Hampton Inn & Suites Phoenix Glendale-Westgate

Good hotel for events and near westgate. Amazing location!! Hotel staff is super nice and helpful, they helped me with all my needs with no hesitation. Would definitely come back again.

Stuff

Good breakfast, good gym equipment, helpful staff, and most importantly smoke free!

The room was a sweet, which was really nice. Lots of room very clean and comfortable. The pool was also amazing.

thumbs down.

Nice and very close to west gate

The staff were all friendly and helpful. We absolutely loved the western omelettes for breakfast. The pool was also wonderful and clean. Overall great stay.

The customer service was above and beyond amazingly excellent. Everyone was super courteous and accommodating. I would definitely stay at this location anytime we are visiting the area again.

It was amazing the hospitality was great.

I booked this motel on Hotels.com. My husband had to be flown out, due to a medical emergency---pulmonary embolism. He was having to be hospitalized, when we should have been staying at this motel. I called over TWO days in advance to cancel my reservation. This Hotel would NOT refund my money. This was an emergency. I will not ever use them again. This was something completely out of my control. These are greedy people.

It was just great, the property was spotless and the staff where very helpful

This hotel was super clean!!! The staff were very friendly and nice. The breakfast was a nice surprise everyday with so many options to choose. It always smelled clean! The pool was nice and clean. Our room was enormous with two queen beds and a pull out couch. Three of us stayed comfortably. Right next to Tanger Outlets so you can walk there. Texas Roadhouse is also right next door. Very close to Desert Diamond Arena and State Farm Stadium. I also liked that the hotel was at the back of the property, more set off from main road.

Room had a mildew smell but overall it was fine I would stay again

I loved my stay at Hampton Inn & Suites Phoenix Glendale-Westgate Glendale! The hotel was clean, modern, and in a great location. My favorite part was how convenient it was to nearby shopping, dining, and entertainment options. I also appreciated the unlimited complimentary water. The staff was friendly, the rooms were comfortable, and the overall experience was excellent. I would definitely stay here again

Absolutely loved the pillows! All staff was very pleasant and helpful. Will definitely return and recommend your hotel.

Exceptional

Clean rooms and the staff were very friendly. Loved the big shower. The complementary breakfast was a plus.

Great customer service!!!

Everyone there was very helpful very clean. They can work on the breakfast a little bit but wasn’t bad. Pool and the hot tub were great.

From check in to check...

This hotel is located right next to an outlet mall and lots of entertainment. Our room was clean and had comfy beds. The only downside was the noisy stomping of guests. Be ware that they charge for parking with no guarantee that your vehicle will be safe. We didn’t have a problem except the party birds pooping all over our car. Don’t park under the tree.

Good location

Good

all the staff were terrific to interact with, very courteous and friendly

Very nice Nothing

Nothing

Great hotel, clean and in a perfect location. walking distance to movie theater, food, outdoor outlet mall. Very friendly and helpful staff. Loved hanging out by the pool. Would definitely stay there again!

The location was perfect!

The guys serving breakfast was a jolly spirit, give him a raise

Everything was great. The room was clean and the staff was friendly.

The room was clean, breakfast was good, staff were very friendly.

Clean room, and great location

Perfect for concerts. The hotel was great, the location was better!

I love it because it clean friendly staff I just don’t like that they charge for parking. Besides that good service

Close to venue. Breakfast bar was good.

Did not eat the breakfast and did not use the hot tub. Feel like I was in Vegas paying for parking which I think is ridiculous.

The rooms were clean. Loved the breakfast and free water bottles available.

Paying for parking

Location Paying for parking

Superb

Superb

Very good

Room was very clean and staff was very nice and respectful.

Had a great experience. front desk was very kind and breakfast was fresh !

Staff was friendly and helpful, plenty of parking (there is an $18.00 fee to park per day), breakfast was good. Our room was clean, comfortable and quiet. The hotel itself was clean and nice. We didn't use the pool but the pool and area around it looked inviting. We only stayed for one night but would recommend it.

Love this hotel- free breakfast and great amenities!

Superb

Everything and everybody was really nice I liked everything

Everything and everybody was really nice I liked everything

Close to west gate entertainment area and Tanger outlets

Great property, I stay every time I attend an event in glendale

Nice clean room. QUIET! Close to so much entertainment! Breakfast was average.

