La Quinta Inn & Suites by Wyndham Ft. Lauderdale Airport

Realmente me sorprendio que este hotel no estuviera bien limpio ya que habia visto buenos reviews, las sabanas estaban llenas de pelos, el colchon estaba todo manchado. Nos cambiaron de habitacion y la siguiente habitacion el cabezal de la cama tenia como fluidos. Realmente muy mala experiencia

Recommend

Fantastic view and close to shopping places and restaurants.

Hardware could be updated but other than that very quiet and peaceful place to rest and relax. Very clean good housekeeping. Staff was helpful but not as friendly.

Very clean, very nice staff, airport shuttle was great.

My children has dairy allergies and they both got sick from the sausage that they ate at breakfast. Please make guest aware of the foods that contain milk, egg and nuts.

Todo me gustó 👍

staff very helpful and courteous. breakfast good.

Hope they fixed the keys. The keys sometimes don’t open the door room.

It was good if you’re going to stay just for a night

Everything Nothing

I arrived and the staff were so kind! The hotel is on a beautiful lake with a view. My room was not cleaned when I initially arrived and the staff were SO helpful and upgraded me for the inconvenience! My room was perfect for what I needed and had a microwave AND fridge. I will be staying again!

The front desk attendant, Nadia was absolutely amazing, very nice and very helpful. Older hotel but still kept nicely. Loved the hot tub at the end of our shopping days.

Que mejoren el aire condicionando

Room was large and clean with a little wear and tear. Bed was comfortable. Breakfast in the morning was as good was can be expected and it filled the void. Off the beaten path but right on the water and a few minutes away from retail. Lyft was about $22 with tip from Ft Lauderdale airport.

Room has had soiled mattresses and flying roaches! And the staff and manager refused to accommodate us! I have pictures and will be sending them to Channel 7! This hotel is very nasty and deplorable

The young lady that worked the overnight shift on Sunday night into Monday morning was EXTREMELY RUDE!

- Front desk: Lloyd, Kelan, Robert, & Nadia (desk) and Susan (breakfast attendant) were the stars of my stay - so helpful and kind. They deserve an 'excellent' rating. - Room: Comfortable. More vacuuming in corners, esp in bedroom, is in order. The mattress was very comfortable. There was plenty of room in closets and dresser, though dresser's drawers were a bit out of alignment. - Housekeeping: These services kept some of my ratings from being excellent. They change bedsheets only on 3rd day following check in. I'm not surprised that a hotel catering more to those coming/going from cruises doesn't know how to schedule cleaning for a long term guest, but I had to repeatedly ask for sheets to be changed. Front desk staff did their best to communicate this with them and three times told me they'd asked the housekeeping manager to contact me. That manager never did. One front desk associate had had enough and walked a member of housekeeping to my room one evening to get the job done. Housekeeping would empty trash every day (at one point even something that they deemed trash but was not in the trashcan) and changed towels as needed. They would not scrub the sink or tub even when asked. They did, however, change out the shower curtain and wipe down the tub's rim (not the interior of tub) the day I reported pink mold. I would come back if staying for less time. I needed a kitchen.

Neither of these affected the enjoyment of our stay.

Exceptional

The room was clean, the staff was perfect Nina was such a good help like when i tell you her service was top tier❤️ if i being honest i never been to a hotel and the staff was this pleasant. Everybody was perfect definitely would be back.❤️

Breakfast was ok. Boiled eggs, sausage patties.. the waffles are always the go to

Location

Pleasant

Hotel was clean, my room was clean, pool & hot tub was clean. The only thing that I had a problem with is the internet connection with the tv but other than this I really enjoyed my stay here. Staff was really great especially the women staff.

Disappointing

Great location for us as visiting for the F1 Room door didn’t fit particularly well. Was quite noisy being by the elevator.

Good location. Nice setting by the lake The facility appeared very worn and not clean. Old looking and in need of freshening. Our room had a problem with the A/C that was very noisy.

Very good

It’s not clean and sanitized Check in takes a while

Primero hasta ahora no me retornan el depósito en garantía de $75.00 , segundo el desayuno un verdadero problema. Mucha gente y una sola señora atendiendo de muy mala forma , las tarjetas de abrir la puerta se des configuraron u no se podía abrir la habitación. Y teníamos que bajar a la recepción para poder solicitar que configuren la tarjeta para poder abrir la puerta en lo personal NO REGRESO AQUÍ NUNCA MÁS

Overall the hotel was ok but needs fixture. The bathroom tub wasn’t properly kept as well as it needs fixtures. My overall stay I would say 6/10.

Falta de higiene en las habitaciones, deficiente atención al cliente

The water is not draining in the sink and bath tub. And the room bedsheets are not clean I see some red color on the bedsheets after we check in and AC also didn’t worked properly

I liked the rooms were clean and staff was nice. Only thing I didn't like where people smoking in their room and you could smell it in your room

Clise to the airport and shopping centers.

It’s a great location, but for cleanliness and maintenance was not up to par. We had to check out early due to the condition of the room.

All was great

The parking No working refrigerator and three requests to fix it and nothing was done

Great location The property could use a freshen up.

The parking No working refrigerator and three requests to fix it and nothing was done

Great location The property could use a freshen up.

My family and I stayed at your hotel on [fecha]. After our stay, multiple family members started experiencing severe itching and possible bites. We are concerned there may have been bed bugs or fleas in the room. We are currently inspecting our home and belongings and may need professional pest treatment. We would like this matter investigated immediately and would appreciate compensation or reimbursement for the inconvenience and potential damages. We also request a copy of any recent pest control inspections for the room where we stayed. Thank you.

It was good

The carpet, chair and bathroom was dirty. The shower curtain and bath had stains.

Thank you

Waited over an hour for the airport shuttle when it was on the way. 10 minute ride once it came. No shower head in shower. Horrible experience. Staff couldn't have cared less when issues were brought up.

Needs a rehab

The property nice on the outside. Bathroom toilet make loud noise when flush Refrigerator didn’t work lost my medicine food and we asked to fix and medicine got ruined And sandwich and we had to leave and go back home and my birthday vacation got ruined because had to canceled the other rooms at the hard rock casino because had to drive home for medicine.

Needs a rehab

The property nice on the outside. Bathroom toilet make loud noise when flush Refrigerator didn’t work lost my medicine food and we asked to fix and medicine got ruined And sandwich and we had to leave and go back home and my birthday vacation got ruined because had to canceled the other rooms at the hard rock casino because had to drive home for medicine.

Great

Pr

Location was excellent with many near by attractions. Beautiful hotel with a beautiful lake front. Great location to walk and visit some very large and famous outlets. During breakfast boiled eggs and susauge were served for our entire stay. I will try to explain this experience in the most professional manner as possible. But do not underestimate the gravety at which this experience could have easly went "SOUTH" for everyone present. Customer service rep(s) at the front desk had a personal confrontational "THREATENING" conversation "over the phone" with someone from outside the hotel while at the work place. They should try to resolve their issues outside of the work place. Management and Supervisors needs to be aware of the activities by their staff that takes place at all times. When staff members are being threatened while at work from someone on the outside (away from the work place) in a confratational manner, over the phone, then everyone present can be at risk if the situation changes for the worse.

Location was excellent with many near by attractions. Beautiful hotel with a beautiful lake front. Great location to walk and visit some very large and famous outlets. During breakfast boiled eggs and susauge were served for our entire stay. I will try to explain this experience in the most professional manner as possible. But do not underestimate the gravety at which this experience could have easly went "SOUTH" for everyone present. Customer service rep(s) at the front desk had a personal confrontational "THREATENING" conversation "over the phone" with someone from outside the hotel while at the work place. They should try to resolve their issues outside of the work place. Management and Supervisors needs to be aware of the activities by their staff that takes place at all times. When staff members are being threatened while at work from someone on the outside (away from the work place) in a confratational manner, over the phone, then everyone present can be at risk if the situation changes for the worse.

