Holiday Inn Express Hopewell - Fort Lee by IHG
About Holiday Inn Express Hopewell - Fort Lee by IHG
Located in Hopewell, 25 miles from Greater Richmond Convention Center, Holiday Inn Express Hopewell - Fort Lee by IHG has accommodations with a fitness center, private parking and a shared lounge. This 3-star hotel offers a 24-hour front desk and a business center. Museum Of Confederacy is 25 miles from the hotel and Virginia Commonwealth University School of the Arts is 26 miles away. At the hotel, each room is equipped with a desk. All rooms have air conditioning and a flat-screen TV, and some rooms at Holiday Inn Express Hopewell - Fort Lee by IHG have a safety deposit box. All rooms will provide guests with a fridge. Guests at the accommodation can enjoy a buffet or a continental breakfast. Holiday Inn Express Hopewell - Fort Lee by IHG has a sun terrace. University Stadium is 27 miles from the hotel, while Sycamore Rouge Theatre is 6.1 miles from the property. Richmond International Airport is 19 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
Guests generally appreciate the cleanliness of the rooms, the friendliness of the staff, and the convenience of the location. However, some guests have encountered issues with the hotel's maintenance and cleanliness, and a few have had negative experiences with certain staff members.
- Clean rooms and friendly staff
- Convenient location and good breakfast
- Issues with hotel maintenance and cleanliness
- Inconsistent customer service quality
- 5/5
I enjoyed my stay, will definitely book again!
- 3.5/5
Good
- 3.5/5
Was very expensive for the neighborhood/ location... was a decent hotel and was clean but almost $200 a night in Hopewell... really?
- 4/5
We stayed there to attend our daughter's graduation at Fort Lee which made the location very convenient. Rooms are clean and quiet. Breakfast is very good and fresh. the only thing i found unusual was the $ 5 parking fee per car per day and they did not even bother to ask for the cars specs even after i offered/asked. Other than that it was a great stay
- 4/5
They charged us $5.00 to park our car in their parking lot. We were not in the middle of a big city. Was not pleased with the charge.
- 4/5
Very clean, good breakfast and friendly staff
- 5/5
The bed was comfortable
- 5/5
Exceptional
- 5/5
Yes I did NOT like the idea that I had to pay $10 to park at the hotel.
- 4/5
As other reviewers mentioned, hotel was very clean and the breakfast had a great selection - better than at other hotels in this price range. My only issues were that the bathtub was very slippery and my young daughter slipped and fell getting into the shower and injured herself. I am not sure there is anything the hotel could do to prevent this but please use caution when getting into the tubs. Also, we were put in room 110, which is right next to the room where breakfast is prepped, and I woke up to music blaring from that room at about 6am when the gentleman preparing the food started working. I don't really want to complain about this, because I want the gentleman to keep supplying good food and enjoying himself while doing so, however make sure you're not in room 110 if you want to sleep in.
- 4.5/5
Superb
- 5/5
Yes, very good. Walk in shower was very nice and spacious!!
- 4/5
The room size is too small, and price would have been set accordingly. The tap water flow is too slow, and this would been inspected and maintained regularly.
- 2.5/5
Passable
- 4/5
Water pressure was weak, other than that everything was very good.
- 4/5
Breakfast room lady-amazing Room-very clean -does need a piece of baseboard cemented down -*inside door -end of left side wall. Annoyed by one thing —-$5.00 to park our car. REALLY??? I understand those hotels that do in a city area (limited parking /keeps others out) or possibly even a high end resort area. But here?? There was plenty of open parking available. Not needed here. Just felt like this was a “management /private owner” decision and not a corporate policy. Desk clerk was very apologetic and we didn’t blame her but it just felt wrong. The price of the room was high as it was-this just added insult to injury. Actually, if you want to bump the price up Just add $5 to the fee. You’d have less annoyed customers.
- 3.5/5
Clean, affordable and comfortable Water pressure in sink was low and tub backed up while showering
- 3.5/5
Water pressure in sink was low and tub backed up while showering ?
- 1/5
Definitely in the hood, couldn’t tell staff or guest from those walking around outside the hotel. The room was very dirty, bare minimum cleaning. We ended up checking out a day early and finding a new hotel because there were roaches in the shower.
