Hilton Garden Inn Houston NW/Willowbrook

Will stay again soon‼️

The rooms were dirty, cover not washed trash in the shower not clean

Passable

Good

Poor

There was no pool or breakfast as stated on website. You can clearly see that the hotel has been updated. It now has a restaurant to eat from. Their website needs to be updated with this information. Also the water in the shower was tempid not even warm. Other than that nicely decorated and staff friendly.

Even though we only stayed one night, the hotel was great! They use some kind of aromatherapy scent in the lobby area that is very pleasant and relaxing. Clean room, bathroom, and common areas. The breakfast is a la carte, and it was included with our fare. They also have a small bar open until 11:00 PM, and PF Changs is right next to it!

Nice hotel. Good location

What a disappointment. We usually choose a Hilton because of atmosphere and amenities. This was soooo dated, dark and disappointing. Staff was less than welcoming, rooms were dark and so dated. U co for table bed and just overall the worst place we’ve stayed in a very long time.

Room was dusty, they was no hot water for my whole stay, they kept telling me it was going to be fixed, shower floor was not cleaned, had to be moved from my room cause of bed making noises

Rooms where clean

Mr. Haseeb was very friendly and accommodating when he checked us in. And everything was as stated on the booking website. We liked the breakfast offered too. I do not like a continental breakfast.

Mr. Haseeb was very friendly and accommodating when he checked us in. And everything was as stated on the booking website. We liked the breakfast offered too. I do not like a continental breakfast.

Convenient location. Very clean rooms. Staff is friendly and always available to answer questions and help when needed.

It has free breakfast The young stuff an the homeless man sleeping in the lobby

Clean room

Terrible

Always nice

Superb

It has free breakfast The young stuff an the homeless man sleeping in the lobby

Breakfast ok. Room smaller then what i would figure

Beautiful design inside and out, very accessible Hot water wasn’t nearly hot enough for a good shower, but warm enough not to complain

Hot water wasn’t nearly hot enough for a good shower, but warm enough not to complain

Exceptional

My bathroom was dirty had hair in the shower after the housekeeper came clean blue shampoo out the shower there was still previous guess hair the floor was not cleaned and my bedding had stains …housekeeping didn’t come refresh my room or bring towels

Very clean and spacious

Overall good. The air freshener on a timer was overwhelming. Small things are overlooked- one bath towel in the room a check in, room was warm, what appeared to be dried shaving cream or soap on the bathroom door. Nothing major but still didn’t deserve 5 stars.

Bad smell in the hallways and hair was in the shower and they internet was down

The only thing the whole floor we stayed on felt warm tried adjusting the temperature but it seemed to be controlled by the hotel and it would change on its own. It was a very warm night.

Clean place the whole place smelled very pleasant. The only thing the whole floor we stayed on felt warm tried adjusting the temperature but it seemed to be controlled by the hotel and it would change on its own. It was a very warm night.

I only ate breakfast once but it was great

This is the second time I stayed at this hotel.

Very good

The first night we arrived, we went to take a shower and realized there was only one towel in the bathroom. I thought it was weird that there was not a “Do Not Disturb” sign to put on the door. And then I realized why there wasn’t one. They do not have housekeepers that come by each day to make the bed and keep the rooms clean. The AC in the room was the loudest that I have ever experienced, it literally woke me up when it would kick on in the middle of the night. The bedding was poor quality also. Definitely not worth what we paid to stay there.

Quick check-in, clean and comfortable room, pleasant and helpful staff.

Who ever cleaned the rooms needs to be trained to clean the bathroom and mop the floors.

The smell of marijuana was everywhere. It wasn’t pleasant or professional at all or relaxing to come to a hotel that smelled everywhere in the hall ways like marijuana. The room was clean. The front desk area was clear.

water was cold so took cold showers the whole week complained multiple times about it but besides that very beautiful hotel loved it

Everything Nothing

Everything Nothing

Exceptional

They gave us a defective room shower head was loose

Exceptional

Everything was wonderful overall 😊 The only thing I’d mention is that I wish the room-cleaning service had been a little more consistent, especially after asking the front desk to be added to the cleaning list. Other than that, everything was a great experience and I appreciated my stay.

Was great

Was great

It was great The bed was a very squeaky

The bed was a very squeaky

Nice room. I was out of the room from 10 am - 10 pm on the 2nd and 3rd day but the room was not cleaned or towels refreshed.