Good

Everything was excellent! Very friendly and helpful staff. The man running the breakfast buffet was great. I think his name was Jordan Michael. He was wonderful. Everyone was pleasant and friendly! Property is clean and well maintained.

food was good

This is a nice hotel. Staff was friendly and competent. Breakfast had a nice variety and was good. Coffee was good. Rooms were a nice size. Shower/bathroom very nice. We would stay here again.

I didn’t have time to use the amenities so I skipped it. The front desk staff were exceptionally friendly. Big kudos to them. Breakfast was good. The kielbasa was a nice surprise. The rooms were very clean. I will definitely stay here again when I visit my son. My only negative is the pet fee is extraordinarily high. $75 is not pet friendly. You have my credit card that you can charge if my chihuahuas cause damage in excess of $30. Also, most pet rooms are either all tile or laminate so if they have an accident we can clean it. But yes, I get some pets can be destructive. Bill them and let them fight it. Don’t lump every pet owner with an extraordinary “fee” to buffer the destructive pets. I’m not fond of punishing the majority for the few bad actors.

Great service like always happy with my stay

Great breakfast Clean environment

breakfast wasn't that good.

It was an amazing experience! Super clean room and really spacious!

Exceptional

Very convenient to our venue. Very busy location with all the activities in the area going on.

Very convenient to our venue. Very busy location with all the activities in the area going on.

I was surprised to have to pay a parking fee as I checked in.

Fun, clean

Na

Easy to find No issues

Friendly staff, great location Na

Easy to find No issues

Everything was great. Staff was understanding that our flight was delayed and allowed us check in late. We even got a room upgrade. NO COMPLAINTS AT ALL.

We were really impressed by this hotel and it's staff. The room was spotless and all of the furnishings were well maintained. The staff went above and beyond to assist us with resolving an unexpected travel challenge that was not related to the hotel at all. The pool area was really pretty, clean, and safe. The breakfast had a lot of variety, was well cooked/prepared, and the whole breakfast area was kept spotless.

Clean room good Staff

Exceptional

The staff was excellent very friendly. Our room was very basic not as updated like the other Hamptons that we stayed in, met our needs. Huge thank you for having plenty of water available.

Muy agusto nuestra estancia el este hotel

. .

Exceptional

. .

Clean, easy access to the stadium and the staff was VERY nice and welcoming ! Enjoyed everything about my stay :)

I didn't care foe the menu

Enjoyed everything about my stay :)

Clean room

Everything was wonderful. They even gave us complimentary toothpaste. When forgot our toothpaste.

The room was so big and the bed was comfortable and they had a nice breakfast

Close to our venue with shops and restaurants nearby

Close to our venue with shops and restaurants nearby

Enjoyed the friendly staff! Great location and pool Area definitely want to visit again

The gentle men who checked me and my wife in was really helpful and nice. He asked what had brought us un to town and I explained it was our anniversary and wanted to go out have dinner and celebrate. He congratulated us and 15 min later he dropped off a basket for us with a wine bottle snacks and a card. This man went above and beyond. I just can't remember his name, But thank you for your hospitality

Great location. Comfy bed/pillows. Friendly staff and good breakfast.

Property was in poor condition terrible smell in my room. Staff was not friendly.

The room was clean staff was friendly and helpful also a good location

Exceptional

Exceptional

Breakfast was great! The room was clean and comfortable. I will definitely stay at a Hampton inn again!!

Pleasant

The room was not cleaned until after 5pm

We had an issue and the management was on top of it

Everything N/a

It was clean and close to restaurants and State Farm Arena. The mattresses were too hard.

It was clean and close to restaurants and State Farm Arena. The mattresses were too hard.

Everything N/a

The room is so clean and

Exceptional

The location is perfect—only about a 10-minute walk to State Farm Stadium. It’s so convenient if you’re attending a concert, football game, or soccer match because you don’t have to worry about getting an Uber. There are also plenty of restaurants and a nearby shopping area, which makes everything super accessible. The coffee was great, and although we didn’t get a chance to try the breakfast, everything else about our stay was excellent. Overall, it’s a wonderful hotel, and I would definitely stay here again!

Everything was amazing and very friendly staff

great location & staff was very friendly

Hotel was amazing! Great location to so many amenities!!

Breakfast was fresh

Self parking fee was ridiculous.

The. only thing is i felt thr water pressure for the shower was weak. The scramble eggs were very watery a nd the gravy was terrible.The staff was excellent.

