Wyndham Houston near NRG Park/Medical Center

Outdated. Employees if ever saw any were not friendly. Also never received my deposit back from hotel.

Nice stay couldn’t see the stadium like it advertised though

Nice Lack of hot tub

Water was cold no hot water in my room

Good

The hotel was horrible

Although I was only there for an overnight stay my room was very clean and the hotel was extremely quite and comfortable. Unfortunately I had to leave the hotel quite early and couldn't experience the breakfast I was very pleased with my stay. Since I have to be at MD Anderson often I will definetly be staying at this location every time.

Okay the good, the bad and the ugly...it is an older hotel and that is okay with me...it is next to the highway but we couldn't hear traffic in our room on the 17th floor...the lobby is nice but like every thing it needs an investment in updating it...the room we booked was huge...Jr suite with a living room and bar...the bed was big and the mattress very comfortable...the bathroom is very dated with an odd square tub/ shower combo...the toilet is very very low so if you are handicapped definitely do not choose a regular room...I am in the hospital so my caregived and dog are happy with the hotel...it is close to all the hospitals including MD ANDERSON...The front desk clerk was very helpful today when I needed to extend the reservation without paying the dog fee a second time ($75.00 for length of stay). If this is your honeymoon stay elsewhere. If you are here for medical reasons this hotel checks all the boxes ( my insurance covers $125.00 per night so I have minimal out-of-pocket costs ).

Too dirty

The staff was friendly and helpful.

Clean Room. Great staff.

Very good

The beds were ok And the location was excellent for a Houston rodeo Super pricey Installations too old The room not clean at all

Toilet was too low! No frig! Conditioner was impossible to get out of the bottle! Tv was so old it had a fizzy picture!

Exceptional

And the location was excellent for a Houston rodeo Super pricey Installations too old The room not clean at all

Location 1. Furnishings especially rugs are old 2. Lack of complimentary breakfast 3. Poor wifi

N/A

Passable

.

My experience from the week prior was way different than the week before. This visit I was in another building other than building 1. It was horrible! I don’t know if it was due to the raining, but the lobby had a “wet mop” smell the entire stay. The building I stayed in this time was very old and needs significant renovations-especially the bathroom. The room doors in that building did a hard, quick, extremely loud shut upon entry/exiting the room. This made it difficult for me to sleep through the night. Then it was a repeat of the sounds early the next morning. The pleasant parts were still the hotel staff, but unfortunately even their amazing personalities are not enough to make me stay there again for a third time. The first stay in Building 1 made me believe that the other buildings were decent enough and found that they definitely are not.

The shower head broke and the toilet handle didn't work properly. So it was water all over the floor from the shower and the toilet ran all night. They offered to move me because they had no maintenance workers. It was late and I didn't want to have to pack up all our stuff.

It was a good location for the event that we attended The facility is old in a little rundown. It had a distinct odor when you first walked in.. no microwave in the room..

The facility is old in a little rundown. It had a distinct odor when you first walked in.. no microwave in the room..

Property is older, but it was convenient and not a bad place to stay.

A/c did not work in the room

Pleasant

Exceptional

Exceptional

Would stay again!

Close to NRG

The location is great if you’re going to an event at NRG. The room was outdated. The ceiling had tiles like an old school building and the dresser had holes like maybe a TV had been mounted to it. If they invested in updating the decor and made some improvements it’d be great.

Exceptional

Of an update.

Good gym

It was close to the stock show Well, there was people sitting out front when you came in charging people to park one that was $25. The next night was $50 a parking spot. Well customers of the hotel couldn’t find a place to park cause people was parking everywhere. I drove around for over an hour one that trying to get a parking place and finally had to park on the grass. Complaining to the hotel staff and call corporate office and all they want to do was give me some points. I told him I’d never stay there again. I didn’t need their points.

It was close to the stock show Well, there was people sitting out front when you came in charging people to park one that was $25. The next night was $50 a parking spot. Well customers of the hotel couldn’t find a place to park cause people was parking everywhere. I drove around for over an hour one that trying to get a parking place and finally had to park on the grass. Complaining to the hotel staff and call corporate office and all they want to do was give me some points. I told him I’d never stay there again. I didn’t need their points.

Close to nrg I paid over $500 to stay there for 2 nights and they made me pay $40 per night to park thats sad thing to do someone that stays there !!!!!!

Smelled stale, old and dusty throughout building, no ice machine working, nothing was sanitized. Blankets smelled as if they hadn't been washed....no microwave and refrigerator wasn't working properly

The room size and location, Smelled stale, old and dusty throughout building, no ice machine working, nothing was sanitized. Blankets smelled as if they hadn't been washed....no microwave and refrigerator wasn't working properly

The restaurant was only open a few times during our stay Thursday - Saturday. A large group of us were there for a convention. The staff was nice. The facility needs updating really badly. The bar would be closed randomly as well. Pretty annoying when you fly in and don’t feel like going anywhere bc you have a work event for the convention. The bathrooms were odd, they had acoustic tile ceilings from the 1980s.

Great location

Great location

Kids loved the pool

Bar was nice parking had plenty and rooms super clean

Parking was decent and room was clean. Building is showing some signs of age, but fundamentally fine for a decent stay at a reasonable rate.

Smelled like dirty feet in the whole building. Coffee maker in room didn’t work. No mini fridge.

It did what it was supposed to do

Things were broke and not super clean. Staff in the evening shift seemed not friendly

Terrible experience

This place is a dump. Believe all the reviews. 2 stars is being Generous.

No free breakfast

Roaches in the room. Curtains black from grim. Broken blinds. Just nasty!

