Holiday Inn Fort Lauderdale Airport by IHG

They charge guests for parking. The breakfast is average at best. Very disappointing. The best experience was being serviced by a man named Raymond at breakfast.

Nice and relaxation perfect if your in the area for business

Great

The room is perfect

Rooms were comfortable and clean, but wish it had a microwave. The pool was nice but could have been cleaner to swim in. Pool towels looked warn out and very thin.

I booked this particular hotel because of the hot tub, I called and asked upon arrival if the hot tub was available today, it was advised yes. When I went downstairs to use the hot tub it wasn’t working, maintenance came out to confirm that it was down and not heating properly. Disappointed definitely, could have booked elsewhere and received what I wanted.

J’ai bcq aimé mon séjour le staff était très gentil ,les chambres sont très propres et il y a une belle piscine

Good

👎

Love the place and great breakfast !

The rooms was huge and very nice. The front desk clerk was amazing! She was so pleasant and welcoming!!!

Need improvement about carpet, couch and TV

Upon arrival the staff was super helpful. We had a quick and easy check in process. The lobby, pool, and restaurants were beautiful and clean. We stayed on the fifth floor and as soon as I got out of the elevator, as someone who owns a home remodeling business, I could immediately tell there was a moisture issue. There was a definite musty smell. The room was clean, well appointed and the beds were comfortable. Perfect for a one night stay.

I waited 45 minutes to an hour for the shuttle. I’ll call the hotel three times and they’re sending me all over the place. The first time I was downstairs then they told me I gotta go for an extra to 324. Wait there I waited there for an extra 45 minutes and I finally call them again she told me that the driver said that he is there and he wasn’t finally after getting off the phone with her he showed up then once I’m in the truck she called him to pick me up and then he turned around and look at me and said you’re Miss Douglas and I said yes and I told him I’ve been waiting 45 minutes for him

Clean Hotel and my AC in my room work great.

This hotel is very good Clean good food we have swimming outdoor nice view. I just have the nights because I’m leaving early so I don’t take any breakfast there but I like it. It’s more better. It’s clean very clean. At least we sleep for something. You deserve it.

Still waiting for deposit

From the front desk being amazing and answering all my calls to the Manager that picked us up at 10:30pm from the airport, they were top notch!! 10/10 for the staff. They also helped us set up a ride to the cruise port in Miami!! If you are cruising, this is your place!!

This hotel was nice. Most people are here because they have a flight to catch so this is their one over night stop. We stayed because we were in town for a concert. The hotel and our room were clean, nothing fancy. Our room was right beside the ice machine and elevators, which made for a lot of noise. But overall, this hotel was in a great, convenient location to everything we wanted to do.

The bugs in the room

The area The bugs in the room

Overall the property was ok. The rooms had a little smell to it and the shower had some mold. Beds were ok but not great. I wasn't very impressed. Staff was nice though so it's on the property management where the improvements need to be meant

Superb

Superb

Dirty inside the room. Old looking, you can see where they are doing repairs. Bathroom smells like sewage.

Dirty inside the room. Old looking, you can see where they are doing repairs. Bathroom smells like sewage.

No microwave in room

.

Great

Exceptional

Terrible experience not clean at all smell terrible smoke dirty and dusty furniture and for extra terrible experience :, (. I saw a ghost at 3 am I never ever use I will put this comment everywhere and is overpriced room 224

Property was all around perfect

✔️

Denny's is across the street!

Everything was absolutely great ! Well maintain would definitely recommend this property

Clean, comfortable, pretty area

The location The staff at was not nice, no towels in the room and when we called room service they told us we would have to come get it from the office, room was dated

The location The staff at was not nice, no towels in the room and when we called room service they told us we would have to come get it from the office, room was dated

Poor breakfast

I loved this hotel. Great hotel for the price. The pool is beautiful, and there's a hot tub. I was pleasantly surprised about how good the food was. I had breakfast and dinner in the hotel, and both were great. There is also a bar in the hotel, which is nice. It feels like a more expensive hotel.

Staff are friendly, pool is awesome. Great for relaxing. Don't really like the no food at the pool policy, but I understand.

Staff are friendly, pool is awesome. Great for relaxing. Don't really like the no food at the pool policy, but I understand.

Outdoor pool was exceptionally nice!

Hotel is nice and clean . Perfect for quick stay before cruise. Shuttle service is good but a little bit disorganized. Nevertheless it worked out ok. I recommend it overall . Also the restaurant was good.

Dennis restaurant right across & gas station

Wonderful.

pool is great.so is breakfast

It was great - beautiful pool

Didn't go out to the pool but from inside it looked good cleaned. The breakfast was good and the dining area.The employees where great.

The breakfast was great, the service too. The frontdesk at check in employee. The room. The airport pickup service is terrible. I waited an hour for them to pick me up, and in the end I had to use Uber because they never notified me they weren't coming.

Checking in was ok but needs work. It seems like nobody acknowledges you as a patron of their business these days. You get a weird stare followed by incomplete details of the amenities that the property offers. I had to pry for information. If check-in etiquette and attitudes improved, it will be a five star rating

Very nice hotel with friendly staff, room was airy clean and bright, breakfast choice was very good, I will stay at this hotel again when I am working in the area the location was great, I do recommend :-)

The whole stay at hotel was great. Not a thing.

The whole stay at hotel was great. Not a thing.

Staff were great!! Hotel could use some TLC.

For the most part everything was good with a few major flaws for our crowd. The main bar restaurant doesn't open until 5pm the pool bar never opened. The breakfast staff was overwhelmed but thankfully the lovely waitress Eileen saved the morning!! Overall for our short stay was good.

Very clean and inviting Paid parking is in the back

Very clean and inviting Paid parking is in the back

n/a

Love the property

Budget friendly hotel near Holiday Beach and FLL. Hotel felt little old. Breakfast wait times were longer than usual as it was prepared and served and not a buffet. We enjoyed pool and it was well maintained.

Ugly placa

Absolutely no pool towels available.

Exceptional

Clean and well kept , I wasn’t expecting to pay for parking.