Nice room. I was out of the room from 10 am - 10 pm on the 2nd and 3rd day but the room was not cleaned or towels refreshed.

Everything was nice

Everything was nice

The fire alarm woke us up we had the worst experience, We stayed for two nights and the last night the fire alarm woke us up we had to run out in our pjs no shoes just to find out it was a false alarm. The worst experience!

The fire alarm woke us up we had the worst experience, We stayed for two nights and the last night the fire alarm woke us up we had to run out in our pjs no shoes just to find out it was a false alarm. The worst experience!

Very pleasant stay and experience.

Very pleasant stay and experience.

Staff was nice, hotel was clean, felt safe at the location

Staff was nice, hotel was clean, felt safe at the location

Exceptional

My refrigerator had a broken door storage bar which caused me to break my beer bottles qhile opening the door. I cut my hand o. The glass.

My refrigerator had a broken door storage bar which caused me to break my beer bottles qhile opening the door. I cut my hand o. The glass.

Cleaning lady knocking on the door trying to come in a hour before check out

Everything was clean

Everything was clean

I enjoyed my stay, Mary was very attentive and courteous. The only issue was the shower drain it drained slowly, but that was the night before my stay was over with, so no need to complain. Convenient location to restauarnts and shopping so will stay again.

I enjoyed my stay, Mary was very attentive and courteous. The only issue was the shower drain it drained slowly, but that was the night before my stay was over with, so no need to complain. Convenient location to restauarnts and shopping so will stay again.

Exceptional

Room was dirty mold in bathroom

Room was dirty mold in bathroom

Need to upgrade shower

Need to upgrade shower

The sink in the bathroom was really high and set really far back making it difficult for someone with limited mobility to reach. The toilet, however, was really low, as if it was made for someone with limited mobility. The bathroom just didn't make sense.

The sink in the bathroom was really high and set really far back making it difficult for someone with limited mobility to reach. The toilet, however, was really low, as if it was made for someone with limited mobility. The bathroom just didn't make sense.

Room was great service was awesome

Room was great service was awesome

room was great and staff was nice.

room was great and staff was nice.

Reserved two beds and they only had rooms with one bed available

Reserved two beds and they only had rooms with one bed available

The staff was outstanding

The staff was outstanding

I liked it, but I didn’t like how everything was an up charge. Water bottles in the room being three dollars each? Breakfast being 10$ a person? I would still come here again though, it just wouldn’t be my first choice. It was clean and a steady roof over my head with a warm shower, which is what I paid for.

I liked it, but I didn’t like how everything was an up charge. Water bottles in the room being three dollars each? Breakfast being 10$ a person? I would still come here again though, it just wouldn’t be my first choice. It was clean and a steady roof over my head with a warm shower, which is what I paid for.

Location and people and breakfast No hot water in room so no shower and we had to leave before our second night there. And no one could tell us when the hot water would be back on

Property looked clean. Elevator worked fine going down but think the button was broken to call it to go up. Biggest issue was they never cleaned our room, limited towels and barely any warm water. Mostly cold showers.

Property looked clean. Elevator worked fine going down but think the button was broken to call it to go up. Biggest issue was they never cleaned our room, limited towels and barely any warm water. Mostly cold showers.

Stayed in room 204. It was beat up and we had NO HOT WATER. When i addressed it at front desk I found out it was property wide outage! I would have never booked had I known that. I have complained direct with hotel review via Hilton only for them to say thanks for your feedback!!? I emailed the property and no reply. This is unacceptable as my reservation included a night stay and a bathroom to take a bath in! My husband and I could not do that because of no hot water! I didn’t want to leave a bad review because I wanted to give the hotel an opportunity to make it right. But they have not. Beds were hard as a brick too. Very disappointed as I’m a Hilton honors member as well.

Stayed in room 204. It was beat up and we had NO HOT WATER. When i addressed it at front desk I found out it was property wide outage! I would have never booked had I known that. I have complained direct with hotel review via Hilton only for them to say thanks for your feedback!!? I emailed the property and no reply. This is unacceptable as my reservation included a night stay and a bathroom to take a bath in! My husband and I could not do that because of no hot water! I didn’t want to leave a bad review because I wanted to give the hotel an opportunity to make it right. But they have not. Beds were hard as a brick too. Very disappointed as I’m a Hilton honors member as well.

