Houston Marriott North

Good

Moldy smell everywhere would not reccomend

Superb

My stay at Houston Marriott North was excellent from start to finish. The hotel was clean, comfortable, and well-maintained, creating a welcoming atmosphere throughout my visit. The staff were friendly, professional, and always willing to help, making check-in and check-out quick and hassle-free. My room was spacious, quiet, and equipped with everything I needed for a relaxing stay. I also appreciated the convenient location and the quality of the hotel's amenities. Overall, the experience exceeded my expectations, and I would gladly stay here again and recommend it to anyone visiting the Houston area.

Check in staff didn't greet properly.

FOUND COCKROACHES and SPIDERS IN OUR ROOM. IF YOU BOOK ON A DIFFERENT WEBSITE, AND YOU ARE NOT A MEMBER, BE CAREFUL. FRONT DESK DOESN'T LIKE IT WHEN YOU BOOK ON OTHER WEBSITES LIKE EXPEDIA, TRIVAGO, etc. This was one of the worst hotel experiences I have had. From the moment I checked in, the staff seemed annoyed and RUDE because I arrived later than expected. The front desk has an attitued tone since I walk in. To make matters worse, the room was not clean. We found both a COCKROACH and a large SPIDER in our room. I HAVE PICTURES to document this. The security guard was RUDE. When we returned to the hotel around midnight, he had blocked off the well-lit side of the parking lot and insisted that I park in a dark area where I did not feel safe. When I brought my concerns to the front desk, I was told they could not help me and that I needed to deal with the security guard myself. The next morning, the front desk employee was rude when I called to ask about breakfast and seemed irritated that I had booked through Expedia. My mother was treated poorly as well when she went to get breakfast vouchers. My family has been visiting North HOUSTON for over 12 years, and we have stayed at many hotels in the area. This was easily the worst experience we have had. Between the rude staff, cleanliness issues, and parking situation, we will never stay here again. I can say that the hotel bar seemed to be popular.

Exceptional

Passable

The service from Maribell was superb.

Very good

Had a very nice stay at the hotel as we were there for a church conference within the hotel. I had one big issue however, it was a overnight staff person I think his name was Jason and he was so rude and very unpleasant, He did not want to help and would talk to other people as we were asking him questions. When we asked for his title he stated "Overnight Person", He was very rude and he left a bad taste in my mouth about your establishment. If I had to work with him again, I would never return to your hotel though I loved the stay. He is terrible and it was multiple people downstairs while we were speaking to him that also saw his terrible demeanor.

Pleasant

Expedia does not tell you this is not the Marriott at the airport, it is several miles away by shuttle that does not seem to keep to any reliable schedule. The room was noisy, road noise and drunken guests in the hallway at 3 am, and had seen better days. On the plus side the restaurant is reasonably priced, the staff was helpful. So not terrible but nothing great either.

Needs microwave in rooms.

It starts at the front desk, staff was friendly and helpful. Next comes your room, clean, comfortable bedding. I don't sleep well most of the time, but found myself waking up after sleeping through the night. The end is where you began, the front desk, where you are asked about you stay and offering is there anything else can help with.

Airport shuttle and access to on-site restarant

Some staff were nice however i couldn’t shower like i usually do. The water was way too hot i requested maintenance 2-3 times. No room change no follow up requested to speak to manager she said it was taking care of. Which was not true. Not worth it.

The location is a clean and updated well appointed property with minimal fan fair. Convenient to airport with complimentary shuttle. Polite staff and abundant security. Breakfast is a wonderful selection accompanied by attentive staff. The pool was the highlight with long hours, needed cleaning. Unfortunately no microwave in rooms and bathroom is cramped. Water was sufficient but did not get hot. Room is nice but decor lacks imagination and feels cold. Price was acceptable considering the FIFA increases.

I truly enjoyed my staff. The staff is extremely friendly and very accommodating. The room was very clean, the bed was very comfortable and I truly enjoyed everything.

I did feel safe about the parking situation. The temperature in the hotel and the room was warmer than I would have liked.

did not provide room or services i paid for

Great customer service. Shuttle available to airport every 30 minutes.

