DoubleTree by Hilton Greensboro

Exceptional

Dirty bathroom dirty room this place needs to be remodeled I’m sure no Hilton has stayed here uncomfortable bed need a new one the only good thing is the cookies that’s given during check in I will never stay here again

Was greeted with a personal salutation on the tv upon arrival which was a first for me! Rooms are quiet, clean, and reasonably priced. Staff was very friendly and you get warm cookies when you check in! Yummmm!!!! Convenient to the coliseum area which is why we were there plus lots of shopping and food choices nearby.

Great Nothing. Very relaxing in gardens

Everything was good and staff very friendly Nothing

Check in and out was quick and easy. Was able to check in a little earlier than the scheduled time. Very helpful.

No A/C- the staff tried the best they could though :)

Good

The restaurant seemed below standards for a DoubleTree property Furniture seemed worn Ice Maker on 10th floor didn't work

Exceptional

The staff was understandable, and everything was in order and well maintained.

Pool The carpets especially in the lift was stinking.

Pool The carpets especially in the lift was stinking.

Good location N/a

Very good

Good location N/a

Great service

This hotel was very clean and the staff was very helpful and nice. The food at this location was not good. I would not book here if you want good hot breakfast or any other meal. Luckily, there are a swarm of places to eat close by. Food here gets zero stars.

The pool was ice cold. My kids couldn't even tolerate how cold it was.

The location was nice. The pool was ice cold. My kids couldn't even tolerate how cold it was.

The room was very clean, as was the bathroom. The hotel staff was very pleasant to talk to and work with. Would definitely stay here again.

Disappointing

So glad I was able to stay at the DoubleTree! Being able to go downstairs for breakfast was the best!

Rooms were spacious, staff was friendly. Barman was very slow, Bar overcrowded for one server.

Rooms were spacious, staff was friendly. Barman was very slow, Bar overcrowded for one server.

I stepped on an earring in the carpet in the room Cookie was good Staff was alright Menu at restaurant needs revised but breakfast was good

It was a decent stay. Hotel just feels dated. Staff pleasant. Room clean. Breakfast and was just okay.

The address high point road came when I goggle it need to be removed from address.

The address high point road came when I goggle it need to be removed from address.

Exceptional

Clean room. Excellent location near the interstate and coliseum; plenty of restaurants within walking distance. Comfortable bed. Many options on TV. Rooms need a fridge. The sink was clogged.

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Very good

Exceptional

Bad

A bit old -but great location

Exceptional

Very good

Room was clean.. Wasn’t enough towels.. it was a two hour wait for check-in.

Room was clean.. Wasn’t enough towels.. it was a two hour wait for check-in.

Exceptional

Great and friendly

Breakfast had great fruit and that was all that was good. Everything else was very processed. Should never have been classified as a doubletree. Was very old, tired and falling apart. First night the shower head fell off the wall while I was showering. They couldn’t fix it so I had to move at midnight to another room with no offer of assistance. Only acknowledgement was a complimentary appetizer at the very unappealing bar that I had no time to use. Lock on second room was not working and took 4 trips down to front desk for new keys before they sent someone up to assess/fix. And then there was no apology. And the rest of the trip was pretty much like that. I am a gold HiltonHonors member and expect far better. I know this does not represent the usual service from this brand but I was truly blown away by the state of disrepair of the hotel and the ambivalence of many of the staff-there were a few gems among the staff, and I would be remiss if I did not know that.

Breakfast had great fruit and that was all that was good. Everything else was very processed. Should never have been classified as a doubletree. Was very old, tired and falling apart. First night the shower head fell off the wall while I was showering. They couldn’t fix it so I had to move at midnight to another room with no offer of assistance. Only acknowledgement was a complimentary appetizer at the very unappealing bar that I had no time to use. Lock on second room was not working and took 4 trips down to front desk for new keys before they sent someone up to assess/fix. And then there was no apology. And the rest of the trip was pretty much like that. I am a gold HiltonHonors member and expect far better. I know this does not represent the usual service from this brand but I was truly blown away by the state of disrepair of the hotel and the ambivalence of many of the staff-there were a few gems among the staff, and I would be remiss if I did not know that.

