Homewood Suites by Hilton Gaithersburg/ Washington, DC North

The staff and amenities were great. The breakfast is the only thing for improvement that comes to mind. Otherwise everything else was great.

Amazing 5 Stars all the way around!!!!

Breakfast photos were deceiving. No waffle machine & no pancake machine. Same breakfast everyday. They didn’t clean rooms or even empty garbage cans daily. Didn’t refill toilet paper or bath towels with soap, etc. I had to leave early than expected because I couldn’t take the garbage not being emptied. When I asked for toilet paper it took over 24 hours to get any.

Good hotel

Very clean and staff friendly

Room was cleaned well. Kitchen had everything I needed for my week long stay.

Great stay in all aspects

All was good

In hotel alcohol sales stopped at 11 pm

Great suites. In hotel alcohol sales stopped at 11 pm

Front desk was so helpful. Thank you for everything!

yes

Cleanliness N/A

N/A

Breakfast menu was very good

I truly enjoyed my stay here. From the minute I walked in the room, the soft, fresh smell of the room, the layout - everything was awesome. Staff were friendly and the location was within a good distance to everywhere I needed to go. I will definitely stay again in the future. I wish I could’ve stayed longer just to relax in the room!😊

Very clean, friendly, and everything there is great!

Superb

Clean and had many great features

I booked the suite at a. Very reasonable price. It had a spacious living room, bedroom and kitchenette. The kitchen had large refrigerator, microwave, stove top heating elements, microwave, pots and pans and basic utensils for cooking. It even has a garbage disposal. Every thing was well taken care of. The teenage grand kids were very impressed with our stay.

The hotel was clean, very welcoming, and equipped with all amenities.

Everything was great!

BEAUTIFUL ROOM! Very clean, great breakfast, great staff Nothing!

BEAUTIFUL ROOM! Very clean, great breakfast, great staff Nothing!

The room was amazing. Breakfast was delicious. If I had to say something it would be the i couldn't get in my room til 3pm which is check in time but it was the only thing I wish I could've changed. No fault to staff. They were still amazing.

The room was amazing. Breakfast was delicious. If I had to say something it would be the i couldn't get in my room til 3pm which is check in time but it was the only thing I wish I could've changed. No fault to staff. They were still amazing.

Ok

Great staff, wonderful breakfast, comfortable and spacious rooms/beds.

Exceptional

Hotel were excellent but staff were not so, had to ask for extra towel twice to get them

Perfect in every way! Great staff, room was huge!

Superb

Exceptional

Exceptional

The rooms were clean, but the bathroom ceiling had about 5 spots where it was peeling. However, they were in the process of painting and updating rooms, so those spots on the ceiling may get taken care of soon. Breakfast was good. The sofa bed was actually much more comfortable than typical sofa beds where you feel every spring and hear every squeak. Would definitely stay here again.

Lilly was outstanding. The bed was very comfortable. Located in a safe area and is convenient to attractions.

Clean, comfortable Nothing!

Nothing!

Brief overnight stay. Roomy, comfortable, friendly staff.

Good

You can tell this place has gone through renovations. Everything looked and smelled nice. My family felt well taken care of during our short visit.

Pleasant

Superb

Yes all was very good

Stay was amazing

Stay was amazing

Very good

One of my favorites so far 😍

One of my favorites so far 😍

Very good

Nothing

I like the large modern rooms.

The handicap-accessible suite, featuring a king bed and a queen pull-out couch, is very clean and spacious. The king bed uses a spring mattress, and any movement—such as a partner turning during sleep—causes the entire bed to shake.

Food was fresh but selection was not good for breakfast. Waffle maker is always a hit. More true breakfast meats less chicken rings, pork nuggets, more egg options

Food was fresh but selection was not good for breakfast. Waffle maker is always a hit. More true breakfast meats less chicken rings, pork nuggets, more egg options

Great location! Easy check-in and check-out! Breakfast was ok, need bacon and sausage and more staff to help the one lady.. I would stay again!

Great location! Easy check-in and check-out! Breakfast was ok, need bacon and sausage and more staff to help the one lady.. I would stay again!

