Best Western Houston Bush IAH Intercontinental Airport Inn

Breakfast and coffee in the morning was terrible! Literally took 1 sip and 1 bite and decided to just eat some Cheerios and get coffee at the airport. Overall, if you need a quick cheap place to rest your head, ok. If you are light sleeper or need a better experience, look elsewhere. (Review given by someone who travels almost weekly around the world). I would not stay there again.

Breakfast option was unsatisfactory.

Good place to stay.

This was a rough one. I booked this hotel for its proximity to the airport and the free shuttle. We followed the directions and called the hotel over we picked up our luggage. The wait time advertised was 15-30 minutes. We waited over an hour for the shuttle, and that was after calling three times. I’m confident the front desk clerk never called the shuttle for us. Once arriving at the hotel, our room was so musty smelling and the refrigerator was covered in rust. The shower didn’t drain well at all. I called the front desk, she came up, decided it was draining “fine”, then told me to call back when it really didn’t drain. The following morning we needed a shuttle back to the airport. I asked for the shuttle two hours in advance, then was told there were no shuttles available. Overall, the front desk staff was horribly rude…someone was always on a personal call or not at the front desk at all. The breakfast was terrible. We have stayed at MANY Best Westerns, and this was significantly below their standards.

Bed and shower was clean. The furniture and appliances were very rundown.

Parking is almost non existent. The entrance is not handicap friendly as they have to walk up a steep incline. The staff cleaned the room but never left us replacement towels. The room was humid and the floors constantly felt wet. The entire place has a weird smell to it. The pillows are small squares the size of your head instead of actual pillows. The water pressure is awful. I will never stay here again.

Clean comfortable safe outstanding staff and a great breakfast

Close to the airport and very clean. Staff very polite and helpful N/A

I found the cleaning to be desired because the floor was sticky, the towels and sheets stained, the mattress and pillow were of good quality the service I found well below the best western network that I always stay, the front desk were unwilling and still asked for bank information and Expedia recommends not to pass any information, I did but I found it strange because the other times it had never happened.

Room Was clean But I had the room Clean and never left towels and I had to be going and getting towels then the next day I was told there wasn’t clean towels they were out of them I stayed 3 nights and be and my husband shower 2 times a day we always go to this hotel when we travel because we like the stay but this last one was a bad experience

Very friendly staff thanks 😊

Y con Shuttle al aeropuerto, desayuno muy pobre y refrigeradora en el cuarto no servía Personal atento y amable

AC vents with blowing fan were next to desk with chair, and vents could not be redirected, which was very annoying and very cold with needed AC because of 90 deg temps. Coffee machine at breakfast had reg coffee that was so dark, concentrated and bitter, that I had to add some hot water to the coffee cup to dilute the coffee to a standard cup of coffee, which would still be darker, bolder and more concentrated than any cup of Starbucks coffee. The coffee : hot water concentration ratio needs to be reset, or recalibrated to brew a normal cup of coffee.

Close to airport Was hair in sink and used washcloth under the sink

Quiet room. Comfortable bed.

Disappointing

Good

It was good price and the room was very good. The ladies in the front office were polite and willing to help.

The property was nice but the TV was turned off - No Signal and no one could help.

the airport shuttle was really good and the drivers were nice. saw a roach in the lobby right where the food is served in the morning. united assigned over 30 people to this hotel due to a cancelled flight and there was only 1 person working so it took almost 2 hours to check in….the rooms were slippery and the bed/bed sheets were stained and dirty.

El hotel es limpio y está en buenas condiciones! El desayuno es muy básico

Property is close to airport. Close to take outs.

Very clean and comfortable. The airport shuttle was a bonus. Breakfast was disappointing. There were waffles,but no syrup. There was no jelly or preserves for toast or biscuits. Also, there were no plates. They put out styrofoam containers to use as plates. Maybe it was just an off day.

Very clean and comfortable. The airport shuttle was a bonus. Breakfast was disappointing. There were waffles,but no syrup. There was no jelly or preserves for toast or biscuits. Also, there were no plates. They put out styrofoam containers to use as plates. Maybe it was just an off day.

This hotel is very clean and comfortable. We didn’t have to wait very long for the airport shuttle.

This hotel is very clean and comfortable. We didn’t have to wait very long for the airport shuttle.

Very good

Location cleanliness comfortable bed value No light in elevator. There was not a lot to choose from from breakfast. TV remote was confusing

Exceptional

Poor

Location cleanliness comfortable bed value No light in elevator. There was not a lot to choose from from breakfast. TV remote was confusing

Good

Good had a wonderful time

Clean

The place itself was nice, the room was nice, but whatever they used to clean the floor had a really weird smell. The staff, however, wasn't very helpful, they didn't mention any amenities at all, and although they weren't necessarily "mean", they also didn't really feel polite at all.

Clean

Property was clean. Beds were comfy. They offer good breakfast. I checked in & was given access to the wrong room. As soon as I unlocked the door there was a man sleeping on the bed. I called the front desk & they apologized & gave me the right room. In the morning I was sleeping & I believe the same thing happened to someone else because someone tried opening my door, but thankfully I always keep the safety lock on. I checked out & came back a few days later. I arrived late at night and my ac wasn’t working. I tried calling the front seat repeatedly and no answer. Front part of the room lights were out and no ac all night. Thankfully it wasn’t hot. Both times the elevator was out of service.

