Sheraton Houston Brookhollow Hotel

Room was super hot , AC did not work correctly

Great stay. Perfect location. Very quiet and good price.

Did not eat breakfast, location was great The bed felt like it had broken springs on one side. Could not make the room any cooler nor could you read the temperature. The cold-water faucet at the bathroom sink was so tight you could barely turn it.. Had to leave quickly, so didnt get a chance to the staff.

Great Location

Staff was amazing Rooms beautiful and clean

The renovated rooms are good.

ポットが欲しかった

Location very convenient! & I like the parking area for my car.

Lack of refrigeration and more microwave options as well as old laundry equipment for guests

The room was very clean and in good conditions

Good

Superb

Great location with convenient parking that was included. Staff was great. Location felt safe for me and my family. My dog was also well received. Go club suite if you can, very nice amenities included with it. Room is a little outdated, but that didn’t bother us. Would definitely book again.

Good

Exceptional

Musty smell and badly stained carpet. Elevator was loud and squeaky.

Convenient for my business meetings. Parking. OK informal bar/restaurant Tired - not at all what I expected from a Sheraton. No nice cafes or shops within walking distance as far as I could tell

The rooms are very nice, and there is everything you need within a mile. We liked the property so well that we rebooked for the next day.

Very good

Nothing in particular Too expensive to have a dirty and old room. Carpet was disgusting, even a motel 60 offers a mini fridge.

Nothing in particular Too expensive to have a dirty and old room. Carpet was disgusting, even a motel 60 offers a mini fridge.

Always clean and staff is helpful. Stayed here several times

Very old , not renovated for long time , no fridge in room

Good

Very old , not renovated for long time , no fridge in room

Exceptional

Staff was very pleasant and helpful. Room was great. Only downfall was the hot tub was cold. Other than that we really enjoyed our trip.

This property needs some love. The rooms haven’t been updated in years, I didn’t feel like the room was very clean (we found a roach in the room, the TV didn’t work and looked to be about 20 years old. This property isn’t Sheraton quality to me.

The restaurant and bar staff are fabulous Really run down old hotel, not the Sheraton standard one expects

Staff was nice and friendly Tenants were loud and obnoxious

Staff was nice and friendly Tenants were loud and obnoxious

Passable

Really wanted to hot tub and was closed for maintenance

Very good

Superb

Air conditioning didn’t work well! It would get very hot in the middle of the night

Clean place to stay with very accommodating friendly staff. A few machines of the exercise Equipment did not work.

Great stay

Passable

Disappointing

No complaints

Friendly staff and the place was clean No complaints

Air conditioning smelled moldy. Room humid when we arrived.

Staff was great process was enjoyable. Could have got more room amenities for half the cost down the road.

Could have got more room amenities for half the cost down the road.

The hotel had a smell, everything was out dated. Bathroom water wasn’t running properly. Look like I was trying to get sent back to the past being there. I walked in and out ‘ I liked nothing but the supervisor was professional.

Everything was great except that they dont have mini-fridges in the rooms.

yes

The carpet on the 8 floor is dery a lot of spot black and dust. There is not coffee maker on the room and the hotel is design to uses the restaurante first floor that is good.

The ice machine was broken, the hot tub was out of service and when we checked in there was work being done with a jackhammer inside the hotel, making it difficult to speak to the front desk for checkin. All of these things individually are not a big deal but experiencing them all in the same visit made the stay not as pleasant as expected from a Sheraton Hotel.

The room was pretty clean with no major issues, but the room and hallways were very worn, old, and outdated looking. The AC had a weird smell so the room smelled kinda musty. Dingy, dirty looking carpet, stains and chips in the paint on the walls with ugly, poorly applied wood panel wallpaper. The mattress in my room was old and worn with a deep dip on one side that was uncomfortable. No fridge or microwave in the room, which was inconvenient. There was one microwave for all guests on the second floor in the laundry room. This wasn’t explained to me when I checked in. The staff didn’t give any details about amenities when I checked in except the hours of the restaurant. I asked if breakfast was complementary and she never answered me. I do like the fact that there’s security in the parking lot at night. This is not a luxury experience at all. Just good if you’re looking for something affordable with a convenient location.

