Spark by Hilton Fort Myers

Clean room, staff greatly

The staff was helpful. I was traveling with a pet, there is only a pet deposit that is refundable.

Everything was basically Good

The room I requested wasn’t available so I was downgraded to a lesser room without compensation. They initially waived the deposit but that doesn’t change the fact I paid for a premium room and got a standard room. Internet was non existent at the hotel. Front desk was pleasant, only redeeming quality of this stay everything else not so much. This was my first and last time booking at this location

Seems like the upkeep is very poor in the rooms. But they have clearly been trying to update the property. New paint outside. And some sort of renovations were going on on the floor above me. I could hear hammering at 8am and non stop until my checkout. All the furniture is sticky. Everything I put down was sticky to pickup. There was a yellow stain on one of my pillow cases, stains all inside the bathroom. The dispensers for soap were a workout to get the smallest amount out and I’m not sure if they are just hard/old or empty. I couldn’t tell. They did have a massive tv in the room which would be nice for most people.

Things were poorly done around the property and in the room. The bathroom door handle was loose so if you were alone without someone on the other side to open it, you’d get locked in the bathroom. The room was dirty with stains on sheets and what appeared to be boogers on the wall. The girl at the front desk was helpful managing a reservation issue but otherwise I don’t have many good things to say. The updates (if there were any) were so cheap and poorly done and the room was not comfortable. If I was not tired from traveling I would have left and stayed elsewhere.

My grandmother enjoyed her stay, she said it was very clean. The staff were amazing very attentive with her. She will definitely be going back to stay there on her next visit to Florida. Thank you guys for your hospitality.

Hotel was spotless and the amenities offered were good.

Look. You get what you pay for. Want to rest for a night? Its ok but this is not the most clean hotel I have been two. It took me tons of strength to get soap out of the dispenser. Couldnt get shampoo or lotion from it. Bulbs were missing and my toilet after you flushed it it would not refill properly so I had to open the back of the toilet to make it work. I found someone's hair on a pilow which whatever I removed. Its nice that it has a fridge and mini kitchen. For sleep was good. No weird noises. Just a tad spooky. The front desk was nice but this is a under 50 usd passing place and not a vacational hotel.

Great pet friendly option for an overnight stay.

The woman at the front desk was very nice and even came up to the room to fix the tv remote that was not working. On the other hand there were stains on the sheets and some of the towels were yellowish. Also the bathroom smelled like mold. All the outlet covers were falling off the wall just dangling and there was dried paint splattered on the floor next to my bed. Also, after we checked out we found out that we were charged for the existing stains on the sheets and were only given part of our deposit back. When I called to dispute it the man at the front desk acted like he didn’t know what I was talking about and blamed the maid. Ridiculous! Besides the nice woman at the front desk, not an ideal place to stay. Definitely wouldn’t stay there again. For a few bucks more there are plenty of hotels in the area.

Disappointing

Clean and ready for use. AC inside unit is great.

No hygiene staff on the room

That was very nice

Check in simple. Rooms very clean! Big rooms! Staff was awesome and always there if needed. Parking was easy. Pool was awesome!

There was not breakfast,the hotel was changing the Mattress,when I arrive at midday there was no room available until 3 PM but it's ok maybe next Time Is going to be better.

the hotel had a bad oder in the lobby & elevator.

the hotel had a bad oder in the lobby & elevator.

very good

To hot

Nice, quiet, close to everything.

Clean rooms and close to local food and entertainment.

Enjoyed my time. Overall good experience. Rooms were a bit musty smelling, and TVs very difficult to figure out...appeared as if the TV was never setup.

Location and staff

Superb

Exceptional

A lovely stay

Lovely stay

A very lovely hotel

I was lovely

Property was very clean which was surprising for the price. Had an issue with the AC not working in the room but they quickly took care of me and moved me to another room

Peaceful

I did not like the refundable $100 deposit that was required upon checking in that I was not made aware of when booking the reservation. I was told the deposit would be refunded upon checking out, and it has not been returned to my bank account.

Good

Quiet, clean and just what I was looking fir

Convenient location, friendly, helpful staff, wifi virtually non existent...

