Four Points by Sheraton Houston West

Helpful staff

It smelled like mildew, to be fair I’m very sensitive to smell. And my room and dozens of tiny little black ants crawling around the bathroom and side table nearest the bed. It was pretty vacant during my stay which felt weird.

Exceptional

Lack of help at the front desk. We were switched to (3) different rooms because of the following reasons: Wrong bed type- given two queen beds instead of a King that was purchased. No cable - but was then told that they do not have cable.

Rooms were old and dingy and the elevator was out. Would not stay here again.

No hot water

Our room has a moldy odor when walking in.

The elevator with 2 doors is creepy. Please fix the door

The elevator with 2 doors is creepy. Please fix the door

Loved the view! Easy access to the elevators! 25 mins away from the venue.

Loved the view! Easy access to the elevators! 25 mins away from the venue.

Room , bedding had mold , tv didn’t work, coffe pot missing , phone didn’t work pool didn’t work had to switch rooms I need them to clean better the staff was nice but they need improvements

Good

Hotel bar not open on Saturdays. No hot water at all during our stay. Nighttime front desk clerk did not speak any English. Was offered 2 free breakfasts for inconvenience of not being able to take a hot shower

Good

Very good

Booked our stay here because they advertised a pool. Just to get there and be told the pool was closed “for cleaning to get it ready for the season”. To me this didn’t mas sense because it’s Texas… but anyways. The rooms smelled like mildew, they had a very strong smell of it. The blankets were like covering yourself up with a rain coat due to the plastic texture. The towels (even the blanket) had stains on them and I found hairs stuck to the rags even though they were brought in “clean”. The shower curtain had mildew at the bottom of it. There was a dog barking majority of the night across the hall from us. Overall very disappointed for the amount of money that was spent to stay here.

Front desk staff was so helpful and friendly

Room was dirty, elevator does not work, I got charged twice

Staff were extremely helpful and nice. The hotel was in great condition.

Exceptional

It says daily housekeeping but apparently it needs to be requested which wasn’t communicated. When it did get “cleaned” the bed was simply made, trash at the front door remained, nothing was wiped down, nothing swept or vacuumed.

The bedding doesn’t seem to be clean and the beds were really uncomfortable

Exceptional

I enjoyed my stay, only thing is the pool was closed and the Bar is not available on weekends and some week days… that’s kinda pointless lol

Nice

Exceptional

Hotel needs some updating.

The hot water in the shower didn’t work.Light fixture was hanging

The hot water in the shower didn’t work.Light fixture was hanging

Very presentable. Felt luxurious and comfortable. Rooms were clean and nice. Bathrooms were clean. The building inside was great and the lobby was beautiful.

Very presentable. Felt luxurious and comfortable. Rooms were clean and nice. Bathrooms were clean. The building inside was great and the lobby was beautiful.

The bedding and sheets seemed as if they’ve been there for a while, it was worn out in the shape of a body (the sheets) and just seemed stale and worn. Staff was very friendly and accommodating. I asked for fresh sheets and was given some on request, but I had to pick them up from the desk and put them on myself, which isn’t a huge deal but I had just worked 12 hours straight and that was the last thing I wanted to do when I got back to the hotel. The receptionist said the staff had left for the day, which is understandable. But other than that the staff was great.

The bedding and sheets seemed as if they’ve been there for a while, it was worn out in the shape of a body (the sheets) and just seemed stale and worn. Staff was very friendly and accommodating. I asked for fresh sheets and was given some on request, but I had to pick them up from the desk and put them on myself, which isn’t a huge deal but I had just worked 12 hours straight and that was the last thing I wanted to do when I got back to the hotel. The receptionist said the staff had left for the day, which is understandable. But other than that the staff was great.

Great

Great

Back door to elevator wouldn’t close. Creepy.

I liked the staff's attitudes and the overall stay. Great room. AC kept the room very cold, which is our preference. Bathroom was very clean. The room has a modern style to it. the pillows could have been a little more hard.