Everything was amazing great stay!! Would definitely come back!!

A bit tired out and requires refurbishing

Not enough outlets in room, no fridge to keep drinks cool in club level room.

Only bad thing was ice machine being broken on our floor, no in room fridge, and lack of vending.

Good stay

I loved the Staff ! Truly very professional very nice and welcoming! I can’t say I didn’t like anything other than maybe it’s older but I truly had a good experience

Nice convenient place to stay, but it could use interior updates to refresh.

I do a lot of traveling, and maybe I booked the wrong Sheraton. But from my experience of Sheraton this is by far one of the oldest not up to date Sheraton's I've ever stayed at. I was very disappointed with all the stains, all the dust and dirt under the bed and on the chairs in the room. I was also not pleased there was no microwave or refrigerator I had to ask that one be brought up to me. When traveling you at least expect somewhere to keep cold drinks etc. For two nights I spent $460 but that's also adding the $100 deposit. I can say this is my first Sheraton experience that I felt I was at a motel when I entered the room. Unfortunately it's also so outdated that the TV is just regular cable you can't connect to Netflix or anything. But what I can say is the staff was absolutely wonderful and they made the stay much more pleasant. I hope that this Sheraton gets updated soon!

the tv wasn't able to clearly deliver most channels. I left early because of this

The room was clean, but outdated, and some things were broken (the magnifying mirror attached to the wall wouldn’t stay in place and one of the room phones didn’t work). The woman who checked me in was rude to the man she checked in ahead of me, and made a nasty face after he walked away, but I don’t think she realized that I saw her. (I don’t know what her name is, but she had some sort of red marking above her right eyebrow.) The breakfast was delicious and the staff working the restaurant were friendly and helpful, and the staff who checked us out were much friendlier than the first lady.

Convience Price

Price Everything

It’s dirty and smelly with stained carpets I got my keys saw the room and went back down to the desk and gave my keys back

loved the place and staff

The room was clean and comfortable. Some of the furniture appeared a bit shabby but other than that everything was good.

Decent

The room was clean and spacious, the shower was nice and strong, but the furnishings were a little shabby.

Wonderful weekend

Room was musty and the air felt humid.

Nice

Carpets seemed dingy. Bathroom shower was noticeably worn. Room was a bit dusty. And tv/phone cords were laid out messy. Had club access. Which was great. Got to heat up leftovers and grab snacks. Room was big. Good view. Large bathroom and shower. Water was hot with good pressure. Bed was comfortable. Parking easy and free. Nice lobby. Front desk group was really nice. Eat at the restaurant at least once, you get charged and if you don’t use it, it’s wasted-they told me at the checkout.

Our stay was great. Staff was friendly room was clean. Hotel is old and needs a lot of updating rooms. Need to be updated bathrooms need to be updated.

Room was clean I just didn’t like there was no fridge. Breakfast was excellent hotel was lovely and friendly staff. I didn’t like I had to pay an extra $100 to secure the room when I paid in full on the site. Been a week and still waiting on deposit back.

Room was clean I just didn’t like there was no fridge. Breakfast was excellent hotel was lovely and friendly staff. I didn’t like I had to pay an extra $100 to secure the room when I paid in full on the site. Been a week and still waiting on deposit back.

Great place to stay and extraordinary personnel at the front desk and restaurant bar. We had a great experience!

Great place to stay and extraordinary personnel at the front desk and restaurant bar. We had a great experience!

Room was clean

Room was clean

Very nice

Very nice

This is an older hotel, the name says “ Sheraton” , but is operated by Marriott. It shows its age, the bathroom is dated and a little bit rusty. However, the bed and the room are spotless. Service is very good and a really good value if you want a strategic location. No frills. The restaurant is very good and the bar has a great vibe.

