HYATT house Houston/Galleria

Exceptional

It was comfortable Had no problems

Exceptional

It was terrible experience, never again. Room smelled like an old basement, toilet dirty, carpet with stains, floor dirty and sticky. Entrance to the garage very dangerous, garage door hit my car, even though it says opening outward they should draw a line how far the door is opening. Especially when people coming to the hotel late at night, and it is hard to see how far garage door will go. My family and me woke up with terrible headache because of this smell at room. Paying 170 dollars for motel quality terrible idea. Please avoid this hotel at all cost. Terrible maintenance and they don't care about people, just money.

What i don't like is I have mot received the room holding deposit refund. Hotel said they would hold some of my money and give me back on check out. Not received yet

Good

Bathtub carpet

Old nasty carpet bathtub rusted linen old Bathtub carpet

Had a problem with the hot water in the shower but it was corrected two days later

Customer service was nice & friendly but the hotel & room itself is humid, musty & outdated

TV in room 302 was damaged and the halls had a slight odor. Other than that breakfast was good and hotel was quiet. I like the private parking as well.

Nice suite. Comfortable bed. I liked having a fill size refrigerator with an ice maker. The elevator closest to our room was out of order. We had to walk a long way to the other elevator.

The elevator closest to our room was out of order. We had to walk a long way to the other elevator.

Superb

Good Good food

Very good

Spacious. Deep clean needed. Elevator down. Indian guy on night shift was horrible. Everything in marketplace was too expensive. No restaurant. Internet worked for phone but not laptop. Complained and nothing changed.

breakfast was great forgot my blow dryer went to use the one provided in the room and it was wrapped in paper and was all sticky and gooy

breakfast was great forgot my blow dryer went to use the one provided in the room and it was wrapped in paper and was all sticky and gooy

It not walking distance to the galleria mall.

Disappointing

Nothing Window shades were so dirty and tattered I hated to put my hands in them to pull them down. The carpeting was dirty. The whole room was such a disappointment for a combined $220 stay. Paying for parking for what? Ridiculous.

Nothing Window shades were so dirty and tattered I hated to put my hands in them to pull them down. The carpeting was dirty. The whole room was such a disappointment for a combined $220 stay. Paying for parking for what? Ridiculous.

The location & comfort. The air conditioner was quite loud when it came on and startled me awake twice. The hallway needed vacuuming.

Disappointing

The location & comfort. The air conditioner was quite loud when it came on and startled me awake twice. The hallway needed vacuuming.

Staff was nonchalant. Hotel didn’t seem safe. Guy with ankle bracelet hanging around the hotel. Overall dodgy and yuck.

Doesn't look nothing like the advertised

Beautiful and clean

Beautiful and clean

Superb

Location The a/c was making loud noise every time fan goes on. It was very annoying and we couldn’t sleep.

Location The a/c was making loud noise every time fan goes on. It was very annoying and we couldn’t sleep.

Nothing evening was great . I came with a large group of ppl & everyone enjoyed they stay.

The staff was very nice, clean hotel great location near Walmart & restaurant's. When I visit Houston again that will be my place of stay. Nothing evening was great . I came with a large group of ppl & everyone enjoyed they stay.

No free bottled water for guests. Same breakfast menu every day. Scrambled eggs were cold. No drinking water available in the dining room at breakfast.

Housekeepers didn’t speak English.

Roaches

Everything

Great spot, I’ll be back!

Dirty, dingy, smelled

It was very homey, very friendly staff, only thing that I didn’t like is on their policy it states they will come in to check it out no matter if you have a no not disturb tag or not, some time during your stay. That creeps me out. The breakfast was the same 2 days in a row, 3rd day, I ate some where else after that. I don’t have a pet/did not see or hear one. Great neighborhood you could walk to shopping plaza for basically anything you need. And the galleria mall was almost 10 minutes away driving or take the local bus $1.25 each way. Very safe never crowded.

Paid parking only

Breakfast everyday. Rooms were adequate, a littler outdated with a need for touch ups, but the stay was still comfortable.

Clean room, great complimentary breakfast and great customer service

Location was good, close to the galleria, NRG, and Toyota center. You pay extra for parking but it comes out of your security deposit ($25/night). Staff was friendly. Room was spacious, lighting dim but windows helped. I communicated with the hotel and requested early check in a week before my arrival since my flight changed, they told me I could pay an extra fee for it which I agreed to but when I got there the room was not ready. Since I stayed for 5 days they said it was required for housekeeping to come in and refresh my room at least one day, they never refreshed my room but did leave new towels on my sink.

The housekeepers didn’t speak English

The hotel smelled moldy the elevators were dirty

The overall stay wasn’t a good one. The property was filthy. Carpet was dirty. The elevator had trash in it. The walls and floors to our room were dirty. I mentioned and nothing happened. The housekeepers just had the carts on the floors and sitting while they were chatting and eating the breakfast food. I would not recommend this place at all. Especially, holding the name Hyatt my expectations were ruined.

Wonderful last-minute stay due to flight cancellations. Love the location because there is a lot of things to do in the Galleria area.

Perfect

Clean

The elevator floor was sticky and gross. Sometimes there was a guy at the bar to open and sometimes there wasn’t. Our first room didn’t have a working TV. It was just a mess from the beginning.

