SpringHill Suites Houston Hobby Airport

Everything was great!

Everything was great!

Our stay was great! Only bad part about our stay is the pool was closed due to needing repairs.

Superb

Exceptional

The hotel property inside was very unclean and appeared run down. Surprisingly, the room itself was ok and was better maintained, but with that being said, we had a cracked sink and the AC was loud and never stopped running.

Clean large room & friendly staff. Restaurant nearby does have music so if you're not interested ask for a room on the other side. Free shuttle to & from airport. We were able to leave our car parked at hotel for $5 day! Overall we'd definitely stay again.

Our room stunk aweful. Had to change rooms because of the smell. The room smelled aweful.

The staff was exceptionally kind and helpful. The lobby was very welcoming and comfortable to sit and play board games in. The rooms are huge for not being suite.

Because of weather our flight was canceled until next day. Was able to secure 2 rooms last minute and they provided a shuttle to and from the airport. They were great.

Nothing Hotel was not clean and the room was very congested. I stayed for 2nights and my room was not serviced for my whole stay.

Clean room

I asked the front desk lady at night time for extra blankets and she said “I can’t do that “ I asked her “why not ?” She said “because I do t have enough” I told her I was willing to pay for some extra blankets because my kids get cold at night. With an attitude she stands up from watching something on her phone (like she was interrupted) and walks to get me more blankets. What a joke pay a little extra and stay somewhere else. The elevators are filthy dirty and dark and the rooms are dingy. This doesn’t represent “Marriott” from the staff to the rooms to the lobby and exterior. Good luck

Bueno

Was a great hotel stay. Will be making this place recurring place of stay 2s

Very nice stay

Breakfast had everything you need, free shuttle was good add on, nice pool for the heat, room was very big and comfy, staff were friendly. Staff were not contactable via booking.com or email at all which was a problem if you don't have a Sim card, not very close to public transport for non-able walkers. Bus stop 25 minutes walk away and did not have a path most of way.

The breakfast was past my expectations. So many choices.

The breakfast was past my expectations. So many choices.

Exceptional

Las habitaciones estan limpias pero son pequeñas, el desayuno solamente hay wafles los fines de semana, la alberca está en la parte de afuera del hotel, en general el hotel está bien para un viaje express.

Breakfast was good. Beds were small. Rooms were not cleaned daily.

Only Con was that we got a room that slept 6 but they did not provide extra pillows so one of our kids had to sleep without one. They told us they had no extra pillows at all…

Room was very clean

Nah

Nice lobby, the room is old but clean

The room was overall clean, our main issue was the room was very stuffy sorta like a wet moldy smell, area was close to airport but still didnt feel safe. The shuttle bus to the airport was not "running" at the time we needed to check out so we had to book a uber. also the water was scheduled to be off from 12 am to 3am which was the time we needed to check out to catch our flight.

Very pleased with this hotel, especially with traveling with the family. The staff friendliness and willing to help with little things, really said a lot especially with weary parents traveling with children. I'm a picky about clean, comfortable and friendly, they got every one of them and I was impressed.

Excellent

Very good

Friendly staff, clean, accommodating, large rooms, allergy friendly breakfast, trying to get someone to help understand the allergies was a little tricky though.

It was nothing I didn't like

I loved everything It was nothing I didn't like

Good

Musty Smell. Could def tell this was an older hotel that had been renovated. Its sits in behind a Mexican restaurant so kinda hard to navigate at times when the restaurant was busy. The area around it seemed to be a little run down.

Breakfast was good we had 4 kids and bathroom wasn’t really private but good sleep

Good breakfast, very friendly helpful staff and easy access to airport.

Yes this worked well

Staff was lazy room was dirty keys were assigned to wrong room

Airport shuttle Older hotel, in need of updates to rooms

Older hotel, in need of updates to rooms

Decent hotel for the price. Airport pickup after hours is slow. Breakfast is nice and on point. Good coffee.

Good breakfast

Clean Checkout was very slow. Would have purchased additional bottles of water, however, there was a line at the front desk. 3 families trying to check out. We waited 15 minutes and the front desk still had not completed checking out 1 party???

Checkout was very slow. Would have purchased additional bottles of water, however, there was a line at the front desk. 3 families trying to check out. We waited 15 minutes and the front desk still had not completed checking out 1 party???

Clean room, but cockroach in bathroom alive A/c ran good kept room nice and cool Room to much light coming in through curtain hard to sleep. Curtain needs to be longer to keep outside light out.

Hallway & elevator had an unexplainable lingering odor. Also as a Marriott reward member, could only get late checkout as a Gold member or higher, never been a requirement at any other property I’ve stayed at.

