient. Parking was a mess and dangerous.

Upom arrival the room was dirty. 4 cans of opened beverages from the people before. So clearly the room wasnt cleaned adequately. Conpletely unacceptable and nasty. Would not recommend any one to stay here

Upom arrival the room was dirty. 4 cans of opened beverages from the people before. So clearly the room wasnt cleaned adequately. Conpletely unacceptable and nasty. Would not recommend any one to stay here

I was very happy with the location but the room left in in an uneasy conflicting feeling. The hotel smells like marijuana which is annoying. I saw two handicap spots I had to drive around a few times to get a parking spot. The Parking lot is overpopulated and it’s hard to turn around in the back especially with a bigger vehicle. After driving 4 hours nobody wants to be told you have to wait your room isn’t ready yet. The wall had dents in it and the mattress looked to have been saturated by urine dry blood or spilled drink. I definitely won’t ever stay here again they need to do some serious checks and reviews of their mattresses and signal on the tv was horrible. Every show I watched on the tv froze up and the screen went black excessively. Guest an be rude and disgusting I understand what labor looks like and the housekeepers had the room very accessible for my Walker and my fiancé is partially blind. We needed a handicap parking space but had to walk the long way around. The door on the back side of the building allows anybody to come in there is no lock and people come in and out all the time. The could have a better variety of items to purchase like snacks drinks or the simple things for continental breakfast overall this building should be cleaned and smoke free. The staff was friendly and welcoming so to speak I just wanted to lay down. I definitely wouldn’t recommend this hotel for those with debilitating disabilities wheel chair bound. They need to be accommodating.

I was very happy with the location but the room left in in an uneasy conflicting feeling. The hotel smells like marijuana which is annoying. I saw two handicap spots I had to drive around a few times to get a parking spot. The Parking lot is overpopulated and it’s hard to turn around in the back especially with a bigger vehicle. After driving 4 hours nobody wants to be told you have to wait your room isn’t ready yet. The wall had dents in it and the mattress looked to have been saturated by urine dry blood or spilled drink. I definitely won’t ever stay here again they need to do some serious checks and reviews of their mattresses and signal on the tv was horrible. Every show I watched on the tv froze up and the screen went black excessively. Guest an be rude and disgusting I understand what labor looks like and the housekeepers had the room very accessible for my Walker and my fiancé is partially blind. We needed a handicap parking space but had to walk the long way around. The door on the back side of the building allows anybody to come in there is no lock and people come in and out all the time. The could have a better variety of items to purchase like snacks drinks or the simple things for continental breakfast overall this building should be cleaned and smoke free. The staff was friendly and welcoming so to speak I just wanted to lay down. I definitely wouldn’t recommend this hotel for those with debilitating disabilities wheel chair bound. They need to be accommodating.

Said they had 24 hr shuttle arrived around 11 at airport and didnt have shuttles till 12 had to pay 30 for a taxi

Said they had 24 hr shuttle arrived around 11 at airport and didnt have shuttles till 12 had to pay 30 for a taxi

The only problem is as a disabled veteran I found that people without placards or disabled plates were always parked in the disabled parking spaces. The hotel doesn't seem to enforce parking in the disabled parking spaces without a placard or plates.

The only problem is as a disabled veteran I found that people without placards or disabled plates were always parked in the disabled parking spaces. The hotel doesn't seem to enforce parking in the disabled parking spaces without a placard or plates.

Airport transport was excellent.

Airport transport was excellent.

The breakfast is simply bagels, slices of toast, cereal and if you arrive before 8:30am pancakes from the pancake machine. Its not very intercontinental which was a let down. The rooms are fine but the hallways and stairways are a total mess/run down. Cheap place for a couple of days.

The breakfast is simply bagels, slices of toast, cereal and if you arrive before 8:30am pancakes from the pancake machine. Its not very intercontinental which was a let down. The rooms are fine but the hallways and stairways are a total mess/run down. Cheap place for a couple of days.

Staff not very helpful, Jay was very rude

Staff not very helpful, Jay was very rude

Also, the breakfast was embarrassingly scanty; only plain bread or bagel for pastry, no waffle maker, and coffee was lukewarm.

Also, the breakfast was embarrassingly scanty; only plain bread or bagel for pastry, no waffle maker, and coffee was lukewarm.

Room wasn’t clean and I wound up not staying also the floor was soft in the room wasn’t eligible for refund after booking

Room wasn’t clean and I wound up not staying also the floor was soft in the room wasn’t eligible for refund after booking

Room was good and very spacious. Staff needs to be more friendly and need more engagement with the guest. Breakfast is not the best. Location convenience from the airport is good but the shuttle is not always available. Overall it's an okay experience.

