Sonesta Simply Suites Fort Worth

The property was properly clean and in good working order. Only problem is that these are suites. Not all the suites have the amenities like glasses, plates, forks, spoons and etc. I would say make sure they are somewhat uniform but I had a nice time thanks

***Super clean!!!*** —nevertheless— The hotel as a whole is antiquated and needs renovation. I’m a school teacher; I’m ok with ok when it comes to lodgings. The layout was fine, as was the space. However, the style and wear of the furnishings seemed about 15 years old. The owner obviously chose alteration over renovation when faced with changing building codes while exerting minimal effort to finance, conceal, or homogenize the project. Damages made by former patrons were obviously not mitigated by the fines they incurred. This place would be a dump if it weren’t for the amazing staff and their ability to keep it spotless :)

Recommend to anybody everything was everything from the staff to room service

Great time. Staff was super sweet and helpful. Felt comfortable.

Exceptional

Everything was perfect!

Overall was a good experience.

Cost Location

Cost Location

Staff was great and that was the only good thing! I’m sure a lot of people live here. There was a constant strong smell of weed in the hallways ( and it’s a non smoking hotel). The first room we were given was disgusting and had a strong smell of smoke however they were very accommodating and moved us to a better smelling cleaner room. We will not be back to this place

Very good

The room we were given smelt like wet dog, very disgusting. I paid more for the incidentals than the price of the room. 2 big dogs without lease were in the lobby and approaching guests. Terrible terrible place. Couldn’t stay more than 4 hrs in total

Everything was great with our stay, we loved the suite specially that it had all the necessary things for cooking even though we didn’t use them. Staff was friendly

During my stay, the Property was trashy Outside. Inside, they never vacuumed the hallways. My room did not have any accommodations I requested or paid for, one being, a roll in shower. My room had no utensils or cookware for the kitchen. I was given 2 key cards, but 1 worked. Several times I had to get the cards reset. My guest and I were not able to use the cards simultaneously. Beware.

Only thing I needed was ice on property. Needs to have trays available either in refrigerator or u can get at front desk!!

No dishes, no ice maker, bugs on the floor

Nothing They cancelled my room but still had the property up even though they raised the prices

Poor

The staff was really friendly. The rooms were very clean and it was overall a great place to stay.

The stay was ok besides the tv channels not working

Very clean and quiet with a great ideal location The property was great didn’t have no problems

Very clean and quiet with a great ideal location The property was great didn’t have no problems

Had rust on the bathroom cabinets handle and on the bottom of the dishwasher. The bed was good. It’s a decent hotel room.

Good room and clean property.

First room given had a whole in ceiling above tub. Lots of trash in tub...rotten

This place was great. My only grievance is that the door doesn’t close all the way on its own and you’ll have to pull it shut on the way out. Other than that it was great!

Seemed a bit overpriced for what it actually is. Smells old and looks old.

Staff was great Seemed a bit overpriced for what it actually is. Smells old and looks old.

Room smelt kinda steal and didn’t have much in the kitchenette for cooking. Property is definitely old and needs so remodeling or upkeep. Staff was excellent and helpful!

Nothing They cancelled my room but still had the property up even though they raised the prices

Great value and right off 820 and 35, 6 exits from Texas Motor Speedway

Great value and right off 820 and 35, 6 exits from Texas Motor Speedway

The location was good and clean’ The A/C did not work so the rooms were hot throughout the night!

The A/C did not work so the rooms were hot throughout the night!

Disliked long walk too the room

Disliked long walk too the room

The rooms are very large, a enormous workspace on the first floor, full kitchens, beds are super comfortable and the staff is super helpful

The rooms are very large, a enormous workspace on the first floor, full kitchens, beds are super comfortable and the staff is super helpful

Good

My room was not available. I had to go somewhere else.

Staff was quick and sweet. Room was amazing and comfortable. Will be back!

Staff was quick and sweet. Room was amazing and comfortable. Will be back!

This place was very friendly, and rooms were very clean.

This place was very friendly, and rooms were very clean.

Bad

Fast and easy check in!

Fast and easy check in!

Bad

Funny smell throughout. Our room felt extremely damp the entire time and smelled like mildew. Carpet, bedding, everything felt damp. I thought the first room they assigned us had an issue with the key card bc I could not get in. Same thing happened at 2nd room and then we realized you have to use your entire body to force the door open. The next morning I couldn’t get out of the room right away. Front desk said it was because they recently painted the doors. Regardless, it felt extremely unsafe while I was trapped inside pulling on the door for a few minutes before I could get out. Several lights and one of the remotes didn’t work at all.

