Holiday Inn Express & Suites Houston - Hobby Airport Area by IHG
About Holiday Inn Express & Suites Houston - Hobby Airport Area by IHG
Located in Houston, 8.1 mi from University of Houston, Holiday Inn Express & Suites Houston - Hobby Airport Area features accommodations with an outdoor swimming pool, free private parking, a fitness center and a shared lounge. The property is set 9.3 mi from BBVA Stadium - Houston Dynamo, 9.3 mi from Texas Southern University and 9.3 mi from George R. Brown Convention Center. The accommodations offers a 24-hour front desk, airport transfers, a business center and free WiFi throughout the property. The rooms at the hotel are fitted with a seating area, a flat-screen TV with cable channels and a private bathroom with a hairdryer and a bath. The units at Holiday Inn Express & Suites have air conditioning and a desk. Guests at the accommodations can enjoy a complimentary grab-and-go breakfast. Houston Toyota Center is 9.3 mi from Holiday Inn Express & Suites Houston - Hobby Airport Area, while Discovery Green Park is 9.3 mi from the property. The nearest airport is William P. Hobby Airport, 1.9 mi from the hotel.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- In-room refrigerator
- Pool
- Spa / sauna
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel staff was generally praised for being friendly and helpful, but the property's condition and cleanliness were inconsistent across reviews. The location was appreciated for its proximity to the freeway and airport, but traffic noise was a common complaint.
- Friendly and helpful staff
- Convenient location near freeway and airport
- Inconsistent cleanliness and property condition
- Traffic noise from nearby freeway
- 5/5
Everything was good I will stay again
- 4/5
N/a
- 5/5
They never disappoint. Well maintained & friendly. We were there for just 1 night but we can always depend on positive consistency with this hotel chain.
- 4/5
No matter the side your room is on the freeway is heard but with a fan it drowns the sound out.
- 3.5/5
The sink didn't drain very well and the bed was hard to get into because it was so high.
- 3.5/5
The breakfast was good and everyone was friendly. The sink didn't drain very well and the bed was hard to get into because it was so high.
- 0.5/5
I called to cancel the reservation 2 hours after I booked and still you charged the stay, the person who responded at the hotel told me that it was cancelled. Please return the money
- 3.5/5
Good eggs and bacon, good coffee.
- 5/5
Exceptional
- 3.5/5
Good eggs and bacon, good coffee.
- 4/5
na na
- 4/5
Very good
- 0.5/5
I called to cancel the reservation 2 hours after I booked and still you charged the stay, the person who responded at the hotel told me that it was cancelled. Please return the money
- 5/5
All exceeded my expectations
- 5/5
All exceeded my expectations
- 2.5/5
Passable
- 5/5
I didn’t eat breakfast because I had to be at the airport around 5:30am. The parking was excellent because it was convenient.
- 4/5
na na
- 4/5
R
- 5/5
Clean, great rooms, attentive staff, great breakfast.
- 5/5
Our stay was great. My only issue was that the hotel only has 2 entrances. One of the entrances was blocked by the hotel shuttle the entire time we were there. I was told by the clueless receptionist “this is just what we do.” This is a major code violation, and it has been reported. I was further informed that there was no staff available to move the shuttle. So that means if there is an emergency and everyone needs to vacate the property, no one can move the van? Ok. Got it.
- 4.5/5
It was Nice & Neat. There was nothing in particular i didn’t like about the property.
- 4.5/5
It was Nice & Neat. There was nothing in particular i didn’t like about the property.
- 4/5
Very good
- 3.5/5
Exceptional staff. We had an issue with our TV & someone came to assist & when it proved difficult she moved us to an upgraded room down the hall. Lots of highway noise. There is also a gas station next door & the cars coming & going were a little noisy. We moved to a different room due to the TV & it was farther away from the highway. Much better experience
- 3.5/5
Exceptional staff. We had an issue with our TV & someone came to assist & when it proved difficult she moved us to an upgraded room down the hall. Lots of highway noise. There is also a gas station next door & the cars coming & going were a little noisy. We moved to a different room due to the TV & it was farther away from the highway. Much better experience
- 4/5
We arrived way earlier than expected, but the front desk didn't bat an eye to call housekeeping and get a room ready for us and allow us an early check-in. The breakfast in the morning was great, hot and fresh! While it is an older building, it is well-maintained. Definately, will stay here the next time we are in town.
