Four Points by Sheraton Houston Hobby Airport

Pool, parking, and cleaning staff were all great. Unfortunately, both rooms we stayed in had portable A/C units that did not cool the rooms properly. We were moved to a different room, but experienced the same issue again. We ended up checking out early and did not even ask for a refund. Very disappointing experience overall.

Smelt like weed

Smelt like weed

No maintenance on duty on the weekend

I wasn’t thrilled with the property. I only stayed one night well, I was preparing to go to the airport. The location was great for that. The free shuttle was very convenient and fast and the driver was friendly. My room just didn’t seem put together very well. It was old and I found a used wash rag in my shower. The toilet handle was broken. There was just a few little incidentals like one packet of shampoo and conditioner. The staff was very friendly though. I do not think I would go there again.

Room 2: Not a king bed < 6' 4" wide; no dresser or table in bedroom; dark; exposed metal vinyl trim around carpet; loud noise when sitting on bed; vinyl flooring not glued down (applies to the "deluxe part of the accommodation" also; closet door in entry would not latch when closed; security device on entry door didn't line up properly (both rooms); threshold to bathroom so thick that the door could not easily be closed (and required significant force to open if successful); 5 attempts pressing guest services button on phone - rang several times and sounded like someone lifted the receiver and hung up each time; blow dryer intake clogged with dust and hair (fire hazard) and the safety device/plug was physically cracked open (an actual life threatening hazard) never use by me and requests to have it replaced went unanswered; a portable air conditioner as permanently installed - only a cosmetic issue until it shut down with and error code. Desk clerk's first day + supervisor not available. Instead of attending meetings, I checked out of my room at midnight and drove for 5 hours is a severe thunderstorm to get home. I am relieved that my guest did not make the trip! Good luck if you stay here!

Very poor

Everything was great! We were allowed to check in early after having a bad experience at a different hotel. Front desk staff (sorry didn’t catch her name), was great, room clean, and spacious. My only suggestion would be to offer a 24/7 shuttle service to Hobby.

Internet was free. Airport shuttle was a nice convenience. The phone in the room was not working and the coffee pot was in poor condition

Other than that, I would stay again.

Stay away from this property. Booked months in advance and pre-paid. When I arrived (late, at 10 pm on a Friday) they had no room for me. The fat girls working the desk were of no help and only shrugged their shoulders.

Stay away from this property. Booked months in advance and pre-paid. When I arrived (late, at 10 pm on a Friday) they had no room for me. The fat girls working the desk were of no help and only shrugged their shoulders.

Staff was courteous, room is great but there was no hot water for a morning shower prior to my doctors appointment

Staff was courteous, room is great but there was no hot water for a morning shower prior to my doctors appointment

The staff was friendly. Room was clean. The bed was like sleeping on a cloud. VERY comfortable. I also appreciated the airport shuttle. Would stay here again.

The staff was friendly. Room was clean. The bed was like sleeping on a cloud. VERY comfortable. I also appreciated the airport shuttle. Would stay here again.

Staff was very accommodating. Rooms seemed to be under repair, had to listen to leaking toilet all night, but had already been moved twice.

Staff was very accommodating. Rooms seemed to be under repair, had to listen to leaking toilet all night, but had already been moved twice.

Staff

Staff

We arrive after midnight but within check-in hours and our room could not be found. After the desk clerk texted someone on what to do she located our reservation and gave us a key, we get to the room and someone was in the room. We had to go back to resolve the issue again and get assigned another room. After a long day of travel the last thing you want to do is play "find a room" when you booked and paid for it weeks ago.

We arrive after midnight but within check-in hours and our room could not be found. After the desk clerk texted someone on what to do she located our reservation and gave us a key, we get to the room and someone was in the room. We had to go back to resolve the issue again and get assigned another room. After a long day of travel the last thing you want to do is play "find a room" when you booked and paid for it weeks ago.

Air conditioner was just fine, a sage place to stay.

Air conditioner was just fine, a sage place to stay.

Location Tv was not working Ac stopped working at night

Tv was not working Ac stopped working at night

Save your money, book elsewhere

That is was very spacious and clean There was nothing wrong about it

There was nothing wrong about it

The floor feels awfully dirty I have to wear shoes inside

The floor feels awfully dirty I have to wear shoes inside

It was not a pleasant as expected.

