Houston Airport Marriott at George Bush Intercontinental

Convenient

Passable

Location to airport was great, which is why it was selected The fact that there was construction going on well into the evening outside my room until 1:30 am. Absolutely no excuse to put patrons in a wing with construction, heavy construction, 100’ from the room.

We always enjoy our stay at the Marriott. The access to the tram that goes to the airport makes traveling a lot easier.

Restaurant on site was excellent.

The wayfinding to the hotel from the Terminals is horrible if you've never been to this airport before. Essentially, you have to get down to the subway before seeing any helpful signage. When you get off your plane, don't look for signs to the hotel and ignore the ones you see. Just get to the subway and you'll get good signage from there. I think their website assumes everyone has already been to the Houston Airport so they don't help you much. The lobby, restaurant, and bar area look very nice and upscale but the rooms are a just a clean version of a Motel 6. So, it'll do for a night but not much longer than that. The room will not impress you at all but they are clean and not beat up.

Great hotel and location

Very convenient hotel next to the terminals, especially for an early flight. Rooms are comfortable. The restaurant onsite is always fun to go to. They have great people serving you and the food is delicious.

Quick and easy spot to grab some sleep on a long layover.

STAFF WAKING ME UP AFTER i PAID FOR A ROOM EXTENSION

Didn't have breakfast The pool was inoperable which was the reason for booking room

Ok

We don't like that they charge us afterwards for things we don't know why they charge us.

Room was very clean. Staff was great!

Rex in the restaurant was so polite and an excellent server. Overall the staff was very good and helpful. Often you had to wait for help..it’s a busy hotel. It would be nice to have more direction on how to navigate IAH BEFORE you have to ask. Things like having to check your bag in terminal C if flying United, even if your leaving from another gate The whole subway and sky rail could be explained better at hotel. Food was good. Coffee bar good. I would recommend above the competition. .

Room was clean and comfortable. Easy to access using the subway. Nice airport view. We only stayed overnight so we didn’t have time to check out everything.

Location, so easy to get to within airport. Large room, very clean.Great place to stay after a very long flight. Nothing

Easy access to the airport terminals. Pricey

We were checked in at around 8:15 pm by Rosario. She was excellent, she could tell we were tired arriving from London, gave us a voucher to partly pay for our breakfast and after the fact found my Marriott number. She is an excellent employee and a great person to greet people. In the morning the women at the front desk were also exceptional, as we wanted to send a package to my wife’s daughter. Again the staff most excellent. Then at breakfast the chef and wait staff were tremendous, fast efficient, fun to chat with. You have done great training on the staff currently working there. Nada

Great Stay!

We had a long layover and it was so nice to hydrate, shower, and sleep!

Our dinner and breakfast were delicious!! And the friendly staff were exceptional Nothing. Great service

Everything was excellent

Clean room, comfortable beds and very convenient for flying.

The hotel is comfortable, convenient, and offers a relaxing atmosphere. The restaurant is excellent, and the staff are always welcoming and attentive. Its direct connection to the airport makes travel incredibly easy. We have stayed here multiple times and continue to have great experiences. Highly recommend for anyone looking for a stress-free start to their travels!

Clean room Excellent cleaning

For that price the pool was drained & not open?!? Didn’t care for the scent of the gel shower soap & shampoo. Heavy & masculine. $33 additional charge (+tax +tip) for b’fast?!? No thank you.

Very good

No much, other than it being at the airport Dated

No safe rooms. How can a Marriott not have a safe in rooms!!!

Do not book the managers try to not honor Expedia pricing and then over charge your card without giving a receipt. They give you a 10 day parking pass that you paid more for and when you get back from your trip in the middle of the night the pass ends up not working

Love the location with quick access to the airport. Rooms were clean. Bed was very comfortable. Dinner at Flights was great and very convenient. Staff was exceptional

$20 for an internet connection? $8 for water? no complimentary coffee? took advantage of me needing an airport hotel (i.e., few other options for me for that night). good for them, but i'll never stay there again.

Location for flight layovers Rooms becoming a bit dated

It was fine

It was a place to sleep but we weren’t there long

Good

Wonderful

the proximity of the hotel to the airport makes it so convenient if you’re staying in the Houston area

Very good

Very convenient to IAH via subway that runs outside the security zone, one level below baggage claim. Very clean room. Quiet. Helpful staff.

Very convenient with access to the terminals using the subway train.

