WoodSpring Suites Fredericksburg

Convenience to work Difficult to check out . No front deck person at time of check out .

Exceptional

Don’t stay here if you can afford any place else. Dirty, had bugs, place constantly smelled like smoke. Was there for 10 days room was never cleaned. Had to wash my own towels and sheets. In a word disgusting!!!

Superb

Other then the people next door playing loud music, things were good

Was clean room, for me was a nice place. Thanks👍🙏

Near a large mall complex.

The manager who helped me was great. Whatever issues I had. Corrected them and made it right. Five hours before getting to the hotel I received a call from the hotel telling me the rate I booked for on booking.com was incorrect and they weren't going to honor it and I needed to pay $149.99. I said that was unacceptable and said when I arrived at the hotel I would need to speak to the manager. The lady stated she was the manager and I needed to deal with booking.com. I was upset, because I booked the room March 30 and no one called me until five hours before arriving. The manager did the right thing and honored the price. The hotel is out dated and it was dirty. The carpets were stained and needed a vacuuming. When I got to my room there was only 1 bed and my son and his girlfriend were with me. The room didn't smell good and I killed 3 roaches. I could not stay in that room.

The manager who helped me was great. Whatever issues I had. Corrected them and made it right. Five hours before getting to the hotel I received a call from the hotel telling me the rate I booked for on booking.com was incorrect and they weren't going to honor it and I needed to pay $149.99. I said that was unacceptable and said when I arrived at the hotel I would need to speak to the manager. The lady stated she was the manager and I needed to deal with booking.com. I was upset, because I booked the room March 30 and no one called me until five hours before arriving. The manager did the right thing and honored the price. The hotel is out dated and it was dirty. The carpets were stained and needed a vacuuming. When I got to my room there was only 1 bed and my son and his girlfriend were with me. The room didn't smell good and I killed 3 roaches. I could not stay in that room.

Room wasn’t available they never called and said no rooms

I found a bug in the shower; limited number of towels provided; no bedside lamp (you have to get up out of bed and walk to the door to click on the overhead light, thus waking up your spouse); ludicrous policy that every adult has to have provide an ID and have it processed in order to stay in the room. REALLY?

Room had bad smell

There wasn’t any. The dirty carpets, the linens, the beds, the roaches smells and overall the facilitiy.

The dirty carpets, the linens, the beds, the roaches smells and overall the facilitiy.

Very good

Clean room big room as well

Exceptional

Reserved a non smoking. Was offered only a smoking room. Boooo. Declined stay

Reserved a non smoking. Was offered only a smoking room. Boooo. Declined stay

The location Dirty floors. Broken sink. Smelly room. Booked 2 queen and got 1 queen. Nosy. Unorganized staff and service. Stains on sheets.

Dirty floors. Broken sink. Smelly room. Booked 2 queen and got 1 queen. Nosy. Unorganized staff and service. Stains on sheets.

Good

Good

Nothing Everything I stink smells like it’s a shelter

Nothing Everything I stink smells like it’s a shelter

Nothing So nasty

Yea

Book a room but when I got there the guy at the college they was booked up already now I have to figure out how to get my money back

Room wasn’t available they never called and said no rooms

The rooms were clean and the staff was helpful and friendly. My only complaint is the water pressure in the shower was horrible. Everything else was great.

none bed

none bed

There are few amenities, not even a lobby or an ice machine. No drapes on the windows to block out the lights, only blinds. No bedside lighting, only 2 harsh overhead lights. No desk, only a table, no comfortable chair to sit in if there was a desk. "Free" wifi, but for only one device, unless you pay more, which isn't "free", is it? We don't even know if this really qualifies as a hotel. The beds were comfortable, and the toilet flushed, so not "zero stars", but just awful. Never, ever again.

There are few amenities, not even a lobby or an ice machine. No drapes on the windows to block out the lights, only blinds. No bedside lighting, only 2 harsh overhead lights. No desk, only a table, no comfortable chair to sit in if there was a desk. "Free" wifi, but for only one device, unless you pay more, which isn't "free", is it? We don't even know if this really qualifies as a hotel. The beds were comfortable, and the toilet flushed, so not "zero stars", but just awful. Never, ever again.

Says free wifi which only allowed 1 device so after I connected my tablet it tried to charge me to connect my son's roku device. Don't understand how wifi is free when there's an additional charge for another device.

The location was very nice The air conditioner didn't work very well, the bed was very horrible to sleep on, stains in the sheets, the pillows where very woen out and old and flat,it smelled like dog urine, when I plugged up my phone charger the tv and the bathroom light went off and the TV never came back on until the next morning. I would never recommend anyone to stay there.

It had a kitchenette They wouldn’t let me sleep they kept knocking on my door when I tried to.

Holes punched in the bathroom door, no lamps or decorations. Towels were awful and we only had 2 sets even though our reservation was for 3 people. Hotel smelled funny. Would not stay here again.