It was not a pleasant as expected.

Sheets and towels are clean! Has air purifier in the room, very noisy Bathroom roof paint over the shower is breaking out There was no soap in the soap bottle in the shower For travelers: one night stay is okay to stay. Bring your dinner with you from outside before checking in!

Sheets and towels are clean! Has air purifier in the room, very noisy Bathroom roof paint over the shower is breaking out There was no soap in the soap bottle in the shower For travelers: one night stay is okay to stay. Bring your dinner with you from outside before checking in!

The property staff was extremely rude and not pleasant at all. My family booked two rooms and the hotel was not full. My cousin asked if he could get a room near my room and the hotel staff said she didn’t know what room number I was in. Very rude. Our room was very dirty. The bathroom had very weird liquid stains everywhere. It looked like someone got sick and it wasn’t cleaned up properly. We asked to move to another room and we did.

The property staff was extremely rude and not pleasant at all. My family booked two rooms and the hotel was not full. My cousin asked if he could get a room near my room and the hotel staff said she didn’t know what room number I was in. Very rude. Our room was very dirty. The bathroom had very weird liquid stains everywhere. It looked like someone got sick and it wasn’t cleaned up properly. We asked to move to another room and we did.

Shampoo and soap bottles were empty

Terrible hotel! There's a female staff that works there during the days that is super rude! The air conditioning does not work! It's dirty unclean I do not recommend anyone stay here!

Breakfast buffet is an absolute joke, don’t offer a breakfast buffet if you just wanna offer cereal hard biped eggs and juice. I have traveled all over the world and this is the worst hotel I have stayed at.

Breakfast buffet is an absolute joke, don’t offer a breakfast buffet if you just wanna offer cereal hard biped eggs and juice. I have traveled all over the world and this is the worst hotel I have stayed at.

Had to switch rooms because

Had to switch rooms because

The staff are friendly. The first room I got has a very noisy portable air condition and is way too noisy to sleep. I asked for a room change after the first night and the staff give me a better room. The 2nd day there is no breakfast.

The first room I got has a very noisy portable air condition and is way too noisy to sleep. I asked for a room change after the first night and the staff give me a better room. The 2nd day there is no breakfast.

Elevators broken! Night staff was Rude & Unprofessional!

Clean

Exceptional

Great service and staff

Great service and staff

1. Noisy with freeway and airplanes. 2. Shower made such a loud sound that it couldn't be used, had to resort to a bath. 3. Toilet kept running. 4. TV did not work, not sure if it was the remote or the TV itself but couldn't change channels. 5. Thermostat could not be adjusted. 6. Floor was dirty next to the bed. 7. Lamps were unplugged so I had to move the nightstands and reach down to plug them back in. 8. An ugly stain on the bottom sheet of one of the beds. Not sure if the sheets were even clean. 9.The bathroom was out of body wash and there was no Kleenix in the box. 10. The hall smelled like a wet dog 11. Breakfast was very poor and tasteless. 12. Staff in the morning was rude, and not at all professional when I reported the problems. 13. No staff available at the front desk when my daughter arrived at 10:00 pm to stay in the next room. 14. I WAS DOUBLE CHARGED WHEN I RETURNED FROM MY TRIP. ROOM WAS PREPAID ON EXPEDIA BUT THE CC I USED FOR INCIDENTALS WAS CHARGED FOR THE ROOM EVEN THOUGH IT WAS PREPAID. I will never stay at another Sheraton Four Points again and will tell everyone I know how awful this was.

1. Noisy with freeway and airplanes. 2. Shower made such a loud sound that it couldn't be used, had to resort to a bath. 3. Toilet kept running. 4. TV did not work, not sure if it was the remote or the TV itself but couldn't change channels. 5. Thermostat could not be adjusted. 6. Floor was dirty next to the bed. 7. Lamps were unplugged so I had to move the nightstands and reach down to plug them back in. 8. An ugly stain on the bottom sheet of one of the beds. Not sure if the sheets were even clean. 9.The bathroom was out of body wash and there was no Kleenix in the box. 10. The hall smelled like a wet dog 11. Breakfast was very poor and tasteless. 12. Staff in the morning was rude, and not at all professional when I reported the problems. 13. No staff available at the front desk when my daughter arrived at 10:00 pm to stay in the next room. 14. I WAS DOUBLE CHARGED WHEN I RETURNED FROM MY TRIP. ROOM WAS PREPAID ON EXPEDIA BUT THE CC I USED FOR INCIDENTALS WAS CHARGED FOR THE ROOM EVEN THOUGH IT WAS PREPAID. I will never stay at another Sheraton Four Points again and will tell everyone I know how awful this was.