Very clean and family accommodating. Even had games available for us to play

Breakfast the Best from anywhere different options and fresh

I absolutely love the layout of the room.

I absolutely love the layout of the room.

good

good

very nice sized room. Kitchen was awesome to have

very nice sized room. Kitchen was awesome to have

Front desk staff was very accommodating when we needed to change our room due to an overpowering animal stink in our first room. Second room was fine however the bedding needs a refresh, the duvet cover was filled with holes and really looked ratty. This hotel could overall use an update. Breakfast was wonderful and the staff was kind.

Front desk staff was very accommodating when we needed to change our room due to an overpowering animal stink in our first room. Second room was fine however the bedding needs a refresh, the duvet cover was filled with holes and really looked ratty. This hotel could overall use an update. Breakfast was wonderful and the staff was kind.

None

The rooms were clean and the staff was always curtious to us. The breakfast was okay if you stayed away from the hot food. They did have oatmeal and overnight chia and oatmeal that were good. The facilities were nice but this is not a luxury hotel. There may have been staffing issues as the rooms were not cleaned even when we asked for them to be cleaned.

The rooms were clean and the staff was always curtious to us. The breakfast was okay if you stayed away from the hot food. They did have oatmeal and overnight chia and oatmeal that were good. The facilities were nice but this is not a luxury hotel. There may have been staffing issues as the rooms were not cleaned even when we asked for them to be cleaned.

We had everything we needed in the room.

We had everything we needed in the room.

Not having enough pillows and not receiving extra pillows when asked. Also, I didn't get a turn up while I was out.

Convenient, late check in. Big well equiped suite.

Convenient, late check in. Big well equiped suite.

The room smelled bad but eveything else was amazing

The room smelled bad but eveything else was amazing

Free washer and dryer’s

Free washer and dryer’s

Our stay was excellent from check in to check out. Akeem, William Rosa were amazing in taking care of all of our needs. The workers on the 3rd floor laying carpet were so kind and professional even while people had to get on and off the elevator. I was honored to share LEDO'S with them for their hard work.

Our stay was excellent from check in to check out. Akeem, William Rosa were amazing in taking care of all of our needs. The workers on the 3rd floor laying carpet were so kind and professional even while people had to get on and off the elevator. I was honored to share LEDO'S with them for their hard work.

Clean. Quiet. Spacious room and bathroom. Close by to dining options. Comfortable beds.

Clean. Quiet. Spacious room and bathroom. Close by to dining options. Comfortable beds.

Average one night stay, could use some updating. Only one elevator was working but has signs posted it was being repaired.

Average one night stay, could use some updating. Only one elevator was working but has signs posted it was being repaired.

Very good!

Very good!

It’s a clean and very spacious space. I love the place. I would recommend them!

It’s a clean and very spacious space. I love the place. I would recommend them!

Nice

Nice

Good None parking fees

Loved this! Room was exceptional, staff was attentive and very courteous, breakfast was sufficient, I have no complaints. Definitely recommend!

Loved this! Room was exceptional, staff was attentive and very courteous, breakfast was sufficient, I have no complaints. Definitely recommend!

The staff Eli’s very friendly, the hotel is clean, rooms are clean and fresh, towels are very clean , the breakfast is very good and they have healthy meals. I recommend the hotel.

The staff Eli’s very friendly, the hotel is clean, rooms are clean and fresh, towels are very clean , the breakfast is very good and they have healthy meals. I recommend the hotel.

We had a gorgeous d time staying at the Hilton

We had a gorgeous d time staying at the Hilton

Room size was superb

Room size was superb

Comfortable rooms, kitchen needs some improvement. One of the TVs was not working (which was negotiable as there were 2), great customer service, good breakfast options. Overall very good!

Comfortable rooms, kitchen needs some improvement. One of the TVs was not working (which was negotiable as there were 2), great customer service, good breakfast options. Overall very good!

Nice big room, nice outdoor pool for summer

The fire alarm went off twice-at 4am and midnight. The AC was SO LOUD. Ants in the kitchen. Room cleaning didn't happen even when requested.

The fire alarm went off twice-at 4am and midnight. The AC was SO LOUD. Ants in the kitchen. Room cleaning didn't happen even when requested.

