Candlewood Suites Houston Westchase/ Westheimer. by IHG

Exceptional

Pleasant

Exceptional

This property needs a serious upgrade. Just uncomfortable, and feels old, stale, and an odor of musty water. Did not even take off my shoes off.

The pool and hot tub were out of order and it was not listed even though it was out of order when I made my reservation

The pool and hot tub were out of order and it was not listed even though it was out of order when I made my reservation

Superb

Very poor

No

Exceptional

Comfy bed

Staff Roaches

Roaches

The location was fine but the staff that evening was horrible and unknowledgeable about my reservation. I attempted to educate her even after she called her supervisor but she remained non chalant and ride. After she continued to be rude I snapped back and I finally left. I wouldn't recommend this facility if thats the normal attitude of the staff. Staff needs better attitude.

The location was fine but the staff that evening was horrible and unknowledgeable about my reservation. I attempted to educate her even after she called her supervisor but she remained non chalant and ride. After she continued to be rude I snapped back and I finally left. I wouldn't recommend this facility if thats the normal attitude of the staff. Staff needs better attitude.

Bad

Exceptional

Exceptional

Excellent. Fabulous!

Superb

This hotel I would not recommend to anyone.The customer service was terrible.

Just stayed here because of the location and I was tired. Upon check in the lady at. Front desk wanted me to pay. I informed her that I had paid through a third party. She had to call her boss and get authorization to give me a room key. This after I showed her my authorization code. Towel that was for stepping out of shower was soaking wet. I don't believe it was changed from previous guest. Top sheet wasn't clean. Looked like it was stained or had something on it.

Just stayed here because of the location and I was tired. Upon check in the lady at. Front desk wanted me to pay. I informed her that I had paid through a third party. She had to call her boss and get authorization to give me a room key. This after I showed her my authorization code. Towel that was for stepping out of shower was soaking wet. I don't believe it was changed from previous guest. Top sheet wasn't clean. Looked like it was stained or had something on it.

Cockroach’s in room.

Cockroach’s in room.

It was good

It was good

I stay in a lot of hotels and this is by far the worst one I have ever been at. I will never stay here again. Horrible staff.

I stay in a lot of hotels and this is by far the worst one I have ever been at. I will never stay here again. Horrible staff.

Great location Rooms are good Wish there was more equipped kitchen but good overall

Great location Rooms are good Wish there was more equipped kitchen but good overall

The small rooms not very kid friendly but still a great place the dryer was actually not working very well had to dry for over a hour but at least it was free

Customer service was the best thing about the hotel The small rooms not very kid friendly but still a great place the dryer was actually not working very well had to dry for over a hour but at least it was free

Pool closed. Quiet

Pool closed. Quiet

Pleasant

Very good

Good

From the moment I walked in, it felt like luxury on another level. Stunning views, flawless service, and vibes that make you never want to leave. Pure perfection!

The air in the room didn’t work, the walls were dirty and carpet was not clean

The air in the room didn’t work, the walls were dirty and carpet was not clean

I like that check out was at noon. The staff was misleading and uninformed as well as unorganized

I like that check out was at noon. The staff was misleading and uninformed as well as unorganized

Good

Good

Did not like the ideal of onece a week house keeping.

Did not like the ideal of onece a week house keeping.

Comfortable room

THE SMELL INSIDE THE SUITE. ODOR NOT GOOD

THE SMELL INSIDE THE SUITE. ODOR NOT GOOD

Property has roaches, no iron or microwave which it says would have in room

Property has roaches, no iron or microwave which it says would have in room

I booked online for 2 queen beds and when I got to the hotel they gave me 1 bed with sofa bed.

I booked online for 2 queen beds and when I got to the hotel they gave me 1 bed with sofa bed.

Exceptional

It was great

It was great

Rooms are a bit small but front staff was friendly and the room was clean. Right off a road with a ton of different dining options from all different ethnicities

Rooms are a bit small but front staff was friendly and the room was clean. Right off a road with a ton of different dining options from all different ethnicities

The staff they over charge me

First I most say that I checked in on Sunday Oct. 27 and I checked out on Nov. 3, 2024. My check in the young lady at the desk was very nice and she smiled when assisting me and answering my questions. My room was clean and nice. I had a few missing items that others stole from the room. I reported it and the Manager Mrs. Leslie was so nice to help replace everything. During this week stay I saw her and other staff members and they were always smiling and in good spirits. Everything is around the hotel. Walking distance from a lot of food places and shopping. This hotel is very nice and I will return for another stay.

