Holiday Inn Express & Suites Houston NW/Beltway 8 West Road by IHG

The hotel was clean. The breakfast was delicious. The pool was clean.

The amenities were fantastic and made the stay even more enjoyable. From check-in to check-out, everything exceeded my expectations. I would definitely stay here again and highly recommend it to anyone looking for a comfortable and convenient place to stay.

The amenities were fantastic and made the stay even more enjoyable. From check-in to check-out, everything exceeded my expectations. I would definitely stay here again and highly recommend it to anyone looking for a comfortable and convenient place to stay.

Great place

Great for a family.

Front desk personnel very nice room clean but chair dirty with big stains talk to lady in front desk she give me a different room

Looks clean, smells clean and the staff is very accommodating plus shower water pressure is awesome.

Clean room , friendly staff, nice outdoor pool

Pool was closed as the health department had to verify.

Great location

Nice

This hotel need new update. Bed sheets are dirty, some have stains on them. Bathtub drains very slow. Towers are bad. The got very good price on this hotel but for cleanliness is terrible.

Great rooms and very good staff loved it

Clean and relatively quiet during the week. Quite busy on weekends . Breakfast was good.

Clean room friendly staff

I was pleasantly surprised for the price and what I received. I assumed because of the price the hotel would be standard, but everything about my stay, I thoroughly enjoyed to include full course breakfast. I definitely would stay there again in the future.

When I walked into the room, smelled and felt damp in room 105. The hotel was fully booked so changing rooms was not an option. The air conditioning helped some but not much. It was a short stay and didn’t stay in the room much only just to sleep, so managed. In the middle of the night can hear water running down the walls in bathroom and dripping in room wall near bed. Staff was nice when checking in. I didn’t have much interaction with staff. Rooms were clean and all appliances worked.

The sofa bed had not been cleaned and had old bedding still on it from a previous stay honestly pretty upsetting considering I like everything else. Staff is nice and location too.

It was a great stay

Everything was great, the stay, services and breakfast. Nothing was difficult when we arrived!!

Exceptional

Exceptional

Desayuno variado, lo unico negativo es que la pool no estaba disponible para el disfrute de los huéspedes

place was awful and they overcharged my card

Room was spacious and clean. For my wife, the bed was a little HIGH off the floor, but she is short and sweet. Breakfast was excellent!

Didn’t clean the room, did not say the room wouldn’t be cleaned so we were expecting house keeping. Only provided 2 towels for 4 people I asked for extra towels the next day before we left for the day and they didn’t bring them to the room. We had to go back down to get them and wait for them.

Very nice and clean room and bathroom. Parking included and easy. Breakfast was standard.

Only bad thing was the pool was closed. I was looking forward to use the pool with my kids.

Good affordable place to stay

Staff was very friendly! Room was clean, fresh, and smelled good! Building and rooms were up to date! They shower was great!! Breakfast has good choices and was good! Pool was nice! My kids & I enjoyed it very much!

Me he hospedado en dos ocasiones y en ambas la piscina no estaba disponible. Es el único detalle

I recommend this hotel

Very clean, very nice, breakfast was awesome, I had a wonderful stay!

Good stay

The Bed was awesome! We was too far away from the activities we had planned.

Very good

Superb

Clean and friendly environment

Es muy bueno todo el sevicio

Very good

Exceptional

Clean location and helpful staff

Didn't eat breakfast; but, noticed many guests gathered in breakfast room and enjoying the food. Didn't see connection for cell phone adapters without full electric plug. Otherwise, very clean, quiet, and comfortable.

Good

Exceptional

It was clean, staff was nice. It met my expectations for a one night stay to rest.

Staff was great. Hotel was clean. Breakfast was very good

Very good

Awesome breakfast, clean rooms, friendly staff and competitive pricing. Can't ask for more!

Love this hotel and definitely be back. Love how hot the water from shower gets as well! Breakfast was ok. They had waffles and scrambled eggs ( then on weekends they also had sausage). Definitely be back .

The Price and the friendliness of the employees!

The noise in the hallway when you are trying to sleep

Clean and friendly staff.

