Hyatt Place Houston/Galleria

Arlex at the front dest was helpful and a cool guy.

Excellent!!

location was good and stay

Breakfast was excellent, downside would be not having syrup for pancakes or french toast, but that’s trivial. The cleaning lady was so nice, and really made the room more organized. I tried, but WOW, she did a great job. Two things, there was a bug on the floor in the bathroom, dead thankfully, and the alarm clock wasn’t working, and when moved it made a weird sound. We noticed the cords were exposed in the back, possible fire hazard, so we unplugged it and told the front desk. Other than that everything was great! If you are looking for a pool, stay elsewhere, this pool is tiny! Smallest pool I have ever seen. Kids still had fun, but it would have been nice to be able to join in as well.

Karen was so amazing helped us navigate a new staff as we decided to stay an additional night we loved it so much.

Muy sucio estaba toda mi habitación

Stained carpets and furniture in rooms

The only complain is that i didn't realize when i booked that the only option for parking was going to be valet, for an additional $35.

Rooms were very clean, staff was helpful, breakfast was divine! Their customer service was great! No issues with parking, room service etc

Convenient location. Super clean. Staff very friendly and helpful. Breakfast was good too

Room was clean and staff was very welcoming. Nice area and minutes walk away from the galleria mall. Plenty of things to do in a close proximity of hotel

No toilet fan and Microwave. They also force customers to use valet parking and therefore charge an unnecessary $35 per day for parking. Parking fees are a scam. Every building permitted in the city of Houston must provide mandatory parking spaces for its occupants. Why should the occupants be forced to pay for parking ? The hotel does not do housekeeping on a daily basis. You have to request housekeeping. We did request housekeeping during our stay. They came cleaned, did not change the bed sheets, and left.

Very friendly and professional staff. My commode lid was broken.

Great

Location Pool

Always a great selection for breakfast. Rooms are clean and the bed was very comfortable.

Super clean room. Breakfast was not that good..

Superb

Conducive environment, quiet, clean room, staffs are friendly and helpful, good breakfast and paid parking.

Exceptional

Exceptional

Locations Room was dirty The duvet was stained

Superb

Brief 1 night stay. Very quiet.

The hotel was clean, comfortable, and well maintained. The staff was friendly and helpful, and everything went smoothly from check-in to check-out. We had a wonderful experience and would definitely stay here again.

HORRIBLE! I’ll never stay at this hotel again! My 1 year old son and entire family was bitten by bed bugs, my son had to go to the hospital due to how severe his bites were. And the only thing they offered me was $16 in credit! Don’t stay here.

Location şs perfect staff is good Nice

Bedding for sofa bed was limited to one pillow and one blankets and sheets. The bed wasn’t made. Needs to be better.

Exceptional

Staff was very helpful nice hotel

It will be nice to be informed ahead of booking this place that parking was not free. Will be nice too if you have parking free for your customers.

Room was very clean, staff friendly, vallet parking 10/10, breakfast was delicious

Otherwise the room was clean and the staff were very helpful. They had a delicious breakfast with lots of choices. All the young men who valeted the cars were very helpful and nice.

I thought the breakfast could have been a little better, especially the bacon.

I thought the breakfast could have been a little better, especially the bacon.

ISSUEs with the TV's in the fitness room and in my room the screen kept freezing

Superb

Location and great service

Location and great service

Exceptional

.

10/10

Exceptional

Exceptional

We enjoyed our stay

I didnt receive my deposit once I left the establishment

The bed was comfortable The breakfast was very poor

Parking was respectful & very fast. Will return again.

Great stay as usual. Staff was helpful and courteous. Breakfast was delicious and nutritious. We travel to Houston often to MD Anderson. We will be back ! This is our favorite hotel. The only problem was navigating the Tv remote.

Exceptional

Bad

Everything was super clean and nice, I loved my stay there, the manager was also amazing!

Rooms were clean- gym well equipped - breakfast was very good-

The breakfast is good. The sofa cama is not comfortable.

Close to shopping and food

Location The furniture in the room was outdated

Close to shopping and food

Location The furniture in the room was outdated

This will be my hotel of choice whenever I travel!

Nice and clean room

The not-so-good: check-in was slow, the desk attendant didn’t make us feel welcome. We booked a king room, got 2 queens instead. Air conditioner was noisy. Be aware that the only parking option is valet $33/ night, which wasn’t mentioned in Expedia info. You can get on and out as you please without having to pay additional fees

The air unit in my room was extremely loud and it prevented me from sleeping throughout the night.

