Americas Best Value Inn & Suites Houston Downtown

Exceptional

We found cockroaches in the dining area and two more in our room I told them it looks he doesn’t care

Great place to stay.

amazing price, guy in the front was really cool.. you get what you pay for, and this was totally worth it

close to my destination

Yes

NO TV, ROOM HAD HAIR ON BED AND IN FRIDGE! SMELLED LIKE GARBAGE . I will need a refund.

There customer service

There customer service

Parking was easy, and i felt secure with all the cameras. The a/ did in fact keep it super cold! However the room was on a slant. Not wand to stay in place. The first room did have issues like the fridge not working. They were quick and helpful to change rooms but each room had its faults. Ive had much better for this price, but still maybe give them a dhot. They may improve!

Good

Good

Encontre las sabanas manchadas y las fundas manchadas de maquillaje y tiene un olor desagradable

Encontre las sabanas manchadas y las fundas manchadas de maquillaje y tiene un olor desagradable

The rooms were smelly, they STINK, they were poorly cleaned, I still could see the stains of the other guests, the air was bad, everything was dirty, there were stains everywhere, BAD ODOR, everyone was rude, would NOT recommend

The rooms were smelly, they STINK, they were poorly cleaned, I still could see the stains of the other guests, the air was bad, everything was dirty, there were stains everywhere, BAD ODOR, everyone was rude, would NOT recommend

so close to downtown DIRTY SO DIRTY shart on curtains

Pleasant

was pretty clean and quiet just the tv didn’t come on in the room, and the lights probably need to be changed out soon. pretty clean and nice staff, just took forever to check me in.

was pretty clean and quiet just the tv didn’t come on in the room, and the lights probably need to be changed out soon. pretty clean and nice staff, just took forever to check me in.

I have stayed in multiple hotels in the area and was looking for a convenient, cost-effective option near White Oak Music Hall, where I attended a concert, and I will not choose this place again. It was very inconvenient and I wish Imcould get my money back.

I have stayed in multiple hotels in the area and was looking for a convenient, cost-effective option near White Oak Music Hall, where I attended a concert, and I will not choose this place again. It was very inconvenient and I wish Imcould get my money back.

Exceptional

- Floor must not have been cleaned in weeks - walking once from the bathroom to the bed and the bottom of your feet are dark from dirt - The toilet paper holder rod was missing - this is a $1 part to replace - The shower was seriously clogged and filled like a bathtub each time it was used - Shampoo provided in ketchup packet type packets, had no surfactant in it (didn't cut any oil in my hair) - No hot water kettle in the room, and the front desk was unable to provide one when I asked, and was unable to unlock the lobby before 7am (where there is a hot water heater) - Staff sit behind bulletproof glass without any holes to allow sound to travel through it so you need to yell to communicate with them - The room card deactivated after every single use - The front office has a big sign on the window that says "Share your positive experiences with your friends, Share your negative experiences with us" ...

- Floor must not have been cleaned in weeks - walking once from the bathroom to the bed and the bottom of your feet are dark from dirt - The toilet paper holder rod was missing - this is a $1 part to replace - The shower was seriously clogged and filled like a bathtub each time it was used - Shampoo provided in ketchup packet type packets, had no surfactant in it (didn't cut any oil in my hair) - No hot water kettle in the room, and the front desk was unable to provide one when I asked, and was unable to unlock the lobby before 7am (where there is a hot water heater) - Staff sit behind bulletproof glass without any holes to allow sound to travel through it so you need to yell to communicate with them - The room card deactivated after every single use - The front office has a big sign on the window that says "Share your positive experiences with your friends, Share your negative experiences with us" ...

