Econo Lodge Inn & Suites Houston Willowbrook
About Econo Lodge Inn & Suites Houston Willowbrook
Located 15 miles from CityCentre, Econo Lodge Inn & Suites Houston Willowbrook offers 5-star accommodations in Houston and has a fitness center, a garden and a shared lounge. Among the facilities at this property are room service and a 24-hour front desk, along with free WiFi throughout the property. The hotel features family rooms. Some rooms also offer a kitchenette with a fridge, a microwave and a minibar. A business center and vending machines with snacks and drinks are available on site at the hotel. Memorial Park is 19 miles from Econo Lodge Inn & Suites Houston Willowbrook, while Houston Arboretum and Nature Center is 19 miles from the property. George Bush Intercontinental Airport is 18 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- In-room refrigerator
- In-room microwave
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
Reviews
The hotel generally receives positive reviews for its cleanliness, comfortable beds, and friendly staff. However, there are some consistent complaints about poor water pressure, breakfast quality, and noise from outside or other guests.
- Cleanliness
- Comfortable beds
- Poor water pressure
- Breakfast quality
- 5/5
Exceptional
- 0.5/5
Bad
- 5/5
The gentleman at the check--in (Sat April 11, 2026) was very polite and professional. Very pleasant conversation about where to eat close by. He gave me suggestions and diretions.
- 1/5
Room was rundown walls and doors were dirty. Towels look dirty with black stains. The lobby smelled like cat pee, and the bed was absolutely horrible and lumpy.
- 5/5
Clean room
- 5/5
Clean room
- 0.5/5
Bad
- 5/5
Exceptional
- 1/5
Only thing good about this motel is that they have a gym, other than that it feels and smells disgusting. I was uncomfortable my entire stay here, I’ll never come back
- 1/5
Only thing good about this motel is that they have a gym, other than that it feels and smells disgusting. I was uncomfortable my entire stay here, I’ll never come back
- 5/5
Exceptional
- 4.5/5
the curtins let too much light in from outsids around the curtin edge
- 4.5/5
the curtins let too much light in from outsids around the curtin edge
- 3.5/5
Good
- 4/5
Everything went well except the tv needed to fixed. But the front desk took care of it.
- 4/5
Everything went well except the tv needed to fixed. But the front desk took care of it.
- 3/5
The room was okay. The sink water pressure in the bathroom was horrible and the room was super hot until I turned on the a/c. It cooled off in about 30 minutes. The customer service was good.
- 3/5
The room was okay. The sink water pressure in the bathroom was horrible and the room was super hot until I turned on the a/c. It cooled off in about 30 minutes. The customer service was good.
- 3.5/5
Good
- 5/5
Good
- 5/5
Good
- 5/5
It’s a great place to stay. It’s located in a place where it is convenient yet quiet
- 5/5
It’s a great place to stay. It’s located in a place where it is convenient yet quiet
- 5/5
very nice and clean i will choose it again
- 5/5
very nice and clean i will choose it again
- 5/5
It was clean, didn't smell like smoke and the bed was amazing
- 5/5
It was clean, didn't smell like smoke and the bed was amazing
- 5/5
great place
- 5/5
great place
- 4/5
The gentleman at the front desk was exceptional! I had an issue with the TV and he fixed it immediately.
- 4/5
The gentleman at the front desk was exceptional! I had an issue with the TV and he fixed it immediately.
- 0.5/5
Bad
- 2.5/5
The man at the front desk was nice. Once we got in the room it wasn't bad. We enjoyed the hot tub. The blankets had cigarette holes in them. Instead of changing them, the cleaning staff left them on the bed. I had to go to the front and ask for a new one. Then there was glue all over multiple services. I told the guy at the desk, and he said Don't worry about it and that he had tried to scrape it off with no avail. The pics of this place are definitely edited. It looks like a sketchy place. The breakfast consisted of six powdered donuts from the little pack, some cereal, and a waffle maker. So, needless to say, we went to Sonic for breakfast.
- 2.5/5
The man at the front desk was nice. Once we got in the room it wasn't bad. We enjoyed the hot tub. The blankets had cigarette holes in them. Instead of changing them, the cleaning staff left them on the bed. I had to go to the front and ask for a new one. Then there was glue all over multiple services. I told the guy at the desk, and he said Don't worry about it and that he had tried to scrape it off with no avail. The pics of this place are definitely edited. It looks like a sketchy place. The breakfast consisted of six powdered donuts from the little pack, some cereal, and a waffle maker. So, needless to say, we went to Sonic for breakfast.
