WoodSpring Suites Houston 288 South Medical Center

The wifi was cutting in and out alot

Exceptional

I stayed here for 10 days and since day one I couldn’t wait for the end of my trip. The day I checked in I had to wait 1hr 20 minutes for someone to come check me in. When he showed up he said sorry I went in the shower when you called, I am not sure if you’re on duty to take showers? My total reservation amount from Expedia didn’t match the total charged by the hotel there is about $50 more. They use a cleaning chemical smells really bed to the point you wake up light headed.

I did not have a chance to eat breakfast. The location was nice and clean. The only thing I did not like was, I was assigned on the 2nd floor. The guest on the third level had children and they were running back and forth making a lot of noise during late hours. I think that should be addressed when guest arrive, to respect other guests with a certain tone and a certain time of night. Invest in security guards at night. Other than that I was happy Also I am a member of AARP, I could not take advantage of my plan when i checked in. I was told I had to call a 1-800 number. Everywhere else I visit they would scan my AARP card and I wouldn’t have a problem. I suggest that your company look into that to better assist those with the AARP membership. Thanks

Bad

Very good

Nothing ghetto experience full of weed smoke Forgot soap they didn’t have any soap

The room itself was absolutely awful. It was not clean, not fully functional, and looked like it had been barely maintained for years. The sink in my room was broken, several things appeared damaged, and the room had this dark, gloomy energy that made me want to leave immediately. I honestly could not relax the entire stay because everything felt dirty and uncomfortable. For a hotel that advertises itself as an extended stay property, you would think basic cleanliness and functionality would be the bare minimum, but apparently not here. What made the experience even worse was the staff. Completely unhelpful, dismissive, and honestly incompetent. Any concerns I brought up were either ignored or handled with zero urgency or professionalism. Customer service clearly does not exist at this location. Instead of trying to make things right, they acted as if guest complaints were an inconvenience. I am honestly shocke

Nothing ghetto experience full of weed smoke Forgot soap they didn’t have any soap

Had to wait for some clean towels all day unacceptable

Room was not what i reserved staff was unhelpful and the door to my room would not even shut

We had a very hard time me and being disabled. The elevators did not work. We had to leave the next day and I did get did not get a refund only stayed one day have a room for two and as I was leaving, they were getting the elevators fixed. I don’t do well with any stairs.

Bad

Didn’t mention it was an extended stay

Exceptional

Do not stay here. Nothing works, minimal staff, my refrigerator had rust stains all over it.

Nothing it was a nightmare room wasn't clean food still in the microwave. An smell like smoke the whole 2floor Everything was bad

Nothing it was a nightmare room wasn't clean food still in the microwave. An smell like smoke the whole 2floor Everything was bad

Nothing I got scammed so nothing

Very good

I had to kill a number of roaches in my room and when I ask staff to sort it or move me room nothing was done The customer service the hygiene of the room

Did not feel safe

i was staying here for work at the houston rodeo like i have been for the past 2 years the hotel was ready when i arrived i always recommend first floor it’s easy access the wifi is not the best but will work the kitchen amenities were good everything worked it was easy to use the washer and dryer since they have a app for it the weight rooom is not big but will do the job i never had security issues 🙏 i would definitely recommend this hotel especially if your staying long term

fairly clean good working ac Long check in, waited about 45 minutes before i was even helped or acknowledged. I was set to check out at 11am but was rudly awakened by front desk pounding on the door at when even tried to enter the room but luckily the security latch was locked just to ask if we were still checking out at 11.. which to me was out of line and invasive.

fairly clean good working ac Long check in, waited about 45 minutes before i was even helped or acknowledged. I was set to check out at 11am but was rudly awakened by front desk pounding on the door at when even tried to enter the room but luckily the security latch was locked just to ask if we were still checking out at 11.. which to me was out of line and invasive.

It was a prime location for the rodeo. The staff member who check me in was super rude. My room smelled like a cat had been in there for years. It was terrible! The bed was so small and hard it was like sleeping on the floor.

It was a prime location for the rodeo. The staff member who check me in was super rude. My room smelled like a cat had been in there for years. It was terrible! The bed was so small and hard it was like sleeping on the floor.

Parking was safe . Bed

Bad

Not accommodative

Bed was comfortable and location was not too far from where we needed to go Nothing major close by. Room smelt like cigarettes, restroom wasn't clean... appeared to be a quick wipe down. Hall reeked of weed. TV did not work and was never fixed, room also stayed humid the entire time.

Nothing major close by. Room smelt like cigarettes, restroom wasn't clean... appeared to be a quick wipe down. Hall reeked of weed. TV did not work and was never fixed, room also stayed humid the entire time.

