Grand Villa Inn Galleria
About Grand Villa Inn Galleria
Grand Villa Inn provides flawless service and all the necessary facilities for visitors.Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date. Visitors can take advantage of complimentary parking directly at the hotel.The accommodating team at the reception will aid you with amenities such as express check-in or check-out. Room amenities feature daily housekeeping, allowing you to unwind and make the most of your visit. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones. Each accommodation at Grand Villa Inn is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere.In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction.In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator and a coffee or tea maker at your disposal. Maintain your cleanliness and comfort using a hair dryer and toiletries available in select guest restrooms. Begin your holiday on a high note. At Grand Villa Inn, your mornings are greeted with a delightful, free breakfast.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Multilingual staff
- In-room refrigerator
- In-room microwave
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
Reviews
The hotel reviews are mixed, with some guests expressing satisfaction with the cleanliness, comfort, and location, while others report issues with noise, uncleanliness, and poor customer service. Some guests have also encountered problems with the facilities, such as broken furniture and fixtures, and a lack of amenities.
- Clean and comfortable rooms
- Convenient location
- Noise from surroundings and other guests
- Issues with facilities and amenities
- 4/5
The room felt clean, it would have been nice if they turned the AC for us before we arrived in summer it was hot the first few hours, but after that it was pleasant. The pictures of the breakfast over sold the actual breakfast it was limited. But it was comfortable with bedding and the location was good for us to get around to where we needed. A couple of spots nearby the hotel
- 2/5
Front desk was helpful and gave me sample toiletries for my shower One room smelled awful and front desk changed it for us We only stayed one night too much street noise
- 5/5
Helpful staff
- 4/5
Seeing the receptionist all boxed in behind glass didn’t give us a lot of confidence about the area. Overall it was a good stay for the price.
- 5/5
Stayed twice already. Great if you in town just for overnight stay. Cheep enough and convinient...
- 5/5
Great place clean room
- 5/5
Quiet Convenient Updated...not much of breakfast though
- 5/5
All good
- 5/5
.
- 4/5
Very convenient location. Went for Joovay Junkeez weekend! Will stay again.
- 5/5
Excellent value. Nice, modern design. Clean interior and exterior. Friendly staff. Plenty of parking. The front door could use a door sweep so there isn't a gap. Other than that, all good.
- 5/5
Parking was easy and secure. A/C kept the room nice and cool. Management was friendly and helpful.
- 3/5
the parking was the best thing about the stay.. big parking lot parked in front of my door. Very minimal contact with staff the cleaners did come everyday. The room was bare minimum toilet had issues flushing, there was a 2 inch gap under the front door so light would come in through the crack. The room has very thin ceilings could hear every step from upstairs occupants. Next to busy road
- 5/5
Was clean and secure
- 5/5
Thank you
- 1/5
Did not feel safe and room was dirty with broken amenities
- 4/5
My husband and I stayed here for the weekend while we attended a marriage conference in town. I really liked the black and white color scheme and various accents both on the exterior and in the interior. Our room was clean and the AC worked great. We had a King-sized bed and three pillows, which were clean. There were mounted dispensers for soap and lotion, but no towel rack for the hand towels and wash cloths. Also, the hotel provided K-cups for the little one cup coffee maker, but there's no puncture needle - so we had to open the K-cups and pour the coffee in the filter, which made a mess. The owners need to reframe the door to the room, as there is quite a space between the frame and the actual door. Even when the bolt is in place, you can see a nearly half-inch gap, allowing light and air through. Lastly, breakfast could have a little more variety, but I understand they may not have a full kitchen. Perhaps some boiled eggs or yogurt could be offered and placed in a crock/cooler. Overall, it was a decent stay for the price, despite overnight shenanigans with some crazy street racing and loud music. I don't the fault the hotel for that. I loved the lobby's ambiance and the staff were friendly to us. Thank you!
- 3/5
There was drywall dust left on the floor in the bathroom where renos were recently done.