We were greeted by very friendly, helpful, and knowledgeable staff, throughout our stay. Our room was clean and spacious, very relaxing.

Clean room, great breakfast

Exceptional

Clean, breakfast had a good variety, the kids loved the pool and hot tub.

Staff was really nice! Which is always a good thing last thing you need after a long drive is bad staff. The room was nice and the property location was great easy access to the outlets next door.

Amazing!! 20/10 would go again and again!!

Everything was top quality services and amenities

Getting in to the hotel was a little tricky. Overall, a nice place to stay, especially if you are attending a venue at Staye Farm Stadium. We were traveling with our small dog and were quite shocked at the $75 charge for one pet. 99%of hotels we stay at charge less than $25 per night. It would have been nice to know that fee before booking.

Perfect !

Property was clean and family friendly, there was a man working in the breakfast area who was so sweet and helpful! Will stay here again

Had an amazing stay! The entire staff was very welcoming and friendly. The room was clean, pool and gym were well-kept. Walking distance to shopping and dining. Would stay again!

Exceptional

Quick trip with my 10 year old daughter! The area has PLENTY to do. Walk to outlet mall! The pool was warm (hot tub was a plus). The breakfast was great! Our room smelled so good- I really want to know what it was to bring to my own home. The room was clean. The fans (air) was loud and the beds were just alright. I'd return!

Close to everything

We had a 500sf room- 2 queen plus sofa. So much room! We loved being able to walk to TX Roadhouse and the outlet mall. Nothing.

Breakfast was amazing! Staff very friendly & welcoming. Hotel is very clean and inviting!

Na

Every thing love it.😊

Every thing love it.😊

The room was clean and spacious.

The room was clean and spacious.

Nice large room

Nice large room

This place was great. It had spacious rooms and friendly staff. Really rnjoyed it.

This place was great. It had spacious rooms and friendly staff. Really rnjoyed it.

The hotel is recently remodeled so everything is new. Location is very convenient as it is close to shops and restaurants and the stadium. Breakfast was good and staff are nice.

The hotel is recently remodeled so everything is new. Location is very convenient as it is close to shops and restaurants and the stadium. Breakfast was good and staff are nice.

Hotel was recently remodeled. It was very clean. The staff was amazing. Jordan Michael taught me how to work the waffle maker. The breakfast was delicious. Location is great. Highly recommend.

Hotel was recently remodeled. It was very clean. The staff was amazing. Jordan Michael taught me how to work the waffle maker. The breakfast was delicious. Location is great. Highly recommend.

My stay was comfortable

My stay was comfortable

A lot of coin for an average hotel. That's the Phoenix way for sure, particularly during spring training or whatever, but ratings are based on value, and it's just not a $300/night hotel...

A lot of coin for an average hotel. That's the Phoenix way for sure, particularly during spring training or whatever, but ratings are based on value, and it's just not a $300/night hotel...

This room was spotless & fit all of our requirements.

This room was spotless & fit all of our requirements.

Room was spotless, very friendly and helpful staff

Room was spotless, very friendly and helpful staff

Clean room and staff friendly from laid service to front desk to the gentlemen taking care of the continental breakfast

Clean room and staff friendly from laid service to front desk to the gentlemen taking care of the continental breakfast

Amazong 10's all around!!

Amazong 10's all around!!

Zero complaints. The room was big and comfortable, and the breakfast was ample and delicious.

Zero complaints. The room was big and comfortable, and the breakfast was ample and delicious.

First room I was assigned was used bathroom towels all over the floor but got switched over to new one very nice room

First room I was assigned was used bathroom towels all over the floor but got switched over to new one very nice room

Clean property

Clean property

Checked in after 10:00 pm but the receptionist was very friendly and assisted with helping us find a bar to go to. The room was huge and clean.

Checked in after 10:00 pm but the receptionist was very friendly and assisted with helping us find a bar to go to. The room was huge and clean.

Yes

Yes

Checkin was great. Fast and professional. Desk vlerk Andy was great! The room was clean. Beds were very comfortable. Please bring back luggage racks. When there are 2 people, we both need racks for luggage. Amenities were great.

Checkin was great. Fast and professional. Desk vlerk Andy was great! The room was clean. Beds were very comfortable. Please bring back luggage racks. When there are 2 people, we both need racks for luggage. Amenities were great.

friendly staff, clean room, great location!

friendly staff, clean room, great location!