Very good

Check-in was quick and clear. But for a double queen room with two guests (my 16-year-old son and me), we were given one key card. I've never seen that before. The room was okay and had a kitchenette, but no dish soap -- just a dishwasher tablet (overkill for the one fork I used). No iron or ironing board. No hand towels. No soap and shampoo dispensers in the shower. No closet doors. No phone. No USB ports. The A/C squealed like it had rodents living in it. The TV setup felt straight out of 1985 with the slow-scrolling cable guide. My son missed the name of a movie and had to wait for the entire channel list to cycle back around. In 2026, why are we still doing this instead of smart TVs with streaming access? The Wi-Fi barely worked -- maybe five good seconds every fifteen minutes. I ended up driving to Walmart for an HDMI cable and used my phone hotspot just to stream. No "Do Not Disturb" sign meant a 7:45 a.m. knock from housekeeping looking for a towel request that wasn't mine. Then came three hours of hallway maintenance noise, ending just before checkout. Hotels shouldn't feel like anxiety endurance tests. This place had potential, but too many avoidable issues made it hard to relax -- especially at this price point. Wouldn't return.

Check-in was quick and clear. But for a double queen room with two guests (my 16-year-old son and me), we were given one key card. I've never seen that before. The room was okay and had a kitchenette, but no dish soap -- just a dishwasher tablet (overkill for the one fork I used). No iron or ironing board. No hand towels. No soap and shampoo dispensers in the shower. No closet doors. No phone. No USB ports. The A/C squealed like it had rodents living in it. The TV setup felt straight out of 1985 with the slow-scrolling cable guide. My son missed the name of a movie and had to wait for the entire channel list to cycle back around. In 2026, why are we still doing this instead of smart TVs with streaming access? The Wi-Fi barely worked -- maybe five good seconds every fifteen minutes. I ended up driving to Walmart for an HDMI cable and used my phone hotspot just to stream. No "Do Not Disturb" sign meant a 7:45 a.m. knock from housekeeping looking for a towel request that wasn't mine. Then came three hours of hallway maintenance noise, ending just before checkout. Hotels shouldn't feel like anxiety endurance tests. This place had potential, but too many avoidable issues made it hard to relax -- especially at this price point. Wouldn't return.

Exceptional

Nothing. I didn’t even get my key to get in my room. The whole place was closed. And I couldn’t talk to anyone about getting a key for the room. Made multiple calls and couldn’t get in touch with anyone. It’s the worst experience I’ve had. I will never book here again. I knew it was a bad sign when I tried to book the first room and it didnt go through. Should’ve went with my gut and not booked there! Trash trash trash! EVERYTHING!

Nothing. I didn’t even get my key to get in my room. The whole place was closed. And I couldn’t talk to anyone about getting a key for the room. Made multiple calls and couldn’t get in touch with anyone. It’s the worst experience I’ve had. I will never book here again. I knew it was a bad sign when I tried to book the first room and it didnt go through. Should’ve went with my gut and not booked there! Trash trash trash! EVERYTHING!

The hotel was empty my flight got in early

Staff was never at the front desk I had to find a ganitor to go get someone for the front desk and when she did get him he still didn’t come so she had to get him again and he finally came with a attitude. We needed toilet paper a staff member told us we have to go out and buy our own and they don’t give out toilet paper.

Staff was never at the front desk I had to find a ganitor to go get someone for the front desk and when she did get him he still didn’t come so she had to get him again and he finally came with a attitude. We needed toilet paper a staff member told us we have to go out and buy our own and they don’t give out toilet paper.

My check in was late due to flight being delayed so finally got there around midnight then waited at least 30 mins on someone to show up to get my key, got to my room that smelled really bad so I asked for a new room and was denied by the sleeping front desk attendant, I asked for a refund and also was denied I left the place and got a room elsewhere, worst place ever

My check in was late due to flight being delayed so finally got there around midnight then waited at least 30 mins on someone to show up to get my key, got to my room that smelled really bad so I asked for a new room and was denied by the sleeping front desk attendant, I asked for a refund and also was denied I left the place and got a room elsewhere, worst place ever

Didn’t provide clean towels even when paid for a new day Small

This place has roaches in the bathroom and kitchen Roaches crawling in my living space. All sizes

Staff

The property was horrible. You have to call to sign out an iron & the iron board was broke. You can only get towels during a certain time. The guy named Zach has a horrible attitude. The elevator went out & I was on the 4th floor. I have degenerative disc disease & had to climb 4 flights of stairs. The bathroom door didn’t shut.

Rude staff

Rude staff

Guest and staff

Guest and staff

I love your service

I love your service

My room was clean but the freezer never got cold enough freeze water for ice. That was the only issue, but we were close enoigh to a gas station to buy ice when needed.

My room was clean but the freezer never got cold enough freeze water for ice. That was the only issue, but we were close enoigh to a gas station to buy ice when needed.

They stay was good. Only thing is that we were on the 2nd floor and that’s the pet floor so the hallway smelled like dog poo. Also they have a two burner stove top but if you cook bacon the fumes from the bacon set off the fire alarm twice while we stayed there. Other than that it was a pretty good stay.

They stay was good. Only thing is that we were on the 2nd floor and that’s the pet floor so the hallway smelled like dog poo. Also they have a two burner stove top but if you cook bacon the fumes from the bacon set off the fire alarm twice while we stayed there. Other than that it was a pretty good stay.