Yes, it is run down. 2.5 starts at best! Shampoo and soap shower dispensers were completely out; the hotel is in need of a total renovation.

Amazing

Amazing

A clean hotel. With friendly staff. Close to the airport. Pretty good value for money.

A clean hotel. With friendly staff. Close to the airport. Pretty good value for money.

Superb

Great place

Great place

Good stay

Good stay

Exceptional

I want my money

I have traveled around the world and stayed at hundreds of hotels from 1 stars to 5 stars, and let me say by far this is the worst hotel i have ever stayed at in 40 years of my travel life. How is this hotel a sheraton or part of the marriot chain is beyond me..first we couldn't walk about in the evenings as the manager said its un safe dont go. We arrive at the hotel around 10 pm and upon checking in we wanted to shower only to find out, there was no soap, shampoo or body wash in the room. We postponed the shower till we woke up.We asked the cleaning crew for the bathroom supplies for the cleaning lady to tell us they were completely out. I tried to comphrend what she meant by out because she did not speak one word of English. We then proceeded the lobby room to speak with the manager to provide us with the same essentials to tell me that the whole hotel is completely out of stock. I then asked the manager how do i bathe and clean myself his response was " there is a gas station a mile down from us you can buy your supplies there ". I cannot fathom how a Sheraton or any hotel/motel runs out of soap, shampoo, body wash this is totally unheard of. At this point I felt all itchy and dirty and I attributed to the fact i haven't showered in a day, we went upstairs to gather out things to go buy what we needed. I decided to look at the bed and the sheets since I was itchy all night only to see so many bed bugs and creatures on my bed. I took photos and videos which I will now p

I have traveled around the world and stayed at hundreds of hotels from 1 stars to 5 stars, and let me say by far this is the worst hotel i have ever stayed at in 40 years of my travel life. How is this hotel a sheraton or part of the marriot chain is beyond me..first we couldn't walk about in the evenings as the manager said its un safe dont go. We arrive at the hotel around 10 pm and upon checking in we wanted to shower only to find out, there was no soap, shampoo or body wash in the room. We postponed the shower till we woke up.We asked the cleaning crew for the bathroom supplies for the cleaning lady to tell us they were completely out. I tried to comphrend what she meant by out because she did not speak one word of English. We then proceeded the lobby room to speak with the manager to provide us with the same essentials to tell me that the whole hotel is completely out of stock. I then asked the manager how do i bathe and clean myself his response was " there is a gas station a mile down from us you can buy your supplies there ". I cannot fathom how a Sheraton or any hotel/motel runs out of soap, shampoo, body wash this is totally unheard of. At this point I felt all itchy and dirty and I attributed to the fact i haven't showered in a day, we went upstairs to gather out things to go buy what we needed. I decided to look at the bed and the sheets since I was itchy all night only to see so many bed bugs and creatures on my bed. I took photos and videos which I will now p

It was hot

It was hot It was hot

It smelled like a serious gas leak

I would never stay at that hotel again. We checked in at 11:00 p.m. on a Thursday night the room they gave us wasn't upgrade which we did not ask for then the room did not have any air conditioning so it was almost 80 in the room the next day we were leaving and we told him the air did not work they said that they would come and fix it while we were out when we came back it wasn't fixed they said we had to move rooms and it took them over an hour for them to find us a room got another room then that evening found out the room the desk was covered in bugs that I took pictures of so we had to move to another room and they were not willing to do any kind of compensation after speaking with them. There are also other things to mention the pool key didn't work so the man from the desk had to open it up if you wanted to use the pool there wasn't a blow dryer in the room asked for a blow dryer waited for over an hour and didn't receive it had to go track down housekeeping to get one there was many things that was wrong with the hotel.