This is an older hotel, the name says “ Sheraton” , but is operated by Marriott. It shows its age, the bathroom is dated and a little bit rusty. However, the bed and the room are spotless. Service is very good and a really good value if you want a strategic location. No frills. The restaurant is very good and the bar has a great vibe.

Everything was great…

Everything was great…

The room was very clean and check in was seamless. I was staying only for one night just to sleep after an event so I didn't use any of the amenities although there were dining and lounge options.

The room was very clean and check in was seamless. I was staying only for one night just to sleep after an event so I didn't use any of the amenities although there were dining and lounge options.

Friendly staff, clean room

Friendly staff, clean room

Rooms are dated. Chairs stained. The front desk David and the manager Northon were very helpful and accommodating. The breakfast was decent. Waiter was nice and microwaved our breakfast it was cold.

Rooms are dated. Chairs stained. The front desk David and the manager Northon were very helpful and accommodating. The breakfast was decent. Waiter was nice and microwaved our breakfast it was cold.

I didn’t stay long, only one night . I know I made my reservation for four nights and only stayed 1 night . I was initially informed by Expedia they agreed to refund me for the kart two nights , however the refund wasn’t granted at all , I wish I knew I before booking a stay at another hotel .

I didn’t stay long, only one night . I know I made my reservation for four nights and only stayed 1 night . I was initially informed by Expedia they agreed to refund me for the kart two nights , however the refund wasn’t granted at all , I wish I knew I before booking a stay at another hotel .

The location was in a busy area Older hotel, not a lot of updates in the past few years

Great Customer Service

Great Customer Service

Stains on bed skirt and chair. Room smelled like sweaty socks. Parts of parking lot were blocked off in unappealing and inconvenient way

Stains on bed skirt and chair. Room smelled like sweaty socks. Parts of parking lot were blocked off in unappealing and inconvenient way

Bed was the worse ever.. sinking in the middle

Bed was the worse ever.. sinking in the middle

Okl

Okl

The ac was awesome The price for the room vs what you get is a complete rip off. The only upside this location has is the supervised parking . Just because you have a restaurant and bar doesnt meen you can extort people for more money on the room.

Room was neglected, not clean, smelled dirty.

Room was neglected, not clean, smelled dirty.

The parking outside is dangeroys. You have to cross traffic driving to the parking garage. Nothing

The room was dated, furnished was stained, hallway had a funky smell

The room was dated, furnished was stained, hallway had a funky smell

The staff and breakfast The room need to be updated and had electrical extension cords to connect the lamps

I love to stay there customer service is outstanding

I love to stay there customer service is outstanding

Great service

Great service

Clean room, great location, friendly service. Everything was great about this stay.

Clean room, great location, friendly service. Everything was great about this stay.

Staff was very good

Staff was very good

Perfect

Perfect

Room size, bathroom cleanings, amenities (oven, refrigerator) missing. Small rooms, hardly any space to enter until door is fully opened. Not even 1* family. Only amazing part was front desk who were courteous and kind.

Room size, bathroom cleanings, amenities (oven, refrigerator) missing. Small rooms, hardly any space to enter until door is fully opened. Not even 1* family. Only amazing part was front desk who were courteous and kind.

The room was clean but it is a bit dated. The bed is buckled toward the center, making uncomfortable to sleep. Replacing the matress is needed. Otherwise, I enjoyed my stay. The staff is great!!

The room was clean but it is a bit dated. The bed is buckled toward the center, making uncomfortable to sleep. Replacing the matress is needed. Otherwise, I enjoyed my stay. The staff is great!!

Security in the parking lot

The mattress and the facility was a little out dated

Staff was courteous and efficient. Room was very clean and comfortable. Furniture was less than optimal-the side chair needed an ottoman and side table.

Staff was courteous and efficient. Room was very clean and comfortable. Furniture was less than optimal-the side chair needed an ottoman and side table.

Overall clean. Room and hotel a little outdated.

Overall clean. Room and hotel a little outdated.

Clean room

Clean room

Just an ok hotel.

Just an ok hotel.

