Holiday Inn Express and Suites Houston Westchase - Westheimer by IHG

Blanket was dirty with some red spots. The AC was noisy loudly all night long.

Superb

Our stay was great. Even though it was short, it was great. The beds and pillows were incredible.

Good

Exceptional

Great place to stay

Facility was clean Staff was helpful Parking was not convenient

clean and affordable, but nothing extraordianry

Breakfast was a highlight — it was fresh, well-stocked, and the area was kept tidy the whole time. You could tell the staff actually put effort into maintaining it, which you don't always see at hotels like this. The room itself was comfortable and clean, but there were a couple of things worth noting. First, there was an old, musty smell that seemed to be coming from the carpet. It's that classic "hotel smell" that just lingers, and it did take away from an otherwise great room experience. The carpets are overdue for either a deep clean or a full replacement. Second — and this one was hard to overlook — we had no hot water Sunday morning. Nothing like starting your day with a cold shower when you're away from home. That's something that really needs to be addressed. Overall, I'd still consider staying here again. The staff, cleanliness, and breakfast more than made up for the issues — but management should look into those carpets and the hot water situation before it becomes a recurring complaint. A solid stay, just a couple of things holding it back from being perfect.

Everything about this stay was excellent. Kind and welcoming staff, everything clean, great pool and amenities!

The hotel itself was clean, comfortable, and in a great location. The room was nice, and overall our stay was enjoyable. However, my experience was affected by the staff’s attitude. While the accommodations were great, better customer service would have made this stay much more enjoyable. The customer service didn’t match the quality of the hotel. The lady who was on duty that afternoon was rude and unwelcoming. I was observing her how she talked to every guests on that day. She seemed not interested on assisting guests. I hope the management will address that staff professionalism and customer service.

The shower head is not good enough ?

The rooms The shower head is not good enough

I had an excellent stay at this Holiday Inn. The hotel was clean, comfortable, and well maintained from the moment I arrived. The staff was friendly, professional, and always helpful whenever I needed anything. My room was spotless, the beds were comfortable, and the overall atmosphere made me feel relaxed and welcome. The location was convenient, and the entire experience exceeded my expectations. I would absolutely stay here again and highly recommend this hotel to anyone looking for a pleasant and stress-free stay.

Manager was very rude

Exceptional

Good breakdast

Everything was excellent

Average property, but far from town and the public transportation is not the greatest. Water not refilled in the gym. Breakfast always the same snd small eating area.

Very professional staff

Very professional staff

White guy Manger longer hair very bad zero customer service rude

Room was excellent and breakfast was very good. Good for business or pleasure. Easy access to major highways and arteries

Clean room

Good I lost my clothes there and nobody actually care about that. I don’t know if it’s my problem or theirs. I just tell the feeling of myself. I won’t be there anymore. Maybe I comment like this, still have nothing improving.

Superb

Exceptional

Pleasant

Muy buena habitación muy cómoda y confortable

Cleanliness Parking lot

Parking lot

When I got there, I didn't know I had to pay $150.00 for a deposit. for damages. Also when I got back from my event there no parking, I had to circle the parking lot the said security guard said to check the basement no parking there and it was dark so I finally find one.

The rooms were very clean. Everyone staff members were friendly always a smile. Breakfast was delicious. Plenty of parking.

Location and clean Breakfast could improve

Location and clean Breakfast could improve

The house keeping maiden stole my bag of shoes and gifts, clothes

manager

Front desk staff was very helpful and polite. The room was clean. The breakfast was delicious.

.

Brand new smell, very clean, great location Nothing

Exceptional

Exceptional

Great experience

Service was worried

Passable

We were

Breakfast, approachable staffs, cleanliness of the room and comfort of the bed. Nothing really.

Breakfast, approachable staffs, cleanliness of the room and comfort of the bed. Nothing really.

Some staff could of been a little more helpful

Location The price absolutely to high

Very good

Exceptional

The price absolutely to high

Very good

Great location and easy parking. The breakfast was excellent, the room clean and the staff very friendly and helpful.

Exceptional

Nothing No hot water. No service upon request, No clean towels upon request, bugs, and terrible customer service.

Exceptional

Nothing No hot water. No service upon request, No clean towels upon request, bugs, and terrible customer service.