There was no hot water and pubic hairs (someone else’s) in my cold shower. It was disgusting

Nothing No security

Shower drain was clogged, hair on the walls from previous guest I’m guessing. Was totally grossed out, will not be staying here again.

Shower drain was clogged, hair on the walls from previous guest I’m guessing. Was totally grossed out, will not be staying here again.

Back again this weekend and the pool is now also cemented in. The area which used to allow for families to relax and enjoy is now on lock down due to the amount of vagrants. It is so bad you cannot even get access in the back of the hotel with your key card. The towel policy is still the same only two unless you exchange- there were four of us in a room. We won’t be back this place has gone dramatically downhil.

Back again this weekend and the pool is now also cemented in. The area which used to allow for families to relax and enjoy is now on lock down due to the amount of vagrants. It is so bad you cannot even get access in the back of the hotel with your key card. The towel policy is still the same only two unless you exchange- there were four of us in a room. We won’t be back this place has gone dramatically downhil.

Restroom curtains were dirty and the restroom floor too. I chose Hilton over other hotels around thinking would be best option.

Restroom curtains were dirty and the restroom floor too. I chose Hilton over other hotels around thinking would be best option.

.

.

Clean property

Clean property

Thanks

Thanks

The swimming pool was closed. And we were told this before we made reservations and our grandkids was disappointed. My family was treated very well by Shai and James.

The swimming pool was closed. And we were told this before we made reservations and our grandkids was disappointed. My family was treated very well by Shai and James.

First, the room smelled musty when you walked in the door. They really need to change the air filter on the HVAC more often. They may even need a mold inspection. So far, I haven’t become ill after staying, so knock on wood that I won’t. But, yeah. It was gross. The room had not been well cleaned. I saw long hairs on the floor when I was taking off my shoes. So, it hadn’t even been swept. The shower had a cheap curtain that barely kept the water inside, and the linens were cheap and worn. The plumbing was in need of updating (seriously, I should not have to hold the handle down for 20 seconds to flush a toilet in a Hilton hotel). I might as well have paid Motel 6 prices, because that was the experience I got. On the plus side, the front desk staff and restaurant staff were friendly. And, the area was nice. The quality of the room was terrible though, and it was enough to convince me never to book there again.

First, the room smelled musty when you walked in the door. They really need to change the air filter on the HVAC more often. They may even need a mold inspection. So far, I haven’t become ill after staying, so knock on wood that I won’t. But, yeah. It was gross. The room had not been well cleaned. I saw long hairs on the floor when I was taking off my shoes. So, it hadn’t even been swept. The shower had a cheap curtain that barely kept the water inside, and the linens were cheap and worn. The plumbing was in need of updating (seriously, I should not have to hold the handle down for 20 seconds to flush a toilet in a Hilton hotel). I might as well have paid Motel 6 prices, because that was the experience I got. On the plus side, the front desk staff and restaurant staff were friendly. And, the area was nice. The quality of the room was terrible though, and it was enough to convince me never to book there again.

Shout out to the barman James and the cook who was on duty on Thursday evening.

Shout out to the barman James and the cook who was on duty on Thursday evening.

It was fine, no pool though neither washer/dryer. But it was fine

It was fine, no pool though neither washer/dryer. But it was fine

Pool was closed, as it was the end of June.

Pool was closed, as it was the end of June.

The front desk receptionist, Heather provided exceptional customer service hotel is a little bit outdated furniture was stained, smelly and outdated, and the cleaning could’ve been taken up a couple of notches with clean sheets and cleaning of the bathrooms and the sinks and toilet

The front desk receptionist, Heather provided exceptional customer service hotel is a little bit outdated furniture was stained, smelly and outdated, and the cleaning could’ve been taken up a couple of notches with clean sheets and cleaning of the bathrooms and the sinks and toilet

The front desk receptionist, Heather provided exceptional customer service and went above and beyond to make sure everything was correct. I had to switch rooms a couple of times because one of the rooms were not cleaned, and the furniture was stained. The overall facility was a good environment and friendly, and there was noise because they were renovating some rooms on my floor. It wasn’t too bad. The cleaning could’ve been better making sure the sheets were clean and changed each night and the floors were sticky and the sink fixtures were not cleaned.