Exceptional

The hot tub wasn't available which made me kind of upset

The beds are comfortable. The staff is very accommodating. The hot tub wasn't available which made me kind of upset

Clean room, good amenities, staff is very friendly. Quite

Clean room, good amenities, staff is very friendly. Quite

Location was very convenient and premises seemed safe and clean. Staff was kind. The room was cleaned and towels replaced with regularity. I had no issues during a weeklong stay. My particular room had some cosmetic issues (shower stall, drywall) and appeared lived in. There was a light beside the bed that worked only sometimes. I had originally checked in another room which appeared to be in better/pristine condition, but staff accommodated a move of rooms due to a power surge/TV issue. There was a storage room adjacent to my room that looked like it was supposed to be locked but was open a few times, which was a little concerning. The wifi was spotty, and cell service was bad, but I found that throughout the area not just in the hotel.

Clean room, amenities, location

Clean room, amenities, location

The room was nasty

The room was nasty

Friendly staff

Friendly staff

Clean rooms and nice staff.

Clean rooms and nice staff.

My credit card was hacked and I'm pretty sure it was from the hotel.

My credit card was hacked and I'm pretty sure it was from the hotel.

nothing but the location The AC was loud making noise and the shower constantly drip, and I asked to change rooms and they took them more than half the next day to give me into a different room so I just left and didn’t even stay the second night and I paid for a night I didn't even stay that’s how disappointed I was and the bar was not open on the weekend

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That it wasn’t far from everything It was nasty I had to move 3 room the first night

Front desk was very nice. Building needs maintenance. Room carpet has a strange odor

Front desk was very nice. Building needs maintenance. Room carpet has a strange odor

Best hotel I’ve been to for a while. Nothing broken, super clean, nice people.

Best hotel I’ve been to for a while. Nothing broken, super clean, nice people.

Room smelled kinda funky - a little musty. Staff was very nice

Room smelled kinda funky - a little musty. Staff was very nice

Good

Good

We stayed from July 20-25. Sunday was fine, Monday morning we woke up and was locked INSIDE of our hotel room and they had to come get us out and change rooms. Monday night we go to take baths tub not draining. On Tuesday they changed us once again because of the tub. Tuesday night the air didn’t work. So they changed us once again on Wednesday. Everything was fine after that. Don’t get me wrong staff was friendly and accommodating. They just need to upgrade their rooms at this point.

We stayed from July 20-25. Sunday was fine, Monday morning we woke up and was locked INSIDE of our hotel room and they had to come get us out and change rooms. Monday night we go to take baths tub not draining. On Tuesday they changed us once again because of the tub. Tuesday night the air didn’t work. So they changed us once again on Wednesday. Everything was fine after that. Don’t get me wrong staff was friendly and accommodating. They just need to upgrade their rooms at this point.

Check in went smoothly, very nice front desk service! Great place to stay, reasonable pricing and for some reason was almost completely empty. We were one of 2 rooms on the floor on a Friday night. They had great community lounge areas to hang out. Breakfast was what you would expect for being included. The only time we had a bit of a snafu was when we had a 1 pm late checkout and housekeeping knocked on the door twice within 1 minute around noon asking if we were extending our stay or were going to leave. Communication would have been nice amongst the staff. I would definitely stay again.

Check in went smoothly, very nice front desk service! Great place to stay, reasonable pricing and for some reason was almost completely empty. We were one of 2 rooms on the floor on a Friday night. They had great community lounge areas to hang out. Breakfast was what you would expect for being included. The only time we had a bit of a snafu was when we had a 1 pm late checkout and housekeeping knocked on the door twice within 1 minute around noon asking if we were extending our stay or were going to leave. Communication would have been nice amongst the staff. I would definitely stay again.

Everyone was friendly, the esthetic was gorgeous. Had a weird smell, but overall satisfactory.

Everyone was friendly, the esthetic was gorgeous. Had a weird smell, but overall satisfactory.

"She's coming up right now." Still, nothing. After another 25 minutes, I called a third time, and was told, "Omg I'm so sorry, just hang tight, we'll assign you to a new room." No one ever came to look at the issue or speak to us directly. We were simply told that we would be called when the new room was ready - and we would need to go back to the front desk for new keys. In the second room, things didn't improve. Within 30 minutes, the power in the bathroom went out completely. The shower and fridge had visible mold, and it was clear the room hadn't been properly maintained. The front desk staff didn't seem to care much and didn't offer any real assistance. One person was seated the entire time we passed through the lobby. Overall, this was a very poor experience. We were left to handle issues on our own, and the staff's lack of urgency or basic hospitality made it even worse. I would not recommend staying here.

