SpringHill Suites by Marriott Fort Myers Airport
About SpringHill Suites by Marriott Fort Myers Airport
Located within 18 miles of Sanibel and Captiva Chamber of Commerce and Visitors Center and 20 miles of Sanibel Lighthouse, SpringHill Suites Fort Myers Airport provides rooms in Fort Myers. This 3-star hotel offers free shuttle service and an ATM. The property features a year-round outdoor pool, fitness center, hot tub and free bikes. Guests at the hotel can enjoy a buffet or an American breakfast. SpringHill Suites Fort Myers Airport has a sun terrace. For guests' convenience, the accommodation has a business center. Bailey Matthews Shell Museum is 22 miles from SpringHill Suites Fort Myers Airport, while Tiburon Golf Club is 24 miles away. Southwest Florida International Airport is 3.7 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
Reviews
Guests generally have a positive experience at this hotel, praising the cleanliness, friendly staff, and convenient location. However, some guests have encountered issues with maintenance, noise, and inconsistent service.
- Cleanliness
- Friendly staff
- Maintenance issues
- Noise disturbances
- 4/5
Great for a quick stay.
- 5/5
Delicious breakfast, clean room and amazing swimming pool
- 5/5
Exceptional
- 5/5
The staff was so helpful and kind, room ,bed very comfortable. Will be back
- 5/5
Super friendly staff, convenient location great amenities.
- 5/5
Great stay. Nice property and service.
- 5/5
Excellent property and service. Was great following late-night airflight arrival. Have stayed before and will stay again.
- 5/5
Exceptional
- 5/5
The rooms are a nice size. Clean and comfortable.
- 5/5
The room was very clean, when asked for fresh linen I was accommodated. Breakfast was as usual. Free parking. Rate 10
- 5/5
Staff and location were great
- 5/5
It was clean and great
- 4/5
It room was clean and comfortable. However, the walls aren’t very soundproof so we could hear our neighbors talking throughout the night.
- 5/5
Nice staff I could hear people on above floor walking
- 2/5
Good location Room was comfortable Staff was 30 minutes late preparing breakfast and I could not wait any longer due to travel. The staff was in no hurry. There were no towels left out for the swimming pool and there were sharp broken plastic objects around the pool. The room was clean for most part but I did find fingernail clippings on the bathroom sink.
- 5/5
Nice staff I could hear people on above floor walking
- 2/5
Good location Room was comfortable Staff was 30 minutes late preparing breakfast and I could not wait any longer due to travel. The staff was in no hurry. There were no towels left out for the swimming pool and there were sharp broken plastic objects around the pool. The room was clean for most part but I did find fingernail clippings on the bathroom sink.
- 5/5
KAYLA was excellent,good asset to this company. Shuttle driver was GREAT, funny, patient,safe driver.
- 5/5
comfortable stay. 5 star property
- 5/5
It was easy to find and very nice
- 5/5
It was easy to find and very nice
- 5/5
Everything was great. I would definitely stay here again.
- 5/5
Exceptional
- 4/5
Breakfast was hot and ready at the stated time. The airport shuttle worked well to get us back and forth as required. The gym facility was well populated and allowed for a quick workout. The gym was 80+ degrees, and needed functional A/C.
- 4/5
Breakfast was hot and ready at the stated time. The airport shuttle worked well to get us back and forth as required. The gym facility was well populated and allowed for a quick workout. The gym was 80+ degrees, and needed functional A/C.
- 5/5
Very clean, quiet and spacious rooms. We enjoyed our stay. It was a good value as well.
- 5/5
Great breakfast, the frittatas were amazing and the rooms was very clean. Also the staff was friendly and caring. I would definitely comeback here if im in the area!
- 5/5
The employees were literally the sweetest thank you for making our stay enjoyable
- 5/5
Nice place beautiful rooms. Good breakfast wonderful people.
- 2/5
Internet did not work in the room. Was told repeatedly someone would come to reboot or fix and no one did and three separate shifts didn’t know anything about it as obviously the issue wasn’t going to be addressed.
