Extended Stay America Suites Houston Med Ctr NRG Park Kirby

It was just not a good experience I have asked for a refund yall notified the place after me arguing with them they finally gave me a two hundred fifty that i have not recieved you said 467 dollars

Great

It was close to where I needed to go. Only reason I rented here. Noise and smell of odor to expensive for uncomfortable stay. Will never rent here ever again.

Location 1.NO POOL....2.staff was rude...when I booked the room I only looked for 2 things. A shuttle from the airport and a pool and I didn't get either that was in the description 3.whole place was under construction and I stayed there because I was visiting MD Anderson hospital because have stage 4 cancer and I had to walk 3 flights of stairs the last 3 days we were there...I asked for a refund but since I used booking .com I couldn't get one

Location 1.NO POOL....2.staff was rude...when I booked the room I only looked for 2 things. A shuttle from the airport and a pool and I didn't get either that was in the description 3.whole place was under construction and I stayed there because I was visiting MD Anderson hospital because have stage 4 cancer and I had to walk 3 flights of stairs the last 3 days we were there...I asked for a refund but since I used booking .com I couldn't get one

Close to NRG for Rodeo Cookoff Ridiculously expensive for a cheap place!

Close to NRG for Rodeo Cookoff Ridiculously expensive for a cheap place!

Clean They was fix it up and it’s was loud

Superb

Clean They was fix it up and it’s was loud

Cons: I expect a room with a full kitchen to have at least minimal cookware. This room had nothing: no pot, no plate, no bowl, no glass, no silverware. First time I’ve ever experienced this in a room with a kitchen. It was my first time to stay in this brand of hotel. Pool was padlocked. Could hear everything in room above me. Breakfast same every day & was minimal- coffee, tea, 2 flavors muffins, oatmeal. Only sugar, no artificial sweeteners.

Location was perfect and price Ac never worked properly.

Location was perfect and price Ac never worked properly.

Good

Good

Just location we checked out because of the condition of the place It is outdated, safety is a concern. It wasn’t the cleanest we saw gnats flying around it smelled of bug spray and the air didn’t seem to be working properly, which wasn’t going to work with little kids and someone who fights asthma.

Just location we checked out because of the condition of the place It is outdated, safety is a concern. It wasn’t the cleanest we saw gnats flying around it smelled of bug spray and the air didn’t seem to be working properly, which wasn’t going to work with little kids and someone who fights asthma.

It was clean and affordable. Door was unsecured for my little one.

It was clean and affordable. Door was unsecured for my little one.

Lady at front desk was extremely rude telling me they were sold out even though I’d already paid for another night. After completely packing up my belongings and going to wait outside for my ride is when she decided to say they had a room after all.

Lady at front desk was extremely rude telling me they were sold out even though I’d already paid for another night. After completely packing up my belongings and going to wait outside for my ride is when she decided to say they had a room after all.

Well we didn't get a chance to even stay because of the room was dirty that was the first one then I called front desk she met us with another key then that room was worser then the first one it was left we someone's food in the refrigerator and there nasty toothpicks left on the nightstand you couldn't even get into the refrigerator it was to small in the kitchen The the 2 rooms that was gave to us was unexpectible and dirty then we asked for our refund back and now having to wait up to dam 15 days plus they charged us a $100. Deposit and still having to wait on that

Well we didn't get a chance to even stay because of the room was dirty that was the first one then I called front desk she met us with another key then that room was worser then the first one it was left we someone's food in the refrigerator and there nasty toothpicks left on the nightstand you couldn't even get into the refrigerator it was to small in the kitchen The the 2 rooms that was gave to us was unexpectible and dirty then we asked for our refund back and now having to wait up to dam 15 days plus they charged us a $100. Deposit and still having to wait on that

Very good

Z

Exceptional

My stay was splendid

It REEKED of marijuana, the room was as sparse as it possibly could be.

The overall hotel is shabby and somewhat derelict. However, the room was clean and in good condition. More importantly, it was incredibly spacious and well-designed, with extensive amenities. Full kitchen with bar, a real desk for writing, proper couch and extra cushioned chair. Really supportive and comfortable for my purposes. Bed was pretty cozy too.

the location is good, it has microwave & refrigerator which is good.

basically no breakfast, we stayed for almost a week, only until the fouth day, we had some muffins & coffee. room has no cups or pots or pans. the location is good, it has microwave & refrigerator which is good.

Exceptional

Hotel reaps of Marijuana not a 5-star or people in this

No

Absolutely disgusting. There was a man in our room upon arrival. Staff or not. Why was he in our room? There was white wet stuff all over the floor and CONSTANT CONSTRUCTION. House keeping never came even though we were advised they’d come in the 5th* day. Awful hotel.

Wasn't the cleanest, smelly. My reservation was cancelled after informing the front desk that I will be checking in one day late. I had to to pay current nightly rates for the booking.

Exceptional

Wish the kitchen was prepared with a few pots and pans and utensils to cook with. Hard to cook eggs in the morning with a plastic spoon. Maybe have guests check out pans with ID and return after using and cleaning. Garbage cans were being used for some type of construction. No one checked on room after first day so garbage was completely full. Hard to throw away garbage with no cans outside of the room. Floors need to be cleaned better. Appliances in room were old. Had to microwave everything. No hangers when I arrived. TV worked well. Bed was comfy. Nice variety of pillow firmness to please all types of guess. Lighting was comfortable. Location was perfect to where I needed to be. Kroger location was excellent. Staff was helpful.

We used to stay here years ago for the stock show and man has it gone downhill. Im ok with an old hotel but

No water, breakfast, room service. All these things were to be here but they were not as told

Housekeeping banging on door at 10am

This shouldn’t be listed on Expedia.

