Holiday Inn Miami West - Airport Area by IHG

It’s fine

Not worth it, go elsewhere!

lo recomiendo 100 %

Near by lots of beauty salons near By target a mile away. Lots in walking distance. 10/10 recommend.

Good property, no issues. Pictures look exactly like the real thing.

Me gustó mucho muy buena las habitaciones

I booked a non-smoking room, but the room smelled strongly of humidity and cigarette smoke. Unfortunately, the bath towels smelled exactly the same, which made the stay even more unpleasant. The television channel selection was extremely limited, and most of the available channels were in Spanish, leaving very few viewing options. I was also concerned to see elevator violation notices dated October 2025, and the elevator certificates of operation appeared to have expired in July 2025. The hotel advertises complimentary toiletries, but guests are apparently expected to retrieve them themselves, as they would not be brought to the room when requested. The biggest issue was the lack of hot water. There was no hot water for two days on and off due to a maintenance problem. This was never disclosed before check-in. I only learned about it after noticing a maintenance notice posted near the elevators after I had already checked in. Overall, this was my first and definitely my last stay at this property. Between the odor issues, lack of hot water, limited amenities, and maintenance concerns, I cannot recommend staying here. I booked my hotel stay through Expedia. I called Expedia to help me with my stay and they called the hotel 3x and no one answered. Ridiculous!

The staff was great and helpful. The water in the shower was not hot and then it was turned off due city maintenance however when it did come back on it was just cold not even like warm like before the shut off.

It was way better that what we expected. Will definitely book here again if we need to

Our stay at the Holiday Inn was very disappointing. The water was cold throughout our stay, and, more concerning, someone entered our room using their key card. This made us feel unsafe and negatively affected our experience.

No me gustó que me cobraran por retirar paquetes de correo en la recepción.

Very good

service and staff was good

Nice

The front desk was nice

I really enjoyed that the staff made my anniversary special by putting rose petals and wine in the room. The Staff always came daily to clean. Room was spacious Ice Machine didn't work on our floor and no microwave in room like advertised.

I reserved a BALCONY room (very intentionally wanted only that room), but my flight from was delayed until the early morning hours so I had to drive about 11 hours to make sure my family didn't miss our cruise because of continued delays by Frontier. I called my hotel before I drove and told them I would be around 5am checking in. They not only gave my reserved room away to someone else by the time I got there, but they actually charged me extra for a regular studio room... Thanks... NEVER AGAIN.

The hotel was a bit dated but, fine for 1- night stay.

Good

Easily accessible and close to restaurant or supermarkets. A lot of hangout areas in the hotel. Multiple TVs to watch games.

Great

The rooms were not well maintained, and several items were either broken or not properly cleaned. For example, the air vents had visible water-damage stains, the room had a patio which the door handle was barely attached, and the door had to be secured using a latch. The closet mirror door was off track and the main entry door was off its track as well, requiring you to force it shut when leaving or staying in for the night. We requested to move to another room and the staff was great and was happy to help move us, but the alternative rooms appeared just as outdated as the first. The only reason we chose to stay was the hotel’s convenient location near the doctor’s office we needed to visit.

The room was not what I expected. The bathroom tub was dirty, the carpet looks ugly, the room smell bad and the coffee marker didn't work. I reserved a room for three people including breakfast. When we got there, they said the breakfast was included for only 2 people, I went to help desk, and they said they can't add the 3rd party because the reservation was made thru Expedia. We were very disappointed. My first time there and it was my last time.

The location

The rug in the room was very dirty and the pillows smell awful …. I was charged a fee for a spill on the comforter and towel …. I will not recommend this hotel ….The breakfast is very boring

There is no cable. We were bored out of our mind. And the ac was at 60° the entire night and it was extremely warm. 😩 and it’s right next to the expressway, it was super loud and with nothing to watch, it was not ok.

Size of room and of the parking lot also very clean. Restaurant

Size of room and of the parking lot also very clean. Restaurant

I would stay here again

I recently stayed at the Holiday Inn Miami West on Tuesday night, checking out the following morning. While I appreciated the friendliness of the staff, I was very disappointed with the condition of the property. The room was uncomfortably hot, the bathroom was not clean, and the TV was inoperable. On top of that, the elevator was out of service on checkout day, forcing us to climb down ten flights of stairs, which was very frustrating. I hope management takes these issues seriously to ensure future guests have a better experience.

Excellent service.

Maria at the front desk was excellent.

Excellent service.

Maria at the front desk was excellent.

Very good

I was on the 10th floor with a balcony view the air conditioning on the 10th floor was not properly working. They had to move us into a room without a balcony that was a bit smaller. The staff made the trip amazing. They were super friendly, helpful and tried to fix the issue with what resources available to them.

The doorknob doesn’t work have to replace. The tv was wireless, without electric cable. Hot water not was enough hot. Breakfast not included. To expensive for the experience

OK

When I book directly through the actual sites, this usually never happens.

Superb

Pleasant

Pleasant

Superb

Excelente atención un trato amable

Good

Nothing No hot water, confirmed ride to airport was cancelled last minute. My card was charged 3 times for the one night we stayed, refund never processed as promised. Hotel provided false information to the credit card company to avoid refunding the charges.

Nothing No hot water, confirmed ride to airport was cancelled last minute. My card was charged 3 times for the one night we stayed, refund never processed as promised. Hotel provided false information to the credit card company to avoid refunding the charges.

The pillows was dirty when I got in the room. I asked him to come change the pillows multiple times and they still didn’t refund me my $250.

Clean room but no microwave in room and they still asked you to pay 16 dollars for the breakfast that should’ve been free.

Good

When I first entered, it had a funny smell. Then the employee didn't look well groomed even though he was nice. Check in was quick and then I went upstairs on the elevator to the 10th floor. The hallway had a smell and so did the room. It was an unclean smell. Not fresh. Smelled like dirt and paint. When I entered the room again I noticed the smell first, then the stained soda, opened curtains the patio windows were dirty, the patio floor was dirty with dirt, the table wasn't wiped good it had a stain on it, the place where the toilet tissue hung had dust on it. It was horrible there. I couldn't stay there so I went back downstairs and told the employee the room was unclean and he offered to give me another room but I didn't want to stay there. I had to sleep in my rental car until the next day to find me somewhere else to stay.