Check in was smooth, room was cleaned and Comfy.

no ac, no heat, no soaps

no ac, no heat, no soaps

Absolutely, it was a total rip off!

I needed a place to stay while transitioning to my new home. I was pleasantly surprised. It was comfortable and safe.

Exceptional

.

Exceptional

The pool was disappointing, located in the parking lot. Staff was the best part of the stay. Building needs more TLC and updating. Looked like it has been mostly empty for a long time. We only stayed one night.

Great

Pleasant

I wish they had not given me a room that was not quiet when requested it was loud during the day due to construction and wanted to sleep as I had to work nights as a nuurse.

Quiet. Clean room.

Good

Quiet. Clean room.

Exceptional

Breakfast wasnt very good

vibe wasn't great. They noted a $100 security hold (not that other places wouldn't charge your credit card if you trashed the place but they made a point of manually running the hold for some reason). The property as a whole could use some touch up, but overall was at least clean so no worries there. Even though breakfast was offered, we didn't feel compelled to make sure we went to it, just based on the general atmosphere. When we checked out, we forgot that we left a little cooler-bag in the fridge. At the airport we remembered and called. They said housekeeping didn't find it. It wasn't any designer expensive thing, but come-on, turn it in to lost-n-found so we could pick it up when we returned... but no.

vibe wasn't great. They noted a $100 security hold (not that other places wouldn't charge your credit card if you trashed the place but they made a point of manually running the hold for some reason). The property as a whole could use some touch up, but overall was at least clean so no worries there. Even though breakfast was offered, we didn't feel compelled to make sure we went to it, just based on the general atmosphere. When we checked out, we forgot that we left a little cooler-bag in the fridge. At the airport we remembered and called. They said housekeeping didn't find it. It wasn't any designer expensive thing, but come-on, turn it in to lost-n-found so we could pick it up when we returned... but no.

surfaces are dirty, noisy dehumidifier in room. Bed is like a rock. Food is weird. Clock radio was busted. It was very 2.5 stars, maybe 1.5.

Good internet services ..

Right price for time of the year

They also had no one who spoke English on staff in the morning. There was a kiosk to use for someone but that was never mentioned upon check in. There were dehumidifiers in each room and they needed to be emptied every 8 hours or so and none of that was mentioned on check in. They were very loud and annoying. When we asked for more towels on only one occasion I was asked if I had taken a shower earlier after the room was serviced. Then I was handed one towel when I asked for three. When we questioned the staff about anything they just got extremely offensive and argumentative. It seemed like a family owned and operated spot with the same three people doing everything. I have pictures of the tub and humidifier if they rebuff and pics showing that our room was left clean when we left. I wouldn’t recommend this place to anyone.

Exceptional

I would of gave 0 for all, but location.

Disappointing

A nice property during travels

Location and Parking Roaches crawling on Nightstands

Water pressure very low in toilet.

Not enough towels for a room of 3. . Also, the mattress was uncomfortable, it sunk down on the middle,

It was good but I don’t like how WiFi only connects to your phone and not the tv or gaming system. I certainly would’ve booked another hotel

.

I woke up in the middle of the night due to some itching sensation in my legs. It turned out to be bed bugs... Stay away.

Room was outdated and dirty.

it was nice location it was cheap and the bed was comfortable shower was hot the maids kept trying to come in our room

The management was very nice. I did not care for the check in kiosk as there was too many errors (charged me 3x for the $100 security deposit). The breakfast person stood and watched families awkwardly. This made it uncomfortable. Breakfast was good, decent options.

Ive never had a hotel manager yell at me for stating that I wasn't happy we paid for extra for a sofa bed that wasnt functional.

Property was ok. Towels and pillowcases were stained when we got there. Asked for replacement, which we received. The breakfast attendant was creepy. Staring at us and some young girls the entire time. Refusing to fill up the missing breakfast items at 8:30 am, breakfast goes to 9am. Would not even refill the milk for coffee. We had to complain to the front desk and milk appeared. The attendant cleaned the counters and coffee & Juice machines, the inside of the bread case, the tables, wiped (not washed) the serving spoon and tongs all with the same rag!!! Breakfast was very uncomfortable.