- 3/5
Standard good hot waffle breakfast. Could use a Kuerig machine. There was an issue with the electricity, a power company issue. Something about the 3rd phase of the three phases was missing. The maid service was great. Traffic noise was a bit loud. Overall, a good basic motel.
- 3/5
Breakfast was poor and it could last little longer like until 10am. It ends at 9 am.
- 5/5
Cold air conditioning, friendly staff
- 4/5
Location is ok, upscale motel feel. Clean room, comfy bed. Shower pressure is low. Parking right outside room.
- 4/5
Air conditioned and cleaned every day with very decent size rooms.
- 4/5
It was a good location and ask for room down stairs and we got it
- 4/5
Had a Clean room and great parking
- 2/5
- 5/5
Great hotel. Staff was really nice, the rooms were clean and smelled amazing!
- 1/5
Let me just start off by saying that hotels need to stop using Ai to make their rooms and houses look nice. Walking in to check in the whole lobby area reeked of weed. It was not pleasant at all. Then we go into our rooms and they were not like what the pictures looked like. The rooms also reeked of weed. Beds were so uncomfortable pillows were not bed pillows they were couch cushions in pillow cases. The floor were concrete floors and you could feel the dirt so I put socks on and they got completely black after walking on the floor for a bit. Said we had free wifi but was never given the password. At night it was scary cause the area was overall just sketchy. There were half naked women outside at night cause they were filming xxx videos there. I was not expecting to see that. We just stayed in the room cause we were afraid to go out. Then in the morning we go have breakfast cause it said free breakfast and they had a picture of a buffet setup but when we went there was only granola bars, stale cereals, brown bananas, apples that looked like they put their nails into them and the mandarin oranges had rotten spots oh and the milk for the cereals was in a pitcher and it tasted spoiled which I fed to my kids, not knowing it was spoiled. Coffee was terrible. The only thing my kids liked were the waffles. So we just packed our stuff and left to go have an actual breakfast. It’s a lot but I just have to be honest cause I didn’t know the area.
- 5/5
- 5/5
Awesome
- 5/5
Rooms were great, clean and the staff was very nice.
- 3/5
The room was clean, but the light in the bathroom was burnt out, and the door hinge lock didn’t work either.
- 3/5
The room was clean, but the light in the bathroom was burnt out, and the door hinge lock didn’t work either.
- 4/5
A great value and recommend to others without hesitation.
- 4/5
A great value and recommend to others without hesitation.
- 1/5
The overall cleanliness was concerning, as the entire room had a pungent, chemical odor from the cleaning agents used. My experience was further frustrated by several maintenance issues: the first room assigned had no power in the bathroom, and the second room featured a bathtub with a missing drain plug and reversed water plumbing (cold water from the hot tap). Additionally, the ice maker was out of order, and the staff seemed poorly trained and unable to provide basic assistance.
- 5/5
The building was updated; bright and clean.
- 5/5
The building was updated; bright and clean.
- 5/5
Great hotel with amazing interiors. Black and white accents and floors gave the hotel a nice touch.
- 5/5
Great hotel with amazing interiors. Black and white accents and floors gave the hotel a nice touch.
- 5/5
Location is convenient and close to everything I needed. Staff is friendly and nice. Rooms are big and well equipped. Good quality for the price. Would stay here again.
- 5/5
Location is convenient and close to everything I needed. Staff is friendly and nice. Rooms are big and well equipped. Good quality for the price. Would stay here again.
- 3/5
The room is good but no ice machine available.
- 3/5
The room is good but no ice machine available.
- 1/5
The room was clean and adequate, they deducted 50 dollars for essentials. And as of to date they have not refunded me my money
- 1/5
The room was clean and adequate, they deducted 50 dollars for essentials. And as of to date they have not refunded me my money
- 5/5
Everything was very clean. The parking was excellent and felt very safe there
- 5/5
Everything was very clean. The parking was excellent and felt very safe there
- 5/5
Everything was all right clean room, the attention the breakfast all was good
- 5/5
Everything was all right clean room, the attention the breakfast all was good
- 5/5
Clean quite
- 5/5
Clean quite
- 5/5
Nice
- 5/5
Nice
- 5/5
Fun room. The little bottles of water in the lobby are nice.