They never cleaned the room or tried, didn’t vacuum the floors, take any trash, we had to keep asking for clean towels. There were things that were left in the room by previous guest like a fork and hair in the bathrooms. The pool was dirty! Definitely needs some updates! But besides that when we did speak to someone they were polite!

Overall it wasn’t bad but honestly I expected a little more from a Hyatt property especially in the Bellaire area of Houston. The staff were great. Helpful, friendly, no issues there. The rooms are needing a work over. More electrical plugs did not work as opposed to those that did. Some were so worn out that our phone chargers wouldn’t even stay plugged in. There was a black out shade in our bedroom window which was great. Problem is it that it was dirty and had so many stains in it. Made me wonder how?? We were on the driveway side so we got the service truck noise, people yelling/fighting in parking lot, and NON-STOP dogs barking. Our room and the hall just outside reeked of weed. Someone had been smoking weed the entire time we were there. Had a guest running through the parking garage in his underwear. As I said before people yelling outside but also very loud inside. Yelling/hollering for just “normal” conversation. Overall it wasn’t bad like I had stated, just could have been a lot better.

The bartender, however, was inappropriate and unprofessional to a coworker (not working in the bar) as well as to other guests waiting to order. Instead of attending to the customers (there was no one in the bar area with a drink in hand on 3 different occasions), he continued his obnoxious behavior for quite a while so my husband & I sat there in disbelief patiently waiting but ended up leaving. We grabbed a drink elsewhere, which was very disappointing because the main reason that we picked this property was because we enjoy having a drink in the evening, so we were looking forward to the bar amenities. This might seem frivolous, but we had even called the property before booking our room to confirm the bar would be open and their service hours.

Water from the ceiling in the shower kept building Up and dripping on me while showering. AC did not work

It had a bar The parking garage

Dirty, poor house keeping

Older hotel but clean

Very close to the Galleria. Ok area. No issues

Nothing, everything was great

Great Hotel i will be back

The location was ok, it's on the outskirts of uptown, so everything was at least a mile away. The sheets had stains on them, and the coffee pot didn't work. The gym had ok equipment, but no hooks for the cable machine or attachments, so I couldn't use it. There was an empty water cooler and a closet of empty water containers that were never filled while we were there. There was a bar in the lobby, but it never opened.

Horrible for the price

Room and hotel were not as displayed on site. Did not use room due to condition.

Parking is overpriced… $25 when you are a guest and handicapped??

Parking is overpriced… $25 when you are a guest and handicapped??

Great

Great

Room wasn’t ready, I had to go back to front desk to switch another room. I was so tired after long flight and want to rest little bit before meeting. Go to a new room the curtains can not roll down for some reason I had to wait for technician come to fix. Pulled up the bed comforter I saw a lot of yellow spots then I called the front desk. They told me that is normal because they washed feathers comforter turned out like that. I have been in many nice hotels those comforters are not like that, just their excuse for bad services. The property is very poor conditions. I trusted Hyatt name but not this one. Don’t recommend to anyone. This is worst Hyatt property I have experienced.

Room wasn’t ready, I had to go back to front desk to switch another room. I was so tired after long flight and want to rest little bit before meeting. Go to a new room the curtains can not roll down for some reason I had to wait for technician come to fix. Pulled up the bed comforter I saw a lot of yellow spots then I called the front desk. They told me that is normal because they washed feathers comforter turned out like that. I have been in many nice hotels those comforters are not like that, just their excuse for bad services. The property is very poor conditions. I trusted Hyatt name but not this one. Don’t recommend to anyone. This is worst Hyatt property I have experienced.

The area was amazing. Lots of choices of places to go.

The smell in side of the place and not to charge for parking

The smell in side of the place and not to charge for parking

- Smelled a little old in the lobby, like mildew - Bar was not stocked and could only pour shots

- Smelled a little old in the lobby, like mildew - Bar was not stocked and could only pour shots

Renovations are neglected, hotel smelled poorly, mold and spider in room. Was disappointed with this Hyatt as I never had a bad experience previously.

Renovations are neglected, hotel smelled poorly, mold and spider in room. Was disappointed with this Hyatt as I never had a bad experience previously.

Room nice. Staff courteous. Breakfast needs work waffles were stale and paper thin bacon. Garage door broken and you have to watch for your car not to be hit. My reservation do say I was being charged $77 to self park my car and was never discussed with me.

Room nice. Staff courteous. Breakfast needs work waffles were stale and paper thin bacon. Garage door broken and you have to watch for your car not to be hit. My reservation do say I was being charged $77 to self park my car and was never discussed with me.

Friendly

Friendly

Parking garage, hallways and room smelt like marijuana allvthe time. Hallway carpet was gross. Every hard floor was sticky. The room carpet was wet next to the bathroom wall,.

Parking garage, hallways and room smelt like marijuana allvthe time. Hallway carpet was gross. Every hard floor was sticky. The room carpet was wet next to the bathroom wall,.

The hotel seemed pretty run down, but it was ok for a brief stay.

The hotel seemed pretty run down, but it was ok for a brief stay.

