Hampton Inn & Suites Houston-Cypress Station
About Hampton Inn & Suites Houston-Cypress Station
Located in Westfield and with Cynthia Woods Mitchell Pavilion reachable within 11 miles, Hampton Inn & Suites Houston-Cypress Station has a fitness center, non-smoking rooms, free WiFi throughout the property and a shared lounge. This 3-star hotel offers a 24-hour front desk and a business center. The hotel provides an indoor pool and luggage storage space. All rooms in the hotel are equipped with a flat-screen TV. Selected rooms also feature a kitchenette with a fridge, a microwave and a stovetop. Hampton Inn & Suites Houston-Cypress Station offers a buffet or continental breakfast. Wortham Center is 19 miles from the accommodation, while Alley Theater is 19 miles from the property. George Bush Intercontinental Airport is 4.3 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel reviews indicate a mix of positive and negative experiences. Guests frequently mention issues with cleanliness, malfunctioning amenities, and poor customer service. However, some guests have praised the staff's helpfulness and the hotel's breakfast.
- Helpful staff
- Good breakfast
- Cleanliness issues
- Malfunctioning amenities
- 5/5
Great experience . Overall great hotel.
- 4/5
The front staff were excellent and helpful.
- 4/5
When I arrived at my room the first thing I noticed was the window was busted from the top to the bottom, dirty q-tip behind the bathroom door on the floor, fridge was over freezing on the bottom half cause it to run on the floor
- 5/5
Juanita was awesome. She was so sweet everyday at breakfast. The breakfast was always delicious. The blond lady that worked in the afternoon at the front desk was very helpful and friendly.
- 4/5
No pool
- 5/5
Exceptional
- 5/5
Excellent experience, Very clean, the rooms are great, and the breakfast is delicious, the lady in charge ( Yalexi) is really nice, maintaining everything clean, food hot, making sure everybody is good.
- 5/5
Exceptional
- 4/5
Excelente personal, Muy amables y amigables. Excelente desayuno. Excelente parking. Solo necesitan mejor un poco más la limpieza de los cuartos
- 1/5
Everyone was friendly but the hotel was full of mold. We stayed a week, and used the pool multiple days- the pool area wasn’t cleaned a single time we were there. The bathroom in the hotel room was super moldy and made my family and I sick. They tried covering it up with wallpaper… Every time we would go in there, we would sneeze a bunch of times. it happened to ALL of us. Especially during/after showering. It was so bad. & The bathroom vent didn’t work. The first night, we were getting ready for bed and the lights were off- I turned them on in the kitchen and there were at least 15 little bugs crawling all over the kitchen floor. Last day, we tried washing our clothes before we left… it took 2 & 1/2 hours for one small load to wash & dry. Turns out, the dryer we were using didn’t work :) we had to sit in the lobby and waste hours with a toddler. Again, the people were friendly. That’s the only plus to this hotel.
- 4/5
Very good
- 4/5
TV DID NOT WORK AND STAFF WAS UNABLE TO FIX
- 5/5
I love the complimentary breakfast, and the atmosphere
- 5/5
The room was clean in smelling good. Great parking and the staff was excellent thr breakfast was great
- 5/5
Exceptional
- 5/5
Exceptional
- 5/5
Beautiful new facility. Comfortable bed. Very good comp breakfast. P0
- 5/5
Beautiful new facility. Comfortable bed. Very good comp breakfast. P0
- 5/5
Amazing !!!
- 2/5
I booked a room to accommodate 5 but it only had one bed and one sofa bed.
- 5/5
The pool was a little too cold for me but that's not a complaint that's just a preference other then that it was a great stay would recommend
- 4.5/5
Superb
- 4/5
Very good
- 4.5/5
Superb
- 0.5/5
Nothing Everything
- 5/5
Everything was g
- 5/5
Exceptional
- 3.5/5
Good
- 5/5
Exceptional
- 4/5
Overall stay was good
- 5/5
The room was clean, comfortable, and well-maintained, making it easy to relax after a long day. I also appreciated the attention to detail throughout the hotel—it really showed that they care about their guests’ experience. What stood out the most was the customer service. Every staff member I interacted with was polite and professional. Overall, I had a wonderful stay and would definitely recommend this hotel to anyone looking for a comfortable place with great service. I would happily stay here again!