On check in it took 2 staff 15 minutes to check us in, and I was the only one there, the hotel was in a really poor state, the air con was blowing hot air, the floor was dirty, covered in hairs everywhere, don’t try think they got working hoovers, doubt the cleaners actually do anything, The decor of the hotel is very poor, the breakfast was rubbish boiled eggs and patties that tasted like a rubbish bins, orange juice watered down so much it may as well of been water, the man on check out was nice though, DEFINITELY NOT WORTH MY MONEY , Don’t recommend it to anyone

A nice. dependable place to stay

Superb

Fine

The staff was considerate and helpful. However, basic amenities were not provided. The shower was broken. The room was clean, however the hot tub wasn’t properly maintained and guest were smoking there. There should be more rules enforced about smoking on premises.

Hotel was very dated and breakfast was terrible. Lots of folks staying there before a cruise, very busy place.

Clean and friendly people

There must be something wrong with the AC - it was damp in the room. The breakfast was unappetizing - hot hard boiled eggs, sausage and old oranges. I've stayed there several times but will not be back.

Staff was extremely helpful courteous and polite

The room was clean and the staff was very nice and helpful.. I would stay here again..

Staff was nice. The rooms could be cleaner. There was hair in the bathroom that did not belong to us.

The room was clean, the bathroom need some work done.

Bed was terrible, when you got in it you rolled into a canyon

This was a very clean place to stay. The breakfast was great and the pool was very clean and refreshing. It was easy getting the reservation and the desk clerk, Robert was very kind, helpful, and professional. We really appreciated him and our shuttle driver, Mike. Mike was so helpful and kind. He explained what was nearby the hotel for dining and shopping and actually took us to places and came back to get us! They go above and beyond for their guests. We will continue to stay here in the future. Thank you!!

Set in a pretty location Lobby was less than clean. Entire property desperately needs updating and thorough cleaning.

Every single thing Beautiful

Beautiful

Set in a pretty location Lobby was less than clean. Entire property desperately needs updating and thorough cleaning.

Elevator is a bit slow and there is only one

The keys did not work on doors close to the exit at the back for quick exit/entry close to parking location.

Cleanliness of the room. The keys did not work on doors close to the exit at the back for quick exit/entry close to parking location.

Clean bed, working shower and A/C, cleanliness of the shower and carpet could be improved,

Clean rooms & quiet atmosphere. Breakfast was average & Susan, who worked in the lobby-breakfast area was very friendly

The place was under staffed, and not well maintained, but it was clean and a good value for a layover for a cruise Elevator was extremely slow, broken door handles.

Elevator was extremely slow, broken door handles.

,

Pillows need to be improved. Too soft

Very poor

Superb

all was very good the front desk staff was very nice and kind

Relaxing experience

While the staff members at the hotel were very excellent and always willing to help, the quality of the hotel was lacking. The hotel was very dirty, there was always food and trash on the floor in the hallways. Outside of the pool area, an animal kept pooping right near the water and it would be left on cleaned all afternoon. The bedrooms were also not serviced. We had a reservation for more than four nights and they only came once to get us new towels. We had to request new towels at the front desk each day, which was totally fine. The breakfast options were awful. It was a choice of hard, boiled eggs, and overcooked sausage patties every day. The coffee, tea, hot water, and milk. We’re always running out so cereal was barely an option.

The staff was very friendly & helpful

N/A

bed is good the water is not hot enough and breakfast is not good

Pool and hot tub were great. The guy that checked us in was also great! We ending up finding a really big cockroach in our room, the lady at the desk was no help and when we went downstairs she was kind of rude and tried to move us to the next room over. We ended up leaving and staying somewhere else. Even had to contact hotels.com to get a refund for the last night.

Pleasant

Staff was nice room was okay, bathroom was kinda dirty shower did not have a liner so the floor was soaked after a normal shower with just a cloth curtain available

Limpieza mejor

I have stayed at this hotel before and previously had a great experience, which is why I chose to book again. Unfortunately, this stay did not meet the standards I expected. Because of these issues, I will likely choose a different hotel next time, as I do not want to repeat this experience. Overall, I am disappointed.

Good

.

As for the hotel, not very much to say. Not all staff was friendly or professional and the gra’s didn’t maintained the room clean or stocked. Overall I’m not returning to that property..

Superb

Leaves in the pool. Room had a smell. Common areas were not clean.

The room was unclean. Bathroom had small pubes in the shower, bed had someone else's hair in the bed. There were crumbs on the floor. I felt slightly uncomfortable staying in a room like that.

Excellent service

Location is nice at the water and the rooms are specious. Friendly staff! I've had worse experienced with other La Quintas in the past but this one is pretty good! Beds are good. Breakfast is OK but nothing special. Rooms are outdated

Disappointing

Exceptional

The Staff was friendly The room was unclean. Bathroom had small pubes in the shower, bed had someone else's hair in the bed. There were crumbs on the floor. I felt slightly uncomfortable staying in a room like that.

Excellent service

The building is a little dated. It was clean. Hot tub didn't "bubble" just pushed the water a little bit. The elevator near the lobby was slow and small but worked. Everyone was very friendly and helpful.

Necesitan mejorar en la limpieza en todos los sentidos. En la habitación el aire no enfría, alfombra sucia, tardaba en bajar el agua en la bañera y nunca rellenaron jabón, shampoo ni acondicionador de pelo. Lo dijimos en front desk y nada paso. La última noche vimos 3 papas fritas en la alfombra del pasillo a los cuartos y por la mañana seguían allí a pesar de estar en el área las personas de mantenimiento. Desayuno co ti e tal estaba bien para ser gratis. Todo estaba bien pintado pero los pisos estaban pegajosos.

Clean room. Excellent staff.

Outside pool area great beautiful view great hotel location clean and comfortable room, breakfast was okay

Fairly good, convenient

Nice hotel. We enjoyed our stay. Convenient to the airport.

Hotel was okay but it needs updates. Few issues we had: Elevator was little scary and very slow, our microwave was gross like no one cleaned it in a while, our tv did not work, only 2 outlets in room we had. Pool/hottub outside were nice. If you are not looking for 2-3 star then probably be okay. Overall my family was not happy.

Friendly staff. Shuttle to airport on time. Loved it!

Reasonably priced hotel. Spacious room. Staff was amazing. Service from everyone at the front desk to the shuttle drivers overcompensates for any shortcomings of the hotel.

The property was clean and relaxing

The staff was amazing!!! The room was okay but the bath tub was NOT. It was old and it had stains and was just not in decent condition. For almost $200 CAD for 1 night, things could’ve been better.

Every thing was great

Floor carpets very dirty and painting is needed

The lobby area was nice and clean and walking in felt like a breath of fresh air. The room was also clean and the staff was very friendly and helpful to my needs. Would definitely be back again.

Amazing hotel experience. Clean. Staff was amazing! Staff was so kind, so helpful and so professional. I left my bag at the hotel, called back a couple hours later & they had my bag waiting for me. Kids had a blast. All around amazing experience. Would definitely recommend to anyone. I will be back! Thank you.

No restaurant, but breakfast was included. Dunkin donuts and convenience store about 15 minute walk. Front desk staff very helpful

I put in for Do not Disturb but they wasn't listening, wow,other then that everything else was ok

I chose this hotel because they told me explicitly the two times I called to confirm, that they do airport pick ups after midnight. When I landed and called for the shuttle, they said it only runs to 11 pm.

The front desk agent was very disrespectful towards me was screaming at me.

It was very dirty and old, and we found a roach crawling by our food .

The airport shuttle was a total disaster to the point I eventually used Uber. I called from the airport and was told to wait. Forty minutes later I called again and informed that I should have made a reservation. Forty minutes later, I called again and was put on a permanent hold. Eventually, the shuttle turned up but drove past me, never stopped and left the pickup point before I could catch it.