- 5/5
Fun room. The little bottles of water in the lobby are nice.
- 1/5
The accommodation was in poor condition, featuring noisy and unclean rooms, weed growth inside, and low-standard bedding.
- 1/5
The accommodation was in poor condition, featuring noisy and unclean rooms, weed growth inside, and low-standard bedding.
- 1/5
Roaches in each room I stayed in. Second room had dirty underwear and other people stuff in it. And my refund was not accepted.
- 1/5
Roaches in each room I stayed in. Second room had dirty underwear and other people stuff in it. And my refund was not accepted.
- 5/5
Great location and very friendly staff. They helped us acommodate our needs at all time. We will definitely come Back and recommend this place to others
- 5/5
Great location and very friendly staff. They helped us acommodate our needs at all time. We will definitely come Back and recommend this place to others
- 5/5
Yes
- 5/5
Yes
- 4.5/5
Very clean, newly upgraded, big room. Breakfast was a grab and go, all carbs. Pillows were way too thick.
- 5/5
I love the aesthetics of the hotel and how close it is to where I am spending my time while in Houston!
- 5/5
I love the aesthetics of the hotel and how close it is to where I am spending my time while in Houston!
- 4/5
Only bags with things I don’t eat for breakfast
- 4/5
Only bags with things I don’t eat for breakfast
- 5/5
This place has never disappointed
- 5/5
This place has never disappointed
- 1.5/5
The bathroom cleanliness it was horrible towels had stains all over
- 3/5
Rooms appeared to be dirty
- 3/5
Rooms appeared to be dirty
- 0.5/5
Every things
- 4/5
It was a pretty good stay overall. I was in town for an event, room was clean, traffic was low. Took a few to figure out the shower situation and you only get 3 pillows and none of them are very comfortable but that's really the only negatives in my opinion.
- 4/5
It was a pretty good stay overall. I was in town for an event, room was clean, traffic was low. Took a few to figure out the shower situation and you only get 3 pillows and none of them are very comfortable but that's really the only negatives in my opinion.
- 5/5
Excellent, I loved
- 5/5
Excellent, I loved
- 5/5
Great
- 5/5
Great
- 5/5
The staff and services are great, the room is clean, bright and the condition of the room is wonderful
- 5/5
The staff and services are great, the room is clean, bright and the condition of the room is wonderful
- 5/5
I loved, this is excellent
- 5/5
I loved, this is excellent
- 5/5
It was great. Everything was clean front desk clerk was very friendly and very nice. She deserves a raise.
- 5/5
It was great. Everything was clean front desk clerk was very friendly and very nice. She deserves a raise.
- 5/5
It was so great !!!!
- 5/5
It was so great !!!!
- 5/5
The property was excellent and very knowledgeable
- 5/5
The property was excellent and very knowledgeable
- 5/5
Good value
- 5/5
Good value
- 5/5
It was all great.
- 5/5
It was all great.
- 3.5/5
Good
- 4/5
Very good
- 4/5
Pretty budget friendly hotel and friendly staff. Rooms are definitely really nice and worth the price
- 4/5
Pretty budget friendly hotel and friendly staff. Rooms are definitely really nice and worth the price
- 4/5
I like that it was ducked off so there was privacy. Staff was attentive and consistently cleaned up. There wasn’t too much to not like, we didn’t experience much difficulty except the keys going out(failing when you put it near the door), but they fixed it quickly
- 5/5
I love the stay here. Really nice breakfast, amenities, and accessibility.
- 5/5
I love the stay here. Really nice breakfast, amenities, and accessibility.
- 2/5
There was a roach in the place
- 2/5
There was a roach in the place
- 5/5
We went to a concert at NRG Stadium and stayed here. Great price for the location. Big room! Cutest retro style mini fridge, microwave, and coffee maker!
- 5/5
We went to a concert at NRG Stadium and stayed here. Great price for the location. Big room! Cutest retro style mini fridge, microwave, and coffee maker!
