Houston Marriott Uptown by the Galleria

The location was convenient for where I was going. The bartender at the hotel bar was nice. The biggest problem is the dishonesty of the staff. I left my AirPods there and the cleaning staff stole them. The front desk staff and hotel manager were completely unwilling to help me. As soon as I got home and realized they were missing I called the hotel to report it. The voice mailbox for the lost and found was full so I spoke to the front desk instead. The person I spoke to said they couldn't help me and I needed to fill out a report on "ileftmystuff.com", which I did. The report never got a resolution. Meanwhile, I could see on the Find My app that the AirPods were still at the property (and showed that the status was last updated a minute ago). Later that night, I saw that the AirPods had been moved to an apartment far away from the hotel. Since then they have travelled back and forth from that apartment to the Cypress Middle School every day. I can only conclude from this that the cleaning staff stole them and gave them to their kid. I called the next day to report this and the front desk said they'd get back to me. I gave them the address where they had been taken. They called back later and said "this now a liability issue and you need to take this up with the authorities", which I did by filing a police report. I emailed the manager and he was apologetic but completely unhelpful. He was more interested in creating plausible deniability than helping me or holding his employees to account. Besides that, the hotel was under construction. When I asked to extend my stay they did so but didn't warn me that the second night was over twice the rate for the first night. The view from my room was of the back alley and dumpsters.

Very good

No free Wi-Fi. Please consider this

Very dated hotel. Window in room looked out on storage/trash area in the veranda.

Nice hotel I have a room by the evlator, and they were work on my floor the weekend noises all day until 5pm not good for guest

I have a room by the evlator, and they were work on my floor the weekend noises all day until 5pm not good for guest

Everything was clean and the entire staff was amazing!

Staff was friendly, upgraded us to a better room for free

Staff was friendly, upgraded us to a better room for free

This should be listed as a hostel. It’s an old hotel by the freeway. The rooms are small and grubby.

Location close to Galleria and a Target on 1 km distance. Excelent breakfast and great staff. Under renovation amd swimming pool closed.

Location close to Galleria and a Target on 1 km distance. Excelent breakfast and great staff. Under renovation amd swimming pool closed.

We were initially given the none renovated room and at no point did the staff tell me there was renovated rooms. I had to go ask for one after staying 2 nights of the 4. The breakfast buffet was better during the weekday than weekend.

Older property, ongoing renovations were noisy

The rooms was trashed not clean bathrooms nasty no vent

Exceptional

Front desk when we arrived night person was ok.all other staff was Nice.

Good

Room 1026 was cute. My favorite was the smart toilet. I love love the sofa and placed by the window. The mobile desk was convenient to work on while sitting on sofa. The sofa chair near the closet was also nice and convenient to put shoes. The shower was relaxing thanks for adding the big shower head. I loved that I could adjust the ac temperature to my comfort. I do wish your investment was on the bed and pillows. The bed wasnt horrible just wanted more comfy and I didn't like pillows. The nose from the highway was bothersome and our room was next to an exit door so when people used that exit the door would slam extreamly loud.

Room 1026 was cute. My favorite was the smart toilet. I love love the sofa and placed by the window. The mobile desk was convenient to work on while sitting on sofa. The sofa chair near the closet was also nice and convenient to put shoes. The shower was relaxing thanks for adding the big shower head. I loved that I could adjust the ac temperature to my comfort. I do wish your investment was on the bed and pillows. The bed wasnt horrible just wanted more comfy and I didn't like pillows. The nose from the highway was bothersome and our room was next to an exit door so when people used that exit the door would slam extreamly loud.

Bad

Yes everyone was courteous and kind. The rooms were clean.

Yes everyone was courteous and kind. The rooms were clean.

Superb

Room was mediocre for a Marriott. The king room I pre booked weeks in advance was out so I was downgraded to a double room. Not exactly the most comfortable for a Valentine's weekend. Bathroom has several areas of water damage on the ceiling. Staff was friendly but the accommodation could use some work

Room was mediocre for a Marriott. The king room I pre booked weeks in advance was out so I was downgraded to a double room. Not exactly the most comfortable for a Valentine's weekend. Bathroom has several areas of water damage on the ceiling. Staff was friendly but the accommodation could use some work

