Homewood Suites by Hilton Greensboro

Very good

Very relaxing and stress free stay would stay there again

Rooms need renovation. Furniture is dirty and splitting. Tub is cheap and sags (pools) in the middle.

The breakfast was exceptional The decor seemed outdated and the toilet leaked water onto the wall.

Exceptional

The bathroom floor needed mopping mattress wasn’t the best

Very convenient location N/a

Exceptional

Exceptional

The property was nice. Everyone was friendly. On the fourth floor, it smelt like some type of food and it wasn’t the best smell.

Was very pleased with the accommodations. This was my first time staying in a Homewood Suites. Rooms were clean, but was comfortable, and checking in was a breeze. Would definitely stay again. The only con I would have is I didn’t realize this location was close to the airport, so you do hear the planes taking off and landing, but not a huge inconvenience.

Location, Clean, Comfortable Nothing

A very clean room, nice staff & safe area. Family friendly!

The breakfast was less than ideal. I expected a little bit better

Very nice Accommodations. I would definitely recommend and stay here again. The Staff was very friendly and helpful. The most important part was the cleanliness, it was nice and clean! Everything was nice!

Everything was very clean. The staff were very friendly and efficient. Breakfast has nice options. The towels are too thin, the sheets are too rough, and the pillows are too soft.

First time to stay at a Homewoods Suites hotel and it was great. We attempted to check in early and our room was not yet ready. But the front desk employee quickly informed us the room was ready before we left the property! All staff was great, breakfast was delicious with lots of choices! Definitely would stay here again!

Good

Location Uncleanliness Bed bugs Old facility Musk smells

It was perfect they got every mark. I know where I'm staying next time I come to the area. Love the suite bed very comfortable,delicious breakfast.

Booked through a third party and booked two rooms got there tried to tell me I only booked one almost made me pay for another room

Exceptional

Exceptional

Very clean The breakfast was good

Very clean The breakfast was good

Exceptional

The breakfast was terrific! The girls were awesome!!!!

Cons: double bed is a bit tight for two people Pros: great buffet breakfast including fruits, hot meals, dairy and baked goods. The living room has a pull out sofa with double bed mattress. The room has a full kitchen. There is a basketball court and free parking!

Exceptional

Exceptional

Nice clean room, friendly staff. Thank you.

Good

We have been coming to the area once a year for our sons golf tourneys and all I can say is.....We'll be back. Our check in Front Desk Clerk was absolutely wonderful and accommodating.

The space it was phenomenal The two bed rooms and a sitting room is great for bid families

The space it was phenomenal The two bed rooms and a sitting room is great for bid families

Nice staff, clean, good location No dislikes

No dislikes

Decorate and cleanliness Parking

Decorate and cleanliness Parking

Location of hotel excellent and room was very nice and quiet. Housekeeping service was every other day which is fine as long as the staff ensures amenities are sufficient to last for two days. We returned to room after it was cleaned to an empty paper towel, facial tissue, and hand soap dispenser, and a half roll of bathroom tissue. We had to visit the front desk three separate times to get necessary items. It is clear that hotell management’s emphasis is on efficiency to the detriment of customer service.

Hospitality of staff

Hospitality of staff

Yes

The bathroom had lots of hair and the bathroom wasn’t clean. The dishes in the cabinets were dirty. House keeping didn’t bother to change the sheets or dump the trash.

Exceptional

Nice room

Very good

This was the worst experience. They overbooked the hotel and switched us to a subpar embassy suites across the street. No notice, no contact and no reimbursement.

Very clean and breakfast was amazing

Very clean and breakfast was amazing

Lovely staff with easy check-in, spacious property and immaculate. N/A - will be returning.

Lovely staff with easy check-in, spacious property and immaculate. N/A - will be returning.

Friendly staff,location. Suite. Nothing.

Friendly staff,location. Suite. Nothing.

Great menu ideas. Well lit rooms.

Very nice, well appointed hotel.

Exceptional

Suite was spacious with a separate sitting room and small kitchen. Breakfast was good. Crabtree & Evelyn toiletries were lovely. Not enough silverware/cutlery for the number of guests in room. Only 3 forks and there was 5 of us in suite. When went to ask for more were given plastic ones which are not ideal. Also have to pay for parking, it should be free for hotel guests.

Great Location

Great Location

Exceptional

Swimming pool under maintenance, they should mention in website

Swimming pool under maintenance, they should mention in website

I was surprised for the price how worn down the room was… Tubs a little dirty and outside doors and walls dirty. We stayed on the first floor so maybe this is the oldest section of the hotel.

Room clean, breakfast was fresh & check in/out was efficient.