TV didn’t work

Property was clean. Beds were comfy. They offer good breakfast. I checked in & was given access to the wrong room. As soon as I unlocked the door there was a man sleeping on the bed. I called the front desk & they apologized & gave me the right room. In the morning I was sleeping & I believe the same thing happened to someone else because someone tried opening my door, but thankfully I always keep the safety lock on. I checked out & came back a few days later. I arrived late at night and my ac wasn’t working. I tried calling the front seat repeatedly and no answer. Front part of the room lights were out and no ac all night. Thankfully it wasn’t hot. Both times the elevator was out of service.

Clean TV didn’t work

Location, the room in general Maid came in without knocking Coffee machine didn’t have the coffee filter attachment

Location, the room in general Maid came in without knocking Coffee machine didn’t have the coffee filter attachment

Room was clean, but very musky. Morning breakfast was not good at all, no milk for cereal, juice machine broken. Vending machine broken, cereal and food all over counter, and this was at 8am, breakfast is until 9am.

Location was good

Location was good

Room was clean but smelt very strong of bleach. Complimentary breakfast was not very good.

N/A

Close to the airport Was told airport shuttle wolf pick me up 5:30a, i came down at 5:25, it wasn’t available and the receptionist wasn’t available as well, I had to incur an extra $70 for a ride of about 5 minutes to the airport , the ride was called by someone working in the Kitchen when he realized that was stranded.

Close to the airport Was told airport shuttle wolf pick me up 5:30a, i came down at 5:25, it wasn’t available and the receptionist wasn’t available as well, I had to incur an extra $70 for a ride of about 5 minutes to the airport , the ride was called by someone working in the Kitchen when he realized that was stranded.

The floors were uneven. The breakfast was horrible. The shuttle was horrible. If you did not tell them what time you have to be ant the airport even if you had a delay they still would not take you. Just somewhere to stay for less than 24 hours.

It was okay and affordable. Convenient to the airport. Room had a slight odor, maybe a combination of some residual smoke and cleaning solution. I Thought there was a pool but was mistaken. The breakfast was okay but no meats or fresh fruit.

It was okay and affordable. Convenient to the airport. Room had a slight odor, maybe a combination of some residual smoke and cleaning solution. I Thought there was a pool but was mistaken. The breakfast was okay but no meats or fresh fruit.

Exceptional

Gave us wrong time of Airport shuttle and the shuttle left before the time given to us. We had to take uber to get to airport. Bathtub wouldn't drain. Ac wouldn't work. Squeaky floors

Clean room, but too much bleach used on the cleaning.

Well located

Very good

Clean rooms, and good staff

The staff were nice and accommodating. That’s the only good thing about this hotel. I booked as it was cheap and definitely got less than what I paid for. The room was musty, the floor was slimy (and very dirty), the pillows had hair on them, the sheets were ripped, the conditioner provided was 3/4 empty. Stains on literally everything. The loudest air conditioner I have ever heard and no curtains so the light was excessively bright all night.

Nice place for price and one night before flight

Everything one needs in bedroom I asked to be woke up at 6,,,:00am..I was not. I take medicine to sleep .I am lucky in I woke up by myself. What about if I had miss my plane? Who would have paid,?

There was 4 peaces of bread, cerearl, and coffe for breakfast. No eggs, no sausage or bacon or anything like that. No waffles due to machine broken. I walked next door to get something to eat

Close to airport. Room was clean and comfortable. There was very little at breakfast and some of it was inedible.

Close to airport. Room was clean and comfortable. There was very little at breakfast and some of it was inedible.

Good

Very good

Good

Clean and comfortable rooms. Hallway smelled like marijuana and breakfast was not good. This is the first BW Plus that we've stayed at that the breakfast was undesirable.

Nice place

Very bad experiance basic ac is not working I have to change 3 rooms in the midnight 12:30 am

Safe and comfortable.

Floors were very dirty, breakfast was 1/5. Barely any amenities in room but the beds were comfy. Was ok for the one night layover. We did enjoy the waffle house next store

The breakfast it should of been some kind of meat

Clean room, friendly and helpful staff.

Location was fairly close to the airport My sheets had stains on them. Bathroom had stains as well. Very old and needs a lot of updates.

Breakfast was just ok not great, the Waffle House was better, nothing around that was convenient to get to. We had to Uber everywhere which was an additional cost not expected.

Everything good

The rooms were big breakfast was good( I came down when it was almost over) but there were still plenty of options The beds we’re comfy with quality linens However, the towels were thin and cheap, they got the job done plus they gave me more when I asked The staff was very accommodating Towels definitely need to be upgraded and the lobby had some over powering cheap air freshener that definitely needs to go

Close to airport and price. Breakfast was good. I loved the Texas shaped waffles.? The floor in the room had a weird film like substance on it. It didn’t feel clean.

Breakfast was not great. Food was stale. Shuttle was easy but felt like the drivers did not want to help or drive anyone. Only half my family got on so the others just paid the $10 for an uber to the hotel since it was late at night. Only stayed here one night. But it was clean and a safe place to sleep.

Nothing fancy, but the rooms were clean and the front desk staff were very helpful. Worked great for us on the night before a flight. The shuttle can take a little while so make sure to get it scheduled ahead of time and leave some wiggle room for delays.

Overall ok

The entire suite smelt of urine. We had to close the door of the sorting room because the stentch was too overwhelming

It was a pleasant stay.