Exceptional

Staff good rooms clean

As an avid traveler and former Flight Attendant, I’ve stayed in hundreds of hotels and this by far was one of the worst experiences. I booked this hotel due to a last-minute decision to fly into Houston to surprise my college student daughter for her birthday. As soon as I pulled up in the driveway, I knew something was wrong. It looked old and ran down from the outside. And once I walked inside, it looked even worse. It looked nothing like the pictures online so the pictures are either very old or they were AI. The hotel attendant at the front desk needs a new job. Customer service is not her forte. She didn’t speak. I actually spoke to her and said hi. How are you doing? While she just gave me this dry hello barely looking at me through the Braids covering her eyes. I wasn’t trying to carry on a conversation, but if you’re at the front desk of a hotel, regular politeness is expected. Unfortunately, this generation lacks a lot of social skills and cues. The lobby is very dark and dreary, and maybe that affected her, but I doubt it. She proceeds to tell me after I swipe my card that she did not have the room I reserved. So I asked her what what kind of room did you put me in? Without ever looking up at me, she says a double. I said OK is that a double queen? At which point she got frustrated, shrugged her shoulders, and said, “I don’t know a double”. I then politely cancelled the room and went to the Holiday Inn Express where the attendant was polite and the stay was great.

Room was clean. House keeping staff were friendly. Overnight front desk staff has horrible service with unacceptable ugly attitude. Not helpful at all. We had a one month old baby with us and needed an extra blanket. She refused to give us one. Internet connection was very poor. Other than that our stay was ok.

Exceptional

Cleaning

Dirty and ran down scary and not safe

Close to the airport and reasonable rates

Close to the airport and reasonable rates

Now, I have to leave this hotel in the morning to go park at my original hotel (because I also paid for Long term parking) Very disappointed

Will be staying here again!!

Needs upgrading. Very tight for 4 adults.

Needs upgrading. Very tight for 4 adults.

Room was big and clean. Staff was nice and accommodating. Wait for the shuttle was long. Continental breakfast could have had better quality options.

Room was great. Interior great. Funny smell in the room but clean. The pool area could use a good cleaning along with some patio furniture that is not ripped.

Room was great. Interior great. Funny smell in the room but clean. The pool area could use a good cleaning along with some patio furniture that is not ripped.

Staff was super friendly! Only issue I had was having cockroaches in the room.

Staff was super friendly! Only issue I had was having cockroaches in the room.

Everyone was friendly . Awesome to find a room for 5 people The elevator was a little scary

Dirty and smelly

Dirty and smelly

The best

The best

The location from the airport and free shuttle service. The gentleman checking us in couldn’t find my reservation said it was cancelled. I showed him the confirmation and he still couldn’t find it. He finally gave us a room not sure what he did. Next morning when checking out the key at the front desk said I still owed them money. Said the taxes hadn’t been paid. Explained to her what happened the night before. When I told her I booked through booking.com she said she wished people would stop using that website. We asked about getting on the shuttle back to the airport and she said no one was signed up. We told her we asked the guy the night before and he just said it runs every 30 minutes 24-7. I definitely won’t stay there again after the way we were treated.

Need to upgrade the tv. When you put the tv in CC mode there is a black thing in the middle.of the screen and it won't go away.

Need to upgrade the tv. When you put the tv in CC mode there is a black thing in the middle.of the screen and it won't go away.

First of all, the room I had reserved was supposed to have a room with a King Bed but when I got there the room was no longer available. We had a hard time opening the door with the key card provided and struggled with the door going in and trying to get out. The place was appeared run down and the bathroom door barely missed the toilet seat. Staff was friendly but the overall stay was disappointing

First of all, the room I had reserved was supposed to have a room with a King Bed but when I got there the room was no longer available. We had a hard time opening the door with the key card provided and struggled with the door going in and trying to get out. The place was appeared run down and the bathroom door barely missed the toilet seat. Staff was friendly but the overall stay was disappointing

It wad good breakfast was really good diferent choices every day bed comfy and clean rooms

It wad good breakfast was really good diferent choices every day bed comfy and clean rooms

Staff was ok.

Staff was ok.

Staffing and bed sizes!! My family and I stayed there from Wednesday to Monday and had our room cleaned once maybe twice. We would see the cleaning crew in the halls leave the room so they could clean and we would return with the room still dirty. No new clean towels or no beds made. Also when I book the description of the room said 2 queen bed suite. The beds were actually full size.

Staffing and bed sizes!! My family and I stayed there from Wednesday to Monday and had our room cleaned once maybe twice. We would see the cleaning crew in the halls leave the room so they could clean and we would return with the room still dirty. No new clean towels or no beds made. Also when I book the description of the room said 2 queen bed suite. The beds were actually full size.

