Courtyard by Marriott Charlotte Gastonia

Very nice hotel and staff. Very comfort with our stay.

The check in prices was very slow. We were checking in late and there were another person in front of us. We waiting almost 25 minutes before we finally got our key to the room.

Great

Pool was nasty Fri. Sat. And Sunday. Finally put a sign up Sunday but kids were still using the cloudy pool. Hopefully no one got sick

The pool was reason why we picked this place and it was dirty and unclean Fri, Sat, Sun and Sun they put up a sign. I feel like we should get a refund for the reason why we picked the inside pool. My husband had a heart attack and he was supposed to try and exceriin a pool for 9 days before they go back in and put dye in. But this weekend he wasn't able to us the ammendies.

friendly, patient hospital clean none

No breakfast, which has become standard.

The staff was wonderful! The only complaints I have are that they’re is no microwave in the room and the tv could be upgraded as we had no cable and the only app that was on the tv was Prime.

The staff and hotel was great! We were there for the Rodriguez wedding in April and it was a great hotel and with an even better location!

Outside sitting area very nice

It was so quiet, the bed was comfortable, and there was HOT water. I cannot tell you how many hotels have lukewarm water, run out of hot water, or a shower with no pressure.

The staff were very friendly and helpful

The staff were very friendly and helpful

It was so quiet, the bed was comfortable, and there was HOT water. I cannot tell you how many hotels have lukewarm water, run out of hot water, or a shower with no pressure.

Very good

Exceptional

Poor

So very nice and leisure !!! The people were so very kind !!! Everything was so spotless !!! I LOVED this motel and it will be my stay of choice !!! There was nothing I didn’t like about this entire property !!!

So very nice and leisure !!! The people were so very kind !!! Everything was so spotless !!! I LOVED this motel and it will be my stay of choice !!! There was nothing I didn’t like about this entire property !!!

Exceptional

Don’t pay for the breakfast during reservation. They will still charge you!

Staff was terrific!!!! I had an issue with my bed and they moved me to another room. Property needs some updates but I believe that’s coming soon.

Exceptional

I stayed at this property, near the local hospital, for a next day med procedure. The bed was incredibly hard and uncomfortable. My wife and I awoke with little rest and terrible back aches. Hence, a tough following day. The room was old yet conveniently located. The reviews were mixed and I took the chance. Bad choice. Not again. I expected more from Marriott!

Tv didn’t work. Someone tried to break in hotel window. Coffee maker in room didn’t work. Staff at restaurant not friendly.

Nice place to stay. not too expensive and good staff. The bar tender can't make drinks well but other than that we had a great stay.

Excellent

Great property close to eateries.

They closed the hot tub.

They closed the hot tub.

Passable

The rooms were extremely nice and the staff was super friendly. Will definitely stay there again. There was some minor confusion when i first checked in as they wanted me to pay again but that was because the reservation didnt state it was a package deal on expedia.

Nice and quiet. The staff is very friendly and attentive. The pullout couch was dirty(regular aged dirt). I didn't realize it until I let some natural light in. I saw a sign that renovations are in the plans which is a good thing.

No

The pullout couch was dirty(regular aged dirt). I didn't realize it until I let some natural light in. I saw a sign that renovations are in the plans which is a good thing.

Exceptional

Good

Good

The employees are all extremely nice. The lady at the front desk named Miya is the nicest one so far. And Napoleon has also been an amazing help

The employees are all extremely nice. The lady at the front desk named Miya is the nicest one so far. And Napoleon has also been an amazing help

The front desk manager and then the nighttime bartender I actually booked this hotel enjoy family time with my three children and go swimming. The pool pool was closed all day.

The front desk manager and then the nighttime bartender I actually booked this hotel enjoy family time with my three children and go swimming. The pool pool was closed all day.

Love that they have a indoor pool but unfortunately this stay they failed to mention the pool was down for maintenance

The room was not clean. It was too expensive for the lack of cleanliness.

Great

Great

N/A

The room was plenty spacious and clean

The room was plenty spacious and clean

They want refund your deposit

Older. Sink clogged. Sink leaking from below

The staff was incredibly helpful and kind, and the room and common areas wete very clean and nice.

The staff was incredibly helpful and kind, and the room and common areas wete very clean and nice.

Location Needs updated

Nice

Nice

Clean room. Nice staff. Would definitely come back

Clean room. Nice staff. Would definitely come back

The bed was just not comfortable for us. The room was clean but definitely in need of updates.

Good

Good

Nice hotel. It was clean.

Nice hotel. It was clean.