- 5/5
2 queens 1 couch bed with a trundle… stayed with 3 of my buddies was amazing the staff was extremely friendly the breakfast was great everything was perfect highly recommend but please keep the price this cheap lol
- 5/5
Good convienient location right off 75, plenty of restaurant options close by including very good sushi.
- 5/5
Very good
- 5/5
Hot
- 5/5
Rooms were clean, staff was friendly and gave great restaurant recommendations.
- 4/5
The room was large and the bed was good. Limited breakfast. The room could use a dresser or chest for clothing.
- 4/5
Limited breakfast. The room could use a dresser or chest for clothing.
- 5/5
Very clean and pleasant hotel for one night stay.
- 5/5
Very clean and pleasant hotel for one night stay.
- 4/5
Suites/ customer service/ pool/ location Coffee in room wasn’t very tasteful/ missing soap in room/ refrigerator was not cold enough
- 4/5
Suites/ customer service/ pool/ location Coffee in room wasn’t very tasteful/ missing soap in room/ refrigerator was not cold enough
- 5/5
Exceptional
- 5/5
Clean, comfortable beds, friendly stash
- 5/5
Clean, comfortable beds, friendly stash
- 5/5
Nice property. Attentive & friendly staff. Good location for proximity to Red Sox training facilities.
- 5/5
Exceptional
- 5/5
Yes
- 1/5
I tried calling the hotel but
- 4/5
Very good
- 5/5
Shuttle was very helpful, easy to find, convenient
- 3/5
The location was good and the beds were comfortable. No food at the breakfast bar on the first morning, a little more on the second morning and fully stocked on the third morning the day we were leaving.
- 3/5
Water pressure was terrible. Breakfast was adequate at best.
- 4/5
Nice stay. Room is spacious and has everything you need. Layout of room is excellent. Only complaint is the pillows. They weren’t comfy.
- 4/5
Location to the airport! Shuttle! Restaurants in walking distance. Staff was nice. Walls were thin but kept the tv on to drown out the noise.
- 4/5
Location to the airport! Shuttle! Restaurants in walking distance. Staff was nice. Walls were thin but kept the tv on to drown out the noise.
- 3/5
No, toilet flush handle was broke, unable to flush. Had no TV for 2 days as we had no remote and when we were given a remote it didn't work. One person on breakfast staff was very unfriendly. Did not replace food that had run out, coffee and juice that ran out. Only could get water at desk 2 days out of 8 days. Was given a room with a buzzer and flashing lights that I did not request.
- 3/5
No, toilet flush handle was broke, unable to flush. Had no TV for 2 days as we had no remote and when we were given a remote it didn't work. One person on breakfast staff was very unfriendly. Did not replace food that had run out, coffee and juice that ran out. Only could get water at desk 2 days out of 8 days. Was given a room with a buzzer and flashing lights that I did not request.
- 3/5
Room was fine. Hard to figure out the air conditioning in the room
- 3/5
Room was fine. Hard to figure out the air conditioning in the room
- 5/5
Very nice overnight stay and nice gourmet breakfast.
- 5/5
Very nice overnight stay and nice gourmet breakfast.
- 3/5
Hotels for a few reasons, cleanliness staff and breakfast. They no longer serve the waffles unless it’s a Saturday or Sunday when I’m confident they’re probably the busiest on the weekday at that location. I know it may sound ridiculous, but the breakfast are typically weak when they’re free, but I guess what you expect for free? But most rest hotels do offer the waffles with breakfast. They no longer do it during the week at this location.
- 3/5
Hotels for a few reasons, cleanliness staff and breakfast. They no longer serve the waffles unless it’s a Saturday or Sunday when I’m confident they’re probably the busiest on the weekday at that location. I know it may sound ridiculous, but the breakfast are typically weak when they’re free, but I guess what you expect for free? But most rest hotels do offer the waffles with breakfast. They no longer do it during the week at this location.
