Houston Grand Hotel - River Oaks

Staff was professional, attentive & friendly.

When we let the staff know that when we called for extra towels, Kleenex, etc due to the bathroom not being serviced, that evening they left a thoughtful note and had cookies and chocolate covered strawberries waiting for us. We appreciated them making things right.

This hotel is gorgeous in every way. Every detail is taken care of, and all of the staff are polite, helpful, and friendly. The rooms are very spacious and well-appointed. I would highly recommend booking this property.

Staff was helpful. My room was very spacious and clean. I liked the patio with chairs and the large tub. I would have really liked a coffee shop with speciality drinks.

We had had great time - everyone was exceptionally friendly and helpful!

The place was great, I believe it’s the old St. Regis hotel, would definitely stay again

Great location, good price and surprisingly pretty.

Great location, good price and surprisingly pretty.

Loved this hotel! I am actually looking forward to returning again. Thank you John and team. What an experience!

Convenient location

I was surprised by how great this hotel was z beautiful property and helpful staff.

Glad the hotel is in good hands with committed people. Renovations are planned and the Grand will be the very best hotel in Houston.

Lovely place to travel with children too.

All the staff are amazing john the bellman and Harry the bartender thanks guys

Exceptional

Fresh flowers

Fresh flowers

Lovely hotel. Most attentive staff in Houston.

We absolutely loved our stay and we will be staying there again.

Highly recommend this property. Great location, clean and incredible bar staff and service all around.

Clean room in a great location

Pool area needs renovation.

Older hotel but spacious and comfortable rooms. Wonderful bar area with friendly bartender. Room service was timely and delicious.

Location

Location

It was nice hotel. Room was big and clean. Furniture arrangement in room was very convenient. Room service was excellent. Bathroom and shower were very clean and big. We had nice stay

It was nice hotel. Room was big and clean. Furniture arrangement in room was very convenient. Room service was excellent. Bathroom and shower were very clean and big. We had nice stay

Front door gentleman was extraordinary! Beard Guy!

Front door gentleman was extraordinary! Beard Guy!

Bad

Clean room and good service

Clean room and good service

Fantastic staff and service

Fantastic staff and service

Great service and beautiful hotel; however, it is definitely past its prime. The hotel is in need of updating and a renovation.

Great service and beautiful hotel; however, it is definitely past its prime. The hotel is in need of updating and a renovation.

Beautiful property!

Beautiful property!

Always my favorite place

Always my favorite place

Superb

This property is closer to a 3.5 star than a 5 star.

Very good

Location / size of room

Very unfortunate that such hotel couldn’t do much to fix situation or improve experience . Went for weekend to attend an event , from arrival we were informed the second day water will be off all day. Without any consideration how we would shower or even use restrooms. Situation didn’t end by one day second night also water was shut off.

Very unfortunate that such hotel couldn’t do much to fix situation or improve experience . Went for weekend to attend an event , from arrival we were informed the second day water will be off all day. Without any consideration how we would shower or even use restrooms. Situation didn’t end by one day second night also water was shut off.

old

Nice place near a venue we attended

Nice place near a venue we attended

Exceptional

Location wasn’t so great

Location wasn’t so great

Had very high hopes for this hotel as we have been guests of St Regis across several locations. This was our first time to the Houston St Regis. Unfortunately we had several issues with the cleanliness of our room. From a dead roach on the floor to a prior occupants underwear left uncleaned in our hotel room (yes you read that correctly) to shampoo pumps not working to a light not functioning…. The deficits were unavoidable and saddening. In fairness, we did let the manager know about our issues and she was helpful in making sure the room was actually cleaned and offered us a partial credit - but my question remained how an alleged 4-5 star hotel could let such oversights occur and consider themselves a top hotel brand. Outside of this, our stay was average. The people were kind and the food was very good. It is unfortunate our visit was marred by the deficient state of our room. Hopefully these issues may be corrected - but I think this experience is worth sharing when considering where you stay (and spend your money) for your travels.

