Holiday Inn Express & Suites Houston - Memorial Park Area by IHG

The hotel staff was very nice called to check if our room was satisfactory.The room was clean you could tell it was an older hotel could us a little up grade but the beds were comfortable air conditioning worked great overall it was an ok place to stay .It was a little noisy next to the freeway.

It’s an amazing hotel. Close to everything even walkable. Love it.

There were no hot breakfast. It was basically a scam... You can consider it as if there is no breakfast. To me all cold pastries is not breakfast. There were no eggs, no cheese, no sausage. Thre were only pastries and bananas Breakfast and carpet must be changed. Jacuzzi must be heated.

Breakfast is pretty good and some staff are really good. Even they helped me when I forgot mobile charger and helped me in guiding the nearest places. While booking itself, I requested invoice on company name via booking.com. Upon following up, they were telling it is booking.com will issue and booking.com says, it is hotel to issue. Till now I didn't received requested invoice and not cleared yet.

The rooms, bathrooms and lobby were very clean. The beds were thick-comfort and so very nice. The a/c worked perfectly. No noise issues at all. The breakfast had biscuits, eggs, sausage, oatmeal, pancakes and breads. Nice hot cinnamon rolls.

Location Noise

Noise

Itwas clean and staff was very attentive I missed it twice after the exit while driving in but that was more my fault that anything

Itwas clean and staff was very attentive I missed it twice after the exit while driving in but that was more my fault that anything

Exceptional

Great stay! comfortable bed, clean room. with courteous staff

We didn't even stay.. fro y desk lady was rude.. the smell was different and the pool was closed.

We didn't even stay.. fro y desk lady was rude.. the smell was different and the pool was closed.

Exceptional

Good location in proximity to key areas. Breakfast is really decent! The bathrooms are in serious need of an upgrade. The highway facing rooms are noisy with the highway noise. Beds are also very springy, and not a nice mattress.

We arrived earlier than check in time and were able to get into a room. The staff behind the counter were so friendly and accommodating. Breakfast options were ok, the room was clean. We would definitely stay here again.

Great

Wonderful staff, and great breakfast! Hot water didn’t work for 2 days. It was a known issue. Bathrooms could do with a bit of uplift

Very satisfied

Excellent breakfast, outstanding desk service.

I was expecting “basic” when I booked because that’s what I get everywhere else, but we were blown away with the hospitality here. I will be back!

Exceptional

Clean room, plenty of parking

Spacious and near everything that’s needed.

Friendly staff greeted us after a long trip to get there. Was there to renew our real estate license so it was close and convenient to the school we use. Breakfast was good lots of choices,and the bed was so comfortable. We would stay again! There was just a couple of things but they are under a renovation and we could see all the improvements that they were doing. They will be changing out the door handles with updated card entry slots, and they will be repairing the ice machine on that floor other than that everything was good☺️

Friendly staff greeted us after a long trip to get there. Was there to renew our real estate license so it was close and convenient to the school we use. Breakfast was good lots of choices,and the bed was so comfortable. We would stay again! There was just a couple of things but they are under a renovation and we could see all the improvements that they were doing. They will be changing out the door handles with updated card entry slots, and they will be repairing the ice machine on that floor other than that everything was good☺️

Easy check in, clean and check out process was easy

Location They charge higher prices , different as shown in booking..

Location They charge higher prices , different as shown in booking..

Too close to the freeway we couldn’t sleep due to the loud trucks and cars passing by. Although staff were nice and beds were comfortable it was too loud at night for us.

Too close to the freeway we couldn’t sleep due to the loud trucks and cars passing by. Although staff were nice and beds were comfortable it was too loud at night for us.

ok, stndard

ok, stndard

Clean hotel with wonderful staff housed in a dated building that needs some work. We stayed her for the indoor pool. The first night the pool was shut down, the second night it was reopened after repairs. The water literally burned my skin as the chlorine level was so high. But, that would be my only complaint. Breakfast is wonderful and this hotel is very family friendly.

Clean hotel with wonderful staff housed in a dated building that needs some work. We stayed her for the indoor pool. The first night the pool was shut down, the second night it was reopened after repairs. The water literally burned my skin as the chlorine level was so high. But, that would be my only complaint. Breakfast is wonderful and this hotel is very family friendly.