It was very quiet, the hotel rooms were almost mini apartments with fridge, stove, dishwasher. It was very nice and convenient. I booked it not knowing all the amenities but grateful I found it as my partner and I really enjoyed the space.

there was trash in bin under kitchen sink, beds not comfortable, for the price living room furniture needs updating and dinette needs 4 chairs for a 2 bedroom

Everything was fantastic. Did not expect a one bedroom apartment. So spacious and will book this hotel brand again.

N/A

The Hotel and room was very nice and clean. We enjoyed our stay there ? I will recommend it to family and friends. And I would stay there again. The breakfast was okay. I liked it.

The hallways were a little dirty, I could hear the highway traffic all night. The bath towels were not very large and were very itchy.

I loved the room, the food and the service! Having to pay for parking

The faculty was well maintained, and the rooms were spacious equip with kitchen (coffee machine, large refrigerator and cook wear). The bathroom shower could use a little update.

Friendly staff, clean rooms.

Clean room. Spacious. Nice kitchen and living area

Location

The hotel is very conviently located to the interstate and airport. We enjoyed the breakfasts and many options available. The staff was very helpful

The entire booking process was smooth and I especially was impressed by the online pre and post stay contacts. Once there the staff members we came in contact with were friendly and helpful. The room was well-equipped and comfortable and the breakfast was more than one usually finds. Definitely would recommend it and will stay there the next time we are in Greensboro.

Staff was friendly and responsive. Accommodations were clean.

Hotel was very old. Our door and all the others looked like they were all hit with something…dented and scrapped. Our refrigerator was missing the glass shelf on the bottom. Very old. Went to breakfast about 30 mins before it ended and no food really left. Messy counter. That was first morning. After that it was different staff so it was better. Would not stay here again.

Staff was very nice and helpful. The toilet clogged or had been clogged prior to our stay. There was what looked like tobacco spit stain in the shower. A/C would not go below 68 degrees so the room was stuffy. Beds were 2 doubles that were supposed to fit 2 people per bed which was barely possible with how small they were. Mattresses were thin and not comfortable. Water temperature in the shower did not get hot and it took at least 10 min before it would get warm. The lobby left the fire place on all day and night making the lobby very hot and unable to be in. Basketball goal at court was broken off and laying on the the ground.

Great

Nice staff

Very clean and the staff were very friendly!

Very clean and the staff were very friendly!

One of the drawers wouldn’t stay closed.

Free complimentary breakfast basketball court kitchen in the room all types of channels on the TV space is all around just everything was fantastic. Great customer service can’t wait to come back. Didn’t like the parking that’s it

The property was clean, staff was ver helpful, and my kids loved the breakfast. I could have done without the ten dollar a night parking, but you can not have it all!

It was very clean You can pay online, then pay $25 more at the property for them to have your card on file, then $10 more for a parking ticket.

The parking fee and the hotel door was broken ..So we had to push it open and close it...

Great room

Great room

Clean room nice and comfortable

Clean room nice and comfortable

Great place to stay. Nice and clean.

Great place to stay. Nice and clean.

This hotel was incredible!!

This hotel was incredible!!

Overall the stay was nice. I was NOT happy about check in. Our hotels.com account is under my wife’s name and in 10 years I’ve never had a hotel not let me check us in. This lady at the counter refused my check in and it had to be done with my wife. I had all the proof that it was our room. I was not happy at all. I do a lot of traveling by myself and if this would have happened without her along what would I have done. 0 on service. I was very dissatisfied!

Overall the stay was nice. I was NOT happy about check in. Our hotels.com account is under my wife’s name and in 10 years I’ve never had a hotel not let me check us in. This lady at the counter refused my check in and it had to be done with my wife. I had all the proof that it was our room. I was not happy at all. I do a lot of traveling by myself and if this would have happened without her along what would I have done. 0 on service. I was very dissatisfied!

Great staff and clean space. Good food. Excellent all around.

Great staff and clean space. Good food. Excellent all around.

Breakfast menu was fresh with good variety.

Breakfast menu was fresh with good variety.

Clean rooms. Nice staff. It was interesting that the room did not get serviced unless I reached out. Customer service response time was quick and polite. Breakfast was great each morning.

Clean rooms. Nice staff. It was interesting that the room did not get serviced unless I reached out. Customer service response time was quick and polite. Breakfast was great each morning.

Room was very clean, staff was friendly, I enjoyed my stay

Room was very clean, staff was friendly, I enjoyed my stay

Hotel & Staff were great! Clean room, comfortable but, the one negative.., parking is awful. It is limited, dark and unsafe. And on top of that, charged at $25 per day. Stop charging for parking!

