Best Western Plus Georgetown Inn & Suites
About Best Western Plus Georgetown Inn & Suites
Free Wi-Fi and a complimentary full breakfast are featured at this Georgetown hotel. Southwestern University is 5 minutes' drive away. A flat-screen cable TV is included in each room at Best Western Plus Georgetown Inn and Suites. Complete with a microwave, there are also a refrigerator and a coffee machine. You can enjoy a refreshing swim in the outdoor pool after exercising in the fitness center. A 24-hour business center is also available at Best Western Plus Georgetown Inn and Suites. The Round Rock Outlet shops are 10 minutes' drive from the hotel. Georgetown Winery is 0.6 mile.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Multilingual staff
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel receives mixed reviews with guests appreciating the cleanliness, comfortable beds, and friendly staff. However, there are frequent complaints about the breakfast, thin walls, and air conditioning issues.
- Cleanliness
- Comfortable beds
- Poor breakfast
- Thin walls and noise issues
- 4.5/5
Superb
- 3/5
Our room was recently renovated- looked like it was done by a handyman- not professionally painted - restroom was done by amateur- staff had to be ordered to help us with the luggage cart - he was standing there watching a lady struggling with the cart - tried to talk with the facility to inquire as to traffic issues with the streets or if the facility was under repair or renovation, could not get the foreign call center to provide the phone number to the facility we would be staying at - overall very frustrating trying to get basic information
- 4/5
Very good
- 5/5
Very clean ! and comfortable . Bed was comfortable , and breakfast was a plus.
- 5/5
The entire staff was friendly from the time we checked in till the time we checked out. Coffee and water was available all day which was nice. The morning breakfast had a big variety. Coffee, juice, milk and water were offered. Breakfast included cereal, bagels, muffins and yogurt with all the fixings. As well as, eggs, sausage, potatoes, biscuits and gravy. It seems like the bacon and ham was only offered on Saturday. However, making your own waffle was a plus! The hotel also has an indoor gym and an outdoor pool but we didn't have time to use it. The rooms were very clean and the hotel was moderately quiet. The hotel is at a great location off I-35 and close to downtown. We exceptionally enjoyed our stay., biscuits and gravy. It seems like the bacon and ham was only offered on Saturday. However, making your own waffle was a plus! The hotel also has an indoor gym and an outdoor pool but we didn't have time to use it. The rooms were very clean and the hotel was moderately quiet. The hotel is at a great location off I-35 and close to downtown. We exceptionally enjoyed our stay.
- 3/5
This hotel has a good location in Georgetown. This older property was clean and the staff helpful. This property is pet friendly; We don’t have pets. The air conditioning system could use an update.
- 5/5
Exceptional
- 5/5
Exceptional
- 5/5
Breakfast left much to be desired. Pretty much same offering every morning.
- 5/5
Neveah was very friendly and accomodating
- 5/5
Exceptional
- 4.5/5
The breakfast was better than what I get from other hotels. The elevator was rather old. The call button did not stay on (although the elevator has been called), prompting repeated presses which were not necessary.
- 4.5/5
The breakfast was better than what I get from other hotels. The elevator was rather old. The call button did not stay on (although the elevator has been called), prompting repeated presses which were not necessary.
- 4.5/5
Superb
- 5/5
Nothing
- 5/5
Everything was exceptional Nothing
- 5/5
Nice location, clean rooms, easy check in, breakfast was perfect. Within walking distance to a nice little walkway down to the river
- 5/5
I do not eat the breakfast most of the time. It depends on my schedule.
- 5/5
I do not eat the breakfast most of the time. It depends on my schedule.
- 5/5
Very satisfying....good choices
- 5/5
Very satisfying....good choices
- 5/5
The elevator was right next to our room. While we could hear it it wasn’t overwhelming until the morning and then it was kind of loud.