Good

Superb

Superb

Exceptional

Exceptional

Exceptional

Very rude check in staff. Not a safe area. Not walkable. Don't book here.

The eggs were really cold on the buffet

A great hotel to stay at if you're flying out of Houston. Staff was very friendly/accomodating during a flight cancellation. Airport shuttle a huge plus, operates every 30 mins.

Exceptional

Great staff The noise from the road was a nuisance

Very good

They take too long to refund my $60 incidental deposit. I have been waiting for it and still have not received it.

I love the showers They take too long to refund my $60 incidental deposit. I have been waiting for it and still have not received it.

Property is undergoing parking lot replacement at this time! So there was one entrance and exit available for hotel shuttle, guests and Ubers (or other ride share) however it was easy to access for our drivers. We visited for one night to go to a concert in downtown houston and had planned to fly out early next morning. Check in is normally 3 pm I believe but since we landed and got to the hotel around 9 am I figured it didn’t hurt to ask if a room was ready and available. The front desk / guest services was very accommodating and helpful with our situation. She got us keys and thoroughly explained wifi and other hotel ammenities. ☺️ we felt the room was very clean and building itself was safe. Next time I do hope to check out the downtown location for more nightlife activities! Houston Texas baby! Thank you for a great weekend. Also side note, if anybody gets hungry there is a whataburger open 24 HRS just a short 10 to 15 minute walk up the road. Side walk available but be cautious as it’s beside the parkway. Slight judgement felt when I corrected the front about what room we booked (a king) instead of their assumption of it being a double. But I didn’t take too much of that personally.

Property is undergoing parking lot replacement at this time! So there was one entrance and exit available for hotel shuttle, guests and Ubers (or other ride share) however it was easy to access for our drivers. We visited for one night to go to a concert in downtown houston and had planned to fly out early next morning. Check in is normally 3 pm I believe but since we landed and got to the hotel around 9 am I figured it didn’t hurt to ask if a room was ready and available. The front desk / guest services was very accommodating and helpful with our situation. She got us keys and thoroughly explained wifi and other hotel ammenities. ☺️ we felt the room was very clean and building itself was safe. Next time I do hope to check out the downtown location for more nightlife activities! Houston Texas baby! Thank you for a great weekend. Also side note, if anybody gets hungry there is a whataburger open 24 HRS just a short 10 to 15 minute walk up the road. Side walk available but be cautious as it’s beside the parkway. Slight judgement felt when I corrected the front about what room we booked (a king) instead of their assumption of it being a double. But I didn’t take too much of that personally.

Pleasant

Pleasant

I loved everything about it. It was in a good area. No complaints

I loved everything about it. It was in a good area. No complaints

Superb

My card was charged 3 times good thing i saw it right away and the manager was able to correct it.

Excellent fresh breakfast with good variety and really welcoming and friendly staff. Room towels - 2. 4 would have been perfect. Electrical outlets at bedside didn’t work but otherwise an excellent hotel with good flight connections. More towels and maintenance on bedside power outlets.

Very good

Clean room, but I reserved a king and they gave me two queens due to occupancy issues.

Old. Needs a revamp

Good location

I did not have breakfast. The location (as far as where the hotel is physically located) was great. The overall appearance of the hotel was unkempt. The lobby was more like a nightclub - loud, profanity, half-dressed women etc. It was bad. The language on the site does NOT match what is. I reserved a King Concierge room, but received none of the benefits associated with the room. I was told that I needed to meet a certain level to go to the lounge - which is where I was supposed to receive a hot breakfast and evening drinks/snacks etc. There were no robes & slippers as advertised. There was one tiny bar of soap and none of the amenities normally associated with Marriott. When we inquired about the robes, we were told that this particular location did not offer them. The stay was awful and if we had not been so tired, we would have just checked out and taken the financial loss. I'll never stay there again and I would not recommend it to anyone.

Great experience 10/10 highly recommend

There was no hot water when showering and it was very difficult logging into the wifi, the standard marriot log-in didn't work so needed a code from front desk but that also didn't work the first few tries, eventually it did work.

Good

The room is super old and dirty and the shower is absolutely disgusting

I want to think the property in the workers great hospitality. I will be back soon and I will always recommend you guys. Thanks for having me.