- 1.5/5
When I found out my flight would be arriving two hours later I called to schedule the shuttle and was told it would not be available, so I had to get an Uber. Also, if you miss breakfast, they don’t even have coffee in the lobby.
- 4/5
Room was clean and very comfortable. Staff was accommodating and friendly, especially Michael at the front desk.
- 4/5
Room was clean and very comfortable. Staff was accommodating and friendly, especially Michael at the front desk.
- 4/5
Great location
- 4/5
Great location
- 5/5
You need a new waffle batter. I love waffles, but they were tough to cut with plastic utensils. By the third morning, I gave up and skipped them.
- 5/5
You need a new waffle batter. I love waffles, but they were tough to cut with plastic utensils. By the third morning, I gave up and skipped them.
- 4/5
Room clean, bed very hard and makes noise when move in it very noisy
- 4/5
Room clean, bed very hard and makes noise when move in it very noisy
- 5/5
Friendly staff , good breakfast selection.
- 5/5
Friendly staff , good breakfast selection.
- 5/5
Staff was very pleasing upon arrival.
- 5/5
Staff was very pleasing upon arrival.
- 4/5
Needed some updates but overall very clean
- 4/5
Needed some updates but overall very clean
- 4/5
Room was great. There was black mold in the shower in several areas
- 4/5
Room was great. There was black mold in the shower in several areas
- 5/5
Everything Nothing. Things were in perfect order.
- 5/5
Great place, large clean rooms, cute lobby. Close to airport.
- 5/5
Great place, large clean rooms, cute lobby. Close to airport.
- 2.5/5
It pains me to give this hotel a negative review because it was newly remodeled, but I was here for a surgery at U First Health, and I specifically said in the folio about my surgery, and I wanted a quiet room but staff on the night of the 10th of October checked in a couple with two huge dogs next to me that barked all night. Why would you do this to someone who had just had surgery. Complete stupidness. Leave your dogs at home!
- 5/5
All good no complaints
- 5/5
All good no complaints
- 5/5
Room was very clean and neat which is reliable with Marriott. Desk clerk was efficient and courteous and helped us with getting shuttle to pick us up.
- 5/5
Room was very clean and neat which is reliable with Marriott. Desk clerk was efficient and courteous and helped us with getting shuttle to pick us up.
- 5/5
The room was comfortable and spacious!
- 5/5
The room was comfortable and spacious!
- 5/5
Great place to stay, clean, safe, felt like home.
- 5/5
Great place to stay, clean, safe, felt like home.
- 5/5
Room was good, hotel was clean. Breakfast was good.
- 5/5
Room was good, hotel was clean. Breakfast was good.
- 5/5
Nice clean welcoming staff space and room..
- 5/5
Nice clean welcoming staff space and room..
- 5/5
Clean property and rooms, staff was extremely helpful and resolved an issue we had to our complete satisfaction
- 5/5
Great service. Friendly staff. Nice room.
- 5/5
Great service. Friendly staff. Nice room.
- 5/5
Pool could use work
- 5/5
Pool could use work
- 5/5
Goated
- 5/5
Goated
- 5/5
We only stay at Marriot properties. Spring Hill Suites never disappoint. This was our first time in South FL and the property was clean and freindly.
- 5/5
We only stay at Marriot properties. Spring Hill Suites never disappoint. This was our first time in South FL and the property was clean and freindly.
- 5/5
Staff was polite Room was very comfortable There was not a waffle station for breakfast
- 4/5
Clean room
- 4/5
Clean room
- 5/5
Nothing
- 5/5
Hotel is great and very clean
- 5/5
Hotel is great and very clean
- 4/5
It’s all nood N/a
- 5/5
I
- 5/5
I
- 1/5
Had emergency try to change reservation lost money no manager or supervisor onsite try to talk to front desk was told nothing they can do I lose the money because of how my reservation
- 1/5
Had emergency try to change reservation lost money no manager or supervisor onsite try to talk to front desk was told nothing they can do I lose the money because of how my reservation
- 5/5
Everything
- 5/5
Excellent stay!
- 5/5
Excellent stay!