The staff was not nice !! The place is very dated !!! And had a smell to it !!!!!

No refrigeration in the room, no bottle waters, no microwaves.

Good

Still seems old. Needs updating for the prices it’s charged a better organization for bulk staffing when it’s a busy weekend and parking.

Entrance to hotel is beautiful. The staff was nice. My room was extremely cold and I was unable to turn on heat to warm the room due to the chiller being set according to front desk. They were accommodating and finding me a room at their sister hotel next door (Wingate) which was not as pleasant and the room was one that I chose. I paid for the Executive King Suite and it wasn’t at all what I expected considering I got moved to another hotel. Also, they didn’t have towels and I had to wait until the morning to get towels. Will Not be booking there again.

The parking was easy and secure. We had a hard time getting in our room, the card didn't work on the door that was marked with the room number, our neighbor had to tell us to try the door that wasn't marked because it was a suite. That was the only door that it worked. The room smelled of mold. Other than that it was good.

Close to the rodeo

Blackout curtains were ripped/torn. Bathroom was terrible! Got 4:30 AM wake up call accidently. Not ours! Would never stay there again!

Location to NRG stadium within walking distance Out of date, needs remodeling, price was inflated due to nearby event, price gouging due to demand.

No refrigerator or microwave

Thankful for very last minute accommodation when our VRBO and host were not accessible, but can't ever remember having to pay 40.00 for parking for each car. Unfortunate and expensive pivots for this one night stay! May have been better off driving the 3+ hours back home.

Hotel could use some updates however it was very convenient to get to the NRG stadium for the Houston Rodeo!!!

The front desk, security, and bar area staffs were very helpful and super friendly! Which provided a great Houston Live Stock Show and Rodeo experience!

Hotel clean and convenient

Clean, big room. Nice staff

All the staff was extremely helpful & nice! The rooms were very beautiful,, clean & close to everything

They charged me to park at the hotel

Angela at the front desk was the only bright spot in our stay!! The parking attendants were rude and we had a reservation!! It was like we were trying to take advantage of the parking. I showed them our reservation on Expedia and they were still rude. The front desk had two people checking in during a peak time. At one point one had to leave to correct a housekeeping issue which should have been addressed by housekeeping. Our room was down dirty hallways and hard to find. Went to the rodeo and then came back to find we had mold in our bathroom ceiling. Too late to change rooms! Also we called for an extra blanket and they never came. The next morning we went to breakfast off property and came back to check out and the parking attendant was again rude and told us our parking sticker had expired. I was under the impression we had till we checked out to use the parking lot!!! I know you have a captured audience due to being right next to rodeo but I will not be giving you guys any more of my money!

Was a nice place but could use a good renovation.

Great bar

The entire establishment is very dated. Location to NRG perfect.

Poorly maintained building, noisy

Proximity to NRG Stadium Needs work, outdated, older fixtures, bathroom not meant for taller people. A/C ran cold and then hot, beds were lumpy and like they have been there for awhile. To have a hotel this close to NRG and running $300+ a night to update and upgrade the facilities should be nothing. It just goes to show the money is spent elsewhere. Mold and mildew should not be the first thing you smell walking in the lobby or in your room. Carpet!!! We’re in 2026 and far more advance in decor than this. We met a gentleman on the elevator( when it actually worked) who stated that the hotel has been the same since he was 9! 9!!! And he was an older gentleman in his 50’s. This is just a poor representation of the Wyndham brand.

We had 2 rooms. AC quit working in one room. Maintenance did a band-aid fix. It worked for a few hours then started making the worst noise in the middle of the night. Turned it off. Tried to turn it on in the morning. It was non-functioning. This hotel is far past its prime. Rather than an update, it needs to be torn down and start over with a new build.

Need more people working

Location Price, water pressure & deteriorating

Close to the NGR We had pool view the door to balcony had a chain lock the wouldn’t stay close and the Cain lock served no purpose anyone could take the chain off from the outside they figured out who stole my friends jacket from the camera and literally did nothing about it and I never received my deposit back and they don’t tell u when u rent the that they charge u additionally $40 a day for parking on top of the room rate there’s a lot sketchy going on in the hotel I will not be staying there anymore felt unsafe

Friendly staff, clean rooms, bar downstairs, free wifi. 1. Clocks in the room showed the wrong time. 2. I had asked at the lobby if they have any toothbrushes, and was told that they would bring one to my room. After waiting a few hours I went downstairs again and was then told that no toothbrushes were available for purchase. 3. No free breakfast is outrageous. 2. $40/night for parking is likewise outrageous.

This is the hotel you book for location only. We would stay there again to be close to NRG stadium. The bed was comfortable. They do have a bar with outdoor patio and a restaurant there which was very convenient. The hotel needs updating and maintenance.

Was ruff condition and old. Nothing like the pics you see on line. Bugs crawling around heater didn’t work right. And cooling woundnt shut off and was really loud. Coffee pot keep putting out stuff in the cup like a very dirty insides.

Room was partially clean. Master bath had left over hairs around the tub.

The staff didn’t answer phone calls, fees were added on AFTER completion of the payment process for the room/booking.. Security was a joke & the room had damaged ceiling tiles.. The “mandatory security deposit” that was requested AFTER booking was later explained to be for PARKING at the hotel, which meant my “security” deposit would NOT be refunded to me as another employee explained when it was paid for. From trashy service, employees with horrible attitudes, hidden fees, and customer service from the bottom of a hell hole, this experience was the worst and I do not recommend.

Close to rodeo Old showers

Everything was perfect. It’s just a $40 night parking fee

Parking not included with the stay.