Location, cleanliness, comfortable, breakfast was amazing, staff was very respectful and friendly There was nothing to complain about besides the pool not being open at the time due to it needed to be inspected everything is was amazing

Yes

Superb

Everything

It was basic and met all the standard stuff so no complains The overall ambience is wearing out, and needs renovations at the earliest.

The room was very clean, the front staff was nice, but confused because the room i entered was still occupied, they were helpful and got me another room, unfortunately we were not able to use the pool, not sure why. They also had to replace the fridge it was broken, hairdryer did not work, the breakfast lady, very rude. Breakfast was good, but the lady was not very friendly when asking for something. Overall stay was good.

Passable

Very good

The overall ambience is wearing out, and needs renovations at the earliest.

Clean Pool not being open

Pool not being open

Exceptional

Very good

Excellent location for where I was visiting, cute for the price, lots of parking despite being sold out for the night. The pool wasn’t open but there had just been a storm.

The pool wasn’t open but there had just been a storm.

Very good

We liked: 1. The cleanliness 2. Friendly staff 3. The breakfast and coffee 4. The price Some maintenance things, but they had people working in different locations to fix some of those. Overall, a place worth staying. I would stay here again.

The stay was perfect

Great

breakfast was good, but needs more; need to serve grits. Not enough parking

breakfast was good, but needs more; need to serve grits. Not enough parking

C

Friendly staff, room cleanliness. Slept so comfortable. N/A

Friendly staff, room cleanliness. Slept so comfortable. N/A

Very clean rooms they patrol the property I saw some kids outside throwing rocks and hit another persons car

Very clean rooms they patrol the property I saw some kids outside throwing rocks and hit another persons car

Pool was closed

Fast service Pool was closed

Exceptional

Rooms were very clean and nice. The overall vibe was nice. Breakfast was on point. Just need better lighting in the bathrooms.

Breakfast was a full hearty self-serve Buffett. You could be a full big back if you desired, plus it was such a great variety that any special diet could be adhered to. Example: Fresh fruit for vegetarians; eggs, milk, sausage and turkey sausage for protein diets; and all the carbohydrates you could dream of. The warmed buttery cinnamon rolls were the best!!

Room Service didn't have enough towels for my room.

Would stay again. 👍

The room was clean, but the ice maker and pool was out of service. The room lock had to be reset because the battery went out. It was very

Excellent service all the way around!

Breakfast Pool and spa were down and glass in door hole was missing allowing people from the hallway to see in my room directly All wall sockets were loose and wouldn’t work All floors but the 2 nd floor had no ice

Good price for comfort level. Great towels! Pool was not open.

.

Returning loved everything...cleanliness most of all...Didn't get to try the breakfast next time..

It was cool

Breakfast was fresh. Staff was friendly. Property was clean

Yes

Staff very friendly and helpful. The beds super comfortable

Clean room nice staff no complaints

Clean rooms, staff was great & friendly! Easy to find, and felt safe & secured.

Hotel was very nice and updated. Rooms were very clean. Staff was very professional, breakfast was fresh and good. Will definitely recommendvthis hotel. The reviews speak for themselves.

The front desk staff was great. But the hotel needs a whole new crew of cleaners.

Was clean, breakfast looked complete though I only had coffee since we had plans. Pool was not open weekend we stayed so could not review that.

Get to breakfast early but it was very good. The staff was very friendly and respectful. Smiles

Very rude

Great location with easy access to nearby attractions. The room was clean and comfortable, and the staff were very friendly and welcoming. The TV cable in the room was not working, so the kids had to go to the dining area to watch cartoons. I recommend checking the TV before guest check-in. During breakfast, there was no refill for pancake batter, which the kids really enjoy, and despite several requests, no refill was provided. Management should address these small concerns more effectively to improve the guest experience.

The is a very clean place to stay. However, please use the products available in the restroom with caution. The Dove Shampoo and Conditioner broke my Husbands forehead out and my daugters neck, along with her ear and shoulder and she has never had a reaction to any Dove product before. Bring your soap and hair products when you stay.

Nice hotel, clean room and nice staff

Breakfast was soooo goood!!! Very kind stuff!