I liked the kitchen amenities. I liked the size of the room. The bed was hard. They were remodeling the floor I was put on, which was a HUGE inconvenience. The smell of the chemicals being used was overwhelming.

Good amount of handicap parking. Breakfast was hearty. They were assigning rooms on floors where new wall paper was being put up in hallway. Only one elevator was working. The fire alarm went off a few times, false alarms.

We booked a room to break up the drive from OBX to Akron Ohio. It was easy to find but upon arrival the lobby was warm and muggy, one of two elevators was out of service. We took stairs when possible. Our room smelled musty like they haven't cleaned the air conditioning. Since its a pet friendly hotel it smelled like they used lysol to cover up the urine from previous bookings, which would be remedied if they had removed the carpet and replaced with ceramic tile or laminate. Our light fixtures were dingy with film like they never been cleaned, and the paint was peeling around the window area. Lastly, although the cabinets were stocked nicely, the trash can was way too small.

We booked a room to break up the drive from OBX to Akron Ohio. It was easy to find but upon arrival the lobby was warm and muggy, one of two elevators was out of service. We took stairs when possible. Our room smelled musty like they haven't cleaned the air conditioning. Since its a pet friendly hotel it smelled like they used lysol to cover up the urine from previous bookings, which would be remedied if they had removed the carpet and replaced with ceramic tile or laminate. Our light fixtures were dingy with film like they never been cleaned, and the paint was peeling around the window area. Lastly, although the cabinets were stocked nicely, the trash can was way too small.

The room was fantastic but the a/c didn’t really kick in for a few hours so it was a little stuffy at first. The beds were a bit stiff for us, but we sleep on a pillow top. Breakfast was decent for being included and the staff were quick to refill items. All in all we got what we paid for and we are content customers

The room was fantastic but the a/c didn’t really kick in for a few hours so it was a little stuffy at first. The beds were a bit stiff for us, but we sleep on a pillow top. Breakfast was decent for being included and the staff were quick to refill items. All in all we got what we paid for and we are content customers

Fine hotel but uninspiring location.

Fine hotel but uninspiring location.

Cleanliness of the room ♥️

Cleanliness of the room ♥️

Very nice staff and beautiful room.

Very nice staff and beautiful room.

The hotel was clean and the staff friendly. The bed was comfortable.

The hotel was clean and the staff friendly. The bed was comfortable.

Had a unit with a kitchen. First time I ever stayed in a unit with a kitchen that did not have a kitchen sponge. They did, however have dish soap.

Had a unit with a kitchen. First time I ever stayed in a unit with a kitchen that did not have a kitchen sponge. They did, however have dish soap.

Very good

Very good

We have played so many tournaments in this area but sincerely never had this kind of accommodations. Thanks !

We have played so many tournaments in this area but sincerely never had this kind of accommodations. Thanks !

Great stay

Great stay

Good 👌 place to stay

Good 👌 place to stay

Location N/A

Cockroach in our room. It was terrible.

Cockroach in our room. It was terrible.

Cleaning staff

Cleaning staff

The hotel was clean and quiet. The front desk was very welcoming and helpful. The breakfast was very good and service was very professional. Will recommend to others.

The hotel was clean and quiet. The front desk was very welcoming and helpful. The breakfast was very good and service was very professional. Will recommend to others.

Great job keep up the good work 👍

Great job keep up the good work 👍

The free breakfast was just okay - nothing great.

The free breakfast was just okay - nothing great.

More parking around the building

More parking around the building

Liked the staff...courteous and helpful. At first glance, the room looked lovely and clean. One day, the elevators were not working. Being on the 5th floor and at my "mature" age, this was not ideal but I dealt with it. Needed the laundry room and someone had left their dried laundry in all the dryers - for hours. Back to my room: I was washing a bowl and a spoon when I dropped the spoon. Upon picking it up, I noticed down on the bottom of the wall---4 areas that had been peed on by a cat.!!!! Blatantly obvious. This sweet critter had also scratched and shredded both front sides of the couch. The new ? refrigerator was clean but quite noisy. Although the bedding seemed to be clean the top cover was terribly old and lumpy. I held it up to the light and could see where the filling fibers were so old they were merely blobs of lumpy fiber scattered throughout the lining. On pulling the curtains open, I noticed that there still needed to be some finish work on the top frames of the windows... BREAKFAST was quite lovely. Basic but very tasty with an assortment of extras : pastries, fresh fruit, yogurt, etc. Upon checking out, I was mistakenly charged for parking ( I did not have a vehicle! ) and purchases from the little "shop". Fortunately, they took care of this right away. Would I come here again? I don't think so. There is potential but rooms really need to be in better shape.