Probably one of the worst places I’ve stayed in my life. The check in clerk wasn’t friendly and seemed mad to be there. The property was run down and the parking lot was sketchy. The windows for the room were cracked in various places and the panel over the ac unit was barely hanging on. The curtain in the room had a huge stain like coffee or something dark the mini fridge smelled moldy. The room was dingy and dark and the beds had only a super thin bedsheet There was mold and mildew in the tub and shower tiles. I felt unsafe from the movement I arrived until I left. If I had another choice at the time I absolutely would have left. It absolutely felt like a drug or prostitute den location. The price was way high for the quality of location and inn. The AC worked well

Probably one of the worst places I’ve stayed in my life. The check in clerk wasn’t friendly and seemed mad to be there. The property was run down and the parking lot was sketchy. The windows for the room were cracked in various places and the panel over the ac unit was barely hanging on. The curtain in the room had a huge stain like coffee or something dark the mini fridge smelled moldy. The room was dingy and dark and the beds had only a super thin bedsheet There was mold and mildew in the tub and shower tiles. I felt unsafe from the movement I arrived until I left. If I had another choice at the time I absolutely would have left. It absolutely felt like a drug or prostitute den location. The price was way high for the quality of location and inn. The AC worked well

Exceptional

Nothing They just let people in when I told them not to and they go and break my shit and they don’t do anything about it.

Nothing They just let people in when I told them not to and they go and break my shit and they don’t do anything about it.

The breakfast was a piece of bread and some cereal that had no sugar flavor or anything the waffle maker was not working and not on and there's no batter and it was just a very lackluster breakfast it should be even called a breakfast I can find better things to eat on the streets walking home but anyways it was all right the guy behind the counter had no personality.

The breakfast was a piece of bread and some cereal that had no sugar flavor or anything the waffle maker was not working and not on and there's no batter and it was just a very lackluster breakfast it should be even called a breakfast I can find better things to eat on the streets walking home but anyways it was all right the guy behind the counter had no personality.

The location The non-smoking room smelled heavily of smoke. The floor felt like it Leaned as well as the bath tub. Both blankets had cigarette burns on them. The light over the sink had a sensor and it clicked off and on all night even though nobody was walking around. The bed felt like it was leaning and was not very comfortable. Outside of the office smelled like sewer.

The location The non-smoking room smelled heavily of smoke. The floor felt like it Leaned as well as the bath tub. Both blankets had cigarette burns on them. The light over the sink had a sensor and it clicked off and on all night even though nobody was walking around. The bed felt like it was leaning and was not very comfortable. Outside of the office smelled like sewer.

Passable

so close to downtown DIRTY SO DIRTY shart on curtains

Room was filthy, dead roaches in the floor, breakfast offered with bread that had molded and they were out of coffee

Room was filthy, dead roaches in the floor, breakfast offered with bread that had molded and they were out of coffee

Exceptional

Ok

Ok

Location. When we checked in, the room was dirty, and the shower valve did not work. In the second room, the toilet seat was broken and could not turn on the TV.

Location. When we checked in, the room was dirty, and the shower valve did not work. In the second room, the toilet seat was broken and could not turn on the TV.

I had a great time in the Heights and Downtown. Great location. Friendly staff.

I had a great time in the Heights and Downtown. Great location. Friendly staff.

I like the fact that there was a convenience store next door. Mcds and whata were like 5 minutes away. And 13 minutes away from our destination.A/C was perfect. Blinds covered our room The entry needs a label; google maps took longer to advice where it was and we passed the entry twice. noise level was mid at night but bad after 7am. The tile was cracking on several areas and the bathtub was super slippery. Only 1 toilet paper roll was in our room for 4 people.

I like the fact that there was a convenience store next door. Mcds and whata were like 5 minutes away. And 13 minutes away from our destination.A/C was perfect. Blinds covered our room The entry needs a label; google maps took longer to advice where it was and we passed the entry twice. noise level was mid at night but bad after 7am. The tile was cracking on several areas and the bathtub was super slippery. Only 1 toilet paper roll was in our room for 4 people.

Location was good, room to improve on breakfast lack of breakfast

No breakfast the first day because door was locked during the hours, second day breakfast was nothing, only a loaf of bread, jelly, butter and coffee. (No cream) TV was blank most of the time Stood outside at night to check in, scary. Air conditioned working good

No breakfast the first day because door was locked during the hours, second day breakfast was nothing, only a loaf of bread, jelly, butter and coffee. (No cream) TV was blank most of the time Stood outside at night to check in, scary. Air conditioned working good

was nice about fixing my check in date

was nice about fixing my check in date

Dirty, bad smelling inside the room and noisy!