Had very high hopes for this hotel as we have been guests of St Regis across several locations. This was our first time to the Houston St Regis. Unfortunately we had several issues with the cleanliness of our room. From a dead roach on the floor to a prior occupants underwear left uncleaned in our hotel room (yes you read that correctly) to shampoo pumps not working to a light not functioning…. The deficits were unavoidable and saddening. In fairness, we did let the manager know about our issues and she was helpful in making sure the room was actually cleaned and offered us a partial credit - but my question remained how an alleged 4-5 star hotel could let such oversights occur and consider themselves a top hotel brand. Outside of this, our stay was average. The people were kind and the food was very good. It is unfortunate our visit was marred by the deficient state of our room. Hopefully these issues may be corrected - but I think this experience is worth sharing when considering where you stay (and spend your money) for your travels.

Property needs to be updated

Property needs to be updated

Excellent breakfast The cost of parking.

Excellent breakfast The cost of parking.

Exceptional

Beautiful hotel with friendly staff and no frills!

Beautiful hotel with friendly staff and no frills!

Older hotel. Not up to St Regis standards or prices.

Older hotel. Not up to St Regis standards or prices.

The room was quiet and we had a quiet sleep. No noise from the air-conditioning or other noises in the room. When walking up to our room we could hear a dog barking in the room across, but nothing in the night. Had a good sleep with was an important goal during our staycation. We also liked the room service. Easy to order through QR code/website, decent selection and quick and friendly delivery. Also the oyster bar next door is excellent! Super easy walk, just walk out of the hotel and around the cornet. We booked the St. Regis as a staycation (while the grandparents were looking after the kids). My husband and I were really looking forward to some peace and quiet. Well, don't go to the St. Regis for peace and quietness at their facilities. We brought books and magazines to relax at the pool, something I had been looking forward for for weeks. We checked in at 3pm, changed in the room and went off to the pool area to notice to pool was full with kids. We have kids ourselves and stayed at many hotels with them (also St. Regis' in SA-Asia, which were excellent and therefore we choose the St. Regis again) but this was just another world, totally out of control. Many, many screaming kids, parents just sitting at the loungers, yelling at their kids, lots of teenagers without any parents in sight and throwing a football (water/play football, so not a real one) that once hit my husband in the head. There was 1 set out loungers available and we took those, ordered a wine but we couldn't even chat/have a conversation because we couldn't hear each other due to the screaming of the kids (seriously, not exaggerating). We didn't even finish our wine and went back to the room and spent the rest of the afternoon in the room (which was nice, but not what I had hoped for). Also for the price, the hotel and rooms are very dated. Remembered the 'grandness' of the St. Regis in Asia, but didn't get that feeling at all here. So overall, I would rather choose a different hotel next time.

The room was quiet and we had a quiet sleep. No noise from the air-conditioning or other noises in the room. When walking up to our room we could hear a dog barking in the room across, but nothing in the night. Had a good sleep with was an important goal during our staycation. We also liked the room service. Easy to order through QR code/website, decent selection and quick and friendly delivery. Also the oyster bar next door is excellent! Super easy walk, just walk out of the hotel and around the cornet. We booked the St. Regis as a staycation (while the grandparents were looking after the kids). My husband and I were really looking forward to some peace and quiet. Well, don't go to the St. Regis for peace and quietness at their facilities. We brought books and magazines to relax at the pool, something I had been looking forward for for weeks. We checked in at 3pm, changed in the room and went off to the pool area to notice to pool was full with kids. We have kids ourselves and stayed at many hotels with them (also St. Regis' in SA-Asia, which were excellent and therefore we choose the St. Regis again) but this was just another world, totally out of control. Many, many screaming kids, parents just sitting at the loungers, yelling at their kids, lots of teenagers without any parents in sight and throwing a football (water/play football, so not a real one) that once hit my husband in the head. There was 1 set out loungers available and we took those, ordered a wine but we couldn't even chat/have a conversation because we couldn't hear each other due to the screaming of the kids (seriously, not exaggerating). We didn't even finish our wine and went back to the room and spent the rest of the afternoon in the room (which was nice, but not what I had hoped for). Also for the price, the hotel and rooms are very dated. Remembered the 'grandness' of the St. Regis in Asia, but didn't get that feeling at all here. So overall, I would rather choose a different hotel next time.