After getting to my room I turned around and left. This property is disgusting. No employees to be found. You check in thru a kiosk and the whole place is run down, dirty and unsafe!

Thx

Talked to machine and not a person

Clean place to stay near the airport. Not as quiet as we had hoped per past reviews.

The breakfast was awful. Offered oatmeal which was like soup, some sort of flat cooked eggs and disgusting sausage. Spend the money to go to the Artisan Eatery across the street. Staff was nice but be prepared for a kiosk checkin. There was a strong smell of cologne throughout to mask some odor.

I wish you all the best and I see you trying but it's just not very nice anymore

The front desk attendant went the extra mile. Very courteous and helpful. The room was clean. However, the coffee maker was missing parts so we didn't get any coffee. The towels were gray, dingy and threadbare. The bedsheets were rough and uncomfortable. Very thin, no extra blankets in the closet. No trash can in the bathroom. Couldn't connect to WiFi. No continental breakfast was served that was advertised on the website.

Liked everything

Advertised as free breakfast, but no breakfast was provided

I was pleasantly surprised at the staff, room and condition of the entire property. I want to thank all of the staff for making me feel so comfortable and safe throughout my stay. I would highly recommend this location to everyone I know.

Friendly staff

Checking in was ridiculous. Over 3 hrs waiting

Receptionist said they have no rooms for me when we arrived although I booked by booking.com months ago and already charged 3 days ago. Staffs worked it out and gave us rooms in the end.. but..It was quite a shock. Also , there was a man working during breakfast suggested I give him tips when I was choosing food .. by showing me the jar to put $ in. He didn't ask anyone else but me.. It was interesting. I don't carry any money..and I felt badly.

Breakfast was better than expected clean room comfortable but a bit noisy due to people leaving very early. Although, we also left early! really nothing to point out for the price range, it met our expectations the check-in process (electronic) was a tad complex but manageable

Is good

Stayed here for a hurricane evacuation. Staff are nice and helpful. Easy parking and location. Walls are pretty sound proof. Hotel is run down and dirty. Very evident it has housed many pets. The staff is great though. It’s a cheap pet-friendly hotel. I rate the staff five stars and the facility 1.

All was good, except they promised a breakfast and then told us and everyone else, there is no breakfast. That is the only reason for one star taken away. Because it was during hurricane.

Thankyou front desk staff for a fantastic job! And also the young girl cleaning rooms was lovely as well. I dont write reviews....But they deserve to be noticed.

Bathtub was cracked and peeling. Wall paint was patched looking.

Nice enough. Electricity went out during the first night and the hotel had to vacated the first morning of our two night stay, so only one night was used. Can we be reimbursed for the second night? No fault of the hotel.

not much. Kiosk check-in is horrible, needed to add a night due to hurricane Milton, interacted with clerk and booked. Was told a $100.00 incidental hold would be added to my card and returned when check out, They only returned $49 dollars and some cents, due to power failure unable to print receipts. Lost Power second night and they did not have back up power of any sort. No lights, no ac, no elevators (on 4th floor) no emergency lights in stairwell. We went home as it was too hot in room but had to leave our belongings and had already paid for 3rd night. There was no free breakfast even before the hurricane, no juices just coffee. Luggage cart difficult to use. Had to carry all my belonging down 4 flights of stairs without help from staff, had quite a bit as my house was in the flood zone. And last I hate to say it but language was a barrier at times, they were nice. Being in Florida quite a few guess were elderly with their pets, doing 4 flights of stairs. We live in a hurricane zone at least inform the guest that there is NO backup generator.

We stay there during Milton storm,management was very helpful and understanding wirh regards to the situation we were all going through. Hotel is very clean eventhough we had many pets in the building due to the storm.

I believe the staff took items out of my room. When asked they said they trough them out. When pressed for answers they quickly changed their story and gave me my items back. I did not report them as there is a hurricane recovery missions going on and the police didn’t need to bother with thieves. That had to ask about my items and why they gave them to me only after being told I wouldn’t leave without my items.