The room was nice.

Nice stay

The room it’s good. It wasn’t much clean, specially the bathroom/bath tub.

The room it’s good. It wasn’t much clean, specially the bathroom/bath tub.

Rooms need a face lift bathroom upgrade , breakfast need more varietyand need to be free for all the costumers, need a coffe station on the loby 24/7 and water and juice dispencer machine , the big restaurant need to be use for lunch and dinner as well, will benefit if it is rented to a restaurant franchise,staff need a litle training specialy costumer service , in general upgrade the Hotel.

Free and safe parking

Older property but comfortable. Staff were great.

Taxis hard to get, but very nice place

The beds were comfortable, room was quiet and dark! The front desk associates didn’t honored our reservation through booking and charged us over for breakfast for my nephew who is 16yo, booking.com age for a child is 17yo and for the hotel is 12yo.

The beds were comfortable, room was quiet and dark! The front desk associates didn’t honored our reservation through booking and charged us over for breakfast for my nephew who is 16yo, booking.com age for a child is 17yo and for the hotel is 12yo.

Si

Hotel is a bit old but well maintained. There is a restaurant on premises which came in very handy and they serve until 11 for those coming in late. The bed was very comfortable and check in/out was easy. I would stay here again.

Didn’t do breakfast

Hotel rugs were stained and old, only front desk person spoke English, no one else did. We were told shuttle was at our service but that was incorrect, walls are so thin I could hear the next rooms tv.

Staff was friendly and helpful Room and bed nice Breakfast good The floor mat in the room is very dirty. If walked on the mat with bare feet, the feet get black from the dirt! Needs cleaning!! In the past you could tell the cook how you wanted the eggs cooked. This service is not available anymore

Staff was friendly and helpful Room and bed nice Breakfast good The floor mat in the room is very dirty. If walked on the mat with bare feet, the feet get black from the dirt! Needs cleaning!! In the past you could tell the cook how you wanted the eggs cooked. This service is not available anymore

Great service quick check in

The shuttle service they used for us seemed a little lacking in direction Ans they should make sure the drivers are bilingual

Clean and b day and pillows comfortable

Muy limpio

Very good

The room was ok and the Location. The bed was comfortable. it has a bar for drinking and eating, which was nice also The bathroom needs renovating. The AC unit was making noises

The room was ok and the Location. The bed was comfortable. it has a bar for drinking and eating, which was nice also The bathroom needs renovating. The AC unit was making noises

Yes

It is an old hotel with a spacious room. The area and food. The hamburger had a bad taste.

Great staff at reception check-in. Name was something like Diedy ?spelling? He was very kind, helpful and friendly. .

My room needed updating The bathroom was terrible

Parking was good. The only thing is the bathrooms need to be updated everything else was nice

Nice stay. Close to cruise port

For the couple hours I spent in the room it was good

The staff was mainly rude and did not speak english. The room was ok. Asked for towels and never showed!

Door room key needs programming

Good choice

They stole my husband pants with 1200$ in it

Breakfast was oke. The check inn takes more time. This can be better

Hallways dated and dingy bathroom in poor shape tiles falling in pool

Affordable option for Miami. The airport shuttle was good It was advertised that kids eat free “all stay long”, Off the kids menu. Then I was told it was only breakfast but there was actually no kids menu at breakfast it’s Just a buffet. Very misleading with false advertising.

Between choosing not to go with the added insurance, and finalizing payment, the date changed to two weeks later. I reached out to Expedia for help as this was not my choice. I reached out to HI. Neither would adjust the date. All I needed was for them to place the date as March 10th. I will never work with Expedia or Holiday In ever again. A simple adjustment to make it all OK, and you wanna be greedy for a couple hundred dollars? Karma delivers!

Ok

The shower the water stop running when you try to take a shower from the faucet

Nice!

The entire hotel had an odor that was unpleasant. Our white socks were dark grey after walking on the carpet in our room. Showers/bathrooms had clearly not been cleaned. I was surprised that the sheets were extremely soft however.

Overall the location is where I needed to be. I would love to see these things improved

N/a

Had paid extra for the breakfast and was denied entry for it. Was told we had to pay. There wasnt any time to haggle about it as their precious shuttle only runs once per hour and we needed to catch it.

Clean room, kinda outdated, didn’t eat breakfast location top tier for shopping eating and freeways

dining room staffs are very nice, shuttle bus to the airport is very convenient and the driver was very friendly and helpful!

Great place

Room was very hot. You could hear every noise from the hallways and the interstate.

Room was awful. Carpets are disgusting and the room is very run down. Staff was not friendly at check in

No pool towels rooms out dated

The room was very comfortable

the carpet into the room was dirty

Housekeeping was great Hotel staff was pleasant

2 weeks later, still no refund has been reflected. I checked in near midnight after a late flight into Miami. I only booked this hotel as it had laundry facilities available. However, the machines only take quarters, but the front desk could not provide any change to use them, nor did they sell any laundry detergent at the front desk (gift shop was closed by the time I checked in). I was told that the shop would open at 2pm, which would be after check out time, which wasn't helpful. When I chexked out at noon, I found the gift shop was in fact open, so the staff the night before was not even accurate with their own operating hours. I had to leave the property in the middle of the night to get change and detergent, which defeated the purpose of finding a property with facilities to utilize. In the hour between checking in and discovering that the hotel had nothing to help me utilize the laundry facilities, someone scraped the side of my car (parked near the entrance door). We asked the front desk to check the cameras to see what happened, they said we'd have to wait until the morning to ask the manager. The whole stay was frustrating & disappointing. Never again

We stayed here for the World Baseball Classic. It was a good location. Anything we searched was near enough. Room service forgot to put new towels in our room on one of the days and I didn't notice until it was time to shower. So we had to dry with the smaller hand towels?

Es una

El staff excelente,muy atentos y amables

There was nothing in the property to like and the staff are the most unprofessional people I have ever interacted with The property is the worst one I have ever experienced, There was no hot water for more then 48 hours and cause of it we had to checkout a day earlier and the hotel said they will refund the whole amount however now they are not ready to refund.