I rated this BAD because I get a call 15 minutes from getting to the hotel saying that the air conditioner in the room was out and they were transferring me to a different hotel. I said it was fine that the air wasn't working, then she tells me that they can't get into the room because it was locked. The hotel we ended up getting to told us that the original hotel had over booked and they gave our prepaid room away.

Out of expectation

Out of expectation

This hotel isca greT hidden gem in Houston Texas the galleria area..The rooms were very nice and also had a kitchen if you wanted to cook includes dishes and everything. I highly recommed this hitel and also children friendly with a great breakfadt bar..Wendolyn 2 👍 👍 up..Will defintely go again.

This hotel isca greT hidden gem in Houston Texas the galleria area..The rooms were very nice and also had a kitchen if you wanted to cook includes dishes and everything. I highly recommed this hitel and also children friendly with a great breakfadt bar..Wendolyn 2 👍 👍 up..Will defintely go again.

Dirty, smelled like cigarettes

Dirty, smelled like cigarettes

Hotel Bar not open indefinitely. Facility was run-down. Rooms needed upgrading 5 years ago. Marijuana smell prevalent in hallway both nights I stayed. Left before last night of 3-night reservation, management not amenable to giving a discount - never stay there again.

Hotel Bar not open indefinitely. Facility was run-down. Rooms needed upgrading 5 years ago. Marijuana smell prevalent in hallway both nights I stayed. Left before last night of 3-night reservation, management not amenable to giving a discount - never stay there again.

Yrs

Yrs

Friendly staff however interior of property very run down dirty even put room walls were dirty stain on couches

Friendly staff however interior of property very run down dirty even put room walls were dirty stain on couches

The date was wrong i selected 2/1/26 -2/2/26. So i never got to experience my stay and lost $135

The date was wrong i selected 2/1/26 -2/2/26. So i never got to experience my stay and lost $135

Room was great

Room was great

The hotel overall was very old and felt wet. The elevator stopped working and in the room had a smell. The refrigerator was loud and the heat stopped working on my last day. Will never stay here again.

The hotel overall was very old and felt wet. The elevator stopped working and in the room had a smell. The refrigerator was loud and the heat stopped working on my last day. Will never stay here again.

Poor hospitality, was not welcoming, completely disrupted my Houston experience. The gym was flooded with water coming through lights in the ceiling and the staff was so not alarmed. and the toilet in the room was broken. All of these issues started on day one and not much changed during the remaining time of our stay. I plan to shar my experience on on social media.

Poor hospitality, was not welcoming, completely disrupted my Houston experience. The gym was flooded with water coming through lights in the ceiling and the staff was so not alarmed. and the toilet in the room was broken. All of these issues started on day one and not much changed during the remaining time of our stay. I plan to shar my experience on on social media.

Initially, the hotel staff seemed somewhat helpful, but the issues really began when we sought resolution. After the manager eventually approved a refund, we were still left with the ongoing stress of dealing with the aftermath. Now, a week later, the situation is even worse. Despite multiple attempts to resolve the issue, this hotel staff and Hotels.com has been a nightmare to deal with. Every time we reach out, we’re connected to a different agent, and the cycle repeats. They’ve been trying to contact the hotel, but the property simply does not answer their phones. It’s an endless loop of frustration. In conclusion, while the initial response seemed helpful, the complete lack of follow-through and the ongoing unresponsiveness from both the hotel and Hotels.com is completely unacceptable. I strongly recommend avoiding both the hotel and Hotels.com. This entire experience has been a stressful and infuriating ordeal.

Initially, the hotel staff seemed somewhat helpful, but the issues really began when we sought resolution. After the manager eventually approved a refund, we were still left with the ongoing stress of dealing with the aftermath. Now, a week later, the situation is even worse. Despite multiple attempts to resolve the issue, this hotel staff and Hotels.com has been a nightmare to deal with. Every time we reach out, we’re connected to a different agent, and the cycle repeats. They’ve been trying to contact the hotel, but the property simply does not answer their phones. It’s an endless loop of frustration. In conclusion, while the initial response seemed helpful, the complete lack of follow-through and the ongoing unresponsiveness from both the hotel and Hotels.com is completely unacceptable. I strongly recommend avoiding both the hotel and Hotels.com. This entire experience has been a stressful and infuriating ordeal.

Ideal location

Ideal location

The elevator was broken

The room had furniture that was chipped, scratched, drapes were stained as well as the carpet! The hall carpet was stained! The refrigerator door was dented and tattered shades and no drapes!

The room had furniture that was chipped, scratched, drapes were stained as well as the carpet! The hall carpet was stained! The refrigerator door was dented and tattered shades and no drapes!

There were a variety of breakfast options to choose from and the area was clean. The hallways and room were clean and comfortable. The room was supposed to be ready at 3, we arrived at 5:30 and the room was not ready. We were told it would be another 30 minutes. We had a concert we needed to get to, so we were rushing to get ready by the time we got our room. We were also given an inactive key so we had to waste more time going back down to the office and get a new one. When asked if there was any compensation for the inconvenience of the room being late in getting ready, we were told no, nothing was offered, not even a free night parking, snack, or drink.

Everything

Rooms weren’t ready when they were suppose to be and wasn’t offered any kind of discount or anything to help

Loved it. Super comfy. Super clean I overlooked the fact that parking was not included.