The Shower was very slippery and had the pink bacteria all over the wall. I did complaint, they told me they sent someone to fix it, but the only things clean was the shower floor. the room wasn't done and I did arrived late at night.

Ac good

Beds and pillows were good and I liked that room was pretty spacious and had large tv but it was little noisy through walls. Liked that water got hot in shower but wished they stocked more towels to begin with. Only got two bath towels for 3 days stay. No hand towel rod or toilet paper holder which is small detail but feels cheap

A free breakfast would be nice. Not sure how much money you're making on selling breakfast.

Very good

Superb

Couldn't get extra towels

Room Couldn't get extra towels

Room was terrible, clean, but beat up, marked, tub stained, vanity in terrible shape. Mold on ceiling tiles.... restsurant for dinner was terrible. Breakfast was good.

Friendly welcoming staff. Room was clean and quiet. We were in town for a concert and the offered shuttle service was a great option.

Exceptional

Property had a shuttle service to the concert we attended! Units were clean! Free parking! Next to food and gas stations so conveniently located! Wish we chose a room with a fridge or microwave but they let us use the one in the lobby to heat our food.

Property had a shuttle service to the concert we attended! Units were clean! Free parking! Next to food and gas stations so conveniently located! Wish we chose a room with a fridge or microwave but they let us use the one in the lobby to heat our food.

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Superb

Everyone was friendly and helpful

Everyone was friendly and helpful

There was no towels in the room upon check in and when we came from a comedy show the dead bolt on the door didn’t work didn’t sleep knowing only the top lock worked reported that also nothing was done about that several entrances were out of order and an elevator was not working

I stayed for 2 nights and needed a hotel close to NC&AT for a college visit. I arrived on a Friday night around 7pm. Check in was quick, the room was very clean, bed and pillows comfortable and it was in the perfect location with Four Seasons mall and lots of dining. The staff provided us with a list of restaurants nearby and we tried Pho at a place called I Love Pho. Oh yea, and the staff didn’t forget to offer us the infamous Double Tree Cookie! I would highly recommend and would stay again.

I arrived 510pm was told no double rooms ready we will call you, no call. I came back at 630pm, and check in. Dropped bags off in room went to go my event. Arrived back at hotel at 1210am no wash clothes in room ,staff couldn't find any but later found 2

Room size was nice, staff friendly and informative. The room wasn't ready for check in at 4pm. Traveled to attend "" We Are the ones comedy show"".The elevator didn't work today ,for a short period of time. The firefighters were there , nobody was notified. Room I booked was not available, bed size ,smaller than request. No discount was offered for the inconvenience.

Warm cookies friendly staff Lots outside noise

No comment all was well with my stay

Parking was easy and secure and staff was very kind.

Room was relatively clean. Bathtub was not. For that price breakfast should be included. Parking was good.

Very pleased

The room was dirty. I was moved and the new room was not clean. You can tell no one had cleaned the shower or bathroom in a longtime. There was dirt and mold build up. For the price this hotel was sub par at best

Hotel was great. Staff was great. We ate at the restaurant and the service and food was outstanding.

Very convenient for the Coliseum. Even had shuttle service for a fee. Very nice staff.

Nice location Dirty

Loved the location. The room was outstanding. Friendly and courteous staff Nothing. All of my needs were met. Friendly and courteous staff

Everything was great, my nephew had a great time with his friends. All they wanted to do was swim. The indoor pool was perfect for them. The staff was very helpful and polite!! Will stay again.

Great stay!!!

Great stay!!!

Ice machine did not work , no frig in room ,

Ice machine did not work , no frig in room ,

N/A

Yes

Yes

The pool and pool room was a little cooler then I would of preferred.

Great

Great

Welcoming, Friendly Staff, Overall Cleanliness, and Great Location.

Welcoming, Friendly Staff, Overall Cleanliness, and Great Location.

The ease of the check-in and the incredibly friendly and professional staff at the front desk.