Liked the staff...courteous and helpful. At first glance, the room looked lovely and clean. One day, the elevators were not working. Being on the 5th floor and at my "mature" age, this was not ideal but I dealt with it. Needed the laundry room and someone had left their dried laundry in all the dryers - for hours. Back to my room: I was washing a bowl and a spoon when I dropped the spoon. Upon picking it up, I noticed down on the bottom of the wall---4 areas that had been peed on by a cat.!!!! Blatantly obvious. This sweet critter had also scratched and shredded both front sides of the couch. The new ? refrigerator was clean but quite noisy. Although the bedding seemed to be clean the top cover was terribly old and lumpy. I held it up to the light and could see where the filling fibers were so old they were merely blobs of lumpy fiber scattered throughout the lining. On pulling the curtains open, I noticed that there still needed to be some finish work on the top frames of the windows... BREAKFAST was quite lovely. Basic but very tasty with an assortment of extras : pastries, fresh fruit, yogurt, etc. Upon checking out, I was mistakenly charged for parking ( I did not have a vehicle! ) and purchases from the little "shop". Fortunately, they took care of this right away. Would I come here again? I don't think so. There is potential but rooms really need to be in better shape.

Very clean and cozy No complaints

At 7 AM, the fire alarm went off, and we rushed outside. There were no staff members providing updates, directions, or even basic reassurance, which only added to the chaos. After the situation settled down, we again tried to speak with someone at the front desk. The woman there was rude, unprofessional, and was seen laughing and chatting with firefighters instead of assisting guests. When we later tried calling to request a late checkout, she answered abruptly, said, “Sir, we’re going through a fire alarm,” and hung up on us. As the face of your brand, your staff should meet a higher standard of customer service — especially in moments of emergency and guest distress. This experience fell far below expectations.

At 7 AM, the fire alarm went off, and we rushed outside. There were no staff members providing updates, directions, or even basic reassurance, which only added to the chaos. After the situation settled down, we again tried to speak with someone at the front desk. The woman there was rude, unprofessional, and was seen laughing and chatting with firefighters instead of assisting guests. When we later tried calling to request a late checkout, she answered abruptly, said, “Sir, we’re going through a fire alarm,” and hung up on us. As the face of your brand, your staff should meet a higher standard of customer service — especially in moments of emergency and guest distress. This experience fell far below expectations.

The shower was nice The breakfast was awful not worth the additional that was added to the room for free breakfast. None of us were able to actually eat it both mornings we were there eggs rubbery and the turkey bacon was chewy rubber. My husband we are more than positive got food poisoning from the breakfast because within a half hour after eating he was projectile vomiting and him and I spent the trip in the room, unable le to go into DC to sight see lime we had planned with out friends, and he proceeded to have bouts of vomiting and diarrhea the whole time there. We had screaming kids in the room next to us and that's all we could hear all night. Not sure if they have had issues with bedbugs but I had bite marks on me after our stay there and as a precaution I fumigated our suitcase and have left ir in the garage since trip and I carefully washed our clothes in hot water and dried the max amount I could.

Like

Like

Very good

Great time awesome room.

Great time awesome room.

How clean and quite was , also love the location my suite was adorable it had everything i needed. I was very happy no complaints

Staff were wonderful, stayed on the 7th floor, signs of water damage on ceiling and around windows, mouse droppings on the cover of the pull out bed. Wish they had a waffle maker. Generally it was fine, but the chairs and pull out bed were uncomfortable, and there was no fan in the bedroom.

Staff were wonderful, stayed on the 7th floor, signs of water damage on ceiling and around windows, mouse droppings on the cover of the pull out bed. Wish they had a waffle maker. Generally it was fine, but the chairs and pull out bed were uncomfortable, and there was no fan in the bedroom.