Roaches

Yes to both

Yes to both

Staff is always helpful. Darell, the manager is very accommodating and kind. The maintenance man James is always ready to fix any problem! Ms Melissa is the sweetest and so hardworking! M

Staff is always helpful. Darell, the manager is very accommodating and kind. The maintenance man James is always ready to fix any problem! Ms Melissa is the sweetest and so hardworking! M

Awesome

Awesome

Great

Great

nothing roaches dirty room floors dirty bathroom didn't work burners on the stove did not work it was absolutely awful 118 dollars lost we were getting bittin by bugs roaches crawling in our food carpets awful

The rooms had roaches and smelled of mold. The staff is untrained, I paid in full through Expedia for 2 weeks. When I came back from work one night I was locked out of my room. When I went to the front desk, they told me I owed $400. In a panic I paid it, then moments later I found my confirmation email from Expedia proving I had paid. I am still waiting for my refund. When I went to finally check out the front desk told me they could not give me confirmation that I had checked out because they were out of printer ink and had no access to email. They did allow me to take a picture of their computer screen though. In short, I would not bring my wife or children to this hotel. Its dangerous and unclean. The pictures on Exedia.com were not what the property looks like at all.

The rooms had roaches and smelled of mold. The staff is untrained, I paid in full through Expedia for 2 weeks. When I came back from work one night I was locked out of my room. When I went to the front desk, they told me I owed $400. In a panic I paid it, then moments later I found my confirmation email from Expedia proving I had paid. I am still waiting for my refund. When I went to finally check out the front desk told me they could not give me confirmation that I had checked out because they were out of printer ink and had no access to email. They did allow me to take a picture of their computer screen though. In short, I would not bring my wife or children to this hotel. Its dangerous and unclean. The pictures on Exedia.com were not what the property looks like at all.

Awful. Dirty, no TV remote, no hair dryer, no toiletries, bed springs in our back, no comforter on bed or pillow cases on pillows. Will definitely NOT be back. We only stayed because we arrived late, otherwise we would have left and found somewhere else.

Awful. Dirty, no TV remote, no hair dryer, no toiletries, bed springs in our back, no comforter on bed or pillow cases on pillows. Will definitely NOT be back. We only stayed because we arrived late, otherwise we would have left and found somewhere else.

Well Rounded to meet all the necessities in life.

Well Rounded to meet all the necessities in life.

Nice area, close to multiple restaurants and a lot of shops within walking distance

Nice area, close to multiple restaurants and a lot of shops within walking distance

Gave my room away because Expedia gave a price below rack rate, mgr Carter then lied about doing so, he became aggressive and rude when I ask for the desk person who the day before guaranteed the reservation, section 8 motel with shady people hanging outside looking in parked cars ,BEWARE OF this place

Gave my room away because Expedia gave a price below rack rate, mgr Carter then lied about doing so, he became aggressive and rude when I ask for the desk person who the day before guaranteed the reservation, section 8 motel with shady people hanging outside looking in parked cars ,BEWARE OF this place

Rude employees

I was alone, elderly and handicapped. They took care of me as a group

I was alone, elderly and handicapped. They took care of me as a group

Nothing Old very very dirty carpet. Feet turned black. Old furniture with missing wood veneer. Toilet seat broken, microwave handle broken, roaches in bathroom. Broken slat on wooden window shade allowing light to shine through hole in the morning. Bathroom sink drain stop broken and water would not drain. One set of towels for 2 people

Hotel have roaches

We booked 2 queen beds and paid for 2 queen beds and only got a room with 1. Room was awful ac didnt work and we didnt end up staying the night. Awful

We booked 2 queen beds and paid for 2 queen beds and only got a room with 1. Room was awful ac didnt work and we didnt end up staying the night. Awful

Nothing The hotel is infested with cockroaches.

Tv had issues.

We didn't even go in the room the roaches were visible from the threshold. It has nt been kept up.

We didn't even go in the room the roaches were visible from the threshold. It has nt been kept up.

No remote at c/I. Ac didn't work so well.

I absolutley loved everythung but no shower curtain made a huge mess with water

I absolutley loved everythung but no shower curtain made a huge mess with water

The carpet was actually damp, looked like drug dealers in the parking lot. The room had actual fleas in it.

The carpet was actually damp, looked like drug dealers in the parking lot. The room had actual fleas in it.

They were friendly and very helpful with anything I needed. I also would like to especially thank 2 of the front desk employees: ISAIAH; He got me all checked in, & I appreciated that he made sure I was happy with my room beforehand. All my questions were answered, even when I had a few questions that haven’t been asked before, I appreciated him for making sure I had answers. He is a phenomenal employee all around. SHAWANA: She helped me with my keys when they weren’t working & saw me coming in and I needed an extra hand she was quick to lend her hand to help me. I appreciated that. OVERALL the staff is amazing and I appreciate how helpful and nice they were. My only complaint would be is.. I called 3 times to see if I could check in earlier and every time I was told “@ 3.. @ 3pm.” & when I arrived it is offered to CHECK IN Early.. it’s just an extra fee.. but I was not informed of that and it was very disappointing that I wasn’t able to check in earlier & it is offered.