I would never stay at that hotel again. We checked in at 11:00 p.m. on a Thursday night the room they gave us wasn't upgrade which we did not ask for then the room did not have any air conditioning so it was almost 80 in the room the next day we were leaving and we told him the air did not work they said that they would come and fix it while we were out when we came back it wasn't fixed they said we had to move rooms and it took them over an hour for them to find us a room got another room then that evening found out the room the desk was covered in bugs that I took pictures of so we had to move to another room and they were not willing to do any kind of compensation after speaking with them. There are also other things to mention the pool key didn't work so the man from the desk had to open it up if you wanted to use the pool there wasn't a blow dryer in the room asked for a blow dryer waited for over an hour and didn't receive it had to go track down housekeeping to get one there was many things that was wrong with the hotel.

I tried to check in at 3 front desk tells no rooms available cause there not ready My reservation was for a suite didn’t get a suite then she tells me I have room but tv doesn’t work over charge me for the down graded room !!! Wasn’t happy wanted to check in at 3 due a function at 5 we just arrived in Houston after a 5 hr drive Front desk

For thw price, it was perfect for a place to sleep.

For thw price, it was perfect for a place to sleep.

They cancled my reservation

They cancled my reservation

Canceld my reservation whithout reason

Canceld my reservation whithout reason

I hated It Nothing was Good they had No breakfast no hot tub like the picture I only booked for the Hot tub and it’s none existing the rooms were overpriced..for nothing 0/0 Everything

Clean room and nice customer service

Clean room and nice customer service

Location miss communication no manger on property no direct contact call information wasn’t available no one was available to help resolve my issue

The property was very clean and quiet.. The staff was also very friendly and helpful.. The breakfast selection could be better

The room had a portable cooling unit that was very noisy. I had to turn it off to be able to sleep. The location was very noisy with highway traffic. The room could have also benefited from some updating. It seemed a little rundown.

Please view my TikTok @mizz_allure to see my experience.

Please view my TikTok @mizz_allure to see my experience.

We stayed there at the beginning of our trip for one night before embarking on our cruise and then again, the night of the end of our cruise so we could fly out of Hobby back home. As remembered at the beginning of our cruise we noticed there was nothing within walking distance so we remembered at the end and bought food from the airport to bring to the room. We had an early flight this morning so the front desk clerk had called for the shuttle to pick us up around 530am and drop us at the airport which they did. Our room last night was better and bigger than the one the first night. Very pleased with the price and the amenities, just remember to have food with you when you get there. Uber and doordash are very expensive in Houston....

We stayed there at the beginning of our trip for one night before embarking on our cruise and then again, the night of the end of our cruise so we could fly out of Hobby back home. As remembered at the beginning of our cruise we noticed there was nothing within walking distance so we remembered at the end and bought food from the airport to bring to the room. We had an early flight this morning so the front desk clerk had called for the shuttle to pick us up around 530am and drop us at the airport which they did. Our room last night was better and bigger than the one the first night. Very pleased with the price and the amenities, just remember to have food with you when you get there. Uber and doordash are very expensive in Houston....

They broke into my car during my visit.

They broke into my car during my visit.

The area was

The area was

Amazing. Sooooo great friendly faces. Loves it.

Amazing. Sooooo great friendly faces. Loves it.

It was cool, quiet enough even being right by an airport!

It was cool, quiet enough even being right by an airport!

Loved it

Loved it

tech issue didnt check us in

tech issue didnt check us in

Property was great, hotel is clean and comfortable, but there is nothing within walking distance, had to doordash for food to the tune of $60 for a sandwich, drink and chips. Would have bought food at the airport had we known of the lack of surrounding and walkable stores. Facility was great though...

Property was great, hotel is clean and comfortable, but there is nothing within walking distance, had to doordash for food to the tune of $60 for a sandwich, drink and chips. Would have bought food at the airport had we known of the lack of surrounding and walkable stores. Facility was great though...

Service was not working and could get my room

Service was not working and could get my room

We did not have a key to our room the entire stay. We had to be let in the room upon every return. Clean enough but bland and dated. Staff was pretty respectable, though.

We did not have a key to our room the entire stay. We had to be let in the room upon every return. Clean enough but bland and dated. Staff was pretty respectable, though.

