Homewood Suites by Hilton Houston-Westchase

Room was clean staff was very helpful

Very good

It looked like a apt False advertising there was no Jacuzzi and that was the main thing I wanted to get in

Very friendly, clean great breakfast 10 out 10

Great style of rooms instead of regular hotel rooms. Makes you feel like you're in a small apartment. I'll always book at one of these next time I travel.

Exceptional

From start, to finish, my experience was awesome. Christy and Shania, were the welcoming team I needed. This will not be a one time stay for me. Anytime I am in Houston, I will be booking here.

Very nice hotel for the price. Breakfast was great too. Will stay again.

Good

The breakfast could be better. I would definitely recommend adding pancakes or a pancake or waffle maker for the guest to use.

The pull-out sofa bed feel so worn out that it was totally uncomfortable to lie on it.

Very clean and neat ! Staff was very friendly i will be back !

Going through a reno so no dining area and pool was closed

Also shower was a continually dripping

Stay was good

First of all we were staying here because i was having surgery. Check in was easy! The frony desk ladies were very welcoming. They answered all our questions and were very helpful! The room was very clean and was exactly what we needed for my recovery. I would say a few other things in the kitchen would have been helpful. Measuring cups and spoons would have been helpful. We purchased Roku.remotes tobuse on both tvs. Extra blankets would have been helpful, but I know if we asked they would have brought one up. We arrived on a Wednesday, so the dinner they had was very welcoming

Didn’t like it

Clean room. Staff was great. Property very dated

Room was very clean, nice and welcoming staff.

Exceptional

I enjoy the stay in a great area and staff was very helpful and polite. The breakfast was overall great for the price of my stay a night. Just one thing gym only had one bike due to the repairs and remodeling the reason i stay for a good gym.

Amazing hotel very clean and comfortable

Everything outstanding except for bath tub. It dipped down in the middle. Very hard to stand in it.

Staff and Clean Room

Extremely smelly hallways. Needs a lot of work

The staff were nice There was no air conditioning in the halls, it was extremely hot. The ceiling in my hotel room looked like it was going to cave in at anytime.

The staff were nice There was no air conditioning in the halls, it was extremely hot. The ceiling in my hotel room looked like it was going to cave in at anytime.

Breakfast was nice, nothing special.

Breakfast was nice, nothing special.

The hotel is currently being renovated. However, everything went well and the a/c was the best we have had in a hotel in a LONG time.This is important to us, especially when staying in Houston.

Air conditioning stop in the middle of the night

Pleasant

Very good

Property was under construction. Furniture was as outdated. They gave us breakfast in a paper bag ( muffin, Apple and an egg sandwich). I forgot my toothbrush and they did not have any to provide so i had to order it from the CVS the next morning. Not a very pleasant experience. Staff were nice and helpful.

Sink faucet leaking towels were not put in room no do not disturb sign out had to get after second time at front desk that I asked for more 2 nd day gym was under construction at the time.

Breakfast was delicious! Plenty to park and felt safe

The breakfast was fresh but it started to get monotonous

loved the hotel. the staff was nice and the rooms were very clean and spacious. however we got our catalytic converter stolen in the parking lot directly in front of the hotel so the area isn’t the best.

Super quiet area, which I appreciated. Clean room.

Close to different restaurants Bathroom wasn’t big enough. Bathtub was rusted. Ran out of hand towels. Had to keep asking the staff for extra towels because they never added in new ones once that cleaned up. Gym was not open and breakfast was mid…

Exceptional

Close to different restaurants Bathroom wasn’t big enough. Bathtub was rusted. Ran out of hand towels. Had to keep asking the staff for extra towels because they never added in new ones once that cleaned up. Gym was not open and breakfast was mid…

Exceptional

The staff is INCREDIBLE. I have not encountered staff that nice at bigger hotels. The room wasnt top of the line but i would stay there again.

I loved the aesthetics!!

I loved the aesthetics!!