Great location Traffic..but bad time at houston livestock show happening

Flooded

To much trash by the fence infront of the property ?

Convenient N/A

Hotel was being repaired, no elevator, breakfast was nothing, should of been called after booking online about repairs. Being in my mid 70's walking up to the third flood was not part of my plans.

The property had construction going on at 4am. Apparently a water pipe broke. I tried contacting the hotel but they would not respond. I checked out early and won't be staying here again.

I booked a reservation for 16 nights at the Extended Stay by NRG stadium. When I got there the denied checking me in because thete washad a message on their computer which said do not register

The rooms were clean, elevator was working most of the time. Staff was very helpful and friendly.

It was close to the NRG stadium. The lady who checked us in was very friendly. That's all folks!!! 1. The heater/ac only blew cold air and the thermometer didn't work. It was cold at night. I ended up at 2AM going to our car and getting a blanket we happened to have. Too much light coming through the windows at night. You could almost read a book with all the lights out. They were charging for parking for non-guest too make more money and letting people who weren't even staying there to be on the property. Stupidly over priced. This room in another city would be $90-100!!!!!!!! Poor remodel work. Looks like amateurs did it.

The location was the only thing i liked about this place. This location is in need of renovation. Also they was selling spots to park to people who are not staying at this location which made parking difficult. Security guard In parking lot was rude and lazy. Tv in room did not work.

The room that we booked was not available. There was not a lock on our door. Our unit was not cleaned. There were hairs everywhere. The toilet was not clean. The were very few amenities. The full kitchen was not a full kitchen. It was empty cabinets. The location to NRG Stadium was great. I will not stay at this hotel again. The staff was very friendly.

Nice and helpful staff ! No guest essentials

Super convenient but really needs some work. Desperately needs to be upgraded. The smell in the 3rd floor was bad!

The location was great since we were able to walk to the rodeo. The bed while not a king was comfortable. the coffee was very good. i couldnt believe ther was no coffee maker in the room, in fact there was nothing in the room. no coffee maker or cups. no extra towels and no blankets at all.

Breakfast

And a third the price.

Parking during rodeo season

N/A None

Coffee and packaged muffins were offered. Nothing else No daily room service provided. When asked, they said they only clean once per week. Kitchenette cabinetry and appliances needs replaced, noisy refrigerator keeps you up at night, not enough linens in rooms (blankets and comforters for fold out couch). Unprofessional staff publicly humiliating another guest for being “rude” regarding no parking for guests as hotel staff were selling parking to rodeo fans for 60.00 per vehicle leaving no parking for paid guests. This establishment has many problems that management needs to fix

Close to NRG

I had a window that was broken out in My room and somebody would use box tape to keep the glass from falling out and then used a box with some blue tape and head taped it over it or you couldn't tell that the window was broken. Went to the front desk and reported it so I wouldn't be charged for it and they had no idea that the window had been broken out that is my only complaint

Extremely large room NA

Dated facilities but great if you need somewhere to lay your head for the night.

Only good things were hot water and cleanliness. Properties really suck when they discriminate because you booked through a 3rd party (xpedia). I mean, aren't we all wanting to save find the best deal?! I've stayed at this property many times and this was the worst experience. Funny, they discriminate because I booked thru 3rd party...that they agreed to; but they'd rather have an empty room? Crazy! Pretty sure this property has changed hands because I saw evidence if refreshing it, but my room was ridiculous! Yes, it had fresh paint and the bed was ok; but absolutely nothing else! Oh, 2 plastic cups...other than that, the kitchen was completely bare! I asked for ice but was told they didn't have an ice machine 😐 ummm, what?! Shower was so-so, BUT the toilet didnt work! Sorry, but NOT sorry for them treating me so poorly!!! I always liked staying here and the price was reasonable, but they are totally nixed from my list now. Will NEVER recommend them!!!

This property is nice and the staff goes out of their way to make you feel welcome and valued. Our room was a deluxe suite-- quite spacious, clean, and adequate. Loved the pretty flowers at the entrance .. appreciated the free parking. So many other properties nearby charge quite a bit and we enjoyed this perk.

The location The beds were hard, its old no renovation , no coffee machines in the room, coffee in lobby was not working properly. Hallways were noisy hard to sleep musty smell, blanket not thick enough, no note pads or pens in rooms, offer free breakfast which is disappointing to be nice. Muffins and packets of oatmeal ????

There was a broken window that we were unaware of until I looked out the window at 2:00 in the morning and I saw the cardboard taped on the window so that felt unsafe when we first entered the room we saw a few roaches and they scattered and the room was not clean at all the floor was dirty lit and paper all over the floor so we checked out that next morning and went to another location

There was a broken window that we were unaware of until I looked out the window at 2:00 in the morning and I saw the cardboard taped on the window so that felt unsafe when we first entered the room we saw a few roaches and they scattered and the room was not clean at all the floor was dirty lit and paper all over the floor so we checked out that next morning and went to another location

Everything

Everything

My truck got towed, big bomber

My truck got towed, big bomber

All the above

All the above

The breakfast was severely lacking

The breakfast was severely lacking

Positives: check in clerk was friendly, room was spacious and furniture comfortable. Our floor was pretty quiet too.

Positives: check in clerk was friendly, room was spacious and furniture comfortable. Our floor was pretty quiet too.

There was a broken drawer in the kitchen area. There was construction going on during the day.

There was a broken drawer in the kitchen area. There was construction going on during the day.

Staff at the counter was excellent. Room was in excellent condition.

Staff at the counter was excellent. Room was in excellent condition.