BEWARE

As soon as we were notified of the cancellation, I contacted the hotel immediately to explain the situation and request a refund or credit for our stay, as we physically could not get to Houston. Instead of receiving professional service or any semblance of empathy, the staff was dismissive and entirely unsympathetic. They flat-out refused to offer a refund or any accommodation for a situation of force majeure. In an industry built on hospitality, this establishment fails miserably. They are clearly more interested in pocketing money for an empty room than in building guest loyalty or doing the right thing. If you are looking for a hotel that values its guests and understands the realities of modern travel, look elsewhere. This property has lost a customer for life.

Excellent

Short shuttle ride from the airport.

Breakfast was limited and many items were put away way before ending time. Room was fine, but hairs in the shower and dirt stains on comforter. Shuttle took 40 minutes to pick us up from the airport but was timely on the way back.

Close to the airport and the free shuttle service. I do not have anything negative that was not resolved.

One night stay. Poor breakfast & no amenities. Bed was not very comfortable. Glad it was only 1 night.

Deal of time. Not the best front desk etiquette.

Great hotel for layovers. 24hr shuttle and late check-out made my travels through Houston way easier

Every thing was good EXCEPT for the shuttle. The hotel along with 4-5 others in the area use a 24 hour shuttle service. The service is very unreliable. We had issues from the airport to the hotel AND we had a scheduled pickup time at the hotel back to the airport. The shuttle was 45 minutes late and then we had to make 3 more stops before going to the airport. We did make it but the added stress was very inconvenient

Room was clean and bed comfortable.

Very gross

Breakfast was disappointing. We were there on a weekend morning when usually breakfast is a little more but everything served that morning seemed to be day or days old Biscuits were all the ready hot food. They were very hard Batter for waffles seemed to be old No fruit, no eggs very disappointing

The staff was very polite. The breakfast was good and it was very convenient close to the airport.

The availability The shuttle service refused to take me to airport and the staff did nothing to help accommodate me.

Customer service was great ..easy check in process!! No complaints

The room smelled musty & like mold. Towels, pillowcases, and bed was slightly dirty. Pillows were small. Breakfast was good. Milk was spoiled & orange juice tasted old too

Strong odor of mold

Le menu du déjeuner très pauvre! 😜

Clean room soft beds low price snacks available only complaint is they don’t give you enough towels and wash cloths you have to ask for new one everyday

The provided breakfast was a big let down. There were no plates which made eating the delicious waffle difficult to eat. There was no milk for the cereal and the omelettes looked not so good. There was no peanut butter or jame for the toast either.

For a quick overnite

Ac unit was broken. The girl came and reset it and said it was blowing again,but it kept turning off and never got below 80. We called her again to tell her and she basically said the panel had gone out and ongoing issue but there was nothing they could do about it. She said they didn’t have other rooms and couldn’t refund us. Miserable sleep,‘humid room that stunk, and overall, wouldn’t recommend.

Everything was as described. Thanks for a restful stay and for the free Airport Shuttle.

Disaster. No AC in lobby. My first clue. Also, No AC in Room. Staff said no other rooms available. Yet parkn lot was not full. Hmmm. Left immediately & fortunately was able to later reboard the circuit 24hr airport hotel shuttle to LaQuinta. Was UNABLE to confirm refund until mgr arrived later next day. (Expedia unable to reach biz & resolve saying I WOULD have to pay...according to original contract...) False advertising. Gonna need AC in Hou.

easy access to long term parking, safe and quiet.

This hotel has one of the best staff in the whole IAH area. They are very professional and helpful, communicate well by text/email and go the extra mile to make you fell great. You really feel that your comfort matters to them. When your plane has a delay, sometimes even substantial and you arrive late at night, you can still check in with no hassle from them. They are a full A level staff and this makes a big difference.

The airport shuttle was very convenient

Elevator was down. They had no utensils for the breakfast service for the bread or waffle station

The breakfast was lacking each morning just sausage patties and biscuits. The beds and pillows are hard but the staff was very nice and the facility was clean

For older people it not good The rest was good

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.

Hotel was overall dirty. Elevator, public areas.

Hotel was overall dirty. Elevator, public areas.

El hotel está limpio y tiene un precio accesible, El desayuno No es bueno para que lo tomen en cuenta , si vas con un carro extra grande el parqueo se torna un poco incómodo , lo demás bien en relación calidad /precio

El hotel está limpio y tiene un precio accesible, El desayuno No es bueno para que lo tomen en cuenta , si vas con un carro extra grande el parqueo se torna un poco incómodo , lo demás bien en relación calidad /precio

Staff was friendly and helpful. Even when a guest was giving the young lady problems and attitude she still stayed cheerful

Staff was friendly and helpful. Even when a guest was giving the young lady problems and attitude she still stayed cheerful

Staff were nice

Staff were nice

Ok

Ok

Couldn’t check in @ 2:15pm even barely have much guest, he told me to back @3:00pm to check in! This is the first time hotel couldn’t check in little past 2:00pm.

Couldn’t check in @ 2:15pm even barely have much guest, he told me to back @3:00pm to check in! This is the first time hotel couldn’t check in little past 2:00pm.

There was little to no staff. No one was ever at the front desk it was always just a sign. When asking for towels on multiple nights they were always out of towels. I couldn't complain to the front desk because no one was ever there.

There was little to no staff. No one was ever at the front desk it was always just a sign. When asking for towels on multiple nights they were always out of towels. I couldn't complain to the front desk because no one was ever there.

The room has a strong musty smell, the elevator is broken, we haven’t checked out yet, and this morning someone actually broke into our room—the shuttle to the airport was also very late.