Room was good and very spacious. Staff needs to be more friendly and need more engagement with the guest. Breakfast is not the best. Location convenience from the airport is good but the shuttle is not always available. Overall it's an okay experience.

Everything was fine.

Everything was fine.

They and many other small hotel rely on a small shuttle service. 24 hours. I waited for over an hour for them to get me to the hotel. It left me very tired after a long international journey.

They and many other small hotel rely on a small shuttle service. 24 hours. I waited for over an hour for them to get me to the hotel. It left me very tired after a long international journey.

The stay was great. The room was clean. Staff was friendly. Would stay there again.

The stay was great. The room was clean. Staff was friendly. Would stay there again.

Dirty

Dirty

Good place just far from a lot of places we wanted to go to.

Good place just far from a lot of places we wanted to go to.

Place was average, needs updating. Pool was out of service.

Place was average, needs updating. Pool was out of service.

No airport shuttle was provided. Worst breakfast

No airport shuttle was provided. Worst breakfast

just nasty.

just nasty.

It's exactly what I expected a $60 hotel room to be but it had the important stuff (bed, shower, toilet & ac) and it was reasonably clean. Have stayed here twice and wouldn't hesitate to stay here again when traveling alone.

It's exactly what I expected a $60 hotel room to be but it had the important stuff (bed, shower, toilet & ac) and it was reasonably clean. Have stayed here twice and wouldn't hesitate to stay here again when traveling alone.

Waited 1.5 hours for shuttle to arrive after contacting front desk. Upon check-in, I was assigned a room that was filthy dirty and still occupied. The second room was more than acceptable and quite clean. A morning wake-up call was requested, but the call never arrived. I was able to awaken early enough to make my departing flight nonetheless. The property is nice; the service and communications within the property definitely need attention.

Waited 1.5 hours for shuttle to arrive after contacting front desk. Upon check-in, I was assigned a room that was filthy dirty and still occupied. The second room was more than acceptable and quite clean. A morning wake-up call was requested, but the call never arrived. I was able to awaken early enough to make my departing flight nonetheless. The property is nice; the service and communications within the property definitely need attention.

As far as breakfast it was a downgrade to other hotels in the area. No eggs or anything like that for hotmail. They make up for it in the gym which is better than all the hotels in the area.

As far as breakfast it was a downgrade to other hotels in the area. No eggs or anything like that for hotmail. They make up for it in the gym which is better than all the hotels in the area.

Pleasant stay, our original room was having ac issues around 1 am. Staff was niece and understanding, changed our room immediately. Both rooms were clean and neat. Breakfast was ok nothing outstanding but for one night it was a good stay.

Pleasant stay, our original room was having ac issues around 1 am. Staff was niece and understanding, changed our room immediately. Both rooms were clean and neat. Breakfast was ok nothing outstanding but for one night it was a good stay.

I am just glad I wasn't by myself. The location seemed sketchy and the room, though convenient to the airport, smelled like cat urine and musty.

I am just glad I wasn't by myself. The location seemed sketchy and the room, though convenient to the airport, smelled like cat urine and musty.

Very good for the price. Should be cleaner. But, it is at a good location near the airport.

Very good for the price. Should be cleaner. But, it is at a good location near the airport.

That being said, the hotel in the photos look warm and inviting and the hotel in reality is none of these. I would, and probably will stay here again but "amenities" and "atmosphere" don't matter as much to me as they might someone else.... I just needed am inexpensive place to crash for the night and that's exactly what this hotel is....

That being said, the hotel in the photos look warm and inviting and the hotel in reality is none of these. I would, and probably will stay here again but "amenities" and "atmosphere" don't matter as much to me as they might someone else.... I just needed am inexpensive place to crash for the night and that's exactly what this hotel is....

O

O

Good property

Good property

The room stunk. The tv didn’t work, had to change rooms second evening.$100 fine for taking food to your room. Baby roach near the coffer pot. Room carpet was dirty at the edges. I will never go to one of these again

Hallways were full of smoke and sounded like there were parties in the rooms at night. Loud place barely got any sleep. Elevator didn’t work when I was leaving and had to carry my bags down from the 3rd floor. Rooms also were outdated and everything seemed a little bit broken. This place needs to be renovated. Also found hairs in the shower, toilet seat, and bed. Pillows were also stained.