The front desk receptionist, Heather provided exceptional customer service and went above and beyond to make sure everything was correct. I had to switch rooms a couple of times because one of the rooms were not cleaned, and the furniture was stained. The overall facility was a good environment and friendly, and there was noise because they were renovating some rooms on my floor. It wasn’t too bad. The cleaning could’ve been better making sure the sheets were clean and changed each night and the floors were sticky and the sink fixtures were not cleaned.

Front desk was so polite

Nice to stay

Nice to stay

Great beautiful property but pool was not open although they did offer lifetime fitness pool as an option

Great beautiful property but pool was not open although they did offer lifetime fitness pool as an option

Very ok

Very ok

Great place to rest after a long flight

Great place to rest after a long flight

An excellent property on the northwest side of Houston—clean, quiet, and excellent service. I’ll be back. Wes

An excellent property on the northwest side of Houston—clean, quiet, and excellent service. I’ll be back. Wes

Great

Great

The AIR CONDITIONS WENT OUT AROUND 3am THEY COUKD MOVED US TO A DIFFERENT ROOM BECAUSE THEY ALREADY DID THEIR PAPERWORK.

So sweet and helpful staff

So sweet and helpful staff

The hotel did not have any towels. We weren’t the only ones that had this issue. Also, out soap dispensers in the shower were not refilled when we checked in and had to shower with the hand soap dispenser from the sink.

The hotel advertised a pool online, but the pool was filled in when we got there. None of the ice machines were working on any floor. And the staff was not very welcoming.

Shampoo

The fridge didn't work and some of the channels on the TV were very glitchy

Staff especially Mr. Haseeb at the front desk.

Location The room was dirty with cockroaches and bed linen was dirty and used.

Staff was nice and helpful. Bed was a little uncomfortable and not sure the comforter was changed, it appeared to have a few pet hairs on it. Overall the hotel was nice

Staff was nice and helpful. Bed was a little uncomfortable and not sure the comforter was changed, it appeared to have a few pet hairs on it. Overall the hotel was nice

Honestly not much the room was big that was nice I suppose they remodeled not long ago but the work was shotty. You could clearly see where they repainted things not well and what they tried to fix but it wasn't done well. The soaps and wash hung on the wall would fall off exposing screws. The metal framing around the base of the desk came lose and you would accidently kick it every time you walked by. The room was NOT clean before we came in. I pulled out the sleeper sofa for my daughter and the sheets were visibly dirty with stains and underneath was trash that hadnt been cleaned up. There were big chunks of hair on the floor too and nail clippings in the rug. When we went to get into the other bed there was big false eyelashes in the bed. I had to go downstairs twice and get new sheets to change myself because of this and we just slept on top of those with our own blankets as they couldn't move us to another room. I wanted to speak the manager about the situation but he was not there and when he was scheduled to be there I was not able to speak with him.

The shower head didn't work and I was not told about the $50.00 deposit. I went through Expedia

The shower head didn't work and I was not told about the $50.00 deposit. I went through Expedia

Very convenient!

Very convenient!

Great

Great

Thankfully it was not warm enough to swim, as they were filling the pool in with concrete.

Thankfully it was not warm enough to swim, as they were filling the pool in with concrete.

When asked if there were double beds and queen beds, was told there are only queen beds….yet there are two separate offers when booking. Double beds, or more for queen beds. Sounds scammy.

When asked if there were double beds and queen beds, was told there are only queen beds….yet there are two separate offers when booking. Double beds, or more for queen beds. Sounds scammy.

Close to many Restaurants.

Close to many Restaurants.

The place smells so good and super clean we love it

The place smells so good and super clean we love it

Only 1 elevator was working. My thermostat was broken the 2 nights of my stay and issue wasn’t resolved

Only 1 elevator was working. My thermostat was broken the 2 nights of my stay and issue wasn’t resolved

It was a decent place and was clean.

It was a decent place and was clean.

The AC didn’t work in our room & the hallways smelled like marijuana all night. The restaurant area was also closed every night so it was extremely inconvenient.

The AC didn’t work in our room & the hallways smelled like marijuana all night. The restaurant area was also closed every night so it was extremely inconvenient.

Air condition and elevator was broken. Tried to call front desk and the phone didnt work.