"She's coming up right now." Still, nothing. After another 25 minutes, I called a third time, and was told, "Omg I'm so sorry, just hang tight, we'll assign you to a new room." No one ever came to look at the issue or speak to us directly. We were simply told that we would be called when the new room was ready - and we would need to go back to the front desk for new keys. In the second room, things didn't improve. Within 30 minutes, the power in the bathroom went out completely. The shower and fridge had visible mold, and it was clear the room hadn't been properly maintained. The front desk staff didn't seem to care much and didn't offer any real assistance. One person was seated the entire time we passed through the lobby. Overall, this was a very poor experience. We were left to handle issues on our own, and the staff's lack of urgency or basic hospitality made it even worse. I would not recommend staying here.

"She's coming up right now." Still, nothing. After another 25 minutes, I called a third time, and was told, "Omg I'm so sorry, just hang tight, we'll assign you to a new room." No one ever came to look at the issue or speak to us directly. We were simply told that we would be called when the new room was ready - and we would need to go back to the front desk for new keys. In the second room, things didn't improve. Within 30 minutes, the power in the bathroom went out completely. The shower and fridge had visible mold, and it was clear the room hadn't been properly maintained. The front desk staff didn't seem to care much and didn't offer any real assistance. One person was seated the entire time we passed through the lobby. Overall, this was a very poor experience. We were left to handle issues on our own, and the staff's lack of urgency or basic hospitality made it even worse. I would not recommend staying here.

"She's coming up right now." Still, nothing. After another 25 minutes, I called a third time, and was told, "Omg I'm so sorry, just hang tight, we'll assign you to a new room." No one ever came to look at the issue or speak to us directly. We were simply told that we would be called when the new room was ready - and we would need to go back to the front desk for new keys. In the second room, things didn't improve. Within 30 minutes, the power in the bathroom went out completely. The shower and fridge had visible mold, and it was clear the room hadn't been properly maintained. The front desk staff didn't seem to care much and didn't offer any real assistance. One person was seated the entire time we passed through the lobby. Overall, this was a very poor experience. We were left to handle issues on our own, and the staff's lack of urgency or basic hospitality made it even worse. I would not recommend staying here.

TV.

I have no complaints, it was such a nice hotel. Quiet, clean, helpful and friendly staff.

I have no complaints, it was such a nice hotel. Quiet, clean, helpful and friendly staff.

I've stayed at this hotel many times and this time was great! Staff is always friendly and helpful. My room was clean and I didn't have any issues.

I've stayed at this hotel many times and this time was great! Staff is always friendly and helpful. My room was clean and I didn't have any issues.

The hotel staff was friendly and courteous!!!

The hotel staff was friendly and courteous!!!

Wonderful service

Wonderful service

The only complaint is the bar/restaurant close extremely early.

The only complaint is the bar/restaurant close extremely early.

Location

Next morning I go to have breakfast and the only people there were me and the attendant who was intently watching Youtube videos by the bar (I couldn't help but hear them.) I almost sat in a sticky chair that someone had clearly spilled a drink in and onto the floor below. I left the chair to the side of the table to signal "hey - this is a mess." After breakfast, I walked up to the desk to share my concerns as I was leaving and noticed that the chair that I was pointing out was pushed back in and nothing had been cleaned up. This just signals to me a lack of supervision and focus on details. I didn't realize this hotel was part of the Marriott chain but it certainly isn't part of the standards I was taught by Marriott early in my career. Just disappointing - I actually like the hotel.

Next morning I go to have breakfast and the only people there were me and the attendant who was intently watching Youtube videos by the bar (I couldn't help but hear them.) I almost sat in a sticky chair that someone had clearly spilled a drink in and onto the floor below. I left the chair to the side of the table to signal "hey - this is a mess." After breakfast, I walked up to the desk to share my concerns as I was leaving and noticed that the chair that I was pointing out was pushed back in and nothing had been cleaned up. This just signals to me a lack of supervision and focus on details. I didn't realize this hotel was part of the Marriott chain but it certainly isn't part of the standards I was taught by Marriott early in my career. Just disappointing - I actually like the hotel.