The hotel is beautiful and the staff was courteous, however, we encountered a few problems during our stay. When we arrived we were told that there is construction going on in the building. We didn’t think it would be that bad but, it sounded like they were right above our room which made it hard for relaxing when I got off on Saturday afternoon. Also, there is ice machines on every floor, just so happens the ice machine on the floor we were on (6th floor) wasn’t working. We then find out the refrigerator is also not working. So, we call the front desk and request ice and for someone to come and look at the refrigerator. The front desk person said they would send someone to look at the refrigerator but we would have to go to the 5th or the 7th floor to get ice. No one ever came to look at the refrigerator, so later that evening my husband called to speak with the manager who also said she would send someone to look at the refrigerator, she also stated she would have someone bring us ice and she offered free breakfast for the next morning since we hadn’t purchased it. Someone did bring the ice within about 30 minutes, but still no one came to look at the refrigerator. Then the next day housekeeping didn’t show up to clean the room until about 3:45 in the afternoon. By that time, my husband and I had returned from our day out. This was our first time staying at this Marriott hotel, but I must say it was disappointing and I expected more!

The hotel is beautiful and the staff was courteous, however, we encountered a few problems during our stay. When we arrived we were told that there is construction going on in the building. We didn’t think it would be that bad but, it sounded like they were right above our room which made it hard for relaxing when I got off on Saturday afternoon. Also, there is ice machines on every floor, just so happens the ice machine on the floor we were on (6th floor) wasn’t working. We then find out the refrigerator is also not working. So, we call the front desk and request ice and for someone to come and look at the refrigerator. The front desk person said they would send someone to look at the refrigerator but we would have to go to the 5th or the 7th floor to get ice. No one ever came to look at the refrigerator, so later that evening my husband called to speak with the manager who also said she would send someone to look at the refrigerator, she also stated she would have someone bring us ice and she offered free breakfast for the next morning since we hadn’t purchased it. Someone did bring the ice within about 30 minutes, but still no one came to look at the refrigerator. Then the next day housekeeping didn’t show up to clean the room until about 3:45 in the afternoon. By that time, my husband and I had returned from our day out. This was our first time staying at this Marriott hotel, but I must say it was disappointing and I expected more!

Bad

Room wasn't cleaned properly. There was still trash on the floor at check-in. Lock on door was broken and hanging

Room wasn't cleaned properly. There was still trash on the floor at check-in. Lock on door was broken and hanging

Food was very good. Relaxing bed. Location was perfect for my needs. Elevator didn’t work multiple times tapping w room key. Small bathroom. Tv channels didn’t change or change easily. No ice in ice machine.

Elevator didn’t work multiple times tapping w room key. Small bathroom. Tv channels didn’t change or change easily. No ice in ice machine.

She then had me wait approximately 10 minutes for her supervisor, an older female, to come review the issue. I waited an additional 12–15 minutes while they both typed, switched computers, and attempted to resolve the problem, but nothing worked. They then called someone, which appeared to be for show, as the person did not resolve anything. By this point, I had been waiting 15–20 minutes when a family of three arrived to check in. They had booked three nights, paid, and were checked in within less than seven minutes. Ironically, I had also booked three nights, paid in advance, and was still unable to check in. I asked the middle-aged staff member if I could simply rebook the three nights, and she confirmed that rooms were available. However, at no point did she offer or suggest this option herself. Both staff members were dismissive throughout the entire situation. Their behavior made me feel as though they only wanted a specific type of guest staying at the hotel. I am extremely dissatisfied with this level of professionalism. From beginning to end, the entire experience was unprofessional.

She then had me wait approximately 10 minutes for her supervisor, an older female, to come review the issue. I waited an additional 12–15 minutes while they both typed, switched computers, and attempted to resolve the problem, but nothing worked. They then called someone, which appeared to be for show, as the person did not resolve anything. By this point, I had been waiting 15–20 minutes when a family of three arrived to check in. They had booked three nights, paid, and were checked in within less than seven minutes. Ironically, I had also booked three nights, paid in advance, and was still unable to check in. I asked the middle-aged staff member if I could simply rebook the three nights, and she confirmed that rooms were available. However, at no point did she offer or suggest this option herself. Both staff members were dismissive throughout the entire situation. Their behavior made me feel as though they only wanted a specific type of guest staying at the hotel. I am extremely dissatisfied with this level of professionalism. From beginning to end, the entire experience was unprofessional.

Customer service I have not received my $100 deposit back.

Passable

Check in was easy

Check in was easy

NA

Wonderful stay!

Wonderful stay!