One dog in room across from us barked loudly all day and night. No breakfast served 1st morning, power didn’t go out until 11pm 2nd night…

No staff, not a single soul on the property. Phone didn’t work in my room, no tv remote; reported and never addressed.

Some staff doesn't speak English

Overall clean, strong chlorine odor made it a little hard to sleep.

Stayed here for 2 nights because of the hurricane Helene the bathroom was poorly done for handicap people and the room had a portable humidifier that you had to keep dumping yourself if you wanted it to keep the room smelling clean. The people at the front desk were very friendly but will not stay here again. Hotels.com should definitely start checking these hotels if they are recommended

Shawn at the front desk was awsome

Room was very smelly! No soap in the room!

THIS TIME THE ICE MACHINE WAS NOT WORKING #2 THE T.V WAS INOP -- NO WIFI FOR OUR DEVICES

The toilet didn’t work the second day would not flush but we were leaving that day

The room smelled like mold and mildew. There was a dehumidifier in the room that was full. Check in was with a weird kiosk. Hopefully I got my deposit back. Place was so strange.

Room toilet did not work.

easy check in check out -- great location - room was clean --price was very fair

The Red Roof Inn Plus was a very nice hotel and Shaun at the front desk was very pleasant and helpful

I have never stayed in a hotel that has a machine check you in and out, and I never will again. it's so bad. the video feed to the agent was choppy and I had to have him repeat himself several times. I left too early to comment on the breakfast, but the area that they used looked really nice. Don't know if they have a robot vending machine that comes out in place of a makeshift buffet like most do, but it wouldn't surprise me if they did.

The kiosk check in was efficient and the room was clean. 😊

The kiosk check in displayed 100 dollar safety deposit but the kiosk attendant asked me for 150.

Thank you

All good

Convenient to airport, clean spacious rooms, breakfast was average, pool was in an odd location bit but ok. Check- in uses a video kiosk- covid precaution maybe? Easy enough to use. Complaints? The blowdry was broken and never replaced (told them 3x because I didn’t want to get charged for it) and the dumpster gets emptied at 1-1:30am - BANG!!?

Nice location

👍 excellent

the housekeeping

Clean, quiet and convenient for our needs

Just an overnight stay. Average. Met our needs and was clean.

Place is nice but towels are worn and need to be replaced lamps in rooms are really rusty and need to be replaced. Breakfast is okay.

Needs an update

It was good

Nice towels Comfortable Will be back again

No customer service, you check in through a kiosk, the towels and pillows were terrible. The elevator was filthy

Stay noisy during the morning afternoon. Asked several times while on work calls but completely ignored. Noisy patrons yelling all night. Staff not present to assist or get a different room. The most Terry could offer was to call the room which the patrons ignored. Marijuana scent lingered the hallway.

Nice people. Run down property . Old and outdated . Everything closes around it by 9

So far so good. But I saw that the rate was a lot lower than what I paid. Not happy about that.

Great service

Room was nasty the ac didn’t work asked to switch rooms they refused then I tried to leave early to go stay somewhere else and refused to give me my money back for the nights I wasn’t staying there

Was good price for a week stay

Humidifier was full then spilled all over the floor. No front desk help.

The place is dilapidated, very old and needs alot of maintenance.

My microwave didn't work. I told the front desk, they got me a different one.

Deposit more than room cost

The mattress was horrible.

To start, check in was on a Kiosk where the agent would mute to talk to someone else and this was where we were notified we needed a $150 deposit, when asked what for because we had paid for the room in full, agent stated in case we smoke in our non smoking room?!? We were never notified of a deposit being required from ANYONE. Walking to the room the building is completely disgusting from dirty walls and corners to flooring. Entering the room it had a smell, tolerable but had a smell. Room was equipped with a comfortable bed, dirty floors, poor craftmanship and paint, and we had to call for a shower curtain to be brought up, which ended up being disgusting as well(see pictures) As we went to fall asleep we heard a loud beeping, that was the dehumidifier informing us it needed to be emptied and then again informed us 4.5 hours later to empty again. Needless to say we got minimal sleep from our long flight in. We did try to attend the free breakfast but we were cautious on what we ate. We will NEVER stay here again. Do not recommend.