Residence Inn Houston West-Energy Corridor

Close to where I needed to be Bathrooms did not have ventilation fan. Rooms were dated. Furniture was bulky

Exceptional

Amazing option for families. You have everything you need in your room. It’s clean and cozy.

The staff was helpful and friendly. Breakfast was nice to have without going anywhere. The elevator was a little noisy and one of the hand towels in my room seemed unclean. It may have been a stain so it would be best the check them to make sure they’re good.

Breakfast was has better options than comparable hotels.

Not good I ordered food from Uber Eats. Someone took away my food.

great experience stay

Staff is wonderful!! This was my second stay this year and I won’t stay anywhere else. Great location, safe, quiet, comfortable and clean.

Yes

Very clean and quiet

Very clean and quiet

This hotel is perfect. Location is a gem. Hotel security is fantastic, and the area is safe and walkable. Daily breakfast has great options. Room was large and comfortable. Hotel was clean and quiet, and staff was amazing. Will tell everyone to stay here.

Good

Facility was very clean and conveniently located. Loved having a pool that was family/ child friendly. The staff were very friendly and welcoming. The rooms were very quiet and spacious. Loved the kitchenette with a fridge and freezer as well. The bed was a bit too firm and the pillows flattened easily, but neither was significant enough to deter me. I also was grateful for the variety of breakfast options offered, but not pleased with the quality of the hot food items. But this too is minor issue. Overall I was very pleased and would definitely book again.

Facility was very clean and conveniently located. Loved having a pool that was family/ child friendly. The staff were very friendly and welcoming. The rooms were very quiet and spacious. Loved the kitchenette with a fridge and freezer as well. The bed was a bit too firm and the pillows flattened easily, but neither was significant enough to deter me. I also was grateful for the variety of breakfast options offered, but not pleased with the quality of the hot food items. But this too is minor issue. Overall I was very pleased and would definitely book again.

Good breakfast buffet, very friendly staff

Give thing was great clean staff was very friendly and professional 👍 so i rate a 100% A + always enjoy the stay

Great hotel

The bed was comfortable, the room was clean!

The bed was comfortable, the room was clean!

There was an odor in the room.

There was an odor in the room.

Room was excellent and staff was amazing.

Room was excellent and staff was amazing.

Has kitchen not a lot of space in the living room area

Has kitchen not a lot of space in the living room area

Did not have breakfast

Did not have breakfast

Exceptional

Exceptional

Very good

great staff

great staff

Great upkeep, kind staff

Great upkeep, kind staff

Hotel was very clean and comfortable. Staff was professional and friendly.

Hotel was very clean and comfortable. Staff was professional and friendly.

I've stayed here a couple times now. It's being maintained well. Room and facilities were clean. Staff was friendly. Breakfast was good. My only suggestion is don't eat Java Chip ice-cream before going to bed if you want to actually sleep All was good.

I've stayed here a couple times now. It's being maintained well. Room and facilities were clean. Staff was friendly. Breakfast was good. My only suggestion is don't eat Java Chip ice-cream before going to bed if you want to actually sleep ?. All was good.

Superb

Spacious

Spacious

Lovely space, great people.

We loved the property and staff. We vame from New Orleans. We do recommend and will be returning.

We loved the property and staff. We vame from New Orleans. We do recommend and will be returning.

The staff were very friendly, nice rooms. Would definitely stay there again.

The staff were very friendly, nice rooms. Would definitely stay there again.

Took extra money off my card

Exceptional

Great breakfast plus spacious suite. Wonderful price for the area - huge park with trails and restaurants nearby.

Great breakfast plus spacious suite. Wonderful price for the area - huge park with trails and restaurants nearby.

I had trouble checking in. Hotel couldn't find my prepaid registration and initially wanted me to pay again

everything was good but gas stove was not working.

everything was good but gas stove was not working.

The staff and property were awesome!

The staff and property were awesome!