Our room had a leaking sink so the bathroom floor was always soaked. Water from shower was hot or scalding. No in-between. The hotel is cashless and expensive so you can’t pay cash and have to do card for everything. Staff was nice and location was good.

Room #4208 we stayed in was TERRIBLE. There was no fridge, no microwave, the parking was awful and charged an extra $40 per day to park (even if you were a residence), the lamp did not work, it was dirty, the ice machine area was leaking water. There were so many homeless people begging for anything they could get. It is an unsafe area to stay in.

The room and hotel had a musty smell. We stayed here due to closeness to the rodeo, but was a bit disappointed when they charged us for parking just as the non guests.

Staff was very friendly. Live music at the bar was awesome. Able to order and eat in bar was very nice. The only two negative things we're I should not have to call the front desk to have my room clean and put clean towels every day is ridiculous (should only have to call if I don't want my room cleaned) and charging $40 a day to park my vehicle after the amount of money we pay to stay there that should be included.

The pool area was pretty ghetto with broken furniture. The entire lobby smelled like mold. It’s not that clean of a place.

$25 early check-in was worth it, and being in walking distance to NRG is convenient.

The service was horrible I do not recommend this place to anybody

Hotel is very old. Room and bathroom is very dated. I didn’t even feel comfortable to shower

Very nice and clean property. The bed is so comfy

Line at check-in at 2:30 on Friday afternoon was 14 people long and took 20 minutes. They need more help at the front desk. Neither thermostat in my room would turn on the heat....it got cold outside and my room was freezing cold. Hotel location is excellent if you are going to NRG. Staff was friendly.

No fridge or microwave in the rooms. There is a kerig in the room which is nice. Beds are comfy. And parking is not included — it’s $40 per night. Location to NRG is great, walking distance.

Location is excellent for attending events at NRG Stadium. Hotel condition is poor. The room was spacious, but outdated. Everything seemed really old. No refrigerator or microwave. The trash can in the living area had trash and a big wad of hair in it. The top bedspread had a very visible stain. The bar was a joke, out of many things including food and alcohol. I ordered an Old Fashion, and they were out of many bourbons, gave me two choices. I picked one and they upcharged me $8, so I paid $20 for a three ounce drink, served in a small plastic cup.

Was a clean room great location. Felt cheated because stuck with $40 parking fee.

ThI lobby is beautiful and the staff are amazing. When I was waiting to check in several people commented how nice the lobby is. The room and hallways weren’t very nice. There were a lot of, not broken but damaged sprinkler heads, exit signs and ceiling tiles in the hallways. My room’s A/C went out and didn’t blow all night. Sleeping was miserable. I believe that some of the advertising for the hotel needs to be updated. It said that there was a continental breakfast. There wasn’t one that I saw. There was a $19 per person breakfast buffet that was available. It also said that parking was available at the hotel. There was parking for $40 a car per night. But the location was great. We were able to walk to NRG park for the rodeo. So that’s awesome. Would I stay here again? Maybe if I was going to the rodeo. You can’t be the location. Hopefully the A/C will work next time.

Run down Hotel

Was charged a 100 dollar deposit I did not get back as well as 40 dollars for parking as a guest, because of Todeo going on. List that in your charges beforehand

Be prepare to pay for parking in the hotel, they will charge to you 40 dollars per day (crazy)

the room was clean and comfortable, bathroom was small and needs upgraded. Staff was friendly and helpful.

The ironing board was broken and so was the iron The staff was not helpful and the security guard in the parking lot wanted to start a fight with me because I was too slow and pulling up the reservation email on my phone

Bathroom needs updated otherwise decent hotel. Convenient location to Nrg stadium.

Elevators in bldg 2-4 didn’t work at all. Leak in the ceiling in the bathroom. Previous guests had left an xl Colombian shirt in the dresser. So the room wasn’t properly checked. Hidden fees when we checked in. Hotel was way over priced for the condition it was in. Also, breakfast advertised pancakes, but doesnt sever them, so my daughter was very upset and didn’t want to eat.

Charged for parking, charged for coffee, no fridge, no microwave, run-down rooms. Tried to feed us food that was given to other table and they gave it back partially eaten to us.

Property was nice.

I am beyond frustrated with my stay here. This hotel is a total dump that desperately needs a major overhaul. Everything is ancient and completely falling apart.To make matters worse, the air conditioning is a joke—it barely works, leaving the room uncomfortable and stuffy. Let’s be real: the only reason this place even exists is because it’s near NRG Stadium. They clearly think that proximity justifies charging ridiculous prices for a sub-par, outdated room.You’re paying for a location and getting zero quality in return. This was my first time staying here, and it will absolutely be my last! Save your money and stay literally anywhere else.

We normally stay at Hilton brand hotels, but decided to try Wyndham. To start with, the rooms looked nothing like the pictures that were advertised. The hotel had an overpowering weed smell - so much for a smoke-free policy. The elevator didn’t work and so my wife and I, along with our two sons, had to haul our luggage up and down 3 flights of stairs. The TV reception looked like 1980’s antenna quality. And the AC was not working despite being on for over 3 hours. We were also charged $40 for parking despite advertising $20. Because the hotel was in horrible condition, we decided to check out the same day we checked in and just drive home. To make matters worse, when we checked out, the hotel charged us an additional $131 and they could not explain why. I’m 48 and this was one of the worst stays, if not the worst, our family has ever experienced.

The hotel is outdated! My first rooms AC did not work and I had to walk far just to exchange the room. They make you pay for parking and it’s not listing on the booking site. I received a charge for a purchase that I never did and was told I had to wait until the weekday to get it resolved. The only thing that’s good about this hotel is it is walking distance from NRG.

yes

Older hotel, A/C did not work well, no safe, bathroom was small and the toilet seat was too large for the toilet.

