Regency Inn & Suites Houston East I 10

Omg....this place is for drug deals and sex. The room doesn't even have a lamp or trash can in it. Its a mattress (no headboard), desk and fridge. No toilet paper holder in the bathroom. ONE towel. The toilet seat had lots of pee on it and was disgusting. I seriously watched a drug deal happen. There's noise all night long from other customers being outside. Worst place I've ever stayed at and I've stayed at some iffy places.

Room smelled really bad soap is smaller not enough for the use also the sheets, towels, and pillows were worn, stained, and dirty; I had to ask for them to be changed.

Bad

Very poor

Superb

Very good

The room was archaic. Old sheets, comforter and towels. Bed linens did not match. A/C cover not snapped or screwed on. It was also missing a filter. The hotel was in a great location with only one entrance in and out. Patrons were a bit loud and obnoxious after after 11pm and disregarded the posted, listed rules.

Is ok thank

Staff really friendly and will help with no problems

This place is a cat fish. The rooms are messed up the tvs don’t work. Everywhere is old and needs to be updated the showers heads are full of hard water build up the beds are hard and small these pictures they have up are NOT actual the chair for the desk was broke and just in the corner I definitely wouldn’t have stayed or spent my money if I knew it looked like this

Yes very helpful and courteous

The room ceiling had several holes that normally worldview be there. The toilet was broken and there were other various issues.

Nothing at all. My room was terrible. Holes in the wall my light had a flicker no remote for the tv.

Nothing at all. My room was terrible. Holes in the wall my light had a flicker no remote for the tv.

Room was disgusting. There was a paper towel stuffed in the hole in the wall where the smoke detector was supposed to be. The sheets were covered in stains and hairs when we arrived. The mini fridge was ripped from its placing and I guess a new one was put in the corner without them addressing the hole in the tv stand where the other fridge was. The handle to control the water for the shower was sitting on the bathroom counter, completely detached from the shower itself. The room reeked of smoke and it was a waste of my time and money. We spent no longer than 5 minutes in that room due to the conditions. Could not sleep there.

Not the room i asked for, or reserved. If i had known this hotel had been purchased by OYO, I would never have reserved it to start with. There actually is no breakfast at this location.

Nothing I didn’t get the room I booked, the pictures are fake, there were holes all in the wall, the ceiling was falling, the a/c didn’t work, the tv didn’t work, it felt disgusting

Nothing I didn’t get the room I booked, the pictures are fake, there were holes all in the wall, the ceiling was falling, the a/c didn’t work, the tv didn’t work, it felt disgusting

Great staff

Great staff

Good

Exceptional

Everything, absolutely everything

This property robbed me for my reservation. During a winter storm and did not approve a cancellation during this state of emergency. I’m disgusted by this hotel and will never book with them ever again.

This property robbed me for my reservation. During a winter storm and did not approve a cancellation during this state of emergency. I’m disgusted by this hotel and will never book with them ever again.

Exceptional

Was very loud and ghetto

Nothing Was very loud and ghetto

I liked it staff was cool School

I liked it staff was cool School

Everything Nothing

Everything Nothing

New management are very rude and unprofessional!!!

New management are very rude and unprofessional!!!

The rooms were not as it was pictured in the site. It had roaches. I asked for a non smoking room and the room smelled like smoke. The people that was staying in the hotel were smoking pot, and were disrespectful. Overall it was a bad experience, I don’t not recommend this hotel at all.

The rooms were not as it was pictured in the site. It had roaches. I asked for a non smoking room and the room smelled like smoke. The people that was staying in the hotel were smoking pot, and were disrespectful. Overall it was a bad experience, I don’t not recommend this hotel at all.

The tub was broken

The tub was broken

They had roaches mold on the pillowcases and they were selling drugs right outside which is unsafe when you have children with you

They had roaches mold on the pillowcases and they were selling drugs right outside which is unsafe when you have children with you

Great place for those on a budget. Friendly staff, and the lowest rates on that side of town! Can’t beat it!

Great place for those on a budget. Friendly staff, and the lowest rates on that side of town! Can’t beat it!

I actually didnt like the property It was no cable the tub was caving in the beds was horrible the price didnt match the rooms are the stsy

Nice clean friendly place

Blinking lights on ceiling fans and leaking roof in lobby; blinking light, holes in drywall, and missing smoke detector in room. Noise from highway readily evident.