The room has a strong musty smell, the elevator is broken, we haven’t checked out yet, and this morning someone actually broke into our room—the shuttle to the airport was also very late.

Not bad but not great. Decent price and close to the airport

Not bad but not great. Decent price and close to the airport

clean, basic and what you expect from a hotel

clean, basic and what you expect from a hotel

Elevator was out of service. Had to lug my baggage up the stairs.

Elevator was out of service. Had to lug my baggage up the stairs.

clean, nicely sized room. through a QR code in the room we were able to access things to do in the area and had a great day!

clean, nicely sized room. through a QR code in the room we were able to access things to do in the area and had a great day!

La habitación estaba limpia. El personal fue muy amable y útil. El shuttle funcionó de maravillas. Nos quedaríamos nuevamente.

La habitación estaba limpia. El personal fue muy amable y útil. El shuttle funcionó de maravillas. Nos quedaríamos nuevamente.

Room was clean and spacious. We got in late after a delayed flight (1 am), someone was waiting for us at the reception and check in was quick and easy

Room was clean and spacious. We got in late after a delayed flight (1 am), someone was waiting for us at the reception and check in was quick and easy

Rude staff. Definitely not the same as portrayed in the app.. elevator out of order was not informed at check in.,, front desk seemed as though it was an inconvenience to check us in and answer our questions. I asked for a wake up call to be on time for a flight and never received it. Overall negative stars

Rude staff. Definitely not the same as portrayed in the app.. elevator out of order was not informed at check in.,, front desk seemed as though it was an inconvenience to check us in and answer our questions. I asked for a wake up call to be on time for a flight and never received it. Overall negative stars

Good

Good

Good

Good

Staff was fine..heater /ac unit sounds loud and ready to quit tho

Staff was fine..heater /ac unit sounds loud and ready to quit tho

Elevator’s did not work at all. Breakfast was ok not the best.

Elevator’s did not work at all. Breakfast was ok not the best.

Lobby, Hallways and Room was very clean. Traveling by myself and I felt very comfortable saying there.

Lobby, Hallways and Room was very clean. Traveling by myself and I felt very comfortable saying there.

clean

clean

Room was clean and good for the price. 1st room smelled like smoke so they switched my room with no issues.

Room was clean and good for the price. 1st room smelled like smoke so they switched my room with no issues.

ok

ok

The room was clean, checkin and checkout were easy, the breakfast was not that good, dry biscuits dry sausage no egg, breakfast was mediocre.

The room was clean, checkin and checkout were easy, the breakfast was not that good, dry biscuits dry sausage no egg, breakfast was mediocre.

The air conditioning vents smell bad.

The air conditioning vents smell bad.

We were told to leave our bags in the pantry while we went next door to eat. When we came back, my son’s backpack was missing. Inside the backpack were 2 pair of his shoes, one new pair of pants, the charger for my mobility scooter, a small thermal bag and my Peak Purple 18oz Yeti Rambler (you can’t get that color anymore). So needless to say this was not a good experience. It cost me $32 to replace the backpack and $61 to replace the charger. Unfortunately I can’t replace the Yeti with the same color unless I pay a lot more.

We were told to leave our bags in the pantry while we went next door to eat. When we came back, my son’s backpack was missing. Inside the backpack were 2 pair of his shoes, one new pair of pants, the charger for my mobility scooter, a small thermal bag and my Peak Purple 18oz Yeti Rambler (you can’t get that color anymore). So needless to say this was not a good experience. It cost me $32 to replace the backpack and $61 to replace the charger. Unfortunately I can’t replace the Yeti with the same color unless I pay a lot more.

The elevator was not working whenever I checked into my room. Also the A/C was not working during my duration of my time there.

The elevator was not working whenever I checked into my room. Also the A/C was not working during my duration of my time there.

a little bit smell of the room

a little bit smell of the room

Staff was very courteous

Staff was very courteous

I was happy with my stay

I was happy with my stay

Clean room. The front desk staff was friendly. Shuttle from the airport was quick and convenient too.

Clean room. The front desk staff was friendly. Shuttle from the airport was quick and convenient too.

Good hotel, probably the best in the local area.

Good hotel, probably the best in the local area.

Clean rooms. Friendly, helpful staff. Check-in was very easy

Clean rooms. Friendly, helpful staff. Check-in was very easy

clean room nice room size staff was excellent

clean room nice room size staff was excellent

After I checked out, there was a $79.48 charge on my Visa card. After numerous phone calls to rectify this charge, they agreed to refund said money, but as off Dec. 30, still no action. In my opinion, it was a deliberate dishonest transaction. Never again will I use Best Western at Humble, Texas.

After I checked out, there was a $79.48 charge on my Visa card. After numerous phone calls to rectify this charge, they agreed to refund said money, but as off Dec. 30, still no action. In my opinion, it was a deliberate dishonest transaction. Never again will I use Best Western at Humble, Texas.

N/A

N/A

The staff was very nice and helpful but warned us that the elevator is not reliable and it was a risk too use it as we could get stuck. Offered to carry our bags, but we had to carry them down the stairs to avoid getting stuck at 4am on our way to the airport. Room was clean but looking old and the pillows were terrible.

The staff was very nice and helpful but warned us that the elevator is not reliable and it was a risk too use it as we could get stuck. Offered to carry our bags, but we had to carry them down the stairs to avoid getting stuck at 4am on our way to the airport. Room was clean but looking old and the pillows were terrible.

