Hampton Inn Fort Worth Southwest Cityview

We saw mold on walls of the room and water leaking on the elevator. Front desk person was very helpful in able to cancel reservation.

Pleasant

Billie was amazing everytime we saw her. She was so friendly and helpful.

overall the hotel had an odor did not smell clean, the pool was down for use.

Breakfast was good. Room was never clean. Payed for king suite, got two beds. Had to remove trash and get fresh towels ourselves. Glad to have hot coffee and tea available at any time. Would stay again with some improvements

Didn’t have breakfast but the staff was very friendly and the room was comfortable. The bathroom was a little dirty but we made do.

The employees were nice and helpful The property needs a major face lift. The elevator had a horrible stench. One of the pillow ls in our room was smeared with makeup. The breakfast was average. Not the Hampton name I am familiar with. Very disappointed

The employees were nice and helpful The property needs a major face lift. The elevator had a horrible stench. One of the pillow ls in our room was smeared with makeup. The breakfast was average. Not the Hampton name I am familiar with. Very disappointed

Didn’t have breakfast but the staff was very friendly and the room was comfortable. The bathroom was a little dirty but we made do.

Pleasant

Clean rooms. Friendly staff

Clean rooms. Friendly staff

Staff was nice - bed was comfortable and clean Deadbolt on door did not work, furniture was stained, looked unsanitary, breakfast area and selection was small. Very loud and bright location at night with light coming through windows.

Staff was nice - bed was comfortable and clean Deadbolt on door did not work, furniture was stained, looked unsanitary, breakfast area and selection was small. Very loud and bright location at night with light coming through windows.

Run down mildew smelling hotel. Mattress and Bedding were awful. No mattress pad and cover. Needs a complete Reno. Very noisy from freeway traffic. Security light kept beaming in our room. Other hotels were booked due to TCU graduation or I would have left. Left at 3 AM for 4 hour drive home and went to bed.

My stay was 3 days. Had notice that housekeeping serviced room every other day. They didn't clean my room during my 3 day stay stay (no problem) except I only had in-room coffee for 2 days. Everything else excellent. Just making you aware

The entire building needs upgraded. From the floors to the walls the elevators.

Very poor

Bad

The bed was made. The location was sketchy. The staff seemed miserable. The elevator had an awful smell. The room was very dated. The elevator broke down at one point and I was in a boot and unable to use the stairs so that was very inconvenient. We ended up checking out 12 hours early.

The friendly staff. Especially Esteban! Only one elevator worked

Only one elevator worked

The bed was made. The location was sketchy. The staff seemed miserable. The elevator had an awful smell. The room was very dated. The elevator broke down at one point and I was in a boot and unable to use the stairs so that was very inconvenient. We ended up checking out 12 hours early.

Good location and great breakfast

The food

There was one worker was nice the others suck The food

Everybody was excellent the front desk very helpful, but the Room was very dirty and smell old, beds very old sorry

Cons: - Hard uncomfortable beds. Noisey. - Loose tile in the bathrooms. - Not a good water flow from the shower heads, even after multiple attempts to adjust. - Hotel listed a hot tub in the description, but we found out it had been filled in and tiled over. - Pool was listed as heated, but didnt feel as though it was. Please replace your American flag. It is extremely tattered and needs to be retired. This means a lot to your patriotic guests. Good place in a pinch.

Beds are a little hard, but staff and breakfast were fantastic!

Breakfast was great, staff were amazing. Could do with a refurb, but everything else was fine.

The breakfast each morning was fantastic! There was an elaborate waffle bar in addition to other hot and cold food options. The breakfast attendant the morning of 4/3/26 (I believe her name ended in -ca) was fabulous! Not only did she diligently clean and re-stock the breakfast area, but she gave our children coloring sheets and rubber duck toys! We went back up to the room and grabbed a little money to tip her. Beds were ok, and we appreciate the room had a microwave and fridge. The fridge was nice and cold, which doesn’t often happen with hotel mini fridges. I wish the room would’ve had a little couch. On booking, we indicated 5 guests, which was allowed. We ended up making a bed out of the office chair, luggage bench, and some extra blankets. 3 people to a queen bed is a little cramped for us.