Fantastic hotel staff was very accommodating and very nice! I would totally stay here again

Fantastic hotel staff was very accommodating and very nice! I would totally stay here again

We had a queen studio and found it very clean, spacious and comfortable for two adults. The surrounding area felt safe and is near, restaurants, groceries and most anything else one could need. Rooms are adequately sound insulated quiet. Full sized fridge, microwave, dishwasher and 2 burner stove. There is no safe in the room. Housekeeping is every other day but we requested and received fresh towels daily.

Great place, clean, comfortable, good breakfast Everything was good

The room was spacious given the price. Room was clean and I appreciated the full kitchenette with the full fridge, microwave, and dishwasher. I felt like I was at home. Bed was comfy and room was very quiet to sleep in. I wasn't able to use the pool which is one main reason why I booked it, so just a little disappointed.

Very nice little apartment. Perfect for short stays. I was surprised by the amenities. Small kitchen with some essentials in case you don't want to eat out was a nice plus. Bed and bedsheets were super comfy. Location was great with good access to the highway. Nothing really. The architecture/design portion of things is not exciting, but this isn't what this place is catering to, it's a pretty standard hotel that fulfilled its purpose well.

Room was extremely clean, quiet and great value for the money.

Room was extremely clean, quiet and great value for the money.

Very friendly and great room

Very friendly and great room

I thoroughly enjoyed this trip, would definitely be going back!!!

I thoroughly enjoyed this trip, would definitely be going back!!!

Everything was good. No complaints.

it was very organized and maintained and spacious for a couple. Some of the amenities wasn’t in the room. Had to call front desk to receive it.

I came here unexpectedly, and what a nice surprise! Place has great customer service, my room is large and nicely decorated. A great value for the money!

I came here unexpectedly, and what a nice surprise! Place has great customer service, my room is large and nicely decorated. A great value for the money!

Will stay there again

Will stay there again

Front desk was awesome

Front desk was awesome

Brand new. No issues. It looks good now but the furniture is cheap so I’m not white how it will wear.

If I had to complain, which I am not, I would have liked cranberry juice and flavored coffee creamers with breakfast.

Friendly staff and great location Breakfast was not that good

Very good

Staff was very friendly and room was nice and clean. Stayed here many times and will stay again.

Staff was very friendly and room was nice and clean. Stayed here many times and will stay again.

Staff was super friendly & helpful No ice machine

Excellent staff service & friendliness and terrific breakfast.

Excellent staff service & friendliness and terrific breakfast.

There seemed to be a problem with the door locks. Apparently, the issue wasn’t fixed since more than a month.

Check in was subpar I told the lady I needed a room facing the front of the building and she couldn’t get it right twice. Bathroom needs to updated and well lit.

Check in was subpar I told the lady I needed a room facing the front of the building and she couldn’t get it right twice. Bathroom needs to updated and well lit.

Friendly staff

Friendly staff

Always quiet!

Always quiet!

Quiet and safe area!

Quiet and safe area!

Great

Great

All good

All good

Cleanliness

Cleanliness

Bath tub was not clean

Bath tub was not clean

My shower had bugs. Noise TV would turn completely side ways. So I had to watch it side way

My shower had bugs. Noise TV would turn completely side ways. So I had to watch it side way

The hotel was amazing. It was very clean. The front desk clerk was very professional and greeted me with a smile. I would highly recommend this hotel. Excellent customer service experience.

The hotel was amazing. It was very clean. The front desk clerk was very professional and greeted me with a smile. I would highly recommend this hotel. Excellent customer service experience.

Only one entrance

Only one entrance

I like it. Will come back

I like it. Will come back

Very clean well kept property, Would stay again.

Very clean well kept property, Would stay again.

Pool water was dark green…health hazard.

Pool water was dark green…health hazard.

Comfy and great value

Comfy and great value

Evwrything great, all the staff super helpful

Evwrything great, all the staff super helpful

Awesome place to stay!!!

Awesome place to stay!!!

Prompt check in and pool side view. The room had a kitchenette, full size refrigerator, microwave, hot plate, sofa bed, desk and a dinner table. I also had a queen bed in the bedroom with a full size bath. The room was very affordable and clean. I will definitely stay here again. I was also able to bring my pet.