Very nice and worth the price

Exceptional

Clean room with a good full breakfast.

Clean room with a good full breakfast.

Breakfast was great had plenty of options and everything was fresh. Location was perfect for my family and I. Everywhere we wanted to go was only 10-15 min from the room.

Hotel was exceptionally clean and hot tub and pool were clean. Rooms were clean they’ve been renovated. My only complaint is that one of the two nights we stayed there , it was no more chocolate chip cookies put out in the lobby like the first night we stayed =). Other than that would stay here again.

Hotel was exceptionally clean and hot tub and pool were clean. Rooms were clean they’ve been renovated. My only complaint is that one of the two nights we stayed there , it was no more chocolate chip cookies put out in the lobby like the first night we stayed =). Other than that would stay here again.

Wonderful service and caring staff

Wonderful service and caring staff

Great staff, clean and great value Area was a little shady

Not really

Area was good close to downtown and shopping centers, place was clean, service ladies were helpful and friendly.

Area was good close to downtown and shopping centers, place was clean, service ladies were helpful and friendly.

The location & the breakfast The shower in our room was dangerous!! The water pressure was extremely high & almost knocked me down. There was no way to adjust it.

Staff, food, location

Staff, food, location

Location

Excellent

The property was amazing all around. Very peaceful, amazing breakfast, great location, and clean. N/A

Yes

Yes

Breakfast was great! Location was very good and staff were all helpful and professional The noise from the freeway and it can be overwhelming.

Clean room, hot water, water pressure was great, I like

Clean room, hot water, water pressure was great, I like

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The hotel is older, but was clean and the staff was friendly, bed was comfortable etc. one side entry was not working. I have 2 complaints the AC was not cooling properly and the door into the room had a large gap all around it.

The hotel is older, but was clean and the staff was friendly, bed was comfortable etc. one side entry was not working. I have 2 complaints the AC was not cooling properly and the door into the room had a large gap all around it.

Since it is located right next to busy highways, it gets very noisy which quite bothers sleeping. Perhaps the hotel needs to improve its soundproofing. I also couldn’t use the A/C because the filter was out and had a lot of dust on it. The room itself looked pretty old, good thing was I only had 1 night reserved. Pros would be free parking and breakfast included.

Since it is located right next to busy highways, it gets very noisy which quite bothers sleeping. Perhaps the hotel needs to improve its soundproofing. I also couldn’t use the A/C because the filter was out and had a lot of dust on it. The room itself looked pretty old, good thing was I only had 1 night reserved. Pros would be free parking and breakfast included.

Good

Good

Good location, clean facility, good breakfast None

the guy working the front desk during our stay was phenomenal. the room was great and i have no complaints.

the guy working the front desk during our stay was phenomenal. the room was great and i have no complaints.

Both the night and day staff were welcoming and helpful! The room was pleasant and clean, plus!

Both the night and day staff were welcoming and helpful! The room was pleasant and clean, plus!

No parking enough, the blankets smell to strong to bleach

The only part i would like to change it is the acondicionador. It is loud. But the rest is nice for a quick stay.

The only part i would like to change it is the acondicionador. It is loud. But the rest is nice for a quick stay.

Bed comfort

Bed comfort

It was remodeling and the night front desk lady her name was Lorraine

Clean

Not a lot of food varieties.

Not a lot of food varieties.

Fantastic stay! The breakfast was first rate, more than I was expecting. The amenities were luxurious, the lighting, ample, or subtle, whichever you wanted. Everything was very clean, pillows were fluffy and beds very comfy. I saw some people complain about the heat in the rooms and the noise from the highway, but we did not experience either. In fact, the air-conditioning works so well we had to turn it down once we got in the room! Full lighting in the bathrooms, and a sink big enough for two people’s bathroom kits. Would highly recommend and will probably stay here again!