The facilities were nice and the room was very clean The no smoking was actually emforced and it was very quiet. The check in and out process was a little long die to single staff member at the desk. The parking for larger vehicles was limited and the basement parking clearance was really low for our truck.

I didn't like the parking but no isuues with anything else. Would definitely stay again.

Parking was a little difficult since we needed a handicapped place.

Great location near Westheimer.

Great place to stay! Proximal to many places in Houston.

Nothing They have thieves working there

None

Breakfast id good. Nice parking facility

Nice to have a washer and dryer available. Overall a good stay and felt safe.

Everything 0/10 !!

Nice and Clean also had Security Guard walking around at night Definitely a Plus

Nice , cleaned

No comment

The breakfast was great! The iron board was too flimsy. Hardly any padding

Could'n't get my points for being a member of igh!!

Neat and clean

Then at the check out, my daughter forgot her gold necklace, she call 5 minutes after we left the hotel and we returned to get it. When we looked for it, wasn’t where she left it, we asked the cleaning lady and she said she didn’t see it. We talked to the front person and ask for the manager (Mathew) but he left the hotel and didn’t know if he was going to return. After a while and when we told them we were going to call the police, the necklace appeared magically. The only person we got help was Emily the front desk person in charge (very friendly).

Check in was terrible, the Manager (Mathew) was very rude, he doesn’t have customer service orientation, his staff was the opposite, he pretends he know every policy of the hotel and his staff doesn’t. He blamed everything on the employees.

There is only one elevator. Breakfast was not ready at the indicated time and I needed to leave early

Front desk very helpful and friendly. Good location and parking feels safe. Room was kind of noisy between AC unit and running water.

Location, cleanliness, friendly staff

Pool setting and location near so many stores and venues Need better Laundry room, they trying to take my $250 security deposit because I left snacks in room and fridge

It was too cold to use the pool, but I did use the gym: some of the equipment was not fully working; however, I managed to work up a sweat.

Friendly staff and check in was easy

Greatp

👌

From the moment we checked in, the front desk staff was unfriendly, rude, and dismissive. Later, when I returned with my sister and two kids, we were simply standing near the elevators talking when the same employee inserted herself into our conversation in a very unprofessional way, asking with attitude, “Who parked in the VIP parking?”—which had nothing to do with us. When we got to the room, there were only two towels. After calling for more, I was told I had to come downstairs to get them myself, which is inconvenient—especially with kids. The bathroom conditions were unacceptable. The shower was clogged, and there was brown residue smeared on the bathroom wall, which was honestly disgusting and raises serious concerns about cleanliness. Overall, between the poor customer service and lack of cleanliness, this stay did not meet expectations. I would not stay here again.

Great stay

Clean rooms. Wonderful breakfast!

Clean room, friendly staff.

When they said Houston was scamming that included hotels too. Book 2 rooms, notified front desk multiple times of late arrival. Checked in was told verbally and signed a receipt for two charges. One for $312.55 and $647 agreed to what was told signed and swiped card. Checked out Sunday, turned key into FRONT DESK no hey there was a mistake with the charge. Got home checked my card another charge outside of the two I mentioned for $155. Called the Hotel spoke with manager and he tried to say it was a valid charge. Called Guest relations a week later no resolution. They are definitely scamming in Houston and that’s one hotel I would not recommend!!

This location is always a pleasure. Great staff and great service

Every morning the elevator floor was dirty from spilt drinks. Looks like whoever was manning the front desk didn't want to lift a finger, waiting until the cleaning staff came in.

Once we get our room, we walk into a hot and humid room. Again, the same front desk girl tells us there are no engineers available and no more rooms so too bad. We switched to a Hyatt and had a great experience there. Do No Stay at this location.

Clean room and friendly staff. Good breakfast and recommended this hotel.

Clean room, great staff. Will definitely stay here again.

Great for price and location

DO NOT RECOMMEND!!!

Stay was nice. The included breakfast buffet was better than most. Overall good, only negative was the person who checked me in bordered on rude. I was behind a lady in line, which she moved to the side. I stood there for 10 minutes with no one saying anything. The lady behing the desk never acknowledged me or anything. After another 5 minutes ofvjust standing, i asked if there was a problem checking in. The customer that had moved to the side replied yes, I've been here over an hour. Lady behind counter still never replied or acknowledged. Finally, after another 10 minutes she had the previous customers keys ready. I was checked in fairly quick, although she still was not friendly, didnt apologize for the wait or anything. Only thing she said, was the hoursvfor breakfast buffet.