Prompt check in and pool side view. The room had a kitchenette, full size refrigerator, microwave, hot plate, sofa bed, desk and a dinner table. I also had a queen bed in the bedroom with a full size bath. The room was very affordable and clean. I will definitely stay here again. I was also able to bring my pet.

The staff was extremely helpful and the property was clean at all times.

The staff was extremely helpful and the property was clean at all times.

good place for stay

good place for stay

Exceptionally clean! Zonnett at the front desk was so very friendly and professional. She started my day right! All staff was accommodating. Only complaint? Coffee at the breakfast was lukewarm. But, fortunately, took it to my room to microwave.

Exceptionally clean! Zonnett at the front desk was so very friendly and professional. She started my day right! All staff was accommodating. Only complaint? Coffee at the breakfast was lukewarm. But, fortunately, took it to my room to microwave.

Everyone was super great. When we checked in, they told us they had just completed a major renovation. Well, they replaced wall paper/paint and carpet. Beds were fine, but not new. Bath tub was so old it sagged in the middle and didn't drain completely, plumbing fixtures were old and had hard water deposits around them and a little rust. The grout in the bathroom on the floor tiles had black gunk around it. Clearly not a full renovation as the clerk bragged about. But otherwise a good room. Food was very limited. The items changed everyday, but not a great selection...obviously just pre-made re-heated items.

Everyone was super great. When we checked in, they told us they had just completed a major renovation. Well, they replaced wall paper/paint and carpet. Beds were fine, but not new. Bath tub was so old it sagged in the middle and didn't drain completely, plumbing fixtures were old and had hard water deposits around them and a little rust. The grout in the bathroom on the floor tiles had black gunk around it. Clearly not a full renovation as the clerk bragged about. But otherwise a good room. Food was very limited. The items changed everyday, but not a great selection...obviously just pre-made re-heated items.

The overall rating was very good, lobby was clean and welcoming, staff friendly, breakfast was nice and seating area was spacious. The furniture in the room was quite old, would need a refurb. But it was clean, quiet, with a nice shower and comfortable bed and a kitchenette.

The overall rating was very good, lobby was clean and welcoming, staff friendly, breakfast was nice and seating area was spacious. The furniture in the room was quite old, would need a refurb. But it was clean, quiet, with a nice shower and comfortable bed and a kitchenette.

Great hotel, lovely staff, good breakfast....

Great hotel, lovely staff, good breakfast....

Great

Great

The best

The best

The only thing is the key card reader on the back door did not work so I had to walk around to the side door to get inside the building. Fortunately, the key card reader on the side door worked fine.

The only thing is the key card reader on the back door did not work so I had to walk around to the side door to get inside the building. Fortunately, the key card reader on the side door worked fine.

Thank You

Thank You

Check in was made easy. Staff went beyond normal to accommodate me.

Check in was made easy. Staff went beyond normal to accommodate me.

Good

Good

Highly recommend

Highly recommend

Great facility

Great facility

AMAZING

AMAZING

Next to good restaurants and work

Next to good restaurants and work

I paid for the stay through hotels.com with my pay pal account attached to my bank. I arrived to the hotel by 6 PM. Young guy at front desk gave ne the hardest time, questioned my payment, made me show him my email, bank and pay pal confirmations and accounts showing was deducted, still he didnt believe it was paid until he decided to call someone from the hotel who clearly told him he was making a mistake and I had my room already paid he didnt need to be asking me for my cc. He didnt apologize after the almost 45 minutes he kept me at front desk, (very embarrassing by the way) To add more to the horrible experience the frame door of bathroom has mold very unhealthy and the toilet was unable to be used, was not flushing needed to use their bathroom by their breakfast area. Terrible experience never again for me. We stayed on 10/8 room#103

I paid for the stay through hotels.com with my pay pal account attached to my bank. I arrived to the hotel by 6 PM. Young guy at front desk gave ne the hardest time, questioned my payment, made me show him my email, bank and pay pal confirmations and accounts showing was deducted, still he didnt believe it was paid until he decided to call someone from the hotel who clearly told him he was making a mistake and I had my room already paid he didnt need to be asking me for my cc. He didnt apologize after the almost 45 minutes he kept me at front desk, (very embarrassing by the way) To add more to the horrible experience the frame door of bathroom has mold very unhealthy and the toilet was unable to be used, was not flushing needed to use their bathroom by their breakfast area. Terrible experience never again for me. We stayed on 10/8 room#103

The staff was friendly and helpful. The area was quiet and convenient for our travels.