Hotel & Staff were great! Clean room, comfortable but, the one negative.., parking is awful. It is limited, dark and unsafe. And on top of that, charged at $25 per day. Stop charging for parking!

Room was very clean, The Staff was awesome. We were Mr & Mrs Claus so everyone was on best behavior (LOL) We would definitely stay there again. The only thing I did not like was you could be ticketed for parking at the hotel by an outside vendor. Why?

Room was very clean, The Staff was awesome. We were Mr & Mrs Claus so everyone was on best behavior (LOL) We would definitely stay there again. The only thing I did not like was you could be ticketed for parking at the hotel by an outside vendor. Why?

My family and i had a great stay.

My family and i had a great stay.

Room was comfortable, clean and spacious, only issue was the curtains were off the track a bit but they still closed and did their job. Breakfast had a nice variety of items was clean and delicious! Check in and check out was quick easy and both customer service agents were polite. I was shocked to receive a call the day of our arrival asking if there were any special requests or assistance needed at or before check in. Although none was needed it was nice to receive the call! I will be visiting Greensboro again in a couple months and will plan to stay here agin!

Room was comfortable, clean and spacious, only issue was the curtains were off the track a bit but they still closed and did their job. Breakfast had a nice variety of items was clean and delicious! Check in and check out was quick easy and both customer service agents were polite. I was shocked to receive a call the day of our arrival asking if there were any special requests or assistance needed at or before check in. Although none was needed it was nice to receive the call! I will be visiting Greensboro again in a couple months and will plan to stay here agin!

Every staff we saw was friendly. Wednesday welcome was a wonderful surprise. Very nice.

Every staff we saw was friendly. Wednesday welcome was a wonderful surprise. Very nice.

I waited 15 minutes or more for someone to show up to check us in. Breakfast did not taste well and didn’t live up to the normal Hilton breakfast. The pull out sofa had dirt and hair on the mattress cover and a the hallways had a terrible odor .

I waited 15 minutes or more for someone to show up to check us in. Breakfast did not taste well and didn’t live up to the normal Hilton breakfast. The pull out sofa had dirt and hair on the mattress cover and a the hallways had a terrible odor .

I loved the set up of the room. Since I had a wellness room, the dehumidifier was nice.

I loved the set up of the room. Since I had a wellness room, the dehumidifier was nice.

I stayed with my family for one night and immediately regretted the choice of hotel. This hotel is not a good choice for families for many reasons: first, it is much more work than other hotels to get luggage and belongings into and out of hotel rooms. This hotel does not have an unloading spot in front of the lobby for temporary parking and unloading and the elevators are far away from entrances. Second of all, the location is in a nonresidential neighborhood and few restaurants can be found nearby. Third is the parking scam whereby guests are charged and additional $10 plus taxes per night on top of the hotel charges. Fourth is the condition of the hotel- it not well maintained. We were assigned a room where the heating did not work and the room temperature was 62F when we entered. We did get moved to a new room and at 2:15 am we were awoken by a fire alarm. An unpleasant experience for the entire family.

I stayed with my family for one night and immediately regretted the choice of hotel. This hotel is not a good choice for families for many reasons: first, it is much more work than other hotels to get luggage and belongings into and out of hotel rooms. This hotel does not have an unloading spot in front of the lobby for temporary parking and unloading and the elevators are far away from entrances. Second of all, the location is in a nonresidential neighborhood and few restaurants can be found nearby. Third is the parking scam whereby guests are charged and additional $10 plus taxes per night on top of the hotel charges. Fourth is the condition of the hotel- it not well maintained. We were assigned a room where the heating did not work and the room temperature was 62F when we entered. We did get moved to a new room and at 2:15 am we were awoken by a fire alarm. An unpleasant experience for the entire family.

Good place to stay... includes a kitchenette! My issue is service was poor. Stayed 4 nights. Didn't have service... beds made, fresh towels or garbage emptied. Front desk was helpful... apologetic. Appreciated feedback. Maybe understaffed? Not my typical Hilton experience.

Good place to stay... includes a kitchenette! My issue is service was poor. Stayed 4 nights. Didn't have service... beds made, fresh towels or garbage emptied. Front desk was helpful... apologetic. Appreciated feedback. Maybe understaffed? Not my typical Hilton experience.

The room was spotless and spacious. The staff had great customer service as well.

The room was spotless and spacious. The staff had great customer service as well.

The suite was a lot bigger than I expected. The receptionist at the front desk was so sweet and super helpful! It was very clean. I would definitely stay here again!

The suite was a lot bigger than I expected. The receptionist at the front desk was so sweet and super helpful! It was very clean. I would definitely stay here again!