Valet staff are courteous

Just okay.

Location and many organic restaurant option close by. Just okay.

Good

Breakfast needs to be kept warm andstay opened longer for late sleepers.

Very good

Great friendly staff good breakfast good location top notch valet

Staff was very helpful and location is optimal. Room was comfortable and quiet. They need some updating. Only 2 elevators for 9 floors is unacceptable. It takes excessive waiting to access elevator. Amenities are basic. Some common items, such as a magnifying mirror in the bathroom, are missing. Sliding door for bathroom privacy does not work properly. Always a gap. Holes and tares in carpet and wallpaper peeling at corners.

Staff was very helpful and location is optimal. Room was comfortable and quiet. They need some updating. Only 2 elevators for 9 floors is unacceptable. It takes excessive waiting to access elevator. Amenities are basic. Some common items, such as a magnifying mirror in the bathroom, are missing. Sliding door for bathroom privacy does not work properly. Always a gap. Holes and tares in carpet and wallpaper peeling at corners.

I stay here every time I come to Houston for work. Perfect location. Rooms are big and nice. Breakfast is actually really good.

Good breakfast

Comfortable and clean The fact that they’re charging their guest for parking. This is quite shameful. $35 a night at that, ridiculous.

Comfortable and clean The fact that they’re charging their guest for parking. This is quite shameful. $35 a night at that, ridiculous.

Bad

Thank you!!! Please commend them for their initiative. 🙏

Passable

Good

The lobby is on the 3rd floor which was out of the ordinary… you come in to only elevators… I’m guessing it’s a safety precaution but very inconvenient for guests… especially if no-one is there to let you in initially. 1 elevator was being serviced during our stay… so we waited a long time for elevators. Breakfast was great! There were plenty of options and they served until 10:00 so that was a plus!

Clean room and good breakfast!

Breakfast was good. Front desk was pleasant and friendly.

Superb

Roaches in washroom

Roaches in washroom

I always luv to stay at Hyatt. Is one of my favorite place to stay. Always nice rooms with a couch a little living room. Luv it.

Very good

Clean Don’t keep up with the availability

Good stay

Exceptional

Clean Don’t keep up with the availability

Passable

Check in was fast, room was clean, an we had a great view from our window. Would stay here again when we are in the area

Exceptional

Love the entire place!

Love the entire place!

Very nice

The valet parking attendants were wonderful. We did not eat breakfast on site but it looked fresh and tasty.

Exceptional

Excellent service, clean rooms.

Friendly staff clean excellent location All was good in order

Friendly staff clean excellent location All was good in order

The only thing was have the carpet cleaned but everything was good

Good location , valets stuff kind , restaurant stuff super kind and friendly أOverall, my experience was mixed. I want to start by saying that Qunia at the front desk was very kind and helpful, and the two ladies at the restaurant were also wonderful and welcoming also valets stuff so kind and helpful However, the rest of the front desk staff were not very friendly or accommodating. When I first arrived, I was told the hotel was completely sold out, including through third-party websites. But within a minute, I was able to find and book a room myself through Booking.com, which was confusing. A few days later, I asked about extending my stay. I was quoted $173 per night, but they only booked one night instead of the two I requested. The next day, when I tried to activate my key, I was told I didn’t have a reservation. When I asked again to extend, they offered a rate of $204 per night, even though I later found the same room online for $149. I ended up booking again online for about $175 with taxes. Another concern was housekeeping. I requested room cleaning two hours in advance, but they showed up after two hours, and they not done in right manner , I’m traveling with a baby, so cleanliness is very important to me. Also, complimentary water was only provided on the first day and was not restocked afterward. I also felt uncomfortable with how payments were handled. One staff member told me I could receive the bill by email, but later, another refused to activate my key unless I paid immediately. At that moment, my baby was alone in the room, and I didn’t have my wallet with me. I asked if they could activate the key so I could quickly return and pay, but they refused. I had to charge my phone first to complete the payment, which took extra time and added stress. As a guest extending my stay, I expected a more welcoming and understanding approach. Instead, I often felt treated with suspicion rather than hospitality. That said, I truly appreciate the kindness of Qunia and the restaurant staff, who made parts of my stay much better.