Everything was perfect

The lady at the reception desk was very rude and unprofessional

The lady at the reception desk was very rude and unprofessional

The person who checked me in was extremely rude. Extremely rude

The person who checked me in was extremely rude. Extremely rude

Very clean, staff nice

Very clean, staff nice

Staff were nice and room was clean. Breakfast was also good and free parking was nice.

Staff were nice and room was clean. Breakfast was also good and free parking was nice.

Room was in good condition

Room was in good condition

I stayed 2 nights, the 1st night my tv did not have a connection. The engineer came and looked at it and said he couldn’t figure out what was wrong. I didn’t hear anything else for the rest of the night! The next morning I went back down to the front desk and the young lady who is always helpful was the only one who offered to switch my room. Now I’ve been charged 150 twice after my check out due to incidentals I have. Why if my card was charged at check in for incidentals is it charged again at checkout? This is my 2nd stay and I am just frustrated at this point.

I stayed 2 nights, the 1st night my tv did not have a connection. The engineer came and looked at it and said he couldn’t figure out what was wrong. I didn’t hear anything else for the rest of the night! The next morning I went back down to the front desk and the young lady who is always helpful was the only one who offered to switch my room. Now I’ve been charged 150 twice after my check out due to incidentals I have. Why if my card was charged at check in for incidentals is it charged again at checkout? This is my 2nd stay and I am just frustrated at this point.

Everything was good I fell safe and accommodated my only issue was my bank cards were tripping

Everything was good I fell safe and accommodated my only issue was my bank cards were tripping

Todo limpio amabilidad de su recepcion. Y accesible parqueo.. muy seguro.

Todo limpio amabilidad de su recepcion. Y accesible parqueo.. muy seguro.

The hotel was very nice! Looked new or newly renovated. Staff was very friendly, funny and helpful!The room was more than adequately furnished and comfortable. The continental breakfast was a welcomed bonus with many optoons ro choose from. Definitely recommend this property a. I will revisit again! optionschoosecchoosfrom.from.had to

The hotel was very nice! Looked new or newly renovated. Staff was very friendly, funny and helpful!The room was more than adequately furnished and comfortable. The continental breakfast was a welcomed bonus with many optoons ro choose from. Definitely recommend this property a. I will revisit again! optionschoosecchoosfrom.from.had to

Excellent I love it perfect location and the lady I checked in with was amazing . I know her name start with a A CANT REMEMBER IT!!

Excellent I love it perfect location and the lady I checked in with was amazing . I know her name start with a A CANT REMEMBER IT!!

I happened to see a fully grown cockroach on the hall way.

I happened to see a fully grown cockroach on the hall way.

The staff was amazing! There was a young lady named Zerena and she was so polite, helpful, and just made our stay so much easier! Then there was a gentleman at the front desk, and I'm sorry I do not remember his name. But he had the most amazing customer service that I've seen in a long time! The room was amazing, the breakfast was delicious we definitely had a great stay and will be back.

The staff was amazing! There was a young lady named Zerena and she was so polite, helpful, and just made our stay so much easier! Then there was a gentleman at the front desk, and I'm sorry I do not remember his name. But he had the most amazing customer service that I've seen in a long time! The room was amazing, the breakfast was delicious we definitely had a great stay and will be back.

Awesome stay

Awesome stay

Great experience

Great experience

Yes

Yes

The room was clean and no odor.

The room was clean and no odor.

Nice room, clean hotel, friendly staff

Nice room, clean hotel, friendly staff

The guy at reception on Christmas Eve was awesome! Clean room and bath. Good light blocking shades on windows. Good location.

The guy at reception on Christmas Eve was awesome! Clean room and bath. Good light blocking shades on windows. Good location.

Room was spotless and the facility was very pleasant

Room was spotless and the facility was very pleasant

Wasn’t told I would have to pay a $150 incident deposit ! Never had to pay a deposit. I will never come back. Deposit was almost the price of my 2 day stay.

