Marriott Greensboro Downtown

Very clean and always enjoy staying there Didn’t have free breakfast

Exceptional

We booked a double queen room 2-3 weeks in advance for 4 people. When we got to the hotel the person checked us in. We walked to the 4th floor to our room and we had a king bed. We were never told this at check in. Obviously 4 grown adults can't sleep in a king size bed only. There was no pull out couch or anything. So, when we went back downstairs to discuss this with the same lady she told us that unfortunately that was the only room available. They didn't have anymore double beds. This should have been told to us at the very beginning of our check in. We had to settle for a king bed with a pull out couch. I was very disappointed at the lack or communication and the fact that we booked our rooms well in advance.

Worst hotel room. Clogged sink, toilet had to be flushed multiple times, remote had to be reset.

Very good

It would be unfair, though, not to mention the help of the staff, especially the young gentleman who provided us hot water for some tea around the nighttime. I wish I had gotten his name, but I will be forever appreciative to him--his customer service was exemplary. If and when I return to Greensboro, NC, I will not be returning to this hotel. I would rather book at the Hyatt a couple minutes away, who offers free breakfast, enough square feet for 4 people, and a fan in the bathroom when sharing such a tight space--all for the same price. I expected more from such a well-known hotel company, one I have been in partnership for years. I will have to think twice before booking with Marriott again.

Unfortunately, the checkout experience was extremely frustrating. When I checked out, I simply asked for a receipt and was told “absolutely not” because I had booked through a third party rather than directly through Marriott. I had never encountered this before, but I assumed perhaps the policy had changed and left it alone. Later that morning, I logged into Hotels.com, where I had made the reservation, and their website clearly stated that if payment was made at the property, the receipt must be obtained from the hotel. Since I needed the receipt for reimbursement from my employer, I began trying to get one. I called the hotel and was told a receipt could be emailed to me. What I received was only my parking receipt. I called a second time and was told the correct receipt was being sent to my email. After waiting several hours and receiving nothing, I called back again and was then informed that the receipt could not be emailed after all, meaning I had to drive back to the hotel to obtain a paper copy. What makes this especially frustrating is that getting a receipt was my original request at checkout, and I was told it wasn’t possible. Yet in the end, I was able to get a receipt—it just required multiple phone calls and an unnecessary trip back to the property.

Location Low toilet. Ceiling coming down in room. Relative also stayed at hotel and the heat in their room was not working properly.

Location Low toilet. Ceiling coming down in room. Relative also stayed at hotel and the heat in their room was not working properly.

Space & comfort of bed Leakage from shower

Space & comfort of bed Leakage from shower

The location was great The room hvac was noise and the frequently touched areas elevator buttons could've been wiped more. Also the night of our event there weren't enough staff at the bar to accommodate everyone.

The room hvac was noise and the frequently touched areas elevator buttons could've been wiped more. Also the night of our event there weren't enough staff at the bar to accommodate everyone.

Nice spacious room. Bar and lobby area Service at restaurant was slow (very, took over 1 hr. to get us our dinner and then hamburger was cold (just unfrozen bread!). They even offered us 20% discount for the inconvenience, but dinner was ruined. No buffet for breakfast and "a la carte" is slow... Noise during the night coming from outside downstairs (not sure if parking or street, but there were banging sounds as if metal containers being moved).

Very clean, rooms were spacious and comfortable No where to park so you’re forced to pay for parking

Very clean, rooms were spacious and comfortable No where to park so you’re forced to pay for parking

I went to a concert at the Steven Tanger hall and it was right actthe street. Perfect for what I needed. Parking at the hotel was 18$ but would've had to pay if not staying there to park at concert hall so it was a win win.

Lovely place to stay in Greensboro. Nothing. Was a lovely stay.

Lovely place to stay in Greensboro. Nothing. Was a lovely stay.

Perfect location, as you can walk to all of the fun things but also you're a little detached from it which is nice to not be among all the noise at night. The staff was very friendly and helpful. The bathroom is a bit small especially for a room with 2 queen beds so potentially 4 people sharing it. Overall, a really positive experience.

Superb

Beautiful downstairs and restaurant/bar area. My room was dated in my opinion. It was clean though.

Beautiful downstairs and restaurant/bar area. My room was dated in my opinion. It was clean though.

I liked almost everything except the no microwave in the room

Kind staff, clean room, beautiful atmosphere! Just wish breakfast was free!