Everything was perfect but what stood out was the club. It’s the best thing that a high quality hotel should have. It makes us independent when we need some water, coffee or snacks or even to work late night( jet lag).

Everything was perfect but what stood out was the club. It’s the best thing that a high quality hotel should have. It makes us independent when we need some water, coffee or snacks or even to work late night( jet lag).

Room was clean and staff was friendly and accommodating.

Room was clean and staff was friendly and accommodating.

Nice Clean Hotel !

Nice Clean Hotel !

Easy parking

Easy parking

Charged even though I canceled Every thing

Clean quiet and comfortable

Clean quiet and comfortable

Food service staff was good The rooms I was disappointed. The beds were not standard queen or doubles. Upholstery not clean Very outdated decor Small bathrooms..... Small tub Room service.... Empty trash cans ( no trash bags in trash cans) no linen left over Microwave and refrigerator available upon request. Rooms do not come automatically equipped Elevator cars rattle Keycard elevator access does not work Loved the free parking. It is being renovated but absolutely not what I expected from a Marriott property (Sheraton)

Food service staff was good The rooms I was disappointed. The beds were not standard queen or doubles. Upholstery not clean Very outdated decor Small bathrooms..... Small tub Room service.... Empty trash cans ( no trash bags in trash cans) no linen left over Microwave and refrigerator available upon request. Rooms do not come automatically equipped Elevator cars rattle Keycard elevator access does not work Loved the free parking. It is being renovated but absolutely not what I expected from a Marriott property (Sheraton)

Clean room, staff, amenities

Clean room, staff, amenities

Old property. Room smelt moldy. Staff were super friendly.

Old property. Room smelt moldy. Staff were super friendly.

Unfortunately, I can't say anything good about this place. Unfortunately, I can't say anything good about this place. Cleanliness at a very low level!!!!the room equipment is very uncomfortable old and dilapidated!!!!

Half of parking lot blocked off, room smelled bad, loudest air conditioner ever, drunk person yelling at 230 in morning got locked outside his room in only his underwear, had to wait 30 minutes for cops to remove him, this was the room directly across the hall from us. In morning we complain to hotel staff and the manager said she wasn’t there so she doesn’t know what happened but she was unapologetic and said sometimes Saturdays got crazy.

Half of parking lot blocked off, room smelled bad, loudest air conditioner ever, drunk person yelling at 230 in morning got locked outside his room in only his underwear, had to wait 30 minutes for cops to remove him, this was the room directly across the hall from us. In morning we complain to hotel staff and the manager said she wasn’t there so she doesn’t know what happened but she was unapologetic and said sometimes Saturdays got crazy.

Limpio, con amenidades y cerca de mucho restaurante y tiendas

Limpio, con amenidades y cerca de mucho restaurante y tiendas

The room and stay were fine. After checking out, I found that while I had booked and paid for rooms through Expedia, Sheraton had also charged me. I have talked to robot Jolene but she sent me to another automated response that will not pass me through or give me the option to talk to a human being. You need to ditch your highly automated customer service until you work out the kinks and allow the customer to opt to talk to a human.

The room and stay were fine. After checking out, I found that while I had booked and paid for rooms through Expedia, Sheraton had also charged me. I have talked to robot Jolene but she sent me to another automated response that will not pass me through or give me the option to talk to a human being. You need to ditch your highly automated customer service until you work out the kinks and allow the customer to opt to talk to a human.

Ok

Ok

The accomodations were above average and the staff went above and beyond to make our stay pleasant and memorable

The accomodations were above average and the staff went above and beyond to make our stay pleasant and memorable

Odor in the room because ofvthe old wornnput rugs. Rooms need renovation

Odor in the room because ofvthe old wornnput rugs. Rooms need renovation

Good nod

Good nod

Great, close, comfort, Staff war Friendly, Nice

Great, close, comfort, Staff war Friendly, Nice

Don't believe what you see in the lobby. The rooms are really run down, and poorly cleaned.

Don't believe what you see in the lobby. The rooms are really run down, and poorly cleaned.