- 3/5
I loved the location and room. It was very hot when i walked in. They could've left the ceiling fan on at least. I checkes in after 9 so it was already late. The bed was hard. I didn't rest well at all. Room Wasn't cleaned properly as there was dust and a bottle top from a previous guest on the floor by the door. Bottom of shower curtain was molded.
- 3/5
I loved the location and room. It was very hot when i walked in. They could've left the ceiling fan on at least. I checkes in after 9 so it was already late. The bed was hard. I didn't rest well at all. Room Wasn't cleaned properly as there was dust and a bottle top from a previous guest on the floor by the door. Bottom of shower curtain was molded.
- 2/5
The Grand Villa Inn Galleria is misleading the hotel rather motel it is not a hotel and not near the Galleria. It is in a questionable part of town with fantasy and bars close by the Inn. And the location is by a street named Beverly Hills. Someone had an odd since of humor.
- 2/5
The Grand Villa Inn Galleria is misleading the hotel rather motel it is not a hotel and not near the Galleria. It is in a questionable part of town with fantasy and bars close by the Inn. And the location is by a street named Beverly Hills. Someone had an odd since of humor.
- 5/5
Warm front desk service, property looks recently renovated and if not, very well kept! Great value for a comfortable stay. Large bathroom counter, large lighted mirror for the make up girlies, fridge/freezer, full length mirror. Everything was very clean, no damp smell! One opportunity would be to either get washable couch covers or invest in faux leather couches that are made in the same style as in the room, that I’ve seen in other hotels; they are wipeable! Couch is made of fabric and had a teeny stain or two. This was all in all the best overall stay on our trip! Very happy!
- 5/5
Warm front desk service, property looks recently renovated and if not, very well kept! Great value for a comfortable stay. Large bathroom counter, large lighted mirror for the make up girlies, fridge/freezer, full length mirror. Everything was very clean, no damp smell! One opportunity would be to either get washable couch covers or invest in faux leather couches that are made in the same style as in the room, that I’ve seen in other hotels; they are wipeable! Couch is made of fabric and had a teeny stain or two. This was all in all the best overall stay on our trip! Very happy!
- 4/5
They cool, prejudiced but cool
- 4/5
They cool, prejudiced but cool
- 1/5
Told me i could check in early ended up waiting a hour in a half no ac in lobby was sweati g and the guy in charge goes to church while we were waiting the whole time. Was very rude to us and did not care if we were upset. Very unprofessional business being ran
- 1/5
Told me i could check in early ended up waiting a hour in a half no ac in lobby was sweati g and the guy in charge goes to church while we were waiting the whole time. Was very rude to us and did not care if we were upset. Very unprofessional business being ran
- 5/5
Smooth Check In and Check Out Room was clean
- 5/5
Smooth Check In and Check Out Room was clean
- 5/5
Was clean and quiet.
- 5/5
Was clean and quiet.
- 4/5
Everything was fine. At first, they gave us a room that smelled strongly like someone had smoked there, but we asked to change and it was better. The bed and pillow were very comfortable. The only thing I complain about is that there wasn't a blanket, but what was on the bed felt like a tablecloth and wasn't warm enough.
- 4/5
Everything was fine. At first, they gave us a room that smelled strongly like someone had smoked there, but we asked to change and it was better. The bed and pillow were very comfortable. The only thing I complain about is that there wasn't a blanket, but what was on the bed felt like a tablecloth and wasn't warm enough.
- 4.5/5
Location is what I need. Breakfast is brief but OK. The room is large with a sofa, a fridge, and a microwave, almost an apartment. Check-in process is easy. I was assigned a room close to the road. I requested another quiet room away from the road and the staff did the change without argument. Some rooms may be noisy if they are close to the road. The AC and the fridge may generate noises when they are running.
- 2/5
Ghetto property management. We received a call at 10:50 telling us we were past check out time (which was 11am) and we were right by the office visibly putting our bags in the car. They will charge you 50$ if you want to check in more than an hour early, and 10$ if you want to check in 30 minutes early. The rooms are decent for a two star hotel but you can find much better staff somewhere else!