The breakfast each morning was fantastic! There was an elaborate waffle bar in addition to other hot and cold food options. The breakfast attendant the morning of 4/3/26 (I believe her name ended in -ca) was fabulous! Not only did she diligently clean and re-stock the breakfast area, but she gave our children coloring sheets and rubber duck toys! We went back up to the room and grabbed a little money to tip her. Beds were ok, and we appreciate the room had a microwave and fridge. The fridge was nice and cold, which doesn’t often happen with hotel mini fridges. I wish the room would’ve had a little couch. On booking, we indicated 5 guests, which was allowed. We ended up making a bed out of the office chair, luggage bench, and some extra blankets. 3 people to a queen bed is a little cramped for us.

Elevators, aisle and rooms in very rough shape, super disappointed of this Hotel they need to close the doors and update everything. How you can put your customers into a safety hazard with the bathroom floor tile all broken and moving, someone can get cut and have a bad injury because of that negligent. I travel a lot and stayed in a lot of different hotels but this one OMG this has been the worst experience, I wouldn't recommend it to anyone.

The breakfast was outstanding, the only problem was the room wasn't cleaned and no fresh towels. We gone all day and once returned around 11pm, we had to call the desk for towels

Lots of things need repair.

The hotel wasnt the cleanest. I honestly couldn’t even rest.

The hotel wasnt the cleanest. I honestly couldn’t even rest.

The elevator smelled terrible. One did not work at all. The toilet didn’t flush well and the sink drained really slow

Deli breakfast, had more options than just waffles. Doors secure at midnight so only guests are able to enter the building. Elevator had a funny smell, like humidity.

I really liked the breakfast. There were never many people in the room, and the place was very close to all the places I was planning to visit. It was a bit noisy during the morning. Furthermore, they didn't explain to me that I had to request housekeeping service; every day when we left the room, I expected to return and find it clean—until I asked why the room wasn't being cleaned, at which point they explained that I needed to request the service.

I really liked the breakfast. There were never many people in the room, and the place was very close to all the places I was planning to visit. It was a bit noisy during the morning. Furthermore, they didn't explain to me that I had to request housekeeping service; every day when we left the room, I expected to return and find it clean—until I asked why the room wasn't being cleaned, at which point they explained that I needed to request the service.

The rooms were ran down.

Hotel was noisy.

The front desk staff were excellent. The rooms were a bit beaten up and in need of repair.

The front desk staff were excellent. The rooms were a bit beaten up and in need of repair.

Room was very clean, hotel is close to restaurants and quick access to highways. Good breakfast, a little out dated hotel but

Room was very clean, hotel is close to restaurants and quick access to highways. Good breakfast, a little out dated hotel but

Clean and tidy

Clean and tidy

The rooms were a little bit outdated, but the staff were very friendly the entire time. Our first morning we went down for breakfast and nothing was prepared and we were informed by front desk staff that the breakfast attendant didn’t show up for work and that they weren’t sure when if at all breakfast would be prepared that day and it was not.

The rooms were a little bit outdated, but the staff were very friendly the entire time. Our first morning we went down for breakfast and nothing was prepared and we were informed by front desk staff that the breakfast attendant didn’t show up for work and that they weren’t sure when if at all breakfast would be prepared that day and it was not.

Great staff and very comfortable beds and linens.

Great staff and very comfortable beds and linens.

Staff was very courteous.

Staff was very courteous.

Very friendly staff, clean room and good breakfast options.

Very friendly staff, clean room and good breakfast options.

While the room was clean, the hallway and elevator smelled terrible. The floor in the elevator was warped. This hotel was not as nice as other equivalent hotels that we’ve stayed out.

I appreciate no-contact check in after a long day of travel.

I appreciate no-contact check in after a long day of travel.

Nothing

. Upon arriving, we were told that they wouldn't/couldn't honor the reservation. No prior notice. No offer to help with other accommodations. No offer to try and make it right. Just the classic line from Animal House..."You F*<*@ up, you trusted us"

The room was nice, quiet and clean. I plan on coming back in April.

The room was nice, quiet and clean. I plan on coming back in April.

The staff was friendly and helpful. The room was very comfortable and the thermostat worked and was accurate! It is appalling how rare that is

It was convenient.