1 good thing……that shower was awesome. The water pressure was amazing and the temperature was just like I love it…….boiling hot. The hotel looks good from the outside. The lobby is beautiful, but the rooms are basic & musty.

Best staff! Check in was smooth although there was a long line of tired people whose flights had been canceled. The front desk staff was efficient, polite and super friendly. The shuttle was easy to find at the airport. Our room was clean and spacious, and the beds were very comfortable.

Friendly and clean They overcharged me on my room

During severe weather Saturday evening at the airport, many flights were canceled. After paying hotels.com and receiving a confirmed booking, my credit card had apparently placed a hold on the payment (fraud alert?). By the time I confirmed the payment was legitimate (30seconds later) I was told that there were no rooms available. This hotel might be fine but I would not know. I will remove this bad review once a refund is issued. Zero stars for zero rooms after paying real money.

Bar/restaurant closes too early

Room was clean and the staff was nice and friendly.

Bar and restaurant Air conditioning broke in room reached out to management to come and fix on the first night facilities came in to do a temporary fix. AC still was broken refrigerator defrost it all of our food because it was not working when I got to the property I was not told that I had to give another payment of $60 for incidentals. When I asked for a total refund, I was told that being that I booked with the third-party I would not be able to receive a refund back.

Friendly staff, clean rooms, and lots of parking. Everything was great!

Some people scream at night, some people closed the door so hard…

Some people scream at night, some people closed the door so hard…

The room was clean. Stuff were very nice.

The room was clean. Stuff were very nice.

Its really a nice Quiet and clean area

The staff was excellent and attentive. Check in was simple and fast. Our room was clean and peaceful. The breakfast buffet had an excellent variety of options for all in our party. Will definitely stay next time in Houston.

The staff was excellent and attentive. Check in was simple and fast. Our room was clean and peaceful. The breakfast buffet had an excellent variety of options for all in our party. Will definitely stay next time in Houston.

Price was high

Yes Shuttle service was dreadful to the hotel fine from hotel to airport

Yes Shuttle service was dreadful to the hotel fine from hotel to airport

Excellant Resturant, With Friendly Service.

Excellant Resturant, With Friendly Service.

Manager handles the king bed as we requested as other agent said they were sold out she was great!

I stayed in room 235 and it was a sound very weird all night. I couldn’t sleep very upsetting

I stayed in room 235 and it was a sound very weird all night. I couldn’t sleep very upsetting

The staff was friendly. The water pressure in the shower was glorious. There were no coffee supplies in the room even though there was a coffee machine and complementary coffee wasn't offered. It wasn't very clean.

Room was clean and comfortable, staff was amazing. My only complaint would be that the doors were very heavy and har to pull.

Room was clean and comfortable, staff was amazing. My only complaint would be that the doors were very heavy and har to pull.

None

Comfort and quiet. Staff friendly. No Coca Cola...only Pepsi which we won't drink.

The room was neat clean and I loved the shower and flat screen tv also the safe box. Can't forget the secretly system u can't go on the elevator unless u have the key It's a nice location luxury

This place is grand. The room was great, breakfast was delicious, service was courteous. Our one issue with the place was the Elevator Scare. Elevator #2 froze between floors.

This place is grand. The room was great, breakfast was delicious, service was courteous. Our one issue with the place was the Elevator Scare. Elevator #2 froze between floors.

Always a great experience

Always a great experience

Nice stay

Nice stay

Room was nice, hotel was clean and staff were friendly. Giving 3 stars because the pictures show an indoor outdoor pool, but there is not one

Room was nice, hotel was clean and staff were friendly. Giving 3 stars because the pictures show an indoor outdoor pool, but there is not one

Nice

Nice

The staff was nice and helpful, but the quality of the hotel itself was poor.

The staff was nice and helpful, but the quality of the hotel itself was poor.

Staff lead was friendly. Looked like mostly renovated. Rooms has flooring (no carpet) - felt clean Bathrooms too small, old around edges. Maybe it was newer staff, but were unreasonable about complimentary water bottles (which an experienced staff helped with)

great stay!

great stay!