Before making the reservation, I was hesitant, but I still went ahead and reserved it when we arrived at the hotel I thought about the reviews and it didn’t do justice. The hotel was perfect. The hotel was clean actually smelled very clean. Our room was spotless. The staff the staff was awesome. Every time we passed by there them they would greet us. Everything about the hotel is great and I highly recommend it.

Before making the reservation, I was hesitant, but I still went ahead and reserved it when we arrived at the hotel I thought about the reviews and it didn’t do justice. The hotel was perfect. The hotel was clean actually smelled very clean. Our room was spotless. The staff the staff was awesome. Every time we passed by there them they would greet us. Everything about the hotel is great and I highly recommend it.

The location fit our need for 1 night. But we will never stay here again. $50 pet charge but no dogs on the elevator. Pet rooms on the second floor. No hand towel. No iron. Only one bar of soap, no shampoo or conditioner. No coffee maker.

Good

Good

Great!!

Great!!

Customer service was good but room has a funny smell and you have to pay for normal hotel services

Customer service was good but room has a funny smell and you have to pay for normal hotel services

You get one towel a day after 3 and thats if some are avaliable

You get one towel a day after 3 and thats if some are avaliable

Nice staff, needs a bit of updating/ repairs, clean but there were some roaches and beware of the "Linen service charge of per week $24.57".

Nice staff, needs a bit of updating/ repairs, clean but there were some roaches and beware of the "Linen service charge of per week $24.57".

Kitchen had everything needed... Has washing machine, and dryers that Work...

Kitchen had everything needed... Has washing machine, and dryers that Work...

Staff was rude and locked my wife and daughter out of their room.

Staff was rude and locked my wife and daughter out of their room.

The room smelt like weed, mold in the shower and on the walls, restroom door wouldn’t close, and had to wait 40 mins for a room to be cleaned when I was checking on at 9:00pm.

The room smelt like weed, mold in the shower and on the walls, restroom door wouldn’t close, and had to wait 40 mins for a room to be cleaned when I was checking on at 9:00pm.

It was nice for my first time & convenint for what i was down for.

It was nice for my first time & convenint for what i was down for.

Clean room, friendly staff and it was easy to acces the highway and shopping centers

Clean room, friendly staff and it was easy to acces the highway and shopping centers

Positives: room was quiet. Refrigerator was cold. Negatives: check-in (with no one in line) was slow - nearly 15 minutes even with a pre-paid advance registration. kitchen had no coffee/tea maker. Room HVAC worked, but was damp / musty with high humidity. Shower door wouldn't close completely. No soaps/shampoos/lotions in the bathroom. Lobby desk/ office was closed (with roll-down security wall locked in place) at 8 am to check-out.

Positives: room was quiet. Refrigerator was cold. Negatives: check-in (with no one in line) was slow - nearly 15 minutes even with a pre-paid advance registration. kitchen had no coffee/tea maker. Room HVAC worked, but was damp / musty with high humidity. Shower door wouldn't close completely. No soaps/shampoos/lotions in the bathroom. Lobby desk/ office was closed (with roll-down security wall locked in place) at 8 am to check-out.

It smelled immensely, the entire building. The room was musty and filthy. I left immediately after check out, couldn't stay there.

N/a

N/a

LOVE LOVE LOVE IT

LOVE LOVE LOVE IT

The hotel used to be nice but now seems a bit run down but good for the price

The hotel used to be nice but now seems a bit run down but good for the price

Located in a central place. No elevator.

Very friendly

Very friendly

A staff was very disrespectful and should not work with people

Rooms were decent, staff are wonderful. However the elevator stopped working causing a huge inconvenience for everyone, and you couldn't enter through the side doors.

Rooms were decent, staff are wonderful. However the elevator stopped working causing a huge inconvenience for everyone, and you couldn't enter through the side doors.

location and cost 1 room I had smelled like urine maybe some urinated in a/c another room like roach spray

location and cost check in could earlier check out could be 12:00 at least room had urine odor

Poor cleaning, tv not working properly, when I asked for extra towel I was told that "we don't do that." I will not stay there again.

Poor cleaning, tv not working properly, when I asked for extra towel I was told that "we don't do that." I will not stay there again.

Absolutely nothing No a/c, room smells like death, staff bad, old blood on towel, the list goes on.

It was clean but had a mold smell. They need to update the furniture . My room had torn furniture in it, and the bedding smelled like mildew. The hallways need new carpet . It's a nice hotel but needs some upgrades

I would not stay at this hotel ever again they didn’t have the cart for me to bring my stuff up to the room so I ended up having to bring it all the way to the 3rd floor by hand one at a time luckily I had help from some of the other guests I didn't have any help when I left and the cart was still not down there 7 days later when I checked out so I was forced to have to carry it all my items down by myself with no help at all the kitchen was missing certain items and they did not do any sort of housekeeping at all after a long day out I came to my room to it locked and when I found out the reason I was pissed becuz I was hit with a $25 linen fee which I’ve never had to pay for at any hotel let alone them locking me out of the room for it and it happened to be the day before I check out which I felt was jus insane the people at the front desk were unprofessional in every manner and provided very little help jus an overall bad experience I wouldn’t recommend the hotel to anyone