We were gouged exorbitant fees, per car to park - $60 per day, per car. There was no mini fridge, the AC was barely working. They are in need of a serious renovation and overhaul on amenities.

Parking was terrible, AC was a struggle, and there was a leak from the ceiling that maintenance fixed but it still leaked.

Parking was terrible, AC was a struggle, and there was a leak from the ceiling that maintenance fixed but it still leaked.

Room was fine but no microwave, they thought itd be a good idea to sell the whole parking lot for the rodeo cookoff, trying to turn away paying guests after they sold all their parking. Also had to pay for parking after already over charged for an outdated room. Over priced forsure

Room was fine but no microwave, they thought itd be a good idea to sell the whole parking lot for the rodeo cookoff, trying to turn away paying guests after they sold all their parking. Also had to pay for parking after already over charged for an outdated room. Over priced forsure

Good not great. Very hot, the hallways were cooler than my room. The layout is not very forgiving. And a thurd party vendor selling parking spots for the rodeo doesnt guarantee guests will park near their room causing you to walk for what feels like miles.

Good not great. Very hot, the hallways were cooler than my room. The layout is not very forgiving. And a thurd party vendor selling parking spots for the rodeo doesnt guarantee guests will park near their room causing you to walk for what feels like miles.

Rooms are dated, check-in took an hour

Rooms are dated, check-in took an hour

The day of going to the room they called me to let me know that their lights are off in the building and they transfer me to the the hotel behind them. That hotel was no better water brown I didn't shower I didn't wash my face I just pack up my clothes and went home the next day.

The day of going to the room they called me to let me know that their lights are off in the building and they transfer me to the the hotel behind them. That hotel was no better water brown I didn't shower I didn't wash my face I just pack up my clothes and went home the next day.

Terrible! No A/C then was transferred to a roach motel in the back of the property. Not even close to the photos portrayed!!!

Terrible! No A/C then was transferred to a roach motel in the back of the property. Not even close to the photos portrayed!!!

They had no electricity and sent us to the worst hotel I’ve been at. We stayed one night because it was so late after Budget had no cars available for our rental so we had to use Avis. We checked out of that hotel in the morning.

They had no electricity and sent us to the worst hotel I’ve been at. We stayed one night because it was so late after Budget had no cars available for our rental so we had to use Avis. We checked out of that hotel in the morning.

We didn't actually get to stay at this hotel. When we arrived after a day of driving, we were told the hotel had lost power and that their sister hotel "might" have a room for us. Thankfully they did, but the sister hotel was awful. While we can't fault the hotel for the power loss, it is frustrating that they made no attempt to contact us to inform us of the situation so we could make alternative arrangements.

We didn't actually get to stay at this hotel. When we arrived after a day of driving, we were told the hotel had lost power and that their sister hotel "might" have a room for us. Thankfully they did, but the sister hotel was awful. While we can't fault the hotel for the power loss, it is frustrating that they made no attempt to contact us to inform us of the situation so we could make alternative arrangements.

got moved to their worst hotel

got moved to their worst hotel

The power was out, They wanted to send me to the outdated Windgate hotel which I asked to cancel my reservation. I did not not have reservation with Windgate. They are not refunding the cost to reserve the room. This will not be tolerated I have requested reconsideration. This is not over.

The power was out, They wanted to send me to the outdated Windgate hotel which I asked to cancel my reservation. I did not not have reservation with Windgate. They are not refunding the cost to reserve the room. This will not be tolerated I have requested reconsideration. This is not over.

Hotel had no power, sent to Wingate and they didn’t even accommodate us with the same room we reserved. Carpet nasty hotel outdated and in need of an upgrade

Hotel had no power, sent to Wingate and they didn’t even accommodate us with the same room we reserved. Carpet nasty hotel outdated and in need of an upgrade

Didn’t get to stay at the hotel that I made reservation for because it was told that there were no electricity at the hotel I booked so they moved us to another downgraded hotel. We didn’t get fresh towels each day. The hallway smelled. I was very disappointed so when we checked out, I asked about the hotel that had lost the electricity and the receptionist said it was back on at the other hotel, where I originally had my reservation for.

Didn’t get to stay at the hotel that I made reservation for because it was told that there were no electricity at the hotel I booked so they moved us to another downgraded hotel. We didn’t get fresh towels each day. The hallway smelled. I was very disappointed so when we checked out, I asked about the hotel that had lost the electricity and the receptionist said it was back on at the other hotel, where I originally had my reservation for.

Switched hotels due to light outage and was a terrible experience and also no discount even though it was a different hotel and worse.

Switched hotels due to light outage and was a terrible experience and also no discount even though it was a different hotel and worse.

The hotel had a power outage, we were sent to a sister property that wasn’t much better than a motel 6. The elevator to our floor was broken, we had to walk to the other side of the floor to find a working elevator, it was barely large enough for 4 people. The room smelled dirty. And the parking lot was busted up badly and i almost damaged the under carriage of my car parking.

The hotel had a power outage, we were sent to a sister property that wasn’t much better than a motel 6. The elevator to our floor was broken, we had to walk to the other side of the floor to find a working elevator, it was barely large enough for 4 people. The room smelled dirty. And the parking lot was busted up badly and i almost damaged the under carriage of my car parking.

No power

No power

It would’ve been perfect if the heating would’ve been working. It was either cold or hot. Nothing in between. you should really work on this.

