Springhill Suites By Marriott Houston Brookhollow

At the price point we were surprised to find no bottles of water in the room - - - although there was a filtered water dispenser on the drinking fountain. As a Marriott Bonvoy member we weren’t offered any water at the front desk or any other upgrades. The rooms are excellent and appear to be recently remodeled. Staff all friendly and helpful. The food selection for breakfast is pretty sad - even by free Hotel breakfast standards. No hard boiled eggs at all - - - for example.

Awesome

Exceptional

Awesome

Nice hotel thanks thanks.

Nice hotel thanks thanks.

Exceptional

My stay here was great! The breakfast was awesome and the staff were friendly and helpful. My room was very clean and comfortable. I would stay here again.

My stay here was great! The breakfast was awesome and the staff were friendly and helpful. My room was very clean and comfortable. I would stay here again.

Great room. Wonderful staff. AC was effective. Breakfast was good.

Great room. Wonderful staff. AC was effective. Breakfast was good.

Exceptional

There were roaches. We checked in & came back to a baby roach on the kitchen counters. The next day, we saw an adult roach on the walls in the hallway. We checked out early right after. The room was outdated. The shower faucet was so delicate. To turn on the shower, the little handle almost ripped off the faucet. The shower temperature only had steaming hot water, so my kids couldn't take a bathe properly without yelling & screaming bc it was too hot. The only faucet that was safe to use for my kids was the bathroom sink that had both cold & hot wayer temperatures working. The kitchen sink was really hot too. The swimming pool was dirty. The only thing nice was the breakfast with its options. Never booking again. Its cheap for a reason. Get something pricer that'll be worth the bang for your buck.

There were roaches. We checked in & came back to a baby roach on the kitchen counters. The next day, we saw an adult roach on the walls in the hallway. We checked out early right after. The room was outdated. The shower faucet was so delicate. To turn on the shower, the little handle almost ripped off the faucet. The shower temperature only had steaming hot water, so my kids couldn't take a bathe properly without yelling & screaming bc it was too hot. The only faucet that was safe to use for my kids was the bathroom sink that had both cold & hot wayer temperatures working. The kitchen sink was really hot too. The swimming pool was dirty. The only thing nice was the breakfast with its options. Never booking again. Its cheap for a reason. Get something pricer that'll be worth the bang for your buck.

Exceptional

Clean rooms!! Quiet as well

Clean rooms!! Quiet as well

Friendly staff My room was not very clean. There was hair on the bathroom floor. The trundle bed does not have a barrier between the couch cushions and the bed itself. When I pulled the bed out, there were crumbs and dirt all over the sheet.

My room was not very clean. There was hair on the bathroom floor. The trundle bed does not have a barrier between the couch cushions and the bed itself. When I pulled the bed out, there were crumbs and dirt all over the sheet.

Nothing I was so upset with the stay The way the staff handled my situation it could been handled better.

Nothing I was so upset with the stay The way the staff handled my situation it could been handled better.

Clean and quiet with friendly staff

Clean and quiet with friendly staff

Everything was great and always is.

Everything was great and always is.

?? ??

Clean space. Nice front desk person

Clean space. Nice front desk person

No complaints

No complaints

good hotel

good hotel

My stay was great. The staff was friendly. They allowed me and my fiancé to do early check in a late checkout based on our flights. They even gave me a birthday card. The breakfast was good and the rooms were clean and comfortable It’s right outside of the highway so that can be a little nosy but not unbearable

My stay was great. The staff was friendly. They allowed me and my fiancé to do early check in a late checkout based on our flights. They even gave me a birthday card. The breakfast was good and the rooms were clean and comfortable It’s right outside of the highway so that can be a little nosy but not unbearable

The girl that does breakfast is exceptionally good.

The girl that does breakfast is exceptionally good.

Our tv didn’t work. Took 2 people to fix it. Handle on bathroom door fell off. We had medium sized spider in the bathroom. 2 roaches in the bathroom. One crawled out of the clean towel area. The refrigerator wasn’t cleaned out. A bunch of cheese was left in it.

The girl who takes care of breakfast is EXCEPTIONAL!

The girl who takes care of breakfast is EXCEPTIONAL!

Breakfast fresh, attendant kind and courteous.

Breakfast fresh, attendant kind and courteous.

Convenient and comfortable

Convenient and comfortable

Staff was the best. The breakfast was excellent

Staff was the best. The breakfast was excellent

Exceptional

Execellent staff!

Execellent staff!

Clean, quiet

Clean, quiet

The room was clean and comfortable (just a bit warm, because there was a small couch in front of the AC wall unit - and we do believe that that prevented the return of the flow of air in the room). Breakfast was a bit complicated (we though it was complimentary and a buffet and we arrived to breakfast early Saturday morning, it took longer than we expected and the service was not great. Sunday was better and we even got a kids’ menu that was super helpful). Communication would have helped as we believe management had changed.

The room was clean and comfortable (just a bit warm, because there was a small couch in front of the AC wall unit - and we do believe that that prevented the return of the flow of air in the room). Breakfast was a bit complicated (we though it was complimentary and a buffet and we arrived to breakfast early Saturday morning, it took longer than we expected and the service was not great. Sunday was better and we even got a kids’ menu that was super helpful). Communication would have helped as we believe management had changed.