Air condition and elevator was broken. Tried to call front desk and the phone didnt work.

There was no hot water until the last day of my 5 day stay. In addition, the thermostat controls were just on and off no temperature settings. Notified staff about the issues, was told the thermostat just needed a battery, but it was never replaced.

There was no hot water until the last day of my 5 day stay. In addition, the thermostat controls were just on and off no temperature settings. Notified staff about the issues, was told the thermostat just needed a battery, but it was never replaced.

Not a bad stay, just didn’t love showing up to the outside of the building getting remodeled so my room window was covered up with plastic you couldn’t see through. Not the end of the world, just would’ve been nice if there was a disclaimer for something like that. All was comfortable, but the bathroom didn’t feel very clean.

Not a bad stay, just didn’t love showing up to the outside of the building getting remodeled so my room window was covered up with plastic you couldn’t see through. Not the end of the world, just would’ve been nice if there was a disclaimer for something like that. All was comfortable, but the bathroom didn’t feel very clean.

First off check in wasn’t to bad except for the part when we weren’t informed about the water heater being broken. Even when seen checking in with a infant. I call down stairs all they say is sorry. If we were informed we would have canceled our reservation.

First off check in wasn’t to bad except for the part when we weren’t informed about the water heater being broken. Even when seen checking in with a infant. I call down stairs all they say is sorry. If we were informed we would have canceled our reservation.

There was no hot water for two days of our 3 day stay. We were not even notified about that. The carpet in our room had dog hair. The room size was a lot smaller than what I expected. Needless to say, I will not be staying there again. Nor will I recommend it to anyone.

There was no hot water for two days of our 3 day stay. We were not even notified about that. The carpet in our room had dog hair. The room size was a lot smaller than what I expected. Needless to say, I will not be staying there again. Nor will I recommend it to anyone.

The shower only sprayed cold water, not enough towels in the room, window was covered from the outside

The shower only sprayed cold water, not enough towels in the room, window was covered from the outside

Very unclean. Stains on the bedspread. Bare bones in the room - no glasses for water, no pen or paper, lotion etc . .

Very unclean. Stains on the bedspread. Bare bones in the room - no glasses for water, no pen or paper, lotion etc . .

Easy access to rooms

Easy access to rooms

Hotel and room were fine. However, my truck was broken into the night I stayed there, Nothing stolen but window smashed, and car ransacked. Guess they were looking for a handgun. I told hotel and they said the parking lot clearly says, “park at your own risk”. I will not be staying in this part of town again until they get the break Ins under controlled. 2 out the last three trips to Houston have resulted in my truck being broken into!

Hotel and room were fine. However, my truck was broken into the night I stayed there, Nothing stolen but window smashed, and car ransacked. Guess they were looking for a handgun. I told hotel and they said the parking lot clearly says, “park at your own risk”. I will not be staying in this part of town again until they get the break Ins under controlled. 2 out the last three trips to Houston have resulted in my truck being broken into!

Great place to stay

Great place to stay

Very clean and convenient to my needs. The staff were excellent as were the accommodations.

Very clean and convenient to my needs. The staff were excellent as were the accommodations.

A

A

Amazing

Amazing

Restaurant closed early out of everything that should be commonly stocked.

Restaurant closed early out of everything that should be commonly stocked.

This is a decent lodging option when in Willlowbrook / Cypress area, it’s an older hotel with some updates and in a decent overall condition (not exceptional but clean and very decent). Was too sleepy so I didn’t try their free breakfast. The front desk people weren’t very warm… but they did their job well. No complaints, and I’d stay here again. By the way… Love their midcentury modern chandeliers, located by the front entry!!! That’s such a great detail that almost feels out of place considering the rest of the hotel which is kind of “run of the mill” corporate style.

This is a decent lodging option when in Willlowbrook / Cypress area, it’s an older hotel with some updates and in a decent overall condition (not exceptional but clean and very decent). Was too sleepy so I didn’t try their free breakfast. The front desk people weren’t very warm… but they did their job well. No complaints, and I’d stay here again. By the way… Love their midcentury modern chandeliers, located by the front entry!!! That’s such a great detail that almost feels out of place considering the rest of the hotel which is kind of “run of the mill” corporate style.

Very pleasant stay

Very pleasant stay

The staff during breakfast was great. I would recommend the hotel to my friends and family. I will definitely go back to Hilton garden in Houston Texas. I just love everything!