The pictures on the website look great , in person ….. not so much . It smelled terrible on the floor we were put on . It seems to have flooded or something because it smelled like horrible mold and a porta potty combined plus they were ripping out carpet from the rooms all down the hall . There was pieces of ceiling all over the hallway carpet that they decided to start vacuuming at 9 pm right outside our door . The room was so meh . It looked nothing like the pictures . There was rust stains all over the refrigerator, the bathroom fan vent was exposed and looked so gross , the hair dryer looked like a fire hazard ( glad I brought my own ) , there was hardly any water pressure . When we went to take showers we only had 2 towels and wash clothes for 4 people . Our key the room didn’t want to work and the young lady at the front desk wasn’t the nicest and kept saying I must have put the card by my electronics, which I didn’t . She was very rude to the patrons at the counter before me on several occasions I went down there to get my key rekeyed for the room . When we asked for more towels the next day she just handed us some wadded up towels . Every time we walked outside there was someone smoking weed right by our car . The pull out sofa bed was a joke . Prisoners probably have better mattresses . We only stayed a second night because we had to prepay and it was non-refundable . Overall it was a bad experience and I do not recommend at all .

The pictures on the website look great , in person ….. not so much . It smelled terrible on the floor we were put on . It seems to have flooded or something because it smelled like horrible mold and a porta potty combined plus they were ripping out carpet from the rooms all down the hall . There was pieces of ceiling all over the hallway carpet that they decided to start vacuuming at 9 pm right outside our door . The room was so meh . It looked nothing like the pictures . There was rust stains all over the refrigerator, the bathroom fan vent was exposed and looked so gross , the hair dryer looked like a fire hazard ( glad I brought my own ) , there was hardly any water pressure . When we went to take showers we only had 2 towels and wash clothes for 4 people . Our key the room didn’t want to work and the young lady at the front desk wasn’t the nicest and kept saying I must have put the card by my electronics, which I didn’t . She was very rude to the patrons at the counter before me on several occasions I went down there to get my key rekeyed for the room . When we asked for more towels the next day she just handed us some wadded up towels . Every time we walked outside there was someone smoking weed right by our car . The pull out sofa bed was a joke . Prisoners probably have better mattresses . We only stayed a second night because we had to prepay and it was non-refundable . Overall it was a bad experience and I do not recommend at all .

Rooms are upgraded, nice and clean. They had new microwaves and fresh paint throughout the entire building. Customer service was great. I have stayed here several times before. It was great to see the upgrading.

Rooms are upgraded, nice and clean. They had new microwaves and fresh paint throughout the entire building. Customer service was great. I have stayed here several times before. It was great to see the upgrading.

The room lacked any kitchen dishes. When asked for 2 days about the dishes we finally decided to move. The bathtub felt like it could fall through the floor at any given time.

The room lacked any kitchen dishes. When asked for 2 days about the dishes we finally decided to move. The bathtub felt like it could fall through the floor at any given time.

Room was dirty and floor sticky. Tub and restroom not clean. Customer service was awful and the attitude was unsatisfactory. Couldn't get towels replaced and everything was questioned when we were just trying to get things cleaned or needed more towels.

Room was dirty and floor sticky. Tub and restroom not clean. Customer service was awful and the attitude was unsatisfactory. Couldn't get towels replaced and everything was questioned when we were just trying to get things cleaned or needed more towels.

Poor maintenance - Hair dryer was broken. The room was dark. Safety issue - Homeless people were gathering at the bench located right next to the hotel man entrance inside the parking lot. I did not feel safe during my stay. Sad breakfast - it was just coffee machine and muffins grab to go. No dining area. No fruits, no yogurt, no waffle.

Poor maintenance - Hair dryer was broken. The room was dark. Safety issue - Homeless people were gathering at the bench located right next to the hotel man entrance inside the parking lot. I did not feel safe during my stay. Sad breakfast - it was just coffee machine and muffins grab to go. No dining area. No fruits, no yogurt, no waffle.

Since this was a suite with a kitchen, I expected dishware and silverware. There was none. There was not even a coffee maker in the room. The "breakfast" that was to be included consisted of only packets of instant oatmeal and coffee...that was it. The shower toiletries included only a small bar of soap and a small bottle of shampoo. There was no conditioner. Disappointing.

Since this was a suite with a kitchen, I expected dishware and silverware. There was none. There was not even a coffee maker in the room. The "breakfast" that was to be included consisted of only packets of instant oatmeal and coffee...that was it. The shower toiletries included only a small bar of soap and a small bottle of shampoo. There was no conditioner. Disappointing.

Beware of this place! Filthy room and hallway, skimpy bedding, smelled like weed most of the time. Couldn’t wait to leave. Overall disgusting. Floor in the room was filthy. People above us were noisy all night.

Beware of this place! Filthy room and hallway, skimpy bedding, smelled like weed most of the time. Couldn’t wait to leave. Overall disgusting. Floor in the room was filthy. People above us were noisy all night.

Nice room that was clean and well kept for a reasonable price. Is within walking distance of NRG stadium. Went to the Texas bowl between LSU and Houston.

Nice room that was clean and well kept for a reasonable price. Is within walking distance of NRG stadium. Went to the Texas bowl between LSU and Houston.

Room was clean but had a strong cleaner smell.

Room was clean but had a strong cleaner smell.

.

.

The hotel was run-down. There were holes in the hall roof and leaky ceiling. The hall outside our room smelled if marijuana. The morning breakfast was a joke.

The hotel was run-down. There were holes in the hall roof and leaky ceiling. The hall outside our room smelled if marijuana. The morning breakfast was a joke.

Room seem to be clean but smelled really bad.

Room seem to be clean but smelled really bad.

Needs more cleaning and deodorizers

Needs more cleaning and deodorizers

The room was HUGE with a full kitchen a living room area and two beds very comfy. Enjoyed it and it was like few blocks down from NRG stadium so going to a game you are right there.