The bed was so comfy, and the room was very clean. The kitchenette is wonderful. There were even pots and pans and a mini electrive stove. I didn't cook, but you would have everything you need to make a meal. There was plenty of parking also. The only thing that sucked was the blow dryer would only work outside of the bathroom, and it only had a low setting. I could have asked for a replacement, but I wasn't there much, and it was only 2 nights, so I didn't bother. Also, it didn't mention on booking.com that parking is $25/night. That's typical for this area, but part of the reason I chose this place was that I didn't think I had to pay for parking.

Please stay away from this hotel. It smelled like mold and mildew. The carpet was dirty and stained. We checked in and late at night and couldn’t sleep due to the mold smell triggered my allergies. We had to check out the next morning and stayed at another hotel.

Please stay away from this hotel. It smelled like mold and mildew. The carpet was dirty and stained. We checked in and late at night and couldn’t sleep due to the mold smell triggered my allergies. We had to check out the next morning and stayed at another hotel.

Excellent

Excellent

Close to the events I had to attend

The staff was great. Unfortunately, they did not know how to use the fire pit and that was a little disappointing, but overall the stay was comfortable and cute!

The staff was great. Unfortunately, they did not know how to use the fire pit and that was a little disappointing, but overall the stay was comfortable and cute!

No room service

No room service

Having exterminator come in to get rid of ants. Found some in kitchen area.

Having exterminator come in to get rid of ants. Found some in kitchen area.

Secondly, after the first night, I went out all day, came back to meet an untidy room, the room wasn’t cleaned .. had to ask for the room to be cleaned the next day.

Secondly, after the first night, I went out all day, came back to meet an untidy room, the room wasn’t cleaned .. had to ask for the room to be cleaned the next day.

Good stay for the price!

Good stay for the price!

Not good bad people at reception in the morning

Not good bad people at reception in the morning

The rooms were very neat and clean. The only issue I had was no dish liquid to clean the kitchen, and plus parking fee should be mentioned upon booking, and it should be actual parking lot security since we have to pay. Fee

The rooms were very neat and clean. The only issue I had was no dish liquid to clean the kitchen, and plus parking fee should be mentioned upon booking, and it should be actual parking lot security since we have to pay. Fee

My room had not been cleaned upon check in on Thursday & remained filthy the ENTIRE five days, only my bed was changed. Mold in the shower, rust on the shower ceiling, the front desk staff did not ask for ID to give out addt’l room keys when you enter from the street at almost midnight. The district manager Francisco, doesn’t care whatsoever. No way this place is 3.9 stars. Worse than Motel 8, should cost $19.99 per night. My dog has stayed at better daycares. Signed, Tracie Bell.

My room had not been cleaned upon check in on Thursday & remained filthy the ENTIRE five days, only my bed was changed. Mold in the shower, rust on the shower ceiling, the front desk staff did not ask for ID to give out addt’l room keys when you enter from the street at almost midnight. The district manager Francisco, doesn’t care whatsoever. No way this place is 3.9 stars. Worse than Motel 8, should cost $19.99 per night. My dog has stayed at better daycares. Signed, Tracie Bell.

Staff was very rude

Staff was very rude

Room big, all is well. Clean but not perfect clean.I just picky). I dont like smell in hotel, just dont like pafum, but again : i am picky). But ganeraly all well. I am glad i had small kitchen.

Room big, all is well. Clean but not perfect clean.I just picky). I dont like smell in hotel, just dont like pafum, but again : i am picky). But ganeraly all well. I am glad i had small kitchen.

Furthermore, the hotel charges $20 per night for parking in a parking lot that is almost empty.

Furthermore, the hotel charges $20 per night for parking in a parking lot that is almost empty.

The Hotel Restaurant was closed. We specifically book hotels with their own restaurants after a long day of travel so we don't have to go back out and eat dinner. The Hotel was dirty everywhere - Hallways, elevators, entry, parking garage etc. Looks like the don't own a vacuum cleaner. The breakfast was subpar. The Scrambled eggs were a giant block of egg and the fruit was brown and very nasty. This hotel doesn't deserve the name "Hyatt" to be associated with it.

The Hotel Restaurant was closed. We specifically book hotels with their own restaurants after a long day of travel so we don't have to go back out and eat dinner. The Hotel was dirty everywhere - Hallways, elevators, entry, parking garage etc. Looks like the don't own a vacuum cleaner. The breakfast was subpar. The Scrambled eggs were a giant block of egg and the fruit was brown and very nasty. This hotel doesn't deserve the name "Hyatt" to be associated with it.

Pros: The bed was comfortable and linens clean. The shower had good water pressure and the blow dryer worked well. Usually blow dryers in hotel rooms don't work that great but this one was good.

Pros: The bed was comfortable and linens clean. The shower had good water pressure and the blow dryer worked well. Usually blow dryers in hotel rooms don't work that great but this one was good.

Second, the hotel never disclosed the additional $25 daily parking fee. When I questioned it, they insisted a sign on the reception wall was sufficient notice, then threatened to tow my car and evict me. Overall, the property is poorly maintained, and the front-desk staff are unprofessional and rude. There are far better hotels in the Galleria area at the same price point—without surprise fees, unclean conditions, or staff who call the police rather than allow guests to speak with a manager.