Fantastic stay! The breakfast was first rate, more than I was expecting. The amenities were luxurious, the lighting, ample, or subtle, whichever you wanted. Everything was very clean, pillows were fluffy and beds very comfy. I saw some people complain about the heat in the rooms and the noise from the highway, but we did not experience either. In fact, the air-conditioning works so well we had to turn it down once we got in the room! Full lighting in the bathrooms, and a sink big enough for two people’s bathroom kits. Would highly recommend and will probably stay here again!

The FIRST time I left my room to go eat I was unable to return to my room because the key would NOT work. With only ONE elevator, I had to return to the desk FOUR TIMES and I'm a disabled veteran. Which was the MAIN problem, I requested a disabled room in advance but none were available. So riding an elevator, waiting in the hall and going back and forth to the desk was extremely tiresome. The last time was at 10:00 PM when I returned from a Military function wearing heels. On my forth trip downstairs, I asked the staff at the desk to come to the room and at THAT time, the card worked. Upon time for checkout, I was afraid to lock my door for fear of being locked out so I had to make two trips with my bags and LEAVE my door ajar. Two times I was in the elevator with staff that attempted to keep me off the elevator by slanting their carts toward the entrance of the elevator, one was named Danielle, the other acted as if she couldn't understand English when I observed her speaking to the desk staff just fine. And another got on the elevator, with coffee in her hands, only to get off on the 2nd floor. And lastly, there are MORE parking spaces for Diamond members than handicapped customers. I will NEVER stay in this hotel again when im in town for veteran events.

The FIRST time I left my room to go eat I was unable to return to my room because the key would NOT work. With only ONE elevator, I had to return to the desk FOUR TIMES and I'm a disabled veteran. Which was the MAIN problem, I requested a disabled room in advance but none were available. So riding an elevator, waiting in the hall and going back and forth to the desk was extremely tiresome. The last time was at 10:00 PM when I returned from a Military function wearing heels. On my forth trip downstairs, I asked the staff at the desk to come to the room and at THAT time, the card worked. Upon time for checkout, I was afraid to lock my door for fear of being locked out so I had to make two trips with my bags and LEAVE my door ajar. Two times I was in the elevator with staff that attempted to keep me off the elevator by slanting their carts toward the entrance of the elevator, one was named Danielle, the other acted as if she couldn't understand English when I observed her speaking to the desk staff just fine. And another got on the elevator, with coffee in her hands, only to get off on the 2nd floor. And lastly, there are MORE parking spaces for Diamond members than handicapped customers. I will NEVER stay in this hotel again when im in town for veteran events.

Only thing I would note for anyone staying, it's right next to IH 10 so might be noisy. The area didn't feel safe for me and my daughter but that's probably b/c we arrived late in the evening.

Only thing I would note for anyone staying, it's right next to IH 10 so might be noisy. The area didn't feel safe for me and my daughter but that's probably b/c we arrived late in the evening.

Comfortable room but noisy as it faced off on a very busy highway.

Comfortable room but noisy as it faced off on a very busy highway.

Great value, thoughtful hotel that accommodates a lot for what it is.

Great value, thoughtful hotel that accommodates a lot for what it is.

Comfortable good location good breakfast options and free

Comfortable good location good breakfast options and free

Nice

Nice

Room was already cold when we got there and great breakfast!

Room was already cold when we got there and great breakfast!

Very convenient to areas in town.

Very convenient to areas in town.

The rooms were spacious, and the beds were very comfortable. The breakfast was one of the best free breakfasts I have enjoyed at a hotel.

The rooms were spacious, and the beds were very comfortable. The breakfast was one of the best free breakfasts I have enjoyed at a hotel.

Great front desk nice and friendly

Great front desk nice and friendly

Breakfast, parking, easy access.

Breakfast, parking, easy access.

Overall very good hotel; clean, comfortable, nice staff. Only recommendation is they need to improve their fitness center. It has old equipment, with one of the pieces broken. No weights at all.

Overall very good hotel; clean, comfortable, nice staff. Only recommendation is they need to improve their fitness center. It has old equipment, with one of the pieces broken. No weights at all.

Not too bad. Free breakfast was good and pool was ok. I would even say it’s a tad expensive for what you get but all and all it was ok.

Not too bad. Free breakfast was good and pool was ok. I would even say it’s a tad expensive for what you get but all and all it was ok.