The room was HUGE with a full kitchen a living room area and two beds very comfy. Enjoyed it and it was like few blocks down from NRG stadium so going to a game you are right there.

Property is old, under renovation inside so was dusty and bit noisy during the day. Breakfast is non-existent.

Property is old, under renovation inside so was dusty and bit noisy during the day. Breakfast is non-existent.

My stay was from 09/03-09/10. However we had to leave a day early due to the condition. We are from the San Antonio area and my wife is a cancer patient receiving treatment in Houston. Upon our arrival our first room smelled terrible. We thought the room may have just been musty from non use. Unfortunately my wife was in treatment the next day and when I requested a room change I was told it was too late In the day so we had to spend another night in the room. We eventually changed to another room which had no odor. The hallway leading to the room, however had the same nasty odor and our first room. I attempted to find another hotel but due to it being a weekend I could not locate one in the area till the following week. The room was gross. All the sink and tub fixtures had a ring of rust around the metal areas. The appliances were old and the oven temperature numbers were worn off making it impossible to know the setting. The workout room was closed due to numerous mattresses occupying the room. The laundry room had dryers that took credit cards and washers that took quarters. There was no change machine and the desk clerk said they never keep change. I had to leave the hotel to get quarters. I needed to print an important document

My stay was from 09/03-09/10. However we had to leave a day early due to the condition. We are from the San Antonio area and my wife is a cancer patient receiving treatment in Houston. Upon our arrival our first room smelled terrible. We thought the room may have just been musty from non use. Unfortunately my wife was in treatment the next day and when I requested a room change I was told it was too late In the day so we had to spend another night in the room. We eventually changed to another room which had no odor. The hallway leading to the room, however had the same nasty odor and our first room. I attempted to find another hotel but due to it being a weekend I could not locate one in the area till the following week. The room was gross. All the sink and tub fixtures had a ring of rust around the metal areas. The appliances were old and the oven temperature numbers were worn off making it impossible to know the setting. The workout room was closed due to numerous mattresses occupying the room. The laundry room had dryers that took credit cards and washers that took quarters. There was no change machine and the desk clerk said they never keep change. I had to leave the hotel to get quarters. I needed to print an important document

Smelled cleaner than previous times.

Smelled cleaner than previous times.

Parking was good and convenient to NRG stadium.

Parking was good and convenient to NRG stadium.

The amenities they don’t have to keep guest occupied the coffee was always out of order nothing for guest to drink no food the washer & dryer don’t wash good 1 washer doesn’t work housekeeping don’t ask if you need towels or your trash taken out they don’t come & clean rooms the prices to high when it’s no good Amenities here

The amenities they don’t have to keep guest occupied the coffee was always out of order nothing for guest to drink no food the washer & dryer don’t wash good 1 washer doesn’t work housekeeping don’t ask if you need towels or your trash taken out they don’t come & clean rooms the prices to high when it’s no good Amenities here

Hands down the WORST hotel experience of my life! No breakfast provided, other than mini pre-packaged muffins and a pouch of hot chocolate, not even hot water, no coffee. If you want to exchange towels, you need to bring your dirty towels to the front desk between 7 am and 7 pm. If you need toilet paper, you need to go to the front desk to get yourself. Dirty, smelly, terrible customer service. And there seemed to be several strange people living in the hotel, and a crowd always smoking outside the front door. NEVER again will I step anywhere near that place, no matter how convenient it is to NRG>

Hands down the WORST hotel experience of my life! No breakfast provided, other than mini pre-packaged muffins and a pouch of hot chocolate, not even hot water, no coffee. If you want to exchange towels, you need to bring your dirty towels to the front desk between 7 am and 7 pm. If you need toilet paper, you need to go to the front desk to get yourself. Dirty, smelly, terrible customer service. And there seemed to be several strange people living in the hotel, and a crowd always smoking outside the front door. NEVER again will I step anywhere near that place, no matter how convenient it is to NRG>

Lacking maintenance and taps and stuff does not properly shut. Water keeps dripping at night. And poor quality of stuff in room

Lacking maintenance and taps and stuff does not properly shut. Water keeps dripping at night. And poor quality of stuff in room

The room was never ready & the staff at the front desk is rude & unprofessional they canceled my reservation when I arrived to check in without a reason or accommodation

The room was never ready & the staff at the front desk is rude & unprofessional they canceled my reservation when I arrived to check in without a reason or accommodation

No coffee in room or at the grab and go breakfast. Only muffins - no hot water. or bowls for oatmeal. NO blow dryer in room. No hair conditioner. Very drab rooms- won’t stay here again

No coffee in room or at the grab and go breakfast. Only muffins - no hot water. or bowls for oatmeal. NO blow dryer in room. No hair conditioner. Very drab rooms- won’t stay here again

Dirty room, poorly maintained property, no shampoo or body lotion, and the “to-go” breakfast wasn’t ready on time even after we asked—made us late. Would not stay again.

Dirty room, poorly maintained property, no shampoo or body lotion, and the “to-go” breakfast wasn’t ready on time even after we asked—made us late. Would not stay again.

Room smelt like mold, water constantly dripping from shower, pool closed, gym closed, no breakfast, no coffee pot, no comforter on bed just 2 thin sheets. I pray i get a refund.

Room smelt like mold, water constantly dripping from shower, pool closed, gym closed, no breakfast, no coffee pot, no comforter on bed just 2 thin sheets. I pray i get a refund.

Poor condition.

Poor condition.