Good location , valets stuff kind , restaurant stuff super kind and friendly أOverall, my experience was mixed. I want to start by saying that Qunia at the front desk was very kind and helpful, and the two ladies at the restaurant were also wonderful and welcoming also valets stuff so kind and helpful However, the rest of the front desk staff were not very friendly or accommodating. When I first arrived, I was told the hotel was completely sold out, including through third-party websites. But within a minute, I was able to find and book a room myself through Booking.com, which was confusing. A few days later, I asked about extending my stay. I was quoted $173 per night, but they only booked one night instead of the two I requested. The next day, when I tried to activate my key, I was told I didn’t have a reservation. When I asked again to extend, they offered a rate of $204 per night, even though I later found the same room online for $149. I ended up booking again online for about $175 with taxes. Another concern was housekeeping. I requested room cleaning two hours in advance, but they showed up after two hours, and they not done in right manner , I’m traveling with a baby, so cleanliness is very important to me. Also, complimentary water was only provided on the first day and was not restocked afterward. I also felt uncomfortable with how payments were handled. One staff member told me I could receive the bill by email, but later, another refused to activate my key unless I paid immediately. At that moment, my baby was alone in the room, and I didn’t have my wallet with me. I asked if they could activate the key so I could quickly return and pay, but they refused. I had to charge my phone first to complete the payment, which took extra time and added stress. As a guest extending my stay, I expected a more welcoming and understanding approach. Instead, I often felt treated with suspicion rather than hospitality. That said, I truly appreciate the kindness of Qunia and the restaurant staff, who made parts of my stay much better.

Great for a quick trip and near the Galleria

Exceptional

They charged me for my service dog and never got my deposit back

Nice place

Best location! Some air circulation in the room would be nice. But overall it was amazing stay.

Parking available for $33 for up to 24 hrs. I’d stay there again.

Quick in and out through valet Great breakfast menu and area with friendly staff.

The rooms were clean and breakfast e was complete and well-presented!

Valet was nice

Breakfast was good.

I arrived at the hotel after days in ICU with my dad and then the day after he passed away. The staff was so helpful and made everything easy during my stay. Plans changed after my first night and the staff and manager took care of parking, checkout and more with such compassion. I appreciate how kind everyone was and that they even gave us an upgrade to a quiet room with a sunny view to cheer me up.

Did not enjoy my stay, beds were hard and worst was ac unit could not be set to continuous. Kept turning on and off. Could not sleep. There was only one elevator and theres no parking. Have to pay for valet.

The beds could have been softer

Location was perfect to walk around to the mall and restaurants. Have no dislike of the property.

Yes

N/a

Breakfast was awesome!

I didn’t wake up to try it.

Everything was great! Comfortable beds good area wonderful Staff members. We will return soon

Excellent breakfast. Good access to the Galleria. Rooms were immaculate. Parking - remember to add $33 to the total charge per day

Yes.

Great experience 😃

Location

Not much no bar or restaurant Boring and miserable

Location was close to the office. Parking service was not good and expensive. They charged my credit card for a rewards program that I did not approve. Room was not the greatest.

The breakfast was delicious. Lots of options. The first morning we were there it was very very busy and there was no where to sit and lots of food was gone but was refilled eventually. Overall a good experience. Good location and only a short uber to the NRG

Valet parking price was ridiculous The room had a musty smell, carpet was torn in various places and the sofa had stains and a bad smell.

Friendly staff, great location and excellent breakfast! Clean and spacious room. We stayed in the handicap room.

Yes

Never got on an elevator without the cleaning staff on it. Small elevator, big cleaning carts! Got on once with a big trash cart. No staff helping with breakfast area both mornings. Coffee was out. No napkins. The hotel was not prepared for the amount of people staying there.

The bed was a bit too firm for me and the pillows were a bit on the small side

We chose this hotel because of the price and proximity to the NRG stadium. It was perfect for a quick trip to the rodeo and back after the concert. Because of its location, we were able to stay away from all the rodeo traffic. I stayed with my teenage daughter and son. Our room had a king bed and a sofa pull-out. There was one pillow and two flat sheets for the pull-out, no blankets. Luckily, we had brought our own quilt, or my son would have frozen. The king bed was hard and had dips where people slept. The pull-out sofa mattress was very thin, and my son did not enjoy sleeping.