Not bad not great

Not bad not great

Terrible

Terrible

Good airport shuttle. Tv did not work in the room. Coffee maker was dirty in the room. No paper towels in guest bathroom. No tea available at breakfast.

Good airport shuttle. Tv did not work in the room. Coffee maker was dirty in the room. No paper towels in guest bathroom. No tea available at breakfast.

Offered brekfast had limited hours. Coffee machine broken all five days!!!!!

Offered brekfast had limited hours. Coffee machine broken all five days!!!!!

OK for one night

OK for one night

The staff is nice. The suite had a sofa bed but no bedding. Easy fix. We went downstairs and got bedding. We did not come down for breakfast so don’t know the food options. But nice stay for one night

The staff is nice. The suite had a sofa bed but no bedding. Easy fix. We went downstairs and got bedding. We did not come down for breakfast so don’t know the food options. But nice stay for one night

Courteous staff, clean rooms, good location.

Courteous staff, clean rooms, good location.

yes

yes

Quick check in Clean room The breakfast was only offered from 6-8 so we missed it Everything else was great

Quick check in Clean room The breakfast was only offered from 6-8 so we missed it Everything else was great

We could have more towels in the bathroom

We could have more towels in the bathroom

I Didnt Like The Parking But Everything Else Was Fine.

I Didnt Like The Parking But Everything Else Was Fine.

The hotel is nice but don't expect a real breakfast buffet. It's a joke

The floor on the room are dirty

Poor quality. The bedding had yellow stains, the room floors were sticky, and the bathtub was filthy.

The breakfast was under par; the staff was was good, no amenities, no water in the rooms

Elevator, juice machine for breakfast, and tv did not work. Fixed elevator later in stay.

Amazing!!!!

Stayed 2 nights with my wife and 2 kids. The floors were very dirty and sticky; we all had black feet within a couple hours. The whole hotel stinks like toxic air freshener trying to cover up years of cigarette smoke. The elevator was broken; was told to take the stairs to the third floor with 7 pieces of luggage, no staff offered to help even. Close to the airport but would not stay again. There are better options out there for the same price.

Front desk lady was not happy with my sudden showing up and ringing the bell, I would definitely consider that she’s rude.

Room was nice, I had stayed here before. Was happy to get new towels every day of the 5 day stay!!! No one else does that anymore.

Clean room, great breakfast, shuttle to airport, friendly staff (especially Bhumi)

La limpieza le faltaba un poco

👌

This place is a must-stay if you are in need of a hotel very close to the airport with shuttle services. It was very clean and the staff were very friendly. I will definitely stay here again.

Elevator was broken and they put us on the third floor, a 2 hours continental breakfasts from 6 to 8 its not super

Additionally, the elevator was not working, and the bed next to the window in my room was sunken and very uncomfortable. On November 9, I received an early morning call asking if I was leaving the room, even though I had paid for two nights. I was asked to come down and provide all my information again. On November 10, I was still feeling unwell and asked if I could please check out just thirty minutes later, and they refused. I travel frequently for work and have never been treated this way. I am very upset, and I was told that your system only showed my reservation for one night, even though I had paid for two.

Clean room and helpful staff!

Elevator didn’t work, ac was so noisy hard to sleep, we were a head of time for the airport shuttle they booked for us but it left 15 minutes early without us.

The rooms were very warm, even during cooler fall weather. Some people might struggle with the heat.

Unfortunately we did not have a good stay at this location. The worker at the front desk was very rude and dismissive. We were given a room with the TV that wasn't working and when w

No elevator, rude staff, the air conditioning unit was so loud it woke everyone up constantly. No one was able to sleep:

Staff was kind and friendly! Breakfast was fresh and nice too. Definitely enjoyed my stay. Thank you again! Hopefully coming back soon!

TV did not have the station that played game 6 of the World Series baseball game. Our toilet would not flush and the toilet in the lobby was out of service. Had to go to reception so she could open another room every single time we had to use the bathroom. Charged me full price. Ridiculous. Not what we expected for a Best Western that’s for sure

Polite and competent front desk. Clean and quiet room. A/C worked good. Shuttle bus reliable and on time to airport. Good value.

A note from the hotel told me to call and schedule my shuttle once I landed. I some out of Gate E and called only to be told I needed to go to Gate A 115. I asked why was that not told to me instead of having me come out of a gate to call then tell me where to go… We were given a room on the 3rd floor however after checking us in she let us know that the elevator is broken and we need to take the stairs with all our luggage. I asked direction to o the bathroom, she let me know the lock is broken. I had to use it anyway, but there was no toilet paper, soap or paper to dry your hands. Later that evening I went in to shower and learned that the water does not go down in the tub. I went to contact them and found that the phone is actually a prop.. not a real phone. We asked to be moved which happened the day later. We went downstairs for breakfast. No Joyce just an empty machine. We took one of the muffins and realized it was stale and smelly.. Coffee was the only thing going for them. No fruits, nothing fresh. Just bare minimum and sad. Prior to the day of checkout, I called to arrange for my shuttle. She said I needed to be there for 5:45 am. Had I not gone there at 5:15 am, the shuttle would have left me..

Friendly helpful staff. Quick and easy check in.

-Receptionist gave us a key to a room w/ occupants in it!!!! -Elevator out-of-order - repair day/time TBD -Short breakfast hour of 0600-0800! -Nightshift staff appeared woken up by early departure customers; staff unprofessional looking

Our flight into Houston was cancelled and the hotel said that they could not refund me the room charge for tonight even though the cancellation was out of my control. Very upset! We have a cruise to catch tomorrow and have spent a lot of money with expedia.