- 5/5
Great group of people here who are always looking for ways to make your stay more memorable and enjoyable.
- 5/5
Great group of people here who are always looking for ways to make your stay more memorable and enjoyable.
- 5/5
Good
- 5/5
Good
- 1/5
Horrible staff
- 1/5
Horrible staff
- 1/5
Roaches in the room small and big never got out refund after leaving
- 1/5
Roaches in the room small and big never got out refund after leaving
- 5/5
Exceptional
- 5/5
Exceptionally clean and well-run property.
- 5/5
Exceptionally clean and well-run property.
- 5/5
Staff is always courteous
- 5/5
Staff is always courteous
- 4/5
It’s clean and convenient, mostly construction crews staying here.
- 4/5
It’s clean and convenient, mostly construction crews staying here.
- 5/5
Welcoming
- 5/5
Welcoming
- 5/5
Staff very friendly and helpful
- 5/5
Staff very friendly and helpful
- 5/5
Friendliness of others
- 5/5
Friendliness of others
- 5/5
a little some for breakfast, everything was closed by nothing
- 5/5
a little some for breakfast, everything was closed by nothing
- 5/5
The efforts of the staff are clearly visible in the presentation and maintaining of the property.
- 5/5
The efforts of the staff are clearly visible in the presentation and maintaining of the property.
- 5/5
Easy access to property. Convenient to highway. In area convenient to restaurants and other basic facilities.
- 5/5
Easy access to property. Convenient to highway. In area convenient to restaurants and other basic facilities.
- 5/5
Its an affordable stay and conveniently located.
- 5/5
Its an affordable stay and conveniently located.
- 1/5
Room resembled a refugee shelter with lumpy pillows & worn ,thin , faded blue blankets,it smelled like a 20 yr old ash tray . I booked a king but got 2 full beds instead. The bathroom door appeared to have been kicked in at the bottom . It was nasty!
- 1/5
HORRIBLE! And I’ll never book with hotels.com again. I found roaches all over my room when I checked it before I took my kids in, it also smelled like pee BAD. Went to the front desk and he said okay I’ll just cancel you can go somewhere else. I reached out to hotels.com and they said no refund because the motel won’t respond to them. I had to find a new hotel at 2am with 3 kids. Nuts!!!
- 1/5
HORRIBLE! And I’ll never book with hotels.com again. I found roaches all over my room when I checked it before I took my kids in, it also smelled like pee BAD. Went to the front desk and he said okay I’ll just cancel you can go somewhere else. I reached out to hotels.com and they said no refund because the motel won’t respond to them. I had to find a new hotel at 2am with 3 kids. Nuts!!!
- 5/5
Thank you so much for everything.
- 5/5
Thank you so much for everything.
- 4.5/5
Nothing
- 4.5/5
Clean and it was quiet Nothing
- 5/5
D
- 5/5
D
- 4/5
My solution is a solar powered generator. Low noise, useful during storm season, no gas, and scalability. Thank you for your time
- 4/5
My solution is a solar powered generator. Low noise, useful during storm season, no gas, and scalability. Thank you for your time
- 0.5/5
I booked a room I arrived the man changed the price raised it 50$.. I paid in booking.com apparently they don't pay enough
- 3.5/5
Very poor WiFi, low water pressure but at least water was hot.
- 5/5
Great location and staff
- 5/5
Great location and staff
- 4/5
The beds are not that comfortable unfortunately but everything else was on point
- 4/5
The beds are not that comfortable unfortunately but everything else was on point
- 5/5
The gentleman at the front desk is very professional and attentive
- 5/5
Clean and good value. Staff was very nice.
- 5/5
Clean and good value. Staff was very nice.