Nice check in. Staff was kind.

Nice check in. Staff was kind.

I like everything about it

Rooms seem to be upgraded so that was ok. The Breakfast was not good. Hard or old croissants, food. Also, the cleaning service left our door open after cleaning the room. Thankfully nothing was stolen. The area around the hotel wasn't the same as it used to be previously.

The breakfast was phenomenal and Angela and Ashley of James and the daytime maintenance man and the night time maintenance man was phenomenal all of the guest services and the people who clean the room they was great and very nice all of them should get a raise There were no dislikes

Elevator were a little shaky but nothing major

Did not eat breakfast. All else was great! Especially enjoyed nice friendly man at check-in.

Did not eat breakfast. All else was great! Especially enjoyed nice friendly man at check-in.

Staff was great, very nice. But the room wasn’t very clean and the soaps were all out. The window wouldn’t latch closed, not super impressed.

Staff was great, very nice. But the room wasn’t very clean and the soaps were all out. The window wouldn’t latch closed, not super impressed.

Waiting on hot water for 5 to 8 minutes after turning the tap on. When advised the staff they suggested waiting longer. ? The wasting of water must be huge.

Waiting on hot water for 5 to 8 minutes after turning the tap on. When advised the staff they suggested waiting longer. ? The wasting of water must be huge.

Lot of food options around hotel

Lot of food options around hotel

Ok

Ok

Courtesy

Courtesy

The hotel is old and is certainly not what I expect from a Double Tree experience. The only bright spot was the security guy, Mr. Benson. He provide exceptional service after hours of trying to resolve an AC problem.

The hotel is old and is certainly not what I expect from a Double Tree experience. The only bright spot was the security guy, Mr. Benson. He provide exceptional service after hours of trying to resolve an AC problem.

A quiet hotel

A quiet hotel

It was fine!

It was fine!

Wonderful staff. Front desk person, Angela, was very friendly and professional. Unfortunately, I will never stay here again. Ever. I got zero rest which was why I had come. I was given a handicapped room, which I did not ask for, in which the shower was so gross I didn’t use it. The wall mirror was dirty and smudged. The mini fridge was placed by the window and coated in dust. The mattress must have been super old bc it was like sleeping in a canoe. My back is hurting now. I’m just waiting for daylight so I can go home! I feel like I have thrown money away and I’m so upset.

Wonderful staff. Front desk person, Angela, was very friendly and professional. Unfortunately, I will never stay here again. Ever. I got zero rest which was why I had come. I was given a handicapped room, which I did not ask for, in which the shower was so gross I didn’t use it. The wall mirror was dirty and smudged. The mini fridge was placed by the window and coated in dust. The mattress must have been super old bc it was like sleeping in a canoe. My back is hurting now. I’m just waiting for daylight so I can go home! I feel like I have thrown money away and I’m so upset.

Staff were great, room was great, enjoyed my entire stay.

Staff were great, room was great, enjoyed my entire stay.

Comfortable bed, professional staff, decent breakfast.

Comfortable bed, professional staff, decent breakfast.

Checking was smooth, staff was nice

Checking was smooth, staff was nice

Housekeeping rushed us out. Check-out was at 12, but they knocked on the door three times before 10 am. We did not have a do not disturb sign

Housekeeping rushed us out. Check-out was at 12, but they knocked on the door three times before 10 am. We did not have a do not disturb sign

The staff was very nice, the area and room was clean and neat and it was nice and quiet. The Gate City sports grill was really slow and short staffed so we couldn’t dine there before our show but hopefully we can try it next time. Overall we had a nice experience

The staff was very nice, the area and room was clean and neat and it was nice and quiet. The Gate City sports grill was really slow and short staffed so we couldn’t dine there before our show but hopefully we can try it next time. Overall we had a nice experience

And the shower was damaged

And the shower was damaged

Linen cleanliness poor, with inability to replace with clean linen

Linen cleanliness poor, with inability to replace with clean linen

We were surprised to find there was not a refrigerator or microwave available. Also the king size bed mattress was ridiculous! It was worn out! The edges were weak. Then when you got in bed it forced you to roll to the middle.