Wasn’t told I would have to pay a $150 incident deposit ! Never had to pay a deposit. I will never come back. Deposit was almost the price of my 2 day stay.

Awsome staff!! Very helpfull and patient. Great room. Beds are very comfy.

Awsome staff!! Very helpfull and patient. Great room. Beds are very comfy.

Everything was amazing the room was clean and comfortable

Everything was amazing the room was clean and comfortable

Clean room, friendly staff, loved the experience here and breakfast was great!

Clean room, friendly staff, loved the experience here and breakfast was great!

Hallways smelled like cigarette smoke, room appeared clean at first but bed sheets had hair in them and bed smelled musty.

Hallways smelled like cigarette smoke, room appeared clean at first but bed sheets had hair in them and bed smelled musty.

Everything was nice

Everything was nice

Water pressure in shower was not strong enough but other than that, our experience was good.

Water pressure in shower was not strong enough but other than that, our experience was good.

Good hotel. Good parking,cleanliness and service will stay again!

Good hotel. Good parking,cleanliness and service will stay again!

This is our 4th time staying here and we love it every time

This is our 4th time staying here and we love it every time

Was especially grateful for Asma who helped me get checked in early and was very friendly and helpful. Thank you Asma.

Was especially grateful for Asma who helped me get checked in early and was very friendly and helpful. Thank you Asma.

Great location, staff, and clean room.

Great location, staff, and clean room.

Staff was professional and pleasant

Staff was professional and pleasant

My room was next to the meeting room, very noisy and loud since early morning and last whole day long.

My room was next to the meeting room, very noisy and loud since early morning and last whole day long.

Everything was clean and staff were very helpful...

Everything was clean and staff were very helpful...

Very clean

Very clean

Clean updated rooms.wife loved the shower setup I would recommend getting a room not facing Westheimer though. It’s a very busy street

Clean updated rooms.wife loved the shower setup I would recommend getting a room not facing Westheimer though. It’s a very busy street

I would definitely stay there again if in the area. Beware of very tight parking. I had a small trailer in tow and had to disconnect and park separately.

I would definitely stay there again if in the area. Beware of very tight parking. I had a small trailer in tow and had to disconnect and park separately.

Clean room and friendly staff

Clean room and friendly staff

Asma was great big help at the front desk she made checking in very easy

Asma was great big help at the front desk she made checking in very easy

Didn’t like that there weren’t any sheets at the windows. No wU of looking out without pulling up the shades.

Didn’t like that there weren’t any sheets at the windows. No wU of looking out without pulling up the shades.

I was very impressed with everything in this property. From the signing in and to the cleanliness of the room. The staff was always there with a smile and a good morning.

I was very impressed with everything in this property. From the signing in and to the cleanliness of the room. The staff was always there with a smile and a good morning.

Courteous staff...clean room....

Courteous staff...clean room....

Room was very soothing.

Room was very soothing.

The ac was absolutely working well. Have to have that!!! The pool very well kept the gym has a nice variety of work out equipment and very spacious Lorice and Asmus hope I’m spelling correctly were very helpful

The ac was absolutely working well. Have to have that!!! The pool very well kept the gym has a nice variety of work out equipment and very spacious Lorice and Asmus hope I’m spelling correctly were very helpful

It was wonderful the staff the quietness clean room member floor was great

It was wonderful the staff the quietness clean room member floor was great

Staff is friendly. The room is spacious and clean.

Staff is friendly. The room is spacious and clean.

The room was very chill the staff answered my question and the pool was only a walk away

The room was very chill the staff answered my question and the pool was only a walk away

Clean room. Good services

Clean room. Good services

Loved the hotel, very clean, smelled great. I loved it. Recommend it 100% 👌

Loved the hotel, very clean, smelled great. I loved it. Recommend it 100% 👌

No complaints at all , enjoyed our stay

No complaints at all , enjoyed our stay

It was perfect the staff was any easy for check in.

It was perfect the staff was any easy for check in.

It was a great stay I’d definitely come back here

It was a great stay I’d definitely come back here

Door lock stopped working with the key cards. Front desk employee had to open the door anytime I needed to re enter the room. It was very uncomfortable and disruptive to my schedule. Other than that everything was good. Would stay here again.