Second, the hotel never disclosed the additional $25 daily parking fee. When I questioned it, they insisted a sign on the reception wall was sufficient notice, then threatened to tow my car and evict me. Overall, the property is poorly maintained, and the front-desk staff are unprofessional and rude. There are far better hotels in the Galleria area at the same price point—without surprise fees, unclean conditions, or staff who call the police rather than allow guests to speak with a manager.

Front desk staff were very rude.

Front desk staff were very rude.

I will not want to stay In Hyatt Houston again, I can try other Hyatt. Great place but i am not impressed

I will not want to stay In Hyatt Houston again, I can try other Hyatt. Great place but i am not impressed

The room was clean and the bed was comfortable.

The room was clean and the bed was comfortable.

they charged me for parking when i didn't even have a car

they charged me for parking when i didn't even have a car

2 stars only

2 stars only

The electric car we got was gave to us with an emprty battery. The next day we tried to recharge it. The intlet was broken. We had it towed. My wife got a panic attack. We found out the driver was taking us in the wrong direction. He couldn't speak a word in english. We tried google translate...our worst vacation ever. No more.

The electric car we got was gave to us with an emprty battery. The next day we tried to recharge it. The intlet was broken. We had it towed. My wife got a panic attack. We found out the driver was taking us in the wrong direction. He couldn't speak a word in english. We tried google translate...our worst vacation ever. No more.

The hotel overall was ok for the price.

The hotel overall was ok for the price.

Very comfortable bed, very Nice staff, breakfast needed more variety. Especially for those who don’t eat beef or pork. Love the overall convenience of shopping and food in the area adjacent to the Hotel.

Very comfortable bed, very Nice staff, breakfast needed more variety. Especially for those who don’t eat beef or pork. Love the overall convenience of shopping and food in the area adjacent to the Hotel.

Excellent staff day and night, room was clean. I wish they would have cleaned my room each day. Thermostat didn’t work good. One of the elevators wasn’t working good. Overall, I would stay there again. Bed was very comfortable. I wish they had more variety for breakfast.

Excellent staff day and night, room was clean. I wish they would have cleaned my room each day. Thermostat didn’t work good. One of the elevators wasn’t working good. Overall, I would stay there again. Bed was very comfortable. I wish they had more variety for breakfast.

Water pressure and thermostat

Water pressure and thermostat

Everything was good until we left our room last weekend (Nov 1st) for a few to come back somebody had came into room removed our use towels but also went thru my purse and took my necklace and bracelet. I contacted front office on Monday following our stay representative stated she would get back with me still no response…. I’m not too happy about this stay at all that was a gift to me…

Everything was good until we left our room last weekend (Nov 1st) for a few to come back somebody had came into room removed our use towels but also went thru my purse and took my necklace and bracelet. I contacted front office on Monday following our stay representative stated she would get back with me still no response…. I’m not too happy about this stay at all that was a gift to me…

Room was clean, got good sleep, great breakfast options, good staff.

Room was clean, got good sleep, great breakfast options, good staff.

Nice area near the Galleria. Rooms were spacious and clean!

Nice area near the Galleria. Rooms were spacious and clean!

Trash in hallways, the property needs some maintenance. Parking is also $25 per night.

Trash in hallways, the property needs some maintenance. Parking is also $25 per night.

Bathroom has no vent system, air conditioner blows right over your head, and carpet wasn’t clean.

Bathroom has no vent system, air conditioner blows right over your head, and carpet wasn’t clean.

Good

Good

Wasn’t happy with stay. Ac leaking into tub pool has been closed by Health department for over a month was a big deal just to get an extra pillow breakfast food was nasty

Wasn’t happy with stay. Ac leaking into tub pool has been closed by Health department for over a month was a big deal just to get an extra pillow breakfast food was nasty

I booked two rooms for a family trip, the room smells, one of the room was poorly lighted and they was heavy smell of cigarette and staleness in the air. The hallways were dirty and the carpets on the floor in the room looks like it’s not been cleaned for a long time. It looks extremely dirty and slimy. We could not stay in the hotel with my 11 months old and 7 yrs old kids due to the strong cigarette smell and sanitation level of the hotel. If you care for your safety and health, stay away from this hotel

I booked two rooms for a family trip, the room smells, one of the room was poorly lighted and they was heavy smell of cigarette and staleness in the air. The hallways were dirty and the carpets on the floor in the room looks like it’s not been cleaned for a long time. It looks extremely dirty and slimy. We could not stay in the hotel with my 11 months old and 7 yrs old kids due to the strong cigarette smell and sanitation level of the hotel. If you care for your safety and health, stay away from this hotel

The buffet was mediocre and they charge $25 a night for parking on the property so if you book through Travelocity and they say all fees included, it’s a lie

The buffet was mediocre and they charge $25 a night for parking on the property so if you book through Travelocity and they say all fees included, it’s a lie

My stay was ok.

My stay was ok.