Smells bad dirty towels dirty pool

As soon as tou get to the property the space is so crowded outside. And it reeked of cigarette smoke. In the lobby, and even tho I got a non-smoking room, it still smelled sooo bad. Plus the conditions were not the best. I would not recommend this hotel.

The only thing I liked was the free shuttle

Sleep was great!! Will come back again! ❤️

Would definitely stay here again.

Staff very very helpful

Despite negative reviews, my stay was pleasant. My room, 204, was clean and had a nice overnite stay!

The stay was great! Checked in early. Only thing they need to have a variety for breakfast

The young lady working the front desk was very formal and helpful. She answered all of my questions clearly and politely. Very easy check in process, less than two minutes. Way better than my experiences at other branded hotels in Houston.

The staff was extremely rude and jumped to many assumptions. They harassed me my whole stay, having employees watch me and my family.

There are no instructions for how to get the shuttle. If you come from an International Flight, they will not come to concourse E and you will have to go all the way to concourse C. Nowhere this information is found until you call the property, after realizing that the shuttle does is not countinuous but under a request basis. The guy at the counter had a nasty and unfriendly attitude. Will not be returning.

Tim Hortons was really unique in this area

Poor quality Room not clean Smell bad

Bed bugs. Staff was not helpful & I never received a response from the manager, who coincidently was never available.

This was a great place to stay during a layover. It did smell funny however the rooms, furniture and towels were fresh. The free airport shuttle was easy to use and frequent.

The rooms are older but still clean. The breakfast is very limited.

Place is convenient, staff is helpful, airport transfer is readily available, high value for money.

I will never stay there again.

Nil

Nice hotel, staff was friendly and rooms are clean.

I arrived to the hotel and was told my reservation was cancelled and I had never cancelled it! The only room available was a King bed and pull out sofa room!! Thankfully I was put in a queen room the next morning!! I didn't like the fact that there were never enough towels in the room and it was booked for 2 adults and 2 kids but only 2 sets were in the room!!

Stay was good

Couldn’t check in because of technical issues. Sat in lobby for nearly three hours. $100 deposit for incidentals, were none. Room already was paid for and still made to wait and pay 100% of total cost on deposit? Big issue, no parking. Wa stood by night attendant that they sale parking spaces for others. Approximately 80 rooms and parking flooded out to nearby business (Waffle House) till late night. Was told I couldn’t park in front of hotel at driveway when it literally was the only space remaining. Who runs a hotel with not enough parking for the customers? Room door lock deadbolt would not work. Overall, was alone with my 14 year old and my 4 year old for a sporting event staying at what I thought was a Wyndham level place. This place was using a name. Horrible accommodation and I travel world wide. Embarrassed that for me who lives in Houston that this is what visitors to our city get when they go for a reputable name like Wyndham and end of with WYNDNOT!!!!! Now I can wait 3-5 business days for my deposit that basically covered the price of another room. Ridiculous.

Refused to honor confirmed Expedia reservation and charged again. Very poor customer service. This should NOT be customer issue. Also over 1 hour wait for transfer from airport to hotel after repeat calls to hotel with reported 20 minute wait time.

I didn’t take photos… there were swamp coolers in the hall. The bathroom was nasty and the carpet in the rooms were disgusting. The room smelled musty and the hallway smelled like weed. The stairwell was jammed packed with carpet!? The attendee was rude and not on his post

The pictures online did not reflect the property. There was a roach crawling in the bathroom

Food options very poor not much to choose from, didnt seem fresh, bed comfort was poor, floors dirty in room bathroom, paint cracking,tub plumbing bad, toilet seat broken

Customer service was lacking. Hotel room was not clean, very dusty and I saw bugs. There was trash and materials in the stairwell on my floor, which was a clear fire hazard. Upon checkout I attempted to discuss my issues with the property and the front desk clerk could not have cared less.

That you have walking options for food

Winner winner Waffle House dinner. Room

The people at the front desk were very clueless and seem miserable.

.

Hotel was ok for 1 night stay. We checked out around 3:30am to catch a flight so we just stayed a few hours to sleep. Probably would not choose this hotel again unless it was the only one available. Carpet was damp, bath tub was stained, door wouldn’t lock, the deadbolt was broken and the smell of weed was strong.

Loved , the complementary water & the utilities but the rooms were relatively small. The bathroom was also small especially for a hotel room that’s 200$ a night

The 1st checked room was under maintenance. She assinged another room quickly. I saw 2 cockroaches in my room. I understand the reasonable price and convenient location for air transit but I won't be back.

It took over an hour to check in upon arrival at 11 pm (after a long day of delayed flights) and the hotel was very understaffed.