- 3.5/5
Good
- 3.5/5
Good
- 5/5
Good customer service very clean breakfast was good environment was good
- 0.5/5
Bad
- 5/5
Perfect place to break up our drive to Galveston for a cruise the next day. We arrived late and the front desk staff was very welcoming, sharing water and amenities. Breakfast the next day was great and room was just what we needed.
- 5/5
The staff was absolutely amazing. We came down for the rodeo and were greeted and treated with nothing less than that Texas hospitality ya hear about. The front desk ladies were outright badass
- 5/5
The staff was absolutely amazing. We came down for the rodeo and were greeted and treated with nothing less than that Texas hospitality ya hear about. The front desk ladies were outright badass
- 4.5/5
Clean and accessible to airport Wish there were more food locations close
- 5/5
Great Have grits
- 4.5/5
It was very clean and the staff very friendly. The beds were comfortable. The breakfast was great. The bed pillows were long and flat. I had to use two to sleep on. The water pressure was almost nonexistent and very hard. The toilet flushed at the bottom of the bowl instead of the top, so if the paper or anything else got stuck on the side of the bowl, it stayed there when you flushed.
- 5/5
The only issue was the TV the remote control was not working and we couldn't watch TV but it wasnt a big issue, we went to sleep.
- 5/5
Very nice staff. Ideal area
- 4.5/5
It was clean, smelled good and also offered early breakfast. Some dust in the rooms.
- 5/5
Na
- 5/5
very functional for our travel purpose, well communicated.
- 4/5
Nice stay!
- 4/5
Overall stay was great, but the shower needs remodeling. Cond
- 5/5
Laundry room adequate. Staff was great.
- 3.5/5
The noise from the highway was loud in the room.
- 4/5
Friendly front desk staff
- 4/5
Friendly front desk staff
- 5/5
Clean, breakfast was amazing, quite, all around excellent Clean
- 5/5
Clean and the friendly staff was a plus
- 5/5
I love the different breakfast each morning also
- 5/5
I love the different breakfast each morning also
- 3.5/5
The airport shuttle never arrived. I had to take a taxi. There weren’t any restaurants nearby. I had to Uber Eats a meal. The rooms were comfortable and clean but noisy. I could hear someone talking in the room next to me until after midnight. At one point during the night a group of very loud people woke me. The hotel staff were friendly and kind.
- 4/5
Check in was challenging. Location was right by very busy highway, road noise was loud.
- 3/5
no hot water for the shower in the morning
- 3.5/5
They took care of any issues We ordered a pizza to be delivered, it was, to the wrong room. The night clerk told me it was a needy family in a different room. How did she know??? We just forgot the issue. The stay here was good other than that We were here for my mother's funeral and needed to focus on other issues.
- 5/5
Nothing, breakfast wad good, and staff was very helpful
- 5/5
We arrived during g a very cold period and the staff was getting prepared for a possible electric outage. They were great and kept a positive attitude. I have to say, the staff there was so kind. Accommodations were great. Good bed and pillows. Breakfast was great. Freeway noise was annoying but not terrible. Shuttle to/from the airport was reliable!
- 5/5
Easy to get to outside food venues
- 5/5
Great place.
- 5/5
Great place.
- 5/5
Due to weather unable to drive north and they let us check in early.
- 5/5
Due to weather unable to drive north and they let us check in early.
- 3.5/5
The hotel overcharged me for the 2 rooms I reserved. Then, they did not have anyone on duty that knew how to correct the mistake. I checked back several times to see if the manager had corrected the problem, and nothing had changed. I finally had to dispute the charges with my bank.
- 5/5
The location of the hotel is too noisy being too close to the highway.
- 5/5
Very friendly.
- 5/5
Very friendly.
- 5/5
It is a comfortable stay. A little noisy due to its location but that is why you stay here. Clean, feels safe and breakfast is pretty good.
- 5/5
It is a comfortable stay. A little noisy due to its location but that is why you stay here. Clean, feels safe and breakfast is pretty good.