- 4/5
Room was nice did seem like the room had certain water damages and black mold around the tub. But it was a clean room other than the weird smell coming from the a.c. The hot water also did not get that hot. I ran my water with just the hot water on. Compared to water I stayed at the night before the place was nice
- 4/5
Room was nice did seem like the room had certain water damages and black mold around the tub. But it was a clean room other than the weird smell coming from the a.c. The hot water also did not get that hot. I ran my water with just the hot water on. Compared to water I stayed at the night before the place was nice
- 5/5
Location Nothing was bad
- 2.5/5
Nice room The breakfast wasn't avaliable at 6AM. Outside my room was a girl smoking pod at 6AM.
- 5/5
Clean rooms, friendly staff, excellent value.
- 1/5
The bed smelled like pee and they put several sheets on the bed to cover up the smell. I didn’t notice it until I got in the bed and I let the manager on duty about after i checked out due to it being late.
- 1/5
The bed smelled like pee and they put several sheets on the bed to cover up the smell. I didn’t notice it until I got in the bed and I let the manager on duty about after i checked out due to it being late.
- 5/5
Excellent place... All it's okay
- 2/5
Not clean!!
- 5/5
Very nice staff...and rooms are super clea n!!!
- 5/5
Very nice staff...and rooms are super clea n!!!
- 5/5
Amazing!!!
- 5/5
Amazing!!!
- 5/5
Very nice hotel
- 5/5
Very nice hotel
- 2/5
The property is ran down. My bed sheets had bleach marks, furniture was completely chipped and wobbles. Stains absolutely everywhere. Even had hair on my towels from previous guest. It’s not a vacation home but could use some updates
- 2/5
The property is ran down. My bed sheets had bleach marks, furniture was completely chipped and wobbles. Stains absolutely everywhere. Even had hair on my towels from previous guest. It’s not a vacation home but could use some updates
- 5/5
The staff was nice, the room was clean, perfect location.
- 3.5/5
Location People smoking marijuana right by the rooms
- 5/5
Friendliness Price Everything was exceptional Nothing
- 3/5
We could reach everywhere we want to visit in short time. Room was clean. Hotel seems to be renovated. Breakfast wasn't diverse. Our reserved room wasn't empty when we arrive. We are offered a different room. They said it's booking.com 's mistake, they overbooked.
- 4/5
Enjoyed our stay.
- 4/5
Enjoyed our stay.
- 2/5
Bathroom was very hot despite AC working fine in room, towels were dirty and very old, shower had poor flow of water, and tv remote control did not work. One of night light was not working either. Bed sheets had hairs which did not belong to us. We paid ~ $140 for the night (due to hotels taking advantage of people not having power in the area); I would not have paid more than $50 (pushing it) on a normal day. All other hotels were completely full around us and we needed a place to stay before our flight the next morning. I do not recommend this place at all.
- 2/5
Bathroom was very hot despite AC working fine in room, towels were dirty and very old, shower had poor flow of water, and tv remote control did not work. One of night light was not working either. Bed sheets had hairs which did not belong to us. We paid ~ $140 for the night (due to hotels taking advantage of people not having power in the area); I would not have paid more than $50 (pushing it) on a normal day. All other hotels were completely full around us and we needed a place to stay before our flight the next morning. I do not recommend this place at all.
- 1/5
It's a terrible place; stay away. I don't know why it ranks so high.
- 1/5
It's a terrible place; stay away. I don't know why it ranks so high.
- 4/5
Management was attentive to the small issue we had with the television and WiFi. There were some guys who kept hanging around the stairs smoking "blunts." That's not too inviting. There were also some children who were using the walkway as their personal playground. But, that's not necessarily management's fault.
- 5/5
Lady in the front office was very pleasant and professional
- 5/5
Lady in the front office was very pleasant and professional
- 4.5/5
Easy to find, close to needed area; couldn’t have made a better choice Housekeeping walking into your room
- 5/5
nice experience. thnx to everyone
- 5/5
nice experience. thnx to everyone
- 1/5
My truck was damaged totally srached up with a knife and management could see any thing on the camera and the truck should be on there cameras
- 1/5
My truck was damaged totally srached up with a knife and management could see any thing on the camera and the truck should be on there cameras
- 5/5
Amazing host she was great
- 5/5
Amazing host she was great
- 4/5
It was very quite and clean
- 4/5
It was very quite and clean
- 5/5
I am all about reading reviews and let me say I’m glad people have reviewed this place. Beds were comfy, and the room while minimal was extremely clean and smelled good. Water was nice and hot and good pressure. Front desk was friendly. Roku tv with live tv was great. Not overly noisy considering it is right off 249. I had nothing bad to say about this place. Will definitely make this my go to when in this area! Thank you for a great stay Econolodge!!!!