Everything was amazing just wish they served food later than 11, and maybe a small microwave in the room. We had an amazing time and will definitely return when visiting Greensboro NC!!!

The staff and the well maintained property

Comfy room

the room was fine. the property feels dated and the restaurant food is sub-par, the menu never changes.

Good

Clean room, and comfortable bed

The staff is wonderfully helpful, shout out to Sebastian, Julian and one young woman that I’ve forgotten her name at front desk (fair with longish, dark hair).

Clean and friendly staff

Superb

The rooms are not updated and walls are very thin so you can hear people next door talking. Breakfast was not too bad but very slow service.

Exceptional

Convenient location. Clean room. Good food offerings.

Very convenient to downtown. Parking area was very convenient but quite expensive. Bar was expensive as was food. Lots of little nice restaurants a short walk away. I thought we were to get a free breakfast. Nothing free here.

There was no bathroom extractor fan in our room. Other than that, everything was awesome.

I did not use gym or business center

It was an excellent stay. The facility was spotless and the staff were all helpful and polite. I definitely recommend if you’re visiting the Greensboro and surrounding areas.

Very nice property. Would consider the facility and rooms higher end. The parking structure was open when I was there which made parking super easy. Not sure if that's always the case. Really nice bar in the lobby. The only issue I had was the door for the connecting room wasn't very soundproof and I could hear the neighbors TV late into the night. May want to request a unconnected room.

The food at the restaurant in the hotel was delicious.

Room was spacious and clean. The AC was a little clanky but overall wasn’t too bad.

The room was clean. Overall everything was really nice.

Very good

Superb

Exceptional

Property has parking

Good renovvated hotel, nice personnel

Ac wasn't working

Very nice and helpful staff!! Check in was a breeze and hotel was very clean and had all we needed!! Close to all downtown places. Will definitely come again!

The hotel is clean, and the staff is friendly. The rooms are well appointed.

It was fine. It would be nice if they had coffee in the lobby for guests. Room was fairly clean but bathroom was neglected. The front desk clerk was not very friendly.

Smelled clean, especially the women at front desk- very polite and

Na

Good

Nice, clean, convenient. Restaurant and bar are nice and convenient. I stay there whenever at Greensboro.

The staff for checking in and out was outstanding The hotel was hard to find due to the lack of small Marriott sign

The staff for checking in and out was outstanding The hotel was hard to find due to the lack of small Marriott sign

Superb

Absolutely nothing I paid $280 for one night and the condition of this room was completely unacceptable. The room was dirty upon arrival, including hair left in the shower drain, which clearly indicates it was not properly cleaned. Multiple essential amenities did not work at all, including the AC, hair dryer, phone charging outlet, and TV remote. Most concerning was a broken electrical outlet with a live wire exposed next to the bed, which is a serious safety hazard. There was also no ventilation in the bathroom, and the ceiling showed rust and a mold-like appearance, raising health and maintenance concerns. This room was unsafe, unsanitary, and did not match what was advertised. Paying premium pricing for conditions like this is unacceptable. I would strongly caution others before booking.

Absolutely nothing I paid $280 for one night and the condition of this room was completely unacceptable. The room was dirty upon arrival, including hair left in the shower drain, which clearly indicates it was not properly cleaned. Multiple essential amenities did not work at all, including the AC, hair dryer, phone charging outlet, and TV remote. Most concerning was a broken electrical outlet with a live wire exposed next to the bed, which is a serious safety hazard. There was also no ventilation in the bathroom, and the ceiling showed rust and a mold-like appearance, raising health and maintenance concerns. This room was unsafe, unsanitary, and did not match what was advertised. Paying premium pricing for conditions like this is unacceptable. I would strongly caution others before booking.

They supposed to be a nonpet hotel. Their was pets in the hotel

They supposed to be a nonpet hotel. Their was pets in the hotel

Room was great, staff was excellent, and close to everything.

Room was great, staff was excellent, and close to everything.

Clean was not clean. But overall experience was good. Nice staff as well.

Clean was not clean. But overall experience was good. Nice staff as well.

Na I like the toilets they wear too small and low

Na I like the toilets they wear too small and low

Friendly staff!

Friendly staff!

Good stay

Good stay

Loved our stay!

Loved our stay!

Great location.

Great place to stay1

It was very clean.

It was very clean.