Quiet, clean, well kept

Quiet, clean, well kept

Exceptional

Room was very spacious and comfortable. Pool was enjoyable.Staff was attentive to all

Homeless in parking lot

Locations and amenities Homeless in parking lot

Air conditioner did not work in our room so they moved us to a 2nd room where the toilet would not flush. Went to use washroom in the lobby only to find out to late thst it was out of toilet paper. Went to wash my hands and all soap dispensers were empty. I would not reccomend this hotel.

The night check in clerk was over her job, but the day was pleasant. I mean it wasn’t bad, the tv kept cutting out because it’s satellite and it was stormy so that was disappointing. The pool is nice. Overall 4/5 stars.

FRONT DESK LADY WAS NOT LOVELY AND WALKED TO THE BACK FOR A WHILE MAKING ME WAIT, BUT EVERYTHING ELSE WAS GREAT

Staff very professional and kind.

Music blasting could not talk to anyone. Did not stop at stop signs, rolled thru them. Extreme speed , especially on side streets and was very ruff on the brakes, you had to hold on extremely tight. We asked him to slow down and he laughed, then middle age couple next to us said she was not joking, your driving unsafe.

It was ok

Clean rooms. Extremely nice staff. Delicious food

Great

Talking to the staff at the reception. The room space. The fee for early checking. I have been there since 2022. I was chocked when they ask me 25$ for early checking.

Talking to the staff at the reception. The room space. The fee for early checking. I have been there since 2022. I was chocked when they ask me 25$ for early checking.

Our room was filthy, toilet only flushed after 6 times holding the handle down after each use, there was a man getting arrested out front, extremely loud guests pounding on doors at 2am, 10pm our entire room smelled like weed - looked out to find people smoking in the stairwell and all drafting to our room. Not ideal for 2 guys kids, one with asthma. The pool area was nice enough. Staff was kind at check in. Unfortunately didn’t feel the price matched the quality this round, upgraded need to be made.

We had to leave too early for breakfast. We had dinner in the lounge and it was delicious! Transportation from port

We had dinner in the lounge and it was delicious! Transportation from port

Still have not received my deposit from the Holiday inn but overall the room was very very nice and clean inside and out

Disappointing

I love Holiday inn fort , I always stay there when traveling to Florida , breakfast is awesome, the staff is very friendly and helpful. Great place for family.

Be prepared to pay $10 a day for parking on top of you hotel stay.

The room stunk like mold and you could smell weed smoke

Over all decent place. But DONT trust the shuttle. The airport is 15 mins but it takes them a while.

NO Pressure for the Shower. The beds were not comfortable.

Close to the Airport. Friendly Staff. NO Pressure for the Shower. The beds were not comfortable.

Nice hotel very nice pool staff super nice

Was charged twice for the hotel room. Manager, Sabrina advised it was an error and would immediately be refunded upon check out however, I wasn’t. I called back to receive a call from another manager, Tyrone and haven’t heard back. My account has overdraft and I was charged a fee because of this double charge. I also ordered a steak from the restaurant that was burnt on the inside and completely uncooked red on the outside. Not the best customer service. The bartenders were amazing despite everything.

Very good price. Everything was expected. Clean, comfortable firm bad . Quiet room.

Très belle terrasse avec piscine

There was nothing to dislike. Staff were awesome, food was great, no need to leave this hotel, it was more like a resort. The pool area is very hard to best if at all will be back for sure.

Pool was clean and well maintained. Poolside sitting was very comfortable and relaxing.

Did not have free breakfast as most holiday inns and times weren’t posted or given. No free cookies as most holiday inns I’ve stayed at nor did I get acknowledged as a member

It was a great airport hotel..CLose by byut away from the hustle v=bussle.

Front desk staff were very helpful☺️

Horrible customer service

Horrible customer service

Comfortable

Upon check out I then found out that we were charged an extra $25 for an early check in which was not mentioned at all when we checked in. If there was a fee this should have been made clear to us. The airport shuttle was also overbooked and we were had to sit on each others laps although we all had reservations at the front desk. This caused a delay with all of the confusion as well as an uncomfortable right. It's too bad because I normally give this hotel a 5 star review but not this time.

Arriving on Easter, never stayed on a holiday, so dinner and bar were not opened. That was a bit of a surprise. We were able to order delivery service. It was an option but would have preferred to go to the bar/restaurant onsite.

Staff were great. AC in room loud and needs attention …walls are thin - woken up at 4am to talking in hallway …amenities such as pool - good

It was good

One of the biggest issues was the bathroom. The water pressure in the shower was extremely low, making it difficult to properly rinse off. On top of that, the water never got hot—only lukewarm at best!

Rooms were ready for early check in and the pool area was great

Rooms where clean, staff was friendly and the pool was great for the kids

Close to EVERYTHING. Rooms needs renovations.

The pool was nice, and the breakfast was delicious.

Breakfast was great.

Pleasant pool / patio area Hotel understaffed . No one to help with luggage at all ( we are 80/76yr). Stayed 2 night and after the first they did not refresh/cleaned the room in spite of having requested before we left in the late morning. When came back aprox 6 pm room was as we left it and they said there was nothing they could do , requested clean towels but were not brought to our room. Would not be back.

The pool and hot tub was really good. The hotel itself probably needs a facelift. The staff was friendly. There wasn’t much to do around the hotel in walking distance, shopping, restaurants etc. If you have a car it’s ok if you have to use ride share be prepared to pay lots

Friendly Staff, great selection of snacks on the go from the Market, restaurant on site. Overall good experience.

Nothing!

The free hotel shuttle didn't bother to pick us up since they determined it was too busy at Fort Lauderdale International airport! I won't bother to book this hotel in the future!!!

All in all this hotel is looking shabby and needs an upgrade which I’m told is in the planning stage.

Comfortable bed, wonderful decor!

Staff informed me that our booking was cancelled on arrival but Hotels.com confirmed that it was not cancelled. I had to book at a higher nightly rate for the same room type with the hotel staff but Hotels.com assisted in providing the difference in a refund.

Nothing Everything

The biggest problem was the musty smell in the room. There may be mold. I do believe it could be the carpet that could be the issue.