This was one of the worst hotel stays I have ever had. The hotel was unclean,they had cockroaches everywhere as well as stains on the carpet. The shower did not work & the airport shuttle was not availabl as advertised and the only reason we booked an airport hotel was to get an airport shuttle. I want a full refund.

This was one of the worst hotel stays I have ever had. The hotel was unclean,they had cockroaches everywhere as well as stains on the carpet. The shower did not work & the airport shuttle was not availabl as advertised and the only reason we booked an airport hotel was to get an airport shuttle. I want a full refund.

Very disappointed in the facilities cleanliness. I had higher expectations from a hotel in this chain.

Very disappointed in the facilities cleanliness. I had higher expectations from a hotel in this chain.

1. Night clerk was horrible. Couldn't even tell us where to be picked up at airport. We had to ask an airport employee. Then when we arrived he rushed us,didnt explain where to get elevator, and didn't really do any customary hotel greeting or explain anything about breakfast, check out time, etc. 2. Shuttle took 30 minutes to arrive and the step up is way high with no step to help. I almost fell getting out of shuttle at hotel. 3. The beds are very comfortable and so are the pillows 4. The room was clean and comfortable and great water pressure in shower. 5. I was going to complain to day manager but i heard another guest complaining and you could tell she really didn't care. The guest was complaining about the night shift desk staff and about the same issues. The staff person literally never took her eyes off her personal cell phone and just kept saying uh huh, ok. It will be ok ma'am and it is no worries. Really that was your best response?

1. Night clerk was horrible. Couldn't even tell us where to be picked up at airport. We had to ask an airport employee. Then when we arrived he rushed us,didnt explain where to get elevator, and didn't really do any customary hotel greeting or explain anything about breakfast, check out time, etc. 2. Shuttle took 30 minutes to arrive and the step up is way high with no step to help. I almost fell getting out of shuttle at hotel. 3. The beds are very comfortable and so are the pillows 4. The room was clean and comfortable and great water pressure in shower. 5. I was going to complain to day manager but i heard another guest complaining and you could tell she really didn't care. The guest was complaining about the night shift desk staff and about the same issues. The staff person literally never took her eyes off her personal cell phone and just kept saying uh huh, ok. It will be ok ma'am and it is no worries. Really that was your best response?

I will never be saying there ever again. The hallway smell like mildew they advertise the restaurant that’s accessible, but it’s never open. Let’s just say I know that I don’t ever wanna go there ever again.

I will never be saying there ever again. The hallway smell like mildew they advertise the restaurant that’s accessible, but it’s never open. Let’s just say I know that I don’t ever wanna go there ever again.

Nobody is picking the phone what kind of property is this

Nobody is picking the phone what kind of property is this

It was perfect for our short stay

It was perfect for our short stay

I booked a night at four points and went I went to check in they told me their system was down and send me to a neighbor property, which was in very bad condition, old, and I was not going to stay there. I was not issued a refund even though I didn’t stayed and it was an inconvenience from their side.

I booked a night at four points and went I went to check in they told me their system was down and send me to a neighbor property, which was in very bad condition, old, and I was not going to stay there. I was not issued a refund even though I didn’t stayed and it was an inconvenience from their side.

We checked in and we were not given keys. We had to wait for the front desk worker every time we wanted to go back inside our room. When we got to the third floor it smelled like bathroom plumbing. The restroom was not clean at all. Orange stains all over the bathroom and clumps of hair everywhere and on the shampoo bottles that were also empty. Last thing is that the pillows were of very poor quality like they were 10 years old.

We checked in and we were not given keys. We had to wait for the front desk worker every time we wanted to go back inside our room. When we got to the third floor it smelled like bathroom plumbing. The restroom was not clean at all. Orange stains all over the bathroom and clumps of hair everywhere and on the shampoo bottles that were also empty. Last thing is that the pillows were of very poor quality like they were 10 years old.

We arrived and the staff seemed to have had a problem getting us a room key that worked after 4 attempts my wife and I gave up and demanded a refund and was told since we reserved the room on Expedia that we would have to get our money back from them still no contact has been made

We arrived and the staff seemed to have had a problem getting us a room key that worked after 4 attempts my wife and I gave up and demanded a refund and was told since we reserved the room on Expedia that we would have to get our money back from them still no contact has been made

Hotel is in a good location. Like 5 min from airport. The rooms are great and it was on the Freeway so there were several food options .