The HVAC was broken as it was on 60 in the room and remained that temperature all night even though the thermostat turned was turned to 80. It was freezing all night long. Couldn’t sleep due to the extremely frigid temperature that wouldn’t rise. There is a picture depicting the claims. The Internet was down, so the tv couldn’t watched (Netflix). Towels had black stains on them, and they double charged for parking which there’s picture proof of as well. The employees were very nice.

The HVAC was broken as it was on 60 in the room and remained that temperature all night even though the thermostat turned was turned to 80. It was freezing all night long. Couldn’t sleep due to the extremely frigid temperature that wouldn’t rise. There is a picture depicting the claims. The Internet was down, so the tv couldn’t watched (Netflix). Towels had black stains on them, and they double charged for parking which there’s picture proof of as well. The employees were very nice.

Beds were amazing! Was a very pleasant stay.

very clean very good staff in the restaurant had breakfast

* Value and friendliness of staffs * Food is great * Floor was very noisy, carpet looks and feels dirty. * Should have complimentary toothbrush and toothpaste

Did not eat breakfast or use bar

Did not eat breakfast or use bar

The Bar and Dining!

Staff

?

Food was good, but over priced The bathrooms need a major upgrade as they are very dated and not especially suited for older visitors (in their 70's)

It was fine. Not worth the price. I paid 229 for one night. Expected more.

It was fine. Not worth the price. I paid 229 for one night. Expected more.

The front desk staff is super friendly and helpful and went above and beyond. They let us check in early which was amazing. When we arrived there was an issue making the room keys so they brought us up to our rooms till the issue was resolved. The hotel is nice but not very clean at all. We found a pad wrapper , pills, blood looking stain on the comforter, something brown and sticky splashed all over the lamp and wall, hairs on the bed ect. We only stayed for one night though so we sucked it up and slept in our clothes

The front desk staff is super friendly and helpful and went above and beyond. They let us check in early which was amazing. When we arrived there was an issue making the room keys so they brought us up to our rooms till the issue was resolved. The hotel is nice but not very clean at all. We found a pad wrapper , pills, blood looking stain on the comforter, something brown and sticky splashed all over the lamp and wall, hairs on the bed ect. We only stayed for one night though so we sucked it up and slept in our clothes

The walls were paper thin and I could here the person’s entire show they were watching until I fell asleep and it was the Diddy documentary.

The walls were paper thin and I could here the person’s entire show they were watching until I fell asleep and it was the Diddy documentary.

All was good

All was good

The towels were dirty, the staff was wonderful

The towels were dirty, the staff was wonderful

We thought overall the property and room was nice. However, I had reserved a room with a “roll” in shower because my husband is handicapped and can’t step over a tub edge. We were given room with tub. An outlet in our room was hanging by wires near bed. Room service food arrived cold. Then when we checked the hotel held TWICE the amount of my CC for our two night stay, that is unacceptable.

We thought overall the property and room was nice. However, I had reserved a room with a “roll” in shower because my husband is handicapped and can’t step over a tub edge. We were given room with tub. An outlet in our room was hanging by wires near bed. Room service food arrived cold. Then when we checked the hotel held TWICE the amount of my CC for our two night stay, that is unacceptable.

The scenery when you walk in , welcoming staff greet you coming and going, also the rooms were clean It wasn’t a microwave in the room & they don’t have a pool , and that I couldn’t do late check out other than that everything was nice

Clean rooms!

Clean rooms!

This was a concert day and the hotel was full. The restaurant was packed and the very understaffed. However, while people were somewhat disappointed in the service, the restaurant staff was incredibly professional. They were polite, respectful and very considerate. I would give them a 15 out of 10! Very impressed!

This was a concert day and the hotel was full. The restaurant was packed and the very understaffed. However, while people were somewhat disappointed in the service, the restaurant staff was incredibly professional. They were polite, respectful and very considerate. I would give them a 15 out of 10! Very impressed!

Great for going to an event as Steven Tanger

Great for going to an event as Steven Tanger

Clean room,amenites ,helpful friendly staff beautiful hotel

Clean room,amenites ,helpful friendly staff beautiful hotel

Sink was stopped up and couple next door had loud sex all night long.

Sink was stopped up and couple next door had loud sex all night long.