Nice staff!

Nice staff!

Its clean

I enjoyed my stay at the Marriott Houston North. The staff were warm and attentive, and they gladly printed the items I needed. The room was clean and comfortable, although the view looked out on a roof that was not very attractive. The restaurant served very good food, and the waiters were kind and eager to please. I felt welcomed from the moment I arrived and would stay here again without hesitation. I was not thrilled with the location even though it was easy to reach. The hotel sits beside a busy highway, and I could not find any appealing restaurants nearby other than the one inside the hotel. Still, the value for the room and the free parking made up for it. Overall, it was a pleasant stay with excellent service and good comfort for the price.

Rooms were nice and clean and bed was comfortable.

Rooms were nice and clean and bed was comfortable.

This hotel was just what I needed -- convenient to the airport with a shuttle and they were great about letting me check in early when I arrived several hours before check in. The restaurant and bar are in the lobby, so it was loud, but the food was quite good. I had pan seared salmon with sides and nice glass of wine to wind down after my day.

This hotel was just what I needed -- convenient to the airport with a shuttle and they were great about letting me check in early when I arrived several hours before check in. The restaurant and bar are in the lobby, so it was loud, but the food was quite good. I had pan seared salmon with sides and nice glass of wine to wind down after my day.

Everything is wonderful

Everything is wonderful

Everything is amazing. The clean rooms the staff and the hotel is all amazing.

Everything is amazing. The clean rooms the staff and the hotel is all amazing.

Everything was fine

Everything was fine

Very nice and staff very friendly.

Very nice and staff very friendly.

I will differently book a stay again the staff was good the room was clean i like that there's a security guard in the parking lot

I will differently book a stay again the staff was good the room was clean i like that there's a security guard in the parking lot

Did the job for a short stay

Did the job for a short stay

The hotel needs to be upgraded. The area seemed to be a mix of offices and apartments and is located right in front of an expressway. The hotel is not far from the airport. The hotel itself is not unsafe but there is a security guard parked at the entrance in a golf cart for a reason. There is nothing to walk to in the area. The parking lot was full which means oddly enough the hotel gets a lot of driving guests. The restaurant / bar closes early.

The hotel needs to be upgraded. The area seemed to be a mix of offices and apartments and is located right in front of an expressway. The hotel is not far from the airport. The hotel itself is not unsafe but there is a security guard parked at the entrance in a golf cart for a reason. There is nothing to walk to in the area. The parking lot was full which means oddly enough the hotel gets a lot of driving guests. The restaurant / bar closes early.

Yes

Yes

Guest service very bad and rude - I paid breakfasr but didn’t get it as the clerk stated it was not part of my rate

Guest service very bad and rude - I paid breakfasr but didn’t get it as the clerk stated it was not part of my rate

Nice

Nice

The hotel restaurant and bar were nice and food was good. Suggestion: provide continuous water and coffee for guest in lobby. Water had to be requested at front desk or bar. Coffee was only available in your room or when the bar was open. Replace artificial flowers at hotel entrance…very uncharacteristic of a Marriott.

The hotel restaurant and bar were nice and food was good. Suggestion: provide continuous water and coffee for guest in lobby. Water had to be requested at front desk or bar. Coffee was only available in your room or when the bar was open. Replace artificial flowers at hotel entrance…very uncharacteristic of a Marriott.

Don’t really want to say much at this point.

Don’t really want to say much at this point.

Although it is a little far from the airport, the shuttle bus service is no problem and the room quality is excellent.

Although it is a little far from the airport, the shuttle bus service is no problem and the room quality is excellent.

DEN restaurant was excellent. Services, foods and drinks are excellent. THE ONLY THING I WANT TO SAY IS SHOULD INCLUDE BREAKFAST LIKE THE OTHER.

DEN restaurant was excellent. Services, foods and drinks are excellent. THE ONLY THING I WANT TO SAY IS SHOULD INCLUDE BREAKFAST LIKE THE OTHER.

I loved the staff they were so informative they were amazing collectively, They definitely need a update to there pool area furniture was definitely outdated and very dirty. The whole pool area needs to be maintenance and it’ll be a great place.