Clean

Clean

La persona de la recepción muy amable La habitación limpia, cama cómoda Buen estacionamiento, sin costo Regresaré en mi próximo viaje

La persona de la recepción muy amable La habitación limpia, cama cómoda Buen estacionamiento, sin costo Regresaré en mi próximo viaje

Safe parking, great location and kind staff

Safe parking, great location and kind staff

Nice place to stay with the family

Nice place to stay with the family

I paid for a King size bed and got maybe a queen at best. I'm a big boy and it made for restless night for me and my wife.

I paid for a King size bed and got maybe a queen at best. I'm a big boy and it made for restless night for me and my wife.

The staff was very accomadating with our needs.

The staff was very accomadating with our needs.

Staff and service very nice. Room and facility clean. But the bed was horrible to my back! Bathroom door too close to toilet and shower/tub very cramped.

Staff and service very nice. Room and facility clean. But the bed was horrible to my back! Bathroom door too close to toilet and shower/tub very cramped.

No refrigerator inside the room, no complementary breakfast

No refrigerator inside the room, no complementary breakfast

Building

Building

Everything was great

Everything was great

Had issues with the water. Had a very foul smell. I did report it to the front desk. They stated it would be reported to management.

Had issues with the water. Had a very foul smell. I did report it to the front desk. They stated it would be reported to management.

😁

😁

Dee was so amazing at check in. Great customer service and hotel was clean!

Dee was so amazing at check in. Great customer service and hotel was clean!

Very private. Fast room service and room cleaning service. Ice nearby. Would stay again

Very private. Fast room service and room cleaning service. Ice nearby. Would stay again

Great last minute stay after attending a concert in Houston

Great last minute stay after attending a concert in Houston

The staff was very friendly and competent

The staff was very friendly and competent

Good atención..good location..

Good atención..good location..

The staff were amazing, helpful, and friendly. The property was dirty, smelled bad everywhere(urine/vomit/mold) from the elevators to the rooms and overall was in poor condition.

The staff were amazing, helpful, and friendly. The property was dirty, smelled bad everywhere(urine/vomit/mold) from the elevators to the rooms and overall was in poor condition.

Great place

Great place

It was really good

It was really good

Looks good from the outside, but very dirty and old rooms.

Looks good from the outside, but very dirty and old rooms.

Please before booking know that this an older model of the Sheraton it’s not as fresh looking as most Sheratons are today. I was disappointed there’s an old smell all through out the hotel. There’s no central AC and the floors are dirty looking. The staff was very nice to me and willing to do all they can to make my stay better but this was a lesson for me to stay with the hotels I know.

Please before booking know that this an older model of the Sheraton it’s not as fresh looking as most Sheratons are today. I was disappointed there’s an old smell all through out the hotel. There’s no central AC and the floors are dirty looking. The staff was very nice to me and willing to do all they can to make my stay better but this was a lesson for me to stay with the hotels I know.

The room was very dirty, the sofa was very dirty

The room was very dirty, the sofa was very dirty

Great!

Great!

Please let the Sheraton know they should check the room we stayed in, #514, for bed bugs!

Great service nice overall for a quick stay

The service was ok! The hotel needs some major upgrades! The room was clean but the toilet didn’t flush properly. The bathroom counter was falling apart. The carpet and upholstery was in terrible condition. Would I stay here again? Probably Not!

Our shoulder tubs was not drain and we asked to front desk to have it fix, however, the problem still there until we left.

Very clean and I liked that it felt safe, the room felt very luxurious and had a nice view

Great service at front desk.

we enjoyed the pool and the restaurant

I was so disappointed in this hotel the good reviews I saw is why I chose this hotel but they were nothing but lies, hotel was not clean nor did it smell pleasant walking through the door and it's rooms are very outdated, they try to clean to subdue the old smelling carpet and furniture, the bed slept horribly the fitted sheet didn't fit and when it came off there were stains on the mattress, the AC in the room was really loud, the tub held water when you shower, the ice machine didn't work on the floor had to go to another for ice, management was unable to be reached, there were bugs, like the disappointment was real, the only good thing about this hotel was the free parking, I would not recommend this place for even a one nights stay until they do better...

needs a remodel..the linens need updated the air units are very noisy

The place is very old especially the inside of the bedroom the carpet in the bedroom was sticky IT DID NOT LOOK LIKE THE PICTURES.

