Holiday Inn Express & Suites Greenville-I-85 & Woodruff Rd by IHG

After a seven-hour drive, we arrived to find no visible hotel signage, ongoing construction, and very limited parking. We were not informed in advance about renovations or restricted access to amenities like the pool. The price charged ($627.92) did not match the $582 I was quoted through Hotels.com, and cash was not accepted, requiring an additional trip to the bank. We also booked a suite advertised with a jetted tub, which the room did not have. The hotel and staff were very nice throughout our stay, the breakfast was very average just things you can buy at a store or gas station. Overall, the experience was misleading and disappointing.

Bad

Exceptional

The fact that I paid through a 3rd party, whenever I got there the receptionist said my card didn't go through. I explained what happened. Gave her my card. The next day, I have a charge for well over 700.00. I went down, said they would get it straight. Went to bed, the next morning, looked at my bank statement, another charge or 629.00. Went down again, nothing. We'll, it caused my bank account to go into overdraft. My husband, and my daughter, and me, traveled to Greenville SC, for a conference. 4 days we were stuck, couldn't really do anything we planned to do. I called corporate, the representative told me she would reach out to the receptionist, they would make it right. Everything would be handled by 8:am. Well, this was our final night. Got down to the front office, they asked my husband, how was the stay? He was like, it was ok. I said no, it was horrible. The clerk, was nonchalant. So, from Sunday- Thursday nothing was resolved. The only thing that was given to me was a 75.00 overdraft fee. I was highly disappointed. I feel as though, some how, they could have given me money, to make it right. I will never, stay at this place again. They also failed to mention, they had renovations going on.

staff was really friendly and helpful

Exceptional

The staff is great.. They're doing renovations to the front entrance and rooms on certain floors.Over all everything was great.

Great staff. Very helpful and friendly.

I booked for the jet tub, however due to remodeling they no longer have them. The pool was also closed and I couldn’t get my money back.

Not well trained staff

My room was just remodeled. New carpet and paint.

The room itself was ok. Had issues with Air Conditioning. The thermostat was off and it made room hot at times. There was construction going on so surrounding areas was dusty.

There was construction going on so surrounding areas was dusty.

Exceptional

Exceptional

The breakfast staff was wonderful! The door cards kept not working.

My room smelled real good They are remodeling but that didn’t bother me at all

My room smelled real good They are remodeling but that didn’t bother me at all

Very good

Na

Na

With renovations, industrial dust...I am severely allergic to dust🙏

With renovations, industrial dust...I am severely allergic to dust🙏

Great bed and kind staff

Great bed and kind staff

I messaged someone and asked them if they could do Something special because this was for my parents getaway and they absolutely exceeded my expectations. So incredibly thankful for the amazing staff! They placed roses and made towel animals etc. it was an amazing surprise for them!

There was nothing ivwould changr

Bed was comfortable but the sheets were stiff and didn't breathe well making it feel hotter.

Unfortunately, I wasn’t able to experience the property properly. When I arrived, I had issues right away—I was directed to a different address even though I was already at the correct location. I had to cancel, and until now I still haven’t received my refund. The owner is not responding. I am very dissatisfied. I had the same issue mentioned above: I was sent to a wrong address, had to cancel, and I still have not received my refund. The owner is not answering, and this situation caused a lot of inconvenience.

The room was very clean and smelled very pleasant upon our arrival and during the entire duration of our stay. I highly recommend this location to anyone in need.

The room was very clean and smelled very pleasant upon our arrival and during the entire duration of our stay. I highly recommend this location to anyone in need.

Always clean rooms

Always clean rooms

I like everything, clean rooms , a very large room , a very comfortable cleaning breakfast room , an indoor swimming pool, and much more , offering free water at the gyms.. There is not much equipment at the gym, but it is still okay ,

There is not much equipment at the gym, but it is still okay ,

Very good

Clean and staff friendly. Breakfast was good but staff hovered over it so you didn’t feel comfortable getting what you wanted.

Breakfast was good but staff hovered over it so you didn’t feel comfortable getting what you wanted.