I was especially impressed with the care received at the flight bar & grill. I’ve not received the outstanding service that we received in a very long time. The room was perfect for our needs. Thank you al

Location and staff Value

Value

Good

I used to stay here with United Airlines. On work. The place is really showing its age. The beds are definitely needing replacing. Our room was so dusty that we coughed all night long. The lobby is in great condition but the rooms the outside access having to walk through the heat just probably won’t be staying here again. you have to pay for Wi-Fi if you are not a Marriott member. You have to still put a $50 deposit down for incidentals. A bottle of soda that you would get at the store for two dollars is almost 7 dollars. Just nickel and dime and don’t forget breakfast is like $32 per person for a buffet.

Exceptional

The TV in my room was malfunctioning, the air conditioner was inconsistent, and the place as a whole needs renovation.

Great location, nice bar and live band.

Nice and clean

Very good

Nice and clean

Good service, and good restaurant Swimming pool out of service No free wifi (staff helped us connect after we complained). No free Netflix - very unusual in this standard of hotel compared to overseas hotels.

All i needed for a one night stay after a long haul flight. Good sized room. The facility is a little dated

Experience was very easy. Food and drink were very good

Staff were all help and polite. Ana from front desk left us a welcome message card and it was very nice gesture. The building itself is very old. I see the lift ups here and there but looks like a patch up. Looks like they had bad contractors for the renovation. Pool was u see renovation and closed. They don’t know when it will open as of May. I will use here again just for the staff and convenience of location. However the building is very old so I might try some newly built hotel also nearby with free shuttle bus.

Couldn’t get a receipt and bath plug was broken

Room was clean and the staff were very nice.

Ana at the front desk was amazing. We checked in and she gave us a room around noon. The property is many years old but it’s well maintained. The room was nice and clean. The bar and restaurant were excellent too. Will be back.

The only reason I gave a 1 star rating is because it doesn’t allow me to give a zero star rating. You would think after the back up beeping you listen to through out the night that at least you could have a shower with water pressure. But no. Next time will stay somewhere else.

This place is a motel 6. Carpets are stinky. The lobby is very misleading !

Na

The room was clean. Breakfast was good.

Not a very cooperative establishment. All the business I give Marriott hotels hard to believe management are so disconnected

Airport hotel

Clean room

Superior location! The spoke and wheel design was horrible. Finding our room was a confusing mess. And pool had no water!

Superior location! The spoke and wheel design was horrible. Finding our room was a confusing mess. And pool had no water!

Poor

Elevators are pretty slow everything else excellent

Very convenient stay. Front desk staff were very helpful! The gym is great!

Ok

Superb

Breakfast was good - and they allowed us to get in earlier as we had an early flight

Superb

Easy access by airport subway. Reception Staff friendly and informative. No bottled water included in an already overpriced hotel room and charging $6 for a bottle of water ,it was left untouched and having to pay an extortionate amount for Wi-Fi so never used it . This left a sour taste of profiteering and this pricing cannot be justified.

EASY TO HOTEL A BITY DARK ATMOSHEPHERE

The staff was very very friendly when ever you came into contact with someone. It could be the front desk or the restaurant area, everyone was extremely friendly.

N/A Line to airpoy

Everything was amazing. Just the drinks were very over priced..

It's a good place to stay if your passing through Houston on your way to somewhere else and that's about it

The check-in process was very smooth and efficient. The staff were very inviting, friendly, knowledgeable, and helpful. The room was very clean and appeared as presented in photos. The location was extremely convenient in getting to the airport.

No free water in room, proce to high

The hotel was adequate. We needed an overnight stay for one night, just a short break from vacation before flying home. The hotel room was adequate. The staff was great: check in, check out, and hotel dining.

I lied that the property was located but in the airport so I can catch my flight in the morning unfortunately in person in front of the desk clerk, they booked me for a date two weeks later and did not refund me! I didn’t like the front desk clerk I didn’t like the manager. I didn’t like their customer service. I didn’t like the fact that I paid $340 for a room requested for that night so I could catch my 6:48 AM flight the next day. The manager in person said he could not refund me nor could he change his front desk clerks mistake and get me a room.

bed was comfortable There was a wait for the dining room and the gentleman put our name down and then forgot to call us. We were sitting in a seat right opposite him. He then lied and said he had called our name but we were 10 feet from him and he did not. We finally did get a seat and the food was mediocre.

bed was comfortable There was a wait for the dining room and the gentleman put our name down and then forgot to call us. We were sitting in a seat right opposite him. He then lied and said he had called our name but we were 10 feet from him and he did not. We finally did get a seat and the food was mediocre.

Clean room excellent staff. Room smelled a little like smoke for. Non smoking room

Superb

.

Very good

Location high price

Location high price

Great stay

Very convenient to stay by airport

The location was perfect and super helpful in making a flight. Bathtub was small.