- 5/5
I am all about reading reviews and let me say I’m glad people have reviewed this place. Beds were comfy, and the room while minimal was extremely clean and smelled good. Water was nice and hot and good pressure. Front desk was friendly. Roku tv with live tv was great. Not overly noisy considering it is right off 249. I had nothing bad to say about this place. Will definitely make this my go to when in this area! Thank you for a great stay Econolodge!!!!
- 5/5
It was great and relaxing
- 5/5
It was great and relaxing
- 4/5
Pretty good area, easy access to 249 and close to entertainment and dining options.
- 4/5
Pretty good area, easy access to 249 and close to entertainment and dining options.
- 5/5
I lost my home in a fire and I’ve been struggling with finding a comfortable place to stay for me and my family . This place is SO clean , the beds are comfortable, and the front desk person was very nice and check in was very quick. This morning I ordered another night and the woman at the front desk was such a sweetheart . You never know what someone is going through and this place was a breath of fresh air .
- 5/5
I lost my home in a fire and I’ve been struggling with finding a comfortable place to stay for me and my family . This place is SO clean , the beds are comfortable, and the front desk person was very nice and check in was very quick. This morning I ordered another night and the woman at the front desk was such a sweetheart . You never know what someone is going through and this place was a breath of fresh air .
- 3/5
Rooms are clean. Beds are comfortable enough. Bedding leaves something to be desired. Sheets are obviously the cheapest they could buy and one small, very thin "blanket." Bath towels are sized for Hobbits. If you're there on a Friday or Saturday and are bothered by outside noise, take ear plugs. It sits on a busy corner, and people seem to love hearing their loud car/motorcycle pipes echoing as they go under the overpass at that corner. The young lady who checked us in was quite friendly. The rest of the staff.....not so much. The breakfast selection was poor. The cereal was so old that it was all stuck together in the dispenser. My wife was unable to get enough waffle batter to even make a full waffle. They also had a few packaged off brand pastries and juice. At the price paid, I don't expect a 5 star breakfast buffet, but would it kill you to put out some fruit or maybe a boiled egg? Oh! By the way, you must eat in the designated area. No grab and go or taking it back to your room lest you be chased down and verbally berated by staff. To summarize, you get what you pay for. I thought I found a deal based on previous reviews. I will not stay there again.
- 3/5
Rooms are clean. Beds are comfortable enough. Bedding leaves something to be desired. Sheets are obviously the cheapest they could buy and one small, very thin "blanket." Bath towels are sized for Hobbits. If you're there on a Friday or Saturday and are bothered by outside noise, take ear plugs. It sits on a busy corner, and people seem to love hearing their loud car/motorcycle pipes echoing as they go under the overpass at that corner. The young lady who checked us in was quite friendly. The rest of the staff.....not so much. The breakfast selection was poor. The cereal was so old that it was all stuck together in the dispenser. My wife was unable to get enough waffle batter to even make a full waffle. They also had a few packaged off brand pastries and juice. At the price paid, I don't expect a 5 star breakfast buffet, but would it kill you to put out some fruit or maybe a boiled egg? Oh! By the way, you must eat in the designated area. No grab and go or taking it back to your room lest you be chased down and verbally berated by staff. To summarize, you get what you pay for. I thought I found a deal based on previous reviews. I will not stay there again.
- 2/5
Disrepair mostly, the bathroom sink water barely flowed the toilet seat was loose there was a large gap beneath the door, there was however a very large screen television and the channel selection was quite impressive.
- 2/5
Disrepair mostly, the bathroom sink water barely flowed the toilet seat was loose there was a large gap beneath the door, there was however a very large screen television and the channel selection was quite impressive.
- 5/5
- 5/5
- 5/5
I have absolutely no complaints 👌
- 5/5
I have absolutely no complaints 👌
- 5/5
Don't like the fact that I can't have my dog with me
- 5/5
Don't like the fact that I can't have my dog with me
- 5/5
It's quite and the staff is great
- 5/5
It's quite and the staff is great
- 5/5
Clean
- 5/5
Clean
- 1/5
By ADA rules. No one is allowed to ask for certification. You may only ask 2 questions. 1. Is this a service dog 2. What is the service dogs task. I take it they do not allow any dogs and will break any rule or law to keep you from staying there.