Great stay!!

Great stay!!

Was awesome the only complaint was I used the fast valet app and for some reason they didn’t get request but they were more than gracious about it. Lots of apology. I’d stay again

Was awesome the only complaint was I used the fast valet app and for some reason they didn’t get request but they were more than gracious about it. Lots of apology. I’d stay again

Our stay was short but comfortable..my only wish was for a Little more water pressure in the shower.

Our stay was short but comfortable..my only wish was for a Little more water pressure in the shower.

Very good

It was nothing less than amazing. The staff is great. Customer service is definitely something they work hard on.

It was nothing less than amazing. The staff is great. Customer service is definitely something they work hard on.

Great Romantic Getaway.

Great Romantic Getaway.

Wonderful staff at front desk and restaurant.

Wonderful staff at front desk and restaurant.

Great service and extremely polite.

Great service and extremely polite.

It was very nice. However, I did not like the fact that dogs could stay in all of the rooms. I thought there was a designated space in the hotel for dogs to stay in. My son is allergic to dogs.

It was very nice. However, I did not like the fact that dogs could stay in all of the rooms. I thought there was a designated space in the hotel for dogs to stay in. My son is allergic to dogs.

Very nice hotel.

Very nice hotel.

Exceptional

The staff was very professional and attentive.

The staff was very professional and attentive.

Excellent property

Excellent property

breakfast is limited, as well as the restaurants could be improved the facilities need to be renovated .

Excellent service and attention to detail.

Excellent service and attention to detail.

very highly recommend Hotel with friendly welcome staff All good

Receptionists were very polite and helpful. There was no slippers in the room.

I remember when it was the Remington started by Mrs. Schollkopf in 1982. Still just as nice.

I remember when it was the Remington started by Mrs. Schollkopf in 1982. Still just as nice.

We stayed at suite room with jet bath A lot of dirt came out from the nozzle of jet bath and bathtub became black. It was highly shocking It looked highly likely cleaning was not done for a long time It must not happen at five star rated hotel Also room dining food selection and quality was highly disappointing

The hotel team is very nice and warm The property rooms are dated

The hotel team is very nice and warm The property rooms are dated

Exceptional

all the fabrics in the hotel need to be replace . def a not $600.00 room .

all the fabrics in the hotel need to be replace . def a not $600.00 room .

Wonderful time at the St. Regis. Great property. Few small things, like wallpaper peeling a bit, but great time and wonderful experience.

Wonderful time at the St. Regis. Great property. Few small things, like wallpaper peeling a bit, but great time and wonderful experience.

The hotel is undergoing some remodeling which is good because its pretty dated. The stay was fine for a quick overnight stay but it wasn't comfortable enough to enjoy a full weekend.

The hotel is undergoing some remodeling which is good because its pretty dated. The stay was fine for a quick overnight stay but it wasn't comfortable enough to enjoy a full weekend.

Pleasant

Very attentive staff! Excellent service

Very attentive staff! Excellent service

The property needs a refurb, everything felt liek it was 30 years old and they charge a premium price and they charge for everything

The property needs a refurb, everything felt liek it was 30 years old and they charge a premium price and they charge for everything

Good

The view

Amanda at the front desk was excellent.

Amanda at the front desk was excellent.

My wife and her mother stayed here for 2 nights o they could enjoy some exibitions at the museum. They had a wonderful tome nd really enjoyed the safety and conveinience of the location, the cleanliness of the hotel and friendliness of the staff. We will definitley use the hotel again and reccomend it to anyone that asks

My wife and her mother stayed here for 2 nights o they could enjoy some exibitions at the museum. They had a wonderful tome nd really enjoyed the safety and conveinience of the location, the cleanliness of the hotel and friendliness of the staff. We will definitley use the hotel again and reccomend it to anyone that asks

Rooms seemed clean enough, but very tired looking in a sea of '70s beige with dark brown vinyl seating. The one fabric lounge was stained and dingy. All is needing a serious refresh. We have stayed in other St. Regis locations, Florence being one of the pre-covid latest and as expected the facilities and experience certainly matched the price range. This one, not so much. I have used Houston location in past decades for business, so I can sadly say, not much has changed since that time.