From the time we checked in and we were informed that the issue would be fixed by next day. The next day, after we spent the day at the beach, upon returning to the hotel, once again we found out that there was no hot water (and it was cold, 16 C). When we asked for a refund or to be transferred to another hotel, the staff told us that this couldn’t be done and it was my responsibility to check with Expedia what could be done. It took me hours to talk to Expedia and after escalating the situation to a supervisor, I received a $200 refund to spend the night in another hotel. I had to pay out of my pocket extra $130 to spend the night at another hotel. Next day, returning the Holiday Inn, once again there was no hot water! I had to spend hours talking to an Expedia agent to get a total refund for my stay, find myself another hotel for the remaining 5 days of my trip and pay for it out of my pocket! The refund I got from Holiday Inn was $1230.00 and I spent $1730,00 for another stay at Hampton Inn. To sum it up, I’m having a financial loss of $600,00 caused by the property that did not provide the service that I paid for in advance!

Clean room

This hotel when I was here did not have hot water and the tvs did not have internet connection so no streaming or airplay. The staff was rude and the whole buidling was run down.

Nice and convenient for the airport. When we arrived, no hot water and couldn't be fixed during our stay. No idea how long it was out but we didn't find out until it was late and checking in with few alternatives. Still charged us the $11 fee when we arrived but gave us a free breakfast, ok but didn't really need it

No hot water for 4 days

It was the most worst stay I had in any hotel ever. Nothing to like. There was no hot water. The staff told I can checkout and they will refund and they are now denying the cash back.

Very clean and well designed.

Very clean, shuttle bus a plus, safe neighborhood . Customer service was great.

The staff needs to treat everybody the same when it comes to service

Location No HOT water in the shower. We tried to call the receptionist but the telephone was not working either.

There was no Hot water, in fact was told they were out for a few days they didn’t know when it would have hot water again.

My family if 4 including 2 kids stayed 4 nights during spring break and the carpet was disgusting in the room. Also, there was no hot water in the entire hotel during our stay and the front desk promised a 20% down for the inconvenience for the entire stay and I haven’t received anything. My card was still charged full price!!

Stay was good, just a bit of issues with the hot water and the thermostat; only some rooms have a microwave and the microwave at the lobby wasnt really in good condition other than that staff was great and the rooms clean. if ur looking to shop this hotel is very close to different stores and malls!

Good location, excellent customer service, and everything was very clean. My only suggestions are: the bathtubs are in need of an update, and one of the sheets had a stain that prevented me from using it.

nice

The room was dirty, there was no hot water, the staff wouldnt answer the phone for shuttle pickup at the airport.

The next day, Monday, around 1–2 PM, there was still no hot water. I went downstairs to ask about the situation and was then told that it would not be fixed until Tuesday morning. Since we had booked a two-night stay through Expedia, the hotel initially offered only a 20% discount for the first night or complimentary breakfast for two days. I explained that this was unacceptable. By the following morning, there was still no hot water. When I went downstairs again, I was told the issue still would not be resolved until the next day, but they were now offering 50% off the stay. I asked if, instead of the partial refund, they could apply the discount and extend our stay since my flight was not leaving until Tuesday night. After multiple back-and-forth conversations, Expedia had to call the hotel several times. I even went downstairs to ensure the staff answered. Calls were placed on hold and disconnected, and the staff appeared overwhelmed and responded in a frustrated and unprofessional manner. Eventually, I asked the Expedia representa

There was no hot water

Close to airport No hot water, stains through room, worn out.

Very busy hotel long line to check in no matter the time of day. There was no hotel to the entire building they didn’t know when it would be fixed. The tv says it has all these apps but nothing worked kept saying network error had maintenance come up to fix it he didn’t speak English then I showed him in the tv he just looked at said uno minute and left and never came back. Elevator seems like it’s about break down down. Staff was kind and was refunding people for the hot water issue but then you have to find another hotel and there wasn’t much left available that wasn’t astronomical in price. Walls are paper thin. Could hear the neighbor peeing. One good thing was the bed was comfortable. There is no heat so if it’s a chillier evening it gets cold. There was a fridge if you need a microwave you can ask for one nor sure if it costs or not we didn’t even ask for one. There’s a phone in the room but it doesn’t work it’s not plugged in to anything so if you need something you go down to the front desk. They have a parking garage and parking free but it’s hard to find a spot sometimes it’s busy. Didn’t try breakfast.

We stopped in for a day use as we waited for our flight home after a cruise. The shuttle to the airport seemed very unreliable after speaking with the front desk and being told she was not sure if the shuttle would be ready in time. We canceled our shuttle ( with full refund) and just took an uber.

There was no hot water in the entire hotel for a couple days.

perfect stay close to cruise port

The shuttle never showed up. We had to get an uber to make it to our ship. We didn’t have any hot water. A breaker blew in our room, so our lights in the bathroom didn’t work and therefore, we didn’t have a working thermostat in our room. Do not recommend this place to anyone.

It was clean. Staff was nice. Only bad thing was other guests smoking weed in the hallway of bedrooms.

No hot water

They added a $22.58 fee that wasn’t there last year. According to the girl at the front desk it’s for the pool, shuttle, and parking. I used none

Great

Breakfast was expensive for the quality of food other than that it was a pleasent stay.

Could have been cleaned way better and staff more friendly and accomadtaing.

There it is no hot water the staff won’t help the cleaning is bad and the rooms have a really bad smell

Our stay was great. The value of cost vs what we received was very good. The area was very safe feeling, pushed off into is own little corner. Maybe not luxury, but very comfortable, clean, safe. Would absolutely stay again.

Pokoje juz trochę zmęczone , hotel w niezbyt ciekawym miejscu , blisko ruchliwej ulicy i słychać hałas przejeżdżających samochodów

The hotel was dated overall. Furniture in our room was literally breaking / falling apart.

It took nearly an hour to get someone at the front desk to actually answer the phone so we could get the shuttle. Wait staff in the restaurant (which had very few customers) were too occupied in conversations with each other to provide table service and when the server did come her attitude was unfriendly. The room itself was nothing more than a place to sleep before our cruise. But really, it was barely acceptable. Stained carpet. Thin dingy towels. Drab overall.

My 1st room had no hot water then I paid extra for a balcony. The balcony was nothing like it showed on the Internet they move that to another room due to the first room not having hot water in the second room didn’t have hot water until later on that night so we had to shower and cold water

The Hotel is OK, the area and surrounding areas are not bad. But the cleanliness was terrible. The bathroom floors and carpets were so bad I dear not wear any footwear around the room. Super sticky, and with just one step my feet got so dirty I stayed in my sandals the entire time after that.

