La Quinta Inn & Suites by Wyndham Houston East at Normandy

Always pleasant

The troubles continued at the front desk, where staff struggled for an unreasonable amount of time to locate and assign me a room. By the time I finally reached my room, all I wanted was to rest — but that hope was quickly shattered when I discovered the air conditioning was completely non-functional. Given the late hour, this was not a minor inconvenience; it was unacceptable. I had no choice but to return to the front desk and request a different room, enduring yet another lengthy wait before I could finally settle in for the night. The final — and most egregious — incident occurred the following morning. I had requested a late checkout at 12 PM, which is a common and reasonable accommodation. Despite having a "Do Not Disturb" sign clearly displayed on my door, a staff member knocked at 11:15 AM and demanded to know whether I was staying or leaving. Even more alarming, he appeared ready to open the door without my consent. This complete disregard for guest privacy

In all everything was nice but the bed was hard The beds are very uncomfortable

Everything Nothing

El cuarto bien pero la piscina pésima el gate electrónico no servía

Great place to stay, staff was helpful, hotel/rooms were clean and breakfast was great, very filling. My only complaint was the key card, the struggle everyday with trying to get in he room. I believe if you keep the keycard too close to your phone it somehow deactivates it, other than that I would most certainly recommend his hotel!

It was a bit confusing to find the entrance at night, the entire property is blocked in by a gate. The hotel itself was fine. We only stayed one night after arriving on a late flight. The hallways smelled musty like old water, however our room was clean and comfortable and smelled fine. I did not eat breakfast, but the others in my party did and were content with it. We did not have time to utilize the pool so I am unable to speak on it. If you’re looking for a quick place to stay, I’d recommend here. Only recommendation I have is to provide patrons with the exit code during check in. We were unaware of this and got held up at the gate with a line behind us. We did find out that others were unaware as well.

Very helpful and meet all needs for 140lb dog!!!

Na

Clean and courteous employees Na

Very good

The AC in our first room wasn’t working properly. Notified the morning receptionist on 5/16 and he didn’t do anything about it.

Staff was kind, the breakfast was good The location which made security alerting gates closed for extra safety which was awesome but has one think the danger in its area

Evening receptionist for 5/16 and 5/17 was excellent. Told her that the AC issue in our first room still wasn’t fixed; she attempted to fix the issue and when it still wasn’t working, she upgraded us to a new room free of charge. Never got her name though. Excellent service. The AC in our first room wasn’t working properly. Notified the morning receptionist on 5/16 and he didn’t do anything about it.

The location which made security alerting gates closed for extra safety which was awesome but has one think the danger in its area ? 7? h08 y ? ⁸u8u⁸usual 7666z6

Very good

The internet was a little choppy… But everything else was great

The bedroom was clean and I didnt have any issues with the room itself. The stairways were covered in large dead roaches for both days I stayed. Meaning nobody came around to clean them. The elevator was very sketchy and seemed to work very slowly. The hotel itself is actually fine for the price youre getting especially with the room we had we had no issues. The room you get actually surprised me for the price. It's just the area itself. You might not expect the area youre getting into with booking and yes its a little ghetto but dont book this hotel expecting nice areas and safe people. The gas station right across from the hotel seems to be falling apart and has constant homeless people roaming around. The entrance into the hotel alone is a little difficult considering theres a single gate to get in and one to get out (if you have the code). The entire area seems to be filled with trouble. Decent hotel but very sketchy area. If youre willing to spend a little less and not stay in the immediate area youre staying at truthfully id say this might be for you. If not and you want comfort all around then spend the little more for that. As a young male I didnt have many issues but my girlfriend was very uncomfortable with the area and after hearing her out I understand her and that this isn't the place for a romantic getaway so keep that in mind.

Great price, great breakfast very quiet. We had to get our room key reset several times.

We had to get our room key reset several times.