Very clean and comfortable with excellent staff

Good quality

They still are holding my $100 and I even paid again the next day card went through stayed one night and a few hours and it’s been a week Tuesday it’s next Wednesday

shuttle easy from airport. never showed up to pick us up in the morning. Mold in our room. I'll never book there again.

shower plug could not be open to let water drain,watered down coffee, limited choice, quantity insufficient

My flight landed late due to weather conditions so I needed to book a room for the night. I booked the room but later realized I wouldn’t be able too check in until 3pm!! So after I found a room that would let me check in immediately the next morning I went to the Best Western to get my refund I was told that I was already charged! I just wanted my refund but they said not possible!

Hotel was nice and clean.

Shuttle was very helpful and work 24 hours. Room was clean and staff was friendly

The elevator didn't work. We had to tow our luggage up and downstairs. The vending machine was out of order. The bathroom downstairs was out of order. The room I was in the bathroom smelled like urine. They must have cooked 3 to 4 sausages because when I came downstairs by 7am all the sausage was gone and it was like 4 people downstairs. There was blonde hair on the comforter in more than one place. I question if they even washed the comforter to have that many hairs on it.

I had never been to Houston in my life and I was asking about restaurants close by. She just gave me the key and grabbed her phone and started speaking hindi . So i just waled away and found the elevator my self. The next morning at breakfast, I went to make coffee and only water came out. I asked the person working, and he rudely said, "We are out of coffee, use this," and pointed to decaf. It is very clear no staff cares, and they acted like they paid me to be there. I am not picky, but this was a joke.

When arriving after an international flight there is no way of contacting to ask for shuttle pick up if you haven’t USA telephone reception. Which means you have to find someone kind enough and ask to have them contact the hotel for pick up. I was informed that they don’t want to do WhatsApp or email, which can be used when you have WiFi at the airport.

Front desk is never there like they need to be . especially at night.. any one can walk in and just catches the elevator. No security.

The room was in need of better bedding etc. Bedding was stained as well as torn. Pillows very small. Vending machine out of order. Breakfast was meager, with limited selection/quantities. Overall, we got the feeling that the hotel was trying to limit the operating costs, resulting in below par outcome. They also need to start mentioning that they have a white shuttle, and a black shuttle.

The elevator wasnt working so we had to carry our luggage up the stairs. The smell when we walked in the door was almost too strong...not a terrible smell, but too strong. Homeless folks hanging around the side of the hotel was the first red flag. Won't stay here again:(

No key to begin with at check in. Then later went to go down and the elevator was out of order. Had to catch a plane at 3:15 am and elevator still out and to pack 4 suitcases down 3 flights of stairs. I am 75 and my wife is 71 with kidney disease. Absolutely pitiful.

Staff at night was super nice! Staff in the morning was okay. The shuttle were super nice and convenient

This is our honeymoon trip, after driving 2 1/2 hours and finished grabbing a few extra items. We laid down early. There was loud music in the middle of the night and the strong smell of weed in the hall. To top it all off waking up at 1:30 am to get to the airport to fly out for the arranged shuttle. It was 40 minuets late and driver didn't care. The property has not offered or apologized yet for anything and we have paid to stay there when we fly back in!

Tv was not working and breakfast was not was not good at all. Eggs were disgusting and milk was not cold. The only thing I ate was waffle and coffee. You need to add more breakfast items. TV was not working at all. Cannot see local TV.

Everything was broken or out of service. The staff checked me in, handed the room card and failed to mention the elevator was not working ( how can that even be??) they did not bother to tell me where the stairs were or apologize for making me haul my luggage up several flights of stairs. The outside access door from the side of the building did not work. The bathroom in the lobby next to the breakfast area was also out of service. The TV in my room was completely busted. I actually hate that they aren't carpeted, the floors are vinyl plank so it's not comfortable to walk on without shoes. The breakfast offerings was terrible. No jams or peanut butter for the toast. No yogurts or anything in the fridge except milk for coffee. The eggs were hard and crusted. Honestly this was less than a 1 star experience. I thought Best Western was known as a reputable brand for having decent hotels. I won't stay here again.

Airport shuttle took a long time to pick up. The driver was great though.

Breakfast was not great...but edible..

Quick check in. Online precheck in helped

We didn’t had tv or phone line.

I was deceived by the good reviews. The room was not clean. The sheets on one of our two queen beds were stained and ripped. The room overall was dingy and smelled like a gym locker room mixed with Fabuloso cleaner. Small cockroach was in our bathroom also. I couldn’t check out fast enough.

Laundry Towels where nasty

Very clean, free parking, pleasant front desk staff.

good

Laundry Towels where nasty

Worst night staff experience! The guy working at night was extremely lazy. Coffee cups and lids were always out, breakfast items were not stocked, and the sausage he cooked was burnt and inedible. On top of that, he spent most of his time talking on his cellphone about personal matters on speakerphone—even while “helping” customers—which led to miscommunication between him, the shuttle driver, and us. When we tried to address the issue, he argued with us instead of fixing the problem. Absolutely the worst experience we’ve had at a Best Western.

Very underwhelming. Umcomfy beds and pillows and sink is outside the bathroom. Musky smell when walked in.