Air-condition was not working properly 😒

The hotel Lacked basics such as towels in the room, the AC barely worked, the pool out couch mattress was rather dirty and no extra sheets for it. We did enjoy the hot tub though. 😊

The hotel was ok. It’s a little dated. Good location from the airport & Hard Rock Casino. Good complimentary breakfast.

Staff very unfriendly, no eye contact when checking in. Hardly spoke to us , no welcoming words. having to pay for wifi is honeslty ridiculous in this day and age, it's a basic necessity these days. For the price we pay for hotel stay , wifi should be included. You have lost a customer

Great location Friendly staff

Breakfast also starts late,I took an uber to get to the airport,my wife stayed there for breakfast and she said it was not good. I won’t stay here ever again!!

No soap neither shampoo in the shower

.

By the lake Breakfast was horrible and the staff had no personality. Doors in bathroom stuck. Lights did not work.

Would not accept an AARP card for a discount.

Great hotel!

Comfortable safe area

Very nice

Exceptional value for the cost. Room was at the 4+ star level.

The pool was dirty. The bed was hard. The tub had water, rush or water stain in it. The breakfast was good so furniture and the room was old and broken. I’m just so happy it was just one night.

Staff was terrific! Okay stay for one night. Rooms are a bit dated and could use a refresh. Great location as hotel is close to Ft. Lauderdale airport and the cruise port!

Dust on the furniture

This property had mold and smelled like mold I every area. The bus that picked us up took forever and was filled with mold and pealing interior. I felt like it was a complete health hazard. They tried to spray to cover up the smell of mold and mildew.

Only downside to this property was the slow elevators

The good thing is that it's close to the airport. The facilities are somewhat deteriorated due to a lack of maintenance.

Airport shuttle was easy and staff friendly

Booking .com did not foward my reservation to Laquinta.The manager worked with us to solve the problem. They could not get hold of a agent from booking .com thank God I had a confirmation number.traveled 2hours to hotel. But the manager and came thru for us .hats off to Laquinta by Wyndham. Again never us booking .com again .I hope this goes to their corporate office. Ken S Not using booking .com .it reminded me of show with Jerry Seinfeld. Where they took reservation but didn't know how to hold it for me.????????????????????????????

Room was slightly outdated but clean and comfortable. The pool area was amazing and the shuttle staff were the best.

Beds were comfortable Property in overall bad shape. There was people were playing loud music on lobby

Property needs work

Breakfast was poor: trash cans overflowing, lack of food (ran out consistently early), watery orange juice. Rooms were not well isolated sound-wise; i.e., could hear other people peeing into their toilets from different rooms, doors slam shut, high humidity in my room, just one trash can, no room cleaning over the two nights spent. Some gym equipment was broken.

The property is a little rundown. The elevator is super slow, be patient.

The best food was the bagels. The orange juice was orange water. No taste. The sausage was cold and tasted like cardboard

Breakfast was ok, location is good

they used to serve scrambled eggs hairdryers removed from rooms/ bathrooms pool area unkept

good stay overall. would recommend and do it again.

Few and poor choices for breakfast. Hotel is old and dated. The keycard /readers for the card to unlock the door are not working well, we changed room and still had the same problem. It taked 10 or 20 tries to open the door. The pool was very nice. Staff were excellent. Location is close to a lot of restaurants. If the hotel was refreshed, it would be great.

Staff was very nice

Not a very impressive breakfast. Coffee wasn't very good. Hotel itself was nice. Beds were comfy. The area was very pretty. Saw wildlife!

Breakfast . Sausage was not good, Eggs were not good. Coffee was excellent!!

Much older facility and located off the main area. We just needed a bed for early flight next day. Met our needs but not sure I would stay for extended period of time. Room was clean and bed was comfortable. Air conditioning worked well too. No food on site but close to area where there were lots of restaurants.

Could've had better breakfast options. the room needed some repairs.

The location They did not clean my room for the 4 days I was there just put towels in the room. The breakfast menu need to be change and more variety offered, of fruits, muffin and danish. Not only hard bagels and bread

The rooms were cleaned and had hot water for showers. The property was clean. More could be added to the breakfast. Staff were friendly and accommodating.

The airport shuttle was great. The room was not clean and smelled like marijauna

I was moved rooms because the shower drain was clogged, the second room sink drain was held up by a water bottle cap, very unsanitary and the towel was dirty

However, the TV in our room didn’t work properly. We reported it as we left for dinner and was told they would check it out upon our return. Unfortunately, either they didn’t check it out or couldn’t fix it. In any case, the TV was still not working properly when we returned.

Room was very clean and comfortable. Staff were very helpful.

The room has a strong mold smell

property condition is too bad not maintained at all.

I would not stay here again even if it was free. When I pulled up the most recent reviews I was only shown the positive reviews. After we checked in and I pulled up lowest reviews all the recent low reviews were finally shown. I would never have booked it if I had been shown the recent low reviews. This place needs to be closed and renovated. It 's an embarrassment to the La Quinta brand. It's in a terrible area as well. And the staff seems depressed and not sympathic - after all the complaints they've become immune. The only good thing I can say is the bed was comfortable. Just make sure to wear flip flops to walk to the bed as the carpet is dirty.

Easy shuttle

It took over an hour for the courtesy airport shuttle to pick us up. The shuttle van was very rundown. Check in was very smooth. The soap and shampoo bottles were empty. Some of the plugs in the room didn’t work. The room definitely needs updating. We needed a cab to the airport very early in the morning and were told to dial “0” when we were ready and the desk would call a cab for us. When we did that at 4:30 AM, no one answered. When we got to the front desk, no one was there. She was apparently assisting another guest. When she finally returned, she said we could call a cab ourselves. We said we had no idea who to call. She finally called for us. It would have been nice if there was a list of cab companies available.

The hotel was great! we had a clean room with a beautiful view overlooking the pool.

This hotel is in desperate need of a remodel and the pictures online do not show how bad it realy is. Along with the airport shuttle bus that sets the tone for the entire place.

Old place, but comfortable

Clean and nice sized room. Shuttle to port Breakfast was very basic

Overall okay for one night stay, wait for the shuttle was too long.

Tub was stained and dirty. Guests smoked pot a lot.

All housekeeping did was make bed and neaten the towels. Didn't vacuum as I accidentally dropped a few small things on the floor in the room and bathroom before I went out and when I got back they were still there but the bed was made. I got bites on my ankles from something in that bed.

I couldn't stay again.

Price of amenities. ?

Clean room, decent breakfast options for a complimentary breakfast.

The stuff was berry bad and a lot of noise all night we were not able to sleep all night the worst I ever been

Easy access from airport, clean, nice and friendly staff!

Was able to obtain transport to cruise port at $15 pp by service recommended by hotel.

very nice for pre or post cruise option. only downside is restaurants are a pretty far walk

Yes ut was

There was a wide variety of food at breakfast . The grounds were lovely . Pool and chairs were plenty and comfortable . There were numerous seating areas . Staff were friendly and helpful.

It had a lot of leaves in pool mangment was terrible some of staff said I could use cash for a soda but other staff said I had use a credit card no cell phone reception checkin was very long waiting and people every where in a small space

The Breakfast is clean y really good food I love it! The place is beautiful

Location was good and we were able to get an uber quickly to the Hard Rock. The Italian restaurant dinner recommendation was very good. We got in late the night before and missed the breakfast. There was one moldy orange left in the basket. A bottle of water upon checkin would’ve been nice.

Poor

Great place close to the cruise port

Bathtub inside the room was in bad condition. There was no vent fan inside the bathroom.

We had a room with a king bed. The room was very spacious and clean. The grounds with the pool, hot tub, and patio seating area was really nice. The breakfast was adequate. The area was great. A short walk to shopping and restaurants. We will definitely stay again!

There was nothing to like. The hotel and the rooms were nasty and filthy with a strong humid odor and uncomfortable bed. Everything! The worst experience have ever had!