Blinking lights on ceiling fans and leaking roof in lobby; blinking light, holes in drywall, and missing smoke detector in room. Noise from highway readily evident.

People would think from the location the hotel it's self wouldn't be any were to stay but the truth is it's very safe,quite, comfortable. Staff well just awesome. Great people. I very much recommend this hotel .

People would think from the location the hotel it's self wouldn't be any were to stay but the truth is it's very safe,quite, comfortable. Staff well just awesome. Great people. I very much recommend this hotel .

The hotel was a great price but the facility needs to be updated drastically the decor the rooms loked as though it neededa heavy clean. The air vent on the A/C filter was full of dust as though the filter hadnt been cleaned in quite a while. They didnt have a business centerwich i needed but luckily there was a Fedex in Walking Distance No room servce or kitchen many guests seemed to be nosey and up all hours of the night ,cleanliness of rooms, staff seemed not really caring or uninformed if you asked them a question

So far is good

So far is good

The location I asked for a king at the time of booking and was giving a two full-size bedroom which I had to clean before I felt comfortable in it and had to changed the sheets because there was hair all over the ones already on the bed

Everything

Nothing No light bulbs, wastebaskets, bed and pillows were awful, noise high, not clean, nonsmoking room had smokers in it so I couldn’t breathe all night.

Nothing everything was nice

Horrible had rats we didn’t even stay a night

Horrible had rats we didn’t even stay a night

I never showed up to the room I booked it and paid it online they told me I still had to pay inside when I arrive too and I didn’t like that so I don’t know why they asking me how was my stay and if I did book online I need a refund back because I never go to stay at the room

Dirty room, toilet paper nasty, blood on pillow cover. Itchy sheets.

Dirty room, toilet paper nasty, blood on pillow cover. Itchy sheets.

It was nothing like the pictures, room smelled bad, location was bad, don’t stay here in my opinion, we never got into the blankets because room felt dirty.

It was nothing like the pictures, room smelled bad, location was bad, don’t stay here in my opinion, we never got into the blankets because room felt dirty.

Nothing The owner bust in on my daughter and bed bugs were found and refused to give back our money my son was bit by them

There was nothing to like about this place everything was horrible the place smelled of Indian food, the floors in the entrance were dirty. The room itself was terrible with neighbors smoking drugs. Gosh I just wish I had a refund this place was emotionally traumatizing This was the worst place ever, I would not recommend it to my worst enemy! Steer clear from this place, it may be cheap but hotel rooms were covered in feces walls were covered in feces and throw up. I gave it a try but man I ended up being traumatized, my neighbor kept beating up his wife while she wife kept doing drugs. The police were called and there was a battle in the hallway. I did not sleep at all this place was horrible you should be teared down and a priest called I did honestly suffer emotional trauma... I need counseling now

The hotel location was ok, near the bus station, about 15 minutes drive. The hotel and the room are old and not very clean, the bedsheets had small cigarette holes in it and the air conditioner was old but working well to keep the room cold. We stayed only for a few hours to rest from the tours we had and when we left the receptionist asked if we didn't like the room, it was nice to see them worried about the customers.

A little sketchy but overall not bad for the price

A little sketchy but overall not bad for the price

Didn’t get to stay. Booked for online reservation to go up to the hotel to see it was All

I’m praying I get a refund because I deserve it

I’m praying I get a refund because I deserve it

I didn't even get out of the car! My family and I were not staying in such an unsafe and unclean environment. The people were loitering outside, trash everywhere and windows were open with clothes and trash hanging out. The front desk didn't even answer the phone!

I didn't even get out of the car! My family and I were not staying in such an unsafe and unclean environment. The people were loitering outside, trash everywhere and windows were open with clothes and trash hanging out. The front desk didn't even answer the phone!

It was nats fly’s and pee in the tolerant I ask for my money back and they said no I didn’t even spend a night Every thing

It was nothing to brag about. It felt kinda muggy and stinky. And starting early in the morning I could hear the back door slamming over and over. Woke me up over and over. It was terrible.

The rooms smelt like cigarettes and the floors were sticky as if soda was spilled on the ground. The counter tops were sticky and were not cleaned.

Na

Tyy

Staff was ok but property and room was in worst condition

I found a VERY large roach in the tub, motel is right on a noisy highway, toilet would not flush well. Management refused to issue a refund whan I said I could not stay there with my son.