- 5/5
Exceptional
- 5/5
Yes
- 5/5
The lady that checked me in was the best!! I wish I remembered her name but she was such a sweet lady!! Very clean!!
- 5/5
The lady that checked me in was the best!! I wish I remembered her name but she was such a sweet lady!! Very clean!!
- 5/5
We had a Wonderful stay . The only thing u was disappointed was they said it was a heated pool but pool itself was not heated , seems just the pool room was hot and the chlorine burned our eyes just sitting there with the heat in the room
- 5/5
Very clean and friendly staff! Very happy with our stay here!
- 5/5
Separate bedroom awesome.
- 0.5/5
Nothing Everything
- 5/5
Exceptional
- 5/5
Exceptional
- 4.5/5
Breakfast and the pool. The location was the greatest. Not bad but not great either.
- 4.5/5
The location was the greatest. Not bad but not great either.
- 1/5
The room had bed bugs i was bite several times given 50 dollars rewards i am not happy at all woth tje stay amd i was not giving a refund from march 12-15
- 5/5
Great room, staff was super nice and everything was clean.
- 5/5
Very thing was great
- 5/5
This was a great place to stay. The hotel was well kept with friendly staff and the prices were very reasonable.
- 4/5
Very good
- 4/5
Very good
- 0.5/5
Spacious room and decent employees There was an odor in the room when I first entered and there was hair all over the bed and on the covers also some in the shower. Had to change the entire set of covers due to hair being on them. The mattress had yellow stains on it. It was over priced for the way the room turned out to be.
- 5/5
the best of the best everything is outstanding, i will book this hotel again and again and again in the future when i come to houston. thank you for treating like my home all the staffs at this hotel.
- 5/5
Nice room. Staff very friendly and kind
- 5/5
- 5/5
Super clean and friendly staff.
- 5/5
Super clean and friendly staff.
- 4/5
My sister was giving the key to decorate at 12 or 2 pm thought someone checked her in and she dos too because he gave her the key When i arrived a few hours later there wasn't anyone at the desk so I could check in but my sister told me she already had the key she meet me at my room we entered there was dirty dishes in the sink and trash under the edge of the couch I went downstairs to let someone know about the room i had to wait again and the guy finally walked up i let him Know what was going on he said he couldn't do anything about it because I wasn't checked in i said wow how is that if you gave out my key so that was that
- 3.5/5
The indoor poor and walk in shower. Nothing really. Was nice.
- 4/5
The room was clean and the staff was friendly
- 4/5
The room was clean and the staff was friendly
- 5/5
The room was nice and clean and the bed was comfortable. The staff were very kind and professional.
- 5/5
The room was nice and clean and the bed was comfortable. The staff were very kind and professional.
- 5/5
Amazing person
- 5/5
Amazing person
- 4/5
The breakfast was ok and it really helps with not having to spend money...
- 1.5/5
The staff was great. There was a roach in our room.
- 3.5/5
I waited in the lobby almost 20 min for someone to check me in, no one was in the front desk
- 5/5
Eric was very helpful at checkin.
- 5/5
Eric was very helpful at checkin.
- 4/5
Naa
- 4/5
Naa
- 5/5
Yes
- 5/5
Yes
- 4.5/5
• Good value for the price. • Room smelled fresh and was well maintained. • Easy check-in and check-out.
- 4/5
ホテルのロビーには、水、コーヒー等が置かれていて、朝食もワッフル、卵、ソーセージ、オートミール、コーンフレークなど数多くの種類とソースやトッピングが置かれていました。時間がなくて朝食が食べれない人でも、コンパクトにまとまった朝食ボックスが置かれていたので、些細な心遣いだと思いました。 ただ、ホテルの立地はIAH空港から車で15分ほどのところにございますが、ダウンタウンや下町に行くには車で約30分ほどかかる事が少し難点でした。洗面台バスの電気はとても明るかったのですが、部屋の電気はとても暗くもう少し明るみが欲しかったなと思います。また、カードの不具合なのか2泊3日で予約したのですが、毎日にロビーに行かないとジムや門のゲートを入る為のカードが使えなかった為、不便に感じました。
- 5/5
Initially greeted by Eric at the front desk in a friendly yet professional manner. Breakfast was also a good selection. Hotel was clean. Checked out by Kevin who was also friendly and professional. Both front desk staff were great with names and greetings.