- 5/5
Exceptional
- 5/5
Exceptional
- 4.5/5
I reserved a room with a king size bed and was given one with a queen size bed. When I informed the staff of the mistake I was told that there were no other rooms available.
- 4.5/5
Location and friendly staff. I reserved a room with a king size bed and was given one with a queen size bed. When I informed the staff of the mistake I was told that there were no other rooms available.
- 5/5
Location & security
- 5/5
Location & security
- 4.5/5
Everything was fine, but especially the breakfast. Good location. nothing
- 4.5/5
Everything was fine, but especially the breakfast. Good location. nothing
- 4/5
Room was a bit noisy as we could hear fellow travelers coming and going from the gym, but overall it was quite comfortable.
- 5/5
the room was quiet roomy, and the breakfast was good selection, met our expectation nothing
- 5/5
the room was quiet roomy, and the breakfast was good selection, met our expectation nothing
- 4.5/5
It was clean and the breakfast was good. Internet could be better. TV picture granulated sometimes and internet dropped out a few times, or was otherwise slow.
- 4.5/5
It was clean and the breakfast was good. Internet could be better. TV picture granulated sometimes and internet dropped out a few times, or was otherwise slow.
- 4/5
The sink was clogged and the iron was missing in the room. It was a pet room that smelled like a dirty pet the whole time. The staff was the greatest!
- 5/5
Very clean!
- 5/5
Staff was very friendly and it was very clean. Breakfast was awesome and they had a little pancake machine.
- 5/5
Staff was very friendly and it was very clean. Breakfast was awesome and they had a little pancake machine.
- 5/5
Very excellent service from check in to check out
- 5/5
Very accessible nice neat and clean I didnt have any dislikes
- 5/5
Very accessible nice neat and clean I didnt have any dislikes
- 4/5
My room was clean, air conditioning was complicated( thermostat). Staff was very helpful. Breakfast was good.
- 5/5
Breakfast top notch. Coffee top notch. Rooms, beds, pillows are great. Clean interior. Friendly staff. The outside trash cans were overflowing and needed attention. I would highly recommend this hotel.
- 4.5/5
Superb
- 5/5
Breakfast was amazing
- 4/5
Front desk person extra nice.
- 4/5
The front desk person was exact nice.
- 5/5
Doors need soundproofing
- 4.5/5
Superb
- 5/5
great
- 5/5
Excellent
- 5/5
Very clean and great staff. My wife and I truly enjoyed our stay.
- 4.5/5
Superb
- 5/5
Checking was easy receptionist was very nice Bed was so comfortable Morning breakfast was great Definitely worth the price Will use it again
- 3/5
My air conditioner did not work.l was hot all night.
- 5/5
The location of the property was central to several different areas, two major highways (295 right next to it & 95 less than 10 mins away), and several food places with varying hours to accommodate even the most nocturnal guests. The entry door and bathroom door design was a bit conflicting, but nothing too bad once you figured it out. Also, the air blew directly on one of the beds so it was uncomfortable for my sister.
- 5/5
The location of the property was central to several different areas, two major highways (295 right next to it & 95 less than 10 mins away), and several food places with varying hours to accommodate even the most nocturnal guests. The entry door and bathroom door design was a bit conflicting, but nothing too bad once you figured it out. Also, the air blew directly on one of the beds so it was uncomfortable for my sister.
- 5/5
Exceptional
- 5/5
- 3.5/5
Location to Fort Lee is excellent. Breakfast was above average for Holiday Inn Express Elevator was broken during our stay on the third floor. The air units that were by the window seemed to have two settings. Burning up hot when off and freezing cold when on
- 3.5/5
Location to Fort Lee is excellent. Breakfast was above average for Holiday Inn Express Elevator was broken during our stay on the third floor. The air units that were by the window seemed to have two settings. Burning up hot when off and freezing cold when on?. so much so it made us laugh.
- 5/5
Nonetheless, everything else was exceptional. The rooms and common areas were clean. The rooms had been updated with new sinks, lights, showers, furniture, microwave, fridge, TV. Bedding was clean and comfortable. The staff were all friendly and helpful. The breakfast was also exceptional with variety of eggs and meats, bread, bagels and tasty muffins, waffles, fresh fruit, and fresh coffee brewed by the cup. Would definitely recommend this hotel.