I would not stay at this hotel ever again they didn’t have the cart for me to bring my stuff up to the room so I ended up having to bring it all the way to the 3rd floor by hand one at a time luckily I had help from some of the other guests I didn't have any help when I left and the cart was still not down there 7 days later when I checked out so I was forced to have to carry it all my items down by myself with no help at all the kitchen was missing certain items and they did not do any sort of housekeeping at all after a long day out I came to my room to it locked and when I found out the reason I was pissed becuz I was hit with a $25 linen fee which I’ve never had to pay for at any hotel let alone them locking me out of the room for it and it happened to be the day before I check out which I felt was jus insane the people at the front desk were unprofessional in every manner and provided very little help jus an overall bad experience I wouldn’t recommend the hotel to anyone

IF YOU BOOK FOR 28 days which is what this app allows and not 30 days , night staff awaits for you to get down to your last (2) days of stay to tell you : A) the rate you paid here isn’t their rate B) fees when you’re leaving because no one told you th linen you returned & borrowed over time cost or to pay $1 for tissue at the desk. Everything is a cost !

IF YOU BOOK FOR 28 days which is what this app allows and not 30 days , night staff awaits for you to get down to your last (2) days of stay to tell you : A) the rate you paid here isn’t their rate B) fees when you’re leaving because no one told you th linen you returned & borrowed over time cost or to pay $1 for tissue at the desk. Everything is a cost !

It was dirty, had roaches and the bed sheets were dirty with hair in the blankets

None

We got there and doors were lock and nobody was at the front desk, I had to call and when they finally answered they couldn’t gives exact directions on where was the front desk, when we found it, he finally open the door and open the window for the front desk. Was rude and didn’t explain where the elevator was or where was our room. Building was hot all over. Room ac didn’t cool off enough and because of the conditions we had to leave at 5am, room temp was unbearable. When we were trying to return the room key the frond desk was closed and when I called he took again forever to answer and told me just to leave the keycard by the window. When we were leaving also it was a random man sleeping in the lobby and when he heard us he got up and look at us and walk out. This was our worst experience. I’ll appreciate if a refund will be issued to us for the horrible experience and also we didn’t even get to rest to continue our trip. Please I’ll appreciate if we get our money back. Thank you

We got there and doors were lock and nobody was at the front desk, I had to call and when they finally answered they couldn’t gives exact directions on where was the front desk, when we found it, he finally open the door and open the window for the front desk. Was rude and didn’t explain where the elevator was or where was our room. Building was hot all over. Room ac didn’t cool off enough and because of the conditions we had to leave at 5am, room temp was unbearable. When we were trying to return the room key the frond desk was closed and when I called he took again forever to answer and told me just to leave the keycard by the window. When we were leaving also it was a random man sleeping in the lobby and when he heard us he got up and look at us and walk out. This was our worst experience. I’ll appreciate if a refund will be issued to us for the horrible experience and also we didn’t even get to rest to continue our trip. Please I’ll appreciate if we get our money back. Thank you

Great and friendly front staff. Great rate for a long term stay. Rooms are clean and kitchnette is very good. The flooring is cleaning.

Great and friendly front staff. Great rate for a long term stay. Rooms are clean and kitchnette is very good. The flooring is cleaning.

When i arrived staff obviously doesnt want to be here .key didnt work ...so i called and dailef 500 as is states ...addinent once sounding sleepy . Told me to to try the "other" doorsand if that doesnt work call back... ....im confused at this this point buy its bren a lonh day . So i walk around the building 2 orher doors dont open ...so no phone had to walk to the original door to call ....then the roomi just want to up load the pictures. Feel like im bothet the night guy anyway

When i arrived staff obviously doesnt want to be here .key didnt work ...so i called and dailef 500 as is states ...addinent once sounding sleepy . Told me to to try the "other" doorsand if that doesnt work call back... ....im confused at this this point buy its bren a lonh day . So i walk around the building 2 orher doors dont open ...so no phone had to walk to the original door to call ....then the roomi just want to up load the pictures. Feel like im bothet the night guy anyway

No Wi-Fi, no breakfast, you have to go down to get towels, they don’t clean the rooms daily and they don’t make up they beds, their were hole in bathroom door, leather on chairs peeling, I don’t like extended stays it’s because it wasn’t to my standard of cleanliness… I will never go to another extended stay!

No Wi-Fi, no breakfast, you have to go down to get towels, they don’t clean the rooms daily and they don’t make up they beds, their were hole in bathroom door, leather on chairs peeling, I don’t like extended stays it’s because it wasn’t to my standard of cleanliness… I will never go to another extended stay!

It’s was quite safe and cool

It’s was quite safe and cool

Bed was comfortable and really soft pillows.

Bed was comfortable and really soft pillows.

The place was very clean and the staff was very friendly and professional. I will book another stay soon!

The place was very clean and the staff was very friendly and professional. I will book another stay soon!