The staff was friendly and helpful. The area was quiet and convenient for our travels.

I love the customer service throughout my stay, the breakfast had no fruit and other items that could improve.

I love the customer service throughout my stay, the breakfast had no fruit and other items that could improve.

The property was clean and so comfortable. I was exhausted from traveling with an injury, and I fell asleep instantly on the very comfortable bed and stayed asleep all night!

The property was clean and so comfortable. I was exhausted from traveling with an injury, and I fell asleep instantly on the very comfortable bed and stayed asleep all night!

Least like the breakfast selections.

Least like the breakfast selections.

False advertisement! Had a picture of two Queens or Double beds when I reserved the room and I ended up with a room with one double bed and one pull out sofa bed to accommodate 3 people. Plus, I had to pay extra for this room. I tried to change my room when I checked in and they said they don't have any rooms with two double or queen beds. I will never stay at this place again.

False advertisement! Had a picture of two Queens or Double beds when I reserved the room and I ended up with a room with one double bed and one pull out sofa bed to accommodate 3 people. Plus, I had to pay extra for this room. I tried to change my room when I checked in and they said they don't have any rooms with two double or queen beds. I will never stay at this place again.

Check in staff were excellent breakfast and coffee were very good. Well equips suite. Very nice neighborhood with lots of eating options within walking distance. Easily navigable area even for a first time visitor.

Check in staff were excellent breakfast and coffee were very good. Well equips suite. Very nice neighborhood with lots of eating options within walking distance. Easily navigable area even for a first time visitor.

Great amenities in the property and great staff.

Great amenities in the property and great staff.

The night attendant gave me a welcome gift, one of the snacks was open from the bottom end so I threw it away. I found some women's clothing left on top of the vanity and two used towels hanging on the shower rod. I placed these items on the chair in the living room. The thermostat did not work. I could not turn on the heat. I was too tired to complain to the night attendant but I told the morning attendant about the issues with the room. Breakfast was fine.

The night attendant gave me a welcome gift, one of the snacks was open from the bottom end so I threw it away. I found some women's clothing left on top of the vanity and two used towels hanging on the shower rod. I placed these items on the chair in the living room. The thermostat did not work. I could not turn on the heat. I was too tired to complain to the night attendant but I told the morning attendant about the issues with the room. Breakfast was fine.

The staff was awesome for a holiday! From the front desk to the hospitality staff.

The staff was awesome for a holiday! From the front desk to the hospitality staff.

Wonderful service and the property was clean and the room was pretty nice

Wonderful service and the property was clean and the room was pretty nice

We had no hot water in our shower. The breakfast options were lousy.

We had no hot water in our shower. The breakfast options were lousy.

While the furnishings in the suites are rather tired, the design of this hotel is perfection with full size appliances in the kitchens, ample bath/vanity areas (with drawers!) and closets. The pull out sofas must be incredibly difficult and uncomfortable to sleep on given the discomfort experienced when simply sitting upon them. Nicely appointed with unobjectionable artwork and color schemes, the property is beautifully located within walking distance of multiple shopping and dining options. Price-wise you can do better in the area and I was surprised they didn't offer us a block room rate for the several dozen room-nights we occupied for a family funeral (i.e. reserved direct with the hotel, outside Hotels.com) which their comfortable common areas, full breakfast and onsite/offstreet free parking -while great features- doesn't quite make up for.