Room was not available upon arrival & staff did not offer to store our luggage. Pool was very nice but pool bar not open & no where to get food until restaurant open @5pm

Rooms were clean. Beds were horrible!!!

Breakfast every morning corner store gas station McDonald's and coffee House nearby walking distance

Everything was very nice. Loved it.

Lovely pool and staff.

Upon arriving, I was able to find a helpful airport staff member who called for me, and while we were kept waiting on hold, eventually he got through and gave me the location to wait for the shuttle. We waited amidst the throngs of spring break travellers for an hour, which after a 12 hour travel day was nothing short of brutal; but, no shuttle. We tried to call back - we couldn't get through. My mother is 70 years old and exhausted, so we finally had to take an expensive cab ride, which after the already high cost of this hotel was extremely frustrating. I explained what happened when checking in, and the front desk staff absolutely did not care. They said it's busy and the shuttle is busy, move along. An hour seems wildly unreasonable to me, but they did not care, not even an ear let alone an apology was offered. This one night in this hotel cost me $500 for a 12 hour stay; I've never been so disregarded, and disappointed.

Clean room front desk was very good

The room wasn’t ready until 5:47 pm

Close to the airport. Staff were very friendly and professional. Would stay here again.

Wonderful. The room was huge and the pool area was incredible

Ok

Room was

The most amazing hotel ive ever been. The staff was delightful, the pool was heavenlu and the location!!!

Hotel was updated

Last minute stay due to flight cancelation. Everything was wonderful from Airport shuttle, friendly and helpful desk and restaurant staff, immaculate room with comfy bed. Return shuttle to airport was not yet operating during our very early flight but front desk secured a private shuttle which was excellent. The pool was awesome. Even though a very short stay it was wonderful! This place has it all!

Clean room staff was great

Convenient shuttle and complimentary breakfast.

Staff were great!

Proximity to FLL airport. Advertised as a hotel with a shuttle from FLL Airport. Foundout after booking it stopped at 11 pm and was advertised from 6 am to 12 am, as a result had to pay for seperate transportation both ways. Normal breakfast at hotel begins at 6 am, this hotel started at 7 am and due to flight time total missed breakfast offering Finally the room cost for a last minute booking was exorbantent. We paid $ 569 for one night at a 3.4 rated hotel. You should be ashamed of your pricing practices.

Beautiful pool area. Friendly staff. No coffee in lobby as listed, sent to purchase coffee at coffee shop in front of hotel. Waited one hour for breakfast after ordering.

It was a great property to stay at close to the airport.

The room was very dated and the carpet and bed clothes felt very damp. The toilet tissue holder in the washroom was rusted and the lamps in the hotel room were showing signs of rusting. Light over the kitchenette was burnt out. Shuttle to airport only runs once an hour so we had to wait an hour upon arriving at the airport for hotel shuttle and then had to wait 2 hours for our room to be ready

We did not use the pool or the gym. The air conditioning was dripping on the floor in the lobby. Beds were very nice and comfortable.

Airport shuttle driver Robin was excellent. Our waitress at breakfast, Ilene, was exceptional and went above and beyond with friendliness, courtesy and service.

Yes

Thanks to Marshall and Denise for their great customer service. The facility was very clean.

It was good!

Friendly and accommodating. Easy check in. My only complaint is the shower pressure

The pool is very nice and the rooms are nice and the beds are confortable.

Food was not that great but staff was amazing and everything was clean.

The room was unclean, even after requesting housekeeping to clean it. Despite repeated requests, zero effort made. Would not recommend this property not worth the price.

Disappointed experience

The check in and room were adequate, only one complaint, the shower pressure was next to nil and the actual shower head was coming out of the wall. The tile around it broken and the sheetrock barely holding the shower head. Actually kind of gave me the creeps, first thing I thought was is there a camera in there?? I was going to tell front desk at check out (I only stayed one night) but the line was incredibly long and I didn't wish to wait.

The property was very nice. I would definitely stay here again. It was nice to have an onsite restaurant also. There was a problem with the shuttle pickup at the airport but the staff was very helpful and accommodating.

Good

This is the best place to stay if you have an early morning flight out of Fort Lauderdale. The shuttle alleviates the stress associated with the traffic in the area.

Poolside bar with smoking area was very appreciated

Pool area was ok. Restaurant was only open for breakfast. We did not see it open for lunch, dinner or bar service and we were there at 5pm. We did witness a waitress act extremely rude to a gentlemen who tried to get her attention during breakfast. We did not witness him do anything that warranted that reaction. Room was nice, although dated. Our toilet paper dispenser was not screwed into the wall securely so every time we used it, it would tip and the whole roll would fall off the holder. We had no issue with shuttle back to the airport. We would not stay here again.

Breakfast was good but they insisted its just for 2 people eventhough we were 4 staying in the room. Feels like a money grab for no reason...

Hotel was booked well in advance of what turned out to be the Snowpocalypse of February 2026. There was a regional and statewide (MA) state of emergency, full transportation & government shutdown, national guard deployed, travel ban (not that travel was possible), power failure for days, no internet, phone, tv. I was unable to even start the trip let alone complete it. The hotel AND Expedia gave me the run around & refused a refund. This is after Expedia posted on the website that change/cancel fees would be waived Feb 22-24. This is an exceptional circumstance for the refund policy, but they refused. To add insult to injury the hotel and expedia ask me "How was my check-in?" & "How was my stay?" Do better Expedia, IHG, & Holiday Inn. I'm definitely not planning on using Expedia and/or IHG in the future.

Great place, but someone got stuck in the elevator. Kind of scary.

The staff should be communicating. Got so won’t different answers while I was there

yes

Unfortunately, there were only a handful of chairs for the size of the patio and the people, they do day passes for the pool area which makes it hard to get a chair. The towels provided are more like hand towel size and the smoking area is right next to the nonsmoking area so it could have all been smoking and you wouldn’t be able to tell the difference. The restaurant and bar open at 5 and seemed overwhelmed by a small amount of people. We ordered drinks and they were terrible. What bartender can’t even make an old fashioned, a mule and a margarita?? The front desk staff is awesome! Friendly, helpful and efficient. Overall a good experience and I would stay again but with managed expectations. The room was nice, spacious and clean but the carpet was damp. They seemed to be making some improvements in the lobby but the building did seem a little tired. The area seems a little rough as well but Dania area is close and nice.