Superb

The rooms were spotless, comfortable bed, Hotel is beautiful Staff were very nice Breakfast hostess was exceptionally helpful

The rooms were spotless, comfortable bed, Hotel is beautiful Staff were very nice Breakfast hostess was exceptionally helpful

Enjoyed overall experience. Staff was great! Gym great!

Enjoyed overall experience. Staff was great! Gym great!

Customer service at this hotel is horrible. We had to check out early due to a flight cancellation. I contacted the front desk who approve it then when I checked out they told me they couldn't check me out but they would make sure the refund was approved. When I received the bill and contacted them, they said they wouldn't approve it. i would recommend NOT staying at this hotel.

Customer service at this hotel is horrible. We had to check out early due to a flight cancellation. I contacted the front desk who approve it then when I checked out they told me they couldn't check me out but they would make sure the refund was approved. When I received the bill and contacted them, they said they wouldn't approve it. i would recommend NOT staying at this hotel.

Room was very clean, front desk staff was friendly. Bteakfast staff was courteous and eager to help. Overall this was an excellent place to stay.

Room was very clean, front desk staff was friendly. Bteakfast staff was courteous and eager to help. Overall this was an excellent place to stay.

Excellent staff, especially the woman who works in the breakfast area (I am so sorry I didn’t catch her name).

Excellent staff, especially the woman who works in the breakfast area (I am so sorry I didn’t catch her name).

I wouldn’t have chosen to do this review if I knew I had to write something.

I wouldn’t have chosen to do this review if I knew I had to write something.

Very good

Very friendly and helpful staff. The elevator is a bit clunky. Room cleaning was "every other day" and they didn't replace my towels, so I had to go ask the front desk. The accommodations were very roomy.

Very friendly and helpful staff. The elevator is a bit clunky. Room cleaning was "every other day" and they didn't replace my towels, so I had to go ask the front desk. The accommodations were very roomy.

We checked in at 10pm, got to the room and the thermostat was on 80. No problem, turned it down and went to bed. Woke up at 2am and were hot. Temperature in the room had not changed - still at 80 in spite of setting being at 72. Did not feel like asking anyone at that time to try to fix it or move us so just lumped it until the next morning. When we told the front desk about it the clerk said that the new rooms are set up so that if no movement is detected the a/c goes back to the higher temps. We point out the obvious that when sleeping we don't move around much and the clerk, rather indignantly stated that we should have held the three buttons down on the thermostat to stop the auto adjust feature. There was nothing on the thermostat to indicate this (and in fact, there were four buttons on the thermostat so which to push anyway?) and no one at the front desk told us about this at check-in. It is bad enough that the a/c does not work in a room that you pay $190 bucks for but the attitude of the clerk just made it worse. We should have insisted on a reduction in our charge but did feel like arguing about it. In addition to the a/c and attitude, the complimentary breakfast was poor at best. Cold eggs and cold hash browns sounds tasty doesn't it?. It is too bad - otherwise it is a pretty nice place. No way it is worth the $190 though. We would definitely recommend looking and staying somewhere else.

We checked in at 10pm, got to the room and the thermostat was on 80. No problem, turned it down and went to bed. Woke up at 2am and were hot. Temperature in the room had not changed - still at 80 in spite of setting being at 72. Did not feel like asking anyone at that time to try to fix it or move us so just lumped it until the next morning. When we told the front desk about it the clerk said that the new rooms are set up so that if no movement is detected the a/c goes back to the higher temps. We point out the obvious that when sleeping we don't move around much and the clerk, rather indignantly stated that we should have held the three buttons down on the thermostat to stop the auto adjust feature. There was nothing on the thermostat to indicate this (and in fact, there were four buttons on the thermostat so which to push anyway?) and no one at the front desk told us about this at check-in. It is bad enough that the a/c does not work in a room that you pay $190 bucks for but the attitude of the clerk just made it worse. We should have insisted on a reduction in our charge but did feel like arguing about it. In addition to the a/c and attitude, the complimentary breakfast was poor at best. Cold eggs and cold hash browns sounds tasty doesn't it?. It is too bad - otherwise it is a pretty nice place. No way it is worth the $190 though. We would definitely recommend looking and staying somewhere else.

The variety of the breakfast. The the first 3 mornings, no egg was served. Took a bite of an apple and it was rotten, threw it away.

Stayed 3 nights and was very happy with my hotel experience. Room was clean and spacious and gym was nice as well. Breakfast could have had more variety but overall solid hotel stay.

Stayed 3 nights and was very happy with my hotel experience. Room was clean and spacious and gym was nice as well. Breakfast could have had more variety but overall solid hotel stay.

The negatives: our room was on first floor facing the parking lot. We had so much light from the parking lot coming around the curtain that it was difficult to sleep. There is also a lot of road noise as the hotel is located very close to a highway. There also was no hot water- showering was miserable.

The negatives: our room was on first floor facing the parking lot. We had so much light from the parking lot coming around the curtain that it was difficult to sleep. There is also a lot of road noise as the hotel is located very close to a highway. There also was no hot water- showering was miserable.

Nice staff, great breakfast, and very clean!!

Nice staff, great breakfast, and very clean!!

Did not have spoons for breakfast to entire time I was there. Room door would not close without effort.

Did not have spoons for breakfast to entire time I was there. Room door would not close without effort.

Everthing

Everthing

No pool

This property has been completely renovated. Everything is brand-new. The staff is very friendly.

This property has been completely renovated. Everything is brand-new. The staff is very friendly.