Rooms seemed clean enough, but very tired looking in a sea of '70s beige with dark brown vinyl seating. The one fabric lounge was stained and dingy. All is needing a serious refresh. We have stayed in other St. Regis locations, Florence being one of the pre-covid latest and as expected the facilities and experience certainly matched the price range. This one, not so much. I have used Houston location in past decades for business, so I can sadly say, not much has changed since that time.

The Staff is very courteous and professional. The bar is very nice. Centrally located to the Galleria. Room was comfortable. The rooms balcony overlooked a roof, not a very enjoyable view.

Decent. Wasn’t near the experience or expectation compared to the St. Regis in Atlanta, GA. I was expecting something a lot better but it was not close to the aforementioned St. Regis, nor a Four Seasons and Ritz Carlton.

Decent. Wasn’t near the experience or expectation compared to the St. Regis in Atlanta, GA. I was expecting something a lot better but it was not close to the aforementioned St. Regis, nor a Four Seasons and Ritz Carlton.

I liked everything about it

Very good

Top notch all the way around. $42/night for valet parking took it down a notch. Kind of ridiculous. We are not downtown!

Top notch all the way around. $42/night for valet parking took it down a notch. Kind of ridiculous. We are not downtown!

Always a great stay.

Always a great stay.

Beautiful hotel. Warm and friendly service. Thank you!

Beautiful hotel. Warm and friendly service. Thank you!

This was excellent . The check in staff especially Amy and the Valet guy ( sorry I forgot his name ) were spectacular. The service was great and all the staff including the house keepers were very respectful and helpful.

This was excellent . The check in staff especially Amy and the Valet guy ( sorry I forgot his name ) were spectacular. The service was great and all the staff including the house keepers were very respectful and helpful.

We were very pleased with the St Regis Hotel, they went out of their way to make our daughter and her husband’s Honeymoon night very special! I would definitely use them again! We go there Easter time and they do a fabulous job with the food!

We were very pleased with the St Regis Hotel, they went out of their way to make our daughter and her husband’s Honeymoon night very special! I would definitely use them again! We go there Easter time and they do a fabulous job with the food!

Flush properly and the heater/AC DID NOT WORK!

Flush properly and the heater/AC DID NOT WORK!

Great property. Great design. Great staff. Will stay there more in the future.

Great property. Great design. Great staff. Will stay there more in the future.

Friendly staff however! If you check in around the u need to wait until 5 to get food. No in room dining. No alcohol in room.

Friendly staff however! If you check in around the u need to wait until 5 to get food. No in room dining. No alcohol in room.

Fantastic hotel and staff. Would highly recommend. Room was beautiful and quiet.

Fantastic hotel and staff. Would highly recommend. Room was beautiful and quiet.

Basically a 1990"s style hotel. nothing special. good location.

Basically a 1990"s style hotel. nothing special. good location.

The staff was amazing. We were met with complimentary champagne. They brought our luggage to our room. More complimentary champagne in the hotel bar. Later we returned to the bar for live music until 1am. The room was clean, spacious and comfortable. Very pleasant stay!

The staff was amazing. We were met with complimentary champagne. They brought our luggage to our room. More complimentary champagne in the hotel bar. Later we returned to the bar for live music until 1am. The room was clean, spacious and comfortable. Very pleasant stay!

Personally i thought The food at the hotel was really bad.

Personally i thought The food at the hotel was really bad.

More than anything though, I couldn’t have been more disappointed in the quality of the food We ordered from room service. It was Luke warm when it arrived, the flavor of a $34 meal was SO poor & unappealing. The cheeseburger was nearly inedible in every aspect. The complimentary bread was even slightly stale. I was so disappointed with the entire room service experience. I expected the best from a place revered as one of the best.

More than anything though, I couldn’t have been more disappointed in the quality of the food We ordered from room service. It was Luke warm when it arrived, the flavor of a $34 meal was SO poor & unappealing. The cheeseburger was nearly inedible in every aspect. The complimentary bread was even slightly stale. I was so disappointed with the entire room service experience. I expected the best from a place revered as one of the best.

great place. I will be back

great place. I will be back

The boutique-size of the property was impressive. Staff was very attentive.