- 5/5
Easy access, close to where we were going
- 5/5
Easy access, close to where we were going
- 2/5
I wish I would’ve booked a hotel further away that was better. Absolutely not worth the astounding price I paid of $331 per night bc of a concert in town - which I wasn’t attending. The AC had bugs crawling in it and I came home with bug bites in my legs. The room was damp and smelled and we couldn’t breathe at night because of the stale air. I would neee stay here again. The staff was beyond rude and not helpful. And I don’t write bad reviews. I’ve never given a 2 star review for anything ever.
- 4.5/5
Distance from venue Price
- 4.5/5
Distance to venue Price
- 1.5/5
Convenient highway It was run down. Smelled musty. The shampoo dispenser was empty. The carped was faded. The air conditioning interface didn’t work
- 4.5/5
Distance from venue Price
- 4.5/5
Distance to venue Price
- 1.5/5
Convenient highway It was run down. Smelled musty. The shampoo dispenser was empty. The carped was faded. The air conditioning interface didn’t work
- 3.5/5
Close to Highway Water was turned off.
- 3.5/5
Close to Highway Water was turned off.
- 5/5
All of the staff was very friendly. Rooms were kept up well. Nice and clean!
- 5/5
Nice hotel with comfortable rooms. Id stay here again.
- 5/5
All was good
- 3.5/5
AC didnt cool the room much,. Breakfast was ok I guess. Juice machine was not working right so either you got water, or a little juice mixed with water.
- 5/5
The staff was EXCELLENT! So nice and accommodating, called to see if we needed anything. We were there for an early morning event so they had breakfast ready early for our group. Would recommend to friends and would stay there again.
- 5/5
The hotel was very clean and staff was fabulous! Checking in was very smoth and the breakfast was nice! Even walkable to the square!
- 5/5
Nothing
- 4/5
Hotel had everything that I needed including breakfast.
- 5/5
N/A
- 5/5
Highly recommend
- 5/5
The room was clean and the staff was very friendly.
- 5/5
Great stay
- 5/5
Comfortable beds and walking distance to downtown Georgetown
- 3/5
The room itself was not bad, except for the large cockroach, the Shower water pressure was low and the breakfast was disappointing. The location is great, close to Highway and Close to the Square in Georgetown. The room itself was quiet and clean.
- 5/5
Everything was spic and span! It is close to the freeway. So far, nothing.
- 3/5
Room was clean and what we expected. Don't allow people to sit out front and smoke marijuana. It is not legal in Texas.
- 3/5
Room was clean and what we expected. Don't allow people to sit out front and smoke marijuana. It is not legal in Texas.
- 5/5
Great breakfast
- 3.5/5
The person that helped me was rude
- 4/5
Clean and quiet
- 4/5
Clean and quiet
- 0.5/5
it was ok but not run like a Best Western at all Reception staff (Nihall) was SO RUDE and horribly unprofessional. Doesn’t seem to have any concern at all with American customer service culture. Acts like he is being paid to just sit there and do nothing. Doesn’t understand he works in customer service. Had to call BW customer service to get help for them to remind him to do his job. 1/10, horrible.
- 4/5
Most everything was great. There was one very important problem. The mattress in room 225 was clearly worn out. Replacement is the only fix.
- 4/5
Most everything was great. There was one very important problem. The mattress in room 225 was clearly worn out. Replacement is the only fix.
- 5/5
Very clean, updated, staff was good, breakfast was great and smelled wonderful. The whole place smelled wonderful. We will be back. I only have one thing and that is it needed to be painted in a few spots. Like around doors. The elevator door and the breakfast area door. But that was a very small thing. Everything else was great.
- 5/5
The manager of hotel was particularly helpful and accomodating. .
- 5/5
The manager of hotel was particularly helpful and accomodating. .
- 5/5
Room was clean and comfortable.
- 5/5
Room was clean and comfortable.
- 5/5
Elevator is iffy-- sometimes we took the stairs.
- 5/5
Front desk was extremely helpful!
- 5/5
Front desk was extremely helpful!
- 5/5
Clean room, friendly staff
- 5/5
Clean room, friendly staff
- 2/5
There were bedbugs. We could barely sleep from being bitten all night. Took some cheerios cereal in a cup with us for the ride and it had larvae in it.
- 4.5/5
The room was clean and comfortable.