I loved the staff they were so informative they were amazing collectively, They definitely need a update to there pool area furniture was definitely outdated and very dirty. The whole pool area needs to be maintenance and it’ll be a great place.

Stayed with my three kids during a long layover before our flight out of DFW. This was a great spot to rest before the last leg of our flight home.

Stayed with my three kids during a long layover before our flight out of DFW. This was a great spot to rest before the last leg of our flight home.

Good

Good

Staff were amazing!

Staff were amazing!

Good place and would definitely return.

Good place and would definitely return.

I liked everything, no disappointments 10/10 experience!!

I liked everything, no disappointments 10/10 experience!!

The hotel was fine. We were inconvenienced by a 24 plus hour flight diversion and needed a few hours sleep. However the staff was extremely nice but stressed to us that becuase it was a third party booking they didn't even have a room with two double or queen beds. That's pretty annoying at 4 am. The room they gave us was clearly under some improvements in the bathroom but we slept a few hours and left. Not cool Orbitz! Not cool at all.

The hotel was fine. We were inconvenienced by a 24 plus hour flight diversion and needed a few hours sleep. However the staff was extremely nice but stressed to us that becuase it was a third party booking they didn't even have a room with two double or queen beds. That's pretty annoying at 4 am. The room they gave us was clearly under some improvements in the bathroom but we slept a few hours and left. Not cool Orbitz! Not cool at all.

Nice!

Nice!

Air conditioning in room was not working. We got switched to another room quickly and they had maintenance on it. Lobby bar/food and staff were excellent. Thank you.

Air conditioning in room was not working. We got switched to another room quickly and they had maintenance on it. Lobby bar/food and staff were excellent. Thank you.

Nice place, I really love this place and nice area

Nice place, I really love this place and nice area

This was a last minute stay with the hotel. We found the staff very accommodating. The room was spacious and clean. great view of the city and their breakfast menu was excellent. thank you!

This was a last minute stay with the hotel. We found the staff very accommodating. The room was spacious and clean. great view of the city and their breakfast menu was excellent. thank you!

Loved that the pool guy will constantly go out to make sure it was looking clean!

Loved that the pool guy will constantly go out to make sure it was looking clean!

Great

Great

Staff was friendly, thanks a lot to the lady in the lobby, we checked in around 9:30pm i don’t remember the name but i would like to leave a good review for her. Thanks a lot!!

Staff was friendly, thanks a lot to the lady in the lobby, we checked in around 9:30pm i don’t remember the name but i would like to leave a good review for her. Thanks a lot!!

Air Conditioner was not functioning as we tried to make the room less cold. We had to stop the A/C. The coffee corner had no dairy creamer. During check out time, the elevator (only one was in service out of 3) stopped working. We had to walk down from the 5th floor. When informed to the front desk there was no apologies rendered or even an enthusiasm shown to get it fixed. My wife, fresh from a major surgery had to walk down for 5 floors. Terrible stay. Will never visit this Marriott again.

Air Conditioner was not functioning as we tried to make the room less cold. We had to stop the A/C. The coffee corner had no dairy creamer. During check out time, the elevator (only one was in service out of 3) stopped working. We had to walk down from the 5th floor. When informed to the front desk there was no apologies rendered or even an enthusiasm shown to get it fixed. My wife, fresh from a major surgery had to walk down for 5 floors. Terrible stay. Will never visit this Marriott again.

Staff very friendly and helpful

Staff very friendly and helpful

This is a very nice hotel..

This is a very nice hotel..

injoy all

injoy all

Loved it!

Loved it!

It was wonderful and very peaceful

It was wonderful and very peaceful

The parking lot is plenty and safe because of the security patrol. The room space is a little small and sound isolation is not good.

The parking lot is plenty and safe because of the security patrol. The room space is a little small and sound isolation is not good.

Close to airport

Close to airport

Don't expect to sleep at night, constant parting and doors slamming, finally was able to fall asleep at 4:30, am worst stay of my life

Don't expect to sleep at night, constant parting and doors slamming, finally was able to fall asleep at 4:30, am worst stay of my life

Easy check in and clean rooms

Easy check in and clean rooms

Love this hotel

Love this hotel

Good

Good

Nice bed and breakfast

Nice bed and breakfast

Shower was stained which made it look a little dirty. Outside of that, everything else was clean. Great location, helpful staff, great stay.