- 1/5
By ADA rules. No one is allowed to ask for certification. You may only ask 2 questions. 1. Is this a service dog 2. What is the service dogs task. I take it they do not allow any dogs and will break any rule or law to keep you from staying there.
- 4/5
I was told yes, no mention of any deposit Walking my dog in the evening was chased down by the employee saying we had to pay a $35 deposit, then asked if we had cash. Seemed a little shady to be asking for cash!
- 4/5
I was told yes, no mention of any deposit Walking my dog in the evening was chased down by the employee saying we had to pay a $35 deposit, then asked if we had cash. Seemed a little shady to be asking for cash!
- 5/5
Everyone was friendly and helpful.
- 5/5
Everyone was friendly and helpful.
- 4/5
Check in was easy and the young man at the front desk was kind and funny. The room smelled of bleach. The remote was missing the battery cover. The room was clean, but was located beside the ice machine so we heard people there several times. The air conditioner was quiet, but the sirens we heard were annoying.
- 4/5
Check in was easy and the young man at the front desk was kind and funny. The room smelled of bleach. The remote was missing the battery cover. The room was clean, but was located beside the ice machine so we heard people there several times. The air conditioner was quiet, but the sirens we heard were annoying.
- 1/5
I had to scramble to find another location ASAP which wasn’t easy at all! Never will recommend your hotel or stay at any of your locations anywhere!!!!!!!!
- 1/5
I had to scramble to find another location ASAP which wasn’t easy at all! Never will recommend your hotel or stay at any of your locations anywhere!!!!!!!!
- 4/5
This property was very clean but the remote was pretty messed up and the light behind the mirror went out. Otherwise we were very happy with our stay.
- 4/5
This property was very clean but the remote was pretty messed up and the light behind the mirror went out. Otherwise we were very happy with our stay.
- 5/5
The hotel room was clean. The property was clean and looks brand new. Definitely quiet and i had no issues at all.
- 5/5
The hotel room was clean. The property was clean and looks brand new. Definitely quiet and i had no issues at all.
- 5/5
Fairy quiet Problem with computer system, stating that I was a 2hr reservation!? (That's gross) I was 2 day reservations. How I found this out was a man came into my room to see if I was checked out already 😱 He was apologetic.
- 5/5
Fairy quiet Problem with computer system, stating that I was a 2hr reservation!? (That's gross) I was 2 day reservations. How I found this out was a man came into my room to see if I was checked out already 😱 He was apologetic.
- 5/5
N
- 5/5
N
- 5/5
I was pleasantly surprised. The site is extremely clean. The staff was helpful, friendly, and professional. Quiet and cozy. A great place for a getaway. Family friendly. The reviews don’t lie. I highly recommend this location.
- 5/5
I was pleasantly surprised. The site is extremely clean. The staff was helpful, friendly, and professional. Quiet and cozy. A great place for a getaway. Family friendly. The reviews don’t lie. I highly recommend this location.
- 1/5
The room was not completely clean when we checked in. The trash had not been taken out and the sink had not been wiped. We took out the trash and wiped up the sink. I reported this to the office and asked for hand towels. They apologized and the room was cleaned daily the rest of our stay. When I received my credit card statement there was an extra $200 charge. I called and was told we had taken the microwave. There was no microwave in the room when we checked in. I did not report this as I did not notice there was no microwave right away and we did not need to use a microwave during our stay. So far the hotel has not reimbursed us for the errant charge.
- 1/5
The room was not completely clean when we checked in. The trash had not been taken out and the sink had not been wiped. We took out the trash and wiped up the sink. I reported this to the office and asked for hand towels. They apologized and the room was cleaned daily the rest of our stay. When I received my credit card statement there was an extra $200 charge. I called and was told we had taken the microwave. There was no microwave in the room when we checked in. I did not report this as I did not notice there was no microwave right away and we did not need to use a microwave during our stay. So far the hotel has not reimbursed us for the errant charge.