I was disappointed that the room smelled like mildew. I spoke with the nighttime attendant and was advised that they did not have any available rooms and if I wanted to change my room i would have to pay a higher cost also for issues as such ,should be addressed directly to Expedia since booking was made through them. After explaining my rights as a guest, the attendant said he would leave a message for his relief because another room wont be available till after 10am. After i return from my program later that night, the day attendant had no knowledge of our conversation. When I return to my room I noticed a roach crawling from under the bed towards the door. A video was recorded and also observed by a customer sitting in the the hall. The video was shown to the attendant .She recommended insect repellent be used. I declined and another room was issued. It was clean and smelled a lot better than the first one.

The room was clean, lots of room.

Avoid unless you don't mind high mold toxin levels and smelling like an old basement.

Very nice property that was attentive to all of my needs from the moment I arrived.

Friendly receptionist

Great service.

Can tell it is an older property in a challenging location but they are trying to do their best to keep it clean and safe. Would stay again.

Hotel smelled horrible in lobby area and in room - had I not checked in so late I would have switched hotels. I don’t know if it was the cleaning agent used or if they were trying to cover up another odor but this place legit smelled like a combo of mildew, clorox & faux eucalyptus oil. Absolutely nauseating. Room surfaces were sticky to the touch because the AC was clearly not working properly, so the humidity had permeated the room. The AC unit was extremely noisy, as well. To top off my delightful stay in this absolute dump, the room’s smoke detector randomly activated and disrupted my sleep - when I went down to the front desk, the clerk shrugged and said it must have been a mistake; zero regard to finding the cause I’d the alar so I spent the remainder of the night wondering if I’d be dying in my sleep due to CO2 poisoning.

It was clean but my room smelled like dirty mop water

Clean modern friendly staff reasonable rate. Breakfast was good.

Only stayed for a night and left early. It was exactly what we needed. Thank you

Room smelled like mildew. Employee came and sprayed deodorizer but would not change the room. There was no breakfast at all and the area for breakfast was nasty and dirty like there was just a party.

Only stayed one night, but great, clean room and bathroom. Location is great as it is very close to the airport, with free airport shuttle. Check-in could be improved. Unfriendly staff at front desk. The hotel has no convenience store and soda machine was out of order.

na

Easy check in & out- Convenient location

Upon entering the hotel, an unusual odor was detected in the atmosphere. Furthermore, the initial greeting was absent, with staff members situated behind a closed door, requiring a bell to be rung for assistance. On the day we intended to have breakfast at 7:30 AM, no options were available. The cereal selection, specifically Cheerios, was mixed with other varieties. When this was brought to the manager's attention, no apology was offered. Approximately fourteen individuals were present for breakfast, and the situation resulted in a negative experience.

Very good customer service and the room was clean. Staff was friendly and shuttle service was very convenient

Great for a quick airport layover.

All around good hotel

Bad breafrast no good they are over price bad choice go to another hotel with better price or lower

Elevator has been broken twice I ask before checking in was the elevator working but clearly has not my room is on the third floor and staff seem unconcerned saying he doesn’t know when maybe in the morning have my luggage other than that rooms clean service great anyone in will chair are whoever relying on elevator it frequently breaks

Expect for price to leave car there overnight for flight it was nice

Clean nice people i recommend it to anyone

The staff was very attentive.

My room.was available qhen O arrived, nutvthe shuttle was not scheduled which caused me to get to the airport late.

I

Friendly customer service clean rooms

All good !

;)

The free breakfast was extremely limited, and the rooms weren’t comfortable

Our stay was perfect, and the front desk representative was very helpful and nice. Overall this was a great stay. Thank you

EXCELENTES MUY CONFORTABLES

Breakfast is only from 6 am till 8 am. The young lady was very friendly at my check in .The representative for my check out promised a discount because of the elevator not working and breakfast. l was there for track race and breakfast stopped early my schedule was destroyed. Hotel was clean .

Spacious, clean and friendly staff.

It was perfect. We came down for JOs track meet.. I didn’t want to come back

The cleaning staff removed my bag with my medication , jewelry and other personal belongings and threw it in the trash. I couldn’t go with out my medication and was told I would have to go to the dumpster and look through it to get my medication if I needed it then. I live 10 hrs away and could not get a refill so I had to open trash bags from the dumpster until I found my bag. This was the worst experience of my life!!! I felt degraded, violated,distressed, embarrassed and frustrated!! Not o mention I did not take my medication on time so I’ve been suffering with medical issues because of this!! My clothes and shoes had to be thrown away because of the dumpster slime that got on them when I was trying to get my medication. I can’t express how disappointed I was when the manager told me I needed to go to the dumpster to look through bags for my belongings that were left on the desk in the room!!!

Nothing comes to mind.

Na

none

Great for what we needed

The room was damp and smelt like mildew

Breakfast needs to be improved. There was no fruit availabe. Allergen marking should be there for example if the waffle contains eggs or not.

Very clean

Just stayed for a day to visit family. Nice comfortable roomy beds.

Close to airport, free shuttle 24hr, clean comfortable bed

What a terrible experience! The shuttle took forever to arrive and it's shared among 6 hotels. We were packed like sardines inside the shuttle. The driver was not careful with my suitcase and it cracked. The room was smelly, the AC was loud. Finally, -since the shuttle is shared with 5 other hotels- there was no space for me at the time I wanted to go to the airport. Do yourself a favor and stay somewhere else. This is a ghetto hotel.

A lot of noise coming from outside very early in the morning. The bed was super noisy as well. Pillows kinda old.

I didn’t like how house keeper

The breakfast was not worth to say anything good about.

My room had bugs in them and dirty used towels .

The room was very damp. Sheets were wet. Had to turn the heat on and bathroom fan to make it a bit dryer.