Shower was stained which made it look a little dirty. Outside of that, everything else was clean. Great location, helpful staff, great stay.

Dislikes: the pool was dirty, no microwave in room.

Dislikes: the pool was dirty, no microwave in room.

Lovely. I enjoyed it.

Lovely. I enjoyed it.

Friendly staff. Easy check in. Only stayed for 1 night, but great experience.

Friendly staff. Easy check in. Only stayed for 1 night, but great experience.

A lot of noise from the heater.

A lot of noise from the heater.

The property was very clean and the staff were friendly and very accommodating. I will definitely be back.

The property was very clean and the staff were friendly and very accommodating. I will definitely be back.

Great place

Great place

Nice hotel overall. Staff were friendly. Very spacious lobby and great breakfast in the morning. The elevators were a challenge. At times only 1 elevator was working and was a long wait. The hallways on the floors were very cold. Wonderful event rooms and good staff.

Nice hotel overall. Staff were friendly. Very spacious lobby and great breakfast in the morning. The elevators were a challenge. At times only 1 elevator was working and was a long wait. The hallways on the floors were very cold. Wonderful event rooms and good staff.

Just looks like a very run down area of town and nothing close by unless you drive -

Just looks like a very run down area of town and nothing close by unless you drive -

!

!

I will stay again!

I will stay again!

The toilet in our bathroom wasnt working properly we let front desk know they send someone right away to fix it but it wasn't much difference

The toilet in our bathroom wasnt working properly we let front desk know they send someone right away to fix it but it wasn't much difference

Grateful to find this gem. The hotel was clearly recently renovated and the rooms were beautiful. The bed was comfortable, everything was clean, and quiet. Great stay-cation.

Grateful to find this gem. The hotel was clearly recently renovated and the rooms were beautiful. The bed was comfortable, everything was clean, and quiet. Great stay-cation.

Enjoy my weekend in Houston visiting friends. The hotel was great

Enjoy my weekend in Houston visiting friends. The hotel was great

Great stay. Would Come again.

Great stay. Would Come again.

Clean and welcoming.

Clean and welcoming.

Everything was very musty, dimly lit, there were a lot of cleanliness things that were overlooked (soapscum in the shower, tons of dust everywhere, floors felt dirty, remote was sticky) The cleaning staff were super nice and welcoming so I just took it as they have too much work, not that they were entirely neglectful. Ample parking, there was security in the lot 24/7 actively patrolling, which made me feel safe as a solo traveler. The nearby area leaves a lot to be desired, but it's in a business area/near a highway so not the worst! Just not walkable.

Everything was very musty, dimly lit, there were a lot of cleanliness things that were overlooked (soapscum in the shower, tons of dust everywhere, floors felt dirty, remote was sticky) The cleaning staff were super nice and welcoming so I just took it as they have too much work, not that they were entirely neglectful. Ample parking, there was security in the lot 24/7 actively patrolling, which made me feel safe as a solo traveler. The nearby area leaves a lot to be desired, but it's in a business area/near a highway so not the worst! Just not walkable.

Amazing.

Amazing.

Amazing

Amazing

Amazing

Amazing

Great stay. Beautiful hotel, very clean, wonderful room

Great stay. Beautiful hotel, very clean, wonderful room

Staff was nice specifically Tangie, she helped me link my reservation to my Bonvoy Account. Room service was also amazing and food was delivered in a timely manner (20-30 min after ordering).

Staff was nice specifically Tangie, she helped me link my reservation to my Bonvoy Account. Room service was also amazing and food was delivered in a timely manner (20-30 min after ordering).

Nice

Nice

Property was great, staff was great, area feels unsafe.

Property was great, staff was great, area feels unsafe.

Staff was great

Staff was great

I believe United Airlines has two bus load of employees going through training. They have taken over the hotel for 7 weeks.

