The Laura Hotel, Houston Downtown, Autograph Collection

The hotel was very nice , but they kept taking charges out of my account after the deposit was already paid and couldn’t give me an explanation.

The property is beautiful and well kept. However, don’t let the hotel fool you. There are additional charges that they will charge you on top of what you book through the third-party booking company. The office did not tell me that I was going to get charged an additional $58 as a “ resort fee” for just staying at the hotel while I had already paid all of my room fees in advance. Also take a note that they’re going to take a $200 deposit upfront. It was a little confusing at first when I arrived because I was unaware that the Front Desk is located on the second floor. There are no signs and you just have to figure it out. Also, you will need your key card to use the elevators otherwise you won’t be able to go to your room. The parking is a parking garage and it is $20 a day and/or there is a charge every single time you leave the parking garage and return later (I.e., go out to dinner). It may be better to stay at a hotel on the outskirts if you are looking to save money. However, it is a beautiful view from the window at night. I probably won’t stay here again though.

After waiting ~30 min for a bartender to show up i was informed he was too busy and to ask the front desk. Went to the front desk where he too was busy and said he could not help. The Restaurant was closed, but a nice lady did help me there even though she was obviously on break. Staffing at the hotel is definitely lacking.

Only cons: One morning we decided to eat breakfast at the restaurant inside of the hotel— Hull & Oak. We ordered very basic biscuits & gravy w/ a side of roasted potatoes. It took almost an hour for our food to arrive to our table. The food was just okay. Definitely don’t go if you’re starving, if you want to check it out for yourself. And the other con is we did not have a fridge in our room.. huge bummer for us. We like to keep our drinks cold, leftovers in there, etc. So that was a let down. Anyways, thanks for a great place for us to stay while visiting!

Beautiful view

The hotel was clean and nice. The staff was extremely helpful. Would absolutely stay there again.

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Just wow! The property was beautiful, my room was clean and very luxurious, the tub was a show stopper none the less. I enjoyed my stay and will be back. S/O to the pleasant staff as well I didn’t like that the only place to get ice was the bar and restaurant & no microwave in the room

Exceptional

rooms are great. the front desk staff was very helpful, polite and welcoming

Love a quiet environment with lovely people from the valet parking, check in people, room service even room service. Highly recommend this hotel

Very clean, great location It's a very expensive place. One of the things that interested me however, is that there are supposedly two on-site restaurants. That's not actually the case. There's no sit down restaurant, or at least it wasn't open the days I was there. You can only place bar food orders at the bar, and it took over an hour for a quesadilla and soft pretzel. On a Thursday evening. Also, the elevator was broken. Finally, there's this strange set of doors in the room, which, when opened, completely reveal the shower. I mean everything is wide open. So if you had kids there or friends, it could be really awkward. For the money, I've been to much nicer places that really accommodate guests properly.

Exceptional

Hotel is in a great location, centrally near restaurants & activities around the Houston surrounding areas.

Great Stay

Bad

The room Was Very nice The breakfast was horrible The carpet felt sticky and dirty They don’t answer there phones at all lol

The room Was Very nice The breakfast was horrible The carpet felt sticky and dirty They don’t answer there phones at all lol

Great Staff with very clean rooms and the amenities and location was perfect

This was my first stay in Houston. I was visiting from Ft. Lauderdale, Florida. The stay was outstanding! The staff from the front desk, to housekeeping, to my restaurant server, to the staff at the bar who took my order after the restaurant closed offered exceptional service, especially Akeem (not sure of the spelling). The view of my room was amazing, and the location of the hotel was in walking distance from local eateries. It is a very nice and well maintained Marriott property in downtown Houston. I would definitely recommend a stay at the Laurel Hotel!

Pleasant

Loved everything about the room & hotel! Such a pretty hotel & in walking distance from so many things.

Lovely property and in a great location.

My stay at The Laura Hotel was absolutely amazing. From valet to check-in and throughout my entire stay, the service was professional, welcoming, and efficient. The staff went above and beyond to make what started as a stressful weekend feel relaxing and enjoyable. The hotel atmosphere, bar experience, and overall hospitality left a lasting impression. As someone who travels periodically, I can honestly say this was one of the best hotel stays I’ve had, and I will definitely be returning whenever I visit Houston.

Xxxxxxxxxx

Our weekend stay at The Laura was perfect. It was centrally located to everywhere we wanted to go, staff was pleasant and check-in process was very smooth. They even had a DJ playing Friday evening at the hotel bar, he was great! Will definitely be back again.