The room fridge was not working properly that did get fixed when i asked. I asked for room service and my room did not get clean. The breakfast oatmeal was a pot of water and the waffle mix was thin and the waffles burned

The room fridge was not working properly that did get fixed when i asked. I asked for room service and my room did not get clean. The breakfast oatmeal was a pot of water and the waffle mix was thin and the waffles burned

Bigger sized towels please Rooms ready at check in, or being notified in advance if there is a delay.

Numerous things were broken and in poor repair

Numerous things were broken and in poor repair

The hotel overall was ok. It could use some updates. Breakfast was good and staff were nice.

The hotel overall was ok. It could use some updates. Breakfast was good and staff were nice.

Stayed a week during the new year celebration, and i felt safe. Busy streets during the day but evenings was peaceful. Staff is friendly and willing to help

Stayed a week during the new year celebration, and i felt safe. Busy streets during the day but evenings was peaceful. Staff is friendly and willing to help

Great

Great

The main reason we chose this hotel was because it showed pool availability. It was closed our whole stay because their maintenance man was off. The breakfast that was provided was definitely not what was expected especially for Hampton Inn. Not much options for food. They only would put out a few pieces at a time so everyone was waiting for over 10-15 minutes. It was a pretty busy morning not sure why they wouldn’t at least cook up 2 batches at a time at least. No coffee creamer for coffee no plates other than bowl's. The showers water pressure in our room was awful. Our room door would not close al the way unless we pushed/pulled hard.

The main reason we chose this hotel was because it showed pool availability. It was closed our whole stay because their maintenance man was off. The breakfast that was provided was definitely not what was expected especially for Hampton Inn. Not much options for food. They only would put out a few pieces at a time so everyone was waiting for over 10-15 minutes. It was a pretty busy morning not sure why they wouldn’t at least cook up 2 batches at a time at least. No coffee creamer for coffee no plates other than bowl's. The showers water pressure in our room was awful. Our room door would not close al the way unless we pushed/pulled hard.

The place was very clean and quite.

The place was very clean and quite.

They cancelled right before I got there made an excuse that they had a water leak but the whole parking lot was full. I bet for sure the girl at the front desk just gave our room to some one else. So forgetthem they will never get money from me never stay at there hotel ever.

They cancelled right before I got there made an excuse that they had a water leak but the whole parking lot was full. I bet for sure the girl at the front desk just gave our room to some one else. So forgetthem they will never get money from me never stay at there hotel ever.

Yes everything was perfect!!!

Yes everything was perfect!!!

When we arrived we were informed they had cancelled our reservation because of a mechanical issue, but they did not communicate that with us prior to our arrival which was 11:00 pm. They were rude and unhelpful when I began looking for other options.

When we arrived we were informed they had cancelled our reservation because of a mechanical issue, but they did not communicate that with us prior to our arrival which was 11:00 pm. They were rude and unhelpful when I began looking for other options.

Great place to stay.

Great place to stay.

Yes

Yes

Will be coming back clean and comfy

Will be coming back clean and comfy

Staff was very helpful and friendly. Everything went very well. Breakfast though simple was very ample, had a good selection and was tasty.

Staff was very helpful and friendly. Everything went very well. Breakfast though simple was very ample, had a good selection and was tasty.

Very dated. The ceiling in the room was peeling off as well as in the shower. The floor next to the bed had something sticky on it, would definitely suggest wearing shoes while in the room. The tub was an off yellow color and stained.

Very dated. The ceiling in the room was peeling off as well as in the shower. The floor next to the bed had something sticky on it, would definitely suggest wearing shoes while in the room. The tub was an off yellow color and stained.

The hotel's cleanliness was poor. In my room, the curtains were dirty with spots, and the carpet looked dirty too. The most disgusting part was finding a two-inch cockroach on the stair door. It is clear that the pest control is not working correctly.

The hotel's cleanliness was poor. In my room, the curtains were dirty with spots, and the carpet looked dirty too. The most disgusting part was finding a two-inch cockroach on the stair door. It is clear that the pest control is not working correctly.

The staff were incredibly accommodating and kind!

The staff were incredibly accommodating and kind!

Parking lot small and feel unsafe, the weather pool cool

Parking lot small and feel unsafe, the weather pool cool

Convenient to Dickies Arena.

Convenient to Dickies Arena.

👍

👍

Convenient location for business trip at TCU/ good breakfast and clean rooms. Near shopping mall and fitness gyms.