The boutique-size of the property was impressive. Staff was very attentive.

Excellent

Excellent

Nice property with great appearance, nice furnishing in the common area`s and some great art. The room was well appointed, clean and comfortable. The staff were all very friendly, professional and helpful.

Nice property with great appearance, nice furnishing in the common area`s and some great art. The room was well appointed, clean and comfortable. The staff were all very friendly, professional and helpful.

I thanked and tipped him to show my gratitude

I thanked and tipped him to show my gratitude

Friendly staff

Friendly staff

Quiet, beautiful and such a nice staff! Great pool and nice spa.

Quiet, beautiful and such a nice staff! Great pool and nice spa.

Thank you St Regis for a sweet Anniversary getaway. We appreciate the nice touch of Champagne and strawberries. The room was clean and spacious and we loved the location. Close to our dinner spot Eunice.

Thank you St Regis for a sweet Anniversary getaway. We appreciate the nice touch of Champagne and strawberries. The room was clean and spacious and we loved the location. Close to our dinner spot Eunice.

I also need to tell you that when I was driving back in the evening back to San Antonio after checking out that morning, I realized left some expensive jewelry in the safe. I called the Hotel and asked the girl who answered if she could please check the safe in my room and call me back. She called back and reported that she had my jewelry and would ship it back to me. I am very greatful for the honesty and efficiency of your staff. .

I also need to tell you that when I was driving back in the evening back to San Antonio after checking out that morning, I realized left some expensive jewelry in the safe. I called the Hotel and asked the girl who answered if she could please check the safe in my room and call me back. She called back and reported that she had my jewelry and would ship it back to me. I am very greatful for the honesty and efficiency of your staff. .

Quiet Nice spacious rooms

Quiet Nice spacious rooms

My only issue with the visit was I made a late reservation on Expedia but one hour later there was no record when I arrived at the hotel. The man at the front desk was very helpful and figured it out, so I really appreciated his effort. I wanted to raise the issue because I had just missed a connection and had a midnight note check in and a 7:30am departure and every minute counts

My only issue with the visit was I made a late reservation on Expedia but one hour later there was no record when I arrived at the hotel. The man at the front desk was very helpful and figured it out, so I really appreciated his effort. I wanted to raise the issue because I had just missed a connection and had a midnight note check in and a 7:30am departure and every minute counts

Incredibly outdated and inefficient, bit of chaos really...

Incredibly outdated and inefficient, bit of chaos really...

Just wasn't impressed, compared to other 5 star hotels I have stayed at

Just wasn't impressed, compared to other 5 star hotels I have stayed at

This is a smaller boutique hotel in town in Houston. The building is older and really lovely. Marble floors, beautiful woodwork. Very quiet on the weekend, even with several wedding parties at the hotel. The staff is excellent without being obsequious. Amazing flower displays in the lobbies. Fantastic breakfast in a sunny veranda.

This is a smaller boutique hotel in town in Houston. The building is older and really lovely. Marble floors, beautiful woodwork. Very quiet on the weekend, even with several wedding parties at the hotel. The staff is excellent without being obsequious. Amazing flower displays in the lobbies. Fantastic breakfast in a sunny veranda.

Nice staff and very friendly

Nice staff and very friendly

Great location close to shopping & great restaurants.

Great location close to shopping & great restaurants.

We had an excellent experience. Nothing to change or improve since everything is letter perfect.

We had an excellent experience. Nothing to change or improve since everything is letter perfect.

Restaurant lacks ambiance, ZERO vibe and hard to get to.

Restaurant lacks ambiance, ZERO vibe and hard to get to.

Too old

Too old

First rate hotel in every way, from the rooms to the service and everything in between.

First rate hotel in every way, from the rooms to the service and everything in between.

The hotel is lovely, quiet and dignified. Every staff member that I encountered was wonderful, from Morgan at the front desk to Tim, the concierge, to the shuttle driver, Paul, to the doormen, the in-room dining operator and servers, to the housekeeping staff. My room was not as top notch as the lobby and dining areas. It was dated and in need of sprucing up. The pull to direct water from the shower to the tub was not working, nor was the TV when I checked in. Engineering was sent up and handled these issues quickly. However, when I opened the curtains the first morning a pair of well worn and solid ladies underpants were exposed and not removed my entire stay.