- 5/5
The staff were wonderful, they just went above and beyond to make sure we had everything we needed and wanted. The location was perfect, close to the highway but tucked away enough to not hear a lot of noise. The location felt safe, I was not worried walking outside at night or concerned about my vehicle being broken into. The river was just across the street, with a beautiful walking path and gorgeous views. Breakfast was great, they have the coffee ready for the very early risers… they even arranged for us to use the indoor pool at their other property around the corner. The water pressure In the shower was amazing, I would 1000% stay again. N/A
- 5/5
The cleanness and the room In good condition N/A
- 5/5
clean
- 5/5
Quiet
- 5/5
Quiet
- 5/5
Property is in a great location in Georgetown. It was clean and quiet at night.
- 5/5
Great staff
- 5/5
Great staff
- 4/5
The bed was a lil to hard but for a one night stay it was fine
- 4/5
It was good, room a little bit smaller than expected.
- 4/5
It was good, room a little bit smaller than expected.
- 1/5
Got another room that was not as bad, but very doggish. Both rooms windows were bolted shut, so we couldn't get ANY fresh air. My wife actually ended up having a horrible breathing attack and had to go to the hospital and we couldn't use the second day we'd reserved. I was able to leave the hospital once my wife was stable, went to check out early and get our things. I told desk what had happened and we needed to check out early, and they said "Sorry your wife got sick, but Expedia says no refunds." So the terrible rooms may have caused or contributed to my wife's breathing attack, and they tell us to suck it? Gee, thanks a lot. Screw this place, avoid it at all costs. It's clear it's fallen way, way down and smells like dog rescue that rarely gets cleaned.
- 1/5
Got another room that was not as bad, but very doggish. Both rooms windows were bolted shut, so we couldn't get ANY fresh air. My wife actually ended up having a horrible breathing attack and had to go to the hospital and we couldn't use the second day we'd reserved. I was able to leave the hospital once my wife was stable, went to check out early and get our things. I told desk what had happened and we needed to check out early, and they said "Sorry your wife got sick, but Expedia says no refunds." So the terrible rooms may have caused or contributed to my wife's breathing attack, and they tell us to suck it? Gee, thanks a lot. Screw this place, avoid it at all costs. It's clear it's fallen way, way down and smells like dog rescue that rarely gets cleaned.
- 4/5
Nice room, clean and comfortable. Staff was nice. Breakfast prerry good.
- 4/5
Nice room, clean and comfortable. Staff was nice. Breakfast prerry good.
- 5/5
Breakfast very fresh and lots of choice
- 5/5
Breakfast very fresh and lots of choice
- 4/5
Clean room, comfortable bed, good location
- 4/5
Clean room, comfortable bed, good location
- 5/5
yes
- 5/5
yes
- 5/5
Big clean room & comfy bed.
- 5/5
Big clean room & comfy bed.
- 4/5
Good hotel, nice amenities and clean. I would stay again!
- 4/5
Good hotel, nice amenities and clean. I would stay again!
- 4/5
Friendly staff and clean rooms
- 4/5
Friendly staff and clean rooms
- 5/5
Staff was friendly - hotel was clean
- 5/5
Staff was friendly - hotel was clean
- 5/5
Everything was very good
- 5/5
Everything was very good
- 5/5
Very clean room, staff very friendly and
- 5/5
Very clean room, staff very friendly and
- 4/5
The room was pretty normal by all accounts since it was a smaller hotel. I enjoyed the stay. The only downside was that there seemed to be no housekeeping done while I was there overnight (2 night stay), which is typically not the case.
- 4/5
The room was pretty normal by all accounts since it was a smaller hotel. I enjoyed the stay. The only downside was that there seemed to be no housekeeping done while I was there overnight (2 night stay), which is typically not the case.
- 5/5
Room was very clean. Staff was very friendly. Pet friendly stay.
- 5/5
Room was very clean. Staff was very friendly. Pet friendly stay.
- 5/5
Clean room daily
- 5/5
Clean room daily
- 5/5
Great
- 5/5
Great
- 3/5
We used to stay here when our daughter was in college there 2013 to 2017. So, this was our first time back since then. It appears that is has not been kept up or updated since then. It was a little disappointing.