Yes

Yes

The room was amazing. It was spotless and spacious

The room was amazing. It was spotless and spacious

Excellent advance coordination, and courteous staff interaction, prior to, and during check-in.

Excellent advance coordination, and courteous staff interaction, prior to, and during check-in.

Welcoming atmosphere, great space, rooms clean. Love having a tub with shower. Breakfast was great. Would definitely stay again, especially with family.

Welcoming atmosphere, great space, rooms clean. Love having a tub with shower. Breakfast was great. Would definitely stay again, especially with family.

clean

clean

Nice stay

Nice stay

Na

Na

Love

Love

The parking needs to be together

The parking needs to be together

I thought that I had reserved a suite closer to downtown, but this turned out to be a perfect location. They do need steam tables or chafing dishes for breakfast however.

I thought that I had reserved a suite closer to downtown, but this turned out to be a perfect location. They do need steam tables or chafing dishes for breakfast however.

Friendliness

Friendliness

Front desk staff AMAZING also. The hallways had a funky smell to them & the rooms were a little outdate, plus the bathrooms need some esthetic work.

Front desk staff AMAZING also. The hallways had a funky smell to them & the rooms were a little outdate, plus the bathrooms need some esthetic work.

Property was overall well kept. Breakfast was good. Parking is $10/night, which I did not see mentioned when I booked but I could have missed it. Rooms are spacious and comfortable. Dishwasher did not work.

Property was overall well kept. Breakfast was good. Parking is $10/night, which I did not see mentioned when I booked but I could have missed it. Rooms are spacious and comfortable. Dishwasher did not work.

Staff are very kind and efficient. Rooms and hallways are clean.

Staff are very kind and efficient. Rooms and hallways are clean.

Paid parking was a surprise and hassle in a

Paid parking was a surprise and hassle in a

Needs some updates rooms had musty old stale smell and the bathroom door was really hard to close and open due to water damage, stains in shower hallway also smelled for the most part it was okay for the night but I would probably choose to stay at a nicer hotel next time not worth the money in my opinion also at breakfast the juice was empty the whole last hour of breakfast they never bothered to refill it and the coffee pots look like they have never been cleaned ever. Over all just okay.

Needs some updates rooms had musty old stale smell and the bathroom door was really hard to close and open due to water damage, stains in shower hallway also smelled for the most part it was okay for the night but I would probably choose to stay at a nicer hotel next time not worth the money in my opinion also at breakfast the juice was empty the whole last hour of breakfast they never bothered to refill it and the coffee pots look like they have never been cleaned ever. Over all just okay.

Great breakfast

Great breakfast

Great stay, room spacious and relaxing. Quiet area!

Great stay, room spacious and relaxing. Quiet area!

The staff doing the breakfast was friendly and everything was kept very neat. The pool was nice and clean. We were on the ground floor and could hear the guests moving around above us. Mostly when they moved chairs or stomped. We also had some issues at check in. We arrived at 5. Our room wasn't ready, even though check in is at 4. I was told to park our car around the building and it would be ready. I did so and discovered I couldn't get in the building because I wasn't given a key. There was torrential rain. When I made it back to the front desk, the room still wasn't ready. I was told we should expect delays because we requested an accessible room. There is no reason that a person needing an accessible room should expect it not to be ready. Needing an accessible room doesn't mean that guest should expect to check in later or be ok with poorer service. Luckily, I could be flexible as our teen, who uses a wheelchair, wasn't able to come last minute. When I said we had a change and could take any room available. They were eventually able to put us in our room. They gave us 5000 Hilton points credit for the "inconvenience" which is about $25. What would be better is to make sure other families aren't expected to wait an hour past check in simply because they need an accessible room.

The staff doing the breakfast was friendly and everything was kept very neat. The pool was nice and clean. We were on the ground floor and could hear the guests moving around above us. Mostly when they moved chairs or stomped. We also had some issues at check in. We arrived at 5. Our room wasn't ready, even though check in is at 4. I was told to park our car around the building and it would be ready. I did so and discovered I couldn't get in the building because I wasn't given a key. There was torrential rain. When I made it back to the front desk, the room still wasn't ready. I was told we should expect delays because we requested an accessible room. There is no reason that a person needing an accessible room should expect it not to be ready. Needing an accessible room doesn't mean that guest should expect to check in later or be ok with poorer service. Luckily, I could be flexible as our teen, who uses a wheelchair, wasn't able to come last minute. When I said we had a change and could take any room available. They were eventually able to put us in our room. They gave us 5000 Hilton points credit for the "inconvenience" which is about $25. What would be better is to make sure other families aren't expected to wait an hour past check in simply because they need an accessible room.