The room was disgusting as well as the facility. The ceiling had traces of mold and mildew. I went in the room to lay across the bed in the bedroom but the television didn't work. I went downstairs to speak with the attendant about it. While doing this my wife and daughter called and said that there were roaches in the room. I immediately packed up my family and left the facility within 15 minutes. This was a terrible experience for me and my family. This was not as advertised. I will be seeking a full refund. Thank you in advance.

The room was disgusting as well as the facility. The ceiling had traces of mold and mildew. I went in the room to lay across the bed in the bedroom but the television didn't work. I went downstairs to speak with the attendant about it. While doing this my wife and daughter called and said that there were roaches in the room. I immediately packed up my family and left the facility within 15 minutes. This was a terrible experience for me and my family. This was not as advertised. I will be seeking a full refund. Thank you in advance.

The toilet seat was broken and we asked them to fix it while we were there for 4 nights, but that never happened. Breakfast was good, hot, and there was a variety of foods and drinks. I loved how we could park in the garage on our floor level and walk right into our floor from the parking garage. It felt like a little more private that way.

The toilet seat was broken and we asked them to fix it while we were there for 4 nights, but that never happened. Breakfast was good, hot, and there was a variety of foods and drinks. I loved how we could park in the garage on our floor level and walk right into our floor from the parking garage. It felt like a little more private that way.

My room was above the laundry room, the floor shook all the time the washers and dryers were on. Staff was very nice and complementary breakfast was good.

My room was above the laundry room, the floor shook all the time the washers and dryers were on. Staff was very nice and complementary breakfast was good.

You did not advertise there is a 25 $ parking charge for a dirty hotel which one could go down the street for free parking and a clean room.

You did not advertise there is a 25 $ parking charge for a dirty hotel which one could go down the street for free parking and a clean room.

I will say all staff was very polite, professional, and accommodating. The hotel was well kept and smelled of fresh laundry throughout. I stayed in the one bedroom suite which is spacious and almost comfortable. When making the reservation I specifically chose a handicap accessible room as I’m an amputee using a Walker to get around. The disappointment happened when it comes to the bathroom. Just because the room has a walk-in shower doesn’t make it accessible. Just because that shower has a grab bar doesn’t make that accessible. When using a mobility device, there has to be enough room for you to get in close the door and turn around and in my particular room, I found going to the bathroom and in the shower very frustrating because there wasn’t enough room to open the door with the shower door open and toilet in the way… the struggle was real. Because I was only staying one night I didn’t make it an issue. However, I would advise your staff to really be aware of the requirements of the Americans with disabilities act entails to truly make it an accessible space. Being able to turn around in the bathroom is important and being able to do that and being able to close the door for privacy is kind of a big deal. When a disabled guest arrives (especially those using a mobility device walker, scooter, wheelchair ) and has requested an accessible room it’s not just one shower rail that we need. A roll in shower with multiple handrails and space to maneuver is what’s necessary.

I will say all staff was very polite, professional, and accommodating. The hotel was well kept and smelled of fresh laundry throughout. I stayed in the one bedroom suite which is spacious and almost comfortable. When making the reservation I specifically chose a handicap accessible room as I’m an amputee using a Walker to get around. The disappointment happened when it comes to the bathroom. Just because the room has a walk-in shower doesn’t make it accessible. Just because that shower has a grab bar doesn’t make that accessible. When using a mobility device, there has to be enough room for you to get in close the door and turn around and in my particular room, I found going to the bathroom and in the shower very frustrating because there wasn’t enough room to open the door with the shower door open and toilet in the way… the struggle was real. Because I was only staying one night I didn’t make it an issue. However, I would advise your staff to really be aware of the requirements of the Americans with disabilities act entails to truly make it an accessible space. Being able to turn around in the bathroom is important and being able to do that and being able to close the door for privacy is kind of a big deal. When a disabled guest arrives (especially those using a mobility device walker, scooter, wheelchair ) and has requested an accessible room it’s not just one shower rail that we need. A roll in shower with multiple handrails and space to maneuver is what’s necessary.

The pool was closed that was the main reason for choosing this place. The pictures compared to real life was nothing like it. The comforters in the room both beds had mold in the inside. If you lift the comforter up you can see the black in there. I will post a picture. I have asthma and could not sleep in the bed. I slept on the floor. I definitely do not recommend this place. The breakfast was ok nothing to wake up for.

The pool was closed that was the main reason for choosing this place. The pictures compared to real life was nothing like it. The comforters in the room both beds had mold in the inside. If you lift the comforter up you can see the black in there. I will post a picture. I have asthma and could not sleep in the bed. I slept on the floor. I definitely do not recommend this place. The breakfast was ok nothing to wake up for.

Very dirty and nothing like the pictures . Front reception wasn’t great

Very dirty and nothing like the pictures . Front reception wasn’t great

The TV in the room need to be replaced wasn’t clear

The TV in the room need to be replaced wasn’t clear

When I first booked this property, I thought it had direct relation to the Hyatt. It may just be a subsidiary because it wasn’t Hyatt standards. In my opinion. I gave the property this rating because. The level of cleanliness was not pristine the paper towel towels in the kitchenette were dirty on the first couple sheets, the area above the shower was not clean, and just look like everything could use a shampoo and wipe down once more. Also, my TV did not work m. However I will say the beds were clean, orderly and very comfortable.