The front desk person was excellent, the room is okay, the bathroom faucet was drippings and couldn’t close completely. The ac didn’t cool the room completely, it was sweating midnight even though we set it lowest temp

The front desk person was excellent, the room is okay, the bathroom faucet was drippings and couldn’t close completely. The ac didn’t cool the room completely, it was sweating midnight even though we set it lowest temp

Very convienent and comfortable place at a central location. Many ammenities. Good value.

Very convienent and comfortable place at a central location. Many ammenities. Good value.

The inside pool was so great. The employee for that night was incredibly helpful, she made sure we were comfortable , our rooms AC was unfortunately not working so she immediately found another room for us, it was a bit dowgraded but we did not mind atall because she was so nice and helpful and provided excellent customer service.

The inside pool was so great. The employee for that night was incredibly helpful, she made sure we were comfortable , our rooms AC was unfortunately not working so she immediately found another room for us, it was a bit dowgraded but we did not mind atall because she was so nice and helpful and provided excellent customer service.

Staff was nice and breakfast was good.

Staff was nice and breakfast was good.

Love breakfast

Love breakfast

This is the Best of the Best! Property condition is excellent. And it smells like new. Front desk and breakfast host were so nice, friendly and personable. The management is visible and very engaged. This hotel has ballrooms and meeting rooms. Full service kitchen and bar with a wide range of adult beverages.

This is the Best of the Best! Property condition is excellent. And it smells like new. Front desk and breakfast host were so nice, friendly and personable. The management is visible and very engaged. This hotel has ballrooms and meeting rooms. Full service kitchen and bar with a wide range of adult beverages.

To close to I10. Traffic noise all night. My fault for not investigating.

To close to I10. Traffic noise all night. My fault for not investigating.

There was very loud crying and yellow in the room next door, so the staff was kind enough to let us move to a quiet room. They also adjusted my bill accordingly, given the discomfort and inconvenience.

There was very loud crying and yellow in the room next door, so the staff was kind enough to let us move to a quiet room. They also adjusted my bill accordingly, given the discomfort and inconvenience.

The staff was very nice and the breakfast was adequate.

The staff was very nice and the breakfast was adequate.

Everything was really good. The host changed me to a room that wasn’t so loud. Only downfall was the ice machine needs to cleaned. I’ve came out with fungus on the cubes.

Everything was really good. The host changed me to a room that wasn’t so loud. Only downfall was the ice machine needs to cleaned. I’ve came out with fungus on the cubes.

rooms were dirty, service was poor and they only refunded incidental fee parly and my shower was broken in the first room i got

rooms were dirty, service was poor and they only refunded incidental fee parly and my shower was broken in the first room i got

Overall my stay was good. Everything was clean and comfortable. Some fixtures and some of the ceiling and trim areas were worn and dated. If your room faces the highway you’ll need some white noise to drown out the traffic sounds.

Overall my stay was good. Everything was clean and comfortable. Some fixtures and some of the ceiling and trim areas were worn and dated. If your room faces the highway you’ll need some white noise to drown out the traffic sounds.

The over all stay was good but the room did have some stuff that didn’t get vacuumed. The bathroom also smelled of wet and bleach.

The over all stay was good but the room did have some stuff that didn’t get vacuumed. The bathroom also smelled of wet and bleach.

The hotel is very dated and smells, it’s in desperate need of renovation. The front desk staff was friendly.

The hotel is very dated and smells, it’s in desperate need of renovation. The front desk staff was friendly.

Great hotel. Super location when visiting friends in the Memorials Park area.

Great hotel. Super location when visiting friends in the Memorials Park area.

Great location

Great location

Central location safe and close to shopping mall. Good breakfast with water and small store at check in or reception. The shower head was not proper and the pressure too much. With hard sea water (of sea) for shower it made our eyes red in color. Probably too much of chlorine was used. Other than that everything else was good.

Central location safe and close to shopping mall. Good breakfast with water and small store at check in or reception. The shower head was not proper and the pressure too much. With hard sea water (of sea) for shower it made our eyes red in color. Probably too much of chlorine was used. Other than that everything else was good.