Exceptional

None of the amenities- pool, gym, breakfast buffet, etc. were available. My stay was for 11 nights. I only booked this location because it was a Hilton, for the amenities, and because the rating was above 8 on expedia. I'm SO disappointed in Expedia & Hilton. Renovations are great but they should have to be disclosed. I was on the 1st floor directly attached to the areas- hammers, saws and all. I requested to be relocated to another similar location (same rating, pool, room size, kitchen, etc.) that was NOT under construction with said amenities- even if further away and was told I could do that but no refund would be given for my remaining nights that were paid. It is FRAUD n should not be allowed. On my last day, a huge ROACH came crawling across the floor which I killed, took a pic of, & showed to the manager. Not a good experience at all & finding another place, last minute for around the same price was impossible. That was the only reason I did not take time from my vacation to move.

Big rooms and quiet. Very pet-friendly.

Didn’t eat it My room had roaches

Didn’t eat it My room had roaches

It was really clean and a safe and quiet place The phone in my room didn’t work and I could never connect to the WiFi even after going to first desk about it

It was really clean and a safe and quiet place The phone in my room didn’t work and I could never connect to the WiFi even after going to first desk about it

My kid was looking forward to go swimming in the indoor pool. But it wasn’t open.

HOTEL WAS DISGUSTING ROOM DIRTY TUN DIRTY WHOLE HOTEL WAS UNDER RENOVATTION NO CLEAN TOWELS NO AMENNITIES … I was I was told before check in hotel was under renovation

Good

The room had 2 TVs and a full kitchen. I reserved this room specifically in advance (1.5 weeks in advance), paying 100% in advance for a deluxe room with a king-size bed because we are with our baby. Upon arrival, we were upgraded to a room with a queen-size bed because they sold out all rooms. I had to sleep on one side all night and hold my 11-month-old baby so he wouldn't fall out of bed, and my husband had to sleep on the sofa with his feet on the armrest, as it's not designed for a full-size adult. There was mold on the wallpaper in the bathroom, and the tub was sealed with masking tape. Breakfast wasn't quite what I'd expected, but it wasn't too bad (Fried sausage, hash browns, oatmeal with water, cereal, pastries and omelettes are the main dishes).

Location The amenities that they advertise online, was unavailable due to renovations, but was not stated when booking and detail clean a little bit more

The breakfast was horrible, apple , muffins and jimmy dean sausage sandwich When renovations this should specify what accommodations wouldn’t be available such as hot breakfast, pool nor exercise room, & elevators

We couldn’t use the pool due to they are currently doing renovation . My sole purpose of booking a room at this hotel was for the pool. Also the bathtub in my suite was leaking water all over the floor. I had to use all the towels I had to try and clean up the water. There was so much water it had the carpet in the room wet .

Wonderful was very helpful when needing items.

The Gym was closed. I requested a room cleaning and new towels after the second night. They provided only towel for me and my family. They said their washing machines were broken. I said I was going to file a complaint with Hilton ad they then evicted me.

The hotel was under construction, but that happens. They had an alternate entrance, but everyone was very friendly. They didn't have their normal breakfast but made accommodations with what they could do. The only problem with the room is the carpet looked pretty bad. But everything else in the room was clean and tidy. Over all a fantastic lower price hotel.

This Hotel Lit Asl Non Smoking

Didn’t have pool for spring break for my kids to use No pool terrible communication false

The construction we had to go the long way every time due to the main lobby being closed.

Under remodeling bathroom has tap on the tub not worth pricing to what was offered

Traveled here from Missouri thinking that the stay would be how it is anytime we book with Homewood Suites and man was I wrong. There is no front desk or lobby area. They turned a room into the front office. no breakfast offered, no hot tub, no pool. That’s not even the half of it. Beds….TRASH!!! Housekeeping…..TRASH. They are supposed service your room every other day and the day they were supposed to come change towels and sheets they didn’t and when I called the “front desk” they said they would have housekeeping bring everything up to me. Knocks on the door and hands me a bag of towels and tells me to call the front desk for the sheets and she didn’t know anything about sheets @11:30am. Needless to say once we returned to the hotel after midnight to lay down no sheets were dropped off to the room how the front desk said

It sucked and horrible. I still have a pending transaction of 375 days n my bank account waiting on them to close out. Window fell off during stay, breakfast was a box of sausage bisques passed out to guest and had to pay again after running my card 5 times on an alt card cause the first card I used has an 375 hold that is still pending today. Worst stay in y life

The breakfast was not available as stated on the website.they said all they could offer was frozen jimmy Dean sandwiches. Up front and honest info about what is available to hotel guesses when arriving.