Love it, always there while in Greenville

Love it, always there while in Greenville

The bed we slept in had hair i had to ask for 2 sets of sheets there were also food stains in carpet one pillow also had stains and they told me at hotel they could not give me discount due to pre paying this was my husbands birthday and very disappointed

The bed we slept in had hair i had to ask for 2 sets of sheets there were also food stains in carpet one pillow also had stains and they told me at hotel they could not give me discount due to pre paying this was my husbands birthday and very disappointed

Unfortunately, I wasn’t able to experience the property properly. When I arrived, I had issues right away—I was directed to a different address even though I was already at the correct location. I had to cancel, and until now I still haven’t received my refund. The owner is not responding. I am very dissatisfied. I had the same issue mentioned above: I was sent to a wrong address, had to cancel, and I still have not received my refund. The owner is not answering, and this situation caused a lot of inconvenience.

The bathroom was a bit dingy, probably time for small upgrades like re-grouting and redoing the caulk.

Staff was very kind and helpful. Location was great. The size of the room was bigger than I expected. The bathroom was a bit dingy, probably time for small upgrades like re-grouting and redoing the caulk.

It was good place to park my truck

It was good place to park my truck

The staff was great, everytime you went out the door there were people hanging out on the side of the building that were guess. I was visiting my granddaughters and this made us uncomfortable going in and out

The staff was great, everytime you went out the door there were people hanging out on the side of the building that were guess. I was visiting my granddaughters and this made us uncomfortable going in and out

I love this hotel.

I love this hotel.

The breakfast attendant was so very pleasant. I cannot remember her name but she was an older black lady. Very friendly, very attentive, give that lady a raise!!!! She was the same each morning we came down and I truly appreciated how she took her job serious with providing customer service. My husband I told her we would be back to see her! I have nothing negative about my stay!

Staff was great, clean room...although pillows were very uncomfortable and the room we were put in was next to clean staff room and elevators so it was loud starting at 7:30

Staff was great, clean room...although pillows were very uncomfortable and the room we were put in was next to clean staff room and elevators so it was loud starting at 7:30

Stayed one night very nice stuff and nice hotel to stay

Stayed one night very nice stuff and nice hotel to stay

Pool breakfast was delicious and the cook is so friendly and does a great job!

Clean room, great hot breakfast, friendly staff. They had it all. Would definitely stay again!

Clean room, great hot breakfast, friendly staff. They had it all. Would definitely stay again!

The breakfast staff was awesome. Did have a slight wait on checking but management took care of it.

The breakfast staff was awesome. Did have a slight wait on checking but management took care of it.

Rooms were not cleaned.Dirty towels were not replaced. Carpets were not clean.

Rooms were not cleaned.Dirty towels were not replaced. Carpets were not clean.

Clean Hotel and Friendly Staff

Clean Hotel and Friendly Staff

The room was very spacious for two queen beds. There was a lot of storage and nice lighting. The room was a cozy temperature, the best were comfortable, and there were so many pillows to choose from. Honestly, I think this will be our go to hotel in Greenville if we happen to not need a kitchen. Also, there's a heated pool. My daughter's favorite amenity.

The room was very spacious for two queen beds. There was a lot of storage and nice lighting. The room was a cozy temperature, the best were comfortable, and there were so many pillows to choose from. Honestly, I think this will be our go to hotel in Greenville if we happen to not need a kitchen. Also, there's a heated pool. My daughter's favorite amenity.

Clean

Clean

That I had to leave..lol

Clean room; quiet hallway; friendly staff

Clean room; quiet hallway; friendly staff

Nice would stay. Again

Nice would stay. Again

The hotel was great! We didn’t have time to use the pool, but the breakfast was excellent. The biscuits and gravy were our favorite. They also offered eggs, sausage patties and links, cinnamon rolls toast, bagels, fruit, cereal, and pancakes.etc

The hotel was great! We didn’t have time to use the pool, but the breakfast was excellent. The biscuits and gravy were our favorite. They also offered eggs, sausage patties and links, cinnamon rolls toast, bagels, fruit, cereal, and pancakes.etc

It was nice and clean. Nothing

People were nice.

People were nice.

Our room smelled

Our room smelled

Staff very friendly.

Staff very friendly.

Friendly staff Very helpful

Friendly staff Very helpful

Very clean and the staff is great

The convenience to restaurants and the staff were amazing. Checked into hotel room that hadn’t been cleaned by housekeeping yet. Housekeeping was lovely and let us know. They had to spend the first 20 min of our check-in cleaning our room. My mom is elderly and handicap so they let her sit on the couch while they cleaned. That was really nice. There was some kind of substance across the ceiling. There were also stains on the couch.