- 5/5
Initially greeted by Eric at the front desk in a friendly yet professional manner. Breakfast was also a good selection. Hotel was clean. Checked out by Kevin who was also friendly and professional. Both front desk staff were great with names and greetings.
- 5/5
The location is perfect easy access to freeway grocery stores close by as well as restaurants Had no complaints on any negative
- 5/5
Great staff, great stay. Very peaceful and the staff is super!!
- 5/5
Great staff, great stay. Very peaceful and the staff is super!!
- 5/5
Hotel staff was very friendly!
- 5/5
Easy in and out Nothing
- 5/5
My main thing was the room! VERY CLEAN AND NICE !! Friendly staff and great hospitality.
- 5/5
My main thing was the room! VERY CLEAN AND NICE !! Friendly staff and great hospitality.
- 4/5
Great stay
- 4/5
Great stay
- 4.5/5
Nice looking, clean, convenient location. Breakfast was good.
- 5/5
Everything was good but the eggs! Lol
- 5/5
Everything was good but the eggs! Lol
- 5/5
Loved it!! great customer service, cleanliness, fresh breakfast 100% recommend
- 5/5
Loved it!! great customer service, cleanliness, fresh breakfast 100% recommend
- 5/5
Awesome
- 5/5
Awesome
- 5/5
Staff was great everything was great
- 5/5
Staff was great everything was great
- 4.5/5
Clean and comfortable . Very large rooms Pets in the common area were growling at my kids , pets should be muzzled if in commons area with other guests
- 5/5
Good staff Good location for us, centrally located Would recommend
- 5/5
Good staff Good location for us, centrally located Would recommend
- 2/5
Staff lacking. During check in we waited at the front for someone to show up. Knocked on door behind front desk. Finally, had to go look for someone so we could check in.
- 2/5
Staff lacking. During check in we waited at the front for someone to show up. Knocked on door behind front desk. Finally, had to go look for someone so we could check in.
- 4.5/5
Nothing.
- 4/5
- 5/5
Kevin and Yanitza are amazing and very helpful at any time! Will come to stay here again!
- 5/5
The traffic from 45 was louder than I expected.
- 5/5
The front desk staff was awesome and friendly in every way possible!
- 5/5
The front desk staff was awesome and friendly in every way possible!
- 3/5
- 3/5
- 5/5
Very good!!!!
- 5/5
This was a great stay and Kevin at the front desk went above and beyond- loved the breakfast and the chef as very nice- overall, a wonderful stay and I’ll be back next time in Houston!
- 5/5
This was a great stay and Kevin at the front desk went above and beyond- loved the breakfast and the chef as very nice- overall, a wonderful stay and I’ll be back next time in Houston!
- 2/5
I never got to stay. There was a system issue at check in and I could not get a room.
- 2/5
I never got to stay. There was a system issue at check in and I could not get a room.
- 2/5
Upon arrival room was clean. But air conditioning was leaking, maids didn’t clean 2nd day, and we only had 2 towels for 2 adults for 2 days! Front desk was very helpful.
- 2/5
Upon arrival room was clean. But air conditioning was leaking, maids didn’t clean 2nd day, and we only had 2 towels for 2 adults for 2 days! Front desk was very helpful.
- 4/5
Not a bad stay....Enjoyed the indoor pool.
- 4/5
Not a bad stay....Enjoyed the indoor pool.
- 5/5
I rarely leave reviews, but this time I have to say that the manager, Kevin Pereira, is absolutely fantastic. Not only does he greet you warmly every morning, but if you need anything, he's always there to help. He made me feel right at home! I'll definitely stay here again next time I'm in Houston!
- 4.5/5
Breakfast was very good.
- 5/5
It was the best hotel I have stayed in this area. Clean and smelling good! My mother was getting radiation for her cancer. Mr Kevin greeted us with a smile and was the best help throughout our stay. We will definitely be back. The swimming pool was so warm and refreshing. The breakfast was top notch. We spent 2 nights and felt like Queens! I can’t say enough good stuff about Hampton Inn and suites!