Great location and great coffee.

PROS: Clean room; friendly helpful staff; convenient location for concert at Diamond Arena; CON: bathroom door was warped/didn’t close and shower water pressure was weak.

PROS: Clean room; friendly helpful staff; convenient location for concert at Diamond Arena; CON: bathroom door was warped/didn’t close and shower water pressure was weak.

It’s was close to the venue Nothing

Clean room

Clean room

The room was not ready when we went up, the staff could not fix the tv after two hours of trying in the room. We had to move to new room. In the new room the hair dryer was broken. The lotion bottle was missing. Then in the morning at 9am the breakfast buffet was missing half the food and the coffee was empty. It seemed they were short staffed.

The room was not ready when we went up, the staff could not fix the tv after two hours of trying in the room. We had to move to new room. In the new room the hair dryer was broken. The lotion bottle was missing. Then in the morning at 9am the breakfast buffet was missing half the food and the coffee was empty. It seemed they were short staffed.

But they need to install sound proof windows since it backs up against a busy highway. We could not sleep because it was so loud!

But they need to install sound proof windows since it backs up against a busy highway. We could not sleep because it was so loud!

Staff was courteous and the room was clean.

Staff was courteous and the room was clean.

The location is perfect, the staff was delightful and the room was very nice, beds were very comfortable.

Clean rooms, friendly staff, in a very nice area.

Clean rooms, friendly staff, in a very nice area.

Nothing everything was fine.

Aside from that - the room was clean. THE PILLOWS ARE HORRIBLE! Breakfast leaves a lot to be desired. No dairy free yogurt and no hard boiled eggs. So I was stuck eating a bagel with jelly. Not exactly healthy. After that we walked to a restaurant so that I could find something to eat. Next year, I will stay at one of the neighboring hotels - due to the horrible pillows and lack of a decent breakfast.

Aside from that - the room was clean. THE PILLOWS ARE HORRIBLE! Breakfast leaves a lot to be desired. No dairy free yogurt and no hard boiled eggs. So I was stuck eating a bagel with jelly. Not exactly healthy. After that we walked to a restaurant so that I could find something to eat. Next year, I will stay at one of the neighboring hotels - due to the horrible pillows and lack of a decent breakfast.

Wonderful, front desk staff

Wonderful, front desk staff

The room was great, but the microwave was broke. Staff was awesome.

The room was great, but the microwave was broke. Staff was awesome.

Great location and super convenient to the venue!

Great location and super convenient to the venue!

Was good stay for 1st time there.

The beds were Very comfortable, not hard like most hotels'. Not really much to do around Westgate if you aren't into sports or bar hopping.

Front desk staff was great and accommodating Andy I believe

Front desk staff was great and accommodating Andy I believe

very responsive staff!!

very responsive staff!!

Yes

Yes

The greeting of my name on the tv was really cool! The dining room was under construction and we ate in a conference room. It wasn’t that big of a deal.

Check in was easy, staff were kind and professional.

Check in was easy, staff were kind and professional.

The location was just fine, across the street from convention center, next to mall. Comfortable room, nice bath, TV worked and the basics. Good value for Phoenix area and lots of parking. Basic breakfast, but had coffee and OJ plus other things. Bed was a small King and coach a bit outdated. Construction ongoing during weekend was surprising and messy - no place to sit in lobby. No real security on a Saturday night, getting in door was easy. Small entrance no chairs. Could clean carpet and floors a bit and dust.

Great hotel

Great hotel

fjr

fjr

Location is worth the price It was being remodeled. A lot of dust. Dirty elevators

The beds were comfortable but pillows were not.

Was told ren

Was told ren

Building is having renovations done when staying there.

Building is having renovations done when staying there.

Staff extremely polite and professional. Room was great. TV had a welcome message with my name- NEVER have had that. Clean room. Walking distance to restaurants.

Staff extremely polite and professional. Room was great. TV had a welcome message with my name- NEVER have had that. Clean room. Walking distance to restaurants.

Large room, good breakfast. The only downside was paying for parking.

Large room, good breakfast. The only downside was paying for parking.

The eggs weren't fully cooked

The eggs weren't fully cooked

Continental breakfast was outstanding

Continental breakfast was outstanding

My view was fabulous

My view was fabulous

Clean toom and location is perfect with everything around it

Clean toom and location is perfect with everything around it

Hearing people talk in the hallway, not good the sound of your neighbors opening and closing their door and sounding like it was your room was unnerving. Apparently the noise issue is not just me because they were gouges in the ceiling of the hotel room like somebody was beating on the ceiling. When I booked the room, the remodel construction said they would be done by December 12. Clearly when I checked in the remodel was not even halfway done.