Everything was great, but a big disappointment was that our TV did not work. The on-duty manager tried himself but did not succeed. He did offer us another room, but we were tired and unpacked already, so we declined.

Everything was great, but a big disappointment was that our TV did not work. The on-duty manager tried himself but did not succeed. He did offer us another room, but we were tired and unpacked already, so we declined.

The hotel was shutdown for renovation with no hotel staff to help. Only a few construction workers on site. I was sent an email that reservation was canceled from personal email so it was not enough for booking.com. I had to go to location but still didn't solve anything

Clean and quiet NA

excellent

Property was under construction when I arrived. It felt unsafe arriving to a closed down hotel after dark in a city I don't know. Please issue refund

Property was under construction when I arrived. It felt unsafe arriving to a closed down hotel after dark in a city I don't know. Please issue refund

Worst Marriot I have ever stayed in. Didn't know they were under renovation when I booked. The building and neighborhood is not welcoming at all. Stains on the carpet, sink didn't work, rust in mini fridge and on bathtub, had an odor that was making my head hurt. Only stayed for 3 hours of my 5 night. Front desk staff was nice though. As a Bonvoy rewards member and a human being, I was disgusted with this hotel. I DO NOT recommend anyone stays here.

Worst Marriot I have ever stayed in. Didn't know they were under renovation when I booked. The building and neighborhood is not welcoming at all. Stains on the carpet, sink didn't work, rust in mini fridge and on bathtub, had an odor that was making my head hurt. Only stayed for 3 hours of my 5 night. Front desk staff was nice though. As a Bonvoy rewards member and a human being, I was disgusted with this hotel. I DO NOT recommend anyone stays here.

This place was absolutely disgusting! The carpets were not vacuumed. There is construction on the front of the building and there were only 3 other cars. The place needs to be closed down.

This place was absolutely disgusting! The carpets were not vacuumed. There is construction on the front of the building and there were only 3 other cars. The place needs to be closed down.

The property is undergoing construction. The temperature in the lobby is hotter than the Texas air outside. I’m not kidding, it’s sweltering inside! While talking to the desk attendant, I was bit by bugs! One tried to fly into my purse and then the rest attacked me! There’s a sign on the desk that says “No TV. Internet working.” The desk attendant offered to give me a $20 refund on my total bill if we checked in. We did not. If there’s bugs in the lobby, I can just imagine the rooms.

The property is undergoing construction. The temperature in the lobby is hotter than the Texas air outside. I’m not kidding, it’s sweltering inside! While talking to the desk attendant, I was bit by bugs! One tried to fly into my purse and then the rest attacked me! There’s a sign on the desk that says “No TV. Internet working.” The desk attendant offered to give me a $20 refund on my total bill if we checked in. We did not. If there’s bugs in the lobby, I can just imagine the rooms.

No TV, No Gim, poor breakfast. I blame expedia app for not warning that this property was under renovation. We paid in full for an incomplete service. Expedia or the property must consider some refund

No TV, No Gim, poor breakfast. I blame expedia app for not warning that this property was under renovation. We paid in full for an incomplete service. Expedia or the property must consider some refund

There was no indication when booking online that the property was under construction. When we arrived there were dumpsters in front of the property and the building looked like it was falling apart on the outside and no sign that said we’re open, pardon the construction. Then we find out the televisions aren’t working in the entire building. We would have never booked if we would’ve known the conditions.

There was no indication when booking online that the property was under construction. When we arrived there were dumpsters in front of the property and the building looked like it was falling apart on the outside and no sign that said we’re open, pardon the construction. Then we find out the televisions aren’t working in the entire building. We would have never booked if we would’ve known the conditions.

All under construction looks like a tornado went through the building. Nothing happened but didn’t feel safe, vibes were off.

All under construction looks like a tornado went through the building. Nothing happened but didn’t feel safe, vibes were off.

The property was under renovation

The property was under renovation

Under construction

The Hotel is under construction all amenities are close, if would have been great if they give you a noticed once you book a Hotel, but no you find the state of the hotel, no gym, no tv, dusk because of the constructions if I could cancel the stay I would have

The Hotel is under construction all amenities are close, if would have been great if they give you a noticed once you book a Hotel, but no you find the state of the hotel, no gym, no tv, dusk because of the constructions if I could cancel the stay I would have

No internet, no guest at the hotel. Switched to another hotel.

The hotel was unfortunately in very poor condition, not at all like what the pictures looked like. The sofa in the room had a bunch of stains on it, like it was dusty and hadn't been vacuumed. The shower had black mold in it, and the shower curtain was torn.

The hotel was unfortunately in very poor condition, not at all like what the pictures looked like. The sofa in the room had a bunch of stains on it, like it was dusty and hadn't been vacuumed. The shower had black mold in it, and the shower curtain was torn.

Worst experience we ever had, hotel was under a major construction which is not stated when booked! Ceiling falling above the bathtub and black mold everywhere! Refused to refund us even though we didn’t stay! We have 3 small children there was no way we would stay ! Even if it was free! No help from Expedia or mariott! Never again!