The location was very convenient. Everything was really close by. It took way too long to check us in. No shampoo or Iron, and the hallway had an unpleasant smell

Despite the bad reviews shown here, it was a pleasant stay and I enjoyed my time. No issues whatsoever. Past front desk hours, you can only get in the building with your key card which gives a safer experience. Fairly priced and will definitely stay here again.

Despite the bad reviews shown here, it was a pleasant stay and I enjoyed my time. No issues whatsoever. Past front desk hours, you can only get in the building with your key card which gives a safer experience. Fairly priced and will definitely stay here again.

Person over stomped and jumped all night waking up my kids and myself throughout the night and morning. Even after staff called they wouldn’t stop. The worst experience was when I went to extend my room for an extra night and was told by a staff member named ANGIE that I would have to pay my original price from check in that included taxes! Something I have never done. Even argued me down that you can’t extend a room without taxes , even though I’ve done just that multiple times!!! I refused and me and my children left. Needs better training working check-in. UNACCEPTABLE

Person over stomped and jumped all night waking up my kids and myself throughout the night and morning. Even after staff called they wouldn’t stop. The worst experience was when I went to extend my room for an extra night and was told by a staff member named ANGIE that I would have to pay my original price from check in that included taxes! Something I have never done. Even argued me down that you can’t extend a room without taxes , even though I’ve done just that multiple times!!! I refused and me and my children left. Needs better training working check-in. UNACCEPTABLE

On first glance, the room was fine. As we keep staying, I started noticing molds in the shower, and saw baby roaches about 4 times during my stay. They come from the bed frame, AC, and in the wall cracks. I even saw one crawling on THE BED during my last day there. The bed was also making me itchy and I had bug bites. It was so gross.

On first glance, the room was fine. As we keep staying, I started noticing molds in the shower, and saw baby roaches about 4 times during my stay. They come from the bed frame, AC, and in the wall cracks. I even saw one crawling on THE BED during my last day there. The bed was also making me itchy and I had bug bites. It was so gross.

There was one lady that helped with check in that was very kind and stepped in to help everyone because the other two people working the front fought with multiple groups trying to check in

There was one lady that helped with check in that was very kind and stepped in to help everyone because the other two people working the front fought with multiple groups trying to check in

Oh gosh where do I start? The staff? LOVELY! The property? LOVELY! CLEANLINESS? LOVELY. Absolutely LOVELY! The property manager was amazing I can’t remember her name but my gosh was she amazing at handling business! The lobby attendant was amazing also we stayed for the Beyoncé Cowboy Carter Tour… the amount of time these girls were willing to put in for us to make sure we were safe while attending events around Houston should be illegal! I was very adamant about coming to this property because of the reviews but turned out it was lies. 100% will be coming back here for my next trip to Houston! Thank you girls so much for everything you guys did to make sure we had a great stay and perfect trip!

Oh gosh where do I start? The staff? LOVELY! The property? LOVELY! CLEANLINESS? LOVELY. Absolutely LOVELY! The property manager was amazing I can’t remember her name but my gosh was she amazing at handling business! The lobby attendant was amazing also we stayed for the Beyoncé Cowboy Carter Tour… the amount of time these girls were willing to put in for us to make sure we were safe while attending events around Houston should be illegal! I was very adamant about coming to this property because of the reviews but turned out it was lies. 100% will be coming back here for my next trip to Houston! Thank you girls so much for everything you guys did to make sure we had a great stay and perfect trip!

Great place

Great place

This is one of the worst places I have stayed. It gives off clean environment but it’s not. It’s a lot of drugs users and ghetto people that stay here. You have small dogs to huge Rottweilers. You have to pay for clean linen. I have never ever paid for clean towels and sheets. Never again.

This is one of the worst places I have stayed. It gives off clean environment but it’s not. It’s a lot of drugs users and ghetto people that stay here. You have small dogs to huge Rottweilers. You have to pay for clean linen. I have never ever paid for clean towels and sheets. Never again.

Front desk closed most of the day. Elevator smelled, carpet smells old and needs to be vacummed and steamed.

Front desk closed most of the day. Elevator smelled, carpet smells old and needs to be vacummed and steamed.

Jst wish they had either a pool or breakfast other than that quiet & clean.

Jst wish they had either a pool or breakfast other than that quiet & clean.

Did not even stay here. Just left my room to go somewhere else.

Did not even stay here. Just left my room to go somewhere else.

Booked handicap room but was told it is not booked

Booked handicap room but was told it is not booked

Wouldn’t go back

Wouldn’t go back

I was told that I would

I was told that I would

Overall wouldn't recommend for the price. Liked that I could check in early, with an extra fee. At first glance seemed cleaned but the room had such a high humidity that the floors and walls were constantly wet. Showered Friday night and the towels never dried. Asked for extra towels on Sunday evening and was told there was no clean towels......

Overall wouldn't recommend for the price. Liked that I could check in early, with an extra fee. At first glance seemed cleaned but the room had such a high humidity that the floors and walls were constantly wet. Showered Friday night and the towels never dried. Asked for extra towels on Sunday evening and was told there was no clean towels......