- 3/5
We used to stay here when our daughter was in college there 2013 to 2017. So, this was our first time back since then. It appears that is has not been kept up or updated since then. It was a little disappointing.
- 5/5
We love walking downtown for dinner and drinks. This is a great place to stay for a single night or more if you're trying to enjoy Georgetown and the surrounding area.
- 5/5
We love walking downtown for dinner and drinks. This is a great place to stay for a single night or more if you're trying to enjoy Georgetown and the surrounding area.
- 4/5
It was very clean. Staff was very nice. Beds and pillows are comfortable. For the $$ it was a great deal! The ONLY thing that was subpar was the breakfast. Biscuits look good but no taste. Scrambled eggs weren't good. But cleanliness and comfort are most important to me
- 4/5
It was very clean. Staff was very nice. Beds and pillows are comfortable. For the $$ it was a great deal! The ONLY thing that was subpar was the breakfast. Biscuits look good but no taste. Scrambled eggs weren't good. But cleanliness and comfort are most important to me
- 3/5
The room was a standard hotel room (nothing outstanding). The room had a musky smell which required a trip to get a room freshener. The bed was comfortable but the bathroom was small.
- 3/5
The room was a standard hotel room (nothing outstanding). The room had a musky smell which required a trip to get a room freshener. The bed was comfortable but the bathroom was small.
- 5/5
Clean and comfortable
- 5/5
Clean and comfortable
- 5/5
Clean and safe
- 5/5
Clean and safe
- 5/5
Great service and excellent quality
- 5/5
Great service and excellent quality
- 5/5
Everything was very nice
- 5/5
Everything was very nice
- 3/5
Also was unaware the left fee was per night so that was a surprise as well
- 3/5
Also was unaware the left fee was per night so that was a surprise as well
- 1/5
The front desk person was very rude. The hotel was terrible.
- 1/5
The front desk person was very rude. The hotel was terrible.
- 5/5
Late check in with no problem
- 5/5
Late check in with no problem
- 5/5
Close to downtown restaurants and shopping
- 5/5
Close to downtown restaurants and shopping
- 4/5
The staff was excellent. The only problem was the elevator wasn't working, and I'm a 73 year old woman who had to get her belongings to the second floor and then back down. It was a bit difficult!
- 4/5
The staff was excellent. The only problem was the elevator wasn't working, and I'm a 73 year old woman who had to get her belongings to the second floor and then back down. It was a bit difficult!
- 5/5
The location is great if you like the river and don't mind walking to downtown
- 5/5
The location is great if you like the river and don't mind walking to downtown
- 5/5
Nice place to stay. Comfy beds and clean room. I will stay here again.
- 5/5
Nice place to stay. Comfy beds and clean room. I will stay here again.
- 5/5
Conveniently located for softball tournament. Clean and quiet.
- 5/5
Conveniently located for softball tournament. Clean and quiet.
- 4/5
It was clean, updated and appreciated the coffee pot. Beds were good, but the A/C unit was not working properly.
- 4/5
It was clean, updated and appreciated the coffee pot. Beds were good, but the A/C unit was not working properly.
- 4/5
Staff was pleasant and helpful. Breakfast was just ok. Foods were cold. Room was clean and bed was comfortable. Pillows were hard as rocks.
- 4/5
Staff was pleasant and helpful. Breakfast was just ok. Foods were cold. Room was clean and bed was comfortable. Pillows were hard as rocks.
- 5/5
Our room was a good size, clean, decorated nicely and the staff was courteous, helpful and friendly m.
- 5/5
Our room was a good size, clean, decorated nicely and the staff was courteous, helpful and friendly m.
- 5/5
We had a nice room and it was a convenient location for what we were in town fir
- 5/5
We had a nice room and it was a convenient location for what we were in town fir
- 5/5
I like that it´s a couple of blocks away from the freeway
- 5/5
I like that it´s a couple of blocks away from the freeway
- 2/5
The bed squeaked. The hotel doors slam shut very loudly and the neighbors allowed doors to slam every single time. Night time was very loud.