Funny smell throughout. Our room felt extremely damp the entire time and smelled like mildew. Carpet, bedding, everything felt damp. I thought the first room they assigned us had an issue with the key card bc I could not get in. Same thing happened at 2nd room and then we realized you have to use your entire body to force the door open. The next morning I couldn’t get out of the room right away. Front desk said it was because they recently painted the doors. Regardless, it felt extremely unsafe while I was trapped inside pulling on the door for a few minutes before I could get out. Several lights and one of the remotes didn’t work at all.

My room was not available. I had to go somewhere else.

Exceptional

The rooms were stunning, staff was wonderful. My only issue is that I've yet to have my 100 00 deposit returned. But other than that it was a pleasure staying there.

The rooms were stunning, staff was wonderful. My only issue is that I've yet to have my 100 00 deposit returned. But other than that it was a pleasure staying there.

Yes

Yes

James W.

James W.

Stay at any other hotel than this one. Sketchy area, sketchy people and the quality is terrible. We get to our room and the smoke alarm is beeping really loudly but they couldn’t even just give us batteries. They said they would send maintenance to put batteries in the next morning. We used the microwave TWO times and it shorted out which they said they would fix asap. We were out all day the next day but when we came back all the issues were still not fixed. We saw a couple bugs in the room and were too scared to even sleep under the covers in the bed. We didn’t finish our stay but I’m not even sure they are going to refund us. Definitely won’t be staying here ever again

Stay at any other hotel than this one. Sketchy area, sketchy people and the quality is terrible. We get to our room and the smoke alarm is beeping really loudly but they couldn’t even just give us batteries. They said they would send maintenance to put batteries in the next morning. We used the microwave TWO times and it shorted out which they said they would fix asap. We were out all day the next day but when we came back all the issues were still not fixed. We saw a couple bugs in the room and were too scared to even sleep under the covers in the bed. We didn’t finish our stay but I’m not even sure they are going to refund us. Definitely won’t be staying here ever again

The hallway to our room had a weird smell .

The hallway to our room had a weird smell .

They did not have our room type so they gave us instead of a two bedroom suite. Just normal hotel room. They told us while we were already on the way on the day of booking. We were thankfully accomodated for early check in which we had requested the hotel the day we booked.

They did not have our room type so they gave us instead of a two bedroom suite. Just normal hotel room. They told us while we were already on the way on the day of booking. We were thankfully accomodated for early check in which we had requested the hotel the day we booked.

Would recommend

Would recommend

The room's bathroom door needed some work but it didn't diminish our experience any. The staff was wonderful and very responsive, especially Krystal Postell, the front office manager! Overall we enjoyed our stay!

The room's bathroom door needed some work but it didn't diminish our experience any. The staff was wonderful and very responsive, especially Krystal Postell, the front office manager! Overall we enjoyed our stay!

Best bed in a hotel I’ve ever slept in! Loved having a kitchenette and staff was very friendly

Best bed in a hotel I’ve ever slept in! Loved having a kitchenette and staff was very friendly

Staff was great

Staff was great

It was great

It was great

Safe,clean, awesome staff

Safe,clean, awesome staff

Awesome staff. Free laundry. Nice rooms & clean. Just wish there was breakfast.

Awesome staff. Free laundry. Nice rooms & clean. Just wish there was breakfast.

Awesome staff. Free laundry. Nice rooms & clean. Just wish there was breakfast.

Yes

Yes

Yes

Great staff but the only problem was the fact that it smelled horrible and unsanitary. I was on the third floor and it sounded like there was a dead smell seeping out of one of the rooms.

Great staff but the only problem was the fact that it smelled horrible and unsanitary. I was on the third floor and it sounded like there was a dead smell seeping out of one of the rooms.

Exceptional

The front desk staff was very nice & accomadating. Clean spacious room with kitchen convenience. Also close to freeway access. Will definitely stay there again!

The front desk staff was very nice & accomadating. Clean spacious room with kitchen convenience. Also close to freeway access. Will definitely stay there again!

Staff was nice, check in was easy, room was mostly clean.

Staff was nice, check in was easy, room was mostly clean.

I would stay anywhere else if possible. They gave my room away that I had booked. This meant instead of having 2 beds, I now had a bed and pull out couch. Then, I had to ask for items that should have been in the room when I checked in.don't put them in because people steal them. The hall smelled of mold and the riom didn't have a working air conditioner. The room had water damage and a dead bug. When we complained they offered us a new room with only 1 bed.Not an option so they finally offered us a refund. I will never return.

I would stay anywhere else if possible. They gave my room away that I had booked. This meant instead of having 2 beds, I now had a bed and pull out couch. Then, I had to ask for items that should have been in the room when I checked in.don't put them in because people steal them. The hall smelled of mold and the riom didn't have a working air conditioner. The room had water damage and a dead bug. When we complained they offered us a new room with only 1 bed.Not an option so they finally offered us a refund. I will never return.

Very good

Great staff, excellent service

Great staff, excellent service

Excellent

Excellent

Everything!