Door lock stopped working with the key cards. Front desk employee had to open the door anytime I needed to re enter the room. It was very uncomfortable and disruptive to my schedule. Other than that everything was good. Would stay here again.

The ac didn’t work well and made a loud noise so I didn’t sleep well all night

The ac didn’t work well and made a loud noise so I didn’t sleep well all night

Property condition was deteriorating. The room has uneven floor, cracked tile, dirty carpet, lumpy mattress. Okay breakfast, not great. Expect better from Holiday Inn Express.

Property condition was deteriorating. The room has uneven floor, cracked tile, dirty carpet, lumpy mattress. Okay breakfast, not great. Expect better from Holiday Inn Express.

Cleaniness, and the employee attitude, they are welcoming friendly, they provided first class service.

Cleaniness, and the employee attitude, they are welcoming friendly, they provided first class service.

Excellent attention at the reception and services

Excellent attention at the reception and services

The hotel was clean, food could be better. We had to wait on towels for 2 hours which unacceptable.

The hotel was clean, food could be better. We had to wait on towels for 2 hours which unacceptable.

I was told the wrong time for breakfast and once we went to attempt to eat breakfast was locked out of the room. Made three trips to the front desk to reprogram card key.. Front desk called for housekeeping; after waiting bout 10 minutes went by. I went to locate housekeeping myself and she was unsuccessful and finally she called maintenance… so the whole situation took about 30 minutes of running around in circles before we were able to get our belongings out of the room to check out..

I was told the wrong time for breakfast and once we went to attempt to eat breakfast was locked out of the room. Made three trips to the front desk to reprogram card key.. Front desk called for housekeeping; after waiting bout 10 minutes went by. I went to locate housekeeping myself and she was unsuccessful and finally she called maintenance… so the whole situation took about 30 minutes of running around in circles before we were able to get our belongings out of the room to check out..

en kötüsü

en kötüsü

Had a great stay!

Had a great stay!

N/A at this time

N/A at this time

Good

Good

Did good keep up the good work

Did good keep up the good work

Property was clean, staff very pleasent, very enjoyable stay!

Property was clean, staff very pleasent, very enjoyable stay!

the staff was super nice & accommodating .

Our stay at Holiday Inn Express And Suites Houston Westchase was wonderful. The front desk clerks were very kind and professional especially Matt who was very friendly and engaged in conversation with me. The room was immaculate and the walk in shower was beautiful. Our bed was very comfy and the breakfast served every morning is the best part about staying at Holiday Inn. I would definitely stay there again if I ever visit Houston again. Thank you so much to the staff at this location.

great

I love how clean and convenient this hotel is. I will definitely book it again for my next trip.

Awesome place. Bus 82 to Galleria and downtown right at the door.

Nice prooerty

Terrible customer service,the room stinky smell,very hot don’t have A/C in the Lobby, don’t have coffee in common area

Room comfort, internet access

Great property! Clean and well kept, a must stay again!

Staff very friendly, quick process when checking in. Nice and clean room

Everything was good except the room had a strong unpleasant smell.

Highly recommend this hotel. It was clean, the breakfast was good, and staff was nice. Good location, close to restaurants and shopping and downtown.

The hotel is nice and clean , but the person at the front desk is unfriendly, slow, and inefficient. The security deposit is extremely high, like a resort hotel, $150 per day.

It smelled clean and looked pretty clean in the lobby and hallways. The guys behind the counter were slow, but very friendly. Longest check in, I’ve ever had. Our room was nice, except for the ceiling in the bathroom. I added pics. We were on the 4th floor with a view of the pool. It was very loud during our 2 night stay. Our window opened to see the pool. Kids ran up and down the hallway well past 10pm. We tried to get pancakes at breakfast and there was no mix available. Breakfast still had 45 mins left, but there was no mix. The parking situation is a nightmare. We drive a diesel truck and it was too tall to go in the parking garage. So, we had to park across the street and thankfully it wasn’t broken into. They should assign parking spots to at least try to insure that the trucks get to park on the main level and the smaller cars and SUV’s go down into the garage. All in all, it wasn’t a completely horrible experience.

Hotel staff were very friendly and helpful

My stay was perfect .

Great experience

Good customer service and very friendly

Great place

Clean, conveniently located, and staff and crew very helpful and polite.