Hearing people talk in the hallway, not good the sound of your neighbors opening and closing their door and sounding like it was your room was unnerving. Apparently the noise issue is not just me because they were gouges in the ceiling of the hotel room like somebody was beating on the ceiling. When I booked the room, the remodel construction said they would be done by December 12. Clearly when I checked in the remodel was not even halfway done.

Room was nice. Construction was a little messy. Breakfast could have been better. They wanted to charge us $18 for parking.

Room was nice. Construction was a little messy. Breakfast could have been better. They wanted to charge us $18 for parking.

Great place

Great place

Very clean, nice staff and very comfortable!!! Felt like home

Very clean, nice staff and very comfortable!!! Felt like home

Room was clean, great place to stay!

Room was clean, great place to stay!

The large rooms were fantastic for our large family that consisted of 7 adults and three children in four rooms. The kids love the pool and hot tub and we were able to make a reservation next-door at Texas roadhouse and walk right over once they were able to sit us. The only hiccup came win there was a miscommunication between Expedia and the Hampton and they did not have our reservations, but the Hampton stepped up like champs and gave us foru premium rooms at a great price.

The large rooms were fantastic for our large family that consisted of 7 adults and three children in four rooms. The kids love the pool and hot tub and we were able to make a reservation next-door at Texas roadhouse and walk right over once they were able to sit us. The only hiccup came win there was a miscommunication between Expedia and the Hampton and they did not have our reservations, but the Hampton stepped up like champs and gave us foru premium rooms at a great price.

Yes

Yes

Beds were not comfortable for us.

Beds were not comfortable for us.

Quick and easy

Quick and easy

This hotel was recently renovated. Rooms are clean, functional and very attractive. But best of all the hotel staff were outstanding. They addressed every question and/or issue in a very hospitable way. I would most definitely stay here again.

This hotel was recently renovated. Rooms are clean, functional and very attractive. But best of all the hotel staff were outstanding. They addressed every question and/or issue in a very hospitable way. I would most definitely stay here again.

Great hotel, the front desk lady is very nice and professional. Room is clean and comfortable. The only little thing is the walls are thin, I hear baby crying and people talking at night. Other than that, everything is very good here.

The hotel location was great for an event my wife and I were attending. The room prices almost doubled on the weekend of the event, but I guess that's the way of industry ( supply and demand). However, everything else were great.

We booked through a 3rd party, but the person i talked to said to called 48 hours to confirm roll in shower handicapped room. She sent us a email n said she called, my husband is fully paralyzed and they gave the A discoonect betwee the attendant that gave our room to who know who. Just not just or right. Angry

Nice spacious room

Amazing stay only complaint to be made is the paid parking is as bad as they say and I made the mistake of giving two license plates even though I only used one car the majority of the trip and was never informed by staff they would take a fee for each plate so instead of the 36 it should of been I was charged 72. And for anyone confused on how the parking works you give the license plate and it’s 18 per night and they take it from your security deposit which is 50 a night. Amazing hotel, very clean comfortable and quiet but the parking is annoying, would def stay again.

Great room for the price. The staff was friendly and kind.

The hotel is under "remodel". And construction starts very early in the morning. So don't try sleeping late. The breakfast was limited selection, not that great and you had to pass construction to get there. Our room was clean, apparently recently remodeled because there was a slight hint of paint.

Our suite was great!

Everything is good

Everything was nice and clean, Very friendly staff!!Comfy beds!

.

the bed was hard - but I was very surprised with the size and cleanliness - that was very nice

Courteous staff, clean room.

I booked a king size suite and i got a room with 2 queen sizes because they are remodeling and no one told us till we got to the room

We were shocked when checking out that there was an $18 parking fee. Nothing was mentioned at check-in about any fees for parking. They asked for our vehicle information and a credit card for incidentals. Didn’t feel we should have to pay for parking when paying for the room.

Love the ease of check in and check out. Rooms are huge and clean!

Room coffee supplies were old and cheap. Room renovations looked like a prison cell. No art or style. Carpets squares looked dirty.

Great bed, super comfortable 😴 😌. Front desk staff very friendly and professional.