The door didn't have a lock sink was dirty shower had hair . Pillows smelt dirty towels stained room wasnt swept mold in the refrigerator room was it cooling.couldve been a better stay. I am a executive for housekeeping and housekeeping can do a better job....

Suite was spacious No pool No jacuzzi No lobby No real breakfast only grab and go bags Bathtub was concave uncomfortable to stand in. Bathroom Was extremely small bathroom door almost hits toilet when you open it. Have to shuffle around to open door.

Hotel starting renovations. New lobby being built. Rooms showing age and lack of maintenance. Instead of new towel’s they left wash clothes.

Hotel starting renovations. New lobby being built. Rooms showing age and lack of maintenance. Instead of new towel’s they left wash clothes.

The property is under renovation. It’s very limited services. Much lower than the expectation of Homewood Suites.

The property is under renovation. It’s very limited services. Much lower than the expectation of Homewood Suites.

Unfortunately, I found out at check-in that the lobby was under construction. I was never told that the full buffet breakfast that was supposed to be included with my stay was only a grab and go Jimmy Dean sausage biscuit that needed to be warmed up and a muffin. We were a party of 8 who booked two of the two bedroom suites. The rooms were very clean but extremely outdated with soiled chairs and a ripped headboard in one of our rooms. Looks like a dog ripped it. The front desk person (Shania) was apologetic about the fact that we were not told at check-in about the construction and the poor breakfast set-up. My grandchildren were so looking forward to making their own waffles and did not care for a sausage biscuit. Seems like this hotel chain should have offered breakfast accomodations at a sister hotel nearby or a voucher for breakfast out.

Unfortunately, I found out at check-in that the lobby was under construction. I was never told that the full buffet breakfast that was supposed to be included with my stay was only a grab and go Jimmy Dean sausage biscuit that needed to be warmed up and a muffin. We were a party of 8 who booked two of the two bedroom suites. The rooms were very clean but extremely outdated with soiled chairs and a ripped headboard in one of our rooms. Looks like a dog ripped it. The front desk person (Shania) was apologetic about the fact that we were not told at check-in about the construction and the poor breakfast set-up. My grandchildren were so looking forward to making their own waffles and did not care for a sausage biscuit. Seems like this hotel chain should have offered breakfast accomodations at a sister hotel nearby or a voucher for breakfast out.

The room was terrible stains on all pillows floors everywhere had trash did not stay even one minute want to start a refund process

The room was terrible stains on all pillows floors everywhere had trash did not stay even one minute want to start a refund process

Should have been advised about renovation. Horrible experience

Needs renovation

Needs renovation

I liked everything about it. Location, breakfast options, room size.

I love it thanks Could not get WiFi

Friendly staff. Indoor pool, basketball court for the kids. Nothing everything was phenomenal

False advertising! Free breakfast? A brown paper bag with pop tarts and an egg sandwich that was supposed to be frozen until serving time sitting in a crappy make shift room during construction! An indoor pool? No just a room to stock paint supplies! So glad it was a business trip and my kids didn't have to deal with the disappointment s ! You should be ashamed!

False advertising! Free breakfast? A brown paper bag with pop tarts and an egg sandwich that was supposed to be frozen until serving time sitting in a crappy make shift room during construction! An indoor pool? No just a room to stock paint supplies! So glad it was a business trip and my kids didn't have to deal with the disappointment s ! You should be ashamed!

The lobby was under construction therfore was no breskfast buffet. It was only a grab and go and there was not enough

The lobby was under construction therfore was no breskfast buffet. It was only a grab and go and there was not enough

Keyless entry was fast and efficient. Room was clean and bed was very comfortable. Nothing

Location Very old dirty furniture, smiley carpets, leaking bathrooms. Old screens. Slow internet.

It couldve used some more fruit, but good overall

It couldve used some more fruit, but good overall

The breakfast was hot and fresh. I was able to do late check out which helped a lot. Easy parking and hotel staff was quick and efficient. My body sank in that bed and I was SO relaxed. Very nice. Totally coming back

The breakfast was hot and fresh. I was able to do late check out which helped a lot. Easy parking and hotel staff was quick and efficient. My body sank in that bed and I was SO relaxed. Very nice. Totally coming back

Clean room and friendly staff. Older hotel and Had a lot of construction at time of our stay.

Clean room and friendly staff. Older hotel and Had a lot of construction at time of our stay.