The tub needed unclogging, they need to have their cleaning staff to do a more thorough job of cleaning before their guests arrive. The room still has the aroma of smoke, even though I requested a non-smoking room. Put some air freshener in the room. I shouldn't have to ask for the WiFi password, they should have just written it on the greeting card. The TV should have been ready to play when I clicked the remote, instead I had to go through the settings, it's not my job to be my own tech support to make the TV work. My main issue with the hotel is: they need to hire friendly staff that greets the customer with a smile when the customer is checking in, they don't look like they are happy to work there.

Very dirty didn’t even stay there and I still got charged

I disliked the bathroom door being broken and the TV not responding to the controller. I do like how comfy the room is and the bath was nice to shower in.

Location is good for events downtown. I found a fun Vietnamese & beer bar restaurant near by. The "breakfast" was below standard. Only kids cereal is available, the waffle mix was separated, Check out time is 11:45am. I had to talk to the manager Saturday morning to get an extra 15 minutes. I had asked for this Fri night, but the staff was not authorized to give it.

I actually enjoyed it for what it was.

I actually enjoyed it for what it was.

Seemed like old buildings, plus they smelled like weed

Seemed like old buildings, plus they smelled like weed

Good

Good

Good stay

Good stay

Check-in was quick and friendly staff. Was missing a toilet roll holder and front desk was able to find a replacement real quick. Only major complaint was that the shower tub would not drain quickly and would plug up filling up the tub rather quickly.

Check-in was quick and friendly staff. Was missing a toilet roll holder and front desk was able to find a replacement real quick. Only major complaint was that the shower tub would not drain quickly and would plug up filling up the tub rather quickly.

Didn't see any breakfast or even coffee when i checked out about 645am saw maintenance items that needed attention......

Exceptional

Good

Good

everything was great

everything was great

Firstly, the service person commented that the check-in could not be done because the hotel was busy and then he commented that with an additional payment everything could be solved. It was disgusting to have such bad service and I just turned away for another hotel. Hotels just accept a claim before the check-in date so I had to lose my money.

Firstly, the service person commented that the check-in could not be done because the hotel was busy and then he commented that with an additional payment everything could be solved. It was disgusting to have such bad service and I just turned away for another hotel. Hotels just accept a claim before the check-in date so I had to lose my money.

Creepy. Someone tried to come into our room. I told the desk clerk.

Loud noise. White truck with people making threats.

Loud noise. White truck with people making threats.

Vending machines & ice machine My stay was fair.

Loved the stay

Loved the stay

N/a

Slippery ground when wet

Slippery ground when wet

Average experience,bedding wasn’t clean

Average experience,bedding wasn’t clean

Low budget basic hotel. If you are traveling and just need a place sleep and you dont care about extravagances of hotels then this is a good choice.

Low budget basic hotel. If you are traveling and just need a place sleep and you dont care about extravagances of hotels then this is a good choice.

I would stay here again

I would stay here again

From checking in to the hotel to checking out. We had trouble checking in because the server didn’t believe it was us. The tv didn’t work, the remote didn’t have a back work, nor did it work, the light didn’t work, the bathroom lock was broken, couldn’t close the door, the shower barely had hot water, the blow dryer was broken, they tried to make us check out when we had two days paid for, the housekeeping walked in on us. Also, they would not give us a receipt upon leaving.

From checking in to the hotel to checking out. We had trouble checking in because the server didn’t believe it was us. The tv didn’t work, the remote didn’t have a back work, nor did it work, the light didn’t work, the bathroom lock was broken, couldn’t close the door, the shower barely had hot water, the blow dryer was broken, they tried to make us check out when we had two days paid for, the housekeeping walked in on us. Also, they would not give us a receipt upon leaving.

Initial room I was given had not been cleaned at all Rooms seemed like they had bed bugs

Spend a little more and stay somewhere nicer.

Spend a little more and stay somewhere nicer.

friendly

friendly

Dirty rooms

Dirty rooms

To tell you the truth I would never go there again especially solo. The first room I had there was a mouse that ran across the floor. There was a strong scent of fresher that I reacted to. The hotel is also not in a good area, and kinda scary. I was moved to a room upstairs which was much better. The locks were not the best so I moved a coffee table in front of my door and also put a chair wedged under the table to feel comfortable. The room was clean but old. Bed was comfortable. Morning coffee was instant. I didn’t drink it. Stopped at convenience store for coffee.