Hotel is in a good location. Like 5 min from airport. The rooms are great and it was on the Freeway so there were several food options .

Excellent

Excellent

My 2nd time staying here and it is super clean, pillows are great and bed is Amazing!!

My 2nd time staying here and it is super clean, pillows are great and bed is Amazing!!

First floor room right next to the laundry. Central AC unit apparently wasn't working, so a portable AC unit was there. Ran non-stop the entire night, but never really cooled the room. And it was loud and emitted light (not great for sleeping). Had to drive a bit to find something to eat as there's nothing nearby. Not a great experience and we left very early in the morning because of it.

First floor room right next to the laundry. Central AC unit apparently wasn't working, so a portable AC unit was there. Ran non-stop the entire night, but never really cooled the room. And it was loud and emitted light (not great for sleeping). Had to drive a bit to find something to eat as there's nothing nearby. Not a great experience and we left very early in the morning because of it.

Nothing around the property.

Nothing around the property.

Staff are helpful and kind. Not too safe of an area at night

Staff are helpful and kind. Not too safe of an area at night

Really like it

Really like it

Needs some work done outside, no restaurant, but the staff have knowledge about the area.

Needs some work done outside, no restaurant, but the staff have knowledge about the area.

The property was conveniently located. The property had a damp/musty odor that settled in packed clothing and other items of fabric nature. It was necessary to launder clean clothes upon returning home , even though it had not be worn/used.

The property was conveniently located. The property had a damp/musty odor that settled in packed clothing and other items of fabric nature. It was necessary to launder clean clothes upon returning home , even though it had not be worn/used.

The room was dull, dingy and lifeless. It was in what looked like the poor section of town! We had to change rooms because the toilet wouldn't flush properly. We would have been moved a second time if we had stayed because the portable air conditioner in the second room was very noisy and we couldn't adjust it. I would like to get my money back if at all possible.

The room was dull, dingy and lifeless. It was in what looked like the poor section of town! We had to change rooms because the toilet wouldn't flush properly. We would have been moved a second time if we had stayed because the portable air conditioner in the second room was very noisy and we couldn't adjust it. I would like to get my money back if at all possible.

So so.

So so.

The hotel rooms were damp and stuffy

The hotel rooms were damp and stuffy

The rooms were very clean and nice, the temperature was perfect. The restroom was amazing, super clean, and everything worked perfectly. When you would step outside though it reeked of weed. The hallways, the elevator, in the parking lot, it was disgusting. But overall alright stay.

The rooms were very clean and nice, the temperature was perfect. The restroom was amazing, super clean, and everything worked perfectly. When you would step outside though it reeked of weed. The hallways, the elevator, in the parking lot, it was disgusting. But overall alright stay.

We were in Houston for a short visit with family. One up near Spring and the other down near Missouri City so the Four Points by Sheraton was the perfect home base for us to split our travels. We here-purchased breakfast each morning and it was wonderfully prepared and served!

We were in Houston for a short visit with family. One up near Spring and the other down near Missouri City so the Four Points by Sheraton was the perfect home base for us to split our travels. We here-purchased breakfast each morning and it was wonderfully prepared and served!

I stay only 1 night and check out move to Double tree because I don’t feel safe at this hotel

I stay only 1 night and check out move to Double tree because I don’t feel safe at this hotel

Reasonable price

Reasonable price

Flat out nasty.

Flat out nasty.

Smells like mold., old

Smells like mold., old

It was so nice and clean

It was so nice and clean

The area wasn’t as nice.

The area wasn’t as nice.

Excellent

Excellent

Very nice

Very nice

Very nice and clean and quiet would refer anyone to come here

Very nice and clean and quiet would refer anyone to come here

Room was outdated and ran down. Bathroom was dirty and has so much hair in the tub

Room was outdated and ran down. Bathroom was dirty and has so much hair in the tub

The room was great however the service is HORRIBLE!! We booked and paid online. When we got to checkin they took our card for the $75 deposit, which no problem, that is normal. However we got to our room and found they charged our card for the deposit plus the entire total of our multiple day stay which we already had paid online! Its been over a week, we have called daily about being refunded. Every single person has told us "Oh yes, i see it was refunded today", we have no idea where our money is or IF we will ever get it back!! Front desk all need to be retrained!!!