Clean well maintained property. Close to freeway and plenty of food choices

Neat and spacious rooms. Please, work on your LIFT- the waiting time is a bit long.

Everyone

Front desks staff was rude

…

Clean and convenient access to highway

Breakfast staff was very kind and friendly!

The sheets were dirty. Our room smell and breakfast was cold

Only one of the elevators was working. The shower was faulty and needed to be fixed. There was no maintenance person on site.

Loved it, the extra money is well worth it!!!!

Was not impressed with the parking arrangements. Very tight parking and didn't feel secure. Walls and ceilings very thin, I thought there was a convention of elephants at 12:30 til 2:00 in the morning and didn't get much sleep. Remodel was nice with nice features but not a good location to get rest.

The walls were paper thin could here my neighbors.

Great place

The room was okay . We couldn’t watch tv. And the internet would connect properly. I ended up leaving early

Everything went well

Nice clean room, but the tv showed poorly

Very nice

Long line wait for check in

Im trying get my deposit back.

The hotel was clean and presentable. I appreciated that the room was cold and appeared clean. The bathroom was tidy and carpets looked freshly cleaned. Full breakfast bar was a big plus. The area surrounding the hotel is a little sketchy but I can tell the hotel does the best it can to provide as much security as possible for its customers. My only negative would be how thin the walls are. I’ve never stayed in a hotel and heard running water from the room above us. Literally got up to see if we had accidently left our shower running. Paper thin walls. You can hear everything. However, overall I would stay at this hotel again.

It was a nice stay. I was in for an appointment at MD Anderson. Will definitely stay there again.

Every thing was great one of the beds had a foul smell

Average

Decent property. I just didn’t like that the parking was underground and there wasn’t an easy access to the lobby from parking - unless you already have your room key.

Good

Hotel is in an amazing location. Very clean/neat. We had one issue and it was resolved immediately. This is my second time staying at this hotel and I will definitely be back!!!!

I spent 2 nights here visiting a friend in the hospital. The location was very good. Both the access from the street and the free parking area near the lobby were very convenient. The neighborhood seemed safe and both days I saw security personnel and police on site, patrolling the premises. The hotel was very clean, smelled nice and was fairly modern. The king bed was comfortable. Breakfast was decent, not amazing, but it had a variety of hot items, oatmeal, sweets, juices, and the coffee was very good. Again, it wasn't gourmet, but it hit the spot. My biggest complaints are that there are no bathrooms in the lobby area and the shower is absolutely dismal. Driving 10 hours and needing to use the bathroom upon arrival and to find no bathrooms in the lobby made me sweat at check-in. The water pressure in the shower was probably the worst I've ever experienced. Luckily, I was able to take off the shower head and remove the flow restrictor, which made the shower slightly more tolerable the second time I used it. The hotel was close to lots of restaurants, the hospital and the Trotter Family YMCA, which is super nice. I would consider staying here again, if in the area. The hotel was very reasonably priced, imo.

Nothing

This property was a mediocre stay.

Customer service is amazing and the room is comfy, i just think the floors need to be cleaned throughout the facility.

Good service

the staff was amazing but the noise was a big issure for me i even had to change my room

Great service from MJ.

N/a

Great place

The staff was extra caring

Room was in need of repairs Parking wasn’t enforced

It was really good. Things that made me give 4 stars were, there were not enough towels for 4 occupants and when we requested for 1, they asked us to go get it from the check in counter, and, the bed was not comfortable enough for me and my husband who are suffering from back pains. But other than those, it's a wonderful hotel.

Everything was great

The hotel close to where I need to go. They have quiet hours from 10:00 pm until morning but people are not follow the rule at all.

Awesome

Enjoy every time we come ☺️

The gym was nice. Solid plumbing and good, warm water.

clean and quiet

Good service thanks

nice with good breakfast

Very clean, quiet and comfortable room!

Best accommodation! Will return

Thank you Matt for your courtesy and kindness. This hotel is very clean 👌

Prefect

It was a good experience

Building was clean, room celan and smell good. Easy access. I recommend this hotel whoever's going to houston.

Nice

Nice and clean

It was a wonderful experience I will definitely return

This is an excellent hotel!

Professional and courteous staff.