To tell you the truth I would never go there again especially solo. The first room I had there was a mouse that ran across the floor. There was a strong scent of fresher that I reacted to. The hotel is also not in a good area, and kinda scary. I was moved to a room upstairs which was much better. The locks were not the best so I moved a coffee table in front of my door and also put a chair wedged under the table to feel comfortable. The room was clean but old. Bed was comfortable. Morning coffee was instant. I didn’t drink it. Stopped at convenience store for coffee.

The room was dirty .. looked like prostitution was going on next door and the stores were filthy ..towels had yellow stains on them

The room was dirty .. looked like prostitution was going on next door and the stores were filthy ..towels had yellow stains on them

Nice and convenient place for movement towards downtown and Airport

the bathroom had a lizard on the shower, and the towels were very dirty, stained and with hairs on them. i will never go again there, it’s horrible, even for the price.

the bathroom had a lizard on the shower, and the towels were very dirty, stained and with hairs on them. i will never go again there, it’s horrible, even for the price.

The "free breakfast" was stale cereal and toast. With Luke warm water with a cofee single.

Very good

Very good

Close proximity to downtown

Close proximity to downtown

i Hope someone clean at least daliy

i Hope someone clean at least daliy

The lady in the office acted like she was better tban everyone who came in. Really snobby and condescending. She was totally in the wrong neighborhood...

The lady in the office acted like she was better tban everyone who came in. Really snobby and condescending. She was totally in the wrong neighborhood...

If I were you, I would remove this hotel completely off the list.

If I were you, I would remove this hotel completely off the list.

The property was closed. I have asked for a full refund and expect to get it from your end

The property was closed. I have asked for a full refund and expect to get it from your end

Took my money after booking online even tho they did not have power and now refuse to refund it ($175). Sad sacks of crap taking advantage of people during a natural disaster. I’d give negative stars if possible.

Took my money after booking online even tho they did not have power and now refuse to refund it ($175). Sad sacks of crap taking advantage of people during a natural disaster. I’d give negative stars if possible.

Bed was uncomfortable which made my nights sleep horrible..comforter had burned holes all over it..obviously from someone smoking. I requested a Non-Smoking room. THE VIEW was of the highway which runs right in front the property... overall it was ok...

Bed was uncomfortable which made my nights sleep horrible..comforter had burned holes all over it..obviously from someone smoking. I requested a Non-Smoking room. THE VIEW was of the highway which runs right in front the property... overall it was ok...

Excellent location

Excellent location

There was no line, but check-in took forever. Then the first room we were assigned was pretty darn bad... the bathroom door wouldn't close, the phone didn't work, the floor seemed dirty, the bathroom was really run down (didn't even have a tp holder). Due to the bathroom door issue, we asked for a different room. The only other clean room was a double instead of a king, but we accepted it and it was a little better. The desk agent insisted I needed to go to the desk to check out in the morning for some reason, even though I just handed him the keys and did nothing else. I asked if there was coffee brewed, and he said yes and pointed to it... but the dispenser just had water in it. Meh.

There was no line, but check-in took forever. Then the first room we were assigned was pretty darn bad... the bathroom door wouldn't close, the phone didn't work, the floor seemed dirty, the bathroom was really run down (didn't even have a tp holder). Due to the bathroom door issue, we asked for a different room. The only other clean room was a double instead of a king, but we accepted it and it was a little better. The desk agent insisted I needed to go to the desk to check out in the morning for some reason, even though I just handed him the keys and did nothing else. I asked if there was coffee brewed, and he said yes and pointed to it... but the dispenser just had water in it. Meh.

Easy and clean

Easy and clean

Just dirty

Just dirty

Fair

Fair

It was after a huge storm when I arrived, the hotel was in total darkness. The surrounding areas was hit by a power outage. The staff said they don't know when power will be restored so they said, if don't check in I could request for a full refund from Hotel.com ( I book thru them). Hotel.com contacted Americas Best Value Inn a couple of times but they refused to grant the refund. What a scam !!!! I'm $100 out of pocket. Seriously, you can't expect a guest to still check in when your establishment don't have power.