The room was very nice. The front desk staff were very nice, friendly and professional! Valentina was very helpful.

The room was very nice. The front desk staff were very nice, friendly and professional! Valentina was very helpful.

Bathroom floor wasn't clean. Parking fee was a little higher than expected.

The property location was good. I was OK with traveling to my destinations. The over price of parking whether it was South Park or valet Park was not a good value at all.

The only downside was there was construction going on and it was very noisy during the day . Made it hard to concentrate while trying to work. Other than that , I had a great stay and would definitely come back .

The only downside was there was construction going on and it was very noisy during the day . Made it hard to concentrate while trying to work. Other than that , I had a great stay and would definitely come back .

Overall good but had to call a tech to get the TV working. By the time he arrived at the room we had reset the TV (in the settings) after an hour trying to connect to streaming services - Netflix, Prime etc.

Overall good but had to call a tech to get the TV working. By the time he arrived at the room we had reset the TV (in the settings) after an hour trying to connect to streaming services - Netflix, Prime etc.

Location in center downtown houston

Everything was great! Definitely will book again. The staff was very nice

Everything was great! Definitely will book again. The staff was very nice

Renovations ongoing inside hotel 7days/week 9-5 so is noisy during the day.

Renovations ongoing inside hotel 7days/week 9-5 so is noisy during the day.

The hotel had a breakfast buffet as well a menu with other options. Love the area lots of places to shop.

The hotel had a breakfast buffet as well a menu with other options. Love the area lots of places to shop.

We didn’t have breakfast . But I’m sure it was just like the rest of the facility Great

We didn’t have breakfast . But I’m sure it was just like the rest of the facility Great

Like most Marriott hotels, the expected standard is there. Everything you would normally request from a hotel is provided. The rooms are very comfortable and appropriately sized for this city. Nothing particularly special to mention. Like most American hotels, the AC is too strong for foreigners, though this may not apply to everyone. The location is not ideal if your main goal is to visit Houston.

Booked through hotels. The front desk said they did not see my reservation and in order to stay I had to pay AGAIN for 3 nights. I called Marriot reservations bc MARRIOT sent me a message about my upcoming stay. They saw it but said they were not authorized to inform the hotel. Took a while until they saw it, but literally wanted to take my money again.

Booked through hotels. The front desk said they did not see my reservation and in order to stay I had to pay AGAIN for 3 nights. I called Marriot reservations bc MARRIOT sent me a message about my upcoming stay. They saw it but said they were not authorized to inform the hotel. Took a while until they saw it, but literally wanted to take my money again.

I like the location of hotel. They are charging unnecessarily on my cards which they used to block security deposit so I would advice not to book such hotel in future and also not use booking.com as its also not support website incase of any problem with hotel.

Clean room. Check in easy. Wish there would have been the convenience of bottled water provided in the room so we wouldn’t have to go down to reception area to purchase. Also the ice machine had no ice on our floor.

Clean room. Check in easy. Wish there would have been the convenience of bottled water provided in the room so we wouldn’t have to go down to reception area to purchase. Also the ice machine had no ice on our floor.

Yes

Yes

When I booked the room on Hotels.com, there was no mention of construction going on during my stay. We were woken up every morning by construction on the floor above our room. Also, we were charged by the hotel for a breakfast on the very first day we were there and we didn’t even arrive until the evening. We were shocked because they don’t make you sign anything at this hotel when you order anything and apply it to your room. The only thing we bought was on the last day of our stay and it was a soda in the marketplace. I won’t be staying at another Marriott again, if this is how I get treated. And the hotel blamed Hotels.com for not putting it in your site that they have construction going on. Yes they did say that they would take off the charge that was put on our bill that we didn’t charge. When we stripped the beds, to help the maids on the day of our check out, the mattress pad was stained with so much urine stains. It was ridiculous. Bad experience. Nice area of Houston but don’t pick Marriott.

When I booked the room on Hotels.com, there was no mention of construction going on during my stay. We were woken up every morning by construction on the floor above our room. Also, we were charged by the hotel for a breakfast on the very first day we were there and we didn’t even arrive until the evening. We were shocked because they don’t make you sign anything at this hotel when you order anything and apply it to your room. The only thing we bought was on the last day of our stay and it was a soda in the marketplace. I won’t be staying at another Marriott again, if this is how I get treated. And the hotel blamed Hotels.com for not putting it in your site that they have construction going on. Yes they did say that they would take off the charge that was put on our bill that we didn’t charge. When we stripped the beds, to help the maids on the day of our check out, the mattress pad was stained with so much urine stains. It was ridiculous. Bad experience. Nice area of Houston but don’t pick Marriott.

hot water goes cold when others are using it . Besides that friendly staff , good breakfast

hot water goes cold when others are using it . Besides that friendly staff , good breakfast

Everything was clean a little old but very clean. Breakfast was $22 and staff could use more than two people for check ins.