I will say, the staff at this hotel is AMAZING!!! Several of the people that I talked to were very nice. It must be that southern hospice that I’m just not used to up north. 😂 I ended up having to switch rooms due to the air-conditioning and a need for a walk-in shower due to an injury. The staff immediately was able to get me assigned to a new room. In fact, I didn’t even need to come to the front desk to make this request. Now, I can be a stickler when it comes to hotels and I do pay attention to the minor details. The rooms need to be renovated. There’s a lot of chipped paint, severe cracks, discoloration throughout the room and mild bubbling/water damage in the ceiling in the bathrooms. To me, paying attention to this level of detail as a hotel can really just contribute to the comfortability of your guests. And id think most of that kind of stuff would be an easy fix. Just my recommendation.

I will say, the staff at this hotel is AMAZING!!! Several of the people that I talked to were very nice. It must be that southern hospice that I’m just not used to up north. 😂 I ended up having to switch rooms due to the air-conditioning and a need for a walk-in shower due to an injury. The staff immediately was able to get me assigned to a new room. In fact, I didn’t even need to come to the front desk to make this request. Now, I can be a stickler when it comes to hotels and I do pay attention to the minor details. The rooms need to be renovated. There’s a lot of chipped paint, severe cracks, discoloration throughout the room and mild bubbling/water damage in the ceiling in the bathrooms. To me, paying attention to this level of detail as a hotel can really just contribute to the comfortability of your guests. And id think most of that kind of stuff would be an easy fix. Just my recommendation.

Room hot,ac not working

Friendly staff, clean rooms, comfortable beds. The biggest downside was the poor air circulation/temperature control in the rooms.

Friendly staff, clean rooms, comfortable beds. The biggest downside was the poor air circulation/temperature control in the rooms.

Very nice and clean place that is surrounded by a lot bar or TikTok places. Also close to the stadiums around there.

Very nice and clean place that is surrounded by a lot bar or TikTok places. Also close to the stadiums around there.

Wa very pleased with all aspects of this hotel stay

Wa very pleased with all aspects of this hotel stay

The staff were courteous and the room was clean.

The staff were courteous and the room was clean.

easy stay

easy stay

I went to check in at the hotel that was prebooked so we thought. When getting to the room it was a single instead of a double. Also there was a mildew smell heavily in the room. Also the air conditioner did not work so we burned up all night long. This experience was the wirst.

I went to check in at the hotel that was prebooked so we thought. When getting to the room it was a single instead of a double. Also there was a mildew smell heavily in the room. Also the air conditioner did not work so we burned up all night long. This experience was the wirst.

Room was great & staff very professional & friendly

Room was great & staff very professional & friendly

Good and clean hotel with a nice restaurant. Feels thou that it may benefit from renovation.. plus our heater won't heat up the room above 63 degrees no matter what was on the thermostat

Good and clean hotel with a nice restaurant. Feels thou that it may benefit from renovation.. plus our heater won't heat up the room above 63 degrees no matter what was on the thermostat

We didn’t have breakfast there. The room was clean enough but the decor was strange. The coffee rack was strange and the picture over the bed looked like a piece of carpet. It was really strange!

We didn’t have breakfast there. The room was clean enough but the decor was strange. The coffee rack was strange and the picture over the bed looked like a piece of carpet. It was really strange!

Like the location and parking Price for accommodations was high. Nothing special about the rooms.

Clean facilities, nice lobby Bat

Clean facilities, nice lobby Bat

Everything was great, especially location since we were there to see The Wiz @ the Steven Tanger Ctr. Just wish there was a microwave in the room, but we were able to use one downstairs. Would stay here again.

Everything was great, especially location since we were there to see The Wiz @ the Steven Tanger Ctr. Just wish there was a microwave in the room, but we were able to use one downstairs. Would stay here again.

Location Extra cost for parking, no complementary breakfast, just a in house expensive restaurant.

The tv didn’t work, the mattress was tooo firm, the pillows fell between the mattress and headboard

The tv didn’t work, the mattress was tooo firm, the pillows fell between the mattress and headboard

The property was good however there an ongoing issue booking.com needs to fix have used Booking dot com multiple times, and while the platform is convenient and easy to navigate, the accuracy of the information they provide continues to be a major issue. One example is the repeated situation where a hotel is listed as including breakfast, yet when you arrive you are told it is not included. Then Booking dot com claims the breakfast option was never selected, even though the details shown during booking clearly state that it is included. This is misleading and creates unnecessary frustration for travelers who rely on accurate information when planning and budgeting their trips. It should not be the customer's responsibility to chase down answers or prove what was advertised. When this happens more than once, it becomes clear there is a pattern and not just a one time mistake. Booking dot com needs better communication with hotels and greater transparency in what is truly included. Guests should not arrive to surprises or feel like the information shown during booking cannot be trusted. A booking website should make travel smoother, not add stress or confusion. Until this issue is corrected, I will be more cautious using this platform, because trust matters when booking travel.