Yes it was,

Yes it was,

The property required me to pay an additional fee at the property of $3.81, they claimed was for an upgrade which I did not ask for. The room was dirty with human hair on the floor, bathroom, tub and sink. Doors where coming loose on cabinets and no hangers in the closet and no doors on the closet. The curtain would not close together to block out the light from the parking lot. They have smoking table set up next to the front door that you must walk through to enter the property smelling of smoke. The fire alarm went off in the morning only to find out it was a false alarm. The room across the hall was under construction and a mess in the hall that I got to walk through that. Not a place I would recommend to anyone!

The property required me to pay an additional fee at the property of $3.81, they claimed was for an upgrade which I did not ask for. The room was dirty with human hair on the floor, bathroom, tub and sink. Doors where coming loose on cabinets and no hangers in the closet and no doors on the closet. The curtain would not close together to block out the light from the parking lot. They have smoking table set up next to the front door that you must walk through to enter the property smelling of smoke. The fire alarm went off in the morning only to find out it was a false alarm. The room across the hall was under construction and a mess in the hall that I got to walk through that. Not a place I would recommend to anyone!

Yes

Yes

The room was very old. It was very loud and I woke up several times.

The room was very old. It was very loud and I woke up several times.

Staff friendly. Hotel was clean. There was a lot to do in the surrounding area. Would definitely return.

Staff friendly. Hotel was clean. There was a lot to do in the surrounding area. Would definitely return.

Staff was incompi

Staff was incompi

Mejorar la limpieza de los cuartos, en toda mi estancia nunca fueron a limpiar mi cuarto, el desayuno solo café, té, muffins, avena

Mejorar la limpieza de los cuartos, en toda mi estancia nunca fueron a limpiar mi cuarto, el desayuno solo café, té, muffins, avena

room smell bad and cockaraches in the elevator

room smell bad and cockaraches in the elevator

Ya'lll...this hotel is gross. The rooms look nothing like the pictures. I don't have high standards, I just want something that's clean, safe and under $100 a night, but this place looks like nothing has been fully cleaned or renovated since the 70s. The carpet was torn, stained and burned, the walls are scuffed and banged up, everything had kind of a grimy outdated feel. I was scared to touch anything, and literally kept my bag in the fridge as that was the only clean place I could trust. There was this weird pervasive musty smell, and was surprised to see there were no screens or gates on the large sliding 3rd floor windows, as staying in that room for more than a few hours starts to make the idea of throwing yourself out a window seem really appealing.

Ya'lll...this hotel is gross. The rooms look nothing like the pictures. I don't have high standards, I just want something that's clean, safe and under $100 a night, but this place looks like nothing has been fully cleaned or renovated since the 70s. The carpet was torn, stained and burned, the walls are scuffed and banged up, everything had kind of a grimy outdated feel. I was scared to touch anything, and literally kept my bag in the fridge as that was the only clean place I could trust. There was this weird pervasive musty smell, and was surprised to see there were no screens or gates on the large sliding 3rd floor windows, as staying in that room for more than a few hours starts to make the idea of throwing yourself out a window seem really appealing.

DO NOT stay here. The pictures online are a false representation. The rooms are dirty with dust and bugs and old food. The furniture looks like it was found in the side of the road. Rips, stains and holes. My kids couldn’t use the pull out couch it was so nasty. The breakfast was a muffin and packet of oatmeal. I paid 273.00 for this garbage due to an event. I will never stay here again.

DO NOT stay here. The pictures online are a false representation. The rooms are dirty with dust and bugs and old food. The furniture looks like it was found in the side of the road. Rips, stains and holes. My kids couldn’t use the pull out couch it was so nasty. The breakfast was a muffin and packet of oatmeal. I paid 273.00 for this garbage due to an event. I will never stay here again.

Staff

Staff

Yes

Yes

The staff was very nice and helpful.

The staff was very nice and helpful.

Customer service was good. Surrounded by plenty of things to do

Customer service was good. Surrounded by plenty of things to do

Dod mot eat breakfast

Dod mot eat breakfast

Ash was the best. He needs a raise he helped 2 families get situated in the middle of the night

Ash was the best. He needs a raise he helped 2 families get situated in the middle of the night

no breakfast just coffee

no breakfast just coffee

Expedia told us there would be a sofa bed in the room and when we got here they told us there wasn’t one

Expedia told us there would be a sofa bed in the room and when we got here they told us there wasn’t one

Conviance

Conviance

Parking area was very well lighted and clean.

Parking area was very well lighted and clean.

Ok if your trip is for nrg stadium evente and want a affordable hotel this is your hotel .. so close .. walkable… goos food options around.. No breakfast.. just coffe and bread if you wake up earely 😁

Ok if your trip is for nrg stadium evente and want a affordable hotel this is your hotel .. so close .. walkable… goos food options around.. No breakfast.. just coffe and bread if you wake up earely 😁

There were bugs in the room. Hospitality was not that good.

There were bugs in the room. Hospitality was not that good.

Did not got to the pool. Didnt feel safe to be out at dark for anything. The rooms were not updated said theres new owns and about to start renovation on it. Couch beds sucked/broken had to upgrade $. Had to hand flash cause the floater disnt work and seat loose. All furniture nasty and old. Had to change rooms once and didnt feel like it again. Staff are nice. But the advertisement lied. No breakfast but oat meal. And all i smell is weed. Get place for druggies but not familys or a business trip. Oh has a kitchen in there but nothing for you to use.

Did not got to the pool. Didnt feel safe to be out at dark for anything. The rooms were not updated said theres new owns and about to start renovation on it. Couch beds sucked/broken had to upgrade $. Had to hand flash cause the floater disnt work and seat loose. All furniture nasty and old. Had to change rooms once and didnt feel like it again. Staff are nice. But the advertisement lied. No breakfast but oat meal. And all i smell is weed. Get place for druggies but not familys or a business trip. Oh has a kitchen in there but nothing for you to use.