STAY AWAY!!! The hallways smell like a wet mop and the rooms aren’t any better! The area is sketch as well

Very good

The bedroom was clean and I didnt have any issues with the room itself. The stairways were covered in large dead roaches for both days I stayed. Meaning nobody came around to clean them. The elevator was very sketchy and seemed to work very slowly. The hotel itself is actually fine for the price youre getting especially with the room we had we had no issues. The room you get actually surprised me for the price. It's just the area itself. You might not expect the area youre getting into with booking and yes its a little ghetto but dont book this hotel expecting nice areas and safe people. The gas station right across from the hotel seems to be falling apart and has constant homeless people roaming around. The entrance into the hotel alone is a little difficult considering theres a single gate to get in and one to get out (if you have the code). The entire area seems to be filled with trouble. Decent hotel but very sketchy area. If youre willing to spend a little less and not stay in the immediate area youre staying at truthfully id say this might be for you. If not and you want comfort all around then spend the little more for that. As a young male I didnt have many issues but my girlfriend was very uncomfortable with the area and after hearing her out I understand her and that this isn't the place for a romantic getaway so keep that in mind.

Passable

Good

Exceptional

The eggs had a soapy taste. Other than that the breakfast was ok.

Our room keyes, kept having trouble. On Friday, the staff offer us a new room. We had to pack up again and unpack in the new room which is very time consuming. When I finally finish I thought I would sit down and watch some TV and find out that the room they moved us into hadno cable TV in that room. They offer to move us again. I was to tired to pack and unpack again and the room would have been in another floor we our elder folks that would have been to exhausting for us at point of the evening. We ask for a additional discount but they flatly refused it.

Part of staff was friendly and part was uncaring. Our room keyes, kept having trouble. On Friday, the staff offer us a new room. We had to pack up again and unpack in the new room which is very time consuming. When I finally finish I thought I would sit down and watch some TV and find out that the room they moved us into hadno cable TV in that room. They offer to move us again. I was to tired to pack and unpack again and the room would have been in another floor we our elder folks that would have been to exhausting for us at point of the evening. We ask for a additional discount but they flatly refused it.

Checking in wasn't a hassle it was quick the front desk did answer all my questions the parking lot was a bit dirty with trash i stayed on the second floor it smelled a bit weird idk how to explain it the room was not bad bed was comfortable the elevator felt like it was about to break down so was a tad scared to get on and off it had a sign saying only four people at a time the breakfast wasn't bad had a bit of everything and it was fresh I saw a review about the Marijuana smell well it did smell and I did see people smoking but didn't really bother me I mean hey its Houston everyone pretty much smokes although I don't im ok with it so just know you probably will smell it all in all I would say 6 out of 10 on my stay

The room was clean and the breakfast was fresh.

The hotel was not as advertised. The main lobby was beautiful, however the elevator and stairwells were not clean and there was a smell. The room walls were dirty and the furniture was worn. The pool was not as pictured and the chairs around the pool were all torn. The breakfast was great and staff were nice in the morning.

Roomy room , breakfast great Cockroaches in the stairway, elevator not working, carpets old dirty

Exceptional

Roomy room , breakfast great Cockroaches in the stairway, elevator not working, carpets old dirty

Stayed here for two days for a tournament I had to attended. During my stay I had no issues. Breakfast was fresh and staff did a great job keeping everything clean. I felt secured leaving my vehicle on the property because it’s gated and a code is needed to exit. Overall, I have zero complaints.

Breakfast ok.

We were in the 2nd floor and at other of the floor from the elevator. My husband is 85.

Very nice staff and a good breakfast. We were in the 2nd floor and at other of the floor from the elevator. My husband is 85.

Bad

Not at all and wasn’t fresh

The staff was wonderful and very helpful.

Exceptional

Passable

Exceptional

Very clean and quiet. The door keys kept having to be programmed

Very clean and quiet. The door keys kept having to be programmed

All staff was very friendly and helpful. My room key kept not wanting to work. I told him I need a reprogrammed. They would do it with a smile. They’re very professional and I would stay there again if needed

All staff was very friendly and helpful. My room key kept not wanting to work. I told him I need a reprogrammed. They would do it with a smile. They’re very professional and I would stay there again if needed

Staff were overly rude

Very good

Good

Great one night stay!

The staff and facility was excellent.

Clean room, great breakfast, very comfortable kings sized bed, and pet friendly.