- 5/5
The staff was great. Very helpful and kind
- 5/5
Floor -I did not mind. Breakfast area super clean and food cooked perfectly. Chef was monitoring breakfast area and really nice. Location was perfect for me as I had business on the base. Shops super close. I would definitely stay again.
- 5/5
- 4/5
No pool. No restaurants around. All the family friendly restaurants about 15 minutes faraway at Colonial Heights area. It doesn’t feel safe after certain time around the hotel area.
- 5/5
Nothing
- 5/5
Very clean room. Staff was very very pleasant. The lady preparing the breakfast was stellar, she had music playing for that early morning wake up and she kept her station very clean.
- 2.5/5
Breakfast was great. Beds were confortable. Parking charge. entrance and exit to the location were confusing. Smoking area was at the entrance, had to walk through other peoples smoke.
- 4/5
Clean rooms but very bleach smelling but it was definitely clean. Staff super nice!
- 4/5
Everything was very clean and nice. Only thing that was bothering was the water pressure in the bathroom sink!
- 4/5
I enjoyed the breakfast and the staff, she friendly and very professional N/a
- 5/5
Clean room great staff and just best time ever
- 4.5/5
The staff was AMAZING. There was a little mess up with the room number written on my room key holder…the room number didn’t exist lol…a wonderful staff member in the laundry room and her boss generously helped me and figured out the correct room number for me as I had a number of bags I was lugging around. The hotel was very clean and welcoming. The room was super comfortable. Breakfast was great with a number of options to choose from.
- 4/5
Shops were not far from the hotel
- 5/5
The room was clean and staff was very friendly the air conditioning worked well
- 5/5
Breakfast was very good but eggs needed a little more thorough cooking see above
- 1/5
Bed bugs..
- 4/5
A wawa accross the street and a decent italian restaurant next door. The placement is run down, trash everywhere. I didn't feel very safe taking a walk
- 2/5
Breakfast was great....outstanding! The water pressure in the bathroom sink was poor. The hot and cold lever was coded incorrectly. Hot was actually on the right but the lever showed the left. Took awhile to figure out the faulty fixture. Called desk and offered another room after unpacking. This has been an on going failure never corrected. Can't believe no one else has had this problem! Fix it!!
- 5/5
Spotless
- 5/5
Spotless
- 5/5
Everything was great Na
- 5/5
The room was exceptional, everything was well laid out making it very comfortable. I couldn't believe the fantastic breakfast they served. To top it off they texted me when I got to the room to make sure everything was okay and the textred again as we were about to leav, I thought this was a very personal touch. I can't think of anything.
- 5/5
Room is clean and front lady is fantastic.
- 5/5
Room is clean and front lady is fantastic.
- 2.5/5
The bed was soft. For the amount of money spent for hotels, Holiday Inn should have a turn down service. We shouldn't have to ask for extra towels or supplies to clean our own room.
- 4/5
Not hot water in the morning shower. Window bind was broken and would not close all the way.
- 4/5
Not hot water in the morning shower. Window bind was broken and would not close all the way.
- 4/5
Breakfast was great! The pancake machine was soooo cool!
- 4/5
Breakfast was great! The pancake machine was soooo cool!
- 4/5
The side outer doors didn’t work on the side we were coming in and neither did the elevator. I stay every year for VSU Homecoming and it always seems to be one or the other. It’s familiar and close so I’ll be checking in again this year.
- 4/5
The side outer doors didn’t work on the side we were coming in and neither did the elevator. I stay every year for VSU Homecoming and it always seems to be one or the other. It’s familiar and close so I’ll be checking in again this year.
- 5/5
Super easy stay. The rooms were nice and clean. The breakfast was great!
- 5/5
Super easy stay. The rooms were nice and clean. The breakfast was great!