Some people had to psy for breakfast and some didn't.

Waited 10-15 minutes before staff comes .

Room was great... didn't use the pool, breakfast was great and I'm definitely coming back

The room was clean. The staff was polite and helpful. There was a mall nearby.

Shops and restaurants within walking distance

Room and hotel was dirty.

Also, this has nothing to do with the hotel itself, but keep in mind the area around the hotel for some reason it’s windy. Maybe because it’s right next to the freeway. Will not stay here again.

Near a nice mall( walking distance) great food. Nice staff too.

Staff was courteous and room was clean.

2. 3x up and down elevators w malfunctioning keycard and lock (no..not near my phn) 3. Charged me two tens and a five for cruise port shuttle but listed as comp 4. 45 min wait in restaurant 5. specifically booked for shuttle and laundry facility in between 2 trips. No quarters, no soap, and GM doesnt give 2 shxxx about changing that according to other staff. Had to WALK to gas station for those items. Supervisor Jordi was very polite but only able to comp a cocktail and luke warm tasteless buffet bkfst. Def wont return though my impression is that he personally did all he could and quite apologetic. Ifl felt badly for him. What a mess. NOT Holiday Inn quality. Hotel was very clean.

Excellent

The property and staff were impeccable however the shuttle company (contractor?) reserved for trip to the port and the driver was an hour late and so rude that we all declined and ordered Ubers!

Very outdated hotel. Nothing like the pictures. Staff was very friendly though!

The place is extremely rundown, carpet was dirty and smelled awful.

The rooms were filthy. Dirty carpet. The bottom of the curtains had burn marks and there were burn marks on the carpet. A cockroach scattered across the bathroom floor when we arrived. One clerk was abrupt and seemed bothered by our presence at check-in. The lighting in the restaurant was almost non-existent - we had to use our phone flashlight to read the menu. One of the two washing machines was out of service in the laundry room and the staff was unhelpful when we needed change to use the machines. We arrived ahead of the check-in time and the front desk staff said she would contact us when our room was ready. We never heard from her and had to approach the desk twice to ask about our room.

El hotel estuvo excelente

A bit noisy by the pool due to the nearby overpass but I enjoyed my time spent there.

A bit noisy by the pool due to the nearby overpass but I enjoyed my time spent there.

5 start

5 start

The room was not up to date, room was not supplied with body wash during house keeping. Pipes in bathroom were leaking. Carpet in room is very old & dirty. They charge for amenities even if you don’t use it. Cab service is very expensive. Overall, the hotel is very expensive & it wasn’t worth my days spent. A lot of noise in early hours of the morning. I will never go back nor recommend this hotel to anyone. This hotel deserves no stars

The room was not up to date, room was not supplied with body wash during house keeping. Pipes in bathroom were leaking. Carpet in room is very old & dirty. They charge for amenities even if you don’t use it. Cab service is very expensive. Overall, the hotel is very expensive & it wasn’t worth my days spent. A lot of noise in early hours of the morning. I will never go back nor recommend this hotel to anyone. This hotel deserves no stars

Nice

Nice

Front desk staff never called to let me know the room was ready but I noticed they were letting walk-in guests pay their deposit and get room keys. After 2 and half hours of witnessing this I went back to the desk and asked again then I was assigned a room. There was no mention of the breakfast times, shuttle time to the airport or the onsite gift shop or evening hours of the on site restaurant. Very unprofessional staff.

Nice clean hotel, friendly staff.

I did have to clean the toilet as the handle literally had poop on it. No shopping or food as the location is off a highway with very little walkability

The staff was good and courtesy, they let us got early in the room and the convenience of location.

We waited for 1 1/2 hrs for the shuttle at the airport never showed up we had to pay $60 for a taxi not happen at all

Clean and efficient

Clean and friendly staff

Hotel was very clean but definitely needs an update … chairs were torn in hotel room … hotel room door was shaky … carpets were clean but definitely need replacing… had odd smells throughout stay and our room was close to highway so nighttime was noisy … staff was super friendly and very accommodating!!!!!

Very dissatisfied. I paid for a room with a large double bed and they gave me two double beds where I slept terribly. Furthermore, I contacted both the hotel and Expedia, and each claimed it was their fault. In the end, I lost the extra payment.

The carpets in the room are heavily stained.

Love staying in this hotel

.

Wonderful

I booked a room with a balcony and when I got there I didn’t get it,they gave me a mobility/handicap room! plus the Wifi was horrible and didn’t work for a whole day and front desk acted like they were unaware.

Hotel need a do over.The

Front desk personal was very friendly and helpful.

Honestly for anyone looking for a quick night to rest your head - room was clean. Whole hotel seemed recently updated/renovated. Everything in my room was new or recently new. The tub in the bathroom looked a little old and scary. Other than that, no complaints really

Excellent service

The heater was not working -- the room was very cold

Very very loud room. Hotel is very outdated. Room was extremely hot got no rest. Felt better outside than it did in the room.

The cleaning of the bathroom could have been much better. There was hair in tub & on the floor. Also, Room 400 is right next to supply room so we heard every movement in & out of the room.

Clean rooms, wonderful staff

Room was very clean and comfortable. Staff were awesome and let our big group invade the lobby to watch the Super Bowl! The food in the restaurant was delicious! Thank you!

Rooms and elevators seemed old and had peeling paint. The housekeeping staff were not attentive with cleaning the room daily. Unlike other holiday inns, breakfast was not included. Due to all these issues we experienced, we would not stay at this location again.

The room smelt like smoked. The floor was dirty and stained. There’s blood on the walls and the doors were falling off the dressers. I was not impressed at all for the price I paid for that room.

Everything was good

The room was ok. We stayed for 1 night and was still charged for an amenity fee of $12.00...... we literally just slept. No gym, no pool or whatever else they have.

Room condition

The hotel was very cold , no heater available in the rooms .. the sliding door in the balcony must be urgently repaired

Excellent services and hotel. Amazing breakfast

Room was really clean and the staff were very helpfull

Building is old. Restaurant service can be better.