Location, rooms are clean, valet and bartending staff super friendly and gave great recommendations for after our event. Check in staff must have been having a bad day…

Location, rooms are clean, valet and bartending staff super friendly and gave great recommendations for after our event. Check in staff must have been having a bad day…

Great all round!!

It was beautiful and right on the middle of downtown

No refrigerator, no hairdryer, no ice machine! There was a wrapper on the floor. If housekeeping didn’t notice or pickup the wrapper what else didn’t they do? The A/C never went below 70. We like it COLD! One of the cards for our room didn’t work. If one of these was the only issue I wouldn’t be leaving a negative review!

Did not eat breakfast at hotel. Room had no mini fridge so we could not keep water cool. Staff at check-in and checkout was not friendly at all. Staff in the hotel bar was the only positive experience: allowed us to have a glass of wine although they had just closed the bar. Will not return to this hotel and this is the first time I ever had to say this.

Great friendly staff. Good location. Excellent property.

Exceptional

Location elegance convenience There was no microwave or refrigerator in the room and it’s too expensive to be like that especially if there’s a $200 hold on your card now I did get one refrigerator sent down or up to my room, but there was still no microwave

Location elegance convenience There was no microwave or refrigerator in the room and it’s too expensive to be like that especially if there’s a $200 hold on your card now I did get one refrigerator sent down or up to my room, but there was still no microwave

The room they gave us was very clean, but the room we booked was not the room we were given. My husband had checked in and surprised me with decorations, so we had no choice but to stay in the room they gave us.

Very good

Hotel is very clean. Staff is very nice.

Good

Hidden fee

Hidden fee

Bar was fantastic. Had an issue with the food but the manager handled it promptly. Room was clean and property is in a great location

Exceptional

The room was average, the carpet had stains, the bed was "EXTREMELY" uncomfortable. It was hard as a rock and my back ached the entire stay. Very disappointing. Someone banged on our door our last night stay at 3 or 4 in the morning. Don't know what that was about, we did not answer because we didn't think it was safe to do. For the price, I would not stay at your property again.

Exceptional

I feel like it could’ve been better

The hotel is gorgeous but the King sized bed was a Queen, the restaurant had gnats (bar area) the actual restaurant was closed but the food (dinner) looked like a tv dinner. Fried chicken was HIGHLY questionable, there was a piece of hair in my water. We did not pay for our meal, we could barely eat from the gnats swarming around our food. I was just disgusted to say the least. I expected more from this "luxury" hotel. NEVER AGAIN!

Poor

While the hotel itself is very nice, it was difficult and in the end unpleasant as the staff was either unable or indifferent to responding to our requests. Four times in one day I had to ask for housekeeping and two days in a row to correct an over charge of a hotel room despite the fact that I had paid for the rooms in advance.

Great location. Even enjoyed the spa. It was my best friend and I for a girls weekend. We enjoyed massages at the spa. Even though the spa is small, it was amazing. Highly recommend. Only complaint is there’s no ice machines. Had to go to the bar and get 2 cups of ice.

Exceptional

I especially liked the proximity to the House of Blues venue and the ease of valet parking. The staff was able to accomadate my request for King bed and the view from my room had several building murals to enjoy. That I wasn't able to stay longer and take in more of the hotel and area.

I especially liked the proximity to the House of Blues venue and the ease of valet parking. The staff was able to accomadate my request for King bed and the view from my room had several building murals to enjoy. That I wasn't able to stay longer and take in more of the hotel and area.

Exceptional

Amazing staycation

Great room

Very good

Lifetime fitness gym

Superb

Wow, this hotel really blew my mind and I have stated a couple. I love the bathtub. The staff was a bit disconnected from the people and it did not feel BIP however, I love the room and the location.

Exceptional

Great stay as usual

The room was nice and bed was comfortable. The bathroom offers little privacy so beware if you are shy - specifically in the shower. There’s no lock on the toilet room door, FYI. The staff at check in was not very pleasant or helpful. My biggest issue with the hotel was all the charges - they charge for everything! I get that’s the norm sometimes but wow. Our room service breakfast which had a menu price of $38 ended up being $65 because of service charges, gratuity (yes both were automatically charged), delivery fee, and a syrup fee (that make no sense because we didn’t even get or need syrup for our meal). They have an app with Marriott Bonvoy but we quickly realized that doesn’t actually correlate or make things easier through the hotel - I checked in prior to arriving and though the app said my room was ready, it was not. There were separate apps for room service and valet. Valet was $65 but for some reason got charged $75 before tip. Overall, I will likely stay somewhere different in the future.