We were surprised to find there was not a refrigerator or microwave available. Also the king size bed mattress was ridiculous! It was worn out! The edges were weak. Then when you got in bed it forced you to roll to the middle.

Healthy

Healthy

Went for a concert. Tried to check in at 4:30 pm. Was told rooms weren’t ready. Had about 4 reservations ahead of me waiting on rooms. Felt like a text or a heads up would have been appropriate. Only one service elevator working. Had to wait for 15 mins just to get on elevator. My room was on the 10th floor. We made our concert. Other people missed it due to late check in time and the shuttle to the venue being late and inconsistent. Worst Hilton hotel I’ve ever stayed in

Went for a concert. Tried to check in at 4:30 pm. Was told rooms weren’t ready. Had about 4 reservations ahead of me waiting on rooms. Felt like a text or a heads up would have been appropriate. Only one service elevator working. Had to wait for 15 mins just to get on elevator. My room was on the 10th floor. We made our concert. Other people missed it due to late check in time and the shuttle to the venue being late and inconsistent. Worst Hilton hotel I’ve ever stayed in

Long lines to wait for the one working elevator. Even the service elevator was out of order.

Long lines to wait for the one working elevator. Even the service elevator was out of order.

There was only one elevator that was so small it barley fit 2 ppl and our luggage. there was a wait everytime, and the stairs didn't go to the lobby only too outside so you had to walk all the way around the building to get to the main desk.

There was only one elevator that was so small it barley fit 2 ppl and our luggage. there was a wait everytime, and the stairs didn't go to the lobby only too outside so you had to walk all the way around the building to get to the main desk.

Overall not impressed

Overall not impressed

Had to walk 11 flights of stairs due to the elevator wait time was 15-20min due to only one elevator being operational.

Had to walk 11 flights of stairs due to the elevator wait time was 15-20min due to only one elevator being operational.

Clean rooms, friendly staff, reliable internet. Good location

Clean rooms, friendly staff, reliable internet. Good location

Property need updating

Property need updating

The channels on our television went offline around 8:30am and our check-out time was 11:00am. That was disappointing since we were watching a good movie. Thank goodness the staff on duty (Niya) was able to offer points to my membership.

The channels on our television went offline around 8:30am and our check-out time was 11:00am. That was disappointing since we were watching a good movie. Thank goodness the staff on duty (Niya) was able to offer points to my membership.

The hotel was in a very poor conditions, the ac was really noisy and the room smell stale

The hotel was in a very poor conditions, the ac was really noisy and the room smell stale

Elevators don’t work and they are not sufficient and very dangerous

Elevators don’t work and they are not sufficient and very dangerous

BUT, the property was a little run down - elevator out opf service, carpets were very worn in some areas, most of the ice machines didn’t work. It seemed like the property might’ve been going through updating, so if I were to stay here again, the issues would be resolved. Overall, a comfortable stay with a friendly staff.

BUT, the property was a little run down - elevator out opf service, carpets were very worn in some areas, most of the ice machines didn’t work. It seemed like the property might’ve been going through updating, so if I were to stay here again, the issues would be resolved. Overall, a comfortable stay with a friendly staff.

Overall it was okay. Staff was very friendly and helpful. Shower had some moldy grout. There was a roach in our closet. Staff was apologetic and offered to have our room sprayed while we were out.

Overall it was okay. Staff was very friendly and helpful. Shower had some moldy grout. There was a roach in our closet. Staff was apologetic and offered to have our room sprayed while we were out.

The staff was awesome. The room was clean, shower had great water pressure and they gave me a cookie… I really have nothing I could complain about. The elevators aren’t working and you have to use a really tiny one that I could see posing some accessibility issues for someone in a wheelchair though.

The staff was awesome. The room was clean, shower had great water pressure and they gave me a cookie… I really have nothing I could complain about. The elevators aren’t working and you have to use a really tiny one that I could see posing some accessibility issues for someone in a wheelchair though.