Worst experience we ever had, hotel was under a major construction which is not stated when booked! Ceiling falling above the bathtub and black mold everywhere! Refused to refund us even though we didn’t stay! We have 3 small children there was no way we would stay ! Even if it was free! No help from Expedia or mariott! Never again!

too I requested a refund I hope it is honored false advertising and poor business 35 year Marriott customer I have be rd see. Thus

too I requested a refund I hope it is honored false advertising and poor business 35 year Marriott customer I have be rd see. Thus

The property is under construction, food is limited, beds are dirty and smelling mold. This property should not be open until the construction is done and fully open. It feels unsafe.

The property is under construction, food is limited, beds are dirty and smelling mold. This property should not be open until the construction is done and fully open. It feels unsafe.

After a very long day my partner and I finally arrived at the hotel (August 4th) We had been calling all day because the reservation was accidentally made for the 5th but we got no answer…guy at front desk helped us switch it over no big deal. We go into the hotel room and I immediately am HEAVILY disappointed. A weird smell took over the whole room and I had to use half a bottle of spray to mask the old moldy odor. I walk to the sink to brush my teeth only to find a hair…I walk into the bathroom and find short pubic hairs around the toilet…DISGUSTING!!! I open the shower and find long black hairs all around! I walk over to the bed look at the sheets and there’s an odd stain right next to the pillows. The floors were not clean at all…for $150 a night I feel like the least they could do is vacuum and clean up the bathroom! Heavily disturbed so we left and could not even speak to the guy at the front desk because he was napping! Absolutely appalled by this establishment.

The hotel has damage in the roof of main entrance, the elevator doesn’t work correctly, the hall has cockroaches, the A/C unit is too old and noisy, really bad experience, I stayed just because at that time of the night I didn’t have other option

The hotel has damage in the roof of main entrance, the elevator doesn’t work correctly, the hall has cockroaches, the A/C unit is too old and noisy, really bad experience, I stayed just because at that time of the night I didn’t have other option

Front desk lady was nice The property is under construction there was NO CABLE so tv was unavailable. The bathtub had mold

the bed mold in the shower, wet carpet (I almost fell from a slip from the wet carpet to the tile), no tv, sketchy wifi

I don’t recommend this place we came here from far away just to get our truck stolen and they have no cameras at all no security so what’s my safety there none.

NA Room smelled and the beds weren’t queen size

We were told it would be refunded in 1-4 days nothing yet gas been done.

We were told it would be refunded in 1-4 days nothing yet gas been done.

Your app allowed me to book a hotel that did not have electricity and was not accepting check-ins. How is that legal? You refuse to give me a refund for a booking that should have never happened. I booked and paid for a room and when I got to the hotel there was a sign that said no electricity no check-ins. I use your chat app to get zero results.

Your app allowed me to book a hotel that did not have electricity and was not accepting check-ins. How is that legal? You refuse to give me a refund for a booking that should have never happened. I booked and paid for a room and when I got to the hotel there was a sign that said no electricity no check-ins. I use your chat app to get zero results.

Everything is just ok

Everything is just ok

Booked the reservation, then showed up and said no check-in because they hadn't recovered power in 3 days. Wouldn't provide refund. Abysmal, as is Hotels.com.

Booked the reservation, then showed up and said no check-in because they hadn't recovered power in 3 days. Wouldn't provide refund. Abysmal, as is Hotels.com.

After not being able for reach the location the day we left for Houston, I contacted the chain directly and was assured that, even though a lot of the city was without power due to a storm that location was “up and ready to receive. Upon arrival we found that location completely shutdown and was told it had been that way all day. We were forced to make other arrangements in very bad weather and amongst many in the same situation.

After not being able for reach the location the day we left for Houston, I contacted the chain directly and was assured that, even though a lot of the city was without power due to a storm that location was “up and ready to receive. Upon arrival we found that location completely shutdown and was told it had been that way all day. We were forced to make other arrangements in very bad weather and amongst many in the same situation.

Rooms smelled like an dirty locker room. Stains everywhere. Mold in the shower. No hot water.

Rooms smelled like an dirty locker room. Stains everywhere. Mold in the shower. No hot water.

My first room smelled like mold and I requested another room. I was able to get another room and found brown liquid in the bathtub. I requested a refunded. I was told that I would receive the refund but did not receive it. I was very disappointed in this hotel because It was my go to a few years ago. Alot has changed

My first room smelled like mold and I requested another room. I was able to get another room and found brown liquid in the bathtub. I requested a refunded. I was told that I would receive the refund but did not receive it. I was very disappointed in this hotel because It was my go to a few years ago. Alot has changed

Bed was comfortable, no bed bugs, breakfast was serviceable.

Bed was comfortable, no bed bugs, breakfast was serviceable.

From the outside the hotel didn’t look all that great. The room was mostly clean and spacious so that made up for it. Although there was visible handprints throughout the room, not sure if those were from past guests or housekeeping. The breakfast was the bare minimum, bacon, eggs, cereal, oatmeal, and toast. It didn’t seem as if anyone was attending the breakfast area to upkeep and refill the food, so no bacon available.

From the outside the hotel didn’t look all that great. The room was mostly clean and spacious so that made up for it. Although there was visible handprints throughout the room, not sure if those were from past guests or housekeeping. The breakfast was the bare minimum, bacon, eggs, cereal, oatmeal, and toast. It didn’t seem as if anyone was attending the breakfast area to upkeep and refill the food, so no bacon available.

Very clean and the staff was very professional.

Very clean and the staff was very professional.

I would not book here again.

I would not book here again.

And POOL CLOSED which is only reason I paid more to stay here.

And POOL CLOSED which is only reason I paid more to stay here.