Public spaces were clean and in very good condition. Breakfast was good. Room was clean but the room condition was a little tired and could use an update

Public spaces were clean and in very good condition. Breakfast was good. Room was clean but the room condition was a little tired and could use an update

Everything is ok very good except the bathtub is old, It has fallen yellow

Everything is ok very good except the bathtub is old, It has fallen yellow

Older hotel. Rooms need a lot of updates. Room clean. Staff was very friendly. I will not stay again though.

Older hotel. Rooms need a lot of updates. Room clean. Staff was very friendly. I will not stay again though.

Hotel property was fine as was the room. The amenities have substantially been reduced since the last time we stayed here. Hot chocolate has been removed from service bar. The coffee in-room is abysmal. And the breakfast has been GREATLY reduced. Gone are the waffle station, yogurt, and orange juice. Basically the bulk of my usual breakfast. On Saturday the hot service basically had just scrambled eggs, sausage and potatoes. The Sunday service had eggs, a mostly empty tray of carnitas meat (maybe two scoops left in it), hash browns and an empty tray that used to hold bacon. An hour before breakfast service was over, the service staff said they would not put out any more food. 9a and you got whatever was left over. And the quality was poor. We used to love the breakfast here. Now it's pitiful. I ended up going elsewhere off property to get a decent breakfast. We make a trip to Houston annually and this was a regular stay for us. We're looking elsewhere next year.

Hotel property was fine as was the room. The amenities have substantially been reduced since the last time we stayed here. Hot chocolate has been removed from service bar. The coffee in-room is abysmal. And the breakfast has been GREATLY reduced. Gone are the waffle station, yogurt, and orange juice. Basically the bulk of my usual breakfast. On Saturday the hot service basically had just scrambled eggs, sausage and potatoes. The Sunday service had eggs, a mostly empty tray of carnitas meat (maybe two scoops left in it), hash browns and an empty tray that used to hold bacon. An hour before breakfast service was over, the service staff said they would not put out any more food. 9a and you got whatever was left over. And the quality was poor. We used to love the breakfast here. Now it's pitiful. I ended up going elsewhere off property to get a decent breakfast. We make a trip to Houston annually and this was a regular stay for us. We're looking elsewhere next year.

Front desk staff was friendly, but room smelled stale , toilet in bathroom hardly flushed , this hotel just seems outdated, breakfast was mediocre …it was very quiet though … I travel a lot and I don’t think I’ll come back to this location .

Front desk staff was friendly, but room smelled stale , toilet in bathroom hardly flushed , this hotel just seems outdated, breakfast was mediocre …it was very quiet though … I travel a lot and I don’t think I’ll come back to this location .

Room is very sizable. Staff are very friendly. Convenient location.

Room is very sizable. Staff are very friendly. Convenient location.

Courteous staff, comfortable accommodations, good breakfast

Courteous staff, comfortable accommodations, good breakfast

clean room

clean room

It was good the tortillas are an excellent touch.

It was good the tortillas are an excellent touch.

Good food, they did not run out like a lot of places.

Good food, they did not run out like a lot of places.

Great

Great

The room was little outdated, single sitting coutch had some stains.

The room was little outdated, single sitting coutch had some stains.

Staff was not friendly. They dont acknowledge you when you come in and out. The lady that did breakfast yelled at me for using the same serving spoon. It was my fault but you can address things without yelling at your guests. I reported an issue with front desk about stained pillow and you can tell he didnt care.

Staff was not friendly. They dont acknowledge you when you come in and out. The lady that did breakfast yelled at me for using the same serving spoon. It was my fault but you can address things without yelling at your guests. I reported an issue with front desk about stained pillow and you can tell he didnt care.

Clean rooms

Clean rooms

Room was clean but the pull-out sofa mattress definitely needed replacing. Front desk staff very helpful and efficient. Love the chocolate chip cookies.

Room was clean but the pull-out sofa mattress definitely needed replacing. Front desk staff very helpful and efficient. Love the chocolate chip cookies.

Close to medical facility

Close to medical facility

The shower was horrible water was filling up in the tub and the hot tub was not hot the towels and wash cloth was rough and old and the toilet paper was like sand paper it was definitely a no frill hotel and they have the nerve not to give you complementary water because I was not staying for more than one night so I have to buy a bottle of water for four dollars. I have never heard of that in my life, I feel like as long as you’re staying at the hotel you should have the right to a bottle of water for free, but because I was only spending one night I was not allowed a bottle of water I had to pay for it. This is the worst hotel I’ve ever stayed in. The price was good, but that was all I do not recommend this hotel.