Convenient location for business trip at TCU/ good breakfast and clean rooms. Near shopping mall and fitness gyms.

First of all: very clean room. I haven't been into a clean room in a while on my last trips. This is an excellent hotel, with a lot of great features. I will definitely come back next time I'm in Dallas.

First of all: very clean room. I haven't been into a clean room in a while on my last trips. This is an excellent hotel, with a lot of great features. I will definitely come back next time I'm in Dallas.

Received a 2 queen bed room when I paid for a 1 king bed room.

Received a 2 queen bed room when I paid for a 1 king bed room.

Restroom ceiling had mold and was coming apart sink was clogged and room had funky smell

Restroom ceiling had mold and was coming apart sink was clogged and room had funky smell

Nice N/a

Rooms need work noisy at front of hotel stains on the seat and sofa bed

Rooms need work noisy at front of hotel stains on the seat and sofa bed

Nice big rooms. Great staff and great breakfasts

Nice big rooms. Great staff and great breakfasts

The most important thing need to clean the room

Rooms were clean and well-kept, and the hotel is maintained nicely. A great stay in a great location

Rooms were clean and well-kept, and the hotel is maintained nicely. A great stay in a great location

Yes everything is nice

Yes everything is nice

Dirties panties from the previous guest left hanging on the bathroom door and layers of dirt on the shelves kept us from resting and feeling comfortable.

Dirties panties from the previous guest left hanging on the bathroom door and layers of dirt on the shelves kept us from resting and feeling comfortable.

Clean enough and excellent staff. Reasonable price for a good sized room.

Clean enough and excellent staff. Reasonable price for a good sized room.

Breakfast was average

Breakfast was average

Feel good

Feel good

Everything was great

Everything was great

Room smell moldi and AC leaking water on floor and smell more moldi

Room smell moldi and AC leaking water on floor and smell more moldi

Good location, hotel staff skipped our room and did not clean it.

Good location, hotel staff skipped our room and did not clean it.

Good

Good

In close proximity to about anything you could want or need. Staff was very helpful when we arrived and she (Billie) went out of her way to help us with a special request. Little things mean a lot when you’ve been driving for 10 hours!

In close proximity to about anything you could want or need. Staff was very helpful when we arrived and she (Billie) went out of her way to help us with a special request. Little things mean a lot when you’ve been driving for 10 hours!

Everything was easy

Everything was easy

I

I

Close to the area we came in to work at .. less than 2 miles from waterside open mall area with lots of great stores and eatery’s !!! Convents located for us

Close to the area we came in to work at .. less than 2 miles from waterside open mall area with lots of great stores and eatery’s !!! Convents located for us

Price gouging during TCU Parents Weekend. Also, the communal bottle of lotion in the bathroom was gross. I'm a frequent traveler and this was my least favorite stays in 10 years. It was old, the room smelled old, must and mildew. The bottle of lotion was the worst though. The owners don't do justice to the Hampton Inn brand. It is also not convenient to TCU.

Price gouging during TCU Parents Weekend. Also, the communal bottle of lotion in the bathroom was gross. I'm a frequent traveler and this was my least favorite stays in 10 years. It was old, the room smelled old, must and mildew. The bottle of lotion was the worst though. The owners don't do justice to the Hampton Inn brand. It is also not convenient to TCU.

Mrs. Billie was very professional from the beginning to the end. There was another receptionist but I didn’t get her name, she was extremely polite as well.

Mrs. Billie was very professional from the beginning to the end. There was another receptionist but I didn’t get her name, she was extremely polite as well.

Staff was great, top notch! The building and premises need a lot of work. The ceiling in our room had a huge water mark and a cheap repair done to fix it. Water pressure was bad and rooms are outdated and need to be modernized. Hilton needs to spend some money and renovate this hotel, parking lot and amenities.

Staff was great, top notch! The building and premises need a lot of work. The ceiling in our room had a huge water mark and a cheap repair done to fix it. Water pressure was bad and rooms are outdated and need to be modernized. Hilton needs to spend some money and renovate this hotel, parking lot and amenities.

We needed to modify out reservation twice and the front desk staff were amazing and went above and beyond to make sure we could stay in the accessible room needed.

We needed to modify out reservation twice and the front desk staff were amazing and went above and beyond to make sure we could stay in the accessible room needed.