No ice machine, no coffee, contential breakfast was a joke

No ice machine, no coffee, contential breakfast was a joke

The smell in room was horrible

The smell in room was horrible

Loved my stay. Need to have better lighting in the hall way.

Loved my stay. Need to have better lighting in the hall way.

Pitiful management. Obviously , did not offer any kind of compensation. Won’t be back.

Pitiful management. Obviously , did not offer any kind of compensation. Won’t be back.

not good very bad

not good very bad

Bath had no shower head mounted light over shower/tub not working ,leaking faucet in bathroom no sttopper for tub.outlets did not hold plugs No grab and go breakfast because it wasn't ordered on time.

Bath had no shower head mounted light over shower/tub not working ,leaking faucet in bathroom no sttopper for tub.outlets did not hold plugs No grab and go breakfast because it wasn't ordered on time.

The entire experience was great!!!

The entire experience was great!!!

It was just ok. Very pet friendly and by the standards of Extended Stay America, these were just BARELY there. One thing I did take a bit of an issue with were that there were some street people hanging around asking for cigerettes and one even asked if we could get him a room. It seemed like the hotel staff just allowed them to loiter around the lobby and the property in the evening and that was a bit sketchy. The breakfast is instant coffee and muffins. It is passable. The room was fine but a little improvement and slight investment could go a very long way. Again, not bad but there are a few little things like the no loitering in the lobby that could make this place a little bit more appealing.

It was just ok. Very pet friendly and by the standards of Extended Stay America, these were just BARELY there. One thing I did take a bit of an issue with were that there were some street people hanging around asking for cigerettes and one even asked if we could get him a room. It seemed like the hotel staff just allowed them to loiter around the lobby and the property in the evening and that was a bit sketchy. The breakfast is instant coffee and muffins. It is passable. The room was fine but a little improvement and slight investment could go a very long way. Again, not bad but there are a few little things like the no loitering in the lobby that could make this place a little bit more appealing.

It was ok not an excellent experience. Not very friendly, supposed to be non smoking but seems like everyone was smoking inside of the rooms. Fire alarm went on and off for two hours straight, not sure if they were working on it. Great area that has a lot of convenient places walking distance.

It was ok not an excellent experience. Not very friendly, supposed to be non smoking but seems like everyone was smoking inside of the rooms. Fire alarm went on and off for two hours straight, not sure if they were working on it. Great area that has a lot of convenient places walking distance.

Save your money, don’t stay here. The website states it serves breakfast but it does not. The hotel is old and not updated and smelled like marijuana. The worse part is I woke up with several bites on my legs, that really resembled bed bug bites.

Save your money, don’t stay here. The website states it serves breakfast but it does not. The hotel is old and not updated and smelled like marijuana. The worse part is I woke up with several bites on my legs, that really resembled bed bug bites.

Lights did not work properly in the room, found roaches in the bathroom and the pool was not properly cleaned. I would not recommend this location. Stay someplace else.

Lights did not work properly in the room, found roaches in the bathroom and the pool was not properly cleaned. I would not recommend this location. Stay someplace else.

The room was very dirty. The room had roaches and bed was broken.

The room was very dirty. The room had roaches and bed was broken.

Good

Good

Just an overnight stay for me so very sufficient for that purpose. If you’re attending anything at the NRG stadium this is a perfect property. Completely walkable. Walk thru the Holiday Inn lobby across the st and it’s a straight shot to the stadium. Stayed here to see Beyoncé. The water pressure and hot water is perfection at this location. There is a vending machine with drinks and snacks available on the lobby floor. I saw a baby roach in my bathroom but I don’t necessarily blame the property as it was only the one I guess. I’d stay again if attending an event at the NRG stadium in a heartbeat

Just an overnight stay for me so very sufficient for that purpose. If you’re attending anything at the NRG stadium this is a perfect property. Completely walkable. Walk thru the Holiday Inn lobby across the st and it’s a straight shot to the stadium. Stayed here to see Beyoncé. The water pressure and hot water is perfection at this location. There is a vending machine with drinks and snacks available on the lobby floor. I saw a baby roach in my bathroom but I don’t necessarily blame the property as it was only the one I guess. I’d stay again if attending an event at the NRG stadium in a heartbeat

Great stay! Wonderful staff!

Great stay! Wonderful staff!

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Lobby full of guest waiting for rooms to be cleaned. The whole building smelled terrible.

Lobby full of guest waiting for rooms to be cleaned. The whole building smelled terrible.

Elevator out, towels spread in the entrance and dogs loud, loud loud. Called to get a change. The man was rude and said a $50 credit was all he could do.Very disappointed. I wont be back.

Elevator out, towels spread in the entrance and dogs loud, loud loud. Called to get a change. The man was rude and said a $50 credit was all he could do.Very disappointed. I wont be back.

Was told when we got there elevator was broken. Room was a little stuffy. Moved sofa to see tv better and it was very dirty underneath. Shower didn't throw out enough water and rub made a creaking sounds every time you moved.

Was told when we got there elevator was broken. Room was a little stuffy. Moved sofa to see tv better and it was very dirty underneath. Shower didn't throw out enough water and rub made a creaking sounds every time you moved.

was terrified disgusting room with blood s stains on the curtains the couch is all stained up and the bed sheets were stained, and it smelled like cigarettes really bad and there was a guest next-door with children, screaming at his kid sounded like he was beating his children

was terrified disgusting room with blood s stains on the curtains the couch is all stained up and the bed sheets were stained, and it smelled like cigarettes really bad and there was a guest next-door with children, screaming at his kid sounded like he was beating his children

Lock on door did not work and

Lock on door did not work and

They advertise a complimentary breakfast, but during my stay, they never served breakfast, and the excuse was always that the truck had not arrived. The hallways were filthy; they need to vacuum these carpets.