The front desk staff was terrible and un respectful

The front desk staff was terrible and un respectful

I had no issues and was able to call the 24 hour staff to check in when I got off work

I had no issues and was able to call the 24 hour staff to check in when I got off work

I reserved 2 rooms. The first room had a bathroom door that was broken. The second room was a little bit better. The rooms smelled smoky also. If I had to choose this property again, I wouldn’t.

I reserved 2 rooms. The first room had a bathroom door that was broken. The second room was a little bit better. The rooms smelled smoky also. If I had to choose this property again, I wouldn’t.

Felt very safe. Loved the full kitchen, it felt very homely. I will say I gave it 3 stars because the following morning I seen a baby roach in the bathroom. I absolutely hate roaches. Yuck! Ruined my whole experience!

Felt very safe. Loved the full kitchen, it felt very homely. I will say I gave it 3 stars because the following morning I seen a baby roach in the bathroom. I absolutely hate roaches. Yuck! Ruined my whole experience!

No ice machine

No ice machine

It was good

It was good

The furniture in the rooms is damaged/broken and the staff seems as if they could care less. The chairs look like someone ripped them up on purpose or was smoking and caused a fire in the chair.

The furniture in the rooms is damaged/broken and the staff seems as if they could care less. The chairs look like someone ripped them up on purpose or was smoking and caused a fire in the chair.

Staff

Staff

The front desk was very helpful. The room wasn’t the best.

The front desk was very helpful. The room wasn’t the best.

Me back . This repeated for 2 more times never once a phone call back. I had go doen to front desk then i was told a couldn't get maintenance tell Monday . It was Friday evening . I asked to be move to a another room. She said it was against thier policy. To have customer to change rooms ask to speak to upper manager then i was told it would be more money to move into another room. They run this place. Like thier customer are homeless transients. Dont waste your time with this place. Upper management dont give a hoot

Me back . This repeated for 2 more times never once a phone call back. I had go doen to front desk then i was told a couldn't get maintenance tell Monday . It was Friday evening . I asked to be move to a another room. She said it was against thier policy. To have customer to change rooms ask to speak to upper manager then i was told it would be more money to move into another room. They run this place. Like thier customer are homeless transients. Dont waste your time with this place. Upper management dont give a hoot

It was very nice and comfortable

It was very nice and comfortable

Showed up and nobody at the front desk

Showed up and nobody at the front desk

I never stairs because I couldn’t book in check in time was too late before I had to be at work

I never stairs because I couldn’t book in check in time was too late before I had to be at work

Front desk closes at 9pm you have to call to get in the building

Front desk closes at 9pm you have to call to get in the building

Good location and nice facility

Good location and nice facility

We really liked her stay but we did kind of cheap. He always had asked for toilet paper and then if you wanted extra towels, they want you to pay for so some of the little things like that I didn’t like.

We really liked her stay but we did kind of cheap. He always had asked for toilet paper and then if you wanted extra towels, they want you to pay for so some of the little things like that I didn’t like.

I didn’t know it was that type of hotel, I’ve stayed at extended stay apt/ style hotels and this one did not meet my expectations. Although the hotel was very clean on the outside and outside of the rooms, the rooms were pretty bad. Modern, yet filfthy. A roach fell from the ceiling onto my hair curler. It was plenty of other roaches too. You have to pay for towels which I was never informed of in the beginning or I would’ve utilized the first set of towels they gave me, they don’t clean the room but offer brooms and dustpans but no other cleaning products.

I didn’t know it was that type of hotel, I’ve stayed at extended stay apt/ style hotels and this one did not meet my expectations. Although the hotel was very clean on the outside and outside of the rooms, the rooms were pretty bad. Modern, yet filfthy. A roach fell from the ceiling onto my hair curler. It was plenty of other roaches too. You have to pay for towels which I was never informed of in the beginning or I would’ve utilized the first set of towels they gave me, they don’t clean the room but offer brooms and dustpans but no other cleaning products.

Equivalent to what you are paying for.

Equivalent to what you are paying for.

We stayed 4 nights and it was quiet, convenient and clean. The staff was nice and helpful.

We stayed 4 nights and it was quiet, convenient and clean. The staff was nice and helpful.

Everyone was nice and super friendly. Noby at the front desk especially was very professional and super helpful. I had a great experience.

Everyone was nice and super friendly. Noby at the front desk especially was very professional and super helpful. I had a great experience.

They refused to give me a refund after my room was infested with roaches

They refused to give me a refund after my room was infested with roaches

The room was supposed to be non-smoking but it smelled like cigarettes when I first walked in and I thought it was supposed to be no smoking in the room. Employees need to make sure nobody is smoking in their rooms.

The room was supposed to be non-smoking but it smelled like cigarettes when I first walked in and I thought it was supposed to be no smoking in the room. Employees need to make sure nobody is smoking in their rooms.

Great place to stay

Great place to stay

The lady that check me in acted like it was an inconvenience for me to be checked in. She was rude and talked on the her personal phone while checking me in.

The lady that check me in acted like it was an inconvenience for me to be checked in. She was rude and talked on the her personal phone while checking me in.