When I first booked this property, I thought it had direct relation to the Hyatt. It may just be a subsidiary because it wasn’t Hyatt standards. In my opinion. I gave the property this rating because. The level of cleanliness was not pristine the paper towel towels in the kitchenette were dirty on the first couple sheets, the area above the shower was not clean, and just look like everything could use a shampoo and wipe down once more. Also, my TV did not work m. However I will say the beds were clean, orderly and very comfortable.

staff was overwhelmingly, polite and very welcome. The room was perfect. The view was great. Definitely would love to visit this hotel again when I’m back in Houston.

staff was overwhelmingly, polite and very welcome. The room was perfect. The view was great. Definitely would love to visit this hotel again when I’m back in Houston.

Easy check in, cooking appliances available in room!

Easy check in, cooking appliances available in room!

The rooms have a fully furnished kitchen. The hotel is completely adequate, and only 2 blocks from the Galleria Mall. The property seems older, but the price is unbeatable.

The rooms have a fully furnished kitchen. The hotel is completely adequate, and only 2 blocks from the Galleria Mall. The property seems older, but the price is unbeatable.

Don’t trust the pictures… hotel overalls was not bad just not what i imagined it to be

Nasty

Thus time we had no ice bucket in tue room. When we went to the front desk to ask for one they did

Hotel was nice. Not far from the mall and plenty of restaurants. Location is very convenient. Breakfast options were good. Pool was nice. Only downside is parking. I don't understand why parking is $25 per night when you're a guest at the hotel. It's literally attached to the building.

Should be more people accessible

💪

Everything was great staff was very friendly

I've stayed here twice. Minutes from the Galleria. I love that it gives the luxurious feel and comfort however there are some spots that could use a little bit of love. The microwave was difficult to operate. There was no Channel guide for tv and when i pressed the info button it was blank. I was told there were none available when I asked. There was also no notepad or pen, I like to write things down especially when there are several places Im researching in the area. Little things matter. I think paying $25/night to park is ridiculous when the gate was never closed and anyone could get in. There is nowhere else to park so there's no choice.

Immediate response when the garbage disposal was reported not working. In general, perfect and recommended place to stay taking in consideration the price for that area. Definitely I will stay there again if coming back to Houston.

It’s an older Hyatt they hide the smell of mold with a fragrant perfume. The room was spacious but the air conditioning wasn’t working it stayed 73 in the room and there wasn’t great ventilation . When the bathroom light was on the ventilator was also on and it’s noisy sounds like it may fall from the ceiling. The room was spacious we did have a kitchenette the bed wasn’t terrible nor was the couch. The floor was uneven but they offer feee breakfast and the pool was open. Not the best not the worst air was the main issue for us oh and the housecleaned coming and knocking on the door at 9 in the morning hours before check out.

Staff had to be reminded to clean room.

Staffs had to be reminded to clean room.

Great services

The carpets need changing. The kitchenette was all set up with dishes and silverware. I’ll stay there again.

Quiet neighborhood just next to the Galleria area. Seemed very safe and was convenient. The building itself needs some maintenance. One of only two elevators was not working and the staff seemed to be unaware although it had to be obvious since staff used the same elevators as guests. No signage or instructions placed to direct to second elevator at opposite end of building. Mostly garage parking with limited outdoor parking for larger vehicles not mentioned on website. We made it work, but it would have been nice to know. Would stay here again.

Was a very nice visit, great place to rest and relax

Nice quiet and clean.

The receptionist and manager were very nice and accommodating, very upfont. The room was nice and clean. The shower just messed it up for us.

it was ok... simply just ok.

Great location great staff and an even better value

The hotel need to be upgraded..its definitely old and used up

When open, the bar and restaurant was nice, but the bar and restaurant were not always open when advertised

Thank you for giving us such great service! We were greeted and checked in within 3 minutes. Our room was spacious and perfectly clean!

The stay was okay it could have cleaner and updated. The tv in the bedroom looks like it is going out.

Arrived at check in time and there were no rooms available. Had to wait about 2-3 hours just to get into our room. The room was nice but was only given one towel. Service was definitely lacking.

Upon check-in at 3 pm I was told that there was no available clean rooms. I did not get a room until 7pm. Then upon check-out the receipt I received said one price but my card was charged an different price. When I called the hotel and asked it they didn't know what I was talking about.

I called day or 2 for early check in. They said it would be ok since it was only 1 hour earlier. Needless to say room wasn't ready. 1 person working the desk. Metallica was in town .

Very good stay would do it again

It was lovely

Property is clean, as already reviwed, $25.00 parking fee per night, but offers a convenient access to the rooms. Bed are not comfortable especially for side sleepers. Woke up with sore shoulders.

The only thing we didn’t like is that we had to pay to watch tv they had no remote and we had to download an app to be able to watch tv

Love the room as it feels like home.

This is definitely the place to stay when in Houston’

We were not advised of parking fees until after we booked the reservation. Once we arrived we were told and the receptionist wasn't any help as well.

It was satisfactory, the staff was nice, friendly and helpful

Everything was good.