- 5/5
Easily accessible to Ft Lee and the surrounding are
- 5/5
Easily accessible to Ft Lee and the surrounding are
- 5/5
Room was excellent. Smelled really clean and was spacious. Great stay. Would stay again
- 5/5
Room was excellent. Smelled really clean and was spacious. Great stay. Would stay again
- 5/5
Not Applicable
- 5/5
Not Applicable
- 5/5
Excellent stay. Facility first rate, staff was super friendly and very accomodating. Recommend it highly.
- 5/5
Excellent stay. Facility first rate, staff was super friendly and very accomodating. Recommend it highly.
- 5/5
Clean, good breakfast, friendly, good parking.
- 5/5
Clean, good breakfast, friendly, good parking.
- 3/5
The staff was welcoming and accommodating, the facility was clean and the room was totally acceptable and very comfortable. Unfortunately, we were assigned 2 rooms on the 1st floor, my sister in one and me in the other. About 10 pm, a very loud crash disturbed my sleep and my sister's rest. Turned out a vandal attempted what appeared to be a break in by seriously smashing the outdoor window of her room. It was very distressing and frightening. She was, of course, moved to another room, police were called and reports made. Interestingly, when she & I went to look at the window from the outside, we noticed another window with similar damage on the same floor. When the gal checked us in, she asked if we minded being on the 1st floor. I thought that was an odd question. Now I know why she asked. I'm of the opinion that my sister should be reimbursed for having a experienced such a frightening and unsafe episode in your hotel.
- 3/5
The staff was welcoming and accommodating, the facility was clean and the room was totally acceptable and very comfortable. Unfortunately, we were assigned 2 rooms on the 1st floor, my sister in one and me in the other. About 10 pm, a very loud crash disturbed my sleep and my sister's rest. Turned out a vandal attempted what appeared to be a break in by seriously smashing the outdoor window of her room. It was very distressing and frightening. She was, of course, moved to another room, police were called and reports made. Interestingly, when she & I went to look at the window from the outside, we noticed another window with similar damage on the same floor. When the gal checked us in, she asked if we minded being on the 1st floor. I thought that was an odd question. Now I know why she asked. I'm of the opinion that my sister should be reimbursed for having a experienced such a frightening and unsafe episode in your hotel.
- 3/5
Great breakfast choices! Water pressure too low. Internet connection confusing. Broken device charging ports. Could provide information on what local establishments provide food delivery.
- 3/5
Great breakfast choices! Water pressure too low. Internet connection confusing. Broken device charging ports. Could provide information on what local establishments provide food delivery.
- 4/5
The customer service was friend and helpful
- 4/5
The customer service was friend and helpful
- 5/5
Friendly staff, clean room, excellent breakfast options. 10/10!
- 5/5
Friendly staff, clean room, excellent breakfast options. 10/10!
- 5/5
Comfy beds! Clean room
- 5/5
Comfy beds! Clean room
- 5/5
Amazing customer service. We had a problem with our reservation and the front clerk was so kind and patient in helping us figure it out. The place was clean, we really enjoyed the free full breakfast. We enjoyed our stay.
- 5/5
Amazing customer service. We had a problem with our reservation and the front clerk was so kind and patient in helping us figure it out. The place was clean, we really enjoyed the free full breakfast. We enjoyed our stay.
- 5/5
Workers nice and friendly Breakfast staff .... birthday girl .... amazing Donna front desk amazing Kaly amazing Overall a great stay
- 5/5
Workers nice and friendly Breakfast staff .... birthday girl .... amazing Donna front desk amazing Kaly amazing Overall a great stay
- 5/5
Room is very "CLEAN", staff is "GREAT", & the all around service is "AWESOME"!!!
- 5/5
Room is very "CLEAN", staff is "GREAT", & the all around service is "AWESOME"!!!
- 4/5
Need more selection of food
- 4/5
Need more selection of food
- 5/5
Clean room and very friendly staff.
- 5/5
Clean room and very friendly staff.
- 5/5
Nice room for the night
- 5/5
Nice room for the night
- 4/5
Holiday inn offers turkey products and other options other than most hotels and accommodations was too tier keep up the great work my money was well spent thanks
- 4/5
Holiday inn offers turkey products and other options other than most hotels and accommodations was too tier keep up the great work my money was well spent thanks
- 5/5
Clean room, modern and very good breakfast
- 5/5
Clean room, modern and very good breakfast
- 4/5
Clean room
- 4/5
Clean room
- 5/5
Our check in was smooth, the room was spotless, beds comfy, 5 mins from base. 10/10! The breakfast was so good and the young lady who prepared it was so kind, and loved seeing her smile. While my son is stationed here this will most definitely be my repeat booking!!