Was just fine

I travel to Houston often and stay at either this hotel or the one close by. It’s nice to see familiar faces at the front desk and also be recognized by them upon arrival. The room was the perfect temp when I walked in (nice and cold) so I didn’t have to adjust thermostat and wait for it to cool down. All lamps had bulbs so it was nice to be able to turn all on for brightness. The property and room were great but I only wish the bathroom was a little brighter. There are dim lamps on each side of mirror and one overhead in shower. Hard to apply makeup on with bad lighting. Perhaps changing mirrors to LED bathroom mirror with lights. Just a suggestion. And this is to no fault to property but guests who allow their teens to run up and down hallways at 230a and bang on walls to the beat of the music. Literally jumped out of my skin as I thought it was gunshots as I was sleeping so good.

The pool was closed ? and my family was very much looking forward to it

Clean room and really good staff

Breakfast okay decor was nice. Loved the extras in the restroom The bed was kinda hard. Woke up in pain. The apple juice and orange juice was watered down.

Breakfast spread was limited

I'm a Hilton Honors member but I would stay here again.

The room was clean and the bed was very comfy. The shower was strong with different settings . The only issue I experienced was the hot water in the washbasin faucet . It was lukewarm and not hot . Breakfast was sumptuous with plenty of choices . There was omelette, sausages , biscuits ( that more like a bun ) , muffins , cinnamon rolls , apple , bananas. Coffee was nice and hot and everything was plenty . All in all a very comfortable stay !

My daughter have brain cancer the beds were up high hard for her to get in although they were sold out of rooms they offer all the assistance to help me and I really appreciate it Nothing at all

Staff wonderful Room was Exelent !!

Didn’t use the pool but everything else was fine

Staff was friendly and helpful.

Clean and great staff

Great breakfast buffet, friendly staff, and easy parking.

Beds are too high for someone under 5 5. Good selection of bed pillows. Nice shower but no separate hand held shower head. I forgot toothpaste but they had extra toiletries which was nice.

Very clean, nice staff and good fresh baked cookies

Second time starting here within the past couple of weeks! Love the shower and the water gets HOT (I love it) The breakfast and staff are the best here! Keep up the great work guys! It’s quiet and feel absolutely safe here!

Great

Na

Clean room and friendly staff

Clean room and friendly staff

Clean rooms and all the staff was nice! The breakfast was one of the best we ever had! Great hotel and team

Clean rooms and all the staff was nice! The breakfast was one of the best we ever had! Great hotel and team

The staff was really nice. No tv in the room. That was odd?? Breakfast ended at 10am. There was nothing left at 930 when we arrived. Not even juice. There was yogurt which was warm out of the fridge.

The staff was really nice. No tv in the room. That was odd?? Breakfast ended at 10am. There was nothing left at 930 when we arrived. Not even juice. There was yogurt which was warm out of the fridge.

Very nice and clean.

Very nice and clean.

Very friendly and helpful in all ways. Staff

Very friendly and helpful in all ways. Staff

You do not want to stay here. They ran my card hours before coming to the hotel. Then they said I had a clean of the for 100 some dollars on the 16th, but I checked out on the 17th. They did not clean your room every day.

You do not want to stay here. They ran my card hours before coming to the hotel. Then they said I had a clean of the for 100 some dollars on the 16th, but I checked out on the 17th. They did not clean your room every day.

The front desk staff member was very friendly and helpful! We had some trouble with our TV , and he fixed it within minutes of being called! There were some extra toiletries that many hotels do not offer: such as cotton balls, swabs, and an emery board!

The front desk staff member was very friendly and helpful! We had some trouble with our TV , and he fixed it within minutes of being called! There were some extra toiletries that many hotels do not offer: such as cotton balls, swabs, and an emery board!

Great customer service clean room

Great customer service clean room

Great

Great

Clean room

Clean room

The staff was great

The staff was great

Good

Good

The staff is very accommodating

The staff is very accommodating

Everything was great the staff was excellent and they have amazing breakfast. Only issue ive had was my catalytic converters got stolen wish the security was better

Everything was great the staff was excellent and they have amazing breakfast. Only issue ive had was my catalytic converters got stolen wish the security was better

Nice size room, great, helpful staff will stay there again!!

Nice size room, great, helpful staff will stay there again!!

Rooms are outdated but clean. Staff is cool and down to earth. Breakfast is okay. Price is best for area. Conveniently positioned near everything from food to shopping.