Just a very enjoyable stay, comfortable rooms and equipped with all we needed

Just a very enjoyable stay, comfortable rooms and equipped with all we needed

It was a short stay for us visiting family over the weekend but we loved the kind staff and breakfast included in the morning. The rooms were also spacious and nice. We loved having a kitchen since we have small kids and needed one. This was the main reason for booking this property. We were a little disappointed that the kitchen only came stocked with 2 pans. It made getting dinner ready a little difficult. Extra towels and washcloths after we got in later at night were also only available if we came down to the front desk to get them. No one could deliver them to the room since the housekeeping staff had left for the day. That was a little frustrating bc we had already settled in and gotten the kids set to start their baths so we just did without the extras which would have been helpful. Otherwise short and pleasant stay

It was a short stay for us visiting family over the weekend but we loved the kind staff and breakfast included in the morning. The rooms were also spacious and nice. We loved having a kitchen since we have small kids and needed one. This was the main reason for booking this property. We were a little disappointed that the kitchen only came stocked with 2 pans. It made getting dinner ready a little difficult. Extra towels and washcloths after we got in later at night were also only available if we came down to the front desk to get them. No one could deliver them to the room since the housekeeping staff had left for the day. That was a little frustrating bc we had already settled in and gotten the kids set to start their baths so we just did without the extras which would have been helpful. Otherwise short and pleasant stay

Very good

I was charged more than l should pay. I was charged for parking but l was not told about it before my booking. I was fraudulently charged.

The bathroom door didn't close all the way

Free breakfast but didn't wake up in time Clean Decent rate

Free breakfast but didn't wake up in time Clean Decent rate

Thank you for the hospitality!!

Thank you for the hospitality!!

The suite was perfect for our stay , it was roomy, spotless and had everything we needed ! ( for myself and 3 grandchildren) . Checking in and out was so easy with the pleasant , efficient and helpful staff at the front desk , Alison and Nikki . They were funny and kind ,and their manager was just as nice . I would recommend this hotel to anyone !

The suite was perfect for our stay , it was roomy, spotless and had everything we needed ! ( for myself and 3 grandchildren) . Checking in and out was so easy with the pleasant , efficient and helpful staff at the front desk , Alison and Nikki . They were funny and kind ,and their manager was just as nice . I would recommend this hotel to anyone !

Breakfast was not good.

Breakfast was not good.

Thankfully next door to my office. Room was amazing and the cost was pretty good. I’d stay again if I got snowed in.

Thankfully next door to my office. Room was amazing and the cost was pretty good. I’d stay again if I got snowed in.

Good

Good

Offered plenty of space for our 3 kids to stretch out after a long car ride. Of course someone complained that the kids were loud, but the front desk staff and security were nice and understanding. The front desk staff (Allison and Paul) were great btw. Very helpful with local recommendations and attentive to our needs during our 3 day stay. The breakfast was decent too. Although the staff in that area can be a bit rude. They don’t speak English, so the one lady just grunts at you to move and will wave you away if you ask any questions. Don’t let her ruin your breakfast though. It’s all good. Comfortable seating and plenty of places to sit. They even have a few big screens you can watch there. The also have a nice gym! Treadmills, Smith Machine, and Free weights up to 60lbs! No excuses dude! Overall this place was good. The rooms could use a little updating. I don’t think I heard a vacuum cleaner run while I was there lol but maybe it as electric. Our room was pretty clean and cool.

Offered plenty of space for our 3 kids to stretch out after a long car ride. Of course someone complained that the kids were loud, but the front desk staff and security were nice and understanding. The front desk staff (Allison and Paul) were great btw. Very helpful with local recommendations and attentive to our needs during our 3 day stay. The breakfast was decent too. Although the staff in that area can be a bit rude. They don’t speak English, so the one lady just grunts at you to move and will wave you away if you ask any questions. Don’t let her ruin your breakfast though. It’s all good. Comfortable seating and plenty of places to sit. They even have a few big screens you can watch there. The also have a nice gym! Treadmills, Smith Machine, and Free weights up to 60lbs! No excuses dude! Overall this place was good. The rooms could use a little updating. I don’t think I heard a vacuum cleaner run while I was there lol but maybe it as electric. Our room was pretty clean and cool.