If you want an inexpensive place to stay before your flight, this will do, the staff is polite and the place is pretty clean. The cleaning product smell is strong, though. Plan to take the shuttle earlier than you think you need as this hotel is either the first of close to the first, but if you sign up for it your place is reserved. Do not eat at the Waffle House next door! It smells and tastes like rancid grease.

Have a good time. Was quiet. Only thing is better breakfast and pressure on water. Everything is was good. Clean and quiet

The stay was to drop my son off at the airport The motel was good except for the elevator was "out of service". It is difficult for me to climb stairs. Glad it was on 2 nd floor. Will request a handicap room next time.

Handy location from airport

Perfect.

It was a good service!

So good! The front desk is so polite.

Finally, whoever was working the front desk at 4 am on 07/01/2025 had one of the worst attitudes ever. All because I checked out early and requested the shuttle earlier. It’s a 24-hour shuttle! He had no people skills whatsoever. If you don’t need the shuttle (highly recommend taking a Lyft or Uber; you’ll get there quicker & safer) the hotel is great. It’s clean and conveniently located next to a Waffle House and Tim Horton’s. However the poor organization of the airport shuttles, rude & reckless drivers, and that one front desk worker ruined it for me. It is truly a great hotel to stay at, but I’m dissatisfied by their customer service, organization, and lack of awareness.

Excellent place to stay if flying out of IAH. Less than a mile from The parking spot#2 Will Clayton

It was okay had better stays at Best Western in the past but this was okay!! They meet to put they have a limited breakfast and it starts at 6a and ends at 8a!! They don’t even serve enough for the people in the hotel if they wanted it!!

The property was easily accessible for the family that I was visiting. I was disappointed that the breakfast didn’t include more choices, no breakfast meats.

///

Nice and clean. Very quiet.

Place was good

Basic old franchise managed airport hotel. Hanging around... smells like bleach and 30 year old smoke. Clean enough but don't look too hard. If the price ok for an airport transfer night then... fine.

They have plantation shutters in the room instead of curtains so the room stayed fairly well lit from the parking lot lights overnight. The room was nicely renovated but the AC unit was loud so I woke up every time it turned on. The vanity is separate from the shower and kind of in the middle of the room. Okay for solo travelers but could be an issue for more than one person.

Great value for the price! Room was nice.

Staff were nice and very accommodating. The room did smell a little stale, but nothing that made me feel like I needed to leave.

Easy airport shuttle, clean room, comfy bed. Perfect for a quick overnight stay. Excellent value for the price. Would stay again.

Excellent customer service at the front desk.

We went into our room and the bedding sheets, comforter sheet and pillowcases weren’t changed. Literally black hair. How disgusting! Never ever have we experienced this! We always liked best western but this one ruined it for us. At least the guy at the front desk was able to bring it up and we ch aged it ourselves. Weird smell in the hotel. I woke up to a bad smell. The air conditioning is so loud I had hard times falling asleep.

👍

No

Great value for the money.

I love it

Just seems a bit more limited I don't feel 100% like I'm in the hood but I don't feel 100% safe as well also it just seems like it's a bit limited as far as like places you can get to transportation

I'm very happy with the hotel. I will stay there every time I'm in Houston

Super quiet super clean and super fast check in

This hotel was clean and in a safe area. Breakfast was good too. There were restaurants near and it’s close to the airport. Great place!

Hotel was convenient to long term parking by airport, but exact location was sandwiched with other hotels and service plazas. Was found for an overnight.

Easy check in. Friendly attendant.

The hotel was great. We had a flight in the morning and their shuttle was on time and easy. It was a very convenient nice stay.

We were first given a suite on the first floor which had a very strong and unpleasant "spray" odor. It was so strong, we could barely breathe. We went to to the front desk attendant and asked for another room noting the unpleasant smell and our environmental sensitivities. He immediately placed us in a room on an upper floor which was better for us.

The shuttle service is OK but overall drivers are always in a mood… The hotel itself is not in best condition but you get what you pay . I recommend this place for a short sleep if in transit for another flight

Ply down point: When having a room at the rear side of the building a big spotlight from adjacent building shining through al night and not completely sound proof. Still I definitely recommend a stay here.

Room smells like water and linen were dirty upon arrival and even when i asked for clean sheets, still stained

Friendly staff

Nice and clean

I notice all through the hotel there was a pleasant scent. I like that there's no carpet in the rooms. I would definately stay here again!

Main problem was the smell - extremely terrible, overwhelming chemical cleanser smell. It was everywhere, in the halls and the rooms. A/C loud but to be expected. Threadbare towels in bathroom. Also, the breakfast was the worst. The only edible thing was the waffle. Not even one fruit or fresh item. Stayed a year ago and don't remember it being bad and that's why I booked again. Must have gone downhill in the last year. At least it was cheap.

Great place to stay!

Floor felt slippery from whatever cleaner was used, restroom was really small, pillows were couch pillows size, and shuttle to airport was shared shuttle and needed to be booked at least an hour in advance.

Places to eat. Airport shuttle was good. Hotel was clean

Nice property! Enjoyable stay.

It was very nice. The breakfast was really good. The staff was courteous.

Checkin went great, room clean, quiet. However, the breakfast was a big let down. Out of items even at 7am. Should have gone down when they first opened.

I had to cancel my trip over a month ago, they wouldn’t cancel. I told them repeatedly via text that I wasn’t coming and they keep sending texts.

Safe and clean