Rooms are outdated but clean. Staff is cool and down to earth. Breakfast is okay. Price is best for area. Conveniently positioned near everything from food to shopping.

Nice and clean

Nice and clean

The staff very friendly.

The staff very friendly.

Hello

Hello

Based breakfest

Based breakfest

Really enjoyed my stay. The hotel was clean, the staff were very friendly, and the breakfast was good. Would definitely recommend!

Really enjoyed my stay. The hotel was clean, the staff were very friendly, and the breakfast was good. Would definitely recommend!

The second we walked in, it smelled clean and the staff greet you. Every stay I have had, has been good.

The second we walked in, it smelled clean and the staff greet you. Every stay I have had, has been good.

Liked the breakfast. Clean washroom Great staff at the front and breakfast room. Floor need replacement as carpet is old and attracts all kind of smells. Some noises like fridge can be sleep disrupting

Liked the breakfast. Clean washroom Great staff at the front and breakfast room. Floor need replacement as carpet is old and attracts all kind of smells. Some noises like fridge can be sleep disrupting

Very clean room and staff was friendly and helpful

Very clean room and staff was friendly and helpful

Good check in, good breakfast, only thing is the cable box was not connected when we got in room but my husband connected it and it worked fine.

Good check in, good breakfast, only thing is the cable box was not connected when we got in room but my husband connected it and it worked fine.

Yes

Yes

I just used my iPhone 17 to connect to the hotel wifi but it has so many disruptions . It kicked me out of the connection . That is when I figured out my wifi connection for the laptop .

I just used my iPhone 17 to connect to the hotel wifi but it has so many disruptions . It kicked me out of the connection . That is when I figured out my wifi connection for the laptop .

Great staff, clean room, great breakfast. They let us check out late and were very polite.

Great staff, clean room, great breakfast. They let us check out late and were very polite.

Clean rooms and good breakfast

Clean rooms and good breakfast

Good overall stay only small issue I experienced was when the lady overseeing the breakfast area was cleaning she would throw bags, cardboard boxes (empty), and used coffee cleaning solution outside of side door near entrance of pool. We were parked near that door and had to use it which caused us to step through said items. The breakfast was excellent other than that.

Good overall stay only small issue I experienced was when the lady overseeing the breakfast area was cleaning she would throw bags, cardboard boxes (empty), and used coffee cleaning solution outside of side door near entrance of pool. We were parked near that door and had to use it which caused us to step through said items. The breakfast was excellent other than that.

Clean and very convenient

Clean and very convenient

Awful and I moved rooms and it was not any better. I would never stay there again and would never recommend it. I really feel like I should’ve been compensated. It was so bad.

Awful and I moved rooms and it was not any better. I would never stay there again and would never recommend it. I really feel like I should’ve been compensated. It was so bad.

Clean room, staff are awesome, breakfast is so good and parking very easy

Clean room, staff are awesome, breakfast is so good and parking very easy

The room was nice and the area was pretty quiet. The breakfast needs some work. I feel that the choices were limited. The housekeeper we had during our stayed made sure we had clean towels each day. I really appreciated that.

The room was nice and the area was pretty quiet. The breakfast needs some work. I feel that the choices were limited. The housekeeper we had during our stayed made sure we had clean towels each day. I really appreciated that.

A pretty good clean hotel to stay at for a night or two. The egg omelettes, biscuits, and hot cinnamon rolls were good. They also offered turkey sausage as an option. I would definitely stay again if I needed to.

A pretty good clean hotel to stay at for a night or two. The egg omelettes, biscuits, and hot cinnamon rolls were good. They also offered turkey sausage as an option. I would definitely stay again if I needed to.

Room had roaches. Staff didn’t want to switch my room. Had a blood sheet in the dressers drawer. Staff was rude

Room had roaches. Staff didn’t want to switch my room. Had a blood sheet in the dressers drawer. Staff was rude

The rooms where clean

The rooms where clean

Great

Great

Clean staff friendly

Clean staff friendly

The staff were friendly. Breakfast was good and the food was fresh and hot. The hotel was clean and room was stocked with essentials.

The staff were friendly. Breakfast was good and the food was fresh and hot. The hotel was clean and room was stocked with essentials.