- 5/5
A very lovely place to stay while visiting
- 5/5
A very lovely place to stay while visiting
- 5/5
Great hotel I always love staying here
- 5/5
Great hotel I always love staying here
- 3/5
Check-in was difficult, they couldn't find my expedia with confirmation code, made 3 werks prior. The staff was very nice, shuttle from car rental lot was so appreciated as was the Lyft to airport.
- 3/5
Check-in was difficult, they couldn't find my expedia with confirmation code, made 3 werks prior. The staff was very nice, shuttle from car rental lot was so appreciated as was the Lyft to airport.
- 5/5
Breakfast was really good and up to standards
- 5/5
Breakfast was really good and up to standards
- 5/5
Room was clean, great housekeeping
- 5/5
Room was clean, great housekeeping
- 5/5
T
- 5/5
T
- 4/5
Didn’t like the breakfast menu and quality could be better
- 4/5
Didn’t like the breakfast menu and quality could be better
- 5/5
Clean and comfortable. Amazing staff!!!
- 5/5
Clean and comfortable. Amazing staff!!!
- 5/5
Our room was clean/comfortable, and breakfast was fantastic.
- 5/5
Our room was clean/comfortable, and breakfast was fantastic.
- 5/5
Staff was great, clean room, good continental breakfast. I had a great stay!
- 5/5
Staff was great, clean room, good continental breakfast. I had a great stay!
- 4/5
Clean room, neat interior with clean bathroom
- 4/5
Clean room, neat interior with clean bathroom
- 5/5
Everything was great with the exception of the greeting at the front desk. I am an IHG member but didn’t have my number readily available. The young lady noted down my phone number and email address and I never heard back from her. The person in front of me received the complimentary goodie bag, no questions asked, and as I walked back into hotel with my luggage, I noticed she also gave a bag to the man in line behind me.
- 5/5
Everything was great with the exception of the greeting at the front desk. I am an IHG member but didn’t have my number readily available. The young lady noted down my phone number and email address and I never heard back from her. The person in front of me received the complimentary goodie bag, no questions asked, and as I walked back into hotel with my luggage, I noticed she also gave a bag to the man in line behind me.
- 5/5
Breakfast was great
- 5/5
Breakfast was great
- 4/5
yes
- 4/5
yes
- 5/5
Houston, Texas, and I’m so grateful for the outstanding service we received throughout our stay. The staff were incredibly welcoming and attentive, making us feel right at home from the moment I arrived. A special thank you to Stephanie and Lele—they truly made our stay memorable. Stephanie was professional, kind, and always ready to help with anything I needed. And LeLe was wonderful—her warmth and attention to detail stood out every day. One of the highlights of my stay was the breakfast. It was delicious, with a great variety of options to choose from. LeLe made sure everything was perfect each morning, and her friendly presence made breakfast feel like a treat rather than just a meal. The room was clean and comfortable, and the overall atmosphere of the hotel was peaceful and inviting. I highly recommend Holiday Inn Express & Suites - Hobby Airport Area by IHG Houston, Texas in Houston to anyone looking for a place where genuine hospitality shines through. We will definitely be back!
- 5/5
Houston, Texas, and I’m so grateful for the outstanding service we received throughout our stay. The staff were incredibly welcoming and attentive, making us feel right at home from the moment I arrived. A special thank you to Stephanie and Lele—they truly made our stay memorable. Stephanie was professional, kind, and always ready to help with anything I needed. And LeLe was wonderful—her warmth and attention to detail stood out every day. One of the highlights of my stay was the breakfast. It was delicious, with a great variety of options to choose from. LeLe made sure everything was perfect each morning, and her friendly presence made breakfast feel like a treat rather than just a meal. The room was clean and comfortable, and the overall atmosphere of the hotel was peaceful and inviting. I highly recommend Holiday Inn Express & Suites - Hobby Airport Area by IHG Houston, Texas in Houston to anyone looking for a place where genuine hospitality shines through. We will definitely be back!
- 5/5
I love my stay there, I love the size of the room very big and the front deck are very active to responds to customers and very nicely. My next time in Texas I will always choose you guys
- 5/5
I love my stay there, I love the size of the room very big and the front deck are very active to responds to customers and very nicely. My next time in Texas I will always choose you guys
- 5/5
Room size was roomy, front desk clerk was helpful and housekeeping was made sure we had plenty of towels!