Staff was great!

Staff was great!

N/A

Overall stay was good. I would recommend more ligthing in the parking lot, also a few more options for breakfast. It definitely served its purpose for our travel.

Overall stay was good. I would recommend more ligthing in the parking lot, also a few more options for breakfast. It definitely served its purpose for our travel.

The pool wasn’t quite as nice as we expected, but we still enjoyed it. The room was a little too narrow, and the AC didn’t feel like it cooled the room down quite enough.

Extremely comfortable beds. My only complaint would be that there wasn’t a fan/vent in the bathroom.

Extremely comfortable beds. My only complaint would be that there wasn’t a fan/vent in the bathroom.

The room was exceptionally clean and peaceful. The staff were courteous and welcoming, and the breakfast offered a delicious variety of fresh options. The breakfast hostesses were friendly and made the experience even better.

The room was exceptionally clean and peaceful. The staff were courteous and welcoming, and the breakfast offered a delicious variety of fresh options. The breakfast hostesses were friendly and made the experience even better.

Great

Great

Great breakfast

Great breakfast

Nice place. Pool, breakfast and great location

Nice place. Pool, breakfast and great location

Our room looked like the housekeeping came straight off a Disney cruise ship. The toilet paper was rolled into cute little bows and rosettes and the shower curtain looked like a flowing gown. We've stayed at this same hotel 3 times now and each time it has been remarkably clean. The staff is always helpful and kind and the breakfast is phenomenal!

Our room looked like the housekeeping came straight off a Disney cruise ship. The toilet paper was rolled into cute little bows and rosettes and the shower curtain looked like a flowing gown. We've stayed at this same hotel 3 times now and each time it has been remarkably clean. The staff is always helpful and kind and the breakfast is phenomenal!

Amazing!

Amazing!

Staff was friendly and accommodating. Hotel is dated and has a distinct scent in the room. Breakfast was good.

Staff was friendly and accommodating. Hotel is dated and has a distinct scent in the room. Breakfast was good.

Great

Great

my only is with this property was the lack of water pressure

my only is with this property was the lack of water pressure

Size of room was quite different

Size of room was quite different

Great it was my graduation wknd

Great it was my graduation wknd

This property and it's staff were so accommodating.We were there from Louisiana to seey daughter graduate from Strayer University.The staff was so nice and tried toage sure this was as special as possible for her.The ladies that serve the breakfast are amazing and it was so yummy.They are jewels

This property and it's staff were so accommodating.We were there from Louisiana to seey daughter graduate from Strayer University.The staff was so nice and tried toage sure this was as special as possible for her.The ladies that serve the breakfast are amazing and it was so yummy.They are jewels

It was clean and quiet

It was clean and quiet

The staff working breakfast were true ambassadors to the property and company and absolutely unforgettable. This was our second visit and they are just outstanding people who exude all things positive to contribute to a best possible stay. In our book of stays I’m multiple hotels this past year, they win Employees of the Year! No comment.

Only there for the night?

Good location Drunks fighting in parking lot.

Service was fantastic. All the staff was super friendly and helpful. Rooms and common areas were clean and comfortable.

Service was fantastic. All the staff was super friendly and helpful. Rooms and common areas were clean and comfortable.

Nice mattress and comfy pillows

Nice mattress and comfy pillows

Great mattress and comfortable pillows, even had some cold brews for after work thirst, very nice.

Great mattress and comfortable pillows, even had some cold brews for after work thirst, very nice.

Staff and facilities were very nice

Staff and facilities were very nice

Staff was great!!!

Staff was great!!!

Staff was very friendly

Staff was very friendly

Service was excellent and fast from check in to check out. The staff is super friendly and helpful.

Service was excellent and fast from check in to check out. The staff is super friendly and helpful.

Always a great experience. No issues with checking in. Rooms are always clean and staff is friendly.

Always a great experience. No issues with checking in. Rooms are always clean and staff is friendly.

I didn’t like nothing

I didn’t like nothing

Beautiful

Beautiful

Always clean and staff is friendly. Great breakfast and restaurants in walking distance of hotel.