They advertise a complimentary breakfast, but during my stay, they never served breakfast, and the excuse was always that the truck had not arrived. The hallways were filthy; they need to vacuum these carpets.

The hotel and room were very clean.

The hotel and room were very clean.

The room was fine for me, it was cheap and right next to the NRG. It looked like a lot of homeless people hang out in the parking lot. Even the hotel across the street had a gated parking lot. The room thermostat was a fake thermostat and the buttons didn't do anything. I guess the temperature was controlled somewhere else? Not sure. The bathtub faucet was leaking and had to listen to that all night. The elevator was broken and even with my bad back and torn ACL, I had to climb a flight of stairs because they couldn't pute.on.thw ground floor. Would I stay here again? Maybe by myself but definitely not if my wife is coming with me.

The room was fine for me, it was cheap and right next to the NRG. It looked like a lot of homeless people hang out in the parking lot. Even the hotel across the street had a gated parking lot. The room thermostat was a fake thermostat and the buttons didn't do anything. I guess the temperature was controlled somewhere else? Not sure. The bathtub faucet was leaking and had to listen to that all night. The elevator was broken and even with my bad back and torn ACL, I had to climb a flight of stairs because they couldn't pute.on.thw ground floor. Would I stay here again? Maybe by myself but definitely not if my wife is coming with me.

Good location . My room light bulb was out and dining table was broken ,toilet was leaking,dresser was broken,toilets cabinets door was broken. I was business trip and no time to deal with all these stuff and last minute they called to me elevator was out of service. We got second floor so need to use stair. Staff are nice but not helpful to fix or change room. I won’t go back there .

Its an older hotel, in need of upgrades. Safe quiet area. It was worth the short stay. Elevator was not working but front desk person took our bags upstairs. My elderly mother was with me. Customer service was good. Will stay again.

Definitely not what I expected.

The place is run down, the elevator was out of service my room was on the third floor. The furniture in the room leaves alot to be desired old and awful. Drawers were broken floor was very sticky the kitchen just awful.

The checking in wasnt a problem at very quick and very friendly. Room was roomy and quiet. The checkout time was the actual check out.

The pull out mattress had dried up blood, the older lady at front desk always looked as if she had an attitude. The walls are thin you could hear people walking … They give you half used tissue and barely give you any towels

Although breakfast was advertised as included they never had any. On the 4th day they didnt even put out coffee.

Anything that can go wrong with a room. This was the place of failure. I’m disgusted with the owner of this property

Location is good

The room was nice and so were the employees. My only problem is the rates went up instead of staying the same or going down. I went from paying $86 a day to $135 a day . Which is the reason why I’m checking out

Ac didn’t work, elevator was out annd we were in the third floor, advertised breakfast was a hot water tank and oatmeal packets with instant coffee powder, hallways smelled so badly of marijuana and there was no ice machine. It was terrible.

The property smelled cigarettes. Felt very shady and dark area. Breakfast was just coffee and muffin. No much lighting in the room.

The employees were great, but the elevator didn’t work. I was on the 3rd floor and it was a lot having to go up and down the stairs so much. Other than that, it was great!

If you like roaches you will love it. Can walk the stairs? The elevators out of order.

Ease with check in. I require rest, at end of day… That is what I received. Did, truly, appreciate muffins and breakfast bars. My hope is to stay there, again. Thank you. :) Sincerely, Gregory A. Prante Sr.

Great customer service

Dirty, disgusting and ghetto. Rude, loud and obnoxious people who like to harass you stay around here. There were stains on the bed and carpet, mold, the toilet kept getting clogged after just using a little toilet paper, and worst of all roach infested. I seen 6 since I was there. Find a better place

Took over an hour to check in. Elevator broken and we were on the 3rd floor.

Very outdated, room was dirty from previous occupant's

Staff is friendly. We stay once a month. It is an older renovated hotel but worth the stay for the price.

Everything was OK, except for the fact that the elevator was not working

First room terrible leak from the ceiling. 2nd room was never cleaned throughout 4 week stay - repeatedly requested.

The staff was amazing. They were very communicative upfront with the elevator, not working, tried their to ensure that my physical needs were adhered to by not needing a higher level floor. however, when I got into the room, there was mold underneath the sink, trash and the trash cans and stains on the floor. I ended up getting an asthma attack and they gave me another room which was in similar conditions and it was just decided that we were going to not stay at this hotel.

Amazing atmosphere

The room I got at first the air conditioner didn’t work . It had a bad smell like mildew .

Every thing else was supper.

We did do early check in but if rooms are not clean tell guests to wait.

The elevator was not working and had to walk up to 3 floors and had a bad back and knees

Awesome

This is a very, very rundown property. I usually can deal with that but it wasn't very clean either. The kitchen had nothing (dishes, cups) not even a plastic or paper cup. The unacceptable problem was lack of water. I understand hot water sometimes get used up, and the flow from the shower isn't always great. The kitchen and bath sink knob didn't even allow to select for hot. The shower provided nothing but ice water even through the knob turned. I attempted again early in the morning. All three knobs were loose and probably ready to fall off. No coffee available at breakfast, only got water and tea bags, cocoa mix, muffins and nutrigrain bars. I don't really care about food but need coffee. Many of the hotels in the MD Anderson area aren't the greatest but this is the worst off all of them (I've stayed in most in the past 5 years). The only good thing I can say is the gentleman that checked me in was friendly and professional.