The location, entire service and how the staff respond to guest complaints. How the smell of Marijuana was everywhere in my room as if someone just smoked in the room before I entered. Though the staff did right by giving me a new room. Should consider adding non pork sausages to the breakfast menu. Since not everyone eats pork

Perfect Everything was perfect

It’s close to everything I needed And stuff was great welcoming and helpful

.

Easy in and out.

Yes

Good location, and good breakfast, staff acted like they cared but I had 5 or 6 issues that nobody corrected except for Quincy, he was the only one that actually followed through to correct an issue. Maybe you will enjoy your stay but I will choose a different hotel next time.

Great place, good food, friendly people. Lots of shopping and restaurants nearby.

Great stay

Good breakfast

Clean room

Proximity to all I needed.

Proximity to all I needed.

The room had terrible noise coming from the aircondion and even when we turned it off the noise still kept on -terrible expriebce the staff didn’t gave us any solution -wouldn’t recommend this hotel and wouldn’t come back for sure !

The room had terrible noise coming from the aircondion and even when we turned it off the noise still kept on -terrible expriebce the staff didn’t gave us any solution -wouldn’t recommend this hotel and wouldn’t come back for sure !

Perfect location

Perfect location

Everything was amazing

Everything was amazing

Good

Good

Very clean. Great breakfast

Very clean. Great breakfast

The room is not very clean

The room is not very clean

Location I booked my reservation with Hyatt Regency through Booking.com. Somehow my reservation was changed to the Hyatt Place. When I told the agent at the front desk, her response was "It happens." The carpet in my room had stains on it and there were no small wash cloths in my room.

Staff at the front desk weren't the most welcoming during check in or check out. They were more focused on being on their phones

Staff at the front desk weren't the most welcoming during check in or check out. They were more focused on being on their phones

The location was great and walkable. Rooms are clean and spacious

The location was great and walkable. Rooms are clean and spacious

Valet parking staff however was amazing and accommodating.

Valet parking staff however was amazing and accommodating.

Very friendy staff, clean room.

Very friendy staff, clean room.

Great experience! Everyone was so nice and helpful. Thank you

Great experience! Everyone was so nice and helpful. Thank you

Friendly staff, clean, a really nice hot breakfast! Just a great stay!!

Friendly staff, clean, a really nice hot breakfast! Just a great stay!!

Negatives- didnt get maid service, $33/night valet parking fee. No other option provided to park on premises despite there being a large parking structure at hotel.

Negatives- didnt get maid service, $33/night valet parking fee. No other option provided to park on premises despite there being a large parking structure at hotel.

Breakfast was late. No coffee until breakfast. Staff very friendly though.

Breakfast was late. No coffee until breakfast. Staff very friendly though.

Staff great, room clean

Staff great, room clean

Dirty and hallway smelled like marijuana.

Dirty and hallway smelled like marijuana.

Perfect

Perfect

Absolutely amazing! The staff was incredibly friendly and attentive from check-in to check-out. The location is convenient, perfect for walking, central, quiet but close to attractions. The food was delicious, and the whole experience felt exceptional.

Absolutely amazing! The staff was incredibly friendly and attentive from check-in to check-out. The location is convenient, perfect for walking, central, quiet but close to attractions. The food was delicious, and the whole experience felt exceptional.

The hotel does not have a restaurant as advertised. They do serve breakfast, but that is the only time that food is served. To go to an actual restaurant where you can place an order, you have to leave the hotel and go next door, to an affiliated hotel. If you order room service, it comes from the hotel next door. We asked the front desk about the restaurant and were told, "I don't know why they still advertise that, we are supposed to have pizza and we don't even have that" The bar is not an actual bar, but they have some alcoholic beverages served by the front desk employees. Again, you have to go the the hotel next door for a regular bar. None of this is stated on their website.

The hotel does not have a restaurant as advertised. They do serve breakfast, but that is the only time that food is served. To go to an actual restaurant where you can place an order, you have to leave the hotel and go next door, to an affiliated hotel. If you order room service, it comes from the hotel next door. We asked the front desk about the restaurant and were told, "I don't know why they still advertise that, we are supposed to have pizza and we don't even have that" The bar is not an actual bar, but they have some alcoholic beverages served by the front desk employees. Again, you have to go the the hotel next door for a regular bar. None of this is stated on their website.