- 2/5
The bed squeaked. The hotel doors slam shut very loudly and the neighbors allowed doors to slam every single time. Night time was very loud.
- 5/5
- 5/5
- 5/5
Georgetown is my favorite city in Texas and this hotel is my favorite to stay at when in town. It is within walking distance to the downtown square and right next to the Blue Hole Park.
- 5/5
Georgetown is my favorite city in Texas and this hotel is my favorite to stay at when in town. It is within walking distance to the downtown square and right next to the Blue Hole Park.
- 5/5
This is probably one of the best places I’ve ever stayed at 👏.
- 5/5
This is probably one of the best places I’ve ever stayed at 👏.
- 4/5
Nice
- 4/5
Nice
- 5/5
The best suite forbthebprice. Never have instsyed in a better room. If available i will always ask for 428. Clean, spacious, full kitchen. It was perfect
- 5/5
The best suite forbthebprice. Never have instsyed in a better room. If available i will always ask for 428. Clean, spacious, full kitchen. It was perfect
- 5/5
We like everything about this place 1/2 block off of the highway was quiet, good breakfast, very clean and friendly staff. We stay in many hotels and we will definitely stay here again.
- 5/5
We like everything about this place 1/2 block off of the highway was quiet, good breakfast, very clean and friendly staff. We stay in many hotels and we will definitely stay here again.
- 4/5
The staff where great. The only thing is the AC issue. It gets reallt hot in the rooms. We had three different rooms and all three the AC didnt blow enough cold air. Either than that the hotel is great for the price.
- 4/5
The staff where great. The only thing is the AC issue. It gets reallt hot in the rooms. We had three different rooms and all three the AC didnt blow enough cold air. Either than that the hotel is great for the price.
- 4/5
It was very noisey until about 7 or 8pm,but they stay was good.
- 4/5
It was very noisey until about 7 or 8pm,but they stay was good.
- 5/5
Reasonable price. Breakfast was good.
- 5/5
Reasonable price. Breakfast was good.
- 5/5
- 5/5
- 3/5
Our room smelled musty the whole stay, air-conditioning leaked water onto the carpet adding to the smell. Shower had very low flow. If you turned it to a moderate temperature then the pressure was even lower.
- 3/5
Our room smelled musty the whole stay, air-conditioning leaked water onto the carpet adding to the smell. Shower had very low flow. If you turned it to a moderate temperature then the pressure was even lower.
- 4/5
Overall great experience for our overnight stay. It seemed like an older property, but it was well maintained. The breakfast options were great, even offering actual whole eggs versus liquid scrambled eggs. I just wish the pre-made eggs, sausage, and biscuits were hotter. We would stay here again.
- 4/5
Overall great experience for our overnight stay. It seemed like an older property, but it was well maintained. The breakfast options were great, even offering actual whole eggs versus liquid scrambled eggs. I just wish the pre-made eggs, sausage, and biscuits were hotter. We would stay here again.
- 4/5
The manager was cool with me and the staff were helpful..
- 4/5
The manager was cool with me and the staff were helpful..
- 5/5
Good hotel, clean, modern, great breakfast. However, the acoustics in the room were terrible. We could hear normal conversations in the room next to us and snoring in the room on the other side of us.
- 5/5
Good hotel, clean, modern, great breakfast. However, the acoustics in the room were terrible. We could hear normal conversations in the room next to us and snoring in the room on the other side of us.
- 4/5
Just OK
- 4/5
Just OK
- 2/5
Old and outdated. Check in was poor. Booked 2 rooms and they only showed one. Didn’t work with us
- 2/5
Old and outdated. Check in was poor. Booked 2 rooms and they only showed one. Didn’t work with us
- 5/5
Everyone was friendly. Elevator had me worried.
- 5/5
Everyone was friendly. Elevator had me worried.
- 5/5
This Best Western Plus is conveniently located close to Historic Georgetown. Hotel was in a safe area and was very clean.