- 4/5
Couple of problems with the room. Drain plug in sink didnt function. Switch fall off the wall overnight. Both reported as we checked out
- 4/5
Couple of problems with the room. Drain plug in sink didnt function. Switch fall off the wall overnight. Both reported as we checked out
- 5/5
Very clean and accommodating
- 4/5
Very nice hotel in a convenient location. The staff was friendly & accommodating. The room was very spacious and clean, it was recently remodeled. My family LOVED the pool which was also very clean! Parking was easy. The complimentary breakfast was nice though very limited options. The only reason for 4 stars instead of 5 is that online it states they have laundry facilities, but they do not. We were staying for a week for a baseball tournament & it was a huge inconvenience having to go to a laundromat for his uniforms when we planned to be able to wash them on-site.
- 4/5
Very nice hotel in a convenient location. The staff was friendly & accommodating. The room was very spacious and clean, it was recently remodeled. My family LOVED the pool which was also very clean! Parking was easy. The complimentary breakfast was nice though very limited options. The only reason for 4 stars instead of 5 is that online it states they have laundry facilities, but they do not. We were staying for a week for a baseball tournament & it was a huge inconvenience having to go to a laundromat for his uniforms when we planned to be able to wash them on-site.
- 5/5
Super clean.
- 5/5
Super clean.
- 5/5
NONE
- 1/5
We were making an international flight which took a total of 48 hours and we booked this hotel because we were carrying big bags and needed an airport shuttle pick up. The day before we arrived we called the hotel and asked to schedule a pick up. They said we don't need to schedule and should just call for pick up when we landed. When we arrived at the airport, we called and then and only then they told us that they did not have a shuttle after midnight-430am. Now it was almost 330am and we had a meeting at 8a and no way to move to the hotel without the shuttle so we slept on the airport floor until we had our meeting at 8am. They refused to refund us.
- 1/5
We were making an international flight which took a total of 48 hours and we booked this hotel because we were carrying big bags and needed an airport shuttle pick up. The day before we arrived we called the hotel and asked to schedule a pick up. They said we don't need to schedule and should just call for pick up when we landed. When we arrived at the airport, we called and then and only then they told us that they did not have a shuttle after midnight-430am. Now it was almost 330am and we had a meeting at 8a and no way to move to the hotel without the shuttle so we slept on the airport floor until we had our meeting at 8am. They refused to refund us.
- 5/5
The hotel & staff were the absolute best that I have ever encountered! My son had an 8am game, the hotel had breakfast out before 7am for all the baseball players. I will definitely be back to this hotel!! The hotel was clean even though they were in the middle of renovation.
- 5/5
The hotel & staff were the absolute best that I have ever encountered! My son had an 8am game, the hotel had breakfast out before 7am for all the baseball players. I will definitely be back to this hotel!! The hotel was clean even though they were in the middle of renovation.
- 5/5
Ok
- 5/5
Ok
- 3/5
Towel bar in bathroom was barely attached to the wall and fell off the wall when we put a towel on it.
- 3/5
Towel bar in bathroom was barely attached to the wall and fell off the wall when we put a towel on it.
- 5/5
What an incredible hotel and stay. The new product and the staff were fantastic. I stayed here before and the new guest room is just perfect. The breakfast had so much variety and service was excellent. This is my new home in Ft Myers. Congratulations to the team on making me feel so welcome. . I look forward to coming back in two weeks.
- 5/5
What an incredible hotel and stay. The new product and the staff were fantastic. I stayed here before and the new guest room is just perfect. The breakfast had so much variety and service was excellent. This is my new home in Ft Myers. Congratulations to the team on making me feel so welcome. . I look forward to coming back in two weeks.
- 5/5
This hotel is totally renovated and brand new! My room was a spacious suite with a large living room and kitchen. The bathroom had a walk-in shower and was modern and beautiful!! BEST AIRPORT HOTEL
- 5/5
This hotel is totally renovated and brand new! My room was a spacious suite with a large living room and kitchen. The bathroom had a walk-in shower and was modern and beautiful!! BEST AIRPORT HOTEL
- 5/5
Came into town for a concert at JetBlue Stadium. The location was perfect.