Everything

Everything

Hallway had a weird smell and cookies were rock hard.

Elevator

Attentive staff, good breakfast options, clean room, fresh smelling room. In humid 85+ degree weather only one ice machine working and it was on the 5th floor. Not a good feeling for me.

Facilities worked well and location is prime. The room corridors smelled damp..would need some sort of freshener to give it an appealing smell.

Our room was adequate. It was clean and well appointed, so there were no issues with that. However, it's clear that the hotel needs some work as some areas seem a little weary and worn. For example, only one of the two elevators was working. And another example, was that two of the three ice machines were not working. Everything appeared to be clean in the restaurant, and the food was good, and the variety was excellent. I think the service at the front desk was quick and polite, and we were taken care of with a friendly staff. The outside of the hotel, especially around the entrance looked a little worn and could use some new paint, a little spic and span cleaning, it may be a little landscaping to make it look more visually appealing. And all it was a convenient stay that was close to the airport, but it wasn't very memorable.

Our room was adequate. It was clean and well appointed, so there were no issues with that. However, it's clear that the hotel needs some work as some areas seem a little weary and worn. For example, only one of the two elevators was working. And another example, was that two of the three ice machines were not working. Everything appeared to be clean in the restaurant, and the food was good, and the variety was excellent. I think the service at the front desk was quick and polite, and we were taken care of with a friendly staff. The outside of the hotel, especially around the entrance looked a little worn and could use some new paint, a little spic and span cleaning, it may be a little landscaping to make it look more visually appealing. And all it was a convenient stay that was close to the airport, but it wasn't very memorable.

breakfast, bathroom to small,

Clean , comfortable and great price Nothing

Everything was good.

Everything was good.

Odor and the facility is dated

Our Air Conditioner wouldn't turn off and it was very cold outside, so we had place towels over the unit to try and keep the room warm as possible. The frt desk wasn't helpful and only offered hotel points...smh

Our Air Conditioner wouldn't turn off and it was very cold outside, so we had place towels over the unit to try and keep the room warm as possible. The frt desk wasn't helpful and only offered hotel points...smh

I would have given it zero starsbut the one star was for the good shuttle service & the nice check out lady in the morning. The place is filthy. If we hadnt been traveling for 24 hours straight- and i wouldnt have lost money on the prepay hotel we would have went someone else. We slept with our hoods tied, of our hoodies and in out. Lotges and tried not to touch anything. Wd stayed for 3 hoursa d went to our next hitel. Huge white stains all i er couch, many hairs all in the bed- extra seats for pull out couch stains on those. Fioltgy carpet- very very very gross. Hope we didnt catch anything. Left checked in ealry to next hotel and took long showers. Hirrific for a marriot and if i could get a refund ir didnt prepay based in the pics they oosted i would have left.

I would have given it zero starsbut the one star was for the good shuttle service & the nice check out lady in the morning. The place is filthy. If we hadnt been traveling for 24 hours straight- and i wouldnt have lost money on the prepay hotel we would have went someone else. We slept with our hoods tied, of our hoodies and in out. Lotges and tried not to touch anything. Wd stayed for 3 hoursa d went to our next hitel. Huge white stains all i er couch, many hairs all in the bed- extra seats for pull out couch stains on those. Fioltgy carpet- very very very gross. Hope we didnt catch anything. Left checked in ealry to next hotel and took long showers. Hirrific for a marriot and if i could get a refund ir didnt prepay based in the pics they oosted i would have left.

Beds are full size , would have liked queen size

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Yes

Yes

Yes the room was very clean and staff showed great respect and kindness.

Yes the room was very clean and staff showed great respect and kindness.

The hotel looks old

The hotel looks old

Okay

Okay

Awesome

Awesome

Just Okay. Nothing exciting.

Just Okay. Nothing exciting.

Breakfast was fresh and delicious!

Breakfast was fresh and delicious!

Very clean and nice room

Very clean and nice room

The room was clean and the staff was friendly.

The room was clean and the staff was friendly.

The airport shuttle was fantastic and efficient. The staff was so accommodating to any need that I had

The airport shuttle was fantastic and efficient. The staff was so accommodating to any need that I had

Great front desk and room was clean and perfect.

Great front desk and room was clean and perfect.