Awesome

Awesome

It was in great location. It was quiet and the staff was very friendly and polite. Our heat didn’t work and we were place in another room without hesitation. I will be visiting again.

It was in great location. It was quiet and the staff was very friendly and polite. Our heat didn’t work and we were place in another room without hesitation. I will be visiting again.

Roaches

Front desk staff was friendly and double checked my room accommodations. I booked for a double bed instead of a queen. Room was clean and odorless. No issues . Great for last minute booking.

Front desk staff was friendly and double checked my room accommodations. I booked for a double bed instead of a queen. Room was clean and odorless. No issues . Great for last minute booking.

Was there over a month and the elevator never worked. Had Free washers and dryers but only half of them worked.

It was conveniently lovated for me. Close to major thoroughfares but not right on a highway. The staff is really good. They were friendly and helpful even when they had some things going on. They actuall ymade the stay great. I was there a total of 6 weeks. I only have one issue and that was it is advartised as newly renovated. While I saw some things that appear to be new, there were other things that were quite old looking and dated. For instance the bathroom fistures. Dated and small rusty patches from the moisture. But overall the appreance was good for the price

The room size was great, and the bathroom as well. The staff was very friendly and helpful, especially when I needed to back to my room after checking out to get a phone that was left behind. 10/10 customer service. The room felt unfinished/underprepared for guests. Despite reserving for a family of 4, there were only two towels. The cabinet had bowls and plates, but no cups/mugs, and there was floor damage that was painful/dangerous if accidentally stepped on.

The staff was excellent I wouldn't change anything

Although the facility had an unpleasant odor and lacked proper upkeep, Krystal at the front desk provided exceptional service. She was professional, welcoming, and went above and beyond to make our check-in smooth. Her kindness and professionalism stood out despite the hotel’s flaws. My stay was extremely disappointing due to the facility’s terrible odor of mildew and garbage and the unprofessional behavior of the hotel manager, Rebecca Machado. She was dismissive and rude during interactions about towel exchanges, even accusing me of damaging them without cause. To make matters worse, my daughter developed what appeared to be bed bug bites, making the overall experience unacceptable.

Clean

Everything

I found Crystal's customer service skills to be highly commendable. The room was found to be lacking body towels and body wash.

The facility, as well as the staff, was awesome. Free washing and drying for guests.

The facility, as well as the staff, was awesome. Free washing and drying for guests.

Old and minor repair overlooked.

Very kind and helpful shout out to all the staff members y'all do a great job if accommodating guest

Very kind and helpful shout out to all the staff members y'all do a great job if accommodating guest

It was awesome!

It was awesome!

A TV from 2005 with three fuzzy channels

It was the best place and the Staff were so nice and welcoming and helpful. The price was unbelievably reasonable..The rooms were clean and big and the bathrooms were stocked and really clean. We will definitely be back.

It was the best place and the Staff were so nice and welcoming and helpful. The price was unbelievably reasonable..The rooms were clean and big and the bathrooms were stocked and really clean. We will definitely be back.

Such friendly staff! Took good care of us and the apartment/room we rented was lovely. Great price!

Great!

Great!

Need better staff members

Everything is excellent the best sleep i have had in months!

Everything is excellent the best sleep i have had in months!

Everything

Power went out halfway through my stay - but the staff was very friendly and helpful and let me keep my luggage in the office after I checked out.

Power went out halfway through my stay - but the staff was very friendly and helpful and let me keep my luggage in the office after I checked out.

Cool

Cool

Elevator didn’t work , rooms were not clean, ac makes loud noise when your trying to sleep

Elevator didn’t work , rooms were not clean, ac makes loud noise when your trying to sleep

Good location Nothing

Perfect place to be

Perfect place to be

We had sporadic AC and the room smell. The hotel Staff did try to keep us happy with texts without any solutions. There absolutely no breakfast nor coffee in the lobby. In the morning, the coffee pot was burn and did not work why place it in the room? The area was safe and quiet.

We had sporadic AC and the room smell. The hotel Staff did try to keep us happy with texts without any solutions. There absolutely no breakfast nor coffee in the lobby. In the morning, the coffee pot was burn and did not work why place it in the room? The area was safe and quiet.

Staff was awesome! Place was clean. For the price, highly recommend.

Staff was awesome! Place was clean. For the price, highly recommend.

The room was dirty, musty smell..no silverware (not even plastic) or anything to cook with.. no coffeemaker, barely towels and when requested clean towels, I still did not receive any after waiting. I stayed a week and was disappointed.

The room was dirty, musty smell..no silverware (not even plastic) or anything to cook with.. no coffeemaker, barely towels and when requested clean towels, I still did not receive any after waiting. I stayed a week and was disappointed.