I took my boyfriend to Houston for his birthday to see Miami Heat play the Houston Rockets and we stayed at The Laura Hotel, first off when i saw this hotel i instantly knew this was the hotel to stay the rooms looked great because that the firat thing i look at when booking when we got there the staff was nice and the hotel overall was so cute we loved it especially because the area was very quite and it was in walking distance to the red line train which takes you right in front on thr NRG stadium its always a 5 min walk to rhe toyota center and i loved that after a certain time at night they look the doora to the hotel so you have to ise your key card to get in which for me was perfect and also very safe that not just anyone cam just walk in i give it a 10/10 will definitely stay here again the next time im in Houston.

Everything was fantastic

Room was not cleaned as frequently as I would like but otherwise the hotel was nice

No microwave????

It was in a comfortable environment, everything was near didn’t have to travel far. No microwave

The hotel is at a great location if you are attending any events in the downtown region.

The room was clean with a great view, walkable area

Clean room property was amazing

Otis from the front desk was super helpful, as was Christian from the Oak. We had a wonderful experience!!

This Hotel overbooked and moved my reservation to another lesser hotel without my approval. They sent an email a couple hours before check in but I was on the road so was totally unaware. I was in a hurry to get to a work event so I didn't have any time to dispute or research another hotel option. They did comp the cost for the other hotel which was a nice gesture but overbooking and telling someone upon arrival that you are not staying at the booked hotel is unacceptable. From the looks and condition of the lobby the place looked very nice which make it even more disappointing.

Was great nice corner room walking distance and friendly staff

The room was beautiful. My overall stay was lovely excepted for parking. I feel like there should of been a parking pass ( including in pricing) giving to guests throughout their stay

Exceptional

Cleanliness to the T! Shower drain was even clean that you don’t get very often. Staff is very friendly and helpful. Stayed due to a visit to Daiken park, walking distance. WiFi is great and not slow. Overall 10/10x your pay for what you get. Excellent. Ambiance, aesthetics and cleanliness are 10/10. Thank you!

Perfectly located

Location and standard Being charged $3 (yes, three US dollars!!) for ice in a drink in the bar.

Good

The room was clean and spectacular view of downtown Houston. The staff was beyond helpful. They were all great.

The room was clean and spectacular view of downtown Houston. The staff was beyond helpful. They were all great.

The staff was very polite, courteous, helpful, and made our stay a delight. Thanks!

The staff was very polite, courteous, helpful, and made our stay a delight. Thanks!

It was great

It was great

Everything was great. The front desk staff was very kind and the room was exactly what I was hoping for. It was amazing.

Everything was great. The front desk staff was very kind and the room was exactly what I was hoping for. It was amazing.

F

F

Courteous staff, clean room, very nice experience. Good fpod.

Courteous staff, clean room, very nice experience. Good fpod.

Exceptional

Amazing room / view. Staff was very nice , helpful & always yes ready. I truly enjoyed my stay !

Amazing room / view. Staff was very nice , helpful & always yes ready. I truly enjoyed my stay !

The staff was amazing . 10/10 I definitely recommend

The staff was amazing . 10/10 I definitely recommend

Room was nice; bathroom could’ve been clean more as well as the bed wasn’t made properly

Room was nice; bathroom could’ve been clean more as well as the bed wasn’t made properly

Very clean, spacious room and bathroom. Great stay

Very clean, spacious room and bathroom. Great stay

Exceptional

No the staff explained things fast that was on duties. Really did understand for an autograph hotel when we asked for glasses to the room they were so spotted and nasty to drink out. Mike had a great attitude and answer all questions with respect. Just was not what I aspected for the price. They also lost my keys the valet parking staff I had to wait 20 minutes. No go for me ever again

No the staff explained things fast that was on duties. Really did understand for an autograph hotel when we asked for glasses to the room they were so spotted and nasty to drink out. Mike had a great attitude and answer all questions with respect. Just was not what I aspected for the price. They also lost my keys the valet parking staff I had to wait 20 minutes. No go for me ever again

a microwave and refrigerator please!

a microwave and refrigerator please!

Was v expensive for what it was, but room was v good in all ways. Chose it

Was v expensive for what it was, but room was v good in all ways. Chose it

Beautiful hotel.

Beautiful hotel.

The staff was great! Room was cute and very clean

The staff was great! Room was cute and very clean

The room was decent, very disappointed about the no microwave, no fridge, and the hidden fees that were not explained to me until I checked out.

The room was decent, very disappointed about the no microwave, no fridge, and the hidden fees that were not explained to me until I checked out.