It was after a huge storm when I arrived, the hotel was in total darkness. The surrounding areas was hit by a power outage. The staff said they don't know when power will be restored so they said, if don't check in I could request for a full refund from Hotel.com ( I book thru them). Hotel.com contacted Americas Best Value Inn a couple of times but they refused to grant the refund. What a scam !!!! I'm $100 out of pocket. Seriously, you can't expect a guest to still check in when your establishment don't have power.

Photo where not the property.

Photo where not the property.

The room was very clean. It's a family business. The advertised continental breakfast does not exist. No coffee maker in the room. Located by the highway.

The room was very clean. It's a family business. The advertised continental breakfast does not exist. No coffee maker in the room. Located by the highway.

It was clean, quiet place, and close to the venue. We’ll stay there for the next year 😎

It was clean, quiet place, and close to the venue. We’ll stay there for the next year 😎

The room floor was tilted like a slope.

The room floor was tilted like a slope.

Always great saty

Always great saty

Nice staffing, easy check in and out

Nice staffing, easy check in and out

Front desk clerk was friendly and nice, to this veteran. Let me check in early. And had a room but smoking, asked if I didn’t like it I could wait a little longer, The room didn’t even smell like cigarette smoke or anything at all. The front desk clerk was professional and made sure I was comfortable. I had a business trip downtown Houston and had to take an Uber to not worry about parking and the same clerk aloud me to keep my vehicle there for two hours. Very hot day, the air conditioner worked great, and ice machine. I enjoyed my stay, to say the least. Coffee and breakfast was great. As long as I had my strong coffee I was set, it was a huge Maxwell House machine on 24/7. Thank you again.

Front desk clerk was friendly and nice, to this veteran. Let me check in early. And had a room but smoking, asked if I didn’t like it I could wait a little longer, The room didn’t even smell like cigarette smoke or anything at all. The front desk clerk was professional and made sure I was comfortable. I had a business trip downtown Houston and had to take an Uber to not worry about parking and the same clerk aloud me to keep my vehicle there for two hours. Very hot day, the air conditioner worked great, and ice machine. I enjoyed my stay, to say the least. Coffee and breakfast was great. As long as I had my strong coffee I was set, it was a huge Maxwell House machine on 24/7. Thank you again.

I had a late check-in and was out side satning for over 10 mins, but they were affordable and the rooms were decent not 5 star but they got the job done. And conveniently close to downtown. Id book again not too soon tho

I had a late check-in and was out side satning for over 10 mins, but they were affordable and the rooms were decent not 5 star but they got the job done. And conveniently close to downtown. Id book again not too soon tho

Easy, convenient, clean and staff was great!

Easy, convenient, clean and staff was great!

good location

good location

The price was convient for one night

The price was convient for one night

Horrible customer service, almost as if they were looking for a reason not to provide me a room that was already paid for. Then provided a very musty, very tilted floor room with uneven beds. Not to mention the hairs in the bathroom. Very noisy neighbors in adjacent rooms.

Horrible customer service, almost as if they were looking for a reason not to provide me a room that was already paid for. Then provided a very musty, very tilted floor room with uneven beds. Not to mention the hairs in the bathroom. Very noisy neighbors in adjacent rooms.

Driving in, there were three dirty homeless men one urinating on the side property.Walking in to check in smelled horrible,very dirty inside of lobby that if it does get cleaned IF IT DOES they use water!! And oh walking into our rooms was a nightmare.Cracks all over the bathroom super dirty.It seemed every piece of furniture including the tub toilet sink was bought from pieces from the 70’s,rust and all.The towels looked like they just rinsed them out with water,I’m sure they were supposed to be white! They didn’t smell clean at all! I couldn’t tell what smelled worst The lobby or our room! And to boot there was a very scary man watching my daughter with my granddaughter along w/two other young girls and their mom just watching them,now If you're a parent especially of a preteen granddaughter you would have been scared, NO EXAGGERATIONS.The best thing I took pictures to back up what I’m saying!!! I went to talk to the clerk and told him I DO NOT FEEL SAFE HERE ITS FILTHY IT SMELLS HORRIBLE AND IT DOES NOT LOOK LIKE THE PICTURES ON HOTEL.COM For the safety of everyone looking to stay at any so call suite or room in your establishment they should get updated pictures and not from other hotels to make your establishment presentable and include look before you pay. We have that right!! I want to be safe!