Great price

Great price

Clean

Clean

Great staff, clean building

Great staff, clean building

I wasn’t aware that if I didn’t check in before 12am that my reservation would be canceled if it wasn’t prepaid but it was a lesson learned on my end

I wasn’t aware that if I didn’t check in before 12am that my reservation would be canceled if it wasn’t prepaid but it was a lesson learned on my end

The friendly staff and cleanliness of the place

The friendly staff and cleanliness of the place

Good

Good

Property needs work. Elevator was out. No complimentary breakfast

Property needs work. Elevator was out. No complimentary breakfast

The manager Rebecca was so welcoming and gave me the best customer service experience when staying here. She was professional, friendly and helpful as these days it’s hard to find around these parts. The cleanliness and quality of my room and entire building actually are hands down the best when compared to other 6 hotels very close proximity. The housekeeping staff are funny warm and also very professional I usually have to go in and wipe most things down but I am greatly satisfied and impressed by this team and hotel. To say the least this place gets a 10 and is the best bang for your buck. Thanks for caring and making me feel comfortable and can’t give enough credit to the cleanliness and overall management of the hotel.

The manager Rebecca was so welcoming and gave me the best customer service experience when staying here. She was professional, friendly and helpful as these days it’s hard to find around these parts. The cleanliness and quality of my room and entire building actually are hands down the best when compared to other 6 hotels very close proximity. The housekeeping staff are funny warm and also very professional I usually have to go in and wipe most things down but I am greatly satisfied and impressed by this team and hotel. To say the least this place gets a 10 and is the best bang for your buck. Thanks for caring and making me feel comfortable and can’t give enough credit to the cleanliness and overall management of the hotel.

It was ok

It was ok

Cheap spot but very comfortable. The location is a little suspect but I’m not scared of folks. I live in Houston. Very comfortable stay.

Cheap spot but very comfortable. The location is a little suspect but I’m not scared of folks. I live in Houston. Very comfortable stay.

Room was very clean as well as property very quiet not many people staying here elevator wasn’t working but everything else trumped that I’d definitely come back for an extended stay Esme in the front office was great and very kind !

Room was very clean as well as property very quiet not many people staying here elevator wasn’t working but everything else trumped that I’d definitely come back for an extended stay Esme in the front office was great and very kind !

The staff at the front desk were very friendly and welcoming, the room was great, it was a good size and very comfy. I especially liked the size of the bathroom, also the kitchen area and desk area was very nice as well. The bed was comfy, I slept great the two nights I stayed, I will definitely be returning.

The staff at the front desk were very friendly and welcoming, the room was great, it was a good size and very comfy. I especially liked the size of the bathroom, also the kitchen area and desk area was very nice as well. The bed was comfy, I slept great the two nights I stayed, I will definitely be returning.

The staff is overburdening

The staff is overburdening

Filthy room .

Filthy room .

Didnt state at time of booking that there would be an additional deposit, which seems scammish in my opinion.

Didnt state at time of booking that there would be an additional deposit, which seems scammish in my opinion.

Nice

Nice

Nice staff

Nice staff

Property is very clean and quiet. Also Esmeralda was very helpful and answered all my questions in the front desk . Will definitely come back !

Property is very clean and quiet. Also Esmeralda was very helpful and answered all my questions in the front desk . Will definitely come back !

I went here because my electricity went out and I had reserved the stay for my mom and brother. We didn't use the room for more than thirty minutes because the electricity at my house came back on. I am not happy that it takes so long to refund me the deposit money, when I do need that money as soon as possible. There was a leftover dog's toy left in the room, the bathroom hinge on the top was kind of broken (in which I reported as soon as I got the room, the TV remote control was hard to use, and the burner that was in the kitchenette didn't work. But we did get the room without any issues and the receptionist was thorough and business-like.

I went here because my electricity went out and I had reserved the stay for my mom and brother. We didn't use the room for more than thirty minutes because the electricity at my house came back on. I am not happy that it takes so long to refund me the deposit money, when I do need that money as soon as possible. There was a leftover dog's toy left in the room, the bathroom hinge on the top was kind of broken (in which I reported as soon as I got the room, the TV remote control was hard to use, and the burner that was in the kitchenette didn't work. But we did get the room without any issues and the receptionist was thorough and business-like.

We had to pay a $100 deposit for a room we only used for 12 hours that we won't get back for 2-10 business days. So all together we paid $180 for the room they didn't mention the deposit the 4 times we called before we checked in, they waited until we showed up, so it was too late to find another place

We had to pay a $100 deposit for a room we only used for 12 hours that we won't get back for 2-10 business days. So all together we paid $180 for the room they didn't mention the deposit the 4 times we called before we checked in, they waited until we showed up, so it was too late to find another place

Large spacious room with a nice comfortable bed. Clean bathroom. Great shower. Would stay here again. Our original booking of a suite with 2 queen beds was sold out so they upgraded us to 2 individual rooms which was a sweet bonus.