Every thing was amazing!

Every thing was amazing!

Clean, quite, great service, friendly staff beautiful views of city comfortable beds N/A

The room and building was clean. I will say that repairs to walls and ceilings in the bathroom could be better. I also didn't like the fact that I was charged to park in the parking deck

The room and building was clean. I will say that repairs to walls and ceilings in the bathroom could be better. I also didn't like the fact that I was charged to park in the parking deck

It was a pleasant stay but nothing out of ordinary.

It was a pleasant stay but nothing out of ordinary.

Very unlikely that I would stay again!

Very unlikely that I would stay again!

Limited meal and entertainment options. Hotel and rooms clean. Safe area.

Limited meal and entertainment options. Hotel and rooms clean. Safe area.

Good hotel and location.

Good hotel and location.

N/A

N/A

Staff was accommodating and friendly! Easy parking!! Very Good restaurants close by the hotel!!

Staff was accommodating and friendly! Easy parking!! Very Good restaurants close by the hotel!!

Great customer service

Great customer service

Pay for parking

Clean room

Clean room

Decent place to stay.

Decent place to stay.

N/A

N/A

Good, clean, comfy beds, adequate equipment in the gyn

Good, clean, comfy beds, adequate equipment in the gyn

Very nice. Complained about the AC not working. It was promptly dealt with

Very nice. Complained about the AC not working. It was promptly dealt with

room was nice. had to get the tv fixed wasn't working when I checked in. also there were not robes or slippers in the room as advertised. had to ask for the ropes they said they didn't have slippers. room would not cool down to the temp listed on the thermometer

room was nice. had to get the tv fixed wasn't working when I checked in. also there were not robes or slippers in the room as advertised. had to ask for the ropes they said they didn't have slippers. room would not cool down to the temp listed on the thermometer

room was nice. had to get the tv fixed wasn't working when I checked in. also there were not robes or slippers in the room as advertised. had to ask for the ropes they said they didn't have slippers. room would not cool down to the temp listed on the thermometer

Good

Good

The staff did not inform me that I needed to push the call button to be let out of the parking garage after checking out. I had to park and go back into the hotel for them to only tell me that I needed to push the call button. When I pushed the call button it took a while for the staff to answer.

The staff did not inform me that I needed to push the call button to be let out of the parking garage after checking out. I had to park and go back into the hotel for them to only tell me that I needed to push the call button. When I pushed the call button it took a while for the staff to answer.

Come back to hotel from music festival & needed a small meal. We shared a burger & fries. The quality of the food was terrible. I expected better of a Marriott.

Come back to hotel from music festival & needed a small meal. We shared a burger & fries. The quality of the food was terrible. I expected better of a Marriott.

Staff at check in was a bit off putting and seemed bothered by any questions.

Staff at check in was a bit off putting and seemed bothered by any questions.

The room had a unpleasant smell on arrival, but we packed lysol and a few sprays throughout the room helped tremendously. We experienced continuous issues with the toilet not flushing and eventually overflowing. With each time that we asked for maintenance, they arrived in a timely manner to resolve the issue, but unfortunately it didn't help. On the hand other the service was great, the beds were very comfortable, and the hotel is in a great location. Not sure if I would stay here again, especially with parking being $18 a night!

The room had a unpleasant smell on arrival, but we packed lysol and a few sprays throughout the room helped tremendously. We experienced continuous issues with the toilet not flushing and eventually overflowing. With each time that we asked for maintenance, they arrived in a timely manner to resolve the issue, but unfortunately it didn't help. On the hand other the service was great, the beds were very comfortable, and the hotel is in a great location. Not sure if I would stay here again, especially with parking being $18 a night!

Everyone and everything was fine- excellent.

Everyone and everything was fine- excellent.

Great

Great

Room not clean well. Dirty.

Room not clean well. Dirty.

Great Hotel.

Great Hotel.

Great experience

Great experience

Comfortable and well-located. The showers don't have good pressure, they only have a small amount of water. That's the only thing I'd change.