I cant wait to come back!

I cant wait to come back!

Hotel is beautiful and in a great location. We stay here exclusively when we go to concerts at House of Blues. The girl at the front desk was great and the room was spotless, as usual. Our only complaint this time was the service at the bar. We waited at the table for a long time and finally had to get up and ask the bartender if we were going to get service. He was nice and took our order after that. The food took forever and came out luke warm, as if it had been sitting for awhile. My daughters salad with salmon didn't show up at all. After complaining, manager said there was a problem with the salmon and they were remaking it and would take it off the bill. Great! It finally came out, after we were all done eating, and the salmon was completely raw in the middle. Informed the manager who said "Sorry, we had taken it off the bill anyway...". Absolutely not ok! Truth is, the server forgot to put in the order, or the kitchen forgot to make it, so they lied and tried to rush out the dish and presented us with undercooked fish. We expect more from a hotel that charges what it does per night. All that being said, the rooms and location are amazing and we'll give them another shot next time and see how it goes!!

Hotel is beautiful and in a great location. We stay here exclusively when we go to concerts at House of Blues. The girl at the front desk was great and the room was spotless, as usual. Our only complaint this time was the service at the bar. We waited at the table for a long time and finally had to get up and ask the bartender if we were going to get service. He was nice and took our order after that. The food took forever and came out luke warm, as if it had been sitting for awhile. My daughters salad with salmon didn't show up at all. After complaining, manager said there was a problem with the salmon and they were remaking it and would take it off the bill. Great! It finally came out, after we were all done eating, and the salmon was completely raw in the middle. Informed the manager who said "Sorry, we had taken it off the bill anyway...". Absolutely not ok! Truth is, the server forgot to put in the order, or the kitchen forgot to make it, so they lied and tried to rush out the dish and presented us with undercooked fish. We expect more from a hotel that charges what it does per night. All that being said, the rooms and location are amazing and we'll give them another shot next time and see how it goes!!

Excellent rooms and facilities!

Excellent rooms and facilities!

Nice bar

Nice bar

It was top tier my wife and myself will definitely be back again everything was 5 star

It was top tier my wife and myself will definitely be back again everything was 5 star

Need better notification of the destination fee and parking fees. Unaware when booking

Need better notification of the destination fee and parking fees. Unaware when booking

Loved everything about my stay!

Loved everything about my stay!

Slow check-in, mediocre room, no mini bar for $400/ night.

Slow check-in, mediocre room, no mini bar for $400/ night.

Awesome

Awesome

Amazing hotel. Great restaurant and bar on site

Amazing hotel. Great restaurant and bar on site

Good spot and location

Good spot and location

Great hotel in downtown. Very big bathroom and great cleaning service

Great hotel in downtown. Very big bathroom and great cleaning service

The tall gentleman and guest services desk he was so pleasantly kind and remembered guests name. Also my waiter was phenomenal!! I can't leave out the valet attendants everyone was so kind and polite

The tall gentleman and guest services desk he was so pleasantly kind and remembered guests name. Also my waiter was phenomenal!! I can't leave out the valet attendants everyone was so kind and polite

The room was clean and ready for my stay. I had a high floor which was a plus, but it didn't quite get cool enough. Not sure if thr ventilation system was working very well because it kept pumping out heat even with the air on. Im sensitive to heat, so that was the only downside.

The room was clean and ready for my stay. I had a high floor which was a plus, but it didn't quite get cool enough. Not sure if thr ventilation system was working very well because it kept pumping out heat even with the air on. Im sensitive to heat, so that was the only downside.

Is so expensive , and they charge me things that i never consumed, so for the price that i paid is not worth it, i never comeback

Is so expensive , and they charge me things that i never consumed, so for the price that i paid is not worth it, i never comeback

Even the valet attendants are friendly and helpful. My only gripe is the cost to valet park.

Even the valet attendants are friendly and helpful. My only gripe is the cost to valet park.

The room was great. All requests were fulfilled except for late checkout. They were not very accommodating in that regard.

The room was great. All requests were fulfilled except for late checkout. They were not very accommodating in that regard.

Clean room, beautiful view and great staff. We enjoyed and we will revisit!

Clean room, beautiful view and great staff. We enjoyed and we will revisit!

Love it! Clean and the staff was so friendly and nice.

Love it! Clean and the staff was so friendly and nice.