The staff during breakfast was great. I would recommend the hotel to my friends and family. I will definitely go back to Hilton garden in Houston Texas. I just love everything!

Amazing

Amazing

Rooms were dirty

Rooms were dirty

My go to place in Houston Willowbrook area.

My go to place in Houston Willowbrook area.

there were three days that no one came to made the bedroom and the refrigerator doesn't work.

there were three days that no one came to made the bedroom and the refrigerator doesn't work.

I like the area, it kind of quiet. and it is right to the high way. But I think they could do it better at the front desk. They need to be more hospitable, and more professional.

I like the area, it kind of quiet. and it is right to the high way. But I think they could do it better at the front desk. They need to be more hospitable, and more professional.

Bathroom needed some updated sealing around the toilet

Bathroom needed some updated sealing around the toilet

No toiletries

No toiletries

Great places

Great places

My room was extremely hot at night refrigerator didn’t work neither did the phone.

My room was extremely hot at night refrigerator didn’t work neither did the phone.

Great and comfy

Great and comfy

bathroom was dirty and bed had a condom on it

bathroom was dirty and bed had a condom on it

When we returned 5 days later and got booked into the same room, NOTHING had been fixed. Additionally, the room key (electronic) would work for an hour and then quit working. We asked for another room, but this was the only disabled room available. Over the next hour, maintenance brought us another refrigerator, a bulb for the desk lamp and new batteries for the door. The phone and the alarm clock were NEVER fixed. There were other issues we encountered, but I'm running out of characters. If this is the way Hilton currently runs it's properties, then my wife and I are definitely done with Hilton...we certainly won't be returning to this specific hotel in the future.

When we returned 5 days later and got booked into the same room, NOTHING had been fixed. Additionally, the room key (electronic) would work for an hour and then quit working. We asked for another room, but this was the only disabled room available. Over the next hour, maintenance brought us another refrigerator, a bulb for the desk lamp and new batteries for the door. The phone and the alarm clock were NEVER fixed. There were other issues we encountered, but I'm running out of characters. If this is the way Hilton currently runs it's properties, then my wife and I are definitely done with Hilton...we certainly won't be returning to this specific hotel in the future.

Tv didn’t work Trash in trash can when we arrived Bar of soap already open Homeless people behind the building across from front of the hotel.

Tv didn’t work Trash in trash can when we arrived Bar of soap already open Homeless people behind the building across from front of the hotel.

Bed lamp, seif weren't working. Fan in the bathroom worked with the horrible noise. Key card need to be replaced after 1 time. If 5 days no housekeeping ever enter the room. Administrators were informsince the day 1.

Bed lamp, seif weren't working. Fan in the bathroom worked with the horrible noise. Key card need to be replaced after 1 time. If 5 days no housekeeping ever enter the room. Administrators were informsince the day 1.

With the hurricane hitting, flight cancelled and could not get there. requested a refund, no reply

With the hurricane hitting, flight cancelled and could not get there. requested a refund, no reply

Hotel was clean and everyone was friendly. After 9:00, you have to be let in by the front desk because they turn off the automatic door. Also the "buffet" is a continental breakfast, and it costs $9. They should really include that in the room fees like most others, just my opinion though. Overall it was a pleasant stay!

Hotel was clean and everyone was friendly. After 9:00, you have to be let in by the front desk because they turn off the automatic door. Also the "buffet" is a continental breakfast, and it costs $9. They should really include that in the room fees like most others, just my opinion though. Overall it was a pleasant stay!

Very clean and looks safe

Very clean and looks safe

Really nice place to stay!

Good stay. Daily housekeeping would be better.

Service was good. The room air conditioner is not adjustable, which means the hotel controls the temperature.

The room had roaches and the front office woman said they had no vacancy but we were able to book a room on hotels.com. She was turning away people and telling them Expedia cancelled their reservation. I heard her say this with my own two ears when another male associate checked us in. Mind you this is after a tornado touched down in the area and people had been without power for days. The room had roaches and the room was barely cooled down. Very uncomfortable beds.

Room was clean and staff was very good. Rooms are small and the bathroom was very very small. You could barely close the door around the toilet.