Breakfast was good and there was quite a variety of stuff

A little outdated but was clean and nice location for coming in for a flight

From the moment we arrived, Bailee was incredibly kind, patient, and helpful. She made the check-in process easy, offered us the option to upgrade, and helped us get access to the Marriott M Club, which made our stay much more comfortable after a long day of travel. Since I was traveling with my elderly parents, she also helped arrange wheelchair service for the next day so we could get back to the IAH terminal without any trouble. What really stood out was how thoughtful she was throughout the entire interaction. She even wrote us a sweet note thanking us for staying at the hotel, which was such a kind and personal touch. Travel disruptions can be overwhelming, especially when traveling with elderly family members, but Bailee’s warmth and professionalism made a huge difference for us. My parents and I are very grateful for her help and hospitality. Marriott is lucky to have someone like her representing the brand.

Outstanding Stay

We were surprised to see that the pool was still empty though.

Convenient but nothing special.

Very convenient for early morning flights especially during a government shutdown. Great staff

A clean and comfortable place to sleep at the airport

Great service

Location Very dated, room smelled, fine but not nice.

Nice bed, great location

Convenient airport hotel, a bit tired and quite expensive. Not great value! Needs a full refresh

Lobby is ok. Outside roundabout areas unkept. Rooms are REALLY BAD for what we paid per night per room!!! I was VERY disappointed. I’ve stayed in much cleaner, newer hotels in Houston IAH area for much cheaper. I’ll never stay there again.

The location was the primary reason for booking. The room was really dark. With all the lights turned on it was as still dark.

Perfect place to stay prior to flying out!

Best part of this hotel by far was the easy access to the terminals.

We had an early morning connection the next day and found the hotel to be unbelievably convenient. It was literally just a couple tram stops from our gate! The hotel was perfect for our one night stay. Our rooms were clean and comfortable. Restaurant and hotel staff very pleasant. Will stay here again if we ever have an overnight layover out of Houston.

Outstandingness: 3 minute subway ride to and from terminals. Check in was very understaffed and took too long. Staff was efficient though. Fairly dated hotel and small sundries shop which was not useful due to the long line to check in. Expensive due to location but worth it for convenience.

Pool was closed and although we couldn’t hear air traffic we were kept awake by both the elevators and people in the hallways. Facility is way over priced for the product. We stayed at Aloft by Marriott in Waco for a third of the price for a nicer facility.

Awesome

We had been stranded in a Houston airport for 2 days due to plane cancelations and delays. We had missed a connecting flight to KC as a result. We had been in that Houston airport with no luggage, so that meant no clothes, no bed, no toiletries for hygiene. We had our 4yo with us. Our hotels and rental car in KC had been prepaid and we were refused refunds even with travel protection because it was weather related. We were at that point, down $600. United refused to give a hotel voucher also due to delays. So we booked online the IAH Marriot since it was on site and we would be able to get back to the airport terminal quickly in the morning for our rebooked confirmed flight. When we arrived we were told 10 families were ahead of us and we could not check into our room until 3pm. It was roughly about 10am or so. We had no car, and still no luggage etc. We had nowhere to go. We were exhausted, hungry, and felt gross from sleeping on the airport floor. My phone number was confirmed and we were told we would get a call as soon as the room was available. We and several others were resting in lounge areas and on lobby seating around the hotel. We went into the restaurant and I purchased food for our 4yo and drinks for all of us. We sat on a sofa at the edge of the restaurant, NOT at a table or seating that was obviously part of the dining area. The 4yo fell asleep and my older daughter rested against the arm of the sofa. A waiter came over to us and said, "You cannot sleep here!" I said, "I paid for a room here, we can't check into it until 3. I am also a paying restaurant customer as we did buy food and drinks. We are not vagrants off the street. We have been sleeping in an airport for 2 days due to circumstances not in our control. Have some decency." He said, "Well you know, this is a restaurant!" Then stomped off. I got up and went to the front desk to check on our room. The agent said we should have been called 2 hours before. She gave us hygiene kits and a meal certificate for the mistake. Bless her! However that waiter humiliated us in front of other patrons and the original desk clerk failed to notify us our room was ready. It all could have been avoided had he notified us on time. For the price we paid, I expected much more from Marriot staff. I sincerely praise and appreciate the female desk agent that apologized and tried to help us. We were able to shower with hygiene products but we did not get to eat at the restaurant because I did NOT want to go back in there as that waiter had embarrassed us so badly.

Lovely hotel - will definitely stay again if flying out of Houston!

They double charged me even though I had already paid in Booking.com

Pricey but super convenient if traveling out of Houston airport.