Room was dirty when we first received it. Didn’t clean room but once during our week stay. Hotel was just poorly kept. Elevator inspection was 8 months past due date then there was a notice posted by county saying they were unsafe.

thanks nice service

There was one staff memeber to check in guest that included cruise customers. We waited in line for almost an hour with

Hotel was clean and centrally located in shopping area

Excellent simple sevice

The room had a lot of mold in the bathroom and the toilet kept running. It wasn’t the same shown online.

Dirty room carpet.

The staff was amazing!!!!!

The fire alarm beeping went off all night in our room, even when we called to have it fixed.

Our short stay was terrible. Temperatures that day in Haileah, FL were between the high 40’s and low 50’s but the room was cold. The management said the building didn’t have heat. At one point we slept in our clothes. No concessions offered!

great

Staff was very rude , one bed wasn’t made , one bed was dirty. Staff refused to help

Everything was terrible. Rooms, cleanliness, customer service, restaurant… EVERYTHING

waited like 2-3 hours for a room to be cleaned they didn’t have any heat it was freezing cold and they ran outta of extra blankets cause everyone was cold and wanted them

The staff was polite but completely ineffective at resolving problems. Between the freezing room and broken amenities like the ice machines, this was my most unpleasant hotel experience to date. If you value basic comfort and responsive service, look elsewhere.

Too much cold, for three days with 40 degrees Faranheit. It was too cold inside the bedroom.

They overcharge my card four times by $400 for deposit they did not have any heat. They told me that they will be bringing a heater just to say they don’t have heaters also told me they was gonna give me some of my money back far as giving us a comp for breakfast. We never received that customer service was disgusting. We literally froze our whole stay went trying to get extra money. They gave us a hard time. I will never recommend this to nobody and I’m literally trying to get accommodated for my stay . Thank you.

Cold spell in Miami, and the heat in the room barely worked. No coffee in the morning like most other hotels. The building is showing its age and needs to be updated.

Room was COLD

The AC was very noisy and they had to change my room. Each day I returned to the hotel I had to go back down to the front desk and line up in long lines because the key card wasn't working. The rooms weren't cleaned every day.

The staff was lacking and the customer service was not great. The hotel was full and my room balcony door would not close all the way bringing in the cold weather to my room I went to the desk 2 times to ask for Maintanence to come the staff assured me they would arrive and they never did leaving me and my friend freezing all night because the heat was just going out of the room. I was compensated for this either. The 10th floor carpet in the room was disgusting and the bathroom had hair in the shower as if it was not properly cleaned. The desk in the room had some type of glue hardened on top of it. They were the only hotel not booked from the flight cancellations otherwise I would have went elsewhere

The staff were wonderful. The room was an ice box. Even set at 80° (the max), the room was still too cold to be considered comfortable.

Room was cleaned , beds are good -sliling door , chair and bathroom door in bad condition , nees to be change

I will never go there again the room was a mess tv didn't work and they didn't do anything to fix any issues

The floors look horrible. They need a very deep cleaning.

Room and bathroom is a need of a bit of upgrade.

Room was clean but service was not good. No Shower Towels. When calling the front desk no one picks up. Half the people don't speak English. Bad experience at this Holiday Inn.

Do not stay here. The place is filthy and moldy it stinks and they refused to give a refund. My daughter got sick from staying here because the mold was so bad. There are also trip hazards everywhere disgusting if I could give a no star review I would have

The room was in good condition staff was very nice gym was busted and the road noise was very loud other than that it was a decent place

The rooms were extremely dirty, with the carpets turning your feet or socks black and multiple stains. The air-conditioning in the room did not work well enough to keep the room cool, the staff was dismissive or downright lied regarding addressing concerns.

Problem no refund

Had to wait for 30 minutes to check. Ac in room was not working properly.

The hotel was close to the airport and the stadium. Room was clean. Staff were excellent! The facility was ok, just worn around the edges. Fine for what we needed at the time.

Room was clean, bed was comfortable and place was good situated

Do

The bathtub was in a sad state, definitely needs to be replaced or refinished. Carpets were stained. Staff at front desk was good.

The staff were overwhelmed, one of the two computers was down, & I asked them to call me a Taxi three times so I could get to the train station. Twice they did not and by the time the cab came,I was so delayed that I missed my train. And I had to spend $250 on a car rental and driving 5 1/2 hours very disappointed. Also, they don’t have tap to pay in the restaurant, but at least the room rooms were clean.

Great stay. Be aware no heat

Very convenient hotel,

It was alright

Pool was filthy and covered with algae. Locks on doors didn’t work. Changed rooms twice. Doors didn’t close tightly so could see light through the door jams. Very slow service at the front desk. Worst Holiday Inn we have ever stayed at and we have stayed at many. No refund or discount offered. Please save your money and don’t stay here. For what was offered the room wasn’t worth more than $60 a night and you will surly pay at least 5 times that.

Do not be fooled by the pictures!! This hotel is incredibly old, dirty, and just ugly. The bathroom is old, with mold in the bathtub, the carpets are stained and the towels were dirty. I was completely fooled by the pictures, the rooms look nothing like the pictures. The only good thing about this hotel is the free parking. Do not stay here.

ok

The room was cleaned, however the shower curtain was in bad shape.

Ok

2 out of 4 nights my card didn't work.

Please have the property reach out to me regarding a refund

The rooms are in need of updates. Breakfast offered very limited options, and on one morning coffee was unavailable. I experienced a toilet flooding issue during my stay. Additionally, I was charged USD 5 per package for each package received. Lines at the front desk were consistently long, resulting in extended wait times.

Room was nice, the carpet looks old and dirty though. Needs to be replaced. Staff was helpful and nice. Breakfast was good.

At check-in, reimbursement was refused due to booking through Expedia. “Comped” breakfast had already been prepaid, only one drink was provided for two guests, and we were told to contact Expedia. We were then informed the cruise shuttle was actually $25 per person, cash only, which contradicted prior information, requiring us to arrange private transportation. We were initially assigned a room marked “Do Not Enter, Being Deodorized” with strong chemical odors, then moved to another room that was unclean, had soiled towels, and a sliding door that did not close, causing excessive heat and noise. The promised amenity fee waiver was later denied, with no record found before checkout. This stay involved inaccurate information, multiple service failures, added expenses, and significant inconvenience.