They were friendly and very helpful with anything I needed. I also would like to especially thank 2 of the front desk employees: ISAIAH; He got me all checked in, & I appreciated that he made sure I was happy with my room beforehand. All my questions were answered, even when I had a few questions that haven’t been asked before, I appreciated him for making sure I had answers. He is a phenomenal employee all around. SHAWANA: She helped me with my keys when they weren’t working & saw me coming in and I needed an extra hand she was quick to lend her hand to help me. I appreciated that. OVERALL the staff is amazing and I appreciate how helpful and nice they were. My only complaint would be is.. I called 3 times to see if I could check in earlier and every time I was told “@ 3.. @ 3pm.” & when I arrived it is offered to CHECK IN Early.. it’s just an extra fee.. but I was not informed of that and it was very disappointing that I wasn’t able to check in earlier & it is offered.

Nothing The room in the picture was not the room I was give. Janky room and bed super uncomfortable

We got there late or I would have left to find something else. Pillows were very old and flat but the sheets were clean. We slept and got out of there as fast as we could. One shining star was the Auditor he was a very nice person with good customer service.

We got there late or I would have left to find something else. Pillows were very old and flat but the sheets were clean. We slept and got out of there as fast as we could. One shining star was the Auditor he was a very nice person with good customer service.

The personnel was exceptional during a rough week. Very courteous, always ready to help. Very impressed

The personnel was exceptional during a rough week. Very courteous, always ready to help. Very impressed

Still said no "room number" assigned to us so best he said he could do was CANCEL our current reservation & give us a new & different type of room, which was going to cost more than our reservation made days ago. Never heard of such a thing. Not sure what kind of operation they are running there. *In all fairness, the employee, Rondell O. was very nice, assuming he was just following orders. Some of the guests also looked a little on the shady side.Was shown a room; very old looking inside, unlike the outside appearance. We did not stay there due to the circumstances. Finding another hotel on a Saturday night was not what we envisioned, as we book through Expedia all the time & love their service. *Expedia was very helpful & accommodating when I spoke to them regarding the situation.

Still said no "room number" assigned to us so best he said he could do was CANCEL our current reservation & give us a new & different type of room, which was going to cost more than our reservation made days ago. Never heard of such a thing. Not sure what kind of operation they are running there. *In all fairness, the employee, Rondell O. was very nice, assuming he was just following orders. Some of the guests also looked a little on the shady side.Was shown a room; very old looking inside, unlike the outside appearance. We did not stay there due to the circumstances. Finding another hotel on a Saturday night was not what we envisioned, as we book through Expedia all the time & love their service. *Expedia was very helpful & accommodating when I spoke to them regarding the situation.

Traffic noise. Bed, not great. On the good side, I met James from maintenance, Frankie from house keeping. These two were on point.helped me out on a couple of requests.

Traffic noise. Bed, not great. On the good side, I met James from maintenance, Frankie from house keeping. These two were on point.helped me out on a couple of requests.

There was hair all over the bathroom. The toilet would not flush. The sheets were not all the way on the bed and the mattress was very dirty.

There was hair all over the bathroom. The toilet would not flush. The sheets were not all the way on the bed and the mattress was very dirty.

Can not comment because they overnooked us and cancelled our reservation after confirming it.

Can not comment because they overnooked us and cancelled our reservation after confirming it.

Had to ask for towels every five days and one roll of toilet on Mondays only!

Had to ask for towels every five days and one roll of toilet on Mondays only!

Yes, I stayed for over a week. I must say that Diamond at the front desk is an asset to your company. Diamond is a true professional and I look forward to my next stay.

Yes, I stayed for over a week. I must say that Diamond at the front desk is an asset to your company. Diamond is a true professional and I look forward to my next stay.

Not very nice

Not very nice

It was loud and uncomfortable.

It was loud and uncomfortable.

Bed linens were dirty I had to have them replaced no toilet paper in the room and the rugs were filthy

Bed linens were dirty I had to have them replaced no toilet paper in the room and the rugs were filthy

Great

Great

do not stay here… I should have taken it as a red flag when the lady at the check-in desk asked if I would like to see the room before paying for it. It was late, I was tired and I said no it’s fine. How bad could it be? I was soon to find out… Bugs scuttling everywhere, cigarette holes in the comforter, pubic hair in the yellowed sheets, furniture falling apart, smell of stale cigarettes, etc. Absolutely the worst place. I didn’t stay ,I left and went next-door. Lesson learned, when the front desk person asks if you want to see the room first, run away.

do not stay here… I should have taken it as a red flag when the lady at the check-in desk asked if I would like to see the room before paying for it. It was late, I was tired and I said no it’s fine. How bad could it be? I was soon to find out… Bugs scuttling everywhere, cigarette holes in the comforter, pubic hair in the yellowed sheets, furniture falling apart, smell of stale cigarettes, etc. Absolutely the worst place. I didn’t stay ,I left and went next-door. Lesson learned, when the front desk person asks if you want to see the room first, run away.