Property is a bit dated but very clean and well maintained.

This is an extremely old property with outdated amenities. The shower is a 1950's tile with an excessive amount of staining. There is no refrigerator or microwave available. The customer/guest service was amazing. The staff was extremely pleasant, very attentive, and resolved any issues in an expedient manner.

Great spot in Houston. Centrally located in a good business location. Prices are good and it's a clean hotel.

Needs updating of interior badly

Overall the stay was good however the hotel has a mildew smell upon entry and even in the rooms. Never figured out the WiFi information. Staff were helpful and friendly. The pool was clean but the hot tube was Luke warm and not working.

Staff was great and food was fine. Rooms and hotel a little dated but at the room rate I'll be happy to stay here again.

Staff was excellent, very kind and breakfast was well above average.

Everything was good.

Staff

Enjoyed my stay. Staff was polite and courteous

The room smelled funny kinda of like a chlorine smell and like air filter needs to be changed. Also more bath towels would be nice but will stay again

I had called in a few days ahead to specify we needed(not just wanted) a walk-in shower. I was told there would be one. There was a tub and it was not comfortable for my wife. I wanted to change rooms, but she didn’t want to repack. There is no selection available to specify a shower. For elderly or those with poor balance, that is important.

All good

Our one night stay was great. The room temperature was good and the bed and pillows were comfortable. Older building that does need some repair but overall a great hotel to stay at.

Convenient

Beautiful

Great vacation stay for the family

all was well

Room was clean. Excellent service.

I stayed at the hotel last weekend and overall had a good experience. The staff was super friendly and courteous, which really made a difference. The only downside was that the pictures online didn’t quite match the actual look and feel of the building and room, they were a bit nicer in the photos than in real life. Still, it was a comfortable stay, just not exactly what I expected based on the pictures.

Nice staff poor services and outdated

Great place to stay, enjoyed my time

Staff very helpful and room was great, pool was so refreshing.

Excellent

Air condition was not working, the bed make a lot of noises and the carpet smell bad

Nice service would stay there again

Really good service

The room was outdated, with no refrigerator or seating other than an overstuffed armchair that did not recline or move and an office type chair. The cleaning staff did not replace used coffee packets or cups (necessitating a trip to the front desk for replacements). The lack of any type of breakfast facility other than the restaurant was an irritant.

Trying to get to the property was difficult. The room and bathroom were clean but very dated. The AC was fantastic for a hot Texas summer night. The lobby and bar area were very relaxing and inviting. Overall I would stay here again.

The armchairs in the room are very dirty and old, giving a bad appearance.

Very good hotel

Good

NOT A VERY GOOD CUSTOMER SERVICE EXP SORRY. HOTEL IS AMAZING, DESK STAFF NOT SO MUCH

Property was pretty good. We would stay again.

Great stay!!

Staff was polite, friendly, and accommodating.

The place was nice but the bed wasn’t very comfortable and the towels seemed very worn. Slow elevators. Service was friendly but they seemed understaffed.

While not bad, the property shows its age. It was likely much nicer when newer, but now feels dated. The rooms had a slight musty smell (not overwhelming), and the bathrooms were small. The mattresses and sheets looked better than they felt. Unfortunately, the pool was closed and there were no outdoor lounge areas. Overall, it's a decent value option, just don't expect typical Sheraton quality.

The hotel lobby is really nice. The area not too bad. My room however wasn't that clean

Our stay was great but its not close anything fun to do and Uber pricing can get a little pricey after a while. It was a great price for the room.