The staff was great and extremely helpful

Convenient

Very confusing place to navigate with up and down escalators and steps just to get to a room. However, you can't beat the convenience in closeness to the airport for check in. Also suprisingly, the room was not noisy. We stayed at another hotel offsite and the plane noise was pretty rough.

Very convenient

convenience

I did not enjoy the check in staff, because of their lack of knowledge about airport shuttles. I attempted to ask the gentleman about returning my rental car and receiving a shuttle to the airport and he said just keep your car for the evening and return it tomorrow, because they don’t do shuttle service. It seemed as though he didn’t have the correct information. Being so close to the airport this type of information is crucial for guests.

We were double-billed for the one night stay. Hopefully that is being corrected.

The train wasn't running after 10 pm. But it's not a far walk and it's good to walk after a long flight. So it wasn't bad.

Room was very clean

Room was very clean

Room ok - can't get bill from hotel?

Room ok - can't get bill from hotel?

Clean, comfortable and quiet room.

Clean, comfortable and quiet room.

Ok

Ok

Graat food at bar, nice employees, great bef.

The furnishings in the room didn’t appear to have been properly wiped down, which made the space feel less clean than expected. Additionally, the bathroom had what looked like community-use shampoo and conditioner dispensers, which felt unhygienic and off-putting. Overall, I was disappointed with the cleanliness and amenities.

The furnishings in the room didn’t appear to have been properly wiped down, which made the space feel less clean than expected. Additionally, the bathroom had what looked like community-use shampoo and conditioner dispensers, which felt unhygienic and off-putting. Overall, I was disappointed with the cleanliness and amenities.

staff were vey friendly and helpful

staff were vey friendly and helpful

Very convenient

Very convenient

Horrible service

Reception staff were lovely, room was clean and a great size. Despite being in the middle of the airport it was very quiet and bed was really comfy.

Reception staff were lovely, room was clean and a great size. Despite being in the middle of the airport it was very quiet and bed was really comfy.

Staff support terrible

Staff support terrible

We flew in the day before our cruise out of Galveston and stayed the night here. Very convenient picked up our luggage, took the tram over to the hotel and then back again in the morning to catch the shuttle to the port.

We flew in the day before our cruise out of Galveston and stayed the night here. Very convenient picked up our luggage, took the tram over to the hotel and then back again in the morning to catch the shuttle to the port.

The hotel is very run down for the price. Not Marriott confort.

The hotel is very run down for the price. Not Marriott confort.

Great stay! Super clean and convenient to airport via tram. Garage parking at hotel saved lots of time.

Great stay! Super clean and convenient to airport via tram. Garage parking at hotel saved lots of time.

Room noise was almost unbearable. We got a room for an overnight layover. Getting there from the terminal was very easy. Check-in was fast and simple at midnight. Our room was clean, but from there we were not a good stay. The room was under a HUGE central air system and a constant loud noise made it almost impossible to sleep. Additionally, something in the room made a bizarre noise every 15 minutes. Not a great nights sleep for sure.

Room noise was almost unbearable. We got a room for an overnight layover. Getting there from the terminal was very easy. Check-in was fast and simple at midnight. Our room was clean, but from there we were not a good stay. The room was under a HUGE central air system and a constant loud noise made it almost impossible to sleep. Additionally, something in the room made a bizarre noise every 15 minutes. Not a great nights sleep for sure.

The only thing husband and I would have preferred was that there were better signs on how to find the hotel when we landed at the airport for the evening.

The only thing husband and I would have preferred was that there were better signs on how to find the hotel when we landed at the airport for the evening.

Staff was very friendly and welcoming. The hotel and rooms, in general, are in need of refurbishing. However, room was clean and bed comfortable.

Staff was very friendly and welcoming. The hotel and rooms, in general, are in need of refurbishing. However, room was clean and bed comfortable.

the restaurant was terrible

the restaurant was terrible

No shower cap provided and Coffeemaker spilled water all over table. Otherwise fine.

No shower cap provided and Coffeemaker spilled water all over table. Otherwise fine.

Check in staff was friendly room was clean

Check in staff was friendly room was clean

Room nice, dinner delicious, waiter wonderful

Room nice, dinner delicious, waiter wonderful

Overall, this is a nice hotel — it was very clean, comfortable, and well maintained. However, I found it extremely expensive for the level of quality provided. Paying over $400 CAD for a basic king room felt excessive for what you get. While there’s nothing inherently wrong with the hotel itself, the value just didn’t quite match the price in my opinion.