Everything was clean a little old but very clean. Breakfast was $22 and staff could use more than two people for check ins.

It was good

It was good

Not a fan of 32 bucks a day for parking, we won’t be back

Not a fan of 32 bucks a day for parking, we won’t be back

This property was awesome!! Most if the staff was very friendly and made me feel welcomed.

This property was awesome!! Most if the staff was very friendly and made me feel welcomed.

Quiet n clean.

Quiet n clean.

The rooms are outdated for the price and infrastructure was a bit confusing but otherwise it was a nice building. You shouldn’t have to pay for parking if you don’t want.

I did not like Marching Bands checking in, nor the 300 pizzas being delivered to the Check-in desk!

I did not like Marching Bands checking in, nor the 300 pizzas being delivered to the Check-in desk!

Rooms were nice bed was really comfortable. Hate there was no swimming pool.

Rooms were nice bed was really comfortable. Hate there was no swimming pool.

Very clean and modern!!!!

Very clean and modern!!!!

Food amazing, comfortable and cozy sleeping. No pool was a turn off so I won't be booking this hotel, I enjoy relaxing poolside.

Food amazing, comfortable and cozy sleeping. No pool was a turn off so I won't be booking this hotel, I enjoy relaxing poolside.

Charles at reception was fantastic. He was very helpful and cooperative. Such staff is an asset for any organisation. I wish him best in future

Charles at the reception was fantastic..he was wonderful and very cooperative and helpful. I think such staff is asset for any organisation.

This is a good property and stay

This is a good property and stay

It was an ok hotel for one night

It was an ok hotel for one night

We were promised a pullout in the room but there wasn’t one and there seemed to be no way to call anyone to ask. The room service food was good but the packaging was so wasteful. For $500/night, I wanted a cart with real dishes and cutlery, lol! Also, the TV clicked in at 2:47AM which woke me but then I could NOT figure how to turn it off. Finally figured it out but it was not a restful sleep. That’s all okay—Beyoncé was worth it!

We were promised a pullout in the room but there wasn’t one and there seemed to be no way to call anyone to ask. The room service food was good but the packaging was so wasteful. For $500/night, I wanted a cart with real dishes and cutlery, lol! Also, the TV clicked in at 2:47AM which woke me but then I could NOT figure how to turn it off. Finally figured it out but it was not a restful sleep. That’s all okay—Beyoncé was worth it!

My reasoning regarding my overall stay at this location is due to the conditions of this hotel. Upon check in we were greeted, however; I believe their system during check in wasn’t working or appeared to be down. Another clerk noticed, we were still waiting to be checked in so she proceeded to complete our check in transaction. Our room was on the 7th floor, we entered our room always with expectations of cleanliness of room, bathrooms, aesthetics, etc. This Marriott is much older than what I realized. Beds and mattresses are old, mattresses are so old they sink in the middle as you enter bed to lay down or to sleep. The chair in room is so old, it looked as if this chair was donated from Goodwill or maybe it needs to be donated to Goodwill. The light fixtures in the restroom has rust specks around it. The sink in the bathroom was clogged and wouldn’t drain thoroughly as you brush your teeth. There was a stain on the curtain. Glass from outside very dirty. TV remote either needed batteries or just didn’t work at all. Honestly, booking this hotel was an oversight for me as I truly thought I was booking with J W Marriott on Westheimer not Houston Marriott West Loop S by the Galleria. I was in town for a concert. I would not recommend this hotel to anyone coming into town for business, family trip, etc. Pricey and Old! The charge for our stay was $414.00 a night. We stayed at this location for 2 nights. Price gauging for sure! Not worth it!