Large spacious room with a nice comfortable bed. Clean bathroom. Great shower. Would stay here again. Our original booking of a suite with 2 queen beds was sold out so they upgraded us to 2 individual rooms which was a sweet bonus.

Room had awful odor upon arrrival. Not equipped. Door would not close. Hinge broken .overall much below expectations. Would not recommend to anyone. Worst experience on h.com.dump this place.

Room had awful odor upon arrrival. Not equipped. Door would not close. Hinge broken .overall much below expectations. Would not recommend to anyone. Worst experience on h.com.dump this place.

Good place to stay

Good place to stay

It was okay

It was okay

Es muy bueno

Es muy bueno

N/A

N/A

Comfortable stay, clean, has a gym and free laundry units on site! Overall good stay, very quiet

Comfortable stay, clean, has a gym and free laundry units on site! Overall good stay, very quiet

Had an amazing stay from the moment we checked in Krystall was amazing. The hotel was in a great location as far as close to points if interest in and around Ft. Worth/ Dallas area. Room was quiet,beds were comfortable ,it is a little outdated, kitchen and bathroom could use a little more attention by the cleaning crew. We stayed 3 nights and would stay there again when we come back to the area.

Had an amazing stay from the moment we checked in Krystall was amazing. The hotel was in a great location as far as close to points if interest in and around Ft. Worth/ Dallas area. Room was quiet,beds were comfortable ,it is a little outdated, kitchen and bathroom could use a little more attention by the cleaning crew. We stayed 3 nights and would stay there again when we come back to the area.

Air conditioning was briken

Air conditioning was briken

Nice place for peace of mind

Nice place for peace of mind

Never got to experience the stay internet was down so I had to book somewhere else

Never got to experience the stay internet was down so I had to book somewhere else

Very nice and well kept

Very nice and well kept

The staff was very friendly and accommodating. The room was very mediocre. There are stains in the bathtub and no trashcan in the room. A little bit of a rundown hotel that’s mainly for blue color workers to stay at as they are on the job. The coffee pot was disgustingly gross. But for the price, I guess it was OK. Would not be staying here again.

The staff was very friendly and accommodating. The room was very mediocre. There are stains in the bathtub and no trashcan in the room. A little bit of a rundown hotel that’s mainly for blue color workers to stay at as they are on the job. The coffee pot was disgustingly gross. But for the price, I guess it was OK. Would not be staying here again.

Staff was really pleasant and accommodating, specially the woman who checked us in, Shaniqua. She regularly checked in on us to make sure everything was to our liking throughout both days that I stayed here with my son. The property itself was a bit of a mix between modern and dated, as were the amenities. But everything was clean, functioned as it should, and provided what we needed. On site laundry was free and so convenient. The front desk also offered some detergent for purchase so I didn’t need to go out of my way. The area itself has a bit of a homeless community surrounding it, but overall still felt very safe. They don’t offer breakfast at this Sonesta, but there’s a few food items for purchase at the front, a lot of common restaurants just a couple of minutes down the street, and places to shop for your basic cooking necessities. I was here for my son’s football tournament and everything was at our disposal. I would definitely recommend this place, the price is great for what you get.

Staff was really pleasant and accommodating, specially the woman who checked us in, Shaniqua. She regularly checked in on us to make sure everything was to our liking throughout both days that I stayed here with my son. The property itself was a bit of a mix between modern and dated, as were the amenities. But everything was clean, functioned as it should, and provided what we needed. On site laundry was free and so convenient. The front desk also offered some detergent for purchase so I didn’t need to go out of my way. The area itself has a bit of a homeless community surrounding it, but overall still felt very safe. They don’t offer breakfast at this Sonesta, but there’s a few food items for purchase at the front, a lot of common restaurants just a couple of minutes down the street, and places to shop for your basic cooking necessities. I was here for my son’s football tournament and everything was at our disposal. I would definitely recommend this place, the price is great for what you get.

It was disappointing I always stay at Sonesta & I recommend them to everyone. I've stayed in mostly Texas the best Sonesta by far was in San Antonio. The cleanliness, the service, more updated, breakfast, modern feel. This one is Ft. Worth was "ghetto". It smelled musty, the bathroom & kitchen were old, broken cabinets, & the elevator was gross! I will never stay there again! BIG DISAPPOINTMENT!

It was disappointing I always stay at Sonesta & I recommend them to everyone. I've stayed in mostly Texas the best Sonesta by far was in San Antonio. The cleanliness, the service, more updated, breakfast, modern feel. This one is Ft. Worth was "ghetto". It smelled musty, the bathroom & kitchen were old, broken cabinets, & the elevator was gross! I will never stay there again! BIG DISAPPOINTMENT!

I arrived at 10pm and they said they had canceled my reservation. Something about a plumbing incident. So I did not stay at the hotel. I suspect they may have simply given away my room to someone else.