Overall, this is a nice hotel — it was very clean, comfortable, and well maintained. However, I found it extremely expensive for the level of quality provided. Paying over $400 CAD for a basic king room felt excessive for what you get. While there’s nothing inherently wrong with the hotel itself, the value just didn’t quite match the price in my opinion.

For the price, no continental breakfast??

For the price, no continental breakfast??

Nice room, great staff, good food. Very convenient location at the airport

Nice room, great staff, good food. Very convenient location at the airport

Quiet and clean

Quiet and clean

Clean rooms. Great shower. Convenient for a quick trip.

Clean rooms. Great shower. Convenient for a quick trip.

It’s outrageously priced then they charge you for wifi ! (No one does that anymore) AND a bottle of water 😟

It’s outrageously priced then they charge you for wifi ! (No one does that anymore) AND a bottle of water 😟

Very small outdated rooms. Tile and carpet all need addressed. Very expensive for a Motel vibe

Very small outdated rooms. Tile and carpet all need addressed. Very expensive for a Motel vibe

Staff woderful shuttle great staff. Room needs work broken soap stingy with supplies

Staff woderful shuttle great staff. Room needs work broken soap stingy with supplies

great place!!

great place!!

Outstanding hotel. Close to the airport and great restaurant.

Outstanding hotel. Close to the airport and great restaurant.

Clean

Clean

Clean well maintained hotel. Nice helpful staff.

Clean well maintained hotel. Nice helpful staff.

Friendly staff! clean room

Friendly staff! clean room

Very spacious and clean room and bath.

Very spacious and clean room and bath.

Staff was absolutely amazing and accommodating! Made celebrating our anniversary a very special occasion!

Staff was absolutely amazing and accommodating! Made celebrating our anniversary a very special occasion!

Beds are super hard.

Beds are super hard.

Convenient, clean, organized

Convenient, clean, organized

Visited the lobby bar/restaurant for evening drinks and snack. Very old food excellent service.

Visited the lobby bar/restaurant for evening drinks and snack. Very old food excellent service.

Clean room

Clean room

Awesome staff very professional. Very comfortable bed

Awesome staff very professional. Very comfortable bed

The room and hotel were wonderful. This is the second room in a row that I have booked with Expedia that is right next to an elevator. I would definitely book directly with the Marriott again, but I am questioning booking through Expedia in the future.

The room and hotel were wonderful. This is the second room in a row that I have booked with Expedia that is right next to an elevator. I would definitely book directly with the Marriott again, but I am questioning booking through Expedia in the future.

Clean! Restaurant was delicious and convenient to airport!! It was great

Clean! Restaurant was delicious and convenient to airport!! It was great

Excellent front desk representative. Room was very clean. Lobby was active and welcoming.

Excellent front desk representative. Room was very clean. Lobby was active and welcoming.

The hotel charged for Wi-Fi even though their website explicitly claims Wi-Fi is for members. This feels misleading and left a bad impression, especially for a hotel at this price point.

The hotel charged for Wi-Fi even though their website explicitly claims Wi-Fi is for members. This feels misleading and left a bad impression, especially for a hotel at this price point.

All staff was very friendly

All staff was very friendly

Was clean and friendly staff

Was clean and friendly staff

Had a 12 hour layover at George Bush. Ate at Flight’s restaurant Andrew the manager and Leticia were absolutely fantastic making suggestions and giving us great service. A home run is their burger with brisket on top. Looking forward to our next stay there.

Had a 12 hour layover at George Bush. Ate at Flight’s restaurant Andrew the manager and Leticia were absolutely fantastic making suggestions and giving us great service. A home run is their burger with brisket on top. Looking forward to our next stay there.

Nearly $100 in hidden fees billed at checkout. Will not be back, do not recommend.

Nearly $100 in hidden fees billed at checkout. Will not be back, do not recommend.

The walls are terribly thin. The neighbors were awake talking and laughing until 5AM!!!

The walls are terribly thin. The neighbors were awake talking and laughing until 5AM!!!

Yes

Yes

extra charges. Watrr snd internrt

extra charges. Watrr snd internrt

All of the above!

All of the above!

Fast check-in.

Fast check-in.

Spotless room

Spotless room

Great place and real convenient for early flights

Room was clean and very comfortable. Convenient restaurant and had my many suitcases delivered to my room. Also, extremely convenient for overnight layover waiting on flight.

Only one night, nothing to say, really good!!

Excellent stay. We found all wonderful. Breakfast was different because only option was a buffet. Servers are the best!

Staff excellent

Best place to stay if you are flying!

Great hotel, great staff and very convenient

All was great except only place to have dinner was at Flights bar which is noisy

Great location for early flight.