I hated the hotel outdated rooms, hair in my tub when I checked in, the sheets on bed wasn't clean. The hotel really need a makeover it smells old and the entire hotel is very old looking. I travel three to four times a year, I have booked Hampton Inn all over the world. This hotel was the worst, never staying at the hotel ever again. I wish I could get my money back.

I hated the hotel outdated rooms, hair in my tub when I checked in, the sheets on bed wasn't clean. The hotel really need a makeover it smells old and the entire hotel is very old looking. I travel three to four times a year, I have booked Hampton Inn all over the world. This hotel was the worst, never staying at the hotel ever again. I wish I could get my money back.

The hotel itself, however, was not on the level. Literally. The floor in the bathroom slanted up, except the toilet slanted back. My bathroom door would not stay open on its own and had to be pulled open with a trashcan. A drawer in the nightstand beside the bed was possessed and would open every time you closed it. Most likely because the floor is slanted forward. In the pool area, there was an odd rise in the floor, where the hot tub had once been. The pool was over chlorinated. All in all, I would give my stay three stars.

The hotel itself, however, was not on the level. Literally. The floor in the bathroom slanted up, except the toilet slanted back. My bathroom door would not stay open on its own and had to be pulled open with a trashcan. A drawer in the nightstand beside the bed was possessed and would open every time you closed it. Most likely because the floor is slanted forward. In the pool area, there was an odd rise in the floor, where the hot tub had once been. The pool was over chlorinated. All in all, I would give my stay three stars.

Just a little old but it’s ok

Just a little old but it’s ok

Breakfast. Staff was very nice and accommodating

Breakfast. Staff was very nice and accommodating

My family and I enjoyed the stay.

My family and I enjoyed the stay.

Staff very nice. Our AC froze up and when it thawed it made the carpet saturated with water. Shower head leaked terribly, screens outside of our window was cut like someone tried to break in. Staff was genuinely accommodating but out of there control on a late Saturday night. The hotel was outdated and needed lots of TLC. I wouldn’t say it was dirty just old. I would not stay there again or recommend it. $125 a night was overpriced.

Staff very nice. Our AC froze up and when it thawed it made the carpet saturated with water. Shower head leaked terribly, screens outside of our window was cut like someone tried to break in. Staff was genuinely accommodating but out of there control on a late Saturday night. The hotel was outdated and needed lots of TLC. I wouldn’t say it was dirty just old. I would not stay there again or recommend it. $125 a night was overpriced.

The woman at the desk was absolutely amazing. She was very nice and made sure we were taken care of. We had to switch rooms immediately due to a thermostat malfunction. The 2nd rooms air conditioner soaked the floor. The tv screen was smurf blue making it hard to watch anything. The breakfast was sub par..... warm milk, crunchy omletes. Warm dirty indoor pool that felt more like a sauna. But the lady at the front desk deserves a raise for being so amazing to us.

The woman at the desk was absolutely amazing. She was very nice and made sure we were taken care of. We had to switch rooms immediately due to a thermostat malfunction. The 2nd rooms air conditioner soaked the floor. The tv screen was smurf blue making it hard to watch anything. The breakfast was sub par..... warm milk, crunchy omletes. Warm dirty indoor pool that felt more like a sauna. But the lady at the front desk deserves a raise for being so amazing to us.

Good stay

Good stay

Staff at the front desk and at the breakfast area were exceptional.

Staff at the front desk and at the breakfast area were exceptional.

Staff was friendly and efficient. I had read previous reviews about the property being out dated which didn’t bother me much so I was expecting it. I rented 2 rooms, one was fine the other smelled like old sweat. Again already saw reviews about this complaint. Nothing some febreeze and room fresheners couldn’t fix. The stay was great for what we needed, everyone was friendly and my kids felt safe. That was the important part

Staff was friendly and efficient. I had read previous reviews about the property being out dated which didn’t bother me much so I was expecting it. I rented 2 rooms, one was fine the other smelled like old sweat. Again already saw reviews about this complaint. Nothing some febreeze and room fresheners couldn’t fix. The stay was great for what we needed, everyone was friendly and my kids felt safe. That was the important part

Great stay

Great stay

Quiet in spite of proximity to freeway. Lots of dining and shopping nearby.