It was in close proximity to where we were going. Customer service sucks! We always stay at this property when visiting Houston, but this time was an epic fail! The elevator stopped working, people were stuck inside. Also the young man at the desk was not helpful but was arguing with the guest. Keys stopped working daily. I would not recommend this place and will not be staying again.

The location

Can't complain

It was close to my party The TV did not work

Hello. The staff was ok. The property not so much. The hotel is surrounded by a fence making it hard to access the property. After we finally got to a gate that would open up. Ok so now we’re set. Got to the room and it smelled like urine. Don’t know why I didn’t ask for a different room… Bathroom ceiling paint was all peeled nasty. Ok come to get out the parking a code was needed which I could not read on the key card. Finally got out. Ok back and trying to get back in thru the entrance gate and it was locked stuck. Broke. We had to physically slide the fire gate open to get in. Very disappointed in my selection of LaQuinta hotel for my stay. Thankfully it was only for one night.

A little disappointed with the upkeep of the interior of the rooms. The water smelled a little fishy and the shower curtain wouldn’t close all the way due to the shower rod being broken on both sides. None of the ice machines had ice.

The area is scary. The parking is gated for that purpose. Police on sight when we arrive I guess to escort a guest in as part of protection plan? It is a bit creepy... We did not and would not recommend walking around. We were on the 3rd floor so that felt better. The elevator worked but, was slow and it seems the mechanism was overheating as an A/C was placed there together with a vent. Does not make one reassured. It was not a bad experience just weird / Creepy due to the location. 1. Location, location, location,... 2. Cleaning procedures need to improve

How clean and organized it was and the people were nice I liked the convenience of having my hotel room close to the elevator. The elevator was super slow they had problems with it. Waiting on the gate to open

The Free Parking The room was spacious. The Breakfast wasn't good to me. The juice was water as if it needed changing bow the Breakfast attendant she spoke the Morning Hospitality worker didn't say Good Morning when u checked out she didn't ask bout my stay or come back thank you nothing. it slight smell of mold my room the hallway light controlled the tv. so i had to turn the light off. u couldn't watch tv do i slept with the light for a while so i could watch tv. The one who checked me in he was a little more pleasant the midnight worker was on the phone never looked up to say welcome back or anything maybe thats the standard

Front desk staff in evening, not helpful about any information getting out lock gates mor concern about eating food at front counter.

Everything was very nice and clean. The only thing missing is descent body was and lotion.

Everything was very nice and clean. The only thing missing is descent body was and lotion.

very clean and very good customer service .

very clean and very good customer service .

Good

Good

NOTHING worked. The microwave did not work, the phone did not work there was no restock on the toilet paper so we had to use the toilet paper in my backpack that I was using for my daughters running noise. Also, no help to get new clean towels to shower with. Finally, on the day to leave the water stop working so we could NOT shower, brush our teeth or use the bathroom.

The front desk lady is very helpful I didn't get her name but it's 6min from 9 n she is on the clock rn she has a wonderful attitude and is very helpful

I liked that it was gated Nothing :)

Guest that had dogs.

The room was fine, ok breakfast. It would have been helpful to know that the entrance is gated and you just have to drive up to the gate and it will open. We drove by the entrance gate once figuring we CC couldn't get in. Hotel is in a sketchy area. The view out our window was a dirty lot littered with trash.

The room was fine, ok breakfast. It would have been helpful to know that the entrance is gated and you just have to drive up to the gate and it will open. We drove by the entrance gate once figuring we CC couldn't get in. Hotel is in a sketchy area. The view out our window was a dirty lot littered with trash.

My upstairs neighbor that kept me up all night, but not hotels fault and in my new room the fridge as turned down all the way and still froze everything it could in the lower fridge area.

No bacon for breakfast

Breakfast was great - well monitored and refilled when needed. Everything was fine

Fridge was noisy… had to unplug and the elevator wasn’t working..

Fridge was noisy… had to unplug and the elevator wasn’t working..