It would’ve been perfect if the heating would’ve been working. It was either cold or hot. Nothing in between. you should really work on this.

Very old and tired hotel. It smells musky, carpet is disgusting, and bathroom amenities are just so old.

Very old and tired hotel. It smells musky, carpet is disgusting, and bathroom amenities are just so old.

As always great reception at front desk!!

As always great reception at front desk!!

Room was clean and the staff was pleasant

Room was clean and the staff was pleasant

Location was great, friendly staff

Location was great, friendly staff

Check in was the best part. We were out way in the gulf coast building that was run down. Elevator doesn’t work, leaking with buckets everywhere, stinks see through doors, bed is so small. Lots more bad reasons I wouldn’t stay there. Lead you to believe breakfast was included but charge you.

Check in was the best part. We were out way in the gulf coast building that was run down. Elevator doesn’t work, leaking with buckets everywhere, stinks see through doors, bed is so small. Lots more bad reasons I wouldn’t stay there. Lead you to believe breakfast was included but charge you.

A/c cooling issues. Room was very hot. Outdated and lighting terrible. Staff and location was great

A/c cooling issues. Room was very hot. Outdated and lighting terrible. Staff and location was great

Great stafff, very helpful and rooms need a little detailed work but overall very nice

Great stafff, very helpful and rooms need a little detailed work but overall very nice

Room and shower were a bit outdated. Morning concierge staff member was terrific, she was very helpful and understanding.

Room and shower were a bit outdated. Morning concierge staff member was terrific, she was very helpful and understanding.

The staff was unfriendly they charged 4 dollars for a coffee and charged us for parking even tho we were there the day prior to an event at NRG stadium

The staff was unfriendly they charged 4 dollars for a coffee and charged us for parking even tho we were there the day prior to an event at NRG stadium

Didn’t have breakfast. Everything else was great.

Didn’t have breakfast. Everything else was great.

The room had a cockroach. The carpet looked grimy. The water from the shower had an odd smell to it. The bathroom ceiling could use a renovation.

Awesome and friendly service. Great spacious and clean rooms

Excellent staff

Front desk staff was very professional and kind.

I had checked in and my room was super hot asked the front desk for a fan and they relocated me the new room was much better and comfortable thank you for the guy that was working the front desk on new year 12/31 will definitely will be back

It’s walking distance to NRG stadium. The staff was wonderful.

No breakfast , pluming issues and no refrigerator in room!

Room showed signs of wear and tear and needed updating. Outside windows needed cleaning. Toilet didn’t flush properly. Bed, pillows, etc., were fine.

This place is great if you want an overnight stay for a Texans game.

Needs a remodel.

Room, small and not what it looked like online.

Was not expecting to pay for breakfast

Dated property, very old

I love that it was clean an especially safe in the parking lot security guard was overlooking the parking lot and it gave me a sense of security and the staff was very friendly rooms were very clean as well definitely will recommend to family and friends 🙌

Yes

I just wish they provided continental breafast but other than that friendly staff a d super clean

.

Excellent!

The staff was nice however the rooms are extremely outdated and damaged. I usually don’t complain, but when we attempted to turn the AC on, it was only blowing air but no cold air. I called the front desk and was told the AC units are off in the entire building because it’s no longer summer. I was shocked at the reply, as we are in Houston TX and weather is unpredictable. I was offered to move to another room with a balcony and leave the door open. I denied the offer due to having small children and putting them at risk of mosquito bites. Will not be staying here again.

Love this place. Been staying here for many years.

Everything is good, but don’t have refrigerator and bottle water.

So I booked my hotel stay months in advance only to get spam messaged the week before that there was an electrical issue and I was being moved to the “sister hotel” at the Wingate… I paid for a suite and got a lousy double bed room without a refrigerator. The halls were dirty, the pool was unusable, and the elevators smelled atrocious and made weird, unsettling noises. It really looked like a hotel that hadn’t been cared for in years.

The room felt neglected. The heater didn’t work. And the hot water took about 30 minutes to reach a temperature that wasn’t freezing.

The power was out and we had to stay at sister property the Wingate. The rooms were old and not fully cleaned. There was just in the back of the toilet seat. The rooms smelled old and damp.

Its good room clean

Perfect

Electrical and hot water issues

Power outage when we arrived, no hot water. Rats in the room

No electricity and no water. Had to leave and stay somewhere else after 5 hours

Electric was in and out Staff was overworked

Hallway lighting was mostly out. Elevator did not work-using the stairs lead to a door to an outside walkway to the parking lot, and it was extremely dark. No key was required to reenter the door. The TV was static on many channels. Next morning had no hot water leaving us unable to shower before the game. You can tell this was once a really nice hotel. It's a shame the condition now. The room itself was clean, but in need of updates. And the one staff person seemed nice. Someone should restore this place.

No hot water. No tv. No lights on our floor on last day. No a/c or heat

The AC was absolutely FREEZING. We turned it up a little and it seemed to get even colder. It would have been a much better sleep had we not thought we were gonna get hypothermia. And i have to add, the breakfast was way overpriced. I paid $35 for us two to have a half stocked small buffet breakfast. No pancakes were available, there was only water and coffee, and it wasnt worth going back for seconds. Best feature is that it is opposite the NRG parking lot. Took us 5 minutes to walk.

No electricity, no elevators and they checked us into a 7th floor room only saying they just experienced a power outage minutes before, nothing has changed in 24 hours and they are blaming energy company and everything around them is working!