Everything was super

Comfy bed

The room was clean, the receptionist that checked us in were great

Everything was great!

Clean rooms, okay breakfast, friendly staff

Clean suite, good breakfast.

Also, I was in room 421 and told I was in the renovated wing…while the hallways looked fresh and bright, the actual rooms were pretty dated looking with cheap and sparse furnishings. I would have expected a better quality renovation and can only imagine how bad the non renovated rooms must look.

Newly remodeled. Very clean. Great staff!

It was good. Surprised we had to pay for parking. This was a new charge

😉👏👏👏👏👏🌟🌟🌟🌟🌟

My wife was in three thirty nine.That's the room we had, and alex gave that room to another couple, and my wife was in the room, and people were coming to the room while my wife was laying on the bed. It looks like the room was remodeled, but the wallpaper in the bathroom was coming off. The tiles were not straight and the grout was missing. The shower had no pressure. The sink had no pressure. The rest of the room was good love.The air conditioning, the way the bedroom was set up with the king bed.It was very nice.. The $100 incidental fee is ridiculous. I still don't even have the money back in my account yet. That's totally unfair....

The most expensive parking fees that I paid in my life.

Yes

I only rated you this low because of your on-going renovations and associated impacts. Im sure i would rate you better after completion of reno's. 😉😊

Great and nice service but it's under renovations.

We enjoyed the clean room and love the built in shower toiletries.

Nice and clean. Area feels safe. Great dining options.

Breakfast was terrible. Most things were empty, including coffee, pancake batter and eggs.

Front desk service was terrific! Check in seemless.

Clean, quietly

Was great

Overall my experience was excellent! Check in was fast and easy, room was clean and housekeeping was done daily. Breakfast was fresh with many options and check out was simple.

Nice room

Food was good staff was friendly and helpful room was comfortable

Alll good

We had a great stay at this property!

I had a severe medical episode (stroke,blood clot) which enabled me to fly. I am thoroughly disgustd in Hampton for not refunding my stay. Its not like it was the day I was to travel. It was 5 days prior to my stay. The utility comapny I work for using Hamptons alot. I will not be using them for business travel moving forward. Expedia said you wouldnt even return their phone calls??

We have always stayed at this hotel when in Glendale. The breakfast is good. Rooms are very clean. Staff is friendly and helpful

I understand it was under construction but trash and debris from workers made the place look dirty. Rooms were good but surrounding the property was a little rough.

Our stay is always nice. The staff is super friendly and always willing to help make the stay nice. I appreciate I feel safe and it's walkable distance to the stadium and Westgate entertainment. If anything, the carpet needed vacuumed but overall the hotel was clean.

The only perk was proximity too stadium which was why we booked. Price was astronomical and room was dirty and falling apart.

Convenient location, walking distance from dining locations and Tanger Outlets, walking distance from the Cardinals Stadium, breakfast and coffee was awesome, check-in was a breeze.

Breakfast was great & staff was friendly!

Friendly staff, clean property and the pool was great!

Construction workers at 6 am working pounding and banging in everything - pool was being worked on by workers first two days of our stay - staff didn’t seem to care about our concerns

2. Dirty and rundown establishments. 3. Pool water was mirky and no lights. 4. Ceiling had holes. 5. Charged $18 for handicap parking. 6. Shower curtain was super short causing water to run down the floor. 7. Carpet was dirty. 8. Tools and materials exposed for clients view on 2nd floor. Ladder and cement bags. 9. I’ve visited this property 4 times. This time I was Not happy with this property. Will not return.

Great service

The staff was incredibly friendly and the location is super convenient. The hotel seems to have taken some abuse, but it is clean and comfortable. I would recommend staying here!

It was Charlie Kirk's Memorial and it was hard to get to the hotel afterwards and so they upgraded us to a beautiful Suite when we finally arrived and their service was beyond spectacular and I highly recommend anyone going and staying there and it's worth every penny

Close to bars and restaurants.

When I returned to my hotel room in the evening, I found traces of wastewater backflow in the sink. Although the maintenance team responded promptly, the cleaning was not thorough.

Nice and clean hotel with easy access to nearby Stadium,stores and restaurants

Great service, clean room.

Did a great job always made sure we had everything we needed

The staff were GREAT!

Everything was great but the pool was a little dirty.

Showers are terrible. Water pressure was terrible. Hot water was terrible.