Quiet in spite of proximity to freeway. Lots of dining and shopping nearby.

VERY GOOD

VERY GOOD

I like how clean it was and there was an actual person working at the front desk.

I like how clean it was and there was an actual person working at the front desk.

N

N

Absolutely perfect. Wonderful service, very fast check in. Great size room with very clean and super comfortable bed and bathroom. Can't wait to stay here again.

Absolutely perfect. Wonderful service, very fast check in. Great size room with very clean and super comfortable bed and bathroom. Can't wait to stay here again.

Great service by employees but hotel definitely needs a facelift. Bathrooms very dated with obvious wear and tear. Odd smell in rooms. Just very outdated.

Great service by employees but hotel definitely needs a facelift. Bathrooms very dated with obvious wear and tear. Odd smell in rooms. Just very outdated.

The thing I didnt like was the bathroom smelled like sewer. It wouldnt go away. Also the pool was closed all the time.

The thing I didnt like was the bathroom smelled like sewer. It wouldnt go away. Also the pool was closed all the time.

Estaban was so gracious and welcoming.

Estaban was so gracious and welcoming.

Old. Dirty. Smelly

Old. Dirty. Smelly

The hotel exterior was nice, pool was clean, shared areas were clean. The breakfast was late coming out and horrible! The rooms were clean but dated, including parking wall paper. The tv had limited channels and no ability to stream. The hallways were very tight, made getting on and off the elevators very challenging. Only 1 elevator was working and even it was dated. It bounced each time it stopped giving the impression it was going to fall down any moment. After a couple of uses we resorted to taking the stairs.

The hotel exterior was nice, pool was clean, shared areas were clean. The breakfast was late coming out and horrible! The rooms were clean but dated, including parking wall paper. The tv had limited channels and no ability to stream. The hallways were very tight, made getting on and off the elevators very challenging. Only 1 elevator was working and even it was dated. It bounced each time it stopped giving the impression it was going to fall down any moment. After a couple of uses we resorted to taking the stairs.

It's an old hotel! Don't waste your money

It's an old hotel! Don't waste your money

No shower curtain to shower, no bath towels, and the front desk people are just blunt

No shower curtain to shower, no bath towels, and the front desk people are just blunt

The staff was so friendly! Made us feel very welcome.

The staff was so friendly! Made us feel very welcome.

The beds were not comfortable and pillows were just so soft. The place looks clean and staff was wonderful

The beds were not comfortable and pillows were just so soft. The place looks clean and staff was wonderful

Great customer service and indoor pool!

Great customer service and indoor pool!

A decent one night stay. I would return only negative was the room had like a stuffy smell.

A decent one night stay. I would return only negative was the room had like a stuffy smell.

Little not picky things… tile floor uneven in bathroom. Round toilet bowl and seat not comfortable for short people. Bathroom door would not stay open without something holding it. Bed was 80% comfortable.

Little not picky things… tile floor uneven in bathroom. Round toilet bowl and seat not comfortable for short people. Bathroom door would not stay open without something holding it. Bed was 80% comfortable.

Couch bed was awful, breakfast was not great, and pool was closed.

Couch bed was awful, breakfast was not great, and pool was closed.

This is a very old hotel its clean but it is very old and needs updating .

This is a very old hotel its clean but it is very old and needs updating .

Great service

Great service

Dirty in smell sweat

Dirty in smell sweat

It was Great Experience

They never bothered to clean our room eventhough i told front desk twice

Every staff member I came across was very friendly. Breakfast was great, with lots of options.

Great location , friendly staff!!

Room smelt like mold/mildew room service was never offered. After the second night we needed new towels and I was given the run around all day until 9pm they still didn’t have any clean so she gave me some brand new ones out the box. And the guy at the front desk in the morning is rude.

We loved it there

Clean, quiet…everything worked. All good

The staff were very friendly, informative, and welcoming. Despite being a Hilton Honors for several years, I learned from their staff about the benefits.

Breakfast was basic but good temperature. Staff was excellent. For the price it was okay.

Property was clean and functional. Brenda (front desk) was great and so accomodating.

Hotel was clean and quiet. Front desk staff was friendly during check in.

Sooo many truckers are staying here and the place is dirty and these truckers take up all the parking space. One truck to up 6 parking places with his truck and trailer....add the noice too it and you are lucky if you get 2 hours of sleep... worst place ever.