- 5/5
The only thing I didn’t like was when I got there at night around 10:30 pm, there was no parking. So I parked on the side, which looked like a parking spot just so I can get off and ask if there was additional parking. Before I could get inside to the check in desk, 2 young men come walking towards me from the side of the hotel. (Not the check in office) asking if I was staying with them, if I needed a room or if I was staying with someone already. They were not wearing a uniform or badge so I immediately thought there were just random men. I asked twice if they worked there and they didn’t answer my question. I kept answering “no” to all their questions but they never stopped waking towards me. As a woman, yes, I got completely scared and immediately walked back to my vehicle to get my husband. Husband could tell I was scared so he jumped out of my vehicle and I let him know what was going on. The young men never said they worked there nor were they wearing anything that seemed like they were working. Both were wearing basketball shorts and a tshirt. I asked them again if they were employees and finally they said yes and let us know where to park because where I had parked was a spot “only for the owners”.
- 5/5
The only thing I didn’t like was when I got there at night around 10:30 pm, there was no parking. So I parked on the side, which looked like a parking spot just so I can get off and ask if there was additional parking. Before I could get inside to the check in desk, 2 young men come walking towards me from the side of the hotel. (Not the check in office) asking if I was staying with them, if I needed a room or if I was staying with someone already. They were not wearing a uniform or badge so I immediately thought there were just random men. I asked twice if they worked there and they didn’t answer my question. I kept answering “no” to all their questions but they never stopped waking towards me. As a woman, yes, I got completely scared and immediately walked back to my vehicle to get my husband. Husband could tell I was scared so he jumped out of my vehicle and I let him know what was going on. The young men never said they worked there nor were they wearing anything that seemed like they were working. Both were wearing basketball shorts and a tshirt. I asked them again if they were employees and finally they said yes and let us know where to park because where I had parked was a spot “only for the owners”.
- 3/5
For a handicap room, the shower didn't have any seating, only grab bars. Also the shower heads had very little water pressure. The overall smell of the room was musty, not pleasant at all.
- 3/5
For a handicap room, the shower didn't have any seating, only grab bars. Also the shower heads had very little water pressure. The overall smell of the room was musty, not pleasant at all.
- 4/5
The hotel room was pleasantly very clean. We arrived fairly late and only stayed one night so can't really say anything about the surrounding areas. Kudos to Ceasar who was working the front desk. He went above and beyond when he actually came outside to check on us when we were unloading and offered to carry our belongings into the room! This is not meant to be a five star hotel so there aren't many amenities per se. In the room there is a clean fridge, microwave, coffee maker, and decent size TV. The ice machine/vending area is in an enclosed area so one does not have to stand in the elements to use it. If you are just needing a decent basic hotel to lay your head for a night or two I would not hesitate staying here.
- 4/5
The hotel room was pleasantly very clean. We arrived fairly late and only stayed one night so can't really say anything about the surrounding areas. Kudos to Ceasar who was working the front desk. He went above and beyond when he actually came outside to check on us when we were unloading and offered to carry our belongings into the room! This is not meant to be a five star hotel so there aren't many amenities per se. In the room there is a clean fridge, microwave, coffee maker, and decent size TV. The ice machine/vending area is in an enclosed area so one does not have to stand in the elements to use it. If you are just needing a decent basic hotel to lay your head for a night or two I would not hesitate staying here.
- 5/5
The property was very clean and quiet check in was so easy
- 5/5
The property was very clean and quiet check in was so easy
- 5/5
Very clean and comfortable for the price for a quick trip. The Housekeepers are Awesome, and I totally appreciate that, it makes your short weekend stay worth it.
- 5/5
Very clean and comfortable for the price for a quick trip. The Housekeepers are Awesome, and I totally appreciate that, it makes your short weekend stay worth it.
- 3/5
This property is much cleaner than most, my amenities weren’t the best as they didn’t function as they should and my sheets on the bed had more than enough obvious stains on the sheet and should not have been used for guest.
- 3/5
This property is much cleaner than most, my amenities weren’t the best as they didn’t function as they should and my sheets on the bed had more than enough obvious stains on the sheet and should not have been used for guest.
- 5/5
Very friendly staff. Very nice & comfortable room. Very reasonable price. We will definitely stay here again when we return to the area.
- 5/5
Very friendly staff. Very nice & comfortable room. Very reasonable price. We will definitely stay here again when we return to the area.