Very helpful with early check in and cheerful service!! Great location and nice pool and hot tub with view of water.

Nice view ?

Everything No problems

Good location.Reasonable rates. Breakfast with very few choices.Breakfast area is too small. Only one elevator, extremely long wait time especially during busy checkout times.

Yes all was well and staff was very helpful

Clean, friendly, client to restaurants, great breakfast included

From airport shuttle some had been waiting an hour due to just one third party shuttle driver Six floor room a/c not cooling loud noise. Got no sleep . Hotel old 1 elevator decent pool/tub:best was waffles breakfast. Staff did half my bill for inconvenience

Staff at the front desk were amazing-so friendly and accommodating! The Shuttle driver was also super nice, and made us feel comfortable. The hotel itself is old and dated, beds seemed relatively clean and very spacious, but the floors- part carpet part hardwood were quite dirty in all areas. For the price considering everything else around was crazy overpriced, I was content with this hotel. The pool and hot tub were nice as well- could have had someone clean out all the leaves, but otherwise a nice little area to swim and relax. Breakfast was nothing special but nice to have a quick bite to eat that’s free. The waffles looked great but there was always a wait for them so I didn’t get to try! For the price I’d stay here again.

Room was very comfortable

Horrible smell trough out the hotel one elevator in entire hotel takes forever.sketchy individuals lurking parking lot .

Bathroom had mildew all over the shower area that they attempted to cover with paint. Doors to bathroom were dirty and the knobs were mismatched. Beds were old and box springs were fraying. Just felt old and dirty.

Room had a musty smell but clean enough. Shower curtain rod was crooked and curtain wouldn't stay closed. Leaked water all over the floor. Room was big, and microwave was a nice inclusion.

Convenient to the airport and restaurants.

Great stay.

Staff staff staff wonderful

The bathtub could of been more representable

The staff was great but the room was very

The location is nice. It's right on a lake. The employees were very friendly. I got in there early so I had to wait for my room a little bit. They had a breakfast in the morning with waffles sausages, fruit, yogurt, coffee. I would stay there again. The rooms were cleannice cold air And they had a shuttle from the airport and if you stay there you can pay $15 to go to the cruise terminal

It's a decent hotel

Room was clean and area around the hotel safe.

Yes

Upon entering the room, we observed several areas that indicated a rushed preparation. Specifically, there was a noticeable musty odor. The bathroom presented multiple issues, including hair found on the sink and within the shower. The toilet seat was unstable, and the bathroom floor appeared unmopped. I contacted room service to request a mopping of the bathroom floor, and the cleaning cloth used subsequently appeared significantly soiled, which is quite telling. Additionally, I had to request assistance from an attendant to repair the toilet seat. The reception area could benefit from an enhanced welcoming atmosphere for our guestsAdditionally, my key card experienced repeated deactivations.

All was great!

The hotel was severely run down, roof tiles were caving in. The room was filthy, the showers tub was so nasty we didn’t even take a shower. Our phone chargers wouldn’t stay plugged in because the outlets were so old. The mattress was very uncomfortable and noisy. Overall the hotel just felt rundown and neglected. Staff was decently nice, that is the only reason for the two star.

Hotel was dirty and neglected. Outside pool was beautiful but hallways, Elevator and rooms were in poor condition. My room also had a cigarette smell to it. The room was dirty and certain things were broken.

We would stay here again.

Large room with accommodating staff

The shower had mold, the AC was loud & the room smelled funny

Close to the airport and with nice view.

The staff was very friendly.

The room the bathroom the breakfast options. The amenities everything need improvement they are outdated and old and rusty the ceiling in the bathroom was about to break open the tub was rusty the shower curtain torn n dirty. The staff by the name of Ashley doesn’t know how to speak to people and is biased towards caucasians

The room was not very clean. Carpets looked dirty.

Staff was pleasant. Hotel need some updates.

Very uncomfortable beds. Terrible pillows. Slow elevators. Dirty all over. Cleaning carts left randomly. The doors to the rooms look like a someone tried to break in. There is actually a small space between the door and the frame. Incredible! The good thing was the ac worked well, and that the view looked into a nice small lagoon.

Upon first arriving staff was good , I had two rooms reserved got one about an hour before check in which was nice. Second room was not ready so I told them I would be back and to take their time cleaning, when I returned they gave my room to someone else and I told them I wanted to be by my kids on the second floor but they put me on the fourth, okay whatever it was for one night. Then when we were going to bed I noticed that there were no pillows or blankets in the room for the third person I called down to ask for those things and they made me come down stairs to get them myself. I found that a little impressionable. I was very glad it was for only one night. Probably won’t book this hotel again.

My rooms door handle was broken so I couldn’t get in but they never hesitated to help me and resolved the issue

Room was comfortable and quiet...

The view to the water was beautiful. Hotel stuff was very pleasant and helpful. The hotel itself is very outdated, dirty, with broken hair fan, constant knocking noise from air conditioning above that made it challenging to fall asleep. The breakfast also was of poor quality and juices tasted like they were diluted with water. Extremely dirty carpets, but beds were very clean.

Great service. Very friendly. Comfortable beds.

This hotel is very outdated. Elevator is slow and took forever to come. Toilet seat was loose and we told them twice and it was not fixed. Soap dispensers were empty. Housekeeping did a horrible job cleaning as the one blanket was stained with with bbq sauce or blood and not changed. They left towels in the floor and only replaced one of the two bath towels. I would never stay her again. Oh breakfast was a joke too

Staff was courteous and friendly. The door lock was outdated, the key did not work everytime. Breakfast waffle machine broke during breakfast.Bathroom doors locks were ancient.

Nice rooms and very nice staff. Breakfast was quite chaotic and a bit understaffed for mornings prior to a cruise departure.

...

The staff was kind and well intentioned but it seems like the owners are doing the bare minimum to keep this place going. Rooms could use some updates and lack simple things like outlets on the bedside table for charging your phone. We waited at the airport for 40 minutes after we called the hotel and were told the shuttle was on the way. Once the shuttle arrived the driver said that the hotel was not calling him to let him know that guest’s were waiting. The breakfast staff was very kind, however; they did not have the equipment required to do their job. For example they only had one coffee pot so they were not able to keep up with coffee needs and were not able to brew decaf and regular at the same time so people waited up to 20 min for a cup of coffee during breakfast.

Staff was not friendly nor welcoming. My bed sheets were definitely not fresh.

First, there was no WiFi available during my stay, which is a basic necessity, especially for guests who rely on internet access for work or communication. The room itself was not properly cleaned and had a strong musty odor, making it very uncomfortable to stay in. The door key was another ongoing problem. It repeatedly stopped working, forcing me to return to the front desk multiple times. I was told the key was not programmed for the full length of my stay, which made no sense and felt like a poor excuse for their lack of proper preparation. Breakfast was equally disappointing. The options were extremely limited and unappealing, consisting of cold boiled eggs and bread. This fell far below even the most basic expectations for hotel breakfast service. Overall, this was by far one of the worst hotel experiences I have ever had. The lack of cleanliness, unreliable room access, absence of WiFi, and poor food quality made the stay frustrating and uncomfortable. I would not recommend this hotel to anyone and would strongly advise management to address these serious issues.

The staff was cute, courteous and nice and helpful rooms are outdated and we had to get our key replaced pretty much every time we used it

Staff was great. Love that there is an airport shuttle and that you can book a cruise port shuttle as well. It could use a little TLC but it as fine for what we were doing.

Clean room.. delicious breakfast..great staff and location

I really enjoyed my stay there. The staff was great and the rooms clean

There was a situation with other client when we arrived. A very uncomfortable entrance upon our arrival. Nadia was very helpful. But situation had escalated with client.

Very nice place. Nice room, roomy and clean. The location was great, near the airport and places to eat. A great outdoor sitting area with a good view. One disappointing issue is the breakfast isn’t available until 7AM. We had to catch an early flight so we didn’t get a chance to eat before getting to the airport.