Always clean and staff is friendly. Great breakfast and restaurants in walking distance of hotel.

This was a weekend away with our grandchildren. The cleanliness of the hotel was wonderful. The staff at check-in were very accommodating and let us check in early. The kids enjoyed the pool very much, which was also very clean and well stocked with pool towels. The breakfast staff was amazing and very friendly. The food was also very good. We would definitely stay here again!

This was a weekend away with our grandchildren. The cleanliness of the hotel was wonderful. The staff at check-in were very accommodating and let us check in early. The kids enjoyed the pool very much, which was also very clean and well stocked with pool towels. The breakfast staff was amazing and very friendly. The food was also very good. We would definitely stay here again!

Everything was so clean and fresh. Miguel at check-in was so friendly! Room was even larger than expected, and beds were very comfy! We did not have time for breakfast, as we were meeting family for brunch, but the coffee was very good!

Everything was so clean and fresh. Miguel at check-in was so friendly! Room was even larger than expected, and beds were very comfy! We did not have time for breakfast, as we were meeting family for brunch, but the coffee was very good!

I was very welcomed here and you don't get that at every hotel. The staff is so friendly and really helped while we were spending some quality time with my mom before her surgery. They treat you like family from the front desk to the kitchen. Which the breakfast is amazing. The ladies do a fantastic job. Only down fall is Greenville is getting kind of rough, but still a lot to do here as well still nice people even though are some bad eggs out there.

I was very welcomed here and you don't get that at every hotel. The staff is so friendly and really helped while we were spending some quality time with my mom before her surgery. They treat you like family from the front desk to the kitchen. Which the breakfast is amazing. The ladies do a fantastic job. Only down fall is Greenville is getting kind of rough, but still a lot to do here as well still nice people even though are some bad eggs out there.

My fiance and I were very surprised with the hotel, very clean, very well ran, very friendly management. I will definitely stay there again over any other hotel.

My fiance and I were very surprised with the hotel, very clean, very well ran, very friendly management. I will definitely stay there again over any other hotel.

We found a cockroach in our room and we found one by the pool.

We found a cockroach in our room and we found one by the pool.

Always clean. Breakfast is good

Always clean. Breakfast is good

Good

Good

Clean rooms, friendly staff, great breakfast. Location is amazing - so many great shops and restaurants.

Clean rooms, friendly staff, great breakfast. Location is amazing - so many great shops and restaurants.

This was a nice stay. If the equipment in the gym worked it would have been five star stay. Both treadmills were down. I called the front desk they stated maintenance wouldn’t be in until Monday. Sanitizer wipes were out. That’s gross considering the sweaty conditions and multiple uses without some sort of sanitizer.

This was a nice stay. If the equipment in the gym worked it would have been five star stay. Both treadmills were down. I called the front desk they stated maintenance wouldn’t be in until Monday. Sanitizer wipes were out. That’s gross considering the sweaty conditions and multiple uses without some sort of sanitizer.

Very nice hotel clean. Stuff very friendly. great breakfastchooses. The indoor pool was a little to cold for me. But over all enjoyed my stay

Very nice hotel clean. Stuff very friendly. great breakfastchooses. The indoor pool was a little to cold for me. But over all enjoyed my stay

Great place to stay !!! All staff were amazing!!!! The area is convenient as far as going to shopping areas around. A great place to go away to for vacation! The rooms were very spacious, bed was super comfy, and the staff were excellent and so understanding & friendly!!! My only con is the drive to actually get there & actually getting to the exact location. The traffic was nerve racking!!!! But other than that everything was lovely

Great place to stay !!! All staff were amazing!!!! The area is convenient as far as going to shopping areas around. A great place to go away to for vacation! The rooms were very spacious, bed was super comfy, and the staff were excellent and so understanding & friendly!!! My only con is the drive to actually get there & actually getting to the exact location. The traffic was nerve racking!!!! But other than that everything was lovely

Everyone was so very nice and helpful. Every person, from front desk to breakfast wait staff went out of their way to be friendly and nice.

Everyone was so very nice and helpful. Every person, from front desk to breakfast wait staff went out of their way to be friendly and nice.

Nice clean room with excellent air conditioning.

Nice clean room with excellent air conditioning.

Would stay here again.

Would stay here again.