- 5/5
Room size was roomy, front desk clerk was helpful and housekeeping was made sure we had plenty of towels!
- 4/5
Found trash in the parking lot twice (2) current days. Brought it to the staffs attention and it was ignored after they Stated they would clean it up.
- 4/5
Found trash in the parking lot twice (2) current days. Brought it to the staffs attention and it was ignored after they Stated they would clean it up.
- 5/5
Very clean. I love that they offer items you may have forgotten such as a toothbrush and toothpaste and shower cap, and ear plugs .
- 5/5
Very clean. I love that they offer items you may have forgotten such as a toothbrush and toothpaste and shower cap, and ear plugs .
- 5/5
Convenient location for us, excellent mattress, friendly staff
- 5/5
Convenient location for us, excellent mattress, friendly staff
- 4/5
Breakfast utensils could have a separate place to be set next to food so that warmers could be completely closed and food could stay fresh. Also, extended breakfast time till 10am would be nice.
- 4/5
Breakfast utensils could have a separate place to be set next to food so that warmers could be completely closed and food could stay fresh. Also, extended breakfast time till 10am would be nice.
- 5/5
The shuttle service should be 24 hours the lady that do the breakfast was great the place is quiet and well kept overall everything was excellent for me..
- 5/5
The shuttle service should be 24 hours the lady that do the breakfast was great the place is quiet and well kept overall everything was excellent for me..
- 5/5
The staff was amazing and the facility was well organized and clean. We will be back to visit in Nov of this month year
- 5/5
The staff was amazing and the facility was well organized and clean. We will be back to visit in Nov of this month year
- 5/5
Airport shuttle was amazing. The staff was so attentive and even allowed us to Check in early. Our room’s air conditioner was broken when we first checked in. I called the front desk and it was fixed within minutes!
- 5/5
Airport shuttle was amazing. The staff was so attentive and even allowed us to Check in early. Our room’s air conditioner was broken when we first checked in. I called the front desk and it was fixed within minutes!
- 5/5
Awesome
- 5/5
Awesome
- 5/5
Yes good breakfast
- 5/5
Yes good breakfast
- 5/5
The staff are nice, and breakfast is good
- 5/5
The staff are nice, and breakfast is good
- 5/5
Great food options and great staff
- 5/5
Great food options and great staff
- 5/5
Overall good experience with nice facility and pleasung staff
- 5/5
Overall good experience with nice facility and pleasung staff
- 5/5
Great plaza and location. Place was clean and staff was friendly at all times. Will be staying again in the future. Highly recommend
- 5/5
Great plaza and location. Place was clean and staff was friendly at all times. Will be staying again in the future. Highly recommend
- 5/5
This was a family visit trip. This was in a safe area. Clean inside and outside. Staff were great. Stephanie at front desk was great help on finding places around our hotel. The breakfast was wonderful. Hot food clean and great juicers and teas. The rooms were clean and beds very comfortable. Little noises from I terstate traffic but overall very good place to stay.
- 5/5
This was a family visit trip. This was in a safe area. Clean inside and outside. Staff were great. Stephanie at front desk was great help on finding places around our hotel. The breakfast was wonderful. Hot food clean and great juicers and teas. The rooms were clean and beds very comfortable. Little noises from I terstate traffic but overall very good place to stay.
- 5/5
Neat and clean rooms
- 5/5
Neat and clean rooms
- 5/5
Beds were super comfortable
- 5/5
Beds were super comfortable
- 4/5
Close to the airport; Gas station next door; Friendly staff
- 4/5
Close to the airport; Gas station next door; Friendly staff
- 3/5
The property was nice and quiet with friendly staff. Conveniently located next to a gas station so you can fuel up and purchases snacks and other necessities. Only negative was that our tv kept disconnecting from cable service, but the staff was great and rectified the issue and there is no full length mirror in the rooms Otherwise, great stay.
- 3/5
The property was nice and quiet with friendly staff. Conveniently located next to a gas station so you can fuel up and purchases snacks and other necessities. Only negative was that our tv kept disconnecting from cable service, but the staff was great and rectified the issue and there is no full length mirror in the rooms Otherwise, great stay.