Overall, the room was in good conditions. However, the room microwave was dirty and nasty. Also, afer finding out afrt I checked in there was a 50.00 dollar incidental fee charged that was not refundable I began taking pictures of the room in case I was accused of damage I did not make. I think I will stick with Extended Stay Suites and Inns

Overall, the room was in good conditions. However, the room microwave was dirty and nasty. Also, afer finding out afrt I checked in there was a 50.00 dollar incidental fee charged that was not refundable I began taking pictures of the room in case I was accused of damage I did not make. I think I will stick with Extended Stay Suites and Inns

Everything great Thank you

Everything great Thank you

Just the breakfast need more attention , just one person was working there we have to waiting a lot of time

Just the breakfast need more attention , just one person was working there we have to waiting a lot of time

clean,quite safe establishment

clean,quite safe establishment

Todo muy bien excelente servicio

Todo muy bien excelente servicio

the elevator is very scary, according to the posted maintenance record, it was last inspected in 2024. It also designed for 2500 lb loads; but it is a sign of only 4 person at a time. It takes for ever to close and to move up and down.

the elevator is very scary, according to the posted maintenance record, it was last inspected in 2024. It also designed for 2500 lb loads; but it is a sign of only 4 person at a time. It takes for ever to close and to move up and down.

We had to change rooms, in spite of that ac tv doesn’t seem to be working at all. Breakfast was good though

We had to change rooms, in spite of that ac tv doesn’t seem to be working at all. Breakfast was good though

yed

yed

The hotel wasn’t worth the money, and didn’t look anything like the hotel on the app.

The hotel wasn’t worth the money, and didn’t look anything like the hotel on the app.

This hotel was dirty. The staff was not helpful and just plain lies when we requested the gym be opened. When we walked up to the desk, the employee was asleep. Housekeeping walked into my room with no notice. Luckily I was dressed. This was one of the worst experiences I have ever had and, needless to say, will not return. Will possibly not ever stay at a La Quinta again based on this experience.

This hotel was dirty. The staff was not helpful and just plain lies when we requested the gym be opened. When we walked up to the desk, the employee was asleep. Housekeeping walked into my room with no notice. Luckily I was dressed. This was one of the worst experiences I have ever had and, needless to say, will not return. Will possibly not ever stay at a La Quinta again based on this experience.

clean rooms, amenities.

clean rooms, amenities.

Breakfast needs a bit more work

Breakfast needs a bit more work

Elevator broke down, the hotel is gated in for some reason and you need a code to exit. Pretty inconvenient

Elevator broke down, the hotel is gated in for some reason and you need a code to exit. Pretty inconvenient

The room was nice, but the view from the room was bad. Shower leaked water on the floor, but overall ok.

The room was nice, but the view from the room was bad. Shower leaked water on the floor, but overall ok.

Great!

Great!

Staff was great and breakfast great! But I didn’t like the smell in the room. Maybe old dirty carpet smell. Had to buy candles to make the smell better.

Staff was great and breakfast great! But I didn’t like the smell in the room. Maybe old dirty carpet smell. Had to buy candles to make the smell better.

Clean lobby, room, and breakfast area. Our AC wasn’t adjustable but honestly I’d take a cold room over a hot one. Linens and towels clean and in great condition. Overall our stay was great. Only down fall was the elevator not working for almost two days.

Clean lobby, room, and breakfast area. Our AC wasn’t adjustable but honestly I’d take a cold room over a hot one. Linens and towels clean and in great condition. Overall our stay was great. Only down fall was the elevator not working for almost two days.

安静、方便

安静、方便

Ok

Ok

Overall great experience

Overall great experience

Excellent

Excellent

Was there for 4 nights. Property was great. Nice and quiet. The property is gated so you have to get access code to get off property not entering the property. There is only one pool (outdoor) kind of small. Breakfast was good, different breakfast choices. My only complaint would be front desk who are the first point of contact for a business that should making a great impression. However this was not the case here. The women staff were great but the 2 gentlemen at front desk I encounter was not so pleasant at all. It seems as If they did not want to be bothered with any questions/issues I had. When I visit Houston next time I will try a different location.

Was there for 4 nights. Property was great. Nice and quiet. The property is gated so you have to get access code to get off property not entering the property. There is only one pool (outdoor) kind of small. Breakfast was good, different breakfast choices. My only complaint would be front desk who are the first point of contact for a business that should making a great impression. However this was not the case here. The women staff were great but the 2 gentlemen at front desk I encounter was not so pleasant at all. It seems as If they did not want to be bothered with any questions/issues I had. When I visit Houston next time I will try a different location.