After my flight was canceled I came across this Hotel. It was very clean and the staff was truly amazing. They made a bad time into a very amazing experience. I would recommend this place 100%

After my flight was canceled I came across this Hotel. It was very clean and the staff was truly amazing. They made a bad time into a very amazing experience. I would recommend this place 100%

Friendly staff and decent location

Friendly staff and decent location

I expect much more out of a Marriott. The whole floor smelled like mildew and the room had a different dirty maybe moldy odor. The only positive was Verdine? I think that was her name was wonderful at check in. Otherwise I would’ve given one star. Won’t be returning

I expect much more out of a Marriott. The whole floor smelled like mildew and the room had a different dirty maybe moldy odor. The only positive was Verdine? I think that was her name was wonderful at check in. Otherwise I would’ve given one star. Won’t be returning

Yes

Yes

I liked the oatmeal topping choices. Check in lady was friendly and helpful. Shuttle lady was also very friendly.

I liked the oatmeal topping choices. Check in lady was friendly and helpful. Shuttle lady was also very friendly.

Hotel looks old and snells bad

Hotel looks old and snells bad

Yes

Yes

Reception with black and brown dreads was rude and not communicative. But overall great stay and comfortable

Reception with black and brown dreads was rude and not communicative. But overall great stay and comfortable

Nice hotel

Nice hotel

Room smelled at the fridge.

Room smelled at the fridge.

Yes

Yes

Hotel and staff were great but the location was a little unfavorable.

Hotel and staff were great but the location was a little unfavorable.

Hotel does need some upgrade. Staff was very friendly and kind

Hotel does need some upgrade. Staff was very friendly and kind

Excellent Stay

Excellent Stay

Very clean and spacious room for 3 people

Very clean and spacious room for 3 people

We found mold on sofa and bed. Asked front desk , they checked and told me that room was empty for 1 month. I was surprised to witness mold on sprillhill suits by Marriate . We end up not staying there. Since we went there to check in midnight, we were unable to book online any other hotel since same night. We drove door to door several hotel, and finally found on to stay. It was total hazards at middle of the night with family and kids.

We found mold on sofa and bed. Asked front desk , they checked and told me that room was empty for 1 month. I was surprised to witness mold on sprillhill suits by Marriate . We end up not staying there. Since we went there to check in midnight, we were unable to book online any other hotel since same night. We drove door to door several hotel, and finally found on to stay. It was total hazards at middle of the night with family and kids.

Light outside is too bright and the curtain can’t block the light completely in the evening.

Light outside is too bright and the curtain can’t block the light completely in the evening.

We enjoyed a comfortable a night stay at Springhill Suites. The room was clean and quiet, with comfortable bedding and a well-appointed bathroom. Staff were friendly and responsive — housekeeping and front desk handled requests promptly. Breakfast offered a good selection of hot and cold items. Overall, highly recommend for both business and leisure travelers.

We enjoyed a comfortable a night stay at Springhill Suites. The room was clean and quiet, with comfortable bedding and a well-appointed bathroom. Staff were friendly and responsive — housekeeping and front desk handled requests promptly. Breakfast offered a good selection of hot and cold items. Overall, highly recommend for both business and leisure travelers.

Brooklyn did an excellent job checking me in. A very delightful professional personality and you can tell she takes her job seriously

Brooklyn did an excellent job checking me in. A very delightful professional personality and you can tell she takes her job seriously

staff was awesome, room was clean, ac was cool. breakfast was delicious no complaints

staff was awesome, room was clean, ac was cool. breakfast was delicious no complaints

It was just ok. The window curtain doesn’t cover the entire window so it lets a lot of light in. Ther also isn’t much light in front of the mirror that’s by the kitchenette. The hotel did what it was supposed to do. AC was good. Clean enough.

It was just ok. The window curtain doesn’t cover the entire window so it lets a lot of light in. Ther also isn’t much light in front of the mirror that’s by the kitchenette. The hotel did what it was supposed to do. AC was good. Clean enough.

Great site and great staff

Great site and great staff

Great property. Front desk was super nice. Housekeeping everyday. Will recommend to others and can’t wait to stay again when I’m in Houston.

Great property. Front desk was super nice. Housekeeping everyday. Will recommend to others and can’t wait to stay again when I’m in Houston.

The staff was very and the room was very comfortable.

The staff was very and the room was very comfortable.

Overall , check in was smooth. The rooms were decent but, they are small. It was a lot of people roaming the hallways & making noise most of the night. My mom used one of the face towels & she completely broke out so it might be the type of detergent that they use to wash them. Another complaint about it is that the elevators need some work because it felt like we were about to drop down especially with the elevator on the left. The door wasn’t completely closed before it started moving which scared us. I made the manager aware of it. Breakfast was decent but, some of the food didn’t seem cooked long enough. Just a heads up that they only put out the waffle maker on weekends which was disappointing. Overall, if you just need a room to stay at for a day or two then this location wasn’t as bad as others.