I stayed here for the Houston Rodeo. The staff was very friendly and accommodating. The room was lovely with Western decor. I enjoyed my stay!

I stayed here for the Houston Rodeo. The staff was very friendly and accommodating. The room was lovely with Western decor. I enjoyed my stay!

The bar and restaurant was closed due to short of staff . The breakfast was for 10 dollars per day per adult it was horrible, you better of going out for breakfast. There was water bugs in hallway . There was an odor in the hallway and elevator.

The bar and restaurant was closed due to short of staff . The breakfast was for 10 dollars per day per adult it was horrible, you better of going out for breakfast. There was water bugs in hallway . There was an odor in the hallway and elevator.

The only thing to keep in mind is that having a car is quite necessary to get around, as public transportation options in the area are limited. Other than that, it was a perfect stay!

The only thing to keep in mind is that having a car is quite necessary to get around, as public transportation options in the area are limited. Other than that, it was a perfect stay!

Easy parking and close to the highway and beltway. Local restaurants a few minutes away.

Easy parking and close to the highway and beltway. Local restaurants a few minutes away.

Convenience Property charged more on the credit card almost double and now they said they will reverse the transaction. This is a concern for me as if the money does not come back to my account and I live in a different country it is difficult for me to follow up.

I think dining was closed & I thought hot tub would be open even though it was outside - but it appeared to be closed

The staff was amazing and helpfull.

The hotel was good, but the only thing I was not happy about was the latch on the door was broken and the shower would not stay closed! Other than that it was good! I would stay there again!

The hotel was good, but the only thing I was not happy about was the latch on the door was broken and the shower would not stay closed! Other than that it was good! I would stay there again!

I enjoyed the hotel very clean. However, you will need a vehicle for food

I enjoyed the hotel very clean. However, you will need a vehicle for food

Breakfast should be complimentary. Unfortunately there was a fire alarm on my first night at midnight. It was also worrisome there wasn't much communication from the hotel staff and the fire department didn't show up for >30minutes.

Nice property and very clena

Nice property and very clena

They should carry more beds for kids not just 2

Everything was excellent except the bath shower floor was quite dirty. We cleaned it ourselves so it wasn’t stains!

Everything was excellent except the bath shower floor was quite dirty. We cleaned it ourselves so it wasn’t stains!

Get front desk help

Get front desk help

Nothing at all. Four Points by Sheraton in Northwest Houston, Texas, is plagued by serious management and operational issues that make staying there a regrettable experience. From the assistant general manager to the front desk employees, the entire team exhibits a blatant lack of customer service skills and professionalism. Employees such as Shannon and BB, who work at the front desk, are particularly rude, disrespectful, and ill-mannered, making interactions with them frustrating and unpleasant. Their behavior has been so unacceptable that it has been reported to guest relations services, but it appears no improvements have been made. The cleanliness of the hotel leaves much to be desired, particularly in the hallways on the second through fourth floors, which reek of dog urine. The stench is overwhelming and indicative of neglect in maintaining basic hygiene standards. Moreover, the laundry area is filthy and virtually unusable, with machines that are broken and appear to have been neglected for an extended period. Similarly, the ice machines are out of service, adding to the list of basic amenities that are nonfunctional. Adding to the unpleasant atmosphere is the frequent police activity at the hotel, which raises serious concerns about safety and the type of clientele being accommodated. This environment does not inspire confidence or a sense of security for guests who expect a peaceful stay. One of the most troubling experiences involved being misled about charges for service animals. Before arriving, I called to confirm there would be no charges for my service animals and was assured there would be none. However, upon checking in, I was charged $60 per pet, and the same employee I spoke to on the phone denied our previous conversation. This level of dishonesty is unacceptable and demonstrates a complete disregard for guests’ trust. During my stay, the staff attempted to overcharge my credit card despite the receipt showing a zero-dollar balance.

The property was nice but could use a bit of upkeep.

The property was nice but could use a bit of upkeep.

I lost smart phone in the hotel room.

I lost smart phone in the hotel room.

Staff was very nice.

Staff was very nice.

Pretty good stay for a pretty good price

Pretty good stay for a pretty good price

I have to be honest there was a very musty mold smell in the second floor hallway which is where our room was. And felt a little uneasy with a police car sitting in the parking lot one night into the morning!