Room was very spacious and very accommodating for family travel. The gym was closed and that information wasn't published when we booked.

Room was very spacious and very accommodating for family travel. The gym was closed and that information wasn't published when we booked.

I call before I got the and the front desk kept putting me on hold but hanging up and when I got there, the front desk was very Irritated and you can tell the next morning when I woke up it was no water and I was told that the Pipes bust, but the water was back on within 30 minutes

I call before I got the and the front desk kept putting me on hold but hanging up and when I got there, the front desk was very Irritated and you can tell the next morning when I woke up it was no water and I was told that the Pipes bust, but the water was back on within 30 minutes

It is affordable and spacious unit for 6 people. FOod choice for breakfast could be better.

It is affordable and spacious unit for 6 people. FOod choice for breakfast could be better.

The room was really worn out - a chair had duct tape around the arm of the chair - bug in our sink - money is tight these days so when you pay over $100 for a room - you want a nice clean room

The room was really worn out - a chair had duct tape around the arm of the chair - bug in our sink - money is tight these days so when you pay over $100 for a room - you want a nice clean room

Very good location and clean facility. Not close to main road so it is very quiet. Room is spacious and lobby is comfortable. It will be much better if the breakfast can be improved

Very good location and clean facility. Not close to main road so it is very quiet. Room is spacious and lobby is comfortable. It will be much better if the breakfast can be improved

-

-

Clean room, welcoming staff and convenient location, highly recommend!

Clean room, welcoming staff and convenient location, highly recommend!

Nice and roomy, well apportioned suite. Bright and cheery room and staff.

Nice and roomy, well apportioned suite. Bright and cheery room and staff.

Great place for long term stay. very clean and friedly saff.

Great place for long term stay. very clean and friedly saff.

Seemed run down and like anybody in the streets was allowed in

Seemed run down and like anybody in the streets was allowed in

Perfect

Perfect

One of the highlights of our stay was the pool. My son had an incredible time playing and swimming, which made our stay even more enjoyable. The pool area was clean and well-maintained, providing a safe and fun environment for families. The suites were spacious, comfortable, and equipped with everything we needed for a pleasant stay. The staff was friendly, attentive, and always ready to assist with any requests. Overall, Homewood Suites by Hilton Gaithersburg exceeded our expectations. I highly recommend this hotel for anyone looking for a comfortable and family-friendly place to stay.

One of the highlights of our stay was the pool. My son had an incredible time playing and swimming, which made our stay even more enjoyable. The pool area was clean and well-maintained, providing a safe and fun environment for families. The suites were spacious, comfortable, and equipped with everything we needed for a pleasant stay. The staff was friendly, attentive, and always ready to assist with any requests. Overall, Homewood Suites by Hilton Gaithersburg exceeded our expectations. I highly recommend this hotel for anyone looking for a comfortable and family-friendly place to stay.

For a place that was built in 1987, there were elements of this that showed, however, there are improvements being made that will make this place a go to again

For a place that was built in 1987, there were elements of this that showed, however, there are improvements being made that will make this place a go to again

Very nice hotel. Staff were friendly and helpful. Hotel room smelled like dog. Closet smelled really awful.

Very nice hotel. Staff were friendly and helpful. Hotel room smelled like dog. Closet smelled really awful.

Room was really spacious and they had laundry facility, so I can use washer and dryer.

Room was really spacious and they had laundry facility, so I can use washer and dryer.

We were only there for one night and it was extremely nice. Our only issue is that when I booked online, Hotels.com confirmed a booking of a king size bed, accessible room with roll in shower. We only had a tub — more than a one night stay would have been a problem for my husband who is recovering from a spinal cord injury. The desk clerk showed me that the transmission they received from Hotels.com did NOT show that request.

We were only there for one night and it was extremely nice. Our only issue is that when I booked online, Hotels.com confirmed a booking of a king size bed, accessible room with roll in shower. We only had a tub — more than a one night stay would have been a problem for my husband who is recovering from a spinal cord injury. The desk clerk showed me that the transmission they received from Hotels.com did NOT show that request.