Overall , check in was smooth. The rooms were decent but, they are small. It was a lot of people roaming the hallways & making noise most of the night. My mom used one of the face towels & she completely broke out so it might be the type of detergent that they use to wash them. Another complaint about it is that the elevators need some work because it felt like we were about to drop down especially with the elevator on the left. The door wasn’t completely closed before it started moving which scared us. I made the manager aware of it. Breakfast was decent but, some of the food didn’t seem cooked long enough. Just a heads up that they only put out the waffle maker on weekends which was disappointing. Overall, if you just need a room to stay at for a day or two then this location wasn’t as bad as others.

Great place

Great place

Our stay was Great, excellent service , clean , friendly and most of all conveniently close to major highways!

Our stay was Great, excellent service , clean , friendly and most of all conveniently close to major highways!

Checkin was smooth I was impressed with the room set up very comfortable the air conditioning was perfect . I don't usually eat breakfast but it was enough to start the morning off .

Checkin was smooth I was impressed with the room set up very comfortable the air conditioning was perfect . I don't usually eat breakfast but it was enough to start the morning off .

Room was clean and comfortable. Restaurant next door seemed popular. I just didn't have a chance to check it out.

Room was clean and comfortable. Restaurant next door seemed popular. I just didn't have a chance to check it out.

Quick overnight stay to catch an early morning flight. The staff was friendly, the shuttle driver to airport was excellent! The room itself was average, nothing fancy but definitely needs a facelift. Fabric couches in hotels just need to go away...with all the different "fluids" that can be left on them, a couch that can be wiped and disinfected is necessary in a hotel.

Quick overnight stay to catch an early morning flight. The staff was friendly, the shuttle driver to airport was excellent! The room itself was average, nothing fancy but definitely needs a facelift. Fabric couches in hotels just need to go away...with all the different "fluids" that can be left on them, a couch that can be wiped and disinfected is necessary in a hotel.

Very friendly staff, clean room, great location! I will definitely be staying here again!

Very friendly staff, clean room, great location! I will definitely be staying here again!

The staff at first was hesitant to check us in.. I already told him I checked in online through their apps but he said they don’t do online check in.. but I asked him to try to check..but I thank him he let us in earlier than expected. We stayed 3 nights.

The staff at first was hesitant to check us in.. I already told him I checked in online through their apps but he said they don’t do online check in.. but I asked him to try to check..but I thank him he let us in earlier than expected. We stayed 3 nights.

Very clean

Very clean

My daughters truck was broken into. PlayStation, clothes shoes, ice chest are among the things taken. The hotel staff was not compassionate or helpful at all. We had to call police ourselves. We were on top floors getting our things and saw a truck leaving with our ice chest in the back, video taped it and asked them to look at their cameras and they refused. They said they couldn't look at the camera in fact said the parking space where the truck was the camera didn't reach. It was in front of the hotel so that was questionable.

My daughters truck was broken into. PlayStation, clothes shoes, ice chest are among the things taken. The hotel staff was not compassionate or helpful at all. We had to call police ourselves. We were on top floors getting our things and saw a truck leaving with our ice chest in the back, video taped it and asked them to look at their cameras and they refused. They said they couldn't look at the camera in fact said the parking space where the truck was the camera didn't reach. It was in front of the hotel so that was questionable.

I was a little nervous approaching the hotel because the area around it felt a bit sketchy - we were both concerned and glad to see that there was a dedicated security guard on the property and it looked like security gates that may close at night. But when I walked into the lobby, it felt a lot like the nice SpringHill Suites I've come to appreciate. I caught the front desk employee right as she was about to step away, thankfully, so check in was rather quick. She tried to find a room on an upper floor for us, but the hotel was sold out, so she only had a 1st floor room. I was nervous about that at first, but it ended up being perfect. The room was a suite with 2 double beds and a sofa/twin bed with trundle

I was a little nervous approaching the hotel because the area around it felt a bit sketchy - we were both concerned and glad to see that there was a dedicated security guard on the property and it looked like security gates that may close at night. But when I walked into the lobby, it felt a lot like the nice SpringHill Suites I've come to appreciate. I caught the front desk employee right as she was about to step away, thankfully, so check in was rather quick. She tried to find a room on an upper floor for us, but the hotel was sold out, so she only had a 1st floor room. I was nervous about that at first, but it ended up being perfect. The room was a suite with 2 double beds and a sofa/twin bed with trundle

It was an overall poor experience. I would not recommend this hotel as a place to stay and absolutely would NEVER stay again. There was someone sleeping in the hall our first night, this made me extremely uncomfortable. Our room was so humid that our sheets, bedding, and towels were moist, the bathroom was very very small, the carpet was nasty, the breakfast was well under par. The staff was very friendly and polite and the pool was nice and clean, the room overall was large.