Always enjoy our stay there. Very friendly and welcoming staff. Thank you all!

Very nice Hampton Inn, will stay here again!

Friendly and clean.

Michael at check in was very accommodating and helpful!

I loved this property. Everyone was so nice and helpful. It was a great stay.

Great stay. Close to many restaurants and stores

Our issue was really only with the cleanliness of the room. There was a red jelly bean on the floor of the room when we checked in and the kitchenette there was a twice wrapper in the cupboard. The refrigerator was especially gross, there was spots under the door of the fridge. I let the number that text me about my stay know about the issue, just expecting them to give the room a deep clean, but the response was kind of dismissive. Raeven decided my complaint was just a "discrepancy" "Great to hear, we take great pride in our overall service and cleanliness. However, I will inform management in reference to the discrepancy for the room you stayed in" Other small complaints that I don't usually dock the hotel for, especially at this price point, but is worth noting: -The water pressure was weak -The water didn't get that hot -The toilet didnt flush right -The beds were hard -The room never could get cool enough

The complimentary breakfast was fantastic and it's very close to the WESTGATE Entertainment District!!!

$18 a night for parking in an unsecured parking lot

The location is great. The front desk has had it with guests at 3:00 check in. Busy weekend I get it. Guy helping with luggage was awesome!! The cleaning staff were awesome, very kind and friendly!

Stayed on the 3rd floor. And we could hear every footstep of the people above us. Very loud hotel.

Beautiful room. Very clean. Nice and close to all areas of Westgate. We would stay here again, and recommend to others visiting

Central to dining, shopping, entertainment. Great environment.

Great stay. Loved the Poole and spacious room. The only issues were the pullout bed mattress was very lumpy and some of the linen had stains on it.

We did not stay. Tried to cancel our stay more than 24 hours prior and they refused . We could not stay as we are caregivers for our parents that both have dementia and our fill in caregiver cancelled so we could not go and they refused to refund our money

Nice staff and property!

Nice property and staff.

I stayed here with small children. The breakfast was tasty and they changed it up on both days we were there. The pool was perfect for the hot weather, towels outside so you don’t have to bring any down from your room. The room was spacious and bed was comfortable

Beautiful stay, nice fresh room, breakfast was also great. My downside pool was warm wasnt as clean as i would except other then that overall great.

The furniture in the room was worn and dingy.

On the first night One of the lobby works was really rude. She was very rude in her comments when someone was buying something and when asked a question she was not helpful at all and gave attitude.

Great all around

From checking in to checking out everything was soo easy and fast. No hassle and worry free. As well as the communication as soon as we got into our room, they followed up to make sure everything was up to our needs and definitely fulfilled them. Hats off to Gisel for the communication and fast response to my questions. Definitely recommend and will stay again in the future

Nice

We only stayed here because we were going to a concert at State Farm stadium. I would recommend if you’re coming for an event there. The staff was friendly and it was quiet even though it’s in a busy area.

Nice room, just basic, clean. Staff was good except the breakfast attendant who made me feel it was my fault the waffle iron wasnt on and things werent set up right. Noisey hotel. Lots of kids at the pool. But hey its in a busy area.

Great service

Great spot

The front desk was so helpful even when the ac went out at 2 am!

Excellent hotel! Best customer service!

The thermostat on the wall was a ruse, so slept the first night thinking the air did not work well. Adjusted it the next day on the unit and slept in confort on night 2. Overall a positive stay and will consider staying here again when in the area.

Liked the location. Rooms were spacious and clean. Didn't like paying for parking, and pillows were not comfortable.

Overall great experience no issues whatsoever!! Perfect wknd getaway

great except the carpet in the room was extremly dirty!

Very pleasant stay! The staff was very accommodating and the room was very clean. Breakfast was delicious as well! Overall a great experience!

Overall it was a pleasant stay. Staff was nice and helpful.

All the staff here are extremely nice and friendly people. I’d definitely stay here again!

Great place and staff

Good

stayed in a clean room and breadfast was great. Staff treated us great with good customer services. Tha k you again

Very clean property. Close to mall and stadium.

Great staff and rooms were nice and clean.

Beds where really uncomfortable

Staff was

We love the hotel it’s clean and in a good location

Staff was very friendly! Pool was wonderful but after 3/4pm there isn’t any sun. Hot tub was broken but it’s too hot for it anyways. Room 432 A/C wasn’t working properly but the from office gave us another room. She was SO nice and understanding about it. Breakfast was very good and fresh. So close to everything!