Huge rooms and fully furnished

Huge rooms and fully furnished

Everything was superb except for housekeeping. We had to ask three times for towels and wash cloths. There was a leak from the ceiling in our room. Other than that I enjoyed it

Everything was superb except for housekeeping. We had to ask three times for towels and wash cloths. There was a leak from the ceiling in our room. Other than that I enjoyed it

After checking in, I looked at the hotel's website and found that their prices for the exact same room were significantly lower than what Expedia charged us. The difference was approximately $20 a day, which could have helped us manage our unexpected expenses better. I approached the hotel staff, explained our situation, and requested if they could honor their lower price instead of the higher Expedia rate. Despite explaining our circumstances, the staff refused to adjust the price. This lack of customer concern and consideration during such a trying time was deeply disappointing. Not only did this refusal add to our financial burden, but it also left us feeling unsupported during a period when compassion and understanding would have been greatly appreciated. Overall, this experience has left a negative impression of both EXPEDIA & Homewood Suites by Hilton. To improve, I suggest that the hotel & EXPEDIA consider being more flexible and understanding in exceptional circumstances.

After checking in, I looked at the hotel's website and found that their prices for the exact same room were significantly lower than what Expedia charged us. The difference was approximately $20 a day, which could have helped us manage our unexpected expenses better. I approached the hotel staff, explained our situation, and requested if they could honor their lower price instead of the higher Expedia rate. Despite explaining our circumstances, the staff refused to adjust the price. This lack of customer concern and consideration during such a trying time was deeply disappointing. Not only did this refusal add to our financial burden, but it also left us feeling unsupported during a period when compassion and understanding would have been greatly appreciated. Overall, this experience has left a negative impression of both EXPEDIA & Homewood Suites by Hilton. To improve, I suggest that the hotel & EXPEDIA consider being more flexible and understanding in exceptional circumstances.

The bathroom only had three towels and was not clean in our room, there was dust and hair on the countertop ledges. The garbage disposal had stuff in it when we arrived. The coffee bar in the room was not stocked and almost empty.

The bathroom only had three towels and was not clean in our room, there was dust and hair on the countertop ledges. The garbage disposal had stuff in it when we arrived. The coffee bar in the room was not stocked and almost empty.

Lack of amenities in room

Lack of amenities in room

Perfect room for a family of 6 with full kitchen. Breakfast was good - food options were limited but still enough yo have a good full plate! Pool was clean and staff super friendly!

Perfect room for a family of 6 with full kitchen. Breakfast was good - food options were limited but still enough yo have a good full plate! Pool was clean and staff super friendly!

Convenient location, lg suite, good for families.

Convenient location, lg suite, good for families.

The rooms are dark and dingy and not well cleaned at all (dirty light fixtures, crumbs in fridge). The frame of bathroom mirror was broken and there was mold in the shower. And while I'm sure it was an anomaly given time of year there was a significant ant problem in our room and the room next door. We changed hotels after one night but the front desk crew was very understanding and accommodating and refunded their portion of our stay.

The rooms are dark and dingy and not well cleaned at all (dirty light fixtures, crumbs in fridge). The frame of bathroom mirror was broken and there was mold in the shower. And while I'm sure it was an anomaly given time of year there was a significant ant problem in our room and the room next door. We changed hotels after one night but the front desk crew was very understanding and accommodating and refunded their portion of our stay.

Nice outdoor/pool area.

Nice outdoor/pool area.

I paid for a double bed suite… I was not given the room i reserved and paid for. They told me that i was a guaranteed a room but not room type. Turns out they were booked and because there was an event in the area, overcharged for the room. Refused to refund me the difference and allegedly told expedia they offered a roller bed when they lied and did no such thing!

I paid for a double bed suite… I was not given the room i reserved and paid for. They told me that i was a guaranteed a room but not room type. Turns out they were booked and because there was an event in the area, overcharged for the room. Refused to refund me the difference and allegedly told expedia they offered a roller bed when they lied and did no such thing!