The hotel is lovely, quiet and dignified. Every staff member that I encountered was wonderful, from Morgan at the front desk to Tim, the concierge, to the shuttle driver, Paul, to the doormen, the in-room dining operator and servers, to the housekeeping staff. My room was not as top notch as the lobby and dining areas. It was dated and in need of sprucing up. The pull to direct water from the shower to the tub was not working, nor was the TV when I checked in. Engineering was sent up and handled these issues quickly. However, when I opened the curtains the first morning a pair of well worn and solid ladies underpants were exposed and not removed my entire stay.

Very nice fancy hotel with a great staff. This hotel has a old school feel and we enjoyed our stay!

Very nice fancy hotel with a great staff. This hotel has a old school feel and we enjoyed our stay!

Excellent and upscale

Excellent and upscale

I feel the main attractions of this St Regis are privacy, luxury, and tranquility. I’ve stayed at other flashier SPG properties but in Houston, you enter and exit the hotel without sometimes seeing another soul. It’s like living in a luxury home. With maid service, a valet, and a butler if you so choose.

I feel the main attractions of this St Regis are privacy, luxury, and tranquility. I’ve stayed at other flashier SPG properties but in Houston, you enter and exit the hotel without sometimes seeing another soul. It’s like living in a luxury home. With maid service, a valet, and a butler if you so choose.

Excellent service! Very accommodating staff!

Excellent service! Very accommodating staff!

Fabulous accommodations! Every staff member we encountered was friendly, helpful and accommodating. Lovely room. Clean, comfortable and quiet.

Fabulous accommodations! Every staff member we encountered was friendly, helpful and accommodating. Lovely room. Clean, comfortable and quiet.

Great hotel, helpful and extremely friendly staff. Comfortable and clean rooms. Located in a great area. My only wish is that the spa would close a little later in the evening instead if 4pm.

Great hotel, helpful and extremely friendly staff. Comfortable and clean rooms. Located in a great area. My only wish is that the spa would close a little later in the evening instead if 4pm.

Beautiful hotel with great accommodations. We celebrated our anniversary here and thoroughly enjoyed it.

Beautiful hotel with great accommodations. We celebrated our anniversary here and thoroughly enjoyed it.

Everything about the St. Regis was exactly what I was expecting from a 5 Star hotel; from the valet, to the check-in, to the room service, to the restaurants. Thank you for a lovely staycation in my hometown.

Everything about the St. Regis was exactly what I was expecting from a 5 Star hotel; from the valet, to the check-in, to the room service, to the restaurants. Thank you for a lovely staycation in my hometown.

Impeccable service and amenities to ensure a relaxing stay

Impeccable service and amenities to ensure a relaxing stay

Great Location in close proximity to the shopping area & restaurants.

Great Location in close proximity to the shopping area & restaurants.

COMFORTABLE BEDS. We slept very well, better than at home. Spacious, beautifully appointed room (spent hours reading on the chaise). Excellent housekeeping, prompt room service, room to work at the desk. Big plus: outlets and USB everywhere we seemed to want them. Dark paneled bar is a retreat. Restaurant is a longtime Houston favorite.

COMFORTABLE BEDS. We slept very well, better than at home. Spacious, beautifully appointed room (spent hours reading on the chaise). Excellent housekeeping, prompt room service, room to work at the desk. Big plus: outlets and USB everywhere we seemed to want them. Dark paneled bar is a retreat. Restaurant is a longtime Houston favorite.

Restaurant was ridiculously cold. The food was medicre and overpriced. The artwork on the walls of the restaurant was covered in dust and cobwebs. Overhead lights in lobby were missing their escutcheons. Not trying to be overly critical... but I would expect a bit more attention to detail from a 5 star hotel.

Restaurant was ridiculously cold. The food was medicre and overpriced. The artwork on the walls of the restaurant was covered in dust and cobwebs. Overhead lights in lobby were missing their escutcheons. Not trying to be overly critical... but I would expect a bit more attention to detail from a 5 star hotel.