- 5/5
Our check in was smooth, the room was spotless, beds comfy, 5 mins from base. 10/10! The breakfast was so good and the young lady who prepared it was so kind, and loved seeing her smile. While my son is stationed here this will most definitely be my repeat booking!!
- 5/5
Front counter very friendly very clean rooms nice strong shower. Overall great experience
- 5/5
Front counter very friendly very clean rooms nice strong shower. Overall great experience
- 5/5
The breakfast was amazing & customer service was on point.
- 5/5
The breakfast was amazing & customer service was on point.
- 3/5
Bedroom pillows had an odor to them like they weren’t changed. But I must say the woman taking care of breakfast was extremely pleasant and took care of everyone!
- 3/5
Bedroom pillows had an odor to them like they weren’t changed. But I must say the woman taking care of breakfast was extremely pleasant and took care of everyone!
- 5/5
N
- 5/5
N
- 5/5
Had a fantastic stay, the staff and the breakfast was great.
- 5/5
Had a fantastic stay, the staff and the breakfast was great.
- 4/5
Breakfast. Close to Fort Lee. Staff was nice
- 4/5
Breakfast. Close to Fort Lee. Staff was nice
- 5/5
Everything was great. The only thing i did not like is that they had a coffee machine in the room but no water to offer. I had to pay $3.00 for water.
- 5/5
Everything was great. The only thing i did not like is that they had a coffee machine in the room but no water to offer. I had to pay $3.00 for water.
- 5/5
Very clean, wonderful buffet, breakfast, excellent staff, very mannerly!
- 5/5
Very clean, wonderful buffet, breakfast, excellent staff, very mannerly!
- 5/5
Would definitely stay here again. The location was great, the rooms were clean and comfortable, staff was amazing and they had a great breakfast.
- 5/5
Would definitely stay here again. The location was great, the rooms were clean and comfortable, staff was amazing and they had a great breakfast.
- 5/5
The staff were the sweetest and super helpful.
- 5/5
The staff were the sweetest and super helpful.
- 5/5
Excellent!!!!!!!
- 5/5
Excellent!!!!!!!
- 5/5
clean
- 5/5
clean
- 5/5
My room was clean and freshly equipped with clean towels and amenities. The dining area was clean and well organized and the food was great.
- 5/5
My room was clean and freshly equipped with clean towels and amenities. The dining area was clean and well organized and the food was great.
- 4/5
Nice hotel
- 4/5
Nice hotel
- 3/5
Breakfast was great. Staff was friendly.
- 3/5
Breakfast was great. Staff was friendly.
- 5/5
Didn't do breakfast.
- 5/5
Didn't do breakfast.
- 5/5
Staff was very knowledgeable and helpful ready to get you situated in your room in a timely fashion. Very polite and breakfast was hot and I’m ready.
- 5/5
Staff was very knowledgeable and helpful ready to get you situated in your room in a timely fashion. Very polite and breakfast was hot and I’m ready.
- 5/5
Friendly staff
- 5/5
Friendly staff
- 5/5
It was a nice hotel very convenient and I definitely enjoyed it
- 5/5
It was a nice hotel very convenient and I definitely enjoyed it
- 3/5
The property was fine! It was a slow check-in process and complimentary bags were not automatically handed to guess upon check-in [you had to ask for it]. The rooms, hall, and entire facility was spotless! It was disappointing that the pool was not open to guest but luckily there was swimming where we were headed.
- 3/5
The property was fine! It was a slow check-in process and complimentary bags were not automatically handed to guess upon check-in [you had to ask for it]. The rooms, hall, and entire facility was spotless! It was disappointing that the pool was not open to guest but luckily there was swimming where we were headed.