It was for work. The room was great the only thing that wasn’t good was I think there was an event going on because I kept on hearing doors slam for a long time

A nice stay, clean room, friendly staff, breakfast was ready when started, no complaints.

Easy going front end staff

The hotel room was spacious, clean, and lovely. The staff was kind and helpful, and the breakfast was yummy. Location was perfect.

So convenient to shopping, eating and stadium

Staff was friendly, rooms were clean. Pool area needs attention! Pool furniture not in great shape, could use more chaise loungers and definitely umbrellas!

Easy check in and check out. The pool was smaller than expected but still great (they could just use a few more loungers around the pool as there were only 4 during our stay). Room was clean, tons of things to do, restaurants and shopping within walking distance. AC was working very well which we appreciated.

Property is nice check was horrible. I had called for an early check-in. They said yes I arrived at 1:30. We didn’t get our room still past 330 and had a concert to go to. They were so disorganized.

Parking is horrible and costs $35/night, friendly and polite staff, and the pillows are awful. So flat and have no support. The room was not horribly dirty, but could’ve been more clean.

Our family of 4 enjoyed our stay. We had fun in the pool, the only set back is maybe having it open until 10pm. The breakfast buffet was good but not many options for breakfast buffet-was looking forward to bacon but only sausage provided. Also, the hygiene products that was provided smelled amazing!

It is an older hotel and seems worn out. I understand they will be remodeling it later this year. The rooms and hallways smelled like carpet shampoo. The TV in our room did not work well and required maintenance. Some of the furniture was chipped, and the plumbing fixtures were very outdated. The stay itself was comfortable, and the staff was friendly and accommodating.

Loved how everything was in walking distance:))

We had a wonderful time the hotel was a fantastic place to stay. The staff was very helpful and accommodating with any questions or help we needed. We will definitely stay here again when we come to Glendale.

Everything was great

Great breakfast and wonderful staff.

Great location, clean and great breakfast. All employees were so helpful

Walking distance from shopping outlets

3 bed suite was just 2 beds and a fold out couch, not what was expected. Breakfast was worse than most hotels offer.

Staffs are very kind. The smell of cleaning detergent was a little strong.

The convenience of that alone made this hotel wonderful, however, the staff were also amazing, and I really liked the free breakfast and laundry facilities. The front desk did say they will be undergoing a major renovation in the near future, which will really make a huge difference, but all that said, I would definitely recommend & would stay here again.

Our stay was awesome. Staff was friendly and helpful. The room was huge and great cost for what we paid for, especially close to Westgate. We were their for graduation and location was very convenient.

From checking in to checking out my stay was wonderful! Great customer service, the location was very convenient to restaurants, entertainment, and shopping! Definitely will be booking my stay again with them!

Easy check in. Enjoyed the pool and hot tub. Room was clean and comfortable.

I didn’t like the fact that I had to pay for parking!!!

Nice hotel. Friendly staff. Great location.

Service was great and the location was a plus

Bathroom needs to be deep cleaned, everything else was great

Had a good night sleep. Bathroom door didn’t lock and tile in front of toilet was wobbly other than that it was a good stay.

The app said parking was free, but when we checked in the receptionist told us we had to pay for parking.

The staff was amazing and the hotel was so clean and in an amazing area of glendale. would totally recommend.

Nice

Great location with lots of dining options. Clean rooms and good breakfast.

The property was maintained. They are going to undergo a major renovation. So its understandable why the rooms were so empty BUT had clean comfortable beds, good working shower, tv plus air. Not much to worry on your stay. Staff was topnoch!

amazing stay!! check in/out was super easy

Loved the place the amenities the service everything

Raven at the guest service gave me my room key but I had to ask how to get to my room and hours for pool and breakfast as she didn’t tell me any of that. I felt she was in a hurry to get rid of me. And disappointed I didn’t come in with the rental cars plate number. The rooms were clean and comfortable. Breakfast was good. The hot tube was not a hot but rather a cold whirlpool tub. The phone in the room wasn’t actually pulled and and there was no way to plug it into the way which was a bit concerning. The front desk didn’t seem bothered by this.

I liked the easy access to the variety of stores around the area. The staff was very friendly. I enjoyed the quiet and comfortable atmosphere of the property.

Everything perfect!!

Breakfast