Property is great

Property is great

front desk perfect customer service

front desk perfect customer service

Had someone open the door to my room at 2am. Front desk double booked my room, and gave a key to someone else. Super unsafe and unprofessional thing to do. Will never stay here again.

Had someone open the door to my room at 2am. Front desk double booked my room, and gave a key to someone else. Super unsafe and unprofessional thing to do. Will never stay here again.

God place to stay

God place to stay

Not bad for the price. I will say the smell of cigarettes inside is terrible.

Not bad for the price. I will say the smell of cigarettes inside is terrible.

Upon entering the room we had no toilet paper no clean towels or wash cloths our shower curtain was moldy.We had no blanket on the bed, our fitted sheet for the bed was filthy. We booked the room for april 29th to may 7th and paid for our stay, however may 6th came and we were told that we had to pay for another night if we were planning on checking out on the 7th of may. When i went to the front desk to figure out what was going on the person at the front desk told me that according to thier file on the compter we were only paid up until may 6th and if we wanted to stay until may 7th we would have to pay almost $50 when i showed the person at the front desk my itinerary which clearly stated that my Check in date was April 29th 2024 and my check out date was May 7th 2024 and we were paid in full, the lady at the front desk stated she didn't know what to tell me except that i had to pay an additional fee for the 6th to the 7th. Even my receipt at the front desk showed that my check out was may 7th and i didn't owe anything extra.However the lady at the front desk was still telling me that i had to pay an additional fee if i were planing on checking out on may 7th 2024.

Upon entering the room we had no toilet paper no clean towels or wash cloths our shower curtain was moldy.We had no blanket on the bed, our fitted sheet for the bed was filthy. We booked the room for april 29th to may 7th and paid for our stay, however may 6th came and we were told that we had to pay for another night if we were planning on checking out on the 7th of may. When i went to the front desk to figure out what was going on the person at the front desk told me that according to thier file on the compter we were only paid up until may 6th and if we wanted to stay until may 7th we would have to pay almost $50 when i showed the person at the front desk my itinerary which clearly stated that my Check in date was April 29th 2024 and my check out date was May 7th 2024 and we were paid in full, the lady at the front desk stated she didn't know what to tell me except that i had to pay an additional fee for the 6th to the 7th. Even my receipt at the front desk showed that my check out was may 7th and i didn't owe anything extra.However the lady at the front desk was still telling me that i had to pay an additional fee if i were planing on checking out on may 7th 2024.

Was charged for a double smoking but stayed in single smoking

Was charged for a double smoking but stayed in single smoking

My toilet leaked toilet water and there was no electrical outlet in the bathroom. I asked for maintenance two weeks ago but still nothing was fixed. So I had to step on toilet water every single day and run a 50 ft extension cord into the bathroom to use electricity in their. Very annoying, disgusting and unacceptable I am looking into another extended stay suite elsewhere now

My toilet leaked toilet water and there was no electrical outlet in the bathroom. I asked for maintenance two weeks ago but still nothing was fixed. So I had to step on toilet water every single day and run a 50 ft extension cord into the bathroom to use electricity in their. Very annoying, disgusting and unacceptable I am looking into another extended stay suite elsewhere now

I really want to know that the WoodSpring hotel in Fredericksburg copy Driver's licsence of each customer. How long the hotel is going to keep the ID card copy? because all the faculty said differently.

I really want to know that the WoodSpring hotel in Fredericksburg copy Driver's licsence of each customer. How long the hotel is going to keep the ID card copy? because all the faculty said differently.

The staff was great. The service on spot repairs was on point. I stayed in a smoking room could use better ventilation but, overall stay was great and comfortable.

The staff was great. The service on spot repairs was on point. I stayed in a smoking room could use better ventilation but, overall stay was great and comfortable.

Needed a place to stay for a night on a very last minute notice. They had same day availability l, checked me in quickly and easily, and the room was perfect for what I needed. No drama, no hassle, in and out the next morning. Would stay again if I ever had the need.

Needed a place to stay for a night on a very last minute notice. They had same day availability l, checked me in quickly and easily, and the room was perfect for what I needed. No drama, no hassle, in and out the next morning. Would stay again if I ever had the need.

Super shady!

Super shady!

I left the next morning early , I had booked the hotel for a 12 night stay and they would not refund me the 11nights I did not stay there… Also VERY noisy and dirty

I left the next morning early , I had booked the hotel for a 12 night stay and they would not refund me the 11nights I did not stay there… Also VERY noisy and dirty

It seemed clean and maintained and the staff were helpful.

It seemed clean and maintained and the staff were helpful.

This hotel claims that it takes pets.we have a 9 lb Persian cat. When we arrived the woman at the desk said to me "$200" for you cat won't be a problem. I said it most definitely will be a problem. We are paying $167 for the room. I declined to check in under these circumstances and left. I intend to protest this non cancellable room.

This hotel claims that it takes pets.we have a 9 lb Persian cat. When we arrived the woman at the desk said to me "$200" for you cat won't be a problem. I said it most definitely will be a problem. We are paying $167 for the room. I declined to check in under these circumstances and left. I intend to protest this non cancellable room.