Nice 👍

Nice 👍

The stay was not bad, but it was not the greatest. When paying for a city view. I would expect most of the city but what we got was a large mural wall and then some of the city. It was pretty disappointing. Especially when paying over $200 for a night. When arriving I noticed there was no fridge. Which is very surprising. I called the front office they asked if we would like to be delivered one which was nice. But when it was delivered I guess they thought the best spot was to put it right in the middle of the hall and in front of the door, and when we asked if that’s where it would be placed. They had an attitude and had to answer as in we were dumb to ask that. Not sure why you would take the fridge out of the hotel in general. Everything seems to be a bit outdated, the couch had stains all over and the shower heads seem a bit rough with ridiculous amount of sounds when turning the water on. We just tried to make the best of it. The bar was nice and the food was great and the front desk also very kind. I personally don’t see my self ever booking again here. I would definitely bring the fridges back seems like a very important part for guests staying there.

The stay was not bad, but it was not the greatest. When paying for a city view. I would expect most of the city but what we got was a large mural wall and then some of the city. It was pretty disappointing. Especially when paying over $200 for a night. When arriving I noticed there was no fridge. Which is very surprising. I called the front office they asked if we would like to be delivered one which was nice. But when it was delivered I guess they thought the best spot was to put it right in the middle of the hall and in front of the door, and when we asked if that’s where it would be placed. They had an attitude and had to answer as in we were dumb to ask that. Not sure why you would take the fridge out of the hotel in general. Everything seems to be a bit outdated, the couch had stains all over and the shower heads seem a bit rough with ridiculous amount of sounds when turning the water on. We just tried to make the best of it. The bar was nice and the food was great and the front desk also very kind. I personally don’t see my self ever booking again here. I would definitely bring the fridges back seems like a very important part for guests staying there.

I had an amazing stay at The Laura Hotel. Everything from the ambiance to the service was top-tier. The hotel is beautiful, clean, and perfectly located, and the staff was welcoming, attentive, and professional throughout my stay. My room was comfortable, stylish, and exactly what I needed for a relaxing trip. This experience exceeded my expectations, and I truly enjoyed every moment here. I will definitely be back and highly recommend this hotel to anyone visiting Houston!

I had an amazing stay at The Laura Hotel. Everything from the ambiance to the service was top-tier. The hotel is beautiful, clean, and perfectly located, and the staff was welcoming, attentive, and professional throughout my stay. My room was comfortable, stylish, and exactly what I needed for a relaxing trip. This experience exceeded my expectations, and I truly enjoyed every moment here. I will definitely be back and highly recommend this hotel to anyone visiting Houston!

Alright, wasn’t the best

Alright, wasn’t the best

Very clean

Very clean

clean hotel, perfect spot in houston

clean hotel, perfect spot in houston

Beautiful everything. Breakfast was delicious.

Beautiful everything. Breakfast was delicious.

Great

Great

Clean and spacious room

Clean and spacious room

I took a star away simply because for a luxury hotel that charges destination fees per stay I shouldnt have to ask for a microwave or mini refrigerator. It was easy to get the mini refrigerator due to a young staff helping me at the desk. The microwave on the other hand the next day was hard to get due to the front desk older staff not even attempting to help me find one and telling me the hotel had absolutely no microwaves. It took someone not working the front desk to find someone to bring me a microwave to my room. May not be important to others, but for me it is when I book at a hotel. Besides that everything else was great. The breakfast, the bar and grill, the hotel room, the shower, the partnership Laura hotel has with Lifetime Fitness gym, the beautiful design of the building and how its connected to other business/restaurants is definitely a good enough reason to book it.

I took a star away simply because for a luxury hotel that charges destination fees per stay I shouldnt have to ask for a microwave or mini refrigerator. It was easy to get the mini refrigerator due to a young staff helping me at the desk. The microwave on the other hand the next day was hard to get due to the front desk older staff not even attempting to help me find one and telling me the hotel had absolutely no microwaves. It took someone not working the front desk to find someone to bring me a microwave to my room. May not be important to others, but for me it is when I book at a hotel. Besides that everything else was great. The breakfast, the bar and grill, the hotel room, the shower, the partnership Laura hotel has with Lifetime Fitness gym, the beautiful design of the building and how its connected to other business/restaurants is definitely a good enough reason to book it.

Just disappointed. Cleaning crew did not come once to straighten up the room during entire duration of stay ( 2 Days ) no mini fridge in the room, & the valet was super slow when it was not busy and they had fully staff on site. We inquired about a car service to help with us “ Getting Around “ and did not hear back. I would not revisit.

Just disappointed. Cleaning crew did not come once to straighten up the room during entire duration of stay ( 2 Days ) no mini fridge in the room, & the valet was super slow when it was not busy and they had fully staff on site. We inquired about a car service to help with us “ Getting Around “ and did not hear back. I would not revisit.