Unfortunately, there were only a handful of chairs for the size of the patio and the people, they do day passes for the pool area which makes it hard to get a chair. The towels provided are more like hand towel size and the smoking area is right next to the nonsmoking area so it could have all been smoking and you wouldn’t be able to tell the difference. The restaurant and bar open at 5 and seemed overwhelmed by a small amount of people. We ordered drinks and they were terrible. What bartender can’t even make an old fashioned, a mule and a margarita?? The front desk staff is awesome! Friendly, helpful and efficient. Overall a good experience and I would stay again but with managed expectations. The room was nice, spacious and clean but the carpet was damp. They seemed to be making some improvements in the lobby but the building did seem a little tired. The area seems a little rough as well but Dania area is close and nice.

In the listing for this property it states airport shuttle available between 7 am - 10 pm (I believe) and upon request. When I inquired about a shuttle for 5 am I was told I would have to find my own transportation as their shuttle didn’t run at 5. I told them the listing had stated it did and they were not going to accommodate my request. The other thing that was an issue was paying an extra $25 to check in 1 hour early into our room. We had been at the hotel since 8am and patiently waited until 2:30 to inquire about room. Was told our room was ready but a $25 early check in fee would apply. Never have I had to pay that fee…so was kinda disappointed with that. The property is nice and pool area is great!

In the listing for this property it states airport shuttle available between 7 am - 10 pm (I believe) and upon request. When I inquired about a shuttle for 5 am I was told I would have to find my own transportation as their shuttle didn’t run at 5. I told them the listing had stated it did and they were not going to accommodate my request. The other thing that was an issue was paying an extra $25 to check in 1 hour early into our room. We had been at the hotel since 8am and patiently waited until 2:30 to inquire about room. Was told our room was ready but a $25 early check in fee would apply. Never have I had to pay that fee…so was kinda disappointed with that. The property is nice and pool area is great!

We didnt even look at t lhe gym. Poolside food and drink service didn't start until 5. Other than that it was a very nice pool with lots of seating.

We didnt even look at t lhe gym. Poolside food and drink service didn't start until 5. Other than that it was a very nice pool with lots of seating.

Staff was wonderful, room was comfy and the pool area was exceptionally nice.

Pool was beautiful, room was very clean. Staff was extremely helpful and friendly

Bed was comfortable and, other than the feel of the carpet, things seemed clean. No free breakfast. Only free coffee is the coffee in your room, which is never good.

Sheets dirty, didn’t book our room correctly, tub was dirty

Room clean staff excellent the Restaurant not good

The Staff Members were very courteous to us.

The room had a smell and outdated .

Front desk staff was pleasant, room was clean and spacious. Overlooked nice pool area, breakfast was good and staff helped with luggage and getting airport shuttle on time.

Proximity to port Provide decent free coffee as a start. Hotels these days charge a lot per night with zero extra amenities

Clean room, very nice staff.

Great location and staff

There was no shuttle from the airport as included in the price. We were not allowed to pay for a cot for my son even though we paid in advance for 2 rooms with two double beds intended for 9 guests. We paid over $1100 for one night's stay before a cruise and it was SO overpriced- no airport shuttle, no restaurant/food at night, kids had to sleep on the floor (no cot allowed) and the rooms are run down and dingy for a very expensive nightly rate.

Clean & breakfast was great We waited 45 minutes to check & we had already confirmed stay & paid

Room was clean and the staff friendly. The hotel is in dire need of updating

Courteous staff, place was clean and it was a nice stay. Breakfast was chaotic on a busy morning - would have been better to offer breakfast as a buffet instead of table service.

Charged my credit card without my consent and lied about it. Will never use again.

👍

Help at Front Desk, and Bar with dinner !

Staff great room spotless

Very tired. Indigo is of the place and the shuttle service never arrived on time.

Overall it was a good place to stay and be surrounded by all the wonderful things Florida has to offer. Staff were nice, the pool was heated, and the room was fairly clean upon arrival. The only downside was an unpleasant smell when we entered the room. The second day the smell was gone and I could tell it was properly cleaned while we were out. Overall I would stay again in the future

Dirty

I called the hotel for a shuttle pickup. Was told where to wait and I waited for 1hour and 45 minutes. Called hotel 6-8 times put on hold 15+ minutes or they simply hung up. I paid for taxi to get there. Said I was at the wrong place and wanted name of the person who gave me wait where I did. I spoke with Expedia,they called hotel and hotel reimbursement me for the cost of the taxi.

We chose this hotel specifically because it was advertised as having the unique feature of a pool bar. The pool bar was not open, even though it was a busy Sunday afternoon and in fact, even the indoor bar wasn’t open. There was nowhere to get a cocktail for the start of our vacation. There was no where to purchase food either, even though the website advertised a restaurant. The restaurant was only open for an evening dinner and morning breakfast, which was good, but when we arrived at noon, there were no options for eating or drinking.. The room was OK but very dated and in in need of updating as well as the hallways and interior of the entire hotel..

It was okay

Daytime front desk staff was very good. Nighttime staff not so much

Clean room, great staff, airport shuttle.

Good...

The staff had canceled our reservation and once they decided to give us the room they refused to add a day extra. Bad, lazy customer service.

Great staff and nice room!

Also: the hotel did not recognize my membership level, and gave me no associated perks.

.

It was a great stay. Rooms were clean., front desk was great!!

We arrived early after requesting early check in. We were told around 2 pm for our room and our room was never available until 530 PM. One of the staff members (did not wear a name tag) was less than helpful and very unpleasant basically walking away from us when trying to check on room status. When we requested bedding for the pull out bed - we were brought 1 fitted sheet 1 pillow and 1 light blanket (no pillow case). We requested a 2nd pillow (there were 6 in our suite) only to be told there were none available - 15 minutes later we were delivered another pillow that was dirty with no case again. The toilet was slow to flush and not working properly. Over all just not very clean and chaotic when it came to accommodating guests. Not the service or standards you would expect at a Holiday Inn. It felt very much more comparable to a much lower end quality.