😊😊nice

Room was bigger then the average size only issue was it smelled like cigarette smoke. Other than that. Enjoyed my stay

The room was clean the lobby was clean but the hallways the carpet was old and smelly the elevator was old and was broken 2 days out of my 3 days stay breakfast was included but the only offered toast fruit and coffee so if you want breakfast you go next door to Waffle House which is very convenient overall the hotel served this purpose but it really needs updating there were updating the room across from me and doing the floors so it made the whole place smell like old dirty carpet somewhat uncomfortable but definitely serve this purpose perhaps some updates would be great

It took about 20 minutes to check in because the clerk was doing a trip to the airport. There was a smell in the room and there was a pladtic bag over the smoke detector in the room.

Even after booking “pay later”…the hotel called demanding payment before I even arrived from out of town…threatening to cancel my room if I didn’t pay by 3pm…never pick us up from the airport…we had to spend $50 on a uber after being stuck at the airport for over 2 hours because the hotel claimed they offered airport shuttle….The hotel was filthy…smelled like a wet basement…the carpet was soaked with water…had to sleep with a wet vac fan in our room

Lady at check in was extremely nice, beds comfy and clean, and bbq pits at pool were nice touch but that was probley the only positives. Place was beautiful once I’m sure but it’s become really old and run down. Pool area was trashed, gym equipment old and dirty. Treadmill only let me walk on it or it was acting like it was going to fall apart.

I didnt like i sign up for a wake up call and didn't receive one.

The bed while very soft was also very comfortable so I slept well. It was pretty busy so the price is very affordable. Here's my issues... You can tell from the lobby and elevator this is an older model hotel, 3rd floor lobby could use better lighting and floor felt a bit unstable, very Steven King. Room was clean but had to fight a flying young roach and the toilet was a little tricky to flush most of the time. You can hear if someone is moving or talking in the hall but much clearer other rooms. Would I stay again, not as a solo traveler which is what I do mostly.

I WAS TOLD THIS WAS NOT A WYNDHAM PROPERTY BUT PRIVATELY OWNED--- STAY AT YOUR OWN PERIL! W**d smoke in hallways, no coffee available. Pictures will be on google. I'm still waiting on my deposit.

Didn't like paying the 100. 00 deposit. Never have I paid in all other places. Over all, good place to stay.

The bathroom was dirty, around the toilet was pee, they need to use bleach to desinfecte all areas

Dated but clean…. Breakfast no much to speak of… pan cake machine and dry cereal.

This place is near the hotel which is a plus but it reeks of mold, must, smoking, and weed throughout even though its advertised as non smoking. Breakfast was nothing warm. I would not recommend if traveling with family.

Great stay for two nights

The entire lobby and corridors smelled like weed. Loud music playing in parking lot, floors were dirty and old

The male worker was not helpful at all at check in-told us our room had been given away and no other accommodations could or would be made! We were forced to stay in a room that was not comfortable and only a small percentage was refunded. Towels were difficult to obtain and only one lady was cordial and helpful.I never pay attention to poor reviews but I had to address the male at check in because others said the same.So disappointing to have such a horrible experience!

Asked for refund. They refused then finally said they will review. Nothing came of their review so far.

The hotel staff cancelled my booking and sold my room to someone else 30 minutes prior to checking in. They claimed it was Expedia that cancelled it and did nothing to assist me in finding alternatives

Scary peopl

Building looks to be re painted and still being painted. New carpet but not vacuumed or having the ending or toe molding on it. Lots of little details need to be seriously completed and cared for on a regularly basis. The grout in my bathroom needed to be re done. New tile but grout is out of wack and looked horrible. New fixtures but paint job botched. Big room was a plus. Bed was ok. Half way up dated and u can tell. The place needs to be up to standards as the 4,5 star places because its in a premier location and could be so much more.

Convenient if traveling to IAH.

When we go to check in the clerk say it was a $100 deposit up front if I pay with my card I would get it back 7 til 10 days or pay cash and get it back when I check out. Most hotel just put a $50 to $75 hold on your card. I really think that the $100 upfront deposit should be somewhere while booking.

Front staff was not very knowledgeable advise of $100 hold ended up being $125. No long mirrors in the room

The property is older than it appeared on the website. There was a smell to the hallway and the carpet has not been updated. Additionally, when I arrived, I had to give a deposit for my stay which was not addressed on the website. I do like that they do have 24 hr transportation to the airport but question the safety of the van.