You have to pay for continental breakfast. Was dirty. No blow dryer in room

Very disappointed in the stay. The rooms are disgusting. The water leaked all over the bathroom. We had to change rooms.- even when we change rooms, the walls were dirty. The carpets were stained. The front desk does not answer the phone. I’m handicap and I need towels and nobody answered the phone FOR 30 minutes! so when I went downstairs, I saw the front desk person picking up and hanging the phone so it wouldn’t ring. No heater just ac.

Staff was friendly. Cleanliness was lacking. Housekeeping was spotty. Our bathroom had a large permanent stain on floor and was missing a shower curtain. Didn’t think this property lived up to standards of Holiday Inn. Would not book again.

Spotless

Hotel was nice and clean but some items need to be repaired and/or replaced. I had to have room keys reset in at least three occasions because tbt would stop working. Also some machines in the gym were broken.

Room was very clean

Carpet in the room was absolutely filthy and felt moist. Hair on the bathroom floor and on the toilet seat. Clearly the product of a poor cleaning job.

The staff was beyond kind, so very helpful and could tell cared about their job. The building as pretty as it was, how ever was not well kept. The room was nice sized and sheets were clean, the carpet and walls were stained, lamp was ripped, bathroom some updated but shower, tub, tiles and around the toilet were so stained and gross, the vent where the air came out of smelt like stale water and milk mixed, just with the photos and everything else this was not what we expected.

Easy parking and shuttle service to and from airport

Staff was ru

Room felt neglected.

The rooms were not properly cleaned and the room attendants attitude sucks when you pointed out the rooms needed to clean properly and everything was no English. Additionally, l was there for a few days and rooms were not clean and not even fresh towels were provided had to ask.

This hotel is dirty and filthy. The carpets are absolutely disgusting and needs to be replaced, the towels are thread bare, the small refrigerators doesn'twork. The mattress are dirty and the furniture is falling apart.

The hotel smelled awful. The carpet was nasty. The staff that checked us in was not personable. The bathroom tile had black mold. You can tell they don’t do thorough cleaning. From now on Hilton or Marriott only. I will book directly with the hotel. Don’t let the pictures fool you. Never again.

The accessible shower was great. Staff we asked not totally knowledgeable about the area.

Room was not cleaned well and there were stains on carpet and what looked like blood on curtains. Room needs a makeover, bathroom needs updated. Staff at checkin were great and helpful.

Ac was not working my full time staying I reported and never got help

It's also an inexpensive location, which means it's very busy. There were times where I had to wait to get any assistance. But if you're in town for a day with no frills expectations, then this is a good option.

Facility is worn out, needs updating! Very noisy area, loud cars all night.

The shower was a big disappointment. The showerhead is fixed to the wall at about 4'. It makes it very difficult to shower the upper half of your body/head if you're over 4' tall. Breakfast was good. It would be nice if your restaurant/bar opened a little earlier and had signage that is consistent. OOpening at 5 or 5:30

Room was clean & even smelt clean! Carpet outdated, could probably use a good cleaning. Tub could use an update as well..... rust, paint & 2 hands & a good jiglefor shower to come on. Spout very loose

Dirty facility and things in room didn’t work. Will not stay again.

Ok

Clean rooms and friendly staff. Bar staff even better

Needed more staff at times. Long wait checking in. A few more breakfast options would be good.

Room looked really run down! Could use interior update and amenities were not available such as vending machines gift shop etc. definitely don’t think I will stay again unless need to

All was so bad

It was good

ME GUSTÓ MUCHO LA ESTADIA, DESAYUNO EXCELENTE Y EL PERSONAL MUY AMABLE. LO ÚNICO, QUE ESTUVIMOS DOS DIAS Y NO CAMIARON LAS SABANAS, TAMPICI CAMIABAN LAS TOALLAS Y TUVE QUE HACER LAS GESTIONES EN LAS DOS OCACIONES.

Horrible staff

Charges for early check in. Took forever to check in. Uber not allowed to deliver to the room. Refused to refill water jug in the lobby so we had to purchase water in the gift shop. Airport hotel not near airport

Other than that our stay was ok.

Muy cerca del aeropuerto y limpio

Worst

No proper amenities in room.

Very clean and the staff was very friendly and professional.

Bad service

Every thing was bad it was my worst experience

Excellent as always

The first key the courtesy desk gave us didn't work The ice machine on our floor was broken. There was no continental breakfast., just a restaurant downstairs that charged you for the continental breakfast The room was freezing during the day yet burning hot at night. So bring a sweater. But the bed was comfortable, and the staff was nice and helpful.

Fast and smooth check in.

Amazing stay overall! Everything was spectacular. The hotel was perfect, with very spacious suites that were extremely clean and comfortable. The atmosphere was great, and the bar and food were delicious — everything we tried was very good. The only downside was that the AC in our suite did not cool very well. We set it to 65°F but did not feel much difference. Fortunately, the night was very cool, so we were comfortable and did not have any issues sleeping. Aside from that small detail, everything else was perfect. We truly enjoyed our stay and would definitely return.

Staff was very helpful and friendly

La habitación un calor horrible no sirve el aire acondicionado las camas peores desniveladas y duras en el centro y te acostabas y vas rodando para el piso horrible la sábana de nylon deberían mejorar pq yo no lo recomiendo jamás el peor hotel y estuvimos llamando y jamás jamás contestaron el teléfono , no lo recomiendo obligado hay q dar una estrella para opinar pq por mi ni una le diera

Great service we’re back again today to check in

From i walked in there on Thursday, the lady on the desked was very unprofessional. There were 2 set of guest before me trying to check in and the lady left the counter for what apparent reason for some 15 minutes and leave us all without saying nothing. I was like we need some assistance out here and a big bright guy came out and started to look for the lady. Four nights that i shopped me and my sisters had to strain with so many luggage because there weren't any trolleys and i aske for it the bright guy siad that it was beyond his control (Terrible management) i was very much inconvenient. If i had to do that again it will be a no. The best thing about my stay there was the nice gentleman that worked this morning. He was very helpful.

The bathroom was not clean particularly the bathtub.

The room carpet was a little dirty but in general was a great stay!

The Hotel is ok need some remodeling done and the pool was dirty needs a good cleaning…..