Clean rooms, nice staff and great pool

I have been trying to get in touch with Hotels.com. I did not stay at the Holiday Inn. They had a fire the day before and told me to contact Hotel.com for a refund. I stayed at Comfort Suites, Dania Beach. The day I returned home I called Hotels and was on hold. They took my number and said they would call me back. I dd not get a call back. I've been catching up on business but I would like a refund please! Thank you. I said it was terrible to get your attention.

the hotel caught on fire

Comfortable stay

There was a fire and I want my money back

Well there was an electrical fire on our 2nd floor room. The fire alarm went off at 4:45 am. The whole building was evacuated. Hollywood fire department got everyone out safely. Thank God for those rescue workers. The sprinkers went off in our room so we could not stay there any longer they did nothing to help us find another room or give us our money back. I wouldn't stay there again. Avoid the hotel. Bernard Barkouskie

Will go back!

Unfortunately, Fort Lauderdale had record breaking low temperatures while we were there. The heater in our room didn't work. We reported it to the front desk 5 times. Each time, they told us they would send someone to fix it. No one ever came. We asked them to move us to another room, and they said they were fully booked. I finally found a maintenance man in the hall and he came to look at it and verified that it couldn't be fixed. He offered me extra blankets, but said he couldn't make a price adjustment. I know this hotel was not equipped for cold weather, but the customer service was terrible. This was a terrible experience and I will never stay here again.

The hotel got on fire , we stayed outside in the freezing weather .

Pool was great, they let us put our luggage in a room so we could enjoy the pool until check in was available. Was a clean hotel. There was a cute coffee shop in the parking lot as well which was great!

Friendly staff, clean.

Rooms were clean and staff we very friendly

Staff support was brutal. Very slow service in all aspects. Restaurant quality was terrible and the price for what was offered was ridiculous. The building is run down, and pumped with fragrance plug-ins to mask the crumbling infrastructure. Lastly, there was a fire!! Terrible experience; we will never return!!!!!

Very friendly staff and wonderful rooms.

We stayed on the 3rd floor, in room 325, & the hallway & our room smelled SUPER strong like mold. *To be fair, we came in late & did not tell staff, but we don’t feel the room should’ve been rentable until the mold issue is taken care of, as it was not faint. There was only 1 trash can, which was in the restroom, which was strange for a room that size, with a kitchenette. Pool was beautiful & hot tub was great!

Please stop asking for this review.

Will not stay here again.

staff at desk was excelent and room clean

Great stay! rooms were huge, very comfortable beds, and conveniently located near the airport. Perfect spot for a pre or post cruise stay!

There was nothing remarkable about this hotel. For the price it was disappointing.

Room was quiet, beds comfortable and good rate. Front desk was very helpful

Front desk staff during our late check in was incredibly helpful!

Shuttle driver left us at the airport waiting. Front desk was rude. Would not stay again.

Very clean

Clean courteous staff

The beds were very comfortable and the pool was exactly the right temperature. Bonus points for wild iguanas sunning themselves near the pool.

The room was clean but it had a very bad odor. We went straight to the drug store and bought room freshener but it didn’t help. I believe the hotel is just so old it needs to be redone to deal with the smell.

Washroom smells like pee.

Pretty tropical pool and landscaping

Nice room. Other that that, just a basic hotel. Our dinner that we ordered from the restaurant was cold.

Building needs so tlc. Was understaffed. Could not ask questions because only one at desk. Ride from airport, pickup, took a long time. Made to order Breakfast was really good

Our first room was not good. We wouldn’t sit on the couch it was so dirty and the smell of marijuana was very strong. We did report to the front desk and they immediately got us another room that was absolutely fine. Marshall at the front desk was professional, kind and courteous. Couldn’t ask for better.

The staff, especially Ilene in the dining room, and all of the front desk, were AMAZING. Guests were pouring in needing hotel rooms after cruises due not being able to get back home because of winter storm Fern. The lobby was packed a lot of Sunday and Monday

Yes

The room was clean,and maid services were good

Clean room. Pleasant staff. Pool area is great. The food in the bar/restaurant was outstanding.

Very friendly and accommodating staff, large clean room and wonderful outdoor sitting area and beautiful pool!

Good room. The folks were 1st class! Airport shuttle ( Robinson) and check in folks were superb! Nice stay

No rooms available. Had to wait past 5 . Paid way too much money for this dump.

Room was tired, check in was painful, but we are in the room.

Bill and Tasha Smalls

Beautiful property and great service

Nice facility

Yes. Everything was great. Really good customer service

Clean and friendly staff. Enjoyed my stay

Very bad shower pressure and room smelled very musty.

Room was clean, bed comfortable enough, staff was nice. We didn’t get our breakfast because we slept past the time so I can say how the food was. Pool and hot tub were nice.

Room was fine. Beds were soft.

Very average breakfast

Lovely facility. We especially enjoyed the outdoor pool area. Friendly, helpful staff.

Clean room, everything was perfect 👌

Everything was good

Room was ok - smelt a bit musty but was fine for a short stay.

Temperature was well controlled. Neat and tidy. Could provide better access to the curtains, part of it was not moveable. Rooms can be equipped with a a stash of sugar and creamer. A microwave will be awesome, especially when coming in to check in at late night.

We had a great stay, very accommodating and friendly staff.

Breakfast, toast and coffee $10 per person !

Otherwise everything was OK!

The rooms were okay

Staff was friendly. Only one of the two elevators was working. Stayed one night prior to rŕty

Check in was fast, easy and friendly. The room was as clean as could be.

The front desk staff was amazing as well as housekeeping. The location was also close to so many beaches. Very clean and modern.

Yes, great stay

We were stranded here when our flight was cacelled. The hotel was courteous, very clean, and provided a comfortable spot for 2 days. Definitely recommend it!

Room was clean and comfortable except heating system went out and couldn’t be repaired .

The hotel has been somewhat renovated, but it was just a dusting. The location is not overly convenient to anything. The restaurant staff were awesome as were the front desk personnel. There are better alternatives closer to the cruise port or the airports.