Doesn’t keep the standard. Renovation going on

Doesn’t keep the standard. Renovation going on

The staff was friendly but you can tell the hotel is worn down and it’s not being maintained very well. It could for sure be cleaner as well

The staff was friendly but you can tell the hotel is worn down and it’s not being maintained very well. It could for sure be cleaner as well

Very convenient to the coliseum. Rooms were nice. Only had one working elevator and it was very small so only 2-3 people could fit at a time and during busy periods that was frustrating. Overall a good place to stay though. Would stay again if we were in the area for a show.

Very convenient to the coliseum. Rooms were nice. Only had one working elevator and it was very small so only 2-3 people could fit at a time and during busy periods that was frustrating. Overall a good place to stay though. Would stay again if we were in the area for a show.

Me and my wife love the place, close to everything we came to do, clean and quiet room.

Me and my wife love the place, close to everything we came to do, clean and quiet room.

Came for a game. Very clean. I hate I woke up too late for breakfast!

Came for a game. Very clean. I hate I woke up too late for breakfast!

Very nice place to stay.

Very nice place to stay.

The hotel offered excellent water pressure, though the temperature did not reach the warmth I would have preferred. The bedding was clean and comfortable, with a supportive pillow that made for a restful night’s sleep. I was, however, disappointed that the room did not include a refrigerator, which I would have expected at this level. The surrounding area felt less desirable, and the presence of a Hooters restaurant across the street detracted from the overall impression. On a positive note, the staff at check-in were courteous and professional. While there were no major issues with the hotel itself, I would likely explore other options if visiting Greensboro again.

The hotel offered excellent water pressure, though the temperature did not reach the warmth I would have preferred. The bedding was clean and comfortable, with a supportive pillow that made for a restful night’s sleep. I was, however, disappointed that the room did not include a refrigerator, which I would have expected at this level. The surrounding area felt less desirable, and the presence of a Hooters restaurant across the street detracted from the overall impression. On a positive note, the staff at check-in were courteous and professional. While there were no major issues with the hotel itself, I would likely explore other options if visiting Greensboro again.

The first room we were given TV didn't work. They moved us to another room, but this one didn't have a refrigerator, which the first room did. I had to make three phone calls over a 2 1/2 hr period to get towels. I checked in on Friday afternoon and checked out Tuesday morning. They never changed the sheets or made the bed. I had to make it myself. I won't be going back or recommending it to friends or family.

The first room we were given TV didn't work. They moved us to another room, but this one didn't have a refrigerator, which the first room did. I had to make three phone calls over a 2 1/2 hr period to get towels. I checked in on Friday afternoon and checked out Tuesday morning. They never changed the sheets or made the bed. I had to make it myself. I won't be going back or recommending it to friends or family.

Decent place to stay for the price. Satisfied.

Decent place to stay for the price. Satisfied.

Very nice

Very nice

Family reunion in North Carolina. Great customer service. The shower head was rusted and unappealing and the main elevator was down so the service elevator was only option and it was small and cramped.

Family reunion in North Carolina. Great customer service. The shower head was rusted and unappealing and the main elevator was down so the service elevator was only option and it was small and cramped.

It was nice and clean, the staff were friendly and helpful

It was nice and clean, the staff were friendly and helpful

I recommend this hotel

I recommend this hotel

We liked cleanliness of room. We did not like confusion with expedia with our room check in, pool under maintenance, only 1 elevator

We liked cleanliness of room. We did not like confusion with expedia with our room check in, pool under maintenance, only 1 elevator

Everything was wonderful the people were nice building was clean room was clean with a great view. We stayed on the 10th floor and could see fireworks in 4 different areas. The only down side was the main elevator being down and everyone having to use tie service elevator. The wait time was a litte extended at times but everyone understood. The steps were not an option. All and all we enjoyed our stay.

Everything was wonderful the people were nice building was clean room was clean with a great view. We stayed on the 10th floor and could see fireworks in 4 different areas. The only down side was the main elevator being down and everyone having to use tie service elevator. The wait time was a litte extended at times but everyone understood. The steps were not an option. All and all we enjoyed our stay.