The bedsheets were dirty. There were stains in the ceiling. The suite looked rundown.

The bedsheets were dirty. There were stains in the ceiling. The suite looked rundown.

Had room next to elevator, yet we heard no noise at all.

Had room next to elevator, yet we heard no noise at all.

Check in was easy. Room was very spacious. Ice machine leaked water in hallway the entire stay. Housekeeping never came to clean room or replenish towels. We found ants all around the kitchen sink by microwave upon check in. When we asked for more towels we were told they didn’t have anymore til the morning. When morning came front desk was rude saying we should have towels after we sat the used towels out for housekeeping to pick up. We had to clean and empty our own trash.

Check in was easy. Room was very spacious. Ice machine leaked water in hallway the entire stay. Housekeeping never came to clean room or replenish towels. We found ants all around the kitchen sink by microwave upon check in. When we asked for more towels we were told they didn’t have anymore til the morning. When morning came front desk was rude saying we should have towels after we sat the used towels out for housekeeping to pick up. We had to clean and empty our own trash.

Pool/spa not available. That's why I booked there. Almost every thing is broken.

Pool/spa not available. That's why I booked there. Almost every thing is broken.

I don't usually write reviews for hotels but this one was extra bad. We were first given a room that smelled very bad and they changed our room to another. The pool was closed and it was indoor. The front desk person wasn't there half the time, for checkout, I stood there for 15 mins and no one came out so I just left and called them after. We were asked if we wanted cleaning services and we said yes, the room was cleanes once after many attempts of asking for it for an 8 day trip. Breakfast was probably the worst breakfast ive ever seen with a hotel offering two options for hot food and 2 cereals with the typical bagels and muffins. I'm always a marriott guy but definitely the worst Marriott ive ever visited. Overall, giving 2 stars and that might be generous.

I don't usually write reviews for hotels but this one was extra bad. We were first given a room that smelled very bad and they changed our room to another. The pool was closed and it was indoor. The front desk person wasn't there half the time, for checkout, I stood there for 15 mins and no one came out so I just left and called them after. We were asked if we wanted cleaning services and we said yes, the room was cleanes once after many attempts of asking for it for an 8 day trip. Breakfast was probably the worst breakfast ive ever seen with a hotel offering two options for hot food and 2 cereals with the typical bagels and muffins. I'm always a marriott guy but definitely the worst Marriott ive ever visited. Overall, giving 2 stars and that might be generous.

Enjoyed the stay

Enjoyed the stay

Outside of hotel looked older, which I was not expecting. First room we were giving had an unbearable mildew smell as soon as we opened the door. I immediately asked for another room. Second room smelled better but still had a stinch. The hotel itself had a weird smell that we did not like. The toilet clogged and we had to plunge it ourselves and water filled up in the tub while we showered. There was clearly a plumbing issue in that room and probably the whole hotel due to the smell. The room felt old with a few minor updates. I did not like this place and will never stay here again. I paid $170 and feel like overpaid. This hotel does not deserve to be over 2 stars.

Outside of hotel looked older, which I was not expecting. First room we were giving had an unbearable mildew smell as soon as we opened the door. I immediately asked for another room. Second room smelled better but still had a stinch. The hotel itself had a weird smell that we did not like. The toilet clogged and we had to plunge it ourselves and water filled up in the tub while we showered. There was clearly a plumbing issue in that room and probably the whole hotel due to the smell. The room felt old with a few minor updates. I did not like this place and will never stay here again. I paid $170 and feel like overpaid. This hotel does not deserve to be over 2 stars.

All good but pool and hot tub out of service.

All good but pool and hot tub out of service.

Need was uncomfortable, pull out bed was stained, carpet was stained by sink

Need was uncomfortable, pull out bed was stained, carpet was stained by sink

I was greatly surprised that a Marriott would be in this condition. There was dark hair on the floor in the bathroom, that was not mine. There were multiple hairs on my blanket, again not mine. There were small ants swarming my sink. The pictures I took of the ants did not turn out well enough to post. I could not get regular coffee for the coffee pot in my room. I was told they were "out." Marriott needs to rip its name off of this hotel.

I was greatly surprised that a Marriott would be in this condition. There was dark hair on the floor in the bathroom, that was not mine. There were multiple hairs on my blanket, again not mine. There were small ants swarming my sink. The pictures I took of the ants did not turn out well enough to post. I could not get regular coffee for the coffee pot in my room. I was told they were "out." Marriott needs to rip its name off of this hotel.

It needs remodeling

It needs remodeling

It was good but the pool was dirty and my kids were upset 😡

It was good but the pool was dirty and my kids were upset 😡

This hotel needs some serious upgrading the room smelled like stale cigarette smoke, the carpet is old and dirty and the hallways were hot

This hotel needs some serious upgrading the room smelled like stale cigarette smoke, the carpet is old and dirty and the hallways were hot

Also, the food was not great compared to comfort suites. They only have a few selections for breakfast and doesn’t taste good either. Will not book here anymore. We deserved a refund and transferred but that wasn’t possible for them that made us stay. Good thing only for one more night. But will never again book here. Regardless of their reason with the change of management, expect the worst here.

Also, the food was not great compared to comfort suites. They only have a few selections for breakfast and doesn’t taste good either. Will not book here anymore. We deserved a refund and transferred but that wasn’t possible for them that made us stay. Good thing only for one more night. But will never again book here. Regardless of their reason with the change of management, expect the worst here.