Staff were great. Very helpful and courteous.

We didn’t take advantage of the breakfast, though it was available. We were able to leave our car for four nights at a fair price in a well-lit parking lot, which gave us peace of mind. The shuttle to the airport on the morning of departure was prompt. Airport pickup took longer than expected (close to an hour), but overall the experience was positive. A special thank you to Mr. Sterling, our friendly and helpful shuttle driver, who made a great impression. Overall, a satisfactory and good-value stay.

The room was very adequate. A few stains in the carpet. Toilet seat was wobbly. One elevator was broken, but the other one worked. But all in all very serviceable. Restaurants were a 15 minute walk away (Red Lobster, TGI Fridays, Dave & Busters, etc). Breakfast was fine: Coffee, juice, sausage, hard boiled eggs, bagels, toast, yogurt, waffle maker, cereals, oranges. The seating outside was very nice. The only problems we had were transportation related. Waiting over 90 minutes for the shuttle from the airport to the hotel. Made a reservation for the shuttle to the cruise terminal ($15 each person) but the next morning when we attempted to board, the shuttle was full. Ended up taking a very nice Uber XL for less $$ so it all worked out.

Many people were waiting to be checked in and to give the hotel credit, this was being done before the stated time but just one person was taking care of this.

I would absolutely not recommend this hotel for a park and fly. Very disappointing for an airport hotel. Breakfast and shuttle do not start until 7 a.m. Our flight was early so we had to take a cab to the airport. On our return we called twice for the shuttle. After an hour wait It never came so we had to take a cab again. As far as the room it was very dated and there was a very unpleasant odour.

Location was great. Room was spacious but very run down and in need of repairs and updating.

Room was run down, dated, and cleanliness needs to be improved. Doesnt look like any vacuuming had been done under and by headboard in a long time. Housekeeping left our dirty towels and garbage outside our room door for 2 days before removing. On the positive side check in was quick and easy and the bed was super comfortable. Breakfast was aweful except the waffles from the automatic machine. Another positive is that hotel was within walking distance of many restaurants and shopping area and close to cruise port. Over all expiernce was ok and suited our needs but would not stay at the property again.

The stay was good. Check-in was a breeze. The front end staff were attentive and friendly. The hotel cleaning staff needs to do a better job in the common areas including the lobby, elevator and floors. These areas were littered with trash and paper. The fruit infused water dispensers were not maintained. The water was gone and the fruit looked to have been sitting for some time.

Quick check in, always friendly staff. The pool was dirty, no towels and dirty ones laying around. Rooms are getting dated and tired. Was good for the price.

Airport Shuttle never showed up. Shower leaked, bathroom floor was wet. No toiletries incl soap. The room key did not work after breakfast in the morning. 1 elevator, long waits. Housekeeping with a very large cart took the elevator while guests were lined up waiting.

The lamps didn’t work. The wall sconce fixtures in the hall was crooked. The hotel is just generally on the older side. The staff during the day were very pleasant though. Very kind.

Paint splats on chairs, drapes, wood floor, bathroom floor.

Check in was late. I got there early (10am) with a medically fragile person. Staff told me they would get our room ready next. We sat in the lobby and waited. It was after 3 when we checked in finally. Many other people were checking in before us Evening staff was rude, day staff was very nice.

Great staffing - large room - no complaints - quiet & comfortable

Good

The hotel is older but it was fine for our one night stay.

The room was ok. Shortage of staff - lots of cruisers checked-in - not enough check-in staff. Breakfast could be improved

it was an ok spot for a night

Interior of the hotel needs a major refresh. The paint is all nasty, wallpaper peeling, floors are a stick mess, especially in the hallways. Overall, very unclean. The old toilets are so low to the ground that you feel like you're sitting on the floor. Air conditioner wouldn't produce cold. They tried to give us another room but the air wasn't working in there either. Overall, the building and grounds look nice when arriving but the interior of the building is something else. Also, there is only one elevator and it is as slow as can be. There were often times when people were backed up trying to get on it.

I put in for two nights. They said there was a glitch with a computer, and I was only here one night so they threw me out of the room after a funeral.

The room need some maintenance

Staff

Pool was out of service for the last two months-no notice on website or posting anywhere until you went outside.

Bathroom did not look clean at all tub dirty looking

Staff was kind.

Talked to front desk and they didn’t do anything

Room was clean, but needs updating.

Room was clean. Air conditioner at perfect setting. Nice but Could use some updates. Front desk staff all pleasant and helpful. 😊

The bathrooms are gross, completely unacceptable. Hallways, elevators etc, just terrible. Dingy, tired and dirty looking. Staff was great though . Tried to please and accommodate us. Not sure I will stay in a La Quinta Hotel again.

We felt like we were scammed! We paid $240 for a room that was not worth $80. The pics online show a nice updated, renovated motel. In reality this motel smells putrid, is falling apart and is in desperate need of repairs! All our soap, shampoo and conditioner containers were empty. The plug ins in the walls were coming out. Hair that was not ours in shower! This was by far one of the worst places I have stayed for that kind of money!!

Nice hotel. Spacious rooms and comfortable beds. Elevators are very slow! I would stay here again though. It is about 15-20 minutes from Port Everglades for those cruising.

Staff were excellent! Very helpful and courteous. Room clean. Great location. Only three stars as elevator was slow, made noises and jolts and felt scary.

The room felt very neglected, the ants in the bathroom were especially fun! The AC didn’t really work to cool off the room at all. The entire hotel needs a complete refresh and update as it’s pretty rundown and dated.

We had to ask that the bathroom floor be cleaned.

If you are looking for a place to lay your head for a night, then this place is suffice. If you have med to high standards, you may want to look somewhere else. The essentials are here but this hotel is tired and could use some refreshing. Beds are comfortable, Breakfast is food. And you won't feel like someone will mug you. You can pick this place apart...breakfast very crowded, shuttles are very slow(1.25 hours waiting at the airport cause hotel staff had poor communication with the driver). Half hour waiting for cruise shuttle (gave up and called Uber...half the price). House keeping not taking care of basics like filling soap bottle( ours was empty). Rug in room was damp (humidity???). Would i return? Probably. Just know what to expect.

Will never book again! We called three times for an airport shuttle and waited over 1.5 hours. This is not acceptable for a hotel that advertises airport shuttles! We ended up taking a Lyft service instead. We did not feel safe in this hotel and the elevator was dated to be inspected in August 2025 which hasn’t been completed yet. Very disappointing stay.

Staff was helpful and courteous. Buffet breakfast, not enough space to accommodate. Overall good place for 1 night before cruise.

Clean room , friendly staff. Thanks

Room was very dated and way too expensive for what you were getting!

Clean room. Fair breakfast.

The pictures make it look beautiful, it was a run down dump . Had to be buzzed to get into the front door, Hotel was very dirty. Hotel room was so outdated so very very disappointed.

Everything was perfect, esp the staff!

Carpet dirty. Staff pleasant.

Terrible! Property outdated and there was mold on the walls in the room

Unfriendly staff, dirty and smelly room with black mold in the shower. The airport shuttle did not start running until 7:00am. NOT a good stay!!!!

NA

Very old, the cleanliness in the corridors terrible, the maintenance terrible, the front desk service, not very friendly, the view and the location is the only good thing.

Broken latch, couldn't even lock bathroom door from inside. No shower gel or shampoo - bottles were empty

Took a while to find the shuttle to the hotel, but the staff was friendly and nice. Room was good, and there was a good variety of restaurants close by to eat at.

Nothing crazy. But does the job.

The room was everything we expected.

Room could use updating. Lovely looking out at the water and having breakfast outside

Too expensive for a below average hotel.