Hotel stay was comfortable, very clean. And breakfast was delicious 😋

It was ok

Room wasn’t clean at all

It was very fun loved the bar

Parking spaces and safety measures were very adequate. No issues Ground floor lobby, eating area and banquet halls are spacious. Staff was very nice and courteous including the front desk, houskeeping and folks serving food in the breakfast bar.

I had a Club room for two nights. The room had nice towels and the bed was good. A nice chair for relaxing and a good desk. No robe, slippers. No microwave nor fridge. The club is not what I expected. Access to sodas, water, and coffee. Some fruit and granola bars. No reception. No food. There is a bar in the hotel. I was excited to hear they were having snacks on the two evenings I was there but it was so sad. A small tray of cheese cubes and fruit then two choices of wine which were poured into a plastic cup. I think they poured one inch of wine. It felt like a wine tasting. Very weird. The next nice was beer only. Once again poured from cans into a plastic cup. Why the club was not set up for a nice experience was strange. Restaurant food for dinner was bad. Actually got sick from my sandwich. Breakfast cost $20 each. Don’t think I will stay there again.

Hotel is a little bit shabby and not updated (worn out carpet in hallways etc) but it is VERY comfortable and our room was very clean. Excellent staff - everyone we interacted with were SO nice but the best person was I believe Shavay, I might be messing her name up but she was a delight. Super kind and welcoming and warm, and made sure we were well taken care of for my birthday weekend trip. Hotel has a nice pool area and is quiet despite being right off the freeway (easy on/off) and very close driving distance to lots of shopping, food etc. We were only 15 minutes from House of Blues, we were in town for a concert so the location was perfect for us. And the hotel offered free secure parking which was lovely. The continental breakfast buffet is $20 per adult and delicious and fresh, included all the basics but also made-to-order omelettes, pancakes and egg options.

location , parking lot

Very old building, old rooms, old AC, old bathrooms... Definitely needs some remodeling.

Everything was good. Staff were helpful and professional. I wouldn’t mind staying there again in the future.

We booked a double room but were told that they were overbooked when we arrived and where given a room with 1 king size bed and a pull out sofa-bed. The gave us complementary breakfast in exchange, but it didn't quite make up for having to sleep on the incredibly uncomfortable sofa-bed for 2 nights.

I got zero sleep the entire time I was staying. There was construction or something going on and was not able to sleep because of the noise.

Solid one night stay I enjoyed my stay in Houston

Dirty carpet dirty restroom dirty room smelly room

It was great.

The area was great.

Minus the elevators being down a lot, it was fine.

This was a very nice hotel. They fixed our stopped-up sink quickly, and the breakfast was great!

Outdated

Great help at the front desk, well maintained, good breakfast. Worked well for me and my family

Excellent location comfortable stay excellent service amazing breakfast

However hallway is dated and some touches can be updated. Clean just dated. Bathroom is a bit tight

Looks very old we be better of staying at a best western

All was really good easy and convenient

Property needs update. Unfair refund policy. Staff led us to believe breakfast was included. Morning coffee in lobby unavailable. Room smelled like smoke and had to be changed. Terrible experience. Would stay somewhere else if in this area of Houston again.

Staff is always friendly. Got assigned a room that smelled like cigarettes, the whole floor smelled like cigarettes. A bunch of (I believe to be) employees yelling at one end of the hall kept us awake. We requested a different room and that helped.

Location easy to find, friendly staff

Awful staff who were incredibly rude. Hotel had no water on the second day. Not their fault as the city shut off water to the area but no heads up, no apologies, no offer of some sort of compensation/suggestions of ways they could help and when I asked when water might be back, I was bluntly and rudely told to call the city myself if I wanted to know. In general the hotel was grotty, old and unclean but the issue with water and more to the point the treatment by staff was the part that I found totally unacceptable.

This is the worst property I ever had the pleasure of staying at. First the GM Mark Clinton was not able to adhere to the Marriott’s policy’s. Secondly, the security guard started yelling at random guests and would not lower his voice. Unacceptable, I might try to give this property another shot in the future. We’ll see if they are able to change their business practices.