Room was nasty bathroom nasty couch stains al over defently out dated never stay again for that price

Room was nasty bathroom nasty couch stains al over defently out dated never stay again for that price

Check in and check out was quick and easy. The refrigerator was not working in our room. The maintenance staff brought in a replacement, but he didnt seem to happy to bring it. Overall, I would stay there again if I'm in the area.

Check in and check out was quick and easy. The refrigerator was not working in our room. The maintenance staff brought in a replacement, but he didnt seem to happy to bring it. Overall, I would stay there again if I'm in the area.

? Nothing

Location Nothing

Great staff. Very accommodating.

Great staff. Very accommodating.

It was right off the interstate and had restaurant options nearby. It also had a Bistro that served food and alcoholic beverages. Yes. It did not provide a free breakfast. I missed that when booking. The Bistro was available, which at check in a $50 charge was put on the card for incidentals such as that. We prefer the typical buffet.

I was really impressed with the little cafe or restaurant they had across from the lobby inside the building the food was delicious. I don't normally eat from hotels except breakfast but their chicken and bacon quesadilla was on point and their chicken craser salad was really really good for a ceaser salad . They have other options like chicken wings and sanwitches etc I would recommend people to try it out. There was no fridge in the room and had to go to second floor to get to nearest ice vendor. Jacuzzi rooms were great it was decent size tub and was relaxing .

Rooms are nice but definitely the bathrooms need some updating.

Rooms are nice but definitely the bathrooms need some updating.

Came down for a friends wedding!!! Didn’t have breakfast at the hotel but everything was amazing and quick

Came down for a friends wedding!!! Didn’t have breakfast at the hotel but everything was amazing and quick

Standard care, the suite was a large No complaints

The staff that greeted us could not have been more inviting. The rooms were clean and comfortable. Shared spaces were well thought out and inviting. The hotel is older, but well kept, clean, comfortable and exactly what we were looking for at our price point. There were people hanging out in the bar area, fire pit area and lobby. Easy, friendly feel.

The staff that greeted us could not have been more inviting. The rooms were clean and comfortable. Shared spaces were well thought out and inviting. The hotel is older, but well kept, clean, comfortable and exactly what we were looking for at our price point. There were people hanging out in the bar area, fire pit area and lobby. Easy, friendly feel.

Everything was great but TV was not working properly. Called front desk for asst.

Everything was great but TV was not working properly. Called front desk for asst.

TV access sucked. Could not figure the stations

TV access sucked. Could not figure the stations

Overall a nice hotel in a nice area

Overall a nice hotel in a nice area

The room had a “funky” odor to it

The room had a “funky” odor to it

Pool closed for maintenance

Pool closed for maintenance

The room was clean. The staff was very friendly and helpful to accommodate my needs. Yes, it was a mall about half a mile away…great shopping. The balcony had a great view for me. No traffic, quiet with a nice breeze in the evening. The balcony was small but it worked for what I needed to do.

The room was clean. The staff was very friendly and helpful to accommodate my needs. Yes, it was a mall about half a mile away…great shopping. The balcony had a great view for me. No traffic, quiet with a nice breeze in the evening. The balcony was small but it worked for what I needed to do.

Great property.

Great property.

-

-

They were very friendly and kind and very clean very accommodating. So sweet

They were very friendly and kind and very clean very accommodating. So sweet

Good place

Good place

Great Place to stay

Great Place to stay

The hotel advertises a hot tub. However on our arrival on 06/06 the hot tub was cemented. This was the ONLY reason we booked there. False advertising. The gentleman at the front desk was very rude and condescending.

The hotel advertises a hot tub. However on our arrival on 06/06 the hot tub was cemented. This was the ONLY reason we booked there. False advertising. The gentleman at the front desk was very rude and condescending.

Our stay was overall good, but I read that the hotel had a hot tub as well as an indoor pool. The hot tub was not there any longer, and the pool was very small and very cold when we tried to use it. I thought we were only able to use the pool till 11pm, but the last night was told it was open 24/7 which would have been great to know at the beginning of our stay for my kids that love to swim. We were out with family till close to 11pm each night so knowing this would have been great for us. We did pick a handicap room for a bath tub big enough for our kids to take baths and the walls were paper thin. We felt terrible for the people around us as we had kids that do make more noise in the room and a baby learning to talk. I think the information on this hotel should be updated and not state there is a hot tub, and possibly warn parents about the walls in the handicap rooms. The staff was very nice, and cleaned our room and supplied us with extra towels. Over all a good stay.