I arrived at 10pm and they said they had canceled my reservation. Something about a plumbing incident. So I did not stay at the hotel. I suspect they may have simply given away my room to someone else.

For the prince it was perfect

For the prince it was perfect

Great

Great

I had an amazing stay though! Staff were awesome! Especially Esmeralda and Krystal. Very attentive. Esmeralda’s went above and beyond to find some needed items. She did it right away! You DO have to ask for some items that should already be in the room. But they ended up getting the dishes and cookware for me so no biggy. *** To address anyone complaining about the company booking them for a room and then they were told that all rooms were full, once they got there. It is the 3rd party companies doing that…. Not Sonesta. I was there when people were coming in and complaining about there not being available rooms after they had already booked a room. But they booked with Expedia/Hotels.com and such. The staff felt terrible about it but there was nothing they could do. Expedia/Hotels.com and like companies were at fault. Sonesta was great! Oh and there was a homeless guy trying to hang out at the bbq pit/smoke area. It was a little uncomfortable when he started asking me over and over again about wanting to go to the store for me and asking for stuff. Luckily it was only a couple of minutes and here comes staff (Shaniqua) asking him so politely to please leave since he was not a guest there. Grateful!!

I had an amazing stay though! Staff were awesome! Especially Esmeralda and Krystal. Very attentive. Esmeralda’s went above and beyond to find some needed items. She did it right away! You DO have to ask for some items that should already be in the room. But they ended up getting the dishes and cookware for me so no biggy. *** To address anyone complaining about the company booking them for a room and then they were told that all rooms were full, once they got there. It is the 3rd party companies doing that…. Not Sonesta. I was there when people were coming in and complaining about there not being available rooms after they had already booked a room. But they booked with Expedia/Hotels.com and such. The staff felt terrible about it but there was nothing they could do. Expedia/Hotels.com and like companies were at fault. Sonesta was great! Oh and there was a homeless guy trying to hang out at the bbq pit/smoke area. It was a little uncomfortable when he started asking me over and over again about wanting to go to the store for me and asking for stuff. Luckily it was only a couple of minutes and here comes staff (Shaniqua) asking him so politely to please leave since he was not a guest there. Grateful!!

The staff are friendly and they have great rates and specials for travel pass members

The staff are friendly and they have great rates and specials for travel pass members

AWFUL- HOTEL SMELLS ROTTEN- STAFF MAKES UP RATES FOR CUSTOMERS BASED ON RACE - DOSEMT CLEAN ROOMS- BROKEN EQUIPMENT- DANGEROUS AREA FULL OF CRIME

AWFUL- HOTEL SMELLS ROTTEN- STAFF MAKES UP RATES FOR CUSTOMERS BASED ON RACE - DOSEMT CLEAN ROOMS- BROKEN EQUIPMENT- DANGEROUS AREA FULL OF CRIME

The only thing I didn’t like was the tvs were old and very dark you could barely see the picture and one of the tvs I couldn’t hook up my roku. I ended up having to watch my phone.

The only thing I didn’t like was the tvs were old and very dark you could barely see the picture and one of the tvs I couldn’t hook up my roku. I ended up having to watch my phone.

Good area and right off 35W

Good area and right off 35W

Was able to park semi on the street

Was able to park semi on the street

Otherwise my stay was pretty good, although I could tell that the cleaning staff did not clean the room very well because there was dust and dirt on some items. I just cleaned them myself, but what do you expect for the price? The front desk was professional and nice. I loved the "black-out" curtains and could wake up whenever I wanted with no sunshine in my room.

Otherwise my stay was pretty good, although I could tell that the cleaning staff did not clean the room very well because there was dust and dirt on some items. I just cleaned them myself, but what do you expect for the price? The front desk was professional and nice. I loved the "black-out" curtains and could wake up whenever I wanted with no sunshine in my room.

They oversold for the dates of my travel and they CANCELED my reservation for 3 nights! I was left without a room and had to scramble to get a different hotel room.

They oversold for the dates of my travel and they CANCELED my reservation for 3 nights! I was left without a room and had to scramble to get a different hotel room.

Front staff was very nice

Front staff was very nice

The elevator smelled like cigarettes but other than that, it was good.

The elevator smelled like cigarettes but other than that, it was good.

I said at the desk for a half hour waiting for someone to check me in nobody came. So I left and while I was eating, the hotel called me and told me that they cannot accommodate me due to an “emergency. They didn’t try to accommodate me. They didn’t even apologize literally the worst experience by far.. thank God I had trip insurance through Expedia because this hotel would’ve screwed me over

I said at the desk for a half hour waiting for someone to check me in nobody came. So I left and while I was eating, the hotel called me and told me that they cannot accommodate me due to an “emergency. They didn’t try to accommodate me. They didn’t even apologize literally the worst experience by far.. thank God I had trip insurance through Expedia because this hotel would’ve screwed me over

Lies about room availability. Drove from tampa to fort worth to be told they didn't have a room for me. Never got a call or anything from them.