I was extremely disappointed with my family’s recent experience at this hotel. After a long drive, my young son used the bathroom, unaware that the energy-efficient toilet required holding the flush button down. He flushed multiple times without realizing it wasn’t draining properly. When I entered the bathroom shortly after to check for towels, I discovered the toilet had overflowed and was leaking into the room. I reported it immediately to the front desk. Initially, the attendant (Chasity) was apologetic and offered to move us once we vacated our things. However, when I returned later, her attitude shifted — she began chastising me, saying if she had known it was “our fault,” she wouldn’t have changed our room. I explained that I wasn’t aware of the issue at first and found it inappropriate for her to blame a child for something tied to poor toilet design. I was also told the room would now be “unusable,” which makes her earlier suggestion that we remain in it even more frustrating. To top it off, when I requested bedding for the pull-out bed, I was told to check the new room myself and come back — instead of being met with even basic hospitality. Overall, I felt disrespected and unwelcome. I do not recommend this hotel for families or anyone expecting thoughtful service.

I was extremely disappointed with my family’s recent experience at this hotel. After a long drive, my young son used the bathroom, unaware that the energy-efficient toilet required holding the flush button down. He flushed multiple times without realizing it wasn’t draining properly. When I entered the bathroom shortly after to check for towels, I discovered the toilet had overflowed and was leaking into the room. I reported it immediately to the front desk. Initially, the attendant (Chasity) was apologetic and offered to move us once we vacated our things. However, when I returned later, her attitude shifted — she began chastising me, saying if she had known it was “our fault,” she wouldn’t have changed our room. I explained that I wasn’t aware of the issue at first and found it inappropriate for her to blame a child for something tied to poor toilet design. I was also told the room would now be “unusable,” which makes her earlier suggestion that we remain in it even more frustrating. To top it off, when I requested bedding for the pull-out bed, I was told to check the new room myself and come back — instead of being met with even basic hospitality. Overall, I felt disrespected and unwelcome. I do not recommend this hotel for families or anyone expecting thoughtful service.

Arriving at the hotel, it was difficult to find the check-in office. There was no parking or sheltered drop off area. It was extremely hot and I was traveling with a pet, alone. There was a charge for parking and I wasn't aware of that when I made reservation. $10 a night which is ridiculous. The luggage carts were only located at one entrance. I was traveling with my cat, who is heavy. Litterbox is also heavy and bulky. Even when made aware of my situation, the staff didn't offer to deliver a luggage cart to the entrance I needed to go through. The person who checked me in tried to charge me again for the cost of my stay. The 2nd staff member had to help him undo his mistake which took a lot of time, while other people were waiting to be checked in and my cat sat in a hot car. Since there is no parking spaces outside check in area, it became congested and driveway was blocked so a person had to move their car and turn around and come back. There are no ice machines on the property . The ice maker in my frig freezer was turned off. When turned on, I got 5 small cubes of ice. That was it until the next day. It was 24 hours before it started really making ice. The breakfast was ok. Powdered eggs, reheated frozen potatoes. I was expecting more. Decent beer but cheap wine was served at reception. Not very tasty cheap wine either.

Arriving at the hotel, it was difficult to find the check-in office. There was no parking or sheltered drop off area. It was extremely hot and I was traveling with a pet, alone. There was a charge for parking and I wasn't aware of that when I made reservation. $10 a night which is ridiculous. The luggage carts were only located at one entrance. I was traveling with my cat, who is heavy. Litterbox is also heavy and bulky. Even when made aware of my situation, the staff didn't offer to deliver a luggage cart to the entrance I needed to go through. The person who checked me in tried to charge me again for the cost of my stay. The 2nd staff member had to help him undo his mistake which took a lot of time, while other people were waiting to be checked in and my cat sat in a hot car. Since there is no parking spaces outside check in area, it became congested and driveway was blocked so a person had to move their car and turn around and come back. There are no ice machines on the property . The ice maker in my frig freezer was turned off. When turned on, I got 5 small cubes of ice. That was it until the next day. It was 24 hours before it started really making ice. The breakfast was ok. Powdered eggs, reheated frozen potatoes. I was expecting more. Decent beer but cheap wine was served at reception. Not very tasty cheap wine either.

Some of the staff were

Some of the staff were

Food was not the best and paying for parking was not good....

Food was not the best and paying for parking was not good....

Friendly staff and very spacious room. We had a great stay, my only complaint would be the smell on the first floor in the corridor that leads to the parking lot.

Friendly staff and very spacious room. We had a great stay, my only complaint would be the smell on the first floor in the corridor that leads to the parking lot.