- 5/5
This Best Western Plus is conveniently located close to Historic Georgetown. Hotel was in a safe area and was very clean.
- 5/5
Check in was great but.. seared co broach in the bathtub and used soap bar on shower shelf. Towels were thick but stiff and almost crunchy. Breakfast had lots of fresh fruit which is a plus for us. Quiet area
- 5/5
Check in was great but.. seared co broach in the bathtub and used soap bar on shower shelf. Towels were thick but stiff and almost crunchy. Breakfast had lots of fresh fruit which is a plus for us. Quiet area
- 4/5
A nice little hotel.
- 4/5
A nice little hotel.
- 2/5
Checked in and was given a first floor room, I never stay on first floor, asked to move nothing available. Went to room rested for awhile went to dinner came back around 7:30, one one side is exercise room on other side was a man and lady that were irate at something, the walls were paper thin, when I had enough went to front desk and asked to be moved. Clerk called manager and we were moved to the other hall still on first floor. Beside elevator. All night I thought a baby was crying, the elevator. Man upstairs stomped around until late. Over 200. Charge for rooms with noise , never again
- 2/5
Checked in and was given a first floor room, I never stay on first floor, asked to move nothing available. Went to room rested for awhile went to dinner came back around 7:30, one one side is exercise room on other side was a man and lady that were irate at something, the walls were paper thin, when I had enough went to front desk and asked to be moved. Clerk called manager and we were moved to the other hall still on first floor. Beside elevator. All night I thought a baby was crying, the elevator. Man upstairs stomped around until late. Over 200. Charge for rooms with noise , never again
- 1/5
The temperature control system did not work. I wanted to run the heat and the unit only blew in cool air. I had it set for 75 for over 3 hours and the room was cool. The air from the unit was cold. The fan never turned off and was loud even though I put the fan in the “off” setting. I tried the control on the wall and same thing, only cold air. I got the device to stop by pushing the reset button on the plug. The fridge ran loud as well so I pulled its plug. The first room we had was directly across from the elevator. At night time the elevator would open and close every five minutes and was squeaky every time it opened and closed. They did allow to move me and my family to a different room the next morning. They slipped the key under the door. The down side of the second room was that the alarm clock went off at 1 am in the morning. There was no way to tell it was off. I had to unplug the clock. I did not sleep. Breakfast was good. Service was good. Overall I would not stay there again.
- 1/5
The temperature control system did not work. I wanted to run the heat and the unit only blew in cool air. I had it set for 75 for over 3 hours and the room was cool. The air from the unit was cold. The fan never turned off and was loud even though I put the fan in the “off” setting. I tried the control on the wall and same thing, only cold air. I got the device to stop by pushing the reset button on the plug. The fridge ran loud as well so I pulled its plug. The first room we had was directly across from the elevator. At night time the elevator would open and close every five minutes and was squeaky every time it opened and closed. They did allow to move me and my family to a different room the next morning. They slipped the key under the door. The down side of the second room was that the alarm clock went off at 1 am in the morning. There was no way to tell it was off. I had to unplug the clock. I did not sleep. Breakfast was good. Service was good. Overall I would not stay there again.
- 4/5
Our Royal suite with in room Jacuzzi was great, except when the heater kicked out in the middle of the freezing night. Thankfully the heater in the living room worked and with it cranked up we were fine. Still enjoyed our stay.
- 4/5
Our Royal suite with in room Jacuzzi was great, except when the heater kicked out in the middle of the freezing night. Thankfully the heater in the living room worked and with it cranked up we were fine. Still enjoyed our stay.
- 5/5
The room was nice and clean, HVAC worked great, tv worked, etc. Easy check in process. Bed was a bit uncomfortable,but it's okay
- 5/5
The room was nice and clean, HVAC worked great, tv worked, etc. Easy check in process. Bed was a bit uncomfortable,but it's okay
- 5/5
A very clean and nice place to stay.
- 5/5
A very clean and nice place to stay.
- 3/5
Bed was pretty noisy and not to comfortable.
- 3/5
Bed was pretty noisy and not to comfortable.