Here is the good. The room was nice and cold. If you have ever been in Texas heat, then you will appreciate the coolness of a room. It was a clean room with plenty of towels. Breakfast was good, but please get regular syrup. I like all my calories and will diet at home. No sugar free syrup at all, please. Now the bad. The elevator was broken and the ice machine on the 3rd floor did not work. It was a hassle walking the stairs every day for our stay. The hot water did not heat up properly. The most frustrating part was the check-in. The young lady could not access the system to check anyone in until the next person on shift came in, who was late by 30 minutes. It was not cool waiting almost 6 hours to check in at almost midnight. Management needs to be accountable for not answering employees and only having 1 person on duty.

Here is the good. The room was nice and cold. If you have ever been in Texas heat, then you will appreciate the coolness of a room. It was a clean room with plenty of towels. Breakfast was good, but please get regular syrup. I like all my calories and will diet at home. No sugar free syrup at all, please. Now the bad. The elevator was broken and the ice machine on the 3rd floor did not work. It was a hassle walking the stairs every day for our stay. The hot water did not heat up properly. The most frustrating part was the check-in. The young lady could not access the system to check anyone in until the next person on shift came in, who was late by 30 minutes. It was not cool waiting almost 6 hours to check in at almost midnight. Management needs to be accountable for not answering employees and only having 1 person on duty.

The area that this hotel was located was not a nice area at all. Everything was run down and just didn’t seem safe. The pillows were all run down as well. I asked for another pillow, hoping for something more comfortable because I could not sleep on those pillows. They said they do not have extra pillows…….like seriously???? We ended up leaving a day early and never got a refund

The area that this hotel was located was not a nice area at all. Everything was run down and just didn’t seem safe. The pillows were all run down as well. I asked for another pillow, hoping for something more comfortable because I could not sleep on those pillows. They said they do not have extra pillows…….like seriously???? We ended up leaving a day early and never got a refund

Cigarettes everywhere...parking lot, pool deck, and sidewalk. Excessive charges if you check in/out a few minutes early or late. The hotel was long over due for deep cleaning and general repairs. Furniture was beaten up and door was damaged. You have to punch in a code to exit the property.

Cigarettes everywhere...parking lot, pool deck, and sidewalk. Excessive charges if you check in/out a few minutes early or late. The hotel was long over due for deep cleaning and general repairs. Furniture was beaten up and door was damaged. You have to punch in a code to exit the property.

All staff very friendly except for the Night Shift front office guy who was not friendly at all i would ask questions and he get bother because he was always in the phone

All staff very friendly except for the Night Shift front office guy who was not friendly at all i would ask questions and he get bother because he was always in the phone

Tiny pillows that made my neck hurt

Tiny pillows that made my neck hurt

Clean rooms

Clean rooms

The hotel itself had an strong old odor. And dog barked all night in the room across from me

The hotel itself had an strong old odor. And dog barked all night in the room across from me

Hotel staff very friendly food was great room was perfect. Most of all the staff

Hotel staff very friendly food was great room was perfect. Most of all the staff

My concern was that the elevator, the one elevator they had was down. Have lots of luggage that should not be hauled ups and down stairs. Elevators are essential to hotels. Also they only had one working ice machine. Which was on the second floor. Besides the elevator being down, everything else was fine.

My concern was that the elevator, the one elevator they had was down. Have lots of luggage that should not be hauled ups and down stairs. Elevators are essential to hotels. Also they only had one working ice machine. Which was on the second floor. Besides the elevator being down, everything else was fine.

It was peaceful and the staff was friendly!

It was peaceful and the staff was friendly!

Was ok no complaints

Was ok no complaints

In overall it was good no complaints

In overall it was good no complaints

The rooms need big updates, replace the dirty carpet, broken lamps, and redo the rusted restrooms. The elevator is really slow and needs some type of work. The tv is outdated or not working properly. The pillows are really small like decorate pillows with a sweaty smell.

The rooms need big updates, replace the dirty carpet, broken lamps, and redo the rusted restrooms. The elevator is really slow and needs some type of work. The tv is outdated or not working properly. The pillows are really small like decorate pillows with a sweaty smell.