I stayed there in May 2025. 1st day of our stay the tv didn’t work, 2 of the 3 lamps in our room didn’t work, the 2nd to the last day of our stay there was a major leak coming from the room above us. It was coming out of the walls spraying and dripping from the walls and dripping in the bathroom. So the room they moved us to after that smelled of mildew and again the tv was not working properly. I talk to the manager and he agreed to call me in an hour and accommodate after we checked out which he never did. I flew home from that trip and called twice to get compensation and he avoided me. His name was myjore.

Except when the key card randomly stopped working

Everything was as expected

It's a clean, quiet place. We did have a snafu with the room. I had been checked in for about 3 hours and I see the living room light click on. Someone had tried to come in, thank god I had the chain lock on. A while later a member of staff came knocking and asked to see my ID. I guess the system messed up and showed my room as vacant. Later I left for dinner and when I came back my room key wouldnt work and I had to go get it remagnatized. On my way back up the elevator doors wouldnt open until I hit the door open button. It was just a lot of inconvenience.

Everything was as good as could be expected - especially for the price. Great, clean room and the place was quiet. Transportation was fire.

Ghetto fabulous! The toliet didn’t work. Not enough towels. Terrible experience.

Excellent service

The whole lobby smelled like weed, the paint is coming off the walls, I’d actually like to leave but at this point we need to go to bed for an early flight

Nothing I excepted but the front desk lady and the wall designs were nice

I woke up covered in bites. I believe this hotel has bedbugs.

Insects in bed, dirty dining tables

There are some fast food joints open late for food. The room is clean and quiet. But the hotel is so under staffed that the same guy who works at the front desk had to go to the airport to pick us up late almost midnight after we waited 40 minutes, then go to drop us off early 5:00 in the morning. It can use some upgrades and hire a few maids too. One room was left open with towels outside when we checked in and still there when we checked out. For a quick one night stay it is manageable.

Needs improvement

Ok

Big rooms, clean space, but front desk takes long to attend to guest

Like it

Yes

Staff was very friendly and accommodating

The Staff is Very Friendly

Hotel looks old- that they are updating. Large rooms, - not enough lighting. Hotel shuttle available every hour. Over all, great value for money!

This place is shabby and in poor condition but the staff is great and very helpful and attentive. Shuttle, breakfast and cleanliness is very good this place just needs a remodel and some touch ups. It’s not a dump just in desperate need of some TLC. Great location.

Night staff went above and beyond. Very comfortable stay

Service is okay, breakfast needs more food selections. Property needs maintenance and deodorizationn

👌

No serviettes not even a tea bag

I liked the cleanliness, staff approach, and eqsy parking of the hotel.

Good

On this overnight stay, my deposit was not refunded in timely matter but charged to by bank account. I called & was told it was the cost of my room, which was untrue due to booking through Expedia & pain in full through Affirm Visa. After holding a while, I was finally told that amount would be released & it would take a couple more days to get money back.

Door lock not functioning and couch and chair were dirty

Stains everywhere (bodily fluids), smells of who knows what (bodily fluids as well?). Breakfast was microwaveable sausage wrapped in a pancake on a stick and 2 cereals. Wheelchair but a rut that was covered with a rug and abruptly stopped. We ended up leaving and halfway through our trip and finding a bit more pricey but WAY better accommodations.

When we arrived the TV in our room didn't work. I had to call the front desk twice. No-1 showed up the first time. I called back and they finally sent someone to fix TV. Then our toilet in restroom didn't work at all. We had to change rooms at 1130pm at night which was absurd. The male at the front desk was very non shalant and rude. I will not stay here again.

The young lady who checked me in was pleasant and got me going pretty quickly. Gentleman who picked me up in the shuttle was polite, and helpful. A couple issues I had was on the nightstand underneath the telephone, I guess the previous huest forgot their fake eyelashes, and they were missed in the clean-up. The place waa decent and convenient for a one night layover, thin walls though. Overall 6/10.

I just stayed for 1 night . Overall I liked it. The room was spacious and the bathroom was clean.

The property has likely seen better days but it is a solid value at half the price of some name brand competitors nearby. My room was actually a suite, so plenty of room to stretch out and be comfy. The desk staff were very friendly at check in. Water and soft drinks are available for $1 and $2, respectively. GB Intercontinental Airport is just 3 miles away with a shuttle if you need it.

For the room price I feel like you get what you pay for. The room itself was clean. The a/c worked well. However, it seems there are A LOT of people staying there paying by the week. The hotel smelled like weed. The breakfast area was dirty and a lot of residences lingering. The parking lot was full of trash. Being this is a national motel chain I think I expected it to be a little cleaner and safer. Felt more like an apartment complex.