Room was clean and spacious. Love that they have the kitchen in the suites. Would definitely stay again

Room was clean and spacious. Love that they have the kitchen in the suites. Would definitely stay again

I didn’t like the parking fee. Parking should be included as a courtesy to stay at the hotel . I Would choose a hotel in the area with free parking instead of staying there, this became another expense.

I didn’t like the parking fee. Parking should be included as a courtesy to stay at the hotel . I Would choose a hotel in the area with free parking instead of staying there, this became another expense.

Good stay for a couple of days for business. Well located

Good stay for a couple of days for business. Well located

Staff is nice. Room was ok. Bathtub was dirty.

Staff is nice. Room was ok. Bathtub was dirty.

Room #2 The bedding was saturated in urine. I have no clue how that was missed by housekeeping! Dirty socks were left in the room also. Overall, the hotel looked unkept. One more thing, a $10.00 per car parking fee!!! I definitely will not stay at this hotel again!

Room #2 The bedding was saturated in urine. I have no clue how that was missed by housekeeping! Dirty socks were left in the room also. Overall, the hotel looked unkept. One more thing, a $10.00 per car parking fee!!! I definitely will not stay at this hotel again!

Emma was great and patient with checking us in!! also, we were able to upgrade our room to accommodate our large group. Initially, our door key wouldn’t work. There was a housecleaning or maybe even maintenance gentlemen (older, african american) who was willing to go back to our room to manually let us in but the key ended up working. The room was very clean! We would stay again. Thank you!!

Emma was great and patient with checking us in!! also, we were able to upgrade our room to accommodate our large group. Initially, our door key wouldn’t work. There was a housecleaning or maybe even maintenance gentlemen (older, african american) who was willing to go back to our room to manually let us in but the key ended up working. The room was very clean! We would stay again. Thank you!!

I won't stay here again because of the parking fees.

I won't stay here again because of the parking fees.

Really great spot for the whole family. Large suites were nice. Staff was awesome. Stephanie was A and deserves a raise. Only downside was room smelled like someone had just cooked Chinese food in it but only a minor annoyance. All in all great spot and the breakfast was really good too.

Really great spot for the whole family. Large suites were nice. Staff was awesome. Stephanie was A and deserves a raise. Only downside was room smelled like someone had just cooked Chinese food in it but only a minor annoyance. All in all great spot and the breakfast was really good too.

We enjoyed everything about the hotel. Spacious rooms, great seating areas in lobby and the staff was wonderful

We enjoyed everything about the hotel. Spacious rooms, great seating areas in lobby and the staff was wonderful

The ironing board was broken. We were told that there was an on/off control for the ice maker in the refrigerator. There were markings, but there was no lever or other control mechanism to actually control the ice maker. It's probably still cranking out ice. A parking fee was recently initiated. This information should be imparted to visitors before they make reservations. Apparently, your WIFI does not work with recent Mac computers due to lack of security. This too should be made known to visitors who might have such computers. The receptionist said she was aware of the problem and apologized for my not having internet access. The television did not work properly. When I called the front desk, the receptionist suggested that I use the other remote. There was no other remote. One was brought to the room and the TV worked for a while. It later proceeded to not work again, with the screen freezing one one of the streaming channels and the volume control not working at all. A maintenance man was called, but said he was unable to fix the problems. One of these problems might have been annoying. All of them together made for a less-than-pleasant stay. Dwight Davis

The ironing board was broken. We were told that there was an on/off control for the ice maker in the refrigerator. There were markings, but there was no lever or other control mechanism to actually control the ice maker. It's probably still cranking out ice. A parking fee was recently initiated. This information should be imparted to visitors before they make reservations. Apparently, your WIFI does not work with recent Mac computers due to lack of security. This too should be made known to visitors who might have such computers. The receptionist said she was aware of the problem and apologized for my not having internet access. The television did not work properly. When I called the front desk, the receptionist suggested that I use the other remote. There was no other remote. One was brought to the room and the TV worked for a while. It later proceeded to not work again, with the screen freezing one one of the streaming channels and the volume control not working at all. A maintenance man was called, but said he was unable to fix the problems. One of these problems might have been annoying. All of them together made for a less-than-pleasant stay. Dwight Davis

Won't book again

Won't book again

Quiet, clean,’great amenities!

Quiet, clean,’great amenities!

Pros: Spaciousness of rooms and friendly front desk staff. Cons: There were inexcusable gross red stains on the bed, carpet, and drapes. Walls were paper thin and you could hear people talking, playing TV, and trucks on hwy. Very thin uncomfortable pillows. Breakfast was severely lacking. We wouldn’t stay here again.