- 5/5
Very welcoming and a a good breakfast
- 5/5
Very welcoming and a a good breakfast
- 5/5
Staff were helpful and accommodating
- 5/5
Staff were helpful and accommodating
- 5/5
Perfect hotel! Great location, quiet, clean! Amazing staff….would definitely stay there again! A++++
- 5/5
Perfect hotel! Great location, quiet, clean! Amazing staff….would definitely stay there again! A++++
- 5/5
The breakfast was excellent. Cleanness and the friendly staff were very good.
- 5/5
The breakfast was excellent. Cleanness and the friendly staff were very good.
- 5/5
It was clean and a very good breakfast selection.
- 5/5
It was clean and a very good breakfast selection.
- 5/5
Staff, rooms and facilities were amazing, everyone was super friendly. If I ever find myself near Hopewell again this will be the spot.
- 5/5
Staff, rooms and facilities were amazing, everyone was super friendly. If I ever find myself near Hopewell again this will be the spot.
- 5/5
.
- 5/5
.
- 5/5
Love the places evething
- 5/5
Love the places evething
- 5/5
We enjoyed everything
- 5/5
We enjoyed everything
- 5/5
.
- 5/5
.
- 5/5
We enjoyed Rosa’s Italian restaurant around corner.
- 5/5
We enjoyed Rosa’s Italian restaurant around corner.
- 5/5
Great
- 5/5
Great
- 5/5
We booked a one-night stay so we wouldn't have to drive home to Richmond after catching a show at the Beacon Theater. The staff was friendly and the room was spacious, clean and comfortable. The complimentary breakfast was also unexpectedly delicious with a lot of options. We will consider staying there again for our next trip!
- 5/5
We booked a one-night stay so we wouldn't have to drive home to Richmond after catching a show at the Beacon Theater. The staff was friendly and the room was spacious, clean and comfortable. The complimentary breakfast was also unexpectedly delicious with a lot of options. We will consider staying there again for our next trip!
- 5/5
Very close to Army base and shopping places
- 5/5
Very close to Army base and shopping places
- 5/5
The customer service was excellent and extremely intentional with meeting our needs
- 5/5
The customer service was excellent and extremely intentional with meeting our needs
- 5/5
property was convenient and everything was well maintained.
- 5/5
property was convenient and everything was well maintained.
- 1/5
Mothing worked, lomited food, noovie channels
- 1/5
Mothing worked, lomited food, noovie channels
- 5/5
The lady at the front desk was amazing!
- 5/5
The lady at the front desk was amazing!
- 5/5
I have traveled quite a bit and have had to stay at so many Hotels but I think this is the cleanest and quietist place I have ever stayed in. The staff from house keeping, front desk and the lady keeping the good breakfast going was very pleasant. Absolutely will stay here in Hopewell, Va again
- 5/5
I have traveled quite a bit and have had to stay at so many Hotels but I think this is the cleanest and quietist place I have ever stayed in. The staff from house keeping, front desk and the lady keeping the good breakfast going was very pleasant. Absolutely will stay here in Hopewell, Va again
- 5/5
N/A
- 5/5
N/A
- 5/5
Decent for the money. Beds were firm but comfortable. I would stay there on my next trip North.
- 5/5
Decent for the money. Beds were firm but comfortable. I would stay there on my next trip North.
- 5/5
everything went smoothly
- 5/5
everything went smoothly
- 5/5
I’m used staying in 4-5 star hotels during business travel. This hotel was absolutely spotless from the lobby to my room. My room was the cleanest room I think I’ve ever seen anywhere in any hotel. It was also very comfortable. That staff was excellent.
- 5/5
I’m used staying in 4-5 star hotels during business travel. This hotel was absolutely spotless from the lobby to my room. My room was the cleanest room I think I’ve ever seen anywhere in any hotel. It was also very comfortable. That staff was excellent.
- 5/5
I really enjoyed my stay at the Holiday Inn express. The breakfast was good the people were nice and it always in a safe location. I would definitely reserve a room again.
- 5/5
I really enjoyed my stay at the Holiday Inn express. The breakfast was good the people were nice and it always in a safe location. I would definitely reserve a room again.
- 5/5
The room was clean and the staff was very nice!
- 5/5
The room was clean and the staff was very nice!