- 4/5
Nice staff, easy checkin, and great location
- 4/5
Nice staff, easy checkin, and great location
- 5/5
I might not have given such a good review if it hadn't been for the wonderful service I got from the general manager, Ripal. He was very pleasant and professional, especially in dealing with a relatively small complaint I had after arriving to discover that the "efficiency unit with full kitchen" that had been described as an upgrade in the listing of rooms available, indeed had a full kitchen, but it had no pots, pans, utensils provided, or anything else to cook or clean up with. When I brought this to Ripal's attention, he said that such units are usually taken by people staying for longer periods who came with their own cooking equipment. He apologized however, and gave us the lower rate for a regular unit without an efficiency, but said he didn't want us to have to move all our stuff, so we still got to use the bigger unit. Also, the television in our unit didn't work, but when we told him about this he came up himself immediately to fix the cables and get it working.
- 5/5
I might not have given such a good review if it hadn't been for the wonderful service I got from the general manager, Ripal. He was very pleasant and professional, especially in dealing with a relatively small complaint I had after arriving to discover that the "efficiency unit with full kitchen" that had been described as an upgrade in the listing of rooms available, indeed had a full kitchen, but it had no pots, pans, utensils provided, or anything else to cook or clean up with. When I brought this to Ripal's attention, he said that such units are usually taken by people staying for longer periods who came with their own cooking equipment. He apologized however, and gave us the lower rate for a regular unit without an efficiency, but said he didn't want us to have to move all our stuff, so we still got to use the bigger unit. Also, the television in our unit didn't work, but when we told him about this he came up himself immediately to fix the cables and get it working.
- 5/5
I love their Jacuzzi suite it's well worth the price, clean and comfortable and the staff is absolutely wonderful.
- 5/5
I love their Jacuzzi suite it's well worth the price, clean and comfortable and the staff is absolutely wonderful.
- 5/5
I liked that it looking like a safe place to stay I felt safe
- 5/5
I liked that it looking like a safe place to stay I felt safe
- 5/5
Great place! Will definitely come back!
- 5/5
Great place! Will definitely come back!
- 4/5
Very happy with our stay- room was clean, staff was friendly, location was in a convenient area and parking was readily available. The only downside of the stay was weak water pressure from sink and a twitching light in the bathroom. Other than that it was a fantastic stay!
- 4/5
Very happy with our stay- room was clean, staff was friendly, location was in a convenient area and parking was readily available. The only downside of the stay was weak water pressure from sink and a twitching light in the bathroom. Other than that it was a fantastic stay!
- 4/5
Fair price hotel with very friendly reception staff!
- 4/5
Fair price hotel with very friendly reception staff!
- 5/5
Love it here
- 5/5
Love it here
- 5/5
Manager was friendly, attentive, and easy to talk to. Every request I made was completed with a smile. Clean room, well-lit parking lot, security cameras were present and I felt safe at all times.
- 5/5
Manager was friendly, attentive, and easy to talk to. Every request I made was completed with a smile. Clean room, well-lit parking lot, security cameras were present and I felt safe at all times.
- 5/5
Great customer service very nice room i stayed in. Every day I stayed there they came to see if i needed room service would recommend my family and friends to this place will be back when in need thank you
- 5/5
Great customer service very nice room i stayed in. Every day I stayed there they came to see if i needed room service would recommend my family and friends to this place will be back when in need thank you
- 4/5
The stay was good
- 4/5
The stay was good
- 5/5
I HAVE NO PROBLEM WITH HOTEL. EVERONE WAS VERY NICE. JUST WISH HAD CONTINENTAL BREAKFAST BUT DONUT SHOP NEXT DOOR. LOVED THE SMALL KITCHEN WE WERE THERE 4 DAYS CAME IN HANDY WITH A 7 YR OLD. EVEN TOOK A POT FROM HOME FOR HIS NOODLES. WOULD STAY AGAIN WHEN IN AREA.
- 5/5
I HAVE NO PROBLEM WITH HOTEL. EVERONE WAS VERY NICE. JUST WISH HAD CONTINENTAL BREAKFAST BUT DONUT SHOP NEXT DOOR. LOVED THE SMALL KITCHEN WE WERE THERE 4 DAYS CAME IN HANDY WITH A 7 YR OLD. EVEN TOOK A POT FROM HOME FOR HIS NOODLES. WOULD STAY AGAIN WHEN IN AREA.