My reasoning regarding my overall stay at this location is due to the conditions of this hotel. Upon check in we were greeted, however; I believe their system during check in wasn’t working or appeared to be down. Another clerk noticed, we were still waiting to be checked in so she proceeded to complete our check in transaction. Our room was on the 7th floor, we entered our room always with expectations of cleanliness of room, bathrooms, aesthetics, etc. This Marriott is much older than what I realized. Beds and mattresses are old, mattresses are so old they sink in the middle as you enter bed to lay down or to sleep. The chair in room is so old, it looked as if this chair was donated from Goodwill or maybe it needs to be donated to Goodwill. The light fixtures in the restroom has rust specks around it. The sink in the bathroom was clogged and wouldn’t drain thoroughly as you brush your teeth. There was a stain on the curtain. Glass from outside very dirty. TV remote either needed batteries or just didn’t work at all. Honestly, booking this hotel was an oversight for me as I truly thought I was booking with J W Marriott on Westheimer not Houston Marriott West Loop S by the Galleria. I was in town for a concert. I would not recommend this hotel to anyone coming into town for business, family trip, etc. Pricey and Old! The charge for our stay was $414.00 a night. We stayed at this location for 2 nights. Price gauging for sure! Not worth it!

Room was dirty. Open soap in shower. No carts to move luggage upstairs. Was told by the valet if you are going to leave the car overnight they would move it into the garage because it wasn't safe to leave outside overnight in that neighborhood

The cleaning team barely did their jobs and we were locked out of our room at one point in our stay. Despite this the staff did apologize and tried to make amends.

The cleaning team barely did their jobs and we were locked out of our room at one point in our stay. Despite this the staff did apologize and tried to make amends.

The hotel rooms are very outdated. The restroom sink was very low so anyone with back issues would not tolerate it. The sink is suitable for children and not adults. The shower was unclean because there was soap residue still remaining from the previous customers. Some of the plugs did not work and the ones that did, made loud sounds from the plugged items. I did not enjoy my stay.

The hotel rooms are very outdated. The restroom sink was very low so anyone with back issues would not tolerate it. The sink is suitable for children and not adults. The shower was unclean because there was soap residue still remaining from the previous customers. Some of the plugs did not work and the ones that did, made loud sounds from the plugged items. I did not enjoy my stay.

Loved that it was close to NRG

Loved that it was close to NRG

The front desk experience was definitely one of my least favorite, upon checking in there was a wait, the group of ladies being checked in with the other front desk looked upset and were waiting for awhile, once it was my turn the guy checking me in Dmario told me to hold on then disappeared for 5-10 minutes, another lady came up with the other attendant and I could overhear there was already issues that was upset from as well, once Dmario finally came back he was quiet, didn’t explain anything to me about the hotel, and this checking took anywhere between 15-25 minutes. The room was nicely updated, didn’t have a pool but could utilize hotel Chiefly about a block away which was inconvenient, bed wasn’t comfortable especially the pillows. Wouldn’t stay here again

The front desk experience was definitely one of my least favorite, upon checking in there was a wait, the group of ladies being checked in with the other front desk looked upset and were waiting for awhile, once it was my turn the guy checking me in Dmario told me to hold on then disappeared for 5-10 minutes, another lady came up with the other attendant and I could overhear there was already issues that was upset from as well, once Dmario finally came back he was quiet, didn’t explain anything to me about the hotel, and this checking took anywhere between 15-25 minutes. The room was nicely updated, didn’t have a pool but could utilize hotel Chiefly about a block away which was inconvenient, bed wasn’t comfortable especially the pillows. Wouldn’t stay here again

It was nice. Food was delicious. Room was a little cramped but everything was still nice.

It was nice. Food was delicious. Room was a little cramped but everything was still nice.

.

.

It was a short stay, but the staff was excellent, the room, lobby, and overall the hotel was very clean. The location is very convenient for shopping and restaurants. When i am in Houston again, I will definitely stay there.

It was a short stay, but the staff was excellent, the room, lobby, and overall the hotel was very clean. The location is very convenient for shopping and restaurants. When i am in Houston again, I will definitely stay there.

Conveniently located with easy on/ off access

Conveniently located with easy on/ off access

No

Extra $200 fee for possibly damage...not good. Under construction so noise from 9am to 5pm.. Not good. Room was clean and nice.

Extra $200 fee for possibly damage...not good. Under construction so noise from 9am to 5pm.. Not good. Room was clean and nice.

Great location near Post Oak area. Lots of shopping and restaurants. Hotel is clean and safe.

Great location near Post Oak area. Lots of shopping and restaurants. Hotel is clean and safe.

Excellent

Excellent

Good

Good

It was good

It was good

Stander dmarriott. Not meant to be uncomfortable or comfortable. Overpriced.