Comfortable and well-located. The showers don't have good pressure, they only have a small amount of water. That's the only thing I'd change.

Very nice, close to a lot of restaurants

Very nice, close to a lot of restaurants

Close to bars restaurants in downtown Greensboro

Close to bars restaurants in downtown Greensboro

Friendly and attentive staff throughout the hotel

Friendly and attentive staff throughout the hotel

Greeted by nice and pleasant staff. Very comfortable stay. Extremely clean and modern. Great food and drinks at bar. Overall nice place to stay

Greeted by nice and pleasant staff. Very comfortable stay. Extremely clean and modern. Great food and drinks at bar. Overall nice place to stay

Check in was super easy, room was extremely comfortable and clean, no noise complaints whatsoever.

Check in was super easy, room was extremely comfortable and clean, no noise complaints whatsoever.

Great stay but pricey for what you get. Room was adequate size, the bathroom was small. It was a beautiful hotel in a downtown, so I guess that's why it's priced higher than other similar hotels.

Great stay but pricey for what you get. Room was adequate size, the bathroom was small. It was a beautiful hotel in a downtown, so I guess that's why it's priced higher than other similar hotels.

Easy check in, rooms very nice and clean.

Easy check in, rooms very nice and clean.

The staff is wonderful

The staff is wonderful

I booked two rooms for my family after we lost power at home. The front desk clerk was very helpful and accommodating, as were the overnight clerks. Good experience.

I booked two rooms for my family after we lost power at home. The front desk clerk was very helpful and accommodating, as were the overnight clerks. Good experience.

Hotel and room were clean. Staff very nice and helpful. Food in bar was great! Convenient to venue we were attending.

Hotel and room were clean. Staff very nice and helpful. Food in bar was great! Convenient to venue we were attending.

Nice one

Nice one

Check in was very easy.

Parking $18 a day. Breakfast at a cost.

I had to pay to park and no complimentary breakfast. The food was expensive. The lobby and restaurant were freezing cold.

Loud air unit and the Television was broken. Room clean and reception area was nice

Was what I expected. Very nice!

Room was cold although I turned the heater on. The carpet was cold also I think it’s because of the floor underneath is concrete. Bathroom is on the small side.

Nice room but poor WiFi. Staff ok but you don’t feel valued as a guest. Functional.

Loved it here! Nice, clean and a great staff and location!

We always stay here when in Greensboro. Very convenient and clean.

Loved it

Good service. Clean. Nice shower. Towels not soft. Pillows were very soft. AC never got cool. Drinks overpriced. Convenient near restaurants and Tanger Center. We'll stay there again for the next concert at Tanger.

My room was old, the walls and ceiling were cracked. Looked unfinished.

No fan in bathroom. No extra mirror in bedroom. Limited space in room.

Amazing from front desk staff helping us check in and park our vehicle at 3am to the plush pillows and bedding.

Such a wonderful stay ! Thank you !

Awesome! The A/C in our room was broken but they offered another room. Since we had adjoining rooms we stayed & they gave a discount. We just kept the door open between rooms & we were good.

Excellent

Always love staying there! However this was my first time in a room that was conjoined. Previous stays the front desk has mentioned they don’t put solo female travelers in conjoining rooms and I completely forgot to ask when I arrived. Not their fault definitely mine. Doesn’t affect my overall rating it was just something nice they’ve done in the past.

It was amazing

The only issue was that the room did not get as cool as I like it. I put the thermostat down very low and there was no change. I only stayed one night so I didn’t make a stink about it.

A pool would have been nice but staff and restaurant very good

Only problem I had was with the $29.00 charge on my bill at checkout that I wasn’t told about still upset about that but my overall experience was great

I love the property but the two bar staff that worked at the bistro. My husband sat and waited for them to finish a conversation with another person (which they were aware he was standing there) when there conversation was over the continued to pay him no mind, carry on side conversations and walked to the back as he was attempted to say something. Luckily there was another staff on board who immediately came out greeted my husband and took our order without any hesitation. I get we all can get caught in the midst of side convos but excellent customer service should always be a priority hopefully these young ladies will not exhibit such behavior in the future.

My stay here was truly amazing the staff was great the location was great there is nothing but got views from me I would most definitely recommend this location

Staff were very friendly, the room was very cold despite the heat being on max. Front desk was called and they called an engineer who was there IMMEDIATELY and rectified the problem as best he could. The beds are very comfortable!