- 3/5
Love the location of this hotel. Have stayed here several times.
- 3/5
Love the location of this hotel. Have stayed here several times.
- 5/5
Oh yeah, perhaps some grape jelly.
- 5/5
Oh yeah, perhaps some grape jelly.
- 5/5
Nice pet-friendly hotel. Better breakfast than most.
- 5/5
Nice pet-friendly hotel. Better breakfast than most.
- 2/5
After entering the room, there were chip crumbs on a chair. Everything else seemed OK. The next day we left and came back in the evening. Our room was not cleaned. I asked him why they didn’t clean it and he looks up on the computer saying we had our do not disturb sign on. We definitely did not. The breakfast was anything but good. I rarely write negative reviews, but this venue deserved it.
- 2/5
After entering the room, there were chip crumbs on a chair. Everything else seemed OK. The next day we left and came back in the evening. Our room was not cleaned. I asked him why they didn’t clean it and he looks up on the computer saying we had our do not disturb sign on. We definitely did not. The breakfast was anything but good. I rarely write negative reviews, but this venue deserved it.
- 5/5
We were visiting family, and it was so convenient to the house . It was also very close to the downtown area , that is full of unique shops and eateries.
- 5/5
We were visiting family, and it was so convenient to the house . It was also very close to the downtown area , that is full of unique shops and eateries.
- 4/5
The hotel is very close to the Georgetown market square shops and restaurants and the grounds are well maintained and not run down at all. Staff was very friendly and helpful. The reason I rated it good overall and not excellent was the king bed was very hard and uncomfortable. We like a firm bed, but this was hard.
- 4/5
The hotel is very close to the Georgetown market square shops and restaurants and the grounds are well maintained and not run down at all. Staff was very friendly and helpful. The reason I rated it good overall and not excellent was the king bed was very hard and uncomfortable. We like a firm bed, but this was hard.
- 5/5
The check in clerk kindly gave us an upgraded room based on availability. The room had a view of a green space.
- 5/5
The check in clerk kindly gave us an upgraded room based on availability. The room had a view of a green space.
- 5/5
It was very close to the event at the university
- 5/5
It was very close to the event at the university
- 4/5
The elevator is a little sketchy. The rooms need a remodel. But everything was very clean, and staff was so kind
- 4/5
The elevator is a little sketchy. The rooms need a remodel. But everything was very clean, and staff was so kind
- 5/5
The facility was clean, quiet and convenient to a function we were attending. The beds were very comfortable and we had adequate pillows. The staff was very efficient and respectful.
- 5/5
The facility was clean, quiet and convenient to a function we were attending. The beds were very comfortable and we had adequate pillows. The staff was very efficient and respectful.
- 5/5
Great place to stay when Austin is busy. Good breakfast. Clean rooms. Bed could use a “topper” for comfort. Good staff. Easy access to restaurants and highway.
- 5/5
Great place to stay when Austin is busy. Good breakfast. Clean rooms. Bed could use a “topper” for comfort. Good staff. Easy access to restaurants and highway.
- 5/5
Very clean
- 5/5
Very clean
- 4/5
I recommend start breakfast at 6:00 as others hotels. I could not eat my breakfast any day (2) because the breakfast time started at 7:am
- 1/5
We went out and returned around 7:30 pm. The same young man stated that our original room was ready. My wife went back to the third floor as the man evidently needed the room were had unpacked in. She reported the room still smelled as a strong disinfectant had been used. We really didn’t want to pack up and move. We finally stated we weren’t moving. We were not compensated for the room rate difference. Also, we never understood why we needed to move. I have stayed at this hotel many times but I doubt I will ever book there again. I was glad we only had one nights stay. DO NOT BOOK HERE.
- 5/5
The room was clean and spacious and the front desk personnel were very helpful.
- 5/5
Clean, convenient, great front desk and housekeeping staff. Nice breakfast too!
- 5/5
Room was nice and clean. People at front desk where friendly.
- 5/5
Nice place within walking distance to the park or a quick drive to historic downtown.