Pros: Spaciousness of rooms and friendly front desk staff. Cons: There were inexcusable gross red stains on the bed, carpet, and drapes. Walls were paper thin and you could hear people talking, playing TV, and trucks on hwy. Very thin uncomfortable pillows. Breakfast was severely lacking. We wouldn’t stay here again.

Very nice

Very nice

Limited parking

Limited parking

Amazing

Amazing

The area was clean & very private.

The area was clean & very private.

Great and friendly check in

Great and friendly check in

Great location, private and safe. Close to airport! Clean and felt like home! Close to shopping and local college! Great spot!

Great location, private and safe. Close to airport! Clean and felt like home! Close to shopping and local college! Great spot!

There should be lights at the street entrance of the property. Its too dark when driving in at night

There should be lights at the street entrance of the property. Its too dark when driving in at night

Stephanie was a great listener. Stacy was pleasant and provided great customer service. Breakfast food was great.

Stephanie was a great listener. Stacy was pleasant and provided great customer service. Breakfast food was great.

Wifi sucked but otherwise was a good stay

Wifi sucked but otherwise was a good stay

As a former Hilton FOM! This place is amazing, well kept and their FOM, I’ve met is an amazing person. I’ll definitely come back.

As a former Hilton FOM! This place is amazing, well kept and their FOM, I’ve met is an amazing person. I’ll definitely come back.

Nice room. Clean, and comfortable

Nice room. Clean, and comfortable

We were coming from Goldsboro headed to bring donations to WNC stopped half way here at Homewood by Hilton and didn’t know what to expect. We had a truck load of donations in the bed of our truck and thankfully no one touched them! The cooks for the continental breakfast are amazing!! Great food, comfy beds, quiet and safe! We will be staying again when we bring more donations! Thank you to all staff for an amazing stay! Christina and Brad Mills

We were coming from Goldsboro headed to bring donations to WNC stopped half way here at Homewood by Hilton and didn’t know what to expect. We had a truck load of donations in the bed of our truck and thankfully no one touched them! The cooks for the continental breakfast are amazing!! Great food, comfy beds, quiet and safe! We will be staying again when we bring more donations! Thank you to all staff for an amazing stay! Christina and Brad Mills

Shredded chicken & rice are not an appealing breakfast. You need to try to accommodate all cultures which includes traditional Americans.

Shredded chicken & rice are not an appealing breakfast. You need to try to accommodate all cultures which includes traditional Americans.

Excellent

Excellent

Emma at the front desk, was simply amazing! Very attentive and extremely professional! She’s a keeper!

Emma at the front desk, was simply amazing! Very attentive and extremely professional! She’s a keeper!

Checkin was seamless.

Checkin was seamless.

I had brief but great stay. My navigation system was acting up and I am thankful for the patience and wonderful support from Sasha. She guided me in and checked on my progress. She exemplified true care and assistance.

I had brief but great stay. My navigation system was acting up and I am thankful for the patience and wonderful support from Sasha. She guided me in and checked on my progress. She exemplified true care and assistance.

Smell of smoke

Smell of smoke

Excellent

Clean hotel , good breakfast and wonderful staff !

I loved how cozy and spacious this property is. I haven't stayed in a Homewood Suites before, and I think It'll be great for when I travel with my family of 5.

We booked a king room with a fireplace and when we arrived they put us in a room with 2 fulls and told us they didn't still have any available kings and their fireplace room was under maintenance. If we had known we weren't getting a king in advance we would have cancelled and stayed somewhere else.

The only thing that bothered me was that there was no safe in the room, but other than that we were extremely happy with the place and would definitely stay there again.

Hotels rooms had a slight stretch to them, ice maker didn't work and 1 of the tvs had a connection problem. I was staying for only 2 nights so I didn't mention it. overall was nice and staff was lovely.

Great

Excellent

The suite we reserved slept 8, as advertised. This was not the case with all homewoods, but this one did great.

We very much enjoyed our stay here. The room needed a few cosmetic fixes such as carpet pulling away from the flooring and our baby who is a crawler like to find that area to play where the tack strip is exposed. The bathroom door was busted at the bottom. The dishwasher didnt work. Over all would stay again.

My wife, my son and myself Got bed bugs staying in the room and bit all over.I had blisters and red marks everywhere. Once again, we were given the wrong room and told that we would be saving money going into this. Not as expensive rain, but they charged us exactly the same and said. It was your problem hotels.com.Problems they can't fix it. The next morning my son was playing.Video games and the brand new the window and the window just completely fell and shattered and broke everywhere. He didn't touch the wind up.Didn't come close to the window. Lastly the staff after italian about the wind that treated me like complete crap and my family.