It was an overall poor experience. I would not recommend this hotel as a place to stay and absolutely would NEVER stay again. There was someone sleeping in the hall our first night, this made me extremely uncomfortable. Our room was so humid that our sheets, bedding, and towels were moist, the bathroom was very very small, the carpet was nasty, the breakfast was well under par. The staff was very friendly and polite and the pool was nice and clean, the room overall was large.

Complimentary breakfast was a plus

Complimentary breakfast was a plus

Many others in the hotel were also going to the same cruise as we did (out of Galveston).

Many others in the hotel were also going to the same cruise as we did (out of Galveston).

Pool not open green-yuck maybe will get serviced. I’ve lived in Pasadena so I know it’s humid here, but the room felt extra humid. Bedding and floor felt wet. Restroom is tiny, I’m a 5’4 150 lbs gal. I got a second room and yes the first one was not ok, but I had to pay more

Pool not open green-yuck maybe will get serviced. I’ve lived in Pasadena so I know it’s humid here, but the room felt extra humid. Bedding and floor felt wet. Restroom is tiny, I’m a 5’4 150 lbs gal. I got a second room and yes the first one was not ok, but I had to pay more

Stayed with my family of 5. It was nice to have two full beds and a sofa bed that pulled out to sleep 2. The pullout mattress was stained and needed to be replaced though. The bathroom had a toilet and shower/tub and the quarters were so small that my child who is 60lbs and 4’ tall banged her elbow while trying to use the toilet. The facility needs to be updated but the staff was nice and the place was kept pretty clean. On our second night the hotel was out of towels which is not professional either I wouldn’t stay there again.

Stayed with my family of 5. It was nice to have two full beds and a sofa bed that pulled out to sleep 2. The pullout mattress was stained and needed to be replaced though. The bathroom had a toilet and shower/tub and the quarters were so small that my child who is 60lbs and 4’ tall banged her elbow while trying to use the toilet. The facility needs to be updated but the staff was nice and the place was kept pretty clean. On our second night the hotel was out of towels which is not professional either I wouldn’t stay there again.

The staff was pleasant and got us checked in fine, but had to call us back down to desk to rerun the CC. Room was nice and very cold!! We loved that! But the hallways did has an odd smell to them….like someone smoked a dirty sock.

The staff was pleasant and got us checked in fine, but had to call us back down to desk to rerun the CC. Room was nice and very cold!! We loved that! But the hallways did has an odd smell to them….like someone smoked a dirty sock.

The buffet could have been better but overall our stay was perfect

The buffet could have been better but overall our stay was perfect

In the outside is unkept. The “yard” is not cut. There were mushrooms in the yard because it was so long. The sink was stopped up in our room and it leaked underneath. The service was good and the breakfast was good.

In the outside is unkept. The “yard” is not cut. There were mushrooms in the yard because it was so long. The sink was stopped up in our room and it leaked underneath. The service was good and the breakfast was good.

Hotel is a bit understaffed and the breakfast could use more variety or just tastier hot food options BUT my room was clean and perfectly spacious- I would return just for how nice the rooms are!

Hotel is a bit understaffed and the breakfast could use more variety or just tastier hot food options BUT my room was clean and perfectly spacious- I would return just for how nice the rooms are!

Good and clean.

Good and clean.

We specifically rented this hotel because it had a pool and bar in the hotel. The pool was closed and i was told the bar is permanently closed. But that wasnt in the description of the hotel and was no disclosed. There are actually pictures with tge bar in the listing.

We specifically rented this hotel because it had a pool and bar in the hotel. The pool was closed and i was told the bar is permanently closed. But that wasnt in the description of the hotel and was no disclosed. There are actually pictures with tge bar in the listing.

Veery good

Veery good

Wonderful place to stay

Wonderful place to stay

It was a great place to stay, the little snack area where you can purchase a few snacks or drinks was so convenient, and there is an awesome mexican restaurant next door. Definitely recommend this place and would stay again.

Refrigerator was not clean and did not get cold. Room smelled like mildew. And the hotel was not like the picture

We’ve contacted the hotel directly, but they have not been able to locate our reservation or assist in recovering the AirPods. We’d appreciate any help you can provide in looking into this matter further.

The property was not what was on the pictures. The pool did not look like the pictures. My fridge was dirty and didnt get cold. The room messed like mildew. And the front desk was not knowledgeable. Will never visit again.

Staff friendly and professional

Restaurant on site and airport shuttle 24 hours a day

The Guy receptionist was the most kindest and had the most phenomenal hospitality EVER! TY

The room was disappointing and the toilet was not flushing with no water. Had to change the room in the night around 1 AM.