The shower was horrible water was filling up in the tub and the hot tub was not hot the towels and wash cloth was rough and old and the toilet paper was like sand paper it was definitely a no frill hotel and they have the nerve not to give you complementary water because I was not staying for more than one night so I have to buy a bottle of water for four dollars. I have never heard of that in my life, I feel like as long as you’re staying at the hotel you should have the right to a bottle of water for free, but because I was only spending one night I was not allowed a bottle of water I had to pay for it. This is the worst hotel I’ve ever stayed in. The price was good, but that was all I do not recommend this hotel.

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Roaches in room; pool area about 100 degrees and not ventilated (very strong chlorine smell); bad odor in guest hallways. Staff was very courteous and helpful. The hotel needs some TLC, some serious bug spray, and some reno in the pool area.

Roaches in room; pool area about 100 degrees and not ventilated (very strong chlorine smell); bad odor in guest hallways. Staff was very courteous and helpful. The hotel needs some TLC, some serious bug spray, and some reno in the pool area.

I stayed two times and there was soap by the sink that was inconvenient. The second time there was no soap in the room at all. There also no eating utensils in the room. Other than those things it was good and I enjoyed my stay.

I stayed two times and there was soap by the sink that was inconvenient. The second time there was no soap in the room at all. There also no eating utensils in the room. Other than those things it was good and I enjoyed my stay.

Everything was good overall. Just disappointed that treadmill was not working. There needs to be a repair done the floor was separating from the base board. Please fix the air conditioning in the lobby.

Everything was good overall. Just disappointed that treadmill was not working. There needs to be a repair done the floor was separating from the base board. Please fix the air conditioning in the lobby.

Our room was nice. The noise from upstairs and our neighbors were heard but not the worst. The bed wasn't all that comfortable but the pillows were good. The breakfast was delicious and the staff was friendly. Being able to have/make meals in our room was definitely a plus. Couldn't enjoy the pool bc the chlorine was overwhelming and burning our eyes. But overall we had a good stay

Our room was nice. The noise from upstairs and our neighbors were heard but not the worst. The bed wasn't all that comfortable but the pillows were good. The breakfast was delicious and the staff was friendly. Being able to have/make meals in our room was definitely a plus. Couldn't enjoy the pool bc the chlorine was overwhelming and burning our eyes. But overall we had a good stay

Clean room, friendly staff, and a convenient location. Everything was smooth and comfortable—would definitely stay again! Let me know if you want one more casual, formal, or specific to any detail like the breakfast, service, or view.

Clean room, friendly staff, and a convenient location. Everything was smooth and comfortable—would definitely stay again! Let me know if you want one more casual, formal, or specific to any detail like the breakfast, service, or view.

Easy to get to and parking was not a mess.

Easy to get to and parking was not a mess.

The suites were very large and beds very comfortable. Especially liked the large refrigerator. We stayed 2 nights. Breakfast was not as good as expected. Would have liked to have waffle maker and cereal options. The cookies in the afternoon were a nice surprise. Will definitely stay here again as it is close to family. All in all, we enjoyed our stay here and would recommend this hotel.

The suites were very large and beds very comfortable. Especially liked the large refrigerator. We stayed 2 nights. Breakfast was not as good as expected. Would have liked to have waffle maker and cereal options. The cookies in the afternoon were a nice surprise. Will definitely stay here again as it is close to family. All in all, we enjoyed our stay here and would recommend this hotel.

It was great

It was great

The only issue was there wasn't enough washcloths or towels given, and when asked we had to wait for them to be washed.

The only issue was there wasn't enough washcloths or towels given, and when asked we had to wait for them to be washed.

My room smelled of cigarettes and the tv inside the bedroom did not work. Housekeeping did not come to pickup trash or ask if new towels were needed. The shampoo bottle was empty and I did not receive a new one when requested.

My room smelled of cigarettes and the tv inside the bedroom did not work. Housekeeping did not come to pickup trash or ask if new towels were needed. The shampoo bottle was empty and I did not receive a new one when requested.