Driving in, there were three dirty homeless men one urinating on the side property.Walking in to check in smelled horrible,very dirty inside of lobby that if it does get cleaned IF IT DOES they use water!! And oh walking into our rooms was a nightmare.Cracks all over the bathroom super dirty.It seemed every piece of furniture including the tub toilet sink was bought from pieces from the 70’s,rust and all.The towels looked like they just rinsed them out with water,I’m sure they were supposed to be white! They didn’t smell clean at all! I couldn’t tell what smelled worst The lobby or our room! And to boot there was a very scary man watching my daughter with my granddaughter along w/two other young girls and their mom just watching them,now If you're a parent especially of a preteen granddaughter you would have been scared, NO EXAGGERATIONS.The best thing I took pictures to back up what I’m saying!!! I went to talk to the clerk and told him I DO NOT FEEL SAFE HERE ITS FILTHY IT SMELLS HORRIBLE AND IT DOES NOT LOOK LIKE THE PICTURES ON HOTEL.COM For the safety of everyone looking to stay at any so call suite or room in your establishment they should get updated pictures and not from other hotels to make your establishment presentable and include look before you pay. We have that right!! I want to be safe!

Not the murder inn, but could’ve used a tp roll holder in good working condition.

Not the murder inn, but could’ve used a tp roll holder in good working condition.

Room smelled a bit musty and my toilet was leaking the entire stay.

Room smelled a bit musty and my toilet was leaking the entire stay.

No problems!

No problems!

The sheets were dirty

The sheets were dirty

I came to check in at 1am after a long drive and found my previously reserved room already sold. You can imagine the inconvenience.

I came to check in at 1am after a long drive and found my previously reserved room already sold. You can imagine the inconvenience.

Enjoyed our stay there

Enjoyed our stay there

Location

Location

This is one of the worst hotel rooms i have ever stayed in. It smelled like cigarette smoke, there was an old bowl of food in the microwave and it was very loud through the night.

This is one of the worst hotel rooms i have ever stayed in. It smelled like cigarette smoke, there was an old bowl of food in the microwave and it was very loud through the night.

The room was not clean there was hair in the tub. No tissue. It smelled bad .I did not feel safe so I had to leave the hotel with my three kids. When I went to talk to the man he just took the room card and seat down. Would not recommend to no one.

The room was not clean there was hair in the tub. No tissue. It smelled bad .I did not feel safe so I had to leave the hotel with my three kids. When I went to talk to the man he just took the room card and seat down. Would not recommend to no one.

It was as expected and served the purpose.

It was as expected and served the purpose.

The staff were unfriendly. There was a hustler selling stolen phone charge cables outside my room. The place was run down and dangerous looking. The room smelled funny.

The staff were unfriendly. There was a hustler selling stolen phone charge cables outside my room. The place was run down and dangerous looking. The room smelled funny.

This hotel has chosen to put half of a breakfast spread out for its customers, and then refer to Covid-19 as the reason for not providing milk or bread or anything, really, other than Froot Loops and a couple of other things. It doesn't make sense - it is entirely possible to remove free breakfast from an Expedia listing when that is judged too difficult during the pandemic.

This hotel has chosen to put half of a breakfast spread out for its customers, and then refer to Covid-19 as the reason for not providing milk or bread or anything, really, other than Froot Loops and a couple of other things. It doesn't make sense - it is entirely possible to remove free breakfast from an Expedia listing when that is judged too difficult during the pandemic.