- 2/5
Ghetto property management. We received a call at 10:50 telling us we were past check out time (which was 11am) and we were right by the office visibly putting our bags in the car. They will charge you 50$ if you want to check in more than an hour early, and 10$ if you want to check in 30 minutes early. The rooms are decent for a two star hotel but you can find much better staff somewhere else!
- 4/5
I would suggest cleaning and wiping off the shower and the ac buttons as that’s the first things I noticed. The other thing was some towels were dirty. Overall they did get to my issues and concerns quickly. Overall nice hotel for the price and very convenient to walk around locally.
- 4/5
I would suggest cleaning and wiping off the shower and the ac buttons as that’s the first things I noticed. The other thing was some towels were dirty. Overall they did get to my issues and concerns quickly. Overall nice hotel for the price and very convenient to walk around locally.
- 5/5
Everything
- 5/5
Everything
- 4.5/5
Superb
- 4/5
The design and the layout of the room was beautifully done
- 4/5
The design and the layout of the room was beautifully done
- 3/5
Moldy smell. Avoid thus motel.
- 3/5
Moldy smell. Avoid thus motel.
- 3/5
Easy Access
- 3/5
Easy Access
- 3/5
The hotel itself was very beautiful very clean spacious the one thing that I did not like that they tell you they have breakfast and they do but it’s very little. They have Twinkies for breakfast and coffee with bananas. Also up on checking in, they told me I couldn’t have visitors. I couldn’t have anyone in the room. I just feel like they were telling me what to do and the front desk person was in very friendly. I personally will not stay there again.
- 3/5
The hotel itself was very beautiful very clean spacious the one thing that I did not like that they tell you they have breakfast and they do but it’s very little. They have Twinkies for breakfast and coffee with bananas. Also up on checking in, they told me I couldn’t have visitors. I couldn’t have anyone in the room. I just feel like they were telling me what to do and the front desk person was in very friendly. I personally will not stay there again.
- 4/5
I like the new remodeling
- 4/5
I like the new remodeling
- 1.5/5
Nothing The hotel seems unsafe and everyone can go inside the hotel. If you are upstairs you have to use stairs there is not any elevator. The staff of reception was staying like in jail and says that hotel is safe. It was meaningless. The pillows were like sofa pillows. The room was huge not like a warm hotel room. We didnt feel safe with our 4 years girl.
- 4.5/5
Superb
- 2/5
The staff was nice but that was about it.
- 2/5
The staff was nice but that was about it.
- 4/5
The ONLY down side was the breakfast. We wanted eggs & sausage or bacon but they only had cereal & waffles. Besides that we LOVED our stay!
- 4/5
The ONLY down side was the breakfast. We wanted eggs & sausage or bacon but they only had cereal & waffles. Besides that we LOVED our stay!
- 5/5
It was nice and quiet no disruptions but one thing I did find was a old towel hanging on the shower curtain but other than that it was a good experience
- 5/5
It was nice and quiet no disruptions but one thing I did find was a old towel hanging on the shower curtain but other than that it was a good experience
- 2.5/5
The staff is very friendly. The bed linen was very thin, did not have the usually weight from other hotels. No tissues and it had a coffee maker but no coffee.
- 4.5/5
Superb
- 5/5
Exceptional
- 3.5/5
Spacious Room Poor Breakfast
- 3/5
I'm coming to this hotel very often with my family because it's close to everything. Upon I entered the room I went to the bathroom and I felt someone was there and they left the toilet paper wet and almost finished. The TV control wasn't working and the card door doesn't work neither the entire time while I was there it was frustrated because it's happened the entire time while I was there.