We came for the weekend and had a great stay. The room we got was very nice and spacious. It was very clean, quiet. We went to breakfast in the mornings and they had a good selection. We would come back to this one.

The channel lineup had no movie channels that I found and reception was poor. I used my ipad to watch TV and movies.

Clean , friendly staff.

Don't have no extra pillow or blanket

Free airport shuttle

It was close to the highways and there were dining options

Our flight arrived at 10 pm and we spent one night before our cruise. I've stayed at multiple SpringHill suites before and this was definitely the least up kept property of all, however it was clean and they staff is so friendly. Hotel is located next to a very nice trendy Mexican Restaurant that surprisingly stays open until midnight during the week and 1 a.m. on the weekends, the food was delicious and so were the drinks and it is a total restaurant atmosphere not a night club. Property also offers 24 hour airport shuttle service and free breakfast which is the original reason why I booked. I would definitely stay here again based on how friendly and accommodating the staff was, and also because of the proximity to a very good restaurant that offers delicious late night eats since I only travel to Hobby Airport for cruising and I always take flights that arrive the night before so restaurant next door was a big plus for our family.

Lisa at the front desk was amazing! Noticed a booking error and fixed it without any stress on my part! The airport shuttle driver was friendly and personable. Haven’t completed my stay yet, but the first few hours have been great!

Outside looked scary like they need to do some landscaping BUT inside the rooms are nice , breakfast choices were great

Horrible experience really bad customer service. The pool was closed and it was great unsanitary the outside was really ghetto. Dangerous area.

Everyone was nice and friendly at the front desk instead of the young lady with the locs she was very dry as if she didn’t want to be bothered. I love that they serve breakfast and kept the area clean. My room look like it had dried blood in the floor in multiple spots. The area was very convenient and nice, but I strongly recommend more security if possible.

I felt the property was as expected. Nothing really over the the top and nothing terrible. I would say the first night we stayed we had two rooms booked for 11 people and we had to use the couch /bed as the third bed but there were no blankets for it nor enough pillows and the front desk staff said they didn't have any to give us. Said they were booked full and couldn't accommodate us. We were just asking for what should have already been in the room that was designated for 6 people.

Great hotel but some derelict semi knocking it’s engine and refer unit kept my travel partner up all night

Very close to cruise lines and a great fish restaurant.

This trip was my first time staying at any SpringHill. My room was clean, smelled clean and the one staff member I did interact with was down to earth and helpful.

Very nice CLEAN hotel! Nice variety of breakfast options, and I really appreciate the welcoming clean atmosphere. Customer service has been very welcoming also.

Convenient stay right by the airport for an early morning flight. Not the safest area, but given where the airport is, we expected that.

This place was a decent place to stay. The staff was super nice and helpful!

Y

Great stay, no complaints.

Great value. Lisa at the front desk was a joy

Comfortable bed and large room but needs to be updated. Old carpet, popcorn ceiling, awkward bathroom. There was a man wearing a neck gator and a hat trying to swipe his card on the doors to enter and would approach us in the hallway, go face to face and stare. Very creepy and scary, and low security. Tequila 45 next door was easy and nice for dinner. Breakfast buffet was crowded and just ok. Warm options but sausage was in a bin of grease and eggs looked like rubber.

Nice place to have employees stay when out of town

Convenient and great Mexican food restaurant near

When i requested the room, i called ahead to ask if there were rooms with 2 queen beds like we have had at other Springhill locations. I was told that the 2 doubles were really queens, so i booked the room. When i got there, sadly, there really were 2 doubles, and no queens. We dealt with it, but we were not happy anout the misinformation.

Excellent property

Warning!! Check which airport you're flying into/out of in Houston!! Was not aware of the 2 airports that are close to each other (George Bush and Hobby) so booked this hotel by mistake! Shuttle couldn't pick me up, ended up costing me $100 for rides to/from airport my layover. Also, pool is not in service during winter months - which was not advertised on booking. The only plus to this hotel is that there is a busy Mexican restaurant within walking distance - it was nice to watch the live band, but VERY loud (bring ear plugs)!

How would we know there was 2 airport hotels in Houston? This hotel is 45 minutes from the airport yet it has “Airport” in its name! We flew from Panama to Houston, call the hotel for the shuttle and no one knew where Zone 3, Pickup 14 was. We waited for 1/2 hour and called the hotel back and that’s when we found out this hotel was 45 minutes away and they don’t shuttle from the Bush International Airport. I would like a refund.

It was a nice, clean property with a free airport shuttle. The breakfast options were good.

The property is clean, the staff is friendly. We stayed in a two queen bed suite - the desk worked quite well for me, and I like that. It was separate from the main bedroom area – that allowed me some privacy while I worked, and my mom watched television. I will say the– the bathroom and shower are quite small. The breakfast options were minimal, but the coffee was pretty good. I felt safe and would definitely stay here again.