Room did not look like pictures and the fridge was ugly

Room did not look like pictures and the fridge was ugly

I enjoyed my stay. Kinda wanted to stayed longer 😕

I enjoyed my stay. Kinda wanted to stayed longer 😕

Good

Good

Muy mal servicio no te cambian las tuallas y si quieres más al siguiente día te cobran $3 dólares extras no ay plancha para planchar la ropa quieren que uno saque la basura de los cuartos porque ellos tienen servicio de limpieza al día siguiente así que te tocará ti solo lavar las sábanas y lavar tus toallas no lo recomiendo de desayuno solo ofrecen café caliente.

Muy mal servicio no te cambian las tuallas y si quieres más al siguiente día te cobran $3 dólares extras no ay plancha para planchar la ropa quieren que uno saque la basura de los cuartos porque ellos tienen servicio de limpieza al día siguiente así que te tocará ti solo lavar las sábanas y lavar tus toallas no lo recomiendo de desayuno solo ofrecen café caliente.

The Manager Makes the guest and staff feel uncomortable. The hotel is fine, needs small improvements

The Manager Makes the guest and staff feel uncomortable. The hotel is fine, needs small improvements

Fraud !! Don’t book here I arrived to lobby closed and no body to help check in . They over book there rooms . Do not book here they scam you .

Fraud !! Don’t book here I arrived to lobby closed and no body to help check in . They over book there rooms . Do not book here they scam you .

There was no bathroom door in my room. It was very uncomfortable. I found out that there was not a bathroom door for over a year. The staff was wonderful and accommodating. It’s unfortunate that management was not more supportive of the stellar people they hired.

There was no bathroom door in my room. It was very uncomfortable. I found out that there was not a bathroom door for over a year. The staff was wonderful and accommodating. It’s unfortunate that management was not more supportive of the stellar people they hired.

The elevator was out of order. The stairs had to be utilized therefore it was difficult to bring my luggage to my room.

The elevator was out of order. The stairs had to be utilized therefore it was difficult to bring my luggage to my room.

I was locked out then charged for a new key I was double charged for the room

I was locked out then charged for a new key I was double charged for the room

I have been here for months, I came for work, and they have been super friendly at all times, and always in every situation they have helped me in the best way, the manager Nabi is a sweetheart always does everything to help

I have been here for months, I came for work, and they have been super friendly at all times, and always in every situation they have helped me in the best way, the manager Nabi is a sweetheart always does everything to help

Clean and nice. I didn't like that the lady at the front desk tried to come in my room a few hours after I checked in. I found that weird and suspicious.

Clean and nice. I didn't like that the lady at the front desk tried to come in my room a few hours after I checked in. I found that weird and suspicious.

My family and I chose this establishment because of the easy location and extended stay rates. We came to Houston for the livestock show. The overall room was ok, it slanted down as you went towards the heads of the beds which meant when you laid down the bed slanted head low feet higher. There was a family above us that was extremely loud allowing their child/children to run around during later hours of the evening. That was kind of remedied but it still happened. The cleanliness was ok. It has definitely been lived in and no updates have been done. Minor things could be done to help with the overall feel of the room, paint over worn marks, clean up scuffs on floors and walls, and even air fresheners to help with slight odor. It is extremely convenient to have a small kitchenette in the room especially when traveling for a week away with family to help curb food expenses. I would ask for extra blankets in the room but everything else was just fine for what we were staying for.

My family and I chose this establishment because of the easy location and extended stay rates. We came to Houston for the livestock show. The overall room was ok, it slanted down as you went towards the heads of the beds which meant when you laid down the bed slanted head low feet higher. There was a family above us that was extremely loud allowing their child/children to run around during later hours of the evening. That was kind of remedied but it still happened. The cleanliness was ok. It has definitely been lived in and no updates have been done. Minor things could be done to help with the overall feel of the room, paint over worn marks, clean up scuffs on floors and walls, and even air fresheners to help with slight odor. It is extremely convenient to have a small kitchenette in the room especially when traveling for a week away with family to help curb food expenses. I would ask for extra blankets in the room but everything else was just fine for what we were staying for.

Pictures lied about the room, beds are super uncomfortable and shower head was dirty and broken

Pictures lied about the room, beds are super uncomfortable and shower head was dirty and broken

It was very convenient

It was very convenient

Our stay was very comfortable and everyone was very nice.

Our stay was very comfortable and everyone was very nice.

Heeat

Heeat

Beware!!! On the second day my truck was broken into. I worked nights so it was 11:30 in the morning hour. Broad daylight. It’s a nice facility, relatively new. Great lighting and apparent cameras. Clean room. Mostly permanent residents. Feels like government housing. If you’re a working person with tools keep away!!! Someone is waiting and watching. I told the manager under the circumstances I would have to cut my trip short. She still refused to cancel my stay and charged me the full amount. Stating no refunds. I thought I was going to save some money because of the decent nightly rate. Wrong! Ended up over a thousand with repairs and theft of tools. Unfortunate all the way around. Stay clear of this place unless you’re part of the tribe. Outsiders beware. Someone’s looking to take advantage of you. Seriously.