It’s had roaches and it’s look real old

spacious, broken furniture

Other guest keep. Me up most of the night with loud talking and the room above me the guest sounded like they rearranged the furniture all night

It was a good stay for the time we needed to be in Houston

At night I saw roaches on the wall.

The room was clean everything was good

Customer Service was terrible no Front Desk was available for over 30mins the room had broken heater, lights and toilet ran all night. The room phone didn’t work and front desk was unavailable so couldn’t report until next morning

Bathroom light did not work, staff made no effort to fix ot and i was told there was no other room. Never found the remote for the TV, smoke detector disconnected and laying on the AC, room smells like someone had been smoking. There was no breakfast, only cold water for instant coffee or tea and granola bars

Terribly disgusting rooms. Stains all over the bed sheets and pillows. The pull out couch was disgusting. I checked out the same night I checked in. Got to the room around 7 p.m. and left at 11 p.m.

The rooms did not match any of the pictures. We found bugs in the room and the floors had obviously not been cleaned in a while. When you sat down on the bed or moved on the bed it squeaked. The shower was so gross my wife refused to shower for the three days we were there. We expected basic silverware and cups in the room… one small plastic cup was provided and nothing else. There were obvious illicit drug deals happening in the parking lot. The entire hotel smelled of burning marijuana. I would never recommend this hotel to any one and will not stay again

No hassle just smooth transition. The guy at the desk was super nice. Room was clean and the area was very convenient

It smelled really bad and was dirty. Staff was very nice though

Only stayed for an hour, the room was smelly, bed sheets were dirty and the room had bugs, do not recommend.

After a slow start(counter person help g other staff) the experience was really nice. The person at the counter was professional and got me checked in quickly. My room was nice, clean, lots of space. Really nice stay!

There was no shuttle that was in the description of the property. There were no pots, pans, dishes or utensils in the kitchen. The kitchen therefore was useless. However , the room was clean and very roomy. And the beds were comfortable. The tv was very small for the size of the room.

Ms.Tonya and Ms. Pam were great host, I enjoyed my stay there. Anything I needed the staff was there to help and were very kind! Also Khalil was also a great help!

Very good

The room needed some work but my stay was quiet. The breakfast was essentially nothing. Coffee that was out and a packaged muffin or Nutrigrain bar.

Garbage in the hallways, free "breakfast" nothing but bad coffee, breakfast bars.

When Customers pay they would like clean blankets and no roaches everywhere

Great is all I have to say

It’s a low cost hotel, so I should not complain too much. However, this hotel does not quite meet the minimum requirement that is cleanness.

My friends and I traveled to Houston for a football game and picked this hotel because its within a 5 minute walk to the stadium. That's the only good part of the hotel. The room was somewhat clean however, the there was only a few squares of toilet paper left on the roll. The toilet paper holder was close to falling off the side of the vanity. My son and his friend wanted to go to the pool since it was locked with chain and padlocked. It also clearly hadn't been cleaned in a long time. They offer breakfast but it's only small packaged muffins and granola bars. Also, other than the stadium, there's nothing around the hotel worth doing. No bar-b-q places, no breweries or bars.

Hall ways were extremely dirty. The room toilet paper holder was about to fall off. Expedia advertised this hotel with breakfast included, however, hotel does not offer breakfast.

It may be a little older ws didnt have bugs or roaches. It is a little.outdated but we ws comfortable.

Horrible place. There was a strong smell of pot in hall way that also entered the room and gave me bad headache. The room also had some weird smell and spotted some roches in the bathroom. Had to check out 3 mights earlier due to headaches.

Good and straight forward. No problems at all!

Great

Super dirty smelled really bad the hall way

There was lots of construction on the street in front of the hotel

This property was under renovation, which was not in the listing, and unfortunately I paid for my room before i saw it. I arrived late and they did not have another room to offer me for my 5 night stay so I asked to have it cleaned the next day. When I returned in the evening it had not been done so I borrowed supplies and the vaccuum and did it myself. The advertised pool was also not available which was disappointing. It was very close to where I had to be each day and front desk person Kahlil was extremely hospitable.

Room seemed clean. But had carpet dryer on floor and blue used towels on dining table. Didnt even remove..

The building was too old , bathroom unstable, floor was dirty

My friends and I flew in for a concert stay. We were able to get an early check-in by 1pm which was appreciated. However, that night is when the issues began. We left for dinner that evening and while we were gone the hotel property staff was selling parking spots in the hotel for $20 to random people looking for parking for the event. When we returned there was no parking spots because all spaces were sold to NON-HOTEL GUESTS!!!! Guests of the hotel had absolutely no where to park. Also during the stay we noticed the cleanliness of the room was not up to par due to pills and bags found under the bed. I will say the hotel itself was in a convenient area and the deluxe room we stayed in was accommodating for our party of 3, especially for the price.

Unclean smelled bad. AC not working properly and leaking water. Carpet wet.

The staff was super friendly, courteous and helpful. Loved talking to them. Unfortunately we stayed after they endured some damages from hurricane beryl. The room was not well lit and very outdated. The sofa bed’s mattress was old and uncomfortable. Also the top lock was broken on our door so we felt it necessary to put a chair up against the door. Overall it was ok for a one night stay.

The property is old and in disrepair. The night staff was friendly, but could not check us in properly. The weekend staff could not refund the proper amount and had to wait for the manager the next business day. The front lobby smelled and the flooring was removed and has not been reinstalled. The exterior of the property was not maintained, as the grass was knee-high and still had debris from the hurricane. The room itself was OK, but had a dirty dish rag at the sink and clothing under the bed that was not ours. There was a terrible fight on the second floor between between a couple of the guess and kept us up for hours.

not so bad for 1 night standing, people smoking weed everyday next to the main access, rooms and hallways smell wet or humid