You are required to buy an extra $25 convenience pass. It gives you access to the gym and $13 voucher to the restaurant. We weren’t there long enough to use the voucher so we didn’t want to pay, but it’s not optional, just a classy money grab gimmick for such a fancy hotel.. The hotel itself and staff and location are wonderful.

You are required to buy an extra $25 convenience pass. It gives you access to the gym and $13 voucher to the restaurant. We weren’t there long enough to use the voucher so we didn’t want to pay, but it’s not optional, just a classy money grab gimmick for such a fancy hotel.. The hotel itself and staff and location are wonderful.

No bartender at bar at peak time. Manager attempted to make drinks but didn’t have a clue.

No bartender at bar at peak time. Manager attempted to make drinks but didn’t have a clue.

The staff was excellent and the room was fabulous!

The staff was excellent and the room was fabulous!

So first off valet parking is too high. $75 to valet park. We opted out of valet parking and parked on street but the valet company still charged my card for valet parking. I was told secuirty hold was $150 but it was really $200.Also some of the light bulbs in our room were out. I informed front desl but they never cjanged it. They only gave us 1 wasg cloth for two people. Breakfaat was over rated and exoensive..

So first off valet parking is too high. $75 to valet park. We opted out of valet parking and parked on street but the valet company still charged my card for valet parking. I was told secuirty hold was $150 but it was really $200.Also some of the light bulbs in our room were out. I informed front desl but they never cjanged it. They only gave us 1 wasg cloth for two people. Breakfaat was over rated and exoensive..

The Laura is a great hotel. The amenities, restaurants and bar are top notch. The staff was friendly, helpful and knowledgable about the services offered by the hotel and offered great suggestions for nearby restaurants and entertainment. I enjoyed my stay. No complaints.

The Laura is a great hotel. The amenities, restaurants and bar are top notch. The staff was friendly, helpful and knowledgable about the services offered by the hotel and offered great suggestions for nearby restaurants and entertainment. I enjoyed my stay. No complaints.

Nice room, good bar, restaurant and location.

Nice room, good bar, restaurant and location.

Room was o

Room was o

Cleaning

Cleaning

No products to sell or complimentary.

No products to sell or complimentary.

nice staff

nice staff

Clean room

Clean room

The staff were amazing. Everyone was so friendly and helpful. We received massages while there and just wanted to take them home with us, it was amazing. Thank you so much for the wonderful hospitality.

The staff were amazing. Everyone was so friendly and helpful. We received massages while there and just wanted to take them home with us, it was amazing. Thank you so much for the wonderful hospitality.

I would stay at this hotel again

I would stay at this hotel again

We were disappointed. It looked much nicer online. The area is right downtown, very dirty and run down. When we arrive at 7pm, the valet was no where in sight. We waited 15 minutes, still no valet, so finally parked ourself right in front of the door. Then as we were checking in he finally game by to get our keys so he could move it. Never once said he was sorry for not being available. The hotel itself is just ok. We were glad we were staying for only one night. We'd choose a different area next time.

We were disappointed. It looked much nicer online. The area is right downtown, very dirty and run down. When we arrive at 7pm, the valet was no where in sight. We waited 15 minutes, still no valet, so finally parked ourself right in front of the door. Then as we were checking in he finally game by to get our keys so he could move it. Never once said he was sorry for not being available. The hotel itself is just ok. We were glad we were staying for only one night. We'd choose a different area next time.

The hotel parking is easy and it’s connected to lifetime fitness.

The hotel parking is easy and it’s connected to lifetime fitness.

Beautiful

Beautiful

Nice hotel in downtown Houston!

Nice hotel in downtown Houston!

Solid only thing that sucked was pool was small and no microwaves. Honestly for the price can’t beat it

Solid only thing that sucked was pool was small and no microwaves. Honestly for the price can’t beat it

Phenomenal place to stay in HOUSTON. It’s 5 mins from everything that’s happening in HOUSTON. Love it here!

Phenomenal place to stay in HOUSTON. It’s 5 mins from everything that’s happening in HOUSTON. Love it here!

The pillows were too soft

The pillows were too soft

Amazing experience. In the same plaza as the concert venue I was going to. Super convenient and rooms were beautiful.

Amazing experience. In the same plaza as the concert venue I was going to. Super convenient and rooms were beautiful.

Such a beautiful place. So clean, the food and drinks were great!

Such a beautiful place. So clean, the food and drinks were great!