Our stay was overall good, but I read that the hotel had a hot tub as well as an indoor pool. The hot tub was not there any longer, and the pool was very small and very cold when we tried to use it. I thought we were only able to use the pool till 11pm, but the last night was told it was open 24/7 which would have been great to know at the beginning of our stay for my kids that love to swim. We were out with family till close to 11pm each night so knowing this would have been great for us. We did pick a handicap room for a bath tub big enough for our kids to take baths and the walls were paper thin. We felt terrible for the people around us as we had kids that do make more noise in the room and a baby learning to talk. I think the information on this hotel should be updated and not state there is a hot tub, and possibly warn parents about the walls in the handicap rooms. The staff was very nice, and cleaned our room and supplied us with extra towels. Over all a good stay.

Walls were all messed up, toilet rocked side to side, access cards didn't work for the pool or back entry. Specifically booked the stay because of the jacuzzi tub. It wasn't working. Got hit with a $100 fee for I guess room protection. Woke up to and went to bed to a hallway/ room full of the smell of Marijuana. No continental breakfast, no coffee. Definitely do not recommend it! I have pictures and videos to back it up

Walls were all messed up, toilet rocked side to side, access cards didn't work for the pool or back entry. Specifically booked the stay because of the jacuzzi tub. It wasn't working. Got hit with a $100 fee for I guess room protection. Woke up to and went to bed to a hallway/ room full of the smell of Marijuana. No continental breakfast, no coffee. Definitely do not recommend it! I have pictures and videos to back it up

Rooms are dirty

Rooms are dirty

Shelf in fridge was missing.

Shelf in fridge was missing.

Okay. But not worth price. Doors rusted & molded looking. Paper in closet for renovation.

Okay. But not worth price. Doors rusted & molded looking. Paper in closet for renovation.

The Hotel was Great!! The only complaint i have is with Hotels.com. The room was not advertised well at all. I wish i could rate Hotels.com instead of just the hotel. The pictures for the room i booked were incorrect. I thought ibwas getting a Jacozzi in our room but we did not. I called the hotel before i got there to make sure they had our reservations. And i asked about the jacuzzi. The front desk informed me i did not have the room with a jacuzzi tub. When i asked for them to switch my room with one that did have the tub they said they couldn't because i booked through hotel.com. They told me i would have to contact hotel.com directly to change my room. Well i tried to contact them. With no luck. So the room i thought we were staying at was not the right room. So for me i give Hotels.com a big Fat ZERO.. for the hotel. I will give them a 4 out of 5. They didnt have any towels in the pool area. There was a dog on our floor that literally barked all night long. But the room was clean!

The Hotel was Great!! The only complaint i have is with Hotels.com. The room was not advertised well at all. I wish i could rate Hotels.com instead of just the hotel. The pictures for the room i booked were incorrect. I thought ibwas getting a Jacozzi in our room but we did not. I called the hotel before i got there to make sure they had our reservations. And i asked about the jacuzzi. The front desk informed me i did not have the room with a jacuzzi tub. When i asked for them to switch my room with one that did have the tub they said they couldn't because i booked through hotel.com. They told me i would have to contact hotel.com directly to change my room. Well i tried to contact them. With no luck. So the room i thought we were staying at was not the right room. So for me i give Hotels.com a big Fat ZERO.. for the hotel. I will give them a 4 out of 5. They didnt have any towels in the pool area. There was a dog on our floor that literally barked all night long. But the room was clean!

Beds was very comfortable

Beds was very comfortable

Excellent service

Excellent service

Not the cleanest! Our car got broken into and so did my parents! Right in the parking lot! Windows busted out! This place needs security really bad! The hotel absolutely did not care they just called and woke us up and said to come downstairs and talk to police! Said it happens all the time

Not the cleanest! Our car got broken into and so did my parents! Right in the parking lot! Windows busted out! This place needs security really bad! The hotel absolutely did not care they just called and woke us up and said to come downstairs and talk to police! Said it happens all the time

We never got housekeeping service then we were told we had to ask for housekeeping services (making the bed & fresh towels empty trash refill coffee ) so we asked twice on our last night of 3 nights and it did not happen had to make our own bed and had to go get fresh towels. This is unacceptable for the price we paid they should make the bed everyday & empty the trash and refresh towels as needed

We never got housekeeping service then we were told we had to ask for housekeeping services (making the bed & fresh towels empty trash refill coffee ) so we asked twice on our last night of 3 nights and it did not happen had to make our own bed and had to go get fresh towels. This is unacceptable for the price we paid they should make the bed everyday & empty the trash and refresh towels as needed

Very comfortable and the staff are friendly. It's my second time at this Courtyard.

Very comfortable and the staff are friendly. It's my second time at this Courtyard.