Check-in was very slow, and the staff ignored our Marriott Bonvoy Elite status and made us wait in the regular line. Food was great at the restaurant though.

Convenient

The hotel is as I’ve known it for many years and is ideal for purpose The bar/restaurant have significantly fallen, quality and portions have fallen whilst the pricing has increased

Rooms were very clean and comfortable staff was amazing

The room feels like a cheap motel, but the price doesn’t reflect that!

Room spotless. Staff helped check us in and was very friendly & helpful.

All worked out great.

The best option for a quick stay in Houston right at the airport!

Clean and peaceful

Stayed under really trying weather related circumstances. We were pleasantly surprised: the room was comfortable and spotless. The check in , restaurant and especially the 5am valet were outstanding. Thank you!

My bonvoy # wasn't requested though

Great staff and clean rooms

convenient

Nice

Noise from next door room tv wasn’t addressed at 215 in morning and later at 3. When checking out manager didn’t care said he sent his security who didn’t hear it and he met his duty. Two other employees were laughing at us and tried to shrug it off as if they were laughing at a squeeze toy that said take a deep breath but was obviously directed at us. Worst customer experience and stay I have ever experienced. Will never stay there again.

Convenience and polite staff

Double beds too small for two, no extra blankets, asked to move tables at breakfast by staff

The room did not get cleaned on the 2nd night

Solid airport

Friendly staff, convenient within airport with tram, old hotel.

Only 1 of 2 rooms were in their system upon checking. Reception

The checkin and room were great. I could not use the computers and printers outside the office and in the office to print my boarding pass. I expect more from marriott than this.

good hotel

We were affected by the shut downs and it was impossible for them to understand, we had to pay for the night despite travel difficulties.

Clean room,comfortable bedding,staff were very helpful and friendly. Room service that evening was fast and the morning breakfast buffett was lovely

Staff was great and can’t beat the convenience of being at the airport.

Clean and convenient.

Noise. Noise. Noise.

Convenient for travelers with connections

Clean room & easy access.

Bar service was great. Food good. Rooms nice. Easy to get round to airport

Excellent staff in the restaurant and front desk!

I wouldnt suggest coming to this hotel especially if its at night. It took about one hour to check in because the staff were extremely uncoordinated. One of the staff looked like they were going to fall asleep, another staff member said, "Actually, there is only supposed to be one line." And switched all of us to her line, just for the previous line to be faster than her line! The other guests were complaining about the same things I am writing right now. For a hotel of such a luxury status, you'd think they'd have better customer service. It was so bad to the point other guests were saying I should've just slept at the terminal to save money. The room isn't bad, but thats the best I can say for this hotel. I dont recommend.

It is airport hotel, way overpriced and absolutely nothing special

I have booked the room for my returned trip from Outside the Continnetal USA the flight was delayed so could not make the connection flight, and had to sleep in Washington not in Houston, tried to get Expedia to do the reservation cancellation in time but Manager at The George Bush airport Hotel said could do it. Lost amount paid in the reservation, due to airline fault and Hotel not helping.

Excellent service!

Room was clean, bed comfortable. Nice break from a long international flight.

Clean room, nice staff, maze-like structure.

Was welcomed by the front desk, same young lady as last time great service by her as always

Did not have breakfast. Did have a quick bite last night and the Asian shrimp were too salty and overcooked

Room is very clean and staff are very professional,

Yes

Clean, tram to terminals on time.

Convenient to stay overnight for early morning flight

The lady at the flight restaurant was super nice and very professional I forgot to get her name she has very short hair

IT'S A LITTLE DATED...BUT ITS A BIG HOTEL...AMAZING HOW WE NEVER HEARD PLANES BEING RIGHT NEXT DOOR TO THE AIRPORT...ALL STAFF AWESOME! RESTURANT WAIT STAFF OUTSTANDING!!!!

Very quiet, clean and friendly staff

Great location and super staff

Restaurant staff were outstanding

Clean room, great location.

The staff was kind and the rooms were very clean.

I believe for the price they should have basic water wifi and amenities that you could find at any holiday inn or motel 6 I believe because of the proximity to the airport they believe you’d pay for any and everything little thing. The rooms are basic at best. Tons of Reno going on. The subway trains are constantly breaking down. Stuff broke and it feels like you’re staying in a construction site. 6 bucks for a bottle of water on a dusty tray in your room is dirty work and swatting fruit flies away as you eat in their lounge- dining area is not worth the high price of your stay. The staff was very nice so 3 stars for the overall experience five stars for their staff

Enjoyed being able to walk to airport directly from hotel. Very friendly staff in a clean environment. The breakfast was quick and delicious. Will use this hotel again if passing through.