Everyone was very friendly. We called to ask for something we forgot and within minutes it was there. Very clean and accommodating.

Everyone was very friendly. We called to ask for something we forgot and within minutes it was there. Very clean and accommodating.

The hotel was a little tricky to find. There is a large sign on the road, but if you don’t turn at the sign there doesn’t seem to be a direct path through to it. It is behind some other businesses. But our stay was great. The breakfast was wonderful and the staff were very friendly and helpful.

The hotel was a little tricky to find. There is a large sign on the road, but if you don’t turn at the sign there doesn’t seem to be a direct path through to it. It is behind some other businesses. But our stay was great. The breakfast was wonderful and the staff were very friendly and helpful.

From start to finish, this hotel checks all the boxes. Clean, quiet, courteous, decent breakfast. I love when we can stay there

From start to finish, this hotel checks all the boxes. Clean, quiet, courteous, decent breakfast. I love when we can stay there

!

!

It was the website that started our trip off on the wrong foot. The hotel and staff were great. Id recommend it to anyone

It was the website that started our trip off on the wrong foot. The hotel and staff were great. Id recommend it to anyone

Indoor pool was perfect for each night. Good breakfast provided. Friendly and helpful staff. Comfortable beds. Lots of dining options closw by

Indoor pool was perfect for each night. Good breakfast provided. Friendly and helpful staff. Comfortable beds. Lots of dining options closw by

Always clean the staff is friendly.

Always clean the staff is friendly.

Had to be moved to 234 Staff didn’t apologize One too busy flirting with housekeeping

Had to be moved to 234 Staff didn’t apologize One too busy flirting with housekeeping

Nice

Nice

Really good-sized rooms for a much better price than much of the rest of town. Very comfortable bed, solid free breakfast. Would definitely stay here again!

Really good-sized rooms for a much better price than much of the rest of town. Very comfortable bed, solid free breakfast. Would definitely stay here again!

People friendly, good location, clean accommodations, great price!

People friendly, good location, clean accommodations, great price!

Nice breakfast

Nice breakfast

The check in wasnt the best, had to go downstairs twice, the girl was new I guess, she had to ask about everything! She forgot to activate our room keys!!!

The check in wasnt the best, had to go downstairs twice, the girl was new I guess, she had to ask about everything! She forgot to activate our room keys!!!

The hotel was very well maintained the rooms where clean and everything provided was re stocked every morning..the front staff at check in and check out where fantastic and quick to answer any questions we had and the dinning staff at breakfast where also wonderful warm and kind in the morning and didnt hesitate to help us if need be..

The hotel was very well maintained the rooms where clean and everything provided was re stocked every morning..the front staff at check in and check out where fantastic and quick to answer any questions we had and the dinning staff at breakfast where also wonderful warm and kind in the morning and didnt hesitate to help us if need be..

Many different restaurants around here and free way one block away. The only thing is air condition make noisy thus I can’t fall asleep very well

Many different restaurants around here and free way one block away. The only thing is air condition make noisy thus I can’t fall asleep very well

Well maintained, clean. Nice looking hotel.

Well maintained, clean. Nice looking hotel.

I always have a great experience and love the breakfast as well ❤️

I always have a great experience and love the breakfast as well ❤️

Great service and an excellent breakfast!!!

Great service and an excellent breakfast!!!

Everyone who worked there was incredibly friendly. My room was so clean, and it was the most comfortable pillows and comforter!!!

Everyone who worked there was incredibly friendly. My room was so clean, and it was the most comfortable pillows and comforter!!!

Excellent stay! The breakfast was outstanding!

Excellent stay! The breakfast was outstanding!

This hotel was great and a reasonable price

This hotel was great and a reasonable price

Very good breakfast!!!😊

Very good breakfast!!!😊

Stay was great! Had a problem with room and staff came up and investigated and suggested a new room and was taken care of very fast. Room was very clean and staff very friendly!

Stay was great! Had a problem with room and staff came up and investigated and suggested a new room and was taken care of very fast. Room was very clean and staff very friendly!