Best out office

Best out office

We weren’t in the room much but to sleep and shower… Breakfast was okay not worth waking up over sadly. And we stayed for 4day after 1day they cleaned our room took our towels from our room and didn’t replace them. We asked for towels every day after and was told there in the washer or the dry but was never given another bc now they were full capacity and have a towel shortage. We ended up buying some from Walmart. I love Homewood hotels in general especially bc of there amenities but probably wouldn’t stay at this location again.

We weren’t in the room much but to sleep and shower… Breakfast was okay not worth waking up over sadly. And we stayed for 4day after 1day they cleaned our room took our towels from our room and didn’t replace them. We asked for towels every day after and was told there in the washer or the dry but was never given another bc now they were full capacity and have a towel shortage. We ended up buying some from Walmart. I love Homewood hotels in general especially bc of there amenities but probably wouldn’t stay at this location again.

The beds were comfortable and the room was quiet. Upon arrival we were early and asked to check in early around 12. The staff stated that house keeping was cleaning rooms and getting them ready and would call me when the room was ready due to me being a valued Hilton member. Check in is at 3pm and I never received a call before hand stating my room was ready. We waited until check in time and came and checked in and the room was still not ready. My party of 6 had to wait in the lobby for over and hour with 4 other families who’s room was not ready as well. This stay was not timely or professional. We had a 13 hour drive and just wanted to unpack and relax!

The beds were comfortable and the room was quiet. Upon arrival we were early and asked to check in early around 12. The staff stated that house keeping was cleaning rooms and getting them ready and would call me when the room was ready due to me being a valued Hilton member. Check in is at 3pm and I never received a call before hand stating my room was ready. We waited until check in time and came and checked in and the room was still not ready. My party of 6 had to wait in the lobby for over and hour with 4 other families who’s room was not ready as well. This stay was not timely or professional. We had a 13 hour drive and just wanted to unpack and relax!

Minor repair. Ants to window sill. Breakfast was not refilled after 0935 approximately The front desk Annie/betty , I apologize for the forgetfulness of the name , she was there when we came back from a late dinner and when we went to eat breakfast. She still had a pleasant conversation and a smile. I would be very tired. She deserves a raise and / or a promotion. Not many will be that way. She made the checking in and out easy. That makes a person want to return

Minor repair. Ants to window sill. Breakfast was not refilled after 0935 approximately The front desk Annie/betty , I apologize for the forgetfulness of the name , she was there when we came back from a late dinner and when we went to eat breakfast. She still had a pleasant conversation and a smile. I would be very tired. She deserves a raise and / or a promotion. Not many will be that way. She made the checking in and out easy. That makes a person want to return

Homewood suites by hilton has become my new favorite home away from home. Me and my kids enjoyed the king suite.

Homewood suites by hilton has become my new favorite home away from home. Me and my kids enjoyed the king suite.

Breakfast was average at best overall very dim average property Not recommended

Breakfast was average at best overall very dim average property Not recommended

Extremely helpful staff, and they remembered me. Hotel room was always fantastic, and nice and clean, kitchenette and bathroom. Will definitely be my go-to here again when I'm in Houston.

Extremely helpful staff, and they remembered me. Hotel room was always fantastic, and nice and clean, kitchenette and bathroom. Will definitely be my go-to here again when I'm in Houston.

Excellent location

Excellent location

Every thing was incredible the food at the breakfast buffet it was amazing

Every thing was incredible the food at the breakfast buffet it was amazing

Very good location and friendly staff. The lobby smelled of mold when we first got there but the room was fine.

Very good location and friendly staff. The lobby smelled of mold when we first got there but the room was fine.

Wonderful two bedroom suite

Wonderful two bedroom suite

The stay was amazing. No complaints or concerns regarding the property itself. Breakfast was enjoyable and the room service was excellent. Would stay here again!

The stay was amazing. No complaints or concerns regarding the property itself. Breakfast was enjoyable and the room service was excellent. Would stay here again!

The serenity of has kept me coming back for over 15 years

The serenity of has kept me coming back for over 15 years

staff is remarkable with very friendly attutude. Breakfast was exceptional.

staff is remarkable with very friendly attutude. Breakfast was exceptional.

It was price friendly, clean, and convenient. We enjoyed our stay and will be back.

It was price friendly, clean, and convenient. We enjoyed our stay and will be back.