It was hard booking the right room and i ended up getting one with a regular tub instead of one with the whirpool tub. The t.v was Staticky and only had cable so not a smart t.v like the mariott springhill suites. The pool center reekd heavily of chlorine and unhealthy amount that my eyes hurt just walking in. My kids wanted to indulge so i stayed less than an hour because my eyes couldnt take much longer. The lady at the bistro was kind of dumb or idk. I saw her arguing with a man who asked her for hot chocolate and she couldnt get it right and gave the man coffee. Then i got a parfait and she asked me what size i wanted there was only one. Not alot of options for breakfast or beverages. I strongly preffer the springfield suites or other marriott hotels but i dont think ill be going to the courtyard again the walls are so thin i kept waking up to hearing the downstairs neighbors and just walking in the hallway you can hear people very loudly doing their business. Its in a safe part of town but its still not a great facility

It was hard booking the right room and i ended up getting one with a regular tub instead of one with the whirpool tub. The t.v was Staticky and only had cable so not a smart t.v like the mariott springhill suites. The pool center reekd heavily of chlorine and unhealthy amount that my eyes hurt just walking in. My kids wanted to indulge so i stayed less than an hour because my eyes couldnt take much longer. The lady at the bistro was kind of dumb or idk. I saw her arguing with a man who asked her for hot chocolate and she couldnt get it right and gave the man coffee. Then i got a parfait and she asked me what size i wanted there was only one. Not alot of options for breakfast or beverages. I strongly preffer the springfield suites or other marriott hotels but i dont think ill be going to the courtyard again the walls are so thin i kept waking up to hearing the downstairs neighbors and just walking in the hallway you can hear people very loudly doing their business. Its in a safe part of town but its still not a great facility

Great

Great

This has got to be the worst Courtyard experience EVER. First my PAID FOR room was cancelled because they said I didn’t check in. This was not a room guaranteed on a credit card. This was a room that was paid for. Next, the rooms are older than the Django times. There was moisture on the room window and mold on the windowsill. The sink stayed clogged most of the time that we were there. I’m not sure how they were able to be under the Marriott umbrella. This is not a hotel where I will ever venture to again. Did I mention that we also found an uninvited guest in our room yes, there was a bug.

This has got to be the worst Courtyard experience EVER. First my PAID FOR room was cancelled because they said I didn’t check in. This was not a room guaranteed on a credit card. This was a room that was paid for. Next, the rooms are older than the Django times. There was moisture on the room window and mold on the windowsill. The sink stayed clogged most of the time that we were there. I’m not sure how they were able to be under the Marriott umbrella. This is not a hotel where I will ever venture to again. Did I mention that we also found an uninvited guest in our room yes, there was a bug.

Great location

Great location

Room was nice and clean!

Room was nice and clean!

The AC unit was making a god aweful sound so had to turn it off, which made it hot and the jacuzzzi in our room was leaking from the ceiling and could hear it dripping all night despite putting towels down to make the noise. Was told it was fixed the next day but when we got back to the room it was still leaking.

The AC unit was making a god aweful sound so had to turn it off, which made it hot and the jacuzzzi in our room was leaking from the ceiling and could hear it dripping all night despite putting towels down to make the noise. Was told it was fixed the next day but when we got back to the room it was still leaking.

The only plus is the room was clean. The beds were mediocre, not the worse but definitely not the best. The pillows are awful, as soon as you lay your head down they go flat. The staff was friendly. There is a lot of businesses for shopping and eating in the area. If I would have been informed properly, I would’ve went with a cheaper option for a two day trip.

The only plus is the room was clean. The beds were mediocre, not the worse but definitely not the best. The pillows are awful, as soon as you lay your head down they go flat. The staff was friendly. There is a lot of businesses for shopping and eating in the area. If I would have been informed properly, I would’ve went with a cheaper option for a two day trip.

Lovely interior. Room nicely done. The only complaint was the hvac was extremely noisy, as if the motor was faulty. we had to turn off the heat in order to sleep. Also, while this was not huge problem for us, the tv was getting no signal.

Lovely interior. Room nicely done. The only complaint was the hvac was extremely noisy, as if the motor was faulty. we had to turn off the heat in order to sleep. Also, while this was not huge problem for us, the tv was getting no signal.

The stay was alright for the time we were there, don't like the fact you have to pay for breakfast

The stay was alright for the time we were there, don't like the fact you have to pay for breakfast

This property is very run down and the sheets were dirty. The food was bad and expired.

This property is very run down and the sheets were dirty. The food was bad and expired.

Great weekend stay

Great weekend stay

We stay here every time!

We stay here every time!

The staf was great!!!

The staf was great!!!

It's nice

It's nice

Great location and nice pool.

Great location and nice pool.