- 5/5
Came into town for a concert at JetBlue Stadium. The location was perfect.
- 4/5
No eggs or protein for breakfast. The plastic dinner ware can't even cut waffles. loved that you actually had a bar of soap in the room.
- 4/5
No eggs or protein for breakfast. The plastic dinner ware can't even cut waffles. loved that you actually had a bar of soap in the room.
- 5/5
I had the the pleasure to work with Tayler at the front desk and I could say she was an absolute professional, warming, and kind representative to work with. Lots of time you get a beautiful place, but workers are unhappy, not welcoming but here we got the best of both worlds. Thank you, Tayler.
- 5/5
I had the the pleasure to work with Tayler at the front desk and I could say she was an absolute professional, warming, and kind representative to work with. Lots of time you get a beautiful place, but workers are unhappy, not welcoming but here we got the best of both worlds. Thank you, Tayler.
- 2.5/5
Staff checking in was friendly and awesome. Pretty much a motel. Hair in the bathroom. Furniture was nasty.
- 5/5
Very clean
- 5/5
Very clean
- 2.5/5
It was under remodeling
- 5/5
I traveled to NC for my Daughter’s graduation and booked room 410 for two days. The hotel was clean, the rooms were spacious, and clean. They were also remodeling but not in the way that makes the hotel look messy. The gentleman that were doing the remodel respected the Guests and were clean and professional. The staff was great greeting you on the way in and out. The staff was there if you needed them. Great I mean Great customer service. I would highly recommend staying here if you ever visit Fort Myers Florida.
- 5/5
I traveled to NC for my Daughter’s graduation and booked room 410 for two days. The hotel was clean, the rooms were spacious, and clean. They were also remodeling but not in the way that makes the hotel look messy. The gentleman that were doing the remodel respected the Guests and were clean and professional. The staff was great greeting you on the way in and out. The staff was there if you needed them. Great I mean Great customer service. I would highly recommend staying here if you ever visit Fort Myers Florida.
- 3/5
- 3/5
- 5/5
No
- 5/5
I would definitely stay here again! Staff was very friendly and helpful!
- 5/5
I would definitely stay here again! Staff was very friendly and helpful!
- 5/5
Loved having a hot tub and pool with great temperatures
- 5/5
Loved having a hot tub and pool with great temperatures
- 3/5
The service was ok and the facilities were fine. However , the cost per night is high compared with other places that gives you the same service. And the worst part was the air conditioning, it does not work properly, does not get cold enough for the room size. My brother was in another room on a different level and had the same problem with the A/C. When we give the complaint the employees, they told us that the temperature does not go lower 😠. So, for that I would not recommend the place as we used the room only for sleep, not to be there all day.
- 3/5
The service was ok and the facilities were fine. However , the cost per night is high compared with other places that gives you the same service. And the worst part was the air conditioning, it does not work properly, does not get cold enough for the room size. My brother was in another room on a different level and had the same problem with the A/C. When we give the complaint the employees, they told us that the temperature does not go lower 😠. So, for that I would not recommend the place as we used the room only for sleep, not to be there all day.
- 2/5
The room above us had people who were making lots of thumping of people walking all night. I called the front desk, but it still persisted. Maybe if the hotel wasn’t fully booked, they should space people out better.
- 2/5
The room above us had people who were making lots of thumping of people walking all night. I called the front desk, but it still persisted. Maybe if the hotel wasn’t fully booked, they should space people out better.
- 5/5
Great
- 5/5
Great
- 5/5
Clean, comfortable, spacious room in a convenient location
- 5/5
Clean, comfortable, spacious room in a convenient location
- 3/5
Attendant that checked me in wasn’t too friendly, everything else was good.
- 3/5
Attendant that checked me in wasn’t too friendly, everything else was good.