- 5/5
I have stayed here way too many times. This hotel is and has always been nice in every aspect. I recommend it highly. And they keep on top of security issues. Many cameras. Parking can be a challenge sometimes but I personally haven't had a issue in the last 5 years. Location is perfect for shopping, eating out. And washers and dryers work well.
- 5/5
I have stayed here way too many times. This hotel is and has always been nice in every aspect. I recommend it highly. And they keep on top of security issues. Many cameras. Parking can be a challenge sometimes but I personally haven't had a issue in the last 5 years. Location is perfect for shopping, eating out. And washers and dryers work well.
- 5/5
It was great no complaint front desk was wonderful i stayed here extended amounts of time to the point workers learned my name they were very helpful cleanliness was a must for me and they passed if recomment this to anyone price affordable and all
- 5/5
It was great no complaint front desk was wonderful i stayed here extended amounts of time to the point workers learned my name they were very helpful cleanliness was a must for me and they passed if recomment this to anyone price affordable and all
- 2/5
The hotel offers breakfast, but they are not giving the breakfast
- 2/5
The hotel offers breakfast, but they are not giving the breakfast
- 1/5
The first night was great but the 2nd night when we had a late night out we woke up a little late and the office guy was so rude, rushed us out of the room wouldn’t allow me to pay for another night there completely disrespectful and would t help me understand there situation and why we had to leave
- 1/5
The first night was great but the 2nd night when we had a late night out we woke up a little late and the office guy was so rude, rushed us out of the room wouldn’t allow me to pay for another night there completely disrespectful and would t help me understand there situation and why we had to leave
- 3/5
Not bad but not exceptional. Noisy. Very close highway. HVAC system has an annoying loud rattle. Lighting in vanity area is too dim. Had to turn on the other room lights to be able to see.
- 3/5
Not bad but not exceptional. Noisy. Very close highway. HVAC system has an annoying loud rattle. Lighting in vanity area is too dim. Had to turn on the other room lights to be able to see.
- 5/5
- 5/5
- 5/5
Everything was great also there service at the front lobby
- 5/5
Everything was great also there service at the front lobby
- 5/5
My stay was amazing. The hotel room was fresh and clean. Great location. Front desk clerk was very nice. Felt safe staying here.
- 5/5
My stay was amazing. The hotel room was fresh and clean. Great location. Front desk clerk was very nice. Felt safe staying here.
- 5/5
Good and relaxing
- 5/5
Good and relaxing
- 5/5
Comfy
- 5/5
Comfy
- 5/5
Don’t t judge a book by its cover, place was very upgrade, new vinyl floors, new beds, good lighting, the works, other than that not enough towels but great stay. 👍😀
- 5/5
Don’t t judge a book by its cover, place was very upgrade, new vinyl floors, new beds, good lighting, the works, other than that not enough towels but great stay. 👍😀
- 5/5
I like that there is NO carpet in this nearly new hotel. I am smell sensitive and this helps. The floors are very clean and the beds are very comfortable. Have stayed here 4 times in last year. will continue to use in future.
- 5/5
I like that there is NO carpet in this nearly new hotel. I am smell sensitive and this helps. The floors are very clean and the beds are very comfortable. Have stayed here 4 times in last year. will continue to use in future.
- 5/5
This hotel very nice staff and very clean place. I enjoyed the time there. Good location. Many restaurants around the area. Freeways. So easy to get around Houston area. Safe area too.
- 5/5
This hotel very nice staff and very clean place. I enjoyed the time there. Good location. Many restaurants around the area. Freeways. So easy to get around Houston area. Safe area too.
- 5/5
Very clean and they really care about their guest and go out of their way to make you comfortable! Highly recommend!
- 5/5
Very clean and they really care about their guest and go out of their way to make you comfortable! Highly recommend!
- 5/5
It was great!! We will be back soon..
- 5/5
Breakfast offering was minimal due to corvid-19; noisy guests congregating at stairways
- 5/5
Friendly staff rooms were clean and very accommodating
- 5/5
Breakfast area was closed, but i expected thst and to front desk provided me some bowls. I brought my own pans, they dont provide. Room was super clean and like new, except the tv remote didnt chane channels.