While the furnishings in the suites are rather tired, the design of this hotel is perfection with full size appliances in the kitchens, ample bath/vanity areas (with drawers!) and closets. The pull out sofas must be incredibly difficult and uncomfortable to sleep on given the discomfort experienced when simply sitting upon them. Nicely appointed with unobjectionable artwork and color schemes, the property is beautifully located within walking distance of multiple shopping and dining options. Price-wise you can do better in the area and I was surprised they didn't offer us a block room rate for the several dozen room-nights we occupied for a family funeral (i.e. reserved direct with the hotel, outside Hotels.com) which their comfortable common areas, full breakfast and onsite/offstreet free parking -while great features- doesn't quite make up for.

Nice apart-hotel with good room layout and walking access to local businesses.

Nice apart-hotel with good room layout and walking access to local businesses.

I thoroughly enjoyed my stay from check-in to check-out. The front desk was friendly, knowledgeable, respectful, and helpful. Ronald's acknowledgement and attention to detail made me feel comfortable and right at home. It was a nice touch when he remember who am as well as my name upon check-out.

I thoroughly enjoyed my stay from check-in to check-out. The front desk was friendly, knowledgeable, respectful, and helpful. Ronald's acknowledgement and attention to detail made me feel comfortable and right at home. It was a nice touch when he remember who am as well as my name upon check-out.

Nice and clean in a great location.

Nice and clean in a great location.

The sink is outside the bathroom and if someone uses the sink in the middle of night, it disturbs other people.

The sink is outside the bathroom and if someone uses the sink in the middle of night, it disturbs other people.

The staff made this stay great… Ronald & Success were great staff members… My only issue was the bathroom light wasn’t working properly (came on after several presses)…

The staff made this stay great… Ronald & Success were great staff members… My only issue was the bathroom light wasn’t working properly (came on after several presses)…

This is our second time here and it was really nice! The room is always clean, staff is always welcoming and friendly! The bed is comfortable, and it’s always quiet, so we get a good nights rest!

This is our second time here and it was really nice! The room is always clean, staff is always welcoming and friendly! The bed is comfortable, and it’s always quiet, so we get a good nights rest!

Great

Great

My stay was very nice. My check in and check out were super quick. The young lady that checked me in was very kind and friendly. Her friendliness made my stay enjoyable. I like that the hotel is close to a lot of stores.

My stay was very nice. My check in and check out were super quick. The young lady that checked me in was very kind and friendly. Her friendliness made my stay enjoyable. I like that the hotel is close to a lot of stores.

Room was clean and in good condition. Front desk staff are friendly and efficient.

Room was clean and in good condition. Front desk staff are friendly and efficient.

Our reservation was cancelled, which i could understand, to accomidate hurrican evicteds. But we were not notified. Staff helped us get resrvations in Galveston,but very pricy.

Our reservation was cancelled, which i could understand, to accomidate hurrican evicteds. But we were not notified. Staff helped us get resrvations in Galveston,but very pricy.

Nice, clean, cold AC

Nice, clean, cold AC

Arrived to find out after check in that elevators was not working. Was given a room on the 3rd floor, spouse need hip and knee replace. Informed that elevator tech was in route. Left to visit family and eat, came back @ 10pm. The elevator tech informed front desk clerk it was the fire alarm that is causing the elevators to not work. Called expedia for transfer to another property and was informed of a penalty. Placed on hold for higher rankings for over 3omins them phone was disconnected. With help of elderly couple and clerk made it in room after midnight. Next morning after 10 a.m elevators not working. Sumday on check out No discount given in fact clerk acted as if he was not aware of any problems or situation on Friday night. Took name and number for manager to address my concern awaiting that call.

Arrived to find out after check in that elevators was not working. Was given a room on the 3rd floor, spouse need hip and knee replace. Informed that elevator tech was in route. Left to visit family and eat, came back @ 10pm. The elevator tech informed front desk clerk it was the fire alarm that is causing the elevators to not work. Called expedia for transfer to another property and was informed of a penalty. Placed on hold for higher rankings for over 3omins them phone was disconnected. With help of elderly couple and clerk made it in room after midnight. Next morning after 10 a.m elevators not working. Sumday on check out No discount given in fact clerk acted as if he was not aware of any problems or situation on Friday night. Took name and number for manager to address my concern awaiting that call.