Had multiple crickets and bugs in my room. Uncomfortable bed. Poor location.

Our room had a dirty couch and the curtains were real dirty

I did not like this location. Stayed at other Hampton Inns before and did. Checked in and was given a room on the 1st floor that smelled musty (very) and the ceiling clearly had a leak at some point. Large water stain and the top of the curtains had mold. Front desk was annoyed we wouldn't take that room. Took us to another room - right next door. This one still had the same smell. Then to the 3rd room right above it - lighter smell but no way should we pay to smell mold. Finally we mentioned to please get us to the other side of the hotel - got a room on the other side 3rdd floor and all smelled good - BUT one elevator was not working the other seemed scary - bottom floor had a door open with a fan running into it. It was a room that had elevator equiptment - smelled hot. Actually worried us of failure or fire. Asked front desk and she just snapped that she just worked there. We stayed but was not happy. The non smelling room did have comfortable beds but it was near that elevator that had the hot odor. Would not stay again and was so surprised when we checked out the new person at the front desk had no clue of any type of smell or flood issue in that 1st room. If the curtains were moldy then someone there should have a clue.

Comfortable beds and pillows. Building was quiet and breakfast was early and convienient.

Very friendly front desk. Bathroom could have used some love as the tiles were broken on the floor and the ceiling was bowing/moldy from water damage. Window did not close 100%.

Elevator wasn’t working and crickets in the room

Had many of problems with our room. And the pool being super dirty.

The elevator has been broken since July. I wasn’t told when I booked in August. My refrigerator didn’t work. I went for ice. I was on the 2nd floor. The sign said ice machines were only on the 3rd and 1st. I walked up to the third and found a sign that said the ice machine was broken, try the 1st floor.

Property is not new but it was clean. Great staff.

Just not to the consistent caliber you can expect from a Hampton

Breakfast was great, place was nice and quiet.

Good sized room and spacious, but carpet was worn out, and woke up to seeing baby roaches on the night stand and on the wall. Shower was bery dirty

Quiet, very nice staff. Good breakfast.

It’s ok

Friendly staff, nice breakfast.

Breakfast was amazing with TX shaped waffles!

It was nice room was clean and nice to be next mall and golden chick next door. Breakfast was good and the lady at the desk was awesome at check in and checkout

There were bugs in the bathroom and beds. There was mold on the ceiling in the bathroom and on the shower curtain.

The stay was great. The staff was friendly and helpful. The room was clean and comfortable. The pool was nice. The breakfast variety was great with sausage, eggs, and waffle.

Very dated hotel. Two front desk ladies were nice upon arrival, but niceness doesn't make up for the problems at this place. Rooms are not cleaned every day. They didn't explain that upon arrival. We also had to go back downstairs and request a maintenance person to realign the tilted bed onto the frame. Trash is not taken out daily (the trash cans don't fit much except tissues; it's easy to fill them up, especially if you have leftover containers/drinks from restaurants). We asked for fresh towels to be sent to our room since we finally noticed the small sticker in the bathroom, advising that, "for our comfort," the rooms arent cleaned daily. Note: the room didn't have a phone, so we had to find the phone number online and use a cell to reach the front desk. The lady said she would put in a request to have our room cleaned the next day, but that didn't happen. We had to call again and two staff members came, but said no one had requested cleaning for our room. We saw two bugs in the room, one of which crawled on my kid's pillow. It seemed like they came from behind the nightstand between the beds. We saw more bugs in and around the old, indoor pool. Visible water damage stains were on our room ceiling. This hotel needs a real, gut renovation - even the elevator made loud, squeaking noises which was quite concerning. The only good things that allowed me to give 2 stars were: the breakfast staff was nice. They had cute, TX-shaped waffles and the dining area was clean.

Awesome staff. Rooms are tired and need a refresh, bed was comfortable. Bathroom was in need of a refresh with moldy caulking, stained and rusty bathtub.

We have noticed the signs of Wear and tear with each stay here but for the most part it is a well kept property and they do there best to keep it clean and safe. The staff is always gracious and kind. It’s affordable, Comfortable , and convenient to the places we need to be. While it’s not a 4 start hotel it’s a good place to call home base when away from one’s real home. It would help if Hampton would replace carpets put a fresh coat of paint and do a little sprucing up to give it a fresh feel. I will still recommend this hotel for a travel stop.