The stay was pretty good. We went down to the bar the night we checked in and ordered food and it was good. Leaving was hectic because they had voting the Sunday we checked out and it was overly crowded.

Good AC and refrigerator

Always a clean safe place.

We had COCROACHs in the first room we were in, they did change us rooms

Rate was to high… the rate was very very high. We were walking at night and we got there at like 1 o’clock in the morning and it still charges $270 and come on where is the compassion. I know it’s a business but people are always should be treated like you want them to return again and spend money with it not because they have to because they want to. Two there was water on the floor put in through the little young guy was a little bit like a young whippersnapper he was very like short with his answers not very helpful.

Luggage carts were not available and the ice machines did not work.

Fantastisk senge

Muy sucio las habitaciones , Muebles mal estado ,

Was good.

Room was clean

Overall, the stay was worth the price. I used the gymnasium, but the treadmills need immediate attention—none of them are in good condition and they feel unsafe to use.

Great customer service staff super friendly

The front desk guy was VERY accommodating. However, the hotel was dated, the rooms were visibly not clean, and there was an odor. I ended up leaving.

Great location

Staff was okay no sniles or real pleasantries but overall was an ok stay. The daily 50 dollars deposit seemed a over the top.

…

The stay was average. The staff were kind and helpful. Usually, Holiday Inns in other countries are cleaner than this one. The price was higher than I expected, which made the experience less satisfying overall.

Clean room and friendly staff

The staff were extremely friendly. Rooms are a bit dated and congested. My door wasn't opening I had to do it multiple times. The lights took a while to turn on apart from that it was a nice hotel

Room had blood on the carpet.

Breakfast 2.5 Service 2 front desk only has 1 person most times

Lo unico que no me gusto fue que el asensor tiene horario no funciona hasta despues de las 8:00am y tuvimos que bajar todas las maletas por las escaleras y fue complicado.

Hotel was nice and clean. Convenient to many places.

Clean room

Not enough English speaking staff.

I am been a lot times in the hotel I can see how damaged are the rooms the bathroom is dirty the tub very despoilment I don’t know if is the floor I had but is not good

The hotel rooms and linen were really dirty. We had to ask for a different room twice. However the front desk manager spohia did her best to assist us until a acceptable room was available

solo nos quedamos una noche, pero todo bien, no utilizamos los otros servicios

Cards didn’t always work, only one elevator work. Rooms were stuffy.

The staff overcharged me and the attitude of the staff was horrible Shelia.

Room and staff

The staff is great, that is the reason for my star. The gore is out dated really I must say “shame on Hilton” maintenance is needed in all the bath rooms which are all very old and moldy, tv doesn’t have options for Netflix so horrible of your traveling with kids also no microwave in the rooms but if you ask for one they will bring it up , unfortunately I don’t like asking more than twice for things to be done and I had to ask for almost five times and it still was not sent up. I stayed there for two weeks and couldn’t wait to leave. I hope the owner realizes that he has a gem in his hands and puts some time love and effort to this hotel.

They assigned somebody my room while I was away visiting a family member in the hospital when I return I couldn’t access my room because somebody else was in there

Clean room

It was okay

Worst hotel experience ever. There were additional fees not advised on the Expedia site even though my reservation said all fees included. The staff were not pleasant or helpful and acted as if they were being bothered. My room looked old with stains on the carpet and the bathroom was dirty with an old tub. Maintenance had to be called to check the tv. The elevator had issues and customer service checking out was nonexistent. I would not recommend using this hotel.

REALLY BAD I WAS LICATED ON THE 10th FLIOR AND ALL ELEVATORS WERE BROKEN AND JUST TO ADD ANOTHER THING THE AIR CONDITIONER WAS NOT WORKING AT ALL WHEN WE TELL THE FEONT DESK THEY SAID THAT FLOOR AIR CONDITIONER NEVER WORK LIKE RELLY I ASK THEM WHY THEY LOCATE GUEST ON THAT FLOOR IF THE AIR WONT WORK THE ANSWER WAS THAT WE PICK THE ROOM LIKE REALLLY?????

Room and bed was Great

It's closed to everything. Missed the shuttle's

The staff was excellent .

Carpets were filthy and the faucets were loose

Prefect for the price

No microwave in room and they charge for it.

Property had a lot of rigged equipment. Not up to my standard. Cheap but aesthetics were bad.

The cleaning staff in the hallway refused to give us towels and was stern about us requesting towels by calling down stairs but we waited over an hour to get clean towels and soap. The breakfast was great and there’s even a bar but the bar is not open during the day.only during dinner at 5:30 pm and in the morning but closes at 10:30 am . Our TV did not work for the entire 3days and once we were about to checkout the tv magically connect to the network and turned on.

I can’t complain about service but some mantinence is missing. It’s clean, comfortable and staff is very kind. We enjoyed our visit. Thank you for making us feel welcome and comfortable.

Good servive Good location

Todo excwlente

Room was fine, bed wasn't great but decent in comfort. Room was missing an ironing board and hair dryer and front deck couldn't help.

The shuttle service sucks

O

Great hotels

Está bien

It was an awesome stay

It was good but very much out dated

Nice one

The hotel was great, there's just not anything in the area that you can walk to. When you have to take a car, you are in the middle of hell in an instant!

It was nice

Nice hotel

Was comfortable

Very Good

Very good!

Expecting continental breakfast..

Excelente hotel con magnifica hubicacion,limpia y personal muy amable

Excellent Customer service

Los cuartos no estan en muy buenas condiciones para empezar el primer cuarto asignado la puerta no abrio en el segundo habian varios detalles que funcionaban pero no apropiadamente, estetica puertas con moho y los bordes en las ventanas

and charge a fee.

No pool towels avaliable even after requesting them in two separate occasions.

A nice property but why pay for a package to be delivered to me

Very nice

Yes

Lovely

Room service was great

Staff at the reception desk was very helpful and professional. Rooms can use a little updating but in average is a good place to stay in.