The staff are amazing, friendly and helpful. No complaints regarding hotel or facilities, it’s a cheap stay so we weren’t expecting anything more. Other guests very noisy and partying but after calling down to front desk the staff dealt with it swiftly. Would stay again

The staff are amazing, friendly and helpful. No complaints regarding hotel or facilities, it’s a cheap stay so we weren’t expecting anything more. Other guests very noisy and partying but after calling down to front desk the staff dealt with it swiftly. Would stay again

great staff and accommodations

great staff and accommodations

First stay at this hotel. Third year in a row coming t Hreemville for SEC tournament. Selected this hotel over our usual and have no complaints about our stay.

First stay at this hotel. Third year in a row coming t Hreemville for SEC tournament. Selected this hotel over our usual and have no complaints about our stay.

Excellent stay!

Excellent stay!

Breakfast was very nice. Wish waffles were available but still good.

Breakfast was very nice. Wish waffles were available but still good.

Our room wasn't ready at 5:30pm.

Our room wasn't ready at 5:30pm.

during our stay. Hotel front desk, house keepers, and breakfast staff, very friendly and helpful. Everything was clean, breakfast good, etc. Shopping, restaurants, fuel all around. Really enjoyed our stay.

Very clean building. Room was great. Staff was very friendly

Very clean

We had a great stay at this hotel. Everyone was so friendly and helpful, rooms were clean, and breakfast was great!

clean

Proper location is very convenient and staff is friendly and professional

Beautiful hotel. Well kept, large rooms, and spotlessly clean. Very quiet.

The rooms were spacious and staff was courteous.

The reason I rated this stay a fair was because of no water on Saturday. It was very disappointing. We had to fill bath water up to flush toilets. We drove 10 hours and to not be able to take a shower the next day was unbelievable. The staff was very friendly. The kitchen ladies were fabulous. Breakfast was amazing.

Clean, great breakfast, friendly staff

Breakfast staff was wonderful, kind and friendly...made us want to plan return trips to Greenville booking here

I didn’t like that the heat didn’t work and I froze all night long , literally shaking in bed !

Incredibly hospitable staff, great rooms, great amenities. Cannot recommend enough.

Staff was great, and very accommodating however, our room was right by the restrooms and dining area so in the mornings there were children screaming and running around. The AC unit also seemed to make a strange noise. We also seemed to be unable to connect our TV to streaming services but overall it was a good stay, and we’d return.

10/10 Nothing like the Holiday Inn Express & Suites on Woodruff Rd. Great location, friendly Staff and phenomenal breakfast!!!! See you again soon! Thx A Bunch!

Staff was very friendly and helpful. The African American lady that was in charge of the breakfast was very kind and friendly.

It was great

A very pleasant stay for our family of 5. We walked to dinner and we were close to everything we needed.

The office, breakfast and cleaning staff were amazing. I highly recommend this for families.

Very, very clean. Top notch staff; front desk, breakfast and cleaning. . Very good breakfast.

Clean and friendly staff

The hotel was perfect. Very clean. My wife is picky. What stood out was the indoor pool was clean and actually heated. Had both of our Granddaughters and they had a blast. Secondly the free breakfast was great and the dining room hostess was friendly, cheerful, and helpful. Especially to the kids.

My recent stay at Holiday Inn Express was a pleasant experience. The room was spotless, with comfortable bedding and all the essentials I needed. The complimentary hot breakfast was a great way to start the day, offering a variety of options. The staff stood out – they were friendly, professional, and quick to help with any requests. The location was convenient and made getting around easy. Overall, it was a smooth, hassle-free stay, and I’d definitely consider returning for future trips.

The hotel was exceptionally clean, comfortable, and well-maintained; the staff provided a welcoming experience. I plan to utilize this hotel for all future stays.

Nice clean property. Conveniently located by several restaurants.

Nice clean up to date facilities, good breakfast, friendly staff, conveniently located but the area around the hotel is busy, a lot of stores and restaurants

Hotel was very clean and staff was nice. Our room had a very overwhelming stink to it, not sure the reason. The bed was pretty uncomfortable as well.

AC was noisy, rooms can be better.

Guest service representative at the front desk mutual was very helpful and accommodating to me and my family in my journey to graduation with good customer service.

This hotel is close to at least 3 restaurants that you don’t have to cross the street to. Movie theater across the street. I would stay here again.

What this property makes more attractive is that it has an indoor pool, although it’s occupied by many kids. I haven’t tried breakfast yet, it should be good. 👍