3 min walk to the galleria Quiet neighborhood

3 min walk to the galleria Quiet neighborhood

Friendly stuff, clean room, renovated. Great breakfast. Great location

Friendly stuff, clean room, renovated. Great breakfast. Great location

Very nice staff, rooms were nice, liked the free breakfast

Very nice staff, rooms were nice, liked the free breakfast

The valet staff was exceptional. I really enjoyed the greeting that we received when we arrived.

The valet staff was exceptional. I really enjoyed the greeting that we received when we arrived.

Great location, clean, affordable, and easy to access.

Great location, clean, affordable, and easy to access.

I received an exceptional service during my stay at Hyatt Place Galleria. This level of service reflects well on the hotel's standards and team. I will recommend your hotel and hope to stay again. Thank you for a delightful stay.

I received an exceptional service during my stay at Hyatt Place Galleria. This level of service reflects well on the hotel's standards and team. I will recommend your hotel and hope to stay again. Thank you for a delightful stay.

Everything is good, except for the Valet Parking that you have to pay separately $33 usd per night and you don’t have any other option because the hotel doesn’t have parking lot.

Everything is good, except for the Valet Parking that you have to pay separately $33 usd per night and you don’t have any other option because the hotel doesn’t have parking lot.

With friendly staff

With friendly staff

Old small room. No parking garage, valet is the only way and it's expensive.

Old small room. No parking garage, valet is the only way and it's expensive.

We had to request daily housekeeping, as we were initially told the hotel only services rooms every other day. Since we have a toddler in diapers, we needed the trash emptied daily. The hotel accommodated this and provided trash removal, made the bed, and replaced towels—though we were missing towels (took the washcloth but never replaced) a couple of times, which was a bit frustrating. Valet parking is also on the pricey side at $33/day plus tax, especially for an area that doesn’t really require valet. We chose self‑parking instead, which is $27/day (without in‑and‑out privileges). However, if you park for fewer than 14 hours, it’s only $10. Overall, the hotel is a reasonably priced place to stay near the Galleria. The beds were comfortable and clean enough for a pleasant stay.

We had to request daily housekeeping, as we were initially told the hotel only services rooms every other day. Since we have a toddler in diapers, we needed the trash emptied daily. The hotel accommodated this and provided trash removal, made the bed, and replaced towels—though we were missing towels (took the washcloth but never replaced) a couple of times, which was a bit frustrating. Valet parking is also on the pricey side at $33/day plus tax, especially for an area that doesn’t really require valet. We chose self‑parking instead, which is $27/day (without in‑and‑out privileges). However, if you park for fewer than 14 hours, it’s only $10. Overall, the hotel is a reasonably priced place to stay near the Galleria. The beds were comfortable and clean enough for a pleasant stay.

The room wasn’t well cleaned up !

The room wasn’t well cleaned up !

Worst experience

Worst experience

Staff needs to be retrained on basic requests and guest needs. I’d also suggest paying attention to cleaning detail as the bathroom was dirty. I’d stay at the other property near by.

Staff needs to be retrained on basic requests and guest needs. I’d also suggest paying attention to cleaning detail as the bathroom was dirty. I’d stay at the other property near by.

All of the above

All of the above

Worst hayat hotel I’ve ever stayed at. Breakfast is a joke

Worst hayat hotel I’ve ever stayed at. Breakfast is a joke

Clean room

Clean room

It's a lovely place. Excellent staff & rooms. I could stay there again.

It's a lovely place. Excellent staff & rooms. I could stay there again.

Horrible! Everything was super clean.. but AC wasnt working.. they switched us to another room.. (smaller) with no discount.. then the key wasnt working… okay.. went to speak to them again.. front desk was rude.. sound like they could care less.. then got inside and the tv wasnt working either.. so got switched again! Never had a bad experience at any HYATT but this one.. NEVER coming here to this one again..

Horrible! Everything was super clean.. but AC wasnt working.. they switched us to another room.. (smaller) with no discount.. then the key wasnt working… okay.. went to speak to them again.. front desk was rude.. sound like they could care less.. then got inside and the tv wasnt working either.. so got switched again! Never had a bad experience at any HYATT but this one.. NEVER coming here to this one again..

Good clean hotel. Great area. Staff was very nice.

Good clean hotel. Great area. Staff was very nice.

Yes. It was nice

Yes. It was nice

Everything excellent!

Everything excellent!

Good location friendly staff valet parking. Breakfast was not for me nothing healthy.

Good location friendly staff valet parking. Breakfast was not for me nothing healthy.