Everything about our visit was top notch. The staff is professional top to bottom. We tried to book an extra night but it was very pricey!

Everything about our visit was top notch. The staff is professional top to bottom. We tried to book an extra night but it was very pricey!

It was a great place to stay. Friendly staff manager Mr Ree was brilliant and accommodative to all I wanted during my stay. Pleased with staff at the Resturant for breakfast and lunch. Excellent service-rated 5 star ⭐️

It was a great place to stay. Friendly staff manager Mr Ree was brilliant and accommodative to all I wanted during my stay. Pleased with staff at the Resturant for breakfast and lunch. Excellent service-rated 5 star ⭐️

This is a fabulous hotel. First you walk in to the most wonderful smell. They have their own signature scent. It's dreamy. The front desk is friendly and so professional. She even walked us to show us the elevator. Our room was clean and beautifully decorated. It doesn't feel like a hotel with the beautiful furniture. Even the ceiling has details stenciled on. The cleaning ladies greeted us in the hallway and wished us a good morning. Valet was fast and friendly. Breakfast was delicious and our waiter James was excellent. I'll be back next time I go to Houston.

This is a fabulous hotel. First you walk in to the most wonderful smell. They have their own signature scent. It's dreamy. The front desk is friendly and so professional. She even walked us to show us the elevator. Our room was clean and beautifully decorated. It doesn't feel like a hotel with the beautiful furniture. Even the ceiling has details stenciled on. The cleaning ladies greeted us in the hallway and wished us a good morning. Valet was fast and friendly. Breakfast was delicious and our waiter James was excellent. I'll be back next time I go to Houston.

Beds and pillows are really old.. must be renewed! Housekeeping is average. There was incredible dust on all surfaces at all times. I had to ask specifically to dust the surfaces. Rooms are very average for a St Regis standard . The staff on the other hand was spectacular!!! From the moment we entered to the time we left they were incredible.

Beds and pillows are really old.. must be renewed! Housekeeping is average. There was incredible dust on all surfaces at all times. I had to ask specifically to dust the surfaces. Rooms are very average for a St Regis standard . The staff on the other hand was spectacular!!! From the moment we entered to the time we left they were incredible.

From arrival to departure of the hotel we were treated with kindness. Every person on the staff is extremely friendly and very helpful to serve our every need! Awesome!!!!!!

Amazing service. Brooklyn and Scott were pleasant, helpful and knowledgeable about local spots. All of the other front end staff were on point.

Our hotel experience was exactly as advertised; Very elegant, room was clean and very comfortable, and our brunch experience was incredible. No disappointments.

The St. Regis staff provided top notch service and EACH AND EVERY member was friendly and helpful. The bed ensured some of the best sleep I've ever had!

The service is outstanding and the rooms very well kept. Semi-secluded and maybe not as walkable as some other hotels in area but restaurant and facilities are great so the location is actually a plus if you prefer a retreat from the local hustle and bustle.

Overall good experience as I care most for the room comfort.

Nice hotel. Room service was excellent, food, VIP parking.

Superb stay & fabulous staff from the front entrance all the way through! Will definitely return!!

Had a great experience and will definitely recommend everyone to stay at this hotel if you go to Houston. Very friendly staff and their customer service is fantastic.

Beautiful hotel with friendly staff. Room was comfortable. The only negative as the lack of hot water. The warmest the water would get was just above hyperthermia

Trip was great. Food at the restaurant is very good. Gym was shut down and in a conference room. Should make that clear before booking.

Have to travel a long way to find anything nicer than this. Stay with confidence. Incredible food in and around the hotel. Its all good.

Staff responded (read as jumped forward affirmatively to any indication) immediately to any question or issue.

The staff was extremely pleasant !!! Hotel was beautifully decorated! and clean...

Great Hotel in Houston. ALL the way around this hotel is great. I recommend it for business and pleasure.

The room was cosy and the bed extremely comfortable. The bathroom was tired but functional. I used the gym a few times which was great. I walked over to the Galleria- its not a great walk as its along the main roads but its only about 20 minutes away.