The floor in Room 312 felt very unstable. There were several very weak sinking spots around the bed near the a/c unit. The hotel was clean but missing some of the usual bathroom amenities ie soap, cups, ice bucket, additional blanket and the parking security personnel never arrived.

The floor in Room 312 felt very unstable. There were several very weak sinking spots around the bed near the a/c unit. The hotel was clean but missing some of the usual bathroom amenities ie soap, cups, ice bucket, additional blanket and the parking security personnel never arrived.

The room was NOT clean. Condom in th etoilet, glasses so dirty I couldn't use, no soap in bathroom, various 'stains' on sofa and desk. So not worthy of the Marriott brand.

The room was NOT clean. Condom in th etoilet, glasses so dirty I couldn't use, no soap in bathroom, various 'stains' on sofa and desk. So not worthy of the Marriott brand.

The pool water had some chemicals in it that I’m not familiar with, which caused coughing. The images look much nicer than reality, the hotel overall is very outdated.

The pool water had some chemicals in it that I’m not familiar with, which caused coughing. The images look much nicer than reality, the hotel overall is very outdated.

TV’s did not work. They offered to change my room. I checked out the room first and Tv’s did not work there either. Glad I checked it out first before moving all my stuff. No bar soap in the bathroom. Had to bathe with shampoo. I will not book there again.

TV’s did not work. They offered to change my room. I checked out the room first and Tv’s did not work there either. Glad I checked it out first before moving all my stuff. No bar soap in the bathroom. Had to bathe with shampoo. I will not book there again.

I had taken my granddaughter and her friend for her 16th bday, our stay was horrible!! Start off first they gave us the wrong room I requested room on the top floor they gave us a room on the bottom floor, second I asked for a room with the view they give us a room with the tree on the back side of hotel. I had gotten a room with the king size bed and a sofa bed the sofa bed sheet had not been changed look like it had blood or something on it. Then to top it off the toilet overflowed, backed up, water all over the floor they did bring us towels they also brought us a mop bucket said clean it!!! They didn't offer to comp our nite or give us a refund! Would have been better if they would have just apologized or even offered some kind of option.

I had taken my granddaughter and her friend for her 16th bday, our stay was horrible!! Start off first they gave us the wrong room I requested room on the top floor they gave us a room on the bottom floor, second I asked for a room with the view they give us a room with the tree on the back side of hotel. I had gotten a room with the king size bed and a sofa bed the sofa bed sheet had not been changed look like it had blood or something on it. Then to top it off the toilet overflowed, backed up, water all over the floor they did bring us towels they also brought us a mop bucket said clean it!!! They didn't offer to comp our nite or give us a refund! Would have been better if they would have just apologized or even offered some kind of option.

Terrible. They never cleaned the room and there is no housekeeping in the afternoon. The toilet clogged and nobody came they left a plunger and towels at the door.

Terrible. They never cleaned the room and there is no housekeeping in the afternoon. The toilet clogged and nobody came they left a plunger and towels at the door.

The smoke alarm went off twice in our room at 3am and 4am on our first night and woke our room up. The toilet stopped up on our second night but there was no maintenance to help so I was provided a plunger to resolve myself. Those 2 incidents impacted how we felt about our stay. Everything else was ok.

The smoke alarm went off twice in our room at 3am and 4am on our first night and woke our room up. The toilet stopped up on our second night but there was no maintenance to help so I was provided a plunger to resolve myself. Those 2 incidents impacted how we felt about our stay. Everything else was ok.

We checked in and were given a room with wet carpet. The carpet had just been shampooed and had not had a chance to dry. I requested a room change and so they moved me from the first floor to the second floor to a room that also had wet carpet. I went back to the manager and requested another room change. He told me that it would be dry in 30 minutes and I told him I would like a room that had dry carpet now, not in 30 minutes. They accommodated me and I finally got settled in. It’s good to know that they shampoo the carpet regularly, but I was a little offended that they just expected me to slosh around my room on wet carpet. It soaked right through my socks when I took off my shoes so there was no way I could make that work!

We checked in and were given a room with wet carpet. The carpet had just been shampooed and had not had a chance to dry. I requested a room change and so they moved me from the first floor to the second floor to a room that also had wet carpet. I went back to the manager and requested another room change. He told me that it would be dry in 30 minutes and I told him I would like a room that had dry carpet now, not in 30 minutes. They accommodated me and I finally got settled in. It’s good to know that they shampoo the carpet regularly, but I was a little offended that they just expected me to slosh around my room on wet carpet. It soaked right through my socks when I took off my shoes so there was no way I could make that work!

Despite the recent bad reviews, I had no complaints with my stay at this hotel. The key to my room stopped working after the first night, but the staff reprogrammed it and we were on our way. The room was clean and pleasant. The only two small nitpicks I would have is that the breakfast options are slightly limited and the lobby smells like a swimming pool. Considering the pool is near the lobby, this isn’t something that is largely in their control. Overall, it was a pleasant experience!

Despite the recent bad reviews, I had no complaints with my stay at this hotel. The key to my room stopped working after the first night, but the staff reprogrammed it and we were on our way. The room was clean and pleasant. The only two small nitpicks I would have is that the breakfast options are slightly limited and the lobby smells like a swimming pool. Considering the pool is near the lobby, this isn’t something that is largely in their control. Overall, it was a pleasant experience!