Great

Got stuck in elevator 6 flor I call front desk elevator went dawn to first flor then open by them self

Morning crew was great, I was waiting in the lobby for a co worker. It was a Marriot workers birthday on 12/12. and I could feel the love between them and it was awesome to see it from the outside looking in. They approached me and ask if I was doing ok and if I needed anything? A coffee? I travel a lot and that's never happened.

It was a beautiful hotel.

Clean facility, most employees were nice and willing to help.

The property was good. I will probably dtay again. I did not like the discolored ceiling in the shower due to a previous water leak. Otherwise, my stay was good.

My husband and I traveled from Alabama to Houston Texas to assist his daughter with moving. While we were in the hotel taking a two hour nap our vehicle was stolen off the Marriott Houston North Property. The evening manager, Ms. Rita was so nice and helpful to advice us that the Manager, Leah will be able to review the outside camera on the property. When speaking with Ms. Leah we learned that camera are not "operational" at the time of this event. How convenient that our vehicle gets stolen only to learn the camera are not working at that time and the security guard didnt see any suspicious activity. I will be contacting Cooperate in the morning. Meanwhile, I will not be staying here again.

Very nice and clean quiet was a plus had little issue with heat but was taken care of in a timely manner I definitely would stay again thanks

I had a very rude and uncomfortable experience while checking in to the hotel. Enough so to tell the clerk id rather just go elsewhere. I consider myself a respectful and well mannered, kind, gentleman. We all have our bad days and personal lives. I say this now as I wish to offer, respectfully, that I do not wish to discredit this place or its employees. The level of customer service drawn simply from the kindness of a welcome Check in is a very small yet most valuable interaction in the business.

Very nice stay. Check-in was easy and parking was convenient. There were plenty of stores and resturants in the immediate area around the hotel.

Fridge did not work.

Room 423, the power was off and on all day. My coffee maker did not work. And for the price of the room, continental breakfast should not be an extra fee. Overall, the sweet lady at the desk made the stay worth it with her hospitality.

Not the hotel for me!

There were not enough stars to honor the staff, they were superb, very professional and friendly. The hotel smelled great and was extremely clean, full size showers which is very nice. I’ll definitely be staying at this property in the future.

Very helpful and nice staff

The hotel itself was fine but the automatic night lights right in my face were super annoying. The food in the restaurant is mid, not bad but mid. My main complaint is that I asked the hotel receptionist this morning to call me a taxi and she called a friend of hers who charged me 3x what a taxi or Uber would have cost AND he drove us all around Houston picking up other riders and made me 30 minutes late to the airport. I felt intimidated and just paid the fare but I will never ever do that again. I would have called for a cab myself.

Great

Convenient to the airport. On site restaurant

I keep hearing that this area of town is not the best. But honestly me and my kids felt safe. There’s a security guard roaming the parking lot. Everything was clean, comfortable and beautiful view from the 12th floor. I will definitely be coming back. I have stayed in very luxurious hotels and I can say that this felt like it.

Staff was very helpful and nice .

Lights went out. Room was hot due to no air condition. Given a flash light to see in hallways and rooms.

The staff was not kind. I was checking out of the hospital and there was an issue with my reservation and they didnt even help me with it. Dont come to this hotel!

The onsite security staff were constantly keeping a watchful eye on the property

it’s a beautiful hotel! i loved my stay there

It was great for an overnight stay in between flights. Good food at the restaurant. Great staff.

Clean place. Great service.

The room did not have a chain or similar lock for additional privacy and the AC was struggling to keep the room cool. The room was very warm.

One thing at this hotel, the first room I got had cockroaches coming out of the refrigerator and then they took me to a second room and that had blood and hair on the telephone. The customer service was good. The gentleman refund us our night and gave us drink and food vouchers, but overall the cleanliness was terrible.

The front desk manger was very friendly and also assisted me with extra towels.

Love this place

Staff was great! Very friendly and helpful.

Great property! The staff is not very empathetic but overall a good stay.

Great location near airport, property in good condition, excellent service, and easy parking.

Great stay !

Very clean

Good location

The restaurant Bar Food was the worst a simple Quesadilla took 1 hr poor taste and bad service Not Recommended, doesn’t operate as a Marriott Find another Hotel It’s also far away a form the Airport is advertised as it is close by. Best,