I have to be honest there was a very musty mold smell in the second floor hallway which is where our room was. And felt a little uneasy with a police car sitting in the parking lot one night into the morning!

Housekeeping does not play attention to cleaning. We had to repeat for them to sweep because they had not done so the day before. Since our last stay in November it has changed a lot, not sure if it’s new owners or what happened.

Housekeeping does not play attention to cleaning. We had to repeat for them to sweep because they had not done so the day before. Since our last stay in November it has changed a lot, not sure if it’s new owners or what happened.

There was a dirty pair of socks in between the sheets.

Check-in process was easy!

Check-in process was easy!

The lady on the front desk, she has more experience with the customer service

The lady on the front desk, she has more experience with the customer service

Amazing atmosphere and staff

Amazing atmosphere and staff

We were very pleased with the accommodations for a very reasonable rate. We will definitely stay here again.

We were very pleased with the accommodations for a very reasonable rate. We will definitely stay here again.

Smell was terrible and cockroaches the size of small dogs

Smell was terrible and cockroaches the size of small dogs

The property was in a convenient location. The Property was also well kept. Staff was very nice. The parking lot wasn't safe someone vehicle got broken into. The had a small fire in the kitchen on our last day of our stay. We woke up to a fire alarm going off and someone over yhe speakers asking us to evacuate the building around 6am. Imagining waking up to something frightening and trying to scramble for clothes and your valuables just in case the fire seriousl.

The property was in a convenient location. The Property was also well kept. Staff was very nice. The parking lot wasn't safe someone vehicle got broken into. The had a small fire in the kitchen on our last day of our stay. We woke up to a fire alarm going off and someone over yhe speakers asking us to evacuate the building around 6am. Imagining waking up to something frightening and trying to scramble for clothes and your valuables just in case the fire seriousl.

Amazing room and room service

Amazing room and room service

There's a lot I didn't like. It didn't look like a 3.5 star, it had a bad smell, like dirt carpet. One of the worst hotels I've ever been to.

Nice and clean

Nice and clean

Love the staff

Love the staff

Stay away from this place! Get out of the area. My truck was broken into over night. When the officers asked to see hotel video footage they claimed there was a glitch in the security system that night and there were no recordings. The hotels no help in a robbery situation.

Stay away from this place! Get out of the area. My truck was broken into over night. When the officers asked to see hotel video footage they claimed there was a glitch in the security system that night and there were no recordings. The hotels no help in a robbery situation.

The property smelled bad and the first room they gave us was dirty.

The property smelled bad and the first room they gave us was dirty.

Everything was very pleasant.

Everything was very pleasant.

Good

Good

Reeba was great and wonderful. Check in was smooth and she gave us some perks and made it worth staying.

Reeba was great and wonderful. Check in was smooth and she gave us some perks and made it worth staying.

Very nice hotel

Very nice hotel

Great stay!

Great stay!

Great stay!

Great stay!

It was in a nice and quiet location.

It was in a nice and quiet location.

Good hotel

Good hotel

Thank you

Thank you

Hello. I really enjoyed my stay here, however I didn’t like being given the handicapped room as I’m not handicapped and was told it was the only room available, which I didn’t believe! I didn’t like the shower for that reason, plus the hostess put me on the first floor. When I asked to move up, again I was told only room available. I’d rather a junior suite over a handicap room, if I have to be inconvenienced, let it be at your cost and not mine. You guys lost points, but the Buffett breakfast was a slight redemption but not much.

Hello. I really enjoyed my stay here, however I didn’t like being given the handicapped room as I’m not handicapped and was told it was the only room available, which I didn’t believe! I didn’t like the shower for that reason, plus the hostess put me on the first floor. When I asked to move up, again I was told only room available. I’d rather a junior suite over a handicap room, if I have to be inconvenienced, let it be at your cost and not mine. You guys lost points, but the Buffett breakfast was a slight redemption but not much.

No milk available in breakfast. I had my 2 year old child with me. Even though we paid for breakfast we weren’t able to get any breakfast. No coffee in breakfast area. If you are gonna charge for breakfast at least provide better service. When I asked front desk if there is milk she just like oh we didn’t had delivery today. Just like she didn’t care. Not staying at this hotel in future. Terrible service. Spent $110 for a night stay and it’s not even worth a dime.