- 4/5
Close to Georgetown Blue hole. Love it
- 5/5
Great room, lots of space, jet tub. Huge 4 poster bed.👍
- 5/5
Nice
- 1/5
After check in we went to our room. We opened the door to a wave of air. We went to the air conditioning unit and the thermostat said 72. However it felt a lot hotter than 72. We turned the air on to start cooling the room. After an hour it was still very hot. We called the front desk and they came up to look at the unit. They did something to try to reset the unit and told us it should start cooling off soon. About 30 min later we went to dinner. Came back to the room it was still super hot. Called the front desk and told them our room was still hot. They gave us a different room across the hall. We went to the new room opened the door to the exact same situation a wave of hot air. We ended up leaving and going to a different hotel in town. When we got to our room in the new hotel we walked in to cool room. The thermostat said it was 72 which was comfortable. I believe the hotel rooms at the Best Western had to be close to 80 degrees. Will never go back to that hotel again. Would not recommend at all!
- 5/5
Great hotel. Clean. Convenient. Lots of restaurants nearby.
- 3/5
It was ok.
- 5/5
room was spotless w lovely bedding and towels. comfortable, roomy, lots of lighting! Complimentary breakfast was great. Second time staying there and would stay again
- 5/5
Pleasant, friendly !
- 5/5
Everyone at the front desk were so friendly and helpful. And, our room was great. They accommodated us with a first floor room from our special request per my husband’s post-stroke disability. We will definitely put this Best Western on our list and future radar. Thank you.
- 5/5
Nice stay, clean rooms.
- 5/5
I absolutely love staying here.
- 3/5
Hotel was clean but needs updates. Pool was very nice.
- 5/5
Bed super comfortable, very quiet! We had the clean pool to ourselves. Breakfast buffet was great - actual temperature monitored warm items - rare to see such care.
- 5/5
Always very quiet and relaxing when I stay here. I've stayed at this facility for the past 12 years during the 4th of July.
- 5/5
I like it proximity to everything. Shopping stores and parks.
- 5/5
*
- 5/5
Great service
- 5/5
Great place to stay if you have pets!
- 5/5
Great pet friendly hotel
- 5/5
Loved being able to walk to the river from hotel. Was fun to see lots of people enjoying nature.
- 3/5
Worst “full” breakfast I ever had. Powdered scrambled eggs that were like rubber, sausage links that I don’t think were actually meat, biscuits uncooked on the inside and watered down gravy. I think at the end, they wrap it up and serve it again the next day.
- 5/5
Extremely good. Very good experience.
- 3/5
The housekeeping staff could be more proactive. The shower ran out of body soap and it was not replenished.
- 4/5
Great location and breakfast!
- 2/5
The room we stayed had a connecting door to the next room, but there was no insulation between the rooms and there was no carpet under the door. There were 3 people in the room next to us that were talking. They weren’t yelling, just talking, but it was as if they were in the room with us. The walls were super thin. So, it’s not about the people, the building has no sound insulation.
- 2/5
Shower clogged TV. Not working Breakfast quite bad cold eggs, really tight space, one couldn’t to food. Good coffee
- 4/5
The Air conditioner is not cold enough. Took overnight to cool down and it was not even hot outside.
- 5/5
Very clean and pleasant. Breakfast was good. Bed comfy. Not much of a view, but quiet away fro highway.
- 4/5
Great service, well maintained property, comfortable room, location was ideal.
- 5/5
For a slightly ages property, it was very clean.
- 5/5
.
- 5/5
Carpets were new, fresh and clean. mattresses, bedding and towels were great. Breakfast area was clean and good, thank you! You’re doing it right!
- 3/5
Surprised such high reviews. I travel and stay in many hotels and would rate this hotel more low 7's. Felt like a cheap, old, hotel. Questioned the elevator every time I got in it. Price of $95 was worth I suppose.
- 5/5
I would definitely recommend the presidential suite with the jacuzzi and the giant four-post bed.
- 5/5
The location was convenient and the service was great. Our room was comfortable and clean. Our neighbors were really noisy but it was not worth addressing.
- 5/5
Repeat visitor. Friendly staff and near where we need to be