I couldn’t get anyone on the phone at first for a tv issue. Then when I did, they were extremely rude, making it seem like it was my fault. Then when they sent their “engineer” up, as I was in bed in my underwear, He couldn’t figure out the tv either. So his response was to give me an additional remote. For $375 I think the tv should have a working remote. The new remote didn’t offer the other options that the old remote did, so we were limited on what we could watch. Besides that, wait staff was rude. No patrons were in the restaurant area, but for some reason it took 30 minutes for them not I give me a menu, and another 20 minutes to take my order. This is when I had just arrived. Avoid this place like the plague.

Great room, excelent staff

Very good. We were very happy about the convenience, the cleanness and the hospitality

Everybody was very nice at the front desk. Great place to stay if you were flying out early in the morning.

I love it!

All was great!

the way back to the elevators was very confusing.... we walked a lot to find the elevators to go to the lobby

Lame. There are no instructions on how to get from terminals to hotel. It took an awfully long time!!!!

Perfect airport hotel. Only let down is the gym is under construction.

It was probably a nice hotel until it changed ownership, but as it stands, the only attraction is proximity to the airport. Tiny rooms don't match descriptions (none of their King rooms have tubs). Threadbare carpet, beds are old and very soft. Menus in the rooms say copyright 2013, prices aren't up to date. No coffee for coffee maker. Many of the door opener buttons don't work. Just feels old and run-down.

Stayed here before our flight out of Houston. It was comfortable and the staff was very friendly and welcoming.

Very convenient for our overnight layover.

It is an airport hotel and it is still showing its 1970s age, I stayed here when I was a kid. Convenient for early morning flights and the old "Tron" tram is convenient

Excellent option when you miss an overnight connection.

You filling very welcome

The hotel is old and tired - and our bed was comfortable and the bedding was fresh and nice. The convenience is worth it when in transit but the elevators, signage, carpets etc are due for a major update.

The bar restaurant waiter was amazing and does a very good job!

The Marriott a George Bush was the best way we could have ended an extremely long day of travel. Our flight back into the US had been canceled after multiple delays. We were finally able to make it to Houston but then had to spend the night to catch a flight back home the following day. We were exhausted. The hotel was right there in the airport so no need to drive anywhere. The room was clean, bed was comfortable, and amenities were just right. We ate dinner at Flights. Our waiter, Michael, was a breath of fresh air- so friendly and welcoming. Food and drinks were great! The following morning it was an easy tram ride to our gate and departure! Just a perfect spot for our needs!

Connected to the airport!

Great spot if you are flying in or out of Houston GB airport. Connected to the airport via subway. Super easy. Great gym. Good service.

A little dated and smelly

WAS A QUICK LAST MINUTE GET AWAY WITH DAUGHTER. EVERYONE VERY SWEET & HELPFUL. THE ROOM WAS COMFORTABLE. THE FACT THAT WE WERE ABLE TO LEAVE OUR VEHICLE IN PARKING GARAGE WAS A BIG PLUS.

Very good

Clean and quiet

Amazing staff

We had a good quick stay. Service was great

Awesome

Our go to place when we fly love it

Overall our experience was positive, but the 1st room we were given smelled of mold. The front desk staff apologized and gave us another room which was fine.

Expedia reservation stated that roll away bed was free. Lady that checked me in insisted it was $20 despite me showing her my reservation which said it was free. Did not offer to assist me in anyway in resolving this and basically told me it was my problem and for me to figure it out with Expedia.

We arrived way later than expected. We weren’t expecting the friendly greetings and the willingness of the staff to help us that late but they took over our luggage and personally walked us to our room. It was hands down first class service. Will definitely be staying there again.

If you’re flying out of IAH, this hotel is perfect. The underground subway takes you straight to your terminal.

Great service in bar/restaurant. Very nice staff

The rain was a great rest for us after a long oversee travel day

No directions for how to get to the hotel from inside the airport. Tried to reach the operator/front desk 5 times, and got hung up on every time without a person actually answering my call. Front desk person was rude.

It seemed like nobody wanted to be there.

This is a very good location if you are transiting through Houston. Good beds, good staff, decent food and facilities.

Great place to stay

Great property

Great AirPort hotel!

Hotel was very accommodating and it was a short overnight stay however highly recommend staying here especially if you have an overnight in Houston.

Located within the airport. Very comfortable.

This was a great option for an overnight layover. The train doesn’t run after midnight just fyi.

The subway to the airport is extremely convenient. The rooms were clean and the beds were comfortable. Food was really good also. My only complaint is all of the road construction around the hotel but they can't help that.