No milk available in breakfast. I had my 2 year old child with me. Even though we paid for breakfast we weren’t able to get any breakfast. No coffee in breakfast area. If you are gonna charge for breakfast at least provide better service. When I asked front desk if there is milk she just like oh we didn’t had delivery today. Just like she didn’t care. Not staying at this hotel in future. Terrible service. Spent $110 for a night stay and it’s not even worth a dime.

Na

Na

Hotel had a not so pleasant smell

Hotel had a not so pleasant smell

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My truck was broken into and no staff tried to help or contact the authorities

My truck was broken into and no staff tried to help or contact the authorities

Very bad experience and they charge extra for one more night after checkout and we will file a case against this hotel for extra charge

Very bad experience and they charge extra for one more night after checkout and we will file a case against this hotel for extra charge

There was nothing to like. This was the worst Four Points ever. Water in shower stopped working. Management was like...."what dobyou want me to do". We offered to give you another room, which was handicapped, weird shower set up, terrible smell, loud a/c, elevators dirty, with sticky substance that was spilled, trash. Expired milk at breakfast. Bar never open, bathroom door would not close. Never again.

There was nothing to like. This was the worst Four Points ever. Water in shower stopped working. Management was like...."what dobyou want me to do". We offered to give you another room, which was handicapped, weird shower set up, terrible smell, loud a/c, elevators dirty, with sticky substance that was spilled, trash. Expired milk at breakfast. Bar never open, bathroom door would not close. Never again.

Property was very nice and clean, rooms and restrooms were also comfortable and clean. Staff members were helpful and polite

Property was very nice and clean, rooms and restrooms were also comfortable and clean. Staff members were helpful and polite

It was very nice all around. The place, the cleanliness, the staff… everything was great!

It was very nice all around. The place, the cleanliness, the staff… everything was great!

Very impressed..Would rent again

Very impressed..Would rent again

Hairs everywhere that were already there from previous occupants. Light fixtures were unplugged.

Hairs everywhere that were already there from previous occupants. Light fixtures were unplugged.

Weak Wifi Couldn't call family back home unless I went outside

Weak Wifi Couldn't call family back home unless I went outside

Overall, clean and very nice solid bed.

Overall, clean and very nice solid bed.

Rooms are stinky and change rooms three time to not working even room service is very bad not recommended they charge extra after clock out

Rooms are stinky and change rooms three time to not working even room service is very bad not recommended they charge extra after clock out

Everything was great except for the noisy AC.

Everything was great except for the noisy AC.

The property was centrally located and I did have great customer service at check in. The elevator was down my entire stay and I am asthmatic so this was a inconvenience. I would have asked for a ground floor room if I knew. I ask both nights shift front desk clerks about the elevator and they both said "it just broke". Which is very untrue. There is a note in the stairwell that states that the elevator has been broken forever. I would not recommend anyone with health concerns, elderly or disable to stay hear. There was also pretty musty scent through out the hotel in the lobby and the hallways. it was not in the room but very disturbing.

The property was centrally located and I did have great customer service at check in. The elevator was down my entire stay and I am asthmatic so this was a inconvenience. I would have asked for a ground floor room if I knew. I ask both nights shift front desk clerks about the elevator and they both said "it just broke". Which is very untrue. There is a note in the stairwell that states that the elevator has been broken forever. I would not recommend anyone with health concerns, elderly or disable to stay hear. There was also pretty musty scent through out the hotel in the lobby and the hallways. it was not in the room but very disturbing.

First of all they didn’t have my single room ready. Had to get into a room with 2 beds. Elevator was not working properly. Stood inline waiting for an elevator for 6-8mins. The second floor smelled like wet carpet and bleach. The ice machine was out of order on the second floor went to the next couple of floors and neither of those worked. The A.C. in the room was super loud. Plus they don’t have Continental breakfast either. It’s $10.00 to eat their buffet but let me tell you it’s not worth it. Trust I travel a lot for work and have stayed at some bad ones but this one had too many issues at the same time…😑

First of all they didn’t have my single room ready. Had to get into a room with 2 beds. Elevator was not working properly. Stood inline waiting for an elevator for 6-8mins. The second floor smelled like wet carpet and bleach. The ice machine was out of order on the second floor went to the next couple of floors and neither of those worked. The A.C. in the room was super loud. Plus they don’t have Continental breakfast either. It’s $10.00 to eat their buffet but let me tell you it’s not worth it. Trust I travel a lot for work and have stayed at some bad ones but this one had too many issues at the same time…😑

Clean, friendly staff

Clean, friendly staff

The hotel lobby did not smell clean and fresh when we walked in. The curtain shower was a little slimy due to it not being cleaned on a regular basis. The restroom lobby had a foul order order it.