It was ok, you get what you pay for, the first night we were placed at a room that had no working toilet, but we were moved the next day so that’s fine, there are a lot of gnats and bugs in the property and also the air conditioning system sounds like an old generator and it’s not that reliable

It was ok, you get what you pay for, the first night we were placed at a room that had no working toilet, but we were moved the next day so that’s fine, there are a lot of gnats and bugs in the property and also the air conditioning system sounds like an old generator and it’s not that reliable

The bed was extremely comfortable and seemed out of place in a run down spot. Someone kept slamming a door all night, likely from the owners unit that they put us right next to. I wouldn't stay here again though the location was convenient

The bed was extremely comfortable and seemed out of place in a run down spot. Someone kept slamming a door all night, likely from the owners unit that they put us right next to. I wouldn't stay here again though the location was convenient

I knew beforehand that I was getting exactly what I paid for, so I wasn't expecting much but a clean, comfortable room. Checking in was easy. Up arriving the room appeared clean and the air conditioning was super cold. After settling in for the night we noticed that the wifi didn't work and neither did the television. Too tired from the drive in from Louisiana and the days activities we just went to sleep. The next day I went told the guy on duty. He stated that the person that fix things would be gone for a couple of hours. I returned back to the room only to see a swarm of gnats. I told my son to pack his things. I reported this to the guy and informed him that we would be checking out a day early and he just calmly stated...."oh that's why you are leaving." He never tried to make it right, either by offering a different room or a partial refund.

I knew beforehand that I was getting exactly what I paid for, so I wasn't expecting much but a clean, comfortable room. Checking in was easy. Up arriving the room appeared clean and the air conditioning was super cold. After settling in for the night we noticed that the wifi didn't work and neither did the television. Too tired from the drive in from Louisiana and the days activities we just went to sleep. The next day I went told the guy on duty. He stated that the person that fix things would be gone for a couple of hours. I returned back to the room only to see a swarm of gnats. I told my son to pack his things. I reported this to the guy and informed him that we would be checking out a day early and he just calmly stated...."oh that's why you are leaving." He never tried to make it right, either by offering a different room or a partial refund.

the hotel is quite amd no one bothers you mem tht work in office ate nice and the mades as well

the hotel is quite amd no one bothers you mem tht work in office ate nice and the mades as well

I was not able to check in when I got to the hotel because “we are not booking anyone right now because of the storm. I call the hotel in advance to make sure they were available and got no answer. I have not been refunded. I’m in Houston and we are without electricity and/or water.

I was not able to check in when I got to the hotel because “we are not booking anyone right now because of the storm. I call the hotel in advance to make sure they were available and got no answer. I have not been refunded. I’m in Houston and we are without electricity and/or water.

I wasn't too pleased with continental breakfast as there was no juice available only coffee.

I wasn't too pleased with continental breakfast as there was no juice available only coffee.

Room 108 no hot water in shower, couldnt close bathroom door,toilet seat loose about to fall off. Has silverfish bugs crawling on me in bed... woke me up... many other room issues. continental breakfast was cold at 730am. Management didnt seem to concerned with issues.. left after the first night of 2 day stay.

Room 108 no hot water in shower, couldnt close bathroom door,toilet seat loose about to fall off. Has silverfish bugs crawling on me in bed... woke me up... many other room issues. continental breakfast was cold at 730am. Management didnt seem to concerned with issues.. left after the first night of 2 day stay.

It was a nice place rate was a little high for the area location was good though and property was clean and well kept

It was a nice place rate was a little high for the area location was good though and property was clean and well kept

The lamp next to the bed didn’t work due to the socket not working; there was no ice; the light over the entry into the restroom blinked on and off all night; the ceiling fan had one speed- low; the freezer in the refrigerator was so packed with ice, I thought I was in Alaska. But as the saying goes-you get what you pay for. I have seen much better places with lower rates that are much more nicer than this. I will never- ever stay at another America’s best value inn and suites.

The lamp next to the bed didn’t work due to the socket not working; there was no ice; the light over the entry into the restroom blinked on and off all night; the ceiling fan had one speed- low; the freezer in the refrigerator was so packed with ice, I thought I was in Alaska. But as the saying goes-you get what you pay for. I have seen much better places with lower rates that are much more nicer than this. I will never- ever stay at another America’s best value inn and suites.

Check in was super easy and quick.

Check in was super easy and quick.

Holes in bedspread, ice machine didn't work, strangelu complicated tv remote, breakfast an hour late, lots of highway noise, run-down condition.

Holes in bedspread, ice machine didn't work, strangelu complicated tv remote, breakfast an hour late, lots of highway noise, run-down condition.