Good location. Close enough to downtown. Valet was fast bringing the car. Staff in hotel could use a good morning and maybe a smile.

Good location. Close enough to downtown. Valet was fast bringing the car. Staff in hotel could use a good morning and maybe a smile.

Spacious modern room; great service by all staff

Spacious modern room; great service by all staff

Lobby staff can be more communicative. They are ok

Lobby staff can be more communicative. They are ok

Bogus charges, late check in

Bogus charges, late check in

All perfect

All perfect

Great location

Great location

The outside and elevator were dirty. People in the room next us us were smoking weed and the hallway stunk!

The outside and elevator were dirty. People in the room next us us were smoking weed and the hallway stunk!

Staff very good 👍

Staff very good 👍

The elevators are also very slow.

The elevators are also very slow.

No in-room safe. Bad food for breakfast. No pancakes or waffles. Bacon was paper thin. Same items for breakfast two days in a row. Had to pay for valet parking. Good location for Galleria shopping.

No in-room safe. Bad food for breakfast. No pancakes or waffles. Bacon was paper thin. Same items for breakfast two days in a row. Had to pay for valet parking. Good location for Galleria shopping.

Dont like that its on the third floor to check in, valet parking its a hassle and i much rather like parking my car myself

Dont like that its on the third floor to check in, valet parking its a hassle and i much rather like parking my car myself

Was ok, the was some wetness near the window and bad smell

Was ok, the was some wetness near the window and bad smell

nice hotel, nice view.

nice hotel, nice view.

The breakfast was phenomenal and everything was clean

The breakfast was phenomenal and everything was clean

A little on the old side and noisy at night. I could hear music on my room. Little amenities.

excelente atención y habitación limpia

I enjoyed our stay with the exception of the valet area. Parking is Valet only and each time I attempted to scan the QR code of the valet it would either deny and state that the code did not work or I would come downstairs and they would end up stating that they never got the message for the vehicle.

Everything was good!!!

Coffee is not available.in lobby even after 3 months when returned.

I had a great stay. Staff was welcoming from the valet drivers to the receptionist. My room was really clean. We had a great stay.

Staff. The staff was very professional, helpful and friendly.

Great location

Perfect

Everything Is GREAT !

The front desk staff was rude, and the housekeeping staff was also unhelpful. Some jewelry went missing after they entered the room. However, the room was comfortable.

You should know, it will cost you 33 dollars to park every night. They will happily tell you how much cheaper it is then any other hotel. The valet parking is out of control all over Houston. I was so happy to leave the city

Amazing hotel! Everything was so great

Beautiful property, great breakfast, wonderful stay!!!

Valeria is a good location

10/10

Fatima at the front desk was awesome! Very friendly, informative and attentive m.

.

Overall property and the rooms were very nice and clean. Staff was friendly and courteous. The hotel's achilles heal is with the valet only parking. The front driveway of the hotel is basically the entrance to their parking garage. Theres not a lot of driveway real estate here and so cars quickly pile up in the front waiting to get parked. When we came back to the hotel in the evening there were several cars parked in the street next to the curb with their hazards on. I suspect this is in part due to a lack of valet staff to move all the cars in a timely manner.

Had a one night stay at the Hyatt. Reserved the room online so check in at the hotel was a breeze. Hotel is clean, very nice decor. Room was clean, no complaints there. Breakfast was served the following morning, decent selection. Overall, very pleasant experience.

The check in person was warm and easy to work with.

Clean room

Clean room and friendly staff

However, the valet service needs improvement. The attendant spoke very limited English and couldn’t explain the parking or retrieval process, which was confusing for an out-of-town guest arriving late. Basic communication training would greatly help. It’s also inconvenient to pay separately for valet at a hotel. Elevators were slow, and the front desk didn’t mention that keycards are required for guest floors — a small detail that would prevent confusion. Overall, I wouldn’t discourage others from staying, but better communication and staff training would make a significant difference in the guest experience.

Elevator takes longer time tan usual to get to the floors

Hotel is nice. Room was clean and convenient. Bathroom was large and very upscale and clean with good shower. Beds were convenient. Good stay. Breakfast was free and nice with good food. Thanks

Check in was understaffed and there were several guests waiting. The employee at the desk was very professional and handled the situation it just took some time. Other than that everything was great

Valet service should be optional. It takes to long.