Everything you need is right here.

Everything you need is right here.

the internet is somehow worse than the horrible service and cockroaches in the room-i mentioned to the front desk and they said they'd send someone but never did- I've been here for 6 weeks as my primary residence and they actively break the law to make sure you don't get Tennant rights, not to mention they up the price when you book through Expedia so you're not even told the real price you pay, they charged me almost 50 extra last week with no notice whatsoever and told to pay the extra or leave. honestly with the water being OFF more often than on; let alone functional/ heated, they're not worth the 450 they're charging for a single queen bed- check dunning mills right down the road if you want a decent stay because this ISNT it.

the internet is somehow worse than the horrible service and cockroaches in the room-i mentioned to the front desk and they said they'd send someone but never did- I've been here for 6 weeks as my primary residence and they actively break the law to make sure you don't get Tennant rights, not to mention they up the price when you book through Expedia so you're not even told the real price you pay, they charged me almost 50 extra last week with no notice whatsoever and told to pay the extra or leave. honestly with the water being OFF more often than on; let alone functional/ heated, they're not worth the 450 they're charging for a single queen bed- check dunning mills right down the road if you want a decent stay because this ISNT it.

Elevator was not working. Was given a ground floor room because of this and was told the better rooms were upstairs! Had no lamp, the room had a bad odour (use to be a smoking room!). Bare basic room, uncomfortable bed, hotel felt unsafe, thin walls heard everything going on, noisy and over-priced. Would not recommend.

Elevator was not working. Was given a ground floor room because of this and was told the better rooms were upstairs! Had no lamp, the room had a bad odour (use to be a smoking room!). Bare basic room, uncomfortable bed, hotel felt unsafe, thin walls heard everything going on, noisy and over-priced. Would not recommend.

Terrible conditions, refrigerator stopped work with in mins of being in the room. Other tenants were very loud, bad smells all throughout the hotel. The beds were very hard and uncomfortable.

Terrible conditions, refrigerator stopped work with in mins of being in the room. Other tenants were very loud, bad smells all throughout the hotel. The beds were very hard and uncomfortable.

I booked the room online but when I went to check-in the man asked if I wanted to see the room. I said yes and he gave me the key to go look in room. The room door was open and it was nasty. The walls in bathroom looked like it had dried up blood splits on them. The sheets had little black specks on them. I did not feel safe to stay there. I did not even check in and he said I could cancel the room. He did not even check me in. I would not recommend that hotel to anyone.

I booked the room online but when I went to check-in the man asked if I wanted to see the room. I said yes and he gave me the key to go look in room. The room door was open and it was nasty. The walls in bathroom looked like it had dried up blood splits on them. The sheets had little black specks on them. I did not feel safe to stay there. I did not even check in and he said I could cancel the room. He did not even check me in. I would not recommend that hotel to anyone.

I have a disability that makes stair very difficult. I was on the 3rd floor and the elevator was not operable

I have a disability that makes stair very difficult. I was on the 3rd floor and the elevator was not operable

I'm a night shift nurse, and checked in the first morning and walked into a room that had a light smell of smoke, just like in the elevators and hallways. Even though I had reserved a non-smoking room, I decided to ignore the smell and go to sleep. The room was loud as the hotel is right next to I-95, and I was also informed that there is only housekeeping services every 14 days. Extra towels would cost as well. The next morning, I came back to the room at 8am and the smell of smoke was extremely heavy. It was so overwhelming that I ended up requesting a room switch that morning, which I received and moved to a room that didn't smell like smoke, just body odor. After that hassle, I finally got to go to sleep only to be awoken by a bang on the door asking me to get up so that pest prevention could spray the fridge and sink with pesticide treatment. Half awake, I asked if this could be delayed and the response was no. Before realizing what they were doing, they were spraying my fridge with prepped meals inside with pesticide. The sleep quality was poor, the cleanliness was poor, and the crowd that hangs around that hotel is shady to say the least. Will not return here...ever.

I'm a night shift nurse, and checked in the first morning and walked into a room that had a light smell of smoke, just like in the elevators and hallways. Even though I had reserved a non-smoking room, I decided to ignore the smell and go to sleep. The room was loud as the hotel is right next to I-95, and I was also informed that there is only housekeeping services every 14 days. Extra towels would cost as well. The next morning, I came back to the room at 8am and the smell of smoke was extremely heavy. It was so overwhelming that I ended up requesting a room switch that morning, which I received and moved to a room that didn't smell like smoke, just body odor. After that hassle, I finally got to go to sleep only to be awoken by a bang on the door asking me to get up so that pest prevention could spray the fridge and sink with pesticide treatment. Half awake, I asked if this could be delayed and the response was no. Before realizing what they were doing, they were spraying my fridge with prepped meals inside with pesticide. The sleep quality was poor, the cleanliness was poor, and the crowd that hangs around that hotel is shady to say the least. Will not return here...ever.

Friendly staff, but will not stay again. Our room smelled AWFUL to the point I searched for other available hotels. The carpets felt gritty and dirty. Didn’t feel very safe walking outside, especially the area in the back. But by far, the smell of this hotel will haunt me forever.