Shuttle service could’ve been faster. Had to call twice. Waited over an hour. Front desk said shuttle. Would be there in a few minutes. Never arrived. Took an Uber, which was there in four minutes and got to the hotel. Seemed like shuttle service could’ve been way quicker as other hotels Had multiple different hotel shuttles go by never saw ours going.

The breakfast was pitiful. They were not prepared for guests . At 9 am with another hr for breakfast there was no bagels , there was no butter , ran out of coffee and took awhile to replenish. I wouldn’t stay here ever again. The staff however was so kind.

The staff were excellent…friendly and courteous. The room was clean and comfortable (beds not so comfortable). Several restaurants and shopping were within walking distance making this a perfect place to spend two days when our flights had been cancelled due to weather up north. Breakfast not the greatest but it got our days started. Garden and pool area were very inviting. We’d definitely stay there again!

Room was clean, good location, good price. Shuttle from airport was non-existent, had to take an Uber.

Room was not clean, bathtub was stopped up. Every night I was locked out of my room and had to get a new key.

Room was nice

staff are nice

Everyone was great and very helpful

Room was nice and spacious

Yes

The property is older and heavily used low toilet in room very shallow..broken furniture…good location nice staff

Rooms did not look clean. Had issue with the hotel shuttle from the airport to the hotel. Waited for an hour and a half in the heat for it to get to our terminal and not stop. We ended up having to pay for an U er to get to the hotel. Hotel staff were not professional or friendly.

Very clean & courteous staff

Room OK, clean bedding but hotel needs rejuvenation. Don’t even bother looking at their Breakfast as it smelled and tasted awful.

Always comfy

Waited 2 1/2 hours for a shuttle from the airport to hotel. Was told to go to Stop E and pick up was made at Stop D. Barely made shuttle and shuttle driver was rude. Room outdated and all bottles containing soap, shampoo, and body wash were completely empty.

Stagf were very professional, friendly, and accommodating.

Yrs

The bathroom has awful, mold, molding torn away from the wall and the hardware in the tub was old and chipped, old cigarette burn on the tub. The night stand had rings from the last occupants drink. The carpet was so old and dirty. I mean.....$250 for this old dirty room is ridiculous! I would not spend $50 for this place! Horrible! My next post is social media! I have pictures!

Rooms are in need of an upgrade!

The room was clean, comfortable and quiet. Air conditioner worked and so did our tv. We enjoyed being able to go outside where there was green space and walking distance to a few restaurants. We would be happy to stay here again. Thank you.

Airport shuttle convenient. Friendly staff. Room wasn’t ready but they held luggage so we could use pool area.

A lot of property improvement

Shuttle good. Quick in and out.

As expected even though overpriced.

Breakfast food was out of food by 8 AM !

There were a lot of people checking in but staff was courteous and trying to help everyone. My husband loved the lounge chair in our room. The beautiful surroundings is what impressed me the most

Place seemed a little dated since we were there last, service and check in was good. Transfer guys from the airport were great though they were a bit overwhelmed by the number of people needing transportation

Overall not a great experience.

The room was awful. Roaches in the first room made me move immediately to the second floor. Left some items in that room since I was in a rush to get out of there and get some sleep. Room 204 was no better - dresser is old and drawer was off the railings. Roaches and reptiles were found also in that room. Rooms 105 and 204 were neglected, dusty, and old. Doors did not shut right either rooms - had to be pulled hard. The bathroom had a leaky faucet.

From the shuttle from the airport taking exponentially longer than expected (super rough with kids after a long day of travel) to having to request a crib *again* (not hard, but it all adds up, ya know?) to the final straw of the 4:30 AM fire alarm, this was the worst hotel stay ever. The only silver lining is that the staff was all nice enough, but that just didn't offset everything else. Add that to there being about half of the amount of seating for breakfast in comparison to all of the guests and then some, absolutely nothing went right about this stay. In regards to the fire alarm, if you're thinking well - that's not really their fault it's a fluke and could happen anywhere, I noticed the certificate for the elevator was expired since August and apparently the fire alarm was related to elevator issues, so in my mind that is completely on the hotel and lack of maintenance and upkeep. It was just the cherry on top of a crappy travel day. There are about 10 other hotels around the same price point - avoid this one.

Bad room

The hotel was convenient as a pre-cruise overnight stay. Shuttle to the port was $15 pp and well-run, on time with a pleasant driver. Those were the only positives. Upon arrival from the airport there were about 6 different guests in line to check in, with one harried but professional clerk trying to handle the front desk and phones at the same time. I had paperwork indicating my prepaid room of two double beds for two single ladies. On arrival, I was informed that the room configuration was no longer available, but we could have a King with a pull out couch. That would have been fine, but upon opening it up, it was a thin badly sprung mattress with no bedding at all, (pillows, blankets or sheets). I went down to the front desk to ask for some, and was informed by the a different night clerk she really wasn't "obligated to provide that". When I asked if she wanted guests to sleep on bare mattresses, she asked me if I wanted her to get some sheets. When I said yes, she huffed off and came back with an armload. There was a man in line behind me with the same problem, so housekeeping needs some re-training here. The breakfast was adequate, although the poor girl in charge was having trouble keeping everything filled up. I don't fault the staff, but the management. A property catering to the volume of travelers in a cruise port should staff more than one desk clerk and one waitress.

Overpriced. Shower don’t work well. No soap in shower. Card key lock on door dis not work well. Table in room broken. Dog barking for an hour on 5 th floor and no resolution.

No real complaints. Priced higher than expected but thats likely due to the national championship.

First off, we waited over an hour to be picked up at the airport with their shuttle. We called and we were told to stand at E, so we moved where we were from and waited 45 minutes at E. We finally called and he said that’s not where he was and he moved to a different location, so we needed to go there instead. What!! So we walked to his new location and guess what…he wasn’t there either! Four more phone calls later and we finally got our shuttle. When we got to our room, we went to the bathroom to wash our hands, and the hand soap dispenser was completely empty! The bathroom doors needed to be slammed in order to be closed. We had ONE washcloth in our room (for a family of four.) We went down to get more and we were told they didn’t have anymore?! We went to use the pool and there were only two bath towels left. This never got refilled while we were there. The shampoo and conditioner bottles in the shower were completely empty. The toaster started smoking when my son put his bagel in, so I quickly pulled the bagel out and it wasn’t even toasted! The elevator is extremely slow as they only have one. Luckily we laughed about all of this. It seemed like everything was broken or empty. We did like the restaurants that were close by and the wildlife around the property. The hot tub was nice as was the pool.

Airport shuttle easy and friendly staff

Breakfast was mid

Clean room

Clean room. Breakfast was average nothing fancy here fruit cereal and coffee milk. Nice pool and hot tub. Cheap clean place to stay a night. I would only walk around this neighborhood during the day. Couple of gas station convenience stores down the street if you need to grab any soda or snacks (the hotel store was pretty much empty)

Our experience with acquiring the shuttle from the airport was very disappointing. Called the hotel three times, choosing the correct option, and nobody ever picked up the phone. We finally had to take a cab to the property and the attendant there did answer the phone once while we were there concerning the shuttle. Other members in our party had a similar experience only after the phone was picked up they were hung up on and the shuttle never arrived for them either. The rooms were so so, with drawers askew or not fitting securely. But I guess you get what you pay for.

Run down and not very clean. Definitely not worth the price

This is a Roach Motel and they don’t care. Avoid at all costs. Hotel is not what this should be at all.

Amazing staff, very helpful, compassionate

Check-in/out was very quick and easy. The room itself was OK. The bathtub was very rusted and looked dirty, even though it wasn’t. The bathtub faucet was extremely difficult to open and when we called to have someone come help us open it, reception told us to try harder. In addition and to our utter surprise and disappointment, WIFI IS NO LONGER FREE on this property. This should ALWAYS be noted on every reservation. I wouldn’t stay here again. There are many other options in the area. Thank you, anyway.

Needs some updates especially the shuttle service. Van very old with mildew and mold. Room also needs updates.