It was just 2qnt i needed. Happy

It was just 2qnt i needed. Happy

none

none

Outside the property it’s not very nice but the hotel is gated so made it safer. The room was clean

Outside the property it’s not very nice but the hotel is gated so made it safer. The room was clean

The hotel smelled of poison and had bullet holes throughout. Please look for other accommodation

The hotel smelled of poison and had bullet holes throughout. Please look for other accommodation

The staff working there could have been a little nicer more courteous more helpful

The staff working there could have been a little nicer more courteous more helpful

Muy bonito y limpio

Muy bonito y limpio

Customer service 10/10

Customer service 10/10

Good

Good

The front desk is rude and don’t answer the phone

The front desk is rude and don’t answer the phone

.

.

Was an ok stay. Had to ask for an extra blanket, the pillows were not standard pillows (very hard decor pillows), no hair dryer and my keys kept needing to be reset. Breakfast was okay for options. No real dog rest area so the patch of grass that was there was very overused and not maintained. The pool wasn't open. I slept ok.

Was an ok stay. Had to ask for an extra blanket, the pillows were not standard pillows (very hard decor pillows), no hair dryer and my keys kept needing to be reset. Breakfast was okay for options. No real dog rest area so the patch of grass that was there was very overused and not maintained. The pool wasn't open. I slept ok.

Workers were alert and had great customer service and breakfast was wonderful along with clean rooms

Workers were alert and had great customer service and breakfast was wonderful along with clean rooms

Overall my stay was fair!!

Overall my stay was fair!!

It was quiet and clean. Staff was friendly

It was quiet and clean. Staff was friendly

This hotel has a roach problem. There were 3 in my room and others in the hallways and stairways. Getting into the parking lot was an issue, as there is a gate. Attendant was rarely at the desk. Doors and walls are thin and noise from highway and guests. Rooms need paint and a remodel. Elevator was out of service.

This hotel has a roach problem. There were 3 in my room and others in the hallways and stairways. Getting into the parking lot was an issue, as there is a gate. Attendant was rarely at the desk. Doors and walls are thin and noise from highway and guests. Rooms need paint and a remodel. Elevator was out of service.

I believe the hotel needs more qualified personal

I believe the hotel needs more qualified personal

Just what you expect for

Just what you expect for

Stains on everything. Holes in the walls. All the furniture was chipped and stained. Cigarette burns on the bedding. I have never even seen a hotel that dirty before

Stains on everything. Holes in the walls. All the furniture was chipped and stained. Cigarette burns on the bedding. I have never even seen a hotel that dirty before

Breakfast was good but cleaned somewhat and they charge for dogs even thou it says pet friendly usually when they say that it’s free

Breakfast was good but cleaned somewhat and they charge for dogs even thou it says pet friendly usually when they say that it’s free

Decent hotel.

Decent hotel.

My room stunk of smoke and I saw cockroaches, I didn’t ask to move because they them in that unit I’m sure it’s infested all over. I just won’t stay there again. I’m on business for 3 weeks and I checked out of that hotel to go somewhere more clean and healthier on the lungs

My room stunk of smoke and I saw cockroaches, I didn’t ask to move because they them in that unit I’m sure it’s infested all over. I just won’t stay there again. I’m on business for 3 weeks and I checked out of that hotel to go somewhere more clean and healthier on the lungs

The person checking me in walked off to talk to someone else and was gone for about 5 minutes. The other person at the desk ignored me. There is a gate to go through to get in and another to get out, the area seemed kind of rough and unsafe. There were kids in the hall yelling and knocking on doors.

The person checking me in walked off to talk to someone else and was gone for about 5 minutes. The other person at the desk ignored me. There is a gate to go through to get in and another to get out, the area seemed kind of rough and unsafe. There were kids in the hall yelling and knocking on doors.

First no elevator, second ac didn’t work, when I call the front desk didn’t answer and when downstairs and the lady was on her phone and not paying attention to the front desk,, I have to pay a deposit of 50 dollars the nobody told me,, terrible experience

First no elevator, second ac didn’t work, when I call the front desk didn’t answer and when downstairs and the lady was on her phone and not paying attention to the front desk,, I have to pay a deposit of 50 dollars the nobody told me,, terrible experience

Everyone very nice and rooms good

Everyone very nice and rooms good

My room and the hotel itself look very clean.