Location

I first booked a room for my daughter and her puppy who had been to the Cy Fair Vet hospital.The older gentleman working the desk was very cordial and made the check in process easy but it was getting hot in the lobby. That big storm had just hit so I made sure their air conditioning was working. After I got my daughter settled in, I found out that my elderly mother’s power was out so I went to get her and made another reservation at the Hilton.This time there was a very loud and rude woman behind the counter with a long wig on. After I got my mother to the room, I went down to get more bags and noticed that the heater was blowing right in front of the elevators.I politely told Ms Sherida that I didn’t know if anyone had already told but the heater was on. She snapped back at me “SO?” I just shrugged my shoulders and continued around the front of the desk where there was a line and everyone was complaining about the heat. Another agent asked her what I had said and she rolled her eyes and said “ I don’t know… something stupid about the heater”!I was just trying to help, as her wig glue was melting and running. I retired after 20 years in customer service with AA so I know that it can and bombarded but I NEVER treated people the way she was.Snapping at people and answering the phone and being as rude as possible! She is definitely not an asset to the Hilton name & I WILL be writing to the corporate office.With dirty sheets,a scummy bathroom, broken tv & room phone,DISAPPOINTED

Wonderful people and typical Hilton quality.

Enjoyed very much. N

Great Place To Stay

There is "No Water" since i checked in at 5:30pm.. Said the water will be back at 6pm....Still no water at 8:30pm - they also checked me into a handicap king room with wheel chair access flooring throughout bathroom with curtain step in shower....I have nothing against the handicap - just don't need it... Also, rooms need major overhaul in room decor.... Sorry - going back up the street the the Hyatt.....

The location worked well for our needs. The bar off the lobby was convenient and comfortable. The parking and access was excellent for our camper van organizing and dog walks. We would stay there again.

Enjoyed our stay

The room I was given didn’t have a working refrigerator, and got stuck in the elevator. So not a great stay !

quiet

We had a Junior Suite for the Red Line Cheer Competition, the room was older and the walls were thin we could hear everything that was going on upstairs with the relations and arguing of the couple that was up stairs and the air did not work in the room. Less to say that we didn't get much sleep and had to be at the competition at 7am. When I went down stairs to get coffee the coffee bar was a mess with milk and sugar spilled all over the place for this to be a Hilton Hotel it def. was not giving Hilton

Checked in this hotel last minute due to being at another hotel that was awful. Front desk was very helpful and nice. Rooms were clean and I felt comfortable and relaxed. Will stay again!

U will have a good stay

Great stay

Amazing queen bed suite was just what I needed. Will stay here again

Nice place

I liked the property was quiet especially considering it is close to FM1960 and 249. I did not like that if I was not a member I had to pay for everything. I didn't think about the tv or wifi as something I had to check to see if it was complimentary.

Quiet location. Staff was friendly. Was pet friendly. I would stay here again.

Very clean

Great customer service

The last time we stayed in the area we ended up in a shady neighborhood that made us uncomfortable. This hotel was in a nice area close to restaurants and shopping.

I originally selected the hotel based on the fact that it had a pool, appeared to be decent, well priced and near the airport (within 30 minutes). Was so disappointed with this property as the pool is broken and has been for over a year but the website is not updated. The breakfast in the morning was terrible and they did not even had regular coffee (only flavored)

The Hilton Garden Inns are usually a good stay. This weekend was tough and probably not all at the hotels fault. No hot water but was told that there was a main line breakage. Billing systems were down when we checked out but they said that was the case across all of the Hilton properties

The staff was great quick solutions very friendly and very knowledgeable

I had a very wonderful experience staying here and will stay here again when I’m in Houston.

Friendly staff and the rooms are clean, nice, and comfortable beds.

This property will not be a place that I go back to. I dont want to talk poorly about them but they just need to get it together in our opinion. Don't waste your time with the breakfast, enjoy itchy sheets, water which made me break out in a rash.

AC didn’t work so well staff was not very nice and stay was way over priced for this place

Hotel was amazing... the pool was a little dated and the hot tub wasn't working, but the rest of the hotel was great

Close to restaurants and stores Right off the freeway but didn't hear anything! Felt safe even getting off my car at 1am coming in from an event. Lobby is locked Hot tub was broken and seems to have to not been used in a while. Restroom wasn't stocked with toilet paper Can't watch local channels, you have to pay. Pros definitely outweigh cons and will stay here again when needed.