Lies about room availability. Drove from tampa to fort worth to be told they didn't have a room for me. Never got a call or anything from them.

Enjoyed the stay

Enjoyed the stay

After calling to check in and being charged for our room, we found out upon arrival they canceled our room and had no availability.

After calling to check in and being charged for our room, we found out upon arrival they canceled our room and had no availability.

Very friendly and helpful staff. The rooms were clean and comfortable.

Very friendly and helpful staff. The rooms were clean and comfortable.

It was a good experience

Very clean, quiet, friendly staff

Very fair price!

Not a hotel. I will never stay at this housing project again. Recommend Expedia remove from listings.

Very uncomfortable bed!!! Smaller rooms than advertised and there were several vehicle break inns while we were there! Luckily our car wasn't one of them but the car next to us was one night! A lot of riff raff hanging around the parking lot and surrounding area!!!

It was good stay

Quick and easy!

Needed to work from room, only one chair in a room for 4. We were told they were doing a favor letting us have two. Internet very spotty. Have to wait till 8:30 or later til coffee is in lobby. Had to use whole body to slam against door to open every time. Very noisy especially rooms above.

Friendly staff at front desk.

Tv didnt work , window didnt lock dioor didnt properly close. Staff that checked me in was super sweet n nice very loveky . Hotel not so much

👍

nothing unique

The room was very clean. I didnt like the mattress it was lumpy and uncomfortable.

It needs major renovations and face lift. The tub was dirty as well as the linens. Didn't look like it got cleaned often.

Good

The people here are very friendly and accommodating. Very comfortable.

The young lady at the desk was very nice. Felt right at home.

It was nice

Room smelled very funky couldn’t sleep and left back home

Staff was no help

Made a reservation for a mobility room! Was refused a mobility room upon arrival although my wife and I are both disabled! Was told there was no mobility room available even though I reserved one! I could accept a regular room at same price or go elsewhere!

This is a very generic hotel. No daily cleaning unless asked. We left dirty towels out the door and they where picked up, but no new towels left in the room. We had to go to the front desk to ask fir new towels. We stayed 3 nights and asked in the morning for new towels to be left in the room , but still had to get our own towels. No coffee in the lobby, had to ask for a coffee maker for our room. But then also had to go to front desk for coffee to make it ourselves.

Stayed here for a week while on vacation. The entire staff was friendly and welcoming. The hotel grounds and common areas were nice and clean. The room itself was fantastic. I highly recommend this hotel. Thanks

Understaffed, rooms in poor condition, people working ther tried to be helpful

From pictures we thought they had breakfast which was not available. Also there weren’t any USB or C ports available. Luckily we brought our plugs. There weren’t any utensils or plates in the room. You may have to ask for them. We had brought plastic utensils with is

Travelocity required me to add the name of the person who stayed in the second room that I booked and then they would not let me pay for that room with my credit card. It had to be her credit card and she does not have a credit card a total nightmare.

The service for the most part was good, especially from the women’s servers. The man tend to treat white families, Extremely well, wow I sat there with an empty drink for long periods of time. That’s not all the men but for the most part that’s the experience I had. I had a hard time booking a restaurant to eat every day and one day the booking service was down, and I told the girl in charge of the bookings that it’s not my fault if the booking it’s down and she told me that it’s not her fault either even though she represents the hotel. over all would I stay there again maybe.

The only thing I didn't like was the front entrance. It has a regular size single door which makes it hard to get a luggage cart through loaded with suitcases unless you stand them up or turn them longways to the cart. If they have wheels or you have a lot of luggage, that makes things difficult. Other than that, everything else was great.

The stay was for two day. Upon I arrival, I was told there was not going to be cleaning, ok. Went downstairs later the next day for towels, I was told rudely, I needed to bring my towels down for exchange. The sheets had red stains, and other ugly stains.

N/A

Staff

Staff crystal

My wife informed me that while sleeping in the room she complained about the smelling scent of cigarette smoke in the room and please checked into trying to provide Free Breakfast at your Hotel. I wasn’t informed about the free breakfast until the day we checked in for our reservation. But your staff member were friendly and helpful

This is a very nice and clean property, staff is friendly and very helpful. They are eager to help the guest and make their stay a great experience. I highly recommend this property

I like it good price

Property was overall very clean and staff was amazing.

I always enjoy my experience at this hotel.

It was a very pleasant stat, lovely staff, easy access

It took three days to get everything I asked for Cleanliness was so so The facility is old There was no spare toilet paper when I arrived They don’t give you fresh towels every few days I had to ask and even bring my dirty towels once They don’t tell you all this at check in So you’re coming back from a long day at a convention and nothing has been cleaned or refreshed and then at 10pm they tell you it’s too late One staff was awesome though, she tried her best Her name is Krystall

The ppl here mind there own nisnes and respectful thanks for having me here

Nothing

Great 😃👍 Place 😃 to Stay!