My room and the hotel itself look very clean.

They have the whole parking lot fenced in, it helps to make safer as do the super bright lights as the area is not safe, the rooms were clean but can hear everything due to wood floors and thin walls.The pool and gym were nice. The staff was ok, not overly nice. the Ac unit was very dirty. Having to code your way out of the fence is weird but does help with keeping the guests safe.

They have the whole parking lot fenced in, it helps to make safer as do the super bright lights as the area is not safe, the rooms were clean but can hear everything due to wood floors and thin walls.The pool and gym were nice. The staff was ok, not overly nice. the Ac unit was very dirty. Having to code your way out of the fence is weird but does help with keeping the guests safe.

Terrible experience, a cockroach was waiting for us at the entrance door of our room. Bathroom was dirty, one of the towels had a long blonde hair on it. Ew, stay away

Terrible experience, a cockroach was waiting for us at the entrance door of our room. Bathroom was dirty, one of the towels had a long blonde hair on it. Ew, stay away

Unprofessional staff

Unprofessional staff

The property is not in the best conditions except maybe one attendant everyone else acted like they didn’t want to be bothered. The gates and doors was always unlocked which causes safety concern for guests

The property is not in the best conditions except maybe one attendant everyone else acted like they didn’t want to be bothered. The gates and doors was always unlocked which causes safety concern for guests

They stated that their phone lines were down, which is why they weren’t able to receive any calls. The guy gave me a receipt to return my $50 deposit, but said that I would need to contact Expedia for my refund. I contacted Expedia and they said they needed to get a Hold of the hotel to see about the refund. I did advise them about the phone lines being down. Expedia has stated that they are unable to process a refund because the hotel has not approved the refund well their phone lines are down which is pretty convenient for them. Don’t waste your time/money with Expedia.

They stated that their phone lines were down, which is why they weren’t able to receive any calls. The guy gave me a receipt to return my $50 deposit, but said that I would need to contact Expedia for my refund. I contacted Expedia and they said they needed to get a Hold of the hotel to see about the refund. I did advise them about the phone lines being down. Expedia has stated that they are unable to process a refund because the hotel has not approved the refund well their phone lines are down which is pretty convenient for them. Don’t waste your time/money with Expedia.

I haven't stayed at a La Quinta before, but the elevator was not working and the public areas, including corridors and stairwells were very shabby. Based upon this experience I would not choose La Quito again.

I haven't stayed at a La Quinta before, but the elevator was not working and the public areas, including corridors and stairwells were very shabby. Based upon this experience I would not choose La Quito again.

Nothing was unique about the property. I had a terrible experience during my stay. The elevator broke down, and it wasn't repaired until the next day in the evening. We have to make use of a stairway for more than 24 hours.

Nothing was unique about the property. I had a terrible experience during my stay. The elevator broke down, and it wasn't repaired until the next day in the evening. We have to make use of a stairway for more than 24 hours.

The elevator was broken so you had the staircase. Which had a really noxious smell.

The elevator was broken so you had the staircase. Which had a really noxious smell.

they are stoling people items there

they are stoling people items there

Friendly

Friendly

without electric power 3 nights

without electric power 3 nights

Elevator did not work for 2 days.

Elevator did not work for 2 days.

No aire acondicionado no elevador la alberca súper sucia con escremento

No aire acondicionado no elevador la alberca súper sucia con escremento

The pool area was filthy, we were there for a week and no one cleaned up the pool area. There was garbage everywhere, the never emptied the garbage so there were flies all over. The outside bathroom was filthy and not cleaned at all. We always try to stay at a La Quinta while travelling this visit will make me think twice about staying there again.

The pool area was filthy, we were there for a week and no one cleaned up the pool area. There was garbage everywhere, the never emptied the garbage so there were flies all over. The outside bathroom was filthy and not cleaned at all. We always try to stay at a La Quinta while travelling this visit will make me think twice about staying there again.