Friendly staff, but will not stay again. Our room smelled AWFUL to the point I searched for other available hotels. The carpets felt gritty and dirty. Didn’t feel very safe walking outside, especially the area in the back. But by far, the smell of this hotel will haunt me forever.

Just a bed. Not toiletries, no hand towels, no ice machine, no lamps, pillows were flat like pancakes. If you want a bed I guess it’s fine but I will never stay at another Woodspring Suites. It’s a joke.

Just a bed. Not toiletries, no hand towels, no ice machine, no lamps, pillows were flat like pancakes. If you want a bed I guess it’s fine but I will never stay at another Woodspring Suites. It’s a joke.

No ice machine. No hair dryer. No coffee maker, no shampoo, one tiny bar of soap, only two pillows. Horrible odor in entire place. Bed looked like a roll-away. No apparent front door. Had to look for it. Apparent homeless person, sitting on ground near door. This place should charge by the hour -- catch my drift!!

No ice machine. No hair dryer. No coffee maker, no shampoo, one tiny bar of soap, only two pillows. Horrible odor in entire place. Bed looked like a roll-away. No apparent front door. Had to look for it. Apparent homeless person, sitting on ground near door. This place should charge by the hour -- catch my drift!!

The drink machine would not work in the lobby. The air conditioner only blew warm air and it was very noisy all night.

The drink machine would not work in the lobby. The air conditioner only blew warm air and it was very noisy all night.

Let me start off by saying that the overall stay was pleasant; however, when the front desk rep, KeeKee, worked is when it goes South. If she is asked to do anything, it is a huge inconvenience, which includes something as small as giving out toilet paper. After the laundry detergent dispenser took my money, she accused me of never putting money in th

Let me start off by saying that the overall stay was pleasant; however, when the front desk rep, KeeKee, worked is when it goes South. If she is asked to do anything, it is a huge inconvenience, which includes something as small as giving out toilet paper. After the laundry detergent dispenser took my money, she accused me of never putting money in th

Excellent customer service!

Excellent customer service!

Hotels.com indicated pet friendlt...upon arrival no cats allowed! Stuck!

Hotels.com indicated pet friendlt...upon arrival no cats allowed! Stuck!

Very limited household room services. Facilities for guests to pay extra to launder bedsheets, etc. - can request fresh towels, etc. Staff generally helpful. Poor internet access in room unless guests pay extra fee. Noisy at night. Poor WiFi service in room.

Very limited household room services. Facilities for guests to pay extra to launder bedsheets, etc. - can request fresh towels, etc. Staff generally helpful. Poor internet access in room unless guests pay extra fee. Noisy at night. Poor WiFi service in room.

Hotel rooms could smell a little better

Hotel rooms could smell a little better

Awful. Couldn’t sleep very expensive for what the bed. Very noisy and awful smell

Awful. Couldn’t sleep very expensive for what the bed. Very noisy and awful smell

Cleanliness at this location was nearly not there - the whole near 2 weeks that we stayed here room service didn't come around once - nor were we given any clean towels or bed sheets. We ended up leaving a day early just due to the annoyance of a child that was running non stop on the floor above us for the past week+ while we were there. The room itself looked like it was rush cleaned before we came into it, the table still had some kind of marking on it (ketchup?). The sofa bed I payed extra for in this room was not included - nor was I offered a refund for paying extra for what I didn't receive - was instead replaced by a very beat up and dirty chair. TV had backlights that were fully on and hard to see proper from. All in all someplace I don't plan to ever stay in again. Doesn't help that they posted notices of a fire drill the night before they were planning to do it, so we didn't get to see the posts regarding it until the following morning after all ready being disrupted out of no where by the fire drill going off.

Cleanliness at this location was nearly not there - the whole near 2 weeks that we stayed here room service didn't come around once - nor were we given any clean towels or bed sheets. We ended up leaving a day early just due to the annoyance of a child that was running non stop on the floor above us for the past week+ while we were there. The room itself looked like it was rush cleaned before we came into it, the table still had some kind of marking on it (ketchup?). The sofa bed I payed extra for in this room was not included - nor was I offered a refund for paying extra for what I didn't receive - was instead replaced by a very beat up and dirty chair. TV had backlights that were fully on and hard to see proper from. All in all someplace I don't plan to ever stay in again. Doesn't help that they posted notices of a fire drill the night before they were planning to do it, so we didn't get to see the posts regarding it until the following morning after all ready being disrupted out of no where by the fire drill going off.

Very noisy. Couldn’t sleep well

Very noisy. Couldn’t sleep well

I will say, the only difficulty that night was finding you from I 95 North. Didnt see signage and had a hard time maneuvering my large Uhaul truck with a car carrier. Parking was limited. Didnt see you behind the Lowes. Still, the stay was very nice

I will say, the only difficulty that night was finding you from I 95 North. Didnt see signage and had a hard time maneuvering my large Uhaul truck with a car carrier. Parking was limited. Didnt see you behind the Lowes. Still, the stay was very nice

Should not be rated high. More like a college dorm..