There was no electricity in some parts of the hotel all day and the ac and lights inside the room weren’t working much very bad hotel and I wasted money for this! Is unacceptable

Definitely dated hotel but served its purpose. It is close to nrg, walkable for a game. Hotel does charge a parking fee i do not remember seeing on listing.

was ok

No hot water, room was way too cold and I called in the issues and no one came to fix them … so

My room had no hot water and the room was extremely cold, i did try to raise the temp in my room but as much as i had it on 90 degree the room was still way to cold. i did call for them to come check it out but no one came to fix the problem so i left a day early i just couldnt be in a cold room with no hot water to shower. I did try to check out early but the lady in the front refused and stated that my stay will automatically check me out on the day i was suppose too. overall my experience in this hotel was not good for the price we paid for the room.

room was too cold, had to pay for breakfast, they forgot to clean the room, after i told them to do so!

We didn’t know that the property had other buildings, our building was number 4 and there was no elevator. Smelled stuffy in the hallway but the room was ok. There was a balcony but we didn’t use it. The rooms could use a big update and cleaning. We were there for a game at NRG stadium so it was very convenient. We stayed one night.

Staff were slow at check in and seemed unorganized. Charged $30 to park. AC worked well and room was clean.

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We were the only 2 people in the dinning room at 830 in the morning and we had to go to the front desk just to find someone to help us, staff was slow and food was not worth the price and we could have gotten better food and service at IHop.

Room was overall nice. The bathroom could use some updates. Ceiling tiles broken. Bathtub was old.

Loved our suite. We will be returning

Property was good. But my issues was that for the price there was no fridge in the room and the lighting was horrible at night timw in the room.

Room smelled old

Everyone was very pleasant, I will be returning.

Welcomed

Excellent

Old but perfect for a venue at Reliance Stadium 👍

I love to stay where I know it’s going to be clean and safe don’t have to worry about anything!!! Nice place to stay

Building is old. Needs a lot of renovations. They put us in Building B and I dont know why because Building A isn’t even full. We felt like we were the only ones in that building which made it very scary. Bathrooms are dirty and disgusting. You look at the ceiling and it’s dirty and rusted. As soon as you walk in the lobby, it’s smells moldy. Will definitely choose a better hotel if ever I go to Houston.

Staff was friendly. Room was decent. Lighting wasn’t that much and AC fan wasn’t strong. Also the whole hallway on our floor smelt like someone was smoking the first night

It was local to a lot of places, got to walk and experience Houston for the first time! Loved it, amazing food, pool is awesome!, clean and loved it overall! I miss it already 10/10

Was able to walk to the NRG stadium. The hotel was old and dated had a muty smell.

Counters not wiped down . Parking lot had trash

There was a loose step when walking from the entrance to the parking lot, I slipped and fell down. There is no fridge in the room, the bathroom door did not shut. There was a bug in the tub. When eating at the breakfast buffet, we were interrupted by the desk lady trying to grab the check that she had just put down. We hadn’t paid yet, as it had only been 1 minute and we were still eating. Once we put our card down, she was immediately there to take it. It was like all she wanted was the money, and we were still eating!! Terrible.

Excellent

Cool!

I use the app and its been really helpful for our trips we have planned so far.

Very convenient

During our stay it rained and there was a leak in the roof (we were at the top floor) but other than that hotel was a good place to stay. It was walkable distance from NRG Stadium. Only thing was they charge you $30 per parking since it was near the stadium and they remove it from your $100 deposit. Over all stay was good, would recommend.

Beautiful hotel. Furnishings were extremely nice. The bed was so very comfortable! We ate breakfast there one morning and our omelets were very tasty. One night my husband went down to get ice and for dizzy and the desk attendant came quickly and helped him out. Very comforting to know that your staff was so caring.

Everything was nice and clean rooms where perfect the only thing was that it was confusing to get to our room.

Loved it

Pulled up and walked into the lobby. It was very nice and welcoming so I thought we were in pretty great shape. When provided keys and room number, we were put in a building in the back of the property. Door to building would not lock, room was in extremely poor condition, there were bugs and a ton of people with access since they offer paid parking for events. We ended up not staying and just headed back home three hours away.

The room was exactly as described and super clean! I love that the A/C was already on and had the room cool. Staff was extremely accommodating.

I had an amazing stay at this hotel from start to finish. The staff were welcoming, professional, and always ready to help with anything I needed. My room was spotless, beautifully decorated, and had all the little touches that made it feel extra comfortable and luxurious.

Nothing good to say about this place. It’s old and run down. No ice makers worked, the room was unbearably hot, the elevator in building 2 felt and sounded like it was going to fall and there was no inspection certificate posted. It’s musty and they cover up the smell with what smells like dead grandma scent. They sent me to the bar to get ice since all ice machines were broken. The ice from the bar was coated in what I hope was just tajin…. That’s what I told myself it was anyways. (Picture attached, I hope it shows) Nothing about my stay was good from the parking lot, the buildings, the elevator, the room, the lack of good AC, the gross room…. Nothing was good. I didn’t feel safe so I wedged the chair under the door handle and covered the giant gaps under the door with towels. Don’t do it! Stay elsewhere!

The front desk people were sweet, however they don’t mention that breakfast costs money and the rooms (the bathroom) looks run down. No microwave or fridge in the room that we stayed in.

The setting was nice but the back could use some work an bay ou nEd to be have a microwave and refrigerator, almost all places very disappointed that did not however, the staff very nice very helpful the lobby, beautiful restaurants nice room is very clean and nice

Restroom needs a little updating

Amazing rooms, Even more Amazing area for Stadium Shows or Football Games!

The only 3.5 star is the lobby. Once you get back into the rooms everything is old and outdated. Place is clean, but old. Ice machines don’t work, phones in room don’t work, and the rooms don’t have mini fridges.