I'm confused by the rating this place has. The room was not clean, with questionable stains on the wall. A slight but persistent odd odor, which I hesitate to say, and am afraid if that is the case, but it smelled of a dead animal (!?). The breakfast was a disappointment .

I'm confused by the rating this place has. The room was not clean, with questionable stains on the wall. A slight but persistent odd odor, which I hesitate to say, and am afraid if that is the case, but it smelled of a dead animal (!?). The breakfast was a disappointment .

Smooth check-in, Clean room

Smooth check-in, Clean room

The best I have stayed so far

The best I have stayed so far

Staff was friendly and good variety for breakfast

Staff was friendly and good variety for breakfast

Laundry area

Laundry area

Everything was amazing

Everything was amazing

The hotel is clean. Breakfast was good. Staff was friendly. Near freeway for easy access.

The hotel is clean. Breakfast was good. Staff was friendly. Near freeway for easy access.

Room was dirty.bedsheet was dirty.

Room was dirty.bedsheet was dirty.

Found mold in our room, the staff was not very friendly during breakfast… all breakfast items were not available at the start of breakfast. But when I went back before breakfast was over the employees were already taking trays of food to the back. I would NOT recommend this hotel to anyone.

Found mold in our room, the staff was not very friendly during breakfast… all breakfast items were not available at the start of breakfast. But when I went back before breakfast was over the employees were already taking trays of food to the back. I would NOT recommend this hotel to anyone.

Very clean and staff was helpful

Very clean and staff was helpful

very clean

very clean

Dirty sink

Dirty sink

Good

Good

Clean room nice staff nice location good breakfast buffet team

Clean room nice staff nice location good breakfast buffet team

The room was very clean and breakfast was good. Great price! Thank you.

The room was very clean and breakfast was good. Great price! Thank you.

Everything was good. The only thing was our bathroom door was hard to close during our stay but we made it work.

Everything was good. The only thing was our bathroom door was hard to close during our stay but we made it work.

Staff was great, only issue was available outlets for electronics. The room had one behind the nightstand that was accessible. Nightstand had no other auxiliary outlets. Frustrating when you’re trying to charge a phone, use a CPAP all with only one outlet.

Staff was great, only issue was available outlets for electronics. The room had one behind the nightstand that was accessible. Nightstand had no other auxiliary outlets. Frustrating when you’re trying to charge a phone, use a CPAP all with only one outlet.

All good

All good

Rooms were clean and the staff were supper friendly

Rooms were clean and the staff were supper friendly

Hair in shower

Hair in shower

Excellent

Excellent

Very cool

Staff was nice

Great service at front desk, clean and comfortable room.

Dirty Room.

The room was clean but the beds seem small didn’t feel like a queen size and covers were funky kept getting twisted. It was a duvet cover not actual comforter room did have carpet feel like it stinked a bit. Definitely did not take my socks or slippers off as I was afraid of dirty floor Elevator one that I know of was slow Parking seem okay but after 11 so full The side door didn’t work with key so we had to walk around with a sleeping child. Not cool Overall 3/5

Crystal was a great at front desk, she would always go above and beyond for you, there are some other people in the morning who are not as friendly as the ones in the evening but still a good experience

As perfect as perfect can be

Staff was friendly and the room was very clean!

Great stay!!!! Only thing the pool was closed for the cold season

They had security in the parking area that was sleeping on the job as they broke my window and stole everything in the truck.I lost 350 for window and 2k in tools

The hotel was clean and fresh the amenities was good and the buffet breakfast was excellent

Only 4 stars due the amount and volume of periphery noise that was heard from the floor above and the hallway. Otherwise, the rate, quality and room were good.

Clean and quiet.

Overall, everything was enjoyable. The only minor issues were the shower head, which needed replacing in our room, and intermittent Wi-Fi outages during the rain.

For the price this was an awesome hotel. Staff was great, rooms clean, had microwave and refrigerator. Free parking. Safe area of Houston.

The next morning the breakfast was amazing! My husband and I always stay at the Holiday Inn when traveling, and this location exceeded all of our expectations. Thank you for a wonderful experience

they need to update the rooms and bathrooms.