- 5/5
Great!
- 5/5
Great!
- 2/5
Property need some upgrades.
- 2/5
Property need some upgrades.
- 5/5
Everything was good the breakfast was good also
- 5/5
Everything was good the breakfast was good also
- 5/5
Airport proximity
- 5/5
Airport proximity
- 5/5
The rooms where clean the breakfast was delicious
- 5/5
The rooms where clean the breakfast was delicious
- 5/5
Great stay
- 5/5
Great stay
- 5/5
Very nice people. Good breakfast. Very quiet and comfortable. Next to a gas station/mini mart if you want beverages. Fridge and microwave in room. Just overall pleasant.
- 5/5
Very nice people. Good breakfast. Very quiet and comfortable. Next to a gas station/mini mart if you want beverages. Fridge and microwave in room. Just overall pleasant.
- 5/5
It was a pleasure staying here for the three nights, friendly staff and clean will stay again
- 5/5
It was a pleasure staying here for the three nights, friendly staff and clean will stay again
- 5/5
Nothing
- 5/5
Nothing
- 3/5
The hotel is very clean and the breakfast was a welcome bonus. However, I was double charged for the room and the only explanation I was given was that it was a “training error”. Still waiting for any type of refund or charge to fall off.
- 3/5
The hotel is very clean and the breakfast was a welcome bonus. However, I was double charged for the room and the only explanation I was given was that it was a “training error”. Still waiting for any type of refund or charge to fall off.
- 4/5
Tub was extremely slippery, just the water and the tub no soap yet while showing I almost fell 6 times. I was having to bend down and hold the side of the tub and still almost slipping. My son as well who is 6ft was just rinsing off his legs and almost slipped and fell a few times as well.
- 4/5
Tub was extremely slippery, just the water and the tub no soap yet while showing I almost fell 6 times. I was having to bend down and hold the side of the tub and still almost slipping. My son as well who is 6ft was just rinsing off his legs and almost slipped and fell a few times as well.
- 5/5
Everything was good
- 5/5
Everything was good
- 5/5
Great hotel. Check in was great and breakfast was good. Quiet and east parking
- 5/5
Great hotel. Check in was great and breakfast was good. Quiet and east parking
- 5/5
The customer service was great and the staff helped us out in all ways possible. It was lovely.
- 5/5
The customer service was great and the staff helped us out in all ways possible. It was lovely.
- 4/5
Good Overall. Excellent HOT Breakfast, very clean Hotel!
- 4/5
Good Overall. Excellent HOT Breakfast, very clean Hotel!
- 5/5
Safe and affordable
- 5/5
Safe and affordable
- 5/5
The property was great and at a good location.
- 5/5
The property was great and at a good location.
- 5/5
Recepionist are friendly and helpful. The hotel environment is clean,
- 5/5
Recepionist are friendly and helpful. The hotel environment is clean,
- 5/5
Bunch of kids in a room getting loud in & out in our 3rd floor not to mention highway right outside our window real loud too breakfast was phenomenal as usual room was clean & cold the way I like it LILY the breakfast was the best nicest person there definitely would stay there again
- 5/5
Bunch of kids in a room getting loud in & out in our 3rd floor not to mention highway right outside our window real loud too breakfast was phenomenal as usual room was clean & cold the way I like it LILY the breakfast was the best nicest person there definitely would stay there again
- 5/5
The hotel is a great place to stay when catching a flight out of hobby.
- 5/5
The hotel is a great place to stay when catching a flight out of hobby.
- 4/5
It was pretty nice
- 4/5
It was pretty nice
- 1/5
The most important things when lodging are a clean, safe and quiet environment to get sleep. That was impossible in Room 308, it is approximately 100 yards from the highway and the road noise was horrible. Was not able to sleep at all! Can’t emphasize enough how disappointed I am. A total loss of money and left feeling terrible as we went about our travels. Would never stay again and will warn people of the same.