First I most say that I checked in on Sunday Oct. 27 and I checked out on Nov. 3, 2024. My check in the young lady at the desk was very nice and she smiled when assisting me and answering my questions. My room was clean and nice. I had a few missing items that others stole from the room. I reported it and the Manager Mrs. Leslie was so nice to help replace everything. During this week stay I saw her and other staff members and they were always smiling and in good spirits. Everything is around the hotel. Walking distance from a lot of food places and shopping. This hotel is very nice and I will return for another stay.

Everything….

It was close to stores The rooms smelled. The elevators were awful and eventually went out of order so I had to haul all my things up and down the stairs. Tubs were nasty. Would not recommend and will not be back.

No Rice cooker could be borrow。 The staff is a little terrible ，I can't get the email about receipt 。 No enough pans and bowls

No Rice cooker could be borrow。 The staff is a little terrible ，I can't get the email about receipt 。 No enough pans and bowls

We had a place to sleep. The condition and the fact that we were charged an extra $100 or $200 (we don’t even know how much yet) for an excessive cleaning fee. That is ridiculous. We only left our towels on the floor and the sofa bed out. If this is what they consider the need for excessive cleaning, they definitely need to post this this info. Nobody can explain to me what the need for excessive cleaning was for. Please do not stay at this hotel. If you do, request a walkthrough with a manager and take pics before you leave. Besides that, we had to listen to the fire alarm going off!

Inability of management to solve problems. Fire alarm went off and manager was unable to able to operate the panel. The TV did’t work. The hooks in the bathroom fell off the wall. The towel racks were rusted. There wasn’t a hairdryer in the room as advertised. Day management did not have a replacement or a solution to the problem. Hot water did not work in the room, no solution as the hotel was sold out.

The worst hotel I have experienced so far. The room smelled terrible. The laundry room looks like a third world country type.

The worst hotel I have experienced so far. The room smelled terrible. The laundry room looks like a third world country type.

The receptionist was rude and rolled her eyes when we had a question about what she was charging us and why our reservation wasnt the same as we expected from Hotels.com. The room smelled damp and the carpet was humid(wet) the hotel itself smelled old when we walked in. The AC wasnt really cooling either. The bed seemed very lose and wasn’t comfortable at all. The swimming pool was very dirty. They have a patio with bbq pits and when we used it, it was filthy dirty, I asked for a broom to sweep it up myself. Never again. Do not recommend.

The receptionist was rude and rolled her eyes when we had a question about what she was charging us and why our reservation wasnt the same as we expected from Hotels.com. The room smelled damp and the carpet was humid(wet) the hotel itself smelled old when we walked in. The AC wasnt really cooling either. The bed seemed very lose and wasn’t comfortable at all. The swimming pool was very dirty. They have a patio with bbq pits and when we used it, it was filthy dirty, I asked for a broom to sweep it up myself. Never again. Do not recommend.

The front desk attendant was incredibly kind. The property needs renovation and needs better amenities. I am unsure why this property is rated as 8 stars. No bathroom trash can, no ice bucket, the door needed repair. The front desk attendee had to go check our room to ensure it was clean and stay ready.

N/A The so-called kitchen stove was an electric hot-plate and there was only one very small pan to cook in available in the room. There were a few forks and zero spoons to eat with. We went to the front desk to ask for another pan and all they had was another very small pan. There were people hanging around the lobby and front door who looked homeless and the entire hotel smelled like marijuana. When we checked out, I was told that the $100 deposit had been released back to my bank at that moment but that was a bald-faced lie because four days later, I called my bank, and they told me the funds had not been released by the hotel. Called the hotel and was told the funds were indeed still "on hold" and the woman says she just released them. I don't usually write reviews, but this was the dreariest feeling hotel that I have stayed at. Do yourself a favor and stay somewhere else until they improve the place and improve the customer service.

Passable

Good

Good

They should be paying people to stay in this dump, not the other way around. Foul odors in the hallway; some rooms are located really far from the elevator, so if you have mobility issues, request a room near the elevator. This place could stand some big improvements.

They should be paying people to stay in this dump, not the other way around. Foul odors in the hallway; some rooms are located really far from the elevator, so if you have mobility issues, request a room near the elevator. This place could stand some big improvements.

Very good

Friendly service and clean room No complaints

It was very comforting, clean, and the front desk was very friendly.

It was very comforting, clean, and the front desk was very friendly.

Very good

Manager was very rude and so was the housekeepers .

Manager was very rude and so was the housekeepers .