Clean, quiet and convenient

Very clean, quiet and convenient.

Nice stay!

Nice hotel. Beds are very small. We are suppose to have a room with 2 queen beds but I’m sure they were only doubles. There is not much around the hotel to do or eat.

This hotel looked nothing like the pictures. It smelled musty and looked old. Beds were so uncomfortable we barely slept. Not worth the money at all. It’s sad because normally these are great rooms. In need of major updates!

Shuttle driver took hours to come and lied, water was super cold in several of our groups room, they staff didn’t even care it’s like they knew we were leaving so it’s no big deal. And they took my deposit without tell me it would take 6 weeks to return…

The staff absolutely made this property enjoyable. The inside was kept very clean and the services were top notch. On the downside, adjoining properties weren't kept up as nice and even seemed sketchy at times. There is a really good Mexican restaurant next door but it's the only within walking distance. I wouldn't recommend taking walks after dark for the area has some rundown buildings and such and no one would guarantee your safety.

Check out was 12 o’clock. They turned off our keys at 10. No free water.

It was near to the airport

Not hotels fault I guess but there was a really ratty looking couple in lobby. The girl was begging guy to get the bags but he appeared to be high on something.and not comprehending what she was saying. Front desk person made a point of telling me they weren't on my floor. Anyway, I didn't feel safe going out to eat so I ordered in. It was night anyway but also them being in the lobby made me rethink going out even though the restaurant was on the corner.

It was an ok stay. The location is not family friendly, there was a weed smell outside around the property. Next to a restaurant if you want to eat there. Was good enough to crash for one night.

The pull out bed under the couch was not clean and had 2 spiders crawling on it. Front desk stated that they didn’t have extra blankets or sheets. They did eventually find a sheet. Bathroom has no working exhaust so very steamy. At 8am, the fire alarms went off. Was told we didn’t have to evacuate, but alarms went off for over 30 minutes. Left with headaches as we called out Uber to pick us up early to take us to Galveston.

We loved the hotel itself and the staff. The location, near the airport, was what we needed. The hotel is modern, clean, and very nice. Our experience tanked, however, because of the NOISE. It is directly next to a hopping restaurant and bar with very LOUD music on Friday and Saturday nights which ends at maybe 12:30 am. When you are traveling and can't sleep it is not good. In addition, our room HVAC was loud with a rattle. It was really a shame because otherwise we really liked the SpringHill Suites.

commercial area

Very friendly staff and eager to accommodate. I really like the feature of receiving a text notification when the room was ready. My room was perfect. It checked off all boxes with the mini kitchenette. I would definitely recommend.

Water in shower and sink were not hot enough and I didn't want to waste water by letting it just run for a long time.

Person that checked us in wasn't very friendly or helpful. Website said bar/restaurant open until 10. Arrived at 8, nothing open. TV doesnt work

The toilet in our room remaines stopped up pur entire stay. The hotel stated they did not uqve maintenance on hand at the time. They offered us a plunger. We stayed 3 nights with this problem and the only response was them offering us a plunger each time the toilet would clog. Terrible.

Bed was comfy - I’ll give them that. Otherwise couldn’t wait to get out of there. Strong smell of chemical cleaners, coffee cold who does that? Breakfast eggs were plastic, sausage not done. Pool green. AC unit sounded like a construction site all night long. Sorry - just not good and I’m not a picky person.

The hotel is outdated. Dirty amenities; could not even go into the pool. Ripped towels and not enough breakfast for our party of five. The are

I went to check in, computers were down had to wait, purchased a soda, it was flat. I went to get ice, it was broken, had to go to another floor, got stuck on the elevator, went to use ATM it was broken, bugs crawling across the bathroom floor, day 2 key cards would not work.

the hallways were dirty and smelled bad. the areas around the hotel is dirty. the elevators are not clean and outdated. the entry way needs to be cleaned. all around this location is very dirty and unclean.

This place is the worst! Toilet not working, floor is dirty, towel is dirty, cockroaches running even after the terminator stopped by. Only one elevator working. They won’t let me cancel the reservation and only allowed changing room! I blame Expedia too..not very helpful!

Room was okay for a one night stay

Room was dirty and saw a few cockroaches. The property was really run down

Amazing stay clean. The cleaning ladys were very respectful and offered great service. Ac worked great and great spsce to stay in.

We chose this hotel for the pool with 4 children. The pool was locked up. Upon request, it was unlocked after an hour wait. We did not go in because it was filthy dirty.

Clean. Kinda sketchy area. Restaurant in the from had good food.