- 1/5
The most important things when lodging are a clean, safe and quiet environment to get sleep. That was impossible in Room 308, it is approximately 100 yards from the highway and the road noise was horrible. Was not able to sleep at all! Can’t emphasize enough how disappointed I am. A total loss of money and left feeling terrible as we went about our travels. Would never stay again and will warn people of the same.
- 5/5
Service was great. Breakfast was awesome?
- 5/5
Service was great. Breakfast was awesome?
- 5/5
Always love coming here. Best breakfast in town. Stephanie always takes care of me from the moment i walk in.
- 5/5
Always love coming here. Best breakfast in town. Stephanie always takes care of me from the moment i walk in.
- 5/5
Friendly and quiet
- 5/5
Friendly and quiet
- 4/5
The Hotel was very comfortable, service was great. However, I was cold and when I turned on the heat I noticed that the air was coming out of a vent that was probably dirty. Since I am alergic to dust, I developed a severed headache during the night which I believe was the result of dust from the vent. Perhaps there is a filter that needs to be replaced. Otherwise this hotel was great.
- 4/5
The Hotel was very comfortable, service was great. However, I was cold and when I turned on the heat I noticed that the air was coming out of a vent that was probably dirty. Since I am alergic to dust, I developed a severed headache during the night which I believe was the result of dust from the vent. Perhaps there is a filter that needs to be replaced. Otherwise this hotel was great.
- 4/5
This facility needs to figure a way to reduce the highway noise being so close to interstate 45
- 4/5
This facility needs to figure a way to reduce the highway noise being so close to interstate 45
- 5/5
Nice
- 5/5
Nice
- 5/5
I enjoyed my stay. The hotel was super clean, breakfast was delicious with various options. Not too far from airport. I would definitely recommend staying here
- 5/5
I enjoyed my stay. The hotel was super clean, breakfast was delicious with various options. Not too far from airport. I would definitely recommend staying here
- 5/5
Property was clean, staff was friendly. Our TV wasn’t working and they had someone in fixing it in less than 5 minutes.
- 5/5
Property was clean, staff was friendly. Our TV wasn’t working and they had someone in fixing it in less than 5 minutes.
- 5/5
It was good
- 5/5
It was good
- 5/5
Every was amazing
- 5/5
Every was amazing
- 5/5
Nice and clean. Amazing breakfast
- 5/5
Nice and clean. Amazing breakfast
- 5/5
Great service. Stephanie at the front desk was amazing. I arrived after 9pm and the hotel shuttle was not available, I called the hotel and Stephanie arrange a complimentary Lift pick up from the airport.
- 5/5
Great service. Stephanie at the front desk was amazing. I arrived after 9pm and the hotel shuttle was not available, I called the hotel and Stephanie arrange a complimentary Lift pick up from the airport.
- 2/5
Hurst
- 2/5
Hurst
- 5/5
Nice hotel, unfortunately no restaurants within walking distance. Room was clean, beds were great. Our bathroom sink had to have the stopper removed or the sink never drained. The tv had a line down the center so half the screen was darker than the other half. Has a shuttle for airport transportation but new employer called us a Lyft to be picked up from the airport. Rather confusing when we get to the hotel & see the shuttle sitting there. Would've been nice if it could be used to go to a restaurant.
- 5/5
Nice hotel, unfortunately no restaurants within walking distance. Room was clean, beds were great. Our bathroom sink had to have the stopper removed or the sink never drained. The tv had a line down the center so half the screen was darker than the other half. Has a shuttle for airport transportation but new employer called us a Lyft to be picked up from the airport. Rather confusing when we get to the hotel & see the shuttle sitting there. Would've been nice if it could be used to go to a restaurant.
- 3/5
We pulled down the night shade and found mold on the shade that had been rolled. Room smelled musty.
- 3/5
We pulled down the night shade and found mold on the shade that had been rolled. Room smelled musty.
- 5/5
Great property and value
- 5/5
Great property and value
- 5/5
Our stay was great!! Staff was very nice, accommodating! Camille was wonderful and knew her job very!!
- 5/5
Our stay was great!! Staff was very nice, accommodating! Camille was wonderful and knew her job very!!