I came back to my room and my things were all over the place.

I came back to my room and my things were all over the place.

It was great

Was charged $319 for twice in one day. I locked my card and luckily I did because they tried to run my card for another $319. I was told to come see the manager at 6 am the next morning. No manager was there in the a m. Clerk at front desk said I had to wait until i checked out and then wait another 3-5 business days for my money to return. The hotel is very run down and in need of update. Bed was comfy I will say. The first night I killed a pregnant cockroach in the bathroom. Very sketchy area. I would never stay at this hotel again.

Was charged $319 for twice in one day. I locked my card and luckily I did because they tried to run my card for another $319. I was told to come see the manager at 6 am the next morning. No manager was there in the a m. Clerk at front desk said I had to wait until i checked out and then wait another 3-5 business days for my money to return. The hotel is very run down and in need of update. Bed was comfy I will say. The first night I killed a pregnant cockroach in the bathroom. Very sketchy area. I would never stay at this hotel again.

Doing remodeling, while I was trying to nap.

Doing remodeling, while I was trying to nap.

It was good. I didn't appreciate no daily housekeeping. Pool was a bit dirty. Room was good with amenities that I needed. Overall, it served the purpose.

It was good. I didn't appreciate no daily housekeeping. Pool was a bit dirty. Room was good with amenities that I needed. Overall, it served the purpose.

Staff was BIZARRE

Staff was BIZARRE

Booked a reservation early October just to go in on the day of for them not to have anything ready , then later that day call and say we have one ready . Like I haven’t booked somewhere else

Booked a reservation early October just to go in on the day of for them not to have anything ready , then later that day call and say we have one ready . Like I haven’t booked somewhere else

Overcharged me for deposit. No clean towels no sofa bed stove barely works no utensils to use to cook. The tv had only one channel just bad experience

Overcharged me for deposit. No clean towels no sofa bed stove barely works no utensils to use to cook. The tv had only one channel just bad experience

I did not get the room I reserved on line. There seemed to have been an issue with the third party system that I used to make the reservation. The desk clerk gave me some explanation that did not make sense. I was in town for one night and did not want the hassle of looking for another room at a different hotel which is the only reason I stayed!!

I did not get the room I reserved on line. There seemed to have been an issue with the third party system that I used to make the reservation. The desk clerk gave me some explanation that did not make sense. I was in town for one night and did not want the hassle of looking for another room at a different hotel which is the only reason I stayed!!

Close to where I needed to go.

Close to where I needed to go.

Everything was in good condition

Everything was in good condition

They were renovating so it was very uncomfortable but candlewood is always an option for just not this location 😩

They were renovating so it was very uncomfortable but candlewood is always an option for just not this location 😩

Squashed 1 bug upon opening the door to the room. Within 2 minutes saw another large bug (1/4 inch )on wall behind bathroom door. While that was happening my wife saw another bug run under refridgerator. Never unpacked went back downstairs and checked out

Squashed 1 bug upon opening the door to the room. Within 2 minutes saw another large bug (1/4 inch )on wall behind bathroom door. While that was happening my wife saw another bug run under refridgerator. Never unpacked went back downstairs and checked out

Well located with lots of amenities close by including Wholefoods and fast foods. Friendly reception staff. Room was well appointed but a few items could use attention to maintain standards - stain on recliner (head) and carpet hole near the wall. Good value for money and I would stay again.

Well located with lots of amenities close by including Wholefoods and fast foods. Friendly reception staff. Room was well appointed but a few items could use attention to maintain standards - stain on recliner (head) and carpet hole near the wall. Good value for money and I would stay again.

no one is ever in the front. waiting forever to just check out. asked for extra sheets and pillow for pull out bed, but all they had to give me was one thin sheet. the whole hotel smells like smoke.

no one is ever in the front. waiting forever to just check out. asked for extra sheets and pillow for pull out bed, but all they had to give me was one thin sheet. the whole hotel smells like smoke.

Personnel staff are very friendly and experienced. They furnish pretty much, everything you need. Best hotel stay so far and I have been here over a month and still go to stay here.

Personnel staff are very friendly and experienced. They furnish pretty much, everything you need. Best hotel stay so far and I have been here over a month and still go to stay here.

Everyone here is super friendly and helpful. Thanks to everyone here for being so kind. I have been here over a month now.

Everyone here is super friendly and helpful. Thanks to everyone here for being so kind. I have been here over a month now.