My wife and I stayed for three days and loved the facility and the restaurant. Completely top notch from service and all details involved. Loved our stay.

My wife and I stayed for three days and loved the facility and the restaurant. Completely top notch from service and all details involved. Loved our stay.

over bed and on nightstands.Body soap empty in the shower

over bed and on nightstands.Body soap empty in the shower

We had some issues at first but they were very nice and made up in a major way, upgraded our room to a suit , a bottle of wine, and a 100.00 for food are drinks . They were very nice . I would stay there again and i recommend any to stay there .

I would stay here again.

The hotel was nice . For the price the bed shouldn’t feel like a rock . I called before booking to make sure the tub could fit two people and there was a fridge. They assured me there was in the executive suite . That was a lie .. the tub could fit one midget but not two grown people let alone 1. Room service is already over priced as it is at any hotel but then they charge a 7 dollar delivery fee. How are you charging a delivery fee for room service . The parking was the absolute worst part . 66 dollars for valet per day . There is a parking garage that’s 24 dollars a night but if you leave out you have to pay again. On top of the 50 dollar a day “resort fee” the hotel isn’t worth the price.

Staff was amazing and accommodating. Beautiful room.

Awkward rooms. Views of nothing. $70 to park a night! Nothing like Marriott. Huge disappointment.

I loved this hotel. Very clean and nice staff. Very close to the Toyota center and lots of restaurants. Will definitely go back.

Amazing

It was in the heart of Downtown and i liked the nearby third spaces, entertainment, and restaurants that were walkable.

This hotel felt like it had seen better days. a mini bar set up with no mini bar? $8 Fiji water?

Awesome clean place and the rooms were lovely. The coffee pot was perfect!

Enjoyable business trip accommodations in a convenient downtown location. The positive aspects also include a clean, newly remodeled room, and lots of space. The negative aspects: no mini bar, limited room service that’s not good and no way to acquire those convenience items nearby. For a business traveler that is not ideal.

Mediocre service and stay.

Very pleased

The check-in process took too long. Our room wasn't ready when it was time to check in.

Beautiful property

Very modern and beautiful property

Room was AMAZING views were AMAZING the service was AMAZING!! I cant say enough about this place. Im looking forward to booking here again even if its just to spend the day Downtown bar hoping...

Cons: Not walkable, on site restaurant had poor service and food was servee cold, $25/day residence fee that was not communicated in advance, rooms were not cleaned well, did not replace towels until we requested, and they missed cleaning our room even after we asked for it to be cleaned. It was okay, not for the price and location, I wouldn't stay here again.

The room was beautiful and spacious, and room service staff was incredibly nice - but that’s about all the “good” I can say for this hotel. Room cleaning was sporadic - multiple days we were gone for hours and the room wasn’t cleaned in the time we were gone. One day we decided to just get new towels and wait for the cleaning the next day. Called down for towels - were told “of course!” - but they never came. When the room WAS cleaned, trash wasn’t removed, and it didn’t seem to be vacuumed. Shortly after checking out, I realized I left a number of things in a drawer in the bathroom. I reached out via Marriott Bonvoy app chat, and was told they’d look into it “after helping this guest” multiple times, but eventually the stay ended and the chat was lost. I called the hotel the next business day and left a message with the “lost and found” group, but never heard back. Overall I expect more for the price/brand.

Our corner king room was fantastic. Super comfortable bed, cool view of the tram line and buildings of Downtown Houston, and excellent modern bathroom with rain shower. Very large room for a downtown hotel in a major city. We didn't get to use the rooftop pool (rained all weekend), but it looked nice and fun, plus a beverage stand to purchase drinks. We came to Houston to see The Weeknd in concert, and the tram goes directly to NRG Stadium. We spent $6 total on round-trip door-to-door transportation. Would definitely stay at The Laura Hotel again!

Everything was wonderful ! Definitely will be back

The hotel overall was nice. The hidden charges are the problem. Paying for required meals and drinks, whether you want them was a surprise. The bright was the restaurant staff. Ms. Toni was truly wonderful, she made sure our breakfast experience was excellent. And the food was as well. Also the bartender made my wife an excellent drink. Expensive but the parking situation was good. Being able to order your car from your room via an app was great. Over nice but a bit expensive. Just be prepared for the extra expenses after you book.

Very beautiful hotel

Very nice and clean. Friendly staff

The white cloth covers of pool lounge chairs were dirty. I was surprised.

Amazing

A very nice stay in downtown Houston!

The hotel itself was beautiful. The restaurant isn't open for dinner which was disappointing but I would still stay here again. Staff was amazing!