Great staff and Convenient for early flight.

Was expensive but served its purpose.

The hotel is showing its age. Wall paper stained and peeling, dirty carpet with a stale smell. Checking was extremely slow, as they prioritize airline personnel over regular hotel guests. The hotel is in serious need of an upgrade.

Easy and free access to hotel via airport subway. Room was clean and comfortable and staff at front desk and lounge were friendly.

HAM can’t be beat for convenience! Although the tram and cosmetic condition are showing wear, it is always a predictable experience with layout easy to navigate and personnel friendly and helpful.

Everything was good except the construction around the airport.

I could hear the man on the room next door snoring all night😰

Location excellent

It was an okay stay. I requested a bathtub and didn’t get it. No cups in room . The best and only excellent thing I can say was the customer service. It was wonderful.

Can't beat the location and the bed was comfy.

For the amount we paid for the room and it did not come with a microwave is ridiculous. The bathroom was dirty. It had hair on the floor in the shower.

Booked hotel because its in the airport but signage is SO POOR that it took a local guide to find it. Been at many airport hotels but this is the worst one. Houston airport is also very inconvenient and just terrible for passengers. Wont come here again if I can help it.

Wonderful and attentive care!

Great breakf

Opening and shutting of doors.

Perfect hotel for a one night airport stay. Comfortable and the staff were super friendly. Easy access from the airport via the shuttle.

Nice airport

nice hotel

The closeness to the airport

RIDICULOUS PRICES for drinks, snacks, and other items in the "store" at the front desk; even higher than in the airport!

Quiet

Very comfortable place with outstanding customer service.

Decent hotel, nice room. Nothing special but serviceable.

Beautiful room, GREAT Dining options!

Free breakfast for club m

This was our second time staying at this hotel. The easy access to the airport was important to us. The staff was friendly and helpful.

Convenience of location in the airport.

None

Great save for missed flight connection albeit expensive.

Beautiful rooms & super convienant for next day flights. Luv it!

It was great!

So convenient to stay here when overnighting at airport. The rooms are good, nice restaurant with good food and can’t beat the ease of walking over to the airport. A little pricey but worth it for the convenience.

It sounded like there was a dumpster right outside our window. Thankfully, it was only accessed twice.

Suggestion for the restaurant Flights markup on the wine is pretty ridiculous. While I realize we have a choice not to drink it, they capitalize on a captured audience.

Excellent customer service

Check in was great. Service provided was above and beyond a typical check in.

It works very well

All nice but bathroom showers need upkeep don’t let caulking get bad

Basic airport hotel now overdue renovation. After travelling for 20 hours we just wanted somewhere to immediately crash and wake up next morning to start our holiday. The Marriott did that job! It is located in the airport itself and is one of the stops on the airport terminal train loop. Stay away from the buffet breakfast though, it was over-priced and didn’t taste great.

This is a tired property offering mediocre service. It lives exclusively on its location; if it weren't for that, it would likely not make it, considering the cost-to-value ratio. The food is a great example of that: poor quality, bland, and offensively expensive for what you are getting.

We have stayed here many times before. It is worth every penny for convenience, service, and hospitality.

You pay to have a hotel right in the airport. I am sure anyone reading this already knows that. As for the rest, it was what anyone reading this would expect--with one big exception. They make you pay over $16/day for an internet connection. Really? Yup, really!

Convenient location for a long layover at the airport. Hotel was clean and staff very friendly.

Being able to stay at airport when you have a layover.

Perfect location to spend the night after a long day traveling

Easy place to stay for a long layover

Yall have mice or something above room 2020… they did move us but the desk clerk at check out this morning was not toooo friendly … didn’t ask how our stay was or yall have a nice day… maybe work on that … internet only lasted for twelve ours .. we paid almost $24 for 24 hours and could not get it to work this morning before we left… we got maybe 10 hours of internet.. have stayed here before but might try somewhere else next time .. was returning from Alaska and we had stayed at 3 different places in Alaska and they had much better customer service

Stayed at this hotel because of its conveinant location being right at the airport.

Inside, good. Outside, bad. Construction equipment and materials cluttering all angles outside the window view. Great place to go the night before a super early flight, remember, no hotel's in the area offered shuttles to the airport before six AM.

The front desk staff were nice and helpful. The room was clean and extremely comfortable. The food in the Flights Restaurant was good and the waitress we had was great. Would definitely stay again.

Great!

Beautiful room, the Best Steak & Bread Pudding in my life. Great staff in both Hotel & Restraunt. New Favorite.

Very convenient location, room service choices are poor and the room service is terrible. A sense of entitlement was pervasive.