Service was excellent room was starting to mold top of the ceiling from moisture in room

Service was excellent room was starting to mold top of the ceiling from moisture in room

The beds are small, the facilities are damaged and the place is not clean

The beds are small, the facilities are damaged and the place is not clean

no comment about services lair to customer never come back

no comment about services lair to customer never come back

Good

Good

Stayed for 5 days. Room never cleaned, trash emptied. Complained about broken microwave and leaking kitchen faucet first day...never inspected.

Stayed for 5 days. Room never cleaned, trash emptied. Complained about broken microwave and leaking kitchen faucet first day...never inspected.

Comfortable bed and cold air, but the microwave didn't wave. The nice complimentary popcorn was hard to chew while un-popped.

Comfortable bed and cold air, but the microwave didn't wave. The nice complimentary popcorn was hard to chew while un-popped.

I used to love this hotel but ownership has changed since I was last here. They have no idea how to clean. You can see attempts have been made but the corners of the carpets are dirty, the floors are warped and peeling and seem to be washed with dish soap so they are sticky in bare feet and deadly when wearing shoes (slippery). There was trash/ clothing/hangers in the parking lot. I could go on but will leave it at sadly, I won’t be back.

I used to love this hotel but ownership has changed since I was last here. They have no idea how to clean. You can see attempts have been made but the corners of the carpets are dirty, the floors are warped and peeling and seem to be washed with dish soap so they are sticky in bare feet and deadly when wearing shoes (slippery). There was trash/ clothing/hangers in the parking lot. I could go on but will leave it at sadly, I won’t be back.

The room was fusty. It was a terrible experience.

The room was fusty. It was a terrible experience.

Staff was super friendly and accommodating. Free washer and dryer next to the gym are a definite plus!

Staff was super friendly and accommodating. Free washer and dryer next to the gym are a definite plus!

Room service is weekly, so if your stay is shorter than a week, they won’t clean the room unless you ask. But other than that, great place. Has a kitchen and necessary utensils and is really good for its price.

Room service is weekly, so if your stay is shorter than a week, they won’t clean the room unless you ask. But other than that, great place. Has a kitchen and necessary utensils and is really good for its price.

They have suites with kitchenettes where the stove burners do not work, the sink does not drain, and the staff promise they will fix it or change the room...Neither of the promises was true!

They have suites with kitchenettes where the stove burners do not work, the sink does not drain, and the staff promise they will fix it or change the room...Neither of the promises was true!

I was surprised at what the room had to offer such as a larger refrigerator and very comfortable beds. What I didn’t care for was the incomplete paint job around our bathroom door and the way the bathroom door would rub against the bathroom floor tile when opening/closing.

I was surprised at what the room had to offer such as a larger refrigerator and very comfortable beds. What I didn’t care for was the incomplete paint job around our bathroom door and the way the bathroom door would rub against the bathroom floor tile when opening/closing.

I got bumped out of my room on Thursday, 8/1 becuz they were overbooked so I ended up staying in the room with one of my sisters. Then I was told to come before noon on Friday so they can find me a room. They did and they were supposed to comp the room but I ended up gettin charged full price for a room I had already paid for thru Expedia. The mgr guaranteed me I wouldn’t get charged and so did the desk clerk when I checked out and I got charged anyway. So to say I’m pissed is an understatement. The room was disgusting and the service was horrible. The manager wouldn’t even return my ph call to correct their error. I will never stay there again and I will never use Expedia again. My next move is to call corporate and then I plan to blast them on every social media site possible.

I got bumped out of my room on Thursday, 8/1 becuz they were overbooked so I ended up staying in the room with one of my sisters. Then I was told to come before noon on Friday so they can find me a room. They did and they were supposed to comp the room but I ended up gettin charged full price for a room I had already paid for thru Expedia. The mgr guaranteed me I wouldn’t get charged and so did the desk clerk when I checked out and I got charged anyway. So to say I’m pissed is an understatement. The room was disgusting and the service was horrible. The manager wouldn’t even return my ph call to correct their error. I will never stay there again and I will never use Expedia again. My next move is to call corporate and then I plan to blast them on every social media site possible.

Great and comfortable place to stay, I loved the kitchenette the room had. Will definitely stay here again.

Great and comfortable place to stay, I loved the kitchenette the room had. Will definitely stay here again.

My only complaint about this property was the noise with the plumbing. Every time you flushed the toilet, there wouls be this loud, incessant noise that followed.

My only complaint about this property was the noise with the plumbing. Every time you flushed the toilet, there wouls be this loud, incessant noise that followed.

It was close to our meeting place and easy access.