Very lovely place nice and quiet, very clean and comfortable. The staff was very professional and friendly.

Very lovely place nice and quiet, very clean and comfortable. The staff was very professional and friendly.

Overbooked and my family didn’t have a room. No phone call, no email, not even a sincere apology. Drove 5 1/2 hours and came to a hotel that couldn’t accommodate us.

Overbooked and my family didn’t have a room. No phone call, no email, not even a sincere apology. Drove 5 1/2 hours and came to a hotel that couldn’t accommodate us.

It was great!

It was great!

Easy check in, clean, excellent hot breakfast, ample parking, and great amenities.

Easy check in, clean, excellent hot breakfast, ample parking, and great amenities.

I enjoyed my stay here. I did have to wait a bit check in because the front desk had stepped away for a bit, but that’s okay. I had no issues after that. The room was nice and spacious, it also came with a small kitchen and microwave. I will definitely stay here again when I’m in the area.

I enjoyed my stay here. I did have to wait a bit check in because the front desk had stepped away for a bit, but that’s okay. I had no issues after that. The room was nice and spacious, it also came with a small kitchen and microwave. I will definitely stay here again when I’m in the area.

The property was not as clean as they claimed to be. The rooms were not sanitized and there was stains in the bathtub. The refrigerator had sunflower seeds on top of it. The sofa bed was not cleaned at all. They did offer an extra room since they didn't have another 2 bedroom suite.

The property was not as clean as they claimed to be. The rooms were not sanitized and there was stains in the bathtub. The refrigerator had sunflower seeds on top of it. The sofa bed was not cleaned at all. They did offer an extra room since they didn't have another 2 bedroom suite.

Excellent place

Excellent place

Great customer service

Great customer service

Very great room that separates the living room pull-out couch bed from the bedroom with a door.

Very great room that separates the living room pull-out couch bed from the bedroom with a door.

Very clean and quiet stay. Nice area. No problems whatsoever.

Very clean and quiet stay. Nice area. No problems whatsoever.

Very quiet clean and awesome staff... love the area many different shopping places nearby

Very quiet clean and awesome staff... love the area many different shopping places nearby

The room was clean and comfortable. My only gripe is that I booked a King bed suite and it obviously was NOT a King. It was a very small bed, like a double, but it was pretty comfy. I would stay again.

The room was clean and comfortable. My only gripe is that I booked a King bed suite and it obviously was NOT a King. It was a very small bed, like a double, but it was pretty comfy. I would stay again.

The staff was extremely helpful.

The staff was extremely helpful.

They didn’t have my room available for check in at 3:00. I had to wait 4 hours to get a room. I would’ve had to wait longer but I changed my room from a suite into a studio. We get to our room finally at 6pm to see it was 40 degrees in the room and it took all night until the next morning for the room to heat up.

They didn’t have my room available for check in at 3:00. I had to wait 4 hours to get a room. I would’ve had to wait longer but I changed my room from a suite into a studio. We get to our room finally at 6pm to see it was 40 degrees in the room and it took all night until the next morning for the room to heat up.

Hotel was clean and nice. Outdoor pool was not heated, no hottub. Breakfast was a brown bag special due to Covid, unfortunate but better than nothing

I was charged for 2 days and only stayed 1

This room was nice, very quiet.. the only thing I didn’t like was that the food was set out, but anyone could walk up and grab a plate and put it back

Good clean and friendly hotel

Great service from front desk administrator name Michelle

The bed was uncomfortable and the sheets and blanket had a little musty odor of sweat giving me the impression that they had not been washed previously.

Great place to stay. Very clean. Very helpful staff. Great view of the city. Near good walking trails too.

I enjoyed my stay, the rooms were clean and every member of staff that I interacted with was excellent

The location was good, apartment was comfortable but the towels had hairs and they were not wash properly.

Staff was great but room was far from acceptable regarding cleanliness and the condition of things.