The room was great however the service is HORRIBLE!! We booked and paid online. When we got to checkin they took our card for the $75 deposit, which no problem, that is normal. However we got to our room and found they charged our card for the deposit plus the entire total of our multiple day stay which we already had paid online! Its been over a week, we have called daily about being refunded. Every single person has told us "Oh yes, i see it was refunded today", we have no idea where our money is or IF we will ever get it back!! Front desk all need to be retrained!!!

Nice hotel

Nice hotel

Great stay

Great stay

The place is good and clean but there are some updating need to be done. The bed conforter and the bedroom chair were stain and tear so they need to be updated.

The place is good and clean but there are some updating need to be done. The bed conforter and the bedroom chair were stain and tear so they need to be updated.

There was blood on our bathroom floor…the floors in the room were sticky with spots from previous guest….the blanket on our bed had been burnt in the dryer so there were clumps of burnt cotton in the blanket….and only 1 outlet for 4 ppl to share….

There was blood on our bathroom floor…the floors in the room were sticky with spots from previous guest….the blanket on our bed had been burnt in the dryer so there were clumps of burnt cotton in the blanket….and only 1 outlet for 4 ppl to share….

The hotel is nothing fancy but not bad at all and the beds were comfortable! For the price it’s definitely not bad at all! Nothing bad about my stay but it’s not the Marriot of quality. 3.9/5!

The hotel is nothing fancy but not bad at all and the beds were comfortable! For the price it’s definitely not bad at all! Nothing bad about my stay but it’s not the Marriot of quality. 3.9/5!

I enjoyed my stay very much and the free mimosas were excellent

I enjoyed my stay very much and the free mimosas were excellent

We stayed at Four Points on the first and last night of our trip. Our first nights room was awesome. Clean, everything worked and we were pleased. The next room wasn’t as clean, the fan in the bathroom didn’t work at all and the room was near the elevator so noise was a factor. One room was great, the other was disappointing.

We stayed at Four Points on the first and last night of our trip. Our first nights room was awesome. Clean, everything worked and we were pleased. The next room wasn’t as clean, the fan in the bathroom didn’t work at all and the room was near the elevator so noise was a factor. One room was great, the other was disappointing.

The worst ever check-in experience!

The worst ever check-in experience!

We walked in 10/13/23 10pm, desk attendant not friendly, acted like she was being disturbed. Room was dark, floor lamp not plugged in and I plugged it in, still did not work. I looked no lightbulb. I called front desk told her no lightbulb, she asked "did you plug it in!?" I said yes, she sent a young man up with an old style Christmas tree bulb. He was trying to fix it in the lamp (???). Finally he came back with a standard bulb. Breakfast waiter very pleasant and friendly. Asian attendant who checked us out was very friendly. Minor cosmetic issues in elevator and room but checking in was not good.

We walked in 10/13/23 10pm, desk attendant not friendly, acted like she was being disturbed. Room was dark, floor lamp not plugged in and I plugged it in, still did not work. I looked no lightbulb. I called front desk told her no lightbulb, she asked "did you plug it in!?" I said yes, she sent a young man up with an old style Christmas tree bulb. He was trying to fix it in the lamp (???). Finally he came back with a standard bulb. Breakfast waiter very pleasant and friendly. Asian attendant who checked us out was very friendly. Minor cosmetic issues in elevator and room but checking in was not good.

I have absolutely no idea what is located above our room, but it sounds like a herd of baby elephants have been roller skating all night. We knew being close to the airport would be noisy due to the landing taking off of the planes, but this issue is coming from inside the house. Our flight is very early in the morning and we are now up 2 hours earlier than expected wide awake and upset we didn’t get a very peaceful nights sleep.

I have absolutely no idea what is located above our room, but it sounds like a herd of baby elephants have been roller skating all night. We knew being close to the airport would be noisy due to the landing taking off of the planes, but this issue is coming from inside the house. Our flight is very early in the morning and we are now up 2 hours earlier than expected wide awake and upset we didn’t get a very peaceful nights sleep.