The hotel needs to be bulldozed. Its old, the room have years and years of wear and tear...it was creepy old. I am NOT a complainer at all. I can let a bunch go, but this need a massive redo. Sorry guys but update this crap.

The hotel needs to be bulldozed. Its old, the room have years and years of wear and tear...it was creepy old. I am NOT a complainer at all. I can let a bunch go, but this need a massive redo. Sorry guys but update this crap.

Very friendly staff at the front desk. Very easy check in. The room was very clean and nice.

Very friendly staff at the front desk. Very easy check in. The room was very clean and nice.

Problems with tv and remote. But the front desk sent assistance with it

Problems with tv and remote. But the front desk sent assistance with it

great place tp stay

great place tp stay

First of all I’d like to say you guys advertised that I got a room with a jacuzzi just to find out when I get in my room I didn’t get one. I went down to the office and told them I got a room with a jacuzzi and there’s not one in my room. They told me nothing was available and that the 3rd party booking does that a lot. I go in to tell her I’ve never had an issue or this problem anywhere I’ve ever book through you guys but this time y’all let me down! I wish you could credit me a weekend stay somewhere cause that’s crazy it ruined my weekend I didn’t have that in my room but I made the best of it.

First of all I’d like to say you guys advertised that I got a room with a jacuzzi just to find out when I get in my room I didn’t get one. I went down to the office and told them I got a room with a jacuzzi and there’s not one in my room. They told me nothing was available and that the 3rd party booking does that a lot. I go in to tell her I’ve never had an issue or this problem anywhere I’ve ever book through you guys but this time y’all let me down! I wish you could credit me a weekend stay somewhere cause that’s crazy it ruined my weekend I didn’t have that in my room but I made the best of it.

The staff was great. The room was clean, however, the shower and the toilet needed maintenance. If I was staying for more than 2 days then I'd have switched rooms (or hotels).

The staff was great. The room was clean, however, the shower and the toilet needed maintenance. If I was staying for more than 2 days then I'd have switched rooms (or hotels).

I didn’t like the condition of the room, the staff, and ice machine was dirty and in bad condition.

I didn’t like the condition of the room, the staff, and ice machine was dirty and in bad condition.

I didn't realize there would be dogs at this hotel. I suppose that's my fault but I wish that was more clear when booking. Our room didn't smell clean and I had allergic reactions the whole time. The barking wasn't too much, thankfully. We didn't have enough towels and we had no coffee cups. I was disappointed that breakfast wasn't included and the breakfast offered was ridiculously expensive, but at least waffle House is right across the street.

I didn't realize there would be dogs at this hotel. I suppose that's my fault but I wish that was more clear when booking. Our room didn't smell clean and I had allergic reactions the whole time. The barking wasn't too much, thankfully. We didn't have enough towels and we had no coffee cups. I was disappointed that breakfast wasn't included and the breakfast offered was ridiculously expensive, but at least waffle House is right across the street.

However, this stay was much different. My TV didn't work at all. I called the front desk and they said someone would be there shortly; after 20 minutes I called and the person at the front desk said he would check into why no one showed up and then proceeded to hang up on me. I thought he was going to put me on hold and let me know when maintenance would be there. So, I waited 10 minutes and called to see what he found out. At this point it was 10:15 p.m. and the front desk person asked if I wanted him to come up to my room and take a look to see if he could fix it. I asked if he knew how to fix it and he said "no". I told him it was 10:15 and I didn't want him in my room if he didn't know how to fix it. So, the following day, I talked with a lady at the front desk and she said she would get it taken care of. I returned to my room at 5:00 p.m. and it still wasn't working. So, I asked to be moved to a different room. They agreed. The other problems with my room was no coffee cups, but there was coffee, shampoo and body wash bottles were missing from the bathroom, and someone else's trash in the trash can when we arrived.

However, this stay was much different. My TV didn't work at all. I called the front desk and they said someone would be there shortly; after 20 minutes I called and the person at the front desk said he would check into why no one showed up and then proceeded to hang up on me. I thought he was going to put me on hold and let me know when maintenance would be there. So, I waited 10 minutes and called to see what he found out. At this point it was 10:15 p.m. and the front desk person asked if I wanted him to come up to my room and take a look to see if he could fix it. I asked if he knew how to fix it and he said "no". I told him it was 10:15 and I didn't want him in my room if he didn't know how to fix it. So, the following day, I talked with a lady at the front desk and she said she would get it taken care of. I returned to my room at 5:00 p.m. and it still wasn't working. So, I asked to be moved to a different room. They agreed. The other problems with my room was no coffee cups, but there was coffee, shampoo and body wash bottles were missing from the bathroom, and someone else's trash in the trash can when we arrived.