Stander dmarriott. Not meant to be uncomfortable or comfortable. Overpriced.

Run down and not clean. Rooms not made when we arrived after a day out.

Run down and not clean. Rooms not made when we arrived after a day out.

Polished

Polished

great pkace

great pkace

Location. Pillows ALL where too soft

I have stayed here last two visits to Houston and hotel is clean and staff was pleasant. Room was very spacious and bed was soft and comfy. Location of hotel was right near highway and not far from downtown. Breakfast buffet was good. There is no free parking. Its about $26 per day to park in their garage. Pool was out of service as they were using it to store mattresses and desks, which was a disappointment. My room was next to elevator and they were up early doing maintenance which was aggravating.

Nice property very accessible to a-lot of things . Complimentary shuttle.

Nice property very accessible to a-lot of things . Complimentary shuttle.

They were in the process of updating the rooms I guess.

They were in the process of updating the rooms I guess.

Employees were awesome. Hotel is somewhat outdated, but they are eorking on upgrades. Other than that my stay was pleasant and clean

Employees were awesome. Hotel is somewhat outdated, but they are eorking on upgrades. Other than that my stay was pleasant and clean

It was disappointing as when checking in, the hotel advised there was an issue and the hotel was fully booked so i had to go to another hotel for the first night

It was disappointing as when checking in, the hotel advised there was an issue and the hotel was fully booked so i had to go to another hotel for the first night

Power cut off at 2am no ac for more than an hour, not hot water. I had to take a cold shower in the morning

Power cut off at 2am no ac for more than an hour, not hot water. I had to take a cold shower in the morning

Itcit

Itcit

It’s fine

It’s fine

Great area and great service

Great area and great service

I was there for a work event nearby. It was a great location and easy.

I was there for a work event nearby. It was a great location and easy.

Awesome

Awesome

The staff amazing, truly. All SO pleasant, helpful and prifessional….

The staff amazing, truly. All SO pleasant, helpful and prifessional….

The lobby and the staff are wonderful. But as soon as you step out of the elevator you get into a different quality. Rooms are old. I don’t mind it being old as long as it’s clean. The bathroom was in a horrible condition. The toilet lid had something brown wiped on it. Don’t even want to guess what it was. Ordered room service for dinner and the meal was so so. Too dry. But again the toilet and its condition was just unacceptable.

The lobby and the staff are wonderful. But as soon as you step out of the elevator you get into a different quality. Rooms are old. I don’t mind it being old as long as it’s clean. The bathroom was in a horrible condition. The toilet lid had something brown wiped on it. Don’t even want to guess what it was. Ordered room service for dinner and the meal was so so. Too dry. But again the toilet and its condition was just unacceptable.

Nice property. Easy self parking. Breakfast could have been a bit better.

Nice property. Easy self parking. Breakfast could have been a bit better.

They put us on a floor that was under construction. Construction noise began at 8am in the morning. Leaving room in the morning to having construction crew stand and stare at us in the hallway in a room they were remodeling directly across from our room. Very unsettling. We complained, but the front desk did nothing.

They put us on a floor that was under construction. Construction noise began at 8am in the morning. Leaving room in the morning to having construction crew stand and stare at us in the hallway in a room they were remodeling directly across from our room. Very unsettling. We complained, but the front desk did nothing.

We had a wonderful time! Hotel was comfortable, clean and smelled amazing.

We had a wonderful time! Hotel was comfortable, clean and smelled amazing.

The room was spacious, clean, comfortable and well-appointed. Plenty of towels. Would absolutely stay here again and would recommend to others.

The room was spacious, clean, comfortable and well-appointed. Plenty of towels. Would absolutely stay here again and would recommend to others.

This was a great stay and staff was all so friendly. Made my trip really smooth. Ty.

This was a great stay and staff was all so friendly. Made my trip really smooth. Ty.

All good

All good

AC did not work in the room, we could not control the temperature.

AC did not work in the room, we could not control the temperature.

I first issue was that I did not get the type of room I reserved. I reserved a king size bed and ended up with a twin. The staff we great! They made the trip bearable.

I first issue was that I did not get the type of room I reserved. I reserved a king size bed and ended up with a twin. The staff we great! They made the trip bearable.

Great service

Great service

Everything about the hotel was unique. The only thing i didn't like was the unavailability of a short minutes parking space for guests short time visitors.