Very friendly and helpful staff. Room was spacious and comfortable. Great value. Breakfast was "interesting" in the Chinese saying type of way. A couple items were surprising, and a couple were not clearly identifiable. I will definitely choose to stay her again.

Decent place to stay, my son said it reminded him of a senior leaving facility. The breakfast was awesome.

Awesome spot

It was a great atmosphere

staff was very friendly

Very busy with a conference the evening we visited

Very clean and well maintained property. The room was nice and the breakfast was excellent. Everyone was friendly.

It was a nice hotel. Clean, pool area was nice. No real complaints. I would stay again!!

Property was nice. Love the stove and kitchen area. Pool area and grill was great.

My daughter and I arrived for a check in at 4 and the room was not ready. In addition, I was told that the elevator was broken and we were on the 4th floor and should have received a phone call which we did not. I contacted Expedia through a chat who contacted the hotel. After 40 min, we were able to check-in and our room was moved to the third floor.

We arrived at the hotel around 2:30 hoping to be able to do an early check in, we were told the rooms wouldn’t be ready till 4pm, which was fine and they said they would call when room was ready. We came back to hotel at 4:30 and room still wasn’t ready. Frustrating bc we had somewhere to be at 5:30. The staff was somewhat friendly, definitely been in hotels with much friendlier staff.

The rooms were fine and breakfast was okay too. The workout room was small and the pool was also small. The staff was GREAT and check in was done professionally!

Spider woman and swimming. a bad experience always with there for a week. Nobody knows what back I'm gonna clean the hallways.

Great location

I did not like that the breakfast didn't have any turkey products

Pool is nice, saw people using the gas grill, used the laundry room. Breakfast was good. The hotel is built into a hill and we were on the 5th floor- currently the elevator on that side doesn't work so had to walk the 3 flights. Needed the exercise anyway. The room was nice. Liked having the extra room that a suite provides. Tub was clean, would prefer more water pressure. Overall very satisfied.

Tub did not drain,paint peeling around drain bed phone not working, fridge making very loud noise, alarm clock broken, tub assist bar on side wall inaccessible to get in and out of tub which was unusable for shower because of drain

Better than most hotels we’ve stayed in

Clean, family friendly and very nice staff.

Excellent and very accommodating for my daughter’s sleepover. Would recommend to anyone !

Nice property!!

Nice property!! Clean rooms and friendly staff. The one thing I didn't like was the lack of parking available at the front entrance.

Is clean and big, the complimentary breakfast are fine, its quite at night time. however, my complaint is that the receptionist lead us to take the back access where in fact theres a elevator in the 2nd level. She didn't give us a good access of the ways to go to our room. B

On the positive, room was clean, facilities too. Also, location is convenient and very quiet.

The staff was absolutely wonderful!!

I thought entering the building on the 3rd floor from ground level was unique.

Lani who worked at the front desk was very helpful. The staff person who handled the breakfast service was kind and cheerful.

Pool was closed. Breakfast was great! Location was nice!

I highly recommend very beautiful and relaxing

Rooms large but design very out of date. Bathroom clean but rusty drains, the back of the door needs refacing, and shower handles hard to figurecout how to turn on water. All in all, not worth $255.

Nice hotel

It wasn't far from the city and had food options along the highway. I slept like a baby when I come back I will be using them again. Truly enjoyed

I chose this hotel due to the proximity to yhe airport. It was spacious, clean and everything we needed for our short trip. The staff was friendly and the free breakfast was just what we needed.

Great staff

Bathroom vent was half falling out of the ceiling plus there were hairs hanging off the ceiling.

Very nice accommodations. The staff was very friendly and accommodating. The breakfast was good, but I wish they offered waffles. However they did have a nice complimentary evening appetizer reception on Wednesday. I will definitely come back.

The check in and out was very smooth. The room was very clean, accommodating and spacious. Would without a doubt book again.

It was terrible. The front desk staff was sloppy, unprofessional, rude, and unhappy. My room which I paid for a wellness room did not seem at all any special than any other below average room. The difference is that it had an air purifier plugged in the wall and the shampoo, soap, conditioner and body lotion was from a brand called Zero which is not supposed to have harsh chemicals. The room was old looking, stains on the wall and furniture, cracks. Overall not worth the price at all. Will never come back.

I booked a King room, and I got an inadequate double, with a lumpy, lopsided FULL bed, it was not even a queen. I stayed only because I had a business meeting there, I was really tired from my travel.

Nice suites

I really enjoyed my stay it was completely comfortable and quiet and the rooms were excellent and had everything that was needed!

Amazing