- 2/5
Checked out first thing the next morning and checked into another hotel. Tbh there’s probably mold in every hotel to some extent, but it’s too hard for me to ignore when I can actually see the mold as well as signs of water damage. Expedia was a huge help in getting us a refund for the second night. If you just need a hotel for a couple of nights and aren’t sensitive to mold, this place is fine for a short stay. Otherwise, I would stay elsewhere.
- 2/5
Checked out first thing the next morning and checked into another hotel. Tbh there’s probably mold in every hotel to some extent, but it’s too hard for me to ignore when I can actually see the mold as well as signs of water damage. Expedia was a huge help in getting us a refund for the second night. If you just need a hotel for a couple of nights and aren’t sensitive to mold, this place is fine for a short stay. Otherwise, I would stay elsewhere.
- 5/5
I do wish you had a pool but for my most basic neecd ya’ll are excellent
- 4/5
Bathroom door didn’t close fully
- 4/5
A really nice place to stop over.
- 4/5
Ok
- 5/5
Nice little Italian restaurant that you can walk to property was clean, staff was helpful.
- 5/5
The staff was very friendly, room was clean, clean sheets, clean bathroom, quiet. No issues. Would stay again. I recommend this hotel.
- 5/5
I had no issues. All went well. Had a great experience.
- 4/5
The property was as advertised. We were supposed to have received a king bed and got a room with two double beds instead. We got to the property late and we just wanted to shower and relax. We were not informed that we would be receiving a different size at check in.
- 5/5
The overall service was great. We will be back.
- 5/5
Great place to stay
- 4/5
Overall stay was good. The hallways stink like dirty socks and rotten food.
- 1/5
Our room smelled like no other yet we had a second room that didn’t smell. The staff did not stop the noisy kids running up and down the halls at 6 am and at midnight. The pool was completely covered yet advertised it was open. The food was not good served at breakfast. I have stayed at holiday inn expresses in different parts of the country and this one was by far the worst. The area it’s in is straight ghetto and everyone shuts their doors at 9 pm.
- 5/5
Great location and really nice staff. I loved it
- 5/5
Room clean, nice people
- 5/5
Convenient location, nice clean room and friendly staff.
- 3/5
The girl at the check in was kind enough but said things like, I am new and I dont have access to that. We checked in @6pm and left @11pm. The room was hot 74 and the bed was like sleeping on a sheet of ply-wood. The button to the elevator was very dirty. There was blk mold under the sink.
- 5/5
Cleanliness and staff service
- 5/5
You have everything nearby from gas station to restaurants, great location.
- 3/5
Good stay
- 3/5
They didn’t have an outdoor pool. On the website it showed an outdoor pool and that’s why we picked that hotel. UPDATE THE WEBSITE! Very disappointed.
- 3/5
Stain on carpets
- 5/5
Quick check-in
- 5/5
I enjoyed my stay. Will return!
- 4/5
Friendly staff
- 5/5
Centralized and minutes from everything, especially if you have family on Fort Gregg-Adams.
- 5/5
Friendly staff, location was good to restaurants and stores
- 3/5
They say they have a pool but there wasn’t one to use. Also, there was a bit of a musty smell in the room that should be addressed. Otherwise it was what you’d expect and it was clean, which is always a first priority when choosing a hotel.
- 5/5
Amazing staff!!! They were very polite & helpful. I would highly recommend staying there!
- 1/5
Nothing
- 5/5
The lady at the entrance is so nice and sweet , everything is clean 10/10
- 5/5
Only downfall was the horrendous smell of cigarette smoke when you open your car door at the front door , so disappointing
- 4/5
We enjoyed our stay. Receptionist was very courteous. Room was nice & clean
- 3/5
Our bed was extremely uncomfortable, A/C would not maintain temperature. Never got comfortable
- 4/5
I was disappointed that there was no bar of soap and no bacon for breakfast. All in all it was OK
- 4/5
convenient for what we needed to do - comfortable - good breakfasts
- 4/5
Nice service the breakfast was pretty good too
- 5/5
Ot qaa great
- 4/5
Breakfast was great, many hot/cold options Cons: found a bug in the coffee maker which we informed housekeeping & the front desk about when we checked out The heat/air conditioning system is very loud/makes an annoying noise. Overall it was great for our one night stay on our way home from Disney, would stay here again
- 4/5
Nice place
- 5/5
Very clean. Kind staff.