The hotel lobby did not smell clean and fresh when we walked in. The curtain shower was a little slimy due to it not being cleaned on a regular basis. The restroom lobby had a foul order order it.

The staff at this hotel was exceptional and attentive. Though my check in was delayed due to house cleaning, Andre, at the front desk, went out of his way to help expedite the process and ensure my stay was enjoyable.

The staff at this hotel was exceptional and attentive. Though my check in was delayed due to house cleaning, Andre, at the front desk, went out of his way to help expedite the process and ensure my stay was enjoyable.

Staff friendly and helpful, great stay, nice and quiet.

Staff friendly and helpful, great stay, nice and quiet.

Great experience. Very clean rooms and helpful staff. A much needed better experience from the previously overbooked property. Highly recommend.

Great experience. Very clean rooms and helpful staff. A much needed better experience from the previously overbooked property. Highly recommend.

Staffs were nice, room was clean when I got there but they did not clean it the next day, ac unit was not working properly was on and off every minute and it's soo loud that i couldn't sleep, I asked front desk to send someone to check it out or transfer to another room but they did not do anything, swimming pool and gym were okay, overall not my best experience so I'll never stay or recommend anyone to stay there

Staffs were nice, room was clean when I got there but they did not clean it the next day, ac unit was not working properly was on and off every minute and it's soo loud that i couldn't sleep, I asked front desk to send someone to check it out or transfer to another room but they did not do anything, swimming pool and gym were okay, overall not my best experience so I'll never stay or recommend anyone to stay there

The property seemed to have workers who had no clue about anything and it seemed prostitution was in and out of there.

The property seemed to have workers who had no clue about anything and it seemed prostitution was in and out of there.

She went SO far above and beyond to help me numerous times. It really made this trip feel special. Thank you!!!

everything is broken and storm damaged

I waited for 30 minutes for hot water to come out of the tub

Management was very helpful in taking care of my stay during the hurricane emergency.

Great

Property was clean and comfortable.

Clean comfortable room, everything worked cold air, hot water clean restroom good breakfast

service bad

Not to satisfy

The staff is nice, but I was not very satisfied. I was unable to find a working ice machine and the pool was closed. I was also told that dinner would be available from 5-9 pm, but when I wanted to get dinner, I was told they weren't open because there was no food. It's ridiculous to offer something and then you don't provide. I had read the reviews prior to my stay, but decided to try it anyway and I can say that the comments should be heeded.

Great hotel, did have to wait about 20 minutes for someone to show up at the front desk to check us in. Overall very clean and comfortable.

Ice machine on floor didn't work. Otherwise, I recommend.

My bathroom had mold, open ceiling with water and mold damage, paint was damaged . The staff was helpful in adjusting my bill . The room was beautiful and comfy.

Just felt like the price was way to much for 3 star hotel.

I had a horrible experience, but this was no fault of the hotel… The moment I checked in, we were hit with a tornado and the hotel lost power. My experience was horrible because the lights were out the remainder of the day into the wee hours of the morning, so I decided to just book another hotel but because of the storm there were no close hotels with power so I had to drive an hour out of town

It had no power, and Expedia went ahead and booked the room. I kind of blame expida for listing and stealing my money.

The phone wasn't working, the menu was short. There are no runners apparently. It's a good hotel but is lacking in certain aspects.

Enjoyed stay

Comfortable, clean.

The hotel does not have central air. It has window units. The interior design is appealing but being in Houston you could feel the humidity in the halls, elevator, and your room unless you kept the unit running all night. The staff was nice.

Add to change rooms 3 times. No hot water then no A/C then no hot water

We had a great stay.

Pleasant. Clean.