The elevator was a bit frustrating as it was so slow getting to the floors.

Older facility, pretty well mantained. Good location.

Good place to stay for one night

Please fix or change internet provider asap! I could not finish my virtual meeting.

The people at the front desk were very nice. The breakfast in the morning was pure chaos; no where to sit and out of coffee. Our coffee machine in our room also did not work.

Change the time for your housekeeping knock doors please

Room was fine. Breakfast was not good at all.

Wonderful

Very good

Charges for early check in, charges for WiFi, and doesn’t offer airport shuttles before 7am. Hotel smelled like mildew. First rooms door was broken had to get a new room. No towels by the pool we had to use our rooms towels. I mean who knows might have been charged for extra towels too if we had asked. Staff were all very nice no problems with them. Just the nickel and dime policies

Staff was great. Got us checked in early and we were able to check out late with out any addition cost. Air Port shuttle was also provided at no cost and cruise port shuttle for $15 per person.

Air conditioning satisfactory

The hotel was dirty and neglected

Dirty. The room was cleaned by the staff, but there is ground in dirt on the carpet, doors, and shower. It needs to be deep cleaned. Loud. The hallways are 1/2 carpet and 1/2 tile, so anytime a cart of any sort is run down the hall it makes a big slam sound when the wheels transition from carpet to tile. Location. The location is inconvenient if you want to walk to get something to eat. This hotel is sort of an island onto itself (not literally). The patio in the back is nice but it doesn’t justify staying here.

The room was musty. The shower barely

It was fine for an overnight before a cruise. The hotel is a little tired (needs updating). The elevators are very slow. Check in very slow. Only one desk clerk trying to help everyone.

Very outdated, we made it through the with only 1 outlet working to charge all our devices.

The food service needs improvement. The staff are awesome.

Clean room, friendly staff, perfect stay!

Excellent

The rooms were clean and the hotel quiet. It is nice being located along the river. The breakfast was very crowded and they ran out of things and slow with replenishing the items. They do have a shuttle to the cruise port for $15 per person.

The air conditioning was good. Parking was still ok.

In spite of paying over $200 glad we were staying only one night before our cruise First ourTV wasn't working they asked us to switch rooms at 8 PM Not enough electrical outlets to plug-in phones, and my hearing aid charger and had to unplug lamps Carpet needed cleaning or replacing The breakfast area was dirty and the one person manning the breakfast stations had a hard time keeping up and just keeping up and the coffee pot full

Nothing to get excited about, unclean bathroom shower/tub, coffee maker missing parts, totally un-appealing breakfest..

Room smells horrible, the order is so strong I could barely sleep.

Staff was courteous and helpful

The room is opd it smelled. The tub looked dirty. The room waa hot. The ac did not go under 70 and the bed hard as a rock. Breakfast did not come out to after 7

Both A/C and parking good.

Staff

The location is safe

The walls are paper thin so as people were moving through the hallway with the suitcases in the mornings it woke us up

Staff was very courteous. Better than average hotel and good for a short stay. Excellent Italian restaurant only a ten-minute walk away. Sal's Italian Ristorante was well worth the trip.

Beutiful

The staff is very courteous and let us check in early.

The room is outdated and furniture shows clear signs of aging. Not very quiet but still manageable. The breakfast is ok but nothing special. Airport shuttle is nice to have but is every hour so you will spend some time waiting to be picked up or to be dropped off.

The room was clean and comfortable. One bit of feedback …some staff members could use a bit of customer service training.

The surrounding area was not very close to restaurants. The shuttle would transport people to the plaza with restaurants.

Room was clean and the price was good. Breakfast was fine. WiFi fast. The only issue we had was with our room card keys which didn't work. We had to get new ones from the front desk. It happens. Would stay here again.

Staff was friendly, nothing else about stay was pleasant. We have stayed here a few times but always book through hotel website, booking through Expedia I have to say I felt like we were given the worst room. Breakfast was nothing but a waffle , non of the other items were restocked in 30 minutes I sat and waited, asked for extra towels never received any. Beware the pool and hot tub are both closed booked this hotel specifically for our daughter’s birthday for hot tub and pool don’t go by what is on Expedia page it is closed and they said it probably would be for another month.

The hotel needs drastic renovations. Staff was courteous. Not enough staff to clean rooms. Room was not ready until about 3:20. Breakfast was ok. Not great. Ran out of coffee. Need more coffee pump pots. Waffle machine was not working well. Person at desk was nice to print out my luggage tags. Took an uber for cheaper than hotel provided ride to port. They charge $15 a person while we took an uber for $23.93 for 2. Wyndham needs to see how hotel is being run.

Bed and bathroom need major improvements. Mattress has no support especially the mid section. Water couldn't drain in the bathtub. Door handles are rusty.

Coffee machine was broken, guest water containers in the haul were both empty(. Only had 1 person at the counter and needed 1 or 2 more.

Room was clean and available before check in. Some miscommunication about the shuttle pick up location so a long wait!

Check in was fine but waited over an hour to have the shuttle get us from the airport. Next time I won’t waste my time and I will get an uber.

There is only one elevator in the building, and it is also very old, which made waiting times longer. The breakfast area is very small and felt crowded and limited. Although the property was generally kept clean and the staff was friendly and courteous, the hotel is clearly in need of significant renovation. Considering the condition of the rooms and facilities, the price does not feel justified. Overall, I was not satisfied with the stay and would not choose this hotel again.

Yes bed was good and soft to sleep in

Location, location, location.

The bathroom had roaches. The shower head had green on the shower head. I explain to the staff that I seen roaches in the bathroom. He said they would spray my room. What happened to exterminate the building. The room looked clean. No updates. I had forgotten that I had been there years ago and they had sprayed the room with roach spray and it smelled awful. I was so happy that I only had to stay one day. Never again! I will remember this location. Problems of bugs never resolved.

Room was clean but it is very noisy through the doors and walls. Breakfast was was not well stocked and the variety was limited. Staff is nice but needs more people working.

Room was clean the staff were friendly. The pool was closed very disappointed about that.

Room had ants. No lock on the bathroom. They were out of bre

Everything was great at this location within walking distance or a short drive to shops and restaurants. Glad we picked this location.

Very easy check in. Room clean and spacious

Airport shuttle and WiFi service are different as adv. descripted. Rather disappointed.

Not well maintained, and breakfast is worst. Staff maintaining breakfast area are not so polite.

Ok in general, although a little expensive for what they offer

Elevators took forever to come. Washrooms were not that great

Rooms were very clean and the shuttle service was fantastic. The staff was very friendly and gave great local food recommendations for lunch and dinner.

Close to airport. A short walk for food.

Loud toilet. Loud dog inside barking. Staff couldn’t keep up with breakfast bar.

Not a bad hotel, just very old and seems run down. Staff was okay but the room could definitely use some TLC; curtains were stained.. AC seemed like it was holding for dear life trying to blow cold air. On top of that the tub was full of water when we got it since it seemed like the towels fell in and the drip just filled the tub. Location was pretty decent though, few shops nearby and fairly close to the cruise port.

Front desk was fine. Hotel is in varyi g states of disrepair. Don't count on timely shuttle service or having any food available for breakfast.

Yes

Yes

Bugs in the bathroom. Both elevators stopped working during our stay. The "7AM-10AM" breakfast ran out of food at 8:20. We watched as some customers got angry with the unfortunate staff member caught in between the cheated customers and the stingy management.

The Front Desk staff was very helpful and accommodating, but the hotel looks to be very old and not kept up to Wyndham standards. Walls needed to be painted. Carpeting needed to be cleaned and replaced. The pool area looked very sad. The bed was comfortable, but the hotel definitely needs to be upgraded. It was OK for sleeping one night before a flight, but we have stayed in many other La Quinta’s and this was by far though one in the worst shape.

Then breakfast was simple and perfectly good.

Nice , clean , and a good price . Recommend for anyone

Room was dated. But clean. Not enough plugs at the bedside.