Felt unsafe and it was dirty.

Staff was very nice and accommodating. Room was very clean. Elevator and halls kept clean.

Roaches in my room. 💩 stains on the sheets. I tried to ask for clean sheets but there is never anyone at the front desk. Working girls in front of the hotel. I stayed for a week and when I asked for clean towels on day 3, I was told to bring my old towels down to the front desk and there would be a $10 charge. I have never slept on such an uncomfortable mattress. If it weren’t for the roaches, I woukd have slept on the floor.

Very clean and secure

Room cleaning did not meet expectations of cleanliness. Poor housekeeping and evidence of customer stay before us was evident. Room also had roaches

Most horrible experience I’ve ever had at a hotel. I came to spend the night for one night while I was displaced from my home and I arrived at 730pm. And it is now 9:36 pm and I have yet to be given a room. Another guest waited 4 hours for clean laundry. Definitely not my expectation of this place. Will never return or recommend.

Also, I believe this property houses displaced family because there were a lot of people just lounging around the property with bags of clothes and suitcases.

Didn’t nobody there to check me in

Nice stay

This property is not caring towards humanity! Very unprofessional! I don’t recommend!👎👎

First of all, I do understand that it’s a low-budget hotel, so you get what you pay for. The only thing that makes this place an extended stay is the availability of stovetop burners and a full-size fridge. The internet is very weak. I stayed for four weeks and was working remotely in agony every day. I paid $20 for the internet and had a lot of issues. The staff is careless. I called them many times regarding the internet not working, and they stated they would contact support, but nobody reached out. Guests get only two rolls of toilet paper for their entire stay. No tissues. There was only one tiny soap bar in the bathroom. You only get your towels and linen replaced once every two weeks, or you pay $3 to replace them early. Supposedly, the rooms are cleaned every two weeks. My two-week anniversary was on a Saturday; I called for cleaning, and the guest service told me they don’t clean on Saturday; then I called on Monday, and they said the 3rd floor gets cleaned on Wednesdays; then I called on Wednesday they said they have to clean checkouts first, and that’s the last I heard from them. I stayed there for four weeks, and the room wasn’t cleaned once. The elevator always stinks because there are more dogs than people in the building, I mean giant dogs. The only positive thing is that parking was almost always available for me in front of the building. American consumers are the most ill-treated in the world; I wish people would leave honest reviews.

A

They have roaches. Do not stay here.

The water in the shower trickled out so the shower was not good. Otherwise the property in safe, clean and reasonably comfortable.

Great

Just there

Sweet!!

No room keys given after 10pm

We got back from the concert about 1:30 AM on Friday. The parking lot was pretty full as to be expected driving around, trying to find his parking spot. We noticed a tall, dark man coming out of the shadows and waiting at one of the side entrance doors he continue to stand there for no reason whatsoever. It was very unsettling. There is no one at the front desk when we called for some assistance we then went to the opposite end of the hotel to get in safely. the doors were unlocked, making it accessible for anyone to walk into this hotel.. we were extremely scared, knowing full well, that man did not have any good intentions. Upon arriving in our room for the evening we noticed hairs in the shower hairs in our bed. The glasses were also not clean. I’m very disappointed with this as far as the hotel is concerned the safety measures in place are absolutely non existent. I’ve never stayed anywhere where there was not an attendant at the front desk during the night. Furthermore, entrances to the hotel should be locked and secured unless you have a card key.

Don’t waste your time , horrible

Front desk a disaster and gave me the wrong bed

We booked the room and when we got there they didn't have any rooms for us

DO NOT! I REPEAT! DO NOT STAY THERE! I GOT IN LATE! THE STAFF LEAVES AT 10! ON CALL MAINTENANCE HAD TO CHECK ME IN! THE PLACE IS SMELLY! THE KEYS TO ROOM DOES NOT WORK! PEE ALL AROUND THE TOLIET SEATS AND ROOM SMELLED LIKE MOLD! I DID NOT STAY! THEY REFUSED TO REFUND ME MY MONEY! HAD TO GET ANOTHER ROOM AT THE HILTON!!!!!

It wasn't nothing i dislike about this hotel

Pretty good overall stay

If you’re looking for a sleep and shower spot that’s fairly clean this is it.

Was convenient right off the highway. Great spot room just didn’t look like it did on the advertisement. Beds were totally different than the pictures

Bed unclean. Sheets had ink stains. Floors sticky.

No large towels in room upon arrival. Room smelled of smoke although it was nonsmoking. Comfy bed. Nice facility. I would stay here again.

I also paid online on Hotels.com but was also told by the employee that it was "just a hold for the reservation and that I had to pay at the hotel too" Turns out I have paid 2 separate times because of this confusion. The cleanliness and the room were great besides the fact that there was a hole in the bathroom door that I brought to their attention and hopefully dont get charged for.

Good

The receptionist was horrible super bad attitude! Took us 45 min to get check in since there was no one at the main office. When the lady finally came she was mad and with an attitude.