- 5/5
Excellent service great job
- 5/5
Excellent service great job
- 1/5
We arrived and my husband and I and 6 other people had to wait an hour to get checked in because the hotel worker left their shift and didn't wait until the other shift person clocked in. After waiting and hour the key card system didn't work . We had to wait 15 minutes for the worker to fix the key card and then when we got to our room , the key still doesn't work. So we had to go back down to the lobby to fix it again. We finally got the fixed and then our room was next to the housekeeping door and we couldn't sleep because the house keeping keep going back and forth. Also we heard the toilet running . We couldn't flush the toilet for about 30 minutes before we could flush it. We talked to the manager they said they couldn't refund our money because it was through third party. I will be calling corporate
- 1/5
We arrived and my husband and I and 6 other people had to wait an hour to get checked in because the hotel worker left their shift and didn't wait until the other shift person clocked in. After waiting and hour the key card system didn't work . We had to wait 15 minutes for the worker to fix the key card and then when we got to our room , the key still doesn't work. So we had to go back down to the lobby to fix it again. We finally got the fixed and then our room was next to the housekeeping door and we couldn't sleep because the house keeping keep going back and forth. Also we heard the toilet running . We couldn't flush the toilet for about 30 minutes before we could flush it. We talked to the manager they said they couldn't refund our money because it was through third party. I will be calling corporate
- 5/5
Everything was great. we only stayed one night but was very please with the accomodations. the open shower was a bit awkward and too close to the bathroom sink
- 5/5
Everything was great. we only stayed one night but was very please with the accomodations. the open shower was a bit awkward and too close to the bathroom sink
- 5/5
Our experience was very positive. Would do it again.
- 5/5
Our experience was very positive. Would do it again.
- 5/5
Restful too tired to partake asserts!!
- 5/5
Restful too tired to partake asserts!!
- 5/5
Everything was so perfect
- 5/5
Everything was so perfect
- 1/5
I was force to pay over $200 from what I booked with Expedia,
- 1/5
I was force to pay over $200 from what I booked with Expedia,
- 2/5
The room was very noisy from people upstairs, the airplanes and highway cars. The restroom had no place to hang towels. Restroom needs attention as it was not clean with mold. The room smelled like cigarettes as did the hallway.
- 4/5
No hot water for shower ut was barely warm.
- 4/5
All good, very friendly and helpful staff. Arranged a FREE Lyft ride to the Airport because their shuttle service hadn't started yet. Pretty noisy when jets took off.
- 4/5
Good
- 1/5
When we arrived, we were informed that the hotel oversold and they didn’t have any more rooms available. So we had to spend the night in the airport because of their inability to manage the property. Totally unacceptable.
- 4/5
Check in was a 40 minute wait and we were late to our event due to this. Front desk clerk stated the rooms had to be inspected, but several of us notice she was merely waiting on her relief (someone to take over) for a shift change maybe. This needs to be addressed.
- 4/5
Easy parking and helpful front desk personnel. Bathtub is very slippery and has no anti-slip mat. Elevator is slow. Good enough place to stay while on a tight budget, but not for more than 1-2 nights.
- 5/5
Check in was quick and easy and room was nice and clean. Super convenient hotel for early morning flights since it’s real close to airport
- 1/5
Our sheets were very dirty & room smelled like mold and dog!
- 3/5
Stayed in a room on the lobby level, quite noisy particularly at night due to guests congregating in the area. The side entrance door was broken and would slam shut upon entering and exiting. Overall, a decent stay as the hotel itself is clean and located conveniently to the airport.
- 3/5
The air conditioning wasn’t blowing to the set temperature. It stayed warm throughout the night.
- 5/5
Very nice stay. Super comfortable
- 1/5
Both times we stayed the room thermostats were broken , got up to 76 in room .
- 4/5
The staff was great. Property clean. The only problem tv remote did not work. We were there for a wedding so tv not working was not a big deal. I did leave a message at front desk noone resolved the problem during my 5 day stay.
- 4/5
The proximity to Hobby Airport is the primary reason for my visit. Not a lot of close dining options and the freeway means a constant drone of cars.
- 5/5
The staff was absolutely amazing. The front desk staff was so helpful from check in to check out . They were kind helpful and accommodating to every need . The rooms were nice , clean and large . The beds were comfortable. The Continental breakfast was one of the best ones I’ve ever had staying at a hotel. 5 stars
- 5/5
Everything excellent except hallway carpets had lots of stains
- 5/5
The breakfast was excellent. The lady that fixes the breakfast and maintains it was fantastic! She is super friendly. Smiles big and Always offering if we need anything.