No

Perfect location to enjoy events at Tanger Theater.

Came for a show at the Tanger Center right around the corner. The room very very clean and comfortable. The staff were very friendly and accommodating.

Nice

Nice, clean and quiet facility.

Nice for business travels

We really enjoyed our stay. Very relaxing environment and atmosphere. Dining was convenient and affordable. Toilet was abnormally low but otherwise everything was great.

Beautiful place. Staff was very nice. You should know the WiFi and Deck parking are extra charges…I did not know until check out about the parking charges. Also…the tv is limited. I was there the weekend before Christmas and they had all the good channels blocked….ie Freedorm, AMC…that was weird. I was also disappointed with not having a microwave in my room. It is a beautiful place

It was great. Didn’t know I was having to pay $18 per day for parking. But I guess it was some what worth it so I didn’t have to pay parking at the Tanger auditorium.

Friendly and helpful staff, clean and well appointed room. Chosen due to proximity to the Tanger Center.

Clean room

it was great

I absolutely did not like, that it did not have a microwave in the room. That totally sucked

I stayed here for 6 nights. My elderly mother was with me. We had a handicap accessible room which had a sizable bath easy for using mobility helps. Higher toilet but a regular bath tub w/ hand held and overhead shower. She was not able to step over into the tub. No seat. The lighting was dimmer than normal. Beds were great. Room was quiet. I liked the entry recessed light as a night light for her.

Great staff!

Very peaceful

Staff was friendly and on top of our request when the room had a small issue. Also allowed us a late check out the next day.

Bath: Nice lighting, shower and sink. Toilet was VERY low/short. Bed was comfortable

Staff was very personable.

clean, great service and quiet

We had to switch rooms a few times. One of the rooms we were given had blood at the bottom of the mattress which was visible when we walked in the room. The staff quickly changed our room but it was almost as if they didn’t see how alarming that was to see as a guest. Nonetheless we continued the rest of our stay. I most likely will stay at another hotel if in town again.

The front desk person was very nice. In the bathroom the lightbulb was blinking on and off I noticed a lightbulb in the box I was going to change it but I couldn’t reach without a ladder

Easy convenient, repeat customer.

Great place

Great place

Very friendly and excellent staff!

It s a good hotel newly renovated, but below what you expect from a Marriott hotel in amenities examples : nothing extra in the room like water bottles , hand cream,etc

We stayed one night to attend a concert at the Tanger Center. It was very close to the venue and the hotel was wonderful. The staff was very friendly and the accommodations were awesome. I highly recommend this hotel and will definitely stay here again.

I love the staff. Everyone was so accommodating and attentive.

Nice hotel, nice rooms, good staff and location, but breakfast way too expensive, and parking a total ripoff.

Great

Convenient to tanger center for performing arts. Good bar and restaurant. Exceptional staff in the lobby, doorman and checkin and check out

Poppy was very, very good. The staff was very, very nice and polite. Very very quick attentive room service was flawless. The food was very very good very very well priced the bed was lovely. The shower was lovely. Really had a good time. Even the parking lot was a convenience right across the street.

When booking the property, I thought it had free breakfast, which was not the case.

Overall the stay was great.

The room and staff was spectacular however, 10 minutes after check-in, we find out that our can’t concert was canceled so we had to pay for the room and stay after 3 Hour Dr. to your hotel which we would come and paid for hotel if we knew the concert was canceled. The hotel should have refunded our stay since we had just checked in that was disappointing

The hotel is very nice and up to date!

On the downside the lobby and restaurant were very cold and uncomfortable. The one thing that should be added is a grab bar of some kind in the shower. The tubs were slippery.

Air didn’t work

Enjoyed

Very nice room with options for dinner that were onsite and walkable.

This was the worst stay I have ever experienced at a Marriott hotel. The air went out and I was told that the technician was fixing it. After an hour, we were still without air. The HVAC guy was sent to our room. Still no air. I finally had to call and request another room. We were moved to another room and as soon as we settled in the fire alarm came on. We jumped up and ran out to go downstairs. Then we were told it was a false alarm. There was also a disturbance in the parking lot and one of the desk attendants had to run out into the parking lot. I was not offered a discount or anything for the inconveniences. I always expect the Marriott to be top notch but this time the stay was far from it.

Should have offer free breakfast for guests

Because the air keep going out in the room and I wasn’t able to enjoy my time fully

Ac was not properly working, had to call maintenance twice.