The air condition did not work and they did not accommodate me with a new room or anything at all. Also, the power went out for hours which made it worse. The customer service at the front desk was very bad

The air condition did not work and they did not accommodate me with a new room or anything at all. Also, the power went out for hours which made it worse. The customer service at the front desk was very bad

Very nice room for price and service is always good. Multiple stays for treatment at MD Anderson and can get a good rest after driving 5 hours after work.

Very nice room for price and service is always good. Multiple stays for treatment at MD Anderson and can get a good rest after driving 5 hours after work.

Good

Good

It was okay for the price.

It was okay for the price.

The hallway smelled like dog poop and urine.They had big piss spots in the carpet. The amount of money I paid it could have been better conditions.

The hallway smelled like dog poop and urine.They had big piss spots in the carpet. The amount of money I paid it could have been better conditions.

It was clean, close to airport, able to leave vehicles parked and great suttle bus service. The walls are super thin heard every sound

It was clean, close to airport, able to leave vehicles parked and great suttle bus service. The walls are super thin heard every sound

Was really comfortable.

Was really comfortable.

ENTIRE HOTEL HOT WATER WAS OFF‼️

ENTIRE HOTEL HOT WATER WAS OFF‼️

This hotel is not in the safest part of town. After we checked in we were told there is no hot water and the elevator was broken. We were on the 4th floor with a person living with physical limitations. The pool is disgusting with debris and dirty towels and clothing on the deck. This hotel is a poor representation of the Four-Points brand. I highly suggest the regional team make a surprise visit.

This hotel is not in the safest part of town. After we checked in we were told there is no hot water and the elevator was broken. We were on the 4th floor with a person living with physical limitations. The pool is disgusting with debris and dirty towels and clothing on the deck. This hotel is a poor representation of the Four-Points brand. I highly suggest the regional team make a surprise visit.

Room had tall ceiling - clean room. Treadmill at gym was below avg.

Room had tall ceiling - clean room. Treadmill at gym was below avg.

Maintenance needs to be done

Maintenance needs to be done

Just needed a place to spend one night. This was fine. Right on the highway, but we just left the bathroom fan on and slept fine.

Just needed a place to spend one night. This was fine. Right on the highway, but we just left the bathroom fan on and slept fine.

Stayed here as I had a early morning flight and the hotel provided shuttle to the airport which was pretty helpful.

Our breakfast did not show on our reservation and the reception checked into it and she remedied the situation.

Not comfortable furniture lots of hard surfaces and not warm. A huge lack of light. The rooms should have been switched I have many suggestions. As I am an interior designer and realtor.

The bed was comfortable; however, the sheets were stained and threadbare. They should have been discarded and replaced. There is no alarm clock, and the couch is not comfortable for an adult to sleep on. There is also no privacy from the bedroom to the living area. This was sufficient for our needs. We just needed a place to lay our heads before a very early flight and wanted to beat the Thanksgiving traffic in Houston.

Friendly staff and beautiful hotel! I loved it

Very clean and friendly staff

Nice hotel, nice staff, surrounding area was not as nice, but overall was a good stay.

I liked the spaciousness of the deluxe king suite, very clean, but the hotel rite next door looks very trashy and unsafe

The customer service was out of this world!

Very clean accommodations and a very friendly staff.

I did not like anything about the property. What I did not like was that they did not have one amenity that was posted on the website. The television in the room did not get even one single channel. The disposable coffee cups had pink lipstick on the lids from I assume the previous guests. Also there were people shooting guns outside of the property all night in what sounded like the parking lot we felt very unsafe and uncomfortable and got no sleep. Very unsanitary and unsatisfactory.

The young man who checked me in was excellent.

It’s was great

Overall it was an ok stay. Below expected for a Four Points by Sheraton hotel. You can tell that it was an older building remodeled. There were some towels from the previous quest left in our room. The door handle on the bathroom door was put on the wrong way so the lock was on the outside of the bathroom door. The area is not ideal; very sketchy. The walls are thin so you can hear everyone around you. I heard the guest above us walking all through the night, and doors closing down the hall. The hotel staff that we encountered during our stay, however, were very nice. If you're looking for a cheap hotel, I would recommend. If you're looking for a quality stay and willing to pay the price, I would keep looking.