Awesome and amazing staff

We found bedbugs in our room, they moved us to a different building, and we had bedbugs in that room also. Air conditioning was not working, and building needs to be remodeled.

Staff was very friendly and helpful. Accidentally reserved a room with 2 beds and was switched to a king room with no hassle.

No mini fridge. Tiny shower , no ice on my floor, breakfast didn’t start when they said it would. They didn’t seem to be concerned about anything

Old, dirty shower head and other equipment, roaches in bath, old carpet. Had to walk to other building and third floor for a working ice machine. Old couch and light fixtures, room need updating only thing good is location.

It was quiet and close to our event. It was very clean and staff was helpful

Front desk help was very kind and helpful

The rooms are outdated. The hotel does not accept cash, which forced me to scramble to find an ATM at 4 a.m. to deposit cash into my card, even though the rooms were already paid for. The so-called “complimentary breakfast” was nothing more than juice and cookies, which is misleading at best. While the staff was polite and the property appeared clean, the lack of basic amenities and overall experience was extremely disappointing. I would not be booking here again.

Nice

Friendly and helpful staff. It was nice to have breakfast dining, customer paid dining service, snacks for purchase- were overly expensive. Bed was comfortable, internet service was ok there was no transport access. Pool area was dirty and so

On the otherside the staff always kept a smile and good service

Room was clean and comfortable. When you walked into lobby it did have a smell that was odd. Have stayed before and no smell like that. Parking was free this time but theg tend to want to charge when they have games. Not cool

The property was old.

Very uncomfortable beds, very outdated room.

Rim was clean and spacious will be back

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every room need microwave and refrigerator PERIOD

Nice

The only thing i dont like is they charge us for parking lot $35 when we rent every year w/o any fee

The hidden pet fee was a surprise. $75 fee. The room ceiling looked like it had mold on it.

We had to wait 1.5 hours in line to check in as they only had 3 members off staff on reception. We did mention the bad condition of the room to the reception staff when we checked out but they didn’t seem bothered and asked if we had mentioned it the night before.. no because the place was absolute chaos!! Yes it’s close to the nrg stadium but you’d be better off staying somewhere else

The rooms look run down but they were clean. Our room had no hot water. The front desk quickly provided another room. We have stayed many times at this property and it was under a different management, maybe the new mgmt has not completely renovated.

Something needs to be done for a smoother and quicker check in during peak times.

Hotel itself was ok. The room was clean. Could stand to use an upgrade. But LOVED the proximity to the stadium where we attended a concert.

Bed was comfy. Loved the balcony with the room. If you’re going to nrg stadium this is the place to stay!!!

Very close to the stadium

Hotel room was clean , but the property is very old needs renovation, Check in was fast hotel is very close from restaurants.

Everything was OK. Front desk was helpful. The food was not good. Breakfast buffet food was cold.

Great staff!

A well kept hotel with great service and atmosphere.

Location was great for soccer game. Didn't like we had to pay for parking and that the toilet was soo loud every time we flushed.

No hot water.

Hotel needs upgrading! There was mold on the curtains and bathroom and the room had a bad smell.

My sister and I stayed here for the Beyonce' concert and the front desk staff could not have been more gracious, kind, and funny. When the concert let out, they were swarmed with hot concert goers and the staff was still going strong with humor and good cheer. The property itself is definitely showing its age and could use a facelift, but it was clean.

Very conveniently located for concerts.

This hotel is extremely outdated. They take advantage of the fact that they are next to the NRG stadium. A good upgrade and cleaning is needed!

It was nice

I really like how close we were to NRG Stadium. I did not like that staff won't really helpful when it came to accommodation such as bath towels and locations to throw away our trash.

Great walking distance to venue. Rooms were a little out dated and a little dark. Staff was great though.

Property details say you’ll get one parking spot per room but they charged us $30 for parking when we checked in. Scam.

for the price this place needs an update. The elevators are Janky… It’s just I’m not sure you should pay $300 a night for that room.

The hotel was continently located across the street from NRG, even being in walkable distance. This was great for our weekend as we did not have to Uber and we were able to get back to our hotel quickly with no issues. The hotel did not meet my standard, the hallways smelled like marijuana and our room smelled like mildew. The tile in the bathroom ceiling had holes in it. We also had to pay to park because of “special events.” All though it did not my standards, the staff was friendly and very helpful.

They allowed us to check in early, there is a $35 fee. Also Expedia please add there is a $100 incidental deposit requirement. We were unaware of this until check it, it has since then been refunded. My only thing is the bathrooms could use a little renovation. Maybe it’s because we’re not used to humidity but the room felt humid all the time. However if you need a few days to lay your head down to attend events at NRG this is a great option!

Perfect location to be walking distance to NRG.

We stayed on a sold out night and although the staff was overwhelmed, they were pleasant and quick to respond to requests. The hotel could really use an upgrade. The rooms were well worn in and had very low bad lighting, especially in the bathroom. A room highlight was the comfortable bed!

First I noticed that the day of my stay rooms were priced significantly lower than when I initially booked, like $400 lower but whatever. The first room we stayed in, the water wouldn’t get hot in the shower, and one of the drop ceiling tiles were missing above the shower and that’s honestly gross. They ended up moving our room to the other side of the building where it was honestly worse. That entire side of the building smelled moist and moldy. Ceiling tiles were rusty and there were cracks all over the ceiling in the “new” room. On the last night, in the middle of the night, the curtain detached from the ceiling screw or whatever and scared the crap out of us! If I had known it’d be like this I definitely wouldn’t have booked! I chose this room out of convenience because I was here for the concert and I’m sure they knew people would, which is why they hiked up the prices knowing that the property wasn’t hardly worth the cost.