- 5/5
Exceptional
- 5/5
Exceptional
- 5/5
This was nice place very spacious and nice parking very comfortable and very affordable and not far from the club scene and walking distance from store
- 4/5
Very good
- 4/5
Very good
- 3.5/5
clean, quiet breakfast little selection
- 1.5/5
Poor
- 5/5
Exceptional
- 3.5/5
The waffles maker was a great idea. The room was spacious and had amenities for a comfortable stay. The location was ideal in close proximity to lounges, eateries and stores. The staff were friendly and supportive especially Shein. The same basic breakfast spread each day. A more protein rich breakfast with eggs and sausages should be considered.
- 4.5/5
Staff is super nice and willing to help. The rooms are big and well cleaned. There is a mandatory deposit of $50 that it is not mentioned when you book the room.
- 4.5/5
Superb
- 5/5
Accessibility I was able to walk to a few places I was visiting
- 5/5
Accessibility I was able to walk to a few places I was visiting
- 4/5
Reasonable price at a convenient location.
- 4/5
Reasonable price at a convenient location.
- 3.5/5
The staffs are excellent and very helpful and friendly. Room is clean and comfortable. There are no hangers in the bathroom for towels and clothes.. it is so inconvenient with one.
- 5/5
Nice
- 5/5
Nice
- 3/5
The hotel itself is well maintained and the rooms renovated and clean. I had a full size fridge and mini hot plate in my room. The area around hotel seems ok but I was there as a single female and a homeless man got naked and walked up to me so I no longer felt safe in the area. Not the hotels fault but I was told it’s not the best location safety wise. My last night they lost power so no AC or anything last night.
- 3/5
The hotel itself is well maintained and the rooms renovated and clean. I had a full size fridge and mini hot plate in my room. The area around hotel seems ok but I was there as a single female and a homeless man got naked and walked up to me so I no longer felt safe in the area. Not the hotels fault but I was told it’s not the best location safety wise. My last night they lost power so no AC or anything last night.
- 5/5
Exceptional
- 2/5
seen a roachs in my room noticed my last night in the room
- 2/5
seen a roachs in my room noticed my last night in the room
- 4.5/5
Superb
- 5/5
Exceptional
- 5/5
Ok
- 5/5
Ok
- 2/5
The receptionist was very nice. I had only used and dirty towels in the shower, the shower's curtain is really dirty and the bathroom is full of mold.
- 5/5
Exceptional
- 5/5
The price for the room was amazing! The inside was so cute, and the space was very roomy. It was so clean inside and the fridge and microwave were a great touch. I had no issues with parking. Would stay again.
- 5/5
The price for the room was amazing! The inside was so cute, and the space was very roomy. It was so clean inside and the fridge and microwave were a great touch. I had no issues with parking. Would stay again.
- 4/5
Staff was very nice. Although it was a motel, the room was newly renovated and super cute. Very clean and I felt safe!
- 5/5
Exceptional
- 5/5
Staff was friendly and helpful The old classic look
- 4/5
It was clean and quiet
- 4/5
It was clean and quiet
- 5/5
Everything Nothing
- 4/5
Not bad. Would stay there again, but there was some trash in the corner by the front door.
- 4/5
Not bad. Would stay there again, but there was some trash in the corner by the front door.
- 4/5
It can be said that the hotel is ok, the room is spacious and fully equipped, one thing I don't like is that the pillows and blankets are a bit dirty. Spacious and safe parking, enthusiastic staff.
- 4/5
It can be said that the hotel is ok, the room is spacious and fully equipped, one thing I don't like is that the pillows and blankets are a bit dirty. Spacious and safe parking, enthusiastic staff.
- 3/5
Ok place to stay around The Galleria
- 3/5
Ok place to stay around The Galleria
- 5/5
Easy parking and great place to stay.
- 5/5
Easy parking and great place to stay.
- 5/5
It was nice being next to everything and the hotel rooms themselves are actually very nice and clean. I enjoyed my stay.
- 5/5
It was nice being next to everything and the hotel rooms themselves are actually very nice and clean. I enjoyed my stay.