The room was very clean and the staff very kind and friendly

Wed

Excellent customer care, amazing staffs. Rooms are small and bathroom is even smaller. Only 2 elevators resulted longer wait time. Valet parking only option makes our trip a little challenging to get things out from car (not from fees perspective). Overall good experience and I recommend.

quiet place

Walkable area with good food around the neighborhood

The hotel was very clean, with excellent Valet Parking attendants, good breakfast and in a great location for an excellent price.

Room was very clean

All around it was quite and peaceful

Was an amazing stay.

I couldn’t stand the place that really bothered me a lot which really forced me to check out before midnight. Disappointed

Very friendly and helpful manager

If you want to stay in the Galleria area, this is very convenient, clean, and at a good price.

Show nearby and the parking service

It’s a toned down version of Hyatt

Everything was good but the customer service could have been better. The front desk staff was unwelcoming when I first arrived

Friendly helpful staff. Plenty of dining options in walking distance. Room was quiet and comfortable.

Parking is expensive

Hotel’s location is good, there are shops across the street on Sage Road. Plenty of high end restaurants are in the vicinity. Mall with an ice rink is few steps away. All around very good property and is recommended than other more expensive in the same area.

Very good

Staff very hospitable, property well kept and room very clean. Housekeeping did wonderful job and promptly responded to requests.

Convenient location but parking was inconvenient since the only option was valet parking. Also checking in was slow because one person was serving drinks and handing check in customers.

This was a last minute trip, and first time staying at this hotel. This was an amazing place. The staff were absolutely amazing. The rooms we very well kept up on. The pool area was really enjoyable. The free breakfast was great. It is also located near many unique shops and restaurants. Overall, very very happy, and look forward to visiting here again.

Great hotel! Great location! I would stay here again!

Great hotel.

Had to beg to get my room back after they overbooked and left me without mine. AC did not work.

Staff and management were amazing. Thank you

Easy to access. Clean room and decent amenities.

Bathroom was dated and could tell age. Tiles looked dirty

Nice and clean. Great area.

Absolutely absurd visit definitely will not return to this location nor will I recommend it to anyone that I care about. Very rude staff, all except Ruben. One night I called over 5 times without an answer. Another time I called and asked if one spoke English by chance I was told no that he only spoke Spanish and hung up in my face. I felt extremely uncomfortable at that point. I had a natural accident when I bled out on my cycle and was told that I would have to pay for the cleaning of the sheet as if I could have prevented it! My rooms was missing snacks l never got them replenished. Breakfast seems to be leftover food from the day before, all except for the omelette station. Just a terrible experience.

We stayed the night and Raven was working the front desk. She was very nice and helpful, making sure we had everything we needed and even helped us grab a late-night snack. Great customer service!

Only the negative point is , they really need to work on improvement in coffee flavour they are Keeping for people, as of now its not drinkable

Parking was $33 for overnight, about the rate for that area. However, it’s mandatory valet service. Nothing bad, but you don’t drive your car in and out. They go get it for you. Nice!

Big rooms , clean & good service

Great service and updated rooms

Staff was friendly and helpful. Small, but adequately stocked bar. Clean pool!

When we had to check out but our flight did not go before the evening the reception staff was extremely nice and held our lugguage for us so we could spend a couple of hours exploring. We were very happy with our stay.

I’m nasty here when I’m in town. Staff friendly and helpful

It’s a great place for the price. Clean peaceful and safe. Valet is expensive and there is no other option to park. That’s the sad part

La atención del staff muy buena, la limpieza del cuarto excelente.

Breakfast was ok but finished at 9am which I felt was very early.

Nice limited service hotel in a great location across the street from the Galleria. No complaints. Exceptionally good free hotel breakfast.

Bathrooms need to be upgraded

Thank you very much! It's a great place to stay during a short trip. The room was clean and comfortable. However, valet parking feels excessive. It would be better to allow guests to park their own vehicles. Additionally, if the pool were designed more like a jacuzzi, it would be a great improvement. Currently, the pool area feels strange and not cozy enough.

Good location convenient for the galleria. Parking expensive with valet option only although plenty of spaces available.

Clean rooms quiet and safe

Hotel is great but a little tired. Sofa that could either be repaired or replaced in general for things looks touch shabby but still a good study

Great room and service

They have bed bugs .

Christina, front desk agent, was extremely welcoming and friendly. Our room was exceptionally clean! Shay, valet attendant, had our vehicle ready at our requested times. We had a pleasant experience with our stay!