The only complaint is that hotel’s equipments are too old such as Air conditioning, machine is so loud while running, and temperature was not match the degree I set up. There was no cool air at daytime when outside temperature was hot. Shower rooms are old too, drain pipe was clogged and shower head could not be able to adjust. Pool and Gym room were too small.

The only complaint is that hotel’s equipments are too old such as Air conditioning, machine is so loud while running, and temperature was not match the degree I set up. There was no cool air at daytime when outside temperature was hot. Shower rooms are old too, drain pipe was clogged and shower head could not be able to adjust. Pool and Gym room were too small.

It’s a great property and was very convenient for us. However it’s time for some furniture upgrades. I would recommend this property and would stay again.

It’s a great property and was very convenient for us. However it’s time for some furniture upgrades. I would recommend this property and would stay again.

The continental breakfast was one of the worst I have experienced in my travels. No waffles, no pancakes, no choices of juices, milk a day from expiring, eggs not real, cereal was not the freshest, no fruit. Overall two thumbs down.

The continental breakfast was one of the worst I have experienced in my travels. No waffles, no pancakes, no choices of juices, milk a day from expiring, eggs not real, cereal was not the freshest, no fruit. Overall two thumbs down.

There were no sheets for the sofa bed when we arrived, so we had to call and get them. But there was only one member on staff that evening, so we had to go down to the desk to get them. There weren't enough towels for the 3 of us. We had asked for 4 extra pillows and were told, "We only have 2." Do they only have exactly enough pillows and towels to stock the rooms and no extras? As I said, it was very average. The employees were kind and helpful. I blame the facility for any shortcomings.

There were no sheets for the sofa bed when we arrived, so we had to call and get them. But there was only one member on staff that evening, so we had to go down to the desk to get them. There weren't enough towels for the 3 of us. We had asked for 4 extra pillows and were told, "We only have 2." Do they only have exactly enough pillows and towels to stock the rooms and no extras? As I said, it was very average. The employees were kind and helpful. I blame the facility for any shortcomings.

I did not stay in the hotel and they made me move to another hotel. I want compensation. Waiting for your reply.

I did not stay in the hotel and they made me move to another hotel. I want compensation. Waiting for your reply.

Everything was good

Everything was good

Clean, quaet, good thing pillow helps me to sleep better.

Clean, quaet, good thing pillow helps me to sleep better.

Great property

Great property

Rooms very clean suite was very accommodating met every need and some

Rooms very clean suite was very accommodating met every need and some

Amazing stay. Very clean.

Amazing stay. Very clean.

Hotel was great except the ceiling and vents that were dirty. we had an emergency and arrived late and I was assured everything was fine, we stayed only one night. I was never told i was checked in, and then I was told after check out I would receive a refund because we only stayed one night, we even tried to extend and we couldn't. After 2 weeks of going back and forth and being told i was going to be contacted and never was i was told i was denied my refund because they took it upon themselves to check me in instead of changing the dates as I was told. I never have had problems with Hilton Hotels as a member, this was my first time but I will not stay here again, but best believe I will fight this.

Absolutely recommended

Bad

Good

I was skeptical about this place before booking because it looked outdated. It does need updating and repairs to ceiling in hallways. I stayed 2 nights on the 2nd floor and I loved my room! It had everything I needed.. Oh yeah there’s a $50 holding fee but I received it back the same day after checking out… Truthfully, I would stay here again. I used all amenities that were available.. Also, the front desk employee (Jose) was very nice and accommodating to all guest….If I ever come to Houston again, I’ll definitely book here .

I love this place. It is always nice and clean and I love the breakfast.

The hotel staff was so friendly. Everyone was nice and accommodating. Free parking and a pool. Unfortunately the hot tub was extremely dirty and not functional during the holiday. I would have loved to have been able to use that amenity.

Typical homewood suites hotel. The staff was friendly. The hotel was showing its age and is due a refresh but was clean.

Breakfast was good. Not located in an area that has easy access. Hotel needs some updates as the ceiling was falling down in the dining area. Rooms are large but needs some updating as well. Sofa bed mattress definitely needs deep cleaning and they are thin.

I didn't sleep there,please put my money in to my account and thanks

Did not feel safe here, low water pressure in the bathroom sink. People are allowed to bring their big dogs in the lobby and I think that's a safety risk depending on the temperament of the dog and the behavior of the owner.