Even though you're doing renovations. It was still very neat. My room was super clean All I all I was very pleased. Going to use the hotel again for my next trip. Thank you Sonesta!!!

It was decent. No complaints.

Very nice stay and we would use this location again if in the area.

Great place to reside

My room was clean and cool. The cooling unit was on already upon entering the room and in this texas heat, that was a relief in itself. Aside from having to ask for extra towels, everything I needed was already inside the room including spare plates, utensils, and ice inside the freezer. The staff sent me text messages the first two days of my stay to check and see if they could provide me with anything to make my stay more enjoyable. I appreciate them for going the extra mile and checking to make sure i was enjoying my stay.

…

Awful front desk attendant. She had to change my room 3 times. The first room has a broken toilet. I’d called to front desk to ask them to send someone to fix it but she offered to change the room instead. The second room had used towels hanging on the shower rod and the room stunk. I went to the front desk to complain about this again and she swapped the room again. This time, the room was dirty, so I’d to check out immediately. Instead of checking me out that same day, they left the booking active and ended up charging me for four nights. Plus the entire hotel location felt unsafe too.

Rooms are re done, the staff are great, gym, laundry and parking was great. I Deff will be staying there again.

I found the person that waited on us at night to be pretty rude. The girl in the morning was very nice though. The rooms aren't properly stocked. Place is relatively clean though.

This is the worst hotel experience I have ever had it was bugs in my room flying. I had to change rooms because of this issue and still had bugs in my other room. Also someone opened up my hotel room without announcing themselves without knocking or anything. the hotel also tried to charge me for smoking fees when I did not smoke in my room I have a newborn child I don’t smoke at all.

We enjoyed the friendliness of the evening desk clerk. When we went to the day clerk to ask for fresh linen, we were informed that they were locked away and only housekeeping could get to them. The daytime clerk was more interested in her phone than assisting guests. It was nice that the TV remote was missing but maintenance had brand new ones available. There was a $100 pet deposit ?? even though we did not bring nor have any. There weren't even any vending areas on the property. Luggage cart had a flat tire and the doors stick. Made it difficult to enter our room, being disabled.

Didn't like having a half roll of toilet paper and towels had stains on them.

Staff was excellent! Pretty clean and beds were very comfortable.

Attentive and polite staff but the building and rooms are poorly maintained

Never go back to hotel

It’s a good place but it’s a little expensive

Room smelled like someone has a pet cat before us. With the liter box. Cat hair all over the furniture. No coffee no sugar no creamer. Had a pot tho. Would t stay here again. The bed wasn’t a queen it was a full. Even tho I got the queen suite bedroom. Bed was also hard as a rock.

Love this place...

I enjoyed my stay. I had room to move around. Everything was clean. I will use this place again soon.

I'm very well. I was very comfortable and relaxed and at peace and I had time to think throughout my couple of weeks there.

Clean quoet and friendly staff

Very bad not clean and rude not happy

I really enjoyed my stay. I was in town for the birth of my first grandbaby & I felt at ease here. Krystall made sure to keep check on me and she texted to make sure I didn't need anything at all. This was my first time staying at a hotel like this and I for sure I will stay here again for extended stays. The price was excellent. There is a Texas Roadhouse & a IHOP right down the street. It's not far from shopping centers. I was close to the hospital where my grandbaby was being born and close to where my son lives. The room was clean and all I needed was to get my own utensils and food if I wanted to cook. Full size fridge with an ice maker with pots, although I would've loved some sugar for the coffee, but I do understand not keeping it in the rooms for long periods of time to keep away the rodents. Other than that, I found this hotel to be good for traveling with family and friends.

Clean accessible to highways and quiet.

m

Great night stay

My stay was very quiet and relaxing

Decent place

Great room, great staff

Very professional staff

There was a mystery substance in the fridge, the AC leaked, someone opened my washer to stop the cycle, and there was no shampoo when I went to take a shower- then the front desk couldn’t access any shampoo until the next morning after I left for the day

I didn't get to stay there because they cancelled my reservation before I arrived and lied to Hotel.com about why they cancelled, so Hotel.com booked me at the Home2 Suites across the street and it was AMAZING!!!! THANKS HOTEL.COM!!!!

All the windows taped up, had no power in my room and then was told they just bought this hotel a week ago … absolutely terrible place .

Love this hotel by far one of the best hotels we have ever stayed at, lady that checked us in Ms.Crystal had so much patients and was so sweet, hotel room was more then we expected very clean, very comforting and relaxing. Definitely a home away from home experience. Thank you we will definitely be back.

I love how clean everything was and staff was very nice and helpful

For the price it was suitable for a one night stay

Great stay