General Manager very nice and knowledgeable, valet attendants very professional, receptionist is very helpful. Great experience!

Excrllent time. Everything was amazing..Everything within walkimg distsnce. Very clean snd nice

Rooms clean and comfortable. The staff were all friendly and helpful. Great location

The AC was not working it went up to 78 degrees in super hot weather

Everything was amazing

Best hotel experience Ive had in years for the price. Will be back!!!

They wouldn’t let me check in after I already paid

fantastic location

Everything was great

I liked that the

Very good place

The couch in the room had many stains. They were clear and apparent. The light fixture above the couch needs dusting. The room just didn't smell clean, I was left wondering whether I had been given a room for pets. I am glad I only stayed one night!

Clean room and staff is great.

Enjoyable and recommend.

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Everything was good

Paying for parking caught me off gaurd

The breakfast and service.

Convenient area

My stay was enjoyable and relaxing. The staff was friendly and informative.

Professional by staff

Great staff house keeping needs to be better on checking supplies, soap dispensers were empty.

This property was very nice and located in the area close to the Galleria with a lot of shopping and dining options. It was a great stay!

very good stay. breakfast was nice and had variety. only 2 elevator so depending what time you go in and out might take a minute.

All good

Very kind staff

We had the worst experience where the valet driver got upset with us hit our vehicle and damage our door. And the employees allowed him to continue working so we checked out of hotel we hadn’t even been in our room but 10 min

We also disliked the breakfast options. Nothing was good and everything was bland. All in all it’s a clean place to lay your head at night but thats all.

Great

The general manager, Queenie was such an amazing person to deal with. She was very helpful informative and helped us accommodate when our flight was delayed. Thank you so much. We will definitely be coming back!

Staff, cleanliness

Everything about this place was just wonderful

Clean and convenient

There is a mandatory valet fee that is almost $40 a day which is not listed on the Expedia website. We were put on the 12th floor (highest) in a room with AC that barely worked, the maintenance man had to come to our room twice. Instead of switching rooms for us they made us feel guilty for asking the problem to be fixed. The sheets/comforter were very uncomfortable and of poor quality. The hotel also smells strongly of weed in several places. Overall a bad stay and will not be back to this hotel when staying in Houston.

Had a very restful stay.

Good

Thanks!

Nice hotel - very friendly receptionists and staff.

Best

Very nice people

It’s ok . Carpet dirty in the room with stains

Clean and excellent staff

Sweet

Friendly staff

I didn't like that my room wasn't ready on time

Friendly staff

Staff was excelent and breakfast was out of this world but hotel rooms can definitely use an upgrade in relation to the bathroom amenities. Looked old and the shower and towels looked overworked. My 1st room smelled like damp towels but concierge was quick to do right by me and switch me rooms immediately. Ive stayed at othher hyatt hotels on the north side of houston and the rooms were up to perfection. But overall i would stay at this hotel again and hopefully in the future their is improvement

Staff was rude and unhelpful when trying to rebook since I booked with an outside source. Good stay otherwise.

Nice property, great location.

The day after i booked my room, I was contacted by email and was told that they ONLY have valet parking available and the price was $33. This hotel is not set up like other hotels that have an entrance where you can park and go inside to register. It's at a very bad location and conveniently for the owners, the only way to get in and park is where the valet is. It was so disorganized upon checking out. People leaving had to wait on other people who's cars had been brought out. The hotel was nice inside, however, the main reason I booked it was because it had a stand alone shower in the photos for this particular room. In reality, it had a bathtub with no shower hose. I'm handicapped so I can't get inside a bathtub. The breakfast was free, but unfortunately, the eggs were horrible, and the bacon was not the kind one would expect from the Hyatt. The waffles smelled like smoke and like they were burned. Same problem with the tater tots. I threw it all away because I couldn't eat it. It was a total disappointment and I fully regret booking this place. It's not what I would ever expect from a Hyatt.

Great area to stay at. Staff was super friendly, and helpful. Great place, clean, safe, good price. Very happy customer.

There is construction in the area. Only option is ballet parking. Breakfast was okay.

What are the best days I’ve ever had

The valet parking is a terrible idea. Pointless to park a car 25 meters away and have a mandatory valet service.

No info or apologies for the fire accident that happened on Saturday morning that we all had to evacuate.

Na

AC was not working throughout our stay.

Staff was nice, breakfast was great, pool was small.