The room great but the customer service was crap. Also the refrigerator hummed all night quite noisy. Had problems with the TV. I call the front desk to request help, was told that someone would come but no one showed up. Customer service is important. I will not return. Room 207

The room was so big and clean. Beds are comfortable. The checking in lady was very friendly and nice. The neighborhood was ok since many small hotels around. The breakfast area was very small and the food no much variety.

No complaints

Excellent services and customer service

Clean rooms and good staff

Room could be cleaner

Staff, room, stay

Horrible the keys didn’t work twice they didn’t leave hand soap in restroom you can see handprints on the headboard of the bed. I will never stay at another holiday inn

No noise at all.. mattress were not too comfy.

Good stay like always, i appreciate the manager, she is always very nice and makes sure all is well. I appreciate her. Thank you.

Room was very nice, clean and spacious. Location is great as well. Clise tto plenty of stores and restaurants! Richelle was excellent and took care of my concerns! I will definitely stay here again.

Spotless rooms and courteous staff.

Stayed at this hotel many times

What a great night after a long day at the REN Faire! Enjoyed a clean room with a wonderful comfortable bed and pillows! Clean and well stocked supplies in the bathroom and coffee compliments! Staff very curtious and helpful. All in all a great stay! Thank you!

It was very nice.

Just some rust on some of the metal in the bathroom, but other than that the stay was great

Excellent service and cleanings ♥️

Hotel manager robbed me 700$ and had the audacity to tell me I need another 500$ In order to keep my reservation. Called the police on them and they kicked my out for this

Staff was helpfull

Room was clean and comfortable, the staff was very friendly and check-in was quick and easy. Would stay here again.

Limpio buena atencion

The staff was great and pleasant. The room was nicely decorated and spacious. The breakfast was awesome.

I stayed for work Monday-Friday Extremely comfortable, extremely clean, extremely quiet, very professional staff. Honestly one of the best hotels I’ve stayed at in a very long time. The take pride in their hotel and it was perfect

V

Yes

Everything was okay. The only issue I had was dirty showers. There was black mold in the shower head and in the corners of a showers. I have pictures but there's no way to upload them for this review. The cleaners need to pay better attention in the showers.

Very good

Jamal was very helpful at check in

Staff had great customer service, check in/out was very easy, hotel was clean & breakfast was great.

Very professional staff, clueless, and the decor.

Everything was good and clean.

My husband got there and they gave the room away and I had to go to a different hotel.

Was fine

Great stay. Room very nice and bed very comfortable. Staff was very nice and professional!

Room was amazingly clean, staff was nice and efficient.

We had a great stay

Always been a great property and staff and one of the front desk agents Mrs June is the best !!!very attentive and courteous

We enjoyed our stay here! The room was clean. No weird smell. The breakfast was good! They had different options everyday. The staff was very friendly. Will definitely stay here again!

The size, amenities, staff, breakfast, and service.

very nice!

Yes

Breakfast was great !

Great area

Never happened in any other hotel. Bad hotel management.

The staff were great and it was really clean and convenient~

Enjoyed the breakfast

Pool was closed per Health Department. This information was not listed

Good stay

The rooms were clean and everything properly except for the refrigerator. It froze anything we put in it. My daughter said her fridge did the same thing but maybe we just needed to turn the temperature down. We were always in a hurry and just didn’t bother with it. I opened a can of soda I had in the fridge, that was partially frozen and pressurized from the flight, and it exploded all over me and on all the bedding. Two front desk staff members, who were not part of housekeeping, came in immediately and changed out all the bedding. That was very nice of them to do that! Our stay was pleasant and I would definitely recommend this hotel.

The grounds and pool area was very well kept. Breakfast was ok but could be better. The couch in the room had a lot of stains on ot, not cery inviting. The room did not have a pen and pad for notes, the tvs have been changed out and were not hooked up to the internet. You have log onto your own smart phone to the hotel wi-fi in order to axess steaming devices or access the Direct TV. It is a lot of steps wity no directions in the room or passcode. We had to ask for help the day of check in and then again the next day. Guests should be able to turn on the tv and the provided cable service is accessable right away. But, the eveining and morning front desk associates were amazing and helped us out with the process. A big thank you to them!

Very clean Hotel. Front desk staff named Crystal was very welcoming, very friendly and approachable when checking me in and throughout my entire stay. The breakfast was great consistently on a daily basis with various options. The Costa coffee machine was the highlight of the complimentary breakfast and the kitchen staff were always present to assist and replenish the food. It was a great experience and I highly recommend this location to everyone.