Front desk awesome!Hotel excellent,very clean and friendly.My only one complaint,the pool was under maintenance.My main purpose of the visit was the pool.No lie very safe place to stay!Oh and the cookies are free and hot and the best no joke.

Front desk awesome!Hotel excellent,very clean and friendly.My only one complaint,the pool was under maintenance.My main purpose of the visit was the pool.No lie very safe place to stay!Oh and the cookies are free and hot and the best no joke.

Clean

Clean

The only problem we had was there was no switch to cut on the bathroom fan and the hallways were very warm. Staff was very nice.

The only problem we had was there was no switch to cut on the bathroom fan and the hallways were very warm. Staff was very nice.

This property was perfect for a short stay while my family was in town for a track meet. The pool was nice. Check in went smooth. Decent location, about 12 minutes from A&T

This property was perfect for a short stay while my family was in town for a track meet. The pool was nice. Check in went smooth. Decent location, about 12 minutes from A&T

I am used to the Doubletree brand and the quality that the brand brings to their guests. Unfortunately, this particular Doubletree resort hotel wasn’t up to par. Nobody knew which ice machine was working. The one on our floor was not working the entire time we were there. The rugs, the elevator, the bathroom shower they all seem to have been remodeled a few years back, but they’re not well maintained, and therefore they are wearing out and getting stained and dirty way far too soon. The AC downstairs was not working in the lobby in the workout room. The elevators were just dirty and the tracks where the elevator door goes on, were filled with debris and just like nobody’s bothered to vacuum or even wipe down. The restaurant that is there is beyond what should even exist at a Doubletree hotel. We went to the lobby to ask them which Flor had a working ice machine. They could tell me they had no idea. The pool had some kind of suds or floating on the top. It was gross

I am used to the Doubletree brand and the quality that the brand brings to their guests. Unfortunately, this particular Doubletree resort hotel wasn’t up to par. Nobody knew which ice machine was working. The one on our floor was not working the entire time we were there. The rugs, the elevator, the bathroom shower they all seem to have been remodeled a few years back, but they’re not well maintained, and therefore they are wearing out and getting stained and dirty way far too soon. The AC downstairs was not working in the lobby in the workout room. The elevators were just dirty and the tracks where the elevator door goes on, were filled with debris and just like nobody’s bothered to vacuum or even wipe down. The restaurant that is there is beyond what should even exist at a Doubletree hotel. We went to the lobby to ask them which Flor had a working ice machine. They could tell me they had no idea. The pool had some kind of suds or floating on the top. It was gross

The staff was very nice. Rooms were clean. The hotel was convenient to nice dining

The staff was very nice. Rooms were clean. The hotel was convenient to nice dining

The location of the property was great very convenient to shops and restaurants. What was disturbing was when i entered my room and turned on the faucet, yhw

The location of the property was great very convenient to shops and restaurants. What was disturbing was when i entered my room and turned on the faucet, yhw

The property was very clean and the staff was very professional.

The property was very clean and the staff was very professional.

Location

Location

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Clean

Clean

The lobby needs some serious TLC. The staff was friendly and helpful. The room was comfortable.

The lobby needs some serious TLC. The staff was friendly and helpful. The room was comfortable.

no refrigerator or microwave in room

no refrigerator or microwave in room

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Great place to stay

Great place to stay

Hotel was nice besides the fact that we asked for a glass shower & didn’t get that. Instead we got an accessible/hearing room which we did not book & with that we had to keep adjusting the shower head because it was a handheld one. For some reason the tv kept cutting off in the middle of a show our first night there which was weird. Other than that it was an okay stay

Hotel was nice besides the fact that we asked for a glass shower & didn’t get that. Instead we got an accessible/hearing room which we did not book & with that we had to keep adjusting the shower head because it was a handheld one. For some reason the tv kept cutting off in the middle of a show our first night there which was weird. Other than that it was an okay stay

The room was very bad and dirty

The room was very bad and dirty

Great location.

Great location.

Second option

Second option

Love it here!

Love it here!