Gym was dirty and nobody cleaned during our stay (3 days). One of the treadmill didn’t work. The last day there was no breakfast because the housekeeping were not there.

Gym was dirty and nobody cleaned during our stay (3 days). One of the treadmill didn’t work. The last day there was no breakfast because the housekeeping were not there.

The only good thing was the breakfast, and it was closed on Jan 4th, and was told that management fired everyone. We stayed 5 days and never had our room cleaned or freshened up and had to ask for clean towels. I would not recommend this place to anyone in Houston. And a weak apology from the desk clerk does not cut it.

The only good thing was the breakfast, and it was closed on Jan 4th, and was told that management fired everyone. We stayed 5 days and never had our room cleaned or freshened up and had to ask for clean towels. I would not recommend this place to anyone in Houston. And a weak apology from the desk clerk does not cut it.

The toilet broke and overflowed on our first night. They brought me a plunger and some towels. I could not get it fixed so no functioning toilet all night. They called at midnight looking for the plunger. They were supposed to come at 830 with maintenance to fix the toilet. 945, still hadn’t heard a word so I asked the desk. They said they didn’t want to disturb us early. Um…we didn’t have a functioning toilet so we were up and about early. Then, it took them another 4 hours to clean the bathroom. They did not have any available rooms to move us to. They did nothing to compensate me. Expedia gave me $25 in one key credit. Definitely not a great experience.

The toilet broke and overflowed on our first night. They brought me a plunger and some towels. I could not get it fixed so no functioning toilet all night. They called at midnight looking for the plunger. They were supposed to come at 830 with maintenance to fix the toilet. 945, still hadn’t heard a word so I asked the desk. They said they didn’t want to disturb us early. Um…we didn’t have a functioning toilet so we were up and about early. Then, it took them another 4 hours to clean the bathroom. They did not have any available rooms to move us to. They did nothing to compensate me. Expedia gave me $25 in one key credit. Definitely not a great experience.

Not very nice. Would not take family there. Works for quick work overnight.

Not very nice. Would not take family there. Works for quick work overnight.

I booked room for five people, arrived on Christmas day, had three towels in the room, came down to ask more, was told you run out of bath towels. On the second day came down for breakfast, was told the service staff had family emergency, so breakfast was canceled, i was surprised to hear a Marriot hotel does not have a backup plan. On the third day, no housekeeping service( on the first day we were asked if we want service, which we said yes, since we are traveling with kids), so we went down asked front desk, the gentleman told us, the lady who checked us in was new, so she did not put the request in, but he will make sure we get a full service the next day, which we did not get again, on top of that, our towels was not replaced too. We use to work for marriott hotel, so we had stayed at multiple Marriott brands but never had this kind of experience. It was very disappointing. We will definitely not stay at this property again

I booked room for five people, arrived on Christmas day, had three towels in the room, came down to ask more, was told you run out of bath towels. On the second day came down for breakfast, was told the service staff had family emergency, so breakfast was canceled, i was surprised to hear a Marriot hotel does not have a backup plan. On the third day, no housekeeping service( on the first day we were asked if we want service, which we said yes, since we are traveling with kids), so we went down asked front desk, the gentleman told us, the lady who checked us in was new, so she did not put the request in, but he will make sure we get a full service the next day, which we did not get again, on top of that, our towels was not replaced too. We use to work for marriott hotel, so we had stayed at multiple Marriott brands but never had this kind of experience. It was very disappointing. We will definitely not stay at this property again

I was there 4 nights, and there was no housekeeping at all. Even when I requested someone to come clean the bathroom because the water from the shower was everywhere, no one came to do it. No clean sheets or towels were provided. Bed was not made. I was very disappointed on the room itself and the lack of service

I was there 4 nights, and there was no housekeeping at all. Even when I requested someone to come clean the bathroom because the water from the shower was everywhere, no one came to do it. No clean sheets or towels were provided. Bed was not made. I was very disappointed on the room itself and the lack of service

good staff members

good staff members

Great value! Room was clean and comfortable. Coffee was excellent. Staff was nice and professional.

Great value! Room was clean and comfortable. Coffee was excellent. Staff was nice and professional.

Everything was great just wish the breakfast was a little better

Everything was great just wish the breakfast was a little better

Staff went above and beyond to provide excellent service. Room was very nice and comfortable.

Staff went above and beyond to provide excellent service. Room was very nice and comfortable.

Great !!!!

Great !!!!

Manager Nicki, Staff Mason and Rav are all very nice and helpful!! The hotel is nice and has good breakfast.

Manager Nicki, Staff Mason and Rav are all very nice and helpful!! The hotel is nice and has good breakfast.

Have stayed at this facility many times. Have been satisfied each time, staff is always pleasant and nice, very accommodating. Will continue to book this facility for future trips.

Have stayed at this facility many times. Have been satisfied each time, staff is always pleasant and nice, very accommodating. Will continue to book this facility for future trips.

A little inconvenient from the medical plaza, but rate was good.

A little inconvenient from the medical plaza, but rate was good.

Our room was a double queen suite. Walking into the room smelt a bit like a wet towel, the bed sheets and pillow cases on both beds had stains, the sink had no hot water and the tub was clogged so the water was up to our ankles during showers. The ac was not quiet and the mini fridge made a weird nose on and off throughout the day. We ended up immediately going to buy disinfectant and blankets as we did not sleep under their comforter or bed sheets and there were small curly black hairs ontop of the toilet tank. There were two staff members at the front desk during our stay that were pleasant and the check out process was quick and easy. The location was good and central to a lot of things we did and needed. Those are probably the only positive things about our stay.