- 5/5
Very convenient location
- 5/5
Very convenient location
- 1/5
The property was under renovation, with no prior warning. Construction noise, especially from workers on the roof, was constant. To make matters worse, an air compressor outside my first-floor window started early every morning, disrupting my sleep. When I requested a room change, staff admitted the noise was equally bad elsewhere, leaving me no choice but to endure it. The bathroom was terrible—the toilet had no water pressure, forcing me to manually fill the tank for flushing. Staff refused to fix it, telling me to continue doing it myself. Cleanliness was another major issue. The towels were filthy, and despite multiple requests, they were never replaced. I even spotted a cockroach. When I complained, the manager threatened to force me to check out. For the price, this property is a poor value. Many branded hotels offer far better experiences at the same rate. I strongly recommend avoiding this place.
- 1/5
The property was under renovation, with no prior warning. Construction noise, especially from workers on the roof, was constant. To make matters worse, an air compressor outside my first-floor window started early every morning, disrupting my sleep. When I requested a room change, staff admitted the noise was equally bad elsewhere, leaving me no choice but to endure it. The bathroom was terrible—the toilet had no water pressure, forcing me to manually fill the tank for flushing. Staff refused to fix it, telling me to continue doing it myself. Cleanliness was another major issue. The towels were filthy, and despite multiple requests, they were never replaced. I even spotted a cockroach. When I complained, the manager threatened to force me to check out. For the price, this property is a poor value. Many branded hotels offer far better experiences at the same rate. I strongly recommend avoiding this place.
- 2/5
The sheets were very dirty, and the three pillows provided were extremely small. Additionally, the roof was under repair, and the construction crew started working as early as 7 AM, waking us up. Overall, not a pleasant stay
- 2/5
The sheets were very dirty, and the three pillows provided were extremely small. Additionally, the roof was under repair, and the construction crew started working as early as 7 AM, waking us up. Overall, not a pleasant stay
- 5/5
I liked everything great service
- 5/5
I liked everything great service
- 1/5
Disgusting
- 1/5
Disgusting
- 4/5
Good location
- 4/5
Good location
- 1/5
Property manager won’t stop following you around the hotel.
- 1/5
Property manager won’t stop following you around the hotel.
- 3/5
The hotel was renovated so nice and clean for the price.
- 3/5
The hotel was renovated so nice and clean for the price.
- 5/5
Was very surprised how nice the room was and and property kept . Older hotel refurbished, well done . Price point well below others in the area
- 5/5
Was very surprised how nice the room was and and property kept . Older hotel refurbished, well done . Price point well below others in the area
- 1/5
Do NOT stay at this hotel! Save yourself the time and money. Front desk staff is unprofessional and money hungry. Have hidden fees that are not explained nor written upon initial check-in. Both front desk employees need to be educated on proper customer service as they lack understanding of how to properly conduct business and also need education and training on hospitality.
- 5/5
It was a very nice, remodeled motel. Very clean!!
- 5/5
While this is not a cushy "5-star" hotel, it is definitely a GREAT value, in a convenient location to my daughter, very clean, cute appointments, good coffee in the room (I'm a coffee snob), and the most comfortable bed- I slept through the night for the first time in years! I will definitely stay again the next time I visit Houston.
- 1/5
Horrible experience. Had to check out after arriviving very late and only staying a few hours of a 3 night stay. Roaches, hair, dirty sheets, and broken door. Couldn't get any refund from the hotel or expedia for 2 different disgusting rooms.
- 1/5
This was the worst place I've ever stayed. We booked 3 nights and showed up very late the first night so we had no other option than to stay until morning. There were roaches, alive and dead, dirty sheets, and hair from previous guests in the tub and sink. The bathroom door didn't even latch. I have photos, but there isn't an option to upload them in this review. We checked out as soon as the sun came up and told the front desk why we were leaving, and they wouldnt do a refund for the remaining 2 nights because it was booked through expedia. They said we had to get the refund through expedia. We contacted expedia and they said it was up to the hotel. The charges on my card are from expedia, not the hotel, so they could refund me. I was traveling for family medical reasons, and booked this hotel through expedia because I trusted them in an area i was unfamiliar with. Obviously the reviews are fake and expedia isn't as trustworthy as I expected. DO NOT BOOK AT THIS INN!!!