Great reception staff, nice accommodations and plenty of things to do around the area.

Great reception staff, nice accommodations and plenty of things to do around the area.

Bathroom tub/shower could have been cleaner. But overall it was a good experience and would stay here again.

Bathroom tub/shower could have been cleaner. But overall it was a good experience and would stay here again.

It did its job

It did its job

When we arrived at the hotel around 330 pm there was a large number of people waiting in the lobby. Come to find out it was because they had no rooms ready to check all these people in to. We ended up having to wait about 30 minutes to get checked in. The worst part of the stay though was 315 am some kind of alarm woke us up. It was a continuous sound kind of like an alarm. We had to hunt around in the room to find the source and it was coming from the air filter area of the air conditioner. We called the desk. The girl was short with us, like we were bothering her. Whatever the alarm was finally stopped with no further issues. By this point we had been up for about a hour. Thankfully we were finally able to go back to sleep. The air filter in there was disgustingly dirty. Caked with dust. It hadn’t been changed for a very long time.

When we arrived at the hotel around 330 pm there was a large number of people waiting in the lobby. Come to find out it was because they had no rooms ready to check all these people in to. We ended up having to wait about 30 minutes to get checked in. The worst part of the stay though was 315 am some kind of alarm woke us up. It was a continuous sound kind of like an alarm. We had to hunt around in the room to find the source and it was coming from the air filter area of the air conditioner. We called the desk. The girl was short with us, like we were bothering her. Whatever the alarm was finally stopped with no further issues. By this point we had been up for about a hour. Thankfully we were finally able to go back to sleep. The air filter in there was disgustingly dirty. Caked with dust. It hadn’t been changed for a very long time.

The bed literally had two craters in it where people sleep. It was the worst bed I’ve ever slept on in 60 years. The shower had no hot water at 8 AM or 11 AM. There was no soap in the dispenser in the shower. The ice container would only hold 2 cups of ice. It was so small. Check out time we were trying to get finished cause we waited until 11 o’clock to try and take a shower and we told the lady that knocked on the door that wanted to know why we were still in the room that we had no hot water and we waited to try and get hot water to take a shower. Needless to say we weren’t able to take a shower so we had to drive several hours without a shower.

The bed literally had two craters in it where people sleep. It was the worst bed I’ve ever slept on in 60 years. The shower had no hot water at 8 AM or 11 AM. There was no soap in the dispenser in the shower. The ice container would only hold 2 cups of ice. It was so small. Check out time we were trying to get finished cause we waited until 11 o’clock to try and take a shower and we told the lady that knocked on the door that wanted to know why we were still in the room that we had no hot water and we waited to try and get hot water to take a shower. Needless to say we weren’t able to take a shower so we had to drive several hours without a shower.

At the restaurant, there wasn’t any food when we decided to eat dinner. For the first two days, we didn’t have any hot water in our room.

Friendly staff and need arens

The room was very spacious and clean. Comfortable bed and pillows. Shower was nice and refreshing. Only thing my room didn’t have is a refrigerator. I was disappointed in that. I had a connecting room with friends. Their room had a refrigerator so I was able to use theirs so not a major problem

No issues. Nice room and polite staff

It was appropriate for a 3-star hotel. The shower was clogging at first but the maintenance gentleman was very kind and took care of it right away. Nothing special else wise just needed one night of rest for our road trip.

The room itself was nice and the bed comfortable. We liked that the pull out sofa had everything we needed in the closet so my daughter could use it. However, at 5:30 in the morning the hvac unit (behind the grate in the wall) started beeping and woke us all up. We decided to just check out early and head on home. We usually like doubletree, but I would rather the hotel be upfront about the amenities rather than wait until we check in.

The employee were all nice and polite.

This was a booking for a couple family members for the NASCAR weekend and by all accounts it was a very good hotel. They reported that the rooms were clean and comfortable, and the restaurant was very good.