- 5/5
Great experience
- 5/5
Great experience
- 5/5
Excellent final stop in Florida
- 5/5
Excellent final stop in Florida
- 5/5
The hotel staff was great! Our room was very nice and spacious. Very comfortable stay!!
- 5/5
The hotel staff was great! Our room was very nice and spacious. Very comfortable stay!!
- 5/5
Great place to walk.
- 5/5
Near the airport (about a 12 minute drive), the hotel did offer an airport shuttle. Nice pool and hot tub. Room had a mini fridge, sofa, comfortable beds and bedding. Breakfast included hot items (eggs, sausage, oatmeal) as well as muffins, fruit, yogurt, breads. Restaurants were nearby.
- 5/5
Near the airport (about a 12 minute drive), the hotel did offer an airport shuttle. Nice pool and hot tub. Room had a mini fridge, sofa, comfortable beds and bedding. Breakfast included hot items (eggs, sausage, oatmeal) as well as muffins, fruit, yogurt, breads. Restaurants were nearby.
- 5/5
There was still 30 minutes remaining for breakfast and hot food items were not replenished
- 5/5
There was still 30 minutes remaining for breakfast and hot food items were not replenished
- 5/5
Shuttle from airport was easy and a bar/restaurant in walking distance still open when we arrived late. Staff was great too!
- 5/5
Shuttle from airport was easy and a bar/restaurant in walking distance still open when we arrived late. Staff was great too!
- 5/5
Very convenient to Jet Blue park for a game that myself and my husband attended. Hotel offered nice little breakfast. Rooms were very spacious.
- 5/5
Very convenient to Jet Blue park for a game that myself and my husband attended. Hotel offered nice little breakfast. Rooms were very spacious.
- 4/5
Only minor issues, shower faucet handle falls off when used, room 310. And A/C difficult to control and get to comfortable temp. Either super cold or too warm.
- 4/5
Only minor issues, shower faucet handle falls off when used, room 310. And A/C difficult to control and get to comfortable temp. Either super cold or too warm.
- 5/5
One of our favorite hotels on the way to vacation every year
- 5/5
One of our favorite hotels on the way to vacation every year
- 5/5
Nice place to stay
- 5/5
Nice place to stay
- 5/5
- 5/5
- 5/5
Front desk women MonaLisa and another lady with an M first name were very friendly and helpful!
- 5/5
Front desk women MonaLisa and another lady with an M first name were very friendly and helpful!
- 5/5
Great
- 5/5
Great
- 3/5
No internet! Tv was terrible. 2 restaurants within walking distance.
- 3/5
No internet! Tv was terrible. 2 restaurants within walking distance.
- 5/5
Very friendly guest service. Only slept there.
- 5/5
Very friendly guest service. Only slept there.
- 3/5
We just finally gave up Also, when you pay that kind of money, expect a better place the place needs some work
- 3/5
We just finally gave up Also, when you pay that kind of money, expect a better place the place needs some work
- 3/5
They had me run credit card twice with out being able to tell me how much they were charging. Seemed putout I even asked.
- 3/5
They had me run credit card twice with out being able to tell me how much they were charging. Seemed putout I even asked.
- 2/5
The rooms were in poor condition including broken furniture. The desk was missing support on one leg and it was just propped against the all, bathroom mold, old carpet and missing light bulbs from fixtures. The staff reported that the hotel will be undergoing a complete renovation soon but this is not acceptable for current visitors who are expecting better from a Marriott property. The hotel was in a good location, the pool was beautiful, the room layout was nice and spacious and the staff attentive but I hope upper management will adjust the price accordingly as this has made me question staying at one of their properties in the future as I was expecting a better experience.
- 2/5
The rooms were in poor condition including broken furniture. The desk was missing support on one leg and it was just propped against the all, bathroom mold, old carpet and missing light bulbs from fixtures. The staff reported that the hotel will be undergoing a complete renovation soon but this is not acceptable for current visitors who are expecting better from a Marriott property. The hotel was in a good location, the pool was beautiful, the room layout was nice and spacious and the staff attentive but I hope upper management will adjust the price accordingly as this has made me question staying at one of their properties in the future as I was expecting a better experience.