Good place for overnight travel stay

It was great overall, and breakfast was awesome.Thank you very much, and I will be back

Cleaned and quiet

Р

Stains on the wall

Breakfast is goo, staff is really friendly the pool is nice, i have stayed at this hotel many times , i like it, but the hairdryer never works.

Great restful Retreat RV Park- New Caney, enjoyed the breakfast and the area around, which was easy to get to.

Great staff friendly service very clean.

The team went out of the way to accommodate a request. The pool was closed and they opened to allow guest to use it.

My room had a small couch. There were stains on that couch. The upkeep on that couch could’ve been better. For the most part I had cold water when I took showers. Had some issues with my television, but the staff was able to come up and fix it. Breakfast was awesome.

For breakfast i wish they would have honey available like all the other locations. I personally dont care for the cheese between the eggs to unhealthy for me. Other than that breakfast is good

Excellent

Second time staying here. Will most likely be my “ go to” when I’m in town.

Pool is nice

I want to give a shout out to the front desk staff. I’m sorry I don’t remember her name. She was wonderfully helpful and courteous and welcoming during our entire stay!

Didn’t use pool. Parking was ok

Was satisfied with my stay

Not enough phone plug in on wall or lamps

Not as good as other holiday inns i stayed

None

Staff did not clean room or supply us with enough face cloths

Super clean

Great place to stay. The only negative is we were the first room next to the front desk and whoever was in the lobby were VERY loud.

Like to come over again

Na

Clean and quiet

Great

Great location to come and stay

Super nice and clean.

This hotel was nice in the inside but they were doing renovations in the very front of the hotel currently, also the elevator went down when we were there. But overall it wasn’t bad. I enjoyed the stay and the room was nice, clean, and spacious. If you’re looking for fast wifi from a hotel, this one does not have it lol.

Lived it

Very friendly staff!

Very nice

Clean, staff was very friendly, breakfast was good. Coffee maker, fridge, & microwave was a pleasant surprise. Definitely enjoyed my stay.

Favorite part was the pool and everything else was bad

NA

Mrs. Richelle, the front desk lady, customer service was amazing !!! My entire stay was an experience above exceptional !!!

All good

Overall the place is good

The place was clean, breakfast was nice. Very good location. Quiet and peaceful

Pool is small but enjoyable

Simple yet beautiful property. It’s safe and there are restaurant and food options everywhere even some in walking distance. The mall is very close and the room is cozy

Also, there should be slip resistant padding in the shower especially if its an accessible room.

Clean and friendly staff!

Air conditioning bad, rooms not clean and the billows smell so bad

Love the quality of the bed, enjoyed breakfast

Always love to stay here, it's one of my favorite hotels. Friendly staff I had reserved a suite, but somehow it was not available, but leave to Holiday Inn Express to the rescue, upgraded me to two rooms at no charge 😀 Breakfast was awesome, rooms were clean and comfy beds! Ready to come back again...

Nice breakfast service and friendly staff

Cleanliness

Everything was very good.

Wonderful stay with friendly staff, clean room, and comfortable bed.

Nice and comfortable property. The staff is friendly and executes

Front desk was friendly and helpful. Service was very quick

A few of the outlets in my room did not work but aside from that, decent stay. I would return.

I think she is a manager , very nice lady. Room was nice,

Broken lights and water damaged walls and very hot with hard beds

Comfortable stay. Hotel was clean and staff was friendly. Good breakfast. ⭐️⭐️⭐️⭐️⭐️

The clerk at the desk was great! She helped me clear up a mistake that I made & get checked in! Big thanks to her!!

Staff helpfulness, clean updated rooms

N/A

The bed wasn’t the best to sleep in, I was a bit uncomfortable at night—granted, the pillows were perfect though. Also the room was a bit stuffy, like the air conditioner circulation wasn’t that great. Everything else about the room we loved. The room was spacious, the breakfast was good, the pool was nice (although I didn’t get in this time). The customer service was the best thing at the property in my opinion. Everyone was very helpful and friendly.