No one can to clean or check for towels

No one can to clean or check for towels

No microwave. One tiny trash can. Couldn’t find a microwave anywhere. Room was never cleaned. New towels never left. Didn’t realize we had to ask

No microwave. One tiny trash can. Couldn’t find a microwave anywhere. Room was never cleaned. New towels never left. Didn’t realize we had to ask

Staff was polite and friendly. The hotel is definitely dated and has seen better days. Graffiti carved on the wall in the lobby. Elevator was dirty. Room was dirty, bed stained and couch was ripped. The shampoo and body wash was missing only leaving the conditioner in the shower that is mounted. Super disappointed in this Marriott.

Staff was polite and friendly. The hotel is definitely dated and has seen better days. Graffiti carved on the wall in the lobby. Elevator was dirty. Room was dirty, bed stained and couch was ripped. The shampoo and body wash was missing only leaving the conditioner in the shower that is mounted. Super disappointed in this Marriott.

When I showed up for my room, they told me that even though I had a reservation they had no room for me. They said the room had a water leak and there were no others available at the hotel. In fact, all hotels within 50 miles were sold out due to hurricane Helene. My room was booked at low rate, but just prior to selling out, they were going for more than 3x that rate. I truly believe they sold my room to someone else at double the price. I had to sleep in my car that night!! I would never recommend that hotel chain to anyone.

When I showed up for my room, they told me that even though I had a reservation they had no room for me. They said the room had a water leak and there were no others available at the hotel. In fact, all hotels within 50 miles were sold out due to hurricane Helene. My room was booked at low rate, but just prior to selling out, they were going for more than 3x that rate. I truly believe they sold my room to someone else at double the price. I had to sleep in my car that night!! I would never recommend that hotel chain to anyone.

Hotel was overbooked and did not have a room to provide . Service was belligerent and rude . No help and could not stay there . Provide me a refund

Hotel was overbooked and did not have a room to provide . Service was belligerent and rude . No help and could not stay there . Provide me a refund

I have been a hotel.com user and I am a Marriott Silver elite member and this how my patronage is rewarded? If they were overbooked the clerk could have told me at 9pm when I called. She gave the rooms away and sent two young ladies out into the parking lot in the middle of the night. Completely unacceptable.

I have been a hotel.com user and I am a Marriott Silver elite member and this how my patronage is rewarded? If they were overbooked the clerk could have told me at 9pm when I called. She gave the rooms away and sent two young ladies out into the parking lot in the middle of the night. Completely unacceptable.

Stay was immediately after hurricane Helene so service was hectic

Stay was immediately after hurricane Helene so service was hectic

Awesome staff, we got stuck during Helene and they were very accommodating. That being said… There were a few stains on the furniture and the balcony was a bit dirty. The tub also only had one working jet and the light did not work. Paid an additional fee for breakfast but was never given information about that and never offered breakfast..

Awesome staff, we got stuck during Helene and they were very accommodating. That being said… There were a few stains on the furniture and the balcony was a bit dirty. The tub also only had one working jet and the light did not work. Paid an additional fee for breakfast but was never given information about that and never offered breakfast..

Enjoyed our stay. Convenient to area attractions and dining. Staff was courteous. Breakfast was delicious.

Enjoyed our stay. Convenient to area attractions and dining. Staff was courteous. Breakfast was delicious.

The suite’s pullout is NOT a double, it’s a small twin. One of our children slept on a cushion on the floor because they also “had no access to their cots”. We got TWO of the large regular size bath towels the whole three nights we were there. The hottub was cold and they had a screw in place where you couldn’t even run the jets for more than 10 minutes. We couldn’t enjoy the balcony because it had a gross mildew path of water from the ac to the edge. The hotel was not clean in general. The staff was not super friendly in general and the clerk working the night we checked in was plain rude. Really the only positive I have to say is that the room was very spacious.

The suite’s pullout is NOT a double, it’s a small twin. One of our children slept on a cushion on the floor because they also “had no access to their cots”. We got TWO of the large regular size bath towels the whole three nights we were there. The hottub was cold and they had a screw in place where you couldn’t even run the jets for more than 10 minutes. We couldn’t enjoy the balcony because it had a gross mildew path of water from the ac to the edge. The hotel was not clean in general. The staff was not super friendly in general and the clerk working the night we checked in was plain rude. Really the only positive I have to say is that the room was very spacious.

The front desk staff has been extremely helpful and kind during our stay! Highly recommend this property!

The front desk staff has been extremely helpful and kind during our stay! Highly recommend this property!