Our room was very nice. The staff was extremely helpful. It was kind of comical that one of the janitors walked around the lobby spraying air fresher so it even smelled fresh. Pool was pictureworthy with water fall.

Fine for the price

Marshal was an amazing customer service agent but I was checked into a room that was under maintenance. Wasn’t very convenient late at night.

The staff was very friendly

Marshall at the Front Desk was friendly and professional! I received a free room upgrade and the suite was perfect.

yes

Everything was good until i saw 2 roaches.

At 255pm i called the hotel and tyrone told me that the shuttle driver would be notified and he did ntp know what happend prior.. We finally were picked up by the shuttle at 330pm. We waited 1.5 hrs. When we finally got to the hotel at 4pm . The check in individual was very apologetic. The manager Tyrone honestly did not seem to care and said he would have to find out what happened. Not even a true acknowledgement that this was not ok .We never heard a word... I have never had such a disappointing experience from a Holiday inn We booked in part for the shuttle . While we waited we say multiple shuttles go by 4 times. I would bever stay here again . If we had known we would have taken an uber or taxi . In fainess we could have walked faster .

We stayed one night while passing through Fort Lauderdale and would definitely stay here again. The staff provided excellent service, the room was spacious and very clean, and we appreciated having both a restaurant and bar onsite. The pool area is very nice and has a hot tub. The area near the hotel has a ton of shopping and dining options. It is an older property but it is clean and well maintained.

The busy breakfast only two people working

Yes

Good location, lots of space. Bathroom smelled like mildew, could use some updates.

Pool was also really dirty and all staff except 1 were not cordial.

Went above and beyond to accommodate

Yes

Accommodating and friendly staff! Loved the bar area and the staff.

Breakfast delicious and room are very clean

Good location. Nice hotel.

The main issue during my stay was the room condition. There was a persistent mildew or wet-towel odor that made the room uncomfortable, and the space itself felt outdated. The smell gave the impression that there may be moisture or ventilation issues that haven’t been properly addressed. Staff interactions and amenities were not the problem, but the condition of the room needs improvement.

Ee

Good room. Staff was awesome.

Not spotless , but clean.

We just needed it for one night stay prior to our cruise. It suited that. Wouldn’t stay her for a long term stay. Staff amazing

Everything was perfect

The stay and staff were very good. The only downside was how uncorfatble the bed was! The mattress was super hard and it was lumpy. There was no way of accomodating myself to be able to have a decent sleep the four nights I stayed. Pains all over and to visit my chiropractor upon my return home... The hotel per se, nice and well maintained. The server, Ilene was excellent!

Room needs a deep clean. Dirty carpet, blacken tile in bathroom

Desk clerk was rude and inflexible. It took over an hour to get checked in and we didn’t get to our room until 2 am,

Keurig machine was dusty. The rest of the room was clean. The toilet was not installed properly to the floor. Staff was good. Everything else was a good experience

The room wass decent. This hotel needs some remodeling but oversll comfortable.

Staff were very friendly

Great🙏

Just be aware of $10 a day parking charge, NO breakfast included and NO coffee or tea in the lobby. But there is a restaurant on the property that serves breakfast.

Todo bien

Pool area is beautiful! Great place to relax.

Could be little cleaner. Airport shuttle best

Just stayed overnight, good experience.

No service at all, not even a “thank you for staying with us! “ We had room 325, the instant the elevador opened on the 3rd floor it smelled like Raid Ant & Roach spray… the room smelled even stronger! Couldnt reach the toilet paper from the toilet, the toilet made an awful noice when flushed… the ceiling fan wobblef & made an awful noice like it was going to fly acrioss the room, really scary! Everything was awful!

Ac had water dripped from upper floor Ac and was noisy. Maintenance guy said he cannot do anything. Was not worth paying around $400 for one night stay. Front desk did not great well or mentioned about breakfast. Charges $10 for parking.

Did not like the additional $29 charge for parking. I felt that this was not included in the initial price presented to us was deceptive. Otherwise things were good.

From Tuesday night through Friday morning, there was a very strong marijuana/burning smell on my floor. I reported this issue to the front desk on three different nights, yet nothing was done to resolve it. The smell was so strong that it woke me up out of my sleep and made my stay extremely uncomfortable and concerning for my health and safety. On the morning I checked out, the hotel’s maintenance worker, Jonathan, also confirmed that he smelled it. During checkout, I spoke with the front desk employee whose actual name is Sabrina. She was dismissive and only offered 10% back for the nights affected. When I first asked her for her name, she falsely claimed her name was “Tamikah,” even though she had just mentioned that “Tamikah” had called out that day. When I questioned the inconsistency, she then admitted her real name was Sabrina. This made me feel that she was trying to avoid accountability. When I asked for the corporate number, she provided a technical support number instead, and I have attempted to speak with the General Manager multiple times with no response. I am so lost for words the way I was treated and brushed off is unbelievable

The room didn’t have a pleasant smell, bathroom was not clean

Nice room

It smelled like weed and urine throughout the hotel. It just didn’t seem clean overall. The staff were friendly.

Clean room. Fast check in. Great customer service

Easy check-in & clean rooms

The shower doesn't work good and the door not working good too.

Airport shuttle service and they were very good at making sure to try to line up the driver van with the guest or guest to get them to the hotel. Plus the room was clean and there is a nice pool to swim in and there is a convenience store literally two minutes away in case you want any munchies. Plus there’s a McDonald’s right across the street but also many good restaurants in the area easily Uber to. Especially mad chicken, which had the best chicken wings I ever had.

Couldnt make it. Got injured. Was not able to check in.

Enjoyed our stay

Clean and beautiful

It needs some updating

No microwave in room. No free breakfast, Additional $10 per day for parking.

Comfy beds - friendly check-in staff - overall 5 stars - it’s $10 for parking fyi

My room smelled like mold, had to change rooms. Someone was smoking weed on the floor I was on. The entire hallway smelled of weed. Needs a deep clean and updating. Also out front there was a lot of people hanging around smoking, felt like an unsafe situation.

Amazing !!