Good service and comfortable beds

Great

The food is gross. The apple juice was bland and orange juice was expired. The effort was bare minimal. Everything was broken, the key door, the elevator, the door to get in on the side. The front desk personnel wasn’t hardly there to attend at night. We won’t be going back.

First get there and they tell us that one of our rooms wasn't available instead of calling they just did what they wanted to do and then yes they fixed the next problem with air conditioner leaking but took someone else's room

It was quiet and they got us checked in quickly. When we went to put something in the fridge there was a 2L in the fridge and there was sticky stuff all over the inside. The floor was sticky and our A/C never got cool. When I checked out the gentleman at the counter said ok I’ll tell someone, but didn’t even apologize.

The staff were very helpful and friendly. The hot water was hit or miss and mostly miss. The bed was very comfortable and it was a good location for my needs.

The exercise room

The stay was pleasant. The food was decent. The only thing I did not like was that the key card kept being deactivated without being near a phone. I would however, stay here again.

Staff was great, room was nice and clean and the breakfast was really good! There was a fresh assortment of food for everyone!

Beds are comfortable and clean rooms

very quiet, good breakfast. Close to fast food

Property was clean staff was friendly and helpful

Super friendly front desk, clean and close to almost everything

Very clean and kid friendly

The hot buffet style breakfast was great the beds were comfortable and it was clean and smelled fresh

Great property and staff just lacked electrical outlets to use for a family of 4

Amazing communications, clean, safe, daily housekeeping without asking, nice breakfast that changes daily, and friendly staff.

GREAT PLACE TO STAY

Great hotel.

Got us extra room

Hotel was in a good location. Overall service, upkeep, and room were above avereage.

Had a great sleep here. Nice and helpful staff. Would come back again.

Great staff very helpful and nice love my stay

Not enough parking

Ok

The staff was super friendly, the room was clean and comfy, the A/C worked really well. Especially in the Houston heat.

It was very quiet and safe

I didn’t like the fact that they had pets there didn’t know the hotel was pet friendly my neighbors had a dog didn’t like it but stay was good

Happy

Room is very noisy, smells is not good because the old carpet. Breakfast was good , free parking

Great customer service and clean rooms.

Employees were great and friendly. The room was clean.

Everything was about what I paid for, honestly. The air conditioning wasn’t great and the elevator had an issue so we constantly had to walk down from the 3rd floor when we needed anything on the ground level. Fine for the member price, I guess… but definitely not worth the price listed on their site normally.

The hotel must have over booked so instead of a queen suite we got 2 rooms to accommodate 6 of us. We had friendly staff, clean rooms. Overall it was a nice hotel except for the ice machine on the 3rd floor was out of order and the 1 elevator on site did not want to work coming down from floor 3.

When we walked in and checked in we should have walked right out but my husband had to leave for a job! I understand ppl have events but when events carry over to the WHOLE HOTEL its ridiculous and disrespectful. Everyone walking all around and through the lobby with everything that didnt need to be hanging out, hanging out!!! We couldn't get anywhere near the pool or dining area because it was over capacity and over run with whatever party was going on that lasted until idk when. There were ppl running up and down the halls and in the rooms all around us until well after midnight, slamming room doors and including the big heavy emergency stair door right outside our room.. !!! The room next door spunded like there was nothing but kids in, jumping, wrestling and banging into the walls and then proceeded to start messing with our ajoining room door, they also had their music full blast with everyone yelling and screaming like other people didn't also pay to stay here. Some people are here for work or on business not everyone checks in to hotels for vacation or to party.

My room was downgraded and was not informed at all. I got into the room and then found out about the same. The hotel is not tidy. Wouldn’t bring in the kids.

Good

Todo muy bien, la habitación estaba en buen estado, ordenada y tenía lo necesario. El desayuno también estaba muy rico

Love it

no hot water

Great Staff

Love to stay again for sure

Clean great customer service

Nice and convenient stay. Friendly service

Great over all

The entire experience was great. Hotel super clean. Staff friendly. This will be my go to staycation hotel.

Breakfast was really good, good customer service, room met my expectations. Would definitely come again in future. Thanks!

Was really nice and staff so nice

We got here late after leaving another hotel because it was just unbelievable. Once we got here checked in and went to are rooms it was just great staff and cleaning ness was great!