Just a one-night stay. The Holiday Inn Express met our needs. Good service and nice room and bed. The hotel was immediately off a major highway and traffic noise did keep me from sleeping well. A few minor frustrations—free WiFi was very slow, TV remote didn’t work well, water pressure in the shower was not very good. The complimentary breakfast was a convenient way to start the day.

Just a one-night stay. The Holiday Inn Express met our needs. Good service and nice room and bed. The hotel was immediately off a major highway and traffic noise did keep me from sleeping well. A few minor frustrations—free WiFi was very slow, TV remote didn’t work well, water pressure in the shower was not very good. The complimentary breakfast was a convenient way to start the day.

Will come back and great breakfast

Will come back and great breakfast

Close to everything we like in Houston, and in a good area. Consistently clean and comfortable.

Close to everything we like in Houston, and in a good area. Consistently clean and comfortable.

Very nice room. Clean. Disappointed that the ceiling above the shower looks like it's in need of repair.

Very nice room. Clean. Disappointed that the ceiling above the shower looks like it's in need of repair.

efficient, clean, and quite.

efficient, clean, and quite.

Very quiet, staff was very friendly and the water pressure was GREAT!!!!!!!!!!

Very quiet, staff was very friendly and the water pressure was GREAT!!!!!!!!!!

Staff was very nice and helpful.

Staff was very nice and helpful.

Nice location, close to a lot of resturants and downtown.

Nice location, close to a lot of resturants and downtown.

Great stay! Will stay again soon

Great stay! Will stay again soon

This hotel was convenient to stay in the hotel.

This hotel was convenient to stay in the hotel.

Nice spacious room, high ceiling, very clean, spacious bathroom, indoor pool, breaksfast included, free parking, pet friendly, would definetely recommend if traveling with family. Staff was very helpful.

Nice spacious room, high ceiling, very clean, spacious bathroom, indoor pool, breaksfast included, free parking, pet friendly, would definetely recommend if traveling with family. Staff was very helpful.

Air conditioner didn't cool well but room was comfortable and clean. Friendly staff

Air conditioner didn't cool well but room was comfortable and clean. Friendly staff

Good hotel, it was clean and a great stay

Good hotel, it was clean and a great stay

The hotel was very clean and everyone there was so friendly. They went out of their way to make me feel at home. Even the general manager was there during breakfast greeting everyone, smiling, and asking how we enjoyed our stay. I wish I could give them 6 stars for the comfort of the beds... they are divine!!

The hotel was very clean and everyone there was so friendly. They went out of their way to make me feel at home. Even the general manager was there during breakfast greeting everyone, smiling, and asking how we enjoyed our stay. I wish I could give them 6 stars for the comfort of the beds... they are divine!!

The sheets and pillowcases on the bed were very damp, probably due to the humidity in the room (the AC unit was old) or due to the sheets being put on while still damp from the washer/dryer. But because the bed was made up, the sheets underneath didn’t have a chance to air-dry. The area of town wasn’t TOO scary, but there are reports of vehicles being stolen there. The small parking lot isn’t gated and is very easily accessible to anyone on the access road of the highway. So we didn’t want to risk it and ended up sleeping somewhere else. Again, the staff was fantastic and friendly, so nothing is their fault! We just didn’t feel like having our newborn there was the safest/cleanest environment.

The sheets and pillowcases on the bed were very damp, probably due to the humidity in the room (the AC unit was old) or due to the sheets being put on while still damp from the washer/dryer. But because the bed was made up, the sheets underneath didn’t have a chance to air-dry. The area of town wasn’t TOO scary, but there are reports of vehicles being stolen there. The small parking lot isn’t gated and is very easily accessible to anyone on the access road of the highway. So we didn’t want to risk it and ended up sleeping somewhere else. Again, the staff was fantastic and friendly, so nothing is their fault! We just didn’t feel like having our newborn there was the safest/cleanest environment.

The staff is kind enough to let us swap room which is facing the highway. The non facing highway room is super quiet. Even number room is not facing highway. The breakfast has fresh fruit and yugurt. We found a dead spider hanging on the ceiling but we treat it as decoration.