Nice overnight stay

When we arrived at 4:00 (one hour after check in time) our room was not ready. We were told it could be an hour or longer before it was ready. We had a function at Georgetown to attend and needed to change clothes. We were told we could change in public bathroom. Unacceptable.

Outdated with bugs in room

The staff were helpful and friendly, especially Barbara the manager who checked us in. The rooms are spacious and clean.

Huge room! Beds were comfortable but nothing to write home about. Breakfast according to my 21 year old daughter was meh. Overall though for the price it was great. Close to Metro if you have a car to get to Shady Grove (red line). Well positioned relative to restaurants and shopping.

Everything is good

The property was very accommodating for my family. We enjoyed our stay.

I can’t say Anything Negative!!! Always Clean, Safe, and Quiet!!! Staff is Always Professional!!! My home away from home!!!

Excellent

Great.

I stayed here with my daughter and 2 grandchildren and the room was very spacious. The front desk people were helpful and pleasant.

The hotel was a warm respite from what started out as a tragic VRBO rental experience; however, since there were 5 of us, we requested an extra place setting for meals that we were preparing in the room and, even though the gentleman at the desk took our request, the extra place setting never materialized in our room. This was very disappointing as we only had enough dishes for four of us.

Condition of rooms is old

Very clean and quite hotel, highly recommend

Large clean rooms, would stay here again

Always a great place to stay.

Good

A very wonderful experience. The staff is very accommodating. However The first night we stayed our room thermostat did not work and all the other rooms were booked solid and it just so happened to be a night that it snowed and hit below freezing temperatures. It would have been great to change rooms but it was impossible. But the very next morning the front desk got us into a better room upgrade and was very nice and friendly about the whole situation.

I like everything about homewood, it's like home away from home.

The hotel was clean and nice. The staff was very friendly. The only thing I didn’t like was the breakfast was not a good option. Not much to choose from. If you’re looking for pancakes, waffles, grits and anything else other than cereal and oatmeal plan on getting up early to go get your own breakfast.

Pull out couch wouldnt come out.

Room was very clean. Refrigerator was very noisy. Breakfast was a bit sparse. Only apple juice was offered. Muffins were ok. Tiny. No waffles.

Beautiful hotel that was very clean and room was spacious and comfortable. Only complaint was heat vent in hallway whistled and annoying. It could be heard in room. Breakfast was good and staff were friendly

Suite was very spacious and accommodated my wheelchair bound mother-inlaw. Management was friendly at front desk.

Great location. Breakfast was included and hot. We needed the sofa bed. It was the absolute worst. You can feel the springs through it. They did have roll away beds but the hotel would not let us have 2. I made the reservation for 2 queens and when I got there they asked if I would switch to a king upgrade. It was not an upgrade, we actually lost a bed and had to sleep on the couch which was terrible. A few electrical outlets in the room did not work which was inconvenient. They had 3 treadmills. 2 had out of service signs on them and the third one was clearly broken. Our room also did have a heavy animal order in it.

This was the first hotel in about 4-5 hotel stays (different hotels around the same price range) where everything was clean and working and we didn't have to ask the front desk for anything. It was refreshing to actually get what you pay for and we are thankful for Homewood Suites giving us a nice a relaxing night with plenty of space for the kids!

2. I asked for trash to be taken out of my room on my second day - it was never done But no reason why I would not stay again Staff was pleasant

Hotel staff was friendly however the hotel was very dirty. The room smelled like weed. Beware it’s pet friendly and for those who do not have pets the smell was obvious. I will never stay at this property again. Not even close to a 2.0 rating.

When I went to check out I was told by the front dest person I'd have to file a complaint with Travelocity to get my money back for the one night. It turns out that person was incorrect and that I wasn't charged for that night after all. Why would I want to do business with Hilton if the best they can offer is "I'm sorry". I did better in a low end roadside motel in Maine not too long ago.

Our stay was great and the people were awesome they were able to accommodate our needs thank you guys

Amazing.

Everything was great. They had snacks for sale downstairs and small items to cook that attracted my kids. My kids enjoyed the pool outside. I only can complain about the comfort level of the bed but that’s because I’m use to my bed. The bed here was very uncomfortable to me. But the room was very spacious and bathroom was clean.

Stayed for 11 nights! It was a good experience.