Room dirty

Clean room friendly staff

Great employees

spotless, plenty parking (get parking tag at front desk), and quiet

I came here for Thanksgiving from Georgia and I have to say that the service was amazing and the room was so clean and comfortable. I love the new shower doors instead of curtains. Great idea.

Make sure to get the parking tag at front desk to place in the car. Plenty of parking around the building as well. I could see my car from my room. Staff were super nice and friendly. Looks very well managed.

Clean friendly staff and very close to Hard Rock Hollywood

Great place

Clean room

Ended up buying a new suitcase at the airport for $150.

Only problem I didn’t notice about this place is that it’s right near the train that runs late into the night and you hear it a lot…

The staff was really wonderful.

Everything was perfect clean room, toiletries available comfy beds, great a/c.

Yes

Jeanie at the front desk was most helpful as we needed to find a particular bank. She took the time to find it and then write down the info we required. Thank you.

Did not use

Yes-got good instructions as to airport pick up and location is excellent, room great

All the staff were awesome!

airport shuttle excellent. Staff excellent. Vendor machine need to be fix. In overwall is a good place to stay for the weekend

Room clean pool great staff polite

The beds were comfy and room was clean. Air worked well. Bathroom shower was okay. Front desk employee was very kind.

Staff has been very courteous and we were even able to do an early check in. Spent the day relaxing by their tropical pool and hot tub. Breakfast was delicious and Ilene a great waitress. Tamika was awesome at the front desk. We stayed with friends. My only complaint was the shower in our room trickled and hardly had any pressure and the toilet required us to hold the handle down the whole time it was flushing. We were in 429. Our friends were in 311 and had no issues with shower or toilet.

Front desk very pleasant.

Room clean, liked the free shuttle to airport

Airport shuttle was easy to find but took a long time. Hotel room and service was average, but for the price, it was sub-par.

Airport shuttle was horrible, had to wait almost an hour. rest was great !

Yea to all

Hotel was nice. Would stay again.

Yes the hotelairport shuttle was air conditikned and in time.

All good

Moody receptionist, and a new charge for parking

Yes.Yes. Excellent experience!

Love it

Clean rooms and the staff’s was extremely nice…

Take so much time do check in

We stayed here the room was clean and beds were comfortable i would recommend to anyone.

yes

Staff

Nice hotel stay

Great all around.

I wouldn’t stay here again

Clean room, nice pool amd shuttle to airport was great!

Everything was just amazingly perfect…

Rooms were ok, its dated. Friendly staff though.

Everything was just as I expected! Perfect !

Convienient and nice.

The hotel itself is nice but the couch in the room is unclean and the toilet is too low

Beautiful hotel and fantastic staff

And the manager & Marshall AMAZING!!!!

Persons are so very kind

Clean

great as usual

Great!

Everything was great! Will be staying again in the future

Didn’t try to charge us for checking in early or checking out late. Pool and hot tub was very nice

Marshals hospitality was phenomenal. From start to finish I was amazed by how professional and friendly our interactions were with each other. Definitely will be revisiting and referring friends and family to this property!

The bathroom was one of my favorite aspects. Pating for parking seemed unnecessary but that was thr only downside.

Good

Staff was very helpful and pleasant, pool was clean and inviting. Airport shuttle is a big plus

Our room was noisy, we could hear the elevator and people talking at night. The shower floor had some spots with mold. The last day we stayed we removed the do not disturb sign so that they would clean the room but never got clean even that the cleaning guy who was in front the room saw us removing it before we left. In the pool area there was dog excrement by the hot tub. The only good things about this place was maybe the pool, the lizards, the iguanas and definitely Elaine the older lady serving the breakfast, she went above and beyond to make sure everyone in the breakfast area was well taken care of and other of the staff was super sweet and helpful. We heard by other guests who stayed before at the hotel that since the management changed everything has gone downhill, they said it used to be a great place to stay but not anymore.

Great

very unhappy charged $10.00 for parking. turn on Heater in it blow up had to ask (3) time to change room smelled Burning/Smoke OMG! they claim cause if Florida A/C is Always used not heat. rehearsed comment!!!!

We stayed here for one night before our cruise leaving from Port Everglades. Room is clean, pool and hot tub are very nice and clean. Denny’s and McDonald’s are across the street, no other restaurants within walking distance. Also next to a gas station with a nice convenience store for snacks and such. Staff was pleasant, but they will charge you $25 if you want to check in early. This was our 2nd time staying here before a cruise and we would stay here again short term. Long term would be ok if you have a car.

I enjoyed everything, especially the Front Desk Staff.

This was very disappointing. When hosting large events that impact guest accommodations—such as parking—the hotel should provide clear warnings or notices during the booking process so that guests are aware before committing to a reservation. When I paid online I was forced to pay a $11 fee per car for parking for the night and the irony of not finding a parking spot or getting some sort of rain check was very frustrating.

All of it

Clean room

Staff are friendly, very clean. Restaurant on site is delicious and reasonable. Pool area is beautiful

Friendly Staff

Poor

Overall, great stay

Family Friendly and great pool!

Staff was very friendly

Closer to airport and safeguard self storage

Great check in, restaurant staff and food. Comfortable room.

It was ok. I wouldn’t go back. Pretty average

They added a parking fee since the last time I stayed there. Nothing else changed. Only Holliday Inn where I was ever charged for parking. The woman at the desk was unapologetic to the point of being rude.

Good Value.

Un lugar muy tranquilo y seguro

It was very nice, only thing i didn't like was that a roach was crawling in the room. Yes i killed it

Excellent

The pool area far exceeded expectations at this property. The staff were very friendly and attentitive. The property was clean and a great location. The bathrooms are in need of an update. All in all - would definitely stay here again

Nice place

Staff is very good. Airport shuttle is great. Free morning coffee is awesome. The check in process was good

Would definitely recommend

Great place

Lived it

Beds are really hard. Restaurants heave weird hours.

Not a lot within walking distance but hotel restaurant was fine for breakfast and snacks. Pool area is gorgeous. Well maintained property.

Very nice property

The front desk staff were very nice as well as helpful, especially Cary. The rooms were clean and in good condition. The pool was also very nice. It is a good place to stay.