The staff is kind enough to let us swap room which is facing the highway. The non facing highway room is super quiet. Even number room is not facing highway. The breakfast has fresh fruit and yugurt. We found a dead spider hanging on the ceiling but we treat it as decoration.

The hotel is located really close to commercial center with dinning and other amenities. The didn't have water for sale.

The hotel is located really close to commercial center with dinning and other amenities. The didn't have water for sale.

Awesome place to stay. Breakfast is great. Interstate can be noisy if you are a light sleeper.

Awesome place to stay. Breakfast is great. Interstate can be noisy if you are a light sleeper.

Staff was very, very courteous.

Staff was very, very courteous.

Did not enter the hotel. The hotel was affected by Hurricane. No light and water. Expedia and hotel did not come to my aid till now. I have not yet received my refund

Did not enter the hotel. The hotel was affected by Hurricane. No light and water. Expedia and hotel did not come to my aid till now. I have not yet received my refund

Funky smell around hallways and rooms

Funky smell around hallways and rooms

The quality of Holiday Inn Express locations has gone so far downhill, this will be our last stay. The building had a musty smell, the carpet was dirty and the mattress had seen better days.

The quality of Holiday Inn Express locations has gone so far downhill, this will be our last stay. The building had a musty smell, the carpet was dirty and the mattress had seen better days.

This was a short stay for a quick overnight trip. It is in a convenient location, but I didn’t rate it higher for two reasons. First, our room faced the freeway—a 10 lane super highway and so the sound from the freeway was really loud and distracting, even with the blinds drawn. Second, the hotel is getting a bit the worse for wear and probably should be planning a renovation soon. But it was clean and in a convenient location, so if you stayed on the side away from the freeway, it would be ok for a short stay.

This was a short stay for a quick overnight trip. It is in a convenient location, but I didn’t rate it higher for two reasons. First, our room faced the freeway—a 10 lane super highway and so the sound from the freeway was really loud and distracting, even with the blinds drawn. Second, the hotel is getting a bit the worse for wear and probably should be planning a renovation soon. But it was clean and in a convenient location, so if you stayed on the side away from the freeway, it would be ok for a short stay.

Room says no smoking but there is a strong odor of cig smoke in the room mixed with moldy wet smell. Left at 3am, couldn’t sleep a second night because of the smell.

Room says no smoking but there is a strong odor of cig smoke in the room mixed with moldy wet smell. Left at 3am, couldn’t sleep a second night because of the smell.

The pool was warm and went up to 5ft 15 inches. The hot tub was a little cold but we made it work. There was cucumber water and lemonade in the lobby all night. Coffee in the lobby all night with cream and sugar. They sold snacks and the prices were really good. I will be back to stay there. Minutes from the Galleria Mall. Lyft was an easy access to several different places.

The pool was warm and went up to 5ft 15 inches. The hot tub was a little cold but we made it work. There was cucumber water and lemonade in the lobby all night. Coffee in the lobby all night with cream and sugar. They sold snacks and the prices were really good. I will be back to stay there. Minutes from the Galleria Mall. Lyft was an easy access to several different places.

The hotel overall was nice and clean. Breakfast was good, and there was a nice variety. TV remote didn’t work (I had 3 of my kids with me), but front desk replaced it. Our room never did cool off that much, and the road noise from the freeway kept me up most of the night. The bathroom could've been cleaner, especially the tub. All the staff was kimd and friendly, which i appreciated.

The hotel overall was nice and clean. Breakfast was good, and there was a nice variety. TV remote didn’t work (I had 3 of my kids with me), but front desk replaced it. Our room never did cool off that much, and the road noise from the freeway kept me up most of the night. The bathroom could've been cleaner, especially the tub. All the staff was kimd and friendly, which i appreciated.

Enjoyed my stay. Staff was attentive and room was clean

Enjoyed my stay. Staff was attentive and room was clean

Excelente

Excelente

Perfect for our stay, it was convenient and in the middle of the places we went to. Hotel room was excellent and great price.

Perfect for our stay, it was convenient and in the middle of the places we went to. Hotel room was excellent and great price.

nice and clean

nice and clean

Excellent location.