Rooms were a bit worn out.

Rooms were a bit worn out.

The room were very spacious and clean. The staff was friendly and helpful. There was food available at the property. There are also a lot of other dining options close by. I would definitely stay there again.

The room were very spacious and clean. The staff was friendly and helpful. There was food available at the property. There are also a lot of other dining options close by. I would definitely stay there again.

I was served expired food for breakfast at this location which resulted in a loss of income from my job. Staff was incredibly rude going so far as to accuse me of theft. Room was still dirty, with used toilet paper, used shampoo bottles and use napkins stuffed into the holder. There were cockroaches in the room which I would have let go until the other things came up. The toilet ran the entire time I was there. So far, I’ve had zero interaction with the hotel even though they said they were going to reconcile for these problems. Do not stay here.

I was served expired food for breakfast at this location which resulted in a loss of income from my job. Staff was incredibly rude going so far as to accuse me of theft. Room was still dirty, with used toilet paper, used shampoo bottles and use napkins stuffed into the holder. There were cockroaches in the room which I would have let go until the other things came up. The toilet ran the entire time I was there. So far, I’ve had zero interaction with the hotel even though they said they were going to reconcile for these problems. Do not stay here.

The couch was very dirty in room 309

The couch was very dirty in room 309

Nice quiet area , friendly staff. Quick service. Clean rooms and comfortable beds. Restaurants close by and enjoyed the hot tub and pool and gym. Wish they had free breakfast with stay. overall great stay

Nice quiet area , friendly staff. Quick service. Clean rooms and comfortable beds. Restaurants close by and enjoyed the hot tub and pool and gym. Wish they had free breakfast with stay. overall great stay

The rooms could be better

The rooms could be better

The pool area and hot tub was very clean but I did not have many amenities in the room and had to keep asking for towels and toilet paper. The wallpaper by the ac unit was actually peeling from a water leak and damage. The bed was also very hard and not comfortable at all. The refrigerator was very tiny and did not have a microwave close by.

The pool area and hot tub was very clean but I did not have many amenities in the room and had to keep asking for towels and toilet paper. The wallpaper by the ac unit was actually peeling from a water leak and damage. The bed was also very hard and not comfortable at all. The refrigerator was very tiny and did not have a microwave close by.

The staff was very nice

The staff was very nice

The online pictures does not represent the actual rooms. Its a non smoking facility, but the smell of weed reeked throughout. The furniture is old and dingy, tub in the bathroom had a permanent stain, wall paper was peeling. I was extremely disappointed that this particular location is part of the Marriott brand.

The online pictures does not represent the actual rooms. Its a non smoking facility, but the smell of weed reeked throughout. The furniture is old and dingy, tub in the bathroom had a permanent stain, wall paper was peeling. I was extremely disappointed that this particular location is part of the Marriott brand.

cups for water or coffee, The shower had two dispensers for conditioner but no soap or dispenser for soap. In short, basic amenities and hospitality were absent.

cups for water or coffee, The shower had two dispensers for conditioner but no soap or dispenser for soap. In short, basic amenities and hospitality were absent.

The staff was mostly great. One evening and one person not so great. Nice amenities and clean.

The staff was mostly great. One evening and one person not so great. Nice amenities and clean.

of Marriott standards. No maid service during our stay.

of Marriott standards. No maid service during our stay.

Staff receptionist rude and condescending.

Staff receptionist rude and condescending.

Great location, nice pool.

Great location, nice pool.

Conveniently located

Conveniently located

I enjoyed my stay. The room was clean. I enjoyed the indoor pool.

I enjoyed my stay. The room was clean. I enjoyed the indoor pool.

Love it especially the bed

Love it especially the bed

We had to find out when it was time to take a shower. (If advised at check-in I would have went to the store right away before getting comfortable). The hallway had strong odor of marijuana

We had to find out when it was time to take a shower. (If advised at check-in I would have went to the store right away before getting comfortable). The hallway had strong odor of marijuana

No soap in the washroom. Rude answers from the front desk. Very Unwelcoming front staff. Carelessness. No respect at all for the customers.

No soap in the washroom. Rude answers from the front desk. Very Unwelcoming front staff. Carelessness. No respect at all for the customers.

Front desk clerk not very helpful or accomdating!

Front desk clerk not very helpful or accomdating!

There was no soap for the bathroom sink. The bottles of "stuff" in the shower were not clearly labeled and one was missing. The toilet continued to run long after flushing. The shower room looked like it had mold around the baseboards by the door. Lighting in the room was so low it was hard to read in the room.

Meh. Nothing special about this place, but OK for an overnight.