Should not be rated high. More like a college dorm..

Great value. Clean and comfortable place to stay. Outstanding customer service.

Great value. Clean and comfortable place to stay. Outstanding customer service.

Bed was hard and pillows were flat

Bed was hard and pillows were flat

After I checked in the room floor carpet was dirty. Dresser bottom shelf was broken. TV picture was about to blow. Literally checked in for 45 mins and checked and left. Waste of $100

After I checked in the room floor carpet was dirty. Dresser bottom shelf was broken. TV picture was about to blow. Literally checked in for 45 mins and checked and left. Waste of $100

It is very run down. It is extended stay and not very taken care of.

It is very run down. It is extended stay and not very taken care of.

There was no bedding on the beds, just sheets. There was no shower curtain. The floor was very dirty with stains etc. The dresser was broken and the door hanging off. The mattress had no box spring, just a metal frame. We did not stay in the room, asked for a refund after we saw the room.

There was no bedding on the beds, just sheets. There was no shower curtain. The floor was very dirty with stains etc. The dresser was broken and the door hanging off. The mattress had no box spring, just a metal frame. We did not stay in the room, asked for a refund after we saw the room.

This was a barebones property - didn't even have shampoo... better if you plan on living there for months vs stay a couple of nights

This was a barebones property - didn't even have shampoo... better if you plan on living there for months vs stay a couple of nights

The facility was dirty and room smelled like a wet dog. Also someone tried to come in the room during the night but luckily had the security lock on.

The facility was dirty and room smelled like a wet dog. Also someone tried to come in the room during the night but luckily had the security lock on.

I already mentioned that the room lacked coffee pot, didn’t have a shower curtain when I got there smoke alarm was taken apart and not fixed the telephone in the room didn’t work the bulbs in the Tv are in the process of going out

I already mentioned that the room lacked coffee pot, didn’t have a shower curtain when I got there smoke alarm was taken apart and not fixed the telephone in the room didn’t work the bulbs in the Tv are in the process of going out

I prepaid before checking in. I contacted the hotel prior to arriving to inform that I would be checking in after midnight and was told that there wouldn't be any issues with checking. Upon arriving after 3am I was told there were no more rooms and they were fully booked. The site clearly said check-ins were good up until 5am. I paid for a reservation that wasn't honored.

I prepaid before checking in. I contacted the hotel prior to arriving to inform that I would be checking in after midnight and was told that there wouldn't be any issues with checking. Upon arriving after 3am I was told there were no more rooms and they were fully booked. The site clearly said check-ins were good up until 5am. I paid for a reservation that wasn't honored.

The staff is working uphill with an owner who obviously doesn't care about their property. Had a fridge, microwave and two hot plate stove, but no utensils or dishes. Any problem we experienced was handled quickly as possible by the staff. If they worked at a better hotel, they'd be better off. April, Melissa, KeyKey and Joseph are worth recruiting away from this hotel.

The staff is working uphill with an owner who obviously doesn't care about their property. Had a fridge, microwave and two hot plate stove, but no utensils or dishes. Any problem we experienced was handled quickly as possible by the staff. If they worked at a better hotel, they'd be better off. April, Melissa, KeyKey and Joseph are worth recruiting away from this hotel.

Safe, clean, comfortable for food prep, good dining options nearby.

Safe, clean, comfortable for food prep, good dining options nearby.

First of all… the front desk person was very nice. However the rooms were terrible. Dirty. No wash clothes. No soap. No battery in the remote. Hair all over the sink and tub. Just a terrible experience

First of all… the front desk person was very nice. However the rooms were terrible. Dirty. No wash clothes. No soap. No battery in the remote. Hair all over the sink and tub. Just a terrible experience

Was excellent and close by work

Was excellent and close by work

The property did not look safe. Lots of people loitering in the parking lot. Also smoking was allowed inside the hotel.

The property did not look safe. Lots of people loitering in the parking lot. Also smoking was allowed inside the hotel.

This place has odors ranging from damp to urine throughout. AC filters blew stench into the room that were miyigated with sanitizer and febreze. The elevators were out and not repaired during the week stay. Room was on the 3rd floor. The front desk required you to retrieve fresh towels yourself and argued over whether it should be paid for as room service was not being provided because the elevators were out. The exterior doors said your room pass was required for entry but were never locked. A solid 1.5 star experience.

This place has odors ranging from damp to urine throughout. AC filters blew stench into the room that were miyigated with sanitizer and febreze. The elevators were out and not repaired during the week stay. Room was on the 3rd floor. The front desk required you to retrieve fresh towels yourself and argued over whether it should be paid for as room service was not being provided because the elevators were out. The exterior doors said your room pass was required for entry but were never locked. A solid 1.5 star experience.

Mattress very uncomfortable , old and worn with cigarette burns. 9 shopping carts shoved under the brush on the backside of the hotel. Trash and cigarette butts everywhere.

Mattress very uncomfortable , old and worn with cigarette burns. 9 shopping carts shoved under the brush on the backside of the hotel. Trash and cigarette butts everywhere.