- 4/5
Great place to stay; however, breakfast was lacking. Very little choices. Staff explained that deliveries did not arrive.
- 5/5
The staff were all wonderful and polite and the was comfortable to stay in
- 4/5
Breakfast was good
- 4/5
Adequate
- 5/5
This was a super cute little weekend get away :) I was there for military stuff, and it was just far enough from the base to where I got there in time and that I didn’t hear the flag horns go off, I also LOVED THAT ITS ACROSS THE STREET FROM WAWA I pretty much live at Wawa. So that was a hugeeeee bonus. The only thing I was sad about was the Netflix didn’t work on my tv :( but other than that EVERYTHING was perfect ♥️
- 5/5
We have stayed here several times. Our fur baby is accepted here. Mary at the front desk is amazing and took great care of us!! Very helpful and friendly! We will come back!!
- 5/5
Room was nice. Place was clean. Only comment - bathroom door would not shut completely
- 5/5
It was safe clean and was not disturbed during my stay here
- 4/5
Property was great but only complaint is booked for two beds and only had one.
- 5/5
Excellent hotel I enjoyed my stay!
- 3/5
It was great just a couple inconveniences and things with it but I’ll stay again if I’m the area
- 5/5
Very convenient location, close to gas & restaurants! Only 5 miles from I-95. Hotel was generally clean. Room spacious and clean but bad stains in the carpet , in my particular room. Staff friendly.
- 5/5
Was just an overnight but exceeded expectations
- 5/5
Great
- 2/5
My room was not cleaned when I checked in and I have pictures to prove it. I didn’t like that there was no manager on Duty the whole weekend that I was there and I did not speak with one about my issues Sad. The lady at the front desk said I would leave a note about my complaints and someone would call me I haven’t received a call back yet I checked out on July 30 it’s now August the 1 I’m so disappointed ☹️ with this hotel.
- 1/5
Roach in room. Mold on shower. Room phone did not work. Paper thin walls could hear talking next door. The pleasant woman at the desk moved us to a room without a roach.
- 4/5
This hotel appears to Be semi new and modern. Staff appears to always be cleaning. Very helpful with any issues. The only issue I had was the cleaning of the room is wasn’t awful, but it definitely could have been better. There was someone’s hair in the shower..good thing I travel with my own bleach cleaning products. Areas were very dust as well. The bed was comfortable. The area isn’t the best, with hotels to the left and right of the property. Wawa just across the street is very convenient. We will book again when we are in town!
- 5/5
Needed a stop while traveling it was great nice clean and quiet exactly what I needed to recharge to finish my trip
- 5/5
Was very nice location and the staff was very helpful and friendly
- 5/5
Easy access off & on 295…
- 5/5
Comfortable beds. I do recommend 😊
- 2/5
Our room was described as non-smoking, yet the entire thing smelled like a cigarette that someone tried to cover up with a spray - I had a stuff nose the entire night from it and our clothes smell like it. It was humid in the room, so the sheets felt damp and the air conditioning direction couldn't be adjusted, so if you were in the bed closest to it, you got blasted in the face with air.
- 5/5
Will stay again if I’m ever in this area again. No complaints from me all staff was very helpful and friendly
- 3/5
We reserved a king bed and we’re told that Expedia overbooked. We were placed in a double queen. There isn’t much to do and limited eating options around the area.
- 5/5
I liked the updated furniture and fixtures. It was clean and roomy. Everything was in order, and the best part was that Whitney was an Amazing and Excellent host. She was friendly, cheerful, kind and professional. I would definitely stay there again.
- 5/5
Easy check in and check out..location was perfect and convenient food options nearby
- 5/5
The staff & hotel were great. I arrived 3 hours early and was checked in immediately. The rooms were clean and in good condition.
- 5/5
Clean Spacious Thoughtful storage in room Loved the space for luggage and coat hooks plus closet and desk and coffee bar Breakfast was delicious
- 3/5
What I don’t like was the girl from the reception, she wasn’t very friendly and got an attitude, she works in a front desk, she’s the face and no a very good one. She no even welcome us.