Great location for attending NRG event. Not a long walk at all, 10 minutes nice hotel

The only good thing about the property was its location and the fact that a hotel guest has to pay to park is ridiculous. The staff was rude and downright in a bad attitude I will not be going there again

5 hour long line to check in which made people late for the concert. Not clean, no fridges or microwaves in the room. Just janky things all around not fixed

Great location close to NGR stadium, the hotel is dated, needs renovation

To see what I saw. We waited in line in a HOT lobby for 2 hours. I walked into my HOT hotel room at 5:57. We changed and tried to freshen, but there was no time. I spent 1200$ on concert tickets and missed the opening act of the concert. They have concerts here all the time and this hotel was NOT prepared. We returned from the concert around 12am to a HOT hotel room. I called the desk and they said they would send someone, they never did. This hotel is ancient but we stay there anyway because of convenience. We will never stay here again. This was an absolutely horrendous stay. They sell parking to concert goers, so guests have to drive around praying to find a spot.

Took over an hour and a half to check in. Super hot in the lobby while waiting. Receptionist completely ignore my request to be on the same floor as my friend. When we got to our room & took a shower there was no hot water & no soap to wash your hands. Air vent would not turn off so it made noise all night long.

I would give it zero stars if that was an option. 3 hrs to check in. No AC in waiting room with 100 degree temps outside. Finally get to counter and was charged 30 extra dollars for parking that was never advertised. Finally get to room and no hot water or water pressure. Was hours late for event across the street at NRG stadium.

Very inconvenient! We picked this hotel to be close to the NRG Stadium for a Morgan Wallen Concert. It took 2 hours to check in to our room. There was no A/C is part of the lobby in which we had to wait in line to check in. Our room would not cool down, it was tolerable but something was definitely wrong with the a/c. The next morning the shower had no hot water and would cut on/off.

The property is within walking distance to the NRG Stadium. I had two rooms and wanted to use a different card and was told I couldn't because I had already paid but when he needed my card for the "deposit" he ran the card for the full amount for both rooms. Then our rooms were in two different buildings and when I questioned it, he said, "we are busy". I booked these rooms 6 months ago. If you reserve multiple rooms, they should at least be on the same floor. The rooms were very "musty" smelling. The whole place could use an overhaul. The site also said free parking but when we got there, we were charged $30 because there was a function. Overall, I will not stay here again.

We went up Saturday on June 21. I was a little scared after reading some reviews, but I felt safe and comfortable. The room was ready early and the kind lady at the desk checked us in. She was so sweet and friendly. The room was clean. The walk from the stadium was perfect and I felt safe coming back.

The only reason it gets one star is because of how close it was to the venue. The check in took over an hour. Which you’d think the hotel would’ve prepared for- being that such a huge artist was playing .5 mile down the road. They were allowing 3rd party to charge for parking. So while I paid SIX HUNDRED DOLLARS to stay at this bottom of the barrel hotel, we couldn’t even find a decent parking spot. And then the fact we had to pay $30 additional at check in for parking. The hotel was so trashy. Never ever ever again.

Small bathroom and low water pressure. Bed comfortable.

The hotel is conveniently located within walking distance to NRG stadium. However the property needs SEVERE upgrading for the pricing they charge. Our room had a broken toilet flushing mechanism and a very slow draining sink. We called the front desk for assistance but they did nothing to fix it. They offer nothing complimentary. They charge $30 p/car for parking. And allow event parking on the property. The staff looks like they are hard workers but severely under paid. Pool looked clean.

For staying by NRG stadium is the only reason to stay at this hotel! From old outdated rooms, no hot water, no water pressure, mold on the old drop down ceiling tiles. The toilet took a year to flush, the bar never had any wine, everything was we ate out of it for two days. The restaurant which it is not was breakfast for $20 a person for nothing, I got charged and only eat meat for 3 sausage and a few bacon pieces. Total ripoff! Took us over an hour just to check into our room, no towels at the pool! The entire hotel is outdated and charging $40 to concert goers leaving us hotel guests no where to park! $500 for two days and no food nearby, the ones nearby were a 3 hour wait. Barely any food at the bar which of course was out of everything. Bring your own wine ladies, they had no good wines left on a Friday and out the whole weekend. Poorly ran hotel!

Bathroom was really small

If you are looking for convenience to attend a function at NRG, this is a good place but it’s not a 4 star hotel. Would be much nicer with a good renovation.

This was by far hands-down the worst hotel I have ever stayed at. I warned anyone to never ever ever go here. The customer service is terrible. They gaslight you and act like they’re going to try to fix the issues. We had hot water issues air-conditioning not cold. The rooms were full of mold. The shower knobs were falling off Hands-down. The worst hotel I have ever stayed at and I have stated a few hotels with roaches I would rather sleep with the roaches, then deal with the customer service and just how nasty this hotel is be warned never ever ever stay here.

Was charged $60 to park even thought we spent almost $500 for our room for 2 nights, AC was not working and had to requests for it to be looked at twice, could never get front desk on the phone, after multiple request for more towels we ended up having to track down a housekeeping cart ourselves.

Great location if you attending an event at NRG, quick walk. Restaurant and bar was a nice addition. Overall, the hotel could you a refresh, but everything we needed for a weekend trip

Check in took two hours. It was so hot in the lobby. They were short staffed for a sold out concert night at NRG. Our room had no AC. We called twice. Then when to front desk twice. No one came to fix it. We had to leave hotel. This place is awful.