Everything about the hotel was unique. The only thing i didn't like was the unavailability of a short minutes parking space for guests short time visitors.

The property does not have a pool even though it is listed on this site. And the room was not clean. The sink and bathroom was not clean

The property does not have a pool even though it is listed on this site. And the room was not clean. The sink and bathroom was not clean

THE BED WAS VERY COMFORTABLE

THE BED WAS VERY COMFORTABLE

Not clean the room until 5:00pm Next room was under the construction:( View is not good only we can see big wall:( I asked the manager,they told me not here:; really too bad:(

Not clean the room until 5:00pm Next room was under the construction:( View is not good only we can see big wall:( I asked the manager,they told me not here:; really too bad:(

Needed a place to stay after displacement from hurricane Beryl

Needed a place to stay after displacement from hurricane Beryl

A port in the storm during the power outage, rate was not outrageous and clean room as expected at a Marriott property.

A port in the storm during the power outage, rate was not outrageous and clean room as expected at a Marriott property.

Brought my 8 yr old down for a Rangers VS Astros game and swimming in a cool pool. We were able to rest our heads for the night but upon arrival there was an ink stain in the floor. TV didn’t work but they were able to send someone to fix that. Still extremely disappointed about the pool. We selected this specifically choose this hotel for the pool and view from pool.

Brought my 8 yr old down for a Rangers VS Astros game and swimming in a cool pool. We were able to rest our heads for the night but upon arrival there was an ink stain in the floor. TV didn’t work but they were able to send someone to fix that. Still extremely disappointed about the pool. We selected this specifically choose this hotel for the pool and view from pool.

The staff was excellent from check-in to departure. Excellent location for food and dining.

The staff was excellent from check-in to departure. Excellent location for food and dining.

Everything was extremely excellent

Everything was extremely excellent

A

A

Pool is not open

Pool is not open

The hotel overcharged me and I have not been able to get my money back despite 4 phone calls. On one call, I was put on hold for 38 minutes. On another call, the representative said that the manager will call me in 2 hours but I never got a call.

The hotel overcharged me and I have not been able to get my money back despite 4 phone calls. On one call, I was put on hold for 38 minutes. On another call, the representative said that the manager will call me in 2 hours but I never got a call.

Friendly staff. Rooms could be updated

Friendly staff. Rooms could be updated

Bed was awful. It seems that they haven’t change the mattress in years. Cleaning lady at room and in the dining area were great.

Bed was awful. It seems that they haven’t change the mattress in years. Cleaning lady at room and in the dining area were great.

I booked Marriott without looking at reviews because I have never had to worry about a Marriott. This was absolutely the worst hotel I have stayed at in a long time. For over $200/night we should have had something a lot nicer. This hotel is straight from 1970 with tiny, outdated, dark and dingy rooms. I would have been better off staying at a la Quinta or some other 2 star hotel and saved myself $150/night. Aside from the room the food was absolutely terrible (not fresh and probably a few days old from the fridge) and I couldn’t eat it and the server didn’t care after telling him it was terrible. We paid most $80 for 2 appetizers and 1 meal that we split. There was also a ton of noise (kids playing at the indoor pool in the 2nd floor which is right above the restaurant and bar area and it echos down. It was loud and distracting. After talking to the management about our stay they said “sorry not sorry, we are going to remodel soon”. Didn’t even offer us discount, points, or refund. Stay away from this place and be sure to read reviews on any Marriott before you book it. Marriott has gone down hill.

I booked Marriott without looking at reviews because I have never had to worry about a Marriott. This was absolutely the worst hotel I have stayed at in a long time. For over $200/night we should have had something a lot nicer. This hotel is straight from 1970 with tiny, outdated, dark and dingy rooms. I would have been better off staying at a la Quinta or some other 2 star hotel and saved myself $150/night. Aside from the room the food was absolutely terrible (not fresh and probably a few days old from the fridge) and I couldn’t eat it and the server didn’t care after telling him it was terrible. We paid most $80 for 2 appetizers and 1 meal that we split. There was also a ton of noise (kids playing at the indoor pool in the 2nd floor which is right above the restaurant and bar area and it echos down. It was loud and distracting. After talking to the management about our stay they said “sorry not sorry, we are going to remodel soon”. Didn’t even offer us discount, points, or refund. Stay away from this place and be sure to read reviews on any Marriott before you book it. Marriott has gone down hill.