Very basic hotel. No amenities! No lamps, only 2 towels and wash cloths(paper thin),etc. Hotel located on I95.Very noisy! Based on this stay, i will not stay in another Woodspring hotel.

Very basic hotel. No amenities! No lamps, only 2 towels and wash cloths(paper thin),etc. Hotel located on I95.Very noisy! Based on this stay, i will not stay in another Woodspring hotel.

Nice Astetics... Hard beds!

Nice Astetics... Hard beds!

Staff Was So Helpful

Staff Was So Helpful

This place needs to shut down. Smelled horrible, our bathroom had Bobbi pins from another guest in the bathroom and milk still in the fridge. There were no lamps other than one overhead light. The carpet was disgusting and I made my kids wear their shoes. Overall I wouldn't put the homeless here.

This place needs to shut down. Smelled horrible, our bathroom had Bobbi pins from another guest in the bathroom and milk still in the fridge. There were no lamps other than one overhead light. The carpet was disgusting and I made my kids wear their shoes. Overall I wouldn't put the homeless here.

Avoid this property. Greasy floors. The only way to a coffee pot in the room is to buy one from them. Has a kitchenette, but you also have to buy utensils and plates. So many better places.

Avoid this property. Greasy floors. The only way to a coffee pot in the room is to buy one from them. Has a kitchenette, but you also have to buy utensils and plates. So many better places.

Small rooms, yelled at me over a mask but had pee on the toilet seat when I checked in. They don’t not give you linen and charge you to wash THERE linen.

Small rooms, yelled at me over a mask but had pee on the toilet seat when I checked in. They don’t not give you linen and charge you to wash THERE linen.

If you have zero expectations of what a hotel should have then this is your hotel because it delivers nothing. Our room keys worked inconsistently and that required several trips to the front desk. The towels are the size of a postage stamp and their are no facecloths, hand towels, tissue, hairdryer and to top it all off we had to ask for soap! And expect to get a list of rules and guest policies that borders ridiculous. It is obvious that repeat guests and customer loyalty is not a priority at this hotel. In closing dont bother to question the additional charge on your final statement because they do not even know what it is for you just have to pay it.

If you have zero expectations of what a hotel should have then this is your hotel because it delivers nothing. Our room keys worked inconsistently and that required several trips to the front desk. The towels are the size of a postage stamp and their are no facecloths, hand towels, tissue, hairdryer and to top it all off we had to ask for soap! And expect to get a list of rules and guest policies that borders ridiculous. It is obvious that repeat guests and customer loyalty is not a priority at this hotel. In closing dont bother to question the additional charge on your final statement because they do not even know what it is for you just have to pay it.

Room was bare, hotel was loud. Classic extended stay type environment.

Room was bare, hotel was loud. Classic extended stay type environment.

The room was not very clean. It did not smell fresh. There was lots of hair in the shower.

This is a very comforting and peaceful stay, I would recommend this hotel to anyone.

Basic toiletries and hair dryer not available.

If you are looking for a pet-friendly hotel, this hotel does allow pets but there is a $200 initial charge for your pet and then an additional $8 charge per day. I would not recommend this hotel for those looking for a pet friendly hotel as it cost more for more dog to stay at the hotel for one night than for the actual room.

No soap, towels, no cups, no silverware, plates, missing drawer under the TV, and the TV didnt work. Charged for wifi...I could go on, but why

The counter person was very nice and helped me as soon as I walked in. When I got to the room however, it looked like someone had just thrown it together. The bed was not straight, and I can only surmise that since there was a condom floating in the toilet, the staff used the room for themselves prior to me getting there. I will never go back to this location again, which is not to say this reflects on the chain as a whole, just here.

It was great

Not enough amenities and there wasn’t enough towels.. you only get one towel, one washcloth, no plastic cups and no soap. When I asked for washcloth and towels the next day there was an issue. She stated there’s a shortage and can’t give me no more. I told her I’m here from Sat until Mon and there is 2 people in the room smh

Horrible customer service. I will never stay at this hotel ever again. Surprise billing issue they refused to resolve.

When my wife arrived she found dog crap on the floor, dirt and hair in one of the beds, and a large soaking wet spot on the carpet. When she asked for another room she was told they could not move her. I had rented the room for 5 nights but she did not spend 1 night in the room. The management was notified that we were not staying there and we were told we would not receive a refund for any of the nights. There was no way I was going to have my stay there especially after her mother just passed away. To top off the whole experience we received no help from Hotels.com

Did not sleep the whole stay above occupants kept stomping all day and night reported it to front desk. Also towels and wash clothes weren't so clean had hair on it which was disgusting then bathroom sink had a hole in it. The room had a bad odor.

The worst hotel ever I have been So dirty and smells so bad

I neither stay at a hotel that you had to pay for towels

Well it was a room. Very clean however being that it’s an extended stay motel there was nothing provided such as shampoo etc. there was a sink fridge and microwave but no coffee maker. No breakfast or coffee offered. There were people hanging around that appeared to live there.