The hotel transfer from the airport to the hotel was over an hour and a half wait, we had to call 6 times for them to come pick us up, one time they hung up on me. The toilet was leaking and they didn’t do anything. There was water all over the bathroom. The breakfast was terrible, and there was no food open near the hotel by the time we arrived. Terrible experience. 1/10 do not recommend.

When we arrived at the hotel, we found the bed sheet was not changed. Everywhere is old, not clean. Front desk was not nice. However, it has a beautiful lake aside, and is located in a quite region. There are enough lots for parking.

Needed maintenance as sink stopper wouldn’t raise to drain. Shower dripped all the time. No conditioner or hand soap in containers.

Nice area, the staff was really helpful the breakfast was the worst.

Clean room, staff great

Safe and convenient parking. Loved the location.

Robert checked us in; room was very clean; had an early flight so car service was booked. Would stay again.

Prearranged shuttle service via hotel to port never showed up—took an Uber instead.

The room itself was fine except for there being little bugs in the bed. I also couldn't shower because i couldn't get the handle turned. I reported that to the front desk when I checked out.

Yes

Good

, very small. The morning breakfast was terrible. Only one person to keep the food stocked.

The air conditioning was not working well. For $100 plus a night, EVERYTHING SHOULD WORK PROPERLY. There was a wall control that didn't work, so we tried the old fashioned room unit. We had to drop the thermostat down to 61°, but that still didn't cool the room sufficiently. Very disappointed.

Lady at the check in desk was awesome

Waited over an hour for airport shuttle. Called hotel multiple times, sometimes they didn’t even answer. Flight arrived @ 9:30 p.m. shuttle didn’t arrive until 11:02 p.m., after multiple calls. Carpet in room torn, filthy, shower curtain torn. I’m really shocked how dirty it was!!! Bed was comfy, only positive.

We just spent one night. The room was clean, however there was no liquid soap to wash your hands.

Warning the CC hold when you check in is a lot and doesnt drop from your CC they said for up to 2 weeks

Also close enough to walk (10 minute) to some restaurants in a mall type area.

The pool was closed and we were not told. We had to change rooms as our key did not work 4 times. They did give us a little compensation but was not a great experience. I felt bad for the staff as it wasn’t their fault. They had little to work with.

There was only one plastic cup in the room.

The hotel was very dated, the pool was closed (it stated on their website it would open October 31). The free shuttle took over an hour to arrive at the airport. The shuttle driver spent the entire drive complaining about the traffic, kept saying it was the traffic that caused him to take so long. There is no way this was accurate because we saw other hotels (located close to this one) that had the same shuttles arrive and depart 2 or three times within that hour we were waiting.

The breakfast attendant had an attitude for no reason

It was a pleasant stay, friendly staff and helpful. Breakfast was a little poor.

Online check in was easy.

THE HOTEL ROOM 521 IS NEAR SOME TYPE OF MACHINE SO I DIDN'T GET MUCH SLEEP AND THE ROOM DOOR WAS AJAR WHEN I GOT TO IT. IT WAS ALSO AT THE VERY END OF THE HALL AND IT WAS AFTER 12 MIDNIGHT AND I WAS ALONE. STAFF WAS UNACOMODATING AND DID NOT DISPLAY ANY COMPASSION.

Our room was excellent. The check on was fantastic. Natalie was excellent.

Everything was

Dirty room with cockroach in the room no apologies

Very good service

It is a older hotel which could use some updates when it comes to now daus electronics. Asked for a wake up and didn't get it which cut into my travel time to catch train. Taxi service is sketchy in that area because of traffic

Cancellation not notified

The room was clean and the bed comfortable. Keep in mind it is an OLD building and doesn't have the amenities newer buildings have.

Our room was never straighten and breakfast was ok

The breakfast area wasn't as clean as it should be and the one staff i encountered wasn't friendly. For the rate it was a ok

Everything in the room is old not how it looks on the website. I don’t recommend

The AC in the room literally doesnt work and it was the worst!

A favorite place to spend a few!

Clean

The paint was all over the bathroom floor. The sound proof between the rooms was horrible. You can hear people talking really loud between each rooms and out in the hall way. The A/C was loud as well. We couldn't sleep all night! Will not comeback to this hotel.

Could have a better selection for breakfast, like condiments for parfays or more fruit for vegans.

Staff was very accommodating and the rooms were nice and comfy. A great location close to the everything

Very poor service, one elevator that works very poorly, everything is very dirty, the bathrooms are in terrible condition, I felt very uncomfortable.

Airport shuttle was easy, clean room staff very friendly and a great breakfast

In need of remodeling exposed grout water continuously dripping Air vents filthy very disappointed

Breakfast was cereal & bagels. Not the worst but for the price ? This place is a “all the good hotels are booked” last resort dump

Hallway carpet smells bad on third floor. Bathtub had stains and the room carpet had a weird smell.

Yes after we found out were the station was. The air in the room was good

Had airport shuttle

Great room for the price

The two ladies who checked us in were not friendly at all and very rude. No smile. No "welcome". There was NO water and the food coolers were completely empty. Our family had to wait for the front to make sure their rooms were ready and it was 7pm at night! Uncalled for! Not a friendly place at all. Then another lady came out to the front, not sure if it was a worker or not. Started arguing with the front desk lady and the front desk ladies were so rude. We will NOT be staying at this location EVER again!

Great place to stay

At 10:30 at night a couple were given my room as theirs and they tried to enter. Then at 1:30am the same thing happened, except the key worked and they tried to force the door open through the extra locks. The staff in the morning apologized and said that the system said the room was empty. I am a solo female traveler and to be awoken by someone trying to enter my room is unacceptable.

Everything’s good but they asking to pay for the wifi and I can’t watch TV

The complimentary airport shuttle is a great help. The reason I haven’t given five stars is that on two occasions the card would not open my room door and I had to trudge back downstairs to get it reprogrammed. This was a little annoying.

The staff were cu

wildlife much in evidence. Large bedroom, comfortable bed, decent bathroom. Breakfast was pretty good for a help yourself arrangement. Check-in was very efficient. It was about 9 am and our room was available so we were able to access it immediately. That made a great difference to our plans for the day.

Clean room

This place is great. Spotless clean. My daughter’s eyes lit up when she walked in the foyer. Our room was spacious.

Room is in definite need of upgrades but good convenient location.

The room was clean, big and very comfortable, the staff were very friendly. The pool wasn’t available due to remodeling but the rest was pretty good.

Clean room, couteous staff, and convenient location. A pleasant stay all around.

Everyone was very nice and helpful. Hotel is dated and needs updated. Spaces were as depicted. However, they were not very clean. Carpet should be replaced with hard floors.

No comment

Definitely can us a re-modelling, outside surrounding area b no we’d a clean up

Room was outdated. Needs a complete refresh. General appearance of hotel needs complete refresh. Carpets were old and worn, some doors were beaten up, breakfast fair - juice was watered down, etc. Will not stay here again.

Yes wonderful staff and stay.

Yes

We had to wait to check in due the supervisor having to check the room(suite), which made it a little inconvenient as I was late for work. Please ensure that the housekeeping staff move couch to clean under. There was trash present. Other than that everything was good.

Insufficient soundproof. Pool not open. Staff very friendly though

Very good.

Room was fine. But location was rather remote with not many restaurants close by.

Shower handle and front door deadbolt were broken but the staff were courteous.

We will definitely be back!!!

Check in great. Easy. Staff was friendly.

Staff was very professional and attentive however the bathroom needs serious up grade.

The room was good and the location from the airport and ship terminal was good. Ran out of water to drink in the lobby in the evening and coffee in the morning. Bagel was good. Biggest complaint was wait time for shuttle from airport and trying to get through on the phone to hotel. Another driver would be appreciated and if you know how many guests are coming in and at what time who need a shuttle should result in shorter wait time.