- 4/5
Nice, clean, seemed newish. Close to highway-convenient, but noisy.
- 3/5
We were right off a main highway and it was VERY NOISY all night long
- 5/5
We had no issues. We had just gotten off of a cruise and rooms were not supposed to br ready until 1500. The worked with us to get my family and I checked in as early as possible. Great customer service and even ordered my family an Uber to go to the airport.
- 2/5
Called for the free airport shuttle. The hotel is five minutes from the airport. They told us it would be 15 minutes. Called back after 30 minutes of waiting. They assured us the driver was close. We gave up after an hour and paid $40 for an Uber. Ceiling tiles removed for an apparent leak on the main floor. Nobody working to fix it the entire time we were there. Floor slippery. Gym closed. Pool cold. Breakfast was great. There's a gas station convenience store next door to the hotel, which was... convenient. It's right on the highway so it's very noisy if your room faces the highway.
- 4/5
Great place to stay but it is a little bit noisy outside because it is nearby the road
- 5/5
very close to the airport!!
- 3/5
We stayed here twice within a week because it was pre-booked on our first trip there we had no water on our second day of waking up for hours no access to laundry on our return stay back. They were not accommodating at all with any type of early check-in Even when I asked if I could pay extra for early check-in since we were coming in from another state and got off of the ship early.
- 3/5
Room quality could’ve been a bit better. Walls and bathroom showed signs of wear
- 2/5
While the staff was nice, they didnt accomodate or compensate in anyway for the terrible inconvenience of first having no water at all. After being reassured water would be on shortly, water was restored but no hot water at all. Hot water was never restored durong our stay. We were unable to shower or bath our baby. Had they offered some sort of accommodations or compensation this would be a vastly different review.
- 5/5
N/a
- 4/5
Good safe location.
- 4/5
I truly appreciate the checkin staff assistance, she was extremely helpful and accommodating.
- 5/5
The staff were so nice lol & the room was very clean and I loveddddd how cold the room got
- 5/5
Mandy at the front desk was so helpful and accommodating. We got off our cruise way earlier than expected and I called the hotel to see if we could do a early check-in. Mandy was able to get us right in. Our stay was very relaxing. The next morning the breakfast options were amazing. Lele ran the breakfast spread making sure everything was clean and stocked up for the quests. She even taught me how to work the pancake maker and they were awesome pancakes. You guys rock! Thank you so much for everything.
- 5/5
It was amazing stay , top tier no complaints
- 3/5
All n all the remotes in the rooms need to be checked out thoroughly. Because at times they tend not to work. The breakfast should have a variety of foods. Like beef sausage links. Omelette station. Muffins different variety. Just my opinion.
- 1/5
They got roaches
- 5/5
Exceptionally helpful and courteous staff. Very attentive to a traveler's needs. Wonderful breakfast!!!
- 4/5
A little noisy by the highway. Staff was exceptional. Pool was great.
- 5/5
Everything was very clean , and the staff very nice and friendly, we really enjoyed the stay.
- 5/5
Great place to stay
- 1/5
Their were roaches inside room.
- 4/5
Love how the towels and toilet paper were presented in the room. The gym only had one working treadmill, tv for the treadmills didn't work.. Loved the express coffee station. The hot water dispenser was lame, why not put the hot water in the same kind of dispenser as the coffee?! How about getting another hot water dispenser and putting it on the breakfast table side?! The breakfast omelettes were good. Breakfast was ok. It did have several choices, would have liked the food to be hotter. The bed was pretty comfortable. Overall would I stay at this place again, yes.
- 1/5
My room had roaches, in addition restroom door was not working properly.
- 2/5
When we first arrived to our initial room it was old blood stain on pillow case and poop was left on the toilet seat, I assuming the house keeping overlooked during their cleaning. We had to be moved to another room.
- 4/5
Very good place and clean
- 5/5
I always stay with y’all for corporate travel. The skunk smell from the pot smokers is starting to get pretty annoying though, just sayin