- 1/5
Disappointing check-in. Chose facility for airport shuttle service and then was told they wouldn’t help me get to the airport when I needed to. May have 24/7 front desk but not 24/7 shuttle service! Unfriendly check-in. Matter of fact, live with it, attitude. Not what I would expect from Marriott. I would have gone elsewhere had I known the unknown fine print.
- 1/5
Disappointing check-in. Chose facility for airport shuttle service and then was told they wouldn’t help me get to the airport when I needed to. May have 24/7 front desk but not 24/7 shuttle service! Unfriendly check-in. Matter of fact, live with it, attitude. Not what I would expect from Marriott. I would have gone elsewhere had I known the unknown fine print.
- 4/5
There were about a dozen unopened cartons in the reception area which looked sloppy. The batteries for the TV remote and the thermostat had to be replaced. The ceiling of the room had some kind of repair and needed painting. And so that the wrong people don't get blamed, the receptionist staff and all other workers were helpful, friendly, courteous and professional. The manager should get the heat. Compared to other available properties, this room was grossly overpriced.
- 4/5
There were about a dozen unopened cartons in the reception area which looked sloppy. The batteries for the TV remote and the thermostat had to be replaced. The ceiling of the room had some kind of repair and needed painting. And so that the wrong people don't get blamed, the receptionist staff and all other workers were helpful, friendly, courteous and professional. The manager should get the heat. Compared to other available properties, this room was grossly overpriced.
- 5/5
Shuttle service on time and dependable.,
- 5/5
Shuttle service on time and dependable.,
- 3/5
We checked in and they gave us keys to the wrong room when we went to the room someone was already there
- 3/5
We checked in and they gave us keys to the wrong room when we went to the room someone was already there
- 5/5
Excellent & very quick service. Couldn't ask for more. Close to the airport and the hotel.
- 5/5
Excellent & very quick service. Couldn't ask for more. Close to the airport and the hotel.
- 1/5
There was a flood from the ceiling due to the hotel being under construction. We were not told when we booked it that it was under construction and the flood soaked our clothes and belongings. We tried to get an incident report made and the front desk said they couldn’t do one until manager came back 4 days later. We want our money back, both for my room and my daughter who was down the hall.
- 1/5
There was a flood from the ceiling due to the hotel being under construction. We were not told when we booked it that it was under construction and the flood soaked our clothes and belongings. We tried to get an incident report made and the front desk said they couldn’t do one until manager came back 4 days later. We want our money back, both for my room and my daughter who was down the hall.
- 4/5
Bed was comfortable, but the hotel needs work. The tub was rusted and the wall paper in the room was lifting up , some areas had water marks in the ceiling.
- 4/5
Bed was comfortable, but the hotel needs work. The tub was rusted and the wall paper in the room was lifting up , some areas had water marks in the ceiling.
- 2/5
Room was dirty with stains on furniture and carpeting. Water stains on the ceiling, peeling wallpaper in the bathroom and the bathroom tub surface was peeling as well
- 2/5
Room was dirty with stains on furniture and carpeting. Water stains on the ceiling, peeling wallpaper in the bathroom and the bathroom tub surface was peeling as well
- 5/5
Thank you very much!
- 5/5
Thank you very much!
- 5/5
The AC unit was making a loud sound and couldn’t sleep in the beds were really uncomfortable
- 5/5
The AC unit was making a loud sound and couldn’t sleep in the beds were really uncomfortable
- 4/5
No hot water in the newly renovated room.
- 4/5
No hot water in the newly renovated room.
- 5/5
Very nice and comfortable room, quiet and great beds
- 1/5
American Airlines rescheduled my flights for Wednesday Jan 22 I was disconnected while calling Expedia I call the hotel directly and they told me could not reschedule because I booked through Expedia
- 5/5
Thank you and best of luck with finishing your remodel!!!
- 1/5
We should have been notified before our vacation at the very least!!!