The staff was great, early check in, second time staying here. Will stay again

Very clean

Great stay! Area good, I95 expressway next to hotel

Great service

Clean rooms and great staff

Great location

Very nice front desk employees.

.

As soon as we stepped in the lobby, we knew this was going to be a great stay. Only problem we encountered was that the water pressure was low (we could live with that) and the hand held shower did not work and we preferred that to the over head shower. But overall, we loved the hotel and the employees were wonderful. Thanks to all

The air conditioner was so loud and noisy it kept me up all night long

Although we did have an issue with our sink not working we were offered another room with no issues. Hardly any water pressure to the shower and our sink backed up. Few minor issues but I would definitely stay here again.

The convenience of the airport shuttle

The property was okay. Not much to do in the area there is a shopping center about 10 miles away but you need to get on the highway so it’s not in waning distance. You can tell they updated the hotel in some parts but the halls where the rooms are needs some TLC, and in the rooms. Seems like housekeeping just comes and spots cleans. Hair was still under my pillows. The buttons to the A/C Didn’t work. Carpet was coming up from the floor. Only had one front desk person during the busiest time of morning and poor guy was completely overwhelmed with check in/out and the phones. There was no breakfast on either day. But they put out coffee and other drinks. Cool for a night, but I wouldn’t get comfy there it was convenient for the price I guess.

Cons: shuttle driver drove like a maniac, the food options are minimal in the area, the area doesn’t feel safe for walking If I was staying near FLL again I certainly would choose something closer to restaurants.

Great

Great experience

Need Better piĺlows

The property is conveniently located nextto a petrol/gas station with a mini mart so it was handy for getting drinks and snacks. There is a McDonald's and a Denny's diner across the road too as well as a tiny Colombian coffee shope next to the petril station. There is nothing else within walking distance as there are no pavements/sidewalks and main motorways nearby. Around the hotel is an indistrial area so not much to see or do. However there are plenty of places you can visit by uber or taxi, like Dania Pointe, Dania Beach and Las Olas, all a short distance away by car. The Fort Lauderdale airport is jist a short distance away, around 15 minutes by car. The hotel itself is ok for 1 or 2 nights, nothing wrong with it but nothing special either. The pool is nice and there's a restaurant and bar downstairs. The free airport shuttle was a big plus for me as i was travelling alone with my son. I'd stay again if i was travelling from Fort Lauderdale airport but this would not be my first choice for a family holiday.

Great!

Staff was very friendly and helpful. We arrived early and it was no problem to check in early. Pool area was great. Overall we had a great stay and would definitely stay again!

I liked the room. It was clean and the bed was great. I liked the bathroom too.

Beautiful property great staff

Heat staff, easy check in, just wish they would do a deeper clean if the previous occupants smoked in the room and actually charge the deposit when it’s obvious that they smoked. Other than that, comfortable, great staff all around solidi B+.

Will never stay there again after many stays over the past 8 years

Clean. Pool was nice and it was clean. Comfy chairs.

Like the pool and air-conditioning.

Rooms are dated and old

Located close to airport with free shuttle to terminals

It was nice

Tyrone was a great employee. Kat was great at the bar. Very helpful and honest. The last night a wallet was stolen and recovered by staff. 900$ was stolen. After filing a police report and watching cameras they "coincidentally " didn't work for the time frame it was recovered. It was obvious several staff members were in this together. Multiple lies and deception. Waited for the GM and never showed up. Outside of the theft we did enjoy two of the staff members

Nice property only one night. Very clean. Only issue I asked for a 12pm check out and was told no problem. Then the maid was knocking at 11:15am

The staff was amazing and helpful. They were short staffed, but handled everything with a smile. If the condition of the hotel matched the staff, it would be a 5+ star rating.

It was good

Love it love it love it

This is a very clean property. The staff is very kind. I would have liked to have a microwave in my room.

Great experience

They charge you to park in their own parking lot, which is absurd to me. $10 per vehicle per day. Won’t be staying here again.

Front desk available at any time. Even when busy still steady and with smiles on their face. Shuttle was reliable fast and driver safe driver. Only downfall no microwave in room. But one accessible on 2nd floor. Pool beautiful clean and well maintained. Not too many food options in walking distance. Restaurant and bar available in hotel BUT we didnt opt for that. Nothing wrong prices and food did look good we were just wanting other things. Definitely will come back as wife and I frequent visitors in SOFLO. Oh and deposit is $50 a night you stay, one thing we were not told ,only told $50. But front desk accommodated us for error in miscommunication.

I loved it

Everything

Staff was very helpful!

Exactly place if you want to stay close to everything. Just a few upgrades to the bathroom would be nice. The beds were comfortable and the room was clean.

Stayed here multiple times and never had a problem. Clean, safe and convenient

I didn’t like having to pay for parking every day and that breakfast was not included. I loved the pool area

Check in staff not very friendly, seemed annoyed when ask questions.

Everything is good but the breakfast. Limited options. ALthough the panckaes were VERY Good. It could be a buffet breakfast like other places for the price, too expensive for the options.

Great pool area!

Everyone was very helpful. It was nice and quiet.

Front desk help was very good.

I paid.

Everything was exelent we were very happy and comfortable

My room smelled horrible and when you walked in the floors your socks turned black the door knob to get into the room was broken

Great Value option. Clean property with swimming pool at a great price.

Industrial area but good food within ha few miles. Very clean, comfortable, and quiet!!!

The hotel and staff were great. Only issue I had was the breakfast that you had to pay for. Not really worth the $12 .terrible coffee other than that I would highly recommend.

For the price you pay, it’s okay… if you can afford a better hotel, stay somewhere else. Otherwise, this is a good place.

Do not stay here! Smelt so bad literally came home the next day wreaking of mildew. There shuttle driver wasn’t pleasant to deal with either. I was in the wrong location and our whole ride back he was saying that he was waiting “two hours for me” and took multiple trips (I only waited 30 mins and stood where the hotel told me) but also why is he complaining about doing his job?? Maybe get a different job if your mad you had to drive and you drive a shuttle. I had no issues with the front desk and really appericate them accommodating me with early check in. Just wish this place didn’t smell so bad it would be a good location.

Pool was great staff was friendly and the hotel was very clean.