The staff is very friendly and helpful and courteous. Rooms very clean the whole hotel is in great shape I have stayed here several times and would not stay anywhere else.

my room was clean when i arrived the restroom had hair on the floor and in the tub and the toilet was not clean

Staff was great, place overall was great aswell, just didn’t like the room, it had a bad smell the whole time, smelled like pee

We will not return to this hotel. Cracked and peeling paint in the bathroom ceiling of my room. Furniture with frayed fabric and a musty smell. I felt bad for the staff who seemed like they were trying to do their best under embarrassing conditions. No

Room was clean…other than that , a lot of trouble getting the TV to work , had to go downstairs to report since the phone in the room not working to call front desk. They sent the maintenance guy , tv worked for a second then when he brought me a different phone he had to work on tv again. Then the elevator wasn’t working for a day and being a Senior citizen I had to walk up and down the stairs from the 4th floor . NOT good….Very frustrating 😞

No complaints, we had a great stay!!!

It's an ok hotel. The location is convenient to restaurants and shopping. The cleanliness of the rooms was not so great. You can tell the bathrooms don't get cleaned properly. The rooms are also humid. The bed is comfortable but bring your own pillow. The pool has way to much chlorine. Breakfast was average and boring. I probably wouldn't stay here again but it wasn't horrible.

My only concern was the check in. Was going fine until they tried to charge me a second time for my entire stay. I was forced to show proof that i had already paid for my stay via hotels.com.

They tried to double charge me after I checked out and I never received my receipt after they said they had my email. They also tried to charge me another $25 for something - and I am not sure what that was for. Breakfast was OK but the room and bathroom are dated - this is an older property that needs a lot of work.

The staff was very nice and Welcoming. The two threadmills were not working and the room wasn’t as clean as it should be. It had a non clean smell.

Our room was not cleaned. There was a cockroach in the middle of the room.

Very helpful staff! Comfortable beds.

The accommodations were mediocre. The staff was friendly. The cleanliness was moderate.

Everything was nice. Breakfast was delicious and the service and workers were do friendly

Very friendly, attentive, and helpful staff.

It’s good

1 hook in bathroom and it's about to come off Had to ask for breakfast food to be refreshed and the attendant acted put out. sheets are to small for the tall mattress's and kept coming undone Noisy- Could hear the people above us walking around at 2:00 am and all the loud cars on the service road Small things that need attention and have not been fixed-trim on bath vanity and alarm clock could not be reset, knob missing. The clerk at the front desk with the floor mop on her head acted like she wanted to be anywhere but there, The checkout clerks were excellent the morning we checked out.

Great service! Only complaint was one of the towels was wet!! But was an easy fix.

A very nice, welcoming, helpful staff. I don't think of Hampton Inns as a "special" property but they are always clean and well maintained. Why I return to the Hampton Inn in various locations is because the staff from the maintenance crew, cleaning crew, front desk are ALWAYS nice and helpful. We checked in on a Friday evening in Fort Worth and were greeted by decorations and a smiling front desk. All three of us remembered that a year ago we had stayed at the Hampton Inn in Las Vegas. As a mom of a teenager who often has one or two others in tow I appreciate the staff and their flexibility more than anything about the physical hotel, they are why we return.

Good location and easy access

All really good: check in, room and breakfast.

Visit family, friends and see a Ranger baseball game. Hats off to Brenda and Blu along with the other staff members who were very friendly and helpful …… Brenda and Blu were exceptional

It’s been a great experience

I am 62 years of age with limited social media skills. I was arranging to use Uber for the first time. My brother and I was in Fort Worth to attend TCU football game opener. I experienced difficulties in securing a ride. Mrs Brenda assisted us in navigating the Ubering process. Mrs. Brenda also provided us with a phone number to call after the game, which she would assist in the return process. My brother and I thank you Mrs. Brenda for caring to assist a couple of guys who was in need of help.

the soap could be upgraded to the dispenser soaps and shampoo set up; lose the shower curtain and upgrade to glass shower doors, thoroughly clean bathtub

Strong mildew/ mold smell and cockroachs. Dirty carpets and furniture.

Dirty rooms