Great staff especially Brandi she was awesome!!

Food at hotel restaurant was good.

Great

Comfort

Nice quiet and convenient location.

The hotel was nice just as it looks in the pictures! and The staff was friendly and hospitable. I would highly recommend staying here. The location is centrally located .

Everything was good! Thank you.

The accommodations were great!

Great place to stay!

Very welcoming.. clean and inviting… Will come again

Friendly staff. Very nice place.

Very Clean, Great Location, Staff very helpful and friendly

It was great

Comfortable place to stay with my wife

Very clean

The customer service was amazing

the room i had is very spacious and will be going back again.

Loved my stay!

It was a nice stay , there was an unexpected $200 hold but besides that it was beautiful

This hotel was absolutely beautiful. Truly convenient, the only issue I had was a smell when you first walk into the room.

It was in a great part of downtown. Everything at the hotel was very nice, especially the pool and the views.

The hotel is clean, beautiful, and well-located. I gave 4 stars because the bar service was disappointing—my food took too long and the bartender lacked energy. However, the receptionist and valet were great.

It was perfect!

Very loud and not much to do close to the hotel. Lots of homeless people also

Still have not received a receipt from my stay

Fabulous trip with the kids for the Astros game

Enjoyable stay

Good place to visit when downtown

It was great I will say the rooms are quite small and I felt as though for the price I paid it could’ve been way better! Parking there’s rlly no other option other than valet and that cost a pretty penny!

There wasn’t any ice machines and we had to go to the front desk for extra linin

The rooms are spacious and comfortable

The room was spacious and the view was nice

Clean, great location, wonderful staff!

Surprise fees totaling in $400 upon arrival

Good stay. Everything we needed

Perfect

My 16 year old son was murdered and I had to cancel my trip and the property HAS REFUSED to give me a refund because the booking was non refundable. I have experienced a life changing event that has flipped my world upside down.

LOVED this hotel. Stayed here for an Astros game with my fiancé, we had the best time together.

Nice

I didn’t like the fact that the restaurant didn’t accept cash as a payment option.

Clean, beautiful and attentive staff

This hotel was beautiful! We loved our stay and felt like we got such a great bang for our buck!

Great property! Great service!

Super cute, modern hotel. Would stay here again. Only thing that could improve is the cleanliness of the shower/bathroom. But nothing that would prevent me from staying again.

The Laura was a Cute, Clean , and The Pool area was my favorite place .

Our 1night-stay was perfect until we checked out. We received a correct invoice, but then the amount that was deducted from my credit card account was not correct. I've written 3 mails to the hotel so far, but no answer at all. They just keep my money. That is unacceptable.

The valet parking was ridiculously high!! Never again! We were in a hurry and didn’t see what the charge was going to be.

Amazing hotel very clean

Very nice hotel, close to everything downtown. Beds are incredibly comfortable and the front desk staff, restaurant staff we're very kind, helpful and always had a smile on their faces. Wonderful experience, highly recommend.

Gorgeous room and friendly staff. One of my favorite hotels in Houston

We stayed for three nights good location and lovely rooms

Hotel lobby and elevators had a strange odor, possibly an attempt at sandalwood but was overwhelming and not pleasant. Paid over $70 for an appetizer and main with room service and did not enjoy either.

Upscale and very clean! The staff was amazing!

Great stay

The property was beautiful and accommodations were clean. Location was perfect. Valet was expensive but there was a self parking option. Not sure if this was abnormal but the room temp was warm even with the a/c set to 60F

Admittedly, the restaurant wasn’t as high a point but could have been an off day. Overall truly lovely and I will absolutely be back.

Perfect

I came for DreamCon 2025! The hotel was right around the corner from the convention! The suite was beautiful! The shower was very nice!

The hotel room was clean and beautiful,the staff was great and helpful

Loved my beautiful room. The bed was so comforting. I will be back.

Nice hotel, nice staff. Overall, good experience.

Nice place I love it

The hotel is beautiful, service was top tier. I absolutely had no issues with my stay, EXCEPT parking. They must figure out a better way to handle that. Otherwise, I very very nice stay

Awesome staff

Best hotel ever

Great stay!

This is the nicest hotel I've stayed in on a Houston trip so far. The tub in the deluxe room is only big enough for one person to hang out in comfortably, but you can see the TV from it. The pool has a great view. It's right on the train line and right across from a Starbucks, so the location is terrific. The valet was surprisingly expensive at like $80 overnight but the valets were very nice.

Great place to stay a few nights.

Good place to stay