- 2/5
The cleanliness also left something to be desired—especially around the baseboards, which need more attention. The hotel is making some improvements, but they still have a long way to go. I also had a frustrating experience with check-in. I arrived an hour early and was told I needed to pay a $10 fee to check in early, even though I planned to check out well before the 11 a.m. checkout time. After waiting in the parking lot for 30 minutes, the front desk staff finally allowed me to check in without the fee, but the whole process felt unnecessary. Would I stay here again? No. Would I recommend it? Also no.
- 4/5
Quick solo trip. I thought was fine. Room was not fancy (didn't expect it to be for $77), but it was clean, and pretty new. It was a motel (door accessed parking lot) in a close to downtown area. You need to be more cautious than being in a more secure 5* hotel of course, but I had no problems, rooms were quiet and parking lot fine. I wouldn't recommend this place to my 20 year old daughter or wife just for those security concerns, but at end of day, for a single guy, it was clean, Direct TV, at the right price and right location for me (near Galleria). I'd stay there again.
- 4/5
Basic but what is needed
- 5/5
Clean, great price, quiet, friendly staffs.
- 1/5
N/a
- 5/5
Great Hotel!
- 3/5
There kids staying above me and they running , jumping and stomping and I call the front desk they said they could not do anything about the kids making noise
- 1/5
Rude racist uneducated people who informed me that my ethnicity is not the same as their community status and that they don’t know how I feel about it and didn’t think I should reside
- 5/5
Good motel big size room 5 star
- 5/5
Clean and nice room. Affordable motel.
- 4/5
Convenience
- 5/5
Great hotel
- 5/5
Great motel!
- 4/5
Ok
- 5/5
Very chill and controlled environment super clean great stay very family friendly place if necessary
- 5/5
Great places too get away great area very clean
- 1/5
Nasty motel, roaches everywhere and bed bugs, weed smell all over the place. Rude front desk. Very unsafe.
- 1/5
Upon arriving to check in we were given a room that had not been cleaned after the previous guests. My husband and I needed to change before going to eat so we changed and they said they would have it ready when we returned.. we returned 2 hours later and it had still not been cleaned. We told the front and they had someone come in and put a sheet over the mattress pad that had urine and blood stains on it. THEY DIDN’T EVEN BOTHER TO CHANGE IT! I took pictures of it before leaving to see if they had changed it but they didn’t. SO DISGUSTING and unsanitary to say the least. Again told the front and they said they couldn’t bring us another mattress cover because they had no maids on duty. We offered to come get it ourselves and were told “no”. After taking that off ourselves we then realized this place doesn’t even give you a blanket unless you ask for one… CRAZY! Finally once we laid down on the hard bed, I look up to see that someone took the batteries out of the smoke detector and just left it like that. So long story long.. don’t stay here. Tried to get a refund but clearly the management/owner is garbage just like this place.
- 4/5
Clean
- 4/5
Room was spacious and clean. The bed was comfortable.
- 5/5
I love everything the rooms very spacious and clean
- 5/5
Every thing was excellent, other that under the sofa cushion was empty bottles of male sex enhancemen. And a couple of dirty stinky socks that had dust from being there a while. But I definitely will stay here again.
- 4/5
Besides the room having a sort of foul odor, everything was great!
- 4/5
Good value for the price!
- 3/5
The neighborhood is very noisy and a major passway for racers drving with no mufflers. Other guests hang out outside of their rooms and being very noisy. The rooms themselves are very good, clean and well though through and the location is convenient.
- 5/5
Nice and simple, got me in and out no problems.
- 3/5
Given its location near to, and serving the airport, it's very unfortunate that there's no shuttle service to the terminals. Also, there's no real food or drink available for dinner or breakfast. The recommended catering service was very expensive and the food they provided wasn't very good.
- 4/5
Very good budget friendly hotel thats been renovated with beautiful decor. The bathroom was very clean. The room is spacious with frige and microwave. The one issue you will have is traffic and traffic noise.
- 4/5
Very clean and comfortable bed