Yuyyy

The guy that checked us in once friendly and patient, but the rooms are old and need a huge upgrade

Good hotel for the price. Close to a mall

Buena atención. La habitación bien. Solo que el aire acondicionado sonaba con un ruido extraño. De resto todo excelente

Awesome and Clean

The noise of the ac is very loud and the front dest staff is not welcoming at all

Great hotel near a mall that you can easily walk to. Great value for money

$50.00 deposit per day is too high to be held on your credit card. The computer in the main area needs to be working as eveyone does not have everything on their phone

The first night we arrived we were provided the wrong room after being charged early check in. We had to extend our stay and were told the online prices were better so we made it online and when we went to move to the room same thing happened we were given the wrong room

Clean rooms, excellend food. Friendly staff/bartender. Keep coming back to this hotel.

Great customer service

Well for one the ice machine the only had one on the second floor and the whole week we were there it did not work. The pool area was not very well maintained even you can still swim in it it was not well kept. One side of our window area at the bottom of the curtains look like the curtains had never been cleaned or never been changed they were stained a very yellowish beige color.

Excelente atención y calidad

Simple/easy/..Delivered as promised!

Super good

Conviniwnt

Great

The location was good but traffic around the property made it difficult to exit the parking lot. Also the $50/night security deposit, though refundable, and the non refundable $11/night amenities fee were unexpected surprise.

Thought there was complimentary breakfast that’s the only down fall

Property was clean

Worst place to park your truck we parked in front of the hotel by the entrance and someone stole my husbands wheel center caps. There was a sign that said not responsible for theft or damage in the parking lot. The hotel said they do not have cameras out on the front that they are not responsible. Apparently this is something common in Hialeah.

It was a good experience overall but I would have preferred communication wise more English speakers.

Perfect

Friendly staff lots of parking .

Nice affordable and easy access

The mattresses were nasty. They need to be cleaned. The air doesn't work well on the 5th floor. We had to buy 2 fans.The internet not the bestest but other than that it was ok. Super nice staff.

Nice place with great breakfast. However carpets in the room are due for replacement.

No AC

Love the shoppng mall distance

Bad service off transfer to airport

Very nice staff. Well presented.

The hotel was convenient when it came to shopping and dining. Hotel need to change carpet it’s terrible and smells, inside the rooms need temperature to be corrected it was totally hot at nights and cleaners need to remember to provide towels after cleaning. The rooms need to be renovated. Staff member was accommodating with providing a fan but overall staff members were pleasant.

Hotel is fair for the price, needs help on the carpets

I liked leaving. It was the worst experience ever I have stayed at motels with better quality and service. The room was absolutely flithy. The rugs have never been cleaned. The entire facility was filthy from the front dest to the elevators. I was switched rooms and the second room was no better. The woman at the desk looked bewildered with my concerns and seemed annoyed and upset. She hastly offered a refund and deactivated my room key before I could gather my family and belongings. Stay away!!!!

The rooms were clean and quiet

Test

Expect to take an hour to check in. They only have one person working even on Friday when he said they were sold out. It was ridiculous and they did nothing to help the situation. Don’t call the service desk either because they won’t answer. And definitely no ice in the machines.

The air conditioning did not work in our rooms it was very hot and couldn’t keep the door open to the balcony cause of all the noise

Girl at the front desk provided great service, very educated & professional.

Very efficient

It was a comfortable bed, just

Is very hot in the roon

Very easy location

I love it

they have 3 elevators in the hotel and only one working and you call the front desk and excuse was that manance was working went you have to wait half an hour or more for the elevator for the rest manor things like not to much towells in the room went we was 3 adults only one towel

Overall the property is amazing and a good location

Super crowded with only 1 elevator working! Waiting line to get up or down was about 15-20 mins

There was only one working elevator of 3. It took 10+ minutes to get on the elevator when waiting for it. There was only one stairwell, making it a task everyday to get up and out. It was not the cleanest at all. The lobby was the nicest thing. It was quiet though, and it had a lot of dining options.

Elevators not working, just horrible all around

Hotel staff does not enjoy interacting with the public. They do as little as possible. Three elevators in the hotel and only one was working. We waited 35 minutes to be able to go from the 9th floor to the lobby before we took the stairs with all of our luggage. There was what appeared to be a blood stain on the mattress cover under the fitted sheet on one of the queen beds. It looked like there was a leak that was apparently covered up in the ceiling above the shower and there was black mold under the caulking on the shower. You could hear every noise possible between walls and up and down the halls.

Room was decent, air worked great. You can tell in the shower there was mold but painted over. Needs updated

Ice machines only the one on 8th and 10th floor worked. :[

The stay was good but city side room was extremely noisy at night. Breakfast was very decent ; could have had more variety. Room having a fridge but no microwave seemed like an odd combination

EXCELLENT.

Overall rooms need renovations and new furniture

My room specifically; carpet dirty: blood stains & vomit. Cleners do not change sheets, 2 roaches, fridge off. Tub scary condition, rusty shower head, tub looked dirty but tub was missing pieces. (Cracked) the rest of the hotel looked clean & nice. A/C amazing, Cafe convenient. Staff friendly food amazing Salmon was great, apps delicious.

Perfect location for shopping, hotel has gotten a little upgrade so it is nicer than before.

..

The room was very outdated, carpet old and dirty, bathtub old and rusted. No change of bedsheets, I Stayed 4 nights. Bad smell in the room. I asked for another room, which was not possible

Great place to relax

It gave a nice homey environment

The hotel has a wonderful freindly vibe. Rioms are a little dated but very clean.

Great location for shopping and relax

Great place

La Habitacion estaba sucia, La alfombra

Really nice place will be coming back.

This property did not A/C on several of their rooms. While it 100 outside in the room I was in it is 80 degrees. There never a manager on duty after 7pm. The staff does not care to resolve the issue just shuffle you from room to room in hopes you won’t come back to front desk. The person that helped was the manager on property who arrive at front desk at 9pm. I won’t recommend this holiday inn to no one and hope they stay away if they want to have a pleasant stay.

Property was very dirty, we switched rooms we found feces on the toilet The room was hot the Ac is not working properly the service is bad we kept asking for towels and we got them 5 hours later plus we got stuck in the elevator worst experience ever

Beds were not comfortable and room was not cleaned for the first 2 days

It was nice

Ok

Problems with room key, cleanliness, old carpet, dirty carpet, noise levels. Not worth the price and they charged my room 3 times due to the conditions in which the bathroom was. I don’t think they clean at all. Requested housekeeping services and they left the exact same dirty sheets on. Never again!