The elevator was broken down, which we were forced to walk up the stairs. I couldn't cancel, because I paid through Expedia. The doors and walls had possible body fluid smudges on them. The people above me were running back and forth throughout the room. The hotel entrance driveway had a huge hole in the concrete in the the ground with water coming out of. It made it very hard to enter the property. I will never get a room at this property

The elevator was broken down, which we were forced to walk up the stairs. I couldn't cancel, because I paid through Expedia. The doors and walls had possible body fluid smudges on them. The people above me were running back and forth throughout the room. The hotel entrance driveway had a huge hole in the concrete in the the ground with water coming out of. It made it very hard to enter the property. I will never get a room at this property

Shata was great! She was very nice and offered great accommodations. She was very friendly and I'm glad she was at the front desk.

Shata was great! She was very nice and offered great accommodations. She was very friendly and I'm glad she was at the front desk.

We enjoyed our three night stay with our dog. Spacious room for the price. Front desk, housekeeping, breakfast attendent, all freindly and accomodating. Lobby is updated. We were in an accessible room, and the bed was a bit high for my wheelchair bound husband. He needed my assistance transferring up. But we would definitely stay there again.

We enjoyed our three night stay with our dog. Spacious room for the price. Front desk, housekeeping, breakfast attendent, all freindly and accomodating. Lobby is updated. We were in an accessible room, and the bed was a bit high for my wheelchair bound husband. He needed my assistance transferring up. But we would definitely stay there again.

Excelente service

Excelente service

Very clean, very nice staff, great hot breakfast, pet friendly, parking close and gated insafe place.

Very clean, very nice staff, great hot breakfast, pet friendly, parking close and gated insafe place.

Bad smell. Elevator and AC stopped working and needed reset. Peeling walls, broken equipment, unclean room

Great front desk help

The hotel smell really bad. Plus did not feel safe. The area not good. When you arrive it’s a great property.

Food was decent

Amazing stay for the price !!

I love staying there when I’m in Houston

I reserved a king bed and I got 2 beds instead

Property was confusing to enter the parking lot. Our room has a wet/musty smell. Shower head could use descaling. Bed wasn’t bad.

I had a good stay

Muy buen servicio al cliente

It was easy to book this last minute one night stay. When we arrived we were greeted with a smile. The customer service was good. I liked the gated entry and exit. Breakfast was good but I had to ask the server to refill items. She needs to make sure you don't run our of coffee and food. I will still recommend the La Quinta Inn

Staff

Excellent

I love the breakfast they have

The front desk staff assisted me in finding a restaurants for my family. They were extremely nice and allowed us to check in early. Both people we dealt with were awesome! I wished I would have gotten their names.

I love the stay

Room

the room was unclean, the curtains were torn, there were fire burnt marks in so many places

Cool stay. Most of the ice machines were broken so I had to keep going to the first floor for ice. I didn’t know they allowed animals in either. I saw 2 dogs and a cat.

Clean

Drilling door lock from 10pm to 12pm in the night next to our room, it was awful

I called on first day of what should have been a 4 day weekend for me to cancel the rest of the weekend and they did not allow for cancelation of the rest of the days because the manager was off on vacation and they needed his approval. He wouldn't be back until monday. I had changes in my schedule i was not going to be able to stay the rest of the weekend. Id expect an assistant manager to be on site for these sorts of things as a back up.

The entrance gate will only open if you stay closer to the right side. If you pull up in the middle, the gate won't open. Other than that stay was great.

Front desk staff member Jacob is awesome

Clean, friendly staff

We love our weekly stays there.

Nice staff

Property is fine. First assigned room no linens on bed. Changed rooms and took a few hours to be able to get into the room. Faulty door and cars access.

Room was ok. Roaches in bath. Hair in my bed sheets before I slept (first night). Ceiling in bathroom paint peeling

🌟🌟🌟

This property is not well kept, carpet is dirty, found a cockroach, paint in room is peeling, we almost tripped on a lost floor plastic piece. The staff is very nice but property is not worth staying at. La Quinta used to mean quality hotel and I don’t know what happened.

The free breakfast in the morning was pretty good compared to other hotels. Eggs, sausage, potatoes, biscuits, cereal, DIY waffles, and juice. There’s free gated parking and you have to use a code to exit the gate each time.