Very thin walls

Nice

The room had a horrible order, we were going to go to the Hyatt place but the cost and changing was two much so My wife had to endure it for a week, cost changed once she got there along with a 25.00 per day deposit, crazy for a dump like this

Shower not working, personnel not helpful

Toilet hot water didn’t work hallway stunk it was a rat trap

I enjoyed my stay but I think they charged me more than my bill stated.

The location is excellent

Everything was great

It is what it is type hotel - older looking facility shows its age. Pool area is nice.

Convien

The room room was not cleaned properly

Access to the elevators wasn’t easy. One of them was down and the other was far away from the room

It was next to restaurants and stores

Property was outdated, room lighting very dark. The shower took 10 min to get even lukewarm water. Would not walk around the surrounding area as a solo female.

Stay is ok

not very clean. Men's room on ground floor had used toilet paper on floor for at least 2 days--disgusting. Breakfast was fair. Overall, not at all like experience I have had at other Hyatt branded hotels, especially not the experience I have had at other Hyatt House hotels.

I had a peaceful stay

We love the convenience of the Post Oak Grill Cafe that is the corner we walk there great food and service

It’s good for a family weekend stay.

Is wasn't what I expected to be. Dirty and loud

Good place to stay

Horrible

I really liked the hotel. The room was comforfable and well laid out. Ine touch I appreciated was the lighting. The lamps had warm lighting. Often hotels have the brightest bulbs in lamps which wear on the eyes. There was also a nice,large, L-shaped sofa. There was a great division between the living and sleeping area. And, the kitchen was well equpipped. Another nice touch was the mirror with coat hooks at the door. The suite was really comfortable for long-term stay. Last my room faced a larger internal court with the pool; that made it nice and quiet during the night.

The staff was great. The breakfast was okay. The rooms were pleasant

Nice!

Didn’t know this was a none smoking property, I was kicked out only after being in the room a hour. And was rudely asked to leave

The parking garage was a little rundown and the area was alright. The actual location was conveniently located in the “middle” of Houston.

Elevator not working so you had to use another one that was kind of far. Breakfast was not refilled. Room not so clean.

The property had some issues the carpeting was torn up in the room, TV had light spots, and the overall feel was rundown and grungy.

The property needs to be renovated asap. This was my second visit and my last. This hotel has created some amazing memories for my friends and family.

The beds were super comfy

The hotel staff was very nice and helpful. The staff did their best to keep the place clean, however the whole hotel had a moldy smell, spoiled and discolored carpet, holes in the ceiling, chipped paint, cracks in the mirror, weird tv placement, and chicken bones in the fire pit. Overall the stay wasn't pleasant and I didn't feel comfortable the whole time I was there. This place needs major renovations done. I would never stay at this location again.

The Galleria Mall is within walking distance. The elevator was broke the whole time I was there. It took 6 hours to get fresh towels.

Really enjoyed my stay will return

Elevator was down, food was not great,

Great hotel with comfortable bed and clean room. Could use some updating but overall not bad. Breakfast was overall good choices, but would also like option of pastries/donuts. Would stay here again.

It was a great stay. The front desk persons were nice, however the parking garage was a hassle…the card would stop working and the gate lifted towards you possibly hitting the vehicle while going up.

Them pictures of the roaches. DO NOT RECOMMEND!

Nice location

Always Enjoy staying at this property!

For an old Hotel it's clean. The rooms are large with kitchenette. My only issue is the constant running toilets. It's kind of loud and I've stayed in 2 different rooms or 2 different floors. It's decent if you just need a clean safe place to lay your head.

Not enough hot water

Great stay

The staff was wonderful, amenities were as mentioned. Breakfast was great, variety of food changed daily. The hotel itself was severely outdated. The furniture in the room and tv were older than I care to mention. Too out dated for the prices. It was scratched and worn. TV’s were so old the pictures were fuzzy. And that is solely the reason this place is over priced.

Over all the place is nice, especially the rooms.

We had a great stay. Big room ! Great location near everything

We changed room, cause heater wasn't working, and the other room they gave us, had the same issue.

The property condition is poor. One elevator does not work. The room general condition is old and rusty, the blinds were broken. Room size is big and clean. The price is fair but in general it needs maintenance.

They don’t have sheer curtains in any of the rooms and I couldn’t have the light coming into the room without other people being able to look into my room. It was the Deplorable they put me in the worst room possible that was having the headboard of the bed right against The elevator shaft and they put me there even though I asked them for a quiet room consequently, they found another room in spite of them saying they didn’t have anything available after I complained from not being able to sleep all night because the elevator was fine up and down all night long if I move me to a different room and they wouldn’t do anything to help with the discomfort I let them know right away as soon as I get into the room that that was not going to work out for me in spite of my expressing my concern eventually, they put me from, but they were not willing to compthe night. I will never stay there again and the first thing that they asked me when I showed up was what was my reason for visiting Little Rock was it for work or pleasure? I think that is something that it’s none of their business I have never been asked that question it is so intrusive

Fridge was loud while I was sleeping. Slept horribly as a result. Issues with their key cards as well.

Very quiet

Good location, poor hotel conditions.. The furniture is kind of old

The property was beautiful. It was a nice duck off in plain sight. The rooms were spacious and very accommodating. The only thing was there was paid parking in the garage $21 a night and I wasn’t aware but it was fine. The parking garage made me feel safe. I would definitely revisit.