It was close to our meeting place and easy access.

Other than somebody good left in refrigerator, it was a great stay!

Other than somebody good left in refrigerator, it was a great stay!

Toilet non functioning

Toilet non functioning

The room was very damp. Otherwise the facilities were good

The room was very damp. Otherwise the facilities were good

Faucet in the kitchen drips if not positioned a certain way and all the dishes weren’t washed and put away

Faucet in the kitchen drips if not positioned a certain way and all the dishes weren’t washed and put away

Comfortable (bed) and convenient (kitchen), almost like home.

Comfortable (bed) and convenient (kitchen), almost like home.

Rooms were cosmetically updated well. good amenities...Hot water was a little slow coming but ok. Check in was easy and getting my reciept when leaving too.

Rooms were cosmetically updated well. good amenities...Hot water was a little slow coming but ok. Check in was easy and getting my reciept when leaving too.

were 2 closets, 2 tv’s and a dressing table which was great. But I have to mention that housekeeping forgot to clean the kettle and check in time was delayed. Other than that, candlewood is still on top of my list.

were 2 closets, 2 tv’s and a dressing table which was great. But I have to mention that housekeeping forgot to clean the kettle and check in time was delayed. Other than that, candlewood is still on top of my list.

Overall a good property for the price we pay. There was no daily cleaning service, only once a week. Since we only stayed 4 days, we never had any cleaning of sheets or towels. We took down our dirty towels each night to exchange which was fine. Liked the fact that there was a kitchen attached and free laundry although you need to find your own detergent.

Overall a good property for the price we pay. There was no daily cleaning service, only once a week. Since we only stayed 4 days, we never had any cleaning of sheets or towels. We took down our dirty towels each night to exchange which was fine. Liked the fact that there was a kitchen attached and free laundry although you need to find your own detergent.

Everything is good and clean recommended for others

Everything is good and clean recommended for others

Our room wasn’t ready because we were early so they gave us a different room.

Our room wasn’t ready because we were early so they gave us a different room.

The bed was really comfortable, the room and facility were clean and attractive. Despite the problem with the room not being ready because the city had the water off earlier in the day which delayed the cleaning of our room, I had an enjoyable stay.

The bed was really comfortable, the room and facility were clean and attractive. Despite the problem with the room not being ready because the city had the water off earlier in the day which delayed the cleaning of our room, I had an enjoyable stay.

First time staying with Candlewood and was absolutely great! Will definitely consider to use them in other cities as well.

First time staying with Candlewood and was absolutely great! Will definitely consider to use them in other cities as well.

There was no water running and the management did not make alternative arrangements...so poor and money wasted

There was no water running and the management did not make alternative arrangements...so poor and money wasted

They kicked me out because i had family come visit. They said my family looks like suspicious people. Judging people is wrong.

They kicked me out because i had family come visit. They said my family looks like suspicious people. Judging people is wrong.

Great place, plenty of parking near enterance of building.Had I wonderful day.

Great place, plenty of parking near enterance of building.Had I wonderful day.

Great to have a full kitchen at Thanksgiving. Really enjoyed the stay. Thanks

Great to have a full kitchen at Thanksgiving. Really enjoyed the stay. Thanks

Check-in was slow and inefficient—we were actually given the key to a room that was occupied! There was a pipe in the hallway ceiling right outside of our room that was leaking steadily into a bucket. We had to ask at the front desk to have somebody empty the bucket so that it wouldn’t flood into our room. Also, one of the windows in our room was broken.

Check-in was slow and inefficient—we were actually given the key to a room that was occupied! There was a pipe in the hallway ceiling right outside of our room that was leaking steadily into a bucket. We had to ask at the front desk to have somebody empty the bucket so that it wouldn’t flood into our room. Also, one of the windows in our room was broken.

The room smelled. Staff was a little slow to respond and couldn’t get the check in right. Plus did I say the room really smelled. Finally the other Candlewood I stayed at in Houston was 25% better at least, thanks

The location of site. The staff was very friendly and helpful.

love this place ! I stay here for work lots. great service.

Room quality does not match the price point for a converted apartment. Price should be at 50 -60 dollars.

They made me feel comfortable and provided excellent and friendly service. Shout out to Gary who shuttled me to our local office and cooked some great Chinese food for the customer reception on Wednesday’s. I’ll be back in two weeks to stay again.

It was fantastic, no complaints.

Awesome hotel and the staff is the best !! The room is perfect, cleanliness as I expected and Manager is awesome!! Thank you!!