Everything was good

Property was very clean and staff was ok. The keys was not working properly but I went to the office to get them fixed. We were having my niece a birthday sleepover and she enjoyed it her and her friends were a lil noisy but they did just fine. We are thankful that it’s over with 😅

The staff was very nice and the bed was very comfortable

I’ll highly recommend the Double Tree to anyone that comes to gboro visiting! Check in was smooth, I definitely loved and appreciated the cookie and water & the room was great!!!

Jamall did a great job with getting me checked in. Very professional young man.

The property was in a good location it had different variety of dinning options around the area.

Staff very friendly and helpful

Lots of Parking. Had an issue with the sink, staff came immediately to fix the sink. However sink never worked correctly so in the morning it was not draining so it was just a nasty sight for the next person in the bathroom. The stay was great overall.

Good

Toni and the staff were excellent!

Full restaurant on site - helpful. Those ladies serving are really, really terrific!

It was in the heart of everything

Clean room. Great service. Excellent breakfast choices! Convenient to highway.

I wish we knew that the lobby was undergoing renovations! Was not available to use and paint fumes were noxious! We would have chosen another property for our stay if made aware of the facts before booking.

Great hotel. Will return.

This hotel was located very close to a jobsite we had sent our employee to work at this week.

I got assigned a room at the end of the hall, next to the stairs. The room looked dirty like it was used and the door looked damaged as if someone had obviously tried to pretty it open. I did not feel safe, so I asked for a new room, which was much better - I felt safe and it was much cleaner. Staff was accommodating, helpful and friendly.

Spent 2 nights at this property and enjoyed are stay for the most part The room was nice, the bed was comfortable and the tv was nice size It would be nice if the rooms had a microwave and refrigerator. Also a complimentary breakfast would be nice for the money you spend.

Great stay

Great check in staff.

The rooms were great, clean, and comfortable but check in left a lot to be desired. We had to wait over an hour past an already late check in time of 4pm because they had no rooms cleaned and ready.

The building was evacuated by a false fire alarm at 6:45am the next morning.

the bed sheets was as if it was not changed..like they cleaned the room and made the bed..the sheets and covers had white crusty stains. But the front desk did give us a new room..

Very nice hotel. Great, friendly staff. Clean. Nice room and bed.

Cozy

I stayed at this location as a stopover for a longer trip. It was super easy to get to as well as to get back onto the interstate from. The front desk staff were really nice, room was huge and clean, and the snack and water were a really nice touch. If I'm ever in the area again, I'll definitely stay again!

No WiFi. Ice maker not working.

Very good hotel

Paid for bfest.. it wasn’t ready, I left.. no bfest

Great property. The amenities were impressive. The room was super clean and comfortable.

Nice property

The place was clean and very comfortable. I wish the had complementary breakfast.

Rooms was clean. Limited parking

We checked in on Friday, August 16th and tried to bath but the water was luke warm.

I had a fantastic stay at this hotel. The location was perfect, just down the road from the mall, which made everything convenient. My kids loved the pool, and the front desk staff provided excellent service throughout our stay. Overall, it was a great experience for the whole family.

The wait was extremely horrible we had to wait four hours to get a room that had mold in the shower..we were guven a very good cookie and a complementary breakfast that was not good at all..boxed eggs potatoes that looked like they were cooked the day before.. The staff where very nice especially at the front desk. After waiting gor hiurs to get checked in the hotel staff awoke us eatly by attempting to enter our room for cleaning prior to checkout time. Im suprised for this to be a Hilton hotel the quality was not good at all

We had to wait 2.5 past check in time for the room to be ready due to staffing shortages.

Check in was great. Even when one of our two rooms was not ready, the staff got our phone number and called us to let us know as soon as it was.

Hallway was too hot.

The stay was good. Housekeeping was very helpful. Unfortunately, the elevators kept having issues and the hotel had 12 floors.

The staff was nice, there were some things that were missed (No offering of cookies, no info on hotel amenities and how they could be accessed. The rooms were nice and so was the pool.

When we arrived we asked for extra towels and pillow as our sons were going with us. I had to call twice to remind them. Upon entering the room, we noticed the toilet was plugged up. We called, three times, each time they said they were sending someone. They never did.

The location is very convenient to restaurants and highways.