This place looks nothing like the pictures. STAY AWAY. Also way too pricey for the conditions here. Towels were dirty looking, absolutely the cheapest soap and toiletries. The supposed breakfast tasted and looked like they were using the same food recycled from the weekend. No milk for the cereal, the rooms walls were cracked and repaired by someone who obviously didn't know what they were doing. And finally the whole side of the hotel is falling off the foundation so the room is literally tilted!!! If Harvey ruined the foundation and lower level walls and sheet-rock, then the Owner/Operators should make dang sure the amenities are tip-top. They obviously don't care to stay in business.

This place looks nothing like the pictures. STAY AWAY. Also way too pricey for the conditions here. Towels were dirty looking, absolutely the cheapest soap and toiletries. The supposed breakfast tasted and looked like they were using the same food recycled from the weekend. No milk for the cereal, the rooms walls were cracked and repaired by someone who obviously didn't know what they were doing. And finally the whole side of the hotel is falling off the foundation so the room is literally tilted!!! If Harvey ruined the foundation and lower level walls and sheet-rock, then the Owner/Operators should make dang sure the amenities are tip-top. They obviously don't care to stay in business.

Great customer service, clean room and in a good neighborhood

Great customer service, clean room and in a good neighborhood

Noisy, outdated, just to stay 1 night and keep moving

Noisy, outdated, just to stay 1 night and keep moving

Me and my boyfriend found a razor in the toilet bowl. So the toilet didn’t wanna flush, we also found blood stains on the sheets in the bed.

Me and my boyfriend found a razor in the toilet bowl. So the toilet didn’t wanna flush, we also found blood stains on the sheets in the bed.

- I woke up to find a cockroach in the bathroom (at least it was dead; indicates the property does use pest control products and services) - I didn’t notice this when I checked in, but inside my room door, a few inches from the handle, there was brownish smeared staining that appeared to be either blood, chocolate, or excrement. Regardless of which, this is simply unacceptable and unsanitary.

- I woke up to find a cockroach in the bathroom (at least it was dead; indicates the property does use pest control products and services) - I didn’t notice this when I checked in, but inside my room door, a few inches from the handle, there was brownish smeared staining that appeared to be either blood, chocolate, or excrement. Regardless of which, this is simply unacceptable and unsanitary.

I really enjoyed the stay at this place had awesome experience. Ms. Wendy was very helpful and went out of her way to help me.

I really enjoyed the stay at this place had awesome experience. Ms. Wendy was very helpful and went out of her way to help me.

The room was clean, staff friendly and comfortable, but the breakfast and coffee was terrible. Ok if you know what to expect.

The room was clean, staff friendly and comfortable, but the breakfast and coffee was terrible. Ok if you know what to expect.

Only been to Houston a handful of times. This hotel was very well lit at night there are cameras throughout in the hallways, which made us comfortable and at ease.

Only been to Houston a handful of times. This hotel was very well lit at night there are cameras throughout in the hallways, which made us comfortable and at ease.

The front desk lady was very nice to deal with

The front desk lady was very nice to deal with

very cool, nice staff, very clean. Convenient store nearby.

Hot breakfast was actually cold. Easy access off I-45. Close to downtown.

The people were very nice. The hotel does need to be upgraded. But the beds were comfy

Front desk receptionists were extremely friendly and helpful. Very nice people! Allowed early check in and gave us a better room than what we paid for...

good

This was my 2nd bad choice motel in a row. It was in a bad location and hard to find. The front desk missed my 4:45AM wake up call on June 1, 2018 and no one answered when I called the front desk even though I let the phone ring 14 times. I nearly missed my early morning flight home.

Terrible location next to the interstate. If the room doors had a better seal to minimize the outside sound, it would be a bit better

Location Not a very nice part of town. Can eateried close.

The hotel staff was very accommodating.

Excellent for the rate. Decent location. Staff was great!

Continental breakfast was pitiful. No hot water in shower. Plenty of hot water in sink. Was clean but needs repairs.

Clean, nothing fancy but adequate for price. I was not disappointed. Staff was very nice and the free breakfast was sufficient.

Stay here every time I need to stay in Northside.Close to everything there.Better than taking a chance to drive back to Freeport,Texas after drinking a few.