My home in Houston for about 2 decades

Ppl

Perfect location .

This property was clean and located to everything you need.

The hallways smelled like someone was vaping or smoking in the rooms. We requested extra towels, never delivered. It was noisy in the lobby area, people had parties in the dining room, they brought their own food, people screaming on the phone. The pool looked dirty. There's room to improve, location was conveniently close to the highway.

Convenient location. Parking needs to be safer because no secured gate. Condition of the room need to be upgraded a bit (toilet need to be fixed --- not flushing, shampoo container on the wall fell down).

Did not the room that I paid for! Smoking, mold and bad smell!

Good stay

This hotel has been home to me in Houston for almost 20 years now.

General are good But vent hook in toilet make too much noise, no hand shampoo

It was a good stay

The room was awesome, way more than I expected. The staff was friendly and courteous. The breakfast area was under staffed. The lady was definitely trying her best to keep up with the crowd. Staying at other Homewood Suites has been a little different, way more luxurious breakfasts, but overall it was good.

Toilet was leaking

I really appreciate the staffs are so friendly and helpful. Thank you so much.

It was for my bestie’s birthday and it was not as modern as I expected but it was ok for a few hours. The price didn’t reflect the room.

Excellent value and service

Love this hotel. Thank you.

My room was fair, had a musty smell and was due for an uodate. The breakfast however was excellent. We are done with Hiltons. Never again. Going back to Marriot’s.

Bedbugs in the room next door to me. Did not offer any compensation for this. Room was cleaned only every other day. Very Poor!! Felt Dirty. Never again!!!

Room had several broken or bad repairs and breakfast was terrible. Just cereal, old fruit and some bread.

Very friendly staff who helped us with everything we need, the room was great, great breakfast, highly recommended.

The Spa and heated pool

Quiet

I love it.. as for breakfast it was ok don’t have a lot to pick from at all and hash browns seemed to be mushy inside

Very good cleane

Great place except there were ants on the windowsill in the bedroom. Aside from that it was fine.

Love everything about this hotel, thank you.

After a 4 hrs road trip in the over 100 degree weather, we arrived an hour earlier than the check-in time. The front desk staff was very understanding and checked to see if our room is available and kindly let us check in a bit earlier. Really appreciate the humanity and the professional attitude of the front desk staff.

property was nice and clean.

n/a

Less than ordinary Dirty sofa mattress there is extra pillows and bed sheets without blanket No bottles of water I was surprised to see it as Hilton brand

It was comfortable

The hotel was clean overall. Uhm the toilet in our room was a little messed up. The seat would come up with us when we would get off it. Other than that, no complaints really. The room was comfortable.

I also liked that I was able to check in at 10 pm.

The property had easy access to freeway and the condition of hotel was equal to the pictures viewed before hand.

The overall atay was ok. Not the best Hilton property that I have stayed in. Did not have pillows for the pull out sofa. Did not work to get any qnd I was definitely disappointed in that fact. Pillows are readily availble to purchase anywhere. Apolgizing does nit make the situation better. If there is a problem, work diligently to fix it.

I like the size of the suite and the convenience of having a kitchen and sitting room.

The staff is nice. My room was clean. The hotel itself need some serious updating. Getting off the elevator and being smacked in the face with the smell of the trash cans in the hallways was awful and very unpleasant.

We checked in late at night due to flight delay. However the toilet did not flushable and overflow to the floors. Contact Front desk and she did not help but passed rubber plunger for us to do and clean up water overflowed.

It was just a night. I wish more but maybe next time. It felt like being home. Both room sections have big TV's. The Kitchen was perfect.

Superb location, great staff, comfortable accommodation do contribute in making this place a top-notch hotel.

I found myself perplexed by this hotel was rated as fabulous. It is a good hotel at best, they were a number of things that were lacking. The tub in the room needed to be resurfaced, the tile was older, amenities were older, amenities in the kitchen or cheap and base. The front desk staff had also a lot to be desired. They weren’t exceptionally friendly or helpful and even though it was a holiday, they refuse to give any allowance on even 30 minutes of late check out after the holiday. The breakfast was OK, but definitely not fabulous. The eggs were from a mix, the bacon from a premade box, and it wasn’t a fabulous hotel in anyway. Overall, I would give it a good stay. I hope baby