Cancelled on us at last min had to find other accommodations

Cancelled on us at last min had to find other accommodations

Our room was way outdated and smelled. Don't let the modern lobby fool you, the rooms are gross. I will not stay here again. For $250, you can get a much nicer room elsewhere.

Our room was way outdated and smelled. Don't let the modern lobby fool you, the rooms are gross. I will not stay here again. For $250, you can get a much nicer room elsewhere.

Had one reservation on Expedia and the following night booked through Marriott. I was told different things each time I contacted Marriott. “Will not have to check out, or will have to check out” without any same messaging for days. Ridiculous lack of consistent messaging. I spoke to someone in remote Marriott reservations 2 days before check in who seemed very capable and said we would not have any issues. Each time I went to the front desk it was different.

Had one reservation on Expedia and the following night booked through Marriott. I was told different things each time I contacted Marriott. “Will not have to check out, or will have to check out” without any same messaging for days. Ridiculous lack of consistent messaging. I spoke to someone in remote Marriott reservations 2 days before check in who seemed very capable and said we would not have any issues. Each time I went to the front desk it was different.

The beds sank in the middle. It really hurt our backs. The pool area was so cold and dark.

The beds sank in the middle. It really hurt our backs. The pool area was so cold and dark.

Really was not there long enough to check things out. But what we saw was nice

Really was not there long enough to check things out. But what we saw was nice

Very dated rooms & overpriced. Friendly staff but multiple mistakes that required trips or calls to the front desk. Service & quality is not up to Marriott standards.

Very dated rooms & overpriced. Friendly staff but multiple mistakes that required trips or calls to the front desk. Service & quality is not up to Marriott standards.

Somewhat dated property. Overpriced & not up to the standard of the Marriott brand. Courteous staff & great location.

Somewhat dated property. Overpriced & not up to the standard of the Marriott brand. Courteous staff & great location.

It was convenient for my conference.

It was convenient for my conference.

Great rooms, staff and clean.

Comfortable stay in a convenient area.

Bar services sucked

Felt like a cheap motel

Old, rusty, dirty

Nice environment

Hotel was clean and staff was great. Rooms are a tad dated and could use an upgrade, but besides that great!

Overall was good. One negative Bathroom was in poor condition, shower faucet didn’t work properly, tub needed draining.

The stay was perfect. I booked this hotel after having an awful experience at the Doubletree Brook hollow. Where i abruptly left. You saved our trip....THANK YOU

It was nice but not what I needed for my family.

The hotel has a great location for entertainment,shopping and different attractions. It was packed for final four weekend; the service of the Restaurant Emir, Shahin and Mohammed where 5 star service. Rooms need to be updated with more modern furniture. Valet parking was very goodbonly thing we had 2 rooms and was charged to both, but believe easy to fix and minor. Overrall would go back.

Clean room

Over $600 for 2 nights and it is one of the most dated properties I have stayed in while in Houston. Step it up and get rid of the lay in ceilings in the bathrooms and popcorn ceilings. Time to invest those exorbitant rates as I’d be embarrassed if it was my property.

This hotel has certainly seen better days, outdated to late 90s. Nonetheless it was clean and quick to check in and out. The bed was comfortable to sleep in we got in late and out early for our business needs.

Hotel charged my Wi-Fi service but Expedia website displayed “Free Wi-Fi”…..

The Marriott had a beautiful lobby. However, the rooms still felt like they were from the 1990’s. I’ll be staying in Hilton going forward

I loved this Hotel

I didn’t like that you have to pay for wifi

Staff was very friendly and helpful. Curtains in room could use updating to close better. Beds very soft and cozy and nice large TV in room. Easy access to 610 and restaurants and shopping. Nicely decorated lobby for the holidays!

I was able to check in early which I really appreciated

Rooms were a bit dingy and there were dust bunnies on countertops and surfaces

Room was dirty. Bed skirt and linens were threadbare. Dust all over headboard. Shower curtain seemed to have stool on it. Everything looked very worn dirty and needed replacement.

Friendliness and competence of staff, particularly Alice and Sylvia in the dining area and all the valet attendants

Nice hotel with friendly staff

Friendly staff. Clean hotel. Breakfast, lunch, and dinner available at all times. Near everything and expressway. Room bathroom needs a little updating but everything was great.

This is a terrible hotel, way overpriced and old. It was not a good experience in any way, I'd avoid this hotel no matter what!

clean rooms and great service