Much better than my last stay! The shower worked well and the water was hot. The only thing was no soap on the sink and not enough coffee condiments.

Had to change rooms because the toilet was not working. Person at the front desk when I checked in acted like I was bothering him by coming in. Not very personable. Hot tub was not working

Clean,easy access to highway,gas and stores and restaurants

Great stay. Would stay here again, if in the area. Everything was clean and comfortable

We stayed at this hotel, strictly for the hot tub and swimming pool. Both were indoors swimming pool and hot tub were freezing cold to the staff was fixed. We stayed there for five days. They only came in our room to vacuum and clean the rest we had to ask for towels and for trash to be picked up, very unsatisfied with this hotel the amount of money we spent

It was clean. Pool was ok but sooooo hot and humid because its indoors with the hot tub and no AC. Staff was kind and the rooms are clean. The pictures show a gazebo but its no longer there and it doesnt look like they use the fire pit

We liked everything, but especially the bed.

The property was very pet friendly. Staff was extremely nice.

Wonderful place to stay for comfort, location and service. Staff was very friendly!

Limited menu , food on the menu not available on both days.

Whirlpool not working , nobody to even care to check what’s wrong, pool area dirty, breakfast did not have what’s on the menu, eggs taste like from powder not real eggs,..

When we arrived to check in I was immediately told that the pull-out bed in our room didn’t work and they had no other rooms available, and asked if that would be okay. It wasn’t, because part of why I booked that room was for the pull-out bed. When the gentleman didn’t have any suggestions to solve this problem I asked if the rollout bed was still an option. He told me he didn’t know and would ask someone, and then paged maintenance who confirmed there was one and they put it into our room. Grateful for their assistance there. Upon entering the room we found crumbs on the chair cushions, trash outside the glass door, the drawers hadn’t been wiped out, and stuff on the walls. I did not bring it up to staff because I was told at check there were no other rooms available, so we cleaned what we could and made the best of it. We did enjoy the pool and hot tub (even though the jets don’t work) Friday night, but when we went back Saturday evening the hot tub no longer worked at all and was cold. The only reason I kept my reservation was because this was for my daughter’s 15th bday and there were no other options at the last minute. This stay was certainly not worth the cost.

When we arrived to check in I was immediately told that the pull-out bed in our room didn’t work and they had no other rooms available, and asked if that would be okay. It wasn’t, because part of why I booked that room was for the pull-out bed. When the gentleman didn’t have any suggestions to solve this problem I asked if the rollout bed was still an option. He told me he didn’t know and would ask someone, and then paged maintenance who confirmed there was one and they put it into our room. Grateful for their assistance there. Upon entering the room we found crumbs on the chair cushions, trash outside the glass door, the drawers hadn’t been wiped out, and stuff on the walls. I did not bring it up to staff because I was told at check there were no other rooms available, so we cleaned what we could and made the best of it. We did enjoy the pool and hot tub (even though the jets don’t work) Friday night, but when we went back Saturday evening the hot tub no longer worked at all and was cold. The only reason I kept my reservation was because this was for my daughter’s 15th bday and there were no other options at the last minute. This stay was certainly not worth $500 and we took pictures of all the filth in our room.

Poorly staffed, no breakfast, pool snd jacuzzi need services

No luggage rack available. Had to drag all our bags in after driving 13 hrs.The carpet was tacky under my feet, the a/c was not very good. Updated hotel but not the very clean. No complimentary breakfast. Barely functioning mini fridge.

I have stayed here several times and it is invariably a pleasant experience. The staff is friendly and helpful and the rooms are spacious.

The walls are a little thin and the jacuzzi looked like grimy at the bottom. Loved the shower and the dispensers for soap, shampoo and conditioner

…

We were doing a couples getaway and was excited about the hotel until we got in our room. The main floor of the hotel is nice and the lady that checked us in was wonderful. We got a room with a balcony but couldn’t even use it due to cigarette ashes EVERYWHERE and butts laying all over the roof in front of the balcony. The couch seemed pretty used and needs replaced. Our comforter had red stains all over it as well. There was no microwave or hairdryer. When we went outside to sit around the fire pit the chairs had no cushions and the cigarette butt stands smelled so bad that we didn’t even stay long. The bar was extremely limited on what they could even make you because there was issues with the liquor license. When we checked out a day early we had to wait FOREVER for someone and the excuse was they are short handed but the man and woman coming from the kitchen were all smiles and laughter. The man waiting to order breakfast had been there longer than us and she came to see what we needed and when we wanted to voice our concerns she couldn’t even find someone so we left. Took days for the charges to adjust on our bank.

I definitely recommend this hotel, is very clean and the staff are very friendly.