- 5/5
I loved the room! Unfortunately, the occupants of the room above us were very noisy. Other than that, i enjoyed the stay.
- 2/5
They were under construction when we checked in. Hopefully better renovation
- 5/5
Property is under renovation.
- 1/5
Due to construction water was shut off between 1-4 and constructing went on from 8am- 7pm. I get you have to get things done but sooooo inconvenient and annoying
- 5/5
Bathroom need cleaning
- 4/5
encountered a soiled bed sheet, which eventually was corrected by moving us to another room and comping us for 2 nights during our 5 day stay
- 4/5
All of the staff was helpful and glad to see me; I felt very welcome!
- 5/5
Very nice services
- 5/5
VERY ACCOMMODATING. Everyone was very friendly and helpful. The room was comfortable and the air-conditioning was very cold. Great water pressure in the shower. Restaurants close by within walking distance. Will stay here again.
- 3/5
Staff pleasant and helpful.
- 5/5
It is under construction, but we knew that when we booked. One-of 2 elevators was not in service. However our interactions with staff were very pleasant.
- 3/5
None
- 4/5
Great stay during Hurricane Milton
- 4/5
We escaped Milton. The pool was dirty understandably. Slept very well. Breakfast was perfect. Water was turned off for our the first night. There were some wallpaper issues in the bath room. The tub itself needs replacement.
- 5/5
Front Desk staff was so professional and courteous. They took care of my Mother fantastically under a stressful hurricane period. Thank you!
- 4/5
Close to Ft Myres airport
- 4/5
Staff was excellent & property is clean. A little dated but the space worked great for us.
- 5/5
Front desk gal was great!!
- 5/5
Service was very good
- 5/5
Excellent customer service and cleaning
- 5/5
The breakfast was acceptable good selection appreciated. The room was clean smelled fresh. The shower however would be nice to have another option other than burn my flesh off. Pleasant stay will stop by again.
- 5/5
Room was, clean, comfortable and quiet
- 2/5
Nice area, convenient location, there's definitely worse Check out lady was nice.
- 4/5
Very well run facility. Nothing to complain about. The room we were given has a musty smell, but they transferred us to a room that was just fine. The staff and service were everything you could hope for.
- 5/5
Awesome for travel
- 5/5
Excellent staff, surroundings. Highly recommend!
- 4/5
The hot gravel steps and floor is very tough on the feet.
- 5/5
We did a late check in and I call them many times to ensure everything for our late arrival time and they always said no problem. In general good service
- 5/5
Amazing, clean, friendly. Free shuttle to the airport.
- 5/5
I only stayed 1 night but enjoyed the stay. They have free breakfast which includes a good variety of options.
- 5/5
Had a great stay. Thankyou
- 5/5
Highly recommend clean
- 5/5
Great hotel for a good nights rest. Clean, comfortable and excellent customer service as we expected from a Marriott hotel. Good breakfast included. Plenty of self parking spaces. Walking distance to a convenience store, bar and restaurant.
- 5/5
The service was excellent! Very accommodating!
- 4/5
Lobby concessions over priced - gouging.
- 5/5
Excellent staff. Very kind and hospitable.
- 5/5
Staff is excellent and rooms arebig
- 1/5
MY ROOM WAS NOT CLEAN AND IT SMELLS AWFUL. I CANCELLED THE STAY AND WENT SOMEWHERE ELSE
- 5/5
Everything
- 3/5
The suites are also nonviable for multiple people the way they are arranged. The bathroom needs to be made separate so that you can have privacy when there are multiple people in the room rather than complete open-not the smartest construction of a room. I paid a pretty penny for zero privacy. Also, was there seven (7) days and had one (1) refresh day. Claims that housecleaning came by early in the morning & say the "sleeping" sign on the door & didn't bother to come by again later in the morning-we were out of our room by 10am every day. Needless to say, our room was a mess & I had to ask the desk for towels and bath tissue.
- 5/5
Comfy beds, clean room, staff was lovely.
- 5/5
Nice hotel, spacious and clean rooms!