Excellent location.

Noce

Noce

This property refuses to give me a refund. My daughter couldn’t stay here because The power was out at the property. I wasn’t aware of this when I made the reservation and they refused to give my money back.

This property refuses to give me a refund. My daughter couldn’t stay here because The power was out at the property. I wasn’t aware of this when I made the reservation and they refused to give my money back.

Unfortunately the storm had just hit and beoke the glass front of the building. Now Im struggling to get my money back.

Unfortunately the storm had just hit and beoke the glass front of the building. Now Im struggling to get my money back.

No one at desk when checking in. Had to yell out. Room bathroom floor was dirty and in general looked well worn. Milk container was expired at breakfast.

No one at desk when checking in. Had to yell out. Room bathroom floor was dirty and in general looked well worn. Milk container was expired at breakfast.

It was really really hot. The AC was not working correctly.

It was really really hot. The AC was not working correctly.

Room smelled like mildew and dirty socks and they refused to move me until the last day and 7 different complaints. No manager on duty so "they didn't have the authority". terrible customer service.

Room smelled like mildew and dirty socks and they refused to move me until the last day and 7 different complaints. No manager on duty so "they didn't have the authority". terrible customer service.

This hotel was a lifesaver for my family after a fast moving storm hit Houston and knocked out power for almost 1million customers. Once the temps hit 90degrees the house was unbearable and we headed to this lifesaver. Not only did they welcome us with open arms at amazing prices but also our furry family member was welcome without the outrageous fees others hotels were charging. The room was SPOTLESS, the sheets were CLEAN and the room was COLD. Thank you for opening your doors to us.

This hotel was a lifesaver for my family after a fast moving storm hit Houston and knocked out power for almost 1million customers. Once the temps hit 90degrees the house was unbearable and we headed to this lifesaver. Not only did they welcome us with open arms at amazing prices but also our furry family member was welcome without the outrageous fees others hotels were charging. The room was SPOTLESS, the sheets were CLEAN and the room was COLD. Thank you for opening your doors to us.

Staff is great and rooms had freshly updated modern furniture and very comfortable beds.

Staff is great and rooms had freshly updated modern furniture and very comfortable beds.

Smelled like mildew. Air conditioner rattled and made noises all night. Hot tub had no bubbles…otherwise average

Smelled like mildew. Air conditioner rattled and made noises all night. Hot tub had no bubbles…otherwise average

Very nice good work and great

Great location

Very clean and quiet.

When we went to check in their credit card machine was down and we had to pay cash. Then instead of a $50 deposit using a card then became a $100 which was a problem for me... For me I had already had a hard day and this just didn't help out. A stay away from home should be easy.

Nice place, upgraded things, breakfast was good.

Nice and clean.

It was an older building. My girlfriend and I both are still hurting from sleeping in the bed.

One of the beat we have stayed in.

Pool is also gr8

Very ran down, competitively priced but not good value for money. Had to move rooms because shower was not working. AC units were old and noisy and didn’t work very well. Just a bad place overall.

it was good

Staff was rude at check out & suddenly they wanted pet deposit on checkout even though at check in they had seen my dog

Dated Holiday Inn, located near shops and restaurants but next to Highway 610. Road noise was loud. A van had its windows smashed in. Parking lot was not well lit. Shower head needs to be decalcified.

Great hotel, easy access to entertainment and shopping. nice pool and hottub. The only issue was the noise from.I-10. Which cant be controlled anyways. Didnt get muxh sleep ahead of the Houston Marathon

I felt a bit unsafe staying there as almost every night i heard someone knocking at my door. I just didn't like the old outdated stuff there. Will not stay there again.

Great place to stay, clean and pesceful.

.

The receptionist should have a better customer service, one of them was really rude.

One of the best complimentary breakfasts I have every experienced!

as soon as you walk in there is a musty smell, like "old hotel" according to the attendant. thats not a good first impression for my first stay here. other than that the stay was comfortable.

The Staff was friendly & the hotel was clean & affordable.The furniture & bathrooms are out dated but overall Great location.

Nice and clean hotel, but you can hear the noise from the highway.

I will have to get back there to resolve it.