Our room was a double queen suite. Walking into the room smelt a bit like a wet towel, the bed sheets and pillow cases on both beds had stains, the sink had no hot water and the tub was clogged so the water was up to our ankles during showers. The ac was not quiet and the mini fridge made a weird nose on and off throughout the day. We ended up immediately going to buy disinfectant and blankets as we did not sleep under their comforter or bed sheets and there were small curly black hairs ontop of the toilet tank. There were two staff members at the front desk during our stay that were pleasant and the check out process was quick and easy. The location was good and central to a lot of things we did and needed. Those are probably the only positive things about our stay.

Ran at the front desk was phenomenal. He was so attentive and remembered details about our stay that just went above and beyond.

Ran at the front desk was phenomenal. He was so attentive and remembered details about our stay that just went above and beyond.

Warm welcoming and spacious room with clean sheets and clean carpet! The bathroom needs a complete remodeling. Everything else in the room is new and updated besides the TV which is pretty old. Recommendation to the manager is to ask his stuff to vacuum the elevator.

Warm welcoming and spacious room with clean sheets and clean carpet! The bathroom needs a complete remodeling. Everything else in the room is new and updated besides the TV which is pretty old. Recommendation to the manager is to ask his stuff to vacuum the elevator.

Nice place to stay with your family.

Nice place to stay with your family.

The staff is very nice and accommodating.

Customer service was great but they didn’t have a complimentary breakfast which was a big disappointment since I was traveling with kids for a sports trip.

While the staff was very friendly, the room was not clean.

Staff was great! Rav employee was especially helpful and friendly-while facility may need some attention the staff was wonderful and my stay was very nice!

Staff was super friendly

Great place to stay

My hubby and I enjoyed the relaxing spa after a long busy day. I slept very comfortable and peaceful. The staff was friendly as well.

Checkin was easy and staff was friendly. The main problem was bkfst just not enough choices, juice machine was out, basically was biscuits and gravy. Very disappointing when you have kids with you.

No towels in room.

Clean and quiet . Girl at feont desk has been great

Super clean, nice room set-up, great breakfast, nice staff. Set on major road but very quiet.

Worst breakfast ever. Didn't have an accessible room for me, even though I reserved one. Asked for towels at 7pm, there were none. At 8am the next day, they still were not washed out dried.

Our room was clean :-) The hallways and elevators did need a cleaning. The building looks/is more updated on the interior than it appears outside. We did not partake in the free breakfast so cannot speak to that. There is moderate traffic noise.

Needs renovation. Burn holes in carpet, mold smell.

Old building with horrible breakfast options. We had many problems, but they fixed them, if not in the fastest or the most customer-centric ways.

Also the OJ selection had apple juice in the OJ. Breakfast without OJ? Everything in the room was what I would expect at a Marriott property. Overall I have mixed feeligs about this property. I drove from Dallas to Houston to be with my brother at the hospital. I stayed at SpringHill because it was a 5 minute drive to the hospital.

Hotel was below average, room was alright but TV didn't work, toilet was clogging. Also breakfast was very limited, that great at all. Had to go buy breakfast outside the hotel.

It was nice I enjoyed my time w did a staycation for my sons 13th birthday

They had no hand soap at the sinks,we had to ask( the shampoo, conditioner & body wash were in the shower. No hairdryer in room, had to ask and the one they gave us, the handle was kind of a rubber material that was sticky and can not be cleaned. Noisiest fan in bathroom, Thank God it died. The shower curtain wasn’t wide enough so water would come out of one side or the other all over the floor. My husband has a bad back , so we always book a hotel with a pool and especially a jacuzzi. This hotel checked those requirements.Room is cleaned every 3 days. The jacuzzi was 78° and my husband told the front desk.Apparently maintenance wasn’t allowed in the property ( maybe because they weren’t getting paid by Marriott? Just a guess). Needless to say, the hotel was at about 25% capacity at best, so if one person complained, so what .. they are saving money not keeping the jacuzzi heating at a day at 101°-103° Lots of cost cutting throughout the hotel was obvious.Lots of hand sanitizers with nothing in them. The elevator had no fan all you could smell was oil. No smoke detectors in the room. The breakfast was ok , Do not book this hotel if you are staying more than 1 night. It was a nightmare. Mayzik at the front desk was nice but his hands were obviously tied , he couldn’t help much.

Excelent place to stay.

the property is NOT clean, a bad odor.

Very clean

Great place to stay

The toilet no work

Staff was really friendly. Quiet area.

The property is nice, service is great but I will NOT return to this property. There was a security guard working, yet the car parked two spaces away from me had all four wheels stolen over night. We were parked between the front lobby and frontage road. Not in some dark corner or around the building. What's the point of a security guard? Not one wheel stolen, all four stolen. Car was left on bricks.

Pretty good place to spend a few nights, close to dtwn and area doesn't seem like a bad place to stay.

The stay was great, only hiccup was my room was never entered to be cleaned and new towels put in but, I only stayed two days but, my room never got cleaned/trash removed after that first night

The room was much smaller than the advertised photo and the breakfast was terrible. Other than that it was ok, but I won't be staying here in the future