- 5/5
It was the best hotel I have stayed in this area. Clean and smelling good! My mother was getting radiation for her cancer. Mr Kevin greeted us with a smile and was the best help throughout our stay. We will definitely be back. The swimming pool was so warm and refreshing. The breakfast was top notch. We spent 2 nights and felt like Queens! I can’t say enough good stuff about Hampton Inn and suites!
- 5/5
Kevin was a blessing! Thank you Kevin. The breakfast was great everyday as well!
- 5/5
The staff was very, very, very, very helpful.. I'm looking forward. Uh, reserving, it's my next day and it will be there. Everybody there was so helpful. Everybody there was discrete.
- 5/5
The staff was very, very, very, very helpful.. I'm looking forward. Uh, reserving, it's my next day and it will be there. Everybody there was so helpful. Everybody there was discrete.
- 1/5
I always stay at this particular Hampton Inn when I visit Houston area. Upon arrival on this trip, there were two police officers talking to people in the front of the door which should have been a red flag. After checking in, we go to the room 108, which had a very foul odor. The room smelled like Mildew. We asked to change to a different room and was told they were booked up. We dealt with it. When it was time for bed, my daughter pulled the blanket back and found that the sheets on the bed were filthy. There was stains and spots everywhere and they have clearly not been washed. I contact the front desk, their solution was to bring two clean sheets for myself to change them. Again, they would not change the room. I go to change the sheets, I picked them back up from next to the tv and a roach runs across the stand/cabinet that the tv sits on. We then left the hotel and was refused a refund or any compensation! This used to be my favorite hotel to visit. I will not be returning!
- 1/5
I always stay at this particular Hampton Inn when I visit Houston area. Upon arrival on this trip, there were two police officers talking to people in the front of the door which should have been a red flag. After checking in, we go to the room 108, which had a very foul odor. The room smelled like Mildew. We asked to change to a different room and was told they were booked up. We dealt with it. When it was time for bed, my daughter pulled the blanket back and found that the sheets on the bed were filthy. There was stains and spots everywhere and they have clearly not been washed. I contact the front desk, their solution was to bring two clean sheets for myself to change them. Again, they would not change the room. I go to change the sheets, I picked them back up from next to the tv and a roach runs across the stand/cabinet that the tv sits on. We then left the hotel and was refused a refund or any compensation! This used to be my favorite hotel to visit. I will not be returning!
- 4/5
IAisa was an excellent host!
- 4/5
IAisa was an excellent host!
- 5/5
Everything was great
- 5/5
Property around its location is industrial.
- 5/5
Property around its location is industrial.
- 5/5
Clean and comfortable place to land after a missed airport connection.
- 5/5
Clean and comfortable place to land after a missed airport connection.
- 5/5
I wanted to stay the room with bath tab.
- 5/5
I wanted to stay the room with bath tab.
- 4/5
Pool was not open. One back door wouldn't open with key card and it wasn't anywhere near the time that was stated that it wouldn't work. But they were very nice rooms for the price and area of town. The hot breakfast was good but not actually very hot at all. We would definitely stay there again though.
- 4/5
Pool was not open. One back door wouldn't open with key card and it wasn't anywhere near the time that was stated that it wouldn't work. But they were very nice rooms for the price and area of town. The hot breakfast was good but not actually very hot at all. We would definitely stay there again though.
- 2/5
We booked ahead and when we got there our room was not available, they gave us a king bedroom but we were three adults, so we agreed to use the sofa bed but had no blankets or pillows, we requested and were told out of blankets and then no iron or coffee in the room
- 5/5
Muy buena atención del personal, vaniesa los atendió super y nos tuvo mucha consideración ya que no hablamos inglés, muy lindos todos
- 5/5
We stayed here right after getting married and everyone was beyond sweet and amazing even those who didn’t know were beyond amazing!!
- 5/5
Only issues phones in rooms weren’t working. Stayed system was getting up dated.
- 2/5
I already shared my concerns about the condition of the pillows with the front desk agent.
- 1/5
Insegura
- 5/5
The lady that served the breakfast was awesome.